(b) ADC shall be responsible for all customer service inquiries and all complaints, failure analysis, recalls, or potential recalls, and related regulatory matters, solely related to the CGM System and shall manage the foregoing in a commercially reasonable manner. Such undertakings shall be at ADC’s expense;
(c) Beta shall be responsible for all customer service inquiries and all complaints, failure analysis, recalls, or potential recalls, and related regulatory matters, solely related to the Beta System and shall manage the foregoing in a commercially reasonable manner. Such undertakings shall be at Beta’s expense;
(d) the Parties shall work together in good faith to resolve customer service inquiries and all complaints, failure analysis, recalls, or potential recalls, and related regulatory matters, that involve both (i) the CGM System and (ii) the Beta System; and
(e) the Parties will adopt a mutually agreed framework to address customer service inquiries and all complaints, failure analysis, recalls, or potential recalls, and related regulatory matters, where it is not clear if the cause is (i) the CGM System, on the one hand or (ii) any portion of the remainder of the Libre-Beta System, on the other hand, or a combination of both (i) and (ii).
ARTICLE IX
DATA PROTECTION, SHARING AND USE
9.1 Data Protection.
(a) Each Party is individually responsible for compliance, and shall comply with all Data Protection Laws applicable to its respective Processing and Disclosure of Personal Information.
(b) Each Party shall have no influence on the purpose of Processing of Shared Personal Information of the other Party and as such, there is no common purpose jointly determined by both Parties with regard to any such Processing under this Agreement, the Development Plan or any Commercialization Plan. The Parties are not joint controllers and as such, any provisions relating to joint controllers (or analogous provisions) under applicable Data Protection Laws do not apply.
(c) The Parties shall cooperate and work in good faith to draft, and incorporate into the Libre-Beta System any Consents in a form agreed in writing between the Parties, authorizations, privacy notices, and terms and conditions required by applicable Data Protection Laws to permit the Processing and Disclosure of Shared Personal Information and release, transfer, provision of, providing access to, or divulging in any other manner of Shared Personal Information in accordance with this Agreement, the Development Plan or Commercialization Plan.
(d) Each Party shall [***] notify, and in any event within [***], the other Party in the event it receives (i) a request, query, or complaint from a user of the Libre-Beta System in relation to Shared Personal Information or (ii) a request for information or documentation of compliance with applicable Data Protection Laws by any Authority, in connection with any investigations, audits, or inquiries made by an Authority in relation to Shared Personal Information of users of the Libre-Beta System.
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