Segment information | Segment information The Company has 6 reportable segments, which are based on the geographical location of the 5 Regional Sales Offices (“RSOs”) and also includes the Central Services Organization (“CSO”). CSO is the central services organization that wholesales products and services to RSOs who, in turn, interface with our end-customers, distributors and dealers. CSO is also responsible for the development of hardware and software platforms and provides common marketing, product management, technical and distribution support to each of the other reportable segments. CSO is a reportable segment because it produces discrete financial information which is reviewed by the chief operating decision maker (“CODM”) and has the ability to generate external revenues. The CODM has been identified as the Chief Executive Officer who makes strategic decisions for the Company. The performance of the reportable segments has been measured and evaluated by the CODM using Segment Adjusted EBITDA, which is a measure that uses income before income tax expense excluding net interest income/(expense), foreign exchange gains or losses, depreciation, amortization, operating lease expenses, stock-based compensation costs, restructuring costs, non-recurring legal costs, gains or losses on the disposal or impairments of long-lived assets and subsidiaries and corporate and consolidation entries. Product development costs are capitalized and amortized and this amortization is excluded from Segment Adjusted EBITDA. Segment assets are not disclosed because such information is not reviewed by the CODM. The following tables provide revenue and Segment Adjusted EBITDA (in thousands): Three Months Ended December 31, 2020 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 16,205 $ 1,858 $ 18,063 $ 8,407 Europe 3,116 1,305 4,421 1,718 Americas 4,582 236 4,818 1,332 Middle East and Australasia 4,174 1,596 5,770 2,516 Brazil 978 27 1,005 347 Total Regional Sales Offices 29,055 5,022 34,077 14,320 Central Services Organization 17 10 27 (1,836) Total Segment Results $ 29,072 $ 5,032 $ 34,104 $ 12,484 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Three Months Ended December 31, 2021 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 18,242 $ 3,196 $ 21,438 $ 9,047 Europe 3,421 687 4,108 1,452 Americas 3,481 560 4,041 (88) Middle East and Australasia 4,176 1,325 5,501 2,327 Brazil 993 108 1,101 230 Total Regional Sales Offices 30,313 5,876 36,189 12,968 Central Services Organization 11 13 24 (2,786) Total Segment Results $ 30,324 $ 5,889 $ 36,213 $ 10,182 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Nine Months Ended December 31, 2020 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 44,983 $ 4,094 $ 49,077 $ 22,901 Europe 8,885 1,913 10,798 4,556 Americas 13,543 631 14,174 4,910 Middle East and Australasia 12,173 3,253 15,426 6,839 Brazil 2,937 78 3,015 1,120 Total Regional Sales Offices 82,521 9,969 92,490 40,326 Central Services Organization 49 10 59 (5,373) Total Segment Results $ 82,570 $ 9,979 $ 92,549 $ 34,953 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. Nine Months Ended December 31, 2021 Subscription revenue (1) Hardware and other revenue (2) Total revenue Segment Adjusted EBITDA Regional Sales Offices Africa $ 55,639 $ 6,007 $ 61,646 $ 26,825 Europe 10,207 3,285 13,492 4,885 Americas 10,548 1,223 11,771 484 Middle East and Australasia 12,732 4,180 16,912 7,535 Brazil 3,134 156 3,290 835 Total Regional Sales Offices 92,260 14,851 107,111 40,564 Central Services Organization 39 35 74 (7,830) Total Segment Results $ 92,299 $ 14,886 $ 107,185 $ 32,734 1. Subscription revenue is recognized over time. 2. Hardware and other revenue is recognized at a point in time. A reconciliation of the segment results to income before income tax expense is disclosed below (in thousands): Three Months Ended December 31, Nine Months Ended December 31, 2020 2021 2020 2021 Segment Adjusted EBITDA $ 12,484 $ 10,182 $ 34,953 $ 32,734 Corporate and consolidation entries (2,253) (2,358) (7,090) (7,208) Operating lease costs (1) (423) (383) (1,214) (1,163) Product development costs (2) (262) (328) (776) (1,026) Depreciation and amortization (4,099) (3,584) (11,563) (10,931) Impairment of long-lived assets (6) — (7) (28) Stock-based compensation costs (366) (310) (960) (1,004) Restructuring costs (3) (31) (117) (1,028) (169) Net (loss)/profit on sale of property and equipment — (1) (8) 42 Net foreign exchange (losses)/gains (105) 126 (288) 110 Net interest income/(expense) 58 (75) (82) (294) Non-recurring legal costs (4) — (530) — (530) Income before income tax expense for the period $ 4,997 $ 2,622 $ 11,937 $ 10,533 1. For the purposes of calculating Segment Adjusted EBITDA, operating lease expenses are excluded from the Segment Adjusted EBITDA. Therefore, in order to reconcile Segment Adjusted EBITDA to net income before taxes, the total lease expense in respect of operating leases needs to be deducted. 2. For segment reporting purposes, product development costs, which do not meet the capitalization requirements under ASC 730 Research and Development or under ASC 985 Software , are capitalized and amortized. The amortization is excluded from Segment Adjusted EBITDA. In order to reconcile Segment Adjusted EBITDA to net income before taxes, product development costs capitalized for segment reporting purposes need to be deducted. 3. For the nine months ended December 31, 2020, $0.6 million, $0.2 million, $0.1 million and $0.1 million of the restructuring costs related to CSO, Africa, North America and Middle East and Australasia reporting segments, respectively. 4. Includes legal related costs for a non-recurring patent infringement matter for the three months ended December 31, 2021. No single customer accounted for 10% or more of the Company’s total revenue for the three or nine months ended December 31, 2020 and 2021. No single customer accounted for 10% or more of the Company’s accounts receivable as of March 31, 2021 or December 31, 2021. |