Segment information | Segment information The Company has 6 reportable segments, which are based on the geographical location of the 5 Regional Sales Offices (“RSOs”) and also includes the Central Services Organization (“CSO”). CSO is the central services organization that wholesales products and services to RSOs who, in turn, interface with our end-customers, distributors and dealers. CSO is also responsible for the development of hardware and software platforms and provides common marketing, product management, technical and distribution support to each of the other reportable segments. CSO is a reportable segment because it produces discrete financial information which is reviewed by the chief operating decision maker (“CODM”) and has the ability to generate external revenues. The CODM has been identified as the Chief Executive Officer who makes strategic decisions for the Company. The performance of the reportable segments has been measured and evaluated by the CODM using Segment Adjusted EBITDA, which is a measure that uses net income excluding net interest income/(expense), foreign exchange gains or losses, operating lease expenses, stock-based compensation costs, restructuring costs, and gains or losses on the disposal or impairments of long-lived assets and subsidiaries. Product development costs are capitalized and amortized and this amortization is excluded from Segment Adjusted EBITDA. Segment assets are not disclosed because such information is not reviewed by the CODM. The following tables provide revenue and Segment Adjusted EBITDA (in thousands): Three Months Ended September 30, 2020 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 14,855 $ 1,635 $ 16,490 $ 7,249 Europe 2,919 474 3,393 1,536 Americas 4,786 240 5,026 2,170 Middle East and Australasia 4,118 948 5,066 2,405 Brazil 928 28 956 363 Total Regional Sales Offices 27,606 3,325 30,931 13,723 Central Services Organization 17 — 17 (1,674) Total Segment Results $ 27,623 $ 3,325 $ 30,948 $ 12,049 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Three Months Ended September 30, 2021 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 18,686 $ 1,596 $ 20,282 $ 8,874 Europe 3,413 1,337 4,750 1,682 Americas 3,444 468 3,912 33 Middle East and Australasia 4,207 1,750 5,957 2,665 Brazil 1,121 16 1,137 288 Total Regional Sales Offices 30,871 5,167 36,038 13,542 Central Services Organization 14 22 36 (2,457) Total Segment Results $ 30,885 $ 5,189 $ 36,074 $ 11,085 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Six Months Ended September 30, 2020 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 28,778 $ 2,236 $ 31,014 $ 14,494 Europe 5,769 608 6,377 2,838 Americas 8,961 395 9,356 3,578 Middle East and Australasia 7,999 1,657 9,656 4,323 Brazil 1,959 51 2,010 773 Total Regional Sales Offices 53,466 4,947 58,413 26,006 Central Services Organization 32 — 32 (3,537) Total Segment Results $ 53,498 $ 4,947 $ 58,445 $ 22,469 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Six Months Ended September 30, 2021 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 37,397 $ 2,811 $ 40,208 $ 17,778 Europe 6,786 2,598 9,384 3,433 Americas 7,067 663 7,730 572 Middle East and Australasia 8,556 2,855 11,411 5,208 Brazil 2,141 48 2,189 605 Total Regional Sales Offices 61,947 8,975 70,922 27,596 Central Services Organization 28 22 50 (5,044) Total Segment Results $ 61,975 $ 8,997 $ 70,972 $ 22,552 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. A reconciliation of the segment results to income before income tax expense is disclosed below (in thousands): Three Months Ended September 30, Six Months Ended September 30, 2020 2021 2020 2021 Segment Adjusted EBITDA $ 12,049 $ 11,085 $ 22,469 $ 22,552 Corporate and consolidation entries (2,507) (2,474) (4,837) (4,850) Operating lease costs (1) (399) (373) (791) (780) Product development costs (2) (271) (335) (514) (698) Depreciation and amortization (3,836) (3,668) (7,464) (7,347) Impairment of long-lived assets (1) (28) (1) (28) Stock-based compensation costs (301) (330) (594) (694) Increase in restructuring costs (3) (153) (51) (997) (52) Net (loss)/profit on sale of property and equipment (7) 43 (8) 43 Net foreign exchange (losses)/gains (78) 60 (183) (16) Net interest expense (70) (141) (140) (219) Income before income tax expense for the period $ 4,426 $ 3,788 $ 6,940 $ 7,911 1. For the purposes of calculating Segment Adjusted EBITDA, operating lease expenses are excluded from the Segment Adjusted EBITDA. Therefore, in order to reconcile Segment Adjusted EBITDA to net income before taxes, the total lease expense in respect of operating leases needs to be deducted. 2. For segment reporting purposes, product development costs, which do not meet the capitalization requirements under ASC 730 Research and Development or under ASC 985 Software , are capitalized and amortized. The amortization is excluded from Segment Adjusted EBITDA. In order to reconcile Segment Adjusted EBITDA to net income before taxes, product development costs capitalized for segment reporting purposes need to be deducted. 3. For the three months ended September 30, 2020, $0.1 million of the restructuring costs related to the North America reporting segment. For the six months ended September 30, 2020, $0.6 million, $0.2 million and $0.1 million of the restructuring costs related to CSO, Africa and North America reporting segments, respectively. No single customer accounted for 10% or more of the Company’s total revenue for the three or six months ended September 30, 2020 and 2021. No single customer accounted for 10% or more of the Company’s accounts receivable as of March 31, 2021 or September 30, 2021. |