Unpaid Losses and Loss Adjustment Expenses | 10. Unpaid Losses and Loss Adjustment Expenses Activity in the liability for unpaid losses and loss adjustment expenses is summarized as follows: Year Ended December 31, 2020 2019 2018 Balance at beginning of year: Liability for unpaid losses and loss adjustment expenses $ 93,250 $ 87,121 $ 45,890 Reinsurance recoverables on losses 4,045 2,232 4,128 Net balance at beginning of year 89,205 84,889 41,762 Acquired unpaid losses and loss adjustment expenses related to: Current year — — 17,795 Prior years 8,568 — 23,172 Total acquired 8,568 — 40,967 Incurred related to: Current year 165,181 176,219 119,677 Prior years 3,292 (6,509 ) (589 ) Total incurred 168,473 169,710 119,088 Paid related to: Current year 116,755 125,940 92,175 Prior years 52,451 39,454 24,753 Total paid 169,206 165,394 116,928 Balance at end of year: Liability for unpaid losses and loss adjustment expenses 105,750 93,250 87,121 Reinsurance recoverables on losses 8,710 4,045 2,232 Net balance at end of year $ 97,040 $ 89,205 $ 84,889 During the year ended December 31, 2020, the Company’s reported losses and LAE included $3,292 of net unfavorable development on prior accident years, compared to $6,509 of net favorable development on prior accident years during the year ended December 31, 2019. Increases and decreases are generally the result of ongoing analysis of recent loss development trends. As additional information becomes known regarding individual claims, original estimates are increased or decreased accordingly. The net unfavorable development reported for the year ended December 31, 2020 was primarily attributable to our 2019 multi-peril crop business. 96 Table of Contents The following tables present information, organized by our primary operating segments, about incurred and paid claims development as of December 31, 2020, net of reinsurance, as well as cumulative claim frequency and the total of IBNR reserves plus expected development on reported claims. The cumulative number of reported claims represents open claims, claims closed with payment, and claims closed without payment. It does not include an estimated amount for unreported claims. The number of claims is measured by claim event (such as a car accident or storm damage) and an individual claim event may result in more than one reported claim (such as a car accident with both property and liability damages). The Company considers a claim that does not result in a liability as a claim closed without payment. The segment information presented in the tables is prior to the effects of the intercompany reinsurance pooling agreement. The tables include unaudited information about incurred and paid claims development (a) for the years ended December 31, 2011 through 2015 for the Private Passenger Auto, Primero Non-Standard Auto, Home and Farm, and Crop segments, (b) through 2017 for the Direct Auto Non-Standard Auto information, and (c) through 2019 for the Westminster Commercial information, which we present as supplementary information. Private Passenger Auto Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, At December 31, 2020 Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 Total IBNR Plus Expected Development on Reported Claims Cumulative Number of Reported Claims (in thousands, except claim counts) 2011 $ 25,552 $ 24,126 $ 25,220 $ 24,409 $ 24,209 $ 23,967 $ 23,814 $ 23,826 $ 23,852 $ 23,785 — 11,485 2012 — 26,962 24,787 24,323 24,098 24,133 23,298 23,621 23,651 22,523 3 9,726 2013 — — 29,079 27,840 27,363 27,334 26,014 26,138 26,105 26,077 36 10,825 2014 — — — 32,548 31,349 30,427 29,099 29,144 29,298 29,479 115 11,744 2015 — — — — 32,438 31,532 30,461 30,503 30,679 30,455 230 11,687 2016 — — — — — 40,227 39,260 39,057 39,314 38,535 298 14,317 2017 — — — — — — 40,779 40,199 40,120 40,427 287 13,740 2018 — — — — — — — 44,925 43,428 43,641 591 14,651 2019 — — — — — — — — 53,769 53,328 1,279 16,451 2020 — — — — — — — — — 46,247 2,477 12,624 Total $ 354,497 (1) Private Passenger Auto Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 2011 $ 19,116 $ 22,161 $ 22,325 $ 23,024 $ 23,339 $ 23,583 $ 23,732 $ 23,747 $ 23,852 $ 23,785 2012 — 18,681 21,434 21,888 22,640 22,726 23,073 23,271 23,324 22,490 2013 — — 20,077 23,576 24,765 24,918 25,718 25,843 26,035 26,019 2014 — — — 22,744 25,727 27,076 27,443 28,281 28,765 29,239 2015 — — — — 23,401 27,171 28,933 29,598 29,795 30,120 2016 — — — — — 29,009 35,845 37,307 38,108 37,833 2017 — — — — — — 31,033 37,050 38,331 39,738 2018 — — — — — — — 34,358 40,213 41,479 2019 — — — — — — — — 42,414 48,414 2020 — — — — — — — — — 35,495 Total $ 334,612 All outstanding liabilities prior to 2011, net of reinsurance 14 Liabilities for Unpaid Losses and Loss Adjustment Expenses, net of reinsurance $ 19,899 (1) 97 Table of Contents Non-Standard Auto (Primero) Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, At December 31, 2020 Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 Total IBNR Plus Expected Development on Reported Claims Cumulative Number of Reported Claims (in thousands, except claim counts) 2011 $ 8,129 $ 8,173 $ 8,178 $ 8,191 $ 8,168 $ 8,168 $ 8,168 $ 8,178 $ 8,178 $ 8,178 — 1,939 2012 — 8,749 8,491 8,369 8,361 8,302 8,312 8,324 8,324 8,323 — 2,048 2013 — — 11,063 10,823 10,800 10,804 10,843 10,833 10,828 10,844 — 2,617 2014 — — — 7,297 7,619 7,591 7,577 7,612 7,625 7,606 — 1,838 2015 — — — — 9,727 9,806 9,655 9,691 9,641 9,622 — 1,793 2016 — — — — — 9,967 10,048 10,054 10,033 10,008 9 1,740 2017 — — — — — — 8,722 8,654 8,556 8,541 18 1,460 2018 — — — — — — — 10,445 11,804 11,763 40 1,791 2019 — — — — — — — — 12,264 11,391 163 1,490 2020 — — — — — — — — — 9,018 992 899 Total $ 95,294 (1) Non-Standard Auto (Primero) Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 2011 $ 4,457 $ 7,445 $ 7,984 $ 8,146 $ 8,168 $ 8,168 $ 8,168 $ 8,178 $ 8,178 8,178 2012 — 4,377 7,522 7,983 8,276 8,302 8,312 8,324 8,324 8,323 2013 — — 6,320 9,675 10,508 10,717 10,805 10,815 10,818 10,844 2014 — — — 3,733 6,707 7,423 7,521 7,579 7,605 7,606 2015 — — — — 5,335 8,685 9,479 9,557 9,620 9,622 2016 — — — — — 5,409 8,882 9,790 9,912 9,974 2017 — — — — — — 4,348 7,660 8,204 8,460 2018 — — — — — — — 5,492 10,536 11,616 2019 — — — — — — — — 6,309 10,007 2020 — — — — — — — — — 4,111 Total $ 88,741 All outstanding liabilities prior to 2011, net of reinsurance — Liabilities for Unpaid Losses and Loss Adjustment Expenses, net of reinsurance $ 6,553 (1) 98 Table of Contents Non-Standard Auto (Direct Auto) Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, At December 31, 2020 Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 (1) 2017 (1) 2018 2019 2020 Total IBNR Plus Expected Development on Reported Claims Cumulative Number of Reported Claims (in thousands, except claim counts) 2011 $ 5,296 $ 3,313 $ 3,134 $ 2,937 $ 2,902 $ 2,854 $ 2,874 $ 3,003 $ 2,983 $ 2,984 13 2,910 2012 — 7,164 4,159 3,927 3,916 4,215 4,643 4,909 4,930 5,009 27 3,357 2013 — — 10,596 6,020 5,869 5,261 5,278 5,160 5,049 5,131 18 3,372 2014 — — — 14,010 9,068 6,224 8,381 6,745 6,476 6,672 54 4,788 2015 — — — — 17,917 14,498 13,043 10,538 10,704 10,945 (219 ) 9,083 2016 — — — — — 20,547 14,660 13,552 13,956 12,876 (282 ) 11,159 2017 — — — — — — 23,376 18,621 15,858 14,648 (2,938 ) 11,671 2018 — — — — — — — 25,791 22,662 21,980 (501 ) 15,523 2019 — — — — — — — — 24,932 25,473 (1,678 ) 10,610 2020 — — — — — — — — — 24,036 (3,092 ) 12,902 Total $ 129,754 (1) Non-Standard Auto (Direct Auto) Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 (1) 2017 (1) 2018 2019 2020 2011 $ 1,290 $ 1,890 $ 2,342 $ 2,590 $ 2,761 $ 2,830 $ 2,851 $ 2,925 $ 2,937 $ 2,939 2012 — 1,696 2,421 3,041 3,587 4,081 4,503 4,671 4,730 4,915 2013 — — 1,944 3,123 3,796 4,291 4,602 4,808 4,890 4,960 2014 — — — 2,201 3,573 4,452 5,369 5,781 6,151 6,327 2015 — — — — 2,967 5,202 7,057 8,327 9,560 10,057 2016 — — — — — 3,526 6,272 8,559 10,603 11,058 2017 — — — — — — 4,385 6,981 10,034 11,366 2018 — — — — — — — 6,034 12,285 15,204 2019 — — — — — — — — 10,203 16,214 2020 — — — — — — — — — 9,964 Total $ 93,004 All outstanding liabilities prior to 2011, net of reinsurance 33 Liabilities for Unpaid Losses and Loss Adjustment Expenses, net of reinsurance $ 36,783 (1) 99 Table of Contents Home and Farm Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, At December 31, 2020 Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 Total IBNR Plus Expected Development on Reported Claims Cumulative Number of Reported Claims (in thousands, except claim counts) 2011 $ 31,948 $ 32,104 $ 32,113 $ 31,771 $ 31,684 $ 31,388 $ 31,306 $ 31,313 $ 31,312 $ 31,325 — 5,946 2012 — 25,179 24,439 24,320 24,091 24,081 24,079 24,088 24,086 24,324 — 3,631 2013 — — 29,976 29,217 28,531 28,315 28,286 28,315 27,593 27,588 — 4,189 2014 — — — 36,663 36,001 35,770 35,589 35,684 35,534 35,497 12 5,241 2015 — — — — 32,789 31,818 31,297 31,577 31,446 31,612 15 3,923 2016 — — — — — 45,825 44,510 44,945 44,602 44,728 91 6,346 2017 — — — — — — 42,110 41,593 41,886 41,779 204 4,932 2018 — — — — — — — 42,515 43,846 43,747 323 4,561 2019 — — — — — — — — 45,438 45,828 911 5,426 2020 — — — — — — — — — 36,264 2,416 3,721 Total $ 362,692 (1) Home and Farm Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 2011 $ 29,399 $ 33,019 $ 31,126 $ 31,460 $ 31,702 $ 31,277 $ 31,304 $ 31,313 $ 31,312 $ 31,325 2012 — 21,761 23,863 24,029 24,168 24,075 24,076 24,087 24,086 24,324 2013 — — 23,354 26,934 27,183 27,221 27,456 27,495 27,560 27,583 2014 — — — 32,207 35,199 35,219 35,371 35,481 35,482 35,485 2015 — — — — 27,204 30,164 30,350 30,573 31,383 31,597 2016 — — — — — 37,656 44,942 44,270 44,530 44,583 2017 — — — — — — 34,657 38,928 40,442 40,941 2018 — — — — — — — 37,881 42,814 43,178 2019 — — — — — — — — 38,709 43,253 2020 — — — — — — — — — 29,274 Total $ 351,543 All outstanding liabilities prior to 2011, net of reinsurance — Liabilities for Unpaid Losses and Loss Adjustment Expenses, net of reinsurance $ 11,149 (1) 100 Table of Contents Crop Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, At December 31, 2020 Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 Total IBNR Plus Expected Development on Reported Claims Cumulative Number of Reported Claims (in thousands, except claim counts) 2011 $ 55,094 $ 54,953 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ — 3,211 2012 — 13,546 13,676 13,673 13,673 13,673 13,673 13,673 13,673 13,673 — 2,137 2013 — — 40,976 39,665 39,665 39,665 39,665 39,665 39,665 39,665 — 2,097 2014 — — — 22,686 20,333 20,333 20,333 20,333 20,333 20,333 — 2,268 2015 — — — — 13,813 13,849 13,849 13,849 13,849 13,849 — 2,427 2016 — — — — — 20,209 19,582 19,487 19,487 19,487 — 2,806 2017 — — — — — — 33,733 34,181 34,181 34,181 — 2,968 2018 — — — — — — — 12,506 11,730 11,730 — 2,147 2019 — — — — — — — — 33,913 37,629 — 3,101 2020 — — — — — — — — — 28,688 22 2,339 Total $ 278,886 (1) Crop Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 2011 $ 57,741 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ 59,651 $ 59,651 2012 — 13,078 13,673 13,673 13,673 13,673 13,673 13,673 13,673 13,673 2013 — — 35,511 39,665 39,665 39,665 39,665 39,665 39,665 39,665 2014 — — — 17,788 20,333 20,333 20,333 20,333 20,333 20,333 2015 — — — — 12,866 13,849 13,849 13,849 13,849 13,849 2016 — — — — — 16,444 19,487 19,487 19,487 19,487 2017 — — — — — — 32,767 34,181 34,181 34,181 2018 — — — — — — — 10,764 11,730 11,730 2019 — — — — — — — — 26,332 37,629 2020 — — — — — — — — — 28,038 Total $ 278,236 All outstanding liabilities prior to 2010, net of reinsurance — Liabilities for Unpaid Losses and Loss Adjustment Expenses, net of reinsurance $ 650 (1) 101 Table of Contents Commercial (Westminster) Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, At December 31, 2020 Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 (1) 2017 (1) 2018 (1) 2019 (1) 2020 Total IBNR Plus Expected Development on Reported Claims Cumulative Number of Reported Claims (in thousands, except claim counts) 2011 $ 1,911 $ 1,740 $ 1,758 $ 1,828 $ 1,827 $ 1,821 $ 1,821 $ 1,821 $ 1,821 $ 1,848 — 137 2012 — 2,795 2,492 2,539 2,583 2,666 2,680 2,680 2,680 2,680 — 133 2013 — — 2,214 1,982 2,000 1,935 2,058 2,053 2,037 2,036 — 138 2014 — — — 4,385 4,274 4,286 4,428 4,450 4,443 4,445 10 272 2015 — — — — 3,082 3,258 4,019 4,218 4,293 4,238 2 278 2016 — — — — — 4,661 5,719 6,200 6,091 6,248 36 264 2017 — — — — — — 5,552 6,249 6,838 7,347 251 320 2018 — — — — — — — 10,358 11,177 12,414 628 476 2019 — — — — — — — — 11,658 13,051 1,269 399 2020 — — — — — — — — — 14,774 3,043 390 Total $ 69,081 (1) Commercial (Westminster) Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 (1) 2017 (1) 2018 (1) 2019 (1) 2020 2011 $ 1,496 $ 1,718 $ 1,745 $ 1,758 $ 1,781 $ 1,821 $ 1,821 $ 1,821 $ 1,821 $ 1,848 2012 — 1,634 2,364 2,442 2,537 2,591 2,680 2,680 2,680 2,680 2013 — — 1,494 1,727 1,829 1,889 1,949 2,035 2,036 2,036 2014 — — — 3,330 3,921 4,151 4,269 4,395 4,403 4,410 2015 — — — — 2,126 2,794 3,332 3,950 4,206 4,231 2016 — — — — — 3,172 5,289 5,630 5,693 6,112 2017 — — — — — — 3,573 4,927 5,865 6,576 2018 — — — — — — — 6,494 9,472 10,591 2019 — — — — — — — — 6,294 9,925 2020 — — — — — — — — — 8,146 Total $ 56,555 All outstanding liabilities prior to 2011, net of reinsurance — Liabilities for Unpaid Losses and Loss Adjustment Expenses, net of reinsurance $ 12,526 (1) 102 Table of Contents Commercial (non-Westminster) Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, At December 31, 2020 Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 Total IBNR Plus Expected Development on Reported Claims Cumulative Number of Reported Claims (in thousands, except claim counts) 2011 $ 1,937 $ 1,444 $ 1,414 $ 1,407 $ 1,429 $ 1,450 $ 1,433 $ 1,433 $ 1,433 $ 1,433 $ — 220 2012 — 1,600 1,125 1,001 988 985 970 969 969 970 — 142 2013 — — 2,690 2,637 2,566 2,548 2,508 2,511 2,511 2,511 — 227 2014 — — — 2,180 1,732 1,694 1,675 1,650 1,650 1,650 — 163 2015 — — — — 1,695 1,643 1,637 1,582 1,580 1,580 — 135 2016 — — — — — 2,683 2,526 2,515 2,516 2,512 — 288 2017 — — — — — — 2,530 2,513 2,510 2,497 — 167 2018 — — — — — — — 1,652 1,576 1,609 109 147 2019 — — — — — — — — 2,607 2,782 15 187 2020 — — — — — — — — — 2,293 250 116 Total $ 19,837 (1) Commercial (non-Westminster) Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance For the Year Ended December 31, Accident Year 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2015 (1) 2016 2017 2018 2019 2020 2011 $ 1,054 $ 1,357 $ 1,322 $ 1,374 $ 1,393 $ 1,428 $ 1,433 $ 1,433 $ 1,433 $ 1,433 2012 — 776 932 985 969 969 970 969 969 970 2013 — — 2,520 2,751 2,530 2,504 2,508 2,511 2,511 2,511 2014 — — — 1,782 1,925 1,563 1,640 1,650 1,650 1,650 2015 — — — — 1,274 1,796 1,818 1,580 1,580 1,580 2016 — — — — — 1,822 2,806 2,498 2,512 2,512 2017 — — — — — — 1,530 2,465 2,497 2,497 2018 — — — — — — — 1,049 1,213 1,240 2019 — — — — — — — — 1,917 2,712 2020 — — — — — — — — — 1,543 Total $ 18,648 All outstanding liabilities prior to 2011, net of reinsurance — Liabilities for Unpaid Losses and Loss Adjustment Expenses, net of reinsurance $ 1,189 (1) 103 Table of Contents The following table presents a reconciliation of the net incurred and paid claims development tables to the liability for unpaid losses and loss adjustment expenses in our Consolidated Balance Sheet: December 31, 2020 Liabilities for unpaid losses and loss adjustment expenses: Private passenger auto $ 20,311 Non-standard auto (Primero) 6,553 Non-standard auto (Direct Auto) 36,783 Home and farm 11,737 Crop 771 Commercial (Westminster) 17,900 Commercial (non-Westminster) 1,189 All other 10,506 Total liabilities for unpaid losses and loss adjustment expenses 105,750 Reinsurance recoverables on losses: Private passenger auto 412 Non-standard auto (Primero) — Non-standard auto (Direct Auto) — Home and farm 588 Crop 121 Commercial (Westminster) 5,374 Commercial (non-Westminster) — All other 2,215 Total reinsurance recoverables on losses 8,710 Net liability for unpaid losses and loss adjustment expenses $ 97,040 The following table presents required supplementary information about average historical claims duration as of December 31, 2020: Average Annual Percentage Payout of Incurred Claims by Age, Net of Reinsurance Years 1 2 3 4 5 6 7 8 9 10 Private Passenger Auto 50.0% 19.2% 12.3% 6.7% 4.9% 3.3% 1.7% 1.4% 0.5% — Non-Standard Auto (Primero) 78.4% 16.3% 3.9% 1.0% 0.2% 0.1% 0.1% — — — Non-Standard Auto (Direct Auto) 34.5% 23.6% 16.2% 10.2% 6.4% 3.6% 2.4% 1.5% 0.8% 0.8% Home and Farm 52.6% 8.2% 9.5% 5.1% 1.7% 1.9% 7.2% 5.8% 8.0% — Crop 100.0% — — — — — — — — — Commercial (Westminster) 57.5% 23.1% 6.5% 9.4% 3.5% — — — — — Commercial (non-Westminster) 68.2% 13.2% 6.6% 4.0% 1.2% 1.5% 1.4% 0.9% 0.9% 2.2% |