LOANS RECEIVABLE AND REVENUE | LOANS RECEIVABLE AND REVENUEAs a result of COVID-19, CURO's customers and its overall credit performance continue to be impacted through the three and six months ended June 30, 2021. Throughout much of 2020 and the first half of 2021, the U.S. and Canadian governments instituted several initiatives to ease the personal burden of the pandemic, including various federal and provincial financial aid and economic stimulus programs. During the second half of 2020, consumer demand gradually increased, reflecting both the gradual lifting of certain regions' stay-at-home and self-quarantine orders in response to the pandemic's easing and the expiration of governmental stimulus programs. Subsequently, a new round of government stimulus payments in the U.S. resulted in a decrease in loan balances and allowance for loan losses as of June 30, 2021. With stimulus programs running off in the U.S. and continued demand in Canada for loan products, loan balances have increased sequentially as of June 30, 2021. The Company has maintained its historical allowance approach, but has adjusted estimates for changes in past-due gross loans receivable due to market conditions and as of June 30, 2021, has reduced allowance as a percentage of receivables as a result of recent market trends. The estimates and assumptions used to determine an appropriate allowance for loan losses and liability for losses on CSO lender-owned consumer loans are those that are available through the filing of this Form 10-Q and which are indicative of conditions as of June 30, 2021. Additionally, as a result of COVID-19, the Company enhanced its Customer Care Program and began modifying loans for borrowers that experienced financial distress, as described in more detail in Note 1, "Summary of Significant Accounting Policies and Nature of Operations" and the "—TDR Loans Receivable" tables below. Revenue and Receivable Characteristics by Product Revolving LOC revenues include interest income on outstanding revolving balances, MDR related to Canada POS Lending, and other usage or maintenance fees as permitted by underlying statutes. Unsecured and Secured Installment revenue includes interest income and non-sufficient-funds or returned-items fees on late or defaulted payments on past-due loans, known as late fees. Late fees comprise less than 1.0% of Installment revenues. Single-Pay revenues represent deferred presentment or other fees as defined by the underlying state, provincial or national regulations. Ancillary revenue includes revenue from a number of ancillary financial products such as check cashing, proprietary general-purpose reloadable prepaid debit cards (Opt+), demand deposit accounts (Revolve Finance), credit protection insurance in the Canadian market, retail installment sales and money transfer services. The following table summarizes revenue by product (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2021 2020 2021 2020 Revolving LOC $ 68,036 $ 56,736 $ 130,771 $ 127,718 Unsecured Installment 64,783 70,429 141,177 192,838 Secured Installment 12,821 19,401 27,848 45,687 Single-Pay 23,763 22,732 48,730 67,889 Total Installment 101,367 112,562 217,755 306,414 Ancillary 18,290 13,211 35,718 29,183 Total revenue (1) $ 187,693 $ 182,509 $ 384,244 $ 463,315 (1) Includes revenue from CSO programs of $34.9 million and $37.8 million for the three months ended June 30, 2021 and 2020, respectively, and $76.4 million and $105.8 million for the six months ended June 30, 2021 and 2020. The following tables summarize loans receivable by product and the related delinquent loans receivable (in thousands): June 30, 2021 Revolving LOC Unsecured Installment Secured Installment Single-Pay (1) Total Installment - Company Owned Total Current loans receivable $ 562,497 $ 65,603 $ 31,824 $ 38,760 $ 136,187 $ 698,684 Delinquent loans receivable 43,933 21,035 5,576 — 26,611 70,544 Total loans receivable 606,430 86,638 37,400 38,760 162,798 769,228 Less: allowance for losses (44,848) (16,701) (3,880) (2,432) (23,013) (67,861) Loans receivable, net $ 561,582 $ 69,937 $ 33,520 $ 36,328 $ 139,785 $ 701,367 (1) Of the $38.8 million of Single-Pay receivables, $10.0 million relate to mandated extended payment options for certain Canada Single-Pay loans. June 30, 2021 Revolving LOC Unsecured Installment Secured Installment Total Installment - Company Owned Total Delinquent loans receivable 0-30 days past due $ 22,288 $ 8,474 $ 2,835 $ 11,309 $ 33,597 31-60 days past due 8,659 5,767 1,307 7,074 15,733 61 + days past due 12,986 6,794 1,434 8,228 21,214 Total delinquent loans receivable $ 43,933 $ 21,035 $ 5,576 $ 26,611 $ 70,544 December 31, 2020 Revolving LOC Unsecured Installment Secured Installment Single-Pay (1) Total Installment - Company Owned Total Current loans receivable $ 321,105 $ 78,235 $ 40,358 $ 43,780 $ 162,373 $ 483,478 Delinquent loans receivable 37,779 24,190 8,275 — 32,465 70,244 Total loans receivable 358,884 102,425 48,633 43,780 194,838 553,722 Less: allowance for losses (51,958) (24,073) (7,047) (3,084) (34,204) (86,162) Loans receivable, net $ 306,926 $ 78,352 $ 41,586 $ 40,696 $ 160,634 $ 467,560 (1) Of the $43.8 million of Single-Pay receivables, $11.2 million relate to mandated extended payment options for certain Canada Single-Pay loans. December 31, 2020 Revolving LOC Unsecured Installment Secured Installment Total Installment - Company Owned Total Delinquent loans receivable 0-30 days past due $ 17,517 $ 10,361 $ 3,764 $ 14,125 $ 31,642 31-60 days past due 9,276 7,124 2,199 9,323 18,599 61 + days past due 10,986 6,705 2,312 9,017 20,003 Total delinquent loans receivable $ 37,779 $ 24,190 $ 8,275 $ 32,465 $ 70,244 The following tables summarize loans Guaranteed by the Company under CSO programs and the related delinquent receivables (in thousands): June 30, 2021 Unsecured Installment Secured Installment Total Installment - Guaranteed by the Company Current loans receivable Guaranteed by the Company $ 29,981 $ 658 $ 30,639 Delinquent loans receivable Guaranteed by the Company 6,359 95 6,454 Total loans receivable Guaranteed by the Company 36,340 753 37,093 Less: Liability for losses on CSO lender-owned consumer loans (5,234) (31) (5,265) Loans receivable Guaranteed by the Company, net $ 31,106 $ 722 $ 31,828 June 30, 2021 Unsecured Installment Secured Installment Total Installment - Guaranteed by the Company Delinquent loans receivable 0-30 days past due $ 5,574 $ 88 $ 5,662 31-60 days past due 625 4 629 61+ days past due 160 3 163 Total delinquent loans receivable $ 6,359 $ 95 $ 6,454 December 31, 2020 Unsecured Installment Secured Installment Total Installment - Guaranteed by the Company Current loans receivable Guaranteed by the Company $ 37,096 $ 775 $ 37,871 Delinquent loans receivable Guaranteed by the Company 6,079 155 6,234 Total loans receivable Guaranteed by the Company 43,175 930 44,105 Less: Liability for losses on CSO lender-owned consumer loans (7,160) (68) (7,228) Loans receivable Guaranteed by the Company, net $ 36,015 $ 862 $ 36,877 December 31, 2020 Unsecured Installment Secured Installment Total Installment - Guaranteed by the Company Delinquent loans receivable 0-30 days past due $ 5,435 $ 103 $ 5,538 31-60 days past due 490 37 527 61 + days past due 154 15 169 Total delinquent loans receivable $ 6,079 $ 155 $ 6,234 The following tables summarize activity in the ALL and the liability for losses on CSO lender-owned consumer loans in total (in thousands): Three Months Ended June 30, 2021 Revolving LOC Unsecured Installment Secured Installment Single-Pay Total Installment Other Total Allowance for loan losses: Balance, beginning of period $ 44,754 $ 20,394 $ 5,023 $ 2,217 $ 27,634 $ — $ 72,388 Charge-offs (24,487) (18,812) (4,384) (22,107) (45,303) (802) (70,592) Recoveries 7,280 5,383 2,216 17,574 25,173 378 32,831 Net charge-offs (17,207) (13,429) (2,168) (4,533) (20,130) (424) (37,761) Provision for losses 16,672 9,734 1,025 4,727 15,486 424 32,582 Effect of foreign currency translation 629 2 — 21 23 — 652 Balance, end of period $ 44,848 $ 16,701 $ 3,880 $ 2,432 $ 23,013 $ — $ 67,861 Liability for losses on CSO lender-owned consumer loans: Balance, beginning of period $ — $ 4,670 $ 57 $ — $ 4,727 $ — $ 4,727 Decrease in liability — (564) 26 — (538) — (538) Balance, end of period $ — $ 5,234 $ 31 $ — $ 5,265 $ — $ 5,265 Three Months Ended Revolving LOC Unsecured Installment Secured Installment Single-Pay Total Installment Other Total Allowance for loan losses: Balance, beginning of period $ 56,458 $ 28,965 $ 9,726 $ 4,693 $ 43,384 $ — $ 99,842 Charge-offs (37,784) (30,129) (11,747) (21,168) (63,044) (750) (101,578) Recoveries 6,100 7,019 2,961 21,766 31,746 398 38,244 Net charge-offs (31,684) (23,110) (8,786) 598 (31,298) (352) (63,334) Provision for losses 21,341 12,584 6,943 (2,588) 16,939 352 38,632 Effect of foreign currency translation 1,204 12 — 99 111 — 1,315 Balance, end of period $ 47,319 $ 18,451 $ 7,883 $ 2,802 $ 29,136 $ — $ 76,455 Liability for losses on CSO lender-owned consumer loans: Balance, beginning of period $ — $ 9,142 $ 47 $ — $ 9,189 $ — $ 9,189 Decrease in liability — 4,014 11 — 4,025 — 4,025 Balance, end of period $ — $ 5,128 $ 36 $ — $ 5,164 $ — $ 5,164 Six Months Ended Revolving LOC Unsecured Installment Secured Installment Single-Pay Total Installment Other Total Allowance for loan losses: Balance, beginning of period $ 51,958 $ 24,073 $ 7,047 $ 3,084 $ 34,204 $ — $ 86,162 Charge-offs (53,201) (39,937) (10,727) (44,040) (94,704) (1,656) (149,561) Recoveries 14,787 12,000 4,760 38,828 55,588 930 71,305 Net charge-offs (38,414) (27,937) (5,967) (5,212) (39,116) (726) (78,256) Provision for losses 30,474 20,559 2,800 4,520 27,879 726 59,079 Effect of foreign currency translation 830 6 — 40 46 — 876 Balance, end of period $ 44,848 $ 16,701 $ 3,880 $ 2,432 $ 23,013 $ — $ 67,861 Liability for losses on CSO lender-owned consumer loans: Balance, beginning of period $ — $ 7,160 $ 68 $ — $ 7,228 $ — $ 7,228 Decrease in liability — 1,926 37 — 1,963 — 1,963 Balance, end of period $ — $ 5,234 $ 31 $ — $ 5,265 $ — $ 5,265 Six Months Ended Revolving LOC Unsecured Installment Secured Installment Single-Pay Total Installment Other Total Allowance for loan losses: Balance, beginning of period $ 55,074 $ 35,587 $ 10,305 $ 5,869 $ 51,761 $ — $ 106,835 Charge-offs (81,293) (68,687) (24,857) (61,689) (155,233) (2,028) (238,554) Recoveries 12,511 12,802 5,870 51,770 70,442 977 83,930 Net charge-offs (68,782) (55,885) (18,987) (9,919) (84,791) (1,051) (154,624) Provision for losses 62,332 38,766 16,565 7,051 62,382 1,051 125,765 Effect of foreign currency translation (1,305) (17) — (199) (216) — (1,521) Balance, end of period $ 47,319 $ 18,451 $ 7,883 $ 2,802 $ 29,136 $ — $ 76,455 Liability for losses on CSO lender-owned consumer loans: Balance, beginning of period $ — $ 10,553 $ 70 $ — $ 10,623 $ — $ 10,623 Decrease in liability — 5,425 34 — 5,459 — 5,459 Balance, end of period $ — $ 5,128 $ 36 $ — $ 5,164 $ — $ 5,164 As of June 30, 2021, Revolving LOC and Installment loans classified as nonaccrual were $4.2 million and $5.1 million, respectively. As of December 31, 2020, Revolving LOC and Installment loans classified as nonaccrual were $4.4 million and $6.2 million, respectively. The Company's loans receivable inherently considers nonaccrual loans in its estimate of the ALL as delinquencies are a primary input into the Company's roll rate-based model. TDR Loans Receivable In certain circumstances, the Company modifies the terms of its loans receivable for borrowers. Under U.S. GAAP, a modification of loans receivable terms is considered a TDR if the borrower is experiencing financial difficulty and the Company grants a concession to the borrower it would not have otherwise granted under the terms of the original agreement. In response to COVID-19, the Company established an enhanced Customer Care Program in 2020, which enables its team members to provide relief to customers in various ways, ranging from due date changes, interest or fee forgiveness, payment waivers or extended payment plans, depending on a customer’s individual circumstances. The Company modifies loans only if it believes the customer has the ability to pay under the restructured terms. The Company continues to accrue and collect interest on these loans in accordance with the restructured terms. The Company records its ALL related to TDRs by discounting the estimated cash flows associated with the respective TDR at the effective interest rate immediately after the loan modification and records any difference between the discounted cash flows and the carrying value as an allowance adjustment. A loan that has been classified as a TDR remains so classified until the loan is paid off or charged off. A TDR is charged off consistent with the Company's policies for the related loan product. For additional information on the Company's loss recognition policy, see the 2020 Form 10-K. The table below presents TDRs, which are related to the Customer Care Program implemented in response to COVID-19, included in gross loans receivable and the impairment included in the ALL (in thousands): As of June 30, 2021 As of Current TDR gross receivables $ 12,137 $ 13,563 Delinquent TDR gross receivables 4,293 6,309 Total TDR gross receivables 16,430 19,872 Less: Impairment included in the allowance for loan losses (2,455) (3,482) Less: Additional allowance (3,130) (4,497) Outstanding TDR receivables, net of impairment $ 10,845 $ 11,893 The tables below reflect loans modified and classified as TDRs during the periods presented (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2021 2020 2021 2020 Pre-modification TDR loans receivable $ 3,504 $ 24,069 $ 8,367 $ 24,069 Post-modification TDR loans receivable 3,197 21,390 7,472 21,390 Total concessions included in gross charge-offs $ 307 $ 2,679 $ 895 $ 2,679 There were $3.3 million and $0.9 million of loans classified as TDRs that were charged off and included as a reduction in the ALL during the three months ended June 30, 2021 and 2020, respectively, and $8.1 million and $0.9 million during the six months ended June 30, 2021 and 2020, respectively. The Company had commitments to lend additional funds of approximately $2.0 million to customers with available and unfunded Revolving LOC loans classified as TDRs as of June 30, 2021. The table below presents the Company's average outstanding TDR loans receivable, interest income recognized on TDR loans and number of TDR loans for the periods presented (dollars in thousands): Three Months Ended June 30, Six Months Ended June 30, 2021 2020 2021 2020 Average outstanding TDR loans receivable $ 16,967 $ 20,864 $ 17,936 $ 20,864 Interest income recognized 4,604 4,396 10,122 4,396 Number of TDR loans (1) 2,468 21,512 6,248 21,512 (1) Presented in ones |