Conduent (CNDT) 10-Q 7 Nov 19 2019 Q3 Quarterly report Financial data

Cover Page

Cover Page - $ / shares	9 Months Ended
	Sep. 30, 2019	Oct. 31, 2019
Cover page.
Document Type	10-Q
Document Period End Date	Sep. 30, 2019
Entity File Number	001-37817
Entity Registrant Name	CONDUENT INC
Entity Incorporation, State or Country Code	NY
Entity Address, Address Line One	100 Campus Drive,
Entity Address, Address Line Two	Suite 200,
Entity Address, City or Town	Florham Park,
Entity Address, State or Province	NJ
Entity Address, Postal Zip Code	07932
Entity Tax Identification Number	81-2983623
Entity Shell Company	false
Entity Current Reporting Status	Yes
City Area Code	844
Local Phone Number	663-2638
Entity Interactive Data Current	Yes
Entity Common Stock, Shares Outstanding		211,397,100
Common Stock, Par or Stated Value Per Share	$ 0.01
Document Transition Report	false
Entity Filer Category	Large Accelerated Filer
Entity Emerging Growth Company	false
Entity Small Business	false
Security Exchange Name	NYSE
Trading Symbol	CNDT
Entity Central Index Key	0001677703
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2019
Document Fiscal Period Focus	Q3
Amendment Flag	false
Document Quarterly Report	true
Title of 12(b) Security	Common Stock

Condensed Consolidated Statemen

Condensed Consolidated Statements of Income - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Revenues
Revenues	$ 1,098	$ 1,304	$ 3,368	$ 4,111
Operating Costs and Expenses
Cost of services (excluding depreciation and amortization)	859	1,005	2,644	3,193
Selling, general and administrative (excluding depreciation and amortization)	112	139	360	427
Research and development (excluding depreciation and amortization)	1	2	6	7
Depreciation and amortization	115	113	342	345
Restructuring and related costs	8	31	50	68
Interest expense	20	22	60	92
(Gain) Loss on Extinguishment of Debt	0	108	0	108
Goodwill impairment	0	0	1,351	0
(Gain) loss on divestitures and transaction costs	3	54	19	9
Litigation costs (recoveries), net	2	78	15	113
Other (income) expenses, net	(8)	4	(8)	1
Total Operating Costs and Expenses	1,112	1,556	4,839	4,363
Income (Loss) before Income Taxes	(14)	(252)	(1,471)	(252)
Income tax expense (benefit)	2	(15)	(118)	24
Net (Loss) Income	$ (16)	$ (237)	$ (1,353)	$ (276)
Earnings Per Share, Basic	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Earnings Per Share, Diluted	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Revenues	$ 1,098	$ 1,304	$ 3,368	$ 4,111

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Comprehensive Income (Loss) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Statement of Comprehensive Income [Abstract]
Net (Loss) Income	$ (16)	$ (237)	$ (1,353)	$ (276)
Other Comprehensive Loss, Net:
Currency translation adjustments, net	(15)	(4)	(9)	(27)
Reclassification of currency translation adjustments on divestitures	0	36	15	41
Reclassification of divested benefit plans and other	0	61	(1)	64
Unrecognized gains (losses), net	0	0	1	(3)
Other Comprehensive Income (Loss), Net	(15)	93	6	75
Comprehensive Loss, Net
Comprehensive Income (Loss), Net	$ (31)	$ (144)	$ (1,347)	$ (201)

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) shares in Thousands, $ in Millions	Sep. 30, 2019	Dec. 31, 2018
Assets, Current [Abstract]
Cash and cash equivalents	$ 228	$ 756
Accounts Receivable, after Allowance for Credit Loss, Current	840	782
Assets Held-for-sale, Not Part of Disposal Group	0	15
Contract with Customer, Asset, Net, Current	165	177
Other current assets	313	234
Total current assets	1,546	1,964
Assets
Land, buildings and equipment, net	331	328
Operating Lease, Right-of-Use Asset	290	0
Intangible assets, net	487	651
Goodwill	2,090	3,408
Other long-term assets	370	329
Total Assets	5,114	6,680
Liabilities, Current [Abstract]
Current portion of long-term debt	50	55
Accounts payable	145	230
Accrued compensation and benefits costs	140	193
Unearned income	95	112
Liabilities held for sale	0	40
Other current liabilities	693	567
Total current liabilities	1,123	1,197
Long-term debt	1,468	1,512
Deferred taxes	181	327
Operating lease liabilities	245	0
Other long-term liabilities	87	280
Total Liabilities	3,104	3,316
Contingencies (See Note 13)
Series A Convertible Preferred Stock	142	142
Common Stock	2	2
Additional paid-in-capital	3,886	3,878
Retained earnings	(1,601)	(233)
Accumulated other comprehensive loss	(419)	(425)
Total Equity	1,868	3,222
Total Liabilities and Equity	$ 5,114	$ 6,680
Shares of common stock outstanding (in shares)	211,364	211,306
Shares of series A convertible preferred stock outstanding (in shares)	120	120

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018
Cash Flows from Operating Activities:
Net income (loss)	$ (1,353)	$ (276)
Adjustments required to reconcile net income (loss) to cash flows from operating activities:
Depreciation and amortization	342	345
Deferred Sales Inducement Cost, Amortization Expense	2	2
Deferred income taxes	(148)	(90)
Goodwill, Impairment Loss	1,351	0
(Gain) loss from investments	(3)	(1)
Amortization of debt financing costs	5	9
(Gain) Loss on Extinguishment of Debt	0	108
(Gain) loss on divestitures and transaction costs	19	9
Stock-based compensation	19	30
(Increase) decrease in accounts receivable	(84)	(40)
(Increase) decrease in other current and long-term assets	(34)	(116)
Increase (decrease) in accounts payable and accrued compensation	(128)	(36)
Increase (decrease) in restructuring liabilities	4	16
Increase (decrease) in other current and long-term liabilities	(199)	38
Net change in income tax assets and liabilities	(9)	36
Other operating, net	0	(4)
Net Cash Provided by (Used in) Operating Activities	(216)	30
Cash Flows from Investing Activities:
Cost of additions to land, buildings and equipment	(109)	(119)
Proceeds from Sale of Property, Plant, and Equipment	2	12
Cost of additions to internal use software	(49)	(31)
Payments to Acquire Businesses, Gross	(90)	0
Proceeds from Divestiture of Businesses, Net of Cash Divested	0	672
Payments Related to Divestitures, Including Cash Sold	(7)	0
Net Cash Provided by (Used in) Investing Activities	(253)	534
Cash Flows from Financing Activities:
Payments of Debt Issuance Costs	0	(3)
Payments on debt	(42)	(513)
Redemption Premium	0	(95)
Taxes paid for settlement of stock based compensation	(11)	(9)
Dividends paid on preferred stock	(7)	(7)
Net cash provided by (used in) financing activities	(60)	(627)
Effect of exchange rate changes on cash, cash equivalents and restricted cash	0	(9)
Increase (decrease) in cash, cash equivalents and restricted cash	(529)	(72)
Cash, Cash Equivalents and Restricted Cash at Beginning of Period	765	667
Cash, Cash Equivalents and restricted Cash at End of period	$ 236	$ 595

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Cash Flows (Parenthetical) - USD ($) $ in Millions	Sep. 30, 2019	Sep. 30, 2018
Restricted Cash [Abstract]
Restricted Cash	$ 8	$ 9

Condensed Consolidated Statem_5

Condensed Consolidated Statements of Shareholders' Equity - USD ($) $ in Millions	Total	Common Stock [Member]	Additional Paid-in Capital [Member]	Retained Earnings [Member]	AOCI Attributable to Parent [Member]	Parent [Member]
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative Effect of New Accounting Principle in Period of Adoption | Accounting Standards Update 2014-09 [Member]		$ 0	$ 0	$ 17	$ 0	$ 17
Balance at period start at Dec. 31, 2017		2	3,850	171	(494)	3,529
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cash dividend, preferred stock		0	0	(7)	0	(7)
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect	$ (5)	0	0	5	(5)	0
Proceeds, Issuance of Shares, Share-based Payment Arrangement, Including Option Exercised		0	21	0	0	21
Net income (loss)	(276)	0	0	(276)	0	(276)
Other Comprehensive Income (Loss), Net of Tax	75	0	0	0	75	75
Comprehensive Income (Loss), Net	(201)	0	0	(276)	75	(201)
Balance at period end at Sep. 30, 2018		2	3,871	(90)	(424)	3,359
Balance at period start at Jun. 30, 2018		2	3,865	144	(512)	3,499
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cash dividend, preferred stock		0	0	(2)	0	(2)
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect		0	0	5	(5)	0
Proceeds, Issuance of Shares, Share-based Payment Arrangement, Including Option Exercised		0	(6)	0	0	(6)
Net income (loss)	(237)	0	0	(237)	0	(237)
Other Comprehensive Income (Loss), Net of Tax	93	0	0	0	93	93
Comprehensive Income (Loss), Net	(144)	0	0	(237)	93	(144)
Balance at period end at Sep. 30, 2018		2	3,871	(90)	(424)	3,359
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative Effect of New Accounting Principle in Period of Adoption | Accounting Standards Update 2016-02		0	0	(8)	0	(8)
Balance at period start at Dec. 31, 2018	3,222	2	3,878	(233)	(425)	3,222
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cash dividend, preferred stock		0	0	(7)	0	(7)
Proceeds, Issuance of Shares, Share-based Payment Arrangement, Including Option Exercised		0	(8)	0	0	(8)
Net income (loss)	(1,353)	0	0	(1,353)	0	(1,353)
Other Comprehensive Income (Loss), Net of Tax	6	0	0	0	6	6
Comprehensive Income (Loss), Net	(1,347)	0	0	(1,353)	6	(1,347)
Balance at period end at Sep. 30, 2019	1,868	2	3,886	(1,601)	(419)	1,868
Balance at period start at Jun. 30, 2019		2	3,886	(1,583)	(404)	1,901
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cash dividend, preferred stock		0	0	(2)	0	(2)
Net income (loss)	(16)	0	0	(16)	0	(16)
Other Comprehensive Income (Loss), Net of Tax	(15)	0	0	0	(15)	(15)
Comprehensive Income (Loss), Net	(31)	0	0	(16)	(15)	(31)
Balance at period end at Sep. 30, 2019	$ 1,868	$ 2	$ 3,886	$ (1,601)	$ (419)	$ 1,868

Condensed Consolidated Statem_6

Condensed Consolidated Statements of Shareholders' Equity (Parenthetical) - $ / shares	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Statement of Stockholders' Equity [Abstract]
Preferred Stock, Dividends, Per Share, Cash Paid	$ 20	$ 20	$ 60	$ 60

Basis of Presentation

Basis of Presentation	9 Months Ended
	Sep. 30, 2019
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	Basis of Presentation References herein to “we,” “us,” “our,” the “Company” and “Conduent” refer to Conduent Incorporated and its consolidated subsidiaries unless the context suggests otherwise. Description of Business Conduent is a global enterprise and leading provider of mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process expertise in transaction-intensive processing, and technology such as analytics and automation, Conduent solutions and services create value by improving efficiencies, reducing costs and enabling revenue growth. A majority of Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their business processes and essential interactions with their end users. The Company's portfolio includes industry-focused solutions in attractive growth markets such as healthcare and transportation, as well as solutions that serve multiple industries such as transaction processing, customer care, human resource solutions and payment services. Basis of Presentation The unaudited interim Condensed Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States of America (U.S. GAAP) on a basis consistent with reporting interim financial information in accordance with instructions to Form 10-Q and Article 10 of Regulation S-X of the Securities and Exchange Commission (SEC). The year-end Condensed Consolidated Balance Sheet was derived from the audited Consolidated Financial Statements included in the Company's Annual Report on Form 10-K for the year ended December 31, 2018. Certain reclassifications have been made to prior year information to conform to current year presentation. Intercompany balances and transactions have been eliminated. In the opinion of management, all adjustments necessary for a fair statement of the financial position, results of operations and cash flows have been made. These adjustments consist of normal recurring items. The interim results of operations are not necessarily indicative of the results of the full year. These financial statements should be read in conjunction with the Company’s Consolidated Financial Statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2018.

Recent Accounting Pronouncement

Recent Accounting Pronouncements	9 Months Ended
	Sep. 30, 2019
Accounting Policies [Abstract]
Recent Accounting Pronouncements	Recent Accounting Pronouncements The Company's significant accounting policies are described in Note 1–Basis of Presentation and Summary of Significant Accounting Policies in the Company's Annual Report on Form 10-K for the year ended December 31, 2018. Summarized below are the accounting pronouncements adopted subsequent to December 31, 2018 that were applicable and material to the Company. New Accounting Standards Adopted Leases: The Company adopted the new lease guidance as of January 1, 2019, using the cumulative-effect adjustment transition method, which applies the provisions of the standard at the effective date without adjusting the comparative periods presented. The Company has elected the package of practical expedients, which allows the Company not to reassess (1) whether any expired or existing contracts as of the adoption date are, or contain, leases, (2) lease classification for any expired or existing leases as of the adoption date and (3) initial direct costs for any existing leases as of the adoption date. The Company did not elect to apply the hindsight practical expedient. Additionally, the Company has elected not to include short-term leases, with a term of 12 months or less, on its Condensed Consolidated Balance Sheets. The impact of adopting this new guidance included the establishment of Operating lease right-of-use (ROU) assets of $387 million, an increase to Other current liabilities of $103 million, a decrease to Other long-term liabilities of $21 million, the establishment of Operating lease liabilities of $316 million and a net decrease to opening retained earnings (deficit) of $8 million, as of January 1, 2019. The adoption did not have an impact on the Company’s Condensed Consolidated Statements of Income (Loss) or Condensed Consolidated Statements of Cash Flows. Summary of Accounting Policies Leases The Company determines if an arrangement is a lease at the inception of the contract and whether that lease meets the classification criteria of a finance or operating lease. The Company has operating and finance leases for real estate and equipment. Operating leases are included in Operating lease ROU assets, Other current liabilities, and Operating lease liabilities in our Condensed Consolidated Balance Sheets. Finance leases are included in Land, buildings and equipment, net, Current portion of long-term debt, and Long-term debt in our Condensed Consolidated Balance Sheets. ROU assets represent the Company's right to use an underlying asset for the lease term and lease liabilities represent the Company's obligation to make lease payments arising from the lease. ROU assets and liabilities are recognized at the commencement date based on the net present value of lease payments over the lease term using the Company’s incremental borrowing rates or implicit rates. The Company's lease terms may include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option based on economic factors. The Company recognizes operating fixed lease expense and finance lease depreciation on a straight-line basis over the lease term. Variable lease expense is recognized in the period in which the obligation for those payments is incurred. The Company accounts for lease and non-lease components separately for its equipment leases, based on the estimated standalone price of each component, and combines lease and non-lease components for its real estate leases. The components of lease costs were as follows: (in millions) Three Months Ended Nine Months Ended Finance Lease Costs: Amortization of right of use assets $ 2 $ 8 Interest on lease liabilities — 1 Total Finance Lease Costs $ 2 $ 9 Operating lease costs: Base rent $ 25 $ 85 Short-term lease costs — 7 Variable lease costs (1) 8 23 Sublease income (2) (4) Total Operating Lease Costs $ 31 $ 111 __________ (1) Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases. Supplemental cash flow information related to leases was as follows: (in millions) Nine Months Ended Cash paid for the amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ (93) Operating cash flows from finance leases (1) Total Cash Flow from Operating Activities $ (94) Financing cash flow from finance leases $ (9) Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations: Operating leases $ 27 Supplemental balance sheet information related to leases was as follows: (in millions) September 30, 2019 Operating lease assets: Operating lease right-of-use assets $ 290 Operating lease liabilities: Other current liabilities $ 97 Operating lease liabilities 245 Total Operating Lease Liabilities $ 342 Finance lease assets: Land, buildings and equipment, net $ 16 Finance lease liabilities: Current portion of long-term debt $ 7 Long-term debt 10 Total Finance Lease Liabilities $ 17 The Company's leases generally do not provide an implicit rate, therefore the Company uses its incremental borrowing rate as the discount rate when measuring operating lease liabilities. The incremental borrowing rate represents an estimate of the interest rate the Company would incur at lease commencement to borrow an amount equal to the lease payments on a collateralized basis over the term of a lease within a particular currency environment. The weighted average discount rates for operating and finance leases were 5.5% and 4.8%, respectively. The weighted average remaining lease terms for operating and finance leases at September 30, 2019, were 5 years and 3 years, respectively. Maturities of operating lease liabilities were as follows: September 30, 2019 (in millions) Operating Lease Payments 2019 (remaining) $ 30 2020 104 2021 77 2022 53 2023 35 Thereafter 94 Total undiscounted operating lease payments 393 Less imputed interest 51 Present value of operating lease liabilities $ 342 Maturities of finance lease liabilities were as follows: September 30, 2019 (in millions) Finance Lease Payments 2019 (remaining) $ 3 2020 6 2021 5 2022 3 2023 1 Thereafter — Total undiscounted finance lease payments 18 Less imputed interest 1 Present value of finance lease liabilities $ 17 As of September 30, 2019, the Company had entered into additional operating lease agreements for real estate of $15 million, which have not commenced and have not been recognized on the Company's Consolidated Balance Sheet. These operating leases are expected to commence between the fourth quarter of 2019 and the first quarter of 2020 with lease terms of 4 to 10 years. As previously disclosed in Note 5 to the Consolidated Financial Statements included in the Company's Annual Report on Form 10-K for the year ended December 31, 2018, under the previous lease accounting standard, future minimum lease payments for operating leases having initial or remaining non-cancelable lease term in excess of one year were as follows: December 31, 2018 (in millions) Operating Lease Payments 2019 $ 153 2020 113 2021 78 2022 53 2023 33 Thereafter 76 Total minimum operating lease payments $ 506 New Accounting Standards To Be Adopted Credit Losses: In June 2016, the FASB updated the accounting guidance related to measurement of credit losses on financial instruments, which requires financial assets measured at amortized cost to be presented at the net amount expected to be collected. This updated guidance is effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. The Company is currently evaluating the impact on its Consolidated Financial Statements.

Revenue

Revenue	9 Months Ended
	Sep. 30, 2019
Revenue from Contract with Customer [Abstract]
Revenue, Contract Assets and Liabilities	Revenue Disaggregation of Revenue During the second quarter of 2019, the Company changed how it presents the disaggregated revenue by major service line for Government Services and Healthcare and State and local to reflect how the businesses are managed. This change had no impact on disaggregated revenue by reportable segment or the timing of revenue recognition. All prior periods presented have been revised to reflect this change. The following table provides information about disaggregated revenue by major service line, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segments. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments. Three Months Ended Nine Months Ended (in millions) 2019 2018 2019 2018 Commercial Industries: Omni-channel communications $ 194 $ 209 $ 597 $ 627 Human resource services 176 183 540 559 Industry services 207 228 644 714 Total Commercial Industries 577 620 1,781 1,900 Government Services: Government Services and Healthcare 173 182 528 542 Payment Services 72 80 221 245 State and Local 61 63 181 187 Federal 14 13 41 40 Total Government Services 320 338 971 1,014 Transportation: Tolling 83 79 243 222 Transit 69 54 185 165 Photo and Parking 47 47 143 141 Commercial Vehicle 2 4 8 12 Total Transportation 201 184 579 540 Other: Divestitures — 162 36 648 Education — — 1 9 Total Other — 162 37 657 Total Consolidated Revenue $ 1,098 $ 1,304 $ 3,368 $ 4,111 Timing of Revenue Recognition: Point in time $ 38 $ 33 $ 111 $ 103 Over time 1,060 1,271 3,257 4,008 Total Revenue $ 1,098 $ 1,304 $ 3,368 $ 4,111 Contract Balances The Company receives payments from customers based upon contractual billing schedules. Accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets are the Company’s rights to consideration for services provided when the right is conditioned on something other than passage of time (for example, meeting a milestone for the right to bill under the cost-to-cost measure of progress). Contract assets are transferred to Accounts receivable, net when the rights to consideration become unconditional. Unearned income includes payments received in advance of performance under the contract, which are realized when the associated revenue is recognized under the contract. The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers: (in millions) September 30, 2019 December 31, 2018 Contract Assets (Unearned Income) Current contract assets $ 165 $ 177 Long-term contract assets (1) 7 7 Current unearned income (95) (112) Long-term unearned income (2) (23) (32) Net Contract Assets (Unearned Income) $ 54 $ 40 Accounts receivable, net $ 840 $ 782 __________ (1) Presented in Other long-term assets in the Condensed Consolidated Balance Sheets (2) Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets Revenues of $16 million and $97 million were recognized during the three and nine months ended September 30, 2019, respectively, related to the Company's unearned income at December 31, 2018. Revenues of $25 million and $128 million were recognized during the three and nine months ended September 30, 2018, respectively, related to the Company's unearned income at January 1, 2018. Transaction Price Allocated to the Remaining Performance Obligations

Segment Reporting

Segment Reporting	9 Months Ended
	Sep. 30, 2019
Segment Reporting [Abstract]
Segment Reporting	Segment Reporting The Company's reportable segments correspond to how the Company organizes and manages the business and are aligned to the industries in which the Company's clients operate. Our financial performance is based on Segment Profit / (Loss) and Segment Adjusted EBITDA for the following three reportable segments: Commercial Industries, Government Services and Transportation. Commercial Industries: Our Commercial Industries segment provides business process services and customized solutions to clients in a variety of industries. Across the Commercial Industries segment, we deliver end-to-end, business-to-business and business-to-customer services that enable our clients to optimize their key processes. Our multi-industry competencies include omni-channel communications, human resource management and finance and accounting services. Government Services: Our Government Services segment provides government-centric business process services to U.S. federal, state and local and foreign governments for public assistance, program administration, transaction processing and payment services. Transportation: Our Transportation segment provides systems and support services to transportation departments and agencies globally. Offerings include support for electronic toll collection, public transit, parking and photo enforcement. Other includes our divestitures and our Student Loan business, which the Company exited in the third quarter of 2018. Selected financial information for our reportable segments was as follows: Three Months Ended (in millions) Commercial Industries Government Services Transportation Other Shared IT / Infrastructure & Corporate Costs Total 2019 Divestitures Other Revenue $ 577 $ 320 $ 201 $ — $ — $ — $ 1,098 Segment profit (loss) $ 108 $ 100 $ 38 $ — $ — $ (174) $ 72 Segment depreciation and amortization $ 25 $ 6 $ 9 $ — $ — $ 15 $ 55 Adjusted EBITDA $ 133 $ 106 $ 47 $ — $ — $ (159) $ 127 2018 Revenue $ 620 $ 338 $ 184 $ 162 $ — $ — $ 1,304 Segment profit (loss) $ 128 $ 106 $ 30 $ 15 $ (6) $ (168) $ 105 Segment depreciation and amortization $ 22 $ 7 $ 9 $ — $ 1 $ 14 $ 53 Adjusted EBITDA $ 150 $ 112 $ 39 $ 15 $ (5) $ (154) $ 157 Nine Months Ended (in millions) Commercial Industries Government Services Transportation Other Shared IT / Infrastructure & Corporate Costs Total 2019 Divestitures Other Revenue $ 1,781 $ 971 $ 579 $ 36 $ 1 $ — $ 3,368 Segment profit (loss) $ 329 $ 289 $ 89 $ 1 $ — $ (508) $ 200 Segment depreciation and amortization $ 68 $ 21 $ 26 $ — $ — $ 45 $ 160 Adjusted EBITDA $ 397 $ 310 $ 119 $ 1 $ — $ (463) $ 364 2018 Revenue $ 1,900 $ 1,014 $ 540 $ 648 $ 9 $ — $ 4,111 Segment profit (loss) $ 358 $ 314 $ 82 $ 95 $ (13) $ (516) $ 320 Segment depreciation and amortization $ 75 $ 23 $ 27 $ 4 $ 3 $ 34 $ 166 Adjusted EBITDA $ 433 $ 335 $ 109 $ 99 $ (10) $ (482) $ 484 (in millions) Three Months Ended Nine Months Ended Segment Profit (Loss) Reconciliation to Pre-tax Income (Loss) 2019 2018 2019 2018 Income (Loss) Before Income Taxes $ (14) $ (252) $ (1,471) $ (252) Reconciling items: Amortization of acquired intangible assets 61 60 184 181 Restructuring and related costs 8 31 50 68 Interest expense 20 22 60 92 (Gain) loss on extinguishment of debt — 108 — 108 Goodwill impairment — — 1,351 — (Gain) loss on divestitures and transaction costs 3 54 19 9 Litigation costs (recoveries), net 2 78 15 113 Other (income) expenses, net (8) 4 (8) 1 Segment Pre-tax Income (Loss) $ 72 $ 105 $ 200 $ 320 Segment depreciation and amortization (including contract inducements) $ 55 $ 53 $ 160 $ 166 Other adjustments — (1) 4 (2) Adjusted EBITDA $ 127 $ 157 $ 364 $ 484 Refer to Note 3 – Revenue for additional information on disaggregated revenues of the reportable segments.

Assets_Liabilities Held For Sal

Assets/Liabilities Held For Sale	9 Months Ended
	Sep. 30, 2019
Discontinued Operations and Disposal Groups [Abstract]
Assets/Liabilities Held for Sale	Assets/Liabilities Held for SaleIn February 2019, the Company completed the sale of a portfolio of select standalone customer care contracts to Skyview Capital LLC. During the first quarter of 2019, the Company recorded an additional loss, inclusive of transaction costs, of $12 million on the sale of this portfolio, reflecting certain changes in estimates that were made when recording the initial charge. The revenue generated from this business was $36 million for the three months ended March 31, 2019 and $439 million for the year ended December 31, 2018.

Business Acquisition

Business Acquisition	9 Months Ended
	Sep. 30, 2019
Business Combinations [Abstract]
Business Acquisition	Business AcquisitionIn January 2019, the Company completed the acquisition of Health Solutions Plus (HSP), a software provider of healthcare payer administration solutions, for a total base consideration of $90 million and a maximum contingent consideration payment of $8 million based on a cumulative achievement over two years. Revenues recorded for the three and nine months ended September 30, 2019, were $6 million and $15 million, respectively. Pre-tax income for the three and nine months ended September 30, 2019, were $2 million and $4 million, respectively. The Company’s purchase price allocation for the HSP acquisition is preliminary and subject to revision as additional information related to the fair value of assets and liabilities becomes available. The preliminary purchase price based upon the current determination of fair value at September 30, 2019 was as follows: (in millions) September 30, 2019 Fair Value of Consideration Transferred: Cash paid $ 90 Recorded earn-out payable 7 Total Consideration $ 97 Allocation of Purchase Price: Net tangible assets $ 10 Developed technology 20 Costs Assigned to Intangible Assets Customer relationships 18 Trademarks and trade names 1 Goodwill 48 Total Intangible Assets 67 Total Assets $ 97 The weighted average amortization periods are 7 years, 15 years and 1.5 years for Developed technology, Customer relationships and Trademarks and trade names, respectively. The acquired goodwill is associated with the Company's Commercial Industries segment. This acquired goodwill, while tax deductible, includes $7 million related to contingent consideration payable that is not tax deductible until it is earned and paid. The goodwill recognized is attributable primarily to expected synergies and the assembled workforce of HSP. The Developed technology is classified as Product Software within Other long-term assets on the Condensed Consolidated Balance Sheets. The Company has not presented separate results of operations or combined pro forma financial information of the Company and the acquired interests because the results of operations of the acquired business are considered immaterial.

Restructuring Programs

Restructuring Programs	9 Months Ended
	Sep. 30, 2019
Restructuring and Related Activities [Abstract]
Restructuring Programs	Restructuring Programs and Related Costs The Company engages in a series of restructuring programs related to downsizing its employee base, exiting certain activities, outsourcing certain internal functions and engaging in other actions designed to reduce its cost structure and improve productivity. The implementation of the Company's strategic transformation program and various productivity initiatives have reduced the Company's real estate footprint across all geographies and segments resulting in increased lease cancellation and other related costs. Also included in Restructuring and related costs are incremental, non-recurring costs related to the consolidation of the Company's data centers, which totaled $0 million and $18 million for the three and nine months ended September 30, 2019, respectively. Management continues to evaluate the Company's business, and in the future, there may be additional provisions for new plan initiatives and/or changes in previously recorded estimates as payments are made, or actions are completed. Costs associated with restructuring, including employee severance and lease termination costs, are generally recognized when it has been determined that a liability has been incurred, which is generally upon communication to the affected employees or exit from the leased facility. In those geographies where we have either a formal severance plan or a history of consistently providing severance benefits representing a substantive plan, we recognize employee severance costs when they are both probable and reasonably estimable. A summary of the Company's restructuring program activity during the nine months ended September 30, 2019 and 2018 was as follows: (in millions) Severance and Lease Cancellation Total Accrued Balance at December 31, 2018 $ 13 $ 36 $ 49 Restructuring provision 22 34 56 Adjustments to prior accruals (5) (3) (8) Total Net Current Period Charges 17 31 48 Payments and other charges against reserve and currency (17) (27) (44) Adoption of new lease standard — (22) (22) Asset impairment — (11) (11) Accrued Balance at September 30, 2019 $ 13 $ 7 $ 20 (in millions) Severance and Lease Cancellation Total Accrued Balance at December 31, 2017 $ 14 $ 30 $ 44 Restructuring provision 34 33 67 Adjustments to prior accruals (4) 5 1 Total Net Current Period Charges 30 38 68 Payments and other charges against reserve and currency (28) (27) (55) Other — 3 3 Accrued Balance at September 30, 2018 $ 16 $ 44 $ 60 In addition, the Company recorded professional support costs associated with the strategic transformation program in Restructuring and related costs of $2 million and $0 million for the nine months ended September 30, 2019 and 2018, respectively. The following table summarizes the total amount of costs incurred in connection with these restructuring programs by segment: Three Months Ended Nine Months Ended (in millions) 2019 2018 2019 2018 Commercial Industries $ 3 $ 11 $ 14 $ 25 Government Services — 1 1 1 Transportation — 1 1 1 Other (1) 2 — 5 Shared IT / Infrastructure & Corporate Costs 6 17 32 36 Total Net Restructuring Charges $ 8 $ 32 $ 48 $ 68

Debt

Debt	9 Months Ended
	Sep. 30, 2019
Debt Disclosure [Abstract]
Debt	Debt Long-term debt was as follows: (in millions) September 30, 2019 December 31, 2018 Term loan A due 2022 $ 667 $ 705 Term loan B due 2023 827 833 Senior notes due 2024 34 34 Finance lease obligations 17 26 Principal debt balance 1,545 1,598 Debt issuance costs and unamortized discounts (27) (31) Less: current maturities (50) (55) Total Long-term Debt $ 1,468 $ 1,512

Financial Instruments

Financial Instruments	9 Months Ended
	Sep. 30, 2019
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Financial Instruments	Financial Instruments The Company is a global company that is exposed to foreign currency exchange rate fluctuations in the normal course of its business. As a part of the Company's foreign exchange risk management strategy, the Company uses derivative instruments, primarily forward contracts, to hedge the funding of foreign entities which have a non-dollar functional currency, thereby reducing volatility of earnings or protecting fair values of assets and liabilities. At September 30, 2019 and December 31, 2018, the Company had outstanding forward exchange contracts with gross notional values of $217 million and $167 million, respectively. Approximately 74% of these contracts mature within three months, 10% in three to six months, 12% in six to twelve months and 4% in greater than twelve months. Most of these foreign currency derivative contracts are designated as cash flow hedges and did not have a material impact on the Company's balance sheet, income statement or cash flows for the periods presented. Refer to Note 10 – Fair Value of Financial Assets and Liabilities for additional information regarding the fair value of the Company's foreign exchange forward contracts.

Fair Value of Financial Assets

Fair Value of Financial Assets and Liabilities	9 Months Ended
	Sep. 30, 2019
Fair Value Disclosures [Abstract]
Fair Value of Financial Assets and Liabilities	Fair Value of Financial Assets and Liabilities Fair value represents the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. U.S. GAAP established a hierarchy framework to classify the fair value base on the observability of significant inputs to the measurement. The levels of the fair value hierarchy are as follows: Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities. Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly. Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities. Unless noted herein, the Company's valuation methodologies for assets and liabilities measured at fair value are described in Note 10 to the Consolidated Financial Statements included in the Company's Annual Report on Form 10-K for the year ended December 31, 2018. Summary of Financial Assets and Liabilities Accounted for at Fair Value on a Recurring Basis The following table represents assets and liabilities measured at fair value on a recurring basis. The basis for the measurement at fair value in all cases is Level 2. (in millions) September 30, 2019 December 31, 2018 Assets: Foreign exchange contract - forward $ 3 $ 3 Total Assets $ 3 $ 3 Liabilities: Foreign exchange contracts - forwards $ — $ 1 Total Liabilities $ — $ 1 Summary of Other Financial Assets and Liabilities The estimated fair values of our other financial assets and liabilities were as follows: September 30, 2019 December 31, 2018 (in millions) Carrying Fair Carrying Fair Assets: Assets held for sale $ — $ — $ 15 $ 15 Liabilities: Long-term debt $ 1,468 $ 1,434 $ 1,512 $ 1,463 Liabilities held for sale $ — $ — $ 40 $ 40 The fair value amounts for Cash and cash equivalents, Restricted cash, Accounts receivable, net and Short-term debt approximate carrying amounts due to the short-term maturities of these instruments. The fair value of the Assets held for sale and the Liabilities held for sale were measured based on the sales price less estimated transactions costs (Level 3). The fair value of Long-term debt was estimated based on the current rates offered to the Company for debt of similar maturities (Level 2).

Employee Benefit Plans

Employee Benefit Plans	9 Months Ended
	Sep. 30, 2019
Retirement Benefits [Abstract]
Employee Benefit Plans	Employee Benefit Plans The Company has post-retirement savings and investment plans in several countries, including the U.S., U.K. and Canada. In many instances, employees from those defined benefit pension plans that have been amended to freeze future service accruals were transitioned to an enhanced defined contribution plan. In these plans, employees are allowed to contribute a portion of their salaries and bonuses to the plans. Historically, the Company matched a portion of employee contributions. However, beginning in 2019, the Company has suspended its match to the 401(k) plan for all U.S. salaried employees. The Company recognized an expense related to its defined contribution plans of $2 million and $7 million for the three months ended September 30, 2019 and 2018, respectively, and $7 million and $23 million for the nine months ended September 30, 2019 and 2018, respectively. As a result of suspending 401(k) match for U.S. employees as indicated above, there was a $3 million and a $9 million reduction in expense for the three and nine months ended September 30, 2019, respectively.

Accumulated Other Comprehensive

Accumulated Other Comprehensive Loss (AOCL)	9 Months Ended
	Sep. 30, 2019
Equity [Abstract]
Accumulated Other Comprehensive Loss (AOCL)	Accumulated Other Comprehensive Loss (AOCL) Below are the balances and changes in AOCL (1) : (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2018 $ (426) $ 2 $ (1) $ (425) Other comprehensive income (loss) before reclassifications (9) 1 — (8) Amounts reclassified from accumulated other comprehensive loss 15 — (1) 14 Net current period other comprehensive income (loss) 6 1 (1) 6 Balance at September 30, 2019 $ (420) $ 3 $ (2) $ (419) (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2017 $ (437) $ 1 $ (58) $ (494) Reclassification of amounts impacted by Tax Reform — — (5) (5) Other comprehensive income (loss) before reclassifications (27) (3) 64 34 Amounts reclassified from accumulated other comprehensive loss 41 — — 41 Net current period other comprehensive income (loss) 14 (3) 64 75 Balance at September 30, 2018 $ (423) $ (2) $ 1 $ (424) __________ (1) All amounts are net of tax. Tax effects were immaterial.

Commitment and Contingencies

Commitment and Contingencies	9 Months Ended
	Sep. 30, 2019
Commitments and Contingencies Disclosure [Abstract]
Contingencies and Litigation	Contingencies and Litigation As more fully discussed below, the Company is involved in a variety of claims, lawsuits, investigations and proceedings concerning: governmental entity contracting, servicing and procurement law; intellectual property law; employment law; commercial and contracts law; the Employee Retirement Income Security Act (ERISA); and other laws, regulations and matters. The Company determines whether an estimated loss from a contingency should be accrued by assessing whether a loss is deemed probable and can be reasonably estimated. The Company assesses its potential liability by analyzing its litigation and regulatory matters using available information. The Company develops its view on estimated losses in consultation with outside counsel handling its defense in these matters, which involves an analysis of potential results, assuming a combination of litigation and settlement strategies. Should developments in any of these matters cause a change in the Company's determination as to an unfavorable outcome and result in the need to recognize a material accrual, or should any of these matters result in a final adverse judgment or be settled for significant amounts in excess of any accrual for such matter or matters, this could have a material adverse effect on the Company's results of operations, cash flows and financial position in the period or periods in which such change in determination, judgment or settlement occurs. The Company believes it has recorded adequate provisions for any such matters as of September 30, 2019. Litigation is inherently unpredictable, and it is not possible to predict the ultimate outcome of these matters and such outcome in any such matters could be in excess of any amounts accrued and could be material to the Company's results of operations, cash flows or financial position in any reporting period. Additionally, guarantees, indemnifications and claims arise during the ordinary course of business from relationships with suppliers, customers and non-consolidated affiliates when the Company undertakes an obligation to guarantee the performance of others if specified triggering events occur. Nonperformance under a contract could trigger an obligation of the Company. These potential claims include actions based upon alleged exposures to products, real estate, intellectual property such as patents, environmental matters and other indemnifications. The ultimate effect on future financial results is not subject to reasonable estimation because considerable uncertainty exists as to the final outcome of these claims. However, while the ultimate liabilities resulting from such claims may be significant to results of operations in the period recognized, management does not anticipate they will have a material adverse effect on the condensed consolidated financial position or liquidity. As of September 30, 2019, the Company had accrued its estimate of liability incurred under its indemnification arrangements and guarantees. Litigation Against the Company State of Texas v. Xerox Corporation, Conduent Business Services, LLC (f/k/a Xerox Business Services, LLC), Conduent State Healthcare, LLC (f/k/a Xerox State Healthcare, LLC, f/k/a ACS State Healthcare, LLC) and Conduent Incorporated: On May 9, 2014, the State of Texas, via the Texas Office of Attorney General (the “State”), filed a lawsuit in the 53rd Judicial District Court of Travis County, Texas. The lawsuit alleged that Conduent State Healthcare LLC (f/k/a Xerox State Healthcare, LLC and ACS State Healthcare) (“CSH”), Conduent Business Services LLC (“CBS”) and Conduent Incorporated (“CI”) (collectively, CSH, CBS and CI are referred to herein as the "Conduent Defendants") and Xerox Corporation (together with the Conduent Defendants, the “Defendants”) violated the Texas Medicaid Fraud Prevention Act in the administration of its contract with the Texas Department of Health and Human Services (“HHSC”) (the “State Action”). In February 2019 a settlement agreement and release was reached among the Defendants, the State and HHSC which was amended in May 2019 ("Texas Agreement"). Pursuant to the terms of the Texas Agreement, the Conduent Defendants were required to pay the State of Texas $236 million, of which $118 million was paid in 2019 with a balance of $118 million due in January 2020, which is fully reserved. The Company provided bank issued letters of credit to the State in the amount of $118 million to secure the payment due in January 2020 which will be released on the 91st day following the Company’s payment. The case has been dismissed with prejudice with a full release and discharge of the Defendants. Dennis Nasrawi v. Buck Consultants et al.: On October 8, 2009, plaintiffs filed a lawsuit in the Superior Court of California, Stanislaus County, and on November 24, 2009, the case was removed to the U.S. Court for the Eastern District of California, Fresno Division. Plaintiffs allege actuarial negligence against Buck Consultants, LLC (“Buck”), which was a wholly-owned subsidiary of Conduent, for the use of faulty actuarial assumptions in connection with the 2007 actuarial valuation for the Stanislaus County Employees Retirement Association (“StanCERA”). Plaintiffs allege that the employer contribution rate adopted by StanCERA based on Buck’s valuation was insufficient to fund the benefits promised by the County. On July 13, 2012, the Court entered its ruling that the plaintiffs lacked standing to sue in a representative capacity on behalf of all plan participants. The Court also ruled that plaintiffs had adequately pleaded their claim that Buck allegedly aided and abetted StanCERA in breaching its fiduciary duty. Plaintiffs then filed their Fifth Amended Complaint and added StanCERA to the litigation. Buck and StanCERA filed demurrers to the amended complaint. On September 13, 2012, the Court sustained both demurrers with prejudice, completely dismissing the matter and barring plaintiffs from refiling their claims. Plaintiffs appealed, and ultimately the California Court of Appeals (Sixth District) reversed the trial court’s ruling and remanded the case back to the trial court as to Buck only, and only with respect to Plaintiffs' claim of aiding and abetting StanCERA in breaching its fiduciary duty. This case has been stayed pending the outcome of parallel litigation the plaintiffs are pursuing against StanCERA. The parallel litigation was tried before the bench in June 2018, and on January 24, 2019, the court found in favor of StanCERA, holding that it had not breached its fiduciary duty to plaintiffs. On April 26, 2019, Plaintiffs in the parallel litigation filed an appeal. Nasrawi remains stayed until the parallel litigation is finally concluded. Absent the court finding that StanCERA breached its fiduciary duty, plaintiffs’ claim against Buck for aiding and abetting said breach would not appear viable. Buck will continue to aggressively defend these lawsuits. In August 2018, Conduent sold Buck Consultants, LLC; however, the Company retained this liability after the sale. The Company is not able to determine or predict the ultimate outcome of this proceeding or reasonably provide an estimate or range of estimate of the possible outcome or loss, if any, in excess of currently recorded reserves. Conduent Business Services, LLC v. Cognizant Business Services, LLC: On April 12, 2017, Conduent Business Services LLC (“Conduent”) filed a lawsuit against Cognizant Business Services Corporation (“Cognizant”) in the Supreme Court of New York County, New York. The lawsuit relates to the Amended and Restated Master Outsourcing Services Agreement effective as of October 24, 2012, and the service delivery contracts and work orders thereunder, between Conduent and Cognizant, as amended and supplemented (the “Contract”). The Contract contains certain minimum purchase obligations by Conduent through the date of expiration. The lawsuit alleges that Cognizant committed multiple breaches of the Contract, including Cognizant’s failure to properly perform its obligations as subcontractor to Conduent under Conduent’s contract with the New York Department of Health to provide Medicaid Management Information Systems. In the lawsuit, Conduent seeks damages in excess of $150 million. During the first quarter of 2018, Conduent provided notice to Cognizant that it was terminating the Contract for cause and recorded in the same period certain charges associated with the termination. Conduent also alleges that it terminated the Contract for cause, because, among other things, Cognizant violated the Foreign Corrupt Practices Act. Cognizant asserted two counterclaims for breach of contract seeking recovery of damages in excess of $47 million, which includes amounts alleged not paid to Cognizant under the contract and an alleged $25 million for termination fees. Conduent has responded to Cognizant’s counterclaims by denying the allegations. Cognizant filed a second amended counterclaim seeking an additional $43 million to satisfy the minimum revenue commitment attributable to the years 2017-2020, which increased Cognizant's damages claim to $90 million. Based on Conduent's breach of contract and termination for cause claims, Conduent does not believe that it has any obligations to Cognizant under the Contract to pay the minimum revenue commitment penalty. Conduent will continue to vigorously defend itself against the counterclaims but the Company is not able to determine or predict the ultimate outcome of this proceeding or reasonably provide an estimate or range of estimate of the possible outcome. Other Matters Since 2014, Xerox Education Services, Inc. ("XES") has cooperated with several federal and state agencies regarding a variety of matters, including XES' self-disclosure to the U.S. Department of Education (the "Department") and the Consumer Financial Protection Bureau ("CFPB") that some third-party student loans under outsourcing arrangements for various financial institutions required adjustments. With the exception of an inquiry the Illinois Attorney General's Office recently commenced, the Company has resolved the investigations the CFPB and several state agencies commenced and continues to work with the Department and the U.S. Department of Justice to resolve all outstanding issues, including a number of operational projects that XES discovered and disclosed since 2014. The Company cannot provide assurance that the CFPB, another regulator, a financial institution on behalf of which the Company serviced third-party student loans, or another party will not ultimately commence a legal action against XES in which fines, penalties or other liabilities are sought from XES. Nor is the Company able to predict the likely outcome of these matters, should any such matter be commenced, or reasonably provide an estimate or range of estimates of any loss in excess of current reserves. The Company could, in future periods, incur judgments or enter into settlements to resolve these potential matters for amounts in excess of current reserves and there could be a material adverse effect on the Company's results of operations, cash flows and financial position in the period in which such change in judgment or settlement occurs. Other Contingencies Certain contracts, primarily in the Company's Government Services and Transportation segments, require the Company to provide a surety bond or a letter of credit as a guarantee of performance. As of September 30, 2019, the Company had $564 million of outstanding surety bonds used to secure its performance of contractual obligations with its clients and $229 million of outstanding letters of credit issued to secure the Company's performance of contractual obligations to its clients as well as other corporate obligations. In general, the Company would only be liable for the amount of these guarantees in the event of default in the Company's performance of its obligations under each contract. The Company believes it has sufficient capacity in the surety markets and liquidity from its cash flow and its various credit arrangements (including its Credit Facility) to allow it to respond to future requests for proposals that require such credit support.

Preferred Stock

Preferred Stock	9 Months Ended
	Sep. 30, 2019
Temporary Equity Disclosure [Abstract]
Preferred Stock	Preferred Stock Series A Preferred Stock In December 2016, the Company issued 120,000 shares of Series A convertible perpetual preferred stock with an aggregate liquidation preference of $120 million and an initial fair value of $142 million. The convertible preferred stock pays quarterly cash dividends at a rate of 8% per year ($9.6 million per year). Each share of convertible preferred stock is convertible at any time, at the option of the holder, into 44.9438 shares of common stock for a total of 5,393,000 shares (reflecting an initial conversion price of approximately $22.25 per share of common stock), subject to customary anti-dilution adjustments.

Earnings per Share

Earnings per Share	9 Months Ended
	Sep. 30, 2019
Earnings Per Share [Abstract]
Earnings Per Share	Earnings per Share We did not declare any common stock dividends in the periods presented. The following table sets forth the computation of basic and diluted earnings per share of common stock: Three Months Ended Nine Months Ended (in millions, except per share data in whole dollars and shares in thousands) 2019 2018 2019 2018 Net income (loss) $ (16) $ (237) $ (1,353) $ (276) Cash dividend paid - preferred stock (2) (2) (7) (7) Adjusted Net Income (Loss) Available to Common Shareholders $ (18) $ (239) $ (1,360) $ (283) Weighted average common shares outstanding 209,626 206,605 208,741 205,739 Common shares issuable with respect to: Stock options — — — — Restricted stock and performance units / shares — — — — Adjusted Weighted Average Common Shares Outstanding 209,626 206,605 208,741 205,739 Net Income (Loss) per Share: Basic $ (0.09) $ (1.16) $ (6.52) $ (1.38) Diluted $ (0.09) $ (1.16) $ (6.52) $ (1.38) The following securities were not included in the computation of diluted earnings per share as they were either contingently issuable shares or shares that if included would have been anti-dilutive (shares in thousands): Stock Options — 193 — 193 Restricted stock and performance shares/units 4,473 5,097 4,473 5,097 Convertible preferred stock 5,393 5,393 5,393 5,393 Total Anti-Dilutive Securities 9,866 10,683 9,866 10,683

Supplementary Financial Informa

Supplementary Financial Information	9 Months Ended
	Sep. 30, 2019
Supplementary Financial Information [Abstract]
Supplementary Financial Information	Supplementary Financial Information The components of Other assets and liabilities were as follows: (in millions) September 30, 2019 December 31, 2018 Other Current Assets Prepaid expenses $ 99 $ 87 Income taxes receivable 40 40 Value-added tax (VAT) receivable 21 22 Restricted cash 8 9 Other 145 76 Total Other Current Assets $ 313 $ 234 Other Current Liabilities Accrued liabilities $ 363 $ 330 Litigation related accruals 176 147 Current operating lease liabilities 97 — Restructure reserves 13 36 Income tax payable 7 3 Other taxes payable 17 15 Other 20 36 Total Other Current Liabilities $ 693 $ 567 Other Long-term Assets Internal use software, net $ 148 $ 123 Deferred contract costs, net 83 100 Product software, net 35 18 Other 104 88 Total Other Long-term Assets $ 370 $ 329 Other Long-term Liabilities Litigation related accruals $ — $ 144 Income tax liabilities 14 29 Unearned income 23 32 Restructuring reserves 7 13 Other 43 62 Total Other Long-term Liabilities $ 87 $ 280

Intangible Assets, Goodwill and

Intangible Assets, Goodwill and Other	9 Months Ended
	Sep. 30, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill	Goodwill In the first quarter of 2019, the Transportation reporting unit experienced unanticipated losses of certain customer contracts, lower than expected new customer contracts and higher costs of delivery (all subsequent to February 2019), and as a result, the growth of this reporting unit decreased resulting in its fair value being below its carrying value by an estimated $284 million. Accordingly, the Company recorded a pre-tax impairment charge of $284 million for the three months ended March 31, 2019. In the second quarter of 2019, there were further unanticipated losses of certain customer contracts, lower potential future volumes and lower than expected new customer contracts (all subsequent to May 9, 2019). This led to actual results being below budget and a further downward revision of the long-term forecast across all the Company's reporting units (Financial Services & Healthcare, Consumer & Industrial, Europe (together comprising Commercial Industries), Government Services, and Transportation). As a consequence of the business performance and the strategy pivot due to changes in management that occurred in the second quarter of 2019, the Company lowered its sales outlook, average margin expectation for the future years, and increased its weighted average cost of capital. Based upon the information identified in the second quarter of 2019, the Company performed an interim goodwill impairment assessment for all its reporting units which resulted in a pre-tax impairment charge of $1.1 billion for the three months ended June 30, 2019. The cumulative impairment charge for the nine months ended September 30, 2019 was $1.4 billion. The following table presents the changes in the carrying amount of goodwill, by reportable segments: (in millions) Commercial Industries Government Services Transportation Total Balance at December 31, 2017 $ 1,399 $ 1,310 $ 657 $ 3,366 Foreign currency translation (10) — (16) (26) Assets held-for-sale (12) — — (12) Other (1) 14 66 — 80 Balance at December 31, 2018 $ 1,391 $ 1,376 $ 641 $ 3,408 Foreign currency translation (5) (8) (1) (14) Acquisition 48 — — 48 Impairment (565) (226) (560) (1,351) Other (1) (1) — — (1) Balance at September 30, 2019 $ 868 $ 1,142 $ 80 $ 2,090 __________ (1) Represents true-up to 2018 and 2017 Assets held for sale, respectively. There was no impairment identified in the third quarter of 2019 for any of our reporting units.

Related Party Disclosures

Related Party Disclosures	9 Months Ended
	Sep. 30, 2019
Related Party Transactions [Abstract]
Related Party Transactions Disclosure	Related Party Transactions During the third quarter of 2019, Carl C. Icahn and his affiliates (shareholders) increased their ownership interest in the Company. In the normal course of business, the Company provides services to, and purchases from, certain related parties with the same shareholders. The services provided to these entities included those related to human resources, end-user support and other services and solutions. The purchases from these entities included office equipment and related services and supplies. Revenue and purchases from these entities were included in Revenue and Costs of services / Selling, General and administrative, respectively, on the Company's Condensed Consolidated Statements of Income (Loss). Transactions with related parties were as follows: Three Months Ended Nine Months Ended (in millions) 2019 2018 2019 2018 Revenue from related parties $ 7 $ 10 $ 25 $ 32 Purchases from related parties $ 6 $ 6 $ 18 $ 23 The Company's receivable and payable balances with related party entities were not material as of September 30, 2019 and December 31, 2018.

Recent Accounting Pronounceme_2

Recent Accounting Pronouncements (Policies)	9 Months Ended
	Sep. 30, 2019
Accounting Policies [Abstract]
New Accounting Standards Adopted	New Accounting Standards Adopted Leases: The Company adopted the new lease guidance as of January 1, 2019, using the cumulative-effect adjustment transition method, which applies the provisions of the standard at the effective date without adjusting the comparative periods presented. The Company has elected the package of practical expedients, which allows the Company not to reassess (1) whether any expired or existing contracts as of the adoption date are, or contain, leases, (2) lease classification for any expired or existing leases as of the adoption date and (3) initial direct costs for any existing leases as of the adoption date. The Company did not elect to apply the hindsight practical expedient. Additionally, the Company has elected not to include short-term leases, with a term of 12 months or less, on its Condensed Consolidated Balance Sheets. The impact of adopting this new guidance included the establishment of Operating lease right-of-use (ROU) assets of $387 million, an increase to Other current liabilities of $103 million, a decrease to Other long-term liabilities of $21 million, the establishment of Operating lease liabilities of $316 million and a net decrease to opening retained earnings (deficit) of $8 million, as of January 1, 2019. The adoption did not have an impact on the Company’s Condensed Consolidated Statements of Income (Loss) or Condensed Consolidated Statements of Cash Flows. Summary of Accounting Policies Leases The Company determines if an arrangement is a lease at the inception of the contract and whether that lease meets the classification criteria of a finance or operating lease. The Company has operating and finance leases for real estate and equipment. Operating leases are included in Operating lease ROU assets, Other current liabilities, and Operating lease liabilities in our Condensed Consolidated Balance Sheets. Finance leases are included in Land, buildings and equipment, net, Current portion of long-term debt, and Long-term debt in our Condensed Consolidated Balance Sheets. ROU assets represent the Company's right to use an underlying asset for the lease term and lease liabilities represent the Company's obligation to make lease payments arising from the lease. ROU assets and liabilities are recognized at the commencement date based on the net present value of lease payments over the lease term using the Company’s incremental borrowing rates or implicit rates. The Company's lease terms may include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option based on economic factors. The Company recognizes operating fixed lease expense and finance lease depreciation on a straight-line basis over the lease term. Variable lease expense is recognized in the period in which the obligation for those payments is incurred. The Company accounts for lease and non-lease components separately for its equipment leases, based on the estimated standalone price of each component, and combines lease and non-lease components for its real estate leases. The components of lease costs were as follows: (in millions) Three Months Ended Nine Months Ended Finance Lease Costs: Amortization of right of use assets $ 2 $ 8 Interest on lease liabilities — 1 Total Finance Lease Costs $ 2 $ 9 Operating lease costs: Base rent $ 25 $ 85 Short-term lease costs — 7 Variable lease costs (1) 8 23 Sublease income (2) (4) Total Operating Lease Costs $ 31 $ 111 __________ (1) Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases. Supplemental cash flow information related to leases was as follows: (in millions) Nine Months Ended Cash paid for the amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ (93) Operating cash flows from finance leases (1) Total Cash Flow from Operating Activities $ (94) Financing cash flow from finance leases $ (9) Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations: Operating leases $ 27 Supplemental balance sheet information related to leases was as follows: (in millions) September 30, 2019 Operating lease assets: Operating lease right-of-use assets $ 290 Operating lease liabilities: Other current liabilities $ 97 Operating lease liabilities 245 Total Operating Lease Liabilities $ 342 Finance lease assets: Land, buildings and equipment, net $ 16 Finance lease liabilities: Current portion of long-term debt $ 7 Long-term debt 10 Total Finance Lease Liabilities $ 17 The Company's leases generally do not provide an implicit rate, therefore the Company uses its incremental borrowing rate as the discount rate when measuring operating lease liabilities. The incremental borrowing rate represents an estimate of the interest rate the Company would incur at lease commencement to borrow an amount equal to the lease payments on a collateralized basis over the term of a lease within a particular currency environment. The weighted average discount rates for operating and finance leases were 5.5% and 4.8%, respectively. The weighted average remaining lease terms for operating and finance leases at September 30, 2019, were 5 years and 3 years, respectively. Maturities of operating lease liabilities were as follows: September 30, 2019 (in millions) Operating Lease Payments 2019 (remaining) $ 30 2020 104 2021 77 2022 53 2023 35 Thereafter 94 Total undiscounted operating lease payments 393 Less imputed interest 51 Present value of operating lease liabilities $ 342 Maturities of finance lease liabilities were as follows: September 30, 2019 (in millions) Finance Lease Payments 2019 (remaining) $ 3 2020 6 2021 5 2022 3 2023 1 Thereafter — Total undiscounted finance lease payments 18 Less imputed interest 1 Present value of finance lease liabilities $ 17 As of September 30, 2019, the Company had entered into additional operating lease agreements for real estate of $15 million, which have not commenced and have not been recognized on the Company's Consolidated Balance Sheet. These operating leases are expected to commence between the fourth quarter of 2019 and the first quarter of 2020 with lease terms of 4 to 10 years. As previously disclosed in Note 5 to the Consolidated Financial Statements included in the Company's Annual Report on Form 10-K for the year ended December 31, 2018, under the previous lease accounting standard, future minimum lease payments for operating leases having initial or remaining non-cancelable lease term in excess of one year were as follows: December 31, 2018 (in millions) Operating Lease Payments 2019 $ 153 2020 113 2021 78 2022 53 2023 33 Thereafter 76 Total minimum operating lease payments $ 506 New Accounting Standards To Be Adopted Credit Losses: In June 2016, the FASB updated the accounting guidance related to measurement of credit losses on financial instruments, which requires financial assets measured at amortized cost to be presented at the net amount expected to be collected. This updated guidance is effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. The Company is currently evaluating the impact on its Consolidated Financial Statements.

Recent Accounting Pronounceme_3

Recent Accounting Pronouncements (Tables)	9 Months Ended
	Sep. 30, 2019
Accounting Policies [Abstract]
Components of Lease Costs and Supplemental Balance Sheet Information Related to Leases	The components of lease costs were as follows: (in millions) Three Months Ended Nine Months Ended Finance Lease Costs: Amortization of right of use assets $ 2 $ 8 Interest on lease liabilities — 1 Total Finance Lease Costs $ 2 $ 9 Operating lease costs: Base rent $ 25 $ 85 Short-term lease costs — 7 Variable lease costs (1) 8 23 Sublease income (2) (4) Total Operating Lease Costs $ 31 $ 111 __________ (1) Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases.
Supplemental Balance Sheet Information Related to Leases	Supplemental balance sheet information related to leases was as follows: (in millions) September 30, 2019 Operating lease assets: Operating lease right-of-use assets $ 290 Operating lease liabilities: Other current liabilities $ 97 Operating lease liabilities 245 Total Operating Lease Liabilities $ 342 Finance lease assets: Land, buildings and equipment, net $ 16 Finance lease liabilities: Current portion of long-term debt $ 7 Long-term debt 10 Total Finance Lease Liabilities $ 17
Aggregate Future Lease Payments for Operating Leases	operating lease liabilities were as follows: September 30, 2019 (in millions) Operating Lease Payments 2019 (remaining) $ 30 2020 104 2021 77 2022 53 2023 35 Thereafter 94 Total undiscounted operating lease payments 393 Less imputed interest 51 Present value of operating lease liabilities $ 342
Maturities of Finance Lease Liabilities	Maturities of finance lease liabilities were as follows: September 30, 2019 (in millions) Finance Lease Payments 2019 (remaining) $ 3 2020 6 2021 5 2022 3 2023 1 Thereafter — Total undiscounted finance lease payments 18 Less imputed interest 1 Present value of finance lease liabilities $ 17
Schedule of Future Minimum Lease Payments for Operating Leases	As previously disclosed in Note 5 to the Consolidated Financial Statements included in the Company's Annual Report on Form 10-K for the year ended December 31, 2018, under the previous lease accounting standard, future minimum lease payments for operating leases having initial or remaining non-cancelable lease term in excess of one year were as follows: December 31, 2018 (in millions) Operating Lease Payments 2019 $ 153 2020 113 2021 78 2022 53 2023 33 Thereafter 76 Total minimum operating lease payments $ 506
Lease Costs, Supplemental cash Flow	Supplemental cash flow information related to leases was as follows: (in millions) Nine Months Ended Cash paid for the amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ (93) Operating cash flows from finance leases (1) Total Cash Flow from Operating Activities $ (94) Financing cash flow from finance leases $ (9) Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations: Operating leases $ 27

Revenue (Tables)

Revenue (Tables)	9 Months Ended
	Sep. 30, 2019
Revenue from Contract with Customer [Abstract]
Disaggregation of Revenue by Major Service Line	The following table provides information about disaggregated revenue by major service line, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segments. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments. Three Months Ended Nine Months Ended (in millions) 2019 2018 2019 2018 Commercial Industries: Omni-channel communications $ 194 $ 209 $ 597 $ 627 Human resource services 176 183 540 559 Industry services 207 228 644 714 Total Commercial Industries 577 620 1,781 1,900 Government Services: Government Services and Healthcare 173 182 528 542 Payment Services 72 80 221 245 State and Local 61 63 181 187 Federal 14 13 41 40 Total Government Services 320 338 971 1,014 Transportation: Tolling 83 79 243 222 Transit 69 54 185 165 Photo and Parking 47 47 143 141 Commercial Vehicle 2 4 8 12 Total Transportation 201 184 579 540 Other: Divestitures — 162 36 648 Education — — 1 9 Total Other — 162 37 657 Total Consolidated Revenue $ 1,098 $ 1,304 $ 3,368 $ 4,111 Timing of Revenue Recognition: Point in time $ 38 $ 33 $ 111 $ 103 Over time 1,060 1,271 3,257 4,008 Total Revenue $ 1,098 $ 1,304 $ 3,368 $ 4,111
Schedule of Contract Assets, Unearned Income and Receivables from Contracts with Customers	The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers: (in millions) September 30, 2019 December 31, 2018 Contract Assets (Unearned Income) Current contract assets $ 165 $ 177 Long-term contract assets (1) 7 7 Current unearned income (95) (112) Long-term unearned income (2) (23) (32) Net Contract Assets (Unearned Income) $ 54 $ 40 Accounts receivable, net $ 840 $ 782 __________ (1) Presented in Other long-term assets in the Condensed Consolidated Balance Sheets (2) Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets

Segment Reporting (Tables)

Segment Reporting (Tables)	9 Months Ended
	Sep. 30, 2019
Segment Reporting [Abstract]
Schedule of reportable segments	Selected financial information for our reportable segments was as follows: Three Months Ended (in millions) Commercial Industries Government Services Transportation Other Shared IT / Infrastructure & Corporate Costs Total 2019 Divestitures Other Revenue $ 577 $ 320 $ 201 $ — $ — $ — $ 1,098 Segment profit (loss) $ 108 $ 100 $ 38 $ — $ — $ (174) $ 72 Segment depreciation and amortization $ 25 $ 6 $ 9 $ — $ — $ 15 $ 55 Adjusted EBITDA $ 133 $ 106 $ 47 $ — $ — $ (159) $ 127 2018 Revenue $ 620 $ 338 $ 184 $ 162 $ — $ — $ 1,304 Segment profit (loss) $ 128 $ 106 $ 30 $ 15 $ (6) $ (168) $ 105 Segment depreciation and amortization $ 22 $ 7 $ 9 $ — $ 1 $ 14 $ 53 Adjusted EBITDA $ 150 $ 112 $ 39 $ 15 $ (5) $ (154) $ 157 Nine Months Ended (in millions) Commercial Industries Government Services Transportation Other Shared IT / Infrastructure & Corporate Costs Total 2019 Divestitures Other Revenue $ 1,781 $ 971 $ 579 $ 36 $ 1 $ — $ 3,368 Segment profit (loss) $ 329 $ 289 $ 89 $ 1 $ — $ (508) $ 200 Segment depreciation and amortization $ 68 $ 21 $ 26 $ — $ — $ 45 $ 160 Adjusted EBITDA $ 397 $ 310 $ 119 $ 1 $ — $ (463) $ 364 2018 Revenue $ 1,900 $ 1,014 $ 540 $ 648 $ 9 $ — $ 4,111 Segment profit (loss) $ 358 $ 314 $ 82 $ 95 $ (13) $ (516) $ 320 Segment depreciation and amortization $ 75 $ 23 $ 27 $ 4 $ 3 $ 34 $ 166 Adjusted EBITDA $ 433 $ 335 $ 109 $ 99 $ (10) $ (482) $ 484
Reconciliation to pre-tax income (loss)	(in millions) Three Months Ended Nine Months Ended Segment Profit (Loss) Reconciliation to Pre-tax Income (Loss) 2019 2018 2019 2018 Income (Loss) Before Income Taxes $ (14) $ (252) $ (1,471) $ (252) Reconciling items: Amortization of acquired intangible assets 61 60 184 181 Restructuring and related costs 8 31 50 68 Interest expense 20 22 60 92 (Gain) loss on extinguishment of debt — 108 — 108 Goodwill impairment — — 1,351 — (Gain) loss on divestitures and transaction costs 3 54 19 9 Litigation costs (recoveries), net 2 78 15 113 Other (income) expenses, net (8) 4 (8) 1 Segment Pre-tax Income (Loss) $ 72 $ 105 $ 200 $ 320 Segment depreciation and amortization (including contract inducements) $ 55 $ 53 $ 160 $ 166 Other adjustments — (1) 4 (2) Adjusted EBITDA $ 127 $ 157 $ 364 $ 484

Business Acquisition (Tables)

Business Acquisition (Tables)	9 Months Ended
	Sep. 30, 2019
Business Combinations [Abstract]
Schedule of Business Acquisitions, by Acquisition	The Company’s purchase price allocation for the HSP acquisition is preliminary and subject to revision as additional information related to the fair value of assets and liabilities becomes available. The preliminary purchase price based upon the current determination of fair value at September 30, 2019 was as follows: (in millions) September 30, 2019 Fair Value of Consideration Transferred: Cash paid $ 90 Recorded earn-out payable 7 Total Consideration $ 97 Allocation of Purchase Price: Net tangible assets $ 10 Developed technology 20 Costs Assigned to Intangible Assets Customer relationships 18 Trademarks and trade names 1 Goodwill 48 Total Intangible Assets 67 Total Assets $ 97

Restructuring Programs (Tables)

Restructuring Programs (Tables)	9 Months Ended
	Sep. 30, 2019
Restructuring and Related Activities [Abstract]
Restructuring Program Activity	A summary of the Company's restructuring program activity during the nine months ended September 30, 2019 and 2018 was as follows: (in millions) Severance and Lease Cancellation Total Accrued Balance at December 31, 2018 $ 13 $ 36 $ 49 Restructuring provision 22 34 56 Adjustments to prior accruals (5) (3) (8) Total Net Current Period Charges 17 31 48 Payments and other charges against reserve and currency (17) (27) (44) Adoption of new lease standard — (22) (22) Asset impairment — (11) (11) Accrued Balance at September 30, 2019 $ 13 $ 7 $ 20 (in millions) Severance and Lease Cancellation Total Accrued Balance at December 31, 2017 $ 14 $ 30 $ 44 Restructuring provision 34 33 67 Adjustments to prior accruals (4) 5 1 Total Net Current Period Charges 30 38 68 Payments and other charges against reserve and currency (28) (27) (55) Other — 3 3 Accrued Balance at September 30, 2018 $ 16 $ 44 $ 60
Total Costs incurred with Restructuring programs, by segment	The following table summarizes the total amount of costs incurred in connection with these restructuring programs by segment: Three Months Ended Nine Months Ended (in millions) 2019 2018 2019 2018 Commercial Industries $ 3 $ 11 $ 14 $ 25 Government Services — 1 1 1 Transportation — 1 1 1 Other (1) 2 — 5 Shared IT / Infrastructure & Corporate Costs 6 17 32 36 Total Net Restructuring Charges $ 8 $ 32 $ 48 $ 68

Debt (Tables)

Debt (Tables)	9 Months Ended
	Sep. 30, 2019
Debt Disclosure [Abstract]
Schedule of Long-term Debt Instruments	Long-term debt was as follows: (in millions) September 30, 2019 December 31, 2018 Term loan A due 2022 $ 667 $ 705 Term loan B due 2023 827 833 Senior notes due 2024 34 34 Finance lease obligations 17 26 Principal debt balance 1,545 1,598 Debt issuance costs and unamortized discounts (27) (31) Less: current maturities (50) (55) Total Long-term Debt $ 1,468 $ 1,512

Fair Value of Financial Asset_2

Fair Value of Financial Assets and Liabilities (Tables)	9 Months Ended
	Sep. 30, 2019
Fair Value Disclosures [Abstract]
Fair value of financial assets and liabilities	The following table represents assets and liabilities measured at fair value on a recurring basis. The basis for the measurement at fair value in all cases is Level 2. (in millions) September 30, 2019 December 31, 2018 Assets: Foreign exchange contract - forward $ 3 $ 3 Total Assets $ 3 $ 3 Liabilities: Foreign exchange contracts - forwards $ — $ 1 Total Liabilities $ — $ 1
Estimated fair values of financial assets and liabilities not measured at fair value on a recurring basis	The estimated fair values of our other financial assets and liabilities were as follows: September 30, 2019 December 31, 2018 (in millions) Carrying Fair Carrying Fair Assets: Assets held for sale $ — $ — $ 15 $ 15 Liabilities: Long-term debt $ 1,468 $ 1,434 $ 1,512 $ 1,463 Liabilities held for sale $ — $ — $ 40 $ 40

Accumulated Other Comprehensi_2

Accumulated Other Comprehensive Loss (AOCL) (Tables)	9 Months Ended
	Sep. 30, 2019
Equity [Abstract]
Schedule of Accumulated Other Comprehensive Loss	Below are the balances and changes in AOCL (1) : (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2018 $ (426) $ 2 $ (1) $ (425) Other comprehensive income (loss) before reclassifications (9) 1 — (8) Amounts reclassified from accumulated other comprehensive loss 15 — (1) 14 Net current period other comprehensive income (loss) 6 1 (1) 6 Balance at September 30, 2019 $ (420) $ 3 $ (2) $ (419) (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2017 $ (437) $ 1 $ (58) $ (494) Reclassification of amounts impacted by Tax Reform — — (5) (5) Other comprehensive income (loss) before reclassifications (27) (3) 64 34 Amounts reclassified from accumulated other comprehensive loss 41 — — 41 Net current period other comprehensive income (loss) 14 (3) 64 75 Balance at September 30, 2018 $ (423) $ (2) $ 1 $ (424) __________ (1) All amounts are net of tax. Tax effects were immaterial.

Earnings per Share (Tables)

Earnings per Share (Tables)	9 Months Ended
	Sep. 30, 2019
Earnings Per Share [Abstract]
Schedule of Earnings Per Share, Basic and Diluted	The following table sets forth the computation of basic and diluted earnings per share of common stock: Three Months Ended Nine Months Ended (in millions, except per share data in whole dollars and shares in thousands) 2019 2018 2019 2018 Net income (loss) $ (16) $ (237) $ (1,353) $ (276) Cash dividend paid - preferred stock (2) (2) (7) (7) Adjusted Net Income (Loss) Available to Common Shareholders $ (18) $ (239) $ (1,360) $ (283) Weighted average common shares outstanding 209,626 206,605 208,741 205,739 Common shares issuable with respect to: Stock options — — — — Restricted stock and performance units / shares — — — — Adjusted Weighted Average Common Shares Outstanding 209,626 206,605 208,741 205,739 Net Income (Loss) per Share: Basic $ (0.09) $ (1.16) $ (6.52) $ (1.38) Diluted $ (0.09) $ (1.16) $ (6.52) $ (1.38) The following securities were not included in the computation of diluted earnings per share as they were either contingently issuable shares or shares that if included would have been anti-dilutive (shares in thousands): Stock Options — 193 — 193 Restricted stock and performance shares/units 4,473 5,097 4,473 5,097 Convertible preferred stock 5,393 5,393 5,393 5,393 Total Anti-Dilutive Securities 9,866 10,683 9,866 10,683

Supplementary Financial Infor_2

Supplementary Financial Information (Tables)	9 Months Ended
	Sep. 30, 2019
Supplementary Financial Information [Abstract]
Supplementary Financial Information Table	The components of Other assets and liabilities were as follows: (in millions) September 30, 2019 December 31, 2018 Other Current Assets Prepaid expenses $ 99 $ 87 Income taxes receivable 40 40 Value-added tax (VAT) receivable 21 22 Restricted cash 8 9 Other 145 76 Total Other Current Assets $ 313 $ 234 Other Current Liabilities Accrued liabilities $ 363 $ 330 Litigation related accruals 176 147 Current operating lease liabilities 97 — Restructure reserves 13 36 Income tax payable 7 3 Other taxes payable 17 15 Other 20 36 Total Other Current Liabilities $ 693 $ 567 Other Long-term Assets Internal use software, net $ 148 $ 123 Deferred contract costs, net 83 100 Product software, net 35 18 Other 104 88 Total Other Long-term Assets $ 370 $ 329 Other Long-term Liabilities Litigation related accruals $ — $ 144 Income tax liabilities 14 29 Unearned income 23 32 Restructuring reserves 7 13 Other 43 62 Total Other Long-term Liabilities $ 87 $ 280

Goodwill (Tables)

Goodwill (Tables)	9 Months Ended
	Sep. 30, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Goodwill	The following table presents the changes in the carrying amount of goodwill, by reportable segments: (in millions) Commercial Industries Government Services Transportation Total Balance at December 31, 2017 $ 1,399 $ 1,310 $ 657 $ 3,366 Foreign currency translation (10) — (16) (26) Assets held-for-sale (12) — — (12) Other (1) 14 66 — 80 Balance at December 31, 2018 $ 1,391 $ 1,376 $ 641 $ 3,408 Foreign currency translation (5) (8) (1) (14) Acquisition 48 — — 48 Impairment (565) (226) (560) (1,351) Other (1) (1) — — (1) Balance at September 30, 2019 $ 868 $ 1,142 $ 80 $ 2,090 __________ (1) Represents true-up to 2018 and 2017 Assets held for sale, respectively.

Related Party Disclosures (Tabl

Related Party Disclosures (Tables)	9 Months Ended
	Sep. 30, 2019
Related Party Transactions [Abstract]
Schedule of Related Party Transactions	Transactions with related parties were as follows: Three Months Ended Nine Months Ended (in millions) 2019 2018 2019 2018 Revenue from related parties $ 7 $ 10 $ 25 $ 32 Purchases from related parties $ 6 $ 6 $ 18 $ 23

Recent Accounting Pronounceme_4

Recent Accounting Pronouncements - Narrative (Details) - USD ($) $ in Millions	Jan. 01, 2019	Sep. 30, 2019	Dec. 31, 2018
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Operating lease right-of-use assets		$ 290	$ 0
Other current liabilities		693	567
Other long-term liabilities		87	$ 280
Present value of operating lease liabilities		$ 342
Weighted average remaining lease term, operating leases		5 years
Weighted average remaining lease term, finance leases		3 years
Weighted average discount rate, operating leases		5.50%
Weighted average discount rate, finance leases		4.80%
Operating lease, not yet commenced		$ 15
Lessee, Operating Lease, Lease Not yet Commenced, Term, Maximum		10 years
Lessee, Operating Lease, Lease Not yet Commenced, Renewal Term		4 years
Accounting Standards Update 2016-02
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Operating lease right-of-use assets	$ 387
Other current liabilities	103
Other long-term liabilities	(21)
Present value of operating lease liabilities	316
Effect to opening retained earnings (deficit)	$ (8)

Recent Accounting Pronounceme_5

Recent Accounting Pronouncements - Components of Lease Costs (Details) - USD ($) $ in Millions	3 Months Ended	9 Months Ended
	Sep. 30, 2019	Sep. 30, 2019
Leases [Abstract]
Amortization of right of use assets	$ 2	$ 8
Finance Lease, Interest Expense	0	1
Total Finance Lease Costs	2	9
Base rent	25	85
Short-term lease costs	0	7
Variable lease costs	8	23
Sublease income	(2)	(4)
Total Operating Lease Costs	$ 31	$ 111

Recent Accounting Pronounceme_6

Recent Accounting Pronouncements - Supplemental Cash Flow Information Related to Leases (Details) $ in Millions	9 Months Ended
	Sep. 30, 2019USD ($)
Leases [Abstract]
Cash paid for the amounts included in the measurement of lease liabilities:	$ (94)
Operating cash flows from operating leases	(93)
Finance Lease, Interest Payment on Liability	(1)
Financing cash flow from finance leases	(9)
Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations:, operating leases	$ 27

Recent Accounting Pronounceme_7

Recent Accounting Pronouncements - Supplemental Balance Sheet Information Related to Leases (Details) - USD ($) $ in Millions	Sep. 30, 2019	Dec. 31, 2018
Operating lease assets:
Operating lease right-of-use assets	$ 290	$ 0
Other current liabilities	97	0
Operating lease liabilities	245	$ 0
Total Operating Lease Liabilities	342
Finance lease assets:
Land, buildings and equipment, net	16
Current portion of long-term debt	7
Long-term debt	10
Total Finance Lease Liabilities	$ 17

Recent Accounting Pronounceme_8

Recent Accounting Pronouncements - Future Lease Payments for Operating Leases (Details) - USD ($) $ in Millions	Sep. 30, 2019	Dec. 31, 2018
Lessee, Operating Lease, Liability, Payment, Due [Abstract]
2019 (remaining)	$ 30
2020	104
2021	77
2022	53
2023	35
Thereafter	94
Total undiscounted operating lease payments	393
Less imputed interest	51
Present value of operating lease liabilities	$ 342
Operating Leases, Before Adoption of 842
2019		$ 153
2020		113
2021		78
2022		53
2023		33
Thereafter		76
Total minimum operating lease payments		$ 506

Recent Accounting Pronounceme_9

Recent Accounting Pronouncements Recent Accounting Pronouncements - Maturities of Finance Lease Liabilities (Details) $ in Millions	Sep. 30, 2019USD ($)
Finance Lease Payments
2019 (remaining)	$ 3
2020	6
2021	5
2022	3
2023	1
Thereafter	0
Total undiscounted finance lease payments	18
Less imputed interest	1
Present value of finance lease liabilities	$ 17

Revenue - Disaggregated Revenue

Revenue - Disaggregated Revenue (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Disaggregation of Revenue [Line Items]
Revenue	$ 1,098	$ 1,304	$ 3,368	$ 4,111
Point in time
Disaggregation of Revenue [Line Items]
Revenue	38	33	111	103
Over time
Disaggregation of Revenue [Line Items]
Revenue	1,060	1,271	3,257	4,008
Commercial Industries
Disaggregation of Revenue [Line Items]
Revenue	577	620	1,781	1,900
Commercial Industries | Omni-Channel Communications
Disaggregation of Revenue [Line Items]
Revenue	194	209	597	627
Commercial Industries | Human Resource Services
Disaggregation of Revenue [Line Items]
Revenue	176	183	540	559
Commercial Industries | industry Services
Disaggregation of Revenue [Line Items]
Revenue	207	228	644	714
Government services
Disaggregation of Revenue [Line Items]
Revenue	320	338	971	1,014
Government services | Government Services and Health
Disaggregation of Revenue [Line Items]
Revenue	173	182	528	542
Government services | Payment Services
Disaggregation of Revenue [Line Items]
Revenue	72	80	221	245
Government services | State and Local
Disaggregation of Revenue [Line Items]
Revenue	61	63	181	187
Government services | Federal
Disaggregation of Revenue [Line Items]
Revenue	14	13	41	40
Transportation Services
Disaggregation of Revenue [Line Items]
Revenue	201	184	579	540
Transportation Services | Tolling
Disaggregation of Revenue [Line Items]
Revenue	83	79	243	222
Transportation Services | Transit
Disaggregation of Revenue [Line Items]
Revenue	69	54	185	165
Transportation Services | Photo and Parking
Disaggregation of Revenue [Line Items]
Revenue	47	47	143	141
Transportation Services | Commercial Vehicle
Disaggregation of Revenue [Line Items]
Revenue	2	4	8	12
Other
Disaggregation of Revenue [Line Items]
Revenue	0	162	37	657
Other | Disposal Group, Disposed of by Sale, Not Discontinued Operations
Disaggregation of Revenue [Line Items]
Revenue	0	162	36	648
Other | Education
Disaggregation of Revenue [Line Items]
Revenue	$ 0	$ 0	$ 1	$ 9

Revenue - Contract Balances (De

Revenue - Contract Balances (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018	Dec. 31, 2018
Contract Assets (Unearned Income)
Current contract assets	$ 165		$ 165		$ 177
Long-term contract assets	7		7		7
Current unearned income	(95)		(95)		(112)
Long-term unearned income	(23)		(23)		(32)
Net Contract Assets (Unearned Income)	54		54		40
Accounts receivable, net	840		840		$ 782
Revenue recognized	$ 16	$ 25	$ 97	$ 128

Revenue - Remaining Performance

Revenue - Remaining Performance Obligation (Details) $ in Billions	Sep. 30, 2019USD ($)
Revenue from Contract with Customer [Abstract]
Remaining performance obligation	$ 1.8
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2019-07-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percentage	66.00%
Remaining performance obligation, expected timing of satisfaction	2 years

Segment Reporting - Segment Rev

Segment Reporting - Segment Revenue and Segment Profit (Loss) (Details) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019USD ($)	Sep. 30, 2018USD ($)	Sep. 30, 2019USD ($)primaryreportablesegment	Sep. 30, 2018USD ($)
Segment Reporting Information [Line Items]
Primary reportable segments | primaryreportablesegment			3
Revenues	$ 1,098	$ 1,304	$ 3,368	$ 4,111
Segment Pre-tax Income (Loss)	72	105	200	320
Depreciation and Amortization, excluding Amortization of Acquired Intangible Assets	55	53	160	166
Segment Adjusted EBITDA	127	157	364	484
Commercial Industries
Segment Reporting Information [Line Items]
Revenues	577	620	1,781	1,900
Segment Pre-tax Income (Loss)	108	128	329	358
Depreciation and Amortization, excluding Amortization of Acquired Intangible Assets	25	22	68	75
Segment Adjusted EBITDA	133	150	397	433
Government services
Segment Reporting Information [Line Items]
Revenues	320	338	971	1,014
Segment Pre-tax Income (Loss)	100	106	289	314
Depreciation and Amortization, excluding Amortization of Acquired Intangible Assets	6	7	21	23
Segment Adjusted EBITDA	106	112	310	335
Transportation Services
Segment Reporting Information [Line Items]
Revenues	201	184	579	540
Segment Pre-tax Income (Loss)	38	30	89	82
Depreciation and Amortization, excluding Amortization of Acquired Intangible Assets	9	9	26	27
Segment Adjusted EBITDA	47	39	119	109
Corporate, Non-Segment [Member]
Segment Reporting Information [Line Items]
Revenues	0	0	0	0
Segment Pre-tax Income (Loss)	(174)	(168)	(508)	(516)
Depreciation and Amortization, excluding Amortization of Acquired Intangible Assets	15	14	45	34
Segment Adjusted EBITDA	(159)	(154)	(463)	(482)
Disposal Group, Disposed of by Sale, Not Discontinued Operations | Other
Segment Reporting Information [Line Items]
Revenues	0	162	36	648
Segment Pre-tax Income (Loss)	0	15	1	95
Depreciation and Amortization, excluding Amortization of Acquired Intangible Assets	0	0	0	4
Segment Adjusted EBITDA	0	15	1	99
Education | Other
Segment Reporting Information [Line Items]
Revenues	0	0	1	9
Segment Pre-tax Income (Loss)	0	(6)	0	(13)
Depreciation and Amortization, excluding Amortization of Acquired Intangible Assets	0	1	0	3
Segment Adjusted EBITDA	$ 0	$ (5)	$ 0	$ (10)

Segment Reporting - Reconciliat

Segment Reporting - Reconciliation Of Operating Profit Loss (Details) - USD ($) $ in Millions	3 Months Ended				6 Months Ended	9 Months Ended
	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Sep. 30, 2018	Jun. 30, 2019	Sep. 30, 2019	Sep. 30, 2018
Segment Reporting [Abstract]
Income (Loss) before Income Taxes	$ (14)			$ (252)		$ (1,471)	$ (252)
Reconciling items:
Amortization of Intangible Assets	61			60		184	181
Restructuring and related costs	8			31		50	68
Interest expense	20			22		60	92
(Gain) Loss on Extinguishment of Debt	0			108		0	108
Goodwill, Impairment Loss	0	$ 1,100	$ 284	0	$ 1,400	1,351	0
(Gain) loss on divestitures and transaction costs	3			54		19	9
Litigation costs (recoveries), net	2			78		15	113
Other (income) expenses, net	(8)			4		(8)	1
Segment Pre-tax Income (Loss)	72			105		200	320
Depreciation and Amortization, excluding Amortization of Acquired Intangible Assets	55			53		160	166
Other Nonrecurring (Income) Expense	0			(1)		4	(2)
Segment Adjusted EBITDA	$ 127			$ 157		$ 364	$ 484

Assets_Liabilities Held for S_2

Assets/Liabilities Held for Sale (Details) - Customer Care Contracts [Member] - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Mar. 31, 2019	Dec. 31, 2018
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Additional Pre-tax loss on disposal and adjustment to final sales price	$ 12
Divestiture revenue	$ 36	$ 439

Business Acquisition (Details)

Business Acquisition (Details) - USD ($) $ in Millions	1 Months Ended	3 Months Ended		9 Months Ended
	Jan. 31, 2019	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018	Jan. 01, 2019	Dec. 31, 2018	Dec. 31, 2017
Business Acquisition [Line Items]
Revenues		$ 1,098	$ 1,304	$ 3,368	$ 4,111
Goodwill		2,090		2,090			$ 3,408	$ 3,366
Health Solutions Plus [Member]
Business Acquisition [Line Items]
Revenues		6		15
Business Combination, Consideration Transferred	$ 90			90
Business Combination, Contingent Consideration, Liability		7		7
Business Acquisition, Total consideration		97		97
Goodwill		48		48
Intangible Assets, Net (Including Goodwill)		67		67
Business Combination, Recognized Identifiable Assets Acquired, Goodwill, and Liabilities Assumed, Net		97		97
Business Combination, Contingent Consideration Arrangements, Range of Outcomes, Value, High		8		$ 8
Business Combination, Contingent Consideration Arrangements Period				2 years
Goodwill, Portion Currently Not Tax Deductible						$ 7
Income (Loss) from Subsidiaries, before Tax		2		$ 4
Net Tangible Assets		10		10
Developed Technology		20		$ 20
Developed Technology [Member] | Health Solutions Plus [Member]
Business Acquisition [Line Items]
Estimated Useful Lives				7 years
Customer Relationships [Member] | Health Solutions Plus [Member]
Business Acquisition [Line Items]
Estimated Useful Lives				15 years
Finite-Lived Intangible Assets, Gross		18		$ 18
Trademarks and Trade Names [Member] | Health Solutions Plus [Member]
Business Acquisition [Line Items]
Estimated Useful Lives				1 year 6 months
Finite-Lived Intangible Assets, Gross		$ 1		$ 1

Restructuring Programs (Details

Restructuring Programs (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Restructuring Cost and Reserve [Line Items]
Strategic transformation costs			$ 2	$ 0
Restructuring Reserve [Roll Forward]
Balance at beginning of period			49	44
Restructuring Charges			56	67
Reversals of prior accruals			(8)	1
Restructuring, Net Current Period Charges	$ 8	$ 32	48	68
Restructuring payments against reserve and currency			(44)	(55)
Adjustment for right-of-use assets			(22)
Other Restructuring Costs				3
Balance at end of period	20	60	20	60
Restructuring Reserve, Asset Impairment Reclassification			(11)
Commercial Industries
Restructuring Reserve [Roll Forward]
Restructuring, Net Current Period Charges	3	11	14	25
Government services
Restructuring Reserve [Roll Forward]
Restructuring, Net Current Period Charges	0	1	1	1
Transportation Services
Restructuring Reserve [Roll Forward]
Restructuring, Net Current Period Charges	0	1	1	1
Other
Restructuring Reserve [Roll Forward]
Restructuring, Net Current Period Charges	(1)	2	0	5
Corporate, Non-Segment [Member]
Restructuring Reserve [Roll Forward]
Restructuring, Net Current Period Charges	6	17	32	36
Severance and Related Costs [Member]
Restructuring Reserve [Roll Forward]
Balance at beginning of period			13	14
Restructuring Charges			22	34
Reversals of prior accruals			(5)	(4)
Restructuring, Net Current Period Charges			17	30
Restructuring payments against reserve and currency			(17)	(28)
Adjustment for right-of-use assets			0
Other Restructuring Costs				0
Balance at end of period	13	16	13	16
Restructuring Reserve, Asset Impairment Reclassification			0
Lease Cancellation and Other Costs [Member]
Restructuring Reserve [Roll Forward]
Balance at beginning of period			36	30
Restructuring Charges			34	33
Reversals of prior accruals			(3)	5
Restructuring, Net Current Period Charges			31	38
Restructuring payments against reserve and currency			(27)	(27)
Adjustment for right-of-use assets			(22)
Other Restructuring Costs				3
Balance at end of period	7	$ 44	7	$ 44
Restructuring Reserve, Asset Impairment Reclassification			(11)
Data Center Consolidation [Member] | Lease Cancellation and Other Costs [Member]
Restructuring Reserve [Roll Forward]
Restructuring Charges	$ 0		$ 18

Debt - Debt Issuances (Details)

Debt - Debt Issuances (Details) - USD ($) $ in Millions	Sep. 30, 2019	Dec. 31, 2018
Debt Instrument [Line Items]
Finance lease obligations	$ 17	$ 26
Principal debt balance	1,545	1,598
Debt issuance costs and unamortized discounts	(27)	(31)
Less: current maturities	(50)	(55)
Total Long-term Debt	1,468	1,512
Term Loan A due 2022
Debt Instrument [Line Items]
Long-term debt, gross	667	705
Term Loan B due 2023
Debt Instrument [Line Items]
Long-term debt, gross	827	833
Senior Notes due 2024
Debt Instrument [Line Items]
Long-term debt, gross	$ 34	$ 34

Financial Instruments - Foreign

Financial Instruments - Foreign Exchange Risk Management (Details) - Designated as Hedging Instrument [Member] - USD ($) $ in Millions	Sep. 30, 2019	Dec. 31, 2018
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Derivative, Notional Amount	$ 217	$ 167
Average Maturity of Foreign Exchange Hedging Contracts - within Three Months	74.00%
Average Maturity of Foreign Exchange Hedging Contracts - within Three and Six Months	10.00%
Average Maturity of Foreign Exchange Hedging Contracts - within Six and Twelve Months	12.00%
Average Maturity of Foreign Exchange Hedging Contracts - greater than twelve months	4.00%

Fair Value of Financial Asset_3

Fair Value of Financial Assets and Liabilities - Recurring (Details) - Significant Other Observable Inputs (Level 2) [Member] - Fair Value, Recurring [Member] - USD ($) $ in Millions	Sep. 30, 2019	Dec. 31, 2018
Assets:
Total Assets	$ 3	$ 3
Liabilities:
Foreign derivative contracts	0	1
Total Liabilities	0	1
Foreign Exchange Forward [Member]
Assets:
Foreign exchange contracts	$ 3	$ 3

Fair Value of Financial Asset_4

Fair Value of Financial Assets and Liabilities - Nonrecurring (Details) - Fair Value, Nonrecurring [Member] - USD ($) $ in Millions	Sep. 30, 2019	Dec. 31, 2018
Carrying Amount [Member]
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Assets held for sale	$ 0	$ 15
Long-term debt	1,468	1,512
Liabilities held for sale	0	40
Fair Value [Member]
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Assets held for sale	0	15
Long-term debt	1,434	1,463
Liabilities held for sale	$ 0	$ 40

Employee Benefit Plans (Details

Employee Benefit Plans (Details) - Pension Plan - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Defined Contribution Plan Disclosure [Line Items]
Defined contribution plans	$ 2	$ 7	$ 7	$ 23
Defined contribution plans, increase (decrease) in expense	$ (3)		$ (9)

Accumulated Other Comprehensi_3

Accumulated Other Comprehensive Loss (AOCL) (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Changes in Accumulated Other Comprehensive Loss (AOCL) [Roll Forward]
Balance at beginning of period			$ (425)	$ (494)
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect				(5)
Other comprehensive income (loss) before reclassifications			(8)	34
Net current period other comprehensive income (loss)			14	41
Other Comprehensive Income (Loss), Net	$ (15)	$ 93	6	75
Balance at end of period	(419)	(424)	(419)	(424)
Accumulated Foreign Currency Adjustment Attributable to Parent [Member]
Changes in Accumulated Other Comprehensive Loss (AOCL) [Roll Forward]
Balance at beginning of period			(426)	(437)
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect				0
Other comprehensive income (loss) before reclassifications			(9)	(27)
Net current period other comprehensive income (loss)			15	41
Other Comprehensive Income (Loss), Net			6	14
Balance at end of period	(420)	(423)	(420)	(423)
Accumulated Net Gain (Loss) from Cash Flow Hedges Attributable to Parent [Member]
Changes in Accumulated Other Comprehensive Loss (AOCL) [Roll Forward]
Balance at beginning of period			2	1
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect				0
Other comprehensive income (loss) before reclassifications			1	(3)
Net current period other comprehensive income (loss)			0	0
Other Comprehensive Income (Loss), Net			1	(3)
Balance at end of period	3	(2)	3	(2)
Accumulated Defined Benefit Plans Adjustment Attributable to Parent [Member]
Changes in Accumulated Other Comprehensive Loss (AOCL) [Roll Forward]
Balance at beginning of period			(1)	(58)
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect				(5)
Other comprehensive income (loss) before reclassifications			0	64
Net current period other comprehensive income (loss)			(1)	0
Other Comprehensive Income (Loss), Net			(1)	64
Balance at end of period	$ (2)	$ 1	$ (2)	$ 1

Contingencies and Litigation -

Contingencies and Litigation - Litigation Against the Company (Details) $ in Millions	1 Months Ended	3 Months Ended	9 Months Ended	12 Months Ended	18 Months Ended	21 Months Ended
	Feb. 28, 2019USD ($)	Mar. 31, 2018USD ($)	Sep. 30, 2019USD ($)	Dec. 31, 2018USD ($)claim	Sep. 30, 2019USD ($)	Sep. 30, 2019USD ($)	Dec. 31, 2017USD ($)
Surety Bond
Loss Contingencies [Line Items]
Maximum exposure, undiscounted			$ 564		$ 564	$ 564
Letters of Credit Issued to Secured Contractual Obligations
Loss Contingencies [Line Items]
Maximum exposure, undiscounted			229		229	229
State Of Texas v. Xerox Corporation, Xerox State Healthcare, LLC, and ACS State Healthcare, LLC | Settled Litigation
Loss Contingencies [Line Items]
Loss contingencies, settlement amount	$ 236
Loss contingency, damages paid			118
Loss contingency, damages to be paid			$ 118
Conduent Business Services, LLC v. Cognizant Business Service, LLC | Pending Litigation
Loss Contingencies [Line Items]
Loss contingency, damages sought		$ 47				$ 90
Gain contingency, damages sought							$ 150
Number of counterclaims for breach of contract | claim				2
Loss contingency, damages sought, termination fees				$ 25
Loss contingency, additional damages sought					$ 43

Preferred Stock (Details)

Preferred Stock (Details) - USD ($) $ / shares in Units, $ in Millions	9 Months Ended
	Sep. 30, 2016	Dec. 31, 2016
Temporary Equity [Line Items]
Preferred Stock, Shares Issued		120,000
Preferred Stock, Liquidation Preference, Value		$ 120
Preferred Stock, Value, Issued		$ 142
Preferred Stock, Dividend Rate, Percentage	8.00%
Preferred stock annual dividends	$ 9.6
Total shares available for issuance (in shares)		5,393,000
Preferred Stock Initial Conversion Price per Share	$ 22.25
Common Stock [Member]
Temporary Equity [Line Items]
Shares issued upon conversion (in shares)		44.9438

Earnings per Share (Details)

Earnings per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Income (Loss) from Continuing Operations, Net of Tax, Attributable to Parent	$ (16)	$ (237)	$ (1,353)	$ (276)
Preferred Stock Dividends and Other Adjustments	(2)	(2)	(7)	(7)
Adjusted Net Income Available to Common Shareholders, Common	$ (18)	$ (239)	$ (1,360)	$ (283)
Weighted Average Number of Shares Outstanding, Basic	209,626	206,605	208,741	205,739
Income (Loss) from Continuing Operations, Per Basic Share	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Earnings Per Share, Basic	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Weighted Average Number of Shares Outstanding, Diluted	209,626	206,605	208,741	205,739
Income (Loss) from Continuing Operations, Per Diluted Share	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Earnings Per Share, Diluted	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	9,866	10,683	9,866	10,683
Restricted Stock and Performance Shares [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	4,473	5,097	4,473	5,097
Stock Options [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	0	193	0	193
Convertible Preferred Stock [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	5,393	5,393	5,393	5,393
Restricted Stock and Performance Shares [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Incremental Common Shares Attributable to Dilutive Effect of Share-based Payment Arrangements	0	0	0	0
Stock Options [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Incremental Common Shares Attributable to Dilutive Effect of Share-based Payment Arrangements	0	0	0	0

Earnings per Share - Earnings p

Earnings per Share - Earnings per share reconciliation (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Schedule of Basic And Diluted Earnings [Line Items]
Adjusted Net Income Available to Common Shareholders, Common	$ (18)	$ (239)	$ (1,360)	$ (283)
Preferred Stock Dividends and Other Adjustments	2	2	7	7
Income (Loss) from Continuing Operations, Net of Tax, Attributable to Parent	$ (16)	$ (237)	$ (1,353)	$ (276)
Weighted Average Number of Shares Outstanding, Basic	209,626	206,605	208,741	205,739
Income (Loss) from Continuing Operations, Per Basic Share	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Earnings Per Share, Basic	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Weighted Average Number of Shares Outstanding, Diluted	209,626	206,605	208,741	205,739
Income (Loss) from Continuing Operations, Per Diluted Share	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Earnings Per Share, Diluted	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Stock Options [Member]
Schedule of Basic And Diluted Earnings [Line Items]
Incremental Common Shares Attributable to Dilutive Effect of Share-based Payment Arrangements	0	0	0	0
Restricted Stock and Performance Shares [Member]
Schedule of Basic And Diluted Earnings [Line Items]
Incremental Common Shares Attributable to Dilutive Effect of Share-based Payment Arrangements	0	0	0	0

Earnings per Share - Earnings_2

Earnings per Share - Earnings per share-anti dilutive shares (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Income (Loss) from Continuing Operations, Net of Tax, Attributable to Parent	$ (16)	$ (237)	$ (1,353)	$ (276)
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	9,866	10,683	9,866	10,683
Preferred Stock Dividends and Other Adjustments	$ (2)	$ (2)	$ (7)	$ (7)
Adjusted Net Income Available to Common Shareholders, Common	$ (18)	$ (239)	$ (1,360)	$ (283)
Weighted Average Number of Shares Outstanding, Basic	209,626	206,605	208,741	205,739
Weighted Average Number of Shares Outstanding, Diluted	209,626	206,605	208,741	205,739
Income (Loss) from Continuing Operations, Per Basic Share	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Income (Loss) from Continuing Operations, Per Diluted Share	$ (0.09)	$ (1.16)	$ (6.52)	$ (1.38)
Stock Options [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	0	193	0	193
Restricted Stock and Performance Shares [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	4,473	5,097	4,473	5,097
Convertible Preferred Stock [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	5,393	5,393	5,393	5,393
Restricted Stock and Performance Shares [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Incremental Common Shares Attributable to Dilutive Effect of Share-based Payment Arrangements	0	0	0	0
Stock Options [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Incremental Common Shares Attributable to Dilutive Effect of Share-based Payment Arrangements	0	0	0	0

Supplementary Financial Infor_3

Supplementary Financial Information (Details) - USD ($) $ in Millions	Sep. 30, 2019	Dec. 31, 2018
Supplementary Financial Information [Abstract]
Prepaid Expense and Other Assets, Current	$ 99	$ 87
Income Taxes Receivable, Current	40	40
Value Added Tax Receivable, Current	21	22
Restricted Cash, Current	8	9
Other Assets, Miscellaneous, Current	145	76
Other current assets	313	234
Other Accrued Liabilities, Current	363	330
Estimated Litigation Liability, Current	176	147
Other current liabilities	97	0
Restructuring Reserve, Current	13	36
Accrued Income Taxes, Current	7	3
Accrual for Taxes Other than Income Taxes, Current	17	15
Other Sundry Liabilities, Current	20	36
Other current liabilities	693	567
Capitalized Computer Software, Net	148	123
Deferred Costs, Noncurrent	83	100
Product Software, Net	35	18
Other Assets, Miscellaneous, Noncurrent	104	88
Other long-term assets	370	329
Estimated Litigation Liability, Noncurrent	0	144
Accrued Income Taxes, Noncurrent	14	29
Contract with Customer, Liability, Noncurrent	23	32
Restructuring Reserve, Noncurrent	7	13
Other Sundry Liabilities, Noncurrent	43	62
Other long-term liabilities	$ 87	$ 280

Goodwill (Details)

Goodwill (Details) - USD ($) $ in Millions	3 Months Ended				6 Months Ended	9 Months Ended		12 Months Ended
	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Sep. 30, 2018	Jun. 30, 2019	Sep. 30, 2019	Sep. 30, 2018	Dec. 31, 2018
Goodwill [Line Items]
Asset Impairment Charges			$ 284
Goodwill [Roll Forward]
Beginning Balance, Goodwill			3,408		$ 3,408	$ 3,408	$ 3,366	$ 3,366
Foreign currency translation						(14)		(26)
Assets held-for-sale								(12)
Other						(1)		80
Acquisition						48
Impairment	$ 0	$ (1,100)	(284)	$ 0	(1,400)	(1,351)	0
Ending Balance Goodwill	2,090					2,090		3,408
Commercial Industries
Goodwill [Roll Forward]
Beginning Balance, Goodwill			1,391		1,391	1,391	1,399	1,399
Foreign currency translation						(5)		(10)
Assets held-for-sale								(12)
Other						(1)		14
Acquisition						48
Impairment						(565)
Ending Balance Goodwill	868					868		1,391
Government services
Goodwill [Roll Forward]
Beginning Balance, Goodwill			1,376		1,376	1,376	1,310	1,310
Foreign currency translation						(8)		0
Assets held-for-sale								0
Other						0		66
Acquisition						0
Impairment						(226)
Ending Balance Goodwill	1,142					1,142		1,376
Transportation Services
Goodwill [Roll Forward]
Beginning Balance, Goodwill			$ 641		$ 641	641	$ 657	657
Foreign currency translation						(1)		(16)
Assets held-for-sale								0
Other						0		0
Acquisition						0
Impairment						(560)
Ending Balance Goodwill	$ 80					$ 80		$ 641

Related Party Disclosures (Deta

Related Party Disclosures (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2017
Related Party Transactions [Abstract]
Revenue from related parties	$ 7	$ 10	$ 25	$ 32
Purchases from related parties	$ 6	$ 6	$ 18	$ 23