
U.S. Securities and Exchange Commission
June 30, 2022
Page 6
from retailers separately from revenue attributable to fees from customers. Instead, the Company evaluates transaction revenue from these categories on a holistic basis for decision-making purposes and overall management of its business. Each order on Instacart involves multiple components, including service, delivery, or membership subscription fees from customers, fees from retailers, and revenue from a revenue sharing agreement with a payment card issuer, but ultimately represents one transaction on Instacart. As a result, there are multiple components driving the economics of each order that the Company considers in the aggregate in managing its business. Therefore, the Company believes that presentation of transaction revenue in the aggregate appropriately represents, and is the most meaningful to an investor’s understanding of, the Company’s business performance and outlook.
Core Principles of Our Financial Model, page 86
15. | Please add a y-axis to the graphic, delineating the amount of GTV shown in the bars in the graphic. |
The Company has revised the disclosure on page 92 of the Amended Draft Registration Statement to address the Staff’s comment.
16. | You disclose that your customer cohorts highlight the strong retention dynamics in your business and your proven ability to increase engagement with each cohort, and you highlight that annual GTV for the 2019 cohort has expanded every year. Please tell us the consideration you gave to providing customer cohort information for periods prior to 2019, as we note that the periods covered by the current cohort data largely cover periods impacted by COVID-19, and this data may not represent typical cohort behavior. In addition, we note that year over year data for the 2020 cohort indicates that GTV decreased from 2020 to 2021. To provide context for the decrease, please indicate whether similar reductions in GTV by cohort were experienced prior to 2020. Please provide a similar response and revised disclosure, as necessary, for the charts on page 87, as we note that these charts also largely cover periods impacted by COVID-19. |
The Company has revised the disclosure on pages 92-94 of the Amended Draft Registration Statement to address the Staff’s comment.
17. | Please disclose how you calculate “lifetime value” of your customers. |
The Company supplementally advises the Staff that “lifetime value” is not a defined metric, and therefore, the Company has revised the disclosure on pages 4, 93, and 134 of the Amended Draft Registration Statement to clarify this statement.
18. | Please clarify why the data in your chart on page 92 excludes waived first delivery fees. In this regard, it appears that this incentive relates directly to customer acquisition. |
The Company has revised the disclosure on page 100 of the Amended Draft Registration Statement to address the Staff’s comment. The Company respectfully advises the Staff that the customer incentives and promotions included in the calculation of customer acquisition cost have either a cash value to the customer (e.g., referral credits) or reduce the cost of the purchased goods to the customer (e.g., marketing coupons). Waived first delivery fees reduce total customer fees that the Company charges, which simply results in less transaction revenue and therefore, waived delivery fees are not considered costs to the Company. Accordingly, waived first delivery fees are not recorded as contra revenue nor expense. The Company does not treat waived fees, including waived delivery fees, as costs, but instead monitors the impact of waived fees in the aggregate as part of overall financial performance. As such, the Company does not consider waived first delivery fees as part of its customer acquisition costs.
Cooley LLP 3175 Hanover Street Palo Alto, CA 94304-1130
t: (650) 843-5000 f: (650) 849-7400 cooley.com