Benefitfocus (BNFT) 10-Q 9 Nov 20 2020 Q3 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	9 Months Ended
	Sep. 30, 2020	Nov. 03, 2020
Cover [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Sep. 30, 2020
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q3
Entity Registrant Name	Benefitfocus, Inc.
Entity Central Index Key	0001576169
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Current Fiscal Year End Date	--12-31
Entity Filer Category	Accelerated Filer
Entity Shell Company	false
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Common Stock, Shares Outstanding		32,201,280
Title of 12(b) Security	Common Stock, $0.001 Par Value
Trading Symbol	BNFT
Entity Incorporation, State or Country Code	DE
Security Exchange Name	NASDAQ
Entity File Number	001-36061
Entity Tax Identification Number	46-2346314
Entity Address, Address Line One	100 Benefitfocus Way
Entity Address, City or Town	Charleston
Entity Address, State or Province	SC
Entity Address, Postal Zip Code	29492
City Area Code	843
Local Phone Number	849-7476
Document Quarterly Report	true
Document Transition Report	false

Unaudited Consolidated Balance

Unaudited Consolidated Balance Sheets - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Current assets:
Cash and cash equivalents	$ 108,240	$ 130,976
Marketable securities	67,807	0
Accounts receivable, net	29,899	33,754
Contract, prepaid and other current assets	14,021	21,523
Total current assets	219,967	186,253
Property and equipment, net	30,502	28,669
Financing lease right-of-use assets	70,970	78,520
Operating lease right-of-use assets	1,467	1,715
Intangible assets, net	10,962	12,667
Goodwill	12,857	12,857
Deferred contract costs and other non-current assets	9,987	11,002
Total assets	356,712	331,683
Current liabilities:
Accounts payable	2,475	9,563
Accrued expenses	8,116	10,526
Accrued compensation and benefits	15,736	15,246
Deferred revenue, current portion	28,239	33,429
Lease liabilities and financing obligations, current portion	6,297	6,871
Total current liabilities	60,863	75,635
Deferred revenue, net of current portion	4,543	5,079
Convertible senior notes	181,486	187,949
Lease liabilities and financing obligations, net current portion	80,885	88,572
Other non-current liabilities	3,582	92
Total liabilities	331,359	357,327
Commitments and contingencies	0	0
Redeemable preferred stock:
Series A preferred stock, par value $0.001, 5,000,000 shares authorized, 1,777,778 and 0 shares issued and outstanding at September 30, 2020 and December 31, 2019, respectively, liquidation preference $45 per share as of September 30, 2020	79,193	0
Stockholders' deficit:
Common stock, par value $0.001, 50,000,000 shares authorized, 32,288,044 and 32,788,980 shares issued and outstanding at September 30, 2020 and December 31, 2019, respectively	32	33
Additional paid-in capital	425,283	426,025
Accumulated deficit	(479,155)	(451,702)
Total stockholders' deficit	(53,840)	(25,644)
Total liabilities, redeemable preferred stock and stockholders' deficit	$ 356,712	$ 331,683

Unaudited Consolidated Balanc_2

Unaudited Consolidated Balance Sheets (Parenthetical) - $ / shares	Sep. 30, 2020	Dec. 31, 2019
Statement Of Financial Position [Abstract]
Preferred stock, par value	$ 0.001	$ 0.001
Preferred stock, shares authorized	5,000,000	5,000,000
Preferred stock, shares issued	1,777,778	0
Preferred stock, shares outstanding	1,777,778	0
Liquidation preference per share	$ 45	$ 0
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	50,000,000	50,000,000
Common stock, shares issued	32,288,044	32,788,980
Common stock, shares outstanding	32,288,044	32,788,980

Unaudited Consolidated Statemen

Unaudited Consolidated Statements of Operations and Comprehensive Loss - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Income Statement [Abstract]
Revenue	$ 63,583	$ 71,665	$ 191,911	$ 208,543
Cost of revenue	30,113	35,588	94,422	101,242
Gross profit	33,470	36,077	97,489	107,301
Operating expenses:
Sales and marketing	12,405	18,527	39,863	57,464
Research and development	11,439	14,088	34,252	41,639
General and administrative	9,424	10,772	29,320	34,353
Restructuring costs	0	0	5,616	0
Total operating expenses	33,268	43,387	109,051	133,456
Income (loss) from operations	202	(7,310)	(11,562)	(26,155)
Other income (expense):
Interest income	40	673	563	2,095
Interest expense	(5,771)	(5,926)	(17,524)	(17,577)
Gain on repurchase of convertible senior notes	1,138	0	1,138	0
Other income (expense)	1	3	8	(61)
Total other expense, net	(4,592)	(5,250)	(15,815)	(15,543)
Loss before income taxes	(4,390)	(12,560)	(27,377)	(41,698)
Income tax expense	6	17	17	26
Net loss	(4,396)	(12,577)	(27,394)	(41,724)
Preferred dividends	(1,600)	0	(2,062)	0
Net loss available to common stockholders	(5,996)	(12,577)	(29,456)	(41,724)
Comprehensive loss	$ (5,996)	$ (12,577)	$ (29,456)	$ (41,724)
Net loss per common share:
Basic and diluted	$ (0.19)	$ (0.38)	$ (0.91)	$ (1.29)
Weighted-average common shares outstanding:
Basic and diluted	32,263,876	32,703,723	32,320,201	32,460,494

Unaudited Consolidated Statem_2

Unaudited Consolidated Statements of Changes in Stockholders' Deficit - USD ($) $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Common Stock, $0.001 Par Value	Common Stock, $0.001 Par ValueCumulative Effect, Period of Adoption, Adjustment	Additional Paid-in Capital	Additional Paid-in CapitalCumulative Effect, Period of Adoption, Adjustment	Accumulated Deficit	Accumulated DeficitCumulative Effect, Period of Adoption, Adjustment
Balance at Dec. 31, 2018	$ (10,210)		$ 32		$ 403,631		$ (413,873)
Balance (in shares) at Dec. 31, 2018			32,017,773
Cumulative effect adjustment from adoption of credit standard (Accounting Standards Update 2019-12 [Member]) at Dec. 31, 2018		$ 7,687		$ 0		$ 0		$ 7,687
Exercise of stock options	89		$ 0		89		0
Exercise of stock options (in shares)			18,600
Issuance of common stock upon vesting of restricted stock units	0		$ 0		0		0
Issuance of common stock upon vesting of restricted stock units (in shares)			34,255
Stock-based compensation expense	6,253		$ 0		6,253		0
Net loss	(14,209)		0		0		(14,209)
Balance at Mar. 31, 2019	(10,390)		$ 32		409,973		(420,395)
Balance (in shares) at Mar. 31, 2019			32,070,628
Balance at Dec. 31, 2018	(10,210)		$ 32		403,631		(413,873)
Balance (in shares) at Dec. 31, 2018			32,017,773
Cumulative effect adjustment from adoption of credit standard (Accounting Standards Update 2019-12 [Member]) at Dec. 31, 2018		7,687		0		0		7,687
Cancellation Of Convertible Senior Notes Capped Call Hedge	0
Net loss	(41,724)
Balance at Sep. 30, 2019	(27,069)		$ 33		420,808		(447,910)
Balance (in shares) at Sep. 30, 2019			32,710,032
Balance at Dec. 31, 2018	(10,210)		$ 32		403,631		(413,873)
Balance (in shares) at Dec. 31, 2018			32,017,773
Cumulative effect adjustment from adoption of credit standard (Accounting Standards Update 2019-12 [Member]) at Dec. 31, 2018		7,687		0		0		7,687
Balance at Dec. 31, 2019	$ (25,644)		$ 33		426,025		(451,702)
Balance (in shares) at Dec. 31, 2019	32,788,980		32,788,980
Balance at Mar. 31, 2019	$ (10,390)		$ 32		409,973		(420,395)
Balance (in shares) at Mar. 31, 2019			32,070,628
Exercise of stock options	45		$ 0		45		0
Exercise of stock options (in shares)			6,200
Issuance of common stock upon vesting of restricted stock units	1		$ 1		0		0
Issuance of common stock upon vesting of restricted stock units (in shares)			565,878
Stock-based compensation expense	6,203		$ 0		6,203		0
Net loss	(14,938)		0		0		(14,938)
Balance at Jun. 30, 2019	(19,079)		$ 33		416,221		(435,333)
Balance (in shares) at Jun. 30, 2019			32,642,706
Issuance of common stock upon vesting of restricted stock units	0		$ 0		0		0
Issuance of common stock upon vesting of restricted stock units (in shares)			60,676
Issuance of common stock under Employee Stock Purchase Plan, or ESPP	172		$ 0		172		0
Issuance of common stock under Employee Stock Purchase Plan, or ESPP (in shares)			6,650
Stock-based compensation expense	4,415		$ 0		4,415		0
Net loss	(12,577)		0		0		(12,577)
Balance at Sep. 30, 2019	(27,069)		$ 33		420,808		(447,910)
Balance (in shares) at Sep. 30, 2019			32,710,032
Balance at Dec. 31, 2019	$ (25,644)		$ 33		426,025		(451,702)
Balance (in shares) at Dec. 31, 2019	32,788,980		32,788,980
Cumulative effect adjustment from adoption of credit standard (Accounting Standards Update 2019-12 [Member]) at Dec. 31, 2019		(59)		0		0		(59)
Exercise of stock options	$ 73		$ 0		73		0
Exercise of stock options (in shares)			13,584
Issuance of common stock upon vesting of restricted stock units	0		$ 0		0		0
Issuance of common stock upon vesting of restricted stock units (in shares)			43,315
Stock-based compensation expense	3,677		$ 0		3,677		0
Common stock repurchased	(9,383)		$ (1)		(9,382)		0
Common stock repurchased (in shares)			(1,070,665)
Net loss	(11,136)		$ 0		0		(11,136)
Balance at Mar. 31, 2020	(42,472)		$ 32		420,393		(462,897)
Balance (in shares) at Mar. 31, 2020			31,775,214
Balance at Dec. 31, 2019	$ (25,644)		$ 33		426,025		(451,702)
Balance (in shares) at Dec. 31, 2019	32,788,980		32,788,980
Cumulative effect adjustment from adoption of credit standard (Accounting Standards Update 2019-12 [Member]) at Dec. 31, 2019		$ (59)		$ 0		$ 0		$ (59)
Cancellation Of Convertible Senior Notes Capped Call Hedge	$ (26)
Net loss	(27,394)
Balance at Sep. 30, 2020	$ (53,840)		$ 32		425,283		(479,155)
Balance (in shares) at Sep. 30, 2020	32,288,044		32,288,044
Balance at Mar. 31, 2020	$ (42,472)		$ 32		420,393		(462,897)
Balance (in shares) at Mar. 31, 2020			31,775,214
Exercise of stock options	69		$ 0		69		0
Exercise of stock options (in shares)			10,685
Issuance of common stock upon vesting of restricted stock units	0		$ 0		0		0
Issuance of common stock upon vesting of restricted stock units (in shares)			416,848
Issuance of common stock under Employee Stock Purchase Plan, or ESPP	83		$ 0		83		0
Issuance of common stock under Employee Stock Purchase Plan, or ESPP (in shares)			8,205
Stock-based compensation expense	3,323		$ 0		3,323		0
Common stock repurchased	(284)		$ 0		(284)		0
Common stock repurchased (in shares)			(35,508)
Preferred dividends	(462)		$ 0		(462)		0
Net loss	(11,862)		0		0		(11,862)
Balance at Jun. 30, 2020	(51,605)		$ 32		423,122		(474,759)
Balance (in shares) at Jun. 30, 2020			32,175,444
Exercise of stock options	288		$ 0		288		0
Exercise of stock options (in shares)			38,000
Issuance of common stock upon vesting of restricted stock units	0		$ 0		0		0
Issuance of common stock upon vesting of restricted stock units (in shares)			78,251
Cancellation Of Convertible Senior Notes Capped Call Hedge	26		$ 0		26		0
Cancellation Of Convertible Senior Notes Capped Call Hedge (in shares)			(3,651)
Equity component of repurchased convertible senior notes	(412)		$ 0		(412)		0
Stock-based compensation expense	3,859		0		3,859		0
Preferred dividends	(1,600)		0		(1,600)		0
Net loss	(4,396)		0		0		(4,396)
Balance at Sep. 30, 2020	$ (53,840)		$ 32		$ 425,283		$ (479,155)
Balance (in shares) at Sep. 30, 2020	32,288,044		32,288,044

Unaudited Consolidated Statem_3

Unaudited Consolidated Statements of Cash Flows - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Cash flows from operating activities
Net loss	$ (27,394)	$ (41,724)
Adjustments to reconcile net loss to net cash and cash equivalents used in operating activities:
Depreciation and amortization	18,479	16,629
Stock-based compensation expense	10,859	14,501
Accretion of interest on convertible senior notes	8,834	8,377
Interest accrual on finance lease liabilities	71	25
Rent expense less than payments	(24)	(6)
Non-cash interest income for short-term investments	16	0
Gain on extinguishment of debt	(1,138)	0
Provision for doubtful accounts	111	108
Changes in operating assets and liabilities:
Accounts receivable, net	3,685	(12,791)
Accrued interest on short-term investments	(38)	0
Contract, prepaid and other current assets	7,502	1,282
Deferred costs and other non-current assets	1,014	3,746
Accounts payable and accrued expenses	(9,157)	(642)
Accrued compensation and benefits	490	(1,524)
Deferred revenue	(5,726)	(11,427)
Other non-current liabilities	3,490	(69)
Net cash and cash equivalents provided by (used in) operating activities	11,074	(23,515)
Cash flows from investing activities
Purchases of short term investments held to maturity	67,785	0
Business combination, net of cash acquired	0	(20,914)
Purchases of property and equipment	(9,739)	(10,604)
Net cash and cash equivalents used in investing activities	(77,524)	(31,518)
Cash flows from financing activities
Draws on revolving line of credit	10,000	0
Payments on revolving line of credit	(10,000)	0
Repurchase of convertible senior notes	14,619	0
Payments of debt issuance costs	(154)	(357)
Cancellation of convertible senior notes capped call hedge	26	0
Proceeds from issuance of preferred stock, net of issuance costs	79,192	0
Payments of preferred dividends	(2,062)	0
Repurchase of common stock	(9,667)	0
Proceeds from exercises of stock options and ESPP	513	305
Payments on financing obligations	(635)	(1,032)
Payments of principal on finance lease liabilities	(8,880)	(4,112)
Net cash and cash equivalents provided by (used in) financing activities	43,714	(5,196)
Net decrease in cash and cash equivalents	(22,736)	(60,229)
Cash and cash equivalents, beginning of period	130,976	190,928
Cash and cash equivalents, end of period	108,240	130,699
Supplemental disclosure of non-cash investing and financing activities
Property and equipment purchases in accounts payable and accrued expenses	$ 0	$ 0

Organization and Description of

Organization and Description of Business	9 Months Ended
	Sep. 30, 2020
Organization Consolidation And Presentation Of Financial Statements [Abstract]
Organization and Description of Business	1. Organization and Description of Business Benefitfocus, Inc. (the “Company”) provides a leading cloud-based benefits management platform for consumers, employers, insurance carriers and brokers that is designed to simplify how organizations and individuals transact benefits. The financial statements of the Company include the financial position and operations of its wholly owned subsidiaries, Benefitfocus.com, Inc. and BenefitStore, Inc.

Summary of Significant Accounti

Summary of Significant Accounting Policies	9 Months Ended
	Sep. 30, 2020
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	2. Summary of Significant Accounting Policies Principles of Consolidation These consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. The Company is not the primary beneficiary of, nor does it have a controlling financial interest in, any variable interest entity. Accordingly, the Company has not consolidated any variable interest entity. Interim Unaudited Consolidated Financial Information The accompanying unaudited consolidated financial statements and footnotes have been prepared in accordance with GAAP as contained in the Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (the “Codification” or “ASC”) for interim financial information, and with Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In the opinion of management, the interim financial information includes all adjustments of a normal recurring nature necessary for a fair presentation of the results of operations, financial position, changes in stockholders’ deficit and cash flows. The results of operations for the three- and nine-month periods ended September 30, 2020 are not necessarily indicative of the results for the full year or for any other future period. These unaudited consolidated financial statements should be read in conjunction with the audited financial statements and related footnotes for the year ended December 31, 2019 included in the Company’s Annual Report on Form 10-K. Use of Estimates The preparation of financial statements in conformity with GAAP requires the Company to make estimates and assumptions that affect the reported amounts in the consolidated financial statements and accompanying notes. Such estimates include allowances for doubtful accounts and returns, valuations of deferred income taxes, long-lived assets, capitalizable software development costs and the related amortization, incremental borrowing rate used in lease accounting, the determination of the useful lives of assets, and the impairment assessment of acquired intangibles and goodwill. Additionally as described in revenue and deferred revenue below, estimates are utilized in association with revenue recognition, in particular the estimation of variable consideration using the expected value method from insurance broker commissions reported in Platform revenue. Determination of these transactions and account balances are based on, among other things, the Company’s estimates and judgments. These estimates are based on the Company’s knowledge of current events and actions it may undertake in the future as well as on various other assumptions that it believes to be reasonable. Actual results could differ materially from these estimates. Restructuring Costs On April 28, 2020, the Company announced a restructuring plan to contain costs and further strengthen its liquidity profile in response to the impact of the COVID-19 pandemic. This plan resulted in a reduction in the Company’s U.S. workforce of approximately 17%. The Company recorded restructuring costs of $5,616 in the second quarter of 2020 from one-time severance charges, continuation of health benefits and outplacement services. Restructuring costs are presented separately in operating expenses in the unaudited consolidated statements of operations and comprehensive loss. The plan was implemented and completed in the second quarter of 2020. Revenue and Deferred Revenue The Company derives its revenue primarily from fees for subscription services and professional services sold to employers and insurance carriers as well as platform revenue derived from the value of products sold on our platform. Revenue is recognized when control of these services is transferred to customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services. Taxes collected from customers relating to services and remitted to governmental authorities are excluded from revenue. The Company determines revenue recognition through the following steps: • Identification of each contract with a customer; • Identification of the performance obligations in the contract; • Determination of the transaction price; • Allocation of the transaction price to the performance obligations in the contract; and • Recognition of revenue when, or as, performance obligations are satisfied. Software Services Revenue Software services revenue consists of subscription revenue and platform revenue. Subscription Revenue Subscription revenue primarily consists of monthly subscription fees paid to the Company by its employer and insurance carrier customers for access to, and usage of, cloud-based benefits software solutions for a specified contract term. Fees are generally charged based on the number of employees or subscribers with access to the solution. Subscription services revenue is generally recognized on a ratable basis over the contract term beginning on the date the subscription services are made available to the customer. The Company’s subscription service contracts are generally three years. Subscription revenue also includes fees paid for other services, such as event sponsorships and certain data services. Platform Revenue Platform revenue is generated from the value of policies or products enrolled in through the Company’s marketplace. Platform revenue from carriers is generally recognized over the policy period of the enrolled products. In arrangements where the Company sells policies to employees of its customers as the broker, it earns broker commissions. Revenue from insurance broker commissions and supplier transactions is recognized at a point in time when the orders for the policies are received and transferred to the insurance carrier or supplier, and is reduced by constraints for variable consideration associated with collectability, policy cancellation and termination risks. Professional Services Revenue Professional services revenue primarily consists of fees related to the implementation of software products purchased by customers. Professional services typically include discovery, configuration and deployment, integration, testing, and training. Fees from consulting services and support services are also included in professional services revenue. The Company determined that implementation services for certain of its insurance carrier customers significantly modify or customize the software solution and, as such, do not represent a distinct performance obligation. Accordingly, revenue from such implementation services with these insurance carrier customers are generally recognized over the contract term of the associated subscription services contract, including any extension periods representing a material right. In certain arrangements, the Company utilizes estimates of hours as a measure of progress to determine revenue. Revenue from implementation services with employer customers is generally recognized as those services are performed. Revenue from support and training fees is recognized over the service period. Contracts with Multiple Performance Obligations Certain of the Company’s contracts with customers contain multiple performance obligations. For these contracts, the individual performance obligations are accounted for separately if they are distinct. The Company allocates the transaction price to the separate performance obligations based on their relative standalone selling prices. The Company determines the standalone selling prices based on its overall pricing objectives, taking into consideration market conditions and other factors, including the value of its contracts, the subscription services sold, customer size and complexity, and the number and types of users under the contracts. Contract Costs The Company capitalizes costs to obtain contracts that are considered incremental and recoverable, such as sales commissions. Payments of sales commissions generally include multiple payments. The Company capitalizes only those payments made within an insignificant time from the contract inception, typically three months or less. Subsequent payments are expensed as incurred. The capitalized costs are amortized to sales and marketing expense over the estimated period of benefit of the asset, which is generally four to five years. The Company expenses the costs to obtain a contract when the amortization period is less than one year. Deferred costs related to obtaining contracts are included in deferred contract costs and other non-current assets. The Company capitalizes contract fulfillment costs directly associated with customer contracts that are not related to satisfying performance obligations. The costs are amortized to cost of revenue expense over the estimated period of benefit, which is generally five years. Deferred fulfillment costs are included in deferred contract costs and other non-current assets. The following tables present information about deferred contract costs: Balance of deferred contract costs As of September 30, 2020 As of December 31, 2019 Costs to obtain contracts $ 5,397 $ 6,676 Costs to fulfill contracts $ 3,664 $ 3,112 Three Months Ended September 30, Nine Months Ended September 30, Amortization of deferred contract costs 2020 2019 2020 2019 Costs to obtain contracts included in sales and marketing expense $ 772 $ 871 $ 2,484 $ 2,788 Costs to fulfill contracts included in cost of revenue $ 279 $ 743 $ 961 $ 2,347 Marketable Securities Marketable securities consist of short-term investments in corporate bonds, commercial paper, and U.S. Treasury and agency bonds. To reflect its intention, the Company classifies its marketable securities as held-to-maturity at the time of purchase. As a result, the marketable securities are recorded at amortized cost and any gains or losses realized upon maturity are reported in other expense, net in the consolidated statements of operations and comprehensive loss. Debt securities classified as held-to-maturity are subject to the expected credit loss model prescribed under Accounting Standards Update (“ASU”) No. 2016-13, “Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses of Financial Instruments”. The Company utilizes a lifetime expected credit loss measurement objective for the recognition of credit losses for held-to-maturity securities at the time the financial asset is originated or acquired. The Company measures expected credit losses on its held-to-maturity portfolio on a collective basis by major security type. The expected credit losses are adjusted each period for changes in expected lifetime credit losses. The Company’s credit loss calculations for held-to-maturity securities are based upon historical default and recovery rates of bonds rated with the same rating as its portfolio. An adjustment factor is applied to these credit loss calculations based upon the Company’s assessment of the expected impact from current economic conditions on its investments. The Company monitors the credit quality of debt securities classified as held-to-maturity through the use of their respective credit rating and updates them on a quarterly basis. The allowance for credit losses is discussed in Note 5. Concentrations of Credit Risk The Company’s financial instruments that are exposed to concentrations of credit risk consist primarily of cash equivalents, marketable securities, and accounts receivable. All of the Company’s cash and cash equivalents are held at financial institutions that management believes to be of high credit quality. The bank deposits of the Company might at times, exceed federally insured limits and are generally uninsured and uncollateralized. The Company has not experienced any losses on cash and cash equivalents to date. To manage credit risk related to marketable securities, the Company invests in various types of highly rated corporate bonds, commercial paper, and various United States backed securities with maturities of less than two years. The weighted average maturity of the portfolio of investments must not exceed nine months, per the Company’s investment policy. To manage accounts receivable risk, the Company evaluates the creditworthiness of its customers and maintains an allowance for doubtful accounts. Accounts receivable are unsecured and derived from revenue earned from customers located in the United States. No customer exceeded 10% of accounts receivable as of September 30, 2020. Accounts receivable from one customer represented approximately 11% of the total accounts receivable as of December 31, 2019. Allowance for Doubtful Accounts Historically, the Company used an incurred loss model to calculate its allowance for doubtful accounts. Upon the adoption of ASU No. 2016-13 on January 1, 2020, the Company shifted to a current expected credit loss model. Accounts receivable and allowance for doubtful accounts are discussed in Note 6. Capitalized Software Development Costs The Company capitalizes certain costs related to its software developed or obtained for internal use. Costs related to preliminary project activities and post-implementation activities are expensed as incurred. Internal and external costs incurred during the application development stage, including upgrades and enhancements representing modifications that will result in significant additional functionality, are capitalized. Software maintenance and training costs are expensed as incurred. Capitalized costs are recorded as part of property and equipment and are amortized on a straight-line basis to cost of revenue over the software’s estimated useful life, which is three years. The Company evaluates these assets for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. The following tables present information about capitalized software development costs: Three Months Ended September 30, Nine Months Ended September 30, Capitalized software development costs 2020 2019 2020 2019 Capitalized $ 2,627 $ 2,563 $ 9,199 $ 7,246 Amortized $ 2,032 $ 1,263 $ 5,278 $ 3,760 Capitalized software development costs As of September 30, 2020 As of December 31, 2019 Net book value $ 18,380 $ 14,459 Leases The Company periodically enters into finance leases for property and equipment. The leasing arrangements for the Company’s office space at its headquarters campus are classified as finance leases. The Company also leases office space under operating leases. The Company determines if an arrangement is a lease at inception. Right of use, or ROU, assets represent the Company’s right to use an underlying asset for the lease term. Lease liabilities represent an obligation to make lease payments arising from the lease. Leases with a term of 12 months or less are not included in the recognized ROU assets and lease liabilities for all classes of assets. ROU assets and lease liabilities are recognized at the lease commencement date based on the present value of lease payments over the lease term. Because the Company’s operating leases do not provide an implicit interest rate, the Company uses its incremental borrowing rate based on information available at commencement date to determine the present value of lease payments. The ROU asset also consists of any prepaid lease payments, lease incentives, or initial direct costs. The lease terms used to calculate the ROU asset and related lease liability include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option. Lease expense for operating leases is recognized on a straight-line basis over the lease term as an operating expense while the expense for finance leases is recognized as depreciation expense and interest expense. The Company has lease agreements which require payments for lease and non-lease components (e.g. common area maintenance and equipment maintenance) that are accounted for as a single lease component. Variable lease payment amounts that cannot be determined at the commencement of the lease, such as maintenance costs based on future obligations, are not included in the ROU assets or liabilities. These are expensed as incurred and recorded as variable lease expense. Comprehensive Loss The Company’s net loss equals comprehensive loss for all periods presented. Recently Adopted Accounting Standards Financial Instruments On January 1, 2020, the Company adopted ASU No. 2016-13. The purpose of this ASU is to require a financial asset measured at amortized cost basis to be presented at the net amount expected to be collected. Credit losses relating to available-for-sale debt securities should be recorded through an allowance for credit losses. On adoption, the Company recorded an immaterial cumulative-effect adjustment to retained earnings in connection with expected credit losses on its trade receivables. Fair Value Measurement On January 1, 2020, the Company adopted ASU No. 2018-13, “Fair Value Measurement (Topic 820): Changes to the Disclosure Requirements for Fair Value Measurement”. The ASU modifies the disclosure requirements required for fair value measurements. The adoption of this guidance did not have a material impact on the Company’s consolidated financial statements. Accounting Standards Not Yet Adopted In August 2020, the FASB issued ASU No. 2020-06, “Debt - Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging - Contracts in Entity’s Own Equity (Subtopic 815-40)”. The update simplifies the accounting for convertible debt instruments and convertible preferred stock by reducing the number of accounting models and the number of embedded conversion features that could be recognized separately from the primary contract. This ASU also enhances transparency and improves disclosures for convertible instruments and earnings per share guidance. It is effective for annual reporting periods beginning after December 15, 2021, including interim periods within those fiscal years. Early adoption is permitted, but no earlier than fiscal years beginning after December 15, 2020. This update permits the use of either the modified retrospective or fully retrospective method of transition. The Company is currently evaluating the timing and impact of the adoption of ASU 2020-06 on the Company's consolidated financial statements but anticipates that it will result in a reduction in non-cash interest expense related to the Convertible Senior Notes. In December 2019, the FASB issued ASU No. 2019-12, “Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes”. ASU No. 2019-12 is intended to simplify various aspects related to accounting for income taxes, eliminates certain exceptions to the general principles in ASC Topic 740 related to intra-period tax allocation, simplifies when companies recognize deferred taxes in an interim period, and clarifies certain aspects of the current guidance to promote consistent application. This ASU is effective for the Company for the interim and annual reporting periods starting January 1, 2021. Early adoption is permitted. The Company is currently evaluating the potential effects of this guidance on its consolidated financial statements.

Net Loss Per Common Share

Net Loss Per Common Share	9 Months Ended
	Sep. 30, 2020
Earnings Per Share [Abstract]
Net Loss Per Common Share	3. Net Loss Per Common Share Diluted loss per common share is the same as basic loss per common share for all periods presented because the effects of potentially dilutive items were anti-dilutive given the Company’s net loss. The following common share equivalent securities have been excluded from the calculation of weighted average common shares outstanding because the effect is anti-dilutive for the periods presented: Three Months Ended September 30, Nine Months Ended September 30, Anti-Dilutive Common Share Equivalents 2020 2019 2020 2019 Restricted stock units 2,686,057 2,065,629 2,686,057 2,065,629 Stock options 122,178 206,447 122,178 206,447 Convertible senior notes 4,161,182 4,513,824 4,161,182 4,513,824 Conversion of preferred stock 5,333,334 - 5,333,334 - Employee Stock Purchase Plan 3,117 3,831 3,117 3,831 Total anti-dilutive common share equivalents 12,305,868 6,789,731 12,305,868 6,789,731 Basic and diluted net loss per common share is calculated as follows: Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Numerator: Net loss $ (4,396 ) $ (12,577 ) $ (27,394 ) $ (41,724 ) Preferred dividends (1,600 ) - (2,062 ) - Net loss attributable to common stockholders $ (5,996 ) $ (12,577 ) $ (29,456 ) $ (41,724 ) Denominator: Weighted-average common shares outstanding, basic and diluted 32,263,876 32,703,723 32,320,201 32,460,494 Net loss per common share, basic and diluted $ (0.19 ) $ (0.38 ) $ (0.91 ) $ (1.29 )

Fair Value Measurement

Fair Value Measurement	9 Months Ended
	Sep. 30, 2020
Fair Value Disclosures [Abstract]
Fair Value Measurement	4. Fair Value Measurement The carrying amounts of certain of the Company’s financial instruments, including cash and cash equivalents, accounts payable and other accrued liabilities, and accrued compensation and benefits, approximate fair value due to their short-term nature. The carrying value of the Company’s financing obligations approximates fair value, considering the borrowing rates currently available to the Company with similar terms and credit risks. The Company uses a three-tier fair value hierarchy to classify and disclose all assets and liabilities measured at fair value on a recurring basis, as well as assets and liabilities measured at fair value on a non-recurring basis, in periods subsequent to their initial measurement. The hierarchy requires the Company to use observable inputs when available, and to minimize the use of unobservable inputs when determining fair value. The three tiers are defined as follows: Level 1. Quoted prices (unadjusted) in active markets for identical assets or liabilities. Level 2. Other inputs that are directly or indirectly observable in the marketplace. Level 3. Unobservable inputs for which there is little or no market data, which require the Company to develop its own assumptions. Assets and Liabilities Measured at Fair Value on a Recurring Basis The Company evaluates its financial assets and liabilities subject to fair value measurements on a recurring basis to determine the appropriate level to classify them for each reporting period. This determination requires significant judgments to be made. The following tables present information about the Company’s assets and liabilities that are measured at fair value on a recurring basis using the above categories, as of the periods presented. September 30, 2020 Description Level 1 Level 2 Level 3 Total Cash Equivalents: Money market mutual funds (1) $ 105,123 $ — $ — $ 105,123 Total assets $ 105,123 $ — $ — $ 105,123 December 31, 2019 Description Level 1 Level 2 Level 3 Total Cash Equivalents: Money market mutual funds (1) $ 124,503 $ — $ — $ 124,503 Total assets $ 124,503 $ — $ — $ 124,503 ________________ ( 1) Money market funds are classified as cash equivalents in the Company’s unaudited consolidated balance sheets. As short-term, highly liquid investments readily convertible to known amounts of cash with remaining maturities of three months or less at the time of purchase, the Company’s cash equivalent money market funds have carrying values that approximate fair value.

Marketable Securities

Marketable Securities	9 Months Ended
	Sep. 30, 2020
Marketable Securities [Abstract]
Marketable Securities	5. Marketable Securities Marketable securities consist of corporate bonds, commercial paper and U.S. Treasury and agency bonds, and are classified as held-to-maturity. All marketable securities had contractual maturities of less than one year as of September 30, 2020. The following presents information about the Company’s marketable securities by major security type as of September 30, 2020. There were no marketable securities as of December 31, 2019. As of September 30, 2020 Sector Amortized cost Allowance for credit losses Net carrying amount Gross unrealized gains Gross unrealized losses Fair value Industrial $ 8,987 $ - $ 8,987 $ - $ - $ 8,987 Financial 34,675 - 34,675 - (3 ) 34,672 Government 24,145 - 24,145 3 - 24,148 Total $ 67,807 $ - $ 67,807 $ 3 $ (3 ) $ 67,807 The fair value of marketable securities in the Government major security type is classified as a Level 1 in the Company’s fair value hierarchy described in Note 4. The fair values of the remaining major security types are classified as Level 2. The Company invests in highly rated securities with maturities of two years or less at the time of purchase. Given the credit quality of the financial assets and the historical loss experience associated their respective credit ratings as well as the duration of these financial assets and the short time horizon over which to consider expectations of future economic conditions, the Company has assessed that non-collection of the cost basis of these financial assets is remote.

Accounts receivable, Net

Accounts receivable, Net	9 Months Ended
	Sep. 30, 2020
Accounts Receivable Net [Abstract]
Accounts Receivable, Net	6. Accounts Receivable, net Accounts receivable, net include: As of September 30, 2020 As of December 31, 2019 Accounts receivable $ 32,229 $ 36,669 Less: Allowance for doubtful accounts (298 ) (155 ) Less: Allowance for returns (2,032 ) (2,760 ) Total accounts receivable, net $ 29,899 $ 33,754 Accounts receivable are stated at their amortized cost adjusted for any write-offs and net allowances for returns. The Company estimates expected credit losses related to accounts receivable balances based on a review of available and relevant information including current economic conditions, projected economic conditions, historical loss experience, account aging, and other factors that could affect collectability. Expected credit losses are determined individually or collectively depending on whether the accounts receivable balances share similar risk characteristics. The allowance for doubtful accounts is the best estimate of the amount of expected credit losses related to existing accounts receivable. The Company does not have any off-balance sheet credit exposure related to its customers. Allowance for doubtful accounts Nine Months Ended September 30, Beginning of period $ 155 Provision for credit losses (including effect of adoption) 187 Write-offs and recoveries (44 ) End of period $ 298 The allowances for returns are accounted for as reductions of revenue and are estimated based on the Company’s periodic assessment of historical experience and trends. The Company considers factors such as historical reasons for adjustments, service and delivery issues or delays, and past due customer billings.

Convertible Senior Notes

Convertible Senior Notes	9 Months Ended
	Sep. 30, 2020
Debt Disclosure [Abstract]
Convertible Senior Notes	7. Convertible Senior Notes In December 2018, the Company issued $240,000 aggregate principal amount of 1.25% convertible senior notes (“Notes”) due December 15, 2023, unless earlier repurchased by the Company or converted by the holder pursuant to their terms. Interest is payable semiannually in arrears on June 15 and December 15 of each year, commencing on June 15, 2019. The Notes are governed by an Indenture between the Company, as issuer, and U.S. Bank, National Association, as trustee. The Notes are unsecured and rank: senior in right of payment to the Company’s future indebtedness that is expressly subordinated in right of payment to the Notes; equal in right of payment to the Company’s unsecured indebtedness that is not subordinated; effectively junior in right of payment to any of the Company’s senior, secured indebtedness to the extent of the value of the assets securing such indebtedness; and structurally junior to all indebtedness and other liabilities incurred by the Company’s subsidiaries. Upon conversion, the Company will pay or deliver, as the case may be, cash, shares of the Company’s common stock or a combination of cash and shares of common stock, at the Company’s election. At issuance, the Notes had an initial conversion rate of 18.8076 shares of common stock per $1 principal amount of Notes, which represented an initial effective conversion price of approximately $53.17 per share of common stock and 4,513,824 shares issuable upon conversion. Throughout the term of the Notes, the conversion rate may be adjusted upon the occurrence of certain events. Holders of the Notes will not receive any cash payment representing accrued and unpaid interest, if any, upon conversion of a Note, except in limited circumstances. Accrued but unpaid interest will be deemed to be paid by cash, shares of the Company’s common stock or a combination of cash and shares of the Company’s common stock paid or delivered, as the case may be, to the holder upon conversion of Notes. Prior to the close of business on September 14, 2023, the Notes will be convertible at the option of holders during certain periods, only upon satisfaction of certain conditions set forth below. On or after September 15, 2023, until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert all or any portion of their Notes at the conversion price at any time regardless of whether the conditions set forth below have been met. Holders may convert all or a portion of their Notes prior to the close of business on September 14, 2023, in multiples of $1 principal amount, only under the following circumstances: • during any calendar quarter commencing after the calendar quarter ending on March 31, 2019 (and only during such calendar quarter), if the last reported sales price of the common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day; • during the five business day period after any five consecutive trading day period, or the Notes measurement period, in which the “trading price” (as defined in the Indenture) per $1 principal amount of notes for each trading day of the Notes measurement period was less than 98% of the product of the last reported sale price of the Company’s common stock and the conversion rate on each such trading day; • if the Company calls any or all of the Notes for redemption, at any time prior to the close of business on September 14, 2023; or • upon the occurrence of specified corporate events. As of September 30, 2020, the Notes were not convertible. Based on market data available for publicly traded, senior, unsecured corporate bonds issued by companies in the same industry and with similar maturity, the Company estimated the implied market interest rate of its Notes to be approximately 7.30%, assuming no conversion option. Assumptions used in the estimate represent what market participants would use in pricing the liability component of the Notes, including market interest rates, credit standing, and yield curves, all of which are defined as Level 2 observable inputs. The estimated implied interest rate was applied to the Notes, which resulted in a fair value of the liability component of $181,500 upon issuance, calculated as the present value of future contractual payments based on the $240,000 aggregate principal amount. The excess of the principal amount of the liability component over its carrying amount, or the debt discount, is amortized to interest expense over the term of the Notes. The $58,500 difference between the gross proceeds received from issuance of the Notes of $240,000 and the estimated fair value of the liability component represented the equity component of the Notes and was recorded in additional paid-in capital. In accounting for the transaction costs related to the issuance of the Notes, the Company allocated the total amount incurred to the liability and equity components in proportion to the allocation of proceeds. Transaction costs attributable to the liability component, totaling $4,808, are being amortized to expense over the term of the Notes, and transaction costs attributable to the equity component, totaling $1,550, and were included with the equity component in shareholders’ equity. During the three months ended September 30, 2020, the Company repurchased Notes with an aggregate principal amount of $18,750 and carrying value of $15,346. The Company paid $14,619 in cash of which $14,207 was allocated to the liability component of the Notes and $412 was allocated to the equity component and recorded as an adjustment to additional paid-in capital. The Company recognized a gain on the extinguishment of the liability in the amount of $1,139 and is presented separately in other income (expense) in the unaudited consolidated statements of operations and comprehensive loss. The Notes consist of the following as of: As of September 30, 2020 December 31, 2019 Liability component: Principal $ 221,250 $ 240,000 Less: Debt discount, net of amortization (39,764 ) (52,051 ) Net carrying amount $ 181,486 $ 187,949 Equity component (a) 56,539 56,950 (a) Recorded in the consolidated balance sheet within additional paid-in capital, net of $1,550 transaction costs in equity. The following table sets forth total interest expense recognized related to the Notes: Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 1.25% coupon $ 750 $ 758 $ 2,250 $ 2,250 Amortization of debt discount and transaction costs 2,940 2,836 8,834 8,377 $ 3,690 $ 3,594 $ 11,084 $ 10,627 As of September 30, 2020, the fair value of the Notes, which was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, quoted price of the Notes in an over-the-counter market (Level 2), and carrying value of debt instruments (carrying value excludes the equity component of the Company’s Notes classified in equity) were as follows: September 30, 2020 December 31, 2019 Fair Value Carrying Value Fair Value Carrying Value Convertible senior notes $ 179,766 $ 181,486 $ 207,600 $ 187,949 In connection with the issuance of the Notes, the Company entered into capped call transactions with certain counterparties affiliated with the initial purchasers and others. The capped call transactions are expected to reduce potential dilution of earnings per share upon conversion of the Notes. Under the capped call transactions, the Company purchased capped call options that in the aggregate relate to the total number of shares of the Company’s common stock underlying the Notes, with an initial strike price of approximately $53.17 per share, which corresponds to the initial conversion price of the Notes and is subject to anti-dilution adjustments substantially similar to those applicable to the conversion rate of the Notes, and have a cap price of approximately $89.98. The cost of the purchased capped calls of $33,024 was recorded to stockholders’ deficit and will not be re-measured provided it continues to meet the conditions for equity classification. In connection with the purchase of the Notes described above, the Company terminated a portion of the capped call transactions which resulted in an immaterial amount of payments to the Company in cash and common stock which was recorded in addition paid-in capital. Based on the closing price of our common stock of $11.20 on September 30, 2020, the last trading day of the quarter, the if-converted value of the Notes was less than their respective principal amounts.

Revolving Line of Credit

Revolving Line of Credit	9 Months Ended
	Sep. 30, 2020
Debt Disclosure [Abstract]
Revolving Line of Credit	8. Revolving Line of Credit The Company entered into a new credit facility with Silicon Valley Bank providing for a revolving line of credit agreement on March 3, 2020. This agreement replaced the Company’s previous agreement with Silicon Valley Bank, which expired on February 20, 2020. The three-year The obligations of the Company under the new credit facility are secured by a first priority lien (subject to certain permitted liens) in substantially all of the personal property assets of the Company and its subsidiaries pursuant to the terms of a Guarantee and Collateral Agreement, dated March 3, 2020 and the other security documents. The new credit facility requires the Company to maintain a Consolidated Adjusted Quick Ratio (“AQR”) of (i) Consolidated Quick Assets to (ii) Consolidated Current Liabilities minus the current portion of Deferred Revenue of at least 1.25 to 1.00 as of the last day of any fiscal quarter, and, if the AQR is less than 2.00 to 1.00, a Minimum Consolidated EBITDA of at least $1.00 for any such fiscal quarter calculated on a trailing 12 month basis. The Company has also agreed to fiscal year dollar limits on its capital expenditures. I f an event of default occurs, the lender would be entitled to take various actions, including the acceleration of amounts due under the credit facility and all actions permitted to be taken by a secured creditor . As of September 30, 2020 there were no amounts outstanding under the Company’s revolving line of credit. The amount available to borrow was $50,000 and the interest rate was 2.75% as of September 30, 2020.

Commitments

Commitments	9 Months Ended
	Sep. 30, 2020
Commitments And Contingencies Disclosure [Abstract]
Commitments	9. Commitments Supplemental cash flow information related to the Company’s operating and finance leases was as follows: Cash Paid for Amounts Included in the Measurement of Lease Liabilities Nine Months Ended September 30, 2020 Financing cash flows from finance leases $ 8,880 Operating cash flows from finance leases $ 6,088 Operating cash flows from operating leases $ 438 ROU Assets Obtained in Exchange for New Lease Obligations Finance lease liabilities $ 3,593 Operating lease liabilities $ - As of September 30, 2020, the Company had no additional significant operating or finance leases that had not yet commenced. Finance Leases On March 13, 2020, the Company executed an amendment to its three leases for office space on its headquarters campus. Pursuant to this amendment, the Company paid the lessor, a related party, $3,993 for future rent due in the first half of 2021, representing an approximately 17% discount on rent due for those periods. The ROU assets and financing lease liabilities were adjusted to reflect the effect of the amendment and associated payments.

Redeemable Preferred Stock

Redeemable Preferred Stock	9 Months Ended
	Sep. 30, 2020
Equity [Abstract]
Redeemable Preferred Stock	10. Redeemable Preferred Stock On June 4, 2020, the Company issued and sold 1,777,778 shares of its newly created series of preferred stock, par value of $0.001 per share, designated as “Series A Convertible Preferred Stock” (the “Preferred Stock”) to BuildGroup LLC (the “Buyer”) at purchase price of $45 per share, resulting in total gross proceeds for the Company of approximately $80,000. A member of the Company’s Board of Directors is the Chief Executive Officer of the Buyer. The Buyer also has a second representative on the Board. The Preferred Stock ranks senior to the Company’s common stock with respect to dividends and distributions on liquidation, winding-up and dissolution. Each share of the Preferred Stock has an initial stated value of $45 per share. Holders of shares of the Preferred Stock are entitled to a dividend equal to 8.00% per annum (the “Regular Dividends”), payable quarterly, beginning on June 30, 2020. The Regular Dividends are payable in cash or in kind, at the Company’s option. In the event a Regular Dividend is paid in kind, the stated value of each share of the Preferred Stock will be increased by an amount equal to the accrued Regular Dividend not paid in cash. As of September 30, 2020, the Company paid all dividends on the Preferred Stock in cash. Holders of the Preferred Stock are also entitled to participate in and receive any dividends declared or paid on the common stock on an as-converted basis, and no dividends may be paid to holders of the common stock unless full participating dividends are concurrently paid to the holders of the Preferred Stock. Each holder of the Preferred Stock has the right, at its option, to convert its shares of the Preferred Stock, in whole or in part, into fully paid and non-assessable shares of the common stock, at any time and from time to time. The number of shares of the common stock into which a share of the Preferred Stock will convert at any time is equal to the quotient obtained by dividing its stated value then in effect plus any accumulated and unpaid Regular Dividends by its conversion price of $15.00. The conversion price is subject to customary anti-dilution adjustments, including in the event of any stock split, stock dividend, recapitalization or similar events. At closing, before payment of any dividends in kind, the 1,777,778 shares of the Preferred Stock were convertible into 5,333,334 shares of common stock. The Company may, at its option, redeem the outstanding shares of the Preferred Stock following the fourth anniversary of its issuance. Redemption by the Company is subject to certain liquidity conditions as well conditions connected with the trading price of its common stock. Upon redemption by the Company, the Company will pay the holder of the Preferred Stock 105% of the initial stated value of such share plus any increase in the stated value from the initial stated value plus accumulated and unpaid Regular Dividends. If the Company undergoes a change of control as defined in the purchase agreement, the Company must redeem all of the then-outstanding shares of the Preferred Stock for cash consideration equal to the greater of the amount due for redemption as described above and the amount such holder of shares of the Preferred Stock would have received in respect of the number of shares of the Common Stock that would be issuable upon conversion of such share of the Series A Preferred Stock. Unless and until approval of the Company’s stockholders is obtained as contemplated by the NASDAQ listing rules, no holder of the Preferred Stock may convert shares of the Preferred Stock into shares of common stock if and to the extent that such conversion would result in the holder beneficially owning in excess of 19.9% of the then-outstanding shares of the common stock. As long as not less than 60% of the shares of the Preferred Stock originally issued remain outstanding, the holders of a majority of the then-outstanding shares of the Preferred Stock, voting together as a single class, have the right at any election of directors to elect two directors if the Board consists of nine or fewer directors or three directors if the Board consists of 10. At any time, such elected director(s) may be removed with or without cause only by the affirmative vote or written consent of a majority of the holders of the Preferred Stock entitled to elect such director. Holders of the Preferred Stock generally are entitled to vote with the holders of the shares of the common stock on all matters submitted for a vote of holders of shares of the common stock (voting together with the holders of shares of the common stock as one class) on an as-converted basis, subject to a limitation of ownership of 19.9% of common stock. Additionally, certain matters require the approval of the holders of a majority of the outstanding shares of the Preferred Stock, voting as a separate class. The Buyer is subject to limitations while it holds at least 10% of the Preferred Stock originally purchased. Furthermore, until the earliest of May 30, 2024 and receipt of a notice of redemption, the Buyer cannot sell, transfer or otherwise dispose of the shares of the Preferred Stock or the underlying shares of the common stock, subject to limited exceptions that include exceptions in the case of transfers to certain permitted transferees. For so long as the Buyer and its affiliates collectively hold at least 60% of the shares of the Preferred Stock originally purchased by it or the common stock issuable upon conversion thereof, the Company will pay the Buyer a fee of $400 for the first year following closing and $200 per year thereafter. These management and oversight fees are expensed over the period incurred. The Company incurred $807 in issuance costs related to the sale of the Preferred Stock, including $150 of reimbursement to the Buyer for reasonable fees and out-of-pocket expenses incurred by the Buyer in connection with the transaction. The issuance costs were netted against the proceeds from this transaction.

Stock-based Compensation

Stock-based Compensation	9 Months Ended
	Sep. 30, 2020
Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]
Stock-based Compensation	11. Stock-based Compensation Restricted Stock Units During the nine months ended September 30, 2020, the Company granted 1,400,301 restricted stock units, or RSUs, to employees and officers with an aggregate grant date fair value of $14,734. These RSUs generally vest in equal annual installments over various periods ranging from three to four years from the grant date, subject to continued service to the Company. The Company amortizes the grant date fair value of the stock subject to the RSUs on a straight-line basis over the period of vesting. The weighted-average vesting period for these RSUs is appro x The Company granted 787,736 performance RSUs with an aggregate grant date fair value of $8,051 during the nine months ended September 30, 2020. The aggregate grant date fair value of the performance RSUs assuming target achievement was $6,223. The number of performance RSUs that will vest will be determined upon the achievement of certain financial targets for 2020, and vesting will then occur in equal annual installments over one- and three-year .

Stockholders_ Deficit

Stockholders’ Deficit	9 Months Ended
	Sep. 30, 2020
Equity [Abstract]
Stockholders’ Deficit	12. Stockholders’ Deficit Common Stock The holders of common stock are entitled to one vote for each share. The voting, dividend and liquidation rights of the holders of common stock are subject to and qualified by the rights, powers and preferences of the holders of preferred stock. At September 30, 2020, the Company had reserved a total of 11,699,792 of its authorized 50,000,000 shares of common stock for future issuance as follows: Outstanding stock options 122,178 Restricted stock units 2,686,057 Available for future issuance under stock award plans 3,457,840 Available for future issuance under ESPP 100,383 Issuable upon conversion of Series A Preferred Stock 5,333,334 Total common shares reserved for future issuance 11,699,792 Under its stock repurchase program, the Company purchased 1,106,173 shares of its outstanding common stock, for an aggregate of $9,667 during the nine months ended September 30, 2020. All of these shares have been canceled and returned to its pool of authorized shares to be used for general purposes.

Revenue

Revenue	9 Months Ended
	Sep. 30, 2020
Revenue From Contract With Customer [Abstract]
Revenue	13. Revenue Disaggregation of Revenue The following tables provide information about disaggregation of revenue by service line: Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Service line: Subscription $ 44,989 $ 50,087 $ 134,759 $ 145,649 Platform 5,606 4,109 17,739 14,657 Total software services $ 50,595 $ 54,196 $ 152,498 $ 160,306 Professional services 12,988 17,469 39,413 48,237 Total $ 63,583 $ 71,665 $ 191,911 $ 208,543 Contract Balances The following table provides information about contract assets and contract liabilities from contracts with customers: Balance at Beginning of Period Balance at End of Period Nine Months Ended September 30, 2020 Contract assets $ 16,685 $ 6,792 Contract liabilities: Deferred revenue $ 38,508 $ 32,782 Nine Months Ended September 30, 2019 Contract assets $ 12,798 $ 9,185 Contract liabilities: Deferred revenue $ 45,863 $ 41,127 The Company recognizes payments from customers based on contractual billing schedules. Accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets include amounts related to the Company’s contractual right to consideration for completed performance objectives not yet invoiced. Contract liabilities include payments received in advance of performance under the contract and are recognized as revenue when earned under the contract. The Company had no asset impairment charges related to contract assets during the nine months ended September 30, 2020 and 2019. There were no significant changes in the contract assets outside of standard revenue and billing activity. Revenue recognized during the three and nine months ended September 30, 2020 that was included in the deferred revenue balance at the beginning of the period was $17,206 and $32,421, respectively. The Company recorded favorable adjustments to revenue arising from performance obligations satisfied or partially satisfied in previous periods $972 and $2,892 during the three and nine months ended September 30, 2020, respectively. Performance Obligations As of September 30, 2020, the aggregate amount of the Company’s performance obligations that are unsatisfied or partially unsatisfied were approximately $170,000, of which a majority are expected to be satisfied within the next three years. The Company excludes from its population of performance obligations contracts with original durations of one year or less, contract renewal periods that renew automatically, and amounts of variable consideration that are allocated to wholly unsatisfied distinct service that forms part of a single performance obligation and meets certain variable allocation criteria.

Income Taxes

Income Taxes	9 Months Ended
	Sep. 30, 2020
Income Tax Disclosure [Abstract]
Income Taxes	14. Income Taxes The Company’s effective federal tax rate for the nine months ended September 30, 2020 was less than one percent, primarily as a result of estimated tax losses for the fiscal year to date offset by the increase in the valuation allowance in the net operating loss carryforwards. Current tax expense relates to estimated state income taxes.

Segments and Geographic Informa

Segments and Geographic Information	9 Months Ended
	Sep. 30, 2020
Segment Reporting [Abstract]
Segments and Geographic Information	15. Segments and Geographic Information The Company views its operations and manages its business as one operating segment. Segment information matches the consolidated financial information for the current period and prior periods reported.

Related Parties

Related Parties	9 Months Ended
	Sep. 30, 2020
Related Party Transactions [Abstract]
Related Parties	16. Related Parties Series A Preferred Stock As described in Note 10, the Company sold 1,777,778 shares of Preferred Stock to an entity whose Chief Executive Officer is a member of the Company’s Board of Directors. In connection with this transaction, the Company reimbursed the Buyer $150 for fees incurred in closing the sale of Preferred Stock in June 2020. The Company paid dividends of $1,600 and $2,062 to the buyer for the three and nine months ended September 30, 2020, respectively. Additionally, the Company paid management and oversight fees of $129 to the Buyer for three and nine months ended September 30, 2020. The significant terms of the Preferred Stock are described in Note 10. Leasing Arrangements The Company leases its office space at its Charleston, South Carolina headquarters campus under the terms of three non-cancellable leases from entities affiliated with an executive who is also a Company director and significant stockholder. The Company’s headquarter campus building leases are accounted for as financing lease ROU assets and lease liabilities on the Consolidated Balance Sheet as of September 30, 2020. The three lease agreements have 15-year terms ending on December 31, 2031, with Company options to renew for five additional years. The arrangements provide for 3.0% fixed annual rent increases. Payments under these agreements were $2,594 and $2,519 for the three months ended September 30, 2020 and 2019, respectively and $12,525 and $8,348 for the nine months ended September 30, 2020 and 2019, respectively Payments made for the nine months ended September 30, 2020 include amounts paid in connection with the amendment of these leases discussed in Note 9. Other Related Party Expenses The Company utilizes the services of various companies that are owned and controlled by an executive who is also a Company director and significant stockholder. The companies provide construction project management services, private air transportation and other services. There were no expenses related to these companies for the three months ended September 30, 2020. Expenses related to these companies were $82 for the three months ended September 30, 2019 and $127 and $237 for the nine months ended September 30, 2020 and 2019, respectively. Amounts due to these companies were $24 as of September 30, 2020. There were no amounts due to these companies as of December 31, 2019. The Company purchased software and services from a company affiliated with a Company director. Payments related to this agreement were $26 and $24 for the three months ended September 30, 2020 and 2019, respectively and $77 and $82 for the nine months ended September 30, 2020 and 2019, respectively. Amounts due to this company were $26 as of September 30, 2020. There were no amounts due to this company as of December 31, 2019.

Subsequent Events

Subsequent Events	9 Months Ended
	Sep. 30, 2020
Subsequent Events [Abstract]
Subsequent Events	17. Subsequent Events Restricted Stock Units During October 2020, the Company granted 90,215 RSUs with an aggregate grant date fair value of $1,038 . T hese RSUs generally vest in equal annual installments over various periods ranging from one to four years from the grant date. The weighted-average vesting period for these RSUs is approximately from the date of grant. The Company granted 13,717 performance RSUs with an aggregate grant date fair value of $158 during October 2020 . The aggregate grant date fair value of the performance RSUs assuming target achievement was $115. The number of performance RSUs that will vest will be determined upon the achievement of certain financial targets for 2020, and vesting will then occur in equal annual installments over a three-month two-year and seven-month Common Stock During October and November 2020, employees exercised stock options and RSUs vested resulting in the issuance of 25,836 shares of the Company’s common stock.

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	9 Months Ended
	Sep. 30, 2020
Accounting Policies [Abstract]
Principles of Consolidation	Principles of Consolidation These consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. The Company is not the primary beneficiary of, nor does it have a controlling financial interest in, any variable interest entity. Accordingly, the Company has not consolidated any variable interest entity.
Interim Unaudited Consolidated Financial Information	Interim Unaudited Consolidated Financial Information The accompanying unaudited consolidated financial statements and footnotes have been prepared in accordance with GAAP as contained in the Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (the “Codification” or “ASC”) for interim financial information, and with Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In the opinion of management, the interim financial information includes all adjustments of a normal recurring nature necessary for a fair presentation of the results of operations, financial position, changes in stockholders’ deficit and cash flows. The results of operations for the three- and nine-month periods ended September 30, 2020 are not necessarily indicative of the results for the full year or for any other future period. These unaudited consolidated financial statements should be read in conjunction with the audited financial statements and related footnotes for the year ended December 31, 2019 included in the Company’s Annual Report on Form 10-K.
Use of Estimates	Use of Estimates The preparation of financial statements in conformity with GAAP requires the Company to make estimates and assumptions that affect the reported amounts in the consolidated financial statements and accompanying notes. Such estimates include allowances for doubtful accounts and returns, valuations of deferred income taxes, long-lived assets, capitalizable software development costs and the related amortization, incremental borrowing rate used in lease accounting, the determination of the useful lives of assets, and the impairment assessment of acquired intangibles and goodwill. Additionally as described in revenue and deferred revenue below, estimates are utilized in association with revenue recognition, in particular the estimation of variable consideration using the expected value method from insurance broker commissions reported in Platform revenue. Determination of these transactions and account balances are based on, among other things, the Company’s estimates and judgments. These estimates are based on the Company’s knowledge of current events and actions it may undertake in the future as well as on various other assumptions that it believes to be reasonable. Actual results could differ materially from these estimates.
Restructuring Cost	Restructuring Costs On April 28, 2020, the Company announced a restructuring plan to contain costs and further strengthen its liquidity profile in response to the impact of the COVID-19 pandemic. This plan resulted in a reduction in the Company’s U.S. workforce of approximately 17%. The Company recorded restructuring costs of $5,616 in the second quarter of 2020 from one-time severance charges, continuation of health benefits and outplacement services. Restructuring costs are presented separately in operating expenses in the unaudited consolidated statements of operations and comprehensive loss. The plan was implemented and completed in the second quarter of 2020.
Revenue and Deferred Revenue	Revenue and Deferred Revenue The Company derives its revenue primarily from fees for subscription services and professional services sold to employers and insurance carriers as well as platform revenue derived from the value of products sold on our platform. Revenue is recognized when control of these services is transferred to customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services. Taxes collected from customers relating to services and remitted to governmental authorities are excluded from revenue. The Company determines revenue recognition through the following steps: • Identification of each contract with a customer; • Identification of the performance obligations in the contract; • Determination of the transaction price; • Allocation of the transaction price to the performance obligations in the contract; and • Recognition of revenue when, or as, performance obligations are satisfied. Software Services Revenue Software services revenue consists of subscription revenue and platform revenue. Subscription Revenue Subscription revenue primarily consists of monthly subscription fees paid to the Company by its employer and insurance carrier customers for access to, and usage of, cloud-based benefits software solutions for a specified contract term. Fees are generally charged based on the number of employees or subscribers with access to the solution. Subscription services revenue is generally recognized on a ratable basis over the contract term beginning on the date the subscription services are made available to the customer. The Company’s subscription service contracts are generally three years. Subscription revenue also includes fees paid for other services, such as event sponsorships and certain data services. Platform Revenue Platform revenue is generated from the value of policies or products enrolled in through the Company’s marketplace. Platform revenue from carriers is generally recognized over the policy period of the enrolled products. In arrangements where the Company sells policies to employees of its customers as the broker, it earns broker commissions. Revenue from insurance broker commissions and supplier transactions is recognized at a point in time when the orders for the policies are received and transferred to the insurance carrier or supplier, and is reduced by constraints for variable consideration associated with collectability, policy cancellation and termination risks. Professional Services Revenue Professional services revenue primarily consists of fees related to the implementation of software products purchased by customers. Professional services typically include discovery, configuration and deployment, integration, testing, and training. Fees from consulting services and support services are also included in professional services revenue. The Company determined that implementation services for certain of its insurance carrier customers significantly modify or customize the software solution and, as such, do not represent a distinct performance obligation. Accordingly, revenue from such implementation services with these insurance carrier customers are generally recognized over the contract term of the associated subscription services contract, including any extension periods representing a material right. In certain arrangements, the Company utilizes estimates of hours as a measure of progress to determine revenue. Revenue from implementation services with employer customers is generally recognized as those services are performed. Revenue from support and training fees is recognized over the service period. Contracts with Multiple Performance Obligations Certain of the Company’s contracts with customers contain multiple performance obligations. For these contracts, the individual performance obligations are accounted for separately if they are distinct. The Company allocates the transaction price to the separate performance obligations based on their relative standalone selling prices. The Company determines the standalone selling prices based on its overall pricing objectives, taking into consideration market conditions and other factors, including the value of its contracts, the subscription services sold, customer size and complexity, and the number and types of users under the contracts.
Contract Costs	Contract Costs The Company capitalizes costs to obtain contracts that are considered incremental and recoverable, such as sales commissions. Payments of sales commissions generally include multiple payments. The Company capitalizes only those payments made within an insignificant time from the contract inception, typically three months or less. Subsequent payments are expensed as incurred. The capitalized costs are amortized to sales and marketing expense over the estimated period of benefit of the asset, which is generally four to five years. The Company expenses the costs to obtain a contract when the amortization period is less than one year. Deferred costs related to obtaining contracts are included in deferred contract costs and other non-current assets. The Company capitalizes contract fulfillment costs directly associated with customer contracts that are not related to satisfying performance obligations. The costs are amortized to cost of revenue expense over the estimated period of benefit, which is generally five years. Deferred fulfillment costs are included in deferred contract costs and other non-current assets. The following tables present information about deferred contract costs: Balance of deferred contract costs As of September 30, 2020 As of December 31, 2019 Costs to obtain contracts $ 5,397 $ 6,676 Costs to fulfill contracts $ 3,664 $ 3,112 Three Months Ended September 30, Nine Months Ended September 30, Amortization of deferred contract costs 2020 2019 2020 2019 Costs to obtain contracts included in sales and marketing expense $ 772 $ 871 $ 2,484 $ 2,788 Costs to fulfill contracts included in cost of revenue $ 279 $ 743 $ 961 $ 2,347
Marketable Securities	Marketable Securities Marketable securities consist of short-term investments in corporate bonds, commercial paper, and U.S. Treasury and agency bonds. To reflect its intention, the Company classifies its marketable securities as held-to-maturity at the time of purchase. As a result, the marketable securities are recorded at amortized cost and any gains or losses realized upon maturity are reported in other expense, net in the consolidated statements of operations and comprehensive loss. Debt securities classified as held-to-maturity are subject to the expected credit loss model prescribed under Accounting Standards Update (“ASU”) No. 2016-13, “Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses of Financial Instruments”. The Company utilizes a lifetime expected credit loss measurement objective for the recognition of credit losses for held-to-maturity securities at the time the financial asset is originated or acquired. The Company measures expected credit losses on its held-to-maturity portfolio on a collective basis by major security type. The expected credit losses are adjusted each period for changes in expected lifetime credit losses. The Company’s credit loss calculations for held-to-maturity securities are based upon historical default and recovery rates of bonds rated with the same rating as its portfolio. An adjustment factor is applied to these credit loss calculations based upon the Company’s assessment of the expected impact from current economic conditions on its investments. The Company monitors the credit quality of debt securities classified as held-to-maturity through the use of their respective credit rating and updates them on a quarterly basis. The allowance for credit losses is discussed in Note 5.
Concentrations of Credit Risk	Concentrations of Credit Risk The Company’s financial instruments that are exposed to concentrations of credit risk consist primarily of cash equivalents, marketable securities, and accounts receivable. All of the Company’s cash and cash equivalents are held at financial institutions that management believes to be of high credit quality. The bank deposits of the Company might at times, exceed federally insured limits and are generally uninsured and uncollateralized. The Company has not experienced any losses on cash and cash equivalents to date. To manage credit risk related to marketable securities, the Company invests in various types of highly rated corporate bonds, commercial paper, and various United States backed securities with maturities of less than two years. The weighted average maturity of the portfolio of investments must not exceed nine months, per the Company’s investment policy. To manage accounts receivable risk, the Company evaluates the creditworthiness of its customers and maintains an allowance for doubtful accounts. Accounts receivable are unsecured and derived from revenue earned from customers located in the United States. No customer exceeded 10% of accounts receivable as of September 30, 2020. Accounts receivable from one customer represented approximately 11% of the total accounts receivable as of December 31, 2019.
Accounts Receivable and Allowance for Doubtful Accounts and Returns	Allowance for Doubtful Accounts Historically, the Company used an incurred loss model to calculate its allowance for doubtful accounts. Upon the adoption of ASU No. 2016-13 on January 1, 2020, the Company shifted to a current expected credit loss model. Accounts receivable and allowance for doubtful accounts are discussed in Note 6.
Capitalized Software Development Costs	Capitalized Software Development Costs The Company capitalizes certain costs related to its software developed or obtained for internal use. Costs related to preliminary project activities and post-implementation activities are expensed as incurred. Internal and external costs incurred during the application development stage, including upgrades and enhancements representing modifications that will result in significant additional functionality, are capitalized. Software maintenance and training costs are expensed as incurred. Capitalized costs are recorded as part of property and equipment and are amortized on a straight-line basis to cost of revenue over the software’s estimated useful life, which is three years. The Company evaluates these assets for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. The following tables present information about capitalized software development costs: Three Months Ended September 30, Nine Months Ended September 30, Capitalized software development costs 2020 2019 2020 2019 Capitalized $ 2,627 $ 2,563 $ 9,199 $ 7,246 Amortized $ 2,032 $ 1,263 $ 5,278 $ 3,760 Capitalized software development costs As of September 30, 2020 As of December 31, 2019 Net book value $ 18,380 $ 14,459
Leases	Leases The Company periodically enters into finance leases for property and equipment. The leasing arrangements for the Company’s office space at its headquarters campus are classified as finance leases. The Company also leases office space under operating leases. The Company determines if an arrangement is a lease at inception. Right of use, or ROU, assets represent the Company’s right to use an underlying asset for the lease term. Lease liabilities represent an obligation to make lease payments arising from the lease. Leases with a term of 12 months or less are not included in the recognized ROU assets and lease liabilities for all classes of assets. ROU assets and lease liabilities are recognized at the lease commencement date based on the present value of lease payments over the lease term. Because the Company’s operating leases do not provide an implicit interest rate, the Company uses its incremental borrowing rate based on information available at commencement date to determine the present value of lease payments. The ROU asset also consists of any prepaid lease payments, lease incentives, or initial direct costs. The lease terms used to calculate the ROU asset and related lease liability include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option. Lease expense for operating leases is recognized on a straight-line basis over the lease term as an operating expense while the expense for finance leases is recognized as depreciation expense and interest expense. The Company has lease agreements which require payments for lease and non-lease components (e.g. common area maintenance and equipment maintenance) that are accounted for as a single lease component. Variable lease payment amounts that cannot be determined at the commencement of the lease, such as maintenance costs based on future obligations, are not included in the ROU assets or liabilities. These are expensed as incurred and recorded as variable lease expense.
Comprehensive Loss	Comprehensive Loss The Company’s net loss equals comprehensive loss for all periods presented.
Recently Adopted Accounting Standards	Recently Adopted Accounting Standards Financial Instruments On January 1, 2020, the Company adopted ASU No. 2016-13. The purpose of this ASU is to require a financial asset measured at amortized cost basis to be presented at the net amount expected to be collected. Credit losses relating to available-for-sale debt securities should be recorded through an allowance for credit losses. On adoption, the Company recorded an immaterial cumulative-effect adjustment to retained earnings in connection with expected credit losses on its trade receivables. Fair Value Measurement On January 1, 2020, the Company adopted ASU No. 2018-13, “Fair Value Measurement (Topic 820): Changes to the Disclosure Requirements for Fair Value Measurement”. The ASU modifies the disclosure requirements required for fair value measurements. The adoption of this guidance did not have a material impact on the Company’s consolidated financial statements.
Accounting Standards Not Yet Adopted	Accounting Standards Not Yet Adopted In August 2020, the FASB issued ASU No. 2020-06, “Debt - Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging - Contracts in Entity’s Own Equity (Subtopic 815-40)”. The update simplifies the accounting for convertible debt instruments and convertible preferred stock by reducing the number of accounting models and the number of embedded conversion features that could be recognized separately from the primary contract. This ASU also enhances transparency and improves disclosures for convertible instruments and earnings per share guidance. It is effective for annual reporting periods beginning after December 15, 2021, including interim periods within those fiscal years. Early adoption is permitted, but no earlier than fiscal years beginning after December 15, 2020. This update permits the use of either the modified retrospective or fully retrospective method of transition. The Company is currently evaluating the timing and impact of the adoption of ASU 2020-06 on the Company's consolidated financial statements but anticipates that it will result in a reduction in non-cash interest expense related to the Convertible Senior Notes. In December 2019, the FASB issued ASU No. 2019-12, “Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes”. ASU No. 2019-12 is intended to simplify various aspects related to accounting for income taxes, eliminates certain exceptions to the general principles in ASC Topic 740 related to intra-period tax allocation, simplifies when companies recognize deferred taxes in an interim period, and clarifies certain aspects of the current guidance to promote consistent application. This ASU is effective for the Company for the interim and annual reporting periods starting January 1, 2021. Early adoption is permitted. The Company is currently evaluating the potential effects of this guidance on its consolidated financial statements.

Summary Of Significant Accoun_3

Summary Of Significant Accounting Policies (Tables)	9 Months Ended
	Sep. 30, 2020
Accounting Policies [Abstract]
Schedule of Deferred Contract Costs	The following tables present information about deferred contract costs: Balance of deferred contract costs As of September 30, 2020 As of December 31, 2019 Costs to obtain contracts $ 5,397 $ 6,676 Costs to fulfill contracts $ 3,664 $ 3,112 Three Months Ended September 30, Nine Months Ended September 30, Amortization of deferred contract costs 2020 2019 2020 2019 Costs to obtain contracts included in sales and marketing expense $ 772 $ 871 $ 2,484 $ 2,788 Costs to fulfill contracts included in cost of revenue $ 279 $ 743 $ 961 $ 2,347
Schedule of Capitalized Software Development Costs	The following tables present information about capitalized software development costs: Three Months Ended September 30, Nine Months Ended September 30, Capitalized software development costs 2020 2019 2020 2019 Capitalized $ 2,627 $ 2,563 $ 9,199 $ 7,246 Amortized $ 2,032 $ 1,263 $ 5,278 $ 3,760 Capitalized software development costs As of September 30, 2020 As of December 31, 2019 Net book value $ 18,380 $ 14,459

Net Loss Per Common Share (Tabl

Net Loss Per Common Share (Tables)	9 Months Ended
	Sep. 30, 2020
Earnings Per Share [Abstract]
Common Share Equivalent Securities Excluded from Calculation of Weighted-Average Common Shares Outstanding	The following common share equivalent securities have been excluded from the calculation of weighted average common shares outstanding because the effect is anti-dilutive for the periods presented: Three Months Ended September 30, Nine Months Ended September 30, Anti-Dilutive Common Share Equivalents 2020 2019 2020 2019 Restricted stock units 2,686,057 2,065,629 2,686,057 2,065,629 Stock options 122,178 206,447 122,178 206,447 Convertible senior notes 4,161,182 4,513,824 4,161,182 4,513,824 Conversion of preferred stock 5,333,334 - 5,333,334 - Employee Stock Purchase Plan 3,117 3,831 3,117 3,831 Total anti-dilutive common share equivalents 12,305,868 6,789,731 12,305,868 6,789,731
Basic and Diluted Net Loss per Common Share	Basic and diluted net loss per common share is calculated as follows: Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Numerator: Net loss $ (4,396 ) $ (12,577 ) $ (27,394 ) $ (41,724 ) Preferred dividends (1,600 ) - (2,062 ) - Net loss attributable to common stockholders $ (5,996 ) $ (12,577 ) $ (29,456 ) $ (41,724 ) Denominator: Weighted-average common shares outstanding, basic and diluted 32,263,876 32,703,723 32,320,201 32,460,494 Net loss per common share, basic and diluted $ (0.19 ) $ (0.38 ) $ (0.91 ) $ (1.29 )

Fair Value Measurement (Tables)

Fair Value Measurement (Tables)	9 Months Ended
	Sep. 30, 2020
Fair Value Disclosures [Abstract]
Assets and Liabilities Measured at Fair Value on Recurring Basis	The following tables present information about the Company’s assets and liabilities that are measured at fair value on a recurring basis using the above categories, as of the periods presented. September 30, 2020 Description Level 1 Level 2 Level 3 Total Cash Equivalents: Money market mutual funds (1) $ 105,123 $ — $ — $ 105,123 Total assets $ 105,123 $ — $ — $ 105,123 December 31, 2019 Description Level 1 Level 2 Level 3 Total Cash Equivalents: Money market mutual funds (1) $ 124,503 $ — $ — $ 124,503 Total assets $ 124,503 $ — $ — $ 124,503 ________________ ( 1) Money market funds are classified as cash equivalents in the Company’s unaudited consolidated balance sheets. As short-term, highly liquid investments readily convertible to known amounts of cash with remaining maturities of three months or less at the time of purchase, the Company’s cash equivalent money market funds have carrying values that approximate fair value.

Marketable Securities (Tables)

Marketable Securities (Tables)	9 Months Ended
	Sep. 30, 2020
Marketable Securities [Abstract]
Schedule of Marketable Securities	Marketable securities consist of corporate bonds, commercial paper and U.S. Treasury and agency bonds, and are classified as held-to-maturity. All marketable securities had contractual maturities of less than one year as of September 30, 2020. The following presents information about the Company’s marketable securities by major security type as of September 30, 2020. There were no marketable securities as of December 31, 2019. As of September 30, 2020 Sector Amortized cost Allowance for credit losses Net carrying amount Gross unrealized gains Gross unrealized losses Fair value Industrial $ 8,987 $ - $ 8,987 $ - $ - $ 8,987 Financial 34,675 - 34,675 - (3 ) 34,672 Government 24,145 - 24,145 3 - 24,148 Total $ 67,807 $ - $ 67,807 $ 3 $ (3 ) $ 67,807

Accounts receivable, Net (Table

Accounts receivable, Net (Tables)	9 Months Ended
	Sep. 30, 2020
Accounts Receivable Net [Abstract]
Summary of Account Receivable, Net	Accounts receivable, net include: As of September 30, 2020 As of December 31, 2019 Accounts receivable $ 32,229 $ 36,669 Less: Allowance for doubtful accounts (298 ) (155 ) Less: Allowance for returns (2,032 ) (2,760 ) Total accounts receivable, net $ 29,899 $ 33,754
Schedule of Allowance for Doubtful Accounts	Allowance for doubtful accounts Nine Months Ended September 30, Beginning of period $ 155 Provision for credit losses (including effect of adoption) 187 Write-offs and recoveries (44 ) End of period $ 298

Convertible Senior Notes (Table

Convertible Senior Notes (Tables)	9 Months Ended
	Sep. 30, 2020
Debt Disclosure [Abstract]
Schedule of Convertible Notes	The Notes consist of the following as of: As of September 30, 2020 December 31, 2019 Liability component: Principal $ 221,250 $ 240,000 Less: Debt discount, net of amortization (39,764 ) (52,051 ) Net carrying amount $ 181,486 $ 187,949 Equity component (a) 56,539 56,950 (a) Recorded in the consolidated balance sheet within additional paid-in capital, net of $1,550 transaction costs in equity.
Summary of Recognized Interest Expense	The following table sets forth total interest expense recognized related to the Notes: Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 1.25% coupon $ 750 $ 758 $ 2,250 $ 2,250 Amortization of debt discount and transaction costs 2,940 2,836 8,834 8,377 $ 3,690 $ 3,594 $ 11,084 $ 10,627
Schedule of Fair Value and Carrying Value of Convertible Senior Notes	As of September 30, 2020, the fair value of the Notes, which was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, quoted price of the Notes in an over-the-counter market (Level 2), and carrying value of debt instruments (carrying value excludes the equity component of the Company’s Notes classified in equity) were as follows: September 30, 2020 December 31, 2019 Fair Value Carrying Value Fair Value Carrying Value Convertible senior notes $ 179,766 $ 181,486 $ 207,600 $ 187,949

Commitments (Tables)

Commitments (Tables)	9 Months Ended
	Sep. 30, 2020
Leases [Abstract]
Schedule of Supplemental Cash Flow Information Related to Operating and Finance Leases	Supplemental cash flow information related to the Company’s operating and finance leases was as follows: Cash Paid for Amounts Included in the Measurement of Lease Liabilities Nine Months Ended September 30, 2020 Financing cash flows from finance leases $ 8,880 Operating cash flows from finance leases $ 6,088 Operating cash flows from operating leases $ 438 ROU Assets Obtained in Exchange for New Lease Obligations Finance lease liabilities $ 3,593 Operating lease liabilities $ -

Stockholders_ Deficit (Tables)

Stockholders’ Deficit (Tables)	9 Months Ended
	Sep. 30, 2020
Equity [Abstract]
Shares of Common Stock Reserved for Future Issuance	At September 30, 2020, the Company had reserved a total of 11,699,792 of its authorized 50,000,000 shares of common stock for future issuance as follows: Outstanding stock options 122,178 Restricted stock units 2,686,057 Available for future issuance under stock award plans 3,457,840 Available for future issuance under ESPP 100,383 Issuable upon conversion of Series A Preferred Stock 5,333,334 Total common shares reserved for future issuance 11,699,792

Revenue (Tables)

Revenue (Tables)	9 Months Ended
	Sep. 30, 2020
Revenue From Contract With Customer [Abstract]
Summary of Disaggregation of Revenue by Service Line	The following tables provide information about disaggregation of revenue by service line: Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Service line: Subscription $ 44,989 $ 50,087 $ 134,759 $ 145,649 Platform 5,606 4,109 17,739 14,657 Total software services $ 50,595 $ 54,196 $ 152,498 $ 160,306 Professional services 12,988 17,469 39,413 48,237 Total $ 63,583 $ 71,665 $ 191,911 $ 208,543
Summary of Contract Assets and Contract Liabilities	The following table provides information about contract assets and contract liabilities from contracts with customers: Balance at Beginning of Period Balance at End of Period Nine Months Ended September 30, 2020 Contract assets $ 16,685 $ 6,792 Contract liabilities: Deferred revenue $ 38,508 $ 32,782 Nine Months Ended September 30, 2019 Contract assets $ 12,798 $ 9,185 Contract liabilities: Deferred revenue $ 45,863 $ 41,127

Summary of Significant Accoun_4

Summary of Significant Accounting Policies - Additional Information (Detail) $ in Thousands	3 Months Ended			9 Months Ended		12 Months Ended
	Sep. 30, 2020USD ($)Customer	Jun. 30, 2020USD ($)	Sep. 30, 2019USD ($)Customer	Sep. 30, 2020USD ($)Customer	Sep. 30, 2019USD ($)Customer	Dec. 31, 2019Customer
Summary Of Significant Accounting Policies [Line Items]
Restructuring costs | $	$ 0		$ 0	$ 5,616	$ 0
Contract cost payments, description				The Company capitalizes costs to obtain contracts that are considered incremental and recoverable, such as sales commissions.  Payments of sales commissions generally include multiple payments. The Company capitalizes only those payments made within an insignificant time from the contract inception, typically three months or less.  Subsequent payments are expensed as incurred. The capitalized costs are amortized to sales and marketing expense over the estimated period of benefit of the asset, which is generally four to five years. The Company expenses the costs to obtain a contract when the amortization period is less than one year.
Capitalized Software Development Costs
Summary Of Significant Accounting Policies [Line Items]
Useful lives for property and equipment				3 years
Accounts Receivable
Summary Of Significant Accounting Policies [Line Items]
No of Custumer | Customer	0			0		1
Total Revenue
Summary Of Significant Accounting Policies [Line Items]
No of Custumer | Customer	0		0	0	0
Customer Concentration Risk | Accounts Receivable
Summary Of Significant Accounting Policies [Line Items]
Concentration Risk, Percentage						11.00%
Customer Concentration Risk | Total Revenue
Summary Of Significant Accounting Policies [Line Items]
Concentration Risk, Percentage	10.00%		10.00%	10.00%	10.00%
Cost of Revenue
Summary Of Significant Accounting Policies [Line Items]
Estimated amortization period of contract costs				5 years
Minimum | Sales and Marketing Expense
Summary Of Significant Accounting Policies [Line Items]
Estimated amortization period of contract costs				4 years
Maximum | Sales and Marketing Expense
Summary Of Significant Accounting Policies [Line Items]
Estimated amortization period of contract costs				5 years
UNITED STATES
Summary Of Significant Accounting Policies [Line Items]
Restructuring costs | $		$ 5,616
Percentage of employees reduction plan		17.00%

Schedule of Deferred Contract C

Schedule of Deferred Contract Costs (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Condensed Income Statements Captions [Line Items]
Deferred contract costs and other non-current assets	$ 9,987		$ 9,987		$ 11,002
Sales and Marketing Expense
Condensed Income Statements Captions [Line Items]
Deferred contract costs and other non-current assets	5,397		5,397		6,676
Costs to obtain contracts included in sales and marketing expense	772	$ 871	2,484	$ 2,788
Cost of Revenue
Condensed Income Statements Captions [Line Items]
Deferred contract costs and other non-current assets	3,664		3,664		$ 3,112
Costs to obtain contracts included in sales and marketing expense	$ 279	$ 743	$ 961	$ 2,347

Schedule of Capitalized Softwar

Schedule of Capitalized Software Development Costs (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Accounting Policies [Abstract]
Capitalized	$ 2,627	$ 2,563	$ 9,199	$ 7,246
Amortized	2,032	$ 1,263	5,278	$ 3,760
Net book value	$ 18,380		$ 18,380		$ 14,459

Common Share Equivalents Securi

Common Share Equivalents Securities Excluded from Calculation of Weighted Average Common Share Outstanding (Detail) - shares	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common share equivalents	12,305,868	6,789,731	12,305,868	6,789,731
Restricted Stock Units (RSUs)
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common share equivalents	2,686,057	2,065,629	2,686,057	2,065,629
Stock Options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common share equivalents	122,178	206,447	122,178	206,447
Convertible Senior Notes
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common share equivalents	4,161,182	4,513,824	4,161,182	4,513,824
Conversion of Preferred Stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common share equivalents	5,333,334		5,333,334
Employee Stock Purchase Plan
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common share equivalents	3,117	3,831	3,117	3,831

Basic and Diluted Net Loss per

Basic and Diluted Net Loss per Common Share (Detail) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended						9 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Sep. 30, 2020	Sep. 30, 2019
Numerator:
Net loss	$ (4,396)	$ (11,862)	$ (11,136)	$ (12,577)	$ (14,938)	$ (14,209)	$ (27,394)	$ (41,724)
Preferred dividends	(1,600)			0			(2,062)	0
Net loss attributable to common stockholders	$ (5,996)			$ (12,577)			$ (29,456)	$ (41,724)
Denominator:
Basic and diluted	32,263,876			32,703,723			32,320,201	32,460,494
Basic and diluted	$ (0.19)			$ (0.38)			$ (0.91)	$ (1.29)

Assets and Liabilities Measured

Assets and Liabilities Measured at Fair Value on a Recurring Basis (Detail) - Fair Value, Measurements, Recurring - USD ($) $ in Thousands		Sep. 30, 2020	Dec. 31, 2019
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total assets		$ 105,123	$ 124,503
Money market mutual funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash Equivalents	[1]	105,123	124,503
Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total assets		105,123	124,503
Level 1 | Money market mutual funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash Equivalents	[1]	105,123	124,503
Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total assets		0	0
Level 2 | Money market mutual funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash Equivalents	[1]	0	0
Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total assets		0	0
Level 3 | Money market mutual funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash Equivalents	[1]	$ 0	$ 0
[1]	Money market funds are classified as cash equivalents in the Company’s unaudited consolidated balance sheets. As short-term, highly liquid investments readily convertible to known amounts of cash with remaining maturities of three months or less at the time of purchase, the Company’s cash equivalent money market funds have carrying values that approximate fair value.

Schedule of Marketable Securiti

Schedule of Marketable Securities (Detail) $ in Thousands	Sep. 30, 2020USD ($)
Marketable Securities [Line Items]
Amortized cost	$ 67,807
Allowance for credit losses	0
Net carrying amount	67,807
Gross unrealized gains	3
Gross unrealized losses	(3)
Fair value	67,807
Industrial
Marketable Securities [Line Items]
Amortized cost	8,987
Allowance for credit losses	0
Net carrying amount	8,987
Gross unrealized gains	0
Gross unrealized losses	0
Fair value	8,987
Financial
Marketable Securities [Line Items]
Amortized cost	34,675
Allowance for credit losses	0
Net carrying amount	34,675
Gross unrealized gains	0
Gross unrealized losses	(3)
Fair value	34,672
Government
Marketable Securities [Line Items]
Amortized cost	24,145
Allowance for credit losses	0
Net carrying amount	24,145
Gross unrealized gains	3
Gross unrealized losses	0
Fair value	$ 24,148

Summary of Account Receivable,

Summary of Account Receivable, Net (Detail) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Accounts Receivable Net [Abstract]
Accounts receivable	$ 32,229	$ 36,669
Less: Allowance for doubtful accounts	(298)	(155)
Less: Allowance for returns	(2,032)	(2,760)
Total accounts receivable, net	$ 29,899	$ 33,754

Schedule of Allowance for Doubt

Schedule of Allowance for Doubtful Accounts (Detail) $ in Thousands	9 Months Ended
	Sep. 30, 2020USD ($)
Accounts Receivable Net [Abstract]
Beginning of period	$ 155
Provision for credit losses (including effect of adoption)	187
Write-offs and recoveries	(44)
End of period	$ 298

Convertible Senior Notes - Addi

Convertible Senior Notes - Additional Information (Detail)	1 Months Ended	3 Months Ended	9 Months Ended
	Dec. 31, 2018USD ($)	Sep. 30, 2020USD ($)$ / shares	Sep. 30, 2020USD ($)sharesDay$ / shares	Sep. 30, 2019USD ($)
Debt Instrument [Line Items]
Gain (loss) on extinguishment of debt			$ 1,138,000	$ 0
Common Stock
Debt Instrument [Line Items]
Closing price of our common stock | $ / shares		$ 11.20	$ 11.20
1.25% Convertible Senior Notes
Debt Instrument [Line Items]
Debt instrument, aggregate principal amount	$ 240,000,000	$ 240,000,000	$ 240,000,000
Debt instrument, interest rate	1.25%
Debt instrument, maturity date	Dec. 15, 2023
Initial effective conversion price of debt instrument | $ / shares		$ 1	$ 1
Consecutive trading period | Day			5
Interest rate conversion notes			7.30%
Fair value of the liability conversion notes		$ 181,500,000	$ 181,500,000
Gross proceeds received from issuance of the notes			240,000,000
Difference between gross proceeds received from issuance of the notes and estimated fair value of notes			58,500,000
Transaction costs attributable to the liability component		4,808,000	4,808,000
Transaction costs attributable to the equity component		1,550,000	1,550,000
Debt instrument purchased, aggregate principal amount		18,750,000	18,750,000
Debt instrument repurchased, carrying value		15,346,000	$ 15,346,000
Payment made in cash on purchase of debt		14,619,000
Payment allocated to liability component of notes		14,207,000
Payment allocated to equity component of notes		412,000
Gain (loss) on extinguishment of debt		$ 1,139,000
1.25% Convertible Senior Notes | Call Option
Debt Instrument [Line Items]
Initial strike price | $ / shares		53.17	53.17
Cap price | $ / shares		89.98	89.98
Purchase of convertible note capped call hedge			$ 33,024
1.25% Convertible Senior Notes | Maximum
Debt Instrument [Line Items]
Conversion price percentage			1.30
Percent of Senior notes Principal amount to trigger Conversion as product of stock price and conversion rate			98.00%
1.25% Convertible Senior Notes | Common Stock
Debt Instrument [Line Items]
Debt instrument, conversion ratio			18.8076
Initial effective conversion price of debt instrument | $ / shares		$ 53.17	$ 53.17
Number shares issuable upon conversion | shares			4,513,824

Schedule of Convertible Notes (

Schedule of Convertible Notes (Detail) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Sep. 30, 2020	Dec. 31, 2019
Debt Instrument [Line Items]
Equity component (a)	$ (412)
1.25% Convertible Senior Notes
Debt Instrument [Line Items]
Principal	221,250	$ 221,250	$ 240,000
Less: Debt discount, net of amortization	(39,764)	(39,764)	(52,051)
Net carrying amount	$ 181,486	181,486	187,949
Equity component (a)		$ 56,539	$ 56,950

Schedule of Convertible Notes_2

Schedule of Convertible Notes (Parenthetical) (Detail) - 1.25% Convertible Senior Notes $ in Thousands	Sep. 30, 2020USD ($)
Debt Instrument [Line Items]
Transaction costs attributable to the equity component	$ 1,550
Additional Paid-in Capital
Debt Instrument [Line Items]
Transaction costs attributable to the equity component	$ 1,550

Summary of Recognized Interest

Summary of Recognized Interest Expense (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Debt Instrument [Line Items]
Interest expense	$ 5,771	$ 5,926	$ 17,524	$ 17,577
1.25% Convertible Senior Notes
Debt Instrument [Line Items]
1.25% coupon	750	758	2,250	2,250
Amortization of debt discount and transaction costs	2,940	2,836	8,834	8,377
Interest expense	$ 3,690	$ 3,594	$ 11,084	$ 10,627

Schedule of Fair Value and Carr

Schedule of Fair Value and Carrying Value of Convertible Senior Notes (Detail) - 1.25% Convertible Senior Notes - USD ($) $ in Thousands	Dec. 31, 2019	Sep. 30, 2019
Debt Instrument [Line Items]
Fair Value	$ 207,600	$ 179,766
Carrying Value	$ 187,949	$ 181,486

Revolving Line of Credit - Addi

Revolving Line of Credit - Additional Information (Detail) - USD ($) $ in Thousands	Mar. 03, 2020	Sep. 30, 2020
Senior Revolving Line of Credit
Line Of Credit Facility [Line Items]
Amount outstanding under credit facility		$ 0
Line of credit facility current borrowing capacity available		$ 50,000
Interest rate		2.75%
Revolving Line of Credit Agreement | Silicon Valley Bank
Line Of Credit Facility [Line Items]
Line of credit facility expiration date	Feb. 20, 2020
Line of credit facility, expiration period	3 years
Line of credit facility current maximum borrowing capacity	$ 50,000
Line of credit facility expanded maximum borrowing capacity	$ 100,000
Description of customary representations and warranties and restrictive covenants	Company to maintain a Consolidated Adjusted Quick Ratio (“AQR”) of (i) Consolidated Quick Assets to (ii) Consolidated Current Liabilities minus the current portion of Deferred Revenue of at least 1.25 to 1.00 as of the last day of any fiscal quarter, and, if the AQR is less than 2.00 to 1.00, a Minimum Consolidated EBITDA of at least $1.00 for any such fiscal quarter calculated on a trailing 12 month basis. The Company has also agreed to fiscal year dollar limits on its capital expenditures.
Federal funds effective rate plus	0.50%
Revolving Line of Credit Agreement | Silicon Valley Bank | Minimum
Line Of Credit Facility [Line Items]
Interest rate margin to be added on prime rate	(0.50%)
Line of credit facility, unused capacity, commitment fee percentage	0.00%
Adjusted Quick Ratio	1.25
EBITDA	1
Revolving Line of Credit Agreement | Silicon Valley Bank | Maximum
Line Of Credit Facility [Line Items]
Interest rate margin to be added on prime rate	0.50%
Line of credit facility, unused capacity, commitment fee percentage	0.40%
Adjusted Quick Ratio	2

Schedule of Supplemental Cash F

Schedule of Supplemental Cash Flow Information Related to Operating and Finance Leases (Detail) - USD ($) $ in Thousands	Mar. 13, 2020	Sep. 30, 2020
Commitments And Contingencies Disclosure [Abstract]
Financing cash flows from finance leases	$ 3,993	$ 8,880
Operating cash flows from finance leases		6,088
Operating cash flows from operating leases		438
ROU Assets Obtained in Exchange for New Lease Obligations
Finance lease liabilities		3,593
Operating lease liabilities		$ 0

Commitments - Additional Inform

Commitments - Additional Information (Detail) $ in Thousands	Mar. 13, 2020USD ($)Lease	Sep. 30, 2020USD ($)	Feb. 29, 2020USD ($)	Dec. 31, 2019USD ($)
Commitments And Contingencies Disclosure [Abstract]
Payment for future rent due in the first half of 2021	$ 3,993	$ 8,880
Number of leases for office space | Lease	3
Percentage of discount rate on rent for the Period	17.00%
Finance lease, liability, payment, due			$ 3,723
Finance lease, liability, payments, due year one			784
Finance lease, liability, payments, due year two			1,470
Finance lease, liability, payments, due year three			1,470
Financing lease right-of-use assets		$ 70,970	3,593	$ 78,520
Finance lease, liability			$ 3,593

Redeemable Preferred Stock - Ad

Redeemable Preferred Stock - Additional Information (Detail) - USD ($) $ / shares in Units, $ in Thousands	Jun. 04, 2020	Jun. 30, 2020	Sep. 30, 2020
Schedule Of Stockholders Equity [Line Items]
Preferred stock, par value	$ 45
Preferred stock,dividend rate		8.00%
Preferred stock,intial stated value	105.00%
Shares will beneficially own in excess of shares of Common Stock outstanding.	19.90%
Common stock shares ownership	19.90%
Percentage of hold shares of preferred stock originally purchased.	10.00%
Preferred Stock
Schedule Of Stockholders Equity [Line Items]
Buyer and its affiliates descriptions	For so long as the Buyer and its affiliates collectively hold at least 60% of the shares of the Preferred Stock originally purchased by it or the common stock issuable upon conversion thereof, the Company will pay the Buyer a fee of $400 for the first year following closing and $200 per year thereafter. These management and oversight fees are expensed over the period incurred.
Minimum holding percentage of preferred stock			60.00%
Conversion of stock, amount fee			$ 400
Conversion of stock amount, thereafter			200
Issuance costs related to sale of stock			807
Additional reimbursed reasonable fees			$ 150
Maximum
Schedule Of Stockholders Equity [Line Items]
Preferred stock,originally issued remain otstanding	60.00%
Series A Preferred Stock
Schedule Of Stockholders Equity [Line Items]
Issuance of Series A Preferred stock for cash, net of issuance costs (in shares)	1,777,778		1,777,778
Preferred stock, par value	$ 0.001
Preferred stock,purchase price per share	$ 45
Total gross proceeds	$ 80,000
Preferred stock shares converted into common stock shares			5,333,334
Conversion of Preferred Stock
Schedule Of Stockholders Equity [Line Items]
Initial effective conversion price of debt instrument	$ 15
Preferred stock shares converted into common stock shares	5,333,334

Stock-Based Compensation - Addi

Stock-Based Compensation - Additional Information (Detail) $ in Thousands	9 Months Ended
	Sep. 30, 2020USD ($)shares
Restricted Stock Units (RSUs)
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Number of restricted stock units, granted | shares	1,400,301
Restricted stock units, aggregate grant date fair value	$ 14,734
Stock plan vesting period	3 years 1 month 2 days
Restricted Stock Units (RSUs) | Minimum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock plan vesting period	3 years
Restricted Stock Units (RSUs) | Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock plan vesting period	4 years
Performance Based Restricted Stock Units RSUs
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Number of restricted stock units, granted | shares	787,736
Restricted stock units, aggregate grant date fair value	$ 8,051
Restricted stock units, aggregate grant date fair value assuming target achievement	$ 6,223
Weighted average vesting period	2 years 4 months 9 days
Performance Based Restricted Stock Units RSUs | Minimum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock plan vesting period	1 year
Shares issued vesting percentage	0.00%
Performance Based Restricted Stock Units RSUs | Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock plan vesting period	3 years
Shares issued vesting percentage	100.00%

Stockholders' Deficit - Additio

Stockholders' Deficit - Additional Information (Detail) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Schedule Of Stockholders Equity [Line Items]
Common stock, authorized shares reserved for future issuance	11,699,792
Common stock, shares authorized	50,000,000	50,000,000
Stock repurchase program, number of shares repurchased	1,106,173
Stock repurchase program, amount of shares repurchased	$ 9,667

Common Stock for Future Issuanc

Common Stock for Future Issuance (Detail)	Sep. 30, 2020shares
Class Of Stock [Line Items]
Outstanding stock options	122,178
Restricted stock units	2,686,057
Total common shares reserved for future issuance	11,699,792
Series A Preferred Stock
Class Of Stock [Line Items]
Preferred stock shares converted into common stock shares	5,333,334
Stock Award Plans
Class Of Stock [Line Items]
Common stock available for future issuance	3,457,840
ESPP
Class Of Stock [Line Items]
Common stock available for future issuance	100,383

Summary of Disaggregation of Re

Summary of Disaggregation of Revenue by Service Line (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Disaggregation Of Revenue [Line Items]
Revenue	$ 63,583	$ 71,665	$ 191,911	$ 208,543
Subscription
Disaggregation Of Revenue [Line Items]
Revenue	44,989	50,087	134,759	145,649
Platform
Disaggregation Of Revenue [Line Items]
Revenue	5,606	4,109	17,739	14,657
Total Software Services
Disaggregation Of Revenue [Line Items]
Revenue	50,595	54,196	152,498	160,306
Professional Services
Disaggregation Of Revenue [Line Items]
Revenue	$ 12,988	$ 17,469	$ 39,413	$ 48,237

Summary of Contract Assets and

Summary of Contract Assets and Contract Liabilities (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019	Sep. 30, 2019	Dec. 31, 2018
Revenue From Contract With Customer [Abstract]
Contract assets	$ 6,792	$ 16,685	$ 9,185	$ 12,798
Contract liabilities:
Deferred revenue	$ 32,782	$ 38,508	$ 41,127	$ 45,863

Revenue - Additional Informatio

Revenue - Additional Information (Detail) - USD ($)	3 Months Ended	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2020	Sep. 30, 2019
Revenue From Contract With Customer [Abstract]
Asset impairment charges related to contract assets		$ 0	$ 0
Changes in the contract assets outside of standard revenue and billing activity		0
Revenue recognized included in deferred revenue beginning balance	$ 17,206,000	32,421,000
Favorable adjustments to revenue arising from performance obligations satisfied or partially satisfied in previous periods	972,000	2,892,000
Aggregate amount of unsatisfied or partially unsatisfied performance obligations	$ 170,000,000	$ 170,000,000

Revenue - Additional Informat_2

Revenue - Additional Information (Detail1)	Sep. 30, 2020
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2020-04-01
Disaggregation Of Revenue [Line Items]
Performance obligations expected satisfaction period	3 years

Income Taxes - Additional Infor

Income Taxes - Additional Information (Detail)	9 Months Ended
	Sep. 30, 2020
Maximum
Income Taxes [Line Items]
Effective federal tax rate	1.00%

Segments and Geographic Infor_2

Segments and Geographic Information - Additional Information (Detail)	9 Months Ended
	Sep. 30, 2020Segment
Segment Reporting [Abstract]
Number of Operating Segments	1

Related Parties - Additional In

Related Parties - Additional Information (Detail)	Jun. 04, 2020shares	Sep. 30, 2020USD ($)	Jun. 30, 2020USD ($)	Sep. 30, 2019USD ($)	Sep. 30, 2020USD ($)Lease_Agreementsshares	Sep. 30, 2019USD ($)	Dec. 31, 2019USD ($)
Related Party Transaction [Line Items]
Dividends on preferred stock		$ 1,600,000	$ 462,000
Lease operating expenses		2,594,000		$ 2,519,000	$ 12,525,000	$ 8,348,000
Due to related party, current		627,000			627,000		$ 791,000
Stockholders and Executives
Related Party Transaction [Line Items]
Due to related party, current		24,000			24,000		0
Service from related party		0		82,000	127,000	237,000
Company Director
Related Party Transaction [Line Items]
Due to related party, current		26,000			26,000		$ 0
Service from related party		$ 26,000		$ 24,000	$ 77,000	$ 82,000
Related Party Leasing Arrangements | Non-Cancellable Leases
Related Party Transaction [Line Items]
Number of Lease agreements | Lease_Agreements					3
Lease renewal option term		5 years			5 years
Lessee operating lease term of contract		15 years			15 years
Extended leases, expiration date					Dec. 31, 2031
Percentage of fixed annual rent increases					3.00%
Series A Preferred Stock
Related Party Transaction [Line Items]
Issuance of Series A Preferred stock for cash, net of issuance costs (in shares) | shares	1,777,778				1,777,778
Preferred stock issuance fees					$ 150,000
Dividends on preferred stock		$ 1,600,000			2,062,000
Management and oversight fees		$ 129,000			$ 129,000

Subsequent Events - Additional

Subsequent Events - Additional Information (Detail) - USD ($) $ in Thousands	1 Months Ended		9 Months Ended
	Nov. 30, 2020	Oct. 31, 2020	Sep. 30, 2020
Subsequent Event
Subsequent Event [Line Items]
Issuance of common stock upon exercises of stock option and vesting of restricted stock units	25,836	25,836
Restricted Stock Units (RSUs)
Subsequent Event [Line Items]
Number of restricted stock units, granted			1,400,301
Restricted stock units, aggregate grant date fair value			$ 14,734
Stock plan vesting period			3 years 1 month 2 days
Restricted Stock Units (RSUs) | Subsequent Event
Subsequent Event [Line Items]
Number of restricted stock units, granted		90,215
Restricted stock units, aggregate grant date fair value		$ 1,038
Weighted average vesting period		3 years 7 months 9 days
Restricted Stock Units (RSUs) | Minimum
Subsequent Event [Line Items]
Stock plan vesting period			3 years
Restricted Stock Units (RSUs) | Minimum | Subsequent Event
Subsequent Event [Line Items]
Stock plan vesting period		1 year
Restricted Stock Units (RSUs) | Maximum
Subsequent Event [Line Items]
Stock plan vesting period			4 years
Restricted Stock Units (RSUs) | Maximum | Subsequent Event
Subsequent Event [Line Items]
Stock plan vesting period		4 years
Performance Based Restricted Stock Units RSUs
Subsequent Event [Line Items]
Number of restricted stock units, granted			787,736
Restricted stock units, aggregate grant date fair value			$ 8,051
Weighted average vesting period			2 years 4 months 9 days
Restricted stock units, aggregate grant date fair value assuming target achievement			$ 6,223
Performance Based Restricted Stock Units RSUs | Subsequent Event
Subsequent Event [Line Items]
Number of restricted stock units, granted		13,717
Restricted stock units, aggregate grant date fair value		$ 158
Weighted average vesting period		2 years 1 month 28 days
Restricted stock units, aggregate grant date fair value assuming target achievement		$ 115
Performance Based Restricted Stock Units RSUs | Minimum
Subsequent Event [Line Items]
Stock plan vesting period			1 year
Shares issued vesting percentage			0.00%
Performance Based Restricted Stock Units RSUs | Minimum | Subsequent Event
Subsequent Event [Line Items]
Stock plan vesting period		3 months
Shares issued vesting percentage		0.00%
Performance Based Restricted Stock Units RSUs | Maximum
Subsequent Event [Line Items]
Stock plan vesting period			3 years
Shares issued vesting percentage			100.00%
Performance Based Restricted Stock Units RSUs | Maximum | Subsequent Event
Subsequent Event [Line Items]
Stock plan vesting period		2 years 7 months
Shares issued vesting percentage		100.00%