Revenues | 3. Revenues Our revenues are derived primarily from the sale of natural gas and electricity to customers, including affiliates. Revenue is measured based upon the quantity of gas or power delivered at prices contained or referenced in the customer's contract, and excludes any sales incentives (e.g. rebates) and amounts collected on behalf of third parties (e.g. sales tax). Our revenues also include asset optimization activities. Asset optimization activities consist primarily of purchases and sales of gas that meet the definition of trading activities per FASB ASC Topic 815, Derivatives and Hedging. They are therefore excluded from the scope of FASB ASC Topic 606, Revenue from Contracts with Customers. Revenues for electricity and natural gas sales are recognized under the accrual method when our performance obligation to a customer is satisfied, which is the point in time when the product is delivered and control of the product passes to the customer. Electricity and natural gas products may be sold as fixed-price or variable-price products. The typical length of a contract to provide electricity and/or natural gas is twelve months. Customers are billed and typically pay at least monthly, based on usage. Electricity and natural gas sales that have been delivered but not billed by period end are estimated and recorded as accrued unbilled revenues based on estimates of customer usage since the date of the last meter read provided by the utility. Volume estimates are based on forecasted volumes and estimated residential and commercial customer usage. Unbilled revenues are calculated by multiplying these volume estimates by the applicable rate by customer class (residential or commercial). Estimated amounts are adjusted when actual usage is known and billed. The following table discloses revenue by primary geographical market, customer type, and customer credit risk profile (in thousands). The table also includes a reconciliation of the disaggregated revenue to revenue by reportable segment (in thousands). Reportable Segments Three Months Ended September 30, 2020 Three Months Ended September 30, 2019 Retail Electricity Retail Natural Gas Total Reportable Segments Retail Electricity Retail Natural Gas Total Reportable Segments Primary markets (a) New England $ 46,464 $ 1,361 $ 47,825 $ 76,995 $ 1,631 $ 78,626 Mid-Atlantic 46,878 2,243 49,121 69,763 2,940 72,703 Midwest 16,933 1,540 18,473 23,310 2,146 25,456 Southwest 22,683 3,086 25,769 26,942 3,614 30,556 $ 132,958 $ 8,230 $ 141,188 $ 197,010 $ 10,331 $ 207,341 Customer type Commercial $ 34,180 $ 2,705 $ 36,885 $ 69,081 $ 3,378 $ 72,459 Residential 103,092 5,082 108,174 134,763 6,696 141,459 Unbilled revenue (b) (4,314) 443 (3,871) (6,834) 257 (6,577) $ 132,958 $ 8,230 $ 141,188 $ 197,010 $ 10,331 $ 207,341 Customer credit risk POR $ 87,439 $ 3,010 $ 90,449 $ 136,683 $ 4,037 $ 140,720 Non-POR 45,519 5,220 50,739 60,327 6,294 66,621 $ 132,958 $ 8,230 $ 141,188 $ 197,010 $ 10,331 $ 207,341 Reportable Segments Nine Months Ended September 30, 2020 Nine Months Ended September 30, 2019 Retail Electricity Retail Natural Gas Total Reportable Segments Retail Electricity Retail Natural Gas Total Reportable Segments Primary markets (a) New England $ 133,218 $ 11,144 $ 144,362 $ 221,134 $ 13,311 $ 234,445 Mid-Atlantic 131,463 23,976 155,439 191,077 29,643 220,720 Midwest 46,428 19,338 65,766 62,890 27,371 90,261 Southwest 55,872 14,727 70,599 64,777 15,097 79,874 $ 366,981 $ 69,185 $ 436,166 $ 539,878 $ 85,422 $ 625,300 Customer type Commercial $ 103,603 $ 25,512 $ 129,115 $ 196,015 $ 32,079 $ 228,094 Residential 275,229 53,410 328,639 356,950 64,307 421,257 Unbilled revenue (b) (11,851) (9,737) (21,588) (13,087) (10,964) (24,051) $ 366,981 $ 69,185 $ 436,166 $ 539,878 $ 85,422 $ 625,300 Customer credit risk POR $ 246,046 $ 34,423 $ 280,469 $ 375,890 $ 45,260 $ 421,150 Non-POR 120,935 34,762 155,697 163,988 40,162 204,150 $ 366,981 $ 69,185 $ 436,166 $ 539,878 $ 85,422 $ 625,300 (a) The primary markets include the following states: • New England - Connecticut, Maine, Massachusetts, New Hampshire; • Mid-Atlantic - Delaware, Maryland (including the District of Colombia), New Jersey, New York and Pennsylvania; • Midwest - Illinois, Indiana, Michigan and Ohio; and • Southwest - Arizona, California, Colorado, Florida, Nevada, and Texas. (b) Unbilled revenue is recorded in total until it is actualized, at which time it is categorized between commercial and residential customers. We record gross receipts taxes on a gross basis in retail revenues and retail cost of revenues. During the three months ended September 30, 2020 and 2019, our retail revenues included gross receipts taxes of $0.3 million and $0.4 million, respectively, and our retail cost of revenues included gross receipts taxes of $1.6 million and $2.2 million, respectively. During the nine months ended September 30, 2020 and 2019, our retail revenues included gross receipts taxes of $1.0 million and $1.1 million, respectively, and our retail cost of revenues included gross receipts taxes of $4.7 million and $6.7 million, respectively. Accounts receivables and Allowance for Credit Losses As discussed in Note 2, “Basis of Presentation”, we adopted the new accounting standards for measuring credit losses effective January 1, 2020. The Company conducts business in many utility service markets where the local regulated utility purchases our receivables, and then becomes responsible for billing the customer and collecting payment from the customer (“POR programs”). These POR programs result in substantially all of the Company’s credit risk being linked to the applicable utility, which generally has an investment-grade rating, and not to the end-use customer. The Company monitors the financial condition of each utility and currently believes its receivables are collectible. In markets that do not offer POR programs or when the Company chooses to directly bill its customers, certain receivables are billed and collected by the Company. The Company bears the credit risk on these accounts and records an appropriate allowance for doubtful accounts to reflect any losses due to non-payment by customers. The Company’s customers are individually insignificant and geographically dispersed in these markets. The Company writes off customer balances when it believes that amounts are no longer collectible and when it has exhausted all means to collect these receivables. For trade accounts receivables, the Company accrues an allowance for doubtful accounts by business segment by pooling customer accounts receivables based on similar risk characteristics, such as customer type, geography, aging analysis, payment terms, and related macro-economic factors. Expected credit loss exposure is evaluated for each of our accounts receivables pools. Expected credits losses are established using a model that considers historical collections experience, current information, and reasonable and supportable forecasts. The Company writes off accounts receivable balances against the allowance for doubtful accounts when the accounts receivable is deemed to be uncollectible. A rollforward of our allowance for credit losses for the nine months ended September 30, 2020 are presented in the table below (in thousands): Balance 12/31/19 $ (4,797) Impact of adoption of ASC 326 (633) Current period bad debt provision (3,151) Write-offs 4,006 Recovery of previous write offs (581) Balance 9/30/20 $ (5,156) |