Cover Page
Cover Page - USD ($) | 12 Months Ended | ||
Dec. 31, 2019 | Jan. 31, 2020 | Jun. 30, 2019 | |
Cover page. | |||
Document Annual Report | true | ||
Document Transition Report | false | ||
Document Type | 10-K | ||
Document Period End Date | Dec. 31, 2019 | ||
Entity File Number | 001-37817 | ||
Entity Registrant Name | CONDUENT INC | ||
Entity Incorporation, State or Country Code | NY | ||
Entity Address, Address Line One | 100 Campus Drive, | ||
Entity Address, Address Line Two | Suite 200, | ||
Entity Address, City or Town | Florham Park, | ||
Entity Address, State or Province | NJ | ||
Entity Address, Postal Zip Code | 07932 | ||
Entity Tax Identification Number | 81-2983623 | ||
City Area Code | 844 | ||
Local Phone Number | 663-2638 | ||
Title of 12(b) Security | Common Stock, $0.01 par value | ||
Trading Symbol | CNDT | ||
Security Exchange Name | NASDAQ | ||
Entity Well-known Seasoned Issuer | Yes | ||
Entity Voluntary Filers | No | ||
Entity Current Reporting Status | Yes | ||
Entity Interactive Data Current | Yes | ||
Entity Filer Category | Large Accelerated Filer | ||
Entity Small Business | false | ||
Entity Emerging Growth Company | false | ||
Entity Shell Company | false | ||
Entity Public Float | $ 2,012,432,097 | ||
Common Stock, Par or Stated Value Per Share (in dollars per share) | $ 0.01 | ||
Entity Common Stock, Shares Outstanding | 211,886,566 | ||
Entity Central Index Key | 0001677703 | ||
Current Fiscal Year End Date | --12-31 | ||
Document Fiscal Year Focus | 2019 | ||
Document Fiscal Period Focus | FY | ||
Amendment Flag | false |
Consolidated Statements of Inco
Consolidated Statements of Income - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Revenue | $ 4,467 | $ 5,393 | $ 6,022 |
Operating Costs and Expenses | |||
Cost of Goods and Services Sold | 3,494 | 4,182 | 4,730 |
Selling, general and administrative (excluding depreciation and amortization) | 479 | 560 | 611 |
Research and development (excluding depreciation and amortization) | 8 | 11 | 12 |
Depreciation and amortization | 459 | 460 | 495 |
Restructuring and Related Cost, Incurred Cost | 71 | 81 | 101 |
Interest expense | 78 | 112 | 137 |
(Gain) loss on extinguishment of debt | 0 | 108 | 0 |
Goodwill impairment | 1,952 | 0 | 0 |
(Gain) loss on divestitures and transaction costs | 25 | 42 | (42) |
Litigation Costs (Recoveries), Net | 17 | 227 | (11) |
Separation costs | 0 | 0 | 12 |
Other (income) expenses, net | (10) | 5 | (7) |
Total Operating Costs and Expenses | 6,573 | 5,788 | 6,038 |
Income (Loss) Before Income Taxes | (2,106) | (395) | (16) |
Income tax expense (benefit) | (172) | 21 | (193) |
Income (Loss) From Continuing Operations | (1,934) | (416) | 177 |
Income (loss) from discontinued operations, net of tax | 0 | 0 | 4 |
Net Income (Loss) | $ (1,934) | $ (416) | $ 181 |
Continuing Operations (in dollars per share) | $ (9.29) | $ (2.06) | $ 0.82 |
Discontinued operations (in dollars per share) | 0 | 0 | 0.02 |
Total Basic Earnings (Loss) per Share (in dollars per share) | (9.29) | (2.06) | 0.84 |
Continuing Operations (in dollars per share) | (9.29) | (2.06) | 0.81 |
Discontinued operations (in dollars per share) | 0 | 0 | 0.02 |
Total Diluted Earnings (Loss) per Share (in dollars per share) | $ (9.29) | $ (2.06) | $ 0.83 |
Consolidated Statements of Comp
Consolidated Statements of Comprehensive Income (Loss) - USD ($) $ in Millions | 12 Months Ended | |||||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | ||||
Statement of Comprehensive Income [Abstract] | ||||||
Net Income (Loss) | $ (1,934) | $ (416) | $ 181 | |||
Currency Translation Adjustments, Net of Tax | [1] | 3 | (31) | 35 | ||
Reclassification of currency translation adjustments on divestitures, Net of Tax | [1] | 15 | 42 | 0 | ||
Reclassification of divested benefit plans and other | [1] | (1) | 62 | 0 | ||
Unrecognized gains (losses), net | [1] | 1 | 1 | 2 | ||
Changes in benefit plans, net | [1] | 0 | 0 | (5) | ||
Other Comprehensive Income (Loss), Net | 18 | 74 | [1] | 32 | [1] | |
Comprehensive Income (Loss), Net | $ (1,916) | $ (342) | $ 213 | |||
[1] | All amounts are net of tax. Tax effects were immaterial. Refer to Note 19 – Other Comprehensive Income (Loss) for information about pre-tax amounts. |
Consolidated Balance Sheets
Consolidated Balance Sheets - USD ($) shares in Thousands, $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 |
Assets | ||
Cash and cash equivalents | $ 496 | $ 756 |
Accounts receivable, net | 652 | 782 |
Assets held for sale | 0 | 15 |
Contract assets | 155 | 177 |
Other current assets | 283 | 234 |
Total current assets | 1,586 | 1,964 |
Land, buildings and equipment, net | 342 | 328 |
Operating Lease, Right-of-Use Asset | 271 | 0 |
Intangible assets, net | 426 | 651 |
Goodwill | 1,502 | 3,408 |
Other long-term assets | 387 | 329 |
Total Assets | 4,514 | 6,680 |
Liabilities and Equity | ||
Current portion of long-term debt | 50 | 55 |
Accounts payable | 198 | 230 |
Accrued compensation and benefits costs | 174 | 193 |
Unearned income | 108 | 112 |
Liabilities held for sale | 0 | 40 |
Other current liabilities | 647 | 567 |
Total current liabilities | 1,177 | 1,197 |
Long-term debt | 1,464 | 1,512 |
Deferred Tax Liabilities, Net, Noncurrent | 111 | 327 |
Operating Lease, Liability, Noncurrent | 229 | 0 |
Other long-term liabilities | 91 | 280 |
Total Liabilities | 3,072 | 3,316 |
Contingencies (See Note 16) | ||
Series A convertible preferred stock | 142 | 142 |
Common stock | 2 | 2 |
Additional paid-in capital | 3,890 | 3,878 |
Retained earnings (deficit) | (2,185) | (233) |
Accumulated other comprehensive loss | (407) | (425) |
Total Equity | 1,300 | 3,222 |
Total Liabilities and Equity | $ 4,514 | $ 6,680 |
Shares of common stock issued and outstanding (in shares) | 211,511 | 211,306 |
Shares of Series A convertible preferred stock and outstanding (in shares) | 120 | 120 |
Consolidated Statements of Cash
Consolidated Statements of Cash Flows - USD ($) $ in Millions | 12 Months Ended | |||||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | ||||
Cash Flows from Operating Activities: | ||||||
Net Income (Loss) | $ (1,934) | $ (416) | $ 181 | |||
Adjustments required to reconcile net income to cash flows from operating activities: | ||||||
Depreciation and amortization | 459 | 460 | 495 | |||
Contract inducement amortization | 3 | 3 | 2 | |||
Goodwill impairment | 1,952 | 0 | 0 | |||
Deferred income taxes | (220) | (75) | (230) | |||
(Gain) loss from investments | (4) | (2) | (10) | |||
Amortization of debt financing costs | 7 | 11 | 9 | |||
(Gain) loss on extinguishment of debt | 0 | 108 | 0 | |||
(Gain) loss on divestitures and transaction costs | 25 | 42 | (42) | |||
Stock-based compensation | 24 | 38 | 40 | |||
Allowance for Doubtful Accounts | 3 | 0 | (1) | |||
(Increase) decrease in accounts receivable | 107 | 133 | 32 | |||
(Increase) decrease in other current and long-term assets | (14) | (111) | (32) | |||
Increase (decrease) in accounts payable and accrued compensation | (32) | (56) | (49) | |||
Increase (decrease) in restructuring liabilities | 10 | 8 | 34 | |||
Increase (decrease) in other current and long-term liabilities | (257) | 161 | (125) | |||
Net change in income tax assets and liabilities | 3 | (17) | 11 | |||
Other operating, net | 0 | (4) | (15) | |||
Net Cash Provided by (Used in) Operating Activities, Total | 132 | 283 | 300 | |||
Cash Flows from Investing Activities: | ||||||
Cost of additions to land, buildings and equipment | (148) | (179) | (96) | |||
Proceeds from sale of land, buildings and equipment | 2 | 13 | 33 | |||
Cost of additions to internal use software | (67) | (45) | (36) | |||
Proceeds from investments | 0 | 1 | 117 | |||
Payments to Acquire Businesses, Net of Cash Acquired | (90) | 0 | 0 | |||
Proceeds from Divestiture of Businesses, Net of Cash Divested | 0 | 675 | 56 | |||
Payments Related to Divestitures, Including Cash Sold | (7) | 0 | 0 | |||
Other investing, net | 0 | (5) | 0 | |||
Net Cash Provided By (Used In) Investing Activities | (310) | 460 | 74 | |||
Cash Flows from Financing Activities: | ||||||
Proceeds on long-term debt | 0 | 0 | 306 | |||
Debt issuance fee payments | 0 | (3) | (8) | |||
Payments on debt | (54) | (519) | (241) | |||
Premium on debt redemption | 0 | (95) | 0 | |||
Transfers (To) From Former Parent | 0 | 0 | (161) | |||
Taxes paid for settlement of stock based compensation | (21) | (10) | (5) | |||
Dividends paid on preferred stock | (10) | (10) | (10) | |||
Other financing | 0 | 0 | (5) | |||
Net Cash Provided By (Used In) Financing Activities | (85) | (637) | (124) | |||
Effect of exchange rate changes on cash, cash equivalents and restricted cash | 3 | (8) | 1 | |||
Increase (decrease) in cash, cash equivalents and restricted cash | (260) | 98 | 251 | |||
Cash, Cash Equivalents and Restricted Cash at Beginning of Period | 765 | [1] | 667 | [1] | 416 | |
Cash, Cash Equivalents and Restricted Cash at End of period(1) | $ 505 | $ 765 | [1] | $ 667 | [1] | |
[1] | Includes $9 million of restricted cash as of each of the years December 31, 2019, 2018 and 2017, that was included in Other current assets on their respective Consolidated Balance Sheets. |
Consolidated Statements of Ca_2
Consolidated Statements of Cash Flows (Parenthetical) - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 |
Restricted Cash [Abstract] | |||
Restricted Cash, Current | $ 9 | $ 9 | $ 9 |
Consolidated Statements of Shar
Consolidated Statements of Shareholders' Equity - USD ($) $ in Millions | Total | Conduent Shareholders' Equity [Member] | Retained Earnings [Member] | Additional Paid-in Capital [Member] | AOCL [Member] | Common Stock [Member] | ||
Beginning Balance at Dec. 31, 2016 | $ 3,288 | $ 0 | $ 3,812 | $ (526) | [1] | $ 2 | ||
Increase (Decrease) in Stockholders' Equity [Roll Forward] | ||||||||
Cash dividends paid - preferred stock, $80/per share | (10) | (10) | ||||||
Stock option and incentive plans, net | 38 | 38 | ||||||
Net Income (Loss) | $ 181 | 181 | 181 | |||||
Other comprehensive income (loss), net | 32 | [2] | 32 | 32 | [1] | |||
Comprehensive Income (Loss), Net | 213 | 213 | 181 | 0 | 32 | [1] | 0 | |
Ending Balance at Dec. 31, 2017 | 3,529 | 171 | 3,850 | (494) | [1] | 2 | ||
Increase (Decrease) in Stockholders' Equity [Roll Forward] | ||||||||
Cumulative Effect of New Accounting Principle in Period of Adoption | New Revenue Guidance[Member] | 17 | 17 | 0 | |||||
Cash dividends paid - preferred stock, $80/per share | (10) | (10) | ||||||
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect | (5) | 0 | 5 | (5) | ||||
Stock option and incentive plans, net | 28 | 28 | ||||||
Net Income (Loss) | (416) | (416) | (416) | |||||
Other comprehensive income (loss), net | 74 | [2] | 74 | 74 | [1] | |||
Comprehensive Income (Loss), Net | (342) | (342) | (416) | 0 | 74 | [1] | 0 | |
Ending Balance at Dec. 31, 2018 | 3,222 | (233) | 3,878 | (425) | 2 | |||
Increase (Decrease) in Stockholders' Equity [Roll Forward] | ||||||||
Cumulative Effect of New Accounting Principle in Period of Adoption | New Lease Guidance [Member] | (8) | (8) | ||||||
Cash dividends paid - preferred stock, $80/per share | (10) | (10) | ||||||
Stock option and incentive plans, net | 12 | 12 | ||||||
Net Income (Loss) | (1,934) | (1,934) | (1,934) | |||||
Other comprehensive income (loss), net | 18 | 18 | 18 | [1] | ||||
Comprehensive Income (Loss), Net | $ (1,916) | (1,916) | (1,934) | 0 | 18 | [1] | 0 | |
Ending Balance at Dec. 31, 2019 | $ 1,300 | $ (2,185) | $ 3,890 | $ (407) | $ 2 | |||
[1] | AOCL - Accumulated other comprehensive loss. | |||||||
[2] | All amounts are net of tax. Tax effects were immaterial. Refer to Note 19 – Other Comprehensive Income (Loss) for information about pre-tax amounts. |
Consolidated Statements of Sh_2
Consolidated Statements of Shareholders' Equity (Parenthetical) - $ / shares | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Statement of Stockholders' Equity [Abstract] | |||
Preferred stock, cash dividend (in dollars per share) | $ 80 | $ 80 | $ 80 |
Organization, Consolidation and
Organization, Consolidation and Presentation of Financial Statements | 12 Months Ended |
Dec. 31, 2019 | |
Organization, Consolidation and Presentation of Financial Statements [Abstract] | |
Basis of Presentation and Significant Accounting Policies | Basis of Presentation and Summary of Significant Accounting Policies References herein to “we,” “us,” “our,” the “Company” and “Conduent” refer to Conduent Incorporated and its consolidated subsidiaries unless the context suggests otherwise. Description of Business Conduent is a global enterprise and leading provider of mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process expertise in transaction-intensive processing, and technology such as analytics and automation, Conduent solutions and services create value by improving efficiencies, reducing costs and enabling revenue growth. A majority of Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their business processes and essential interactions with their end users. The Company's portfolio includes industry-focused solutions in attractive growth markets such as healthcare and transportation, as well as solutions that serve multiple industries such as transaction processing, customer care, human resource solutions and payment services. Basis of Presentation Our Consolidated Financial Statements included the historical basis of assets, liabilities, revenues and expenses of the individual businesses of the Company, including joint ventures and partnerships over which the Company has a controlling financial interest. We have prepared the Consolidated Financial Statements pursuant to the rules and regulations of the SEC. Certain reclassifications have been made to prior years' amounts to conform to the current year presentation. All intercompany transactions and balances have been eliminated. The Company has evaluated subsequent events through February 26, 2020. Subsequent events are disclosed throughout the Notes to these Consolidated Financial Statements. Conduent Incorporated is a New York corporation, organized in 2016. Our common stock began trading on January 3, 2017, on the New York Stock Exchange, under the ticker "CNDT". In December 2019, Conduent changed the listing of its publicly traded common stock from the New York Stock Exchange to the NASDAQ Global Select Market (NASDAQ), where it remains listed under the ticker "CNDT". Use of Estimates We prepared the Consolidated Financial Statements using financial information available at the time of preparation, which requires us to make estimates and assumptions that affect the amounts reported. Our most significant estimates pertain to the intangible and long-lived assets, valuation of goodwill, contingencies and litigation and income taxes. Our estimates are based on management's best knowledge of current events, historical experience, and on various other assumptions that are believed to be reasonable under the circumstances. As a result, actual results may be different from these estimates. New Accounting Standards Credit Losses: In June 2016, the FASB updated the accounting guidance related to measurement of credit losses on financial instruments, which requires financial assets measured at amortized cost to be presented at the net amount expected to be collected. The guidance replaces the incurred loss model with an expected loss model referred to as current expected credit loss (CECL). The CECL model requires us to measure lifetime expected credit losses for financial instruments held at the reporting date using historical experience, current conditions and reasonable supportable forecasts. The guidance expands the disclosure requirements regarding an entity’s assumptions, models, and methods for estimating credit losses and requires new disclosures of the amortized cost balance for each class of financial asset by credit quality indicator, disaggregated by the year of origination. This updated guidance is effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. Early adoption is permitted. The Company has determined, after gathering data and developing models, that the adoption of the new standard will not have any material impact on its Consolidated Financial Statements. Recently Adopted Accounting Standards Leases: The Company adopted the new lease guidance as of January 1, 2019, using the cumulative-effect adjustment transition method, which applies the provisions of the standard at the effective date without adjusting the comparative periods presented. The Company has elected the package of practical expedients, which allows the Company not to reassess (1) whether any expired or existing contracts as of the adoption date are, or contain, leases, (2) lease classification for any expired or existing leases as of the adoption date and (3) initial direct costs for any existing leases as of the adoption date. The Company did not elect to apply the hindsight practical expedient. Additionally, the Company has elected not to include short-term leases, with a term of 12 months or less, on its Consolidated Balance Sheets. The impact of adopting this new guidance included the establishment of Operating lease right-of-use (ROU) assets of $387 million, an increase to Other current liabilities of $103 million, a decrease to Other long-term liabilities of $21 million, the establishment of Operating lease liabilities of $316 million and a net decrease to opening retained earnings (deficit) of $8 million, as of January 1, 2019. The adoption did not have an impact on the Company’s Consolidated Statements of Income (Loss) or Consolidated Statements of Cash Flows. Summary of Accounting Policies Leases The Company determines if an arrangement is a lease at the inception of the contract and whether that lease meets the classification criteria of a finance or operating lease. The Company has operating and finance leases for real estate and equipment. Operating leases are included in Operating lease ROU assets, Other current liabilities, and Operating lease liabilities in our Consolidated Balance Sheets. Finance leases are included in Land, buildings and equipment, net, Current portion of long-term debt, and Long-term debt in our Consolidated Balance Sheets. ROU assets represent the Company's right to use an underlying asset for the lease term and lease liabilities represent the Company's obligation to make lease payments arising from the lease. ROU assets and liabilities are recognized at the commencement date based on the net present value of lease payments over the lease term using the Company’s incremental borrowing rates or implicit rates. The Company's lease terms may include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option based on economic factors. The Company recognizes operating fixed lease expense and finance lease depreciation on a straight-line basis over the lease term. Variable lease expense is recognized in the period in which the obligation for those payments is incurred. The Company accounts for lease and non-lease components separately for its equipment leases, based on the estimated standalone price of each component, and combines lease and non-lease components for its real estate leases. The components of lease costs were as follows: (in millions) Year Ended December 31, 2019 Finance Lease Costs: Amortization of right of use assets $ 10 Interest on lease liabilities 1 Total Finance Lease Costs $ 11 Operating lease costs: Base rent $ 112 Short-term lease costs 12 Variable lease costs (1) 30 Sublease income (7) Total Operating Lease Costs $ 147 __________ (1) Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases. Supplemental cash flow information related to leases was as follows: (in millions) Year Ended December 31, 2019 Cash paid for the amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 137 Operating cash flows from finance leases 1 Total Cash Flow from Operating Activities $ 138 Financing cash flow from finance leases $ 11 Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations: Operating leases $ 32 Finance leases $ 2 Supplemental balance sheet information related to leases was as follows: (in millions) December 31, 2019 Operating lease assets: Operating lease right-of-use assets $ 271 Operating lease liabilities: Other current liabilities $ 91 Operating lease liabilities 229 Total Operating Lease Liabilities $ 320 Finance lease assets: Land, buildings and equipment, net $ 14 Finance lease liabilities: Current portion of long-term debt $ 7 Long-term debt 10 Total Finance Lease Liabilities $ 17 The Company's leases generally do not provide an implicit rate, therefore the Company uses its incremental borrowing rate as the discount rate when measuring operating lease liabilities. The incremental borrowing rate represents an estimate of the interest rate the Company would incur at lease commencement to borrow an amount equal to the lease payments on a collateralized basis over the term of a lease within a particular currency environment. The weighted average discount rates for operating and finance leases were 5.5% and 4.8%, respectively. The weighted average remaining lease terms for operating and finance leases at December 31, 2019, were 5 years and 3 years, respectively. Maturities of operating lease liabilities were as follows: December 31, 2019 (in millions) Operating Lease Payments 2020 $ 106 2021 79 2022 57 2023 36 2024 28 Thereafter 62 Total undiscounted operating lease payments 368 Less imputed interest 48 Present value of operating lease liabilities $ 320 Maturities of finance lease liabilities were as follows: December 31, 2019 (in millions) Finance Lease Payments 2020 $ 7 2021 6 2022 4 2023 1 2024 — Thereafter — Total undiscounted finance lease payments 18 Less imputed interest 1 Present value of finance lease liabilities $ 17 As of December 31, 2019, the Company had entered into additional operating lease agreements for real estate of $15 million, which have not commenced and have not been recognized on the Company's Consolidated Balance Sheet. These operating leases are expected to commence in 2020 with lease terms of 3 to 10 years. Under the previous lease accounting guidance, future minimum operating lease commitments that have initial or remaining non-cancelable lease term in excess of one year at December 31, 2018 were as follows: December 31, 2018 (in millions) Operating Lease Payments 2019 $ 153 2020 113 2021 78 2022 53 2023 33 Thereafter 76 Total minimum operating lease payments $ 506 Cash and Cash Equivalents Cash and cash equivalents consist of cash on hand, including money market funds and investments with original maturities of three months or less. Receivable Sales In 2019, 2018 and 2017, the Company sold certain accounts receivable and derecognized the corresponding receivable balance. Refer to Note 6 – Accounts Receivable, Net for more details on our receivable sales. Assets/Liabilities Held for Sale We classify assets as held for sale in the period when the following conditions are met: (i) management, having the authority to approve the action, commits to a plan to sell the asset (disposal group); (ii) the asset (disposal group) is available for immediate sale in its present condition subject only to terms that are usual and customary for sales of such assets (disposal group); (iii) an active program to locate a buyer and other actions required to complete the plan to sell the asset (disposal group) have been initiated; (iv) the sale of the asset (disposal group) is probable, and transfer of the asset (disposal group) is expected to qualify for recognition as a completed sale within one year, except if events or circumstances beyond our control extend the period of time required to sell the asset (disposal group) beyond one year; (v) the asset (disposal group) is being actively marketed for sale at a price that is reasonable in relation to its current fair value; and (vi) actions required to complete the plan indicate that it is unlikely that significant changes to the plan will be made or that the plan will be withdrawn. A long-lived asset (disposal group) that is classified as held for sale is initially measured at the lower of its carrying value or fair value less any costs to sell. Any loss resulting from this measurement is recognized in the period in which the held for sale criteria are met. Conversely, gains are not recognized on the sale of a long-lived asset (disposal group) until the date of sale. The fair value of a long-lived asset (disposal group) less any costs to sell is assessed each reporting period it remains classified as held for sale and any subsequent changes are reported as an adjustment to the carrying value of the asset (disposal group), as long as the new carrying value does not exceed the carrying value of the asset at the time it was initially classified as held for sale. In 2018, management approved the disposal through sale of certain assets and businesses. This action was taken as a result of the Company's strategic evaluation of these businesses. As of December 31, 2018, one of these businesses remained unsold and qualified as assets held for sale and we reclassified $15 million to assets held for sale and $40 million to liabilities held for sale. Refer to Note 4 – Divestiture for further discussion. Land, Buildings and Equipment Land, buildings and equipment are recorded at cost. Buildings and equipment are depreciated over their estimated useful lives. Leasehold improvements are depreciated over the shorter of the lease term or the estimated useful life. Significant improvements are capitalized and maintenance and repairs are expensed when incurred. Refer to Note 7 – Land, Buildings, Equipment and Software, Net for further discussion. Software - Internal Use and Product Internal Use: We capitalize direct costs associated with developing, purchasing or otherwise acquiring software for internal use and amortize these costs on a straight-line basis over the expected useful life of the software, beginning when the software is implemented. Costs for upgrades and enhancements that will not result in additional functionality are expensed as incurred. Amounts incurred for Internal Use Software are included in Cash Flows from Investing. Refer to Note 7 – Land, Buildings, Equipment and Software, Net for further information. Goodwill For acquired businesses, the Company records the acquired assets and assumed liabilities based on their relative fair values at the date of acquisitions (commonly referred to as the purchase price allocation). Goodwill represents the excess of the purchase price paid in excess of the fair value of net tangible and intangible assets acquired. For the Company’s business acquisitions, the purchase price is allocated to identifiable intangible assets separate from goodwill if they are from contractual or other legal rights, or if they could be separated from the acquired business and sold, transferred, licensed, rented or exchanged. In January 2017, the FASB issued updated accounting guidance for simplifying the goodwill impairment test. We early adopted this guidance for our goodwill impairment tests performed after January 1, 2017. We test goodwill for impairment annually or more frequently if an event or change in circumstances indicate the asset may be impaired. Impairment testing for goodwill is done at the reporting unit level. We determined the fair value of our reporting units utilizing a combination of both an Income Approach and a Market Approach. The Income Approach utilizes a discounted cash flow analysis based upon the forecasted future business results of our reporting units. The Market Approach utilizes the guideline public company method. If the fair value of a reporting unit is less than its carrying amount, an impairment charge would be recognized for the amount by which the carrying amount exceeds the reporting unit's fair value, not to exceed the total amount of goodwill allocated to the reporting unit. Refer to Note 8 – Goodwill and Intangible Assets, Net for further information. Other Intangible Assets Other intangible assets primarily consist of assets acquired through business combinations, including installed customer base and distribution network relationships, patents and trademarks. Other intangible assets are amortized on a straight-line basis over their estimated economic lives unless impairment is identified. Refer to Note 8 – Goodwill and Intangible Assets, Net for further information. Impairment of Long-Lived Assets We review the recoverability of our long-lived assets, including buildings, equipment, internal use software, product software and other intangible assets, when events or changes in circumstances occur that indicate that the carrying value of the asset may not be recoverable. The assessment of possible impairment is based on our ability to recover the carrying value of the asset from the expected future pre-tax cash flows (undiscounted and without interest charges) of the related operations. If these cash flows are less than the carrying value of such asset, an impairment loss is recognized for the difference between estimated fair value and carrying value. Our primary measure of fair value is based on forecasted cash flows. Income Taxes We account for income taxes under the asset and liability method. Deferred tax assets and liabilities are based on differences between U.S. GAAP reporting and tax bases of assets or liabilities and based on current tax laws, regulations and rates. The recognition of deferred tax assets requires an assessment to determine the realization of such assets. Management establishes valuation allowances on deferred tax assets when it is determined “more-likely-than-not” that some portion or all of the deferred tax assets may not be realized. Management considers positive and negative evidence in evaluating the ability of the Company to realize its deferred tax assets, including its historical results and forecasts of future ability to realize its deferred tax assets, including projected future taxable income, the expected timing of the reversals of existing temporary differences and tax planning strategies. We are subject to ongoing tax examinations and assessments in various jurisdictions. We have unrecognized tax benefits for uncertain tax positions. We follow U.S. GAAP which prescribes a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. Our ongoing assessments of the more-likely-than-not outcomes of the examinations and related tax positions require judgment and can materially increase or decrease our effective tax rate, as well as impact our operating results. On December 22, 2017, the U.S. enacted the Tax Cuts and Jobs Act (Tax Reform). The Tax Reform includes a tax on global intangible low-taxed income (“GILTI”), which imposes a U.S. tax on certain income earned by the Company’s foreign subsidiaries. The Company elected to treat the tax on GILTI as a period cost when incurred and therefore, no deferred taxes for GILTI were recognized for the year ended December 31, 2019. Refer to Note 15 – Income Taxes for further discussion. Foreign Currency Translation and Re-measurement The functional currency for most foreign operations is the local currency. Net assets are translated at current rates of exchange and income, expense and cash flow items are translated at average exchange rates for the applicable period. The translation adjustments are recorded in Accumulated other comprehensive loss. The U.S. Dollar is used as the functional currency for certain foreign subsidiaries that conduct their business in U.S. Dollars. A combination of current and historical exchange rates is used in re-measuring the local currency transactions of these subsidiaries and the resulting exchange adjustments are recorded in Currency (gains) and losses within other expenses, net together with other foreign currency re-measurements. Revenue Recognition In May 2014, the FASB updated the accounting guidance related to revenue recognition, which is also referred to herein as "the new revenue standard" to clarify the principles for recognizing revenue and replaced all existing revenue recognition guidance in U.S. GAAP with one accounting model. The core principle of the guidance is that an entity should recognize revenue when the promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services. The updated guidance also requires additional qualitative and quantitative disclosures relating to the nature, amount, timing and uncertainty of revenue and cash flows arising from contracts with customers largely on a disaggregated basis. The Company adopted the new revenue standard as of January 1, 2018, using the modified retrospective method. The Company has applied the new revenue standard only to contracts not completed as of the date of initial application. The adoption has primarily impacted the following: (1) revenue associated with postage recognized on a net basis versus previously being recognized on a gross basis; (2) the timing of revenue recognition associated with fixed fees for certain contracts with more than one performance obligation; and (3) the timing of recognition of certain pricing discounts and credits. The Company recognizes revenue when control of the promised goods or services is transferred to its customers, in an amount that reflects the consideration that the Company expects to receive in exchange for those goods or services. The Company's contracts with customers often include promises to transfer multiple products and services to a customer. Determining whether products and services are considered distinct performance obligations that should be accounted for separately, versus together, may require judgment. Typically, the Company’s contracts include performance obligation(s) to stand-ready on a daily or monthly basis to provide services to the customers. Under a stand-ready obligation, the evaluation of the nature of our performance obligation is focused on each time increment rather than the underlying activities. Accordingly, the promise to stand-ready is accounted for as a single-series performance obligation. Once the Company determines the performance obligations, the Company estimates the amount of variable consideration, if any, to be included in determining the transaction price. Typical forms of variable consideration include variable pricing based on the number of transactions processed or usage-based pricing arrangements. Variable consideration is also present in the form of volume discounts, tiered and declining pricing, penalties for service level agreements, performance bonuses and credits. In circumstances where we meet certain requirements to allocate variable consideration to a distinct service within a series of related services, we allocate variable consideration to each distinct period of service within the series. If we do not meet those requirements, we include an estimate of variable consideration in the transaction price to the extent it is probable that a significant reversal of cumulative revenue recognized will not occur when the uncertainty is resolved. For contracts with multiple performance obligations, the transaction price is allocated to the separate performance obligations on a relative standalone selling price basis. The Company generally determines standalone selling prices based on the prices charged to customers or by using expected cost plus margin. The Company typically satisfies its performance obligations over time as the services are provided. A time-elapsed output method is used to measure progress because the nature of the Company’s promise is a stand-ready service and efforts are expended evenly throughout the period. In limited circumstances, such as contracts for implementation or development projects, the Company also uses a cost-to-cost based input method. The Company has determined that the above methods provide a faithful depiction of the transfer of services to the customer. Estimates of revenue expected to be recognized in future periods exclude unexercised customer options to purchase additional services that do not represent material rights to the customer. Customer options that do not represent a material right are only accounted for when the customer exercises its option to purchase additional goods or services. The Company recognizes revenue for non-refundable upfront implementation fees on a straight-line basis over the period between the initiation of the services through the end of the contract term. When more than one party is involved in providing services to a customer, the Company evaluates whether it is the principal, and reports revenue on a gross basis, or an agent, and reports revenue on a net basis. In this assessment, the Company considers the following: if it obtains control of the specified services before they are transferred to the customer; is primarily responsible for fulfillment and inventory risk; and has discretion in establishing price. The Company reports revenue net of any revenue-based taxes assessed by governmental authorities that are imposed on and concurrent with specific revenue-producing transactions. The primary revenue-based taxes are sales tax and value-added tax (VAT). The Company's payment terms vary by type of services offered. The time between invoicing and when payment is due is not significant. For certain services and customer types, the Company requires payment before services are rendered. From time to time, the Company's contracts are modified to account for additions or changes to existing performance obligations. The Company's contract modifications related to stand-ready performance obligations are generally accounted for prospectively. Refer to Note 2 – Revenue for further discussion. |
Revenue
Revenue | 12 Months Ended |
Dec. 31, 2019 | |
Revenue from Contract with Customer [Abstract] | |
Revenue | Revenue Disaggregation of Revenue In 2019, the Company changed how it presents its disaggregated revenue by major service offering to reflect how the Company currently manages its businesses. All prior periods presented have been revised to reflect this change. These changes have no impact on disaggregated revenue by reportable segment or the timing of revenue recognition. The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segments. Refer to Note 3 – Segment Reporting for additional information on the Company's reportable segments. Year Ended December 31, (in millions) 2019 2018 Commercial Industries: End-user customer experience $ 669 $ 710 Transaction processing 595 651 Commercial healthcare 519 510 Human resource and learning services 602 679 Total Commercial Industries 2,385 2,550 Government Services: Government healthcare 680 731 Payment solutions 292 321 State and local 235 245 Federal 56 54 Total Government Services 1,263 1,351 Transportation: Tolling 327 300 Transit 254 226 Photo and parking 190 188 Commercial vehicle 10 15 Total Transportation 781 729 Other: Divestitures 36 752 Education 2 11 Total Other 38 763 Total Consolidated Revenue $ 4,467 $ 5,393 Timing of Revenue Recognition: Point in time $ 144 $ 142 Over time 4,323 5,251 Total Revenue $ 4,467 $ 5,393 The Company's contracts with customers are broadly similar in nature throughout the Company's major service offerings. The following is a description of the major service offerings: End-User Customer Experience: The Company offers a range of services that help its clients support their end-users. This includes in-bound and out-bound call support for both simple and complex transactions, technical support and patient assistance. The Company also provides multi-channel communication support (both print and digital) across a range of industries. Transaction Processing: The Company helps its clients improve communications with their customers and constituents, whether it is on paper, on-line or through other communication channels. The Company also offers a broad array of flexible transaction processing services that include data entry, scanning, image processing, enrollment processing, claims processing, high volume offsite print and mail services and file indexing. The Company serves clients by managing their critical finance, accounting and procurement processes. These services include general accounting and reporting, billing and accounts receivable and purchasing, accounts payable and expense management services. The Company also offers wholesale and retail lockbox services and process auto and mortgage loans in the United States. Commercial Healthcare: On behalf of the healthcare industry, the Company delivers administration, clinical support and medical management solutions across the health ecosystem to reduce costs, increase compliance and enhance utilization, while improving health outcomes and experience for members and patients. The Company's solutions span: trials, sales, access, adherence and long-term differentiation solutions to pharmaceutical clients; case management, performance management and patient safety for hospital clients; medical bill review, care integration, subrogation and payment integrity solutions to managed care companies; and workers compensation medical bill review, mailroom/data capture and medical management services to claims payers and third-party administrators. Human Resource and Learning Services: The Company helps its clients support their employees at all stages of employment from initial on-boarding through retirement as well as health savings account (HSA) administration. The Company offers clients a range of customized advisory, technology and administrative services that improve the ability of employees to manage their benefits, professional development and retirement planning. Also, the Company provides clients with a simplified approach to help their employees manage their healthcare costs and accumulate wealth with tax-advantaged accounts, as well as end-to-end learning services, designed to accelerate the productivity and development of its clients’ employees and extended work forces. The Company's global presence, superior innovation and expertise allow it to deliver performance-based learning services tailored to its clients’ unique strategic business goals. Offerings include learning strategy and assessment, instructor management and learning administration. Government Healthcare: The Company provides medical management and fiscal agent care management services to Medicaid programs and federally-funded U.S. government healthcare programs. The Company's services include a range of innovative solutions such as Medicaid management, provider services, Medicaid business intelligence, pharmacy benefits management, eligibility, electronic visit verification and case management solutions. Payment Solutions: The Company is a leader in government payment disbursements for federally sponsored programs like SNAP, commonly known as food stamps and Women, Infant and Children (WIC) as well as government-initiated cash disbursements such as child support and unemployment. State and Local: The Company delivers innovative services and solutions to help agencies reduce costs and improve processes. The Company offers a broad set of solutions and services such as child support services, case management, labor, workforce and other government solutions. Federal: As a preferred partner to government IT clients, the Company leverages technology as a key mechanism for improving citizen service and cost savings. The Company's solutions include: technology infrastructure, application portfolio management, IT consulting and other IT managed services. Tolling: The Company's electronic tolling, urban congestion management and mileage-based user solutions help clients keep up with an ever-changing environment and get more travelers where they need to go while generating revenue for much-needed infrastructure improvements. The Company's solutions include vehicle passenger detection systems, electronic toll collection, automated license plate recognition and congestion management solutions. Transit: The Company aims to make journeys more personalized and convenient while increasing capacity and profitability for authorities and agencies. The Company combines the latest in fare collection and intelligent mobility so that clients can get the added efficiency of having a single point of contact for all their transit solutions. Photo and Parking: The Company delivers intelligent curbside management systems that simplify parking programs and deliver convenient and hassle-free experience for drivers. The Company's curbside solutions include citation and permit administration, parking enforcement and curbside demand management. The Company also provides data analytics, automated photo enforcement and other public safety solutions to make streets and communities safer. Commercial Vehicle: The Company provides computer-aided dispatch/automatic vehicle location technology to help customers manage their fleet operations. Divestitures: This represents divestitures that were previously reported as Commercial Industries, Government Services and Transportation. Education: This represents Student Loan business, which the Company exited in the third quarter of 2018. Contract Balances The Company receives payments from customers based upon contractual billing schedules. Accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets are the Company’s rights to consideration for services provided when the right is conditioned on something other than passage of time (for example, meeting a milestone for the right to bill under the cost-to-cost measure of progress). Contract assets are transferred to Accounts receivable, net when the rights to consideration become unconditional. Unearned income includes payments received in advance of performance under the contract, which are realized when the associated revenue is recognized under the contract. The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers: (in millions) December 31, 2019 December 31, 2018 Contract Assets (Unearned Income) Current contract assets $ 155 $ 177 Long-term contract assets (1) 10 7 Current unearned income (108) (112) Long-term unearned income (2) (21) (32) Net Contract Assets (Unearned Income) $ 36 $ 40 Accounts receivable, net $ 652 $ 782 __________ (1) Presented in Other long-term assets in the Consolidated Balance Sheets (2) Presented in Other long-term liabilities in the Consolidated Balance Sheets Revenues of $101 million and $134 million were recognized during the years ended December 31, 2019 and 2018, respectively, related to the Company's unearned income at December 31, 2018 and January 1, 2018. The Company had no asset impairment charges related to contract assets for the year ended December 31, 2019. Transaction Price Allocated to the Remaining Performance Obligations Estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied or partially satisfied at December 31, 2019, was approximately $1.8 billion. The Company expects to recognize approximately 67% of this revenue over the next 2 years and the remainder thereafter. Costs to Obtain and Fulfill a Contract The Company capitalizes commission expenses paid to internal sales personnel that are incremental to obtaining customer contracts. The net book value of these costs, which was $18 million and $24 million as of December 31, 2019 and 2018, respectively, are included in Other long-term assets. The judgments made in determining the amount of costs incurred include whether the commissions are incremental and directly related to a successful acquisition of a customer contract. These costs are amortized in Depreciation and amortization over the term of the contract or the estimated life of the customer relationship, if renewals are expected and the renewal commission is not commensurate with the initial commission. These costs are periodically reviewed for impairment. The Company expenses sales commissions when incurred if the amortization period of the sales commission is one year or less. In addition, the Company may provide inducement payments to secure customer contracts. These inducement payments are capitalized and amortized to expense over the term of the customer contract. The net book value of these costs totaled $21 million and $23 million as of December 31, 2019 and 2018, respectively, and are included in Other long-term assets. Also, the Company capitalizes costs incurred to fulfill its contracts that (i) relate directly to the contract, (ii) are expected to generate resources that will be used to satisfy the Company’s performance obligation under the contract and (iii) are expected to be recovered through revenue generated under the contract. The net book value of these costs, which comprise set-up/transition activities, was $45 million and $53 million as of December 31, 2019 and 2018, respectively, and are classified in Other long-term assets on the Consolidated Balance Sheets. Contract fulfillment costs are expensed to Depreciation and amortization as the Company satisfies its performance obligations by transferring the service to the customer. These costs are amortized on a systematic basis over the expected period of benefit. The amortization of costs incurred to obtain and fulfill a contract for the years ended December 31, 2019 and 2018, were $42 million and $50 million, respectively. |
Segment Reporting
Segment Reporting | 12 Months Ended |
Dec. 31, 2019 | |
Segment Reporting [Abstract] | |
Segment Reporting | Segment Reporting Our reportable segments correspond to how we organize and manage the business, as defined by our CEO who is also our Chief Operating Decision Maker and are aligned to the industries in which our clients operate. Our segments involve the delivery of business process services and include service arrangements where we manage a customer's business activity or process. Our financial performance is based on Segment Profit / (Loss) and Segment Adjusted EBITDA for our three reportable segments (Commercial Industries, Government Services and Transportation), Other operations and Shared IT / Infrastructure & Corporate Costs. • Commercial Industries: Our Commercial Industries segment provides business process services and customized solutions to clients in a variety of industries. Across the Commercial Industries segment, we operate on our clients’ behalf to deliver mission-critical solutions and services to reduce costs, improve efficiencies and enable revenue growth for our clients and their consumers and employees. • Government Services: Our Government Services segment provides government-centric business process services to U.S. federal, state and local and foreign governments for public assistance program administration, transaction processing and payment services. Our solutions in this segment help governments respond to changing rules for eligibility and increasing citizen expectations. • Transportation: Our Transportation segment provides systems and support, as well as revenue-generating services, to government clients. On behalf of government agencies and authorities in the transportation industry, we deliver mission-critical mobility and payment solutions that improve automation, interoperability and decision-making to streamline operations, increase revenue and reduce congestion while creating safer communities and seamless travel experiences for consumers. Other includes our divestitures, our Student Loan business, which the Company exited in the third quarter of 2018. Shared IT / Infrastructure & Corporate Costs includes both normal ongoing IT infrastructure costs and costs related to modernization of a significant portion of our infrastructure with new systems and processes and consolidation of our data centers as part of our transformation initiatives. It also includes costs related to corporate overhead functions and shared real estate costs. These costs are not allocated to the reportable segments. Selected financial information for our reportable segments was as follows: Year Ended December 31, (in millions) Commercial Industries Government Services Transportation Other Shared IT / Infrastructure & Corporate Costs Total 2019 Divestitures Other Revenue $ 2,385 $ 1,263 $ 781 $ 36 $ 2 $ — $ 4,467 Segment profit (loss) $ 448 $ 394 $ 120 $ 1 $ — $ (690) $ 273 Segment depreciation and amortization $ 94 $ 28 $ 33 $ — $ — $ 61 $ 216 Adjusted EBITDA $ 542 $ 423 $ 157 $ 1 $ — $ (629) $ 494 2018 Revenue $ 2,550 $ 1,351 $ 729 $ 752 $ 11 $ — $ 5,393 Segment profit (loss) $ 501 $ 424 $ 113 $ 98 $ (19) $ (695) $ 422 Segment depreciation and amortization $ 97 $ 30 $ 36 $ 7 $ 3 $ 48 $ 221 Adjusted EBITDA $ 598 $ 451 $ 149 $ 105 $ (16) $ (647) $ 640 2017 Revenue $ 2,685 $ 1,433 $ 767 $ 1,062 $ 75 $ — $ 6,022 Segment profit (loss) $ 563 $ 398 $ 114 $ 128 $ 16 $ (802) $ 417 Segment depreciation and amortization $ 98 $ 41 $ 43 $ 13 $ 2 $ 57 $ 254 Adjusted EBITDA $ 661 $ 440 $ 157 $ 141 $ 18 $ (745) $ 672 The following is a reconciliation of segment profit (loss)/adjusted EBITDA to income (loss) before income taxes: (in millions) Year Ended December 31, Segment Profit (Loss) Reconciliation to Pre-tax Income (Loss) 2019 2018 2017 Income (Loss) Before Income Taxes $ (2,106) $ (395) $ (16) Reconciling items: Amortization of acquired intangible assets 246 242 243 Restructuring and related costs 71 81 101 Interest expense 78 112 137 (Gain) loss on extinguishment of debt — 108 — Goodwill impairment 1,952 — — (Gain) loss on divestitures and transaction costs 25 42 (42) Litigation costs (recoveries), net 17 227 (11) Separation costs — — 12 Other (income) expenses, net (10) 5 (7) Segment Pre-Tax Income (Loss) $ 273 $ 422 $ 417 Segment depreciation and amortization 216 221 254 NY MMIS charge (credit) 1 (2) 9 HE charge (credit) — (1) (8) Other adjustments $ 4 $ — $ — Adjusted EBITDA $ 494 $ 640 $ 672 Geographic area data is based upon the location of the subsidiary reporting the revenue or long-lived assets and is as follows for each of the years ended December 31: Revenues Long-Lived Assets (1) (in millions) 2019 2018 2017 2019 (2) 2018 United States $ 4,000 $ 4,748 $ 5,303 $ 612 $ 375 Europe 386 497 538 53 28 Other areas 81 148 181 137 62 Total Revenues and Long-Lived Assets $ 4,467 $ 5,393 $ 6,022 $ 802 $ 465 __________ (1) Long-lived assets are comprised of (i) Land, buildings and equipment, net, (ii) Internal use software, net, and (iii) Product software, net. (2) Amounts include operating lease right-of-use assets. |
Divestiture
Divestiture | 12 Months Ended |
Dec. 31, 2019 | |
Discontinued Operations and Disposal Groups [Abstract] | |
Divestiture | Divestiture In February 2019, the Company completed the sale of a portfolio of select standalone customer care contracts to Skyview Capital LLC. During 2019, the Company recorded additional losses and transaction costs of $17 million on the sale of this portfolio, reflecting certain changes in estimates that were made when recording the initial charge in 2018. The revenue generated from this business was $36 million for the three months ended March 31, 2019 and $439 million for the year ended December 31, 2018. |
Business Acquisition
Business Acquisition | 12 Months Ended |
Dec. 31, 2019 | |
Business Combinations [Abstract] | |
Acquisitions | Business Acquisition In January 2019, the Company completed the acquisition of Health Solutions Plus (HSP), a software provider of healthcare payer administration solutions, for a total base consideration of $90 million and a maximum contingent consideration payment of $8 million based on a cumulative achievement over 2 years. Revenue recorded for the year ended December 31, 2019, was $20 million. Pre-tax income for the year ended December 31, 2019, was $6 million. The Company’s final purchase price allocation for HSP as of the acquisition date was as follows: (in millions) Fair Value of Consideration Transferred: Cash paid $ 90 Contingent consideration payable 7 Total Consideration $ 97 Allocation of Purchase Price: Net tangible assets $ 10 Developed technology 19 Costs Assigned to Intangible Assets Customer relationships 18 Trademarks and trade names 1 Goodwill 49 Total Intangible Assets 68 Total Assets $ 97 The weighted average amortization periods are 7 years, 15 years and 1.5 years for Developed technology, Customer relationships and Trademarks and trade names, respectively. The acquired goodwill is associated with the Company's Commercial Industries segment. This acquired goodwill, while tax deductible, includes $7 million related to contingent consideration payable that is not tax deductible until it is earned and paid. The goodwill recognized is attributable primarily to expected synergies and the assembled workforce of HSP. The Developed technology is classified as Product Software within Other long-term assets on the Consolidated Balance Sheets. |
Accounts Receivables, Net
Accounts Receivables, Net | 12 Months Ended |
Dec. 31, 2019 | |
Receivables [Abstract] | |
Accounts Receivables, Net | Accounts Receivable, Net The Accounts receivable, net balance of $652 million and $782 million at December 31, 2019 and 2018, respectively, included allowance for doubtful accounts of $2 million and $1 million at December 31, 2019 and 2018, respectively. The Company enters into various factoring and supply chain financing programs from time to time, in the normal course of business as part of our cash and liquidity management, to sell certain accounts receivable without recourse to third-party financial institutions. Sales of accounts receivable are reflected as a reduction of accounts receivable on the Consolidated Balance Sheets and the proceeds are included in cash flow from operating activities in the Consolidated Statements of Cash Flows. Accounts receivable sales were as follows: Year Ended December 31, (in millions) 2019 2018 Accounts receivable sales $ 204 $ 119 |
Land, Buildings, Equipment and
Land, Buildings, Equipment and Software, Net | 12 Months Ended |
Dec. 31, 2019 | |
Land, Buildings, Equipment and Software, Net [Abstract] | |
Land, Buildings, Equipment and Software, Net | Land, Buildings, Equipment and Software, Net Land, buildings and equipment, net was as follows: Estimated Useful Lives December 31, (in millions except as noted) (Years) 2019 2018 Land $ 1 $ 2 Building and building equipment 25 to 50 7 7 Leasehold improvements Varies 267 246 IT, other equipment and office furniture 3 to 15 964 901 Other 4 to 20 3 2 Construction in progress 50 64 Subtotal 1,292 1,222 Accumulated depreciation (950) (894) Land, Buildings and Equipment, Net $ 342 $ 328 Depreciation expense for the years ended December 31, 2019, 2018 and 2017 was $123 million, $121 million and $125 million, respectively. - Internal Use and Product Software Internal use and product software are included in Other long-term assets on the Company's Consolidated Balance Sheets. Additions to Internal Use and Product Software as well as year-end balances for these assets were as follows: (in millions) Year Ended December 31, Additions to: 2019 2018 2017 Internal use software $ 70 $ 47 $ 36 Product software 9 8 10 (in millions) December 31, Capitalized Costs, Net 2019 2018 Internal use software (1) $ 150 $ 123 Product software (1) 40 18 __________ (1) Refer to Note 10 – Supplementary Financial Information for additional information. Useful lives of our internal use and product software generally vary from one seven |
Goodwill and Intangible Assets,
Goodwill and Intangible Assets, Net | 12 Months Ended |
Dec. 31, 2019 | |
Goodwill and Intangible Assets Disclosure [Abstract] | |
Goodwill and Intangible Assets, Net | Goodwill and Intangible Assets, Net Goodwill The following table presents the changes in the carrying amount of goodwill, by reportable segments: (in millions) Commercial Industries Government Services Transportation Total Balance at December 31, 2017 $ 1,399 $ 1,310 $ 657 $ 3,366 Foreign currency translation (10) — (16) (26) Assets held-for-sale (12) — — (12) Other (1) 14 66 — 80 Balance at December 31, 2018 $ 1,391 $ 1,376 $ 641 $ 3,408 Foreign currency translation — (1) (1) (2) Acquisition 49 — — 49 Impairment (618) (754) (580) (1,952) Other (1) — — (1) Balance at December 31, 2019 $ 821 $ 621 $ 60 $ 1,502 __________ (1) Represents 2018 true-up to the 2017 Assets held for sale. Impairment Charge In the first quarter of 2019, the Transportation reporting unit experienced unanticipated losses of certain customer contracts, lower than expected new customer contracts and higher costs of delivery (all subsequent to February 2019), and as a result, the growth of this reporting unit decreased resulting in its fair value being below its carrying value by an estimated $284 million. Accordingly, the Company recorded a pre-tax impairment charge of $284 million for the three months ended March 31, 2019. In the second quarter of 2019, there were further unanticipated losses of certain customer contracts, lower potential future volumes and lower than expected new customer contracts (all subsequent to May 9, 2019). This led to actual results being below budget and a further downward revision of the long-term forecast across all the Company's former reporting units (Financial Services & Healthcare, Consumer & Industrial, Europe (together comprising Commercial Industries), Government Services, and Transportation). As a consequence of the business performance and the strategy pivot due to changes in management that occurred in the second quarter of 2019, the Company lowered its sales outlook, average margin expectation for the future years, and increased its weighted average cost of capital. Based upon the information identified in the second quarter of 2019, the Company performed an interim goodwill impairment assessment for all its reporting units which resulted in a pre-tax impairment charge of $1.1 billion for the three months ended June 30, 2019. During the fourth quarter of 2019, the Company changed its reporting units within the Commercial Industries reportable segment to reflect how the Company currently manages its business. The Company currently has six reporting units (End-User Customer Experience, Transaction Processing, Commercial Healthcare and Human Resources and Learning Services, (together comprising Commercial Industries), Government Services and Transportation), which support its three reportable segments. No impairment was identified during the annual impairment test performed as of October 1, 2019. Subsequent to completing the annual impairment test, the Company experienced further unanticipated contract losses within the Government Services reporting unit, and as result, management performed a goodwill impairment assessment for this reporting unit as of December 31, 2019, which resulted in a pre-tax impairment charge of $512 million. In addition, in the fourth quarter the Company recorded an immaterial correction to the impairment charges recorded in the first and second quarters to properly reflect the impact of tax deductible goodwill on the previous impairments as well as the related income tax benefit. The impairment adjustment and related income tax benefit to the first quarter charge for the Transportation reporting unit totaled $20 million and $1 million, respectively. The impairment adjustment and related income tax benefit to the second quarter charge totaled $69 million and $6 million, respectively. The second quarter impairment and income tax benefit adjustments corrected the Commercial Industries reporting unit by $53 million and $5 million, respectively, and the Government Services reporting unit by $16 million and $1 million, respectively. We believe these adjustments are not material to the current period or any prior period. The cumulative impairment charge for the year ended December 31, 2019 was approximately $2.0 billion. The fair values of the goodwill impairment charges were estimated based on a determination of the implied fair value of goodwill, leveraging discounted cash flows and designated as level 3 of the fair value hierarchy. Intangible Assets, Net Net intangible assets were $426 million at December 31, 2019 of which $285 million, $96 million and $45 million relate to our Commercial Industries, Government Services and Transportation segments, respectively. Intangible assets were comprised of the following: December 31, 2019 December 31, 2018 (in millions except years) Weighted Average Gross Accumulated Net Gross Accumulated Net Customer relationships 12 years $ 2,920 $ 2,494 $ 426 $ 2,914 $ 2,264 $ 650 Technology, patents and non-compete 4 years 1 1 — 6 5 1 Total Intangible Assets $ 2,921 $ 2,495 $ 426 $ 2,920 $ 2,269 $ 651 Amortization expense related to intangible assets was $246 million, $242 million and $243 million for the years ended December 31, 2019, 2018 and 2017, respectively. Amortization expense is expected to approximate $240 million in 2020, $122 million in 2021, $24 million in 2022, $6 million in 2023 and $4 million in 2024. |
Restructuring and Asset Impairm
Restructuring and Asset Impairment Charges | 12 Months Ended |
Dec. 31, 2019 | |
Restructuring and Related Activities [Abstract] | |
Restructuring and Asset Impairment Charges | Restructuring Programs and Related Costs The Company engages in a series of restructuring programs related to downsizing its employee base, exiting certain activities, outsourcing certain internal functions and engaging in other actions designed to reduce its cost structure and improve productivity. The implementation of the Company's strategic transformation program and various productivity initiatives have reduced the Company's real estate footprint across all geographies and segments resulting in increased lease cancellation and other related costs. Also included in Restructuring and Related Costs are incremental, non-recurring costs related to the consolidation of our data centers, which totaled $21 million and $4 million for the years ended December 31, 2019 and 2018, respectively. Management continues to evaluate the Company's business and in the future, there may be additional provisions for new plan initiatives and/or changes in previously recorded estimates as payments are made, or actions are completed. Costs associated with restructuring, including employee severance and lease termination costs, are generally recognized when it has been determined that a liability has been incurred, which is generally upon communication to the affected employees or exit from the leased facility. In those geographies where we have either a formal severance plan or a history of consistently providing severance benefits representing a substantive plan, we recognize employee severance costs when they are both probable and reasonably estimable. A summary of our restructuring program activity during the two years ended December 31, 2019 is as follows: (in millions) Severance and Related Costs Other Contractual Termination Costs Asset Impairments Total Balance at December 31, 2017 $ 14 $ 30 $ — $ 44 Provision 39 35 4 78 Changes in estimates (5) 6 (1) — Total Net Current Period Charges (1) 34 41 3 78 Charges against reserve and currency (35) (35) (3) (73) Balance at December 31, 2018 $ 13 $ 36 $ — $ 49 Provision 33 30 15 78 Changes in estimates (5) (6) — (11) Total Net Current Period Charges (1) 28 24 15 67 Charges against reserve and currency (26) (32) (15) (73) Reclassification to operating lease ROU assets (2) — (22) — (22) Balance at December 31, 2019 $ 15 $ 6 $ — $ 21 __________ (1) Represents amounts recognized within the Consolidated Statements of Income (Loss) for the years shown. (2) Relates to the adoption of the new lease guidance. We also recorded costs related to professional support services associated with the implementation of the strategic transformation program of $4 million, $3 million and $9 million during the years ended December 31, 2019, 2018 and 2017, respectively. The following table summarizes the total amount of costs incurred in connection with these restructuring programs by reportable and non-reportable segments: Year Ended December 31, (in millions) 2019 2018 2017 Commercial Industries $ 24 $ 26 $ 15 Government Services 1 1 2 Transportation 2 3 1 Other — 6 4 Shared IT / Infrastructure & Corporate Costs 40 42 70 Total Net Restructuring Charges $ 67 $ 78 $ 92 |
Supplementary Financial Informa
Supplementary Financial Information Supplementary Financial Information | 12 Months Ended |
Dec. 31, 2019 | |
Supplemental Financial Information [Abstract] | |
Supplementary Financial Information | Supplementary Financial Information The components of Other assets and liabilities were as follows: December 31, (in millions) 2019 2018 Other Current Assets Prepaid expenses $ 70 $ 87 Income taxes receivable 38 40 Value-added tax (VAT) receivable 20 22 Restricted cash 9 9 Net receivable from buyers of divested businesses 52 6 Other (1) 94 70 Total Other Current Assets $ 283 $ 234 Other Current Liabilities Accrued liabilities $ 309 $ 330 Litigation related accruals 178 147 Current operating lease liabilities 91 — Restructure reserves 15 36 Income tax payable 11 3 Other taxes payable 16 15 Other 27 36 Total Other Current Liabilities $ 647 $ 567 Other Long-term Assets Internal use software, net $ 150 $ 123 Deferred contract costs, net (2) 84 100 Product software, net 40 18 Other (1) 113 88 Total Other Long-term Assets $ 387 $ 329 Other Long-term Liabilities Litigation related accruals $ — $ 144 Income tax liabilities 20 29 Unearned income 21 32 Restructuring reserves 6 13 Other 44 62 Total Other Long-term Liabilities $ 91 $ 280 __________ (1) The balances at December 31, 2019 and 2018 include capitalized cloud computing implementation costs, net, which represents technology solutions, of $40 million and $5 million at December 31, 2019 and 2018, respectively. The costs have estimated useful lives of 3 to 5 years with amortization expense of $2 million, $0 million and $0 million for the years ended December 31, 2019, 2018 and 2017, respectively. The amortization expense and the associated hosting fees are included in Cost of services and Selling, general and administrative expenses on the Company's Consolidated Statements of Income (Loss). (2) The balances at December 31, 2019 and 2018 are expected to be amortized over a weighted average remaining life of approximately 12 and 10 years, respectively. Amortization expense for deferred contract costs for the years ended December 31, 2019, 2018 and 2017 was $42 million, $50 million and $62 million, respectively. Amortization expense for the next five years and thereafter for deferred contract costs is expected as follows: 2020 2021 2022 2023 2024 Thereafter $ 32 $ 9 $ 7 $ 4 $ 2 $ 30 |
Debt
Debt | 12 Months Ended |
Dec. 31, 2019 | |
Debt Disclosure [Abstract] | |
Debt | Debt We classify our debt based on the contractual maturity dates of the underlying debt instruments or as of the earliest put date available to the debt holders. We defer costs associated with debt issuance over the applicable term. These costs are amortized as interest expense in our Consolidated Statements of Income (Loss). Long-term debt was as follows: December 31, (in millions) Weighted Average Interest Rates at December 31, 2019 (1) 2019 2018 Term loan A due 2022 3.42 % $ 664 $ 705 Term loan B due 2023 5.48 % 824 833 Senior notes due 2024 10.91 % 34 34 Finance lease obligations 4.79 % 17 26 Principal Debt Balance $ 1,539 $ 1,598 Debt issuance costs and unamortized discounts (25) (31) Less: current maturities (50) (55) Total Long-term Debt $ 1,464 $ 1,512 ____________ (1) Represents weighted average effective interest rate which includes the effect of discounts and premiums on issued debt. Scheduled principal payments due on our long-term debt for the next five years and thereafter are as follows: 2020 2021 2022 2023 2024 Thereafter Total $ 50 $ 84 $ 571 $ 800 $ 34 $ — $ 1,539 Credit Facility On December 7, 2016, we entered into a senior secured credit agreement (Credit Agreement) among the Company, its subsidiaries: Conduent Business Services, LLC (CBS), Affiliated Computer Services International B.V. and Conduent Finance, Inc. (CFI), the lenders party and JP Morgan Chase Bank, N.A., as the administrative agent. The Credit Agreement contains senior secured credit facilities (Senior Credit Facilities) consisting of: (i) Senior Secured Term Loan A (Term Loan A) with an aggregate principal amount of $700 million; (ii) Senior Secured Term Loan B (Term Loan B) with an aggregate principal amount of $850 million; (iii) Senior Revolving Credit Facility (Revolving Credit Facility) with an aggregate available amount of $750 million including a sub-limit for up to $300 million available for the issuance of letters of credit. As of December 31, 2019, we have utilized $83 million of our revolving credit facility capacity to issue letters of credit. The Credit Agreement permits us to incur incremental term loan borrowings and /or increase commitments under the revolving credit facility, subject to certain limitations and satisfaction of certain conditions. Currently additional term loans of up to $300 million are permitted. All obligations under the Credit Agreement are unconditionally guaranteed by the Company, CBS, Conduent Finance, Inc. (CFI) and the existing and future direct and indirect wholly owned domestic subsidiaries of CBS (subject to certain exceptions). All obligations under the Credit Agreement, and the guarantees of those obligations, are secured, subject to certain exceptions, by substantially all of the assets of CBS and the guarantors under the Credit Agreement (other than the Company and CFI), including a first-priority pledge of all the capital stock of CBS and the subsidiaries of CBS directly held by CBS or the guarantors (other than the Company and CFI) under the Credit Agreement (which pledges, in the case of any foreign subsidiary, will be limited to 65% of the capital stock of any first-tier foreign subsidiary). The Credit Agreement contains certain customary affirmative and negative covenants, restrictions and events of default. The Credit Agreement requires total net leverage ratio for December 31, 2019 and thereafter not to exceed 3.75 to 1.00. Senior Notes The Senior Notes are jointly and severally guaranteed on a senior unsecured basis by the Company and each of the existing and future domestic subsidiaries of CFI or CBS that guarantee the obligations under the Senior Credit Facilities. Interest is payable semi-annually. At the option of the Issuers, the Senior Notes are redeemable in whole or in part, at any time prior to December 15, 2020, at a price equal to 100% of the aggregate principal amount of the Senior Notes plus accrued and unpaid interest, if any, to, but excluding, the redemption date plus a “make-whole” premium. The Issuers may also redeem the Senior Notes, in whole or in part, at any time on or after December 15, 2020, at the redemption prices specified in the Indenture, plus accrued and unpaid interest, if any, to but excluding the redemption date. Loans Repricing and Redemption On June 28, 2018, the Company entered into Amendment No. 3 (Amendment) to the December 7, 2016 Credit Agreement, which (i) extended the revolving credit maturity from December 7, 2021 to December 7, 2022 and reduced the interest rate on the revolving credit by 0.5% from 2.25% over LIBOR to 1.75% over LIBOR; (ii) extended the maturity date of the Term A Loans from December 7, 2021 to December 7, 2022 and reduced the interest rate by 0.5% from 2.25% over LIBOR to 1.75% over LIBOR, and (iii) reduced the interest rate on the Term B Loans by 0.5% from 3.0% over LIBOR to 2.5% over LIBOR. These transactions resulted in a write-off of unamortized discount and issuance costs of $3 million. In July 2018, the Company redeemed $476 million of its $510 million 10.50% Senior Notes due 2024. As part of the redemption, the Company paid a premium of $95 million and wrote off the associated unamortized discount and issuance costs of $13 million. Interest Interest paid on our short-term and long-term debt amounted to $69 million, $100 million, $129 million for the years ended December 31, 2019, 2018 and 2017, respectively. Interest expense and interest income were as follows: Year Ended December 31, (in millions) 2019 2018 2017 Interest expense $ 78 $ 112 $ 137 Interest income (1) 6 7 3 ____________ (1) Included in Other (income) expenses, net on the Consolidated Statements of Income (Loss). |
Financial Instruments
Financial Instruments | 12 Months Ended |
Dec. 31, 2019 | |
Derivative Instruments and Hedging Activities Disclosure [Abstract] | |
Financial Instruments | Financial Instruments We are exposed to market risk from changes in foreign currency exchange rates and interest rates, which could affect operating results, financial position and cash flows. We manage our exposure to these market risks through our regular operating and financing activities and, when appropriate, through the use of derivative financial instruments. These derivative financial instruments are utilized to hedge economic exposures, as well as to reduce earnings and cash flow volatility resulting from shifts in market rates. We enter into limited types of derivative contracts to manage foreign currency exposures that we hedge. Our primary foreign currency market exposures include the Philippine Peso, Indian Rupee and Mexican Peso. The fair market values of all our derivative contracts change with fluctuations in interest rates or currency exchange rates and are designed so that any changes in their values are offset by changes in the values of the underlying exposures. Derivative financial instruments are held solely as risk management tools and not for trading or speculative purposes. The related cash flow impacts of all our derivative activities are reflected as cash flows from operating activities. We do not believe there is significant risk of loss in the event of non-performance by the counterparty associated with our derivative instruments because these transactions are executed with a major financial institution. Further, our policy is to deal only with counterparties having a minimum investment grade or better credit rating. Credit risk is managed through the continuous monitoring of exposures to such counterparties. Summary of Foreign Exchange Hedging Positions At December 31, 2019 and 2018, we had outstanding forward exchange with gross notional values of $207 million and $167 million, respectively. At December 31, 2019, approximately 76% of these contracts mature within three months, 9% in three to six months, 12% in six to twelve months and 3% in greater than 12 months. The following is a summary of the primary hedging positions and corresponding fair values: December 31, 2019 December 31, 2018 (in millions) Gross Fair Value Asset (Liability) (1) Gross Fair Value Asset (Liability) (1) Currencies Hedged (Buy/Sell) Philippine Peso/U.S. Dollar $ 57 $ 1 $ 53 $ — Indian Rupee/U.S. Dollar 85 1 69 2 Mexican Peso/U.S. Dollar — — 8 — All Other 65 — 37 — Total Foreign Exchange Hedging $ 207 $ 2 $ 167 $ 2 ____________ (1) Represents the net receivable (payable) amount included in the Consolidated Balance Sheet. |
Fair Value of Financial Assets
Fair Value of Financial Assets and Liabilities | 12 Months Ended |
Dec. 31, 2019 | |
Fair Value Disclosures [Abstract] | |
Fair Value of Financial Assets and Liabilities | Fair Value of Financial Assets and Liabilities Fair value represents the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. U.S. GAAP established a hierarchy framework to classify the fair value based on the observability of significant inputs to the measurement. The levels of the fair value hierarchy are as follows: Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities. Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly. Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities. Summary of Financial Assets and Liabilities Accounted for at Fair Value on a Recurring Basis The following table represents assets and liabilities measured at fair value on a recurring basis. The basis for the measurement at fair value in all cases was Level 2. (in millions) December 31, 2019 December 31, 2018 Assets: Foreign exchange contract - forward $ 2 $ 3 Total Assets $ 2 $ 3 Liabilities: Foreign exchange contracts - forwards $ — $ 1 Total Liabilities $ — $ 1 Summary of Other Financial Assets and Liabilities The estimated fair values of our other financial assets and liabilities were as follows: December 31, 2019 December 31, 2018 (in millions) Carrying Fair Carrying Fair Assets: Assets held for sale $ — $ — $ 15 $ 15 Liabilities: Long-term debt $ 1,464 $ 1,449 $ 1,512 $ 1,463 Liabilities held for sale $ — $ — $ 40 $ 40 Contingent consideration payable $ 4 $ 4 $ — $ — The fair value amounts for Cash and cash equivalents, Restricted cash, Accounts receivable, net and Short-term debt approximate carrying amounts due to the short-term maturities of these instruments. The fair value of the contingent consideration payable related to the HSP acquisition was measured using a Monte Carlo simulation model and calibrated to management’s financial projections of the acquired business. The value of the contingent consideration payable is then estimated to be the arithmetic average of all simulation paths, discounted to the valuation date (Level 3). The changes in the fair value are recorded in Other income (expense), net on the Consolidated Statements of Income (Loss). Refer to Note 5 – Business Acquisition for additional information. The fair value of the Assets held for sale and the Liabilities held for sale were measured based on the sale’s price less estimated transactions costs (Level 3). Refer to Note 4 – Divestiture for additional information. The fair value of Long-term debt was estimated based on the current rates offered to the Company for debt of similar maturities (Level 2). |
Employee Benefit Plans
Employee Benefit Plans | 12 Months Ended |
Dec. 31, 2019 | |
Defined Benefit Plan [Abstract] | |
Employee Benefit Plans | Employee Benefit Plans Defined Benefit Plans In 2018, all the U.S. and the majority of the international plan assets and obligations were sold as part of the divestiture of the U.S. human resource consulting and actuarial business and the human resource consulting and outsourcing business located in Canada and the U.K. The Company's remaining benefit obligations and plan assets at December 31, 2019 were $14 million and $2 million, respectively. The Company's remaining benefit obligations and plan assets at December 31, 2018 were $12 million and $3 million, respectively. Defined Contribution Plans We have post-retirement savings and investment plans in several countries, including the U.S., U.K. and Canada. In many instances, employees from those defined benefit pension plans that have been amended to freeze future service accruals were transitioned to an enhanced defined contribution plan. In these plans employees are allowed to contribute a portion of their salaries and bonuses to the plans, and we match a portion of the employee contributions. However, beginning in 2019, the Company suspended its match to the 401(k) plan for all U.S. salaried employees. The Company recorded charges related to its defined contribution plans of $9 million in 2019, $28 million in 2018 and $35 million in 2017. As a result of suspending 401(k) match for U.S. employees in 2019, there was a $12 million reduction in expense for the year ended December 31, 2019. |
Income Taxes
Income Taxes | 12 Months Ended |
Dec. 31, 2019 | |
Income Tax Disclosure [Abstract] | |
Income Taxes | 15 - Income Taxes Income (loss) before income taxes (pre-tax income (loss)) was as follows: Year Ended December 31, (in millions) 2019 2018 2017 Domestic loss $ (2,177) $ (411) $ (91) Foreign income 71 16 75 Loss Before Income Taxes $ (2,106) $ (395) $ (16) Provision (benefit) for income taxes were as follows: Year Ended December 31, (in millions) 2019 2018 2017 Federal Income Taxes Current $ (3) $ 35 $ 4 Deferred (170) (62) (233) Foreign Income Taxes Current 47 41 25 Deferred (8) (6) (3) State Income Taxes Current 5 20 8 Deferred (43) (7) 6 Total Provision (Benefit) $ (172) $ 21 $ (193) A reconciliation of the U.S. federal statutory income tax rate to the consolidated effective income tax rate was as follows: Year Ended December 31, 2019 2018 2017 U.S. federal statutory income tax rate 21.0 % 21.0 % 35.0 % Nondeductible expenses (1) (0.2) % (3.7) % (104.0) % Effect of tax law changes — % 0.5 % 1,282.4 % Change in valuation allowance for deferred tax assets (1.2) % (1.7) % (39.5) % State taxes, net of federal benefit 1.8 % (2.3) % 1.2 % Tax-exempt income, credits and incentives 0.3 % 2.2 % 38.9 % Foreign rate differential adjusted for U.S. taxation of foreign profits (2) (0.2) % 1.9 % 47.7 % Divestitures (3) 0.2 % (20.3) % (51.9) % Goodwill impairment (4) (14.1) % — % — % Unrecognized tax benefits and other 0.6 % (2.9) % (3.5) % Effective Income Tax Rate 8.2 % (5.3) % 1,206.3 % ____________ (1) In 2017, nondeductible expenses primarily related to officers life insurance. (2) The “U.S. taxation of foreign profits” represents the U.S. tax, net of foreign tax credits, associated with actual and deemed repatriations of earnings from our non-U.S. subsidiaries. (3) 2018 and 2017 divestitures include nondeductible goodwill allocated to divested businesses. (4) Goodwill impairment represents adjustments for impairment of non-deductible component of goodwill. On a consolidated basis, we paid a total of $46 million, $108 million and $29 million in income taxes to federal, foreign and state jurisdictions during the three years ended December 31, 2019, 2018 and 2017, respectively. Total income tax expense (benefit) was allocated as follows: Year Ended December 31, (in millions) 2019 2018 2017 Income tax expense (benefit) $ (172) $ 21 $ (193) Discontinued operations — — 3 Total Income Tax Expense (Benefit) $ (172) $ 21 $ (190) Unrecognized Tax Benefits and Audit Resolutions We recognize tax liabilities when, despite our belief that our tax return positions are supportable, we believe that certain positions may not be fully sustained upon review by tax authorities. Each period we assess uncertain tax positions for recognition, measurement and effective settlement. Benefits from uncertain tax positions are measured at the largest amount of benefit that is greater than 50 percent likely of being realized upon settlement. Where we have determined that our tax return filing position does not satisfy the more-likely-than-not recognition threshold, we have recorded no tax benefits. We are also subject to ongoing tax examinations in numerous jurisdictions due to the extensive geographical scope of our operations. Our ongoing assessments of the more-likely-than-not outcomes of the examinations and related tax positions require judgment and can increase or decrease our effective tax rate, as well as impact our operating results. The specific timing of when the resolution of each tax position will be reached is uncertain. As of December 31, 2019, the Company had $24 million of total unrecognized tax benefits, of which $23 million, if recognized, would impact the Company's effective tax rate. Due to expected settlements, the Company estimates that $14 million of the total unrecognized tax benefits will reverse within the next twelve months. A reconciliation of the beginning and ending amount of unrecognized tax benefits was as follows: (in millions) 2019 2018 2017 Balance at January 1 $ 20 $ 15 $ 14 Additions related to current year 1 3 — Additions related to prior years positions 7 5 — Reductions related to prior years positions (3) — — Settlements with taxing authorities (1) (1) (1) — Currency — (2) 1 Balance at December 31 $ 24 $ 20 $ 15 _______________ (1) 2019 and 2018 settlement resulted in $1 million and $1 million cash paid, respectively. We maintain offsetting benefits from other jurisdictions of $16 million, $15 million and $16 million, at December 31, 2019, 2018 and 2017, respectively. We recognized interest and penalties accrued on unrecognized tax benefits within income tax expense. We had $14 million, $10 million and $6 million accrued for the payment of interest and penalties associated with unrecognized tax benefits at December 31, 2019, 2018 and 2017, respectively. In the U.S., we are no longer subject to U.S. federal income tax examinations for years before 2015. With respect to our major foreign jurisdictions, the years generally remain open back to 2006. Deferred Income Taxes The Company is indefinitely reinvested in the undistributed earnings of its foreign subsidiaries with respect to the U.S. These foreign subsidiaries have aggregate cumulative undistributed earnings of $222 million as of December 31, 2019. For years after 2017, the Tax Reform does allow for certain earnings to be repatriated free from U.S. Federal taxes. However, the repatriation of earnings could give rise to additional tax liabilities. We have also not provided for deferred taxes on outside basis differences in our investments in our foreign subsidiaries that are unrelated to unremitted earnings. A determination of the unrecognized deferred taxes related to these other components of our outside basis differences is not practicable. We have provided for deferred taxes with respect to certain unremitted earnings of foreign subsidiaries that are not indefinitely reinvested between foreign subsidiaries outside of the U.S. The tax effects of temporary differences that give rise to significant portions of the deferred taxes were as follows: December 31, (in millions) 2019 2018 Deferred Tax Assets Net operating losses and capital loss carryforward $ 122 $ 46 Operating reserves, accruals and deferrals 33 68 Deferred compensation 11 16 Settlement reserves 44 67 Operating lease liabilities 78 — Other 21 13 Subtotal 309 210 Valuation allowance (72) (44) Total $ 237 $ 166 Deferred Tax Liabilities Unearned income $ 53 $ 86 Intangibles and goodwill 143 341 Depreciation 47 30 Operating lease right-of-use assets 65 — Other 23 24 Total $ 331 $ 481 Total Deferred Taxes, Net $ (94) $ (315) The deferred tax assets for the respective periods were assessed for recoverability and, where applicable, a valuation allowance was recorded to reduce the total deferred tax asset to an amount that will, more-likely-than-not, be realized in the future. The net change in the total valuation allowance for the years ended December 31, 2019 and 2018 was an increase of $28 million and an increase of $9 million, respectively. The valuation allowance relates primarily to certain net operating loss carryforwards, tax credit carryforwards and deductible temporary differences for which we have concluded it is more-likely-than-not that these items will not be realized in the ordinary course of operations. Although realization is not assured, we have concluded that it is more-likely-than-not that the deferred tax assets, for which a valuation allowance was determined to be unnecessary, will be realized in the ordinary course of operations based on the available positive and negative evidence, including scheduling of deferred tax liabilities and projected income from operating activities. The amount of the net deferred tax assets considered realizable, however, could be reduced in the near term if actual future income or income tax rates are lower than estimated, or if there are differences in the timing or amount of future reversals of existing taxable or deductible temporary differences. |
Commitment and Contingencies
Commitment and Contingencies | 12 Months Ended |
Dec. 31, 2019 | |
Commitments and Contingencies Disclosure [Abstract] | |
Contingencies and Litigation | Contingencies and Litigation As more fully discussed below, the Company is involved in a variety of claims, lawsuits, investigations and proceedings concerning a variety of matters, including: governmental entity contracting, servicing and procurement law; intellectual property law; employment law; commercial and contracts law; the Employee Retirement Income Security Act (ERISA); and other laws and regulations. The Company determines whether an estimated loss from a contingency should be accrued by assessing whether a loss is deemed probable and can be reasonably estimated. The Company assesses its potential liability by analyzing its litigation and regulatory matters using available information. The Company develops its view on estimated losses in consultation with outside counsel handling its defense in these matters, which involves an analysis of potential results, assuming a combination of litigation and settlement strategies. Should developments in any of these matters cause a change in the Company's determination as to an unfavorable outcome and result in the need to recognize a material accrual, or should any of these matters result in a final adverse judgment or be settled for significant amounts in excess of any accrual for such matter or matters, this could have a material adverse effect on the Company's results of operations, cash flows and financial position in the period or periods in which such change in determination, judgment or settlement occurs. The Company believes it has recorded adequate provisions for any such matters as of December 31, 2019. Litigation is inherently unpredictable, and it is not possible to predict the ultimate outcome of these matters and such outcome in any such matters could be in excess of any amounts accrued and could be material to the Company's results of operations, cash flows or financial position in any reporting period. Additionally, guarantees, indemnifications and claims arise during the ordinary course of business from relationships with suppliers, customers and non-consolidated affiliates when the Company undertakes an obligation to guarantee the performance of others if specified triggering events occur. Nonperformance under a contract could trigger an obligation of the Company. These potential claims include actions based upon alleged exposures to products, real estate, intellectual property such as patents, environmental matters and other indemnifications. The ultimate effect on future financial results is not subject to reasonable estimation because considerable uncertainty exists as to the outcome of these claims. However, while the ultimate liabilities resulting from such claims may be significant to results of operations in the period recognized, management does not anticipate they will have a material adverse effect on the consolidated financial position or liquidity. As of December 31, 2019, the Company had accrued its estimate of liability incurred under its indemnification arrangements and guarantees. Litigation Against the Company State of Texas v. Xerox Corporation, Conduent Business Services, LLC (f/k/a Xerox Business Services, LLC), Conduent State Healthcare, LLC (f/k/a Xerox State Healthcare, LLC, f/k/a ACS State Healthcare, LLC) and Conduent Incorporated: On May 9, 2014, the State of Texas, via the Texas Office of Attorney General (the “State”), filed a lawsuit in the 53rd Judicial District Court of Travis County, Texas. The lawsuit alleged that Conduent State Healthcare LLC (f/k/a Xerox State Healthcare, LLC and ACS State Healthcare) (“CSH”), Conduent Business Services LLC (“CBS”) and Conduent Incorporated (“CI”) (collectively, CSH, CBS and CI are referred to herein as the "Conduent Defendants") and Xerox Corporation (together with the Conduent Defendants, the “Defendants”) violated the Texas Medicaid Fraud Prevention Act in the administration of its contract with the Texas Department of Health and Human Services (“HHSC”). In February 2019 a settlement agreement and release was reached among the Defendants, the State and HHSC which was amended in May 2019 ("Texas Agreement"). Pursuant to the terms of the Texas Agreement, the Conduent Defendants were required to pay the State of Texas $236 million, of which $118 million was paid in 2019 and $118 million paid in January 2020. The case has been dismissed with prejudice with a full release and discharge of the Defendants. Skyview Capital LLC and Continuum Global Solutions, LLC v. Conduent Business Services, LLC: On February 3, 2020, plaintiffs filed a lawsuit in the Superior Court of New York County, New York. The lawsuit relates to the sale of a portion of Conduent Business Service, LLC’s (“CBS”) select standalone customer care call center business (the “Business”) to plaintiffs, which sale closed in February 2019. Under the terms of the sale agreement, CBS received approximately $23 million of notes from plaintiffs (the “Notes”). The lawsuit alleges various causes of action in connection with the acquisition, including: indemnification for breach of representation and warranty, indemnification for breach of contract and fraud. Plaintiffs allege that their obligation to mitigate damages and their contractual right of set-off permits them to withhold and deduct from any amounts that are owed to CBS under the Notes, and plaintiffs seek a judgement that they have no obligation to pay the Notes. Conduent denies all of these allegations, believes that it has strong defenses to all of plaintiffs’ claims and will vigorously defend itself against these claims. The Company is not able to determine or predict the ultimate outcome of this proceeding or reasonably provide an estimate or range of estimate of the possible outcome or loss, if any. Dennis Nasrawi v. Buck Consultants et al.: On October 8, 2009, plaintiffs filed a lawsuit in the Superior Court of California, Stanislaus County, and on November 24, 2009, the case was removed to the U.S. Court for the Eastern District of California, Fresno Division. Plaintiffs allege actuarial negligence against Buck Consultants, LLC (“Buck”), which was a wholly-owned subsidiary of Conduent, for the use of faulty actuarial assumptions in connection with the 2007 actuarial valuation for the Stanislaus County Employees Retirement Association (“StanCERA”). Plaintiffs allege that the employer contribution rate adopted by StanCERA based on Buck’s valuation was insufficient to fund the benefits promised by the County. On July 13, 2012, the Court entered its ruling that the plaintiffs lacked standing to sue in a representative capacity on behalf of all plan participants. The Court also ruled that plaintiffs had adequately pleaded their claim that Buck allegedly aided and abetted StanCERA in breaching its fiduciary duty. Plaintiffs then filed their Fifth Amended Complaint and added StanCERA to the litigation. Buck and StanCERA filed demurrers to the amended complaint. On September 13, 2012, the Court sustained both demurrers with prejudice, completely dismissing the matter and barring plaintiffs from refiling their claims. Plaintiffs appealed, and ultimately the California Court of Appeals (Sixth District) reversed the trial court’s ruling and remanded the case back to the trial court as to Buck only, and only with respect to Plaintiff’s claim of aiding and abetting StanCERA in breaching its fiduciary duty. This case has been stayed pending the outcome of parallel litigation the plaintiffs are pursuing against StanCERA. The parallel litigation was tried before the bench in June 2018, and on January 24, 2019, the court found in favor of StanCERA, holding that it had not breached its fiduciary duty to plaintiffs. On April 26, 2019, Plaintiffs in the parallel litigation filed an appeal. Nasrawi remains stayed until the parallel litigation is finally concluded. Absent the court finding that StanCERA breached its fiduciary duty, plaintiffs’ claim against Buck for aiding and abetting said breach would not appear viable. Buck will continue to aggressively defend these lawsuits. In August 2018, Conduent sold Buck Consultants, LLC; however, the Company retained this liability after the sale. The Company is not able to determine or predict the ultimate outcome of this proceeding or reasonably provide an estimate or range of estimate of the possible outcome or loss, if any, in excess of currently recorded reserves. Conduent Business Services, LLC v. Cognizant Business Services, LLC: On April 12, 2017, Conduent Business Services LLC (“Conduent”) filed a lawsuit against Cognizant Business Services Corporation (“Cognizant”) in the Supreme Court of New York County, New York. The lawsuit relates to the Amended and Restated Master Outsourcing Services Agreement effective as of October 24, 2012, and the service delivery contracts and work orders thereunder, between Conduent and Cognizant, as amended and supplemented (the “Contract”). The Contract contains certain minimum purchase obligations by Conduent through the date of expiration. The lawsuit alleges that Cognizant committed multiple breaches of the Contract, including Cognizant’s failure to properly perform its obligations as subcontractor to Conduent under Conduent’s contract with the New York Department of Health to provide Medicaid Management Information Systems. In the lawsuit, Conduent seeks damages in excess of $150 million. During the first quarter of 2018, Conduent provided notice to Cognizant that it was terminating the Contract for cause and recorded in the same period certain charges associated with the termination. Conduent also alleges that it terminated the Contract for cause, because, among other things, Cognizant violated the Foreign Corrupt Practices Act. Cognizant asserted two counterclaims for breach of contract seeking recovery of damages in excess of $47 million, which includes amounts alleged not paid to Cognizant under the contract and an alleged $25 million termination fee. Conduent has responded to Cognizant’s counterclaims by denying the allegations. Cognizant filed a second amended counterclaim seeking an additional $43 million to satisfy the minimum revenue commitment attributable to the years 2017-2020, which increased Cognizant's damages claim to $90 million. Conduent will continue to vigorously defend itself against the counterclaims but the Company is not able to determine or predict the ultimate outcome of this proceeding or reasonably provide an estimate or range of estimate of the possible outcome. Other Matters: Since 2014, Xerox Education Services, Inc. ("XES") has cooperated with several federal and state agencies regarding a variety of matters, including XES' self-disclosure to the U.S. Department of Education (the "Department") and the Consumer Financial Protection Bureau ("CFPB") that some third-party student loans under outsourcing arrangements for various financial institutions required adjustments. With the exception of an inquiry the Illinois Attorney General's Office recently commenced, the Company has resolved the investigations the CFPB and several state agencies commenced and continues to work with the Department and the U.S. Department of Justice to resolve all outstanding issues, including a number of operational projects that XES discovered and disclosed since 2014. The Company cannot provide assurance that the CFPB, another regulator, a financial institution on behalf of which the Company serviced third-party student loans, or another party will not ultimately commence a legal action against XES in which fines, penalties or other liabilities are sought from XES. Nor is the Company able to predict the likely outcome of these matters, should any such matter be commenced, or reasonably provide an estimate or range of estimates of any loss in excess of current reserves. The Company could, in future periods, incur judgments or enter into settlements to resolve these potential matters for amounts in excess of current reserves and there could be a material adverse effect on the Company's results of operations, cash flows and financial position in the period in which such change in judgment or settlement occurs. Guarantees and Indemnifications Indemnifications Provided as Part of Contracts and Agreements Acquisitions/Divestitures: We have indemnified, subject to certain deductibles and limits, the purchasers of businesses or divested assets for the occurrence of specified events under certain of our divestiture agreements. In addition, we customarily agree to hold the other party harmless against losses arising from a breach of representations and covenants, including such matters as adequate title to assets sold, intellectual property rights and certain income taxes arising prior to the date of acquisition. Where appropriate, an obligation for such indemnifications is recorded as a liability at the time of the acquisition or divestiture. Since the obligated amounts of these types of indemnifications are often not explicitly stated or are contingent on the occurrence of future events, the overall maximum amount, or range of amount of the obligation under such indemnifications cannot be reasonably estimated. Other than obligations recorded as liabilities at the time of divestiture, we have not historically made significant payments for these indemnifications. Additionally, under certain of our acquisition agreements, we have provided for additional consideration to be paid to the sellers if established financial targets are achieved within specific timeframes post-closing. We have recognized liabilities for these contingent obligations based on an estimate of the fair value of these contingencies at the time of acquisition. Contingent obligations related to indemnifications arising from our divestitures and contingent consideration provided for by our acquisitions are not expected to be material to our financial position, results of operations or cash flows. Other Agreements: We are also party to the following types of agreements pursuant to which we may be obligated to indemnify the other party with respect to certain matters: • Guarantees on behalf of our subsidiaries with respect to real estate leases. These lease guarantees may remain in effect subsequent to the sale of the subsidiary. • Agreements to indemnify various service providers, trustees and bank agents from any third-party claims related to their performance on our behalf, with the exception of claims that result from the third-party's own willful misconduct or gross negligence. • Guarantees of our performance in certain services contracts to our customers and indirectly the performance of third parties with whom we have subcontracted for their services. This includes indemnifications to customers for losses that may be sustained as a result of our performance of services at a customer's location. In each of these circumstances, our payment is conditioned on the other party making a claim pursuant to the procedures specified in the particular contract and such procedures also typically allow us to challenge the other party's claims. In the case of lease guarantees, we may contest the liabilities asserted under the lease. Further, our obligations under these agreements and guarantees may be limited in terms of time and/or amount, and in some instances, we may have recourse against third parties for certain payments we made. Intellectual Property Indemnifications We do not own most of the software that we use to run our business. Instead, we license this software from a small number of primary vendors. We indemnify certain software providers against claims that may arise as a result of our use or our subsidiaries', customers' or resellers' use of their software in our services and solutions. These indemnities usually do not include limits on the claims, provided the claim is made pursuant to the procedures required in the services contract. Indemnification of Officers and Directors Our corporate by-laws require that, except to the extent expressly prohibited by law, we must indemnify our officers and directors against judgments, fines, penalties and amounts paid in settlement and reasonable expenses, including attorneys' fees, incurred in connection with civil or criminal action or proceedings or any appeal, as it relates to their services to our Company and our subsidiaries. Although the by-laws provide no limit on the amount of indemnification, we may have recourse against our insurance carriers for certain payments made by us. However, certain indemnification payments may not be covered under our directors' and officers' insurance coverage. We also indemnify certain fiduciaries of our employee benefit plans for liabilities incurred in their service as fiduciary whether or not they are officers of the Company. Finally, in connection with our acquisition of businesses, we may become contractually obligated to indemnify certain former and current directors, officers and employees of those businesses in accordance with pre-acquisition by-laws or indemnification agreements or applicable state law. Other Contingencies Certain contracts, primarily in the Company's Government Services and Transportation segments, require the Company to provide a surety bond or a letter of credit as a guarantee of performance. As of December 31, 2019, the Company had $568 million of outstanding surety bonds used to secure its performance of contractual obligations with its clients and $227 million of outstanding letters of credit issued to secure the Company's performance of contractual obligations to its clients as well as other corporate obligations. In general, the Company would only be liable for the amount of these guarantees in the event of default in the Company's performance of its obligations under each contract. The Company believes it has sufficient capacity in the surety markets and liquidity from its cash flow and its various credit arrangements (including its Credit Facility) to allow it to respond to future requests for proposals that require such credit support. |
Preferred Stock
Preferred Stock | 12 Months Ended |
Dec. 31, 2019 | |
Equity [Abstract] | |
Preferred Stock | Preferred Stock Series A Preferred Stock In connection with the December 31, 2016 separation from our former parent company (Separation), we issued 120,000 shares of Series A convertible perpetual preferred stock with an aggregate liquidation preference of $120 million and an initial fair value of $142 million. The Series A convertible preferred stock pays quarterly cash dividends at a rate of 8% per year ($9.6 million per year). Each share of the Series A convertible preferred stock is convertible at any time, at the option of the holder, into 44.9438 shares of common stock for a total of 5,393,000 shares (reflecting an initial conversion price of approximately $22.25 per share of common stock), subject to customary anti-dilution adjustments. If the closing price of our common stock exceeds 137% of the initial conversion price for 20 out of 30 trading days, we have the right to cause any or all of the Series A convertible preferred stock to be converted into shares of common stock at the then applicable conversion rate. The Series A convertible preferred stock is also convertible, at the option of the holder, upon a change in control, at the applicable conversion rate plus an additional number of shares determined by reference to the price paid for our common stock upon such change in control. In addition, upon the occurrence of certain fundamental change events, including a change in control or the delisting of Conduent's common stock, the holder of Series A convertible preferred stock has the right to require us to redeem any or all of the Series A convertible preferred stock in cash at a redemption price per share equal to the liquidation preference and any accrued and unpaid dividends to, but not including, the redemption date. As a result of the contingent redemption feature, the Series A convertible preferred stock is classified as temporary equity and reflected separately from permanent equity in the Consolidated Balance Sheets. |
Shareholders' Equity
Shareholders' Equity | 12 Months Ended |
Dec. 31, 2019 | |
Stockholders' Equity Note [Abstract] | |
Shareholders' Equity | Shareholders’ Equity Preferred Stock As of December 31, 2019, we had one class of preferred stock outstanding. Refer to Note 17 – Preferred Stock for further information. We are authorized to issue approximately 100 million shares of convertible preferred stock at $0.01 par value per share. Common Stock We have 1 billion authorized shares of common stock at $0.01 par value per share. At December 31, 2019, 17 million shares were reserved for issuance under our incentive compensation plans and 5.4 million shares were reserved for conversion of the Series A convertible preferred stock. Stock Compensation Plans Certain of our employees participate in a long-term incentive plan. Our long-term incentive plan authorizes the issuance of restricted stock units / shares (RSU), performance stock units / share (PSU) and non-qualified stock options to employees. All awards for these plans prior to 2017 were made in Xerox stock and therefore converted into Conduent stock effective upon the Separation. Using a formula designed to preserve the value of the award immediately prior to the Separation, all of these awards will be settled in Conduent's common stock and are reflected in the Company's Consolidated Statements of Shareholders' Equity. Stock-based compensation expense includes expense based on the awards and terms previously granted to the employees. Stock-based compensation expense was as follows: Year Ended December 31, (in millions) 2019 2018 2017 Stock-based compensation expense, pre-tax $ 24 $ 38 $ 42 Income tax benefit recognized in earnings — 7 17 Restricted Stock Units / Shares Compensation expense is based upon the grant date market price. The compensation expense is recorded over the vesting period, which is normally three Performance Stock Units / Shares: The Company granted PSUs that vest contingent upon its achievement of certain specified financial performance criteria over a three three The fair value of PSUs is based upon the market price of Conduent's common stock on the date of the grant. Compensation expense is recognized over the vesting period, which is normally three Employee Stock Options: Stock options were issued by a former parent company and were converted to Conduent's common stock upon the Separation. As of December 31, 2019, these options have expired. Conduent has not issued any new stock options. Summary of Stock-based Compensation Activity 2019 2018 2017 (shares in thousands) Shares Weighted Shares Weighted Shares Weighted Restricted Stock Units / Shares Outstanding at January 1 2,399 $ 16.90 3,125 $ 16.29 1,961 $ 13.99 Granted 2,503 12.57 1,246 18.82 1,988 16.75 Vested (2,135) 15.54 (1,501) 17.30 (215) 19.98 Canceled (1,026) 15.68 (471) 16.62 (609) 15.88 Outstanding at December 31 1,741 13.07 2,399 16.90 3,125 16.29 Performance Stock Units / Shares Outstanding at January 1 4,557 $ 16.76 5,429 $ 16.55 4,926 $ 13.99 Granted 1,229 13.35 730 18.64 3,933 16.76 Vested (1,069) 15.64 (980) 17.12 (1,696) 19.67 Canceled (1,120) 16.00 (622) 16.59 (1,734) 17.46 Outstanding at December 31 3,597 16.17 4,557 16.76 5,429 16.55 The Company issued 182 thousand Deferred Stock Units (DSU) to non-employee members of the Board of Directors. These DSUs are fully vested and will be issued when the directors leave the Board. The total unrecognized compensation cost related to non-vested stock-based awards at December 31, 2019 was as follows (in millions): Awards Unrecognized Compensation Remaining Weighted-Average Vesting Period (Years) Restricted Stock Units / Shares $ 15 1.9 Performance Stock Units / Shares 1 1.0 Total $ 16 The aggregate intrinsic value of outstanding RSUs and PSUs awards were as follows (in millions): Awards December 31, 2019 Restricted Stock Units / Shares $ 11 Performance Stock Units / Shares 22 The total intrinsic value and actual tax benefit realized for vested and exercised stock-based awards were as follows: (in millions) December 31, 2019 December 31, 2018 December 31, 2017 Awards Total Intrinsic Value Cash Received Tax Benefit Total Intrinsic Value Cash Received Tax Benefit Total Intrinsic Value Cash Received Tax Benefit Restricted Stock Units / Shares $ 17 $ — $ 4 $ 20 $ — $ 4 $ 3 $ — $ 1 Performance Stock Units / Shares 11 — 2 18 — 4 25 — 10 Stock Options — — — 2 2 — 3 6 1 |
Other Comprehensive Income (Los
Other Comprehensive Income (Loss) | 12 Months Ended |
Dec. 31, 2019 | |
Equity [Abstract] | |
Comprehensive Income (Loss) Note | Other Comprehensive Income (Loss) Other Comprehensive Loss is comprised of the following: Year Ended December 31, 2019 2018 2017 (in millions) Pre-tax Net of Tax Pre-tax Net of Tax Pre-tax Net of Tax Currency Translation Currency translation adjustments, net $ 3 $ 3 $ (31) $ (31) $ 35 $ 35 Reclassification of currency translation adjustments on divestitures 15 15 42 42 — — Translation adjustments gains(losses) $ 18 $ 18 $ 11 $ 11 $ 35 $ 35 Unrealized Gains (Losses) Changes in fair value of cash flow hedges gains (losses) $ 1 $ 1 $ 2 $ 1 $ 1 $ 1 Changes in cash flow hedges reclassed to earnings (1) (1) — (1) — 2 1 Net Unrealized Gains (Losses) $ — $ 1 $ 1 $ 1 $ 3 $ 2 Defined Benefit Plans Gains (Losses) Reclassification of divested benefit plans and other $ 1 $ (1) $ 65 $ 62 $ — $ — Net actuarial/prior service gains (losses) — — — — (5) (4) Actuarial loss amortization/settlement (2) — — — — 2 2 Other gains (losses) (3) — — — — (4) (3) Changes in Defined Benefit Plans Gains (Losses) $ 1 $ (1) $ 65 $ 62 $ (7) $ (5) Other Comprehensive Income (Loss) $ 19 $ 18 $ 77 $ 74 $ 31 $ 32 _____________________________ (1) Reclassified to Cost of sales - refer to Note 12 – Financial Instruments for additional information regarding our cash flow hedges. (2) Reclassified to total net periodic benefit cost. (3) Primarily represents currency impact on cumulative amount of benefit plan net actuarial losses and prior service credits in AOCL. Accumulated Other Comprehensive Loss (AOCL) Below are the balances and changes in AOCL (1) : (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2018 $ (426) $ 2 $ (1) $ (425) Other comprehensive income (loss) before reclassifications 3 1 — 4 Amounts reclassified from accumulated other comprehensive loss 15 — (1) 14 Net current period other comprehensive income (loss) 18 1 (1) 18 Balance at December 31, 2019 $ (408) $ 3 $ (2) $ (407) (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2017 $ (437) $ 1 $ (58) $ (494) Reclassification of amounts impacted by Tax Reform — — (5) (5) Other comprehensive income (loss) before reclassifications (31) 1 — (30) Amounts reclassified from accumulated other comprehensive loss 42 — 62 104 Net current period other comprehensive income (loss) 11 1 62 74 Balance at December 31, 2018 $ (426) $ 2 $ (1) $ (425) (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2016 $ (472) $ (1) $ (53) $ (526) Other comprehensive income (loss) before reclassifications 35 2 (5) 32 Amounts reclassified from accumulated other comprehensive loss — — — — Net current period other comprehensive income (loss) 35 2 (5) 32 Balance at December 31, 2017 $ (437) $ 1 $ (58) $ (494) __________ (1) All amounts are net of tax. Tax effects were immaterial. |
Earnings per Share
Earnings per Share | 12 Months Ended |
Dec. 31, 2019 | |
Earnings Per Share [Abstract] | |
Earnings per Share | Earnings per Share We did not declare any common stock dividends in the periods presented. The following table sets forth the computation of basic and diluted earnings per share of common stock: Year Ended December 31, (in millions, except per share data. Shares in thousands) 2019 2018 2017 Net Income (Loss) per Share: Net income (loss) $ (1,934) $ (416) $ 177 Cash dividend paid - preferred stock (10) (10) (10) Adjusted Net Income (Loss) From Continuing Operations Available to Common Shareholders (1,944) (426) 167 Net income (loss) from discontinued operations — — 4 Adjusted Net Income (Loss) Available to Common Shareholders $ (1,944) $ (426) $ 171 Weighted average common shares outstanding 209,318 206,056 204,007 Basic Earnings (Loss) per Share: Continuing operations $ (9.29) $ (2.06) $ 0.82 Discontinued operations — — 0.02 Basic Earnings (Loss) per Share $ (9.29) $ (2.06) $ 0.84 Diluted Earnings (Loss) per Share: Net income (loss) from continuing operations $ (1,934) $ (416) $ 177 Accrued dividends on preferred stock (10) (10) (10) Adjusted Net Income (Loss) From Continuing Operations Available to Common Shareholders (1,944) (426) 167 Net income (loss) from discontinued operations — — 4 Adjusted Net Income (Loss) Available to Common Shareholders $ (1,944) $ (426) $ 171 Weighted average common shares outstanding 209,318 206,056 204,007 Common shares issuable with respect to: Stock options — — 195 Restricted stock and performance units / shares — — 2,591 8% Convertible preferred stock — — — Adjusted Weighted Average Common Shares Outstanding 209,318 206,056 206,793 Diluted Earnings (Loss) per Share: Continuing operations $ (9.29) $ (2.06) $ 0.81 Discontinued operations — — 0.02 Diluted Earnings (Loss) per Share $ (9.29) $ (2.06) $ 0.83 The following securities were not included in the computation of diluted earnings per share as they were either contingently issuable shares or shares that if included would have been anti-dilutive (shares in thousands): Stock Options — — — Restricted stock and performance shares/units — — 2,568 Convertible preferred stock — — 5,393 Total Anti-Dilutive Securities — — 7,961 |
Related Party Transactions
Related Party Transactions | 12 Months Ended |
Dec. 31, 2019 | |
Related Party Transactions [Abstract] | |
Related Party Transactions Disclosure [Text Block] | Related Party Transactions During the third quarter of 2019, Carl C. Icahn and his affiliates (shareholders) increased their ownership interest in the Company. In the normal course of business, the Company provides services to, and purchases from, certain related parties with the same shareholders. The services provided to these entities included those related to human resources, end-user support and other services and solutions. The purchases from these entities included office equipment and related services and supplies. Revenue and purchases from these entities were included in Revenue and Costs of services / Selling, General and administrative, respectively, on the Company's Consolidated Statements of Income (Loss). Transactions with related parties were as follows: Year Ended December 31, (in millions) 2019 2018 2017 Revenue from related parties $ 33 $ 45 $ 51 Purchases from related parties $ 46 $ 41 $ 43 The Company's receivable and payable balances with related party entities were not material as of December 31, 2019 and 2018. |
Schedule II Valuation and Quali
Schedule II Valuation and Qualifying Accounts | 12 Months Ended |
Dec. 31, 2019 | |
SEC Schedule, 12-09, Valuation and Qualifying Accounts [Abstract] | |
Valuation and Qualifying Accounts | Valuation and Qualifying Accounts For the three years ended December 31, 2019 (in millions) Balance Additions charged to expense (1)(4) Amounts (credited) charged to other income statement accounts (2) Deductions and other, net of recoveries (3)(4) Balance Allowance for Losses: 2019 Accounts Receivable $ 1 $ 3 $ — $ (2) $ 2 2018 Accounts Receivable 2 — — (1) 1 2017 Accounts Receivable 7 (1) — (4) 2 Tax Valuation Allowance: 2019 Tax Valuation 44 38 — (10) 72 2018 Tax Valuation 35 17 — (8) 44 2017 Tax Valuation 24 16 — (5) 35 __________ (1) Account Receivables/Contract Assets: additions charged to expense represent bad debt provisions relate to estimated losses due to credit and similar collectibility issues. (2) Account Receivables: Other charges (credits) relate to adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations. (3) Account Receivables/Contract Assets: Deductions and other, net of recoveries primarily relates to receivable and contract asset write-offs, but also includes reclassification to other balance sheet accounts, the impact of foreign currency translation adjustments and recoveries of previously written off receivables and contract assets. |
Organization, Consolidation a_2
Organization, Consolidation and Presentation of Financial Statements (Policies) | 12 Months Ended |
Dec. 31, 2019 | |
Organization, Consolidation and Presentation of Financial Statements [Abstract] | |
Basis of Consolidation | Description of Business Conduent is a global enterprise and leading provider of mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process expertise in transaction-intensive processing, and technology such as analytics and automation, Conduent solutions and services create value by improving efficiencies, reducing costs and enabling revenue growth. A majority of Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their business processes and essential interactions with their end users. The Company's portfolio includes industry-focused solutions in attractive growth markets such as healthcare and transportation, as well as solutions that serve multiple industries such as transaction processing, customer care, human resource solutions and payment services. Basis of Presentation Our Consolidated Financial Statements included the historical basis of assets, liabilities, revenues and expenses of the individual businesses of the Company, including joint ventures and partnerships over which the Company has a controlling financial interest. We have prepared the Consolidated Financial Statements pursuant to the rules and regulations of the SEC. Certain reclassifications have been made to prior years' amounts to conform to the current year presentation. All intercompany transactions and balances have been eliminated. The Company has evaluated subsequent events through February 26, 2020. Subsequent events are disclosed throughout the Notes to these Consolidated Financial Statements. |
Use of Estimates | Use of Estimates We prepared the Consolidated Financial Statements using financial information available at the time of preparation, which requires us to make estimates and assumptions that affect the amounts reported. Our most significant estimates pertain to the intangible and long-lived assets, valuation of goodwill, contingencies and litigation and income taxes. Our estimates are based on management's best knowledge of current events, historical experience, and on various other assumptions that are believed to be reasonable under the circumstances. As a result, actual results may be different from these estimates. |
New Accounting Pronouncements | New Accounting Standards Credit Losses: In June 2016, the FASB updated the accounting guidance related to measurement of credit losses on financial instruments, which requires financial assets measured at amortized cost to be presented at the net amount expected to be collected. The guidance replaces the incurred loss model with an expected loss model referred to as current expected credit loss (CECL). The CECL model requires us to measure lifetime expected credit losses for financial instruments held at the reporting date using historical experience, current conditions and reasonable supportable forecasts. The guidance expands the disclosure requirements regarding an entity’s assumptions, models, and methods for estimating credit losses and requires new disclosures of the amortized cost balance for each class of financial asset by credit quality indicator, disaggregated by the year of origination. This updated guidance is effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. Early adoption is permitted. The Company has determined, after gathering data and developing models, that the adoption of the new standard will not have any material impact on its Consolidated Financial Statements. Recently Adopted Accounting Standards Leases: The Company adopted the new lease guidance as of January 1, 2019, using the cumulative-effect adjustment transition method, which applies the provisions of the standard at the effective date without adjusting the comparative periods presented. The Company has elected the package of practical expedients, which allows the Company not to reassess (1) whether any expired or existing contracts as of the adoption date are, or contain, leases, (2) lease classification for any expired or existing leases as of the adoption date and (3) initial direct costs for any existing leases as of the adoption date. The Company did not elect to apply the hindsight practical expedient. Additionally, the Company has elected not to include short-term leases, with a term of 12 months or less, on its Consolidated Balance Sheets. The impact of adopting this new guidance included the establishment of Operating lease right-of-use (ROU) assets of $387 million, an increase to Other current liabilities of $103 million, a decrease to Other long-term liabilities of $21 million, the establishment of Operating lease liabilities of $316 million and a net decrease to opening retained earnings (deficit) of $8 million, as of January 1, 2019. The adoption did not have an impact on the Company’s Consolidated Statements of Income (Loss) or Consolidated Statements of Cash Flows. Summary of Accounting Policies Leases The Company determines if an arrangement is a lease at the inception of the contract and whether that lease meets the classification criteria of a finance or operating lease. The Company has operating and finance leases for real estate and equipment. Operating leases are included in Operating lease ROU assets, Other current liabilities, and Operating lease liabilities in our Consolidated Balance Sheets. Finance leases are included in Land, buildings and equipment, net, Current portion of long-term debt, and Long-term debt in our Consolidated Balance Sheets. ROU assets represent the Company's right to use an underlying asset for the lease term and lease liabilities represent the Company's obligation to make lease payments arising from the lease. ROU assets and liabilities are recognized at the commencement date based on the net present value of lease payments over the lease term using the Company’s incremental borrowing rates or implicit rates. The Company's lease terms may include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option based on economic factors. The Company recognizes operating fixed lease expense and finance lease depreciation on a straight-line basis over the lease term. Variable lease expense is recognized in the period in which the obligation for those payments is incurred. The Company accounts for lease and non-lease components separately for its equipment leases, based on the estimated standalone price of each component, and combines lease and non-lease components for its real estate leases. The components of lease costs were as follows: (in millions) Year Ended December 31, 2019 Finance Lease Costs: Amortization of right of use assets $ 10 Interest on lease liabilities 1 Total Finance Lease Costs $ 11 Operating lease costs: Base rent $ 112 Short-term lease costs 12 Variable lease costs (1) 30 Sublease income (7) Total Operating Lease Costs $ 147 __________ (1) Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases. Supplemental cash flow information related to leases was as follows: (in millions) Year Ended December 31, 2019 Cash paid for the amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 137 Operating cash flows from finance leases 1 Total Cash Flow from Operating Activities $ 138 Financing cash flow from finance leases $ 11 Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations: Operating leases $ 32 Finance leases $ 2 Supplemental balance sheet information related to leases was as follows: (in millions) December 31, 2019 Operating lease assets: Operating lease right-of-use assets $ 271 Operating lease liabilities: Other current liabilities $ 91 Operating lease liabilities 229 Total Operating Lease Liabilities $ 320 Finance lease assets: Land, buildings and equipment, net $ 14 Finance lease liabilities: Current portion of long-term debt $ 7 Long-term debt 10 Total Finance Lease Liabilities $ 17 The Company's leases generally do not provide an implicit rate, therefore the Company uses its incremental borrowing rate as the discount rate when measuring operating lease liabilities. The incremental borrowing rate represents an estimate of the interest rate the Company would incur at lease commencement to borrow an amount equal to the lease payments on a collateralized basis over the term of a lease within a particular currency environment. The weighted average discount rates for operating and finance leases were 5.5% and 4.8%, respectively. The weighted average remaining lease terms for operating and finance leases at December 31, 2019, were 5 years and 3 years, respectively. Maturities of operating lease liabilities were as follows: December 31, 2019 (in millions) Operating Lease Payments 2020 $ 106 2021 79 2022 57 2023 36 2024 28 Thereafter 62 Total undiscounted operating lease payments 368 Less imputed interest 48 Present value of operating lease liabilities $ 320 Maturities of finance lease liabilities were as follows: December 31, 2019 (in millions) Finance Lease Payments 2020 $ 7 2021 6 2022 4 2023 1 2024 — Thereafter — Total undiscounted finance lease payments 18 Less imputed interest 1 Present value of finance lease liabilities $ 17 As of December 31, 2019, the Company had entered into additional operating lease agreements for real estate of $15 million, which have not commenced and have not been recognized on the Company's Consolidated Balance Sheet. These operating leases are expected to commence in 2020 with lease terms of 3 to 10 years. Under the previous lease accounting guidance, future minimum operating lease commitments that have initial or remaining non-cancelable lease term in excess of one year at December 31, 2018 were as follows: December 31, 2018 (in millions) Operating Lease Payments 2019 $ 153 2020 113 2021 78 2022 53 2023 33 Thereafter 76 Total minimum operating lease payments $ 506 |
Cash and Cash Equivalents | Cash and Cash Equivalents Cash and cash equivalents consist of cash on hand, including money market funds and investments with original maturities of three months or less. |
Receivable Sales | Receivable Sales In 2019, 2018 and 2017, the Company sold certain accounts receivable and derecognized the corresponding receivable balance. Refer to Note 6 – Accounts Receivable, Net for more details on our receivable sales. |
Transfers and Servicing of Financial Assets, Transfers of Financial Assets, Sales | Receivable Sales In 2019, 2018 and 2017, the Company sold certain accounts receivable and derecognized the corresponding receivable balance. Refer to Note 6 – Accounts Receivable, Net for more details on our receivable sales. |
Assets Held-for-Sale | Assets/Liabilities Held for Sale We classify assets as held for sale in the period when the following conditions are met: (i) management, having the authority to approve the action, commits to a plan to sell the asset (disposal group); (ii) the asset (disposal group) is available for immediate sale in its present condition subject only to terms that are usual and customary for sales of such assets (disposal group); (iii) an active program to locate a buyer and other actions required to complete the plan to sell the asset (disposal group) have been initiated; (iv) the sale of the asset (disposal group) is probable, and transfer of the asset (disposal group) is expected to qualify for recognition as a completed sale within one year, except if events or circumstances beyond our control extend the period of time required to sell the asset (disposal group) beyond one year; (v) the asset (disposal group) is being actively marketed for sale at a price that is reasonable in relation to its current fair value; and (vi) actions required to complete the plan indicate that it is unlikely that significant changes to the plan will be made or that the plan will be withdrawn. A long-lived asset (disposal group) that is classified as held for sale is initially measured at the lower of its carrying value or fair value less any costs to sell. Any loss resulting from this measurement is recognized in the period in which the held for sale criteria are met. Conversely, gains are not recognized on the sale of a long-lived asset (disposal group) until the date of sale. The fair value of a long-lived asset (disposal group) less any costs to sell is assessed each reporting period it remains classified as held for sale and any subsequent changes are reported as an adjustment to the carrying value of the asset (disposal group), as long as the new carrying value does not exceed the carrying value of the asset at the time it was initially classified as held for sale. In 2018, management approved the disposal through sale of certain assets and businesses. This action was taken as a result of the Company's strategic evaluation of these businesses. As of December 31, 2018, one of these businesses remained unsold and qualified as assets held for sale and we reclassified $15 million to assets held for sale and $40 million to liabilities held for sale. |
Land, Buildings and Equipment and Equipment on Operating Leases | Land, Buildings and Equipment Land, buildings and equipment are recorded at cost. Buildings and equipment are depreciated over their estimated useful lives. Leasehold improvements are depreciated over the shorter of the lease term or the estimated useful life. Significant improvements are capitalized and maintenance and repairs are expensed when incurred. |
Software - Internal Use and Product | Software - Internal Use and ProductInternal Use: We capitalize direct costs associated with developing, purchasing or otherwise acquiring software for internal use and amortize these costs on a straight-line basis over the expected useful life of the software, beginning when the software is implemented. Costs for upgrades and enhancements that will not result in additional functionality are expensed as incurred. Amounts incurred for Internal Use Software are included in Cash Flows from Investing. |
Capitalization of Internal Costs | Software - Internal Use and ProductInternal Use: We capitalize direct costs associated with developing, purchasing or otherwise acquiring software for internal use and amortize these costs on a straight-line basis over the expected useful life of the software, beginning when the software is implemented. Costs for upgrades and enhancements that will not result in additional functionality are expensed as incurred. Amounts incurred for Internal Use Software are included in Cash Flows from Investing. |
Goodwill and Other Intangible Assets | Goodwill For acquired businesses, the Company records the acquired assets and assumed liabilities based on their relative fair values at the date of acquisitions (commonly referred to as the purchase price allocation). Goodwill represents the excess of the purchase price paid in excess of the fair value of net tangible and intangible assets acquired. For the Company’s business acquisitions, the purchase price is allocated to identifiable intangible assets separate from goodwill if they are from contractual or other legal rights, or if they could be separated from the acquired business and sold, transferred, licensed, rented or exchanged. In January 2017, the FASB issued updated accounting guidance for simplifying the goodwill impairment test. We early adopted this guidance for our goodwill impairment tests performed after January 1, 2017. We test goodwill for impairment annually or more frequently if an event or change in circumstances indicate the asset may be impaired. Impairment testing for goodwill is done at the reporting unit level. We determined the fair value of our reporting units utilizing a combination of both an Income Approach and a Market Approach. The Income Approach utilizes a discounted cash flow analysis based upon the forecasted future business results of our reporting units. The Market Approach utilizes the guideline public company method. If the fair value of a reporting unit is less than its carrying amount, an impairment charge would be recognized for the amount by which the carrying amount exceeds the reporting unit's fair value, not to exceed the total amount of goodwill allocated to the reporting unit. Refer to Note 8 – Goodwill and Intangible Assets, Net for further information. Other Intangible Assets Other intangible assets primarily consist of assets acquired through business combinations, including installed customer base and distribution network relationships, patents and trademarks. Other intangible assets are amortized on a straight-line basis over their estimated economic lives unless impairment is identified. |
Impairment or Disposal of Long-Lived Assets, Policy | Impairment of Long-Lived Assets We review the recoverability of our long-lived assets, including buildings, equipment, internal use software, product software and other intangible assets, when events or changes in circumstances occur that indicate that the carrying value of the asset may not be recoverable. The assessment of possible impairment is based on our ability to recover the carrying value of the asset from the expected future pre-tax cash flows (undiscounted and without interest charges) of the related operations. If these cash flows are less than the carrying value of such asset, an impairment loss is recognized for the difference between estimated fair value and carrying value. Our primary measure of fair value is based on forecasted cash flows. |
Income Tax | Income Taxes We account for income taxes under the asset and liability method. Deferred tax assets and liabilities are based on differences between U.S. GAAP reporting and tax bases of assets or liabilities and based on current tax laws, regulations and rates. The recognition of deferred tax assets requires an assessment to determine the realization of such assets. Management establishes valuation allowances on deferred tax assets when it is determined “more-likely-than-not” that some portion or all of the deferred tax assets may not be realized. Management considers positive and negative evidence in evaluating the ability of the Company to realize its deferred tax assets, including its historical results and forecasts of future ability to realize its deferred tax assets, including projected future taxable income, the expected timing of the reversals of existing temporary differences and tax planning strategies. We are subject to ongoing tax examinations and assessments in various jurisdictions. We have unrecognized tax benefits for uncertain tax positions. We follow U.S. GAAP which prescribes a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. Our ongoing assessments of the more-likely-than-not outcomes of the examinations and related tax positions require judgment and can materially increase or decrease our effective tax rate, as well as impact our operating results. On December 22, 2017, the U.S. enacted the Tax Cuts and Jobs Act (Tax Reform). The Tax Reform includes a tax on global intangible low-taxed income (“GILTI”), which imposes a U.S. tax on certain income earned by the Company’s foreign subsidiaries. The Company elected to treat the tax on GILTI as a period cost when incurred and therefore, no deferred taxes for GILTI were recognized for the year ended December 31, 2019. Refer to Note 15 – Income Taxes for further discussion. |
Foreign Currency Transactions and Re-measurement | Foreign Currency Translation and Re-measurement The functional currency for most foreign operations is the local currency. Net assets are translated at current rates of exchange and income, expense and cash flow items are translated at average exchange rates for the applicable period. The translation adjustments are recorded in Accumulated other comprehensive loss. The U.S. Dollar is used as the functional currency for certain foreign subsidiaries that conduct their business in U.S. Dollars. A combination of current and historical exchange rates is used in re-measuring the local currency transactions of these subsidiaries and the resulting exchange adjustments are recorded in Currency (gains) and losses within other expenses, net together with other foreign currency re-measurements. |
Revenue from Contract with Customer | Revenue Recognition In May 2014, the FASB updated the accounting guidance related to revenue recognition, which is also referred to herein as "the new revenue standard" to clarify the principles for recognizing revenue and replaced all existing revenue recognition guidance in U.S. GAAP with one accounting model. The core principle of the guidance is that an entity should recognize revenue when the promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services. The updated guidance also requires additional qualitative and quantitative disclosures relating to the nature, amount, timing and uncertainty of revenue and cash flows arising from contracts with customers largely on a disaggregated basis. The Company adopted the new revenue standard as of January 1, 2018, using the modified retrospective method. The Company has applied the new revenue standard only to contracts not completed as of the date of initial application. The adoption has primarily impacted the following: (1) revenue associated with postage recognized on a net basis versus previously being recognized on a gross basis; (2) the timing of revenue recognition associated with fixed fees for certain contracts with more than one performance obligation; and (3) the timing of recognition of certain pricing discounts and credits. The Company recognizes revenue when control of the promised goods or services is transferred to its customers, in an amount that reflects the consideration that the Company expects to receive in exchange for those goods or services. The Company's contracts with customers often include promises to transfer multiple products and services to a customer. Determining whether products and services are considered distinct performance obligations that should be accounted for separately, versus together, may require judgment. Typically, the Company’s contracts include performance obligation(s) to stand-ready on a daily or monthly basis to provide services to the customers. Under a stand-ready obligation, the evaluation of the nature of our performance obligation is focused on each time increment rather than the underlying activities. Accordingly, the promise to stand-ready is accounted for as a single-series performance obligation. Once the Company determines the performance obligations, the Company estimates the amount of variable consideration, if any, to be included in determining the transaction price. Typical forms of variable consideration include variable pricing based on the number of transactions processed or usage-based pricing arrangements. Variable consideration is also present in the form of volume discounts, tiered and declining pricing, penalties for service level agreements, performance bonuses and credits. In circumstances where we meet certain requirements to allocate variable consideration to a distinct service within a series of related services, we allocate variable consideration to each distinct period of service within the series. If we do not meet those requirements, we include an estimate of variable consideration in the transaction price to the extent it is probable that a significant reversal of cumulative revenue recognized will not occur when the uncertainty is resolved. For contracts with multiple performance obligations, the transaction price is allocated to the separate performance obligations on a relative standalone selling price basis. The Company generally determines standalone selling prices based on the prices charged to customers or by using expected cost plus margin. The Company typically satisfies its performance obligations over time as the services are provided. A time-elapsed output method is used to measure progress because the nature of the Company’s promise is a stand-ready service and efforts are expended evenly throughout the period. In limited circumstances, such as contracts for implementation or development projects, the Company also uses a cost-to-cost based input method. The Company has determined that the above methods provide a faithful depiction of the transfer of services to the customer. Estimates of revenue expected to be recognized in future periods exclude unexercised customer options to purchase additional services that do not represent material rights to the customer. Customer options that do not represent a material right are only accounted for when the customer exercises its option to purchase additional goods or services. The Company recognizes revenue for non-refundable upfront implementation fees on a straight-line basis over the period between the initiation of the services through the end of the contract term. When more than one party is involved in providing services to a customer, the Company evaluates whether it is the principal, and reports revenue on a gross basis, or an agent, and reports revenue on a net basis. In this assessment, the Company considers the following: if it obtains control of the specified services before they are transferred to the customer; is primarily responsible for fulfillment and inventory risk; and has discretion in establishing price. The Company reports revenue net of any revenue-based taxes assessed by governmental authorities that are imposed on and concurrent with specific revenue-producing transactions. The primary revenue-based taxes are sales tax and value-added tax (VAT). The Company's payment terms vary by type of services offered. The time between invoicing and when payment is due is not significant. For certain services and customer types, the Company requires payment before services are rendered. From time to time, the Company's contracts are modified to account for additions or changes to existing performance obligations. The Company's contract modifications related to stand-ready performance obligations are generally accounted for prospectively. Refer to Note 2 – Revenue for further discussion. |
Organization, Consolidation a_3
Organization, Consolidation and Presentation of Financial Statements (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Organization, Consolidation and Presentation of Financial Statements [Abstract] | |
Lease, Cost | The components of lease costs were as follows: (in millions) Year Ended December 31, 2019 Finance Lease Costs: Amortization of right of use assets $ 10 Interest on lease liabilities 1 Total Finance Lease Costs $ 11 Operating lease costs: Base rent $ 112 Short-term lease costs 12 Variable lease costs (1) 30 Sublease income (7) Total Operating Lease Costs $ 147 __________ (1) Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases. |
Lease Costs, Supplemental cash Flow | Supplemental cash flow information related to leases was as follows: (in millions) Year Ended December 31, 2019 Cash paid for the amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 137 Operating cash flows from finance leases 1 Total Cash Flow from Operating Activities $ 138 Financing cash flow from finance leases $ 11 Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations: Operating leases $ 32 Finance leases $ 2 |
Assets And Liabilities, Lessee | Supplemental balance sheet information related to leases was as follows: (in millions) December 31, 2019 Operating lease assets: Operating lease right-of-use assets $ 271 Operating lease liabilities: Other current liabilities $ 91 Operating lease liabilities 229 Total Operating Lease Liabilities $ 320 Finance lease assets: Land, buildings and equipment, net $ 14 Finance lease liabilities: Current portion of long-term debt $ 7 Long-term debt 10 Total Finance Lease Liabilities $ 17 |
Lessee, Operating Lease, Liability, Maturity | Maturities of operating lease liabilities were as follows: December 31, 2019 (in millions) Operating Lease Payments 2020 $ 106 2021 79 2022 57 2023 36 2024 28 Thereafter 62 Total undiscounted operating lease payments 368 Less imputed interest 48 Present value of operating lease liabilities $ 320 |
Finance Lease, Liability, Maturity | Maturities of finance lease liabilities were as follows: December 31, 2019 (in millions) Finance Lease Payments 2020 $ 7 2021 6 2022 4 2023 1 2024 — Thereafter — Total undiscounted finance lease payments 18 Less imputed interest 1 Present value of finance lease liabilities $ 17 |
Schedule of Future Minimum Operating Lease Non-cancelable Payments | Under the previous lease accounting guidance, future minimum operating lease commitments that have initial or remaining non-cancelable lease term in excess of one year at December 31, 2018 were as follows: December 31, 2018 (in millions) Operating Lease Payments 2019 $ 153 2020 113 2021 78 2022 53 2023 33 Thereafter 76 Total minimum operating lease payments $ 506 |
Revenue from Contract with Cust
Revenue from Contract with Customer (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Revenue from Contract with Customer [Abstract] | |
Disaggregation of Revenue by Major Service Line | The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segments. Refer to Note 3 – Segment Reporting for additional information on the Company's reportable segments. Year Ended December 31, (in millions) 2019 2018 Commercial Industries: End-user customer experience $ 669 $ 710 Transaction processing 595 651 Commercial healthcare 519 510 Human resource and learning services 602 679 Total Commercial Industries 2,385 2,550 Government Services: Government healthcare 680 731 Payment solutions 292 321 State and local 235 245 Federal 56 54 Total Government Services 1,263 1,351 Transportation: Tolling 327 300 Transit 254 226 Photo and parking 190 188 Commercial vehicle 10 15 Total Transportation 781 729 Other: Divestitures 36 752 Education 2 11 Total Other 38 763 Total Consolidated Revenue $ 4,467 $ 5,393 Timing of Revenue Recognition: Point in time $ 144 $ 142 Over time 4,323 5,251 Total Revenue $ 4,467 $ 5,393 |
Contract Assets, Unearned Income and Accounts Receivable | The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers: (in millions) December 31, 2019 December 31, 2018 Contract Assets (Unearned Income) Current contract assets $ 155 $ 177 Long-term contract assets (1) 10 7 Current unearned income (108) (112) Long-term unearned income (2) (21) (32) Net Contract Assets (Unearned Income) $ 36 $ 40 Accounts receivable, net $ 652 $ 782 __________ (1) Presented in Other long-term assets in the Consolidated Balance Sheets (2) Presented in Other long-term liabilities in the Consolidated Balance Sheets |
Segment Reporting (Tables)
Segment Reporting (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Segment Reporting [Abstract] | |
Operating segment revenues and profitability | Selected financial information for our reportable segments was as follows: Year Ended December 31, (in millions) Commercial Industries Government Services Transportation Other Shared IT / Infrastructure & Corporate Costs Total 2019 Divestitures Other Revenue $ 2,385 $ 1,263 $ 781 $ 36 $ 2 $ — $ 4,467 Segment profit (loss) $ 448 $ 394 $ 120 $ 1 $ — $ (690) $ 273 Segment depreciation and amortization $ 94 $ 28 $ 33 $ — $ — $ 61 $ 216 Adjusted EBITDA $ 542 $ 423 $ 157 $ 1 $ — $ (629) $ 494 2018 Revenue $ 2,550 $ 1,351 $ 729 $ 752 $ 11 $ — $ 5,393 Segment profit (loss) $ 501 $ 424 $ 113 $ 98 $ (19) $ (695) $ 422 Segment depreciation and amortization $ 97 $ 30 $ 36 $ 7 $ 3 $ 48 $ 221 Adjusted EBITDA $ 598 $ 451 $ 149 $ 105 $ (16) $ (647) $ 640 2017 Revenue $ 2,685 $ 1,433 $ 767 $ 1,062 $ 75 $ — $ 6,022 Segment profit (loss) $ 563 $ 398 $ 114 $ 128 $ 16 $ (802) $ 417 Segment depreciation and amortization $ 98 $ 41 $ 43 $ 13 $ 2 $ 57 $ 254 Adjusted EBITDA $ 661 $ 440 $ 157 $ 141 $ 18 $ (745) $ 672 |
Reconciliation to pre-tax income (loss) | The following is a reconciliation of segment profit (loss)/adjusted EBITDA to income (loss) before income taxes: (in millions) Year Ended December 31, Segment Profit (Loss) Reconciliation to Pre-tax Income (Loss) 2019 2018 2017 Income (Loss) Before Income Taxes $ (2,106) $ (395) $ (16) Reconciling items: Amortization of acquired intangible assets 246 242 243 Restructuring and related costs 71 81 101 Interest expense 78 112 137 (Gain) loss on extinguishment of debt — 108 — Goodwill impairment 1,952 — — (Gain) loss on divestitures and transaction costs 25 42 (42) Litigation costs (recoveries), net 17 227 (11) Separation costs — — 12 Other (income) expenses, net (10) 5 (7) Segment Pre-Tax Income (Loss) $ 273 $ 422 $ 417 Segment depreciation and amortization 216 221 254 NY MMIS charge (credit) 1 (2) 9 HE charge (credit) — (1) (8) Other adjustments $ 4 $ — $ — Adjusted EBITDA $ 494 $ 640 $ 672 |
Revenue and long-lived assets by geography | Geographic area data is based upon the location of the subsidiary reporting the revenue or long-lived assets and is as follows for each of the years ended December 31: Revenues Long-Lived Assets (1) (in millions) 2019 2018 2017 2019 (2) 2018 United States $ 4,000 $ 4,748 $ 5,303 $ 612 $ 375 Europe 386 497 538 53 28 Other areas 81 148 181 137 62 Total Revenues and Long-Lived Assets $ 4,467 $ 5,393 $ 6,022 $ 802 $ 465 __________ (1) Long-lived assets are comprised of (i) Land, buildings and equipment, net, (ii) Internal use software, net, and (iii) Product software, net. (2) Amounts include operating lease right-of-use assets. |
Business Acquisition (Tables)
Business Acquisition (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Business Combinations [Abstract] | |
Business Acquisition | The Company’s final purchase price allocation for HSP as of the acquisition date was as follows: (in millions) Fair Value of Consideration Transferred: Cash paid $ 90 Contingent consideration payable 7 Total Consideration $ 97 Allocation of Purchase Price: Net tangible assets $ 10 Developed technology 19 Costs Assigned to Intangible Assets Customer relationships 18 Trademarks and trade names 1 Goodwill 49 Total Intangible Assets 68 Total Assets $ 97 |
Accounts Receivables, Net (Tabl
Accounts Receivables, Net (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Receivables [Abstract] | |
Schedule Of Accounts Receivable Sales | Accounts receivable sales were as follows: Year Ended December 31, (in millions) 2019 2018 Accounts receivable sales $ 204 $ 119 |
Land, Buildings, Equipment an_2
Land, Buildings, Equipment and Software, Net (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Land, Buildings, Equipment and Software, Net [Abstract] | |
Land, buildings and equipment, net | Land, buildings and equipment, net was as follows: Estimated Useful Lives December 31, (in millions except as noted) (Years) 2019 2018 Land $ 1 $ 2 Building and building equipment 25 to 50 7 7 Leasehold improvements Varies 267 246 IT, other equipment and office furniture 3 to 15 964 901 Other 4 to 20 3 2 Construction in progress 50 64 Subtotal 1,292 1,222 Accumulated depreciation (950) (894) Land, Buildings and Equipment, Net $ 342 $ 328 |
Land, Buildings and Equipment Depreciation Expense | Depreciation expense for the years ended December 31, 2019, 2018 and 2017 was $123 million, $121 million and $125 million, respectively. - |
Schedule of Future Minimum Operating Lease Non-cancelable Payments | Under the previous lease accounting guidance, future minimum operating lease commitments that have initial or remaining non-cancelable lease term in excess of one year at December 31, 2018 were as follows: December 31, 2018 (in millions) Operating Lease Payments 2019 $ 153 2020 113 2021 78 2022 53 2023 33 Thereafter 76 Total minimum operating lease payments $ 506 |
Additions to Internal Use and Product Software | Additions to Internal Use and Product Software as well as year-end balances for these assets were as follows: (in millions) Year Ended December 31, Additions to: 2019 2018 2017 Internal use software $ 70 $ 47 $ 36 Product software 9 8 10 |
Capitalized Costs, Internal Use and Product Software | (in millions) December 31, Capitalized Costs, Net 2019 2018 Internal use software (1) $ 150 $ 123 Product software (1) 40 18 |
Goodwill and Intangible Asset_2
Goodwill and Intangible Assets, Net (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Goodwill and Intangible Assets Disclosure [Abstract] | |
Schedule of Goodwill | The following table presents the changes in the carrying amount of goodwill, by reportable segments: (in millions) Commercial Industries Government Services Transportation Total Balance at December 31, 2017 $ 1,399 $ 1,310 $ 657 $ 3,366 Foreign currency translation (10) — (16) (26) Assets held-for-sale (12) — — (12) Other (1) 14 66 — 80 Balance at December 31, 2018 $ 1,391 $ 1,376 $ 641 $ 3,408 Foreign currency translation — (1) (1) (2) Acquisition 49 — — 49 Impairment (618) (754) (580) (1,952) Other (1) — — (1) Balance at December 31, 2019 $ 821 $ 621 $ 60 $ 1,502 __________ (1) Represents 2018 true-up to the 2017 Assets held for sale. |
Schedule of Finite-Lived Intangible Assets by Major Class | Intangible assets were comprised of the following: December 31, 2019 December 31, 2018 (in millions except years) Weighted Average Gross Accumulated Net Gross Accumulated Net Customer relationships 12 years $ 2,920 $ 2,494 $ 426 $ 2,914 $ 2,264 $ 650 Technology, patents and non-compete 4 years 1 1 — 6 5 1 Total Intangible Assets $ 2,921 $ 2,495 $ 426 $ 2,920 $ 2,269 $ 651 |
Restructuring and Asset Impai_2
Restructuring and Asset Impairment Charges (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Restructuring and Related Activities [Abstract] | |
Restructuring Program Activity | A summary of our restructuring program activity during the two years ended December 31, 2019 is as follows: (in millions) Severance and Related Costs Other Contractual Termination Costs Asset Impairments Total Balance at December 31, 2017 $ 14 $ 30 $ — $ 44 Provision 39 35 4 78 Changes in estimates (5) 6 (1) — Total Net Current Period Charges (1) 34 41 3 78 Charges against reserve and currency (35) (35) (3) (73) Balance at December 31, 2018 $ 13 $ 36 $ — $ 49 Provision 33 30 15 78 Changes in estimates (5) (6) — (11) Total Net Current Period Charges (1) 28 24 15 67 Charges against reserve and currency (26) (32) (15) (73) Reclassification to operating lease ROU assets (2) — (22) — (22) Balance at December 31, 2019 $ 15 $ 6 $ — $ 21 |
Total Costs Incurred with Restructuring Programs, by Segment | The following table summarizes the total amount of costs incurred in connection with these restructuring programs by reportable and non-reportable segments: Year Ended December 31, (in millions) 2019 2018 2017 Commercial Industries $ 24 $ 26 $ 15 Government Services 1 1 2 Transportation 2 3 1 Other — 6 4 Shared IT / Infrastructure & Corporate Costs 40 42 70 Total Net Restructuring Charges $ 67 $ 78 $ 92 |
Supplementary Financial Infor_2
Supplementary Financial Information (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Supplemental Financial Information [Abstract] | |
Amortization of Deferred Costs Table | Amortization expense for the next five years and thereafter for deferred contract costs is expected as follows: 2020 2021 2022 2023 2024 Thereafter $ 32 $ 9 $ 7 $ 4 $ 2 $ 30 |
Supplemental Financial Information Table | The components of Other assets and liabilities were as follows: December 31, (in millions) 2019 2018 Other Current Assets Prepaid expenses $ 70 $ 87 Income taxes receivable 38 40 Value-added tax (VAT) receivable 20 22 Restricted cash 9 9 Net receivable from buyers of divested businesses 52 6 Other (1) 94 70 Total Other Current Assets $ 283 $ 234 Other Current Liabilities Accrued liabilities $ 309 $ 330 Litigation related accruals 178 147 Current operating lease liabilities 91 — Restructure reserves 15 36 Income tax payable 11 3 Other taxes payable 16 15 Other 27 36 Total Other Current Liabilities $ 647 $ 567 Other Long-term Assets Internal use software, net $ 150 $ 123 Deferred contract costs, net (2) 84 100 Product software, net 40 18 Other (1) 113 88 Total Other Long-term Assets $ 387 $ 329 Other Long-term Liabilities Litigation related accruals $ — $ 144 Income tax liabilities 20 29 Unearned income 21 32 Restructuring reserves 6 13 Other 44 62 Total Other Long-term Liabilities $ 91 $ 280 __________ (1) The balances at December 31, 2019 and 2018 include capitalized cloud computing implementation costs, net, which represents technology solutions, of $40 million and $5 million at December 31, 2019 and 2018, respectively. The costs have estimated useful lives of 3 to 5 years with amortization expense of $2 million, $0 million and $0 million for the years ended December 31, 2019, 2018 and 2017, respectively. The amortization expense and the associated hosting fees are included in Cost of services and Selling, general and administrative expenses on the Company's Consolidated Statements of Income (Loss). (2) The balances at December 31, 2019 and 2018 are expected to be amortized over a weighted average remaining life of approximately 12 and 10 years, respectively. |
Debt (Tables)
Debt (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Debt Disclosure [Abstract] | |
Schedule of Long-term Debt Instruments | Long-term debt was as follows: December 31, (in millions) Weighted Average Interest Rates at December 31, 2019 (1) 2019 2018 Term loan A due 2022 3.42 % $ 664 $ 705 Term loan B due 2023 5.48 % 824 833 Senior notes due 2024 10.91 % 34 34 Finance lease obligations 4.79 % 17 26 Principal Debt Balance $ 1,539 $ 1,598 Debt issuance costs and unamortized discounts (25) (31) Less: current maturities (50) (55) Total Long-term Debt $ 1,464 $ 1,512 ____________ (1) Represents weighted average effective interest rate which includes the effect of discounts and premiums on issued debt. |
Schedule of Maturities of Long-term Debt | Scheduled principal payments due on our long-term debt for the next five years and thereafter are as follows: 2020 2021 2022 2023 2024 Thereafter Total $ 50 $ 84 $ 571 $ 800 $ 34 $ — $ 1,539 |
Schedule Of Interest Expense And Interest Income | Interest expense and interest income were as follows: Year Ended December 31, (in millions) 2019 2018 2017 Interest expense $ 78 $ 112 $ 137 Interest income (1) 6 7 3 |
Financial Instruments (Tables)
Financial Instruments (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Derivative Instruments and Hedging Activities Disclosure [Abstract] | |
Schedule of a Summary of Foreign Exchange Contracts Gross Notional Values | The following is a summary of the primary hedging positions and corresponding fair values: December 31, 2019 December 31, 2018 (in millions) Gross Fair Value Asset (Liability) (1) Gross Fair Value Asset (Liability) (1) Currencies Hedged (Buy/Sell) Philippine Peso/U.S. Dollar $ 57 $ 1 $ 53 $ — Indian Rupee/U.S. Dollar 85 1 69 2 Mexican Peso/U.S. Dollar — — 8 — All Other 65 — 37 — Total Foreign Exchange Hedging $ 207 $ 2 $ 167 $ 2 ____________ (1) Represents the net receivable (payable) amount included in the Consolidated Balance Sheet. |
Fair Value of Financial Asset_2
Fair Value of Financial Assets and Liabilities (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Fair Value Disclosures [Abstract] | |
Schedule of Fair Value of Financial Assets and Liabilities | The following table represents assets and liabilities measured at fair value on a recurring basis. The basis for the measurement at fair value in all cases was Level 2. (in millions) December 31, 2019 December 31, 2018 Assets: Foreign exchange contract - forward $ 2 $ 3 Total Assets $ 2 $ 3 Liabilities: Foreign exchange contracts - forwards $ — $ 1 Total Liabilities $ — $ 1 |
Schedule of Estimated Fair Values of Financial Assets and Liabilities Not Measured at Fair Value on a Recurring Basis | The estimated fair values of our other financial assets and liabilities were as follows: December 31, 2019 December 31, 2018 (in millions) Carrying Fair Carrying Fair Assets: Assets held for sale $ — $ — $ 15 $ 15 Liabilities: Long-term debt $ 1,464 $ 1,449 $ 1,512 $ 1,463 Liabilities held for sale $ — $ — $ 40 $ 40 Contingent consideration payable $ 4 $ 4 $ — $ — |
Income Taxes (Tables)
Income Taxes (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Income Tax Disclosure [Abstract] | |
Schedule of Income before Income Tax, Domestic and Foreign | ncome (loss) before income taxes (pre-tax income (loss)) was as follows: Year Ended December 31, (in millions) 2019 2018 2017 Domestic loss $ (2,177) $ (411) $ (91) Foreign income 71 16 75 Loss Before Income Taxes $ (2,106) $ (395) $ (16) |
Schedule of Effective Income Tax Rate Reconciliation | A reconciliation of the U.S. federal statutory income tax rate to the consolidated effective income tax rate was as follows: Year Ended December 31, 2019 2018 2017 U.S. federal statutory income tax rate 21.0 % 21.0 % 35.0 % Nondeductible expenses (1) (0.2) % (3.7) % (104.0) % Effect of tax law changes — % 0.5 % 1,282.4 % Change in valuation allowance for deferred tax assets (1.2) % (1.7) % (39.5) % State taxes, net of federal benefit 1.8 % (2.3) % 1.2 % Tax-exempt income, credits and incentives 0.3 % 2.2 % 38.9 % Foreign rate differential adjusted for U.S. taxation of foreign profits (2) (0.2) % 1.9 % 47.7 % Divestitures (3) 0.2 % (20.3) % (51.9) % Goodwill impairment (4) (14.1) % — % — % Unrecognized tax benefits and other 0.6 % (2.9) % (3.5) % Effective Income Tax Rate 8.2 % (5.3) % 1,206.3 % ____________ (1) In 2017, nondeductible expenses primarily related to officers life insurance. (2) The “U.S. taxation of foreign profits” represents the U.S. tax, net of foreign tax credits, associated with actual and deemed repatriations of earnings from our non-U.S. subsidiaries. (3) 2018 and 2017 divestitures include nondeductible goodwill allocated to divested businesses. (4) Goodwill impairment represents adjustments for impairment of non-deductible component of goodwill. |
Summary of Income Tax Contingencies | A reconciliation of the beginning and ending amount of unrecognized tax benefits was as follows: (in millions) 2019 2018 2017 Balance at January 1 $ 20 $ 15 $ 14 Additions related to current year 1 3 — Additions related to prior years positions 7 5 — Reductions related to prior years positions (3) — — Settlements with taxing authorities (1) (1) (1) — Currency — (2) 1 Balance at December 31 $ 24 $ 20 $ 15 _______________ (1) 2019 and 2018 settlement resulted in $1 million and $1 million cash paid, respectively. |
Schedule of Deferred Tax Assets and Liabilities | The tax effects of temporary differences that give rise to significant portions of the deferred taxes were as follows: December 31, (in millions) 2019 2018 Deferred Tax Assets Net operating losses and capital loss carryforward $ 122 $ 46 Operating reserves, accruals and deferrals 33 68 Deferred compensation 11 16 Settlement reserves 44 67 Operating lease liabilities 78 — Other 21 13 Subtotal 309 210 Valuation allowance (72) (44) Total $ 237 $ 166 Deferred Tax Liabilities Unearned income $ 53 $ 86 Intangibles and goodwill 143 341 Depreciation 47 30 Operating lease right-of-use assets 65 — Other 23 24 Total $ 331 $ 481 Total Deferred Taxes, Net $ (94) $ (315) |
Schedule of Components of Income Tax Expense (Benefit) | (benefit) for income taxes were as follows: Year Ended December 31, (in millions) 2019 2018 2017 Federal Income Taxes Current $ (3) $ 35 $ 4 Deferred (170) (62) (233) Foreign Income Taxes Current 47 41 25 Deferred (8) (6) (3) State Income Taxes Current 5 20 8 Deferred (43) (7) 6 Total Provision (Benefit) $ (172) $ 21 $ (193) |
Schedule of Income Tax Expense (Benefit) Allocation | Total income tax expense (benefit) was allocated as follows: Year Ended December 31, (in millions) 2019 2018 2017 Income tax expense (benefit) $ (172) $ 21 $ (193) Discontinued operations — — 3 Total Income Tax Expense (Benefit) $ (172) $ 21 $ (190) |
Shareholders' Equity (Tables)
Shareholders' Equity (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Stockholders' Equity Note [Abstract] | |
Schedule of Stock-based Compensation Expense, Tax Effect | Stock-based compensation expense was as follows: Year Ended December 31, (in millions) 2019 2018 2017 Stock-based compensation expense, pre-tax $ 24 $ 38 $ 42 Income tax benefit recognized in earnings — 7 17 |
Schedule of Disclosure of Share-based Compensation Arrangements by Share-based Payment Award | Summary of Stock-based Compensation Activity 2019 2018 2017 (shares in thousands) Shares Weighted Shares Weighted Shares Weighted Restricted Stock Units / Shares Outstanding at January 1 2,399 $ 16.90 3,125 $ 16.29 1,961 $ 13.99 Granted 2,503 12.57 1,246 18.82 1,988 16.75 Vested (2,135) 15.54 (1,501) 17.30 (215) 19.98 Canceled (1,026) 15.68 (471) 16.62 (609) 15.88 Outstanding at December 31 1,741 13.07 2,399 16.90 3,125 16.29 Performance Stock Units / Shares Outstanding at January 1 4,557 $ 16.76 5,429 $ 16.55 4,926 $ 13.99 Granted 1,229 13.35 730 18.64 3,933 16.76 Vested (1,069) 15.64 (980) 17.12 (1,696) 19.67 Canceled (1,120) 16.00 (622) 16.59 (1,734) 17.46 Outstanding at December 31 3,597 16.17 4,557 16.76 5,429 16.55 |
Schedule of Unrecognized Compensation Cost, Nonvested Awards | The total unrecognized compensation cost related to non-vested stock-based awards at December 31, 2019 was as follows (in millions): Awards Unrecognized Compensation Remaining Weighted-Average Vesting Period (Years) Restricted Stock Units / Shares $ 15 1.9 Performance Stock Units / Shares 1 1.0 Total $ 16 |
Schedule of Aggregate intrinsic value restricted stock and performance shares compensation awards | The aggregate intrinsic value of outstanding RSUs and PSUs awards were as follows (in millions): Awards December 31, 2019 Restricted Stock Units / Shares $ 11 Performance Stock Units / Shares 22 |
Schedule of Vested and exercised stock based awards total intrinsic value and tax benefit realized | The total intrinsic value and actual tax benefit realized for vested and exercised stock-based awards were as follows: (in millions) December 31, 2019 December 31, 2018 December 31, 2017 Awards Total Intrinsic Value Cash Received Tax Benefit Total Intrinsic Value Cash Received Tax Benefit Total Intrinsic Value Cash Received Tax Benefit Restricted Stock Units / Shares $ 17 $ — $ 4 $ 20 $ — $ 4 $ 3 $ — $ 1 Performance Stock Units / Shares 11 — 2 18 — 4 25 — 10 Stock Options — — — 2 2 — 3 6 1 |
Other Comprehensive Income (L_2
Other Comprehensive Income (Loss) (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Equity [Abstract] | |
Schedule of Amounts Recognized in Other Comprehensive Income (Loss) | Other Comprehensive Loss is comprised of the following: Year Ended December 31, 2019 2018 2017 (in millions) Pre-tax Net of Tax Pre-tax Net of Tax Pre-tax Net of Tax Currency Translation Currency translation adjustments, net $ 3 $ 3 $ (31) $ (31) $ 35 $ 35 Reclassification of currency translation adjustments on divestitures 15 15 42 42 — — Translation adjustments gains(losses) $ 18 $ 18 $ 11 $ 11 $ 35 $ 35 Unrealized Gains (Losses) Changes in fair value of cash flow hedges gains (losses) $ 1 $ 1 $ 2 $ 1 $ 1 $ 1 Changes in cash flow hedges reclassed to earnings (1) (1) — (1) — 2 1 Net Unrealized Gains (Losses) $ — $ 1 $ 1 $ 1 $ 3 $ 2 Defined Benefit Plans Gains (Losses) Reclassification of divested benefit plans and other $ 1 $ (1) $ 65 $ 62 $ — $ — Net actuarial/prior service gains (losses) — — — — (5) (4) Actuarial loss amortization/settlement (2) — — — — 2 2 Other gains (losses) (3) — — — — (4) (3) Changes in Defined Benefit Plans Gains (Losses) $ 1 $ (1) $ 65 $ 62 $ (7) $ (5) Other Comprehensive Income (Loss) $ 19 $ 18 $ 77 $ 74 $ 31 $ 32 _____________________________ (1) Reclassified to Cost of sales - refer to Note 12 – Financial Instruments for additional information regarding our cash flow hedges. (2) Reclassified to total net periodic benefit cost. |
Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block] | Below are the balances and changes in AOCL (1) : (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2018 $ (426) $ 2 $ (1) $ (425) Other comprehensive income (loss) before reclassifications 3 1 — 4 Amounts reclassified from accumulated other comprehensive loss 15 — (1) 14 Net current period other comprehensive income (loss) 18 1 (1) 18 Balance at December 31, 2019 $ (408) $ 3 $ (2) $ (407) (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2017 $ (437) $ 1 $ (58) $ (494) Reclassification of amounts impacted by Tax Reform — — (5) (5) Other comprehensive income (loss) before reclassifications (31) 1 — (30) Amounts reclassified from accumulated other comprehensive loss 42 — 62 104 Net current period other comprehensive income (loss) 11 1 62 74 Balance at December 31, 2018 $ (426) $ 2 $ (1) $ (425) (in millions) Currency Translation Adjustments Gains (Losses) on Cash Flow Hedges Defined Benefit Pension Items Total Balance at December 31, 2016 $ (472) $ (1) $ (53) $ (526) Other comprehensive income (loss) before reclassifications 35 2 (5) 32 Amounts reclassified from accumulated other comprehensive loss — — — — Net current period other comprehensive income (loss) 35 2 (5) 32 Balance at December 31, 2017 $ (437) $ 1 $ (58) $ (494) __________ (1) All amounts are net of tax. Tax effects were immaterial. |
Earnings per Share (Tables)
Earnings per Share (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Earnings Per Share [Abstract] | |
Basic and Diluted Earnings per Share | The following table sets forth the computation of basic and diluted earnings per share of common stock: Year Ended December 31, (in millions, except per share data. Shares in thousands) 2019 2018 2017 Net Income (Loss) per Share: Net income (loss) $ (1,934) $ (416) $ 177 Cash dividend paid - preferred stock (10) (10) (10) Adjusted Net Income (Loss) From Continuing Operations Available to Common Shareholders (1,944) (426) 167 Net income (loss) from discontinued operations — — 4 Adjusted Net Income (Loss) Available to Common Shareholders $ (1,944) $ (426) $ 171 Weighted average common shares outstanding 209,318 206,056 204,007 Basic Earnings (Loss) per Share: Continuing operations $ (9.29) $ (2.06) $ 0.82 Discontinued operations — — 0.02 Basic Earnings (Loss) per Share $ (9.29) $ (2.06) $ 0.84 Diluted Earnings (Loss) per Share: Net income (loss) from continuing operations $ (1,934) $ (416) $ 177 Accrued dividends on preferred stock (10) (10) (10) Adjusted Net Income (Loss) From Continuing Operations Available to Common Shareholders (1,944) (426) 167 Net income (loss) from discontinued operations — — 4 Adjusted Net Income (Loss) Available to Common Shareholders $ (1,944) $ (426) $ 171 Weighted average common shares outstanding 209,318 206,056 204,007 Common shares issuable with respect to: Stock options — — 195 Restricted stock and performance units / shares — — 2,591 8% Convertible preferred stock — — — Adjusted Weighted Average Common Shares Outstanding 209,318 206,056 206,793 Diluted Earnings (Loss) per Share: Continuing operations $ (9.29) $ (2.06) $ 0.81 Discontinued operations — — 0.02 Diluted Earnings (Loss) per Share $ (9.29) $ (2.06) $ 0.83 The following securities were not included in the computation of diluted earnings per share as they were either contingently issuable shares or shares that if included would have been anti-dilutive (shares in thousands): Stock Options — — — Restricted stock and performance shares/units — — 2,568 Convertible preferred stock — — 5,393 Total Anti-Dilutive Securities — — 7,961 |
Related Party Transactions (Tab
Related Party Transactions (Tables) | 12 Months Ended |
Dec. 31, 2019 | |
Related Party Transactions [Abstract] | |
Schedule of Related Party Transactions [Table Text Block] | Transactions with related parties were as follows: Year Ended December 31, (in millions) 2019 2018 2017 Revenue from related parties $ 33 $ 45 $ 51 Purchases from related parties $ 46 $ 41 $ 43 |
Recent Accounting Pronouncement
Recent Accounting Pronouncements - Narrative (Details) - USD ($) $ in Millions | Jan. 01, 2019 | Dec. 31, 2019 | Dec. 31, 2018 |
New Accounting Pronouncements or Change in Accounting Principle [Line Items] | |||
Operating Lease, Right-of-Use Asset | $ 271 | $ 0 | |
Other current liabilities | 647 | 567 | |
Other long-term liabilities | 91 | $ 280 | |
Operating Lease, Liability | $ 320 | ||
Operating Lease, Weighted Average Discount Rate, Percent | 5.50% | ||
Finance Lease, Weighted Average Discount Rate, Percent | 4.80% | ||
Operating Lease, Weighted Average Remaining Lease Term | 5 years | ||
Finance Lease, Weighted Average Remaining Lease Term | 3 years | ||
Lessee, Operating Lease, Lease Not yet Commenced, Liability | $ 15 | ||
Lessee, Operating Lease, Lease Not yet Commenced, Renewal Term | 3 years | ||
Lessee, Operating Lease, Lease Not yet Commenced, Term of Contract | 10 years | ||
New Lease Guidance [Member] | |||
New Accounting Pronouncements or Change in Accounting Principle [Line Items] | |||
Operating Lease, Right-of-Use Asset | $ 387 | ||
Other current liabilities | 103 | ||
Other long-term liabilities | (21) | ||
Operating Lease, Liability | 316 | ||
Cumulative Effect on Retained Earnings, Net of Tax | $ (8) |
Recent Accounting Pronounceme_2
Recent Accounting Pronouncements - Components of Lease Costs (Details) $ in Millions | 12 Months Ended | |
Dec. 31, 2019USD ($) | ||
Leases [Abstract] | ||
Finance Lease, Right-of-Use Asset, Amortization | $ 10 | |
Finance Lease, Interest Expense | 1 | |
Finance Lease, Cost | 11 | |
Operating Lease, Cost | 112 | |
Short-term Lease, Cost | 12 | |
Variable Lease, Cost | 30 | [1] |
Sublease Income | (7) | |
Lease, Cost, Total | $ 147 | |
[1] | Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases |
Recent Accounting Pronounceme_3
Recent Accounting Pronouncements - Supplemental Cash Flow Information Related to Leases (Details) $ in Millions | 12 Months Ended |
Dec. 31, 2019USD ($) | |
Leases [Abstract] | |
Operating Lease, Payments | $ 137 |
Finance Lease, Interest Payment on Liability | 1 |
Operating Cash Flow From Operating and Finance Lease | 138 |
Finance Lease, Principal Payments | 11 |
Right-of-Use Asset Obtained in Exchange for Operating Lease Liability | 32 |
Right-of-Use Asset Obtained in Exchange for Finance Lease Liability | $ 2 |
Recent Accounting Pronounceme_4
Recent Accounting Pronouncements - Supplemental Balance Sheet Information Related to Leases (Details) - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 |
Leases [Abstract] | ||
Operating Lease, Right-of-Use Asset | $ 271 | $ 0 |
Operating Lease, Liability, Current | 91 | 0 |
Operating Lease, Liability, Noncurrent | 229 | $ 0 |
Operating Lease, Liability, Total | 320 | |
Finance Lease, Right-of-Use Asset | 14 | |
Finance Lease, Liability, Current | 7 | |
Finance Lease, Liability, Noncurrent | 10 | |
Finance Lease, Liability, Total | $ 17 |
Recent Accounting Pronounceme_5
Recent Accounting Pronouncements - Future Lease Payments for Operating Leases (Details) - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 |
Leases [Abstract] | ||
Lessee, Operating Lease, Liability, Payments, Due Next Twelve Months | $ 106 | |
Lessee, Operating Lease, Liability, Payments, Due Year Two | 79 | |
Lessee, Operating Lease, Liability, Payments, Due Year Three | 57 | |
Lessee, Operating Lease, Liability, Payments, Due Year Four | 36 | |
Lessee, Operating Lease, Liability, Payments, Due Year Five | 28 | |
Lessee, Operating Lease, Liability, Payments, Due after Year Five | 62 | |
Lessee, Operating Lease, Liability, Payments, Due | 368 | |
Lessee, Operating Lease, Liability, Undiscounted Excess Amount | 48 | |
Operating Lease, Liability | $ 320 | |
Operating Leases, Future Minimum Payments Due, Next Twelve Months | $ 153 | |
Operating Leases, Future Minimum Payments, Due in Two Years | 113 | |
Operating Leases, Future Minimum Payments, Due in Three Years | 78 | |
Operating Leases, Future Minimum Payments, Due in Four Years | 53 | |
Operating Leases, Future Minimum Payments, Due in Five Years | 33 | |
Operating Leases, Future Minimum Payments, Due Thereafter | 76 | |
Operating Leases, Future Minimum Payments Due | $ 506 |
Recent Accounting Pronounceme_6
Recent Accounting Pronouncements Recent Accounting Pronouncements - Maturities of Finance Lease Liabilities (Details) $ in Millions | Dec. 31, 2019USD ($) |
Leases [Abstract] | |
Finance Lease, Liability, Payments, Due Next Twelve Months | $ 7 |
Finance Lease, Liability, Payments, Due Year Two | 6 |
Finance Lease, Liability, Payments, Due Year Three | 4 |
Finance Lease, Liability, Payments, Due Year Four | 1 |
Finance Lease, Liability, Payments, Due Year Five | 0 |
Finance Lease, Liability, Payments, Due after Year Five | 0 |
Finance Lease, Liability, Payment, Due | 18 |
Finance Lease, Liability, Undiscounted Excess Amount | 1 |
Finance Lease, Liability | $ 17 |
Revenue - Disaggregated Revenue
Revenue - Disaggregated Revenue (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Disaggregation of Revenue [Line Items] | |||
Revenue | $ 4,467 | $ 5,393 | $ 6,022 |
Revenue Recognized | 101 | 134 | |
Transferred at Point in Time | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 144 | 142 | |
Transferred over Time | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 4,323 | 5,251 | |
Commercial Industries | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 2,385 | 2,550 | 2,685 |
Government services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 1,263 | 1,351 | 1,433 |
Transportation Services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 781 | 729 | 767 |
Other | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 38 | 763 | |
Other | Disposed of by Sale | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 36 | 752 | 1,062 |
End-User Customer Experience | Commercial Industries | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 669 | 710 | |
Transaction Processing | Commercial Industries | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 595 | 651 | |
Commercial Healthcare [Domain] | Commercial Industries | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 519 | 510 | |
Human Resource and Learning Services | Commercial Industries | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 602 | 679 | |
Government Healthcare | Government services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 680 | 731 | |
Payment Solutions | Government services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 292 | 321 | |
State and Local | Government services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 235 | 245 | |
Federal | Government services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 56 | 54 | |
Tolling | Transportation Services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 327 | 300 | |
Transit | Transportation Services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 254 | 226 | |
Photo and Parking | Transportation Services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 190 | 188 | |
Commercial Vehicle Operations | Transportation Services | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | 10 | 15 | |
Education | Other | |||
Disaggregation of Revenue [Line Items] | |||
Revenue | $ 2 | $ 11 | $ 75 |
Revenue - Contract Assets and L
Revenue - Contract Assets and Liabilities (Details) - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 | |
Contract Assets (Unearned Income) | |||
Contract assets | $ 155 | $ 177 | |
Long-term Contract Asset | 10 | [1] | 7 |
Current Unearned Income | (108) | (112) | |
Unearned Income, Non-Current | (21) | [2] | (32) |
Net Contract Assets (Unearned Income) | 36 | 40 | |
Accounts receivable, net | $ 652 | $ 782 | |
[1] | Presented in Other long-term assets in the Consolidated Balance Sheets | ||
[2] | Presented in Other long-term liabilities in the Consolidated Balance Sheets |
Revenue - Performance Obligatio
Revenue - Performance Obligation (Details) $ in Billions | Dec. 31, 2019USD ($) |
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items] | |
Revenue, Remaining Performance Obligation, Amount | $ 1.8 |
Revenue, Remaining Performance Obligation, Percentage | 67.00% |
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-01-01 | |
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items] | |
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Period | 2 years |
Revenue - Costs to Obtain and F
Revenue - Costs to Obtain and Fulfill a Contract (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Capitalized Contract Cost [Line Items] | |||
Capitalized Contract Cost, Amortization | $ 42 | $ 50 | $ 62 |
Sales Commissions | |||
Capitalized Contract Cost [Line Items] | |||
Capitalized Contract Cost, Net, Noncurrent | 18 | 24 | |
Inducement Payments | |||
Capitalized Contract Cost [Line Items] | |||
Capitalized Contract Cost, Net, Noncurrent | 21 | 23 | |
Contract Fulfillment Cost | |||
Capitalized Contract Cost [Line Items] | |||
Capitalized Contract Cost, Net, Noncurrent | $ 45 | $ 53 |
Segment Reporting - Segment Rev
Segment Reporting - Segment Revenue and Segment Profit (Loss) (Details) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019USD ($)primaryreportablesegment | Dec. 31, 2018USD ($) | Dec. 31, 2017USD ($) | |
Segment Reporting Information [Line Items] | |||
Revenue | $ 4,467 | $ 5,393 | $ 6,022 |
Segment profit (loss) | 273 | 422 | 417 |
Segment Depreciation and Amortization | 216 | 221 | 254 |
Segment Adjusted EBITDA | $ 494 | 640 | 672 |
Reportable segments, number | primaryreportablesegment | 3 | ||
Commercial Industries | |||
Segment Reporting Information [Line Items] | |||
Revenue | $ 2,385 | 2,550 | 2,685 |
Segment profit (loss) | 448 | 501 | 563 |
Segment Depreciation and Amortization | 94 | 97 | 98 |
Segment Adjusted EBITDA | 542 | 598 | 661 |
Government services | |||
Segment Reporting Information [Line Items] | |||
Revenue | 1,263 | 1,351 | 1,433 |
Segment profit (loss) | 394 | 424 | 398 |
Segment Depreciation and Amortization | 28 | 30 | 41 |
Segment Adjusted EBITDA | 423 | 451 | 440 |
Transportation Services | |||
Segment Reporting Information [Line Items] | |||
Revenue | 781 | 729 | 767 |
Segment profit (loss) | 120 | 113 | 114 |
Segment Depreciation and Amortization | 33 | 36 | 43 |
Segment Adjusted EBITDA | 157 | 149 | 157 |
Other | |||
Segment Reporting Information [Line Items] | |||
Revenue | 38 | 763 | |
Other | Education | |||
Segment Reporting Information [Line Items] | |||
Revenue | 2 | 11 | 75 |
Segment profit (loss) | 0 | (19) | 16 |
Segment Depreciation and Amortization | 0 | 3 | 2 |
Segment Adjusted EBITDA | 0 | (16) | 18 |
Other | Disposed of by Sale | |||
Segment Reporting Information [Line Items] | |||
Revenue | 36 | 752 | 1,062 |
Segment profit (loss) | 1 | 98 | 128 |
Segment Depreciation and Amortization | 0 | 7 | 13 |
Segment Adjusted EBITDA | 1 | 105 | 141 |
Corporate, Non-Segment [Member] | |||
Segment Reporting Information [Line Items] | |||
Revenue | 0 | 0 | 0 |
Segment profit (loss) | (690) | (695) | (802) |
Segment Depreciation and Amortization | 61 | 48 | 57 |
Segment Adjusted EBITDA | $ (629) | $ (647) | $ (745) |
Segment Reporting - Reconciliat
Segment Reporting - Reconciliation Of Operating Profit Loss (Details) - USD ($) $ in Millions | 3 Months Ended | 12 Months Ended | |||
Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Segment Reporting [Abstract] | |||||
Income (Loss) from Continuing Operations before Income Taxes | $ (2,106) | $ (395) | $ (16) | ||
Reconciling items: | |||||
Amortization of Acquired Intangible Assets | 246 | 242 | 243 | ||
Restructuring and Related Cost, Incurred Cost | 71 | 81 | 101 | ||
Interest expense | 78 | 112 | 137 | ||
(Gain) loss on extinguishment of debt | 0 | 108 | 0 | ||
Goodwill, Impairment Loss | $ 1,100 | $ 284 | 1,952 | 0 | 0 |
(Gain) loss on divestitures and transaction costs | 25 | 42 | (42) | ||
Litigation Costs (Recoveries), Net | 17 | 227 | (11) | ||
Separation costs | 0 | 0 | 12 | ||
Other (income) expenses, net | (10) | 5 | (7) | ||
Segment profit (loss) | 273 | 422 | 417 | ||
Segment Depreciation and Amortization | 216 | 221 | 254 | ||
NY MMIS charge (credit) | 1 | (2) | 9 | ||
HE charge (credit) | 0 | (1) | (8) | ||
Other Nonrecurring (Income) Expense | 4 | 0 | 0 | ||
Segment Adjusted EBITDA | $ 494 | $ 640 | $ 672 |
Segment Reporting - Geographic
Segment Reporting - Geographic Revenue and Assets (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Revenues from External Customers and Long-Lived Assets [Line Items] | |||
Revenue | $ 4,467 | $ 5,393 | $ 6,022 |
Long-Lived Assets | 802 | 465 | |
United States | |||
Revenues from External Customers and Long-Lived Assets [Line Items] | |||
Revenue | 4,000 | 4,748 | 5,303 |
Long-Lived Assets | 612 | 375 | |
Europe | |||
Revenues from External Customers and Long-Lived Assets [Line Items] | |||
Revenue | 386 | 497 | 538 |
Long-Lived Assets | 53 | 28 | |
Other areas | |||
Revenues from External Customers and Long-Lived Assets [Line Items] | |||
Revenue | 81 | 148 | $ 181 |
Long-Lived Assets | $ 137 | $ 62 |
Divestiture (Details)
Divestiture (Details) - Customer Care Contracts - USD ($) $ in Millions | 3 Months Ended | 12 Months Ended | |
Mar. 31, 2019 | Dec. 31, 2019 | Dec. 31, 2018 | |
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items] | |||
Additional Pre-tax loss on disposal and adjustment to final sales price | $ 17 | ||
Divestiture revenue | $ 36 | $ 439 |
Business Combinations (Details)
Business Combinations (Details) - USD ($) $ in Millions | Jan. 01, 2019 | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 |
Business Acquisition [Line Items] | ||||
Goodwill | $ 1,502 | $ 3,408 | $ 3,366 | |
Health Solutions Plus | ||||
Business Acquisition [Line Items] | ||||
Consideration transferred for acquisition | $ 90 | |||
Business Combination, Contingent Consideration, Liability | 7 | |||
Business Acquisition, Total consideration | 97 | |||
Net Tangible Assets | 10 | |||
Goodwill | 49 | |||
Intangible Assets, Net (Including Goodwill) | 68 | |||
Total Assets | 97 | |||
Goodwill, Portion Currently Not Tax Deductible | 7 | |||
Maximum contingent consideration payment | 8 | |||
Revenues | 20 | |||
Income (Loss) from Subsidiaries, before Tax | $ 6 | |||
Business Combination, Contingent Consideration Arrangements Period | 2 years | |||
Health Solutions Plus | Customer Relationships [Member] | ||||
Business Acquisition [Line Items] | ||||
Finite-Lived Intangible Assets, Gross | 18 | |||
Estimated Useful Lives | 15 years | |||
Health Solutions Plus | Trademarks and Trade Names [Member] | ||||
Business Acquisition [Line Items] | ||||
Finite-Lived Intangible Assets, Gross | 1 | |||
Estimated Useful Lives | 1 year 6 months | |||
Health Solutions Plus | Developed Technology Rights [Member] | ||||
Business Acquisition [Line Items] | ||||
Finite-Lived Intangible Assets, Gross | $ 19 | |||
Health Solutions Plus | Developed Technology [Member] | ||||
Business Acquisition [Line Items] | ||||
Estimated Useful Lives | 7 years |
Accounts Receivable, Net (Detai
Accounts Receivable, Net (Details) - USD ($) $ in Millions | 12 Months Ended | |
Dec. 31, 2019 | Dec. 31, 2018 | |
Accounts, Notes, Loans and Financing Receivable [Line Items] | ||
Allowance for Doubtful Accounts Receivable | $ 2 | $ 1 |
Accounts receivable, net | 652 | 782 |
Accounts receivable sales | $ 204 | $ 119 |
Land, Buildings, Equipment an_3
Land, Buildings, Equipment and Software, Net (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Property, Plant, Equipment and Software [Line Items] | |||
Property, Plant and Equipment, Gross, Total | $ 1,292 | $ 1,222 | |
Accumulated Depreciation, Depletion and Amortization, Property, Plant, and Equipment | (950) | (894) | |
Land, buildings and equipment, net | 342 | 328 | |
Depreciation | 123 | 121 | $ 125 |
Land [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Land | 1 | 2 | |
Building and building equipment [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Buildings and Improvements, Gross | 7 | 7 | |
Leasehold Improvements [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Leasehold Improvements, Gross | 267 | 246 | |
Office furniture and equipment [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Furniture and Fixtures, Gross | 964 | 901 | |
Other [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Other Land, Building, Equipment and Software | 3 | 2 | |
Construction in progress [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Construction in Progress, Gross | $ 50 | $ 64 | |
Minimum [Member] | Building and building equipment [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Property, Plant and Equipment, Useful Life | 25 years | ||
Minimum [Member] | Office furniture and equipment [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Property, Plant and Equipment, Useful Life | 3 years | ||
Minimum [Member] | Other [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Property, Plant and Equipment, Useful Life | 4 years | ||
Maximum [Member] | Building and building equipment [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Property, Plant and Equipment, Useful Life | 50 years | ||
Maximum [Member] | Office furniture and equipment [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Property, Plant and Equipment, Useful Life | 15 years | ||
Maximum [Member] | Other [Member] | |||
Property, Plant, Equipment and Software [Line Items] | |||
Property, Plant and Equipment, Useful Life | 20 years |
Land, Buildings, Equipment an_4
Land, Buildings, Equipment and Software, Net - Internal Use Software (Details) - USD ($) $ in Millions | 12 Months Ended | |||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | ||
Property, Plant, Equipment and Software [Line Items] | ||||
Capitalized Computer Software, Additions | $ 70 | $ 47 | $ 36 | |
capitalized product software | 9 | 8 | 10 | |
Capitalized Computer Software, Net | [1] | 150 | 123 | |
Product software | [1] | 40 | 18 | |
internal use and product software, amortization | $ 48 | $ 46 | $ 65 | |
Internal Use and Product Software, Useful Lives Maximum | 7 years | |||
Internal Use and Product Software, Useful Lives Minimum | 1 year | |||
[1] | Refer to Note 10 – Supplementary Financial Information for additional information. |
Goodwill and Intangible Asset_3
Goodwill and Intangible Assets, Net - Goodwill (Details) $ in Millions | 3 Months Ended | 12 Months Ended | |||||
Dec. 31, 2019USD ($)primaryReportingUnits | Jun. 30, 2019USD ($) | Mar. 31, 2019USD ($) | Dec. 31, 2019USD ($)primaryreportablesegment | Dec. 31, 2018USD ($) | Dec. 31, 2017USD ($) | ||
Goodwill [Roll Forward] | |||||||
Beginning Balance, Goodwill | $ 3,408 | $ 3,408 | $ 3,366 | ||||
Foreign currency translation | (2) | (26) | |||||
Goodwill, Acquired During Period | 49 | ||||||
Goodwill, Impairment Loss | $ (1,100) | (284) | (1,952) | 0 | $ 0 | ||
Ending Balance, Goodwill | $ 1,502 | $ 1,502 | 3,408 | 3,366 | |||
Reportable segments, number | primaryreportablesegment | 3 | ||||||
Number of Reporting Units | primaryReportingUnits | 6 | ||||||
Tax Benefit, Goodwill Impairment Loss | $ 6 | ||||||
Goodwill Impairment Loss, Adjustment | 69 | ||||||
Asset Impairment Charges | 284 | ||||||
Commercial Industries segment | |||||||
Goodwill [Roll Forward] | |||||||
Beginning Balance, Goodwill | 1,391 | $ 1,391 | 1,399 | ||||
Foreign currency translation | 0 | (10) | |||||
Goodwill, Acquired During Period | 49 | ||||||
Goodwill, Impairment Loss | (618) | ||||||
Ending Balance, Goodwill | 821 | 821 | 1,391 | 1,399 | |||
Tax Benefit, Goodwill Impairment Loss | 5 | ||||||
Goodwill Impairment Loss, Adjustment | 53 | ||||||
Government services | |||||||
Goodwill [Roll Forward] | |||||||
Beginning Balance, Goodwill | 1,376 | 1,376 | 1,310 | ||||
Foreign currency translation | (1) | 0 | |||||
Goodwill, Acquired During Period | 0 | ||||||
Goodwill, Impairment Loss | 512 | (754) | |||||
Ending Balance, Goodwill | 621 | 621 | 1,376 | 1,310 | |||
Tax Benefit, Goodwill Impairment Loss | 1 | ||||||
Goodwill Impairment Loss, Adjustment | 16 | ||||||
Transportation Services | |||||||
Goodwill [Roll Forward] | |||||||
Beginning Balance, Goodwill | $ 641 | 641 | 657 | ||||
Foreign currency translation | (1) | (16) | |||||
Goodwill, Acquired During Period | 0 | ||||||
Goodwill, Impairment Loss | (580) | ||||||
Ending Balance, Goodwill | 60 | 60 | 641 | $ 657 | |||
Tax Benefit, Goodwill Impairment Loss | 1 | ||||||
Goodwill Impairment Loss, Adjustment | $ 20 | ||||||
Held-for-sale | |||||||
Goodwill [Roll Forward] | |||||||
Goodwill held for sale | 12 | ||||||
Goodwill, Other Increase (Decrease) | [1] | (1) | 80 | ||||
Held-for-sale | Commercial Industries segment | |||||||
Goodwill [Roll Forward] | |||||||
Goodwill held for sale | 12 | ||||||
Goodwill, Other Increase (Decrease) | [1] | (1) | 14 | ||||
Held-for-sale | Government services | |||||||
Goodwill [Roll Forward] | |||||||
Goodwill held for sale | 0 | ||||||
Goodwill, Other Increase (Decrease) | [1] | 0 | 66 | ||||
Held-for-sale | Transportation Services | |||||||
Goodwill [Roll Forward] | |||||||
Goodwill held for sale | 0 | ||||||
Goodwill, Other Increase (Decrease) | [1] | $ 0 | $ 0 | ||||
[1] | Represents 2018 true-up to the 2017 Assets held for sale. |
Goodwill and Intangible Asset_4
Goodwill and Intangible Assets, Net - Intangible Assets by Major Class (Details) - USD ($) $ in Millions | 12 Months Ended | |||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | ||
Finite-Lived Intangible Assets [Line Items] | ||||
Gross Carrying Amount | $ 2,921 | $ 2,920 | ||
Accumulated Amortization | 2,495 | 2,269 | ||
Net Amount | 426 | 651 | ||
Amortization of Intangible Assets | 246 | 242 | $ 243 | |
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract] | ||||
2019 | 240 | |||
2020 | 122 | |||
2021 | 24 | |||
2022 | 6 | |||
2023 | 4 | |||
Capitalized Computer Software, Net | [1] | $ 150 | 123 | |
Customer relationships [Member] | ||||
Finite-Lived Intangible Assets [Line Items] | ||||
Weighted Average Amortization Useful Life | 12 years | |||
Gross Carrying Amount | $ 2,920 | 2,914 | ||
Accumulated Amortization | 2,494 | 2,264 | ||
Net Amount | $ 426 | 650 | ||
Technology, patents and non-compete [Member] | ||||
Finite-Lived Intangible Assets [Line Items] | ||||
Weighted Average Amortization Useful Life | 4 years | |||
Gross Carrying Amount | $ 1 | 6 | ||
Accumulated Amortization | 1 | 5 | ||
Net Amount | 0 | $ 1 | ||
Commercial Industries segment | ||||
Finite-Lived Intangible Assets [Line Items] | ||||
Net Amount | 285 | |||
Government services | ||||
Finite-Lived Intangible Assets [Line Items] | ||||
Net Amount | 96 | |||
Transportation Services | ||||
Finite-Lived Intangible Assets [Line Items] | ||||
Net Amount | $ 45 | |||
[1] | Refer to Note 10 – Supplementary Financial Information for additional information. |
Restructuring and Asset Impai_3
Restructuring and Asset Impairment Charges (Details) - USD ($) $ in Millions | 12 Months Ended | |||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | ||
Restructuring Cost and Reserve [Line Items] | ||||
Net current period restructuring charges, continuing operations | $ 67 | $ 78 | $ 92 | |
Restructuring reserve [Roll Forward] | ||||
Balance at beginning of period | 49 | 44 | ||
Restructuring provision | 78 | 78 | ||
Changes in estimates | (11) | 0 | ||
Total Net Current Period Charges | [1] | 67 | 78 | |
restructuring cash payments and other charges against the reserve | (73) | (73) | ||
Restructuring Reserve, Reclassification to Operating ROU Assets | [2] | (22) | ||
Balance at end of period | 21 | 49 | 44 | |
Strategic transformation costs | 4 | 3 | 9 | |
Commercial Industries | ||||
Restructuring Cost and Reserve [Line Items] | ||||
Net current period restructuring charges, continuing operations | 24 | 26 | 15 | |
Government services | ||||
Restructuring Cost and Reserve [Line Items] | ||||
Net current period restructuring charges, continuing operations | 1 | 1 | 2 | |
Transportation Services | ||||
Restructuring Cost and Reserve [Line Items] | ||||
Net current period restructuring charges, continuing operations | 2 | 3 | 1 | |
Other | ||||
Restructuring Cost and Reserve [Line Items] | ||||
Net current period restructuring charges, continuing operations | 0 | 6 | 4 | |
Corporate, Non-Segment [Member] | ||||
Restructuring Cost and Reserve [Line Items] | ||||
Net current period restructuring charges, continuing operations | 40 | 42 | 70 | |
Employee Severance [Member] | ||||
Restructuring reserve [Roll Forward] | ||||
Balance at beginning of period | 13 | 14 | ||
Restructuring provision | 33 | 39 | ||
Changes in estimates | (5) | (5) | ||
Total Net Current Period Charges | [1] | 28 | 34 | |
restructuring cash payments and other charges against the reserve | (26) | (35) | ||
Restructuring Reserve, Reclassification to Operating ROU Assets | [2] | 0 | ||
Balance at end of period | 15 | 13 | 14 | |
Lease Cancellation and Other Costs [Member] | ||||
Restructuring reserve [Roll Forward] | ||||
Balance at beginning of period | 36 | 30 | ||
Restructuring provision | 30 | 35 | ||
Changes in estimates | (6) | 6 | ||
Total Net Current Period Charges | [1] | 24 | 41 | |
restructuring cash payments and other charges against the reserve | (32) | (35) | ||
Restructuring Reserve, Reclassification to Operating ROU Assets | [2] | (22) | ||
Balance at end of period | 6 | 36 | 30 | |
Lease Cancellation and Other Costs [Member] | Data Center Consolidation [Member] | ||||
Restructuring reserve [Roll Forward] | ||||
Restructuring provision | 21 | 4 | ||
Facility Closing [Member] | ||||
Restructuring reserve [Roll Forward] | ||||
Balance at beginning of period | 0 | 0 | ||
Restructuring provision | 15 | 4 | ||
Changes in estimates | 0 | (1) | ||
Total Net Current Period Charges | [1] | 15 | 3 | |
restructuring cash payments and other charges against the reserve | (15) | (3) | ||
Restructuring Reserve, Reclassification to Operating ROU Assets | [2] | 0 | ||
Balance at end of period | $ 0 | $ 0 | $ 0 | |
[1] | Represents amounts recognized within the Consolidated Statements of Income (Loss) for the years shown. | |||
[2] | Relates to the adoption of the new lease guidance. |
Supplementary Financial Infor_3
Supplementary Financial Information, Other Current Assets (Details) - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Supplemental Financial Information [Abstract] | ||||
Prepaid Expense and Other Assets, Current | $ 70 | $ 87 | ||
Income Taxes Receivable, Current | 38 | 40 | ||
Value Added Tax Receivable, Current | 20 | 22 | ||
Restricted Cash and Investments, Current | 9 | 9 | $ 9 | |
Other Receivables, Net, Current | 52 | 6 | ||
Other Assets, Miscellaneous, Current | [1] | 94 | 70 | |
Other current assets | $ 283 | $ 234 | ||
[1] | The balances at December 31, 2019 and 2018 include capitalized cloud computing implementation costs, net, which represents technology solutions, of $40 million and $5 million at December 31, 2019 and 2018, respectively. The costs have estimated useful lives of 3 to 5 years with amortization expense of $2 million, $0 million and $0 million for the years ended December 31, 2019, 2018 and 2017, respectively. The amortization expense and the associated hosting fees are included in Cost of services and Selling, general and administrative expenses on the Company's Consolidated Statements of Income (Loss). |
Supplementary Financial Infor_4
Supplementary Financial Information, Other Current Liabilities (Details) - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 |
Condensed Financial Information Disclosure [Abstract] | ||
Other Accrued Liabilities, Current | $ 309 | $ 330 |
Estimated Litigation Liability, Current | 178 | 147 |
Operating Lease, Liability, Current | 91 | 0 |
Restructuring Reserve, Current | 15 | 36 |
Taxes Payable, Current | 11 | 3 |
Accrual for Taxes Other than Income Taxes, Current | 16 | 15 |
Other Sundry Liabilities, Current | 27 | 36 |
Other current liabilities | $ 647 | $ 567 |
Supplementary Financial Infor_5
Supplementary Financial Information, Other Long-Term Assets (Details) - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 | |
Condensed Financial Information Disclosure [Abstract] | |||
Capitalized Computer Software, Net | [1] | $ 150 | $ 123 |
Deferred Costs, Noncurrent | [2] | 84 | 100 |
Product Software, net | 40 | 18 | |
Other Assets, Miscellaneous, Noncurrent | [3] | 113 | 88 |
Other long-term assets | $ 387 | $ 329 | |
[1] | Refer to Note 10 – Supplementary Financial Information for additional information. | ||
[2] | The balances at December 31, 2019 and 2018 are expected to be amortized over a weighted average remaining life of approximately 12 and 10 years, respectively | ||
[3] | The balances at December 31, 2019 and 2018 include capitalized cloud computing implementation costs, net, which represents technology solutions, of $40 million and $5 million at December 31, 2019 and 2018, respectively. The costs have estimated useful lives of 3 to 5 years with amortization expense of $2 million, $0 million and $0 million for the years ended December 31, 2019, 2018 and 2017, respectively. The amortization expense and the associated hosting fees are included in Cost of services and Selling, general and administrative expenses on the Company's Consolidated Statements of Income (Loss). |
Supplementary Financial Infor_6
Supplementary Financial Information, Other Long-Term Liabilities (Details) - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 | |
Condensed Financial Information Disclosure [Abstract] | |||
Estimated Litigation Liability, Noncurrent | $ 0 | $ 144 | |
Accrued Income Taxes, Noncurrent | 20 | 29 | |
Long-term Unearned Income | 21 | [1] | 32 |
Restructuring Reserve, Noncurrent | 6 | 13 | |
Other Sundry Liabilities, Noncurrent | 44 | 62 | |
Other long-term liabilities | $ 91 | $ 280 | |
[1] | Presented in Other long-term liabilities in the Consolidated Balance Sheets |
Supplementary Financial Infor_7
Supplementary Financial Information, Hosting Arrangement, Service Contract, Implementation Cost, (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Condensed Financial Information Disclosure [Abstract] | |||
Hosting Arrangement, Service Contract, Implementation Cost, Capitalized, after Accumulated Amortization | $ 40 | $ 5 | |
Hosting Arrangement, Service Contract, Implementation Cost, Expense, Amortization | $ 2 | $ 0 | $ 0 |
Hosting Arrangement, Service Contract, Implementation Cost, Capitalized, Useful Life, Minimum | 3 years | ||
Hosting Arrangement, Service Contract, Implementation Cost, Capitalized, Useful Life, Maximum | 5 years |
Supplementary Financial Infor_8
Supplementary Financial Information, Deferred Contract Costs (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Condensed Financial Information Disclosure [Abstract] | |||
Weighted Average Life, Services Revenue, Deferred Set-up Costs | 12 years | 10 years | |
Amortization of Customer Contract Costs CY Plus 1 | $ 32 | ||
Amortization of Customer Contract Costs CY Plus 2 | 9 | ||
Amortization of Customer Contract Costs CY Plus 3 | 7 | ||
Amortization of Customer Contract Costs CY Plus 4 | 4 | ||
Amortization of Customer Contract Costs CY Plus 5 | 2 | ||
Amortization of Customer Contract Costs CY Plus 6 and Beyond | 30 | ||
Capitalized Contract Cost, Amortization | $ 42 | $ 50 | $ 62 |
Debt - Long-term Debt (Details)
Debt - Long-term Debt (Details) - USD ($) $ in Millions | Jul. 10, 2018 | Jun. 28, 2018 | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 07, 2016 | |
Debt Instrument [Line Items] | ||||||
Write off of Deferred Debt Issuance Cost | $ 3 | |||||
Repayments of Debt | $ 476 | |||||
Capital Lease Obligations | $ 17 | $ 26 | ||||
Total Long-term Debt | 1,464 | 1,512 | ||||
Long-term debt from continuing operations, maturities, repayments of principal debt in next twelve months | 50 | |||||
Long-term Debt from Continuing Operations, Maturities, Repayments of Principal Debt in Year Two | 84 | |||||
Long-term Debt from Continuing Operations, Maturities, Repayments of Principal in Year Three | 571 | |||||
Long-term Debt from Continuing Operations, Maturities, Repayments of Principal in Year Four | 800 | |||||
Long-term Debt from Continuing Operations, Maturities, Repayments of Principal in Year Five | 34 | |||||
Long-term Debt from Continuing Operations, Maturities, Repayments of Principal after Year Five | 0 | |||||
Long-term Debt from Continuing Operations, Gross | 1,539 | |||||
Redemption Premium | 95 | |||||
Write Off Of Unamortized Discount And Deferred Debt Issuance Cost | $ 13 | |||||
Debt Instrument, Unamortized Discount (Premium) and Debt Issuance Costs, Net | 25 | 31 | ||||
Current portion of long-term debt | 50 | 55 | ||||
Revolving Credit Facility [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Line of Credit Facility, Maximum Borrowing Capacity | $ 750 | |||||
Term Loan A due 2021 [Member] | ||||||
Debt Instrument [Line Items] | ||||||
Debt, Weighted Average Interest Rate | [1] | 3.42% | ||||
Principal debt | $ 700 | |||||
Term Loan A due 2022 [Member] | ||||||
Debt Instrument [Line Items] | ||||||
Debt Instrument, Interest Rate, Increase (Decrease) | (0.50%) | |||||
Principal debt | $ 664 | 705 | ||||
Term Loan A due 2022 [Member] | Minimum [Member] | London Interbank Offered Rate (LIBOR) [Member] | ||||||
Debt Instrument [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 1.75% | |||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 1.75% | |||||
Term Loan B due 2023 [Member] | ||||||
Debt Instrument [Line Items] | ||||||
Debt Instrument, Interest Rate, Increase (Decrease) | (0.50%) | |||||
Debt, Weighted Average Interest Rate | [1] | 5.48% | ||||
Principal debt | $ 824 | 833 | $ 850 | |||
Term Loan B due 2023 [Member] | Minimum [Member] | London Interbank Offered Rate (LIBOR) [Member] | ||||||
Debt Instrument [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 2.50% | |||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 2.50% | |||||
Senior Notes due 2024 [Member] | ||||||
Debt Instrument [Line Items] | ||||||
Debt, Weighted Average Interest Rate | [1] | 10.91% | ||||
Principal debt | $ 34 | $ 34 | ||||
Debt Instrument, Interest Rate, Stated Percentage | 10.50% | |||||
Capital Lease Obligations [Member] | ||||||
Debt Instrument [Line Items] | ||||||
Debt, Weighted Average Interest Rate | [1] | 4.79% | ||||
Principal Debt Balance | ||||||
Debt Instrument [Line Items] | ||||||
Principal debt | $ 1,539 | $ 1,598 | ||||
[1] | Represents weighted average effective interest rate which includes the effect of discounts and premiums on issued debt. |
Debt - Credit Facility, Senior
Debt - Credit Facility, Senior Notes, and Loan Repricing (Details) - USD ($) $ in Millions | Jul. 10, 2018 | Jun. 28, 2018 | Jun. 27, 2018 | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 07, 2016 |
Line of Credit Facility [Line Items] | ||||||
Letters of Credit Outstanding, Amount | $ 83 | |||||
Write off of Deferred Debt Issuance Cost | $ 3 | |||||
Repayments of Debt | $ 476 | |||||
Redemption Premium | 95 | |||||
Write Off Of Unamortized Discount And Deferred Debt Issuance Cost | $ 13 | |||||
Debt Instrument, Redemption, Period Two [Member] | Senior Notes [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Redemption Price, Percentage | 100.00% | |||||
Revolving Credit Facility [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Line of Credit Facility, Maximum Borrowing Capacity | $ 750 | |||||
Credit Facility Leverage Terms Foreign Subsidiary | 65.00% | |||||
Credit Facility Subsidiary Leverage Terms Low after Sept 30, 2018 | 3.75 | |||||
Term Loan A due 2021 [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Letter of credit sub-facility | $ 700 | |||||
Term Loan B due 2023 [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Letter of credit sub-facility | $ 824 | $ 833 | 850 | |||
Debt Instrument, Interest Rate, Increase (Decrease) | (0.50%) | |||||
Term Loan B due 2023 [Member] | London Interbank Offered Rate (LIBOR) [Member] | Maximum [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 3.00% | |||||
Term Loan B due 2023 [Member] | London Interbank Offered Rate (LIBOR) [Member] | Minimum [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 2.50% | |||||
Revolving Credit Facility [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Interest Rate, Increase (Decrease) | (0.50%) | |||||
Revolving Credit Facility [Member] | London Interbank Offered Rate (LIBOR) [Member] | Maximum [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 2.25% | |||||
Revolving Credit Facility [Member] | London Interbank Offered Rate (LIBOR) [Member] | Minimum [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 1.75% | |||||
Letter of Credit [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Letter of credit sub-facility | $ 300 | |||||
Senior Notes due 2024 [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Letter of credit sub-facility | 34 | $ 34 | ||||
Debt Instrument, Interest Rate, Stated Percentage | 10.50% | |||||
Term Loan A due 2022 [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Letter of credit sub-facility | $ 664 | $ 705 | ||||
Debt Instrument, Interest Rate, Increase (Decrease) | (0.50%) | |||||
Term Loan A due 2022 [Member] | London Interbank Offered Rate (LIBOR) [Member] | Maximum [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 2.25% | |||||
Term Loan A due 2022 [Member] | London Interbank Offered Rate (LIBOR) [Member] | Minimum [Member] | ||||||
Line of Credit Facility [Line Items] | ||||||
Debt Instrument, Basis Spread on Variable Rate | 1.75% |
Debt - Interest Income_Expense
Debt - Interest Income/Expense (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Debt Disclosure [Abstract] | |||
Interest paid on short-term and long-term debt | $ 69 | $ 100 | $ 129 |
Interest Expense | 78 | 112 | 137 |
Interest Income | $ 6 | $ 7 | $ 3 |
Financial Instruments - Foreign
Financial Instruments - Foreign Exchange Risk Management (Details) - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 | |
Philippine Peso U.S. Dollar [Member] | |||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Derivative, Notional Amount | $ 57 | $ 53 | |
Indian Rupee U S Dollar Member | |||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Derivative, Notional Amount | 85 | 69 | |
Mexican Peso U. S. Dollar [Member] | |||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Derivative, Notional Amount | 0 | 8 | |
All Other Currency [Member] | |||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Derivative, Notional Amount | $ 65 | 37 | |
Designated as Hedging Instrument [Member] | |||
Foreign Exchange Contracts [Line Items] | |||
Average Maturity of Foreign Exchange Hedging Contracts - within Three Months | 76.00% | ||
Average Maturity of Foreign Exchange Hedging Contracts - within Three and Six Months | 9.00% | ||
Average Maturity of Foreign Exchange Hedging Contracts - within Six and Twelve Months | 12.00% | ||
Average Maturity of Foreign Exchange Hedging Contracts - greater than twelve months | 3.00% | ||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Derivative, Notional Amount | $ 207 | 167 | |
Foreign exchange contract [Member] | |||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Fair Value Asset (Liability) | [1] | 2 | 2 |
Foreign exchange contract [Member] | Philippine Peso U.S. Dollar [Member] | |||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Fair Value Asset (Liability) | [1] | 1 | 0 |
Foreign exchange contract [Member] | Indian Rupee U S Dollar Member | |||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Fair Value Asset (Liability) | [1] | 1 | 2 |
Foreign exchange contract [Member] | Mexican Peso U. S. Dollar [Member] | |||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Fair Value Asset (Liability) | [1] | 0 | 0 |
Foreign exchange contract [Member] | All Other Currency [Member] | |||
Summary of Foreign Exchange Hedging Positions [Abstract] | |||
Fair Value Asset (Liability) | [1] | $ 0 | $ 0 |
[1] | Represents the net receivable (payable) amount included in the Consolidated Balance Sheet. |
Fair Value of Financial Asset_3
Fair Value of Financial Assets and Liabilities - Recurring (Details) - Fair Value, Measurements, Recurring [Member] - Significant Other Observable Inputs (Level 2) [Member] - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 |
Assets: | ||
Total | $ 2 | $ 3 |
Liabilities: | ||
Foreign exchange contracts - forwards | 0 | 1 |
Total | 0 | 1 |
Foreign exchange contracts - forwards [Member] | ||
Assets: | ||
Foreign exchange contracts - forwards | $ 2 | $ 3 |
Fair Value of Financial Asset_4
Fair Value of Financial Assets and Liabilities - Nonrecurring (Details) - Fair Value, Measurements, Nonrecurring [Member] - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 |
Carrying Amount [Member] | ||
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items] | ||
Trade Receivables Held-for-sale, Amount | $ 0 | $ 15 |
Total Liabilities held for sale | 0 | 40 |
Long-term debt | 1,464 | 1,512 |
Business Combination, Contingent Consideration, Liability | 4 | 0 |
Fair Value [Member] | ||
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items] | ||
Trade Receivables Held-for-sale, Amount | 0 | 15 |
Total Liabilities held for sale | 0 | 40 |
Long-term debt | 1,449 | 1,463 |
Business Combination, Contingent Consideration, Liability | $ 4 | $ 0 |
Employee Benefit Plans - Define
Employee Benefit Plans - Defined Benefit Plans (Details) - Non-US - USD ($) $ in Millions | Dec. 31, 2019 | Dec. 31, 2018 |
Defined Benefit Plan, Change in Benefit Obligation [Roll Forward] | ||
Defined Benefit Plan, Benefit Obligation | $ 14 | $ 12 |
Fair value of plan assets | $ 2 | $ 3 |
Employee Benefit Plans - Defi_2
Employee Benefit Plans - Defined Contribution Plans (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Defined Contribution Plan Disclosure [Line Items] | |||
Post employment benefit plan contributions by employer | $ 9 | $ 28 | $ 35 |
Pension Plan [Member] | |||
Defined Contribution Plan Disclosure [Line Items] | |||
Defined Contribution Plan, Increase (Decrease), Cost | $ (12) |
Income Taxes - Domestic and For
Income Taxes - Domestic and Foreign (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Income Tax Disclosure [Abstract] | |||
Domestic loss | $ (2,177) | $ (411) | $ (91) |
Foreign income | 71 | 16 | 75 |
Income (Loss) Before Income Taxes | $ (2,106) | $ (395) | $ (16) |
Income Taxes - Income Tax Expen
Income Taxes - Income Tax Expense (Benefit), Current Deferred, by Jurisdiction (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Income Tax Disclosure [Abstract] | |||
Current Federal Tax (Benefit) Expense | $ (3) | $ 35 | $ 4 |
Deferred Federal Income Tax Expense | (170) | (62) | (233) |
Current Foreign Tax Expense | 47 | 41 | 25 |
Deferred Foreign Income Tax Expense (Benefit) | (8) | (6) | (3) |
Current State Tax Expense | 5 | 20 | 8 |
Deferred State Income Tax Expense | (43) | (7) | 6 |
Total Provision (Benefit) | $ (172) | $ 21 | $ (193) |
Income Taxes - Reconciliation o
Income Taxes - Reconciliation of Statutory Tax Rate to Effective Tax Rate (Details) - USD ($) $ in Millions | 12 Months Ended | ||||||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |||||
Income Tax Disclosure [Abstract] | |||||||
U.S. federal statutory income tax rate | 21.00% | 21.00% | 35.00% | ||||
Nondeductible expenses | (0.20%) | (3.70%) | (104.00%) | [1] | |||
Effect of tax law changes | 0.00% | 0.50% | 1282.40% | ||||
Change in valuation allowance for deferred tax assets | (1.20%) | (1.70%) | (39.50%) | ||||
State taxes, net of federal benefit | 1.80% | (2.30%) | 1.20% | ||||
Effective Income Tax Rate Reconciliation, Tax Exempt Income, Percent | 0.30% | 2.20% | 38.90% | ||||
Foreign rate differential adjusted for U.S. taxation of foreign profits | [2] | (0.20%) | 1.90% | 47.70% | |||
Divestitures | 0.20% | (20.30%) | [3] | (51.90%) | [3] | ||
Effective Income Tax Rate Reconciliation, Nondeductible Expense, Impairment Losses, Percent | (14.10%) | [4] | 0.00% | 0.00% | |||
Unrecognized tax benefits and other | 0.60% | (2.90%) | (3.50%) | ||||
Effective Income Tax Rate | 8.20% | (5.30%) | 1206.30% | ||||
Income taxes paid | $ 46 | $ 108 | $ 29 | ||||
[1] | In 2017, nondeductible expenses primarily related to officers life insurance. | ||||||
[2] | The “U.S. taxation of foreign profits” represents the U.S. tax, net of foreign tax credits, associated with actual and deemed repatriations of earnings from our non-U.S. subsidiaries. | ||||||
[3] | 2018 and 2017 divestitures include nondeductible goodwill allocated to divested businesses. | ||||||
[4] | Goodwill impairment represents adjustments for impairment of non-deductible component of goodwill. |
Income Taxes - Allocation of In
Income Taxes - Allocation of Income Tax Expense Benefit (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Income Tax Disclosure [Abstract] | |||
Income tax expense (benefit) | $ (172) | $ 21 | $ (193) |
Discontinued Operation, Tax Effect of Discontinued Operation | 0 | 0 | 3 |
Total Income Tax Expense (Benefit) | $ (172) | $ 21 | $ (190) |
Income Taxes - Unrecognized Tax
Income Taxes - Unrecognized Tax Benefits Rollforward (Details) - USD ($) $ in Millions | 12 Months Ended | |||||||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |||
Valuation Allowance [Line Items] | ||||||||
Unrecognized Tax Benefits, Decrease Resulting from Settlements with Taxing Authorities | $ 1 | [1] | $ 1 | [1] | $ 0 | |||
Unrecognized Tax Benefits | 20 | 20 | 14 | $ 24 | $ 20 | $ 15 | ||
Additions related to current year | 1 | 3 | 0 | |||||
Additions related to prior years positions | 7 | 5 | 0 | |||||
Unrecognized Tax Benefits, Decrease Resulting from Prior Period Tax Positions | 3 | 0 | 0 | |||||
Unrecognized Tax Benefits, Decrease Resulting from Foreign Currency Translation | 0 | 1 | ||||||
Currency | 2 | |||||||
unrecognized tax benefits, other uncertain tax positions offsetting benefits from other jurisdictions | 16 | 15 | 16 | |||||
Unrecognized Tax Benefits, Income Tax Penalties and Interest Accrued | 14 | $ 10 | $ 6 | |||||
Unrecognized Tax Benefits that Would Impact Effective Tax Rate | 23 | |||||||
Decrease in Unrecognized Tax Benefits is Reasonably Possible | $ 14 | |||||||
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward] | ||||||||
Balance, Beginning | 20 | 15 | 14 | |||||
Additions related to current year | 1 | 3 | 0 | |||||
Additions related to prior years positions | 7 | 5 | 0 | |||||
Reductions related to prior years positions | (3) | 0 | 0 | |||||
Settlements with taxing authorities | (1) | [1] | (1) | [1] | 0 | |||
Currency | 0 | (1) | ||||||
Currency | 2 | |||||||
Balance, Ending | $ 24 | $ 20 | $ 15 | |||||
[1] | 2019 and 2018 settlement resulted in $1 million and $1 million cash paid, respectively |
Income Taxes - Deferred Tax Ass
Income Taxes - Deferred Tax Asset And Liability (Details) - USD ($) $ in Millions | 12 Months Ended | |
Dec. 31, 2019 | Dec. 31, 2018 | |
Operating Loss Carryforwards [Line Items] | ||
Undistributed Earnings of Foreign Subsidiaries | $ 222 | |
Net operating losses and capital loss carryforward | 122 | $ 46 |
Operating reserves, accruals and deferrals | 33 | 68 |
Deferred compensation | 11 | 16 |
Deferred Tax Assets, Tax Deferred Expense, Reserves and Accruals, Legal Settlements | 44 | 67 |
Operating lease liabilities | 78 | 0 |
Other | 21 | 13 |
Subtotal | 309 | 210 |
Valuation allowance | (72) | (44) |
Total | 237 | 166 |
Unearned income | 53 | 86 |
Intangibles and goodwill | 143 | 341 |
Depreciation | 47 | 30 |
Deferred Tax Liabilities, Operating lease ROU assets | 65 | 0 |
Other | 23 | 24 |
Total | 331 | 481 |
Total Deferred Taxes, Net | (94) | (315) |
Valuation Allowance, Deferred Tax Asset, Change in Amount | (28) | $ (9) |
Deferred Tax Assets, Tax Credit Carryforwards | 15 | |
Operating loss carryforwards | 637 | |
Deferred Tax Assets, Capital Loss Carryforwards | 45 | |
Deferred Tax, Capital Loss Carryforwards to Offset Capital Gain | 11 | |
Carryforward Indefinitely [Member] | ||
Operating Loss Carryforwards [Line Items] | ||
Net Operating Loss Carryforwards, Expire | $ 254 |
Contingencies and Litigation -
Contingencies and Litigation - Litigation Against the Company (Details) $ in Millions | 1 Months Ended | 12 Months Ended | |
Feb. 28, 2019USD ($) | Dec. 31, 2019USD ($) | Dec. 31, 2017USD ($)claim | |
Surety Bond [Member] | |||
Loss Contingencies [Line Items] | |||
Damages sought, multiplier of overpayment amount | $ 568 | ||
Other contingencies letter of credits [Member] | |||
Loss Contingencies [Line Items] | |||
Damages sought, multiplier of overpayment amount | 227 | ||
State Of Texas v. Xerox Corporation, Xerox State Healthcare, LLC, and ACS State Healthcare, LLC [Member] | Settled Litigation [Member] | |||
Loss Contingencies [Line Items] | |||
Loss Contingency, Damages Awarded, Value | $ 236 | ||
Loss Contingency, Damages Paid, Value | 118 | ||
Loss Contingency Accrual | 118 | ||
Conduent Business Services, LLC v. Cognizant Business Service, LLC [Member] | |||
Loss Contingencies [Line Items] | |||
Loss Contingency, New Claims Filed, Number | claim | 2 | ||
Gain Contingencies [Line Items] | |||
Gain Contingency, Unrecorded Amount | $ 150 | ||
Conduent Business Services, LLC v. Cognizant Business Service, LLC [Member] | Pending Litigation [Member] | |||
Loss Contingencies [Line Items] | |||
Loss Contingency, Damages Sought, Value | 90 | 47 | |
Loss on Contract Termination | $ 25 | ||
Loss Contingency, Increase To Damages Sought, Value | 43 | ||
Skyview Capital LLC and Continuum Global Solutions, LLC v. Conduent Business Services, LLC [Member] | Pending Litigation [Member] | |||
Loss Contingencies [Line Items] | |||
Loss Contingency, Damages Sought, Value | $ 23 |
Preferred Stock (Details)
Preferred Stock (Details) - USD ($) $ / shares in Units, $ in Millions | 12 Months Ended | |
Dec. 31, 2019 | Dec. 31, 2016 | |
Class of Stock [Line Items] | ||
Preferred stock, XRX separation shares issued (in shares) | 120,000 | |
Preferred Stock, Liquidation Preference, Value | $ 120 | |
Preferred stock aggregate fair value | $ 142 | |
Preferred stock, dividend rate, percentage | 8.00% | |
Preferred stock annual dividends | $ 9.6 | |
Convertible Preferred Stock, Shares Reserved for Future Issuance | 5,393,000 | |
Total conversion of preferred stock shares into common stock, initial conversion price per share (in dollars per share) | $ 22.25 | |
Convertible Preferred Stock, Terms of Conversion | 137 | |
Common Stock [Member] | ||
Class of Stock [Line Items] | ||
Preferred stock converted into common shares (in shares) | 44.9438 |
Shareholder's Equity - Stock (D
Shareholder's Equity - Stock (Details) shares in Millions | Dec. 31, 2019$ / sharesshares |
Class of Stock [Line Items] | |
Preferred Stock, Shares Authorized (in shares) | 100 |
Preferred Stock, Par or Stated Value Per Share (in dollars per share) | $ / shares | $ 0.01 |
Common Stock, Shares Authorized (in shares) | 1,000 |
Common Stock, Par or Stated Value Per Share (in dollars per share) | $ / shares | $ 0.01 |
Incentive compensation [Member] | |
Class of Stock [Line Items] | |
Common Stock, Capital Shares Reserved for Future Issuance (in shares) | 17 |
Preferred Stock [Member] | |
Class of Stock [Line Items] | |
Common Stock, Capital Shares Reserved for Future Issuance (in shares) | 5.4 |
Shareholders' Equity - Total St
Shareholders' Equity - Total Stock-based Compensation Expense (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Stockholders' Equity Note [Abstract] | |||
Stock-based compensation expense, pre-tax | $ 24 | $ 38 | $ 42 |
Income tax benefit recognized in earnings | $ 0 | $ 7 | $ 17 |
Officers and Select Executives [Member] | Restricted Stock Units (RSUs) [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Requisite service period | 3 years | ||
Officers and Select Executives [Member] | Performance Shares [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Requisite service period | 3 years | ||
Share-based Compensation Arrangement by Share-based Payment Award - Maximum over-achievement | 100.00% | ||
Award vesting period | 3 years |
Shareholders' Equity - Share-ba
Shareholders' Equity - Share-based Compensation, Activity (Details) - $ / shares shares in Thousands | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Restricted Stock Units (RSUs) [Member] | |||
Awards Other Than Options, Number of Shares [Roll Forward] | |||
Outstanding at January 1 (in shares) | 2,399 | 3,125 | 1,961 |
Granted (in shares) | 2,503 | 1,246 | 1,988 |
Vested (in shares) | (2,135) | (1,501) | (215) |
Cancelled (in shares) | (1,026) | (471) | (609) |
Outstanding at December 31 (in shares) | 1,741 | 2,399 | 3,125 |
Awards Other Than Options, Weighted Average Grant Date Fair Value [Roll Forward] | |||
Outstanding at January 1 (in dollars per share) | $ 16.90 | $ 16.29 | $ 13.99 |
Granted (in dollars per share) | 12.57 | 18.82 | 16.75 |
Vested (in dollars per share) | 15.54 | 17.30 | 19.98 |
Cancelled (in dollars per share) | 15.68 | 16.62 | 15.88 |
Outstanding at December 31 (in dollars per share) | $ 13.07 | $ 16.90 | $ 16.29 |
Performance Shares [Member] | |||
Awards Other Than Options, Number of Shares [Roll Forward] | |||
Outstanding at January 1 (in shares) | 4,557 | 5,429 | 4,926 |
Granted (in shares) | 1,229 | 730 | 3,933 |
Vested (in shares) | (1,069) | (980) | (1,696) |
Cancelled (in shares) | (1,120) | (622) | (1,734) |
Outstanding at December 31 (in shares) | 3,597 | 4,557 | 5,429 |
Awards Other Than Options, Weighted Average Grant Date Fair Value [Roll Forward] | |||
Outstanding at January 1 (in dollars per share) | $ 16.76 | $ 16.55 | $ 13.99 |
Granted (in dollars per share) | 13.35 | 18.64 | 16.76 |
Vested (in dollars per share) | 15.64 | 17.12 | 19.67 |
Cancelled (in dollars per share) | 16 | 16.59 | 17.46 |
Outstanding at December 31 (in dollars per share) | $ 16.17 | $ 16.76 | $ 16.55 |
Deferred Compensation, Share-based Payments [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award Other Than Options [Line Items] | |||
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding, Number | 182 |
Shareholders' Equity - Share-_2
Shareholders' Equity - Share-based Compensation, Awards, Unrecognized Compensation (Details) $ in Millions | 12 Months Ended |
Dec. 31, 2019USD ($) | |
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |
Unrecognized Compensation | $ 16 |
Restricted Stock Units (RSUs) [Member] | |
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |
Unrecognized Compensation | $ 15 |
Awards Compensation Costs Remaining Weighted Average Vesting Term, (Years) | 1 year 10 months 24 days |
Performance Shares [Member] | |
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |
Unrecognized Compensation | $ 1 |
Awards Compensation Costs Remaining Weighted Average Vesting Term, (Years) | 1 year |
Shareholders' Equity - Share-_3
Shareholders' Equity - Share-based Compensation, Awards, Intrinsic Value (Details) $ in Millions | Dec. 31, 2019USD ($) |
Restricted Stock Units (RSUs) [Member] | |
Share-based Compensation Arrangement by Share-based Payment Award Other Than Options [Line Items] | |
Aggregate intrinsic value of outstanding non option awards | $ 11 |
Performance Shares [Member] | |
Share-based Compensation Arrangement by Share-based Payment Award Other Than Options [Line Items] | |
Aggregate intrinsic value of outstanding non option awards | $ 22 |
Shareholders' Equity - Share-_4
Shareholders' Equity - Share-based Compensation, Awards, Intrinsic Value, Cash Received and Tax Benefit (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Restricted Stock Units (RSUs) [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Total Intrinsic Value | $ 17 | $ 20 | $ 3 |
Cash Received | 0 | 0 | 0 |
Tax Benefit - RSU and PS awards | 4 | 4 | 1 |
Performance Shares [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Total Intrinsic Value | 11 | 18 | 25 |
Cash Received | 0 | 0 | 0 |
Tax Benefit - RSU and PS awards | 2 | 4 | 10 |
Stock Options [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Total Intrinsic Value - Stock Options | 0 | 2 | 3 |
Cash Received | 0 | 2 | 6 |
Employee Service Share-based Compensation, Tax Benefit from Exercise of Stock Options | $ 0 | $ 0 | $ 1 |
Other Comprehensive Income (L_3
Other Comprehensive Income (Loss) (Details) - USD ($) $ in Millions | 12 Months Ended | |||||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | ||||
Equity [Abstract] | ||||||
Currency Translation Adjustments, Before Tax | $ 3 | $ (31) | $ 35 | |||
Currency Translation Adjustments, Net of Tax | [1] | 3 | (31) | 35 | ||
Reclassification of currency translation adjustments on divestitures, Before Tax | 15 | 42 | 0 | |||
Reclassification of currency translation adjustments on divestitures, Net of Tax | [1] | 15 | 42 | 0 | ||
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Gain (Loss), before Reclassification and Tax | 18 | 11 | 35 | |||
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent | 18 | 11 | 35 | |||
Changes in fair value of cash flow hedges gains (losses), pre-tax | 1 | 2 | 1 | |||
Other Comprehensive Income (Loss), Unrealized Gain (Loss) on Derivatives Arising During Period, Net of Tax | 1 | 1 | 1 | |||
Other Comprehensive Income (Loss), Reclassification Adjustment from AOCI on Derivatives, before Tax | [2] | (1) | (1) | 2 | ||
Other Comprehensive Income (Loss), Reclassification Adjustment from AOCI on Derivatives, Net of Tax | [2] | 0 | 0 | 1 | ||
Other Comprehensive Income (Loss), Derivatives Qualifying as Hedges, before Tax | 0 | 1 | 3 | |||
Unrecognized gains (losses), net | [1] | 1 | 1 | 2 | ||
Other Comprehensive Income (Loss), Defined Benefit Plan, Gain (Loss), Reclassification Adjustment from AOCI, before Tax | 1 | 65 | 0 | |||
Reclassification of divested benefit plans and other | [1] | (1) | 62 | 0 | ||
Other Comprehensive Income (Loss), Defined Benefit Plan, Gain (Loss) Arising During Period, before Tax | 0 | 0 | (5) | |||
Net actuarial/prior service (losses) gains, net of tax | 0 | 0 | (4) | |||
Other Comprehensive Income (Loss), Defined Benefit Plan, Settlement and Curtailment Gain (Loss), before Tax | [3] | 0 | 0 | 2 | ||
Other Comprehensive Income (Loss), Defined Benefit Plan, Adjustment for Settlement or Curtailment Gain (Loss), Tax | [3] | 0 | 0 | 2 | ||
Other gains (losses), pre-tax | [4] | 0 | 0 | (4) | ||
Other gains (losses), net of tax | [4] | 0 | 0 | (3) | ||
Other Comprehensive (Income) Loss, Defined Benefit Plan, after Reclassification Adjustment, before Tax | 1 | 65 | (7) | |||
Other Comprehensive (Income) Loss, Defined Benefit Plan, after Reclassification Adjustment, after Tax | (1) | 62 | (5) | |||
Other Comprehensive (Loss) Income, before Tax | 19 | 77 | 31 | |||
Other comprehensive income (loss), net | $ 18 | $ 74 | [1] | $ 32 | [1] | |
[1] | All amounts are net of tax. Tax effects were immaterial. Refer to Note 19 – Other Comprehensive Income (Loss) for information about pre-tax amounts. | |||||
[2] | Reclassified to Cost of sales - refer to Note 12 – Financial Instruments for additional information regarding our cash flow hedges. | |||||
[3] | Reclassified to total net periodic benefit cost. | |||||
[4] | Primarily represents currency impact on cumulative amount of benefit plan net actuarial losses and prior service credits in AOCL. |
Accumulated Other Comprehensive
Accumulated Other Comprehensive Loss (AOCL) (Details) - USD ($) $ in Millions | 12 Months Ended | ||||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |||
Increase (Decrease) in Stockholders' Equity [Roll Forward] | |||||
Balance at beginning of period | $ (425) | $ (494) | $ (526) | ||
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect | (5) | ||||
Change in AOCI before reclassification | 4 | (30) | 32 | ||
Reclassification from Accumulated Other Comprehensive Income, Current Period, Net of Tax | 14 | 104 | 0 | ||
Other comprehensive income (loss), net | 18 | 74 | [1] | 32 | [1] |
Balance at end of period | (407) | (425) | (494) | ||
Accumulated Foreign Currency Adjustment Attributable to Parent [Member] | |||||
Increase (Decrease) in Stockholders' Equity [Roll Forward] | |||||
Balance at beginning of period | (426) | (437) | (472) | ||
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect | 0 | ||||
Change in AOCI before reclassification | 3 | (31) | 35 | ||
Reclassification from Accumulated Other Comprehensive Income, Current Period, Net of Tax | 15 | 42 | 0 | ||
Other comprehensive income (loss), net | 18 | 11 | 35 | ||
Balance at end of period | (408) | (426) | (437) | ||
Accumulated Net Gain (Loss) from Cash Flow Hedges Attributable to Parent [Member] | |||||
Increase (Decrease) in Stockholders' Equity [Roll Forward] | |||||
Balance at beginning of period | 2 | 1 | (1) | ||
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect | 0 | ||||
Change in AOCI before reclassification | 1 | 1 | 2 | ||
Reclassification from Accumulated Other Comprehensive Income, Current Period, Net of Tax | 0 | 0 | 0 | ||
Other comprehensive income (loss), net | 1 | 1 | 2 | ||
Balance at end of period | 3 | 2 | 1 | ||
Accumulated Defined Benefit Plans Adjustment Attributable to Parent [Member] | |||||
Increase (Decrease) in Stockholders' Equity [Roll Forward] | |||||
Balance at beginning of period | (1) | (58) | (53) | ||
Tax Cuts and Jobs Act, Reclassification from AOCI to Retained Earnings, Tax Effect | (5) | ||||
Change in AOCI before reclassification | 0 | 0 | (5) | ||
Reclassification from Accumulated Other Comprehensive Income, Current Period, Net of Tax | (1) | 62 | 0 | ||
Other comprehensive income (loss), net | (1) | 62 | (5) | ||
Balance at end of period | $ (2) | $ (1) | $ (58) | ||
[1] | All amounts are net of tax. Tax effects were immaterial. Refer to Note 19 – Other Comprehensive Income (Loss) for information about pre-tax amounts. |
Earnings per Share - Reconcilia
Earnings per Share - Reconciliation (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Schedule of Basic And Diluted Earnings [Line Items] | |||
Net income (loss) from continuing operations attributable to Conduent | $ (1,934) | $ (416) | $ 177 |
Accrued dividends on preferred stock | (10) | (10) | (10) |
Earnings Per Share, Basic [Abstract] | |||
Net (loss) income from discontinued operations attributable to Conduent | 0 | 0 | 4 |
Adjusted Net Income Available to Common Shareholders | $ (1,944) | $ (426) | $ 171 |
Weighted-average common shares outstanding (in shares) | 209,318 | 206,056 | 204,007 |
Continuing Operations (in dollars per share) | $ (9.29) | $ (2.06) | $ 0.82 |
Discontinued operations (in dollars per share) | 0 | 0 | 0.02 |
Total Basic Earnings (Loss) per Share (in dollars per share) | $ (9.29) | $ (2.06) | $ 0.84 |
Earnings Per Share, Diluted [Abstract] | |||
Net (loss) income from discontinued operations attributable to Conduent | $ 0 | $ 0 | $ 4 |
Adjusted Net Income Available to Common Shareholders, Diluted | $ (1,944) | $ (426) | $ 171 |
Weighted-average common shares outstanding (in shares) | 209,318 | 206,056 | 204,007 |
Incremental Weighted Average Shares Attributable to Dilutive Effect [Abstract] | |||
Continuing Operations (in dollars per share) | $ (9.29) | $ (2.06) | $ 0.81 |
Discontinued operations (in dollars per share) | 0 | 0 | 0.02 |
Total Diluted Earnings (Loss) per Share (in dollars per share) | $ (9.29) | $ (2.06) | $ 0.83 |
Adjusted Weighted Average Common Shares Outstanding | 209,318 | 206,056 | 206,793 |
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | |||
Total Securities (in shares) | 0 | 0 | 7,961 |
Net Income (Loss) from Continuing Operations Available to Common Shareholders, Basic | $ (1,944) | $ (426) | $ 167 |
Net Income (Loss) from Continuing Operations Available to Common Shareholders, Diluted | $ (1,944) | $ (426) | $ 167 |
Stock options [Member] | |||
Schedule of Basic And Diluted Earnings [Line Items] | |||
Stock options | 0 | 0 | 195 |
Restricted Stock and Performance Shares [Member] | |||
Schedule of Basic And Diluted Earnings [Line Items] | |||
Stock options | 0 | 0 | 2,591 |
Convertible Preferred Stock [Member] | |||
Schedule of Basic And Diluted Earnings [Line Items] | |||
Convertible preferred stock | 0 | 0 | 0 |
Stock options [Member] | |||
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | |||
Total Securities (in shares) | 0 | 0 | 0 |
Restricted Stock and Performance Shares [Member] | |||
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | |||
Total Securities (in shares) | 0 | 0 | 2,568 |
Convertible Preferred Stock [Member] | |||
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | |||
Total Securities (in shares) | 0 | 0 | 5,393 |
Earnings per Share - Anti-Dilut
Earnings per Share - Anti-Dilutive Securities (Details) - shares shares in Thousands | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | |||
Total Securities (in shares) | 0 | 0 | 7,961 |
Stock options [Member] | |||
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | |||
Total Securities (in shares) | 0 | 0 | 0 |
Restricted stock and performance shares [Member] | |||
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | |||
Total Securities (in shares) | 0 | 0 | 2,568 |
Convertible preferred stock [Member] | |||
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | |||
Total Securities (in shares) | 0 | 0 | 5,393 |
Related Party Transactions (Det
Related Party Transactions (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
Related Party Transactions [Abstract] | |||
Revenue from Related Parties | $ 33 | $ 45 | $ 51 |
Total Allocated Corporate Expenses | $ 46 | $ 41 | $ 43 |
Schedule II Valuation and Qua_2
Schedule II Valuation and Qualifying Accounts (Details) - USD ($) $ in Millions | 12 Months Ended | ||
Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 | |
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward] | |||
AR Amounts (credited) charged to other income statement accounts | $ 0 | $ 0 | $ 0 |
Tax Valuation Allowances and Reserves Beginning Balance | 44 | 35 | 24 |
Tax Valuation Allowances and Reserves, Period Increase (Decrease) | 38 | 17 | 16 |
Tax Valuation Allowances and Reserves, Deductions | (10) | (8) | (5) |
Tax Valuation Allowances and Reserves Ending Balance | 72 | 44 | 35 |
Accounts Receivable [Member] | |||
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward] | |||
AR Valuation and Qualifying Accounts Beginning Balance | 1 | 2 | 7 |
AR Additions charged to bad debt provision | 3 | 0 | (1) |
AR Amounts (credited) charged to other income statement accounts | 0 | 0 | 0 |
AR Deductions and other, net of recoveries | (2) | (1) | (4) |
AR Valuation and Qualifying Accounts Ending Balance | $ 2 | $ 1 | $ 2 |