IBEX Limited (IBEX) 10-Q 9 Nov 23 2024 Q1 Quarterly report Financial data

Cover

Cover - shares	3 Months Ended
	Sep. 30, 2023	Oct. 31, 2023
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2023
Document Transition Report	false
Entity File Number	001-38442
Entity Registrant Name	IBEX LIMITED
Entity Incorporation, State or Country Code	D0
Entity Tax Identification Number	00-0000000
Entity Address, Address Line One	1717 Pennsylvania Avenue NW
Entity Address, Address Line Two	Suite 825
Entity Address, City or Town	Washington
Entity Address, State or Province	DC
Entity Address, Postal Zip Code	20006
City Area Code	(202
Local Phone Number	580-6200
Title of 12(b) Security	Common shares, par value $0.0001
Trading Symbol	IBEX
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		17,938,752
Amendment Flag	false
Entity Central Index Key	0001720420
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q1
Current Fiscal Year End Date	--06-30

Consolidated Balance Sheets (Un

Consolidated Balance Sheets (Unaudited) - USD ($) $ in Thousands	Sep. 30, 2023	Jun. 30, 2023
Current assets
Cash and cash equivalents	$ 62,029	$ 57,429
Accounts receivable, net	90,114	86,364
Prepaid expenses	6,843	6,616
Due from related parties	98	43
Tax advances and receivables	6,201	5,965
Other current assets	2,230	2,190
Total current assets	167,515	158,607
Non-current assets
Property and equipment, net	37,890	41,151
Operating lease assets	67,146	70,919
Goodwill	11,832	11,832
Deferred tax asset, net	4,340	4,585
Other non-current assets	6,757	6,230
Total non-current assets	127,965	134,717
Total assets	295,480	293,324
Current liabilities
Accounts payable and accrued liabilities	18,240	18,705
Accrued payroll and employee-related liabilities	32,913	29,360
Current deferred revenue	5,921	6,413
Current operating lease liabilities	13,014	13,036
Current maturities of long-term debt	396	413
Due to related parties	81	2,314
Income taxes payable	3,161	3,020
Total current liabilities	73,726	73,261
Non-current liabilities
Non-current deferred revenue	1,503	1,383
Non-current operating lease liabilities	61,058	64,854
Long-term debt	581	600
Other non-current liabilities	2,573	3,262
Total non-current liabilities	65,715	70,099
Total liabilities	139,441	143,360
Commitments and contingencies (Note 7)
Stockholders' equity
Common stock: par value $0.0001, 108,057,967 shares authorized, 18,169,329 and 18,280,419 shares outstanding as of September 30, 2023 and June 30, 2023, respectively	2	2
Additional paid-in capital	206,323	204,734
Treasury stock at cost: 379,971 and 245,447 shares as of September 30, 2023 and June 30, 2023, respectively	(5,726)	(3,682)
Accumulated other comprehensive loss	(7,207)	(6,312)
Accumulated deficit	(37,353)	(44,778)
Total stockholders' equity	156,039	149,964
Total liabilities and stockholders' equity	$ 295,480	$ 293,324

Consolidated Balance Sheets (_2

Consolidated Balance Sheets (Unaudited) (Parenthetical) - $ / shares	Sep. 30, 2023	Jun. 30, 2023
Statement of Financial Position [Abstract]
Common stock: par value (in dollars per share)	$ 0.0001	$ 0.0001
Common stock: shares authorized (in shares)	108,057,967	108,057,967
Common stock: shares outstanding (in shares)	18,169,329	18,280,419
Treasury stock at cost (in shares)	379,971	245,447

Consolidated Statements of Comp

Consolidated Statements of Comprehensive Income (Unaudited) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Statement of Comprehensive Income [Abstract]
Revenue	$ 124,609	$ 127,805
Cost of services (exclusive of depreciation and amortization presented separately below)	88,196	96,153
Selling, general and administrative	23,040	19,305
Depreciation and amortization	5,042	4,677
Total operating expenses	116,278	120,135
Income from operations	8,331	7,670
Interest income	586	48
Interest expense	(104)	(148)
Income before income taxes	8,813	7,570
Provision for income tax expense	(1,388)	(1,047)
Net income	7,425	6,523
Other comprehensive income / (loss)
Foreign currency translation adjustments	(701)	(1,677)
Unrealized loss on cash flow hedging instruments, net of tax	(194)	(261)
Total other comprehensive loss	(895)	(1,938)
Total comprehensive income	$ 6,530	$ 4,585
Net income per share
Basic (in dollars per share)	$ 0.41	$ 0.36
Diluted (in dollars per share)	$ 0.39	$ 0.35
Weighted average common shares outstanding
Basic (in shares)	18,287	18,141
Diluted (in shares)	18,898	18,641

Consolidated Statements of Stoc

Consolidated Statements of Stockholders’ Equity (Unaudited) - USD ($) $ in Thousands	Total	Common shares	Treasury Stock	Additional Paid-in Capital	Accumulated Other Comprehensive Income / (Loss)	Accumulated Deficit
Balance, beginning of period (in shares) at Jun. 30, 2022		18,247,000
Balance, beginning of period at Jun. 30, 2022	$ 113,459	$ 2	$ (3,406)	$ 197,785	$ (4,562)	$ (76,360)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	6,523					6,523
Foreign currency translation adjustments	(1,677)				(1,677)
Changes in fair value of cash flow hedges	(261)				(261)
Purchase of treasury shares (in shares)		(19,000)
Purchase of treasury shares	(276)		(276)
Provision for common stock warrants	286			286
Issue of common shares related to option issuances (in shares)		2,000
Issuance of common shares	21			21
Stock based compensation expense	806			806
Balance, end of period (in shares) at Sep. 30, 2022		18,230,000
Balance, end of period at Sep. 30, 2022	$ 118,881	$ 2	(3,682)	198,898	(6,500)	(69,837)
Balance, beginning of period (in shares) at Jun. 30, 2023	18,280,419	18,280,000
Balance, beginning of period at Jun. 30, 2023	$ 149,964	$ 2	(3,682)	204,734	(6,312)	(44,778)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	7,425					7,425
Foreign currency translation adjustments	(701)				(701)
Changes in fair value of cash flow hedges	$ (194)				(194)
Purchase of treasury shares (in shares)	(134,524)	(134,000)
Purchase of treasury shares	$ (2,044)		(2,044)
Provision for common stock warrants	287			287
Issue of common shares related to option issuances (in shares)		23,000
Issuance of common shares	5			5
Stock based compensation expense	$ 1,297			1,297
Balance, end of period (in shares) at Sep. 30, 2023	18,169,329	18,169,000
Balance, end of period at Sep. 30, 2023	$ 156,039	$ 2	$ (5,726)	$ 206,323	$ (7,207)	$ (37,353)

Consolidated Statements of Cash

Consolidated Statements of Cash Flows (Unaudited) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
CASH FLOWS FROM OPERATING ACTIVITIES
Net income	$ 7,425	$ 6,523
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	5,042	4,677
Noncash lease expense	3,225	3,554
Warrant contra revenue	287	286
Deferred income tax	244	292
Share-based compensation expense	848	1,122
Allowance of expected credit losses	11	2
Change in assets and liabilities:
Increase in accounts receivable	(3,792)	(6,891)
Increase in prepaid expenses and other current assets	(1,256)	(143)
Increase in accounts payable and accrued liabilities	206	869
Decrease in deferred revenue	(372)	(1,265)
Decrease in operating lease liabilities	(3,184)	(3,464)
Net cash inflow from operating activities	8,684	5,562
CASH FLOWS FROM INVESTING ACTIVITIES
Purchase of property and equipment	(2,052)	(3,558)
Net cash outflow from investing activities	(2,052)	(3,558)
CASH FLOWS FROM FINANCING ACTIVITIES
Proceeds from line of credit	37	9,355
Repayments of line of credit	(89)	(14,000)
Repayment of debt	0	(2,686)
Proceeds from the exercise of options	5	21
Principal payments on finance leases	(88)	(80)
Purchase of treasury shares	(1,832)	(276)
Net cash outflow from financing activities	(1,967)	(7,666)
Effects of exchange rate difference on cash and cash equivalents	(65)	(318)
Net increase / (decrease) in cash and cash equivalents	4,600	(5,980)
Cash and cash equivalents, beginning	57,429	48,831
Cash and cash equivalents, ending	62,029	42,851
Supplemental cash flow disclosures
Cash paid for interest	104	148
Cash paid for income taxes	1,086	121
Supplemental non-cash disclosures
Change in accounts payable related to fixed assets	$ (115)	$ (135)

Overview and Summary of Signifi

Overview and Summary of Significant Accounting Policies	3 Months Ended
	Sep. 30, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Overview and Summary of Significant Accounting Policies	OVERVIEW AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES OVERVIEW IBEX Limited (“IBEX” and together with its subsidiaries, the “Company,” “ibex,” “we,” “us,” or “our”) was incorporated on February 28, 2017 in Hamilton, Bermuda. Our registered office in Bermuda is Crawford House, 50 Cedar Avenue, Hamilton HM 11, Bermuda. We are a “controlled company” within the meaning of the rules of Nasdaq, with The Resource Group International Limited (“TRGI”) being our controlling shareholder. TRG Pakistan Limited holds a controlling interest in TRGI. On August 7, 2020, the Company was admitted to trade on the Nasdaq Global Market under the ticker symbol “IBEX.” The Company is an end-to-end provider of technology-enabled customer lifecycle experience (“CLX”) solutions. Through the Company’s integrated CLX platform, a comprehensive portfolio of solutions is offered to optimize customer acquisition, engagement, expansion and experience for clients. The Company leverages sophisticated technology and proprietary analytics, in combination with its global footprint and business process outsourcing expertise, to protect and enhance clients’ brands. The Company manages nearly 176 million interactions each year with consumers on behalf of clients through an omni-channel approach, using voice, web, chat and email. Our services cover three main areas: • ibex Connect: Our Connect business lies at the core of our offerings and generates the majority of the Company’s revenue. This business unit delivers differentiated customer service (assisting our clients’ customers with information about our clients and their products or services), technical support (providing specialized teams to provide information, assistance and technical guidance to our clients’ customers on a specific product or service), revenue generation (upselling and cross selling) and other value-added outsourced back office services (finance and accounting, marketing support, sales operations, and human resources administration) to our clients. We deploy these capabilities through a true omni-channel CX model, which integrates voice, email, chat, SMS, social media and other communication applications. • ibex Digital: Our ibex Digital suite of solutions works with consumer-facing businesses to help them build, grow and scale technology-driven customer acquisition solutions, while helping drive digital transformation. We offer digital marketing, e-commerce technology, and platform solutions for our clients, helping them build new customer acquisition channels, increase acquired customers, and often do both at a reduced cost. • ibex CX: Our CX business measures, monitors and manages our clients’ holistic customer experiences. By offering a 360-degree CX approach, our clients can harness the power of data and customer feedback to differentiate themselves within today’s “customer expectation economy.” We enable our clients to improve retention of their customers, identify and manage service issues in real time, predict future behavior and outcomes, derive impact analysis scenarios and assign “action plans” throughout the enterprise. Operating segments An operating segment is defined as a component of a company for which separate financial information is available and which is regularly evaluated by the chief operating decision maker (“CODM”) for the purpose of making decisions regarding resource allocation and performance assessment. The Company’s CODM is the chief executive officer (“CEO”). The Company’s CODM reviews consolidated financial results to make decisions, allocate resources and assess performance. Therefore, the Company has determined that it operates in a single operating and reportable segment. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Basis of presentation and principles of consolidation Historically, the Company qualified as a foreign private issuer and prepared its consolidated financial statements in accordance with International Financial Reporting Standards (“IFRS”) as issued by the International Accounting Standards Board (“IASB”). Effective July 1, 2023, the Company no longer qualifies as a foreign private issuer as defined in Rule 405 of Regulation C under the Securities Act and Rule 3b-4 under the Exchange Act and therefore has become a domestic filer and must file this Form 10-Q pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 and in accordance with generally accepted accounting principles in the United States of America (“U.S. GAAP”). The Company’s interim consolidated financial statements are unaudited and were prepared in accordance with U.S. GAAP for the three months ended September 30, 2023 and September 30, 2022, and include the financial results of all wholly-owned subsidiaries. When the Company does not have majority ownership in an entity but exerts significant influence over that entity, the Company accounts for the entity under the equity method of accounting. All intercompany balances and transactions have been eliminated in consolidation. In the opinion of the Company, the accompanying unaudited consolidated financial statements contain all adjustments, consisting of only normal recurring adjustments, necessary for a fair statement of its financial position as of September 30, 2023 and its results of operations, comprehensive income, cash flows, and shareholders’ equity for the three months ended September 30, 2023 and 2022. The consolidated balance sheet as of June 30, 2023, was derived from audited annual financial statements included in the Annual Report on Form 10-K for the fiscal year ended June 30, 2023 (the “Annual Report”) as filed with the SEC. These consolidated financial statements and accompanying notes have been prepared in accordance with U.S. GAAP for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and notes required by U.S. GAAP for complete financial statements and should be read in conjunction with the Company’s audited consolidated financial statements and notes thereto included in the Annual Report. There have been no changes to the Company’s significant accounting policies described in the Annual Report that have had a material impact on the Company’s consolidated financial statements and related notes. Use of estimates The preparation of financial statements in accordance with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements. Significant items subject to such estimates and assumptions include useful lives for property and equipment; impairment of long-lived assets, operating lease assets and liabilities, goodwill, and other intangible assets; allowance for credit losses; valuation allowances for deferred tax assets and other receivables; fair value of share-based compensation, warrants, and derivatives, and legal provisions. The Company bases its estimates on historical experience and other assumptions it believes are reasonable, including the use of outside experts as necessary, and updates these estimates on an ongoing basis and as new events occur, more experience is acquired and/or more information is obtained. Actual results could differ materially from these estimates. Concentration of credit risk The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate losses. The Company evaluates the creditworthiness of its clients prior to and throughout the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative instruments as all of its counterparties are investment-grade financial institutions. Leases The Company determines whether an arrangement contains a lease at inception in accordance with the provisions of Accounting Standards Codification (“ASC”) 842, Leases . Operating leases are included in operating lease assets and current and non-current lease liabilities, and assets leased under finance leases are included in property and equipment and current and non-current debt in the consolidated balance sheets. Operating lease assets represent the Company’s right to use an underlying asset for the lease term, and operating lease liabilities represent the Company’s obligation to make lease payments arising from the lease. Operating lease expense is recognized on a straight-line basis over the lease term in cost of services or selling, general and administrative expense, as applicable. Interest on finance leases is included in interest expense in the consolidated statements of comprehensive income. Share-based compensation plans The Company accounts for its share-based awards in accordance with provisions of ASC 718, Compensation - Stock Compensation . The Company calculates the fair value of option awards using the Black-Scholes model. For equity-classified awards, total compensation cost is based on the grant date fair value. For liability-classified awards, total compensation cost is based on the fair value of the award on the date the award is granted and is subsequently re-measured at each reporting date until settlement. The Company recognizes share-based compensation expense over the requisite vesting period using a graded vesting model. Awards to employees and directors may contain service, performance and/or market vesting conditions. For unvested awards with performance conditions, the Company assesses the probability of attaining the performance conditions at each reporting period. Awards that are deemed probable of attainment are recognized in expense over the requisite service period. The Company accounts for forfeitures as they occur. Share repurchase programs The board of directors may authorize share repurchases of the Company’s common shares. Purchases made pursuant to these authorizations may be carried out through open market transactions at prevailing market prices, in privately negotiated transactions, in block trades and/or through other legally permissible means, depending on the market conditions and in accordance with applicable rules and regulations, at times and in such amounts as the Company deems appropriate. Shares repurchased under such authorizations are held in treasury for general corporate purposes, including issuances under various employee share-based award plans. When Company shares are repurchased, the amount of the consideration paid (including directly attributable costs, net of any tax effects) is recognized as a deduction of additional paid in capital. Repurchased shares are classified as treasury shares and are presented as a deduction from total equity. When treasury shares are subsequently sold or reissued, the amount received is recognized as an increase in additional paid in capital, and any resulting surplus or deficit on the transaction is reclassified to accumulated deficit. Cloud Computing Software Implementation Costs The Company incurs costs to implement cloud computing arrangements that are hosted by a third-party vendor. In accordance with Accounting Standards Codification ("ASC") 350-40, Goodwill and Other, Internal-Use Software, for cloud computing arrangements that meet the definition of a service contract, the Company capitalizes qualifying implementation costs incurred during the application development stage as a component of prepaid expenses or other non-current assets. Capitalized costs are primarily comprised of third-party consulting fees, direct labor, and related expenses. Capitalization of these costs concludes once the project is substantially complete and the software is ready for the Company's intended use. Once available for its intended use, the capitalized costs will be amortized on a straight-line basis over the term of the associated hosting arrangement including periods covered by an option to extend, and are included in selling, general and administrative expenses in the consolidated statements of comprehensive income. Costs related to data conversion, overhead, general and administrative activities, and training are expensed as incurred. Post-configuration training and maintenance costs are expensed as incurred. The Company capitalized $0.4 million during the three months ended September 30, 2023. There were no costs capitalized during the three months ended September 30, 2022. Emerging Growth Company The Company currently qualifies as an “emerging growth company” under the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”). Accordingly, the Company has the option to adopt new or revised accounting guidance either (i) within the same periods as those otherwise applicable to non-emerging growth companies or (ii) within the same time periods as private companies pursuant to Section 13(a) of the Exchange Act. The Company has elected to use the extended transition period until we are no longer an emerging growth company or until we choose to opt out of the extended transition period affirmatively and irrevocably. Recently Adopted Accounting Pronouncements In March 2020, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update ("ASU") No. 2020-04, Reference Rate Reform (Topic 848): Facilitation of Effects of Reference Rate Reform on Financial Reporting , which provided optional guidance for a limited period of time to ease the potential burden in accounting for (or recognizing the effects of) reference rate reform on financial reporting. The amendment allows entities to elect not to apply certain modification accounting requirements to contracts affected by reference rate reform if certain criteria are met. An entity that makes this election would not have to remeasure the contracts at the modification date or reassess a previous accounting determination. Entities can elect various optional expedients that would allow them to continue applying hedge accounting for hedging relationships affected by reference rate reform if certain criteria are met. The Company adopted the new guidance during the fourth quarter of fiscal year 2022 and the adoption had no effect on the financial statements or related disclosures during the year.

Revenue from Contracts with Cus

Revenue from Contracts with Customers	3 Months Ended
	Sep. 30, 2023
Revenue from Contract with Customer [Abstract]
Revenue from Contracts with Customers	REVENUE FROM CONTRACTS WITH CUSTOMERS The Company recognizes revenues for services for which control has transferred to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for transferring the promised services. This process involves identifying the customer contract, determining the performance obligations in the contract, determining the transaction price, allocating the transaction price to the distinct performance obligations in the contract, and recognizing revenue when the performance obligations have been satisfied. A performance obligation is considered distinct from other obligations in a contract when it (a) provides a benefit to the customer either on its own or together with other resources that are readily available to the customer and (b) is separately identified in the contract. The Company considers a performance obligation satisfied as it provides services to a customer, meaning the customer has the ability to direct the use and obtain the benefit of the service. Revenues from contact center services, which consist of customer service, technical support and other value-added outsourced back-office services, are recognized as the services are performed on the basis of the number of billable minutes or hours, contractual rates, and other contractually agreed metrics, if applicable. Certain of our client contracts include bonus and penalty provisions. Revenues related to training that occurs upon commencement of a new client contract or statement of work are deferred and recognized on a straight-line basis over the estimated life of the client program, as it is not considered to have a standalone value to the customer. The related expenses are expensed as incurred. Revenues are recognized over time as performance obligations are satisfied and in the period in which the Company has a right to invoice, net of discounts, incentives, and/or penalties as per contractual terms. Bonuses and penalties accrue for the current billing period and do not depend on future performance. In some cases, we may estimate these bonuses or penalties using the “most likely amount” method based on actual data and historical experience. Revenues from digital services are recognized at a point in time upon the successful consumer activation or purchase of clients’ services. We utilize third parties in the satisfaction of this performance obligation; however, because we retain control over these third parties and are solely responsible for the risk and reward associated with this performance obligation, we have determined that we are the principal in these transactions and therefore recognize revenue on a gross basis. Revenues from CX software-as-a-service products are recognized over time based on the term of the subscription. Set-up fees to customize the customer experience solution for client’s specific needs are deferred and recognized on a straight-line basis over the term of the subscription. Revenues related to additional consulting services are recognized over the period as the related services are performed on a per hour basis. All of our contracts include the right to invoice for services on a monthly basis. None of our contracts include significant termination penalties, and generally may be terminated for convenience at any time with a short notice period (generally 30 to 120 days). The Company generally does not incur significant upfront costs to fulfill or obtain a contract that would qualify for capitalization under ASC 606, Revenue from Contracts with Customers . Disaggregation of Revenue The majority of the Company’s revenues are derived from contracts with customers who are located in the States of America (the "United States" or "U.S."). However, the Company delivers most of its services from regional customer experience delivery centers that are located in geographies outside of the United States. Our global delivery model is built on regional customer experience delivery centers and includes a unique ability to support work-at-home capabilities in any region. During the three months ended September 30, 2023, the Company generated approximately 97% of its revenue from clients based in the United States as follows: Three months ended September 30, ($000s) 2023 2022 Revenue United States $ 121,184 $ 123,913 Other countries 3,425 3,892 Total $ 124,609 $ 127,805 The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided: Three months ended September 30, ($000s) 2023 2022 Revenue Onshore (United States) $ 31,536 $ 38,177 Offshore (Philippines, Pakistan) 57,359 51,156 Nearshore (Jamaica, Nicaragua, Honduras) 35,714 38,472 Total $ 124,609 $ 127,805 The following table presents the breakdown of the Company’s revenue by pattern of revenue recognition: Three months ended September 30, ($000s) 2023 2022 Pattern of Revenue recognition Services transferred over time $ 115,338 $ 118,354 Services transferred at a point in time 9,271 9,451 Total $ 124,609 $ 127,805 The movement in the deferred revenue is as follows: Three months ended September 30, ($000s) 2023 2022 Beginning balance $ 7,796 $ 12,593 Revenue recognized (2,672) (3,948) Revenue deferred 2,300 2,684 Ending balance $ 7,424 $ 11,329

Accounts Receivable and Signifi

Accounts Receivable and Significant Clients	3 Months Ended
	Sep. 30, 2023
Receivables [Abstract]
Accounts Receivable and Significant Clients	ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS Accounts receivable, net in the accompanying consolidated balance sheets consists of the following: September 30, June 30, ($000s) 2023 2023 Accounts receivable $ 90,245 $ 86,484 Less: Allowance for credit losses (131) (120) Accounts receivable, net $ 90,114 $ 86,364 The Company estimates its expected credit losses using the lifetime expected credit loss model. The allowance for credit losses is calculated quarterly based on the Company’s historical loss percentages, net of recoveries. In addition to the evaluation of historical losses, the Company considers current and future economic conditions and events such as changes in customer credit quality and liquidity. The Company will write-off accounts receivable against the allowance when it determines a balance is uncollectible. The Company did not have any write-offs for the three months ended September 30, 2023 and 2022. Activity in the Company’s allowance for credit losses consists of the following: Three months ended September 30, ($000s) 2023 2022 Beginning balance $ 120 $ 1,290 Provision for credit losses 11 2 Effect of foreign exchange — (101) Ending balance $ 131 $ 1,191 Significant Clients The Company had one client that contributed in excess of 10% of total revenue for the three months ended September 30, 2023 and 2022. During the three months ended September 30, 2023 and 2022, the revenue from this client as a percentage of total revenue was 12% and 14%, respectively. To limit the Company’s credit risk with its clients, management regularly monitors the aging of customer receivables, maintains allowances for credit losses and may require prepayment for services from certain clients. Based on currently available information, management does not believe significant credit risk exists as of September 30, 2023.

Leases

Leases	3 Months Ended
	Sep. 30, 2023
Leases [Abstract]
Leases	LEASES The Company has operating lease obligations primarily for our delivery centers and finance lease obligations primarily for vehicles and other equipment. Leases typically have initial terms of two The components of lease cost are as follows: Three months ended September 30, ($000s) 2023 2022 Operating lease cost: Operating lease cost $ 4,886 $ 5,284 Variable lease cost 781 1,055 Total operating lease cost $ 5,667 $ 6,339 Finance lease cost: Amortization of right of use assets $ 100 $ 80 Interest on lease liabilities 43 19 Total finance lease cost $ 143 $ 99 The following table presents supplemental balance sheet information related to leases: September 30, June 30, ($000s) 2023 2023 Operating lease assets $ 67,146 $ 70,919 Operating lease liabilities, current 13,014 13,036 Operating lease liabilities, non-current 61,058 64,854 Total operating lease liabilities $ 74,072 $ 77,890 Finance lease assets, net $ 934 $ 929 Finance lease liabilities, current 396 361 Finance lease liabilities, non-current 581 600 Total finance lease liabilities $ 977 $ 961 The following table presents supplemental cash flow information related to leases: Three months ended September 30, ($000s) 2023 2022 Cash paid for amounts included in the measurement of lease liabilities $ 3,184 $ 3,464 Operating cash flows paid for interest portion of finance leases $ 43 $ 19 Financing cash flows paid for principal portion of finance leases $ 88 $ 80 The following table presents supplemental noncash information related to leases: Three months ended September 30, ($000s) 2023 2022 Right-of-use assets obtained in exchange for lease obligations Operating leases $ 49 $ 370 Finance leases $ 110 $ 76 September 30, June 30, 2023 2023 Weighted average remaining lease term (in years) Operating leases 5.5 5.7 Finance leases 2.4 2.6 Weighted average discount rate Operating leases 9.3 % 9.2 % Finance leases 19.0 % 13.4 % The following table presents the maturities of our lease liabilities as of September 30, 2023: ($000s) Operating Finance 2024-remainder of year $ 14,148 $ 408 2025 17,243 480 2026 15,822 270 2027 15,578 41 2028 12,700 — Thereafter 19,485 — Total undiscounted lease payments 94,976 1,199 Less: liability accretion (20,904) (222) Total lease liabilities $ 74,072 $ 977
Leases	LEASES The Company has operating lease obligations primarily for our delivery centers and finance lease obligations primarily for vehicles and other equipment. Leases typically have initial terms of two The components of lease cost are as follows: Three months ended September 30, ($000s) 2023 2022 Operating lease cost: Operating lease cost $ 4,886 $ 5,284 Variable lease cost 781 1,055 Total operating lease cost $ 5,667 $ 6,339 Finance lease cost: Amortization of right of use assets $ 100 $ 80 Interest on lease liabilities 43 19 Total finance lease cost $ 143 $ 99 The following table presents supplemental balance sheet information related to leases: September 30, June 30, ($000s) 2023 2023 Operating lease assets $ 67,146 $ 70,919 Operating lease liabilities, current 13,014 13,036 Operating lease liabilities, non-current 61,058 64,854 Total operating lease liabilities $ 74,072 $ 77,890 Finance lease assets, net $ 934 $ 929 Finance lease liabilities, current 396 361 Finance lease liabilities, non-current 581 600 Total finance lease liabilities $ 977 $ 961 The following table presents supplemental cash flow information related to leases: Three months ended September 30, ($000s) 2023 2022 Cash paid for amounts included in the measurement of lease liabilities $ 3,184 $ 3,464 Operating cash flows paid for interest portion of finance leases $ 43 $ 19 Financing cash flows paid for principal portion of finance leases $ 88 $ 80 The following table presents supplemental noncash information related to leases: Three months ended September 30, ($000s) 2023 2022 Right-of-use assets obtained in exchange for lease obligations Operating leases $ 49 $ 370 Finance leases $ 110 $ 76 September 30, June 30, 2023 2023 Weighted average remaining lease term (in years) Operating leases 5.5 5.7 Finance leases 2.4 2.6 Weighted average discount rate Operating leases 9.3 % 9.2 % Finance leases 19.0 % 13.4 % The following table presents the maturities of our lease liabilities as of September 30, 2023: ($000s) Operating Finance 2024-remainder of year $ 14,148 $ 408 2025 17,243 480 2026 15,822 270 2027 15,578 41 2028 12,700 — Thereafter 19,485 — Total undiscounted lease payments 94,976 1,199 Less: liability accretion (20,904) (222) Total lease liabilities $ 74,072 $ 977

Derivatives

Derivatives	3 Months Ended
	Sep. 30, 2023
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Derivatives	DERIVATIVES Cash flow hedges Interest rate swap In March 2020, the Company entered into a three-year $15 million notional floating to fixed interest rate swap to hedge the interest rate risk on the first $15 million of the balance outstanding under our $80 million revolving credit facility (as amended, the "PNC Credit Facility") with PNC Bank, N.A. ("PNC"). At the time the hedge was executed, all critical terms matched between the hedge and the hedged item. Hedge effectiveness was assessed prospectively at inception, and on an ongoing basis by confirming that the critical terms continue to match. Any hedge ineffectiveness is recorded in interest expense in the consolidated statements of comprehensive income. The hedge ineffectiveness for the three months ended September 30, 2022 was $0.1 million. The hedge expired in March 2023 and was not replaced. Foreign exchange contracts During the three months ended September 30, 2023 and 2022, the Company entered into foreign currency exchange contracts, consisting of offsetting foreign exchange option contracts (“collars”), to mitigate foreign exchange fluctuations on the Philippine Peso (“PHP”) within a certain range and on a certain percentage of its PHP operating costs. The collars were designated as cash flow hedges upon inception, in accordance with ASC 815, in order to match the financial results of the hedges with the forecasted transactions. These contracts cover periods commensurate with the expected exposure, generally three The following table shows the notional amount and fair value of our foreign exchange cash flow hedging instruments as of September 30, 2023 and June 30, 2023 : Settlement date Hedged Foreign Notional Fair Value Foreign currency option contracts - liabilities October 5, 2023 through September 23, 2024 PHP 52.50 - 57.90 $ 34,251 Fair value as of June 30, 2023 $ 100 Fair value as of September 30, 2023 $ 316 The fair value of the collars are included in accounts payable and accrued liabilities Changes in the fair value of derivatives that are designated and qualify as cash flow hedges are recognized in accumulated other comprehensive income ("AOCI"). Amounts previously recognized in AOCI are reclassified to cost of services in the periods in which the hedged expenses occur. The net losses reclassified for the three months ended September 30, 2023 were not material. During the three months ended September 30, 2022, the Company reclassified net losses of $0.6 million. The table below summarizes the aggregate unrealized net loss in AOCI: Three months ended September 30, ($000s) 2023 2022 Aggregate unrealized net loss, beginning of the period $ 180 $ 857 Add: Net loss / (gain) from change in fair value of cash flow hedges 235 (168) Less: Net loss reclassified to earnings from effective hedges (41) (554) Aggregate unrealized net loss, end of the period $ 374 $ 135

Debt

Debt	3 Months Ended
	Sep. 30, 2023
Debt Disclosure [Abstract]
Debt	DEBT Debt consists of the following: September 30, June 30, ($000s) 2023 2023 Debt PNC Credit Facility $ — $ 52 Finance leases 977 961 Total debt $ 977 $ 1,013 Less: Current maturities of long-term debt and finance leases (396) (413) Total long-term debt, net $ 581 $ 600 As of September 30, 2023, the Company had $72.6 million of borrowing available under the PNC Credit Facility based on eligible collateral. The PNC Credit Facility contains certain financial, operating, and other covenants, including, among other things, covenants restricting additional borrowings, paying any dividends and making certain investments. The Company was in compliance with all debt covenants as of September 30, 2023. Interest expense of $0.1 million and $0.1 million has been recognized in the consolidated statements of comprehensive income for the three months ended September 30, 2023 and 2022, respectively.

Contingencies and Commitments

Contingencies and Commitments	3 Months Ended
	Sep. 30, 2023
Commitments and Contingencies Disclosure [Abstract]
Contingencies and Commitments	CONTINGENCIES AND COMMITMENTS The Company is subject to claims and lawsuits filed in the ordinary course of business. Although management does not believe that any such proceedings will have material adverse effect on its consolidated financial position, results of operations, or cash flows, no assurances to that effect can be given based on the uncertainty of litigation and demands of third parties. The Company records a liability for pending litigation and claims where losses are both probable and can be reasonably estimated. Indemnification

Warrant

Warrant	3 Months Ended
	Sep. 30, 2023
Equity [Abstract]
Warrant	WARRANT On November 13, 2017, and as subsequently amended, the Company issued to Amazon.com NV Investment Holdings LLC, a subsidiary of Amazon.com, Inc. (“Amazon”), a 10-year warrant to acquire approximately 1,674,017 common shares (the "warrant shares"), representing 10.0% of our equity on a fully diluted basis at the time of the warrant's issuance. The warrant is exercisable at a price per share of $9.42. The warrant provides for net share settlement, that if elected by the holder, will reduce the number of shares issued upon exercise to reflect the net settlement of the exercise price. The warrant is classified as an equity instrument in accordance with ASU No. 2019-08, which was adopted retroactively on July 1, 2020. The Company determined the grant date fair value of the warrant using the Black-Scholes option pricing model. The warrant shares vest on the satisfaction of specified milestones tied to Amazon’s purchase of services from the Company during a seven-and-a-half-year period ending on June 30, 2024. The vesting is partially accelerated in the event of a reorganization transaction (as defined in the warrant). Amazon is entitled to customary shelf and piggy-back registration rights with respect to the shares issued upon exercise of the warrant. Amazon may not transfer the warrant except to a wholly-owned subsidiary of Amazon. As of September 30, 2023 and June 30, 2023, 1,004,410 and 1,004,410 warrant shares were vested, respectively. To date, the warrant has not been exercised, expired or cancelled.

Share Based Compensation

Share Based Compensation	3 Months Ended
	Sep. 30, 2023
Share-Based Payment Arrangement [Abstract]
Share Based Compensation	SHARE BASED COMPENSATION Share-based compensation expense The following tables summarize the components of share-based compensation expense recognized in the Company’s consolidated statements of comprehensive income, both by line item and by plan: Three Months Ended September 30, ($000s) 2023 2022 Cost of services $ (103) $ 119 Selling, general and administrative 951 1,003 Total share-based compensation expense $ 848 $ 1,122 Three Months Ended September 30, 2023 2022 Phantom Stock Plans $ (449) $ 316 2018 Restricted Stock Award Plan — (7) 2020 Long term Incentive Plan 1,297 813 Total share-based compensation expense $ 848 $ 1,122 As of September 30, 2023, there was $7.3 million of total unrecognized compensation expense related to non-vested share-based awards, which is expected to be recognized over a weighted-average period of 3.5 years

Fair Value

Fair Value	3 Months Ended
	Sep. 30, 2023
Fair Value Disclosures [Abstract]
Fair Value	FAIR VALUE The fair value hierarchy prioritized the input to valuation techniques used to measure fair value. The hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The levels of the fair value hierarchy are as follows: Level 1: Quoted prices for identical instruments traded in active markets. Level 2: Quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market. Level 3: Unobservable inputs that cannot be supported by market activity and that are significant to the fair value of the asset, liability, or equity such as the use of certain pricing models, discounted cash flow models and similar techniques that use significant unobservable inputs. The carrying value of our cash and cash equivalents, accounts receivable, accounts payable and accrued liabilities, accrued payroll and employee-related liabilities, approximate fair value because of their short-term nature. The Company measures its debt at carrying value including accrued interest, which approximates fair value because of its short-term nature. Derivatives designated as cash flow hedges The values of our derivative instruments are derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves. The inputs to the valuation pricing models are observable in the market, and as such the derivatives are classified as Level 2 in the fair value hierarchy. Phantom stock awards The Company uses the Black-Scholes option pricing model to value our phantom stock awards. All inputs to the model are derived from active market information for identical or similar instruments, including stock price, volatility, and interest rates. The inputs to the valuation pricing models are observable in the market, and as such the phantom stock awards are classified as Level 2 in the fair value hierarchy. The following is a summary of the Company’s fair value measurements on a recurring basis as of September 30, 2023 and June 30, 2023: As of September 30, 2023 Fair Value Measurements Using ($000s) Quoted Prices in Significant Significant Liabilities Cash flow hedge - foreign currency collars, net $ — $ 316 $ — Phantom stock options — 724 — Total liabilities $ — $ 1,040 $ — As of June 30, 2023 Fair Value Measurements Using ($000s) Quoted Prices in Significant Significant Liabilities Cash flow hedge - foreign currency collars, net $ — $ 100 $ — Phantom stock options — 1,173 — Total liabilities $ — $ 1,273 $ — These balances are included in accounts payable and accrued liabilities and other non-current liabilities in the consolidated balance sheets. There were no transfers between the different hierarchy levels in the three months ended September 30, 2023 and 2022 .

Income Taxes

Income Taxes	3 Months Ended
	Sep. 30, 2023
Income Tax Disclosure [Abstract]
Income Taxes	INCOME TAXES In determining its interim provision for income taxes, the Company used an estimated annual effective tax rate, which is based on expected income before taxes, statutory tax rates and tax planning opportunities available in the various jurisdictions in which the Company operates. Certain significant or unusual items are separately recognized in the period in which they occur and can be a source of variability in the effective tax rate from quarter to quarter. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to temporary differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. The Company records valuation allowances against its deferred tax assets based on whether it is more likely than not that the deferred tax assets will be realized. The Company’s income tax provision includes the results of the Company’s U.S. operations and its various foreign operations including subsidiaries based in the United Kingdom, European Union, Canada, Jamaica, Nicaragua, Pakistan, Senegal, Honduras, and the Philippines. The Company’s Bermuda-based companies are not subject to income tax as there is no corporate income tax in Bermuda. The Company recorded a provision

Stockholders' Equity

Stockholders' Equity	3 Months Ended
	Sep. 30, 2023
Equity [Abstract]
Stockholders' Equity	STOCKHOLDERS’ EQUITY AOCI The following table presents changes by component: ($000s) Foreign Derivative Defined Total Balance as of June 30, 2022 $ (4,026) $ (639) $ 103 $ (4,562) Foreign currency translation (1,677) — — (1,677) Unrealized gain on cash flow hedges — 338 — 338 Reclassifications to earnings — (599) — (599) Balance as of September 30, 2022 $ (5,703) $ (900) $ 103 $ (6,500) ($000s) Foreign Derivative Defined Total Balance as of June 30, 2023 $ (6,260) $ (124) $ 72 $ (6,312) Foreign currency translation (701) — — (701) Unrealized loss on cash flow hedges — (235) — (235) Reclassifications to earnings — 41 — 41 Balance as of September 30, 2023 $ (6,961) $ (318) $ 72 $ (7,207) Share buyback

Weighted Average Share Counts

Weighted Average Share Counts	3 Months Ended
	Sep. 30, 2023
Earnings Per Share [Abstract]
Weighted Average Share Counts	WEIGHTED AVERAGE SHARE COUNTS The following table sets forth the components of the computation from basic to diluted earnings per share for net income for the three months ended: Three months ended September 30, ($000s) 2023 2022 Shares used in basic earnings per share calculation 18,287 18,141 Effect of dilutive securities: Employee share-based compensation 112 113 Warrant 499 387 Total effects of dilutive securities 611 500 Shares used in dilutive earnings per share calculation 18,898 18,641 Shares considered anti-dilutive using the treasury method 499 554

Related Party Transactions

Related Party Transactions	3 Months Ended
	Sep. 30, 2023
Related Party Transactions [Abstract]
Related Party Transactions	RELATED PARTY TRANSACTIONSThe Company has agreements with multiple companies under the control of our controlling shareholder, TRGI, and with companies which have common directors with us, in the normal course of business. These transactions were executed on mutually agreed terms and include contact center services, back office support services and an office lease. During the three months ended September 30, 2023 and 2022, the Company recognized revenue of $0.01 million and $0.01 million, respectively. As of September 30, 2023 and June 30, 2023, the Company had accounts receivable of $0.1 million and $0.04 million, respectively, and accounts payable of $0.1 million and $2.3 million, respectively, with these related parties.

Investment in Joint Venture

Investment in Joint Venture	3 Months Ended
	Sep. 30, 2023
Equity Method Investments and Joint Ventures [Abstract]
Investment in Joint Venture	INVESTMENT IN JOINT VENTURE The Company has an investment in Lake Ball, LLC to procure and sell commercial leads for its customers. The Company’s ownership interest is 47.5% and is accounted for under the equity method. The Company’s investment of $0.4 million and $0.4 million at September 30, 2023 and June 30, 2023, respectively, is included in other non-current assets in the consolidated balance sheets, while net earnings from the joint venture is included in selling, general and administrative expense in the consolidated statements of comprehensive income. The table below presents our investment in the joint venture : Three months ended September 30, ($000s) 2023 2022 Beginning balance $ 372 $ 382 Dividends received (257) (150) Share of profit 270 152 Ending balance $ 385 $ 384

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Pay vs Performance Disclosure
Net income	$ 7,425	$ 6,523

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended
	Sep. 30, 2023
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Overview and Summary of Signi_2

Overview and Summary of Significant Accounting Policies (Policies)	3 Months Ended
	Sep. 30, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Operating segments	An operating segment is defined as a component of a company for which separate financial information is available and which is regularly evaluated by the chief operating decision maker (“CODM”) for the purpose of making decisions regarding resource allocation and performance assessment. The Company’s CODM is the chief executive officer (“CEO”). The Company’s CODM reviews consolidated financial results to make decisions, allocate resources and assess performance. Therefore, the Company has determined that it operates in a single operating and reportable segment.
Basis of presentation and principles of consolidation	Historically, the Company qualified as a foreign private issuer and prepared its consolidated financial statements in accordance with International Financial Reporting Standards (“IFRS”) as issued by the International Accounting Standards Board (“IASB”). Effective July 1, 2023, the Company no longer qualifies as a foreign private issuer as defined in Rule 405 of Regulation C under the Securities Act and Rule 3b-4 under the Exchange Act and therefore has become a domestic filer and must file this Form 10-Q pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 and in accordance with generally accepted accounting principles in the United States of America (“U.S. GAAP”). The Company’s interim consolidated financial statements are unaudited and were prepared in accordance with U.S. GAAP for the three months ended September 30, 2023 and September 30, 2022, and include the financial results of all wholly-owned subsidiaries. When the Company does not have majority ownership in an entity but exerts significant influence over that entity, the Company accounts for the entity under the equity method of accounting. All intercompany balances and transactions have been eliminated in consolidation. In the opinion of the Company, the accompanying unaudited consolidated financial statements contain all adjustments, consisting of only normal recurring adjustments, necessary for a fair statement of its financial position as of September 30, 2023 and its results of operations, comprehensive income, cash flows, and shareholders’ equity for the three months ended September 30, 2023 and 2022. The consolidated balance sheet as of June 30, 2023, was derived from audited annual financial statements included in the Annual Report on Form 10-K for the fiscal year ended June 30, 2023 (the “Annual Report”) as filed with the SEC.
Basis of presentation and principles of consolidation	Historically, the Company qualified as a foreign private issuer and prepared its consolidated financial statements in accordance with International Financial Reporting Standards (“IFRS”) as issued by the International Accounting Standards Board (“IASB”). Effective July 1, 2023, the Company no longer qualifies as a foreign private issuer as defined in Rule 405 of Regulation C under the Securities Act and Rule 3b-4 under the Exchange Act and therefore has become a domestic filer and must file this Form 10-Q pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 and in accordance with generally accepted accounting principles in the United States of America (“U.S. GAAP”). The Company’s interim consolidated financial statements are unaudited and were prepared in accordance with U.S. GAAP for the three months ended September 30, 2023 and September 30, 2022, and include the financial results of all wholly-owned subsidiaries. When the Company does not have majority ownership in an entity but exerts significant influence over that entity, the Company accounts for the entity under the equity method of accounting. All intercompany balances and transactions have been eliminated in consolidation. In the opinion of the Company, the accompanying unaudited consolidated financial statements contain all adjustments, consisting of only normal recurring adjustments, necessary for a fair statement of its financial position as of September 30, 2023 and its results of operations, comprehensive income, cash flows, and shareholders’ equity for the three months ended September 30, 2023 and 2022. The consolidated balance sheet as of June 30, 2023, was derived from audited annual financial statements included in the Annual Report on Form 10-K for the fiscal year ended June 30, 2023 (the “Annual Report”) as filed with the SEC.
Use of estimates	The preparation of financial statements in accordance with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements. Significant items subject to such estimates and assumptions include useful lives for property and equipment; impairment of long-lived assets, operating lease assets and liabilities, goodwill, and other intangible assets; allowance for credit losses; valuation allowances for deferred tax assets and other receivables; fair value of share-based compensation, warrants, and derivatives, and legal provisions. The Company bases its estimates on historical experience and other assumptions it believes are reasonable, including the use of outside experts as necessary, and updates these estimates on an ongoing basis and as new events occur, more experience is acquired and/or more information is obtained. Actual results could differ materially from these estimates.
Concentration of credit risk	The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate losses. The Company evaluates the creditworthiness of its clients prior to and throughout the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative instruments as all of its counterparties are investment-grade financial institutions.
Leases	The Company determines whether an arrangement contains a lease at inception in accordance with the provisions of Accounting Standards Codification (“ASC”) 842, Leases . Operating leases are included in
Share-based compensation plans	The Company accounts for its share-based awards in accordance with provisions of ASC 718, Compensation - Stock Compensation . The Company calculates the fair value of option awards using the Black-Scholes model. For equity-classified awards, total compensation cost is based on the grant date fair value. For liability-classified awards, total compensation cost is based on the fair value of the award on the date the award is granted and is subsequently re-measured at each reporting date until settlement.
Share repurchase programs	The board of directors may authorize share repurchases of the Company’s common shares. Purchases made pursuant to these authorizations may be carried out through open market transactions at prevailing market prices, in privately negotiated transactions, in block trades and/or through other legally permissible means, depending on the market conditions and in accordance with applicable rules and regulations, at times and in such amounts as the Company deems appropriate. Shares repurchased under such authorizations are held in treasury for general corporate purposes, including issuances under various employee share-based award plans. When Company shares are repurchased, the amount of the consideration paid (including directly attributable costs, net of any tax effects) is recognized as a deduction of additional paid in capital. Repurchased shares are classified as treasury shares and are presented as a deduction from total equity. When treasury shares are subsequently sold or reissued, the amount received is recognized as an increase in additional paid in capital, and any resulting surplus or deficit on the transaction is reclassified to accumulated deficit.
Cloud Computing Software Implementation Costs	The Company incurs costs to implement cloud computing arrangements that are hosted by a third-party vendor. In accordance with Accounting Standards Codification ("ASC") 350-40, Goodwill and Other, Internal-Use Software,
Emerging Growth Company	The Company currently qualifies as an “emerging growth company” under the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”). Accordingly, the Company has the option to adopt new or revised accounting guidance either (i) within the same periods as those otherwise applicable to non-emerging growth companies or (ii) within the same time periods as private companies pursuant to Section 13(a) of the Exchange Act. The Company has elected to use the extended transition period until we are no longer an emerging growth company or until we choose to opt out of the extended transition period affirmatively and irrevocably.
Recently Adopted Accounting Pronouncements	In March 2020, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update ("ASU") No. 2020-04, Reference Rate Reform (Topic 848): Facilitation of Effects of Reference Rate Reform on Financial Reporting , which provided optional guidance for a limited period of time to ease the potential burden in accounting for (or recognizing the effects of) reference rate reform on financial reporting. The amendment allows entities to elect not to apply certain modification accounting requirements to contracts affected by reference rate reform if certain criteria are met. An entity that makes this election would not have to remeasure the contracts at the modification date or reassess a previous accounting determination. Entities can elect various optional expedients that would allow them to continue applying hedge accounting for hedging relationships affected by reference rate reform if certain criteria are met. The Company adopted the new guidance during the fourth quarter of fiscal year 2022 and the adoption had no effect on the financial statements or related disclosures during the year.
Revenue from Contracts with Customers	The Company recognizes revenues for services for which control has transferred to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for transferring the promised services. This process involves identifying the customer contract, determining the performance obligations in the contract, determining the transaction price, allocating the transaction price to the distinct performance obligations in the contract, and recognizing revenue when the performance obligations have been satisfied. A performance obligation is considered distinct from other obligations in a contract when it (a) provides a benefit to the customer either on its own or together with other resources that are readily available to the customer and (b) is separately identified in the contract. The Company considers a performance obligation satisfied as it provides services to a customer, meaning the customer has the ability to direct the use and obtain the benefit of the service. Revenues from contact center services, which consist of customer service, technical support and other value-added outsourced back-office services, are recognized as the services are performed on the basis of the number of billable minutes or hours, contractual rates, and other contractually agreed metrics, if applicable. Certain of our client contracts include bonus and penalty provisions. Revenues related to training that occurs upon commencement of a new client contract or statement of work are deferred and recognized on a straight-line basis over the estimated life of the client program, as it is not considered to have a standalone value to the customer. The related expenses are expensed as incurred. Revenues are recognized over time as performance obligations are satisfied and in the period in which the Company has a right to invoice, net of discounts, incentives, and/or penalties as per contractual terms. Bonuses and penalties accrue for the current billing period and do not depend on future performance. In some cases, we may estimate these bonuses or penalties using the “most likely amount” method based on actual data and historical experience. Revenues from digital services are recognized at a point in time upon the successful consumer activation or purchase of clients’ services. We utilize third parties in the satisfaction of this performance obligation; however, because we retain control over these third parties and are solely responsible for the risk and reward associated with this performance obligation, we have determined that we are the principal in these transactions and therefore recognize revenue on a gross basis. Revenues from CX software-as-a-service products are recognized over time based on the term of the subscription. Set-up fees to customize the customer experience solution for client’s specific needs are deferred and recognized on a straight-line basis over the term of the subscription. Revenues related to additional consulting services are recognized over the period as the related services are performed on a per hour basis. All of our contracts include the right to invoice for services on a monthly basis. None of our contracts include significant termination penalties, and generally may be terminated for convenience at any time with a short notice period (generally 30 to 120 days). The Company generally does not incur significant upfront costs to fulfill or obtain a contract that would qualify for capitalization under ASC 606, Revenue from Contracts with Customers

Revenue from Contracts with C_2

Revenue from Contracts with Customers (Tables)	3 Months Ended
	Sep. 30, 2023
Revenue from Contract with Customer [Abstract]
Schedule of Breakdown of Revenues by Geographical Location	During the three months ended September 30, 2023, the Company generated approximately 97% of its revenue from clients based in the United States as follows: Three months ended September 30, ($000s) 2023 2022 Revenue United States $ 121,184 $ 123,913 Other countries 3,425 3,892 Total $ 124,609 $ 127,805 The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided: Three months ended September 30, ($000s) 2023 2022 Revenue Onshore (United States) $ 31,536 $ 38,177 Offshore (Philippines, Pakistan) 57,359 51,156 Nearshore (Jamaica, Nicaragua, Honduras) 35,714 38,472 Total $ 124,609 $ 127,805
Schedule of Revenue Disaggregated by Pattern of Revenue Recognition	The following table presents the breakdown of the Company’s revenue by pattern of revenue recognition: Three months ended September 30, ($000s) 2023 2022 Pattern of Revenue recognition Services transferred over time $ 115,338 $ 118,354 Services transferred at a point in time 9,271 9,451 Total $ 124,609 $ 127,805
Schedule of Movement in Deferred Revenue	The movement in the deferred revenue is as follows: Three months ended September 30, ($000s) 2023 2022 Beginning balance $ 7,796 $ 12,593 Revenue recognized (2,672) (3,948) Revenue deferred 2,300 2,684 Ending balance $ 7,424 $ 11,329

Accounts Receivable and Signi_2

Accounts Receivable and Significant Clients (Tables)	3 Months Ended
	Sep. 30, 2023
Receivables [Abstract]
Schedule of Accounts Receivable, Net	Accounts receivable, net in the accompanying consolidated balance sheets consists of the following: September 30, June 30, ($000s) 2023 2023 Accounts receivable $ 90,245 $ 86,484 Less: Allowance for credit losses (131) (120) Accounts receivable, net $ 90,114 $ 86,364
Schedule of Activity in Allowance for Credit Losses	Activity in the Company’s allowance for credit losses consists of the following: Three months ended September 30, ($000s) 2023 2022 Beginning balance $ 120 $ 1,290 Provision for credit losses 11 2 Effect of foreign exchange — (101) Ending balance $ 131 $ 1,191

Leases (Tables)

Leases (Tables)	3 Months Ended
	Sep. 30, 2023
Leases [Abstract]
Schedule of Lease Cost and Supplemental Cash Flow Information	The components of lease cost are as follows: Three months ended September 30, ($000s) 2023 2022 Operating lease cost: Operating lease cost $ 4,886 $ 5,284 Variable lease cost 781 1,055 Total operating lease cost $ 5,667 $ 6,339 Finance lease cost: Amortization of right of use assets $ 100 $ 80 Interest on lease liabilities 43 19 Total finance lease cost $ 143 $ 99 The following table presents supplemental cash flow information related to leases: Three months ended September 30, ($000s) 2023 2022 Cash paid for amounts included in the measurement of lease liabilities $ 3,184 $ 3,464 Operating cash flows paid for interest portion of finance leases $ 43 $ 19 Financing cash flows paid for principal portion of finance leases $ 88 $ 80 The following table presents supplemental noncash information related to leases: Three months ended September 30, ($000s) 2023 2022 Right-of-use assets obtained in exchange for lease obligations Operating leases $ 49 $ 370 Finance leases $ 110 $ 76 September 30, June 30, 2023 2023 Weighted average remaining lease term (in years) Operating leases 5.5 5.7 Finance leases 2.4 2.6 Weighted average discount rate Operating leases 9.3 % 9.2 % Finance leases 19.0 % 13.4 %
Schedule of Assets and Liabilities, Leases	The following table presents supplemental balance sheet information related to leases: September 30, June 30, ($000s) 2023 2023 Operating lease assets $ 67,146 $ 70,919 Operating lease liabilities, current 13,014 13,036 Operating lease liabilities, non-current 61,058 64,854 Total operating lease liabilities $ 74,072 $ 77,890 Finance lease assets, net $ 934 $ 929 Finance lease liabilities, current 396 361 Finance lease liabilities, non-current 581 600 Total finance lease liabilities $ 977 $ 961
Schedule of Operating Lease Maturity	The following table presents the maturities of our lease liabilities as of September 30, 2023: ($000s) Operating Finance 2024-remainder of year $ 14,148 $ 408 2025 17,243 480 2026 15,822 270 2027 15,578 41 2028 12,700 — Thereafter 19,485 — Total undiscounted lease payments 94,976 1,199 Less: liability accretion (20,904) (222) Total lease liabilities $ 74,072 $ 977
Schedule of Finance Lease Maturity	The following table presents the maturities of our lease liabilities as of September 30, 2023: ($000s) Operating Finance 2024-remainder of year $ 14,148 $ 408 2025 17,243 480 2026 15,822 270 2027 15,578 41 2028 12,700 — Thereafter 19,485 — Total undiscounted lease payments 94,976 1,199 Less: liability accretion (20,904) (222) Total lease liabilities $ 74,072 $ 977

Derivatives (Tables)

Derivatives (Tables)	3 Months Ended
	Sep. 30, 2023
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Schedule of Derivative Instruments	The following table shows the notional amount and fair value of our foreign exchange cash flow hedging instruments as of September 30, 2023 and June 30, 2023 : Settlement date Hedged Foreign Notional Fair Value Foreign currency option contracts - liabilities October 5, 2023 through September 23, 2024 PHP 52.50 - 57.90 $ 34,251 Fair value as of June 30, 2023 $ 100 Fair value as of September 30, 2023 $ 316
Schedule of Unrealized Net Gain (Loss) in AOCI	The table below summarizes the aggregate unrealized net loss in AOCI: Three months ended September 30, ($000s) 2023 2022 Aggregate unrealized net loss, beginning of the period $ 180 $ 857 Add: Net loss / (gain) from change in fair value of cash flow hedges 235 (168) Less: Net loss reclassified to earnings from effective hedges (41) (554) Aggregate unrealized net loss, end of the period $ 374 $ 135 The following table presents changes by component: ($000s) Foreign Derivative Defined Total Balance as of June 30, 2022 $ (4,026) $ (639) $ 103 $ (4,562) Foreign currency translation (1,677) — — (1,677) Unrealized gain on cash flow hedges — 338 — 338 Reclassifications to earnings — (599) — (599) Balance as of September 30, 2022 $ (5,703) $ (900) $ 103 $ (6,500) ($000s) Foreign Derivative Defined Total Balance as of June 30, 2023 $ (6,260) $ (124) $ 72 $ (6,312) Foreign currency translation (701) — — (701) Unrealized loss on cash flow hedges — (235) — (235) Reclassifications to earnings — 41 — 41 Balance as of September 30, 2023 $ (6,961) $ (318) $ 72 $ (7,207)

Debt (Tables)

Debt (Tables)	3 Months Ended
	Sep. 30, 2023
Debt Disclosure [Abstract]
Schedule of Debt	Debt consists of the following: September 30, June 30, ($000s) 2023 2023 Debt PNC Credit Facility $ — $ 52 Finance leases 977 961 Total debt $ 977 $ 1,013 Less: Current maturities of long-term debt and finance leases (396) (413) Total long-term debt, net $ 581 $ 600

Share Based Compensation (Table

Share Based Compensation (Tables)	3 Months Ended
	Sep. 30, 2023
Share-Based Payment Arrangement [Abstract]
Summary of Components of Share-Based Compensation Expense	The following tables summarize the components of share-based compensation expense recognized in the Company’s consolidated statements of comprehensive income, both by line item and by plan: Three Months Ended September 30, ($000s) 2023 2022 Cost of services $ (103) $ 119 Selling, general and administrative 951 1,003 Total share-based compensation expense $ 848 $ 1,122 Three Months Ended September 30, 2023 2022 Phantom Stock Plans $ (449) $ 316 2018 Restricted Stock Award Plan — (7) 2020 Long term Incentive Plan 1,297 813 Total share-based compensation expense $ 848 $ 1,122

Fair Value (Tables)

Fair Value (Tables)	3 Months Ended
	Sep. 30, 2023
Fair Value Disclosures [Abstract]
Schedule of Fair Value Measurements on a Recurring Basis	The following is a summary of the Company’s fair value measurements on a recurring basis as of September 30, 2023 and June 30, 2023: As of September 30, 2023 Fair Value Measurements Using ($000s) Quoted Prices in Significant Significant Liabilities Cash flow hedge - foreign currency collars, net $ — $ 316 $ — Phantom stock options — 724 — Total liabilities $ — $ 1,040 $ — As of June 30, 2023 Fair Value Measurements Using ($000s) Quoted Prices in Significant Significant Liabilities Cash flow hedge - foreign currency collars, net $ — $ 100 $ — Phantom stock options — 1,173 — Total liabilities $ — $ 1,273 $ —

Stockholders' Equity (Tables)

Stockholders' Equity (Tables)	3 Months Ended
	Sep. 30, 2023
Equity [Abstract]
Schedule of Changes in Accumulated Other Comprehensive Income (Loss) by Component	The table below summarizes the aggregate unrealized net loss in AOCI: Three months ended September 30, ($000s) 2023 2022 Aggregate unrealized net loss, beginning of the period $ 180 $ 857 Add: Net loss / (gain) from change in fair value of cash flow hedges 235 (168) Less: Net loss reclassified to earnings from effective hedges (41) (554) Aggregate unrealized net loss, end of the period $ 374 $ 135 The following table presents changes by component: ($000s) Foreign Derivative Defined Total Balance as of June 30, 2022 $ (4,026) $ (639) $ 103 $ (4,562) Foreign currency translation (1,677) — — (1,677) Unrealized gain on cash flow hedges — 338 — 338 Reclassifications to earnings — (599) — (599) Balance as of September 30, 2022 $ (5,703) $ (900) $ 103 $ (6,500) ($000s) Foreign Derivative Defined Total Balance as of June 30, 2023 $ (6,260) $ (124) $ 72 $ (6,312) Foreign currency translation (701) — — (701) Unrealized loss on cash flow hedges — (235) — (235) Reclassifications to earnings — 41 — 41 Balance as of September 30, 2023 $ (6,961) $ (318) $ 72 $ (7,207)

Weighted Average Share Counts (

Weighted Average Share Counts (Tables)	3 Months Ended
	Sep. 30, 2023
Earnings Per Share [Abstract]
Schedule of Components of Computation from Basic to Diluted Earnings Per Share	The following table sets forth the components of the computation from basic to diluted earnings per share for net income for the three months ended: Three months ended September 30, ($000s) 2023 2022 Shares used in basic earnings per share calculation 18,287 18,141 Effect of dilutive securities: Employee share-based compensation 112 113 Warrant 499 387 Total effects of dilutive securities 611 500 Shares used in dilutive earnings per share calculation 18,898 18,641 Shares considered anti-dilutive using the treasury method 499 554

Investment in Joint Venture (Ta

Investment in Joint Venture (Tables)	3 Months Ended
	Sep. 30, 2023
Equity Method Investments and Joint Ventures [Abstract]
Summarized Financial Information for Joint Venture	The table below presents our investment in the joint venture : Three months ended September 30, ($000s) 2023 2022 Beginning balance $ 372 $ 382 Dividends received (257) (150) Share of profit 270 152 Ending balance $ 385 $ 384

Overview and Summary of Signi_3

Overview and Summary of Significant Accounting Policies - Narrative (Details) interaction in Millions, $ in Millions	3 Months Ended
	Sep. 30, 2023 USD ($) segment interaction	Sep. 30, 2022 USD ($)
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of interactions managed per year | interaction	176
Number of reportable segments	1
Number of operating segments	1
Capitalized cost | $	$ 0.4	$ 0

Revenue from Contracts with C_3

Revenue from Contracts with Customers - Narrative (Details)	Sep. 30, 2023
Minimum
Disaggregation of Revenue [Line Items]
Notice period for contract termination	30 days
Maximum
Disaggregation of Revenue [Line Items]
Notice period for contract termination	120 days

Revenue from Contracts with C_4

Revenue from Contracts with Customers - Breakdown of Revenues by Geographical Location (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Disaggregation of Revenue [Line Items]
Revenue	$ 124,609	$ 127,805
United States
Disaggregation of Revenue [Line Items]
Revenue	$ 121,184	123,913
United States | Revenue from Contract with Customer Benchmark | Geographic Concentration Risk
Disaggregation of Revenue [Line Items]
Percentage of revenues	97%
Other countries
Disaggregation of Revenue [Line Items]
Revenue	$ 3,425	3,892
Onshore (United States)
Disaggregation of Revenue [Line Items]
Revenue	31,536	38,177
Offshore (Philippines, Pakistan)
Disaggregation of Revenue [Line Items]
Revenue	57,359	51,156
Nearshore (Jamaica, Nicaragua, Honduras)
Disaggregation of Revenue [Line Items]
Revenue	$ 35,714	$ 38,472

Revenue from Contracts with C_5

Revenue from Contracts with Customers - Revenue Disaggregated by Pattern of Revenue Recognition (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Disaggregation of Revenue [Line Items]
Revenue	$ 124,609	$ 127,805
Services transferred over time
Disaggregation of Revenue [Line Items]
Revenue	115,338	118,354
Services transferred at a point in time
Disaggregation of Revenue [Line Items]
Revenue	$ 9,271	$ 9,451

Revenue from Contracts with C_6

Revenue from Contracts with Customers - Movement in Deferred Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Contract With Customer, Liability [Roll Forward]
Beginning balance	$ 7,796	$ 12,593
Revenue recognized	(2,672)	(3,948)
Revenue deferred	2,300	2,684
Ending balance	$ 7,424	$ 11,329

Accounts Receivable and Signi_3

Accounts Receivable and Significant Clients - Accounts Receivable, Net (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Jun. 30, 2023	Sep. 30, 2022	Jun. 30, 2022
Receivables [Abstract]
Accounts receivable	$ 90,245	$ 86,484
Less: Allowance for credit losses	(131)	(120)	$ (1,191)	$ (1,290)
Accounts receivable, net	$ 90,114	$ 86,364

Accounts Receivable and Signi_4

Accounts Receivable and Significant Clients - Narrative (Details)	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Client 1 | Revenue from Contract with Customer Benchmark | Customer Concentration Risk
Concentration Risk [Line Items]
Percentage of revenues	12%	14%

Accounts Receivable and Signi_5

Accounts Receivable and Significant Clients - Activity in Allowance for Credit Losses (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 120	$ 1,290
Provision for credit losses	11	2
Effect of foreign exchange	0	(101)
Ending balance	$ 131	$ 1,191

Leases - Narrative (Details)

Leases - Narrative (Details)	Sep. 30, 2023
Minimum
Lessee, Lease, Description [Line Items]
Lessee, operating lease term of contract	2 years
Maximum
Lessee, Lease, Description [Line Items]
Lessee, operating lease term of contract	13 years

Leases - Components of Lease Co

Leases - Components of Lease Cost (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Leases [Abstract]
Operating lease cost	$ 4,886	$ 5,284
Variable lease cost	781	1,055
Total operating lease cost	5,667	6,339
Amortization of right of use assets	100	80
Interest on lease liabilities	43	19
Total finance lease cost	$ 143	$ 99

Leases - Supplemental Balance S

Leases - Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Jun. 30, 2023
Leases [Abstract]
Operating lease assets	$ 67,146	$ 70,919
Operating lease liabilities, current	13,014	13,036
Operating lease liabilities, non-current	61,058	64,854
Total operating lease liabilities	74,072	77,890
Finance lease assets, net	934	929
Finance lease liabilities, current	396	361
Finance lease liabilities, non-current	581	600
Total lease liabilities	$ 977	$ 961

Leases - Supplemental Cash Flow

Leases - Supplemental Cash Flow Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Jun. 30, 2023
Leases [Abstract]
Cash paid for amounts included in the measurement of lease liabilities	$ 3,184	$ 3,464
Operating cash flows paid for interest portion of finance leases	43	19
Financing cash flows paid for principal portion of finance leases	88	80
Right-of-use assets obtained in exchange for lease obligations
Operating leases	49	370
Finance leases	$ 110	$ 76
Weighted average remaining lease term (in years)
Operating leases	5 years 6 months		5 years 8 months 12 days
Finance leases	2 years 4 months 24 days		2 years 7 months 6 days
Weighted average discount rate
Operating leases	9.30%		9.20%
Finance leases	19%		13.40%

Leases - Maturities of Operatin

Leases - Maturities of Operating and Finance Lease Liabilities (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Jun. 30, 2023
Operating Leases
2024-remainder of year	$ 14,148
2025	17,243
2026	15,822
2027	15,578
2028	12,700
Thereafter	19,485
Total undiscounted lease payments	94,976
Less: liability accretion	(20,904)
Total lease liabilities	74,072	$ 77,890
Finance Leases
2024-remainder of year	408
2025	480
2026	270
2027	41
2028	0
Thereafter	0
Total undiscounted lease payments	1,199
Less: liability accretion	(222)
Total lease liabilities	$ 977	$ 961

Derivatives - Narrative (Detail

Derivatives - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Jun. 30, 2023	Mar. 31, 2020
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Hedge ineffectiveness		$ 100
Derivative Liability, Statement of Financial Position [Extensible Enumeration]	Accounts payable and accrued liabilities		Accounts payable and accrued liabilities
Loss reclassified, related to collars	$ 0	$ (600)
Revolving Credit Facility | PNC Credit Facility | PNC Credit Facility
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Term of long term debt				3 years
Maximum borrowing capacity	80,000
Interest Rate Swap
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Notional amount				$ 15,000
Foreign Exchange Contract
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Notional amount	$ 34,251
Minimum | Foreign Exchange Contract
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Term of contract	3 months
Maximum | Foreign Exchange Contract
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Term of contract	12 months

Derivatives - Fair Value Cash F

Derivatives - Fair Value Cash Flow Hedging (Details) - Foreign Exchange Contract $ in Thousands	Sep. 30, 2023 USD ($)	Jun. 30, 2023 USD ($)
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Notional amount	$ 34,251
Fair value	$ 316	$ 100
Minimum
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Foreign currency rate	52.50
Maximum
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Foreign currency rate	57.90

Derivatives - Aggregate Unreali

Derivatives - Aggregate Unrealized Net Loss (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Aggregate unrealized net loss, beginning of the period	$ (149,964)	$ (113,459)
Aggregate unrealized net loss, end of the period	(156,039)	(118,881)
Derivative Valuation
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Aggregate unrealized net loss, beginning of the period	124	639
Aggregate unrealized net loss, end of the period	318	900
Foreign Exchange Contract | Derivative Valuation
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Aggregate unrealized net loss, beginning of the period	180	857
Add: Net loss / (gain) from change in fair value of cash flow hedges	235	(168)
Less: Net loss reclassified to earnings from effective hedges	(41)	(554)
Aggregate unrealized net loss, end of the period	$ 374	$ 135

Debt - Schedule of Debt (Detail

Debt - Schedule of Debt (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Jun. 30, 2023
Schedule of Debt [Line Items]
Finance leases	$ 977	$ 961
Total debt	977	1,013
Less: Current maturities of long-term debt and finance leases	(396)	(413)
Total long-term debt, net	581	600
PNC Credit Facility | Revolving Credit Facility
Schedule of Debt [Line Items]
Long-Term Debt	$ 0	$ 52

Debt - Narrative (Details)

Debt - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Schedule of Debt [Line Items]
Interest expense	$ (104)	$ (148)
Revolving Credit Facility | PNC Credit Facility
Schedule of Debt [Line Items]
Borrowing available	$ 72,600

Warrant - Narrative (Details)

Warrant - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Jun. 30, 2023	Nov. 13, 2017
Equity [Abstract]
Term of warrants outstanding				10 years
Number of shares called by warrants (in shares)				1,674,017
Percent of fully diluted equity represented				10%
Exercise price per share (in dollars per share)				$ 9.42
Vesting period				7 years 6 months
Number of warrants vested (in shares)	1,004,410		1,004,410
Warrant contra revenue	$ 287	$ 286

Share Based Compensation - Shar

Share Based Compensation - Share Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	$ 848	$ 1,122
Phantom Stock Plans
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	(449)	316
2018 Restricted Stock Award Plan
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	0	(7)
2020 Long term Incentive Plan
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	1,297	813
Cost of services
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	(103)	119
Selling, general and administrative
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	$ 951	$ 1,003

Share Based Compensation - Narr

Share Based Compensation - Narrative (Details) $ in Millions	3 Months Ended
	Sep. 30, 2023 USD ($)
Share-Based Payment Arrangement [Abstract]
Unrecognized compensation expense	$ 7.3
Weighted average period	3 years 6 months

Fair Value (Details)

Fair Value (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Jun. 30, 2023
Quoted Prices in Active Markets for Identical Assets (Level 1)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash flow hedge - foreign currency collars, net	$ 0	$ 0
Liabilities, fair value disclosure	0	0
Significant Other Observable Inputs (Level 2)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash flow hedge - foreign currency collars, net	316	100
Liabilities, fair value disclosure	1,040	1,273
Significant Unobservable Inputs (Level 3)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash flow hedge - foreign currency collars, net	0	0
Liabilities, fair value disclosure	0	0
Phantom stock options | Quoted Prices in Active Markets for Identical Assets (Level 1)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Phantom stock options	0	0
Phantom stock options | Significant Other Observable Inputs (Level 2)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Phantom stock options	724	1,173
Phantom stock options | Significant Unobservable Inputs (Level 3)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Phantom stock options	$ 0	$ 0

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2021
Income Tax Disclosure [Abstract]
Provision for income tax expense	$ (1,388)	$ (1,047)
Effective income tax rate reconciliation, percent	15.70%	13.80%
Income tax holiday, aggregate dollar amount	$ 1,400	$ 900
Reduction in income tax expense (in dollars per share)	$ 0.07		$ 0.05

Stockholders' Equity - Changes

Stockholders' Equity - Changes in AOCI by Component (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Balance, beginning of period	$ 149,964	$ 113,459
Balance, end of period	156,039	118,881
Accumulated Other Comprehensive Income / (Loss)
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Balance, beginning of period	(6,312)	(4,562)
Foreign currency translation	(701)	(1,677)
Unrealized gain (loss) on cash flow hedges	(235)	338
Reclassifications to earnings	41	(599)
Balance, end of period	(7,207)	(6,500)
Foreign Currency Translation Adjustment
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Balance, beginning of period	(6,260)	(4,026)
Foreign currency translation	(701)	(1,677)
Balance, end of period	(6,961)	(5,703)
Derivative Valuation
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Balance, beginning of period	(124)	(639)
Unrealized gain (loss) on cash flow hedges	(235)	338
Reclassifications to earnings	41	(599)
Balance, end of period	(318)	(900)
Defined Benefit Plan
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Balance, beginning of period	72	103
Balance, end of period	$ 72	$ 103

Stockholders' Equity - Narrativ

Stockholders' Equity - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 18, 2023
Equity [Abstract]
Share repurchase program, authorized amount			$ 30,000
Shares repurchased (in shares)	134,524
Shares repurchased	$ 2,044	$ 276
Share repurchase program, remaining authorized amount	$ 28,000

Weighted Average Share Counts_2

Weighted Average Share Counts (Details) - shares shares in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Earnings Per Share [Abstract]
Shares used in basic earnings per share calculation (in shares)	18,287	18,141
Effect of dilutive securities:
Employee share-based compensation (in shares)	112	113
Warrant (in shares)	499	387
Total effects of dilutive securities (in shares)	611	500
Shares used in dilutive earnings per share calculation (in shares)	18,898	18,641
Shares considered anti-dilutive using the treasury method	499	554

Related Party Transactions (Det

Related Party Transactions (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Jun. 30, 2023
Related Party Transaction [Line Items]
Revenue	$ 124,609	$ 127,805
Accounts receivable	98		$ 43
Accounts payable	81		2,314
Related Party
Related Party Transaction [Line Items]
Revenue	10	$ 10
Accounts receivable	100		40
Accounts payable	$ 100		$ 2,300

Investment in Joint Venture - N

Investment in Joint Venture - Narrative (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Jun. 30, 2023	Sep. 30, 2022	Jun. 30, 2022
Schedule of Equity Method Investments [Line Items]
Equity method investment	$ 385	$ 372	$ 384	$ 382
Lake Ball, LLC
Schedule of Equity Method Investments [Line Items]
Ownership interest in joint venture	47.50%

Investment in Joint Venture - S

Investment in Joint Venture - Summarized Financial Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Increase (Decrease) In Equity Method Investment [Roll Forward]
Beginning balance	$ 372	$ 382
Dividends received	(257)	(150)
Share of profit	270	152
Ending balance	$ 385	$ 384