Revenues | 3. Revenues Our revenues are derived primarily from the sale of natural gas and electricity to customers, including affiliates. Revenue is measured based upon the quantity of gas or power delivered at prices contained or referenced in the customer's contract, and excludes any sales incentives (e.g., rebates) and amounts collected on behalf of third parties (e.g., sales tax). Our revenues also include asset optimization activities. Asset optimization activities consist primarily of purchases and sales of gas that meet the definition of trading activities per FASB ASC Topic 815, Derivatives and Hedging . They are therefore excluded from the scope of FASB ASC Topic 606, Revenue from Contracts with Customers . Other revenue is derived from contracts with customers through the provision of wireless and other services and the sale of wireless equipment. Revenues for electricity, natural gas, and related services are recognized as the Company transfers the promised goods and services to the customer. Electricity and natural gas products may be sold as fixed-price or variable-price products. The typical length of a contract to provide electricity and/or natural gas is twelve months. Customers are billed and generally pay at least monthly, based on usage. Electricity and natural gas sales that have been delivered but not billed by period end are estimated and recorded as accrued unbilled revenues based on estimates of customer usage since the date of the last meter read provided by the utility. Volume estimates are based on forecasted volumes and estimated residential and commercial customer usage. Unbilled revenues are calculated by multiplying these volume estimates by the applicable rate by customer class (residential or commercial). Estimated amounts are adjusted when actual usage is known and billed. The following table discloses revenue for our reportable segments by primary geographical market, customer type, and customer credit risk profile (in thousands). The table also includes a reconciliation of the disaggregated revenue to revenue by reportable segment (in thousands). Reportable Segments Three Months Ended September 30, 2023 Three Months Ended September 30, 2022 Retail Electricity (a) Retail Natural Gas Total Reportable Segments Retail Electricity (a) Retail Natural Gas Total Reportable Segments Primary markets (b) New England $ 30,119 $ 993 $ 31,112 $ 31,366 $ 821 $ 32,187 Mid-Atlantic 32,858 3,478 36,336 33,761 5,281 39,042 Midwest 9,384 1,089 10,473 12,165 1,617 13,782 Southwest 25,494 6,338 31,832 27,678 4,498 32,176 $ 97,855 $ 11,898 $ 109,753 $ 104,970 $ 12,217 $ 117,187 Customer type Commercial $ 11,655 $ 6,577 $ 18,232 $ 12,560 $ 6,661 $ 19,221 Residential 87,012 5,411 92,423 97,177 5,047 102,224 Unbilled revenue (c) (812) (90) (902) (4,767) 509 (4,258) $ 97,855 $ 11,898 $ 109,753 $ 104,970 $ 12,217 $ 117,187 Customer credit risk POR $ 55,603 $ 4,078 $ 59,681 $ 63,444 $ 6,202 $ 69,646 Non-POR 42,252 7,820 50,072 41,526 6,015 47,541 $ 97,855 $ 11,898 $ 109,753 $ 104,970 $ 12,217 $ 117,187 Reportable Segments Nine Months Ended September 30, 2023 Nine Months Ended September 30, 2022 Retail Electricity (a) Retail Natural Gas Total Reportable Segments Retail Electricity (a) Retail Natural Gas Total Reportable Segments Primary markets (b) New England $ 89,268 $ 6,060 $ 95,328 $ 84,463 $ 7,331 $ 91,794 Mid-Atlantic 84,548 28,753 113,301 89,304 32,396 121,700 Midwest 24,342 13,409 37,751 31,396 14,358 45,754 Southwest 57,289 33,830 91,119 70,138 14,206 84,344 $ 255,447 $ 82,052 $ 337,499 $ 275,301 $ 68,291 $ 343,592 Customer type Commercial $ 31,301 $ 47,021 $ 78,322 $ 33,119 $ 37,854 $ 70,973 Residential 227,669 49,158 276,827 246,662 36,392 283,054 Unbilled revenue (c) (3,523) (14,127) (17,650) (4,480) (5,955) (10,435) $ 255,447 $ 82,052 $ 337,499 $ 275,301 $ 68,291 $ 343,592 Customer credit risk POR $ 146,826 $ 36,432 $ 183,258 $ 166,346 $ 41,147 $ 207,493 Non-POR 108,621 45,620 154,241 108,955 27,144 136,099 $ 255,447 $ 82,052 $ 337,499 $ 275,301 $ 68,291 $ 343,592 (a) Retail Electricity includes Services (b) The primary markets include the following states: • New England - Connecticut, Maine, Massachusetts and New Hampshire; • Mid-Atlantic - Delaware, Maryland (including the District of Columbia), New Jersey, New York, Pennsylvania and Virginia; • Midwest - Illinois, Indiana, Michigan and Ohio; and • Southwest - Arizona, California, Colorado, Florida, Nevada and Texas. (c) Unbilled revenue is recorded in total until it is actualized, at which time it is categorized between commercial and residential customers. Reconciliation to Consolidated Financial Information A reconciliation of the reportable segment operating revenues to consolidated revenues is as follows: Three Months Ended September 30, Nine Months Ended September 30, 2023 2022 2023 2022 Total Reportable Segments Revenue $ 109,753 $ 117,187 $ 337,499 $ 343,592 Net asset optimization (expense) revenue (936) 1,672 (5,568) (480) Other Revenue 1,422 — 1,559 — Total Revenues $ 110,239 $ 118,859 $ 333,490 $ 343,112 We record gross receipts taxes on a gross basis in retail revenues and retail cost of revenues. During the three months ended September 30, 2023 and 2022, our retail revenues included gross receipts taxes of $0.3 million and $0.4 million, respectively, and our retail cost of revenues included gross receipts taxes of $1.5 million and $1.4 million, respectively. During the nine months ended September 30, 2023 and 2022, our retail revenues included gross receipt taxes of $0.8 million and $1.0 million, respectively, and our retail cost of revenues included gross receipts taxes of $4.1 million and $4.0 million, respectively. Accounts receivables and Allowance for Credit Losses The Company conducts business in many utility service markets where the local regulated utility purchases our receivables, and then becomes responsible for billing the customer and collecting payment from the customer (“POR programs”). These POR programs result in substantially all of the Company’s credit risk being linked to the applicable utility, which generally has an investment-grade rating, and not to the end-use customer. The Company monitors the financial condition of each utility and currently believes its receivables are collectible. In markets that do not offer POR programs or when the Company chooses to directly bill its customers, certain receivables are billed and collected by the Company. The Company bears the credit risk on these accounts and records an appropriate allowance for doubtful accounts to reflect any losses due to non-payment by customers. The Company’s customers are individually insignificant and geographically dispersed in these markets. The Company writes off customer balances when it believes that amounts are no longer collectible and when it has exhausted all means to collect these receivables. For trade accounts receivables, the Company accrues an allowance for credit losses by business segment by pooling customer accounts receivables based on similar risk characteristics, such as customer type, geography, aging analysis, payment terms, and related macro-economic factors. Expected credit loss exposure is evaluated for each of our accounts receivables pools. Expected credits losses are established using a model that considers historical collections experience, current information, and reasonable and supportable forecasts. The Company writes off accounts receivable balances against the allowance for credit losses when the accounts receivable is deemed to be uncollectible. A rollforward of our allowance for credit losses for the nine months ended September 30, 2023 are presented in the table below (in thousands): Balance at December 31, 2022 $ (4,335) Current period credit loss provision (2,717) Write-offs 2,200 Recovery of previous write-offs (83) Balance at September 30, 2023 $ (4,935) |