Revenues | 3. Revenues Our revenues are derived primarily from the sale of natural gas and electricity to customers, including affiliates. Revenue is measured based upon the quantity of gas or power delivered at prices contained or referenced in the customer's contract, and excludes any sales incentives (e.g. rebates) and amounts collected on behalf of third parties (e.g. sales tax). Our revenues also include asset optimization activities. Asset optimization activities consist primarily of purchases and sales of gas that meet the definition of trading activities per FASB ASC Topic 815, Derivatives and Hedging . They are therefore excluded from the scope of FASB ASC Topic 606, Revenue from Contracts with Customers . Revenues for electricity, natural gas, and related services are recognized as the Company transfers the promised goods and services to the customer. Electricity and natural gas products may be sold as fixed-price or variable-price products. The typical length of a contract to provide electricity and/or natural gas is twelve months. Customers are billed and generally pay at least monthly, based on usage. Electricity and natural gas sales that have been delivered but not billed by period end are estimated and recorded as accrued unbilled revenues based on estimates of customer usage since the date of the last meter read provided by the utility. Volume estimates are based on forecasted volumes and estimated residential and commercial customer usage. Unbilled revenues are calculated by multiplying these volume estimates by the applicable rate by customer class (residential or commercial). Estimated amounts are adjusted when actual usage is known and billed. The following table discloses revenue by primary geographical market, customer type, and customer credit risk profile (in thousands). The table also includes a reconciliation of the disaggregated revenue to revenue by reportable segment (in thousands). Reportable Segments Three Months Ended September 30, 2022 Three Months Ended September 30, 2021 Retail Electricity (a) Retail Natural Gas Total Reportable Segments Retail Electricity Retail Natural Gas Total Reportable Segments Primary markets (b) New England $ 31,366 $ 821 $ 32,187 $ 25,406 $ 748 $ 26,154 Mid-Atlantic 33,761 5,281 39,042 30,122 1,354 31,476 Midwest 12,165 1,617 13,782 12,473 1,367 13,840 Southwest 27,678 4,498 32,176 24,103 2,694 26,797 $ 104,970 $ 12,217 $ 117,187 $ 92,104 $ 6,163 $ 98,267 Customer type Commercial $ 12,560 $ 6,661 $ 19,221 $ 12,395 $ 2,076 $ 14,471 Residential 97,177 5,047 102,224 82,778 3,781 86,559 Unbilled revenue (c) (4,767) 509 (4,258) (3,069) 306 (2,763) $ 104,970 $ 12,217 $ 117,187 $ 92,104 $ 6,163 $ 98,267 Customer credit risk POR $ 63,444 $ 6,202 $ 69,646 $ 53,670 $ 2,151 $ 55,821 Non-POR 41,526 6,015 47,541 38,434 4,012 42,446 $ 104,970 $ 12,217 $ 117,187 $ 92,104 $ 6,163 $ 98,267 Reportable Segments Nine Months Ended September 30, 2022 Nine Months Ended September 30, 2021 Retail Electricity (a) Retail Natural Gas Total Reportable Segments Retail Electricity Retail Natural Gas Total Reportable Segments Primary markets (b) New England $ 84,463 $ 7,331 $ 91,794 $ 73,045 $ 6,527 $ 79,572 Mid-Atlantic 89,304 32,396 121,700 81,981 18,032 100,013 Midwest 31,396 14,358 45,754 32,894 14,515 47,409 Southwest 70,138 14,206 84,344 54,628 12,099 66,727 $ 275,301 $ 68,291 $ 343,592 $ 242,548 $ 51,173 $ 293,721 Customer type Commercial $ 33,119 $ 37,854 $ 70,973 $ 38,782 $ 18,574 $ 57,356 Residential 246,662 36,392 283,054 213,440 39,911 253,351 Unbilled revenue (c) (4,480) (5,955) (10,435) (9,674) (7,312) (16,986) $ 275,301 $ 68,291 $ 343,592 $ 242,548 $ 51,173 $ 293,721 Customer credit risk POR $ 166,346 $ 41,147 $ 207,493 $ 145,924 $ 26,731 $ 172,655 Non-POR 108,955 27,144 136,099 96,624 24,442 121,066 $ 275,301 $ 68,291 $ 343,592 $ 242,548 $ 51,173 $ 293,721 (a) Retail Electricity includes Services (b) The primary markets include the following states: • New England - Connecticut, Maine, Massachusetts and New Hampshire; • Mid-Atlantic - Delaware, Maryland (including the District of Columbia), New Jersey, New York and Pennsylvania; • Midwest - Illinois, Indiana, Michigan and Ohio; and • Southwest - Arizona, California, Colorado, Florida, Nevada and Texas. (c) Unbilled revenue is recorded in total until it is actualized, at which time it is categorized between commercial and residential customers. We record gross receipts taxes on a gross basis in retail revenues and retail cost of revenues. During the three months ended September 30, 2022 and 2021, our retail revenues included gross receipts taxes of $0.4 million and $0.3 million, respectively, and our retail cost of revenues included gross receipts taxes of $1.4 million and $1.2 million, respectively. During the nine months ended September 30, 2022 and 2021, our retail revenues included gross receipts taxes of $1.0 million and $0.8 million, respectively, and our retail cost of revenues included gross receipts taxes of $4.0 million and $3.4 million, respectively. Accounts receivables and Allowance for Credit Losses The Company conducts business in many utility service markets where the local regulated utility purchases our receivables, and then becomes responsible for billing the customer and collecting payment from the customer (“POR programs”). These POR programs result in substantially all of the Company’s credit risk being linked to the applicable utility, which generally has an investment-grade rating, and not to the end-use customer. The Company monitors the financial condition of each utility and currently believes its receivables are collectible. In markets that do not offer POR programs or when the Company chooses to directly bill its customers, certain receivables are billed and collected by the Company. The Company bears the credit risk on these accounts and records an appropriate allowance for doubtful accounts to reflect any losses due to non-payment by customers. The Company’s customers are individually insignificant and geographically dispersed in these markets. The Company writes off customer balances when it believes that amounts are no longer collectible and when it has exhausted all means to collect these receivables. For trade accounts receivables, the Company accrues an allowance for doubtful accounts by business segment by pooling customer accounts receivables based on similar risk characteristics, such as customer type, geography, aging analysis, payment terms, and related macro-economic factors. Expected credit loss exposure is evaluated for each of our accounts receivables pools. Expected credits losses are established using a model that considers historical collections experience, current information, and reasonable and supportable forecasts. The Company writes off accounts receivable balances against the allowance for doubtful accounts when the accounts receivable is deemed to be uncollectible. A rollforward of our allowance for credit losses for the nine months ended September 30, 2022 are presented in the table below (in thousands): Balance at December 31, 2021 $ (2,368) Current period bad debt provision (2,895) Write-offs 2 Recovery of previous write-offs (225) Balance at September 30, 2022 $ (5,486) |