Sprinklr (CXM) 10-Q 4 Sep 24 2025 Q2 Quarterly report Financial data

Cover

Cover - shares	6 Months Ended
	Jul. 31, 2024	Aug. 30, 2024
Document Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jul. 31, 2024
Document Transition Report	false
Entity File Number	001-40528
Entity Registrant Name	Sprinklr, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	45-4771485
Entity Address, Address Line One	441 9th Avenue,
Entity Address, Address Line Two	12th Floor
Entity Address, City or Town	New York
Entity Address, State or Province	NY
Entity Address, Postal Zip Code	10001
City Area Code	917
Local Phone Number	933-7800
Title of 12(b) Security	Class A common stock, par value $0.00003 per share
Trading Symbol	CXM
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Central Index Key	0001569345
Amendment Flag	false
Document Fiscal Year Focus	2025
Document Fiscal Period Focus	Q2
Current Fiscal Year End Date	--01-31
Common Class A
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		136,970,240
Common Class B
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		116,498,241

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Jul. 31, 2024	Jan. 31, 2024
Current assets:
Cash and cash equivalents	$ 119,119	$ 164,024
Marketable securities	349,332	498,531
Accounts receivable, net of allowance of $12.5 million and $5.3 million, respectively	189,000	267,731
Prepaid expenses and other current assets	84,158	70,690
Total current assets	741,609	1,000,976
Property and equipment, net	33,585	32,176
Goodwill and other intangible assets	49,957	50,145
Operating lease right-of-use assets	48,266	31,058
Other non-current assets	110,381	108,755
Total assets	983,798	1,223,110
Current liabilities:
Accounts payable	25,154	34,691
Accrued expenses and other current liabilities	64,371	93,187
Operating lease liabilities, current	6,286	5,730
Deferred revenue	363,480	374,552
Total current liabilities	459,291	508,160
Deferred revenue, non-current	3,030	506
Deferred tax liability, non-current	1,475	1,474
Operating lease liabilities, non-current	44,919	27,562
Other liabilities, non-current	6,116	5,704
Total liabilities	514,831	543,406
Commitments and contingencies (Note 8)
Stockholders’ equity:
Treasury stock, at cost, 14,130,784 and 14,130,784 shares as of July 31, 2024 and January 31, 2024, respectively	(23,831)	(23,831)
Additional paid-in capital	1,232,417	1,182,150
Accumulated other comprehensive loss	(4,251)	(3,836)
Accumulated deficit	(735,376)	(474,787)
Total stockholders’ equity	468,967	679,704
Total liabilities and stockholders’ equity	983,798	1,223,110
Class A
Stockholders’ equity:
Common stock	4	4
Class B
Stockholders’ equity:
Common stock	$ 4	$ 4

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Millions	Jul. 31, 2024	Jan. 31, 2024
Allowance for doubtful accounts	$ 12.5	$ 5.3
Treasury stock (in shares)	14,130,784	14,130,784
Class A
Common stock, par value (in dollars per share)	$ 0.00003	$ 0.00003
Common stock, shares authorized (in shares)	2,000,000,000	2,000,000,000
Common stock, shares issued (in shares)	136,840,484	151,136,870
Common stock, shares outstanding (in shares)	136,840,484	151,136,870
Class B
Common stock, par value (in dollars per share)	$ 0.00003	$ 0.00003
Common stock, shares authorized (in shares)	310,000,000	310,000,000
Common stock, shares issued (in shares)	116,525,350	122,128,581
Common stock, shares outstanding (in shares)	116,525,350	122,128,581

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Revenue:
Total revenue	$ 197,208	$ 178,465	$ 393,166	$ 351,828
Costs of revenue:
Total costs of revenue	54,316	43,467	105,441	85,404
Gross profit	142,892	134,998	287,725	266,424
Operating expense:
Research and development	23,622	24,323	46,161	45,084
Sales and marketing	80,497	80,118	167,981	169,320
General and administrative	38,860	25,068	67,961	49,724
Total operating expense	142,979	129,509	282,103	264,128
Operating (loss) income	(87)	5,489	5,622	2,296
Other income, net	6,414	7,237	13,914	11,996
Income before provision for income taxes	6,327	12,726	19,536	14,292
Provision for income taxes	4,486	2,241	7,061	999
Net income	$ 1,841	$ 10,485	$ 12,475	$ 13,293
Net (loss) income per share, basic (in dollars per share)	$ 0.01	$ 0.04	$ 0.05	$ 0.05
Weighted average shares used in computing net (loss) income per share, basic (in shares)	260,830	268,900	266,187	267,271
Net (loss) income per share, diluted (in dollars per share)	$ 0.01	$ 0.04	$ 0.04	$ 0.05
Weighted average shares used in computing net (loss) income per share, diluted (in shares)	271,934	283,853	279,695	282,951
Subscription
Revenue:
Total revenue	$ 177,859	$ 163,452	$ 355,222	$ 321,117
Costs of revenue:
Total costs of revenue	34,306	27,783	66,876	55,259
Professional services
Revenue:
Total revenue	19,349	15,013	37,944	30,711
Costs of revenue:
Total costs of revenue	$ 20,010	$ 15,684	$ 38,565	$ 30,145

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Comprehensive Income - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Statement of Comprehensive Income [Abstract]
Net income	$ 1,841	$ 10,485	$ 12,475	$ 13,293
Foreign currency translation adjustments	652	(127)	58	68
Unrealized gains (losses) on investments, net of tax	321	(41)	(473)	54
Total comprehensive income, net of tax	$ 2,814	$ 10,317	$ 12,060	$ 13,415

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Stockholders' Equity - USD ($) $ in Thousands	Total	Common Stock Class A and Class B Common Stock	Additional Paid-in Capital	Treasury Stock	Accumulated Other Comprehensive Loss	Accumulated Deficit
Beginning balance (in shares) at Jan. 31, 2023		263,741,000
Beginning balance (in shares) at Jan. 31, 2023				14,131,000
Beginning balance at Jan. 31, 2023	$ 549,332	$ 9	$ 1,074,149	$ (23,831)	$ (4,384)	$ (496,611)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation - equity classified awards	29,219		29,219
Exercise of stock options and vesting of restricted stock units (in shares)		6,049,000
Exercise of stock options and vesting of restricted stock units	21,350		21,350
Issuance of common shares upon ESPP purchases (in shares)		528,000
Issuance of common shares upon ESPP purchases	3,970		3,970
Other adjustment	0	$ (1)	1
Other comprehensive income (loss)	122				122
Net income	13,293					13,293
Ending balance (in shares) at Jul. 31, 2023		270,318,000
Ending balance (in shares) at Jul. 31, 2023				14,131,000
Ending balance at Jul. 31, 2023	617,286	$ 8	1,128,689	$ (23,831)	(4,262)	(483,318)
Beginning balance (in shares) at Apr. 30, 2023		267,531,000
Beginning balance (in shares) at Apr. 30, 2023				14,131,000
Beginning balance at Apr. 30, 2023	578,852	$ 9	1,100,571	$ (23,831)	(4,094)	(493,803)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation - equity classified awards	15,489		15,489
Exercise of stock options and vesting of restricted stock units (in shares)		2,259,000
Exercise of stock options and vesting of restricted stock units	8,658		8,658
Issuance of common shares upon ESPP purchases (in shares)		528,000
Issuance of common shares upon ESPP purchases	3,970	$ 0	3,970
Other adjustment	0	$ (1)	1
Other comprehensive income (loss)	(168)				(168)
Net income	10,485					10,485
Ending balance (in shares) at Jul. 31, 2023		270,318,000
Ending balance (in shares) at Jul. 31, 2023				14,131,000
Ending balance at Jul. 31, 2023	$ 617,286	$ 8	1,128,689	$ (23,831)	(4,262)	(483,318)
Beginning balance (in shares) at Jan. 31, 2024		273,265,000
Beginning balance (in shares) at Jan. 31, 2024	14,130,784			14,131,000
Beginning balance at Jan. 31, 2024	$ 679,704	$ 8	1,182,150	$ (23,831)	(3,836)	(474,787)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation - equity classified awards	29,629		29,629
Exercise of stock options and vesting of restricted stock units (in shares)		5,106,000
Exercise of stock options and vesting of restricted stock units	17,235		17,235
Issuance of common shares upon ESPP purchases (in shares)		455,000
Issuance of common shares upon ESPP purchases	3,403		3,403
Common stock repurchased, including accrued excise tax (in shares)		(25,460,000)
Common stock repurchased, including accrued excise tax	(273,064)					(273,064)
Other comprehensive income (loss)	(415)				(415)
Net income	$ 12,475					12,475
Ending balance (in shares) at Jul. 31, 2024		253,366,000
Ending balance (in shares) at Jul. 31, 2024	14,130,784			14,131,000
Ending balance at Jul. 31, 2024	$ 468,967	$ 8	1,232,417	$ (23,831)	(4,251)	(735,376)
Beginning balance (in shares) at Apr. 30, 2024		268,114,000
Beginning balance (in shares) at Apr. 30, 2024				14,131,000
Beginning balance at Apr. 30, 2024	610,931	$ 8	1,205,948	$ (23,831)	(5,224)	(565,970)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation - equity classified awards	15,473		15,473
Exercise of stock options and vesting of restricted stock units (in shares)		1,917,000
Exercise of stock options and vesting of restricted stock units	7,593		7,593
Issuance of common shares upon ESPP purchases (in shares)		454,000
Issuance of common shares upon ESPP purchases	3,403		3,403
Common stock repurchased, including accrued excise tax (in shares)		(17,119,000)
Common stock repurchased, including accrued excise tax	(171,247)					(171,247)
Other comprehensive income (loss)	973				973
Net income	$ 1,841					1,841
Ending balance (in shares) at Jul. 31, 2024		253,366,000
Ending balance (in shares) at Jul. 31, 2024	14,130,784			14,131,000
Ending balance at Jul. 31, 2024	$ 468,967	$ 8	$ 1,232,417	$ (23,831)	$ (4,251)	$ (735,376)

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023
Cash flow from operating activities:
Net income	$ 12,475	$ 13,293
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization expense	9,118	7,329
Provision for credit losses	11,103	1,149
Stock-based compensation, net of amounts capitalized	28,947	28,175
Non-cash lease expense	4,164	2,998
Deferred income taxes	(40)	(3,402)
Net amortization/accretion on marketable securities	(7,436)	(7,998)
Other non-cash items, net	216	39
Changes in operating assets and liabilities:
Accounts receivable	67,292	26,474
Prepaid expenses and other current assets	(15,289)	7,917
Other non-current assets	(1,473)	(4,874)
Accounts payable	(9,268)	(7,897)
Operating lease liabilities	(2,665)	(2,896)
Accrued expenses and other current liabilities	(26,683)	(25,632)
Deferred revenue	(7,858)	(2,156)
Other liabilities	431	616
Net cash provided by operating activities	63,034	33,135
Cash flow from investing activities:
Purchases of marketable securities	(136,136)	(288,727)
Proceeds from sales and maturities of marketable securities	292,298	206,291
Purchases of property and equipment	(4,028)	(4,413)
Capitalized internal-use software	(6,291)	(5,744)
Net cash provided by (used in) investing activities	145,843	(92,593)
Cash flow from financing activities:
Proceeds from issuance of common stock upon exercise of stock options	17,235	21,350
Proceeds from issuance of common stock upon ESPP purchases	3,403	3,970
Payments for repurchase of Class A common shares	(273,873)	0
Net cash (used in) provided by financing activities	(253,235)	25,320
Effect of exchange rate fluctuations on cash, cash equivalents and restricted cash	(1,247)	(89)
Net change in cash, cash equivalents and restricted cash	(45,605)	(34,227)
Cash, cash equivalents and restricted cash at beginning of period	172,429	188,387
Cash, cash equivalents and restricted cash at end of period	126,824	154,160
Supplemental disclosure of cash flow information:
Cash paid for income taxes, net of refunds	3,646	2,999
Supplemental disclosure for non-cash investing and financing:
Right-of-use assets obtained in exchange for operating lease liabilities	21,439	17,345
Accrued purchases of property and equipment	1,146	1,008
Stock-based compensation expense capitalized in internal-use software	1,182	1,544
Accrued asset retirement obligations	0	119
Accrued excise tax on share repurchases	$ 2,086	$ 0

Organization and Description of

Organization and Description of Business	6 Months Ended
	Jul. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization and Description of Business	Organization and Description of Business Description of Business Founded in 2009, Sprinklr, Inc. (“Sprinklr” or the “Company”) provides enterprise cloud software products that enable organizations to do marketing, advertising, research, care, sales and engagement across modern channels including social, messaging, chat and text through its Unified Customer Experience Management (“ Unified CXM”) software platform. The Company was incorporated in Delaware in 2011 and is headquartered in New York, New York, USA with 20 operating subsidiaries globally.

Basis of Presentation and Summa

Basis of Presentation and Summary of Significant Accounting Policies	6 Months Ended
	Jul. 31, 2024
Accounting Policies [Abstract]
Basis of Presentation and Summary of Significant Accounting Policies	Basis of Presentation and Summary of Significant Accounting Policies Basis of Presentation and Principles of Consolidation The accompanying financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America, (“U.S. GAAP”), and applicable rules and regulations of the Securities and Exchange Commission (the “SEC”), regarding interim financial reporting. As permitted under those rules, certain footnotes or other financial information that are normally required by U.S. GAAP have been condensed or omitted, and accordingly the balance sheet as of January 31, 2024, and related disclosures, have been derived from the audited consolidated financial statements at that date but do not include all of the information required by U.S. GAAP for complete consolidated financial statements. These unaudited condensed consolidated financial statements have been prepared on the same basis as the Company’s annual consolidated financial statements and, in the opinion of management, reflect all adjustments (consisting only of normal recurring adjustments) that are necessary for the fair presentation of the Company’s condensed consolidated financial information. The results of operations for the three and six months ended July 31, 2024 are not necessarily indicative of the results to be expected for the year ending January 31, 2025 or for any other interim period or for any other future year. The accompanying interim unaudited condensed consolidated financial statements and related financial information should be read in conjunction with the audited consolidated financial statements and the related notes thereto for the year ended January 31, 2024 in the Company’s Annual Report on Form 10-K (the “2024 10-K”) filed with the SEC on March 29, 2024. There have been no material changes in the significant accounting policies as described in the Company’s consolidated financial statements for the fiscal year ended January 31, 2024 included in the 2024 10-K. Use of Estimates The preparation of the condensed consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting periods. Significant estimates and assumptions made in the accompanying condensed consolidated financial statements include, but are not limited to, revenue recognition, fair value assumptions for stock-based compensation, software costs eligible for capitalization and the allowance on the Company’s accounts receivable. The Company evaluates its estimates and assumptions on an ongoing basis using historical experience and on assumptions that it believes are reasonable and adjusts those estimates and assumptions when facts and circumstances dictate. Actual results could differ materially from those estimates and assumptions. Segments The Company operates in one operating segment because the Company’s offerings operate on its single Customer Experience Management Platform, the Company’s products are deployed in a similar way, and the Company’s chief operating decision maker (“CODM”), the co-chief executive officers, evaluates the Company’s financial information and assesses the performance of the Company on a consolidated basis. The CODM does not receive discrete financial information about asset allocation, expense allocation, or profitability by product or geography. Because the Company operates in one operating segment, all required financial segment information can be found in the condensed consolidated financial statements. Cash, Cash Equivalents and Restricted Cash The following table reconciles cash, cash equivalents and restricted cash from the condensed consolidated balance sheets to amounts reported in the condensed consolidated statements of cash flows: (in thousands) July 31, 2024 January 31, 2024 Cash and cash equivalents $ 119,119 $ 164,024 Restricted cash included in prepaid expenses and other current assets (1) 362 1,494 Restricted cash included in other non-current assets (2) 7,343 6,911 Total cash, cash equivalents and restricted cash $ 126,824 $ 172,429 (1) At January 31, 2024 , c onsisted primarily of cash that is restricted and is associated with certain credit card programs, which have been closed in the second quarter of fiscal year 2025. (2) Consists primarily of collateral for letters of credit issued in lieu of deposits on certain leases and customer contracts. Accounts Receivable and Allowance Changes in the allowance account for the periods presented were as follows: Six Months Ended July 31, (in thousands) 2024 2023 Allowance, beginning of period $ 5,267 $ 3,156 Write-offs of uncollectible accounts, net (3,518) (423) Provision for expected credit losses 10,743 907 Allowance, end of period $ 12,492 $ 3,640 Concentration of Risk and Significant Customers The Company’s financial instruments that are potentially subject to credit risk consist primarily of cash and cash equivalents and accounts receivable. Although the Company deposits its cash with multiple financial institutions, its deposits generally exceed federally insured limits. To manage credit risk related to accounts receivable, the Company maintains an allowance for credit losses. The allowance is determined by applying a loss-rate method based on an aging schedule using the Company’s historical loss rate. The Company also considers reasonable and supportable current and forecasted information in determining its estimated loss rates, such as external forecasts, macroeconomic trends, or other factors, including customers’ credit risk and historical loss experience. The Company’s accounts receivable at July 31, 2024 are derived from invoiced customers located primarily in North America and Asia (which includes the Middle East). No single customer accounted for more than 10% of total revenue during the three and six months ended July 31, 2024 and 2023. In addition, the Company relies upon third-party hosted infrastructure partners globally to serve customers and operate certain aspects of its services, such as environments for development testing, training, sales demonstrations, and production usage. Given this, any disruption of or interference at the Company’s hosted infrastructure partners would impact the Company’s operations and could adversely impact its business. Recently Issued Accounting Pronouncements Pending Adoption In November 2023, the FASB issued Accounting Standards Update 2023-07, Segment Reporting - Improvements to Reportable Segment Disclosures (“ASU 2023-07”), requiring an enhanced disclosure of significant segment expenses on an annual and interim basis. ASU 2023-07 is effective for the Company’s annual periods beginning fiscal year 2025 and interim periods beginning in the first quarter of fiscal year 2026 on a retrospective basis. Early adoption is permitted. The Company is currently evaluating the impact ASU 2023-07 will have on its disclosures within its consolidated financial statements. In December 2023, the FASB issued ASU 2023-09, Income Taxes - Improvements to Income Tax Disclosures (“ASU 2023-09”), requiring enhancements and further transparency to certain income tax disclosures, most notably the tax rate reconciliation and income taxes paid. ASU 2023-09 is effective for the Company’s annual periods beginning fiscal year 2026, on a prospective basis and retrospective application is permitted. The Company is currently evaluating the impact ASU 2023-09 will have on its disclosures within its consolidated financial statements.

Revenue Recognition

Revenue Recognition	6 Months Ended
	Jul. 31, 2024
Revenue from Contract with Customer [Abstract]
Revenue Recognition	Revenue Recognition The Company derives its revenues primarily from (i) subscription revenue, which consists of subscription fees from customers accessing the Company’s cloud-based software platform and applications, as well as related customer support services; and (ii) professional services revenue, which consists of fees associated with providing services that educate and assist the Company’s customers with the configuration and optimization of the Company’s software platform and applications. Professional services revenue also includes managed services fees where the Company’s consultants work as part of its customers’ teams to help leverage the subscription service to execute on their customer experience management goals. Costs to Obtain Customer Contracts Costs to obtain customer contracts, including commissions earned, that are considered incremental and recoverable are capitalized and amortized on a straight-line basis over the anticipated period of benefit. The Company determines the period of benefit by taking into consideration the length of its customer contracts, customer relationship period, technology lifecycle, and other factors. The Company currently estimates the period of benefit for which costs are amortized over to be five years. Sales commissions paid for renewals are not commensurate with commissions paid on the initial contract given the substantive difference in commission rates in proportion to their respective contract values. Amortization expense is recorded in sales and marketing expense within the Company’s condensed consolidated statement of operations. Capitalized costs to obtain customer contracts as of July 31, 2024 were $132.9 million, of which $37.9 million is included in prepaid expenses and other current assets and $95.0 million within other non-current assets. Capitalized costs to obtain customer contracts as of January 31, 2024 were $135.8 million, of which $42.5 million is included in prepaid expenses and other current assets and $93.4 million within other non-current assets. During the three months ended July 31, 2024 and 2023, the Company amortized $11.8 million and $12.2 million, respectively, of costs to obtain customer contracts, included in sales and marketing expense. During the six months ended July 31, 2024 and 2023, the Company amortized $23.8 million and $24.2 million, respectively, of costs to obtain customer contracts, included in sales and marketing expense. Deferred Revenue Deferred revenue consists primarily of customer billings made in advance of performance obligations being satisfied and revenue being recognized. The Company recognized revenue of $163.4 million and $148.3 million for the three months ended July 31, 2024, and 2023, respectively, and $282.6 million and $235.9 million for the six months ended July 31, 2024, and 2023, respectively, that was included in the deferred revenue balances at the beginning of the respective periods. The Company receives payments from customers based on billing schedules as established in its contracts. Contract assets represent amounts for which the Company has recognized revenue in excess of billings pursuant to the revenue recognition guidance. At July 31, 2024 and January 31, 2024, contract assets were $3.7 million and $4.3 million, respectively, and were included in prepaid expenses and other current assets. Remaining Performance Obligation Remaining Performance Obligation (“RPO”) represents contracted revenues that had not yet been recognized and includes deferred revenues and amounts that will be invoiced and recognized in future periods. As of July 31, 2024, the Company’s RPO was $887.1 million, approximately $557.8 million of which the Company expects to recognize as revenue over the next 12 months and the remaining balance will be recognized thereafter. Disaggregation of Revenues The Company disaggregates its revenue from contracts with customers by geographic region, as it believes that it best depicts how the nature, amount, timing, and uncertainty of its revenues and cash flows are affected by economic factors. The following table summarizes the revenue by region based on the shipping address of customers who have contracted to use the cloud - based software platform: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Americas $ 115,377 $ 105,275 $ 230,645 $ 210,917 EMEA 67,194 55,807 133,105 110,027 Other 14,637 17,383 29,416 30,884 Total revenue $ 197,208 $ 178,465 $ 393,166 $ 351,828 The United States was the only country that represented more than 10% of the Company’s revenues, comprising $107.8 million and $101.3 million during the three months ended July 31, 2024 and 2023, respectively, and $214.8 million and $199.4 million during the six months ended July 31, 2024 and 2023, respectively.

Marketable Securities

Marketable Securities	6 Months Ended
	Jul. 31, 2024
Investments, Debt and Equity Securities [Abstract]
Marketable Securities	Marketable Securities The following is a summary of available-for-sale marketable securities, excluding those securities classified within cash and cash equivalents on the condensed consolidated balance sheets: July 31, 2024 (in thousands) Amortized Cost Unrealized Gains Unrealized Losses Fair value Corporate bonds $ 62,553 $ 19 $ (21) $ 62,551 Municipal bonds 997 — — 997 U.S. government and agency securities 131,244 — (98) 131,146 Certificates of deposit 45,682 22 (3) 45,701 Commercial paper 108,977 5 (45) 108,937 Marketable securities $ 349,453 $ 46 $ (167) $ 349,332 January 31, 2024 (in thousands) Amortized Cost Unrealized Gains Unrealized Losses Fair value Corporate bonds $ 98,642 $ 71 $ (10) $ 98,703 Municipal bonds 982 3 — 985 U.S. government and agency securities 185,464 140 (33) 185,571 Certificates of deposit 46,496 48 (1) 46,543 Commercial paper 166,595 155 (21) 166,729 Marketable securities $ 498,179 $ 417 $ (65) $ 498,531 As of July 31, 2024 and January 31, 2024, the maturities of available-for-sale marketable securities did not exceed 12 months. Interest income from cash and cash equivalents and marketable securities was $7.0 million and $15.3 million for the three and six months ended July 31, 2024, respectively, and $7.9 million and $13.9 million for the three and six months ended July 31, 2023, respectively. There were 74 and 64 debt securities in an unrealized loss position as of July 31, 2024 and January 31, 2024, respectively. The estimated fair value of these debt securities, for which an allowance for credit losses has not been recorded, was $255.4 million and $178.7 million as of July 31, 2024 and January 31, 2024, respectively. There were no expected credit losses recorded against the Company’s investment securities as of July 31, 2024 and January 31, 2024. Unrealized losses on the Company’s debt securities are not considered to be credit-related based upon an analysis that considered the extent to which the fair value is less than the amortized basis of a security, adverse conditions specifically related to the security, changes to credit rating of the instrument subsequent to Company purchase, and the strength of the underlying collateral, if any. Refer to Note 5, Fair Value Measurements, for information about the fair value of the Company’s fair value hierarchy for short-term marketable securities.

Fair Value Measurements

Fair Value Measurements	6 Months Ended
	Jul. 31, 2024
Fair Value Disclosures [Abstract]
Fair Value Measurements	Fair Value Measurements The following table presents information about the Company’s financial assets and liabilities that have been measured at fair value on a recurring basis as of July 31, 2024 and January 31, 2024, and indicate the fair value hierarchy of the valuation inputs utilized to determine such fair value: July 31, 2024 January 31, 2024 (in thousands) Level 1 Level 2 Total Level 1 Level 2 Total Financial Assets: Cash Equivalents: Money market funds $ 53,014 $ — $ 53,014 $ 52,647 $ — $ 52,647 Marketable Securities: Corporate bonds — 62,551 62,551 — 98,703 98,703 Municipal bonds — 997 997 — 985 985 U.S. government and agency securities — 131,146 131,146 — 185,571 185,571 Certificates of deposit — 45,701 45,701 — 46,543 46,543 Commercial paper — 108,937 108,937 — 166,729 166,729 Total financial assets $ 53,014 $ 349,332 $ 402,346 $ 52,647 $ 498,531 $ 551,178 The Company classifies its highly liquid money market funds within Level 1 of the fair value hierarchy because they are valued based on quoted market prices in active markets. The Company classifies its commercial paper, corporate and municipal debt securities, U.S. government and agency securities and certificates of deposit within Level 2 because they are valued using inputs other than quoted prices that are directly or indirectly observable in the market, including readily available pricing sources for the identical underlying security which may not be actively traded. The Company’s primary objective when investing excess cash is preservation of capital, hence the Company’s marketable securities consist primarily of U.S. government and agency securities, high credit quality corporate debt securities and commercial paper. The Company has classified and accounted for its marketable securities as available-for-sale securities, as it may sell these securities at any time for use in the Company’s current operations or for other purposes, even prior to maturity. As of July 31, 2024 and January 31, 2024, for fixed income securities that were in unrealized loss positions, the Company has determined that (i) it does not have the intent to sell any of these investments and (ii) it is not more likely than not that it will be required to sell any of these investments before recovery of the entire amortized cost basis. In addition, as of July 31, 2024, the Company anticipates that it will recover the entire amortized cost basis of such fixed income securities before maturity. The Company regularly reviews the changes to the rating of its debt securities by rating agencies as well as reasonably monitors the surrounding economic conditions to assess the risk of expected credit losses. As discussed in Note 4, Marketable Securities , as of July 31, 2024 and January 31, 2024, there were no securities that were in an unrealized loss position for more than 12 months. The Company has not recorded any impairments in the periods presented.

Balance Sheet Components

Balance Sheet Components	6 Months Ended
	Jul. 31, 2024
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Balance Sheet Components	Balance Sheet Components Prepaid Expenses and Other Current Assets Prepaid expenses and other current assets consisted of the following: (in thousands) July 31, 2024 January 31, 2024 Prepaid hosting and data costs $ 16,457 $ 1,673 Prepaid software costs 10,174 4,854 Prepaid marketing 1,735 1,208 Capitalized commissions costs, current portion 37,863 42,486 Contract assets 3,655 4,326 Security deposits, short-term 1,838 1,923 Taxes recoverable 2,922 3,561 Restricted cash 362 1,494 Employee advances 2,563 2,614 Other 6,589 6,551 Prepaid expenses and other current assets $ 84,158 $ 70,690 Depreciation and Amortization Expense Depreciation and amortization expense consisted of the following: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Depreciation and amortization expense $ 1,501 $ 1,548 $ 3,106 $ 3,039 Amortization expense for capitalized internal-use software $ 3,109 $ 2,262 $ 6,012 $ 4,290 The Company capitalized internal-use software costs, including stock-based compensation, of $4.0 million and $3.9 million for the three months ended July 31, 2024 and 2023, respectively, and $7.5 million and $7.3 million for the six months ended July 31, 2024 and 2023, respectively. Accrued Expenses and Other Current Liabilities Accrued expenses and other current liabilities consisted of the following: (in thousands) July 31, 2024 January 31, 2024 Bonuses $ 10,919 $ 23,314 Commissions 7,825 18,502 Employee liabilities (1) 15,796 19,019 Purchased media costs (2) 2,062 1,683 Accrued restructuring costs (3) 2,030 — Accrued sales and use tax liability 6,750 8,522 Accrued income taxes 8,040 4,529 Accrued deferred contract credits 1,343 2,204 Vendor and travel costs payable 3,130 4,160 Professional services 1,263 1,142 Asset retirement obligation 267 400 Withholding taxes payable 1,296 944 Other 3,650 8,768 Accrued expenses and other current liabilities $ 64,371 $ 93,187 (1) Includes $1.0 million and $1.4 million of accrued employee contributions under the Company’s 2021 Employee Stock Purchase Plan (“ESPP”) at July 31, 2024 and January 31, 2024, respectively. (2) Purchased media costs consist of amounts owed to the Company’s vendors for the purchase of advertising space on behalf of its customers. (3) In May 2024, the Company implemented an approved plan for restructuring its global workforce by approximately 3% to reduce operating costs and better align its workforce with the needs of its business. Refer to Note 13, Restructuring Charges , for additional information.

Leases

Leases	6 Months Ended
	Jul. 31, 2024
Leases [Abstract]
Leases	Leases The Company has leases for corporate offices under non-cancelable operating leases with various expiration dates. The Company did not have any finance leases during the three and six months ended July 31, 2024 and 2023. On August 2, 2023, the Company entered into a 10-year operating lease agreement for a new corporate headquarters located in New York, NY. The Company has the option to extend the term for 60 months, which is not included in our right-of-use (“ROU”) assets and lease liabilities as the lease renewal is not reasonably certain to be exercised. The lease commenced on April 29, 2024, with payments beginning in December 2024. The components of lease expense were as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Operating lease cost $ 3,332 $ 2,888 $ 6,194 $ 5,283 Variable lease cost 319 307 648 609 Short-term lease cost 121 182 263 389 Total lease cost $ 3,772 $ 3,377 $ 7,105 $ 6,281 The weighted average remaining lease term and discount rate were as follows: July 31, 2024 January 31, 2024 Weighted average remaining lease term (years) 7.40 6.20 Weighted average discount rate 8.82 % 10.11 % The maturities of lease liabilities under non-cancelable operating leases, net of lease incentives, were as follows: (in thousands) Fiscal year ended January 31, 2025 (remaining six months) $ 4,941 2026 11,249 2027 10,206 2028 8,219 2029 7,280 2030 6,165 Thereafter 23,099 Total minimum lease payments 71,159 Less: imputed interest (19,954) Total $ 51,205

Commitments and Contingencies

Commitments and Contingencies	6 Months Ended
	Jul. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies Letters of Credit In April 2023, the Company terminated its credit facility with Silicon Valley Bank (“SVB”), while keeping its existing letters of credit in lieu of deposits on certain leases. As the Company no longer has a credit facility with SVB, it was required to collateralize these letters of credit with cash, totaling approximately $1.3 million outstanding as of July 31, 2024 and January 31, 2024, which the Company has therefore classified within restricted cash. Due to its long-term nature, this restricted cash is recorded within other non-current assets on the condensed consolidated balance sheets. During 2023, the Company entered into cash collateral agreements with J.P. Morgan Bank in lieu of a letter of credit facility, through which approximately $6.4 million and $5.4 million is outstanding as of July 31, 2024 and January 31, 2024, respectively. Due to its long-term nature, the majority of this restricted cash is recorded within other non-current assets on the condensed consolidated balance sheets. Legal Matters From time to time, the Company, various subsidiaries, and certain current and former officers may be named as defendants in various lawsuits, claims, investigations and proceedings arising from the normal course of business. The Company also may become involved with contract issues and disputes with customers. With respect to litigation in general, based on the Company’s experience, management believes that the amount of damages claimed in a case are not a meaningful indicator of the potential liability. Claims, suits, investigations and proceedings are inherently uncertain and it is not possible to predict the ultimate outcome of cases. The Company believes that it has valid defenses with respect to the legal matters pending against the Company and intends to vigorously contest each of them. The Company makes a provision for a liability relating to legal matters when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, estimated settlements, legal rulings, advice of legal counsel and other information and events pertaining to a particular matter. In management’s opinion, resolution of all current matters is not expected to have a material adverse impact on the Company’s condensed consolidated results of operations, cash flows or financial position. However, if an unfavorable ruling were to occur in any specific period, there exists the possibility of a material adverse impact on the results of operations for that period. At July 31, 2024, the Company had no provision for liability under existing litigation. Other Contractual Commitments Other contractual commitments consist primarily of non-cancelable minimum guaranteed purchase commitments for various data, hosting and software services, which the Company may renew as part of the normal course of business. During the six months ended July 31, 2024, the lease for the new corporate headquarters located in New York, NY commenced, which impacts the Company’s cash requirements. See Note 7 Leases for additional information. There were no other significant changes in the Company’s material cash requirements as compared to the material cash requirements from known contractual and other obligations described in the 2024 10-K.

Stockholders' Equity

Stockholders' Equity	6 Months Ended
	Jul. 31, 2024
Equity [Abstract]
Stockholders' Equity	Stockholders’ Equity On January 4, 2024, the Company announced that its board of directors authorized and approved a share repurchase plan (the “2024 Share Repurchase Program”), which authorized the Company to periodically repurchase up to $100 million of its Class A common stock through December 31, 2024. On both March 26, 2024 and June 3, 2024, the Company’s board of directors approved an additional $100 million of repurchases under the 2024 Share Repurchase Program, bringing the total amount authorized for purchase under the 2024 Share Repurchase Program to $300 million. Repurchases are executed from time to time, subject to general business and market conditions and other investment opportunities, through open market or negotiated off market purchases effected pursuant to a written trading plan under Rule 10b5-1 of the Securities Exchange Act of 1934, as amended. During the three and six months ended July 31, 2024 the Company repurchased 17,119,411 and 25,460,052 shares, respectively, of its Class A common stock for a cost of $169.8 million and $271.0 million, respectively, including commissions. All of the Company’s repurchases are subject to a one percent excise tax enacted by the Inflation Reduction Act of 2022 (the “IRA”). The Company recorded excise taxes of $1.5 million and $2.1 million during the three and six months ended July 31, 2024, respectively, as part of the cost basis of shares acquired in its consolidated statement of stockholders’ equity. All of the shares repurchased have been returned to the Company’s authorized but unissued share reserve. As of July 31, 2024, the Company has completed the full purchase authorization amount of $300 million under the 2024 Share Repurchase Program .

Stock-Based Compensation

Stock-Based Compensation	6 Months Ended
	Jul. 31, 2024
Share-Based Payment Arrangement [Abstract]
Stock-Based Compensation	Stock-Based Compensation Equity Award Plans The Company has two equity incentive plans, the Sprinklr, Inc. 2021 Equity Incentive Plan (the “2021 Plan”) and the Sprinklr, Inc. 2011 Equity Incentive Plan (the “2011 Plan”). The 2011 Plan was terminated as to future awards in June 2021 upon the adoption of the 2021 Plan, although it continues to govern the terms of any equity grants that remain outstanding under the 2011 Plan. The 2021 Plan provides for the grant of incentive stock options, non-statutory stock options, stock appreciation rights, restricted stock awards, restricted stock units (“RSUs”), performance-based stock units (“PSUs”), and other forms of awards to employees, directors and consultants, including employees and consultants of the Company’s affiliates, as permitted by law. In June 2021, the Company also adopted its ESPP, under which employees can purchase common stock through payroll deductions at a price equal to 85% of the lower of the fair market value of the Class A common stock on (i) the first trading day of each offering period and (ii) the last trading day of each related offering period. Summary of Stock Option Activity A summary of the Company’s stock option activity for the six months ended July 31, 2024 is as follows: Number of Stock Options Weighted Average Exercise Price Weighted Average Remaining Contractual Life (in thousands) (in years) Outstanding as of January 31, 2024 23,267 $ 6.66 5.9 Exercised (3,000) 5.70 Forfeited (576) 11.20 Outstanding as of July 31, 2024 19,691 $ 6.68 5.2 Exercisable as of July 31, 2024 17,676 $ 6.13 5.0 Vested and expected to vest as of July 31, 2024 19,562 $ 6.66 5.2 Summary of Restricted Stock Unit Activity A summary of the Company’s RSU activity for the six months ended July 31, 2024 is as follows: Number of Restricted Stock Units Weighted Average Grant Date Fair Value (in thousands) Outstanding as of January 31, 2024 9,259 $ 12.61 Granted 8,225 11.35 Released (2,106) 12.74 Forfeited (1,767) 12.15 Outstanding as of July 31, 2024 13,611 $ 11.88 Performance-Based Stock Units As of July 31, 2024, the Company had 780,000 PSUs outstanding. These awards vest over a five-year period if certain performance and market conditions are met. The performance condition was met in June 2021 and the market conditions have not yet been met as of July 31, 2024. If the market conditions are not met on or prior to January 28, 2026, the associated awards will not vest and will be subsequently cancelled. Stock-Based Compensation Expense Stock-based compensation expense included in operating results was allocated as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Costs of subscription $ 327 $ 290 $ 610 $ 590 Costs of professional services 364 405 681 808 Research and development 2,834 3,897 5,408 6,964 Sales and marketing 5,802 6,311 11,406 12,266 General and administrative 5,765 3,962 10,842 7,547 Stock-based compensation, net of amounts capitalized 15,092 14,865 28,947 28,175 Capitalized stock-based compensation 631 874 1,182 1,544 Total stock-based compensation $ 15,723 $ 15,739 $ 30,129 $ 29,719

Net Income Per Share

Net Income Per Share	6 Months Ended
	Jul. 31, 2024
Earnings Per Share [Abstract]
Net Income Per Share	Net Income Per Share The Company has two classes of common stock: Class A common stock and Class B common stock. The rights of the holders of Class A common stock and Class B common stock are identical, except with respect to voting, conversion and transfer rights. As the liquidation and dividend rights are identical, the undistributed earnings are allocated on a proportionate basis to each class of common stock and the resulting basic and diluted net income per share attributable to common stockholders are, therefore, the same for both Class A and Class B common stock on both an individual and combined basis. Basic net income per share is computed by dividing net income attributable to common stockholders (the numerator) by the weighted-average number of common shares outstanding (the denominator) for the period. Diluted net income per share is calculated by giving effect to all potential dilutive common stock equivalents, which includes stock options, restricted stock units and other awards. The following table sets forth the computation of basic and diluted net income per share: Three Months Ended July 31, Six Months Ended July 31, (in thousands, except per share data) 2024 2023 2024 2023 Net income per share – basic: Numerator: Net income $ 1,841 $ 10,485 $ 12,475 $ 13,293 Denominator: Weighted-average shares outstanding used in computing net income per share, basic 260,830 268,900 266,187 267,271 Net income per common share, basic $ 0.01 $ 0.04 $ 0.05 $ 0.05 Net income per share – diluted: Numerator: Net income $ 1,841 $ 10,485 $ 12,475 $ 13,293 Denominator: Weighted-average shares outstanding used in computing net income per share, basic 260,830 268,900 266,187 267,271 Weighted-average effect of diluted securities: Stock options 7,953 11,259 9,021 11,128 RSUs 3,057 3,069 4,167 4,072 Common stock warrants 94 625 320 480 Weighted-average shares outstanding used in computing net income per share, diluted 271,934 283,853 279,695 282,951 Net income per common share, diluted $ 0.01 $ 0.04 $ 0.04 $ 0.05 Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Stock options 5,364 2,591 5,171 6,705 PSUs 780 1,330 780 1,330 RSUs 3,212 650 1,426 692 ESPP 84 164 92 321 Total shares excluded from net income per share 9,440 4,735 7,469 9,048

Income Taxes

Income Taxes	6 Months Ended
	Jul. 31, 2024
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes The Company computes its year-to-date provision for income taxes by applying the estimated annual effective tax rate to year-to-date pretax income or loss and adjusts the provision for discrete tax items recorded in the period. During the three months ended July 31, 2024 and 2023, the Company recorded an income tax provision of $4.5 million and $2.2 million, respectively. During the six months ended July 31, 2024 and 2023, the Company recorded an income tax provision of $7.1 million and $1.0 million, respectively. The Company’s effective tax rate generally differs from the U.S. federal statutory tax rate primarily due to a full valuation allowance related to the Company’s U.S. deferred tax assets, partially offset by state taxes and the foreign tax rate differential on non-U.S. income. Additionally, following an assessment of the realizability of our deferred tax assets in Brazil and Japan, the Company released its previously established valuation allowances on these assets, resulting in a $3.3 million tax benefit being recorded during the six months ended July 31, 2023. The Company regularly evaluates the realizability of its deferred tax assets and establishes a valuation allowance if it is more likely than not that some or all the deferred tax assets will not be realized. In making such a determination, the Company considers all available positive and negative evidence. As of July 31, 2024, the Company continues to maintain a full valuation allowance against the deferred tax assets of the U.S. entity only. The IRA was signed into law on August 16, 2022. The bill was meant to address the high inflation rate in the U.S. through various climate, energy, healthcare, and other incentives. These incentives are meant to be paid for by the tax provisions included in the IRA, such as a new 15 percent corporate minimum tax, a new one percent excise tax on stock buybacks, additional IRS funding to improve taxpayer compliance, and other items. As of July 31, 2024, the Company has accrued $2.1 million of excise taxes associated with the 2024 Share Repurchase Program. At this time, none of the IRA tax provisions are expected to have a material impact to the Company’s fiscal year 2025 tax provision. The Company will continue to monitor for updates to the Company’s business along with guidance issued with respect to the IRA.

Restructuring Charges

Restructuring Charges	6 Months Ended
	Jul. 31, 2024
Restructuring and Related Activities [Abstract]
Restructuring Charges	Restructuring Charges In February 2023, the Company implemented an approved plan for restructuring its global workforce by approximately 4% to reduce operating costs and better align its workforce with the needs of its business. The majority of the associated costs, including severance and benefits, were incurred in the first half of fiscal year 2024. For the six months ended July 31, 2023, the Company incurred a total of $4.4 million in restructuring costs, of which $4.2 million and $0.2 million are recorded within sales and marketing expense and general and administrative expense, respectively, on the Company’s condensed consolidated statement of operations. As of January 31, 2024, all of these restructuring costs had been paid. In May 2024, the Company implemented an approved plan for restructuring its global workforce by approximately 3% to reduce operating costs and better align its workforce with the needs of its business. The majority of the associated costs, including severance and benefits, were incurred in the second quarter of fiscal year 2025. For the three and six months ended July 31, 2024, the Company incurred a total of $3.8 million in restructuring costs, $3.0 million of which are recorded within sales and marketing expense on the Company’s condensed consolidated statements of operations and $0.4 million, $0.3 million, and $0.1 million being recorded within research and development, costs of professional services, and general and administrative, respectively. As of July 31, 2024, $1.8 million had been paid and the remaining $2.0 million is recorded within accrued expenses and other current liabilities and is expected to be paid in the second half of fiscal 2025.

Related Party Transactions

Related Party Transactions	6 Months Ended
	Jul. 31, 2024
Related Party Transactions [Abstract]
Related Party Transactions	Related Party Transactions The Company engaged Lyearn Inc. (“Lyearn”), a learning management system company that is wholly owned by Ragy Thomas, our Founder, Chairman and Co-Chief Executive Officer, in connection with the provision of digital training services to the Company’s employees and certain Sprinklr customers. The Company paid approximately $0.1 million and $0.2 million to Lyearn in connection with the digital training services provided to employees during the six months ended July 31, 2024 and 2023, respectively. There were no payments in connection with the digital training services provided to employees during each of the three months ended July 31, 2024 and 2023. The Company paid approximately $0.1 million to Lyearn in connection with the digital training services provided to a customer during each of the three and six months ended July 31, 2024 and 2023. The Company recognized expenses of $0.1 million during each of the three and six months ended July 31, 2024 and 2023 related to the arrangements. As of July 31, 2024 and January 31, 2024, the Company had outstanding payables of $0.1 million and $0.2 million, respectively, related to the arrangements. With regard to the development of certain human productivity features for the Company, the Company is leveraging its collaborative relationship with Lyearn to serve Company imperatives in the areas of employee assessment, goal-setting, and activity measurement against goals, and other employee feedback and assessment, to assist and accelerate the Company’s efforts to identify the optimal tools and processes that will be deployed long-term to meet these business imperatives. These collaborative services are provided to the Company by Lyearn at no cost.

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Pay vs Performance Disclosure
Net income	$ 1,841	$ 10,485	$ 12,475	$ 13,293

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended
	Jul. 31, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Basis of Presentation and Sum_2

Basis of Presentation and Summary of Significant Accounting Policies (Policies)	6 Months Ended
	Jul. 31, 2024
Accounting Policies [Abstract]
Basis of Presentation and Principles of Consolidation	The accompanying financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America, (“U.S. GAAP”), and applicable rules and regulations of the Securities and Exchange Commission (the “SEC”), regarding interim financial reporting. As permitted under those rules, certain footnotes or other financial information that are normally required by U.S. GAAP have been condensed or omitted, and accordingly the balance sheet as of January 31, 2024, and related disclosures, have been derived from the audited consolidated financial statements at that date but do not include all of the information required by U.S. GAAP for complete consolidated financial statements. These unaudited condensed consolidated financial statements have been prepared on the same basis as the Company’s annual consolidated financial statements and, in the opinion of management, reflect all adjustments (consisting only of normal recurring adjustments) that are necessary for the fair presentation of the Company’s condensed consolidated financial information. The results of operations for the three and six months ended July 31, 2024 are not necessarily indicative of the results to be expected for the year ending January 31, 2025 or for any other interim period or for any other future year. The accompanying interim unaudited condensed consolidated financial statements and related financial information should be read in conjunction with the audited consolidated financial statements and the related notes thereto for the year ended January 31, 2024 in the Company’s Annual Report on Form 10-K (the “2024 10-K”) filed with the SEC on March 29, 2024.
Use of Estimates	The preparation of the condensed consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting periods. Significant estimates and assumptions made in the accompanying condensed consolidated financial statements include, but are not limited to, revenue recognition, fair value assumptions for stock-based compensation, software costs eligible for capitalization and the allowance on the Company’s accounts receivable. The Company evaluates its estimates and assumptions on an ongoing basis using historical experience and on assumptions that it believes are reasonable and adjusts those estimates and assumptions when facts and circumstances dictate. Actual results could differ materially from those estimates and assumptions.
Segments	The Company operates in one operating segment because the Company’s offerings operate on its single Customer Experience Management Platform, the Company’s products are deployed in a similar way, and the Company’s chief operating decision maker (“CODM”), the co-chief executive officers, evaluates the Company’s financial information and assesses the performance of the Company on a consolidated basis. The CODM does not receive discrete financial information about asset allocation, expense allocation, or profitability by product or geography. Because the Company operates in one operating segment, all required financial segment information can be found in the condensed consolidated financial statements.
Concentration of Risk and Significant Customers	The Company’s financial instruments that are potentially subject to credit risk consist primarily of cash and cash equivalents and accounts receivable. Although the Company deposits its cash with multiple financial institutions, its deposits generally exceed federally insured limits. To manage credit risk related to accounts receivable, the Company maintains an allowance for credit losses. The allowance is determined by applying a loss-rate method based on an aging schedule using the Company’s historical loss rate. The Company also considers reasonable and supportable current and forecasted information in determining its estimated loss rates, such as external forecasts, macroeconomic trends, or other factors, including customers’ credit risk and historical loss experience. The Company’s accounts receivable at July 31, 2024 are derived from invoiced customers located primarily in North America and Asia (which includes the Middle East). No single customer accounted for more than 10% of total revenue during the three and six months ended July 31, 2024 and 2023. In addition, the Company relies upon third-party hosted infrastructure partners globally to serve customers and operate certain aspects of its services, such as environments for development testing, training, sales demonstrations, and production usage. Given this, any disruption of or interference at the Company’s hosted infrastructure partners would impact the Company’s operations and could adversely impact its business.
Recently Issued Accounting Pronouncements Pending Adoption	In November 2023, the FASB issued Accounting Standards Update 2023-07, Segment Reporting - Improvements to Reportable Segment Disclosures (“ASU 2023-07”), requiring an enhanced disclosure of significant segment expenses on an annual and interim basis. ASU 2023-07 is effective for the Company’s annual periods beginning fiscal year 2025 and interim periods beginning in the first quarter of fiscal year 2026 on a retrospective basis. Early adoption is permitted. The Company is currently evaluating the impact ASU 2023-07 will have on its disclosures within its consolidated financial statements. In December 2023, the FASB issued ASU 2023-09, Income Taxes - Improvements to Income Tax Disclosures (“ASU 2023-09”), requiring enhancements and further transparency to certain income tax disclosures, most notably the tax rate reconciliation and income taxes paid. ASU 2023-09 is effective for the Company’s annual periods beginning fiscal year 2026, on a prospective basis and retrospective application is permitted. The Company is currently evaluating the impact ASU 2023-09 will have on its disclosures within its consolidated financial statements.
Revenue Recognition	The Company derives its revenues primarily from (i) subscription revenue, which consists of subscription fees from customers accessing the Company’s cloud-based software platform and applications, as well as related customer support services; and (ii) professional services revenue, which consists of fees associated with providing services that educate and assist the Company’s customers with the configuration and optimization of the Company’s software platform and applications. Professional services revenue also includes managed services fees where the Company’s consultants work as part of its customers’ teams to help leverage the subscription service to execute on their customer experience management goals. Costs to Obtain Customer Contracts
Fair Value Measurements	The Company classifies its highly liquid money market funds within Level 1 of the fair value hierarchy because they are valued based on quoted market prices in active markets. The Company classifies its commercial paper, corporate and municipal debt securities, U.S. government and agency securities and certificates of deposit within Level 2 because they are valued using inputs other than quoted prices that are directly or indirectly observable in the market, including readily available pricing sources for the identical underlying security which may not be actively traded. The Company’s primary objective when investing excess cash is preservation of capital, hence the Company’s marketable securities consist primarily of U.S. government and agency securities, high credit quality corporate debt securities and commercial paper. The Company has classified and accounted for its marketable securities as available-for-sale securities, as it may sell these securities at any time for use in the Company’s current operations or for other purposes, even prior to maturity. As of July 31, 2024 and January 31, 2024, for fixed income securities that were in unrealized loss positions, the Company has determined that (i) it does not have the intent to sell any of these investments and (ii) it is not more likely than not that it will be required to sell any of these investments before recovery of the entire amortized cost basis. In addition, as of July 31, 2024, the Company anticipates that it will recover the entire amortized cost basis of such fixed income securities before maturity.
Net Income Per Share	The Company has two classes of common stock: Class A common stock and Class B common stock. The rights of the holders of Class A common stock and Class B common stock are identical, except with respect to voting, conversion and transfer rights. As the liquidation and dividend rights are identical, the undistributed earnings are allocated on a proportionate basis to each class of common stock and the resulting basic and diluted net income per share attributable to common stockholders are, therefore, the same for both Class A and Class B common stock on both an individual and combined basis. Basic net income per share is computed by dividing net income attributable to common stockholders (the numerator) by the weighted-average number of common shares outstanding (the denominator) for the period. Diluted net income per share is calculated by giving effect to all potential dilutive common stock equivalents, which includes stock options, restricted stock units and other awards.

Basis of Presentation and Sum_3

Basis of Presentation and Summary of Significant Accounting Policies (Tables)	6 Months Ended
	Jul. 31, 2024
Accounting Policies [Abstract]
Schedule of Cash and Cash Equivalents	The following table reconciles cash, cash equivalents and restricted cash from the condensed consolidated balance sheets to amounts reported in the condensed consolidated statements of cash flows: (in thousands) July 31, 2024 January 31, 2024 Cash and cash equivalents $ 119,119 $ 164,024 Restricted cash included in prepaid expenses and other current assets (1) 362 1,494 Restricted cash included in other non-current assets (2) 7,343 6,911 Total cash, cash equivalents and restricted cash $ 126,824 $ 172,429 (1) At January 31, 2024 , c onsisted primarily of cash that is restricted and is associated with certain credit card programs, which have been closed in the second quarter of fiscal year 2025. (2) Consists primarily of collateral for letters of credit issued in lieu of deposits on certain leases and customer contracts.
Schedule of Accounts Receivable, Allowance for Credit Loss	Changes in the allowance account for the periods presented were as follows: Six Months Ended July 31, (in thousands) 2024 2023 Allowance, beginning of period $ 5,267 $ 3,156 Write-offs of uncollectible accounts, net (3,518) (423) Provision for expected credit losses 10,743 907 Allowance, end of period $ 12,492 $ 3,640

Revenue Recognition (Tables)

Revenue Recognition (Tables)	6 Months Ended
	Jul. 31, 2024
Revenue from Contract with Customer [Abstract]
Schedule of Revenue by Region	The following table summarizes the revenue by region based on the shipping address of customers who have contracted to use the cloud - based software platform: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Americas $ 115,377 $ 105,275 $ 230,645 $ 210,917 EMEA 67,194 55,807 133,105 110,027 Other 14,637 17,383 29,416 30,884 Total revenue $ 197,208 $ 178,465 $ 393,166 $ 351,828

Marketable Securities (Tables)

Marketable Securities (Tables)	6 Months Ended
	Jul. 31, 2024
Investments, Debt and Equity Securities [Abstract]
Schedule of Available-for-Sale Marketable Securities	The following is a summary of available-for-sale marketable securities, excluding those securities classified within cash and cash equivalents on the condensed consolidated balance sheets: July 31, 2024 (in thousands) Amortized Cost Unrealized Gains Unrealized Losses Fair value Corporate bonds $ 62,553 $ 19 $ (21) $ 62,551 Municipal bonds 997 — — 997 U.S. government and agency securities 131,244 — (98) 131,146 Certificates of deposit 45,682 22 (3) 45,701 Commercial paper 108,977 5 (45) 108,937 Marketable securities $ 349,453 $ 46 $ (167) $ 349,332 January 31, 2024 (in thousands) Amortized Cost Unrealized Gains Unrealized Losses Fair value Corporate bonds $ 98,642 $ 71 $ (10) $ 98,703 Municipal bonds 982 3 — 985 U.S. government and agency securities 185,464 140 (33) 185,571 Certificates of deposit 46,496 48 (1) 46,543 Commercial paper 166,595 155 (21) 166,729 Marketable securities $ 498,179 $ 417 $ (65) $ 498,531

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	6 Months Ended
	Jul. 31, 2024
Fair Value Disclosures [Abstract]
Schedule of Financial Assets and Liabilities Measured at Fair Value on a Recurring Basis	The following table presents information about the Company’s financial assets and liabilities that have been measured at fair value on a recurring basis as of July 31, 2024 and January 31, 2024, and indicate the fair value hierarchy of the valuation inputs utilized to determine such fair value: July 31, 2024 January 31, 2024 (in thousands) Level 1 Level 2 Total Level 1 Level 2 Total Financial Assets: Cash Equivalents: Money market funds $ 53,014 $ — $ 53,014 $ 52,647 $ — $ 52,647 Marketable Securities: Corporate bonds — 62,551 62,551 — 98,703 98,703 Municipal bonds — 997 997 — 985 985 U.S. government and agency securities — 131,146 131,146 — 185,571 185,571 Certificates of deposit — 45,701 45,701 — 46,543 46,543 Commercial paper — 108,937 108,937 — 166,729 166,729 Total financial assets $ 53,014 $ 349,332 $ 402,346 $ 52,647 $ 498,531 $ 551,178

Balance Sheet Components (Table

Balance Sheet Components (Tables)	6 Months Ended
	Jul. 31, 2024
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Schedule of Prepaid Expense and Other Current Assets	Prepaid expenses and other current assets consisted of the following: (in thousands) July 31, 2024 January 31, 2024 Prepaid hosting and data costs $ 16,457 $ 1,673 Prepaid software costs 10,174 4,854 Prepaid marketing 1,735 1,208 Capitalized commissions costs, current portion 37,863 42,486 Contract assets 3,655 4,326 Security deposits, short-term 1,838 1,923 Taxes recoverable 2,922 3,561 Restricted cash 362 1,494 Employee advances 2,563 2,614 Other 6,589 6,551 Prepaid expenses and other current assets $ 84,158 $ 70,690
Schedule of Property and Equipment, Net	Depreciation and amortization expense consisted of the following: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Depreciation and amortization expense $ 1,501 $ 1,548 $ 3,106 $ 3,039 Amortization expense for capitalized internal-use software $ 3,109 $ 2,262 $ 6,012 $ 4,290
Schedule of Accrued Expenses and Other Current Liabilities	Accrued expenses and other current liabilities consisted of the following: (in thousands) July 31, 2024 January 31, 2024 Bonuses $ 10,919 $ 23,314 Commissions 7,825 18,502 Employee liabilities (1) 15,796 19,019 Purchased media costs (2) 2,062 1,683 Accrued restructuring costs (3) 2,030 — Accrued sales and use tax liability 6,750 8,522 Accrued income taxes 8,040 4,529 Accrued deferred contract credits 1,343 2,204 Vendor and travel costs payable 3,130 4,160 Professional services 1,263 1,142 Asset retirement obligation 267 400 Withholding taxes payable 1,296 944 Other 3,650 8,768 Accrued expenses and other current liabilities $ 64,371 $ 93,187 (1) Includes $1.0 million and $1.4 million of accrued employee contributions under the Company’s 2021 Employee Stock Purchase Plan (“ESPP”) at July 31, 2024 and January 31, 2024, respectively. (2) Purchased media costs consist of amounts owed to the Company’s vendors for the purchase of advertising space on behalf of its customers. (3) In May 2024, the Company implemented an approved plan for restructuring its global workforce by approximately 3% to reduce operating costs and better align its workforce with the needs of its business. Refer to Note 13, Restructuring Charges , for additional information.

Leases (Tables)

Leases (Tables)	6 Months Ended
	Jul. 31, 2024
Leases [Abstract]
Schedule of Lease Cost	The components of lease expense were as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Operating lease cost $ 3,332 $ 2,888 $ 6,194 $ 5,283 Variable lease cost 319 307 648 609 Short-term lease cost 121 182 263 389 Total lease cost $ 3,772 $ 3,377 $ 7,105 $ 6,281 The weighted average remaining lease term and discount rate were as follows: July 31, 2024 January 31, 2024 Weighted average remaining lease term (years) 7.40 6.20 Weighted average discount rate 8.82 % 10.11 %
Schedule of Maturities of Lease Liabilities	The maturities of lease liabilities under non-cancelable operating leases, net of lease incentives, were as follows: (in thousands) Fiscal year ended January 31, 2025 (remaining six months) $ 4,941 2026 11,249 2027 10,206 2028 8,219 2029 7,280 2030 6,165 Thereafter 23,099 Total minimum lease payments 71,159 Less: imputed interest (19,954) Total $ 51,205

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	6 Months Ended
	Jul. 31, 2024
Share-Based Payment Arrangement [Abstract]
Schedule of Stock Option Activity	A summary of the Company’s stock option activity for the six months ended July 31, 2024 is as follows: Number of Stock Options Weighted Average Exercise Price Weighted Average Remaining Contractual Life (in thousands) (in years) Outstanding as of January 31, 2024 23,267 $ 6.66 5.9 Exercised (3,000) 5.70 Forfeited (576) 11.20 Outstanding as of July 31, 2024 19,691 $ 6.68 5.2 Exercisable as of July 31, 2024 17,676 $ 6.13 5.0 Vested and expected to vest as of July 31, 2024 19,562 $ 6.66 5.2
Schedule of RSU Award Activity	A summary of the Company’s RSU activity for the six months ended July 31, 2024 is as follows: Number of Restricted Stock Units Weighted Average Grant Date Fair Value (in thousands) Outstanding as of January 31, 2024 9,259 $ 12.61 Granted 8,225 11.35 Released (2,106) 12.74 Forfeited (1,767) 12.15 Outstanding as of July 31, 2024 13,611 $ 11.88
Schedule of Stock-based Compensation Expense	Stock-based compensation expense included in operating results was allocated as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Costs of subscription $ 327 $ 290 $ 610 $ 590 Costs of professional services 364 405 681 808 Research and development 2,834 3,897 5,408 6,964 Sales and marketing 5,802 6,311 11,406 12,266 General and administrative 5,765 3,962 10,842 7,547 Stock-based compensation, net of amounts capitalized 15,092 14,865 28,947 28,175 Capitalized stock-based compensation 631 874 1,182 1,544 Total stock-based compensation $ 15,723 $ 15,739 $ 30,129 $ 29,719

Net Income Per Share (Tables)

Net Income Per Share (Tables)	6 Months Ended
	Jul. 31, 2024
Earnings Per Share [Abstract]
Schedule of Computation of Basic and Diluted Net Income Per Share	The following table sets forth the computation of basic and diluted net income per share: Three Months Ended July 31, Six Months Ended July 31, (in thousands, except per share data) 2024 2023 2024 2023 Net income per share – basic: Numerator: Net income $ 1,841 $ 10,485 $ 12,475 $ 13,293 Denominator: Weighted-average shares outstanding used in computing net income per share, basic 260,830 268,900 266,187 267,271 Net income per common share, basic $ 0.01 $ 0.04 $ 0.05 $ 0.05 Net income per share – diluted: Numerator: Net income $ 1,841 $ 10,485 $ 12,475 $ 13,293 Denominator: Weighted-average shares outstanding used in computing net income per share, basic 260,830 268,900 266,187 267,271 Weighted-average effect of diluted securities: Stock options 7,953 11,259 9,021 11,128 RSUs 3,057 3,069 4,167 4,072 Common stock warrants 94 625 320 480 Weighted-average shares outstanding used in computing net income per share, diluted 271,934 283,853 279,695 282,951 Net income per common share, diluted $ 0.01 $ 0.04 $ 0.04 $ 0.05
Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share	Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2024 2023 2024 2023 Stock options 5,364 2,591 5,171 6,705 PSUs 780 1,330 780 1,330 RSUs 3,212 650 1,426 692 ESPP 84 164 92 321 Total shares excluded from net income per share 9,440 4,735 7,469 9,048

Organization and Description _2

Organization and Description of Business (Details)	Jul. 31, 2024 subsidiary
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of subsidiaries	20

Basis of Presentation and Sum_4

Basis of Presentation and Summary of Significant Accounting Policies - Narrative (Details)	6 Months Ended
	Jul. 31, 2024 segment
Accounting Policies [Abstract]
Number of operating segments	1

Basis of Presentation and Sum_5

Basis of Presentation and Summary of Significant Accounting Policies - Schedule of Cash and Cash Equivalents (Details) - USD ($) $ in Thousands	Jul. 31, 2024	Jan. 31, 2024	Jul. 31, 2023	Jan. 31, 2023
Accounting Policies [Abstract]
Cash and cash equivalents	$ 119,119	$ 164,024
Restricted cash included in prepaid expenses and other current assets	362	1,494
Restricted cash included in other non-current assets	7,343	6,911
Total cash, cash equivalents and restricted cash	$ 126,824	$ 172,429	$ 154,160	$ 188,387

Basis of Presentation and Sum_6

Basis of Presentation and Summary of Significant Accounting - Schedule of Accounts Receivable, Allowance for Credit Loss (Details) - USD ($) $ in Thousands	6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Allowance, beginning of period	$ 5,267	$ 3,156
Write-offs of uncollectible accounts, net	(3,518)	(423)
Provision for expected credit losses	10,743	907
Allowance, end of period	$ 12,492	$ 3,640

Revenue Recognition - Narrative

Revenue Recognition - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023	Jan. 31, 2024
Capitalized Contract Cost [Line Items]
Amortization period (in years)	5 years		5 years
Capitalized costs to obtain customer contracts	$ 132.9		$ 132.9		$ 135.8
Amortization of costs to obtain customer contracts	11.8	$ 12.2	23.8	$ 24.2
Revenue recognized previously included in deferred revenue balance	163.4	$ 148.3	282.6	$ 235.9
Contract assets	3.7		3.7		4.3
Prepaid expenses and other current assets
Capitalized Contract Cost [Line Items]
Capitalized costs to obtain customer contracts	37.9		37.9		42.5
Other noncurrent assets
Capitalized Contract Cost [Line Items]
Capitalized costs to obtain customer contracts	$ 95		$ 95		$ 93.4

Revenue Recognition - Remaining

Revenue Recognition - Remaining Performance Obligation (Details) $ in Millions	Jul. 31, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligations	$ 887.1
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-08-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligations	$ 557.8
Timing of satisfaction of performance obligation	12 months

Revenue Recognition - Revenue b

Revenue Recognition - Revenue by Region (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Disaggregation of Revenue [Line Items]
Total revenue	$ 197,208	$ 178,465	$ 393,166	$ 351,828
Americas
Disaggregation of Revenue [Line Items]
Total revenue	115,377	105,275	230,645	210,917
EMEA
Disaggregation of Revenue [Line Items]
Total revenue	67,194	55,807	133,105	110,027
Other
Disaggregation of Revenue [Line Items]
Total revenue	14,637	17,383	29,416	30,884
UNITED STATES
Disaggregation of Revenue [Line Items]
Total revenue	$ 107,800	$ 101,300	$ 214,800	$ 199,400

Marketable Securities - Availab

Marketable Securities - Available -for-Sale Marketable Securities (Details) - USD ($) $ in Thousands	Jul. 31, 2024	Jan. 31, 2024
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 349,453	$ 498,179
Unrealized Gains	46	417
Unrealized Losses	(167)	(65)
Marketable securities	349,332	498,531
Corporate bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	62,553	98,642
Unrealized Gains	19	71
Unrealized Losses	(21)	(10)
Marketable securities	62,551	98,703
Municipal bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	997	982
Unrealized Gains	0	3
Unrealized Losses	0	0
Marketable securities	997	985
U.S. government and agency securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	131,244	185,464
Unrealized Gains	0	140
Unrealized Losses	(98)	(33)
Marketable securities	131,146	185,571
Certificates of deposit
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	45,682	46,496
Unrealized Gains	22	48
Unrealized Losses	(3)	(1)
Marketable securities	45,701	46,543
Commercial paper
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	108,977	166,595
Unrealized Gains	5	155
Unrealized Losses	(45)	(21)
Marketable securities	$ 108,937	$ 166,729

Marketable Securities - Narrati

Marketable Securities - Narrative (Details)	3 Months Ended		6 Months Ended
	Jul. 31, 2024 USD ($) security	Jul. 31, 2023 USD ($)	Jul. 31, 2024 USD ($) security	Jul. 31, 2023 USD ($)	Jan. 31, 2024 USD ($) security
Investments, Debt and Equity Securities [Abstract]
Investment income, interest	$ 7,000,000	$ 7,900,000	$ 15,300,000	$ 13,900,000
Debt securities, available-for-sale, unrealized loss position, number of positions | security	74		74		64
Debt securities, available-for-sale, unrealized loss position, fair value	$ 255,400,000		$ 255,400,000		$ 178,700,000
Debt securities, available-for-sale, allowance for credit loss	$ 0		$ 0		$ 0

Fair Value Measurements (Detail

Fair Value Measurements (Details) $ in Thousands	Jul. 31, 2024 USD ($) security	Jan. 31, 2024 USD ($) security
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	$ 349,332	$ 498,531
Debt securities, available-for-sale, continuous unrealized loss position, 12 months or longer, number of securities | security	0	0
Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	$ 62,551	$ 98,703
Municipal bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	997	985
U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	131,146	185,571
Certificates of deposit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	45,701	46,543
Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	108,937	166,729
Recurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total financial assets	402,346	551,178
Recurring | Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	62,551	98,703
Recurring | Municipal bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	997	985
Recurring | U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	131,146	185,571
Recurring | Certificates of deposit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	45,701	46,543
Recurring | Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	108,937	166,729
Level 1 | Recurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total financial assets	53,014	52,647
Level 1 | Recurring | Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 1 | Recurring | Municipal bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 1 | Recurring | U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 1 | Recurring | Certificates of deposit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 1 | Recurring | Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 2 | Recurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total financial assets	349,332	498,531
Level 2 | Recurring | Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	62,551	98,703
Level 2 | Recurring | Municipal bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	997	985
Level 2 | Recurring | U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	131,146	185,571
Level 2 | Recurring | Certificates of deposit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	45,701	46,543
Level 2 | Recurring | Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	108,937	166,729
Money market funds | Recurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash Equivalents:	53,014	52,647
Money market funds | Level 1 | Recurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash Equivalents:	53,014	52,647
Money market funds | Level 2 | Recurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash Equivalents:	$ 0	$ 0

Balance Sheet Components - Sche

Balance Sheet Components - Schedule of Prepaid Expense and Other Current Assets (Details) - USD ($) $ in Thousands	Jul. 31, 2024	Jan. 31, 2024
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Prepaid hosting and data costs	$ 16,457	$ 1,673
Prepaid software costs	10,174	4,854
Prepaid marketing	1,735	1,208
Capitalized commissions costs, current portion	37,863	42,486
Contract assets	3,655	4,326
Security deposits, short-term	1,838	1,923
Taxes recoverable	2,922	3,561
Restricted cash	362	1,494
Employee advances	2,563	2,614
Other	6,589	6,551
Prepaid expenses and other current assets	$ 84,158	$ 70,690

Balance Sheet Components - Sc_2

Balance Sheet Components - Schedule of Depreciation and Amortization (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Depreciation and amortization expense	$ 1,501	$ 1,548	$ 3,106	$ 3,039
Amortization expense for capitalized internal-use software	3,109	2,262	6,012	4,290
Capitalized computer software, additions	$ 4,000	$ 3,900	$ 7,500	$ 7,300

Balance Sheet Components - Sc_3

Balance Sheet Components - Schedule of Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands	1 Months Ended
	May 31, 2024	Feb. 28, 2023	Jul. 31, 2024	Jan. 31, 2024
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Bonuses			$ 10,919	$ 23,314
Commissions			7,825	18,502
Employee liabilities			15,796	19,019
Purchased media costs			2,062	1,683
Accrued restructuring costs			2,030	0
Accrued sales and use tax liability			6,750	8,522
Accrued income taxes			8,040	4,529
Accrued deferred contract credits			1,343	2,204
Vendor and travel costs payable			3,130	4,160
Professional services			1,263	1,142
Asset retirement obligation			267	400
Withholding taxes payable			1,296	944
Other			3,650	8,768
Accrued expenses and other current liabilities			64,371	93,187
Accrued ESPP employee contributions			$ 1,000	$ 1,400
Reduction in operating costs, percentage	3%	4%

Leases - Narrative (Details)

Leases - Narrative (Details)	Aug. 02, 2023
Leases [Abstract]
Lessee, operating lease, term of contract	10 years
Lessee, operating lease, option to extend, term	60 months

Leases - Schedule of Lease Cost

Leases - Schedule of Lease Cost (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Leases [Abstract]
Operating lease cost	$ 3,332	$ 2,888	$ 6,194	$ 5,283
Variable lease cost	319	307	648	609
Short-term lease cost	121	182	263	389
Total lease cost	$ 3,772	$ 3,377	$ 7,105	$ 6,281

Leases - Schedule of Other Info

Leases - Schedule of Other Information (Details)	Jul. 31, 2024	Jan. 31, 2024
Leases [Abstract]
Weighted average remaining lease term (years)	7 years 4 months 24 days	6 years 2 months 12 days
Weighted average discount rate	8.82%	10.11%

Leases - Schedule of Maturities

Leases - Schedule of Maturities of Lease Liabilities (Details) $ in Thousands	Jul. 31, 2024 USD ($)
Leases [Abstract]
Fiscal year ended January 31, 2025 (remaining six months)	$ 4,941
2026	11,249
2027	10,206
2028	8,219
2029	7,280
2030	6,165
Thereafter	23,099
Total minimum lease payments	71,159
Less: imputed interest	(19,954)
Total	$ 51,205

Commitments and Contingencies (

Commitments and Contingencies (Details) - USD ($) $ in Thousands	Jul. 31, 2024	Jan. 31, 2024
Other Commitments [Line Items]
Restricted cash, noncurrent	$ 7,343	$ 6,911
Silicon Valley Bridge Bank, N.A.
Other Commitments [Line Items]
Restricted cash, noncurrent	1,300	1,300
J.P. Morgan Bank
Other Commitments [Line Items]
Restricted cash, noncurrent	$ 6,400	$ 5,400

Stockholders' Equity (Details)

Stockholders' Equity (Details) - USD ($) $ in Millions	3 Months Ended	6 Months Ended
	Jul. 31, 2024	Jul. 31, 2024	Jun. 03, 2024	Mar. 26, 2024	Jan. 04, 2024
Class of Stock [Line Items]
Stock repurchase program, authorized amount			$ 100	$ 100	$ 100
Stock repurchase program, authorized remaining repurchase amount	$ 300	$ 300
Share repurchase program, excise tax	1.5	2.1
Accrued excise tax on share repurchases	$ 2.1	$ 2.1
Common Class A
Class of Stock [Line Items]
Common stock repurchased, including accrued excise tax (in shares)	17,119,411	25,460,052
Common stock repurchased, including accrued excise tax	$ 169.8	$ 271

Stock-Based Compensation - Narr

Stock-Based Compensation - Narrative (Details) shares in Thousands	1 Months Ended	6 Months Ended
	Jun. 30, 2021	Jul. 31, 2024 plan shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of equity incentive plans | plan		2
Employee Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Purchase price of shares, percentage	85%
Performance Shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Outstanding shares (in shares) | shares		780
Award requisite service period		5 years

Stock-Based Compensation - Stoc

Stock-Based Compensation - Stock Option Activity (Details) - $ / shares shares in Thousands	6 Months Ended	12 Months Ended
	Jul. 31, 2024	Jan. 31, 2024
Number of Stock Options
Beginning balance (in shares)	23,267
Exercised (in shares)	(3,000)
Forfeited (in shares)	(576)
Ending balance (in shares)	19,691	23,267
Exercisable (in shares)	17,676
Vested and expected to vest (in shares)	19,562
Weighted Average Exercise Price
Beginning balance (in dollars per share)	$ 6.66
Exercised (in dollars per share)	5.70
Forfeited (in dollars per share)	11.20
Ending balance (in dollars per share)	6.68	$ 6.66
Exercisable (in dollars per share)	6.13
Vested and expected to vest (in dollars per share)	$ 6.66
Weighted Average Remaining Contractual Life
Balance (in years)	5 years 2 months 12 days	5 years 10 months 24 days
Exercisable (in years)	5 years
Vested and expected to vest (in years)	5 years 2 months 12 days

Stock-Based Compensation - Rest

Stock-Based Compensation - Restricted Stock Units (Details) - RSUs shares in Thousands	6 Months Ended
	Jul. 31, 2024 $ / shares shares
Number of Restricted Stock Units
Beginning balance (in shares) | shares	9,259
Granted (in shares) | shares	8,225
Released (in shares) | shares	(2,106)
Forfeited (in shares) | shares	(1,767)
Ending balance (in shares) | shares	13,611
Weighted Average Grant Date Fair Value
Beginning balance (in dollars per share) | $ / shares	$ 12.61
Granted (in dollars per share) | $ / shares	11.35
Released (in dollars per share) | $ / shares	12.74
Forfeited (in dollars per share) | $ / shares	12.15
Ending balance (in dollars per share) | $ / shares	$ 11.88

Stock-Based Compensation - St_2

Stock-Based Compensation - Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation, net of amounts capitalized	$ 15,092	$ 14,865	$ 28,947	$ 28,175
Capitalized stock-based compensation	631	874	1,182	1,544
Total stock-based compensation	15,723	15,739	30,129	29,719
Cost of Sales | Subscription
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation, net of amounts capitalized	327	290	610	590
Cost of Sales | Professional services
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation, net of amounts capitalized	364	405	681	808
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation, net of amounts capitalized	2,834	3,897	5,408	6,964
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation, net of amounts capitalized	5,802	6,311	11,406	12,266
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation, net of amounts capitalized	$ 5,765	$ 3,962	$ 10,842	$ 7,547

Net Income Per Share - Narrativ

Net Income Per Share - Narrative (Details)	Jul. 31, 2024 stockClass
Earnings Per Share [Abstract]
Number of classes of stock	2

Net Income Per Share - Schedule

Net Income Per Share - Schedule of Computation of Basic and Diluted Net Income Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Numerator:
Net income	$ 1,841	$ 10,485	$ 12,475	$ 13,293
Denominator:
Weighted-average shares outstanding used in computing net income per share, basic (in shares)	260,830	268,900	266,187	267,271
Net income per common share, basic (in dollars per share)	$ 0.01	$ 0.04	$ 0.05	$ 0.05
Numerator:
Net income	$ 1,841	$ 10,485	$ 12,475	$ 13,293
Denominator:
Weighted-average shares outstanding used in computing net income per share, diluted (in shares)	271,934	283,853	279,695	282,951
Net income per common share, diluted (in dollars per share)	$ 0.01	$ 0.04	$ 0.04	$ 0.05
Stock options
Denominator:
Weighted -average effect of diluted securities (in shares)	7,953	11,259	9,021	11,128
RSUs
Denominator:
Weighted -average effect of diluted securities (in shares)	3,057	3,069	4,167	4,072
Common stock warrants
Denominator:
Common stock warrants (in shares)	94	625	320	480

Net Income Per Share - Potentia

Net Income Per Share - Potentially Dilutive Securities Excluded from Diluted Per Share Calculations (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income per share (in shares)	9,440	4,735	7,469	9,048
Stock options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income per share (in shares)	5,364	2,591	5,171	6,705
PSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income per share (in shares)	780	1,330	780	1,330
RSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income per share (in shares)	3,212	650	1,426	692
ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income per share (in shares)	84	164	92	321

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023
Income Tax Disclosure [Abstract]
Income tax (benefit) expense	$ 4,486	$ 2,241	$ 7,061	$ 999
Valuation allowance, increase (decrease), amount				$ 3,300
Accrued excise tax on share repurchases	$ 2,100		$ 2,100

Restructuring Charges (Details)

Restructuring Charges (Details) - USD ($) $ in Thousands	1 Months Ended		3 Months Ended	6 Months Ended
	May 31, 2024	Feb. 28, 2023	Jul. 31, 2024	Jul. 31, 2024	Jul. 31, 2023	Jan. 31, 2024
Restructuring Cost and Reserve [Line Items]
Reduction in operating costs, percentage	3%	4%
Restructuring costs			$ 3,800	$ 3,800	$ 4,400
Payments for restructuring				1,800
Accrued restructuring costs			2,030	2,030		$ 0
Sales and marketing
Restructuring Cost and Reserve [Line Items]
Restructuring costs			3,000	3,000	4,200
General and administrative
Restructuring Cost and Reserve [Line Items]
Restructuring costs			100	100	$ 200
Research and development
Restructuring Cost and Reserve [Line Items]
Restructuring costs			400	400
Professional services
Restructuring Cost and Reserve [Line Items]
Restructuring costs			$ 300	$ 300

Related Party Transactions (Det

Related Party Transactions (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jul. 31, 2024	Jul. 31, 2023	Jul. 31, 2024	Jul. 31, 2023	Jan. 31, 2024
Related Party Transaction [Line Items]
Related party transaction, amount	$ 100,000	$ 100,000	$ 100,000	$ 100,000
Related Party
Related Party Transaction [Line Items]
Accounts payable	100,000		100,000		$ 200,000
Digital training services for employees
Related Party Transaction [Line Items]
Purchases from related party	0	0	100,000	200,000
Digital training services for customers
Related Party Transaction [Line Items]
Purchases from related party	$ 100,000	$ 100,000	$ 100,000	$ 100,000