LOANS RECEIVABLE AND REVENUE | REVENUE AND LOANS RECEIVABLE Revenue The following table summarizes revenue by product (in thousands): Year Ended December 31, 2021 2020 2019 Revolving LOC $ 294,591 $ 249,502 $ 245,256 Unsecured Installment 290,321 339,116 530,730 Secured Installment 56,418 79,136 110,513 Single-Pay 102,405 120,433 191,449 Total Installment 449,144 538,685 832,692 Ancillary 74,108 59,209 63,849 Total revenue (1) $ 817,843 $ 847,396 $ 1,141,797 (1) Includes revenue from CSO programs of $167.1 million, $185.5 million and $281.6 million for the years ended December 31, 2021, 2020 and 2019, respectively. Loans receivable, net of allowance for loan losses The Company acquired Heights on December 27, 2021, which resulted in approximately $472 million of gross loans receivable as of December 31, 2021. As a result of purchase accounting adjustments and the timing of the acquisition, Heights did not contribute to ALL as of December 31, 2021. For additional information regarding the acquisition and related impacts to the results of operations, see Note 15 , " Acquisitions." The following tables summarize loans receivable by product and the related delinquent loans receivable (in thousands): December 31, 2021 Revolving LOC Unsecured Installment Secured Installment Single-Pay (1) Total Installment - Company Owned Total Current loans receivable $ 843,379 $ 359,512 $ 110,232 $ 42,463 $ 512,207 $ 1,355,586 Delinquent loans receivable 70,734 98,174 23,824 — 121,998 192,732 Total loans receivable 914,113 457,686 134,056 42,463 634,205 1,548,318 Less: allowance for loan losses (68,140) (13,387) (3,327) (2,706) (19,420) (87,560) Loans receivable, net $ 845,973 $ 444,299 $ 130,729 $ 39,757 $ 614,785 $ 1,460,758 (1) Of the $42.5 million of Single-Pay receivables, $11.3 million relate to mandated extended payment options for certain Canada Single-Pay loans. December 31, 2021 Revolving LOC Unsecured Installment Secured Installment Total Installment - Company Owned Total Delinquent loans receivable 1-30 days past-due $ 35,657 $ 45,160 $ 13,213 $ 58,373 $ 94,030 31-60 days past-due 15,452 16,646 4,539 21,185 36,637 61-90 days past-due 13,397 13,933 3,213 17,146 30,543 91 + days past-due 6,228 22,435 2,859 25,294 31,522 Total delinquent loans receivable $ 70,734 $ 98,174 $ 23,824 $ 121,998 $ 192,732 December 31, 2020 Revolving LOC Unsecured Installment Secured Installment Single-Pay (1) Total Installment - Company Owned Total Current loans receivable $ 321,105 $ 78,235 $ 40,358 $ 43,780 $ 162,373 $ 483,478 Delinquent loans receivable 37,779 24,190 8,275 — 32,465 70,244 Total loans receivable 358,884 102,425 48,633 43,780 194,838 553,722 Less: allowance for loan losses (51,958) (24,073) (7,047) (3,084) (34,204) (86,162) Loans receivable, net $ 306,926 $ 78,352 $ 41,586 $ 40,696 $ 160,634 $ 467,560 (1) Of the $43.8 million of Single-Pay receivables, $11.2 million relate to mandated extended payment options for certain Canada Single-Pay loans. December 31, 2020 Revolving LOC Unsecured Installment Secured Installment Total Installment - Company Owned Total Delinquent loans receivable 1-30 days past-due $ 17,517 $ 10,361 $ 3,764 $ 14,125 $ 31,642 31-60 days past-due 9,276 7,124 2,199 9,323 18,599 61-90 days past-due 8,597 6,167 1,971 8,138 16,735 91 + days past due 2,389 538 341 879 3,268 Total delinquent loans receivable $ 37,779 $ 24,190 $ 8,275 $ 32,465 $ 70,244 The following tables summarize loans Guaranteed by the Company under CSO programs and the related delinquent receivables (in thousands): December 31, 2021 Unsecured Installment Secured Installment Total Installment - Guaranteed by the Company Current loans receivable Guaranteed by the Company $ 37,303 $ 799 $ 38,102 Delinquent loans receivable Guaranteed by the Company 8,011 204 8,215 Total loans receivable Guaranteed by the Company 45,314 1,003 46,317 Less: Liability for losses on CSO lender-owned consumer loans (6,869) (39) (6,908) Loans receivable Guaranteed by the Company, net $ 38,445 $ 964 $ 39,409 December 31, 2021 Unsecured Installment Secured Installment Total Installment - Guaranteed by the Company Delinquent loans receivable 1-30 days past-due $ 6,633 $ 162 $ 6,795 31-60 days past-due 1,003 28 1,031 61-90 days past-due 277 8 285 91+ days past-due 98 6 104 Total delinquent loans receivable $ 8,011 $ 204 $ 8,215 December 31, 2020 Unsecured Installment Secured Installment Total Installment - Guaranteed by the Company Current loans receivable guaranteed by the Company $ 37,096 $ 775 $ 37,871 Delinquent loans receivable guaranteed by the Company 6,079 155 6,234 Total loans receivable guaranteed by the Company 43,175 930 44,105 Less: Liability for losses on CSO lender-owned consumer loans (7,160) (68) (7,228) Loans receivable guaranteed by the Company, net $ 36,015 $ 862 $ 36,877 December 31, 2020 Unsecured Installment Secured Installment Total Installment - Guaranteed by the Company Delinquent loans receivable 0-30 days past-due $ 5,435 $ 103 $ 5,538 31-60 days past-due 490 37 527 61-90 days past-due 124 9 133 91+ days past-due 30 6 36 Total delinquent loans receivable $ 6,079 $ 155 $ 6,234 The following tables summarize activity in the ALL and the liability for losses on CSO lender-owned consumer loans in total (in thousands): Year Ended December 31, 2021 Revolving LOC Unsecured Installment Secured Installment Single-Pay Total Installment Other Total Allowance for loan losses: Balance, beginning of period $ 51,958 $ 24,073 $ 7,047 $ 3,084 $ 34,204 $ — $ 86,162 Charge-offs (114,827) (77,123) (20,874) (93,737) (191,734) (3,911) (310,472) Recoveries 29,454 21,815 9,329 76,003 107,147 1,810 138,411 Net charge-offs (85,373) (55,308) (11,545) (17,734) (84,587) (2,101) (172,061) Provision for losses 102,457 44,584 7,825 17,357 69,766 2,101 174,324 Effect of foreign currency translation (902) 38 — (1) 37 — (865) Balance, end of period $ 68,140 $ 13,387 $ 3,327 $ 2,706 $ 19,420 $ — $ 87,560 Liability for losses on CSO lender-owned consumer loans: Balance, beginning of period $ — $ 7,160 $ 68 $ — $ 7,228 $ — $ 7,228 Increase in liability — (291) (29) — (320) — (320) Balance, end of period $ — $ 6,869 $ 39 $ — $ 6,908 $ — $ 6,908 Year Ended December 31, 2020 Revolving LOC Unsecured Installment Secured Installment Single-Pay Total Installment Other Total Allowance for loan losses: Balance, beginning of period $ 55,074 $ 35,587 $ 10,305 $ 5,869 $ 51,761 $ — $ 106,835 Charge-offs (129,664) (98,870) (37,243) (106,817) (242,930) (3,856) (376,450) Recoveries 21,312 22,076 10,239 86,092 118,407 1,983 141,702 Net charge-offs (108,352) (76,794) (27,004) (20,725) (124,523) (1,873) (234,748) Provision for losses 104,249 65,272 23,746 18,003 107,021 1,873 213,143 Effect of foreign currency translation 987 8 — (63) (55) — 932 Balance, end of period $ 51,958 $ 24,073 $ 7,047 $ 3,084 $ 34,204 $ — $ 86,162 Liability for losses on CSO lender-owned consumer loans: Balance, beginning of period $ — $ 10,553 $ 70 $ — $ 10,623 $ — $ 10,623 Decrease in liability $ — (3,393) (2) $ — (3,395) $ — (3,395) Balance, end of period $ — $ 7,160 $ 68 $ — $ 7,228 $ — $ 7,228 As of December 31, 2021, Revolving LOC and Installment loans classified as nonaccrual were $5.9 million and $41.4 million, respectively. As of December 31, 2020, Revolving LOC and Installment loans classified as nonaccrual were $4.4 million and $6.2 million, respectively. The Company considers nonaccrual loans in its estimate of the ALL as delinquencies are a primary input into the Company's allowance model. TDR Loans Receivable In certain circumstances, the Company modifies the terms of its loans receivable for borrowers. Under U.S. GAAP, a modification of loans receivable terms is considered a TDR if the borrower is experiencing financial difficulty and the Company grants a concession to the borrower it would not have otherwise granted under the terms of the original agreement. In response to COVID-19, in 2020 the Company established an enhanced Customer Care Program, which enables its team members to provide relief to customers in various ways, ranging from due date changes, interest or fee forgiveness, payment waivers or extended payment plans, depending on a customer’s individual circumstances. The Company modifies loans only if it believes the customer has the ability to pay under the restructured terms. The Company continues to accrue and collect interest on these loans in accordance with the restructured terms. The Company records its ALL related to TDRs by discounting the estimated cash flows associated with the respective TDR at the effective interest rate immediately after the loan modification and records any difference between the discounted cash flows and the carrying value as an allowance adjustment. A loan that has been classified as a TDR remains so classified until the loan is paid off or charged off. A TDR is charged off consistent with the Company's policies for the related loan product. For additional information on the Company's loss recognition policy, see Note 1, "Significant Accounting Policies and Nature of Operations" . The table below presents TDRs, which are related to the Customer Care Program the Company implemented in response to COVID-19, included in gross loans receivable and the impairment included in the ALL (in thousands): As of December 31, 2021 As of December 31, 2020 Current TDR gross receivables $ 11,580 $ 13,563 Delinquent TDR gross receivables 5,066 6,309 Total TDR gross receivables 16,646 19,872 Less: Impairment included in the allowance for loan losses (3,632) (3,482) Less: Additional allowance (2,212) (4,497) Outstanding TDR receivables, net of impairment $ 10,802 $ 11,893 The tables below reflect new loans modified and classified as TDRs during the periods presented (in thousands): Year Ended December 31, 2021 Year Ended December 31, 2020 Pre-modification TDR loans receivable $ 16,255 $ 38,930 Post-modification TDR loans receivable 14,538 34,252 Total concessions included in gross charge-offs $ 1,717 $ 4,678 There were $14.0 million and $11.6 million of loans classified as TDRs that were charged off and included as a reduction in the ALL for the years ended December 31, 2021 and 2020, respectively. The Company had commitments to lend additional funds of approximately $2.1 million to customers with available and unfunded Revolving LOC loans classified as TDRs as of December 31, 2021. The table below presents the Company's average outstanding TDR loans receivable, interest income recognized on TDR loans and number of TDR loans for the years ended December 31, 2021 and 2020 (dollars in thousands): Year Ended December 31, 2021 Year Ended December 31, 2020 Average outstanding TDR loans receivable (1) $ 18,259 $ 20,631 Interest income recognized 18,328 17,074 Number of TDR loans (2) 11,693 27,082 (1) For the year ended December 31, 2020, the average is calculated based on the amount immediately after the loan was classified as a TDR and the ending TDR balance as of December 31, 2020 as there were no TDRs prior to April 1, 2020. (2) Presented in ones There were no loans classified as TDRs during the year ended December 31, 2019. |