Revenues | 3. Revenues Our revenues are derived primarily from the sale of natural gas and electricity to customers, including affiliates. Revenue is measured based upon the quantity of gas or power delivered at prices contained or referenced in the customer's contract, and excludes any sales incentives (e.g. rebates) and amounts collected on behalf of third parties (e.g. sales tax). Our revenues also include asset optimization activities. Asset optimization activities consist primarily of purchases and sales of gas that meet the definition of trading activities per FASB ASC Topic 815, Derivatives and Hedging. They are therefore excluded from the scope of FASB ASC Topic 606, Revenue from Contracts with Customers. Revenues for electricity and natural gas sales are recognized under the accrual method when our performance obligation to a customer is satisfied, which is the point in time when the product is delivered and control of the product passes to the customer. Electricity and natural gas products may be sold as fixed-price or variable-price products. The typical length of a contract to provide electricity and/or natural gas is twelve months. Customers are billed and typically pay at least monthly, based on usage. Electricity and natural gas sales that have been delivered but not billed by period end are estimated and recorded as accrued unbilled revenues based on estimates of customer usage since the date of the last meter read provided by the utility. Volume estimates are based on forecasted volumes and estimated residential and commercial customer usage. Unbilled revenues are calculated by multiplying these volume estimates by the applicable rate by customer class (residential or commercial). Estimated amounts are adjusted when actual usage is known and billed. The following table discloses revenue by primary geographical market, customer type, and customer credit risk profile (in thousands). The table also includes a reconciliation of the disaggregated revenue to revenue by reportable segment (in thousands). Reportable Segments Three Months Ended September 30, 2021 Three Months Ended September 30, 2020 Retail Electricity Retail Natural Gas Total Reportable Segments Retail Electricity Retail Natural Gas Total Reportable Segments Primary markets (a) New England $ 25,406 $ 748 $ 26,154 $ 46,464 $ 1,361 $ 47,825 Mid-Atlantic 30,122 1,354 31,476 46,878 2,243 49,121 Midwest 12,473 1,367 13,840 16,933 1,540 18,473 Southwest 24,103 2,694 26,797 22,683 3,086 25,769 $ 92,104 $ 6,163 $ 98,267 $ 132,958 $ 8,230 $ 141,188 Customer type Commercial $ 12,395 $ 2,076 $ 14,471 $ 34,180 $ 2,705 $ 36,885 Residential 82,778 3,781 86,559 103,092 5,082 108,174 Unbilled revenue (b) (3,069) 306 (2,763) (4,314) 443 (3,871) $ 92,104 $ 6,163 $ 98,267 $ 132,958 $ 8,230 $ 141,188 Customer credit risk POR $ 53,670 $ 2,151 $ 55,821 $ 87,439 $ 3,010 $ 90,449 Non-POR 38,434 4,012 42,446 45,519 5,220 50,739 $ 92,104 $ 6,163 $ 98,267 $ 132,958 $ 8,230 $ 141,188 Reportable Segments Nine Months Ended September 30, 2021 Nine Months Ended September 30, 2020 Retail Electricity Retail Natural Gas Total Reportable Segments Retail Electricity Retail Natural Gas Total Reportable Segments Primary markets (a) New England $ 73,045 $ 6,527 $ 79,572 $ 133,218 $ 11,144 $ 144,362 Mid-Atlantic 81,981 18,032 100,013 131,463 23,976 155,439 Midwest 32,894 14,515 47,409 46,428 19,338 65,766 Southwest 54,628 12,099 66,727 55,872 14,727 70,599 $ 242,548 $ 51,173 $ 293,721 $ 366,981 $ 69,185 $ 436,166 Customer type Commercial $ 38,782 $ 18,574 $ 57,356 $ 103,603 $ 25,512 $ 129,115 Residential 213,440 39,911 253,351 275,229 53,410 328,639 Unbilled revenue (b) (9,674) (7,312) (16,986) (11,851) (9,737) (21,588) $ 242,548 $ 51,173 $ 293,721 $ 366,981 $ 69,185 $ 436,166 Customer credit risk POR $ 145,924 $ 26,731 $ 172,655 $ 246,046 $ 34,423 $ 280,469 Non-POR 96,624 24,442 121,066 120,935 34,762 155,697 $ 242,548 $ 51,173 $ 293,721 $ 366,981 $ 69,185 $ 436,166 (a) The primary markets include the following states: • New England - Connecticut, Maine, Massachusetts, New Hampshire; • Mid-Atlantic - Delaware, Maryland (including the District of Colombia), New Jersey, New York and Pennsylvania; • Midwest - Illinois, Indiana, Michigan and Ohio; and • Southwest - Arizona, California, Colorado, Florida, Nevada, and Texas. (b) Unbilled revenue is recorded in total until it is actualized, at which time it is categorized between commercial and residential customers. We record gross receipts taxes on a gross basis in retail revenues and retail cost of revenues. During the three months ended September 30, 2021 and 2020, our retail revenues included gross receipts taxes of $0.3 million and $0.3 million, respectively, and our retail cost of revenues included gross receipts taxes of $1.2 million and $1.6 million, respectively. During the nine months ended September 30, 2021 and 2020, our retail revenues included gross receipts taxes of $0.8 million and $1.0 million, respectively, and our retail cost of revenues included gross receipts taxes of $3.4 million and $4.7 million, respectively. Accounts receivables and Allowance for Credit Losses The Company conducts business in many utility service markets where the local regulated utility purchases our receivables, and then becomes responsible for billing the customer and collecting payment from the customer (“POR programs”). These POR programs result in substantially all of the Company’s credit risk being linked to the applicable utility, which generally has an investment-grade rating, and not to the end-use customer. The Company monitors the financial condition of each utility and currently believes its receivables are collectible. In markets that do not offer POR programs or when the Company chooses to directly bill its customers, certain receivables are billed and collected by the Company. The Company bears the credit risk on these accounts and records an appropriate allowance for doubtful accounts to reflect any losses due to non-payment by customers. The Company’s customers are individually insignificant and geographically dispersed in these markets. The Company writes off customer balances when it believes that amounts are no longer collectible and when it has exhausted all means to collect these receivables. For trade accounts receivables, the Company accrues an allowance for doubtful accounts by business segment by pooling customer accounts receivables based on similar risk characteristics, such as customer type, geography, aging analysis, payment terms, and related macro-economic factors. Expected credit loss exposure is evaluated for each of our accounts receivables pools. Expected credits losses are established using a model that considers historical collections experience, current information, and reasonable and supportable forecasts. The Company writes off accounts receivable balances against the allowance for doubtful accounts when the accounts receivable is deemed to be uncollectible. A rollforward of our allowance for credit losses for the nine months ended September 30, 2021 are presented in the table below (in thousands): Balance at December 31, 2020 $ (3,942) Current period bad debt provision (139) Write-offs 1,907 Recovery of previous write offs (355) Balance at September 30, 2021 $ (2,529) |