Segment information | Segment information The Company has 6 reportable segments, which are based on the geographical location of the 5 Regional Sales Offices (“RSOs”) and also includes the Central Services Organization (“CSO”). CSO is the central services organization that wholesales products and services to RSOs which, in turn, interface with our end-customers, distributors and dealers. CSO is also responsible for the development of hardware and software platforms and provides common marketing, product management, technical and distribution support to each of the other reportable segments. CSO is a reportable segment because it produces discrete financial information which is reviewed by the chief operating decision maker (“CODM”) and has the ability to generate external revenues. The CODM has been identified collectively as the executive committee and the Chief Executive Officer who make strategic decisions. The performance of the reportable segments has been measured and evaluated by the CODM using Segment Adjusted EBITDA, which is a measure that uses net income, determined under International Financial Reporting Standards (“IFRS”) as issued by the International Accounting Standards Board, as a starting point. Segment assets are not disclosed because such information is not reviewed by the CODM. The following table provides revenue and Segment Adjusted EBITDA (in thousands): Three Months Ended December 31, 2019 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 17,936 $ 1,247 $ 19,183 $ 8,578 Europe 3,010 885 3,895 1,513 Americas 5,573 448 6,021 2,422 Middle East and Australasia 4,460 1,399 5,859 2,703 Brazil 1,355 127 1,482 581 Total Regional Sales Offices 32,334 4,106 36,440 15,797 Central Services Organization 28 1 29 (2,709) Total Segment Results $ 32,362 $ 4,107 $ 36,469 $ 13,088 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Three Months Ended December 31, 2020 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 16,205 $ 1,858 $ 18,063 $ 8,407 Europe 3,116 1,305 4,421 1,718 Americas 4,582 236 4,818 1,332 Middle East and Australasia 4,174 1,596 5,770 2,516 Brazil 978 27 1,005 347 Total Regional Sales Offices 29,055 5,022 34,077 14,320 Central Services Organization 17 10 27 (1,836) Total Segment Results $ 29,072 $ 5,032 $ 34,104 $ 12,484 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Nine Months Ended December 31, 2019 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 53,490 $ 4,066 $ 57,556 $ 25,520 Europe 8,659 2,202 10,861 3,951 Americas 16,910 1,788 18,698 7,786 Middle East and Australasia 13,038 4,645 17,683 8,271 Brazil 3,922 574 4,496 1,875 Total Regional Sales Offices 96,019 13,275 109,294 47,403 Central Services Organization 80 39 119 (7,884) Total Segment Results $ 96,099 $ 13,314 $ 109,413 $ 39,519 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Nine Months Ended December 31, 2020 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 44,983 $ 4,094 $ 49,077 $ 22,901 Europe 8,885 1,913 10,798 4,556 Americas 13,543 631 14,174 4,910 Middle East and Australasia 12,173 3,253 15,426 6,839 Brazil 2,937 78 3,015 1,120 Total Regional Sales Offices 82,521 9,969 92,490 40,326 Central Services Organization 49 10 59 (5,373) Total Segment Results $ 82,570 $ 9,979 $ 92,549 $ 34,953 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. A reconciliation of the segment results to income before income tax expense is disclosed below (in thousands). Three Months Ended December 31, Nine Months Ended December 31, 2019 2020 2019 2020 Segment Adjusted EBITDA $ 13,088 $ 12,484 $ 39,519 $ 34,953 Corporate and consolidation entries (2,111) (2,253) (6,088) (7,090) Operating lease costs (1) (476) (423) (1,203) (1,214) Product development costs (2) (376) (262) (1,066) (776) Depreciation and amortization (4,830) (4,099) (13,483) (11,563) Impairment of long-lived assets — (6) — (7) Stock-based compensation costs (144) (366) (433) (960) (Increase)/decrease in restructuring costs (3) — (31) 1 (1,028) Net profit/(loss) on sale of property and equipment 17 — 373 (8) Net foreign exchange losses (173) (105) (162) (288) Net interest (expense)/income (20) 58 57 (82) Income before income tax expense for the period $ 4,975 $ 4,997 $ 17,515 $ 11,937 1. For the purposes of calculating Segment Adjusted EBITDA, operating leases have been capitalized, except for leases with a term of no more than 12 months or leases of low value assets. Where operating leases are capitalized for segment purposes, the amortization of the right-of-use asset and the interest on the operating lease liability are excluded from the Segment Adjusted EBITDA. Therefore, in order to reconcile Segment Adjusted EBITDA to income before taxes, the total lease expense in respect of operating leases needs to be deducted. 2. For segment reporting purposes, product development costs, which do not meet the capitalization requirements under ASC 730 Research and Development or under ASC 985 Software , are capitalized and amortized. The amortization is excluded from Segment Adjusted EBITDA. In order to reconcile Segment Adjusted EBITDA to net income before taxes, product development costs capitalized for segment reporting purposes need to be deducted. 3. For the nine months ended December 31, 2020, $0.6 million, $0.2 million, $0.1 million and $0.1 million of the restructuring costs related to the CSO, Africa, North America and Middle East and Australasia reporting segments, respectively. No single customer accounted for 10% or more of the Company’s total revenue for the three or nine months ended December 31, 2019 and 2020. No single customer accounted for 10% or more of the Company’s accounts receivables as of March 31, 2020 or December 31, 2020. |