EVERTEC (EVTC) 10-K 1 Mar 21 2020 FY Annual report Financial data

Cover

Cover - USD ($)	12 Months Ended
	Dec. 31, 2020	Feb. 19, 2021	Jun. 30, 2020
Cover [Abstract]
Entity Registrant Name	EVERTEC, Inc.
Entity Central Index Key	0001559865
Document Type	10-K
Amendment Flag	false
Document Annual Report	true
Document Period End Date	Dec. 31, 2020
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	FY
Document Transition Report	false
Entity File Number	001-35872
Entity Incorporation, State or Country Code	PR
Entity Tax Identification Number	66-0783622
Entity Address, Address Line One	Cupey Center Building,
Entity Address, Address Line Two	Road 176, Kilometer 1.3,
Entity Address, City or Town	San Juan,
Entity Address, Country	PR
Entity Address, Postal Zip Code	00926
City Area Code	787
Local Phone Number	759-9999
Title of 12(b) Security	Common Stock, $0.01 par value per share
Trading Symbol	EVTC
Security Exchange Name	NYSE
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
ICFR Auditor Attestation Flag	true
Entity Shell Company	false
Entity Public Float			$ 1,043,904,537
Entity Common Stock, Shares Outstanding (in shares)		72,107,860
Documents Incorporated by Reference	Specifically identified portions of the Proxy Statement for the 2021 Annual Meeting of Shareholders are incorporated by reference in Part III.

Consolidated Balance Sheets

Consolidated Balance Sheets - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Current Assets:
Cash and cash equivalents	$ 202,649	$ 111,030
Restricted cash	18,456	20,091
Accounts receivable, net	95,727	106,812
Prepaid expenses and other assets	42,214	38,085
Total current assets	359,046	276,018
Investment in equity investee	12,835	12,288
Property and equipment, net	43,538	43,791
Operating lease right-of-use asset	27,538	29,979
Goodwill	397,670	399,487
Other intangible assets, net	219,909	241,937
Deferred tax asset	5,730	2,131
Net investment in lease	301	722
Other long-term assets	6,012	5,323
Total assets	1,072,579	1,011,676
Current Liabilities:
Accrued liabilities	58,033	58,160
Accounts payable	43,348	39,165
Unearned income	24,958	20,668
Income tax payable	6,573	6,298
Current portion of long-term debt	14,250	14,250
Current portion of operating lease liability	5,830	5,773
Total current liabilities	152,992	144,314
Long-term debt	481,041	510,947
Deferred tax liability	2,748	4,261
Unearned income - long term	31,336	28,437
Operating lease liability - long-term	22,402	24,679
Other long-term liabilities	39,631	27,415
Total liabilities	730,150	740,053
Commitments and contingencies (Note 22)
Stockholders’ equity
Preferred stock, par value $0.01; 2,000,000 shares authorized; none issued	0	0
Common stock, par value $0.01; 206,000,000 shares authorized; 72,137,678 shares issued and outstanding at December 31, 2020 (December 31, 2019 - 72,000,261)	721	720
Additional paid-in capital	5,340	0
Accumulated earnings	379,934	296,476
Accumulated other comprehensive loss, net of tax	(48,254)	(30,009)
Total EVERTEC, Inc. stockholders’ equity	337,741	267,187
Non-controlling interest	4,688	4,436
Total equity	342,429	271,623
Total liabilities and equity	$ 1,072,579	$ 1,011,676

Consolidated Balance Sheets (Pa

Consolidated Balance Sheets (Parenthetical) - $ / shares	Dec. 31, 2020	Dec. 31, 2019
Statement of Financial Position [Abstract]
Preferred stock, par value (in dollars per share)	$ 0.01	$ 0.01
Preferred stock, authorized (in shares)	2,000,000	2,000,000
Preferred stock, issued (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01
Common stock, authorized (in shares)	206,000,000	206,000,000
Common stock, issued (in shares)	72,137,678	72,000,261
Common stock, outstanding (in shares)	72,137,678	72,000,261

Consolidated Statements of Inco

Consolidated Statements of Income and Comprehensive Income - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Income Statement [Abstract]
Revenues (affiliates Note 21)	$ 510,588	$ 487,374	$ 453,869
Operating costs and expenses
Cost of revenues, exclusive of depreciation and amortization shown below	226,870	213,379	196,957
Selling, general and administrative expenses	70,808	61,411	68,717
Depreciation and amortization	71,518	68,082	63,067
Total operating costs and expenses	369,196	342,872	328,741
Income from operations	141,392	144,502	125,128
Non-operating income (expenses)
Interest income	1,502	1,217	787
Interest expense	(25,074)	(28,811)	(30,044)
Earnings of equity method investment	1,136	936	692
Other income (expenses)	4,897	(1,169)	2,602
Total non-operating expenses	(17,539)	(27,827)	(25,963)
Income before income taxes	123,853	116,675	99,165
Income tax expense	19,002	12,975	12,596
Net income	104,851	103,700	86,569
Less: Net income attributable to non-controlling interest	415	231	299
Net income attributable to EVERTEC, Inc.’s common stockholders	104,436	103,469	86,270
Other comprehensive (loss) income, net of tax of $792, $1,070 and $345
Foreign currency translation adjustments	(7,970)	4,754	(10,564)
Loss on cash flow hedges	(10,275)	(10,974)	(2,377)
Total comprehensive income attributable to EVERTEC, Inc.’s common stockholders	$ 86,191	$ 97,249	$ 73,329
Net income per common share - basic attributable to EVERTEC, Inc.’s common stockholders (in dollar per share)	$ 1.45	$ 1.44	$ 1.19
Net income per common share - diluted attributable to EVERTEC, Inc.’s common stockholders (in dollar per share)	$ 1.43	$ 1.41	$ 1.16

Consolidated Statements of In_2

Consolidated Statements of Income and Comprehensive Income (Parenthetical) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Income Statement [Abstract]
Other comprehensive (loss) income, net of tax	$ 792	$ 1,070	$ 345

Consolidated Statements of Chan

Consolidated Statements of Changes in Stockholders' Equity - USD ($) $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Common Stock	Additional Paid-in Capital	Accumulated Earnings	Accumulated EarningsCumulative Effect, Period of Adoption, Adjustment	Accumulated Other Comprehensive Loss	Non-Controlling Interest	Non-Controlling InterestCumulative Effect, Period of Adoption, Adjustment
Beginning balance (in shares) at Dec. 31, 2017			72,393,933
Beginning balance at Dec. 31, 2017	$ 147,976	$ 842	$ 723	$ 5,350	$ 148,887	$ 858	$ (10,848)	$ 3,864	$ (16)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Share-based compensation recognized	$ 12,592			12,592
Repurchase of common stock (in shares)	(400,000)		(367,403)
Repurchase of common stock	$ (10,000)		$ (4)	(9,996)
Restricted stock units delivered (in shares)			352,180
Restricted stock units delivered	(2,159)		$ 4	(2,163)
Net income	86,569				86,270			299
Cash dividends declared	(7,273)				(7,273)
Other comprehensive loss	(12,941)						(12,941)
Ending balance (in shares) at Dec. 31, 2018			72,378,710
Ending balance at Dec. 31, 2018	215,606		$ 723	5,783	228,742		(23,789)	4,147
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Share-based compensation recognized	$ 13,570			13,570
Repurchase of common stock (in shares)	(1,100,000)		(1,104,389)
Repurchase of common stock	$ (31,822)		$ (11)	(10,496)	(21,315)
Restricted stock units delivered (in shares)			725,940
Restricted stock units delivered	(8,849)		$ 8	(8,857)
Net income	103,700				103,469			231
Cash dividends declared	(14,420)				(14,420)
Other comprehensive loss	$ (6,162)						(6,220)	58
Ending balance (in shares) at Dec. 31, 2019	72,000,261		72,000,261
Ending balance at Dec. 31, 2019	$ 271,623	$ (74)	$ 720	0	296,476	$ (74)	(30,009)	4,436
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Share-based compensation recognized	$ 14,253			14,253
Repurchase of common stock (in shares)	(300,000)		(336,022)
Repurchase of common stock	$ (7,300)		$ (3)	(775)	(6,522)
Restricted stock units delivered (in shares)			473,439
Restricted stock units delivered	(8,134)		$ 4	(8,138)
Net income	104,851				104,436			415
Cash dividends declared	(14,382)				(14,382)
Other comprehensive loss	$ (18,408)						(18,245)	(163)
Ending balance (in shares) at Dec. 31, 2020	72,137,678		72,137,678
Ending balance at Dec. 31, 2020	$ 342,429		$ 721	$ 5,340	$ 379,934		$ (48,254)	$ 4,688

Consolidated Statements of Ch_2

Consolidated Statements of Changes in Stockholders' Equity (Parenthetical) - $ / shares	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Statement of Stockholders' Equity [Abstract]
Cash dividends declared per share (in dollar per share)	$ 0.20	$ 0.20	$ 0.10

Consolidated Statements of Cash

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Cash flows from operating activities
Net income	$ 104,851	$ 103,700	$ 86,569
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	71,518	68,082	63,067
Amortization of debt issue costs and accretion of discount	1,987	2,988	4,316
Operating lease amortization	5,877	6,161	0
Loss on extinguishment of debt	0	0	2,645
Provision for doubtful accounts and sundry losses	1,726	3,939	2,112
Deferred tax benefit	(3,905)	(6,391)	(4,611)
Share-based compensation	14,253	13,570	12,592
Loss on disposition of property and equipment and other intangibles	807	893	109
Earnings of equity method investment	(1,136)	(936)	(692)
Dividend received from equity method investment	0	485	390
(Increase) decrease in assets:
Accounts receivable	8,397	(7,851)	(18,181)
Prepaid expenses and other assets	(4,158)	(8,770)	(3,911)
Other long-term assets	(611)	(1,750)	(4,432)
Increase (decrease) in liabilities:
Accounts payable and accrued liabilities	(4,032)	(215)	16,057
Income tax payable	195	(596)	5,245
Unearned income	6,891	11,504	7,021
Operating lease liabilities	(5,936)	(6,055)	0
Other long-term liabilities	2,365	1,191	4,438
Total adjustments	94,238	76,249	86,165
Net cash provided by operating activities	199,089	179,949	172,734
Cash flows from investing activities
Additions to software	(31,558)	(36,871)	(27,386)
Acquisitions, net of cash acquired	0	(5,585)	0
Property and equipment acquired	(17,082)	(23,002)	(13,933)
Proceeds from sales of property and equipment	6	111	19
Net cash used in investing activities	(48,634)	(65,347)	(41,300)
Cash flows from financing activities
Proceeds from issuance of long-term debt	0	0	545,000
Debt issuance costs	0	0	(4,418)
Net repayments under short-term borrowings	0	0	(12,000)
Repayments of borrowings for purchase of equipment and software	(1,553)	(886)	(720)
Dividends paid	(14,382)	(14,420)	(7,273)
Withholding taxes paid on share-based compensation	(8,134)	(8,849)	(2,159)
Repurchase of common stock	(7,300)	(31,822)	(10,000)
Repayment of long-term debt	(31,248)	(14,250)	(613,485)
Net cash used in financing activities	(62,617)	(70,227)	(105,055)
Effect of foreign exchange rate on cash, cash equivalents and restricted cash	2,146	0	0
Net increase in cash, cash equivalents and restricted cash	89,984	44,375	26,379
Cash, cash equivalents and restricted cash at beginning of the period	131,121	86,746	60,367
Cash, cash equivalents and restricted cash at end of the period	221,105	131,121	86,746
Reconciliation of cash, cash equivalents and restricted cash
Cash, cash equivalents and restricted cash	221,105	86,746	86,746
Supplemental disclosure of cash flow information:
Cash paid for interest	23,787	28,233	26,891
Cash paid for income taxes	22,668	18,703	9,750
Supplemental disclosure of non-cash activities:
Payable due to vendor related to property and equipment and software acquired	$ 1,561	$ 2,622	$ 317

The Company and Summary of Sign

The Company and Summary of Significant Accounting Policies	12 Months Ended
	Dec. 31, 2020
Accounting Policies [Abstract]
The Company and Summary of Significant Accounting Policies	The Company and Summary of Significant Accounting Policies The Company EVERTEC, Inc. and its subsidiaries (collectively the “Company” or “EVERTEC”) is a leading full-service transaction processing business in Latin America and the Caribbean. The Company is based in Puerto Rico and provides a broad range of merchant acquiring, payment processing and business process management services. The Company provides services across 26 countries in the region. EVERTEC owns and operates the ATH network, one of the leading automated teller machine (“ATM”) and personal identification number (“PIN”) debit networks in the Caribbean and Latin America. In addition, EVERTEC provides a comprehensive suite of services for core bank processing and cash processing in Puerto Rico and technology outsourcing in the regions the Company serves. EVERTEC serves a broad and diversified customer base of leading financial institutions, merchants, corporations and government agencies with solutions that are essential to their operations, enabling them to issue, process and accept transactions securely. Basis of Presentation The consolidated financial statements of EVERTEC have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the accompanying consolidated financial statements, prepared in accordance with GAAP, contain all adjustments, all of which are normal and recurring in nature, necessary for a fair presentation. A summary of the most significant accounting policies used in preparing the accompanying consolidated financial statements is as follows: Principles of Consolidation The accompanying consolidated financial statements include the accounts and operations of the Company, which are presented in accordance with GAAP. The Company consolidates all wholly-owned subsidiaries and subsidiaries that are majority owned. Intercompany accounts and transactions are eliminated in the consolidated financial statements. Use of Estimates The preparation of the accompanying consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Given the global economic climate and additional or unforeseen effects from the COVID-19 pandemic, these estimates have become more challenging, and actual results could differ from those estimates. Revenue Recognition The Company’s revenue recognition policy follows the guidance from Accounting Standards Codification ("ASC') 606, Revenue from Contracts with Customers , which provide guidance on the recognition, presentation, and disclosure of revenue in consolidated financial statements. The Company recognizes revenue when (or as) control of goods or services are transferred to a customer. The transfer of control occurs when the customer can direct the use of and receive substantially all the benefits from the transferred good or service. Therefore, revenue is recognized over time (typically for services) or at a point in time (typically for goods). The assessment of revenue recognition is performed by the Company based on the five-step model established in ASC 606, as follows: Step 1: Identify the contract with customer; Step 2: Identify the performance obligations in the contract; Step 3: Determine the transaction price; Step 4: Allocate the transaction price to the performance obligations in the contract; and Step 5: Recognize revenue when or as the entity satisfies a performance obligation. At contract inception, the Company evaluates whether the contract (i) is legally enforceable; (ii) approved by both parties; (iii) properly defines rights and obligations of the parties, including payment terms; (iv) has commercial substance; and (v) collection of substantially all consideration entitled is probable, before proceeding with the assessment of revenue recognition. If any of these requirements is not met, the contract does not exist for purposes of the model and any consideration received is recorded as a liability. A reassessment may be performed in a later date upon change in facts and circumstances. The Company also evaluates within this step if contracts issued within a period of 6 months with the same customer should be accounted for as a single contract. The Company’s contracts with customers may be modified through amendments, change requests and waivers. Upon receipt, modifications of contracts with customers are evaluated to determine if these must be accounted for: (i) as a separate contract, (ii) a cumulative catch-up, or (iii) as a termination and creation of a new contract. Contract modifications must also comply with the requirements to determine if a contract with a customer exists for accounting purposes. To identify performance obligations within contracts with customers, the Company first identifies all the promises in the contract (i.e., explicit and implicit). This includes the customer’s options to acquire additional goods or services for free or at a discount in exchange for an upfront payment. The Company then assesses if each material good or service (or bundle of goods or services) is distinct in nature (i.e., the customer can benefit from the good or service on its own or together with other readily available resources), and is capable of being distinct in the context of the contract (i.e., the promise to transfer the good or service is separately identifiable from other promises in the contract). A distinct good or service (or bundle of goods or services) constitutes a performance obligation. The Company also applies the series guidance to distinct goods or services (either with a specified quantity of goods or services or a stand-ready service), with an over time revenue recognition, to determine whether they should be accounted for as a single performance obligation. These distinct goods or services are recognized as a single performance obligation when their nature and timely increments are substantially the same and have the same pattern of transfer to the customer (i.e., the distinct goods or services within the series use the same method to measure progress towards complete satisfaction). To determine if a performance obligation should be recognized over time, one or more of the following criteria must be met: (1) the customer simultaneously receives and consumes the benefits as the Company performs (i.e., routine or recurring services); (2) the customer controls the asset as the entity creates or enhances it (i.e., asset on customer’s site); or (3) the Company’s performance does not create an asset for which the Company has an alternative use and there is a right to payment for performance to date (i.e., asset built to order). Performance obligations that do not meet the over time criteria are recognized at a point in time. In addition, in Step 2 of the model, the Company evaluates whether the practical expedient of right-to-invoice applies. If this practical expedient is applicable, steps 3, 4 and 5 are waived. For this practical expedient to apply, the right to consideration must correspond directly with the value received by the customer for the Company’s performance to date, no significant up-front payments or retroactive adjustments must exist, and specified minimums must be deemed non-substantive at the contract level. If the contract with the customer has multiple performance obligations and the practical expedient of right-to-invoice does not apply, the Company proceeds to determine the transaction price and allocate it on a stand-alone selling price basis among the different performance obligations identified in the Step 2. The Company generally applies the expected cost-plus margin approach to determine the stand-alone selling price at the performance obligation level. In addition, for performance obligations that are satisfied over time and the right to invoice practical expedient is not available, the Company determines a method to measure progress (i.e., input or output method) based on current facts and circumstances. When these performance obligations have variable consideration within its transaction price and are part of a series, the Company allocates the variable consideration to each time increment. As part of the revenue recognition analysis, when another party is involved in providing goods or services to a customer, the Company evaluates, for each performance obligation, whether it is providing the goods or services itself (i.e., as principal), or if it is only arranging on behalf of the other party. The Company acts as principal if it controls the specified good or service before that good or service is transferred to a customer. To determine if the Company acts as an agent, the Company considers indicators, such as: (i) the responsibility to fulfill a promise; (ii) the inventory risk; and (iii) the price determination. The Company may also generate revenues from payments received under collaborative arrangements. Management analyzes its collaborative arrangements to assess whether such arrangements, or transactions between arrangement participants, involve joint operating activities performed by parties that are both active participants in the activities and exposed to significant risks and rewards dependent on the commercial success of such activities or are more akin to a vendor-customer relationship. In making this assessment, management considers whether the activities in the collaborative arrangement are considered to be distinct and deemed within the scope of ASC 808, Collaborative Arrangements and those that are more reflective of a vendor-customer relationship and, therefore, within the scope of ASC 606. This assessment is performed throughout the life of the arrangement based on changes in the responsibilities of all parties in the arrangement. Investment in Equity Investee The Company accounts for investments using the equity method of accounting if the investment provides the Company the ability to exercise significant influence, but not control, over an investee. Significant influence is generally deemed to exist if the Company has an ownership interest in the voting stock of an investor of between 20 percent and 50 percent, although other factors are considered in determining whether the equity method of accounting is appropriate. Under this method, the investment, originally recorded at cost, is adjusted to recognize the Company’s share of net income or losses as they occur. The Company’s share of investee earnings or losses is recorded, net of taxes, within earnings (losses) of equity method investment caption in the consolidated statements of income and comprehensive income. The Company’s consolidated revenues include fees for services provided to an investee accounted for under the equity method. Additionally, the Company’s interest in the net assets of its equity method investee is reflected in the consolidated balance sheets. On the acquisition of the investment, any difference between the cost of the investment and the amount of the underlying equity in net assets of an investee is required to be accounted as if the investee were a consolidated subsidiary. If the difference is assigned to depreciable or amortizable assets or liabilities, then the difference should be amortized or accreted in connection with the equity earnings based on the Company’s proportionate share of the investee’s net income or loss. If the investor is unable to relate the difference to specific accounts of the investee, the difference should be considered goodwill. The Company considers whether the fair value of its equity method investment has declined below its carrying value whenever adverse events or changes in circumstances indicate that recorded values may not be recoverable. If the Company considered any such decline to be other than temporary (based on various factors, including historical financial results, product development activities and the overall health of the investee’s industry), then the Company would record a write-down to estimated fair value. Property and Equipment Property and equipment are stated at cost, net of accumulated depreciation and amortization. Depreciation of property and equipment is computed using the straight-line method and expensed over their estimated useful lives. Amortization of leasehold improvements is computed over the terms of the respective leases, including renewal options considered by management to be reasonably assured of being exercised, or the estimated useful lives of the improvements, whichever is shorter. Costs of maintenance and repairs which do not improve or extend the life of the respective assets are expensed as incurred. Leases The Company’s leases accounting policy follows the guidance from ASC 842, Leases, which provides guidance on the recognition, presentation and disclosure of leases in consolidated financial statements. The Company determines if an arrangement is or contains a lease at inception. Operating leases are included in operating lease right-of-use (“ROU”) assets, operating lease payable, and operating lease liabilities in the consolidated balance sheets. Finance leases are included in property and equipment and accrued liabilities in the consolidated balance sheets. ROU assets and lease liabilities are recognized based on the present value of future minimum lease payments over the lease term at commencement date. As most of the Company’s leases do not provide an implicit rate, Management uses the Company’s collateralized incremental borrowing rate (“IBR”) based on the information available at commencement date in determining the present value of future payments. The lease terms may include options to extend or terminate the lease when it is reasonably certain that the option will be exercised. We monitor events or changes in circumstances that change the timing or amount of future lease payments which results in the remeasurement of a lease liability, with a corresponding adjustment to the ROU asset. The lease payment terms may include fixed payment terms and variable payments. Fixed payment terms and variable payments that depend on an index (i.e., Consumer Price Index or “CPI”) or rate are considered in the determination of the operating lease liabilities. While lease liabilities are not remeasured because of changes to the CPI, changes are treated as variable lease payments and recognized in the period in which the obligation for those payments was incurred. Variable payments that do not depend on an index or rate are not included in the lease liabilities determination. Rather, these payments are recognized as variable lease expense when incurred. Variable lease payments are included within operating costs and expenses in the consolidated statements of income and comprehensive income. For operating leases, lease expense for minimum lease payments is recognized on a straight-line basis over the lease term. For finance leases, lease expense is composed of interest expense and amortization expense. The lease liability of these leases is measured using the interest rate method. The ROU asset from financing leases are amortized on a straight-line basis, and is presented as part of Property and Equipment, net. The Company has lease agreements with lease and non-lease components, which are accounted for as a single lease component. The Company elected the practical expedient of not separating lease and related non-lease components for all classes of underlying assets (i.e., building and equipment). The Company also elected as an accounting policy to not recognize lease liabilities and ROU assets for any future short-term leases (i.e., leases with a lease term of 12 months or less). Impairment of Long-lived Assets Long-lived assets to be held and used, and long-lived assets to be disposed of, are evaluated for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Capitalization of Software The Company develops software that is used in providing processing services to customers. Capitalized software includes purchased software and internally developed software and is recognized as software packages within the other intangible assets line item in the consolidated balance sheets. Capitalization of internally developed software occurs only after the preliminary project stage is complete and management with applicable authority approves funding of the project, and it is probable that the project will be completed, and the software will be used to perform the intended function. Tasks that are generally capitalized are as follows: (a) system design of a chosen path including software configuration and software interfaces; (b) employee costs directly associated with the internal-use computer software project; (c) software development (coding) and software and system testing and verification; (d) system installation; and (e) enhancements that add function and are considered permanent. These tasks are capitalized and amortized using the straight-line method over its estimated useful life, which range from three The Company capitalizes interest costs incurred in the development of software. The amount of interest capitalized is an allocation of the interest cost incurred during the period required to substantially complete the asset. The interest rate for capitalization purposes is based on a weighted average rate on the Company’s outstanding borrowing. For the years ended December 31, 2020, 2019 and 2018, interest cost capitalized amounted to approximately $0.7 million, $1.1 million and $1.1 million, respectively. Software and Maintenance Contracts Software and maintenance contracts are recorded at cost. Amortization of software and maintenance contracts is computed using the straight-line method and expensed over their estimated useful lives which range from one Software and maintenance contracts are recognized as prepaid expenses and other assets or within other long-term assets depending on their remaining useful lives. Goodwill and Other Intangible Assets Goodwill represents the excess of the purchase price and related costs over the value assigned to net assets acquired. Goodwill is not amortized, but is tested for impairment at least annually, or more often if events or circumstances indicate there may be impairment. The Company first assesses qualitative factors to determine whether it is necessary to perform the quantitative impairment test. If determined to be necessary, the quantitative impairment test shall be used to identify goodwill impairment and measure the amount of a goodwill impairment loss to be recognized (if any). The Company may assess qualitative factors to determine whether it is more likely than not, that is, a likelihood of more than 50 percent that the fair value of the reporting unit is less than its carrying amount, including goodwill. The Company has an unconditional option to bypass the qualitative assessment for any reporting unit in any period and proceed directly to performing the quantitative goodwill impairment test. The Company may resume performing the qualitative assessment in any subsequent period. The quantitative goodwill impairment test, used to identify both the existence of impairment and the amount of impairment loss, compares the fair value of a reporting unit with its carrying amount, including goodwill. If the Company determines to perform a quantitative impairment test, a third-party valuator may be engaged to prepare an independent valuation of each reporting unit. If the fair value of a reporting unit exceeds its carrying amount, goodwill of the reporting unit is considered not impaired. If the carrying amount of a reporting unit exceeds its fair value, an impairment loss shall be recognized in an amount equal to that excess, limited to the total amount of goodwill allocated to that reporting unit. Additionally, the Company shall consider the income tax effect from any tax-deductible goodwill on the carrying amount of the reporting unit, if applicable, when measuring the goodwill impairment loss. For the years ended December 31, 2020, 2019 and 2018, no impairment losses associated with goodwill were recognized. Other identifiable intangible assets with definitive useful lives are amortized using the straight-line method or accelerated methods. These intangibles are evaluated periodically for impairment when events or changes in circumstances indicate that the carrying amounts may not be recoverable. Other identifiable intangible assets with definitive useful lives include customer relationships, trademarks, software packages and a non-compete agreement. Customer relationships were valued using the excess earnings method under the income approach. Trademark assets were valued using the relief-from-royalty method under the income approach. Internally developed software packages, which include capitalized software development costs, are recorded at cost, while software packages acquired as part of a business combination were valued using the relief-from-royalty method under the income approach. The non-compete agreement was valued based on the estimated impact that theoretical competition would have on revenues and expenses. Derivative Instruments and Hedging Activities The Company uses derivative financial instruments to enhance its ability to manage its exposure to certain financial and market risks. On the date the derivative instrument contract is entered into, the Company may designate the derivative as (1) a hedge of the fair value of a recognized asset or liability or an unrecognized firm commitment (“fair value” hedge), (2) a hedge of a forecasted transaction or of the variability of cash flows to be received or paid related to a recognized asset or liability (“cash flow” hedge), or (3) as a “standalone” derivative instrument, including economic hedges that the Company has not formally documented as a fair value or cash flow hedge. Changes in the fair value of a derivative that qualifies for cash flow hedge accounting are recognized in Other Comprehensive Income (Loss). Amounts accumulated in other comprehensive income (loss) are reclassified to earnings when the related cash outflow affects earnings. Changes in the fair value of a derivative instrument that is highly effective and that is designated and qualifies as a fair value hedge, along with changes in the fair value of the hedged asset or liability that are attributable to the hedged risk (including gains or losses on firm commitments), are recorded in current-period earnings. Similarly, the changes in the fair value of stand-alone derivative instruments or derivatives not qualifying or designated for hedge accounting are reported in current-period earnings. The Company recognizes all derivative financial instruments in the Consolidated Balance Sheets as assets or liabilities at fair value. The Company presents derivative assets and derivative liabilities separately in the Consolidated Balance Sheets. The Company does not enter into derivative financial instruments for speculative purposes. Income Tax Income taxes are accounted for under the asset and liability method. A temporary difference refers to a difference between the tax basis of an asset or liability, determined based on recognition and measurement requirements for tax positions, and its reported amount in the financial statements that will result in taxable or deductible amounts in future years when the reported amount of the asset or liability is recovered or settled, respectively. Deferred tax assets and liabilities represent the future effects on income taxes that result from temporary differences and carryforwards that exist at the end of a period. Deferred tax assets and liabilities are measured using enacted tax rates and provisions of the enacted tax law and are not discounted to reflect the time-value of money. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in the consolidated statements of income and comprehensive income in the period that includes the enactment date. A deferred tax valuation allowance is established if it is considered more likely than not that all or a portion of the deferred tax asset will not be realized. The Company recognizes the benefit of uncertain tax positions only if it is more likely than not that the tax position will be sustained on examination by taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than fifty percent likelihood of being realized upon ultimate settlement or disposition of the underlying issue with the taxing authority. Accordingly, the amount of benefit recognized in the consolidated financial statements may differ from the amount taken or expected to be taken in the tax return resulting in unrecognized tax benefits (“UTBs”). The Company recognizes the interest and penalties associated with UTBs as part of the provision for income taxes on its consolidated statements of income and comprehensive income. Accrued interest and penalties are included on the related tax liability line in the consolidated balance sheets. All companies within EVERTEC are legal entities that file separate income tax returns. Cash and cash equivalents Cash includes cash on hand and in banks and certificates of deposits with original maturities of three months or less. Restricted Cash Restricted cash represents cash received on deposits from participating institutions of the ATH network that has been segregated for the development of the ATH brand and cash maintained as collateral for a credit facility with Popular. Also, restricted cash includes certain cash collected from the Ticketpop business and a reserve account for payment and transaction processing services to merchants. The restrictions of these accounts are based on contractual provisions entered into with third parties. This cash is maintained in separate accounts at a financial institution in Puerto Rico. Allowance for Current Expected Credit Losses The Company monitors trade receivable balances and estimates the allowance for current expected credit losses based on historical loss rates adjusted by macroeconomic factors. Receivables are considered past due if full payment is not received by the contractual date. Past due accounts are generally written off against the allowance for current expected credit losses, only after all collection attempts have been exhausted. Foreign Currency Translation Assets and liabilities denominated in foreign currencies are translated to U.S. dollars using prevailing rates of exchange at the end of the period. Revenues, expenses, gains and losses are translated using weighted average rates for the period. The resulting foreign currency translation adjustment from operations for which the functional currency is other than the U.S. dollar is reported in accumulated other comprehensive loss. Gains and losses on transactions denominated in currencies other than the functional currencies are included in determining net income for the period in which exchange rates change. Share-based Compensation The Company estimates the fair value of stock-based awards, on a contemporaneous basis, at the date they are granted using the Monte Carlo simulation analysis for market based restricted stock units (“RSUs”) using the following assumptions: (1) stock price; (2) risk-free rate; (3) expected volatility; (4) expected annual dividend yield and (5) expected term. The risk-free rate is based on the U.S. Constant Maturities Treasury Interest Rate as of the grant date or the yield of a 2-year or 3-year Treasury bond, as applicable. The expected volatility is based on a combination of historical volatility and implied volatility from publicly traded companies in the Company’s industry. The expected annual dividend yield is based on management’s expectations of future dividends as of the grant date and, in certain cases, assumes that those dividends will be reinvested over the performance period. Performance and time based RSUs and restricted stock are valued based on the market price of the Company’s stock at the grant date. Upon restricted stock or RSUs release, participants may elect to “net share settle”. Rather than requiring the participant to deliver cash to satisfy the tax withholdings, the Company withholds a sufficient number of shares to cover these amounts and delivers the net shares to the participant. Net Income Per Common Share Basic net income per common share is determined by dividing net income by the weighted-average number of common shares outstanding during the period.

Recent Accounting Pronouncement

Recent Accounting Pronouncements	12 Months Ended
	Dec. 31, 2020
Accounting Changes and Error Corrections [Abstract]
Recent Accounting Pronouncements	Recent Accounting Pronouncements Recently adopted accounting pronouncements In June 2016, the Financial Accounting Standards Board ("FASB") issued updated guidance for the measurement of credit losses on financial instruments, which replaces the incurred loss impairment model with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information to inform credit loss estimates. The main objective of this update and subsequent clarifications and corrections, including Accounting Standard Update ("ASU") 2018-19, ASU 2019-04, ASU 2019-05, and ASU 2020-03, is to provide financial statement users with more decision-useful information about the expected credit losses on financial instruments and other commitments to extend credit held by a reporting entity at each reporting date. The guidance affects the Company's trade receivables and contract assets. Additional disclosures about significant estimates and credit quality are also required. The Company adopted this new guidance effective January 1, 2020, using a modified retrospective approach through a cumulative-effect adjustment to accumulated earnings, considered immaterial to the consolidated financial statements. Results for reporting periods beginning after January 1, 2020 are presented under the new guidance provided by ASC 326, while prior period amounts are not adjusted and continue to be reported under legacy GAAP. Refer to Note 5, Accounts Receivable and Allowance for Current Expected Credit Losses , for discussions of the implementation of ASC 326 with respect to the Company’s consolidated financial statements. In August 2018, t he FASB issued updated guidance for customer’s accounting for implementation, set-up and other upfront costs (collectively referred to as implementation costs) incurred in a cloud computing arrangement constituting a service contract. The amendments in this update align the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license). The updated guidance does not impact the accounting for the service element of a hosting arrangement that is a service contract. The Company adopted this guidance prospectively effective January 1, 2020 with respect to all implementation costs incurred in a cloud computing arrangement constituting a service contract. The adoption of this guidance did not have a material impact on the Company's consolidated financial statements. In November 2018, the FASB issued updated guidance to clarify the interaction between the guidance for collaborative arrangements and the updated revenue recognition guidance. The amendments in this update, among other things, provide guidance on how to assess whether certain collaborative arrangement transactions should be accounted for under ASC 606, Revenue from Contracts with Customers . The Company adopted the amendments in this update effective January 1, 2020. All contracts after this date are being evaluated under the updated guidance. Recently issued accounting pronouncements In March 2020, the FASB issued ASC 848, Reference Rate Reform , to provide optional expedients and exceptions for applying GAAP to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met for a limited period of time in order to ease the potential burden in accounting for (or recognizing the effects of) reference rate reform on financial reporting. The amendments in this update are elective and apply only to contracts, hedging relationships, and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform. The expedients and exceptions provided by the amendments do not apply to contract modifications made and hedging relationships entered into or evaluated after December 31, 2022, except for hedging relationships existing as of December 31, 2022, that an entity has elected certain optional expedients for and that are retained through the end of the hedging relationship. The amendments to this update are effective for all entities as of March 12, 2020 through December 31, 2022. The Company is currently evaluating the impact, if any, of the adoption of this guidance on the consolidated financial statements. In October 2020, the FASB issued Codification Improvements for various standards . The amendments in this update represent changes to clarify, correct errors in, simplify, or make minor improvements to the codification. The amendments also improve consistency in the codification by including all disclosure guidance in the appropriate Disclosure Section. For public business entities, the amendments in this update are effective for annual periods beginning after December 15, 2020. Early application of the amendments is permitted for any annual or interim period for which financial statements have not been issued. The amendments should be applied retrospectively. An entity should apply the amendments at the beginning of the period that includes the adoption date. The Company is currently evaluating the impact, if any, of the adoption of this guidance on the consolidated financial statements. Accounting pronouncements issued prior to 2020 and not yet adopted In December 2019, the FASB issued updated guidance for ASC 740, Income Taxes as part of its initiative to reduce complexity in accounting standards. The amendments in this update simplify the accounting for income taxes by removing certain exceptions to the general principles in ASC 740. The amendments also improve consistent application of and simplify GAAP for other areas of ASC 740 by clarifying and amending existing guidance. For public business entities, the amendments in this Update are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2020. Early adoption of the amendments is permitted, including adoption in any interim period for public business entities for periods for which financial statements have not yet been issued. An entity that elects to early adopt the amendments in an interim period should reflect any adjustments as of the beginning of the annual period that includes that interim period. The Company is currently evaluating the impact, if any, of the adoption of this guidance on the consolidated financial statements.

Revenues

Revenues	12 Months Ended
	Dec. 31, 2020
Revenue from Contract with Customer [Abstract]
Revenues	Revenues Summary of Revenue Recognition Accounting Policy The Company's revenue recognition policy follows ASC 606, Revenue from Contracts with Customers , which provides guidance on the recognition, presentation and disclosure of revenue from contracts with customers in consolidated financial statements. Revenue is measured based on the consideration specified in a contract with a customer. Once the Company determines a contract's performance obligations and the transaction price, including an estimate of any variable consideration, the Company allocates the transaction price to each performance obligation in the contract using a stand-alone selling price ("SSP"). The Company recognizes revenue when it satisfies a performance obligation by transferring control of a product or service to a customer. Revenue is recognized net of any taxes collected from customers, which are subsequently remitted to governmental authorities. Nature of performance obligations At contract inception, the Company assesses the goods and services promised in the contract with a customer and identifies a performance obligation for each promise to transfer to the customer a good or service (or bundle of goods or services) that is distinct. To identify the performance obligations, the Company considers all the goods or services promised in the contract regardless of whether they are explicitly stated or implied. Payment for the Company’s contracts with customers are typically due in full within 30 days of invoice date. The following is a description of the Company's principal revenue generating activities, including the separate performance obligations by operating segment. The Payment Services - Puerto Rico & Caribbean segment provides financial institutions, government entities and other issuers services to process credit, debit and prepaid cards; automated teller machines and electronic benefit transfer (“EBT”) card programs (which principally consist of services to the government of Puerto Rico for the delivery of benefits to participants). Revenue is principally derived from fixed fees per transaction and time and material basis billing for professional services provided to enhance the existing hosted platforms. Professional services in these contracts are primarily considered non-distinct from the transactional services and accounted for as a single performance obligation. Revenue for these contracts is recognized over time for the amount which the Company has right to consideration. The Payment Services - Latin America segment provides financial institutions, government entities and other issuers services to process credit, debit and prepaid cards, for which revenue is recognized in the same manner as described above, as well as licensed software solutions for risk and fraud management and card payment processing. Licensed software solutions are provided mainly as Software as a Service ("SaaS") and on-premise perpetual licenses. Set-up fees related to SaaS are considered non-distinct from the license and accounted for as a single performance obligation. SaaS revenues are recognized over time while the customer benefits from the software. On-premises perpetual licenses require significant customization and development. Professional services provided for significant customizations and development are non-distinct from the license and accounted for as a single performance obligation, recognized over time during the development of the license. Revenue is recognized based on the Company's efforts or inputs, measured in labor hours expended, relative to the total expected inputs to satisfy the performance obligation. Maintenance or support services are considered distinct and recognized over time in the amount in which the Company has right to consideration. The Merchant Acquiring segment provides customers with the ability to accept and process debit and credit cards. Revenue is derived from fixed or identifiable fees charged to individual merchants per transaction, set-up fees, monthly membership fees and rental of point-of-sale ("POS") terminals. Set-up fees are considered non-distinct from the transaction processing services and accounted for as a single performance obligation. Revenue for these contracts is recognized over time in the amount in which the Company has right to consideration. The Business Solutions segment consists of revenues from a full suite of business process management solutions. Revenue derived from core bank processing and other processing and transaction-based services are generally recognized over time in the amount in which the Company has right to consideration. Hosting services generally represent a series of distinct monthly increments that are substantially the same and has the same pattern of transfer. Professional services to enhance EVERTEC's platforms are generally considered non-distinct from the hosting service and accounted for as a single performance obligation. Hosting services are generally recognized over time once in production during the remaining term of the contract. Maintenance or support services are usually considered distinct and recognized over time in the amount in which the Company as right to consideration. Hardware and software sales are recognized at a point in time when the control of the asset is transferred to the customer. Indicators of transfer of control include the Company's right to payment, or as the customer has legal title or physical possession of the asset. The Company may also provide professional services to enhance customer's platforms or as IT consulting services by arranging for other parties to transfer the services (i.e., acting as an agent). For these contracts, revenue is recognized on a net basis. The Company’s service contracts may include service level arrangements (“SLA”) generally allowing the customer to receive a credit for part of the service fee when the Company has not provided the agreed level of services. If triggered, the SLA is deemed a consideration payable that may impact the transaction price of the contract, thus SLA performance is monitored and assessed for compliance with arrangements on a monthly basis, including determination and accounting for its economic impact, if any. The Company enters into collaborative arrangements aimed at growing the Company’s merchant relationships. These arrangements are accounted for under ASC 606 as required by ASC 808 Collaborative Arrangements and are included as part of the Company’s Merchant Acquiring segment and Payment Processing – Latin America segment. For the years ended December 31, 2020, 2019 and 2018, the Company recognized revenue amounting to $9.9 million, $9.8 million and $9.0 million, respectively, for these arrangements. Refer to Note 23 - Segment Information for further information, including revenue by products and services the Company provides and the geographic regions in which the Company operates. Significant Judgments Determining a measure of progress for performance obligations satisfied over time requires management to make judgments that affect the timing of revenue to be recognized. The Company exercises judgment in identifying a suitable method that depicts the entity’s performance in transferring control of these performance obligations, on a contract by contract basis. The principal criteria used for determining the measure of progress is the availability of reliable information that can be obtained without incurring undue cost, which generally results in the application of an input method since, in most cases, the outputs used to reasonably measure progress are not directly observable. Usually, the input method based on labor hours incurred, with respect to total expected labor hours to satisfy the performance obligation is applied. For performance obligations satisfied at a point in time, the Company determines that the customer is able to direct the use of, and obtain substantially all of the benefits from, the products at the time the products are delivered, the customer has legal title of the products or the Company’s has the right to payment. The Company mainly uses the expected cost-plus margin approach to allocate the transaction price in contracts with multiple performance obligations. To determine the stand-alone selling price, the Company periodically performs an assessment to determine the margin of goods or services with the assistance of the different business areas. This assessment is performed considering past transactions and/or reasonably available information, including market conditions, trends or other company or customer specific factors, among others. Disaggregation of revenue The Company disaggregates revenue from contract with customers into the primary geographical markets, nature of products and services, and timing of transfer of goods and services. The Company's operating segments are determined by the nature of the products and services that the Company provides and the primary geographical markets in which the Company operates. Revenue disaggregated by segment is discussed in Note 23, Segment Information . In the following table, revenue for each segment, excluding intersegment revenues, is disaggregated by timing of revenue recognition for the periods indicated. Year ended on December 31, 2020 (In thousands) Payment Services - Puerto Rico & Caribbean Payment Services - Latin America Merchant Acquiring, net Business Solutions Total Timing of revenue recognition Products and services transferred at a point in time $ 134 $ 1,448 $ — $ 9,482 $ 11,064 Products and services transferred over time 88,138 76,115 109,788 225,483 499,524 $ 88,272 $ 77,563 $ 109,788 $ 234,965 $ 510,588 Year ended on December 31, 2019 (In thousands) Payment Services - Puerto Rico & Caribbean Payment Services - Latin America Merchant Acquiring, net Business Solutions Total Timing of revenue recognition Products and services transferred at a point in time $ 3,041 $ 3,811 $ — $ 10,421 $ 17,273 Products and services transferred over time 82,487 74,985 106,388 206,241 470,101 $ 85,528 $ 78,796 $ 106,388 $ 216,662 $ 487,374 Year ended on December 31, 2018 (In thousands) Payment Services - Puerto Rico & Caribbean Payment Services - Latin America Merchant Acquiring, net Business Solutions Total Timing of revenue recognition Products and services transferred at a point in time $ 293 $ 2,864 $ — $ 7,329 $ 10,486 Products and services transferred over time 77,744 75,706 99,655 190,278 443,383 $ 78,037 $ 78,570 $ 99,655 $ 197,607 $ 453,869 Contract balances The following table provides information about contract assets from contracts with customers. December 31, (In thousands) 2020 2019 Balance at beginning of period $ 1,191 $ 996 Services transferred to customers 3,934 781 Transfers to accounts receivable (2,329) (586) Balance at end of period $ 2,796 $ 1,191 Contract assets of the Company arise when the Company has a contract with a customer for which revenue has been recognized (i.e., goods or services have been transferred), but the customer payment is subject to a future event (i.e., satisfaction of additional performance obligations). Contract assets are considered a receivable when the rights to consideration of the Company become unconditional (i.e., the Company has a present right to payment). The current portion of contract assets is recorded as part of prepaid expenses and other assets, and the long-term portion is included in other long-term assets in the consolidated balance sheets. Accounts receivable, net at December 31, 2020 and 2019 amounted to $95.7 million and $106.8 million, respectively. Unearned income and Unearned income - Long term, which refer to contract liabilities, at December 31, 2020 amounted to $25.0 million and $31.3 million, respectively. Unearned income and Unearned income - Long term amounted to $20.7 million and $28.4 million at December 31, 2019, respectively. Unearned income is mainly comprised of upfront fees for implementation or set up activities, including fees charged in pre-production periods in connection with hosting services. Unearned income may also arise when consideration is received or due in advance from costumers prior to performance. During the year ended December 31, 2020, the Company recognized revenue of $16.3 million that was included in unearned income at December 31, 2019. During the year ended December 31, 2019, the Company recognized revenue of $15.6 million that was included in unearned income at December 31, 2018. Transaction price allocated to the remaining performance obligations Revenues from recurring transaction-based and processing services represent the majority of the Company's total revenue. The Company recognizes revenues from recurring transaction-based and processing services over time at the amounts in which the Company has right to invoice, which corresponds directly to the value to the customer of the Company’s performance completed to date. Therefore, the Company has elected to apply the practical expedient in paragraph 606-10-50-14. Under this practical expedient, the Company is not required to disclose information about remaining performance obligations if the performance obligation is part of a contract with an original expected duration of one year or less or if the Company recognizes revenue at the amount to which it has a right to invoice. The Company also applies the practical expedient in paragraph 606-10-50-14A and does not disclose the information about remaining performance obligations for variable consideration when the variable consideration is allocated entirely to a wholly unsatisfied performance obligation or to a wholly unsatisfied promise to transfer a distinct good or service that forms part of a single performance obligation in accordance with paragraph 606-10-25-14(b).

Cash and cash equivalents

Cash and cash equivalents	12 Months Ended
	Dec. 31, 2020
Cash and Cash Equivalents [Abstract]
Cash and cash equivalents	Cash and cash equivalentsAt December 31, 2020 and 2019, the Company’s cash and cash equivalents amounted to $202.6 million and $111.0 million, respectively, which are deposited in deposit accounts within financial institutions. Of the total cash balance at December 31, 2020 and 2019, $80.0 million and $57.8 million, respectively, resides in subsidiaries located outside of Puerto Rico. Cash deposited in an affiliate financial institution amounted to $116.0 million and $51.3 million as of December 31, 2020 and 2019, respectively.

Accounts Receivable and Allowan

Accounts Receivable and Allowance for Current Expected Credit Losses	12 Months Ended
	Dec. 31, 2020
Receivables [Abstract]
Accounts Receivable and Allowance for Current Expected Credit Losses	Accounts Receivable and Allowance for Current Expected Credit Losses Accounts receivable, net consisted of the following: December 31, (In thousands) 2020 2019 Trade $ 58,701 $ 58,493 Due from affiliates, net 28,419 39,095 Settlement assets 10,641 12,353 Other 367 232 Less: allowance for current expected credit losses (2,401) (3,361) Accounts receivable, net $ 95,727 $ 106,812 The Company records settlement assets that result from timing differences in the Company’s settlement processes with merchants, financial institutions, and credit card associations related to merchant and card transaction processing. The amounts are generally collected or paid the following business day. Allowance for Current Expected Credit Losses Trade receivables from contracts with customers are financial assets analyzed by the Company under the expected credit loss model. To measure expected credit losses, trade receivables are grouped based on shared risk characteristics (i.e., the relevant industry sector and customer's geographical location) and days past due (i.e., delinquency status), while considering the following: • Customers in the same geographical location share similar risk characteristics associated with the macroeconomic environment of their country. • The Company has two main industry sectors: private and governmental. The private pool is comprised mainly of leading financial institutions, merchants and corporations, while the governmental pool is comprised by government agencies. The governmental customers possess different risk characteristics than private customers because although all invoices are due 30 days after issuance, governmental customers usually pay within 60 to 90 days after issuance (i.e., between 30 to 60 more days than private customers). The Company provides to its customers a broad range of merchant acquiring, payment services and business process management services, which constitute mission-critical technology solutions enabling customers to issue, process and accept transactions securely. • The expected credit loss rate is likely to increase as receivables move to older aging buckets. The Company used the following aging categories to estimate the risk of delinquency status: (i) 0 days past due; (ii) 1-30 days past due; (iii) 31-60 days past due; (iv) 61-90 days past due; and (v) over 90 days past due. The credit losses of the Company’s trade receivables have been historically low and most balances are collected within one year. Therefore, the Company determined that the expected loss rates should be calculated using the historical loss rates adjusted by macroeconomic factors. The historical rates are calculated for each of the aging categories used for pooling trade receivables. To determine the collected portion of each bucket, the collection time of each trade receivable is identified, to estimate the proportion of outstanding balances per aging bucket that ultimately will not be collected. This is used to determine the expectation of losses based on the history of uncollected trade receivables once the specific past due period is surpassed. The historical rates are adjusted to reflect current and forward-looking information on macroeconomic factors affecting the ability of customers to settle the receivables by applying a country risk premium as the forward-looking macroeconomic factor. Specific reserves are established for certain customers for which collection is doubtful. Rollforward of the Allowance for Current Expected Credit Losses The activity in the allowance for current expected credit losses on trade receivables during the period from January 1, 2020 to December 31, 2020, was as follows: (In thousands) December 31, 2020 Balance at the beginning of the period $ 3,460 Current period provision for expected credit losses 832 Write-offs (1,894) Recoveries of amounts previously written-off 3 Balance at the end of the period $ 2,401 The Company does not have a delinquency threshold for writing-off trade receivables. The Company has a formal process for the review and approval of write-offs. Impairment losses on trade receivables are presented as net impairment losses within cost of revenue, exclusive of depreciation and amortization in the consolidated statements of income and comprehensive income. Subsequent recoveries of amounts previously written-off are credited against the allowance for expected current credit losses within accounts receivable, net on the consolidated balance sheets.

Prepaid Expenses and Other Asse

Prepaid Expenses and Other Assets	12 Months Ended
	Dec. 31, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Prepaid Expenses and Other Assets	Prepaid Expenses and Other Assets Prepaid expenses and other assets consisted of the following: December 31, (In thousands) 2020 2019 Deferred project costs $ 11,614 $ 10,060 Software maintenance contracts 10,745 11,585 Prepaid income taxes 3,757 2,029 Contract assets 2,661 1,191 Guarantee deposits 2,648 4,899 Taxes other than on income 2,390 2,128 Insurance 2,335 2,007 Prepaid cloud computing arrangement fees 2,145 1,124 Postage 1,906 1,630 Other 2,013 1,432 Prepaid expenses and other assets $ 42,214 $ 38,085

Investment in Equity Investee

Investment in Equity Investee	12 Months Ended
	Dec. 31, 2020
Equity Method Investments and Joint Ventures [Abstract]
Investment in Equity Investee	Investment in Equity InvesteeConsorcio de Tarjetas Dominicanas, S.A. (“CONTADO”) is the largest merchant acquirer and ATM network in the Dominican Republic. The Company uses the equity method of accounting to account for its equity interest in CONTADO. As a result of the acquisition in 2011 of CONTADO’s 19.99% equity interest, the Company calculated an excess cost of the investment in CONTADO over the amount of underlying equity in net assets of approximately $9.0 million, which was mainly attributed to customer relationships, trademark and goodwill intangibles. The Company’s excess basis allocated to amortizable assets is recognized on a straight-line basis over the lives of the appropriate intangibles. Amortization expense for each of the years ended December 31, 2020, 2019 and 2018 amounted to approximately $0.2 million, $0.3 million and $0.3 million, respectively, and was recorded within earnings of equity method investment in the consolidated statements of income and comprehensive income. The Company recognized $1.1 million, $0.9 million and $0.7 million as equity in CONTADO’s net income, net of amortization, in the consolidated statements of income and comprehensive income for the years ended December 31, 2020, 2019 and 2018, respectively. For the years ended December 31, 2019 and 2018, the Company received $0.5 million and $0.4 million, respectively, in dividends from CONTADO. No dividends were received for the year ended December 31, 2020.CONTADO fiscal year ends December 31 and is reported in the consolidated statements of income and comprehensive income for the period subsequent to the acquisition date on a one-month lag. No significant events occurred in CONTADO’s operations subsequent to November 30, 2020 that would have materially affected the Company’s reported results.

Property and Equipment, Net

Property and Equipment, Net	12 Months Ended
	Dec. 31, 2020
Property, Plant and Equipment [Abstract]
Property and Equipment, Net	Property and Equipment, Net Property and equipment, net consisted of the following: Useful life December 31, (Dollar amounts in thousands) 2020 2019 Buildings 30 $ 1,437 $ 1,542 Data processing equipment 3 - 5 124,897 116,950 Furniture and equipment 3 - 20 6,691 6,936 Leasehold improvements 5 - 10 3,098 2,814 136,123 128,242 Less—accumulated depreciation and amortization (93,826) (85,780) Depreciable assets, net 42,297 42,462 Land 1,241 1,329 Property and equipment, net $ 43,538 $ 43,791 Depreciation and amortization expense related to property and equipment was $17.4 million, $16.6 million and $14.5 million for the years ended December 31, 2020, 2019 and 2018, respectively.

Goodwill

Goodwill	12 Months Ended
	Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill	Goodwill The changes in the carrying amount of goodwill, allocated by reporting unit, were as follows (See Note 23): (In thousands) Payment Payment Merchant Business Total Balance at December 31, 2018 $ 160,972 $ 49,728 $ 138,121 $ 45,823 $ 394,644 Goodwill attributable to acquisition — 3,719 — — 3,719 Foreign currency translation adjustments — 1,124 — — 1,124 Balance at December 31, 2019 160,972 54,571 138,121 45,823 399,487 Foreign currency translation adjustments — (1,817) — — (1,817) Balance at December 31, 2020 $ 160,972 $ 52,754 $ 138,121 $ 45,823 $ 397,670 Goodwill is tested for impairment on an annual basis as of August 31, or more often if events or changes in circumstances indicate there may be impairment. The Company may test for goodwill impairment using a qualitative or a quantitative analysis. In a qualitative analysis, the Company assesses whether it is "more likely than not" that the fair value of a reporting unit is less than its carrying amount. In the quantitative analysis, the Company compares the estimated fair value of the reporting units to their carrying values, including goodwill. The estimated fair value of the reporting units is computed using a combination of an income approach and a market approach. The income approach involves projecting the cash flows that the reporting unit is expected to generate and converting these cash flows into a present value equivalent through discounting. Significant estimates and assumptions used in the cash flow projection include, among others, earnings before interest, taxes, depreciation and amortization ("EBITDA") margins, and the selection of discount rates. Internal projections are based on the Company’s historical experience and estimated future business performance. The discount rate used is based on the weighted-average cost of capital, which reflects the rate of return expected to be earned by market participants and the estimated cost to obtain long-term debt financing. The market approach estimates the value of a reporting unit by using multiples of revenue and EBITDA based on guideline publicly traded companies. Valuation using the market approach requires management to make assumptions related to EBITDA multiples. Comparable businesses are selected based on the market in which the reporting units operate, considering size, profitability and growth. If

Other Intangible Assets, Net

Other Intangible Assets, Net	12 Months Ended
	Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Other Intangible Assets, Net	Other Intangible Assets, Net The carrying amount of other intangible assets consisted of the following: Useful life in years December 31, 2020 (In thousands) Gross Accumulated Net carrying Customer relationships 8 - 14 $ 343,981 $ (246,088) $ 97,893 Trademark 2 - 15 42,036 (35,467) 6,569 Software packages 3 - 10 289,205 (191,662) 97,543 Non-compete agreement 15 56,539 (38,635) 17,904 Other intangible assets, net $ 731,761 $ (511,852) $ 219,909 Useful life in years December 31, 2019 (In thousands) Gross Accumulated Net carrying Customer relationships 8 - 14 $ 344,883 $ (220,434) $ 124,449 Trademark 2 - 15 42,025 (32,456) 9,569 Software packages 3 - 10 256,220 (169,974) 86,246 Non-compete agreement 15 56,539 (34,866) 21,673 Other intangible assets, net $ 699,667 $ (457,730) $ 241,937 Amortization expense related to intangibles, including software packages, was $54.1 million, $51.5 million and $48.6 million for the years ended December 31, 2020, 2019 and 2018, respectively. Amortization expense related to software packages was $21.7 million, $18.3 million and $14.7 million for the years ended December 31, 2020, 2019 and 2018, respectively. The estimated amortization expense of balances outstanding at December 31, 2020 for the next five years are as follows: (In thousands) 2021 $ 50,429 2022 44,484 2023 39,131 2024 30,071 2025 8,901 On December 2, 2019, the Company completed the acquisition of 100% of the shares of capital stock of EGM Ingeniería Sin Fronteras, S.A.S., commercially known as PlacetoPay, an electronic payment company based in Medellin, Colombia. The acquisition was not significant to the consolidated financial statements. The Company completed the acquisition for a cash payment of $6.3 million and recognized a customer relationship of $1.8 million, software packages of $0.8 million, a tradename of $0.4 million and goodwill amounting to $3.7 million. Revenues and earnings from the acquisition were insignificant for the year ended December 31, 2019. Pro forma results of operations have not been presented because the effect of this business combination is not material to the consolidated financial condition and results of operations. The results of operations and financial position of PlacetoPay are included in the consolidated financial statements from and after the date of acquisition.

Other Long-Term Assets

Other Long-Term Assets	12 Months Ended
	Dec. 31, 2020
Other Long Term Assets [Abstract]
Other Long-Term Assets	Other Long-Term AssetsAs of December 31, 2020, other long-term assets included $1.0 million related to deferred debt-issuance costs related to the revolving credit facility, $4.8 million related to the long-term portion of certain software maintenance contracts, and $0.1 million related to the long-term portion of contract assets.As of December 31, 2019, other long-term assets included $1.4 million related to deferred debt-issuance costs related to the revolving credit facility and $3.9 million related to the long-term portion of certain software maintenance contracts.

Debt and Short-Term Borrowings

Debt and Short-Term Borrowings	12 Months Ended
	Dec. 31, 2020
Debt Disclosure [Abstract]
Debt and Short-Term Borrowings	Debt and Short-Term Borrowings Total debt was as follows: December 31, (In thousands) 2020 2019 2023 Term A Loan bearing interest at a variable interest rate (LIBOR plus applicable margin (1)(2) ) $ 188,788 $ 207,261 2024 Term B Loan bearing interest at a variable interest rate (LIBOR plus applicable margin (1)(3) ) 306,503 317,936 Note Payable due on April 30, 2021 (1) 45 175 Notes Payable due on January 1, 2022 (1) 1,443 2,231 Total debt $ 496,779 $ 527,603 (1) Net of unaccreted discount and unamortized debt issue costs, as applicable. (2) Applicable margin of 1.75% and 2.00% at December 31, 2020 and December 31, 2019, respectively. (3) Subject to a minimum rate (“LIBOR floor”) of 0.0% plus applicable margin of 3.50% at December 31, 2020 and December 31, 2019. The following table presents contractual principal payments for the next five years: (In thousands) 2021 $ 15,053 2022 20,508 2023 165,753 2024 299,750 2025 — Secured Credit Facilities On November 27, 2018, EVERTEC and EVERTEC Group (“Borrower”) entered into a credit agreement providing for the secured credit facilities, consisting of a $220.0 million term loan A facility that matures on November 27, 2023 ("2023 Term A Loan"), a $325.0 million term loan B facility that matures on November 27, 2024 ("2024 Term B Loan") and a $125.0 million revolving credit facility (the "Revolving Facility") that matures on November 27, 2023, with a syndicate of lenders and Bank of America, N.A. (“Bank of America”), as administrative agent, collateral agent, swingline lender and line of credit issuer (collectively the “2018 Credit Agreement”). The material terms and conditions of the secured credit facilities are summarized below. Scheduled Amortization Payments The 2023 Term A Loan provides for amortization in the amount of 1.25% of the original principal amount of the 2023 Term A Loan during each of the first twelve quarters starting from the quarter ending March 31, 2019, 1.875% during each of the four subsequent quarters and 2.50% during each of the final three quarters, with the balance payable on the final maturity date. The 2024 Term B Loan provides for quarterly amortization payments totaling 1.00% per annum of the original principal amount of the 2024 Term B Loan, with the balance payable on the final maturity date. Voluntary Prepayments and Reduction and Termination of Commitments The 2018 Credit Agreement allows EVERTEC Group to prepay loans and permanently reduce the loan commitments under the secured credit facilities at any time, subject to the payment of customary LIBOR breakage costs, if any, provided that, in connection with certain refinancing or repricing of the 2024 Term B Loan on or prior to the date which is six months after the closing date of the 2018 Credit Agreement, a prepayment premium of 1.00% will be required. Additionally, the 2018 Credit Agreement requires mandatory repayment of outstanding principal balances based on a percentage of excess cash flow provided that no such prepayment shall be due if the resulting amount of the excess cash flow multiplied by the applicable percentage is less than $10 million. On March 5, 2020, the Company repaid $17.0 million as a result of excess cash flows for the year ended December 31, 2019. Interest The interest rates under the 2023 Term A Loan and revolving credit facility are based on, at EVERTEC Group’s option, (a) adjusted LIBOR plus an interest margin of 2.25% or (b) the greater of (i) Bank of America’s “prime rate,” (ii) the Federal Funds Effective Rate plus 0.5% and (iii) adjusted LIBOR plus 1.0% (“ABR”) plus an interest margin of 1.25%. The interest rates under the 2024 Term B Loan are based on, at EVERTEC Group’s option, (a) adjusted LIBOR plus an interest margin of 3.50% or (b) ABR plus an interest margin of 2.50%. The interest margins under the 2023 Term A Loan and Revolving Facility are subject to reduction based on achievement of specified total secured net leverage ratio. Guarantees and Collateral EVERTEC Group’s obligations under the secured credit facilities and under any cash management, interest rate protection or other hedging arrangements entered into with a lender or any affiliate thereof are guaranteed by EVERTEC and each of EVERTEC’s existing wholly-owned subsidiaries (other than EVERTEC Group) and subsequently acquired or organized subsidiaries, subject to certain exceptions. Subject to certain exceptions, the secured credit facilities are secured to the extent legally permissible by substantially all of the assets of (1) EVERTEC, including a perfected pledge of all of the limited liability company interests of EVERTEC Intermediate Holdings, LLC (“Holdings”), (2) Holdings, including a perfected pledge of all of the limited liability company interests of EVERTEC Group and (3) EVERTEC Group and the subsidiary guarantors, including but not limited to: (a) a pledge of substantially all capital stock held by EVERTEC Group or any guarantor and (b) a perfected security interest in substantially all tangible and intangible assets of EVERTEC Group and each guarantor. Covenants The secured credit facilities contain affirmative and negative covenants that the Company believes are usual and customary for a secured credit agreement. The negative covenants in the secured credit facilities include, among other things, limitations (subject to exceptions) on the ability of EVERTEC and its restricted subsidiaries to: • declare dividends and make other distributions; • redeem or repurchase capital stock; • grant liens; • make loans or investments (including acquisitions); • merge or enter into acquisitions; • sell assets; • enter into any sale or lease-back transactions; • incur additional indebtedness; • prepay, redeem or repurchase certain indebtedness; • modify the terms of certain debt; • restrict dividends from subsidiaries; • change the business of EVERTEC or its subsidiaries; and • enter into transactions with their affiliates. In addition, the 2023 Term A Loan and the Revolving Facility require EVERTEC to maintain a maximum total secured net leverage ratio of 4.25 to 1.00 for any quarter that ended on or prior to September 30, 2020. Beginning with the quarter ended December 31, 2020 and for fiscal quarters ending thereafter, 4.00 to 1.00. The unpaid principal balance at December 31, 2020 of the 2023 Term A Loan and the 2024 Term B Loan was $190.0 million, and $309.5 million, respectively. The additional borrowing capacity for the Revolving Facility at December 31, 2020 was $117.0 million. The Company issues letters of credit against the Revolving Facility which reduce the additional borrowing capacity of the Revolving Facility. Events of Default The events of default under the secured credit facilities include, without limitation, nonpayment, material misrepresentation, breach of covenants, insolvency, bankruptcy, certain judgments, change of control (as defined in the 2018 Credit Agreement) and cross-events of default on material indebtedness. Notes payable In December 2019, EVERTEC Group entered into two non-interest bearing financing agreements amounting to $2.4 million to purchase software and maintenance. As of December 31, 2020, the outstanding principal balance of the notes payable was $1.5 million. The current portion of these notes is included in accounts payable and the long-term portion is included in other long-term liabilities in the Company's consolidated balance sheets. Interest Rate Swaps As of December 31, 2020, the Company has an interest rate swap agreement, entered into in December 2018, which converts a portion of the interest rate payments on the Company's 2024 Term B Loan from variable to fixed: Swap Agreement Effective date Maturity Date Notional Amount Variable Rate Fixed Rate 2018 Swap April 2020 November 2024 $250 million 1-month LIBOR 2.89% The Company has accounted for this agreement as a cash flow hedge. Additionally, the Company had an interest rate swap agreement that matured in April 2020, with a notional amount of $200 million and a fixed rate of 1.9225%. The Company accounted for this swap as a cash flow hedge from inception to maturity. As of December 31, 2020, and 2019 the carrying amount of the derivatives included on the Company’s consolidated balance sheets was $25.6 million and $14.5 million, respectively. The fair value of these derivatives is estimated using Level 2 inputs in the fair value hierarchy on a recurring basis. During the years ended December 31, 2020, 2019 and 2018, the Company reclassified losses of $5.1 million, gains of $0.7 million and gains of $0.1 million, respectively, from accumulated other comprehensive loss into interest expense. Based on current LIBOR rates, the Company expects to reclassify losses of $6.9 million from accumulated other comprehensive loss into interest expense over the next 12 months. Refer to Note 13 for tabular disclosure of the fair value of derivatives and to Note 15 for tabular disclosure of gains (losses) recorded on cash flow hedging activities. At December 31, 2020 the cash flow hedge is considered highly effective.

Financial Instruments and Fair

Financial Instruments and Fair Value Measurements	12 Months Ended
	Dec. 31, 2020
Fair Value Disclosures [Abstract]
Financial Instruments and Fair Value Measurements	Financial Instruments and Fair Value MeasurementsRecurring Fair Value Measurements Fair value measurement provisions establish a fair value hierarchy that requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. These provisions describe three levels of input that may be used to measure fair value: Level 1: Inputs are unadjusted, quoted prices for identical assets or liabilities in active markets at the measurement date. Level 2: Inputs, other than quoted prices included in Level 1, which are observable for the asset or liability through corroboration with market data at the measurement date. Level 3: Unobservable inputs that reflect management’s best estimate of what market participants would use in pricing the asset or liability at the measurement date. The Company uses observable inputs when available. Fair value is based upon quoted market prices when available. If market prices are not available, the Company may employ models that mostly use market-based inputs including yield curves, interest rates, volatilities, and credit curves, among others. The Company limits valuation adjustments to those deemed necessary to ensure that the financial instrument’s fair value adequately represents the price that would be received or paid in the marketplace. Valuation adjustments may include consideration of counterparty credit quality and liquidity as well as other criteria. The estimated fair value amounts are subjective in nature and may involve uncertainties and matters of significant judgment for certain financial instruments. Changes in the underlying assumptions used in estimating fair value could affect the results. The fair value measurement levels are not indicative of risk of investment. The fair value of financial instruments is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value estimates are made at a specific point in time based on the type of financial instrument and relevant market information. Many of these estimates involve various assumptions and may vary significantly from amounts that could be realized in actual transactions. The following table summarizes fair value measurements by level at December 31, 2020 and 2019, for assets and liabilities measured at fair value on a recurring basis: (In thousands) Level 1 Level 2 Level 3 Total December 31, 2020 Financial liability: Interest rate swap $ — $ 25,578 $ — $ 25,578 December 31, 2019 Financial liability: Interest rate swap $ — $ 14,452 $ — $ 14,452 Derivative Instruments The fair value of the Company’s derivative instrument is determined using a standard valuation model. The significant inputs used in these models are readily available in public markets, or can be derived from observable market transactions, and therefore have been classified as Level 2. Inputs used in these standard valuation models for derivative instruments include the applicable forward rates and discount rates. The discount rates are based on the historical LIBOR Swap rates. The following table presents the carrying value, as applicable, and estimated fair values for financial instruments at December 31, 2020 and 2019: December 31, 2020 2019 (In thousands) Carrying Fair Carrying Fair Financial liabilities: Interest rate swap $ 25,578 $ 25,578 $ 14,452 $ 14,452 2023 Term A Loan 188,788 186,678 207,261 206,388 2024 Term B Loan 306,503 308,339 317,936 324,163 The fair values of the term loans at December 31, 2020 and 2019 were obtained using the prices provided by third party service providers. Their pricing is based on various inputs such as market quotes, recent trading activity in a non-active market or imputed prices. These inputs are considered Level 3 inputs under the fair value hierarchy. Future estimates of fair value may be negatively impacted by market reactions to COVID-19. Also, the pricing may include the use of an algorithm that could take into account movement in the general high yield market, among other variants. The secured term loans are not measured at fair value in the balance sheets. There were no transfers in or out of Level 3 during the years ended December 31, 2020, 2019 and 2018.

Other Long-Term Liabilities

Other Long-Term Liabilities	12 Months Ended
	Dec. 31, 2020
Other Liabilities Disclosure [Abstract]
Other Long-Term Liabilities	Other Long-Term Liabilities As of December 31, 2020, other long-term liabilities mainly consist of a derivative liability of $25.6 million, an unrecognized tax benefit liability of $8.7 million, and long-term portion of notes payable and other long-term liabilities of $5.3 million. , As of December 31, 2019, other long-term liabilities mainly consist of a derivative liability of $14.5 million, an unrecognized tax benefit liability of $7.6 million, and long-term portion of notes payable and long-term liabilities others of $5.3 million.

Equity

Equity	12 Months Ended
	Dec. 31, 2020
Equity [Abstract]
Equity	Equity The Company is authorized to issue up to 206,000,000 shares of common stock of $0.01 par value. At December 31, 2020 and 2019, the Company had 72,137,678 and 72,000,261 shares outstanding, respectively. The Company is also authorized to issue 2,000,000 shares of $0.01 par value preferred stock. As of December 31, 2020 and 2019, no shares of preferred stock have been issued. Stock Repurchase In 2020, 2019 and 2018, the Company repurchased a total of 0.3 million, 1.1 million, and 0.4 million shares, respectively, at a cost of $7.3 million, $31.8 million and $10.0 million. The Company funded such repurchases with cash on hand and borrowings to the existing revolving credit facility. As of December 31, 2020, 2019 and 2018, the repurchased shares were permanently retired. Dividends The Company pays a regular quarterly dividend on common stock, subject to the declaration thereof by our Board of Directors ("Board") each quarter. Any declaration and payment of future dividends to holders of our common stock will be at the discretion of our Board and will depend on many factors, including our financial condition, earnings, available cash, business opportunities, legal requirements, restrictions in our debt agreements and other contracts, capital requirements, level of indebtedness and other factors that our Board deems relevant. The Company’s dividend activity in 2020 and 2019 was as follows: Declaration Date Record Date Payment Date Dividend per share February 15, 2019 February 26, 2019 March 22, 2019 0.05 April 25, 2019 May 6, 2019 June 7, 2019 0.05 July 25, 2019 August 5, 2019 September 6, 2019 0.05 October 23, 2019 November 4, 2019 December 6, 2019 0.05 February 20, 2020 March 4, 2020 April 3, 2020 0.05 April 21, 2020 May 4, 2020 June 5, 2020 0.05 July 24, 2020 August 3, 2020 September 4, 2020 0.05 October 20, 2020 November 2, 2020 December 4, 2020 0.05 Accumulated Other Comprehensive Loss The following table provides a summary of the changes in the balances comprising accumulated other comprehensive loss for the years ended December 31, 2020 and 2019: Foreign Currency Cash Flow Hedge Total Balance - December 31, 2018, net of tax $ (21,626) $ (2,163) $ (23,789) Other comprehensive loss before reclassifications 4,754 (10,297) (5,543) Effective portion reclassified to net income — (677) (677) Balance - December 31, 2019, net of tax (16,872) (13,137) (30,009) Other comprehensive loss before reclassifications (7,970) (15,341) (23,311) Effective portion reclassified to net income — 5,066 5,066 Balance - December 31, 2020, net of tax $ (24,842) $ (23,412) $ (48,254)

Share-based Compensation

Share-based Compensation	12 Months Ended
	Dec. 31, 2020
Share-based Payment Arrangement [Abstract]
Share-based Compensation	Share-based Compensation Long-Term Incentive Plan ("LTIP") During the three months ended March 31, 2018, 2019 and 2020, the Compensation Committee of the Company's Board approved grants of restricted stock units (“RSUs”) to executives and certain employees pursuant to the 2018 LTIP, 2019 LTIP and 2020 LTIP, respectively, all under the terms of the Company's 2013 Equity Incentive Plan. Under the LTIPs, the Company granted RSUs to eligible participants as time-based awards and/or performance-based awards. The vesting of the RSUs is dependent upon service and/or performance conditions as defined in the grants. Employees that received time-based awards with service conditions are entitled to receive a specific number of shares of the Company’s common stock on the vesting date if the employee is providing services to the Company through the vesting date. Time-based awards vest over a period of three years in substantially equal installments commencing on the grant date and ending on February 28 of each year for the 2018 LTIP, February 22 of each year for the 2019 LTIP, and February 27 of each year for the 2020 LTIP. For the performance-based awards under the 2018 LTIP, 2019 LTIP, and 2020 LTIP, the Compensation Committee established adjusted earnings before income taxes, depreciation and amortization ("Adjusted EBITDA") as the primary performance measure while maintaining focus on total shareholder return through the use of a market-based total shareholder return ("TSR") performance modifier. The TSR modifier adjusts the shares earned based on the core Adjusted EBITDA performance upwards or downwards (+/- 25%) based on the Company’s relative TSR at the end of the three one two The following table summarizes the nonvested restricted shares and RSUs activity for the years ended December 31, 2020, 2019 and 2018: Nonvested restricted shares and RSUs Shares Weighted-average Nonvested at December 31, 2017 2,340,892 $ 15.08 Granted 636,322 17.07 Vested (468,064) 18.41 Forfeited (472,987) 16.55 Nonvested at December 31, 2018 2,036,163 15.09 Granted 517,153 30.84 Vested (931,389) 29.32 Forfeited (29,172) 16.52 Nonvested at December 31, 2019 1,592,755 20.71 Granted 413,733 31.62 Vested (762,194) 16.65 Forfeited (150,779) 19.22 Nonvested at December 31, 2020 1,093,515 $ 27.88 Share-based compensation recognized was as follows: Years ended December 31, (In thousands) 2020 2019 2018 Share-based compensation recognized, net Restricted shares and RSUs $ 14,253 $ 13,570 $ 12,592 The maximum unrecognized cost for restricted stock units was $16.4 million as of December 31, 2020. The cost is expected to be recognized over a weighted average period of 1.8 years.

Employee Benefit Plan

Employee Benefit Plan	12 Months Ended
	Dec. 31, 2020
Retirement Benefits [Abstract]
Employee Benefit Plan	Employee Benefit PlanEVERTEC, Inc. Puerto Rico Savings and Investment plan (“the EVERTEC Savings Plan”) was established in 2010, as a defined contribution savings plan qualified under section 1165(e) of the Puerto Rico Internal Revenue Code. Investments in the plan are participant directed, and employer matching contributions are determined based on specific provisions of the EVERTEC Savings Plan. Employees are fully vested in the employer’s contributions after five years of service. For the years ended December 31, 2020, 2019 and 2018, the costs incurred under the plan amounted to approximately $0.9 million, $0.8 million and $0.8 million, respectively.

Total Other Income (Expenses)

Total Other Income (Expenses)	12 Months Ended
	Dec. 31, 2020
Other Income and Expenses [Abstract]
Total Other Income (Expenses)	Total Other Income (Expenses) For the year ended December 31, 2020, other income (expenses) is primarily comprised of $4.4 million in foreign currency transaction gains. For the year ended December 31, 2019, other income (expenses) is primarily comprised of $1.7 million in foreign currency transaction losses. For the year ended December 31, 2018, other income (expenses) is primarily comprised of $2.7 million in foreign currency transaction gains, $1.8 million from federal relief funds received in connection with wages paid in the aftermath of hurricane Maria and a $2.6 million loss on extinguishment of debt.

Income Tax

Income Tax	12 Months Ended
	Dec. 31, 2020
Income Tax Disclosure [Abstract]
Income Tax	Income TaxOn April 17, 2012, EVERTEC Group and Holdings were converted from a Puerto Rico corporation into Puerto Rico limited liability companies to benefit from changes to the Puerto Rico Income Tax Code allowing limited liability companies to be treated as partnerships that are pass-through entities for Puerto Rico tax purposes. As a result of these conversions and subsequent elections to be treated as partnerships, EVERTEC Group’s and Holding’s taxable income flows through to EVERTEC, Inc. EVERTEC Group, Holdings and EVERTEC, Inc. entered into a Tax Payment Agreement pursuant to which EVERTEC Group is obligated to make certain payments to Holdings or EVERTEC, Inc. for taxable periods or portions thereof occurring on or after April 17, 2012 (the “Effective Date”). Under the Tax Payment Agreement, EVERTEC Group will make payments with respect to any and all taxes (including estimated taxes) imposed under the laws of Puerto Rico, the United States of America and any other jurisdiction or any political (including municipal) subdivision or authority or agency in Puerto Rico, the United States of America or such other jurisdiction, that would have been imposed on EVERTEC Group if EVERTEC Group had been a corporation for tax purposes of that jurisdiction, together with all interest and penalties with respect thereto (“Taxes”), reduced by taking into account any applicable net operating losses or other tax attributes of Holdings or EVERTEC, Inc. that reduce Holdings’ or EVERTEC, Inc.’s taxes in such period. The Tax Payment Agreement provides that the payments thereunder shall not exceed the net amount of Taxes that Holdings and EVERTEC, Inc. actually owe to the appropriate taxing authority for a taxable period. Further, the Tax Payment Agreement provides that if Holdings or EVERTEC, Inc. receives a tax refund attributable to any taxable period or portion thereof occurring on or after the Effective Date, EVERTEC, Inc. shall be required to recalculate the payment for such period required to be made by EVERTEC Group to Holdings or EVERTEC, Inc. If the payment, as recalculated, is less than the amount of the payment EVERTEC Group already made to Holdings or EVERTEC, Inc. in respect of such period, Holdings or EVERTEC, Inc. shall promptly make a payment to EVERTEC Group in the amount of such difference. The components of income tax expense consisted of the following: Years ended December 31, (In thousands) 2020 2019 2018 Current tax provision $ 22,907 $ 19,366 $ 17,207 Deferred tax benefit (3,905) (6,391) (4,611) Income tax expense $ 19,002 $ 12,975 $ 12,596 The Company conducts operations in Puerto Rico and certain countries in Latin America. As a result, the income tax expense includes the effect of taxes paid to the government of Puerto Rico as well as foreign jurisdictions. The following table presents the components of income tax expense and its segregation based on location of operations: Years ended December 31, (In thousands) 2020 2019 2018 Income before income tax provision Puerto Rico $ 98,608 $ 89,667 $ 77,176 United States 3,953 4,047 3,199 Foreign countries 21,292 22,961 18,790 Total income before income tax provision $ 123,853 $ 116,675 $ 99,165 Current tax provision Puerto Rico $ 7,260 $ 7,550 $ 6,841 United States 612 339 599 Foreign countries 15,035 11,477 9,767 Total current tax provision $ 22,907 $ 19,366 $ 17,207 Deferred tax benefit Puerto Rico $ (2,087) $ (4,109) $ (2,904) United States 1,041 (216) (584) Foreign countries (2,859) (2,066) (1,123) Total deferred tax benefit $ (3,905) $ (6,391) $ (4,611) Taxes payable to foreign countries by EVERTEC’s subsidiaries will be paid by such subsidiary and the corresponding liability and expense will be presented in EVERTEC’s consolidated financial statements. On December 10, 2018, the Governor of Puerto Rico signed into law Act 257, which decreased the maximum corporate tax rate from 39% to 37.5%, effective January 1, 2019. This rate decrease is only applicable to the fully taxable operations of EVERTEC in Puerto Rico. As a result of this tax rate decrease, the deferred taxes were reevaluated as of December 31, 2018, the impact of this reevaluation was considered immaterial. As of December 31, 2020 and 2019, the Company had $80.2 million and $62.2 million of unremitted earnings from foreign subsidiaries, respectively. The Company has not recognized a deferred tax liability on undistributed earnings for the Company’s foreign subsidiaries because these earnings are intended to be indefinitely reinvested. The amount of the unrecognized deferred tax liability depends on judgment required to analyze the withholding tax due, the applicable tax law and factual circumstances in effect at the time of any such distributions. EVERTEC believes it is not practicable at this time to reliably determine the amount of unrecognized deferred tax liability related to the Company’s undistributed earnings. If circumstances change and it becomes apparent that some or all of the undistributed earnings of a subsidiary will be remitted, and income taxes have not been recognized by the parent entity, the parent entity shall accrue as an expense of the current period income taxes attributable to that remittance. On October 19, 2012, EVERTEC Group was granted a tax exemption under the Tax Incentive Act No. 73 of 2008. Under this grant, EVERTEC Group will benefit from a preferential income tax rate on industrial development income, as well as from tax exemptions with respect to its municipal and property tax obligations for certain activities derived from its data processing operations in Puerto Rico. The grant has a term of 15 years effective as of January 1, 2012 with respect to income tax obligations and January 1, 2013 with respect to municipal and property tax obligations. Industrial development income under this grant is subject to a preferential rate of 4%. The grant contains customary commitments, conditions and representations that EVERTEC Group will be required to comply with in order to maintain the grant. The more significant commitments include: (i) maintaining at least 700 employees in EVERTEC Group's Puerto Rico data processing operations, (ii) investing at least $200.0 million in building, machinery, equipment or computer programs to be used in Puerto Rico during the effective term of the grant (to be made over four year capital investment cycles in $50.0 million increments); and (iii) 80% of EVERTEC Group employees must be residents of Puerto Rico. Failure to meet the requirements could result, among other things, in reductions of the benefits of the grant or revocation of the grant in its entirety, which could result in EVERTEC, Inc. paying additional taxes or other payments relative to what would be required to pay to other municipal agencies if the full benefits of the grant are not available. On October 11, 2011, Evertec Group was granted a tax exemption under Tax Incentive Law No. 73 of 2008, retroactively to December 1, 2009. Under this grant, activities derived from consulting and data processing services provided outside Puerto Rico are subject to a preferred rate that declines gradually from 7% to 4% by December 1, 2013. After this date, the rate remains at 4% until its expiration on November 30, 2024. In addition, in August 2018, the Puerto Rico Industrial Development Company approved the requested extension of a grant under Tax Incentive Law No. 135 of 1997 for EVERTEC Group. Under this grant, activities derived from certain development and installation service in excess of a determined income are subject to a fixed tax rate of 10% for a 10-year period from January 1, 2018. The following table presents the components of the Company’s deferred tax assets and liabilities: December 31, (In thousands) 2020 2019 Deferred tax assets (“DTA”) Allowance for doubtful accounts $ 223 $ 271 Unearned income 11,058 6,807 Lease liability 3,410 3,551 Share-based compensation 1,163 1,222 Debt issuance costs 189 249 Accrued liabilities 1,828 1,034 Derivative liability 2,070 1,220 Accrual of contract maintenance cost 110 134 Impairment of asset 310 289 Other 1,649 1,450 Total gross deferred tax assets 22,010 16,227 Deferred tax liabilities (“DTL”) Capitalized salaries 2,095 1,828 Difference between the assigned values and the tax basis of assets and liabilities recognized in business combinations 10,507 12,568 Right of use asset 3,340 3,404 Other 3,086 557 Total gross deferred tax liabilities 19,028 18,357 Deferred tax asset (liability), net $ 2,982 $ (2,130) As of December 31, 2020, the net deferred tax asset amounted to $3.9 million with a valuation allowance of approximately $0.9 million included as part of other deferred tax assets, for a net deferred tax asset after valuation allowance of approximately $3.0 million. Pursuant to the provision of the PR Code, net operating losses (“NOL”) can be carried forward for a period of seven, ten or twelve taxable years, depending on the taxable year generated. Act 72 of May 29, 2015, limited the amount of NOLs deduction to 80% for regular tax and 70% for alternative minimum tax (“AMT”) for taxable years commencing after December 31, 2014. However, Act 257 of 2018 limits the deduction of NOLs to 90% for regular tax for tax years commencing after December 31, 2018. At December 31, 2020, the Company has $4.3 million, $0.6 million and $2.6 million in NOL carryforwards related to Puerto Rico industrial development income, United States and foreign countries, respectively, available to offset future eligible income. The NOL balance as of December 31, 2020 expires as follows: (In thousands) 2021 $ 106 2022 97 2023 16 2028 674 2029 1,558 2030 4,198 Indefinitely 884 The Company recognizes the benefit of uncertain tax positions ("UTPs") only if it is more likely than not that the tax position will be sustained on examination by taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than fifty percent likelihood of being realized upon ultimate settlement. The following is a tabular reconciliation of the total amounts of UTPs: Years ended December 31, (In thousands) 2020 2019 2018 Balance, beginning of year $ 9,146 $ 9,238 $ 9,148 Gross increases—tax positions in prior period 1,335 — 578 Gross decreases—tax positions in prior period (192) (92) (488) Lapse of statute of limitations (4,381) — — Balance, end of year $ 5,908 $ 9,146 $ 9,238 As of December 31, 2020, 2019 and 2018, approximately $5.9 million, $9.1 million and $9.2 million, respectively, would have affected the Company’s effective income tax rate, if recognized. The Company recognizes interest and penalties related to UTB as part of income tax expense. During the years ended December 31, 2020, 2019 and 2018, the Company recognized an income tax expense of $0.3 million, $0.4 million and $0.4 million, respectively, related to interest and penalties. The amount accrued for interest and penalties at December 31, 2020 and 2019 was $2.6 million and $2.0 million, respectively. The Company estimates that it is reasonably possible that the Puerto Rico liability for uncertain tax position relating to the net operating loss created by transaction cost will decrease by approximately $3.6 million in the next 12 months as a result of the statute of limitations. The Company believes it has sufficient accruals for contingent tax liabilities. In connection with tax return examinations, contingencies can arise that generally result from different interpretations of tax laws and regulations as they pertain to the amount, timing or inclusion of revenues and expenses in taxable income, or the ability to utilize tax credits to reduce income taxes payable. While it is probable, based on the potential outcome of the Company’s Puerto Rico and foreign tax examinations or the statute of limitations for specific jurisdictions, that the liability for UTBs may increase or decrease within the next twelve months, the Company does not expect any such change would have a material effect on our financial condition, results of operations or cash flow. The Company and its subsidiaries are subject to Puerto Rico income tax as well as income tax of multiple foreign jurisdictions. A significant majority of the income tax is from Puerto Rico and Costa Rica. The income tax returns for 2016, 2017, 2018, and 2019 are currently open for examination for both jurisdictions, while 2014 and 2015 are also open for examination for Costa Rica. The income tax expense differs from the amount computed by applying the Puerto Rico statutory income tax rate to the income before income taxes as a result of the following: Years ended December 31, (In thousands) 2020 2019 2018 Computed income tax at statutory rates $ 46,445 $ 43,753 $ 38,674 Differences in tax rates due to multiple jurisdictions 839 1,058 (678) Excess tax benefits on share-based compensation (1,094) (1,779) (77) Effect of income subject to tax-exemption grant (31,347) (31,424) (26,260) Unrecognized tax (benefit) expense 1,322 (32) 443 Other, net 2,837 1,399 494 Income tax expense $ 19,002 $ 12,975 $ 12,596

Net Income Per Common Share

Net Income Per Common Share	12 Months Ended
	Dec. 31, 2020
Earnings Per Share [Abstract]
Net Income Per Common Share	Net Income Per Common Share The reconciliation of the numerator and the denominator of the earnings per common share is as follows: Years ended December 31, ( Dollar amounts in thousands, except share and per share data) 2020 2019 2018 Net income attributable to EVERTEC, Inc.’s common stockholders $ 104,436 $ 103,469 $ 86,270 Less: non-forfeitable dividends on restricted stock — 3 4 Net income available to EVERTEC, Inc.'s common shareholders $ 104,436 $ 103,466 $ 86,266 Weighted average common shares outstanding 71,943,965 72,099,755 72,607,321 Weighted average potential dilutive common shares (1) 1,107,240 1,376,008 1,812,789 Weighted average common shares outstanding—assuming dilution 73,051,205 73,475,763 74,420,110 Net income per common share—basic $ 1.45 $ 1.44 $ 1.19 Net income per common share—diluted $ 1.43 $ 1.41 $ 1.16 (1) Potential common shares consist of common stock issuable under RSUs awards using the treasury stock method. Refer to Note 15 for a detail of dividends declared and paid during 2020 and 2019.

Related Party Transactions

Related Party Transactions	12 Months Ended
	Dec. 31, 2020
Related Party Transactions [Abstract]
Related Party Transactions	Related Party Transactions The following table presents the Company’s transactions with related parties for each of the periods presented below: Years ended December 31, (In thousands) 2020 2019 2018 Total revenues (1)(2) $ 226,074 $ 209,053 $ 188,060 Cost of revenues $ 4,317 $ 5,094 $ 3,422 Rent and other fees $ 8,320 $ 8,519 $ 8,046 Interest earned from an affiliate Interest income $ 391 $ 161 $ 147 (1) Popular, Inc. ("Popular") revenues as a percentage of total revenues were 44%, 43% and 41%, respectively, for each of the periods presented above. (2) Includes revenues generated from investee accounted for under the equity method of $0.6 million, $1.1 million and $1.3 million for the years ended December 31, 2020, 2019 and 2018, respectively. As of December 31, 2020 and 2019, EVERTEC had the following balances arising from transactions with related parties: December 31, (In thousands) 2020 2019 Cash and restricted cash deposits in affiliated bank $ 126,189 $ 64,724 Other due/to from affiliate Accounts receivable $ 28,419 $ 39,095 Prepaid expenses and other assets $ 4,678 $ 4,211 Operating lease right-of use assets $ 17,099 $ 20,617 Other long-term assets $ — $ 57 Accounts payable $ 4,607 $ 7,250 Unearned income $ 35,807 $ 35,489 Operating lease liabilities $ 17,781 $ 20,905 The balance of cash and restricted cash deposits in an affiliated bank was included within the cash and cash equivalents and restricted cash line items in the accompanying consolidated balance sheets. Due from affiliates mainly included the amounts outstanding related to processing and information technology services billed to Popular subsidiaries according to the terms of the Master Services Agreement (“MSA”) under which EVERTEC Group has a contract to provide such services for at least 15 years on an exclusive basis for the duration of the agreement on commercial terms consistent with historical pricing practices among the parties. This amount was included in the accounts receivable, net in the consolidated balance sheets.

Commitments and Contingencies

Commitments and Contingencies	12 Months Ended
	Dec. 31, 2020
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies EVERTEC is a defendant in a number of legal proceedings arising in the ordinary course of business. Based on the opinion of legal counsel, management believes that the final disposition of these matters will not have a material adverse effect on the business, results of operations or financial condition of the Company. The Company has identified certain claims in which a loss may be incurred, but in the aggregate the loss would be minimal. For other claims, where the proceedings are in an initial phase, the Company is unable to estimate the range of possible loss for such legal proceedings. However, the Company at this time believes that any loss related to these latter claims will not be material. Leases The Company has operating leases for certain office facilities, buildings, telecommunications and other equipment; and finance leases for certain equipment. The Company’s lease contracts have remaining terms ranging from 1 year to 9 years, some of which may include options to extend the leases for up to 5 years, and some which may include the option to terminate the lease within 1 year. Total lease cost consisted of the following: Years ended December 31, (in thousands) 2020 2019 Operating lease cost $ 7,025 $ 7,573 Variable lease cost 3,182 2,515 Total lease costs $ 10,207 $ 10,088 Other Balance Sheet information related to operating leases was as follows: December 31, (In thousands) 2020 2019 Right-of-use assets obtained in exchange for operating lease obligations 3,496 $ 940 Weighted average remaining lease term, in years 5 6 Weighted Average Discount Rate 2.8% 4.7% The following table presents the balance of Operating lease obligations for the periods presented below: December 31, (In thousands) 2020 2019 Operating lease liability - current 5,830 5,773 Operating lease liability - long-term 22,402 24,679 Total operating lease liabilities $ 28,232 $ 30,452 Future minimum operating lease payments at December 31, 2020 were as follows: (In thousands) 2021 $ 6,693 2022 6,363 2023 6,118 2024 5,190 2025 4,141 Thereafter 2,711 Total future minimum lease payments 31,216 Less: imputed interest (2,984) Total $ 28,232

Segment Information

Segment Information	12 Months Ended
	Dec. 31, 2020
Segment Reporting [Abstract]
Segment Information	Segment Information The Company operates in four business segments: Payment Services - Puerto Rico & Caribbean, Payment Services - Latin America (collectively "Payment Services segments"), Merchant Acquiring, and Business Solutions. The Payment Services - Puerto Rico & Caribbean segment revenues are comprised of revenues related to providing access to the ATH debit network and other card networks to financial institutions, including related services such as authorization, processing, management and recording of ATM and POS transactions, and ATM management and monitoring. The segment revenues also include revenues from card processing services (such as credit and debit card processing, authorization and settlement and fraud monitoring and control to debit or credit issuers), payment processing services (such as payment and billing products for merchants, businesses and financial institutions) and EBT (which principally consist of services to the government of Puerto Rico for the delivery of benefits to participants). For ATH debit network and processing services, revenues are primarily driven by the number of transactions processed. Revenues are derived primarily from network fees, transaction switching and processing fees, and the leasing of POS devices. For card issuer processing, revenues are primarily dependent upon the number of cardholder accounts on file, transactions and authorizations processed, the number of cards embossed and other processing services. For EBT services, revenues are primarily derived from the number of beneficiaries on file. The Payment Services - Latin America segment revenues consist of revenues related to providing access to the ATH network of ATMs and other card networks to financial institutions, including related services such as authorization, processing, management and recording of ATM and POS transactions, and ATM management and monitoring. The segment revenues also include revenues from card processing services (such as credit and debit card processing, authorization and settlement and fraud monitoring and control to debit or credit issuers), payment processing services (such as payment and billing products for merchants, businesses and financial institutions), as well as licensed software solutions for risk and fraud management and card payment processing. For network and processing services, revenues are primarily driven by the number of transactions processed. Revenues are derived primarily from network fees, transaction switching and processing fees, and the leasing of POS devices. For card issuer processing, revenues are primarily dependent upon the number of cardholder accounts on file, transactions and authorizations processed, the number of cards embossed and other processing services. The Merchant Acquiring segment consists of revenues from services that allow merchants to accept electronic methods of payment. In the Merchant Acquiring segment, revenues include a discount fee and membership fees charged to merchants, debit network fees and rental fees from POS devices and other equipment, net of credit card interchange and assessment fees charged by credit cards associations (such as VISA or MasterCard) or payment networks. The discount fee is generally a percentage of the transaction value. EVERTEC also charges merchants for other services that are unrelated to the number of transactions or the transaction value. The Business Solutions segment consists of revenues from a full suite of business process management solutions in various product areas such as core bank processing, network hosting and management, IT professional services, business process outsourcing, item processing, cash processing, and fulfillment. Core bank processing and network services revenues are derived in part from a recurrent fixed fee and from fees based on the number of accounts on file (i.e. savings or checking accounts, loans, etc.) or computer resources utilized. Revenues from other processing services within the Business Solutions segment are generally volume-based and depend on factors such as the number of accounts processed. In addition, EVERTEC is a reseller of hardware and software products and these resale transactions are generally non-recurring. In addition to the four operating segments described above, Management identified certain functional cost areas that operate independently and do not constitute businesses in themselves. These areas could neither be concluded as operating segments nor could they be combined with any other operating segments. Therefore, these areas are aggregated and presented as “Corporate and Other” category in the financial statements alongside the operating segments. The Corporate and Other category consists of corporate overhead expenses, intersegment eliminations, certain leveraged activities and other non-operating and miscellaneous expenses that are not included in the operating segments. The overhead and leveraged costs relate to activities such as: • marketing, • corporate finance and accounting, • human resources, • legal, • risk management functions, • internal audit, • corporate debt related costs, • non-operating depreciation and amortization expenses generated as a result of merger and acquisition activity, • intersegment revenues and expenses, and • other non-recurring fees and expenses that are not considered when management evaluates financial performance at a segment level. The Chief Operating Decision Maker ("CODM") reviews the operating segments separate financial information to assess performance and to allocate resources. Management evaluates the operating results of each of its operating segments based upon revenues and Adjusted EBITDA. Adjusted EBITDA is defined as EBITDA further adjusted to exclude unusual items and other adjustments. Adjusted EBITDA, as it relates to operating segments, is presented in conformity with ASC 280, Segment Reporting, given that it is reported to the CODM for purposes of allocating resources. Segment asset disclosure is not used by the CODM as a measure of segment performance since the segment evaluation is driven by revenues and adjusted EBITDA. As such, segment assets are not disclosed in the notes to the accompanying consolidated financial statements. The following tables set forth information about the Company’s operations by its four business segments for the periods indicated: December 31, 2020 (In thousands) Payment Payment Merchant Business Corporate and Other (1) Total Revenues $ 124,771 $ 84,641 $ 109,788 $ 234,965 $ (43,577) $ 510,588 Operating costs and expenses 72,968 73,030 58,163 141,446 23,589 369,196 Depreciation and amortization 13,455 11,299 1,905 17,551 27,308 71,518 Non-operating income (expenses) 202 6,934 650 1,938 (3,691) 6,033 EBITDA 65,460 29,844 54,180 113,008 (43,549) 218,943 Compensation and benefits (2) 987 2,934 926 1,794 7,742 14,383 Transaction, refinancing, and other fees (3) 500 — — — 6,641 7,141 Adjusted EBITDA $ 66,947 $ 32,778 $ 55,106 $ 114,802 $ (29,166) $ 240,467 (1) Corporate and Other consists of corporate overhead, certain leveraged activities, other non-operating expenses and intersegment eliminations. Intersegment revenue eliminations predominantly reflect the $34.6 million processing fee from Payments Services - Puerto Rico & Caribbean to Merchant Acquiring and intercompany software developments and transaction processing of $9.0 million from Payment Services- Latin America to Payment Services- Puerto Rico & Caribbean. Corporate and Other was impacted by the intersegment elimination of revenue recognized in the Payment Services - Latin America segment and capitalized in the Payment Services - Puerto Rico & Caribbean segment; excluding this impact, Corporate and Other Adjusted EBITDA would be $20.3 million. (2) Primarily represents share-based compensation. (3) Primarily represents fees and expenses associated with corporate transactions as defined in the 2018 Credit Agreement, an impairment charge and the elimination of non-cash equity earnings from our 19.99% equity investment in Consorcio de Tarjetas Dominicanas S.A. December 31, 2019 (In thousands) Payment Payment Merchant Business Corporate and Other (1) Total Revenues $ 125,544 $ 84,453 $ 106,388 $ 216,662 $ (45,673) $ 487,374 Operating costs and expenses 61,396 65,701 62,098 138,224 15,453 342,872 Depreciation and amortization 11,646 9,930 1,814 16,529 28,163 68,082 Non-operating income (expenses) 1,781 286 48 340 (2,688) (233) EBITDA 77,575 28,968 46,152 95,307 (35,651) 212,351 Compensation and benefits (2) 1,034 1,501 1,004 2,114 8,145 13,798 Transaction, refinancing, exit activity and other fees (3) — 210 — — (163) 47 Adjusted EBITDA $ 78,609 $ 30,679 $ 47,156 $ 97,421 $ (27,669) $ 226,196 (1) Corporate and Other consists of corporate overhead, certain leveraged activities, other non-operating expenses and intersegment eliminations. Intersegment revenue eliminations predominantly reflect the $39.0 million processing fee from Payments Services - Puerto Rico & Caribbean to Merchant Acquiring and intercompany software sale and developments of $6.7 million from Payment Services- Latin America to Payment Services- Puerto Rico & Caribbean. Corporate and Other was impacted by the intersegment elimination of revenue recognized in the Payment Services - Latin America segment and capitalized in the Payment Services - Puerto Rico & Caribbean segment; excluding this impact, Corporate and Other Adjusted EBITDA would be $21.0 million. (2) Primarily represents share-based compensation, other compensation expense and severance payments. (3) Primarily represents fees and expenses associated with corporate transactions as defined in the 2018 Credit Agreement and the elimination of non-cash equity earnings from our 19.99% equity investment in Consorcio de Tarjetas Dominicanas S.A., net of cash dividends received. December 31, 2018 (In thousands) Payment Payment Merchant Business Corporate and Other (1) Total Revenues $ 114,119 $ 80,899 $ 99,655 $ 197,602 $ (38,406) $ 453,869 Operating costs and expenses 52,006 75,240 55,778 126,232 19,485 328,741 Depreciation and amortization 9,734 9,284 1,698 13,878 28,473 63,067 Non-operating income (expenses) 2,420 11,750 3 477 (11,356) 3,294 EBITDA 74,267 26,693 45,578 85,725 (40,774) 191,489 Compensation and benefits (2) 1,087 1,034 938 2,088 8,512 13,659 Transaction, refinancing, and other fees (3) (250) — — — 7,561 7,311 Adjusted EBITDA $ 75,104 $ 27,727 $ 46,516 $ 87,813 $ (24,701) $ 212,459 (1) Corporate and Other consists of corporate overhead, certain leveraged activities, other non-operating expenses and intersegment eliminations. Intersegment revenue eliminations predominantly reflect the $36.1 million processing fee from Payments Services - Puerto Rico & Caribbean to Merchant Acquiring, intercompany software sale and developments of $2.3 million from Payment Services-Latin America to Payment Services-Puerto Rico & Caribbean and cost transfer fees from Corporate and Other to Payment Services Latin America for leveraged services and management fees. (2) Primarily represents share-based compensation and other compensation expense and severance payments. (3) Primarily represents fees and expenses associated with corporate transactions as defined in the 2018 Credit Agreement, relief contributions related to the 2017 hurricanes and the elimination of non-cash equity earnings from our 19.99% equity investment in Consorcio de Tarjetas Dominicanas S.A., net of cash dividends received. The reconciliation of EBITDA to consolidated net income is as follows: Years ended December 31, (In thousands) 2020 2019 2018 Total EBITDA $ 218,943 $ 212,351 $ 191,489 Less: Income tax expense 19,002 12,975 12,596 Interest expense, net 23,572 27,594 29,257 Depreciation and amortization 71,518 68,082 63,067 Net Income $ 104,851 $ 103,700 $ 86,569 The geographic segment information below is classified based on the geographic location of the Company’s subsidiaries: Years ended December 31, (In thousands) 2020 2019 2018 Revenues (1) Puerto Rico $ 418,151 $ 392,628 $ 358,436 Caribbean 14,873 15,950 15,672 Latin America 77,564 78,796 79,761 Total Revenues $ 510,588 $ 487,374 $ 453,869 (1) Revenues are based on subsidiaries’ country of domicile. Major customers For the years ended December 31, 2020, 2019 and 2018, the Company had one major customer which accounted for approximately $225.5 million or 44%, $208.0 million or 43%, and $186.8 million or 41%, respectively, of total revenues. See Note 21. The Company’s next largest customer, the Government of Puerto Rico, consolidating all individual agencies and public corporations, represented 8%, 7%, and 7% of the Company’s total revenues for the years ended December 31, 2020, 2019 and 2018, respectively.

Subsequent Events

Subsequent Events	12 Months Ended
	Dec. 31, 2020
Subsequent Events [Abstract]
Subsequent Events	Subsequent EventsOn February 18, 2021, the Board declared a regular quarterly cash dividend of $0.05 per share on the Company’s outstanding shares of common stock. The dividend will be paid on March 26, 2021 to stockholders of record as of the close of business on March 1, 2021. The Board anticipates declaring this dividend in future quarters on a regular basis; however future declarations of dividends are subject to Board of Directors’ approval and may be adjusted as business needs or market conditions change.

Condensed Financial Statements

Condensed Financial Statements Parent Company Only	12 Months Ended
	Dec. 31, 2020
Condensed Financial Information Disclosure [Abstract]
Condensed Financial Statements Parent Company Only	Condensed Financial Statements Parent Company Only Condensed Balance Sheets December 31, (In thousands) 2020 2019 Assets Current assets: Cash $ 1,680 $ 1,679 Accounts receivable, net (2,777) 1,290 Prepaid expenses and other assets 470 8 Total current assets (627) 2,977 Investment in subsidiaries, at equity 342,385 273,759 Other Intangible Asset — 9 Deferred tax asset, net 2,786 — Total assets $ 344,544 $ 276,745 Liabilities and stockholders’ equity Current liabilities: Accrued liabilities $ 272 $ 260 Income tax payable — 1,757 Total current liabilities 272 2,017 Deferred tax liability, net — 485 Other long-term liabilities 6,530 7,056 Total liabilities 6,802 9,558 Stockholders’ equity: Common stock 721 720 Additional paid-in capital 5,339 — Accumulated earnings 379,937 296,476 Accumulated other comprehensive loss, net of tax (48,255) (30,009) Total stockholders’ equity 337,742 267,187 Total liabilities and stockholders’ equity $ 344,544 $ 276,745 Condensed Statements of Income and Comprehensive Income Years ended December 31, (In thousands) 2020 2019 2018 Non-operating income (expenses) Equity in earnings of subsidiaries $ 103,308 $ 101,078 $ 84,866 Interest income 234 367 380 Other expenses (1,594) (1,595) (1,396) Income before income taxes 101,948 99,850 83,850 Income tax benefit (2,489) (3,619) (2,420) Net income 104,437 103,469 86,270 Other comprehensive income (loss), net of tax Foreign currency translation adjustments (7,970) 4,754 (10,564) Loss on cash flow hedges (10,275) (10,974) (2,377) Total comprehensive income $ 86,192 $ 97,249 $ 73,329 Condensed Statements of Cash Flows Years ended December 31, (In thousands) 2020 2019 2018 Cash flows from operating activities $ 29,817 $ 55,092 $ 19,431 Cash flows from financing activities Dividends paid (14,382) (14,420) (7,273) Repurchase of common stock (7,300) (31,822) (10,000) Withholding taxes paid on share-based compensation (8,134) (8,849) (2,159) Net cash used in financing activities (29,816) (55,091) (19,432) Net increase (decrease) in cash 1 1 (1) Cash at beginning of the period 1,679 1,678 1,679 Cash at end of the period $ 1,680 $ 1,679 $ 1,678

The Company and Summary of Si_2

The Company and Summary of Significant Accounting Policies (Policies)	12 Months Ended
	Dec. 31, 2020
Accounting Policies [Abstract]
The Company	The Company EVERTEC, Inc. and its subsidiaries (collectively the “Company” or “EVERTEC”) is a leading full-service transaction processing business in Latin America and the Caribbean. The Company is based in Puerto Rico and provides a broad range of merchant acquiring, payment processing and business process management services. The Company provides services across 26 countries in the region. EVERTEC owns and operates the ATH network, one of the leading automated teller machine (“ATM”) and personal identification number (“PIN”) debit networks in the Caribbean and Latin America. In addition, EVERTEC provides a comprehensive suite of services for core bank processing and cash processing in Puerto Rico and technology outsourcing in the regions the Company serves. EVERTEC serves a broad and diversified customer base of leading financial institutions, merchants, corporations and government agencies with solutions that are essential to their operations, enabling them to issue, process and accept transactions securely.
Basis of Presentation	Basis of Presentation The consolidated financial statements of EVERTEC have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the accompanying consolidated financial statements, prepared in accordance with GAAP, contain all adjustments, all of which are normal and recurring in nature, necessary for a fair presentation.
Principles of Consolidation	Principles of Consolidation The accompanying consolidated financial statements include the accounts and operations of the Company, which are presented in accordance with GAAP. The Company consolidates all wholly-owned subsidiaries and subsidiaries that are majority owned. Intercompany accounts and transactions are eliminated in the consolidated financial statements.
Use of Estimates	Use of Estimates The preparation of the accompanying consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Given the global economic climate and additional or unforeseen effects from the COVID-19 pandemic, these estimates have become more challenging, and actual results could differ from those estimates.
Revenue Recognition	Revenue Recognition The Company’s revenue recognition policy follows the guidance from Accounting Standards Codification ("ASC') 606, Revenue from Contracts with Customers , which provide guidance on the recognition, presentation, and disclosure of revenue in consolidated financial statements. The Company recognizes revenue when (or as) control of goods or services are transferred to a customer. The transfer of control occurs when the customer can direct the use of and receive substantially all the benefits from the transferred good or service. Therefore, revenue is recognized over time (typically for services) or at a point in time (typically for goods). The assessment of revenue recognition is performed by the Company based on the five-step model established in ASC 606, as follows: Step 1: Identify the contract with customer; Step 2: Identify the performance obligations in the contract; Step 3: Determine the transaction price; Step 4: Allocate the transaction price to the performance obligations in the contract; and Step 5: Recognize revenue when or as the entity satisfies a performance obligation. At contract inception, the Company evaluates whether the contract (i) is legally enforceable; (ii) approved by both parties; (iii) properly defines rights and obligations of the parties, including payment terms; (iv) has commercial substance; and (v) collection of substantially all consideration entitled is probable, before proceeding with the assessment of revenue recognition. If any of these requirements is not met, the contract does not exist for purposes of the model and any consideration received is recorded as a liability. A reassessment may be performed in a later date upon change in facts and circumstances. The Company also evaluates within this step if contracts issued within a period of 6 months with the same customer should be accounted for as a single contract. The Company’s contracts with customers may be modified through amendments, change requests and waivers. Upon receipt, modifications of contracts with customers are evaluated to determine if these must be accounted for: (i) as a separate contract, (ii) a cumulative catch-up, or (iii) as a termination and creation of a new contract. Contract modifications must also comply with the requirements to determine if a contract with a customer exists for accounting purposes. To identify performance obligations within contracts with customers, the Company first identifies all the promises in the contract (i.e., explicit and implicit). This includes the customer’s options to acquire additional goods or services for free or at a discount in exchange for an upfront payment. The Company then assesses if each material good or service (or bundle of goods or services) is distinct in nature (i.e., the customer can benefit from the good or service on its own or together with other readily available resources), and is capable of being distinct in the context of the contract (i.e., the promise to transfer the good or service is separately identifiable from other promises in the contract). A distinct good or service (or bundle of goods or services) constitutes a performance obligation. The Company also applies the series guidance to distinct goods or services (either with a specified quantity of goods or services or a stand-ready service), with an over time revenue recognition, to determine whether they should be accounted for as a single performance obligation. These distinct goods or services are recognized as a single performance obligation when their nature and timely increments are substantially the same and have the same pattern of transfer to the customer (i.e., the distinct goods or services within the series use the same method to measure progress towards complete satisfaction). To determine if a performance obligation should be recognized over time, one or more of the following criteria must be met: (1) the customer simultaneously receives and consumes the benefits as the Company performs (i.e., routine or recurring services); (2) the customer controls the asset as the entity creates or enhances it (i.e., asset on customer’s site); or (3) the Company’s performance does not create an asset for which the Company has an alternative use and there is a right to payment for performance to date (i.e., asset built to order). Performance obligations that do not meet the over time criteria are recognized at a point in time. In addition, in Step 2 of the model, the Company evaluates whether the practical expedient of right-to-invoice applies. If this practical expedient is applicable, steps 3, 4 and 5 are waived. For this practical expedient to apply, the right to consideration must correspond directly with the value received by the customer for the Company’s performance to date, no significant up-front payments or retroactive adjustments must exist, and specified minimums must be deemed non-substantive at the contract level. If the contract with the customer has multiple performance obligations and the practical expedient of right-to-invoice does not apply, the Company proceeds to determine the transaction price and allocate it on a stand-alone selling price basis among the different performance obligations identified in the Step 2. The Company generally applies the expected cost-plus margin approach to determine the stand-alone selling price at the performance obligation level. In addition, for performance obligations that are satisfied over time and the right to invoice practical expedient is not available, the Company determines a method to measure progress (i.e., input or output method) based on current facts and circumstances. When these performance obligations have variable consideration within its transaction price and are part of a series, the Company allocates the variable consideration to each time increment. As part of the revenue recognition analysis, when another party is involved in providing goods or services to a customer, the Company evaluates, for each performance obligation, whether it is providing the goods or services itself (i.e., as principal), or if it is only arranging on behalf of the other party. The Company acts as principal if it controls the specified good or service before that good or service is transferred to a customer. To determine if the Company acts as an agent, the Company considers indicators, such as: (i) the responsibility to fulfill a promise; (ii) the inventory risk; and (iii) the price determination.
Investment in Equity Investee	Investment in Equity Investee The Company accounts for investments using the equity method of accounting if the investment provides the Company the ability to exercise significant influence, but not control, over an investee. Significant influence is generally deemed to exist if the Company has an ownership interest in the voting stock of an investor of between 20 percent and 50 percent, although other factors are considered in determining whether the equity method of accounting is appropriate. Under this method, the investment, originally recorded at cost, is adjusted to recognize the Company’s share of net income or losses as they occur. The Company’s share of investee earnings or losses is recorded, net of taxes, within earnings (losses) of equity method investment caption in the consolidated statements of income and comprehensive income. The Company’s consolidated revenues include fees for services provided to an investee accounted for under the equity method. Additionally, the Company’s interest in the net assets of its equity method investee is reflected in the consolidated balance sheets. On the acquisition of the investment, any difference between the cost of the investment and the amount of the underlying equity in net assets of an investee is required to be accounted as if the investee were a consolidated subsidiary. If the difference is assigned to depreciable or amortizable assets or liabilities, then the difference should be amortized or accreted in connection with the equity earnings based on the Company’s proportionate share of the investee’s net income or loss. If the investor is unable to relate the difference to specific accounts of the investee, the difference should be considered goodwill. The Company considers whether the fair value of its equity method investment has declined below its carrying value whenever adverse events or changes in circumstances indicate that recorded values may not be recoverable. If the Company considered any such decline to be other than temporary (based on various factors, including historical financial results, product development activities and the overall health of the investee’s industry), then the Company would record a write-down to estimated fair value.
Property and Equipment	Property and Equipment Property and equipment are stated at cost, net of accumulated depreciation and amortization. Depreciation of property and equipment is computed using the straight-line method and expensed over their estimated useful lives. Amortization of leasehold improvements is computed over the terms of the respective leases, including renewal options considered by management to be reasonably assured of being exercised, or the estimated useful lives of the improvements, whichever is shorter. Costs of maintenance and repairs which do not improve or extend the life of the respective assets are expensed as incurred.
Leases	Leases The Company’s leases accounting policy follows the guidance from ASC 842, Leases, which provides guidance on the recognition, presentation and disclosure of leases in consolidated financial statements. The Company determines if an arrangement is or contains a lease at inception. Operating leases are included in operating lease right-of-use (“ROU”) assets, operating lease payable, and operating lease liabilities in the consolidated balance sheets. Finance leases are included in property and equipment and accrued liabilities in the consolidated balance sheets. ROU assets and lease liabilities are recognized based on the present value of future minimum lease payments over the lease term at commencement date. As most of the Company’s leases do not provide an implicit rate, Management uses the Company’s collateralized incremental borrowing rate (“IBR”) based on the information available at commencement date in determining the present value of future payments. The lease terms may include options to extend or terminate the lease when it is reasonably certain that the option will be exercised. We monitor events or changes in circumstances that change the timing or amount of future lease payments which results in the remeasurement of a lease liability, with a corresponding adjustment to the ROU asset. The lease payment terms may include fixed payment terms and variable payments. Fixed payment terms and variable payments that depend on an index (i.e., Consumer Price Index or “CPI”) or rate are considered in the determination of the operating lease liabilities. While lease liabilities are not remeasured because of changes to the CPI, changes are treated as variable lease payments and recognized in the period in which the obligation for those payments was incurred. Variable payments that do not depend on an index or rate are not included in the lease liabilities determination. Rather, these payments are recognized as variable lease expense when incurred. Variable lease payments are included within operating costs and expenses in the consolidated statements of income and comprehensive income. For operating leases, lease expense for minimum lease payments is recognized on a straight-line basis over the lease term. For finance leases, lease expense is composed of interest expense and amortization expense. The lease liability of these leases is measured using the interest rate method. The ROU asset from financing leases are amortized on a straight-line basis, and is presented as part of Property and Equipment, net.
Impairment on Long-lived Assets	Impairment of Long-lived Assets Long-lived assets to be held and used, and long-lived assets to be disposed of, are evaluated for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable.
Capitalization of Software	Capitalization of Software The Company develops software that is used in providing processing services to customers. Capitalized software includes purchased software and internally developed software and is recognized as software packages within the other intangible assets line item in the consolidated balance sheets. Capitalization of internally developed software occurs only after the preliminary project stage is complete and management with applicable authority approves funding of the project, and it is probable that the project will be completed, and the software will be used to perform the intended function. Tasks that are generally capitalized are as follows: (a) system design of a chosen path including software configuration and software interfaces; (b) employee costs directly associated with the internal-use computer software project; (c) software development (coding) and software and system testing and verification; (d) system installation; and (e) enhancements that add function and are considered permanent. These tasks are capitalized and amortized using the straight-line method over its estimated useful life, which range from three
Software and Maintenance Contracts	Software and Maintenance Contracts Software and maintenance contracts are recorded at cost. Amortization of software and maintenance contracts is computed using the straight-line method and expensed over their estimated useful lives which range from one Software and maintenance contracts are recognized as prepaid expenses and other assets or within other long-term assets depending on their remaining useful lives.
Goodwill and Other Intangible Assets	Goodwill and Other Intangible Assets Goodwill represents the excess of the purchase price and related costs over the value assigned to net assets acquired. Goodwill is not amortized, but is tested for impairment at least annually, or more often if events or circumstances indicate there may be impairment. The Company first assesses qualitative factors to determine whether it is necessary to perform the quantitative impairment test. If determined to be necessary, the quantitative impairment test shall be used to identify goodwill impairment and measure the amount of a goodwill impairment loss to be recognized (if any). The Company may assess qualitative factors to determine whether it is more likely than not, that is, a likelihood of more than 50 percent that the fair value of the reporting unit is less than its carrying amount, including goodwill. The Company has an unconditional option to bypass the qualitative assessment for any reporting unit in any period and proceed directly to performing the quantitative goodwill impairment test. The Company may resume performing the qualitative assessment in any subsequent period. The quantitative goodwill impairment test, used to identify both the existence of impairment and the amount of impairment loss, compares the fair value of a reporting unit with its carrying amount, including goodwill. If the Company determines to perform a quantitative impairment test, a third-party valuator may be engaged to prepare an independent valuation of each reporting unit. If the fair value of a reporting unit exceeds its carrying amount, goodwill of the reporting unit is considered not impaired. If the carrying amount of a reporting unit exceeds its fair value, an impairment loss shall be recognized in an amount equal to that excess, limited to the total amount of goodwill allocated to that reporting unit. Additionally, the Company shall consider the income tax effect from any tax-deductible goodwill on the carrying amount of the reporting unit, if applicable, when measuring the goodwill impairment loss. For the years ended December 31, 2020, 2019 and 2018, no impairment losses associated with goodwill were recognized. Other identifiable intangible assets with definitive useful lives are amortized using the straight-line method or accelerated methods. These intangibles are evaluated periodically for impairment when events or changes in circumstances indicate that the carrying amounts may not be recoverable. Other identifiable intangible assets with definitive useful lives include customer relationships, trademarks, software packages and a non-compete agreement. Customer relationships were valued using the excess earnings method under the income approach. Trademark assets were valued using the relief-from-royalty method under the income approach. Internally developed software packages, which include capitalized software development costs, are recorded at cost, while software packages acquired as part of a business combination were valued using the relief-from-royalty method under the income approach. The non-compete agreement was valued based on the estimated impact that theoretical competition would have on revenues and expenses.
Derivative Instruments and Hedging Activities	Derivative Instruments and Hedging ActivitiesThe Company uses derivative financial instruments to enhance its ability to manage its exposure to certain financial and market risks. On the date the derivative instrument contract is entered into, the Company may designate the derivative as (1) a hedge of the fair value of a recognized asset or liability or an unrecognized firm commitment (“fair value” hedge), (2) a hedge of a forecasted transaction or of the variability of cash flows to be received or paid related to a recognized asset or liability (“cash flow” hedge), or (3) as a “standalone” derivative instrument, including economic hedges that the Company has not formally documented as a fair value or cash flow hedge. Changes in the fair value of a derivative that qualifies for cash flow hedge accounting are recognized in Other Comprehensive Income (Loss). Amounts accumulated in other comprehensive income (loss) are reclassified to earnings when the related cash outflow affects earnings. Changes in the fair value of a derivative instrument that is highly effective and that is designated and qualifies as a fair value hedge, along with changes in the fair value of the hedged asset or liability that are attributable to the hedged risk (including gains or losses on firm commitments), are recorded in current-period earnings. Similarly, the changes in the fair value of stand-alone derivative instruments or derivatives not qualifying or designated for hedge accounting are reported in current-period earnings. The Company recognizes all derivative financial instruments in the Consolidated Balance Sheets as assets or liabilities at fair value. The Company presents derivative assets and derivative liabilities separately in the Consolidated Balance Sheets. The Company does not enter into derivative financial instruments for speculative purposes.
Income Tax	Income Tax Income taxes are accounted for under the asset and liability method. A temporary difference refers to a difference between the tax basis of an asset or liability, determined based on recognition and measurement requirements for tax positions, and its reported amount in the financial statements that will result in taxable or deductible amounts in future years when the reported amount of the asset or liability is recovered or settled, respectively. Deferred tax assets and liabilities represent the future effects on income taxes that result from temporary differences and carryforwards that exist at the end of a period. Deferred tax assets and liabilities are measured using enacted tax rates and provisions of the enacted tax law and are not discounted to reflect the time-value of money. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in the consolidated statements of income and comprehensive income in the period that includes the enactment date. A deferred tax valuation allowance is established if it is considered more likely than not that all or a portion of the deferred tax asset will not be realized. The Company recognizes the benefit of uncertain tax positions only if it is more likely than not that the tax position will be sustained on examination by taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than fifty percent likelihood of being realized upon ultimate settlement or disposition of the underlying issue with the taxing authority. Accordingly, the amount of benefit recognized in the consolidated financial statements may differ from the amount taken or expected to be taken in the tax return resulting in unrecognized tax benefits (“UTBs”). The Company recognizes the interest and penalties associated with UTBs as part of the provision for income taxes on its consolidated statements of income and comprehensive income. Accrued interest and penalties are included on the related tax liability line in the consolidated balance sheets. All companies within EVERTEC are legal entities that file separate income tax returns.
Cash and Cash Equivalents	Cash and cash equivalents Cash includes cash on hand and in banks and certificates of deposits with original maturities of three months or less.
Restricted Cash	Restricted CashRestricted cash represents cash received on deposits from participating institutions of the ATH network that has been segregated for the development of the ATH brand and cash maintained as collateral for a credit facility with Popular. Also, restricted cash includes certain cash collected from the Ticketpop business and a reserve account for payment and transaction processing services to merchants. The restrictions of these accounts are based on contractual provisions entered into with third parties. This cash is maintained in separate accounts at a financial institution in Puerto Rico.
Allowance for Current Expected Credit Losses	Allowance for Current Expected Credit LossesThe Company monitors trade receivable balances and estimates the allowance for current expected credit losses based on historical loss rates adjusted by macroeconomic factors. Receivables are considered past due if full payment is not received by the contractual date. Past due accounts are generally written off against the allowance for current expected credit losses, only after all collection attempts have been exhausted.
Foreign Currency Translation	Foreign Currency Translation Assets and liabilities denominated in foreign currencies are translated to U.S. dollars using prevailing rates of exchange at the end of the period. Revenues, expenses, gains and losses are translated using weighted average rates for the period. The resulting foreign currency translation adjustment from operations for which the functional currency is other than the U.S. dollar is reported in accumulated other comprehensive loss. Gains and losses on transactions denominated in currencies other than the functional currencies are included in determining net income for the period in which exchange rates change.
Share-based Compensation	Share-based Compensation The Company estimates the fair value of stock-based awards, on a contemporaneous basis, at the date they are granted using the Monte Carlo simulation analysis for market based restricted stock units (“RSUs”) using the following assumptions: (1) stock price; (2) risk-free rate; (3) expected volatility; (4) expected annual dividend yield and (5) expected term. The risk-free rate is based on the U.S. Constant Maturities Treasury Interest Rate as of the grant date or the yield of a 2-year or 3-year Treasury bond, as applicable. The expected volatility is based on a combination of historical volatility and implied volatility from publicly traded companies in the Company’s industry. The expected annual dividend yield is based on management’s expectations of future dividends as of the grant date and, in certain cases, assumes that those dividends will be reinvested over the performance period. Performance and time based RSUs and restricted stock are valued based on the market price of the Company’s stock at the grant date. Upon restricted stock or RSUs release, participants may elect to “net share settle”. Rather than requiring the participant to deliver cash to satisfy the tax withholdings, the Company withholds a sufficient number of shares to cover these amounts and delivers the net shares to the participant.
Net Income Per Common Share	Net Income Per Common Share Basic net income per common share is determined by dividing net income by the weighted-average number of common shares outstanding during the period.
Recent Accounting Pronouncements	Recently adopted accounting pronouncements In June 2016, the Financial Accounting Standards Board ("FASB") issued updated guidance for the measurement of credit losses on financial instruments, which replaces the incurred loss impairment model with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information to inform credit loss estimates. The main objective of this update and subsequent clarifications and corrections, including Accounting Standard Update ("ASU") 2018-19, ASU 2019-04, ASU 2019-05, and ASU 2020-03, is to provide financial statement users with more decision-useful information about the expected credit losses on financial instruments and other commitments to extend credit held by a reporting entity at each reporting date. The guidance affects the Company's trade receivables and contract assets. Additional disclosures about significant estimates and credit quality are also required. The Company adopted this new guidance effective January 1, 2020, using a modified retrospective approach through a cumulative-effect adjustment to accumulated earnings, considered immaterial to the consolidated financial statements. Results for reporting periods beginning after January 1, 2020 are presented under the new guidance provided by ASC 326, while prior period amounts are not adjusted and continue to be reported under legacy GAAP. Refer to Note 5, Accounts Receivable and Allowance for Current Expected Credit Losses , for discussions of the implementation of ASC 326 with respect to the Company’s consolidated financial statements. In August 2018, t he FASB issued updated guidance for customer’s accounting for implementation, set-up and other upfront costs (collectively referred to as implementation costs) incurred in a cloud computing arrangement constituting a service contract. The amendments in this update align the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license). The updated guidance does not impact the accounting for the service element of a hosting arrangement that is a service contract. The Company adopted this guidance prospectively effective January 1, 2020 with respect to all implementation costs incurred in a cloud computing arrangement constituting a service contract. The adoption of this guidance did not have a material impact on the Company's consolidated financial statements. In November 2018, the FASB issued updated guidance to clarify the interaction between the guidance for collaborative arrangements and the updated revenue recognition guidance. The amendments in this update, among other things, provide guidance on how to assess whether certain collaborative arrangement transactions should be accounted for under ASC 606, Revenue from Contracts with Customers . The Company adopted the amendments in this update effective January 1, 2020. All contracts after this date are being evaluated under the updated guidance. Recently issued accounting pronouncements In March 2020, the FASB issued ASC 848, Reference Rate Reform , to provide optional expedients and exceptions for applying GAAP to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met for a limited period of time in order to ease the potential burden in accounting for (or recognizing the effects of) reference rate reform on financial reporting. The amendments in this update are elective and apply only to contracts, hedging relationships, and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform. The expedients and exceptions provided by the amendments do not apply to contract modifications made and hedging relationships entered into or evaluated after December 31, 2022, except for hedging relationships existing as of December 31, 2022, that an entity has elected certain optional expedients for and that are retained through the end of the hedging relationship. The amendments to this update are effective for all entities as of March 12, 2020 through December 31, 2022. The Company is currently evaluating the impact, if any, of the adoption of this guidance on the consolidated financial statements. In October 2020, the FASB issued Codification Improvements for various standards . The amendments in this update represent changes to clarify, correct errors in, simplify, or make minor improvements to the codification. The amendments also improve consistency in the codification by including all disclosure guidance in the appropriate Disclosure Section. For public business entities, the amendments in this update are effective for annual periods beginning after December 15, 2020. Early application of the amendments is permitted for any annual or interim period for which financial statements have not been issued. The amendments should be applied retrospectively. An entity should apply the amendments at the beginning of the period that includes the adoption date. The Company is currently evaluating the impact, if any, of the adoption of this guidance on the consolidated financial statements. Accounting pronouncements issued prior to 2020 and not yet adopted In December 2019, the FASB issued updated guidance for ASC 740, Income Taxes as part of its initiative to reduce complexity in accounting standards. The amendments in this update simplify the accounting for income taxes by removing certain exceptions to the general principles in ASC 740. The amendments also improve consistent application of and simplify GAAP for other areas of ASC 740 by clarifying and amending existing guidance. For public business entities, the amendments in this Update are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2020. Early adoption of the amendments is permitted, including adoption in any interim period for public business entities for periods for which financial statements have not yet been issued. An entity that elects to early adopt the amendments in an interim period should reflect any adjustments as of the beginning of the annual period that includes that interim period. The Company is currently evaluating the impact, if any, of the adoption of this guidance on the consolidated financial statements.
Recurring Fair Value Measurements	Recurring Fair Value Measurements Fair value measurement provisions establish a fair value hierarchy that requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. These provisions describe three levels of input that may be used to measure fair value: Level 1: Inputs are unadjusted, quoted prices for identical assets or liabilities in active markets at the measurement date. Level 2: Inputs, other than quoted prices included in Level 1, which are observable for the asset or liability through corroboration with market data at the measurement date. Level 3: Unobservable inputs that reflect management’s best estimate of what market participants would use in pricing the asset or liability at the measurement date. The Company uses observable inputs when available. Fair value is based upon quoted market prices when available. If market prices are not available, the Company may employ models that mostly use market-based inputs including yield curves, interest rates, volatilities, and credit curves, among others. The Company limits valuation adjustments to those deemed necessary to ensure that the financial instrument’s fair value adequately represents the price that would be received or paid in the marketplace. Valuation adjustments may include consideration of counterparty credit quality and liquidity as well as other criteria. The estimated fair value amounts are subjective in nature and may involve uncertainties and matters of significant judgment for certain financial instruments. Changes in the underlying assumptions used in estimating fair value could affect the results. The fair value measurement levels are not indicative of risk of investment. The fair value of financial instruments is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value estimates are made at a specific point in time based on the type of financial instrument and relevant market information. Many of these estimates involve various assumptions and may vary significantly from amounts that could be realized in actual transactions.

Revenues (Tables)

Revenues (Tables)	12 Months Ended
	Dec. 31, 2020
Revenue from Contract with Customer [Abstract]
Disaggregation of Revenue	In the following table, revenue for each segment, excluding intersegment revenues, is disaggregated by timing of revenue recognition for the periods indicated. Year ended on December 31, 2020 (In thousands) Payment Services - Puerto Rico & Caribbean Payment Services - Latin America Merchant Acquiring, net Business Solutions Total Timing of revenue recognition Products and services transferred at a point in time $ 134 $ 1,448 $ — $ 9,482 $ 11,064 Products and services transferred over time 88,138 76,115 109,788 225,483 499,524 $ 88,272 $ 77,563 $ 109,788 $ 234,965 $ 510,588 Year ended on December 31, 2019 (In thousands) Payment Services - Puerto Rico & Caribbean Payment Services - Latin America Merchant Acquiring, net Business Solutions Total Timing of revenue recognition Products and services transferred at a point in time $ 3,041 $ 3,811 $ — $ 10,421 $ 17,273 Products and services transferred over time 82,487 74,985 106,388 206,241 470,101 $ 85,528 $ 78,796 $ 106,388 $ 216,662 $ 487,374 Year ended on December 31, 2018 (In thousands) Payment Services - Puerto Rico & Caribbean Payment Services - Latin America Merchant Acquiring, net Business Solutions Total Timing of revenue recognition Products and services transferred at a point in time $ 293 $ 2,864 $ — $ 7,329 $ 10,486 Products and services transferred over time 77,744 75,706 99,655 190,278 443,383 $ 78,037 $ 78,570 $ 99,655 $ 197,607 $ 453,869
Summary of Contract Balances	The following table provides information about contract assets from contracts with customers. December 31, (In thousands) 2020 2019 Balance at beginning of period $ 1,191 $ 996 Services transferred to customers 3,934 781 Transfers to accounts receivable (2,329) (586) Balance at end of period $ 2,796 $ 1,191

Accounts Receivable and Allow_2

Accounts Receivable and Allowance for Current Expected Credit Losses (Tables)	12 Months Ended
	Dec. 31, 2020
Receivables [Abstract]
Summary of Accounts Receivable, Net	Accounts receivable, net consisted of the following: December 31, (In thousands) 2020 2019 Trade $ 58,701 $ 58,493 Due from affiliates, net 28,419 39,095 Settlement assets 10,641 12,353 Other 367 232 Less: allowance for current expected credit losses (2,401) (3,361) Accounts receivable, net $ 95,727 $ 106,812
Schedule of Allowance for Credit Losses on Trade Receivables	The activity in the allowance for current expected credit losses on trade receivables during the period from January 1, 2020 to December 31, 2020, was as follows: (In thousands) December 31, 2020 Balance at the beginning of the period $ 3,460 Current period provision for expected credit losses 832 Write-offs (1,894) Recoveries of amounts previously written-off 3 Balance at the end of the period $ 2,401

Prepaid Expenses and Other As_2

Prepaid Expenses and Other Assets (Tables)	12 Months Ended
	Dec. 31, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Summary of Prepaid Expenses and Other Assets	Prepaid expenses and other assets consisted of the following: December 31, (In thousands) 2020 2019 Deferred project costs $ 11,614 $ 10,060 Software maintenance contracts 10,745 11,585 Prepaid income taxes 3,757 2,029 Contract assets 2,661 1,191 Guarantee deposits 2,648 4,899 Taxes other than on income 2,390 2,128 Insurance 2,335 2,007 Prepaid cloud computing arrangement fees 2,145 1,124 Postage 1,906 1,630 Other 2,013 1,432 Prepaid expenses and other assets $ 42,214 $ 38,085

Property and Equipment, Net (Ta

Property and Equipment, Net (Tables)	12 Months Ended
	Dec. 31, 2020
Property, Plant and Equipment [Abstract]
Summary of Property and Equipment, Net	Property and equipment, net consisted of the following: Useful life December 31, (Dollar amounts in thousands) 2020 2019 Buildings 30 $ 1,437 $ 1,542 Data processing equipment 3 - 5 124,897 116,950 Furniture and equipment 3 - 20 6,691 6,936 Leasehold improvements 5 - 10 3,098 2,814 136,123 128,242 Less—accumulated depreciation and amortization (93,826) (85,780) Depreciable assets, net 42,297 42,462 Land 1,241 1,329 Property and equipment, net $ 43,538 $ 43,791

Goodwill (Tables)

Goodwill (Tables)	12 Months Ended
	Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Changes in Carrying Amount of Goodwill Allocated by Reportable Segments	The changes in the carrying amount of goodwill, allocated by reporting unit, were as follows (See Note 23): (In thousands) Payment Payment Merchant Business Total Balance at December 31, 2018 $ 160,972 $ 49,728 $ 138,121 $ 45,823 $ 394,644 Goodwill attributable to acquisition — 3,719 — — 3,719 Foreign currency translation adjustments — 1,124 — — 1,124 Balance at December 31, 2019 160,972 54,571 138,121 45,823 399,487 Foreign currency translation adjustments — (1,817) — — (1,817) Balance at December 31, 2020 $ 160,972 $ 52,754 $ 138,121 $ 45,823 $ 397,670

Other Intangible Assets, Net (T

Other Intangible Assets, Net (Tables)	12 Months Ended
	Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Carrying Amount of Other Intangible Assets	The carrying amount of other intangible assets consisted of the following: Useful life in years December 31, 2020 (In thousands) Gross Accumulated Net carrying Customer relationships 8 - 14 $ 343,981 $ (246,088) $ 97,893 Trademark 2 - 15 42,036 (35,467) 6,569 Software packages 3 - 10 289,205 (191,662) 97,543 Non-compete agreement 15 56,539 (38,635) 17,904 Other intangible assets, net $ 731,761 $ (511,852) $ 219,909 Useful life in years December 31, 2019 (In thousands) Gross Accumulated Net carrying Customer relationships 8 - 14 $ 344,883 $ (220,434) $ 124,449 Trademark 2 - 15 42,025 (32,456) 9,569 Software packages 3 - 10 256,220 (169,974) 86,246 Non-compete agreement 15 56,539 (34,866) 21,673 Other intangible assets, net $ 699,667 $ (457,730) $ 241,937
Estimated Amortization Expenses	The estimated amortization expense of balances outstanding at December 31, 2020 for the next five years are as follows: (In thousands) 2021 $ 50,429 2022 44,484 2023 39,131 2024 30,071 2025 8,901

Debt and Short-Term Borrowings

Debt and Short-Term Borrowings (Tables)	12 Months Ended
	Dec. 31, 2020
Debt Disclosure [Abstract]
Summary of Total Debt	Total debt was as follows: December 31, (In thousands) 2020 2019 2023 Term A Loan bearing interest at a variable interest rate (LIBOR plus applicable margin (1)(2) ) $ 188,788 $ 207,261 2024 Term B Loan bearing interest at a variable interest rate (LIBOR plus applicable margin (1)(3) ) 306,503 317,936 Note Payable due on April 30, 2021 (1) 45 175 Notes Payable due on January 1, 2022 (1) 1,443 2,231 Total debt $ 496,779 $ 527,603 (1) Net of unaccreted discount and unamortized debt issue costs, as applicable. (2) Applicable margin of 1.75% and 2.00% at December 31, 2020 and December 31, 2019, respectively. (3) Subject to a minimum rate (“LIBOR floor”) of 0.0% plus applicable margin of 3.50% at December 31, 2020 and December 31, 2019.
Summary of Contractual Principal Payments	The following table presents contractual principal payments for the next five years: (In thousands) 2021 $ 15,053 2022 20,508 2023 165,753 2024 299,750 2025 —
Schedule of Interest Rate Swap Transaction	As of December 31, 2020, the Company has an interest rate swap agreement, entered into in December 2018, which converts a portion of the interest rate payments on the Company's 2024 Term B Loan from variable to fixed: Swap Agreement Effective date Maturity Date Notional Amount Variable Rate Fixed Rate 2018 Swap April 2020 November 2024 $250 million 1-month LIBOR 2.89%

Financial Instruments and Fai_2

Financial Instruments and Fair Value Measurements (Tables)	12 Months Ended
	Dec. 31, 2020
Fair Value Disclosures [Abstract]
Fair Value Measurements for Assets and Liabilities at Fair Value on Recurring Basis	The following table summarizes fair value measurements by level at December 31, 2020 and 2019, for assets and liabilities measured at fair value on a recurring basis: (In thousands) Level 1 Level 2 Level 3 Total December 31, 2020 Financial liability: Interest rate swap $ — $ 25,578 $ — $ 25,578 December 31, 2019 Financial liability: Interest rate swap $ — $ 14,452 $ — $ 14,452
Carrying Value and Estimated Fair Values for Financial Instruments	The following table presents the carrying value, as applicable, and estimated fair values for financial instruments at December 31, 2020 and 2019: December 31, 2020 2019 (In thousands) Carrying Fair Carrying Fair Financial liabilities: Interest rate swap $ 25,578 $ 25,578 $ 14,452 $ 14,452 2023 Term A Loan 188,788 186,678 207,261 206,388 2024 Term B Loan 306,503 308,339 317,936 324,163

Equity (Tables)

Equity (Tables)	12 Months Ended
	Dec. 31, 2020
Equity [Abstract]
Summary of Dividend Activity	The Company’s dividend activity in 2020 and 2019 was as follows: Declaration Date Record Date Payment Date Dividend per share February 15, 2019 February 26, 2019 March 22, 2019 0.05 April 25, 2019 May 6, 2019 June 7, 2019 0.05 July 25, 2019 August 5, 2019 September 6, 2019 0.05 October 23, 2019 November 4, 2019 December 6, 2019 0.05 February 20, 2020 March 4, 2020 April 3, 2020 0.05 April 21, 2020 May 4, 2020 June 5, 2020 0.05 July 24, 2020 August 3, 2020 September 4, 2020 0.05 October 20, 2020 November 2, 2020 December 4, 2020 0.05
Summary of Changes in Balances Comprising Accumulated Other Comprehensive Loss	The following table provides a summary of the changes in the balances comprising accumulated other comprehensive loss for the years ended December 31, 2020 and 2019: Foreign Currency Cash Flow Hedge Total Balance - December 31, 2018, net of tax $ (21,626) $ (2,163) $ (23,789) Other comprehensive loss before reclassifications 4,754 (10,297) (5,543) Effective portion reclassified to net income — (677) (677) Balance - December 31, 2019, net of tax (16,872) (13,137) (30,009) Other comprehensive loss before reclassifications (7,970) (15,341) (23,311) Effective portion reclassified to net income — 5,066 5,066 Balance - December 31, 2020, net of tax $ (24,842) $ (23,412) $ (48,254)

Share-based Compensation (Table

Share-based Compensation (Tables)	12 Months Ended
	Dec. 31, 2020
Share-based Payment Arrangement [Abstract]
Nonvested Restricted Shares and RSUs Activity	The following table summarizes the nonvested restricted shares and RSUs activity for the years ended December 31, 2020, 2019 and 2018: Nonvested restricted shares and RSUs Shares Weighted-average Nonvested at December 31, 2017 2,340,892 $ 15.08 Granted 636,322 17.07 Vested (468,064) 18.41 Forfeited (472,987) 16.55 Nonvested at December 31, 2018 2,036,163 15.09 Granted 517,153 30.84 Vested (931,389) 29.32 Forfeited (29,172) 16.52 Nonvested at December 31, 2019 1,592,755 20.71 Granted 413,733 31.62 Vested (762,194) 16.65 Forfeited (150,779) 19.22 Nonvested at December 31, 2020 1,093,515 $ 27.88
Share-Based Compensation Recognized	Share-based compensation recognized was as follows: Years ended December 31, (In thousands) 2020 2019 2018 Share-based compensation recognized, net Restricted shares and RSUs $ 14,253 $ 13,570 $ 12,592

Income Tax (Tables)

Income Tax (Tables)	12 Months Ended
	Dec. 31, 2020
Income Tax Disclosure [Abstract]
Components of Income Tax Expense (Benefit)	The components of income tax expense consisted of the following: Years ended December 31, (In thousands) 2020 2019 2018 Current tax provision $ 22,907 $ 19,366 $ 17,207 Deferred tax benefit (3,905) (6,391) (4,611) Income tax expense $ 19,002 $ 12,975 $ 12,596
Segregation of Income Tax Expense (Benefit) Based on Location of Operations	The following table presents the components of income tax expense and its segregation based on location of operations: Years ended December 31, (In thousands) 2020 2019 2018 Income before income tax provision Puerto Rico $ 98,608 $ 89,667 $ 77,176 United States 3,953 4,047 3,199 Foreign countries 21,292 22,961 18,790 Total income before income tax provision $ 123,853 $ 116,675 $ 99,165 Current tax provision Puerto Rico $ 7,260 $ 7,550 $ 6,841 United States 612 339 599 Foreign countries 15,035 11,477 9,767 Total current tax provision $ 22,907 $ 19,366 $ 17,207 Deferred tax benefit Puerto Rico $ (2,087) $ (4,109) $ (2,904) United States 1,041 (216) (584) Foreign countries (2,859) (2,066) (1,123) Total deferred tax benefit $ (3,905) $ (6,391) $ (4,611)
Components of Deferred Tax Assets and Liabilities	The following table presents the components of the Company’s deferred tax assets and liabilities: December 31, (In thousands) 2020 2019 Deferred tax assets (“DTA”) Allowance for doubtful accounts $ 223 $ 271 Unearned income 11,058 6,807 Lease liability 3,410 3,551 Share-based compensation 1,163 1,222 Debt issuance costs 189 249 Accrued liabilities 1,828 1,034 Derivative liability 2,070 1,220 Accrual of contract maintenance cost 110 134 Impairment of asset 310 289 Other 1,649 1,450 Total gross deferred tax assets 22,010 16,227 Deferred tax liabilities (“DTL”) Capitalized salaries 2,095 1,828 Difference between the assigned values and the tax basis of assets and liabilities recognized in business combinations 10,507 12,568 Right of use asset 3,340 3,404 Other 3,086 557 Total gross deferred tax liabilities 19,028 18,357 Deferred tax asset (liability), net $ 2,982 $ (2,130)
Summary of Operating Loss Carryforwards	The NOL balance as of December 31, 2020 expires as follows: (In thousands) 2021 $ 106 2022 97 2023 16 2028 674 2029 1,558 2030 4,198 Indefinitely 884
Reconciliation of Total Amounts of Unrecognized Tax Benefits	The following is a tabular reconciliation of the total amounts of UTPs: Years ended December 31, (In thousands) 2020 2019 2018 Balance, beginning of year $ 9,146 $ 9,238 $ 9,148 Gross increases—tax positions in prior period 1,335 — 578 Gross decreases—tax positions in prior period (192) (92) (488) Lapse of statute of limitations (4,381) — — Balance, end of year $ 5,908 $ 9,146 $ 9,238
Income Tax Expense Differs from Computed Income Tax at Statutory Rates	The income tax expense differs from the amount computed by applying the Puerto Rico statutory income tax rate to the income before income taxes as a result of the following: Years ended December 31, (In thousands) 2020 2019 2018 Computed income tax at statutory rates $ 46,445 $ 43,753 $ 38,674 Differences in tax rates due to multiple jurisdictions 839 1,058 (678) Excess tax benefits on share-based compensation (1,094) (1,779) (77) Effect of income subject to tax-exemption grant (31,347) (31,424) (26,260) Unrecognized tax (benefit) expense 1,322 (32) 443 Other, net 2,837 1,399 494 Income tax expense $ 19,002 $ 12,975 $ 12,596

Net Income Per Common Share (Ta

Net Income Per Common Share (Tables)	12 Months Ended
	Dec. 31, 2020
Earnings Per Share [Abstract]
Reconciliation of Numerator and Denominator of Income Per Common Share	The reconciliation of the numerator and the denominator of the earnings per common share is as follows: Years ended December 31, ( Dollar amounts in thousands, except share and per share data) 2020 2019 2018 Net income attributable to EVERTEC, Inc.’s common stockholders $ 104,436 $ 103,469 $ 86,270 Less: non-forfeitable dividends on restricted stock — 3 4 Net income available to EVERTEC, Inc.'s common shareholders $ 104,436 $ 103,466 $ 86,266 Weighted average common shares outstanding 71,943,965 72,099,755 72,607,321 Weighted average potential dilutive common shares (1) 1,107,240 1,376,008 1,812,789 Weighted average common shares outstanding—assuming dilution 73,051,205 73,475,763 74,420,110 Net income per common share—basic $ 1.45 $ 1.44 $ 1.19 Net income per common share—diluted $ 1.43 $ 1.41 $ 1.16 (1) Potential common shares consist of common stock issuable under RSUs awards using the treasury stock method.

Related Party Transactions (Tab

Related Party Transactions (Tables)	12 Months Ended
	Dec. 31, 2020
Related Party Transactions [Abstract]
Summary of Transactions with Related Parties	The following table presents the Company’s transactions with related parties for each of the periods presented below: Years ended December 31, (In thousands) 2020 2019 2018 Total revenues (1)(2) $ 226,074 $ 209,053 $ 188,060 Cost of revenues $ 4,317 $ 5,094 $ 3,422 Rent and other fees $ 8,320 $ 8,519 $ 8,046 Interest earned from an affiliate Interest income $ 391 $ 161 $ 147 (1) Popular, Inc. ("Popular") revenues as a percentage of total revenues were 44%, 43% and 41%, respectively, for each of the periods presented above. (2) Includes revenues generated from investee accounted for under the equity method of $0.6 million, $1.1 million and $1.3 million for the years ended December 31, 2020, 2019 and 2018, respectively.
Balances of Transactions with Related Parties	As of December 31, 2020 and 2019, EVERTEC had the following balances arising from transactions with related parties: December 31, (In thousands) 2020 2019 Cash and restricted cash deposits in affiliated bank $ 126,189 $ 64,724 Other due/to from affiliate Accounts receivable $ 28,419 $ 39,095 Prepaid expenses and other assets $ 4,678 $ 4,211 Operating lease right-of use assets $ 17,099 $ 20,617 Other long-term assets $ — $ 57 Accounts payable $ 4,607 $ 7,250 Unearned income $ 35,807 $ 35,489 Operating lease liabilities $ 17,781 $ 20,905

Commitments and Contingencies (

Commitments and Contingencies (Tables)	12 Months Ended
	Dec. 31, 2020
Commitments and Contingencies Disclosure [Abstract]
Components of Lease Expense	Total lease cost consisted of the following: Years ended December 31, (in thousands) 2020 2019 Operating lease cost $ 7,025 $ 7,573 Variable lease cost 3,182 2,515 Total lease costs $ 10,207 $ 10,088 Other Balance Sheet information related to operating leases was as follows: December 31, (In thousands) 2020 2019 Right-of-use assets obtained in exchange for operating lease obligations 3,496 $ 940 Weighted average remaining lease term, in years 5 6 Weighted Average Discount Rate 2.8% 4.7%
Maturities of Operating Lease Liabilities	The following table presents the balance of Operating lease obligations for the periods presented below: December 31, (In thousands) 2020 2019 Operating lease liability - current 5,830 5,773 Operating lease liability - long-term 22,402 24,679 Total operating lease liabilities $ 28,232 $ 30,452 Future minimum operating lease payments at December 31, 2020 were as follows: (In thousands) 2021 $ 6,693 2022 6,363 2023 6,118 2024 5,190 2025 4,141 Thereafter 2,711 Total future minimum lease payments 31,216 Less: imputed interest (2,984) Total $ 28,232

Segment Information (Tables)

Segment Information (Tables)	12 Months Ended
	Dec. 31, 2020
Segment Reporting [Abstract]
Summary of Operations by Business Segments	The following tables set forth information about the Company’s operations by its four business segments for the periods indicated: December 31, 2020 (In thousands) Payment Payment Merchant Business Corporate and Other (1) Total Revenues $ 124,771 $ 84,641 $ 109,788 $ 234,965 $ (43,577) $ 510,588 Operating costs and expenses 72,968 73,030 58,163 141,446 23,589 369,196 Depreciation and amortization 13,455 11,299 1,905 17,551 27,308 71,518 Non-operating income (expenses) 202 6,934 650 1,938 (3,691) 6,033 EBITDA 65,460 29,844 54,180 113,008 (43,549) 218,943 Compensation and benefits (2) 987 2,934 926 1,794 7,742 14,383 Transaction, refinancing, and other fees (3) 500 — — — 6,641 7,141 Adjusted EBITDA $ 66,947 $ 32,778 $ 55,106 $ 114,802 $ (29,166) $ 240,467 (1) Corporate and Other consists of corporate overhead, certain leveraged activities, other non-operating expenses and intersegment eliminations. Intersegment revenue eliminations predominantly reflect the $34.6 million processing fee from Payments Services - Puerto Rico & Caribbean to Merchant Acquiring and intercompany software developments and transaction processing of $9.0 million from Payment Services- Latin America to Payment Services- Puerto Rico & Caribbean. Corporate and Other was impacted by the intersegment elimination of revenue recognized in the Payment Services - Latin America segment and capitalized in the Payment Services - Puerto Rico & Caribbean segment; excluding this impact, Corporate and Other Adjusted EBITDA would be $20.3 million. (2) Primarily represents share-based compensation. (3) Primarily represents fees and expenses associated with corporate transactions as defined in the 2018 Credit Agreement, an impairment charge and the elimination of non-cash equity earnings from our 19.99% equity investment in Consorcio de Tarjetas Dominicanas S.A. December 31, 2019 (In thousands) Payment Payment Merchant Business Corporate and Other (1) Total Revenues $ 125,544 $ 84,453 $ 106,388 $ 216,662 $ (45,673) $ 487,374 Operating costs and expenses 61,396 65,701 62,098 138,224 15,453 342,872 Depreciation and amortization 11,646 9,930 1,814 16,529 28,163 68,082 Non-operating income (expenses) 1,781 286 48 340 (2,688) (233) EBITDA 77,575 28,968 46,152 95,307 (35,651) 212,351 Compensation and benefits (2) 1,034 1,501 1,004 2,114 8,145 13,798 Transaction, refinancing, exit activity and other fees (3) — 210 — — (163) 47 Adjusted EBITDA $ 78,609 $ 30,679 $ 47,156 $ 97,421 $ (27,669) $ 226,196 (1) Corporate and Other consists of corporate overhead, certain leveraged activities, other non-operating expenses and intersegment eliminations. Intersegment revenue eliminations predominantly reflect the $39.0 million processing fee from Payments Services - Puerto Rico & Caribbean to Merchant Acquiring and intercompany software sale and developments of $6.7 million from Payment Services- Latin America to Payment Services- Puerto Rico & Caribbean. Corporate and Other was impacted by the intersegment elimination of revenue recognized in the Payment Services - Latin America segment and capitalized in the Payment Services - Puerto Rico & Caribbean segment; excluding this impact, Corporate and Other Adjusted EBITDA would be $21.0 million. (2) Primarily represents share-based compensation, other compensation expense and severance payments. (3) Primarily represents fees and expenses associated with corporate transactions as defined in the 2018 Credit Agreement and the elimination of non-cash equity earnings from our 19.99% equity investment in Consorcio de Tarjetas Dominicanas S.A., net of cash dividends received. December 31, 2018 (In thousands) Payment Payment Merchant Business Corporate and Other (1) Total Revenues $ 114,119 $ 80,899 $ 99,655 $ 197,602 $ (38,406) $ 453,869 Operating costs and expenses 52,006 75,240 55,778 126,232 19,485 328,741 Depreciation and amortization 9,734 9,284 1,698 13,878 28,473 63,067 Non-operating income (expenses) 2,420 11,750 3 477 (11,356) 3,294 EBITDA 74,267 26,693 45,578 85,725 (40,774) 191,489 Compensation and benefits (2) 1,087 1,034 938 2,088 8,512 13,659 Transaction, refinancing, and other fees (3) (250) — — — 7,561 7,311 Adjusted EBITDA $ 75,104 $ 27,727 $ 46,516 $ 87,813 $ (24,701) $ 212,459 (1) Corporate and Other consists of corporate overhead, certain leveraged activities, other non-operating expenses and intersegment eliminations. Intersegment revenue eliminations predominantly reflect the $36.1 million processing fee from Payments Services - Puerto Rico & Caribbean to Merchant Acquiring, intercompany software sale and developments of $2.3 million from Payment Services-Latin America to Payment Services-Puerto Rico & Caribbean and cost transfer fees from Corporate and Other to Payment Services Latin America for leveraged services and management fees. (2) Primarily represents share-based compensation and other compensation expense and severance payments. (3) Primarily represents fees and expenses associated with corporate transactions as defined in the 2018 Credit Agreement, relief contributions related to the 2017 hurricanes and the elimination of non-cash equity earnings from our 19.99% equity investment in Consorcio de Tarjetas Dominicanas S.A., net of cash dividends received.
Reconciliation of Income from Operations to Consolidated Net Income	The reconciliation of EBITDA to consolidated net income is as follows: Years ended December 31, (In thousands) 2020 2019 2018 Total EBITDA $ 218,943 $ 212,351 $ 191,489 Less: Income tax expense 19,002 12,975 12,596 Interest expense, net 23,572 27,594 29,257 Depreciation and amortization 71,518 68,082 63,067 Net Income $ 104,851 $ 103,700 $ 86,569
Segment Information by Geographic Location	The geographic segment information below is classified based on the geographic location of the Company’s subsidiaries: Years ended December 31, (In thousands) 2020 2019 2018 Revenues (1) Puerto Rico $ 418,151 $ 392,628 $ 358,436 Caribbean 14,873 15,950 15,672 Latin America 77,564 78,796 79,761 Total Revenues $ 510,588 $ 487,374 $ 453,869 (1) Revenues are based on subsidiaries’ country of domicile.

The Company and Summary of Si_3

The Company and Summary of Significant Accounting Policies (Details)	12 Months Ended
	Dec. 31, 2020USD ($)country$ / shares	Dec. 31, 2019USD ($)	Dec. 31, 2018USD ($)
Company And Summary Of Significant Accounting Policies [Line Items]
Number of countries where services are provided | country	26
Offering price (in dollars per share) | $ / shares	$ 0.01
Interest cost capitalized	$ 700,000	$ 1,100,000	$ 1,100,000
Impairment losses	$ 0	$ 0	$ 0
Software and Maintenance | Minimum
Company And Summary Of Significant Accounting Policies [Line Items]
Intangible asset useful life	1 year
Software and Maintenance | Maximum
Company And Summary Of Significant Accounting Policies [Line Items]
Intangible asset useful life	5 years
Software Development | Minimum
Company And Summary Of Significant Accounting Policies [Line Items]
Intangible asset useful life	3 years
Software Development | Maximum
Company And Summary Of Significant Accounting Policies [Line Items]
Intangible asset useful life	10 years

Revenues - Additional Informati

Revenues - Additional Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Disaggregation of Revenue [Line Items]
Revenues	$ 510,588	$ 487,374	$ 453,869
Accounts receivable, net	95,727	106,812
Unearned income	24,958	20,668
Unearned income - long term	31,336	28,437
Revenue recognized that was included in unearned income	16,300	15,600
Transaction price allocated to performance obligations that are unsatisfied or partially satisfied	316,300
Payment Processing - LATAM
Disaggregation of Revenue [Line Items]
Revenues	$ 9,900	$ 9,800	$ 9,000

Revenues - Disaggregation of Re

Revenues - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Disaggregation of Revenue [Line Items]
Revenues	$ 510,588	$ 487,374	$ 453,869
Products and services transferred at a point in time
Disaggregation of Revenue [Line Items]
Revenues	11,064	17,273	10,486
Products and services transferred over time
Disaggregation of Revenue [Line Items]
Revenues	499,524	470,101	443,383
Payment Services - Puerto Rico & Caribbean
Disaggregation of Revenue [Line Items]
Revenues	88,272	85,528	78,037
Payment Services - Puerto Rico & Caribbean | Products and services transferred at a point in time
Disaggregation of Revenue [Line Items]
Revenues	134	3,041	293
Payment Services - Puerto Rico & Caribbean | Products and services transferred over time
Disaggregation of Revenue [Line Items]
Revenues	88,138	82,487	77,744
Payment Services - Latin America
Disaggregation of Revenue [Line Items]
Revenues	77,563	78,796	78,570
Payment Services - Latin America | Products and services transferred at a point in time
Disaggregation of Revenue [Line Items]
Revenues	1,448	3,811	2,864
Payment Services - Latin America | Products and services transferred over time
Disaggregation of Revenue [Line Items]
Revenues	76,115	74,985	75,706
Merchant Acquiring, net
Disaggregation of Revenue [Line Items]
Revenues	109,788	106,388	99,655
Merchant Acquiring, net | Products and services transferred at a point in time
Disaggregation of Revenue [Line Items]
Revenues	0	0	0
Merchant Acquiring, net | Products and services transferred over time
Disaggregation of Revenue [Line Items]
Revenues	109,788	106,388	99,655
Business Solutions
Disaggregation of Revenue [Line Items]
Revenues	234,965	216,662	197,607
Business Solutions | Products and services transferred at a point in time
Disaggregation of Revenue [Line Items]
Revenues	9,482	10,421	7,329
Business Solutions | Products and services transferred over time
Disaggregation of Revenue [Line Items]
Revenues	$ 225,483	$ 206,241	$ 190,278

Revenues - Contract Balances (D

Revenues - Contract Balances (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Revenue, Contract Balances [Roll Forward]
Balance at beginning of period	$ 1,191	$ 996
Services transferred to customers	3,934	781
Transfers to accounts receivable	(2,329)	(586)
Balance at end of period	$ 2,796	$ 1,191

Revenues - Performance Obligati

Revenues - Performance Obligation (Details) - Professional Services, All Other Contracts - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-01-01	Dec. 31, 2020
Minimum
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, period of expected timing of satisfaction	2 years
Maximum
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, period of expected timing of satisfaction	5 years

Cash and cash equivalents (Deta

Cash and cash equivalents (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Cash and Cash Equivalents [Line Items]
Cash and cash equivalents	$ 202,649	$ 111,030	$ 69,973
Cash Deposited In an Affiliate Financial Institution
Cash and Cash Equivalents [Line Items]
Cash and cash equivalents	116,000	51,300
Territories Other Than Puerto Rico
Cash and Cash Equivalents [Line Items]
Cash and cash equivalents	$ 80,000	$ 57,800

Accounts Receivable and Allow_3

Accounts Receivable and Allowance for Current Expected Credit Losses - Summary of Accounts Receivable, Net (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Receivables [Abstract]
Trade	$ 58,701	$ 58,493
Due from affiliates, net	28,419	39,095
Settlement assets	10,641	12,353
Other	367	232
Less: allowance for current expected credit losses	(2,401)	(3,361)
Accounts receivable, net	$ 95,727	$ 106,812

Accounts Receivable and Allow_4

Accounts Receivable and Allowance for Current Expected Credit Losses - Allowance for Credit Losses on Trade Receivables (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2020USD ($)
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Balance at the beginning of the period	$ 3,460
Current period provision for expected credit losses	832
Write-offs	(1,894)
Recoveries of amounts previously written-off	3
Balance at the end of the period	$ 2,401

Prepaid Expenses and Other As_3

Prepaid Expenses and Other Assets (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Prepaid Expenses And Other Current Assets [Line Items]
Deferred project costs	$ 11,614	$ 10,060
Software maintenance contracts	10,745	11,585
Contract assets	2,661	1,191
Guarantee deposits	2,648	4,899
Insurance	2,335	2,007
Prepaid cloud computing arrangement fees	2,145	1,124
Postage	1,906	1,630
Other	2,013	1,432
Prepaid expenses and other assets	42,214	38,085
Income taxes
Prepaid Expenses And Other Current Assets [Line Items]
Prepaid income tax	3,757	2,029
Taxes other than income
Prepaid Expenses And Other Current Assets [Line Items]
Prepaid income tax	$ 2,390	$ 2,128

Investment in Equity Investee (

Investment in Equity Investee (Details) - USD ($)	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2011
Schedule of Equity Method Investments [Line Items]
Equity interest in CONTADO acquisition				19.99%
Equity interest in CONTADO, excess cost of investment over underlying equity in net assets				$ 9,000,000
Earnings of equity method investment	$ 1,136,000	$ 936,000	$ 692,000
Dividends received from CONTADO	0	500,000	400,000
Equity Method Investments
Schedule of Equity Method Investments [Line Items]
Equity interest in CONTADO, amortization expense	$ 200,000	$ 300,000	$ 300,000

Property and Equipment, Net (De

Property and Equipment, Net (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 136,123	$ 128,242
Less—accumulated depreciation and amortization	(93,826)	(85,780)
Depreciable assets, net	42,297	42,462
Land	1,241	1,329
Property and equipment, net	$ 43,538	43,791
Buildings
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	30 years
Property and equipment, gross	$ 1,437	1,542
Data processing equipment
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 124,897	116,950
Data processing equipment | Minimum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	3 years
Data processing equipment | Maximum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	5 years
Furniture and equipment
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 6,691	6,936
Furniture and equipment | Minimum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	3 years
Furniture and equipment | Maximum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	20 years
Leasehold improvements
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 3,098	$ 2,814
Leasehold improvements | Minimum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	5 years
Leasehold improvements | Maximum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	10 years

Property and Equipment, Net - A

Property and Equipment, Net - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Property, Plant and Equipment [Abstract]
Depreciation and amortization expense	$ 17.4	$ 16.6	$ 14.5

Goodwill - Changes in Carrying

Goodwill - Changes in Carrying Amount of Goodwill Allocated by Reportable Segments (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Goodwill [Roll Forward]
Goodwill, beginning balance	$ 399,487	$ 394,644
Goodwill attributable to acquisition		3,719
Foreign currency translation adjustments	(1,817)	1,124
Goodwill, ending balance	397,670	399,487
Payment Services - Puerto Rico & Caribbean
Goodwill [Roll Forward]
Goodwill, beginning balance	160,972	160,972
Goodwill attributable to acquisition		0
Foreign currency translation adjustments	0	0
Goodwill, ending balance	160,972	160,972
Payment Services - Latin America
Goodwill [Roll Forward]
Goodwill, beginning balance	54,571	49,728
Goodwill attributable to acquisition		3,719
Foreign currency translation adjustments	(1,817)	1,124
Goodwill, ending balance	52,754	54,571
Merchant Acquiring, net
Goodwill [Roll Forward]
Goodwill, beginning balance	138,121	138,121
Goodwill attributable to acquisition		0
Foreign currency translation adjustments	0	0
Goodwill, ending balance	138,121	138,121
Business Solutions
Goodwill [Roll Forward]
Goodwill, beginning balance	45,823	45,823
Goodwill attributable to acquisition		0
Foreign currency translation adjustments	0	0
Goodwill, ending balance	$ 45,823	$ 45,823

Goodwill - Additional Informati

Goodwill - Additional Information (Details) - USD ($)	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018	Aug. 31, 2020
Goodwill [Line Items]
Impairment losses	$ 0	$ 0	$ 0
Minimum
Goodwill [Line Items]
Reporting units, percentage of fair value in excess of carrying amount				169.00%
Maximum
Goodwill [Line Items]
Reporting units, percentage of fair value in excess of carrying amount				544.00%

Other Intangible Assets, Net -

Other Intangible Assets, Net - Carrying Amount of Other Intangible Assets (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Acquired Finite-Lived Intangible Assets [Line Items]
Gross amount	$ 731,761	$ 699,667
Accumulated amortization	(511,852)	(457,730)
Net carrying amount	219,909	241,937
Customer relationships
Acquired Finite-Lived Intangible Assets [Line Items]
Gross amount	343,981	344,883
Accumulated amortization	(246,088)	(220,434)
Net carrying amount	$ 97,893	$ 124,449
Customer relationships | Minimum
Acquired Finite-Lived Intangible Assets [Line Items]
Useful life in years	8 years	8 years
Customer relationships | Maximum
Acquired Finite-Lived Intangible Assets [Line Items]
Useful life in years	14 years	14 years
Trademark
Acquired Finite-Lived Intangible Assets [Line Items]
Gross amount	$ 42,036	$ 42,025
Accumulated amortization	(35,467)	(32,456)
Net carrying amount	$ 6,569	$ 9,569
Trademark | Minimum
Acquired Finite-Lived Intangible Assets [Line Items]
Useful life in years	2 years	2 years
Trademark | Maximum
Acquired Finite-Lived Intangible Assets [Line Items]
Useful life in years	15 years	15 years
Software packages
Acquired Finite-Lived Intangible Assets [Line Items]
Gross amount	$ 289,205	$ 256,220
Accumulated amortization	(191,662)	(169,974)
Net carrying amount	$ 97,543	$ 86,246
Software packages | Minimum
Acquired Finite-Lived Intangible Assets [Line Items]
Useful life in years	3 years	3 years
Software packages | Maximum
Acquired Finite-Lived Intangible Assets [Line Items]
Useful life in years	10 years	10 years
Non-compete agreement
Acquired Finite-Lived Intangible Assets [Line Items]
Useful life in years	15 years	15 years
Gross amount	$ 56,539	$ 56,539
Accumulated amortization	(38,635)	(34,866)
Net carrying amount	$ 17,904	$ 21,673

Other Intangible Assets, Net _2

Other Intangible Assets, Net - Additional Information (Details) - USD ($) $ in Thousands	Dec. 02, 2019	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Other Intangible Assets [Line Items]
Goodwill		$ 397,670	$ 399,487	$ 394,644
EGM Ingeniería Sin Fronteras, S.A.S.
Other Intangible Assets [Line Items]
Percentage of shares acquired	100.00%
Cash payment for acquisition	$ 6,300
Goodwill	3,700
Other Intangible Assets
Other Intangible Assets [Line Items]
Amortization expense		54,100	51,500	48,600
Customer relationships | EGM Ingeniería Sin Fronteras, S.A.S.
Other Intangible Assets [Line Items]
Intangible assets	1,800
Software packages
Other Intangible Assets [Line Items]
Amortization expense		$ 21,700	$ 18,300	$ 14,700
Software packages | EGM Ingeniería Sin Fronteras, S.A.S.
Other Intangible Assets [Line Items]
Intangible assets	800
Trademark | EGM Ingeniería Sin Fronteras, S.A.S.
Other Intangible Assets [Line Items]
Intangible assets	$ 400

Other Intangible Assets, Net _3

Other Intangible Assets, Net - Estimated Amortization Expenses (Details) $ in Thousands	Dec. 31, 2020USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
2021	$ 50,429
2022	44,484
2023	39,131
2024	30,071
2025	$ 8,901

Other Long-Term Assets (Details

Other Long-Term Assets (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Schedule of Other Long Term Assets [Line Items]
Deferred debt-issuance costs	$ 1,000	$ 1,400
Other long-term assets	6,012	5,323
Software and Maintenance
Schedule of Other Long Term Assets [Line Items]
Other long-term assets	4,800	$ 3,900
Contract Assets
Schedule of Other Long Term Assets [Line Items]
Other long-term assets	$ 100

Debt and Short-Term Borrowing_2

Debt and Short-Term Borrowings - Summary of Total Debt (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Debt Instrument [Line Items]
Total debt	$ 496,779	$ 527,603
Credit Facility | Term A due on November 27, 2023
Debt Instrument [Line Items]
Credit facility	$ 188,788	$ 207,261
Credit Facility | Term A due on November 27, 2023 | Fixed Rate
Debt Instrument [Line Items]
Margin interest rate	1.75%	2.00%
Credit Facility | Term B due on November 27, 2024
Debt Instrument [Line Items]
Credit facility	$ 306,503	$ 317,936
Credit Facility | Term B due on November 27, 2024 | Fixed Rate
Debt Instrument [Line Items]
Margin interest rate	3.50%	3.50%
Minimum variable rate	0.00%	0.00%
Notes Payable | Note Payable due on April 30, 2021
Debt Instrument [Line Items]
Note payable	$ 45	$ 175
Notes Payable | Note Payable due on January 1, 2022
Debt Instrument [Line Items]
Note payable	$ 1,443	$ 2,231

Debt and Short-Term Borrowing_3

Debt and Short-Term Borrowings - Summary of Contractual Principal Payments (Details) $ in Thousands	Dec. 31, 2020USD ($)
Long-term Debt, Fiscal Year Maturity [Abstract]
2021	$ 15,053
2022	20,508
2023	165,753
2024	299,750
2025	$ 0

Debt and Short-Term Borrowing_4

Debt and Short-Term Borrowings - Additional Information (Details)	Mar. 05, 2020USD ($)	Mar. 31, 2023	Mar. 31, 2022	Dec. 31, 2020USD ($)	Sep. 30, 2020	Mar. 31, 2019	Dec. 31, 2020USD ($)	Dec. 31, 2019USD ($)agreement	Dec. 31, 2018USD ($)	May 31, 2019	Nov. 27, 2018USD ($)
Debt Instrument [Line Items]
Repayments of lines of credit	$ 17,000,000
Interest rate swap				$ 25,578,000			$ 25,578,000	$ 14,452,000
Effective portion reclassified to net income								(700,000)	$ (100,000)
Reclassification from accumulated comprehensive loss over the next 12 months				6,900,000			6,900,000
Interest Rate Swap Maturing April 2020 Agreement
Debt Instrument [Line Items]
Notional amount				$ 200,000,000			$ 200,000,000
Fixed rate				1.9225%			1.9225%
Cash Flow Hedge
Debt Instrument [Line Items]
Effective portion reclassified to net income							$ 5,066,000	(677,000)
Level 2 | Fair Value, Measurements, Recurring
Debt Instrument [Line Items]
Interest rate swap				$ 25,578,000			25,578,000	$ 14,452,000
2018 Credit Agreement
Debt Instrument [Line Items]
Prepayment premium										1.00%
Prepayment trigger, maximum value of excess cash flow times interest rate									$ 10,000,000
Notes Payable | Non-Interest Bearing Financing Agreement Two
Debt Instrument [Line Items]
Number of financing arrangements | agreement								2
Non interest bearing financing agreement amount								$ 2,400,000
Note payable				$ 1,500,000			1,500,000
Term A due on November 27, 2023 | Credit Facility
Debt Instrument [Line Items]
Leverage ratio				4	4.25
Unpaid principal balance				$ 190,000,000			$ 190,000,000
Term A due on November 27, 2023 | Credit Facility | Fixed Rate
Debt Instrument [Line Items]
Margin interest rate							1.75%	2.00%
Term A due on November 27, 2023 | Credit Facility | 2018 Credit Agreement
Debt Instrument [Line Items]
Line of credit facility, maximum borrowing capacity											$ 220,000,000
Quarterly amortization, rate						1.25%
Term A due on November 27, 2023 | Credit Facility | 2018 Credit Agreement | Fixed Rate
Debt Instrument [Line Items]
Margin interest rate							2.25%
Term A due on November 27, 2023 | Credit Facility | 2018 Credit Agreement | Federal Funds Effective Rate
Debt Instrument [Line Items]
Margin interest rate							0.50%
Term A due on November 27, 2023 | Credit Facility | 2018 Credit Agreement | Base Rate
Debt Instrument [Line Items]
Margin interest rate							1.00%
Term A due on November 27, 2023 | Credit Facility | 2018 Credit Agreement | ABR
Debt Instrument [Line Items]
Margin interest rate							1.25%
Term A due on November 27, 2023 | Credit Facility | 2018 Credit Agreement | Forecast
Debt Instrument [Line Items]
Quarterly amortization, rate		2.50%	1.875%
Term B due on November 27, 2024 | Credit Facility
Debt Instrument [Line Items]
Unpaid principal balance				309,500,000			$ 309,500,000
Term B due on November 27, 2024 | Credit Facility | Fixed Rate
Debt Instrument [Line Items]
Margin interest rate							3.50%	3.50%
Term B due on November 27, 2024 | Credit Facility | 2018 Credit Agreement
Debt Instrument [Line Items]
Line of credit facility, maximum borrowing capacity											325,000,000
Quarterly amortization, annualized rate						1.00%
Term B due on November 27, 2024 | Credit Facility | 2018 Credit Agreement | Fixed Rate
Debt Instrument [Line Items]
Margin interest rate							3.50%
Term B due on November 27, 2024 | Credit Facility | 2018 Credit Agreement | ABR
Debt Instrument [Line Items]
Margin interest rate							2.50%
Senior Secured Revolving Credit Facility | Credit Facility
Debt Instrument [Line Items]
Line of credit, remaining borrowing capacity				$ 117,000,000			$ 117,000,000
Senior Secured Revolving Credit Facility | Credit Facility | 2018 Credit Agreement
Debt Instrument [Line Items]
Line of credit facility, maximum borrowing capacity											$ 125,000,000

Debt and Short-Term Borrowing_5

Debt and Short-Term Borrowings - Interest Rate Swaps (Details) - 2018 Interest Rate Swap Agreement	12 Months Ended
	Dec. 31, 2020USD ($)
Derivative [Line Items]
Notional Amount	$ 250,000,000
Fixed Rate
Derivative [Line Items]
Fixed Rate	2.89%

Financial Instruments and Fai_3

Financial Instruments and Fair Value Measurements - Fair Value Measurements for Assets and Liabilities at Fair Value on Recurring Basis (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Financial liabilities
Interest rate swap	$ 25,578	$ 14,452
Fair Value, Measurements, Recurring | Level 1
Financial liabilities
Interest rate swap	0	0
Fair Value, Measurements, Recurring | Level 2
Financial liabilities
Interest rate swap	25,578	14,452
Fair Value, Measurements, Recurring | Level 3
Financial liabilities
Interest rate swap	$ 0	$ 0

Financial Instruments and Fai_4

Financial Instruments and Fair Value Measurements - Carrying Value and Estimated Fair Values for Financial Instruments (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Financial liabilities
Interest rate swap	$ 25,578	$ 14,452
Carrying Amount
Financial liabilities
Interest rate swap	25,578	14,452
Carrying Amount | Credit Facility | 2023 Term A Loan
Financial liabilities
Senior secured term loan	188,788	207,261
Carrying Amount | Credit Facility | 2024 Term B Loan
Financial liabilities
Senior secured term loan	306,503	317,936
Fair Value
Financial liabilities
Interest rate swap	25,578	14,452
Fair Value | Credit Facility | 2023 Term A Loan
Financial liabilities
Senior secured term loan	186,678	206,388
Fair Value | Credit Facility | 2024 Term B Loan
Financial liabilities
Senior secured term loan	$ 308,339	$ 324,163

Financial Instruments and Fai_5

Financial Instruments and Fair Value Measurements - Additional Information (Details) - USD ($)	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Fair Value Disclosures [Abstract]
Transfer in or out of Level 3 assets	$ 0	$ 0	$ 0

Other Long-Term Liabilities (De

Other Long-Term Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Other Long Term Liabilities [Line Items]
Unrecognized tax benefits	$ 5,908	$ 9,146	$ 9,238	$ 9,148
Other Noncurrent Liabilities
Other Long Term Liabilities [Line Items]
Derivative liability	25,600	14,500
Unrecognized tax benefits	8,700	7,600
Long-term notes payable	$ 5,300	$ 5,300

Equity - Additional Information

Equity - Additional Information (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Equity [Abstract]
Common stock, authorized (in shares)	206,000,000	206,000,000
Common stock, par value (in dollars per share)	$ 0.01
Common stock, outstanding (in shares)	72,137,678	72,000,261
Preferred stock, authorized (in shares)	2,000,000	2,000,000
Preferred stock, par value (in dollars per share)	$ 0.01	$ 0.01
Preferred stock, issued (in shares)	0	0
Shares repurchased (in shares)	300,000	1,100,000	400,000
Repurchase of common stock	$ 7,300	$ 31,822	$ 10,000

Equity - Summary of Dividend Ac

Equity - Summary of Dividend Activity (Details) - $ / shares	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
First Quarter Dividend
Dividends Payable [Line Items]
Declaration Date	Feb. 20, 2020	Feb. 15, 2019
Record Date	Mar. 4, 2020	Feb. 26, 2019
Payment Date	Apr. 3, 2020	Mar. 22, 2019
Dividend per share (in dollars per share)	$ 0.05	$ 0.05
Second Quarter Dividend
Dividends Payable [Line Items]
Declaration Date	Apr. 21, 2020	Apr. 25, 2019
Record Date	May 4, 2020	May 6, 2019
Payment Date	Jun. 5, 2020	Jun. 7, 2019
Dividend per share (in dollars per share)	$ 0.05	$ 0.05
Third Quarter Dividend
Dividends Payable [Line Items]
Declaration Date	Jul. 24, 2020	Jul. 25, 2019
Record Date	Aug. 3, 2020	Aug. 5, 2019
Payment Date	Sep. 4, 2020	Sep. 6, 2019
Dividend per share (in dollars per share)	$ 0.05	$ 0.05
Fourth Quarter Dividend
Dividends Payable [Line Items]
Declaration Date	Oct. 20, 2020	Oct. 23, 2019
Record Date	Nov. 2, 2020	Nov. 4, 2019
Payment Date	Dec. 4, 2020	Dec. 6, 2019
Dividend per share (in dollars per share)	$ 0.05	$ 0.05

Equity - Summary of Changes in

Equity - Summary of Changes in Balances Comprising Accumulated Other Comprehensive Loss (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
AOCI Including Portion Attributable to Noncontrolling Interest, Net of Tax [Roll Forward]
Beginning balance	$ 271,623	$ 215,606	$ 147,976
Effective portion reclassified to net income		(700)	(100)
Ending balance	342,429	271,623	215,606
Foreign Currency Translation Adjustments
AOCI Including Portion Attributable to Noncontrolling Interest, Net of Tax [Roll Forward]
Beginning balance	(16,872)	(21,626)
Other comprehensive loss before reclassifications	(7,970)	4,754
Effective portion reclassified to net income	0	0
Ending balance	(24,842)	(16,872)	(21,626)
Cash Flow Hedge
AOCI Including Portion Attributable to Noncontrolling Interest, Net of Tax [Roll Forward]
Beginning balance	(13,137)	(2,163)
Other comprehensive loss before reclassifications	(15,341)	(10,297)
Effective portion reclassified to net income	5,066	(677)
Ending balance	(23,412)	(13,137)	(2,163)
Total
AOCI Including Portion Attributable to Noncontrolling Interest, Net of Tax [Roll Forward]
Beginning balance	(30,009)	(23,789)	(10,848)
Other comprehensive loss before reclassifications	(23,311)	(5,543)
Effective portion reclassified to net income	5,066	(677)
Ending balance	$ (48,254)	$ (30,009)	$ (23,789)

Share-based Compensation - Addi

Share-based Compensation - Additional Information (Details) $ in Millions	12 Months Ended
	Dec. 31, 2020USD ($)
Time Based Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	3 years
Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Maximum unrecognized cost for stock options	$ 16.4
Unrecognized compensation cost, weighted average period of recognition	1 year 9 months 18 days
Performance Shares | 2017 LTIP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	3 years
Performance adjustment percent	25.00%
Performance measurement period	1 year
Requisite service period	2 years

Share-based Compensation - Nonv

Share-based Compensation - Nonvested Restricted Shares and RSUs Activity (Details) - Restricted shares and RSUs - $ / shares	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Shares
Beginning balance (in shares)	1,592,755	2,036,163	2,340,892
Granted (in shares)	413,733	517,153	636,322
Vested (in shares)	(762,194)	(931,389)	(468,064)
Forfeited (in shares)	(150,779)	(29,172)	(472,987)
Ending balance (in shares)	1,093,515	1,592,755	2,036,163
Weighted-average grant date fair value
Beginning balance (in dollar per share)	$ 20.71	$ 15.09	$ 15.08
Granted (in dollar per share)	31.62	30.84	17.07
Vested (in dollar per share)	16.65	29.32	18.41
Forfeited (in dollar per share)	19.22	16.52	16.55
Ending balance (in dollar per share)	$ 27.88	$ 20.71	$ 15.09

Share-based Compensation - Shar

Share-based Compensation - Share-based Compensation Recognized (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Restricted shares and RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation recognized, net	$ 14,253	$ 13,570	$ 12,592

Employee Benefit Plan (Details)

Employee Benefit Plan (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Retirement Benefits [Abstract]
Defined contribution saving plan, vesting period	5 years
Defined contribution saving plan cost	$ 0.9	$ 0.8	$ 0.8

Total Other Income (Expenses) (

Total Other Income (Expenses) (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Other Income and Expenses [Abstract]
Other income (expenses), foreign currency transaction gain	$ 4,400	$ (1,700)	$ 2,700
Gain on federal relief funds received			1,800
Loss on extinguishment of debt	$ 0	$ 0	$ 2,645

Income Tax - Components of Inco

Income Tax - Components of Income Tax (Benefit) Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Income Tax Disclosure [Abstract]
Current tax provision	$ 22,907	$ 19,366	$ 17,207
Deferred tax benefit	(3,905)	(6,391)	(4,611)
Income tax expense	$ 19,002	$ 12,975	$ 12,596

Income Tax - Segregation of Inc

Income Tax - Segregation of Income Tax Expense (Benefit) Based on Location of Operations (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Income before income tax provision
Income before income tax provision	$ 123,853	$ 116,675	$ 99,165
Current tax provision
Puerto Rico	7,260	7,550	6,841
United States	612	339	599
Foreign countries	15,035	11,477	9,767
Total current tax provision	22,907	19,366	17,207
Deferred tax benefit
Puerto Rico	(2,087)	(4,109)	(2,904)
United States	1,041	(216)	(584)
Foreign countries	(2,859)	(2,066)	(1,123)
Total deferred tax benefit	(3,905)	(6,391)	(4,611)
Puerto Rico
Income before income tax provision
Income before income tax provision	98,608	89,667	77,176
United States
Income before income tax provision
Income before income tax provision	3,953	4,047	3,199
Foreign countries
Income before income tax provision
Income before income tax provision	$ 21,292	$ 22,961	$ 18,790

Income Tax - Additional Informa

Income Tax - Additional Information (Details) $ in Thousands	Dec. 01, 2013	Oct. 19, 2012USD ($)employee	Oct. 11, 2011	Dec. 31, 2020USD ($)	Dec. 31, 2019USD ($)	Dec. 31, 2018USD ($)	Dec. 31, 2017USD ($)
Income Tax Examination [Line Items]
Unremitted earnings for foreign subsidiaries				$ 80,200	$ 62,200
Preferential tax rate	4.00%		7.00%	4.00%
Commitments to maintain tax exemption grant, minimum number of employees to be maintained, second period | employee		700
Commitments to maintain tax exemption grant, investments		$ 200,000
Commitments to maintain tax exemption grant, investment increment over four year cycle		$ 50,000
Deferred tax assets, net				$ 3,900
Deferred tax asset, valuation allowance				900
Deferred tax asset, net				2,982
Unrecognized tax benefits				5,908	9,146	$ 9,238	$ 9,148
Unrecognized tax benefits (expense)				300	400	$ 400
Interest and penalties accrued				2,600	$ 2,000
Puerto Rico
Income Tax Examination [Line Items]
Commitments to maintain tax exemption grant, percentage of resident employees		80.00%
NOL carryforwards available to offset future taxable income				4,300
Possible decrease in uncertain tax positions				3,600
United States
Income Tax Examination [Line Items]
NOL carryforwards available to offset future taxable income				600
Foreign countries
Income Tax Examination [Line Items]
NOL carryforwards available to offset future taxable income				$ 2,600
Income Tax
Income Tax Examination [Line Items]
Tax exemption period		15 years

Income Tax - Components of Defe

Income Tax - Components of Deferred Tax Assets and Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Deferred tax assets (“DTA”)
Allowance for doubtful accounts	$ 223	$ 271
Unearned income	11,058	6,807
Lease liability	3,410	3,551
Share-based compensation	1,163	1,222
Debt issuance costs	189	249
Accrued liabilities	1,828	1,034
Derivative liability	2,070	1,220
Accrual of contract maintenance cost	110	134
Impairment of asset	310	289
Other	1,649	1,450
Total gross deferred tax assets	22,010	16,227
Deferred tax liabilities (“DTL”)
Capitalized salaries	2,095	1,828
Difference between the assigned values and the tax basis of assets and liabilities recognized in business combinations	10,507	12,568
Right of use asset	3,340	3,404
Other	3,086	557
Total gross deferred tax liabilities	19,028	18,357
Deferred tax asset (liability), net	$ 2,982
Deferred tax asset (liability), net		$ (2,130)

Income Tax - Operating Loss Car

Income Tax - Operating Loss Carryforwards (Details) $ in Thousands	Dec. 31, 2020USD ($)
Income Tax Disclosure [Abstract]
2021	$ 106
2022	97
2023	16
2028	674
2029	1,558
2030	4,198
Indefinitely	$ 884

Income Tax - Reconciliation of

Income Tax - Reconciliation of Total Amounts of Unrecognized Tax Benefits (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Balance, beginning of year	$ 9,146	$ 9,238	$ 9,148
Gross increases—tax positions in prior period	1,335	0	578
Gross decreases—tax positions in prior period	(192)	(92)	(488)
Lapse of statute of limitations	(4,381)	0	0
Balance, end of year	$ 5,908	$ 9,146	$ 9,238

Income Tax - Income Tax Expense

Income Tax - Income Tax Expense Differs from Computed Income Tax at Statutory Rates (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Income Tax Disclosure [Abstract]
Computed income tax at statutory rates	$ 46,445	$ 43,753	$ 38,674
Differences in tax rates due to multiple jurisdictions	839	1,058	(678)
Excess tax benefits on share-based compensation	(1,094)	(1,779)	(77)
Effect of income subject to tax-exemption grant	(31,347)	(31,424)	(26,260)
Unrecognized tax (benefit) expense	1,322	(32)	443
Other, net	2,837	1,399	494
Income tax expense	$ 19,002	$ 12,975	$ 12,596

Net Income Per Common Share (De

Net Income Per Common Share (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Earnings Per Share [Abstract]
Net income attributable to EVERTEC, Inc.’s common stockholders	$ 104,436	$ 103,469	$ 86,270
Less: non-forfeitable dividends on restricted stock	0	3	4
Net income available to EVERTEC, Inc.'s common shareholders	$ 104,436	$ 103,466	$ 86,266
Weighted average common shares outstanding (in shares)	71,943,965	72,099,755	72,607,321
Weighted average potential dilutive common shares (in shares)	1,107,240	1,376,008	1,812,789
Weighted average common shares outstanding-assuming dilution (in shares)	73,051,205	73,475,763	74,420,110
Net income per common share - basic (in dollar per share)	$ 1.45	$ 1.44	$ 1.19
Net income per common share - diluted (in dollar per share)	$ 1.43	$ 1.41	$ 1.16

Related Party Transactions - Tr

Related Party Transactions - Transactions with Related Parties (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Related Party Transaction [Line Items]
Total revenues	$ 226,074	$ 209,053	$ 188,060
Cost of revenues	4,317	5,094	3,422
Rent and other fees	8,320	8,519	8,046
Interest earned from an affiliate
Interest income	391	161	147
Earnings of equity method investment	1,136	936	692
Popular
Interest earned from an affiliate
Earnings of equity method investment	$ 600	$ 1,100	$ 1,300
Popular | Customer Concentration Risk | Total Revenue
Interest earned from an affiliate
Total percentage of revenues from Popular	44.00%	43.00%	41.00%

Related Party Transactions - Su

Related Party Transactions - Summary of Balances of Transactions with Related Parties (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Related Party Transactions [Abstract]
Cash and restricted cash deposits in affiliated bank	$ 126,189	$ 64,724
Other due/to from affiliate
Accounts receivable	28,419	39,095
Prepaid expenses and other assets	4,678	4,211
Operating lease right-of use assets	17,099	20,617
Other long-term assets	0	57
Accounts payable	4,607	7,250
Unearned income	35,807	35,489
Operating lease liabilities	$ 17,781	$ 20,905

Related Party Transactions - Ad

Related Party Transactions - Additional Information (Details)	12 Months Ended
	Dec. 31, 2020
Popular
Related Party Transaction [Line Items]
Service contract period	15 years

Commitments and Contingencies -

Commitments and Contingencies - Additional Information (Details) - Office Facilities, Buildings, Telecommunications, And Other Equipment	12 Months Ended
	Dec. 31, 2020
Lessee, Lease, Description [Line Items]
Lease renewal term	5 years
Termination period	1 year
Minimum
Lessee, Lease, Description [Line Items]
Remaining lease term	1 year
Maximum
Lessee, Lease, Description [Line Items]
Remaining lease term	9 years

Commitments and Contingencies_2

Commitments and Contingencies - Components of Lease Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Lease, Cost [Abstract]
Operating lease cost	$ 7,025	$ 7,573
Variable lease cost	3,182	2,515
Total lease costs	10,207	10,088
Right-of-use assets obtained in exchange for operating lease obligations	$ 3,496	$ 940
Weighted average remaining lease term, in years	5 years	6 years
Weighted Average Discount Rate	2.80%	4.70%

Commitments and Contingencies_3

Commitments and Contingencies - Maturities of Lease Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Leases [Abstract]
Current portion of operating lease liability	$ 5,830	$ 5,773
Operating lease liability - long-term	22,402	24,679
Total operating lease liabilities	28,232	30,452
Lessee, Operating Lease, Liability, Payment, Due [Abstract]
2021	6,693
2022	6,363
2023	6,118
2024	5,190
2025	4,141
Thereafter	2,711
Total future minimum lease payments	31,216
Less: imputed interest	(2,984)
Operating lease liabilities	$ 28,232	$ 30,452

Segment Information - Additiona

Segment Information - Additional Information (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2020USD ($)segment	Dec. 31, 2019USD ($)	Dec. 31, 2018USD ($)
Segment Reporting Information [Line Items]
Number of operating business segments | segment	4
Revenues	$ 510,588	$ 487,374	$ 453,869
Major Customer | Total Revenue
Segment Reporting Information [Line Items]
Revenues	$ 225,500	$ 208,000	$ 186,800
Major Customer | Total Revenue | Customer Concentration Risk
Segment Reporting Information [Line Items]
Percentage of total revenue from major customer	44.00%	43.00%	41.00%
Puerto Rico | Total Revenue | Customer Concentration Risk
Segment Reporting Information [Line Items]
Percentage of total revenue from major customer	8.00%	7.00%	7.00%

Segment Information - Informati

Segment Information - Information about Operations by Business Segments (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2011
Segment Reporting Information [Line Items]
Revenues	$ 510,588	$ 487,374	$ 453,869
Operating costs and expenses	369,196	342,872	328,741
Depreciation and amortization	71,518	68,082	63,067
Non-operating income (expenses)	6,033	(233)	3,294
EBITDA	218,943	212,351	191,489
Compensation and benefits	14,383	13,798	13,659
Transaction, refinancing, exit activity and other fees	7,141	47	7,311
Adjusted EBITDA	$ 240,467	$ 226,196	$ 212,459
Equity interest in CONTADO acquisition				19.99%
Consorcio de Tarjetas Dominicanas S.A.
Segment Reporting Information [Line Items]
Equity interest in CONTADO acquisition	19.99%	19.99%	19.99%
Merchant Acquiring, net
Segment Reporting Information [Line Items]
Revenues	$ 109,788	$ 106,388	$ 99,655
Business Solutions
Segment Reporting Information [Line Items]
Revenues	234,965	216,662	197,607
Operating Segments | Payment Services - Puerto Rico & Caribbean
Segment Reporting Information [Line Items]
Revenues	124,771	125,544	114,119
Operating costs and expenses	72,968	61,396	52,006
Depreciation and amortization	13,455	11,646	9,734
Non-operating income (expenses)	202	1,781	2,420
EBITDA	65,460	77,575	74,267
Compensation and benefits	987	1,034	1,087
Transaction, refinancing, exit activity and other fees	500	0	(250)
Adjusted EBITDA	66,947	78,609	75,104
Operating Segments | Payment Services - Latin America
Segment Reporting Information [Line Items]
Revenues	84,641	84,453	80,899
Operating costs and expenses	73,030	65,701	75,240
Depreciation and amortization	11,299	9,930	9,284
Non-operating income (expenses)	6,934	286	11,750
EBITDA	29,844	28,968	26,693
Compensation and benefits	2,934	1,501	1,034
Transaction, refinancing, exit activity and other fees	0	210	0
Adjusted EBITDA	32,778	30,679	27,727
Operating Segments | Merchant Acquiring, net
Segment Reporting Information [Line Items]
Revenues	109,788	106,388	99,655
Operating costs and expenses	58,163	62,098	55,778
Depreciation and amortization	1,905	1,814	1,698
Non-operating income (expenses)	650	48	3
EBITDA	54,180	46,152	45,578
Compensation and benefits	926	1,004	938
Transaction, refinancing, exit activity and other fees	0	0	0
Adjusted EBITDA	55,106	47,156	46,516
Operating Segments | Business Solutions
Segment Reporting Information [Line Items]
Revenues	234,965	216,662	197,602
Operating costs and expenses	141,446	138,224	126,232
Depreciation and amortization	17,551	16,529	13,878
Non-operating income (expenses)	1,938	340	477
EBITDA	113,008	95,307	85,725
Compensation and benefits	1,794	2,114	2,088
Transaction, refinancing, exit activity and other fees	0	0	0
Adjusted EBITDA	114,802	97,421	87,813
Corporate and Other
Segment Reporting Information [Line Items]
Revenues	(43,577)	(45,673)	(38,406)
Operating costs and expenses	23,589	15,453	19,485
Depreciation and amortization	27,308	28,163	28,473
Non-operating income (expenses)	(3,691)	(2,688)	(11,356)
EBITDA	(43,549)	(35,651)	(40,774)
Compensation and benefits	7,742	8,145	8,512
Transaction, refinancing, exit activity and other fees	6,641	(163)	7,561
Adjusted EBITDA	(29,166)	(27,669)	(24,701)
Corporate and Other | Processing Fee
Segment Reporting Information [Line Items]
Revenues	34,600	39,000	36,100
Corporate and Other | Software Sale and Developments
Segment Reporting Information [Line Items]
Revenues	9,000	6,700	$ 2,300
Corporate and Other | Payment Services - Latin America | Processing Fee
Segment Reporting Information [Line Items]
Revenues	$ 20,300	$ 21,000

Segment Information - Reconcili

Segment Information - Reconciliation of EBITDA to Net Income (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Segment Reporting [Abstract]
EBITDA	$ 218,943	$ 212,351	$ 191,489
Less:
Income tax expense	19,002	12,975	12,596
Interest expense, net	23,572	27,594	29,257
Depreciation and amortization	71,518	68,082	63,067
Net income	$ 104,851	$ 103,700	$ 86,569

Segment Information - Segment I

Segment Information - Segment Information by Geographic Location (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenues	$ 510,588	$ 487,374	$ 453,869
Puerto Rico
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenues	418,151	392,628	358,436
Caribbean
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenues	14,873	15,950	15,672
Latin America
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenues	$ 77,564	$ 78,796	$ 79,761

Subsequent Events (Details)

Subsequent Events (Details) - $ / shares	Feb. 18, 2021	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Subsequent Event [Line Items]
Cash dividends declared per share (in dollar per share)		$ 0.20	$ 0.20	$ 0.10
Subsequent Event
Subsequent Event [Line Items]
Cash dividends declared per share (in dollar per share)	$ 0.05

Condensed Financial Statement_2

Condensed Financial Statements Parent Company Only - Condensed Balance Sheet (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Current Assets:
Cash and cash equivalents	$ 202,649	$ 111,030	$ 69,973
Accounts receivable, net	95,727	106,812
Prepaid expenses and other assets	42,214	38,085
Total current assets	359,046	276,018
Investment in subsidiaries, at equity	12,835	12,288
Other Intangible Asset	219,909	241,937
Deferred tax asset	5,730	2,131
Total assets	1,072,579	1,011,676
Current Liabilities:
Accrued liabilities	58,033	58,160
Income tax payable	6,573	6,298
Total current liabilities	152,992	144,314
Deferred tax liability, net	2,748	4,261
Other long-term liabilities	39,631	27,415
Total liabilities	730,150	740,053
Stockholders’ equity:
Common stock	721	720
Additional paid-in capital	5,340	0
Accumulated earnings	379,934	296,476
Accumulated other comprehensive loss, net of tax	(48,254)	(30,009)
Total EVERTEC, Inc. stockholders’ equity	337,741	267,187
Total liabilities and equity	1,072,579	1,011,676
EVERTEC
Current Assets:
Cash and cash equivalents	1,680	1,679
Accounts receivable, net	(2,777)	1,290
Prepaid expenses and other assets	470	8
Total current assets	(627)	2,977
Investment in subsidiaries, at equity	342,385	273,759
Other Intangible Asset	0	9
Deferred tax asset	2,786	0
Total assets	344,544	276,745
Current Liabilities:
Accrued liabilities	272	260
Income tax payable	0	1,757
Total current liabilities	272	2,017
Deferred tax liability, net	0	485
Other long-term liabilities	6,530	7,056
Total liabilities	6,802	9,558
Stockholders’ equity:
Common stock	721	720
Additional paid-in capital	5,339	0
Accumulated earnings	379,937	296,476
Accumulated other comprehensive loss, net of tax	(48,255)	(30,009)
Total EVERTEC, Inc. stockholders’ equity	337,742	267,187
Total liabilities and equity	$ 344,544	$ 276,745

Condensed Financial Statement_3

Condensed Financial Statements Parent Company Only - Condensed Statements of Income and Comprehensive Income (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Non-operating income (expenses)
Equity in earnings of subsidiaries	$ 1,136	$ 936	$ 692
Interest income	1,502	1,217	787
Other income (expenses)	4,897	(1,169)	2,602
Income before income taxes	123,853	116,675	99,165
Income tax benefit	19,002	12,975	12,596
Net income attributable to EVERTEC, Inc.’s common stockholders	104,436	103,469	86,270
Other comprehensive income (loss), net of tax
Foreign currency translation adjustments	(7,970)	4,754	(10,564)
Loss on cash flow hedges	(10,275)	(10,974)	(2,377)
Total comprehensive income attributable to EVERTEC, Inc.’s common stockholders	86,191	97,249	73,329
EVERTEC
Non-operating income (expenses)
Equity in earnings of subsidiaries	103,308	101,078	84,866
Interest income	234	367	380
Other income (expenses)	(1,594)	(1,595)	(1,396)
Income before income taxes	101,948	99,850	83,850
Income tax benefit	(2,489)	(3,619)	(2,420)
Net income attributable to EVERTEC, Inc.’s common stockholders	104,437	103,469	86,270
Other comprehensive income (loss), net of tax
Foreign currency translation adjustments	(7,970)	4,754	(10,564)
Loss on cash flow hedges	(10,275)	(10,974)	(2,377)
Total comprehensive income attributable to EVERTEC, Inc.’s common stockholders	$ 86,192	$ 97,249	$ 73,329

Condensed Financial Statement_4

Condensed Financial Statements Parent Company Only - Condensed Statements of Cash Flows (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Condensed Financial Statements, Captions [Line Items]
Cash flows from operating activities	$ 199,089	$ 179,949	$ 172,734
Cash flows from financing activities
Dividends paid	(14,382)	(14,420)	(7,273)
Repurchase of common stock	(7,300)	(31,822)	(10,000)
Withholding taxes paid on share-based compensation	(8,134)	(8,849)	(2,159)
Net cash used in financing activities	(62,617)	(70,227)	(105,055)
Net increase in cash, cash equivalents and restricted cash	89,984	44,375	26,379
Cash, cash equivalents and restricted cash at beginning of the period	131,121	86,746	60,367
Cash, cash equivalents and restricted cash at end of the period	221,105	131,121	86,746
EVERTEC
Condensed Financial Statements, Captions [Line Items]
Cash flows from operating activities	29,817	55,092	19,431
Cash flows from financing activities
Dividends paid	(14,382)	(14,420)	(7,273)
Repurchase of common stock	(7,300)	(31,822)	(10,000)
Withholding taxes paid on share-based compensation	(8,134)	(8,849)	(2,159)
Net cash used in financing activities	(29,816)	(55,091)	(19,432)
Net increase in cash, cash equivalents and restricted cash	1	1	(1)
Cash, cash equivalents and restricted cash at beginning of the period	1,679	1,678	1,679
Cash, cash equivalents and restricted cash at end of the period	$ 1,680	$ 1,679	$ 1,678