Segment information | Segment information The Company has 6 reportable segments, which are based on the geographical location of the 5 Regional Sales Offices ("RSOs") and also includes the Central Services Organization ("CSO"). CSO is the central services organization that wholesales products and services to RSOs which, in turn, interface with our end-customers, distributors and dealers. CSO is also responsible for the development of hardware and software platforms and provides common marketing, product management, technical and distribution support to each of the other reportable segments. CSO is a reportable segment because it produces discrete financial information which is reviewed by the chief operating decision maker ("CODM") and has the ability to generate external revenues. The CODM has been identified collectively as the executive committee and the Chief Executive Officer who make strategic decisions. The performance of the reportable segments has been measured and evaluated by the CODM using Segment Adjusted EBITDA, which is a measure that uses net income, determined under International Financial Reporting Standards ("IFRS") as issued by the International Accounting Standards Board, as a starting point. Segment assets are not disclosed because such information is not reviewed by the CODM. The following table provides revenue and Segment Adjusted EBITDA (in thousands): Three Months Ended September 30, 2019 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 17,868 $ 1,438 $ 19,306 $ 8,585 Europe 2,862 760 3,622 1,367 Americas 5,675 454 6,129 3,006 Middle East and Australasia 4,317 1,623 5,940 2,814 Brazil 1,350 286 1,636 671 Total Regional Sales Offices 32,072 4,561 36,633 16,443 Central Services Organization 27 1 28 (2,530) Total Segment Results $ 32,099 $ 4,562 $ 36,661 $ 13,913 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Three Months Ended September 30, 2020 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 14,855 $ 1,635 $ 16,490 $ 7,249 Europe 2,919 474 3,393 1,536 Americas 4,786 240 5,026 2,170 Middle East and Australasia 4,118 948 5,066 2,405 Brazil 928 28 956 363 Total Regional Sales Offices 27,606 3,325 30,931 13,723 Central Services Organization 17 — 17 (1,674) Total Segment Results $ 27,623 $ 3,325 $ 30,948 $ 12,049 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Six Months Ended September 30, 2019 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 35,554 $ 2,819 $ 38,373 $ 16,942 Europe 5,649 1,317 6,966 2,438 Americas 11,337 1,340 12,677 5,364 Middle East and Australasia 8,578 3,246 11,824 5,568 Brazil 2,567 447 3,014 1,294 Total Regional Sales Offices 63,685 9,169 72,854 31,606 Central Services Organization 52 38 90 (5,175) Total Segment Results $ 63,737 $ 9,207 $ 72,944 $ 26,431 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Six Months Ended September 30, 2020 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 28,778 $ 2,236 $ 31,014 $ 14,494 Europe 5,769 608 6,377 2,838 Americas 8,961 395 9,356 3,578 Middle East and Australasia 7,999 1,657 9,656 4,323 Brazil 1,959 51 2,010 773 Total Regional Sales Offices 53,466 4,947 58,413 26,006 Central Services Organization 32 — 32 (3,537) Total Segment Results $ 53,498 $ 4,947 $ 58,445 $ 22,469 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. A reconciliation of the segment results to income before income tax expense is disclosed below (in thousands). Three Months Ended September 30, Six Months Ended September 30, 2019 2020 2019 2020 Segment Adjusted EBITDA $ 13,913 $ 12,049 $ 26,431 $ 22,469 Corporate and consolidation entries (2,221) (2,507) (3,977) (4,837) Operating lease costs (1) (419) (399) (727) (791) Product development costs (2) (299) (271) (690) (514) Depreciation and amortization (4,401) (3,836) (8,653) (7,464) Impairment of long-lived assets — (1) — (1) Stock-based compensation costs (178) (301) (289) (594) Decrease/(increase) in restructuring costs (3) 1 (153) 1 (997) Net profit/(loss) on sale of property and equipment 40 (7) 356 (8) Net foreign exchange (losses)/gains (36) (78) 11 (183) Net interest income/(expense) 4 (70) 77 (140) Income before income tax expense for the period $ 6,404 $ 4,426 $ 12,540 $ 6,940 1. For the purposes of calculating Segment Adjusted EBITDA, operating leases have been capitalized, except for leases with a term of no more than 12 months or leases of low value assets. Where operating leases are capitalized for segment purposes, the amortization of the right-of-use asset and the interest on the operating lease liability are excluded from the Segment Adjusted EBITDA. Therefore, in order to reconcile Segment Adjusted EBITDA to income before taxes, the total lease expense in respect of operating leases needs to be deducted. 2. For segment reporting purposes, product development costs, which do not meet the capitalization requirements under ASC 730 Research and Development or under ASC 985 Software , are capitalized and amortized. The amortization is excluded from Segment Adjusted EBITDA. In order to reconcile Segment Adjusted EBITDA to net income before taxes, product development costs capitalized for segment reporting purposes need to be deducted. 3. For the three months ended September 30, 2020, $0.1 million of the restructuring costs related to the North America reporting segment. For the six months ended September 30, 2020, $0.6 million, $0.2 million and $0.1 million of the restructuring costs related to the CSO, Africa, and North America reporting segments, respectively. No single customer accounted for 10% or more of the Company’s total revenue for the three or six months ended September 30, 2019 and 2020. No single customer accounted for 10% or more of the Company’s accounts receivables as of March 31, 2020 or September 30, 2020. |