Jamf Holding (JAMF) 10-Q 8 May 24 2024 Q1 Quarterly report Financial data

Cover Page

Cover Page - shares	3 Months Ended
	Mar. 31, 2024	Apr. 23, 2024
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2024
Document Transition Report	false
Entity File Number	001-39399
Entity Registrant Name	JAMF HOLDING CORP.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	82-3031543
Entity Address, Address Line One	100 Washington Ave S
Entity Address, Address Line Two	Suite 1100
Entity Address, City or Town	Minneapolis
Entity Address, State or Province	MN
Entity Address, Postal Zip Code	55401
City Area Code	612
Local Phone Number	605-6625
Title of 12(b) Security	Common Stock, $0.001 par value per share
Trading Symbol	JAMF
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		128,453,722
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q1
Entity Central Index Key	0001721947
Amendment Flag	false

CONDENSED CONSOLIDATED BALANCE

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Current assets:
Cash and cash equivalents	$ 224,497	$ 243,576
Trade accounts receivable, net of allowances of $387 and $444 at March 31, 2024 and December 31, 2023, respectively	95,484	108,240
Deferred contract costs	24,514	23,508
Prepaid expenses	21,314	14,255
Other current assets	20,913	13,055
Total current assets	386,722	402,634
Equipment and leasehold improvements, net	14,858	15,184
Goodwill	885,041	887,121
Other intangible assets, net	177,253	187,891
Deferred contract costs, non-current	54,040	53,070
Other assets	45,838	43,752
Total assets	1,563,752	1,589,652
Current liabilities:
Accounts payable	20,388	25,909
Accrued liabilities	70,533	77,447
Income taxes payable	1,346	1,248
Deferred revenue	311,698	317,546
Total current liabilities	403,965	422,150
Deferred revenue, non-current	52,805	55,886
Deferred tax liability, net	5,515	5,952
Convertible senior notes, net	367,626	366,999
Other liabilities	17,771	21,118
Total liabilities	847,682	872,105
Commitments and contingencies (Note 7)
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 shares authorized at March 31, 2024 and December 31, 2023; no shares issued and outstanding at March 31, 2024 and December 31, 2023	0	0
Common stock, $0.001 par value, 500,000,000 shares authorized at March 31, 2024 and December 31, 2023; 128,333,366 and 126,938,102 shares issued and outstanding at March 31, 2024 and December 31, 2023, respectively	126	126
Additional paid‑in capital	1,183,852	1,162,993
Accumulated other comprehensive loss	(28,589)	(26,777)
Accumulated deficit	(439,319)	(418,795)
Total stockholders’ equity	716,070	717,547
Total liabilities and stockholders’ equity	$ 1,563,752	$ 1,589,652

CONDENSED CONSOLIDATED BALANC_2

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Current assets:
Allowance	$ 387	$ 444
Stockholders’ equity:
Preferred stock, par value (in dollars per share)	$ 0.001	$ 0.001
Preferred stock authorized (in shares)	50,000,000	50,000,000
Preferred stock issued (in shares)	0	0
Preferred stock outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.001	$ 0.001
Common stock, shares authorized (in shares)	500,000,000	500,000,000
Common stock issued (in shares)	128,333,366	126,938,102
Common stock outstanding (in shares)	128,333,366	126,938,102

CONDENSED CONSOLIDATED STATEMEN

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Revenue:
Total revenue	$ 152,123	$ 132,212
Cost of revenue:
Amortization expense	3,312	3,296
Total cost of revenue	35,092	29,747
Gross profit	117,031	102,465
Operating expenses:
Sales and marketing	64,782	60,208
Research and development	34,262	32,072
General and administrative	32,198	28,436
Amortization expense	6,898	7,241
Total operating expenses	138,140	127,957
Loss from operations	(21,109)	(25,492)
Interest income, net	2,040	1,285
Foreign currency transaction (loss) gain	(412)	604
Loss before income tax provision	(19,481)	(23,603)
Income tax provision	(1,043)	(597)
Net loss	$ (20,524)	$ (24,200)
Net loss per share, basic (in dollars per share)	$ (0.16)	$ (0.20)
Net loss per share, diluted (in dollars per share)	$ (0.16)	$ (0.20)
Weighted‑average shares used to compute net loss per share, basic (in shares)	127,292,097	123,422,066
Weighted‑average shares used to compute net loss per share, diluted (in shares)	127,292,097	123,422,066
Subscription
Revenue:
Total revenue	$ 148,353	$ 127,230
Cost of revenue:
Cost of revenue	28,010	23,159
Services
Revenue:
Total revenue	3,706	4,384
Cost of revenue:
Cost of revenue	3,770	3,292
License
Revenue:
Total revenue	$ 64	$ 598

CONDENSED CONSOLIDATED STATEM_2

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Statement of Comprehensive Income [Abstract]
Net loss	$ (20,524)	$ (24,200)
Other comprehensive (loss) income:
Foreign currency translation adjustments	(1,812)	6,047
Total other comprehensive (loss) income	(1,812)	6,047
Comprehensive loss	$ (22,336)	$ (18,153)

CONDENSED CONSOLIDATED STATEM_3

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common Stock	Additional Paid‑In Capital	Accumulated Other Comprehensive Loss	Accumulated Deficit
Beginning balance (in shares) at Dec. 31, 2022		123,170,172
Beginning balance at Dec. 31, 2022	$ 701,338	$ 123	$ 1,049,875	$ (39,951)	$ (308,709)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		367,171
Exercise of stock options	2,723		2,723
Vesting of restricted stock units (in shares)		370,146
Vesting of restricted stock units	1	$ 1
Stock-based compensation	19,550		19,550
Foreign currency translation adjustments	6,047			6,047
Net loss	(24,200)				(24,200)
Ending balance (in shares) at Mar. 31, 2023		123,907,489
Ending balance at Mar. 31, 2023	705,459	$ 124	1,072,148	(33,904)	(332,909)
Beginning balance (in shares) at Dec. 31, 2023		126,938,102
Beginning balance at Dec. 31, 2023	717,547	$ 126	1,162,993	(26,777)	(418,795)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		47,583
Exercise of stock options	280		280
Vesting of restricted stock units (in shares)		1,347,681
Stock-based compensation	20,579		20,579
Foreign currency translation adjustments	(1,812)			(1,812)
Net loss	(20,524)				(20,524)
Ending balance (in shares) at Mar. 31, 2024		128,333,366
Ending balance at Mar. 31, 2024	$ 716,070	$ 126	$ 1,183,852	$ (28,589)	$ (439,319)

CONDENSED CONSOLIDATED STATEM_4

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Operating activities
Net loss	$ (20,524)	$ (24,200)
Adjustments to reconcile net loss to cash used in operating activities:
Depreciation and amortization expense	11,990	12,424
Amortization of deferred contract costs	6,325	4,774
Amortization of debt issuance costs	689	684
Non-cash lease expense	1,450	1,493
Provision for credit losses and returns	(24)	14
Stock-based compensation	20,579	19,550
Deferred tax benefit	(267)	(27)
Other	(26)	(677)
Changes in operating assets and liabilities:
Trade accounts receivable	12,696	3,915
Prepaid expenses and other assets	(15,472)	(8,936)
Deferred contract costs	(8,334)	(8,145)
Accounts payable	(5,677)	(575)
Accrued liabilities	(10,602)	(19,765)
Income taxes payable	119	65
Deferred revenue	(8,885)	(5,394)
Other liabilities	59	0
Net cash used in operating activities	(15,904)	(24,800)
Investing activities
Purchases of equipment and leasehold improvements	(1,755)	(1,121)
Purchase of investments	(1,500)	(750)
Other	25	14
Net cash used in investing activities	(3,230)	(1,857)
Financing activities
Cash paid for contingent consideration	0	(206)
Proceeds from the exercise of stock options	280	2,723
Net cash provided by financing activities	280	2,517
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	(184)	42
Net decrease in cash, cash equivalents, and restricted cash	(19,038)	(24,098)
Cash, cash equivalents, and restricted cash, beginning of period	250,809	231,921
Cash, cash equivalents, and restricted cash, end of period	231,771	207,823
Cash paid for:
Interest	314	313
Income taxes, net of refunds	1,141	894
Non-cash activities:
Operating lease assets obtained in exchange for operating lease liabilities	1,767	0
Purchases of equipment and leasehold improvements accrued but not paid	121	83
Reconciliation of cash, cash equivalents, and restricted cash within the condensed consolidated balance sheets to the amounts shown in the condensed consolidated statements of cash flows above:
Cash and cash equivalents	224,497	200,340
Restricted cash included in other current assets	7,274	283
Restricted cash included in other assets	0	7,200
Total cash, cash equivalents, and restricted cash	$ 231,771	$ 207,823

Basis of presentation and descr

Basis of presentation and description of business	3 Months Ended
	Mar. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of presentation and description of business	Basis of presentation and description of business Description of business We are the standard in managing and securing Apple at work, and we are the only company in the world that provides a complete management and security solution for an Apple-first environment that is designed to be enterprise secure, consumer simple, and protective of personal privacy. We help IT and security teams confidently protect the devices, data, and applications used by their workforce, while providing employees with the powerful and intended Apple experience. With Jamf’s software, devices can be deployed to employees brand new in the shrink-wrapped box, set up automatically and personalized at first power-on and administered continuously throughout the lifecycle of the device. Our customers are located throughout the world. Basis of presentation and principles of consolidation The accompanying condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP and applicable rules and regulations of the SEC regarding interim financial reporting. All intercompany accounts and transactions have been eliminated. Unaudited interim condensed consolidated financial information The interim condensed consolidated balance sheet as of March 31, 2024, the condensed consolidated statements of operations, of comprehensive loss, of stockholders’ equity, and of cash flows for the three months ended March 31, 2024 and 2023, and the related notes are unaudited. The condensed consolidated balance sheet as of December 31, 2023 was derived from our audited consolidated financial statements that were included in our Annual Report on Form 10-K for the year ended December 31, 2023, which was filed with the SEC on February 27, 2024. The accompanying unaudited condensed consolidated financial statements and related notes should be read in conjunction with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. These unaudited interim condensed consolidated financial statements have been prepared on the same basis as the annual consolidated financial statements and, in management’s opinion, include all adjustments necessary for the fair presentation of the consolidated financial position, results of operations, and cash flows of the Company. All adjustments made were of a normal recurring nature. The results for the three months ended March 31, 2024 are not necessarily indicative of the results to be expected for the year ending December 31, 2024 or for any future period. Use of estimates The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of right-of-use assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates. Segment and geographic information Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment. Revenue by geographic region as determined based on the location where the sale originated were as follows: Three Months Ended March 31, 2024 2023 (in thousands) The Americas (1) $ 101,616 $ 89,811 Europe, the Middle East, India, and Africa 39,013 32,351 Asia Pacific 11,494 10,050 $ 152,123 $ 132,212 (1) The vast majority of our Americas revenue comes from the U.S.

Summary of significant accounti

Summary of significant accounting policies	3 Months Ended
	Mar. 31, 2024
Accounting Policies [Abstract]
Summary of significant accounting policies	Summary of significant accounting policies The Company’s significant accounting policies are discussed in Note 2 to the consolidated financial statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. There have been no significant changes to these policies during the three months ended March 31, 2024. The following describes the impact of certain policies. Revenue recognition The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606. Disaggregation of Revenue The Company separates revenue into subscription and non-subscription categories to disaggregate the revenue that is term-based and renewable from the revenue that is one-time in nature. Revenue from subscription and non-subscription contractual arrangements were as follows: Three Months Ended March 31, 2024 2023 (in thousands) SaaS subscription and support and maintenance $ 142,406 $ 120,762 On‑premise subscription 5,947 6,468 Subscription revenue 148,353 127,230 Professional services 3,706 4,384 Perpetual licenses 64 598 Non‑subscription revenue 3,770 4,982 Total revenue $ 152,123 $ 132,212 Contract Balances Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance, and services in advance. Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows: Three Months Ended March 31, 2024 2023 (in thousands) Balance, beginning of the period $ 373,432 $ 346,150 Revenue earned (125,166) (107,595) Deferral of revenue 118,771 103,895 Other (1) (2,534) (1,608) Balance, end of the period $ 364,503 $ 340,842 (1) Includes contract assets netted against contract liabilities on a contract-by-contract basis. There were no significant changes to our contract assets and liabilities during the three months ended March 31, 2024 and 2023 outside of our sales activities. Remaining Performance Obligations Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancelable amounts to be invoiced. As of March 31, 2024, the Company had $499.0 million of remaining performance obligations, with 71% expected to be recognized as revenue over the succeeding 12 months, and the remainder generally expected to be recognized over the three years thereafter. Deferred Contract Costs Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, contract costs), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the condensed consolidated balance sheets when the period of benefit is determined to be greater than one year. Total amortization of contract costs was $6.3 million and $4.8 million for the three months ended March 31, 2024 and 2023, respectively. The Company periodically reviews these deferred contract costs to determine whether events or changes in circumstances have occurred that could affect the period of benefit of these deferred contract costs. There were no impairment losses recorded during the three months ended March 31, 2024 or 2023. Cloud computing arrangements Capitalized costs associated with the implementation of cloud computing arrangements were as follows: Balance Sheet Classification March 31, 2024 December 31, 2023 (in thousands) Other current assets $ 3,266 $ 1,860 Other assets 16,327 10,891 $ 19,593 $ 12,751 Recently issued accounting pronouncements not yet adopted In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures . This update requires companies to disclose specific categories in the effective tax rate reconciliation as well as provide additional information for reconciling items that meet a quantitative threshold. This update also requires disclosure of disaggregated information related to income taxes paid. This standard is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a prospective basis with the option to apply the guidance retrospectively. The Company is currently evaluating the effect the standard will have on its condensed consolidated financial statements. In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures

Financial instruments fair valu

Financial instruments fair value	3 Months Ended
	Mar. 31, 2024
Fair Value Disclosures [Abstract]
Financial instruments fair value	Financial instruments fair value Assets and liabilities measured at fair value on a recurring basis The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy. The fair value of these financial instruments were as follows: March 31, 2024 Level 1 Level 2 Level 3 Total (in thousands) Assets Cash equivalents: Money market funds $ 130,816 $ — $ — $ 130,816 Total cash equivalents $ 130,816 $ — $ — $ 130,816 December 31, 2023 Level 1 Level 2 Level 3 Total (in thousands) Assets Cash equivalents: Money market funds $ 151,209 $ — $ — $ 151,209 Total cash equivalents $ 151,209 $ — $ — $ 151,209 The carrying value of accounts receivable and accounts payable approximate their fair value due to their short maturities and are excluded from the tables above. The contingent consideration associated with the Digita acquisition in 2019 was measured and recorded at fair value on a recurring basis. The Company made the final payment related to the Digita contingent consideration in the first quarter of 2023. The following table provides a summary of the changes in contingent consideration, which was classified as Level 3, for the three months ended March 31, 2023 (in thousands): Balance, beginning of period $ 6,206 Total (gains) losses included in: Net loss — Payments (6,206) Balance, end of period $ — Fair value measurements of other financial instruments The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets: March 31, 2024 December 31, 2023 Net Carrying Value Estimated Fair Value Net Carrying Value Estimated Fair Value (in thousands) 2026 Notes $ 367,626 $ 334,555 $ 366,999 $ 319,283 As of March 31, 2024 and December 31, 2023, the difference between the net carrying value of the 2026 Notes and the principal amount of $373.8 million represents the unamortized debt issuance costs of $6.1 million and $6.8 million, respectively. See Note 8 for more information. The estimated fair value of the 2026 Notes, which is classified as Level 2, was determined based on quoted bid prices of the 2026 Notes in an over-the-counter market on the last trading day of the reporting period.

Acquisitions

Acquisitions	3 Months Ended
	Mar. 31, 2024
Business Combination and Asset Acquisition [Abstract]
Acquisitions	Acquisitions dataJAR On July 13, 2023, the Company completed its acquisition of dataJAR, a UK-based leading MSP focused on providing powerful Apple and Jamf services for businesses and educational organizations. dataJAR’s proprietary software provides a single pane of glass for Jamf MSP partners that assist in managing multiple organizations’ deployments, reducing support tickets, and allowing partners to more seamlessly manage devices. We believe this acquisition will help Jamf partner more closely with its MSP partners and expand the reach of its leading Apple-first and Apple-best management and security platform. Under the terms of the dataJAR Purchase Agreement, the Company acquired 100% of the equity interest in dataJAR for total purchase consideration of £19.3 million (or approximately $25.1 million using the exchange rate on July 13, 2023), which included (i) £16.6 million (or approximately $21.6 million using the exchange rate on July 13, 2023) paid upon closing, (ii) £0.2 million (or approximately $0.3 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing true-up adjustments, and (iii) £2.5 million (or approximately $3.2 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing indemnification claims to be released 12 months from the closing date. The cash consideration paid upon closing was funded by the Company’s cash on hand. The amount held back as partial security for post-closing true-up adjustments was released in the fourth quarter of 2023. In addition, the terms of the dataJAR Purchase Agreement provide for additional future payments to the sellers in the amount of up to £6.5 million (or approximately $8.4 million using the exchange rate on July 13, 2023) if certain key employees continue their employment with the Company through July 13, 2024. This expense is recognized on a straight-line basis over the requisite service period in general and administrative expenses in the condensed consolidated statement of operations. The Company recognized expense of $2.1 million related to this agreement during the three months ended March 31, 2024. Acquisition-related expenses of $1.5 million were expensed as incurred. These expenses were recognized as acquisition costs in general and administrative expenses in the condensed consolidated statement of operations. The final purchase accounting allocations for the dataJAR acquisition will be determined within one year from the acquisition date and depend on a number of factors, including the final valuation of our intangible assets acquired and finalization of income tax effects of the opening balance sheet. The following table summarizes the preliminary allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands): Assets acquired: Cash and cash equivalents $ 2,789 Trade accounts receivable, net 945 Prepaid expenses 1,208 Other current assets 10 Intangible assets acquired 9,400 Operating lease assets 252 Liabilities assumed: Accounts payable (605) Accrued liabilities (599) Income taxes payable (45) Deferred revenue (3,230) Operating lease liabilities (191) Deferred tax liability (2,398) Goodwill 17,550 Total purchase consideration $ 25,086 The allocation of the purchase price required management to make significant estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates included, but were not limited to: • future expected cash flows from subscription contracts and acquired developed technologies; • anticipated growth in revenue and churn rates for existing customers; • obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings; and • discount rates. The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to expected synergies in sales opportunities across complementary products, customers, and geographies and cross-selling opportunities. The goodwill is not deductible for income tax purposes. The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows: Useful Life Gross Value (in thousands) Customer relationships 6.0 years $ 5,000 Developed technology 5.0 years 4,400 Total identifiable intangible assets $ 9,400 The weighted-average useful life of the intangible assets acquired was 5.5 years. Customer relationships represent the estimated fair value of the underlying relationships with dataJAR customers and were valued using the multi-period excess earnings method. Developed technology represents the estimated fair value of the dataJAR software and was valued using the relief from royalty method. Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

Goodwill and other intangible a

Goodwill and other intangible assets	3 Months Ended
	Mar. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill and other intangible assets	Goodwill and other intangible assets The change in the carrying amount of goodwill was as follows: Three Months Ended March 31, 2024 2023 (in thousands) Goodwill, beginning of period $ 887,121 $ 856,925 Measurement period adjustments — 339 Foreign currency translation adjustment (2,080) 5,483 Goodwill, end of period $ 885,041 $ 862,747 The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows: March 31, 2024 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 3 - 8 years $ 34,700 $ 27,735 $ (36) $ 6,929 1.6 years Customer relationships 5 ‑ 12 years 257,308 125,058 (1,948) 130,302 6.0 years Developed technology 5 - 6.5 years 84,647 39,524 (5,453) 39,670 3.7 years Non‑competes 2.5 - 3 years 3,099 2,380 (169) 550 1.6 years Order backlog 2.5 years 3,800 3,800 (198) (198) 0.0 years Total intangible assets $ 383,554 $ 198,497 $ (7,804) $ 177,253 December 31, 2023 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 3 - 8 years $ 34,700 $ 26,630 $ (35) $ 8,035 1.8 years Customer relationships 5 ‑ 12 years 257,308 119,396 (1,781) 136,131 6.2 years Developed technology 5 - 6.5 years 84,647 36,235 (5,148) 43,264 3.9 years Non‑competes 2.5 - 3 years 3,099 2,267 (172) 660 1.8 years Order backlog 2.5 years 3,800 3,800 (199) (199) 0.0 years Total intangible assets $ 383,554 $ 188,328 $ (7,335) $ 187,891 Amortization expense was $10.2 million and $10.5 million for the three months ended March 31, 2024 and 2023, respectively. There were no impairments to goodwill or intangible assets during the three months ended March 31, 2024 and 2023.

Leases

Leases	3 Months Ended
	Mar. 31, 2024
Leases [Abstract]
Leases	Leases Supplemental balance sheet information related to the Company’s operating leases is as follows: Leases Balance Sheet Classification March 31, 2024 December 31, 2023 (in thousands) Assets Operating lease assets Other assets $ 18,016 $ 17,661 Liabilities Operating lease liabilities - current Accrued liabilities $ 4,681 $ 5,766 Operating lease liabilities - non-current Other liabilities 16,515 16,320 Total operating lease liabilities $ 21,196 $ 22,086

Commitments and contingencies

Commitments and contingencies	3 Months Ended
	Mar. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments and contingencies	Commitments and contingencies Contingencies From time to time, the Company may be subject to various claims, charges, and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company had no material liabilities for contingencies as of March 31, 2024 or December 31, 2023.

Debt

Debt	3 Months Ended
	Mar. 31, 2024
Debt Disclosure [Abstract]
Debt	Debt The following table summarizes the balances and availability of our 2026 Notes and 2020 Revolving Credit Facility: Outstanding (1) Unutilized Amount Interest Rate Maturity Date March 31, December 31, March 31, December 31, March 31, December 31, (in thousands) 2026 Notes $ 367,626 $ 366,999 N/A N/A 0.125% 0.125% Sept. 1, 2026 2020 Revolving Credit Facility 1,037 1,037 $ 148,963 $ 148,963 1.25% (2) 1.25% (2) July 27, 2025 (1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2020 Revolving Credit Facility. (2) Represents the rate on the outstanding letters of credit under the 2020 Revolving Credit Facility. Convertible Senior Notes On September 17, 2021, the Company issued $373.8 million aggregate principal amount of 0.125% 2026 Notes in a private offering. The initial conversion rate for the 2026 Notes is 20.0024 shares of the Company’s common stock per $1,000 principal amount of 2026 Notes, which is equivalent to an initial conversion price of approximately $49.99 per share of common stock. As of March 31, 2024, the conditions allowing holders of the 2026 Notes to convert were not met. The following table sets forth the interest expense related to the 2026 Notes: Three Months Ended March 31, 2024 2023 (in thousands) Contractual interest expense $ 117 $ 117 Amortization of issuance costs 627 622 The effective interest rate on the 2026 Notes was 0.81% for both the three months ended March 31, 2024 and 2023. See Note 3 for additional information on the Company’s 2026 Notes. Credit Agreement The 2020 Credit Agreement provides for the 2020 Revolving Credit Facility of $150.0 million, which may be increased or decreased under specific circumstances, with a $25.0 million letter of credit sublimit and a $50.0 million alternative currency sublimit. In addition, the 2020 Credit Agreement provides for the ability of the Company to request incremental term loan facilities, in a minimum amount of $5.0 million for each facility. The 2020 Credit Agreement contains customary representations and warranties, affirmative covenants, reporting obligations, negative covenants, and events of default. We were in compliance with such covenants as of both March 31, 2024 and December 31, 2023.

Stock-based compensation

Stock-based compensation	3 Months Ended
	Mar. 31, 2024
Share-Based Payment Arrangement [Abstract]
Stock-based compensation	Stock-based compensation The Company’s equity incentive plans provide for granting various stock-based awards to eligible employees, non-employee directors, and consultants of the Company. In addition, the Company offers an employee stock purchase plan to eligible employees. The Company recognized stock-based compensation expense for all equity arrangements as follows: Three Months Ended March 31, 2024 2023 (in thousands) Cost of revenue: Subscription $ 2,628 $ 2,267 Services 412 309 Sales and marketing 6,389 7,499 Research and development 5,431 5,033 General and administrative 5,719 4,442 $ 20,579 $ 19,550 Equity Incentive Plans The maximum number of shares of common stock available for issuance under the 2020 Plan was 34,261,070 shares as of January 1, 2024 . As of March 31, 2024, 14,588,191 shares of common stock were reserved for additional grants under the 2020 Plan and 128,928 shares of common stock were reserved for additional grants under the 2017 Option Plan. Return Target Options The table below summarizes return target option activity for the three months ended March 31, 2024: Options Weighted‑ Weighted‑ Aggregate Outstanding, December 31, 2023 2,594,622 $ 6.61 4.3 $ 29,697 Exercised (10,000) 7.33 127 Outstanding, March 31, 2024 2,584,622 $ 6.61 4.1 $ 30,339 Options exercisable at March 31, 2024 2,584,622 $ 6.61 4.1 $ 30,339 Vested or expected to vest at March 31, 2024 2,584,622 $ 6.61 4.1 $ 30,339 Service-Based Options The table below summarizes the service-based option activity for the three months ended March 31, 2024: Options Weighted‑ Weighted‑ Aggregate Outstanding, December 31, 2023 1,048,885 $ 5.54 3.2 $ 13,129 Exercised (37,583) 5.49 473 Outstanding, March 31, 2024 1,011,302 $ 5.54 3.0 $ 12,950 Options exercisable at March 31, 2024 1,011,302 $ 5.54 3.0 $ 12,950 Vested or expected to vest at March 31, 2024 1,011,302 $ 5.54 3.0 $ 12,950 Restricted Stock Units RSU activity for the three months ended March 31, 2024 was as follows: Units Weighted-Average Grant Date Fair Value (per share) Outstanding, December 31, 2023 10,551,679 $ 24.49 Granted 4,779,499 17.78 Vested (1,347,681) 22.75 Forfeited (573,525) 25.10 Outstanding, March 31, 2024 13,409,972 $ 22.25 RSUs under the 2020 Plan generally vest ratably on an annual basis over four years. There was $253.0 million of unrecognized compensation expense related to unvested RSUs that is expected to be recognized over a weighted-average period of 2.9 years as of March 31, 2024. The total fair value of RSUs vested during the three months ended March 31, 2024 was $30.7 million. Employee Stock Purchase Plan As of March 31, 2024 and December 31, 2023, the Company withheld, at the employees’ request, $2.4 million and $1.0 million, respectively, of eligible employee compensation, which is included in accrued liabilities in the condensed consolidated balance sheets, for purchases of common stock under the 2021 ESPP. As of March 31, 2024, 5,967,031 shares of common stock were reserved for future issuance under the 2021 ESPP. No shares of common stock were issued under the 2021 ESPP during the three months ended March 31, 2024. There was $0.1 million of unrecognized compensation expense related to the 2021 ESPP that is expected to be recognized over a period of one month as of March 31, 2024.

Net loss per share

Net loss per share	3 Months Ended
	Mar. 31, 2024
Earnings Per Share [Abstract]
Net loss per share	Net loss per share The following table sets forth the computation of basic and diluted net loss per share: Three Months Ended March 31, 2024 2023 (in thousands, except share and per share amounts) Numerator: Net loss $ (20,524) $ (24,200) Denominator: Weighted-average shares used to compute net loss per share, basic and diluted 127,292,097 123,422,066 Basic and diluted net loss per share $ (0.16) $ (0.20) Basic net loss per common share is calculated by dividing net loss by the weighted-average number of common shares outstanding during the period without consideration for potentially dilutive securities. Because we have reported a net loss for the three months ended March 31, 2024 and 2023, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share for those periods given that the potentially dilutive shares would have been anti-dilutive if included in the calculation. The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an anti-dilutive impact due to losses reported: As of March 31, 2024 2023 Stock options outstanding 3,595,924 4,121,571 Unvested restricted stock units 13,409,972 12,286,700 Shares related to the 2026 Notes 7,475,897 7,475,897 Shares committed under the 2021 ESPP 217,453 208,013 Total potentially dilutive securities 24,699,246 24,092,181

Income taxes

Income taxes	3 Months Ended
	Mar. 31, 2024
Income Tax Disclosure [Abstract]
Income taxes	Income taxes The Company calculated the year-to-date income tax provision by applying the estimated annual effective tax rate to the year-to-date pre-tax income for each applicable jurisdiction and adjusted for discrete tax items in the period. The following table presents provision for income taxes: Three Months Ended March 31, 2024 2023 (in thousands, except percentages) Loss before income tax provision $ (19,481) $ (23,603) Income tax provision (1,043) (597) Effective tax rate (5.4) % (2.5) % For the periods presented, the difference between the statutory rate and the Company’s effective tax rate was primarily due to the valuation allowances on its U.S. and UK tax assets. The effective tax rate is also impacted by state taxes and earnings realized in foreign jurisdictions.

Related party transactions

Related party transactions	3 Months Ended
	Mar. 31, 2024
Related Party Transactions [Abstract]
Related party transactions	Related party transactions As of March 31, 2024, the Company accrued $2.1 million related to JNGF pledges, of which $0.9 million was included in accrued liabilities and $1.2 million was included in other liabilities in the condensed consolidated balance sheet. As of December 31, 2023, the Company accrued $2.7 million related to JNGF pledges, of which $1.5 million was included in accrued liabilities and $1.2 million was included in other liabilities in the condensed consolidated balance sheet. The Company may engage in transactions in the ordinary course of business with significant shareholders or other companies whose directors or officers may also serve as directors or officers for the Company. The Company carries out these transactions on customary terms. Vista is a U.S.-based investment firm that controls the funds which previously owned a majority of the Company. In 2021, Vista sold a portion of its investment in the Company such that its funds no longer owned a majority of the Company. However, Vista is deemed a related party in accordance with ASC 850 as it continues to be a principal owner of the Company. There were no material transactions with Vista or its affiliates during the three months ended March 31, 2024 and 2023.

Restructuring activities

Restructuring activities	3 Months Ended
	Mar. 31, 2024
Restructuring and Related Activities [Abstract]
Restructuring activities	Restructuring activities On January 25, 2024, the Company announced a workforce reduction plan intended to reduce operating costs, improve operating margins, and continue advancing the Company’s ongoing commitment to profitable growth. The workforce reduction plan impacted approximately 6% of the Company’s full-time employees. Restructuring charges incurred in connection with the workforce reduction plan for the three months ended March 31, 2024 were as follows (in thousands): Cost of revenue: Subscription $ 10 Sales and marketing 5,571 Research and development 734 General and administrative 748 $ 7,063 The table above does not include immaterial amounts related to leases recorded to restructuring charges during the three months ended March 31, 2024. The Company expects that the execution of the workforce reduction plan will be substantially complete by the end of the second quarter of 2024, subject to local law and consultation requirements. The following table summarizes our restructuring liability included in accrued liabilities in the condensed consolidated balance sheet (in thousands): Balance, December 31, 2023 $ 351 Restructuring charges 7,063 Cash payments (6,279) Balance, March 31, 2024 $ 1,135

Subsequent events

Subsequent events	3 Months Ended
	Mar. 31, 2024
Subsequent Events [Abstract]
Subsequent events	Subsequent events On May 3, 2024, the Company entered into the 2024 Credit Agreement to refinance the Company’s existing 2020 Revolving Credit Facility. The 2024 Credit Agreement provides for the 2024 Revolving Credit Facility of $175.0 million and has a scheduled maturity date of May 3, 2029. The 2024 Credit Agreement is subject to a springing maturity date on or after June 2, 2026 in the event of certain conditions as defined in the 2024 Credit Agreement, which is filed as Exhibit 10.1 hereto and incorporated by reference herein.

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Pay vs Performance Disclosure
Net loss	$ (20,524)	$ (24,200)

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended
	Mar. 31, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Summary of significant accoun_2

Summary of significant accounting policies (Policies)	3 Months Ended
	Mar. 31, 2024
Accounting Policies [Abstract]
Basis of presentation	The accompanying condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP and applicable rules and regulations of the SEC regarding interim financial reporting.
Principles of consolidation	All intercompany accounts and transactions have been eliminated.
Use of estimates	The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of right-of-use assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates.
Segment and geographic information	Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources.
Revenue recognition	The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606. Disaggregation of Revenue Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, contract costs), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the condensed consolidated balance sheets when the period of benefit is determined to be greater than one year.
Financial instruments fair value	The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy.
Recently issued accounting pronouncements not yet adopted	Recently issued accounting pronouncements not yet adopted In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures . This update requires companies to disclose specific categories in the effective tax rate reconciliation as well as provide additional information for reconciling items that meet a quantitative threshold. This update also requires disclosure of disaggregated information related to income taxes paid. This standard is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a prospective basis with the option to apply the guidance retrospectively. The Company is currently evaluating the effect the standard will have on its condensed consolidated financial statements. In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures

Basis of presentation and des_2

Basis of presentation and description of business (Tables)	3 Months Ended
	Mar. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Schedule of Revenue by Geographic Location	Revenue by geographic region as determined based on the location where the sale originated were as follows: Three Months Ended March 31, 2024 2023 (in thousands) The Americas (1) $ 101,616 $ 89,811 Europe, the Middle East, India, and Africa 39,013 32,351 Asia Pacific 11,494 10,050 $ 152,123 $ 132,212 (1) The vast majority of our Americas revenue comes from the U.S.

Summary of significant accoun_3

Summary of significant accounting policies (Tables)	3 Months Ended
	Mar. 31, 2024
Accounting Policies [Abstract]
Schedule of Disaggregation of Revenue	Revenue from subscription and non-subscription contractual arrangements were as follows: Three Months Ended March 31, 2024 2023 (in thousands) SaaS subscription and support and maintenance $ 142,406 $ 120,762 On‑premise subscription 5,947 6,468 Subscription revenue 148,353 127,230 Professional services 3,706 4,384 Perpetual licenses 64 598 Non‑subscription revenue 3,770 4,982 Total revenue $ 152,123 $ 132,212
Schedule of Contract with Customer Asset and Liability	Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows: Three Months Ended March 31, 2024 2023 (in thousands) Balance, beginning of the period $ 373,432 $ 346,150 Revenue earned (125,166) (107,595) Deferral of revenue 118,771 103,895 Other (1) (2,534) (1,608) Balance, end of the period $ 364,503 $ 340,842 (1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.
Schedule of Capitalized Computer Software	Capitalized costs associated with the implementation of cloud computing arrangements were as follows: Balance Sheet Classification March 31, 2024 December 31, 2023 (in thousands) Other current assets $ 3,266 $ 1,860 Other assets 16,327 10,891 $ 19,593 $ 12,751

Financial instruments fair va_2

Financial instruments fair value (Tables)	3 Months Ended
	Mar. 31, 2024
Fair Value Disclosures [Abstract]
Schedule of Financial Instruments	The fair value of these financial instruments were as follows: March 31, 2024 Level 1 Level 2 Level 3 Total (in thousands) Assets Cash equivalents: Money market funds $ 130,816 $ — $ — $ 130,816 Total cash equivalents $ 130,816 $ — $ — $ 130,816 December 31, 2023 Level 1 Level 2 Level 3 Total (in thousands) Assets Cash equivalents: Money market funds $ 151,209 $ — $ — $ 151,209 Total cash equivalents $ 151,209 $ — $ — $ 151,209
Schedule of Changes in Contingent Consideration	The following table provides a summary of the changes in contingent consideration, which was classified as Level 3, for the three months ended March 31, 2023 (in thousands): Balance, beginning of period $ 6,206 Total (gains) losses included in: Net loss — Payments (6,206) Balance, end of period $ —
Schedule of Carrying Values and Estimated Fair Values of Debt Instruments	The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets: March 31, 2024 December 31, 2023 Net Carrying Value Estimated Fair Value Net Carrying Value Estimated Fair Value (in thousands) 2026 Notes $ 367,626 $ 334,555 $ 366,999 $ 319,283

Acquisitions (Tables)

Acquisitions (Tables)	3 Months Ended
	Mar. 31, 2024
Business Combination and Asset Acquisition [Abstract]
Schedule of Acquisitions	The following table summarizes the preliminary allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands): Assets acquired: Cash and cash equivalents $ 2,789 Trade accounts receivable, net 945 Prepaid expenses 1,208 Other current assets 10 Intangible assets acquired 9,400 Operating lease assets 252 Liabilities assumed: Accounts payable (605) Accrued liabilities (599) Income taxes payable (45) Deferred revenue (3,230) Operating lease liabilities (191) Deferred tax liability (2,398) Goodwill 17,550 Total purchase consideration $ 25,086
Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination	The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows: Useful Life Gross Value (in thousands) Customer relationships 6.0 years $ 5,000 Developed technology 5.0 years 4,400 Total identifiable intangible assets $ 9,400

Goodwill and other intangible_2

Goodwill and other intangible assets (Tables)	3 Months Ended
	Mar. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Changes in Carrying Amount of Goodwill	The change in the carrying amount of goodwill was as follows: Three Months Ended March 31, 2024 2023 (in thousands) Goodwill, beginning of period $ 887,121 $ 856,925 Measurement period adjustments — 339 Foreign currency translation adjustment (2,080) 5,483 Goodwill, end of period $ 885,041 $ 862,747
Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill	The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows: March 31, 2024 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 3 - 8 years $ 34,700 $ 27,735 $ (36) $ 6,929 1.6 years Customer relationships 5 ‑ 12 years 257,308 125,058 (1,948) 130,302 6.0 years Developed technology 5 - 6.5 years 84,647 39,524 (5,453) 39,670 3.7 years Non‑competes 2.5 - 3 years 3,099 2,380 (169) 550 1.6 years Order backlog 2.5 years 3,800 3,800 (198) (198) 0.0 years Total intangible assets $ 383,554 $ 198,497 $ (7,804) $ 177,253 December 31, 2023 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 3 - 8 years $ 34,700 $ 26,630 $ (35) $ 8,035 1.8 years Customer relationships 5 ‑ 12 years 257,308 119,396 (1,781) 136,131 6.2 years Developed technology 5 - 6.5 years 84,647 36,235 (5,148) 43,264 3.9 years Non‑competes 2.5 - 3 years 3,099 2,267 (172) 660 1.8 years Order backlog 2.5 years 3,800 3,800 (199) (199) 0.0 years Total intangible assets $ 383,554 $ 188,328 $ (7,335) $ 187,891
Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill	The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows: March 31, 2024 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 3 - 8 years $ 34,700 $ 27,735 $ (36) $ 6,929 1.6 years Customer relationships 5 ‑ 12 years 257,308 125,058 (1,948) 130,302 6.0 years Developed technology 5 - 6.5 years 84,647 39,524 (5,453) 39,670 3.7 years Non‑competes 2.5 - 3 years 3,099 2,380 (169) 550 1.6 years Order backlog 2.5 years 3,800 3,800 (198) (198) 0.0 years Total intangible assets $ 383,554 $ 198,497 $ (7,804) $ 177,253 December 31, 2023 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 3 - 8 years $ 34,700 $ 26,630 $ (35) $ 8,035 1.8 years Customer relationships 5 ‑ 12 years 257,308 119,396 (1,781) 136,131 6.2 years Developed technology 5 - 6.5 years 84,647 36,235 (5,148) 43,264 3.9 years Non‑competes 2.5 - 3 years 3,099 2,267 (172) 660 1.8 years Order backlog 2.5 years 3,800 3,800 (199) (199) 0.0 years Total intangible assets $ 383,554 $ 188,328 $ (7,335) $ 187,891

Leases (Tables)

Leases (Tables)	3 Months Ended
	Mar. 31, 2024
Leases [Abstract]
Supplemental Balance Sheet Information	Supplemental balance sheet information related to the Company’s operating leases is as follows: Leases Balance Sheet Classification March 31, 2024 December 31, 2023 (in thousands) Assets Operating lease assets Other assets $ 18,016 $ 17,661 Liabilities Operating lease liabilities - current Accrued liabilities $ 4,681 $ 5,766 Operating lease liabilities - non-current Other liabilities 16,515 16,320 Total operating lease liabilities $ 21,196 $ 22,086

Debt (Tables)

Debt (Tables)	3 Months Ended
	Mar. 31, 2024
Debt Disclosure [Abstract]
Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility	The following table summarizes the balances and availability of our 2026 Notes and 2020 Revolving Credit Facility: Outstanding (1) Unutilized Amount Interest Rate Maturity Date March 31, December 31, March 31, December 31, March 31, December 31, (in thousands) 2026 Notes $ 367,626 $ 366,999 N/A N/A 0.125% 0.125% Sept. 1, 2026 2020 Revolving Credit Facility 1,037 1,037 $ 148,963 $ 148,963 1.25% (2) 1.25% (2) July 27, 2025 (1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2020 Revolving Credit Facility. (2) Represents the rate on the outstanding letters of credit under the 2020 Revolving Credit Facility.
Schedule of Interest Expense	The following table sets forth the interest expense related to the 2026 Notes: Three Months Ended March 31, 2024 2023 (in thousands) Contractual interest expense $ 117 $ 117 Amortization of issuance costs 627 622

Stock-based compensation (Table

Stock-based compensation (Tables)	3 Months Ended
	Mar. 31, 2024
Share-Based Payment Arrangement [Abstract]
Schedule of Share-Based Compensation Expense	The Company recognized stock-based compensation expense for all equity arrangements as follows: Three Months Ended March 31, 2024 2023 (in thousands) Cost of revenue: Subscription $ 2,628 $ 2,267 Services 412 309 Sales and marketing 6,389 7,499 Research and development 5,431 5,033 General and administrative 5,719 4,442 $ 20,579 $ 19,550
Schedule of Stock-Option Activity	The table below summarizes return target option activity for the three months ended March 31, 2024: Options Weighted‑ Weighted‑ Aggregate Outstanding, December 31, 2023 2,594,622 $ 6.61 4.3 $ 29,697 Exercised (10,000) 7.33 127 Outstanding, March 31, 2024 2,584,622 $ 6.61 4.1 $ 30,339 Options exercisable at March 31, 2024 2,584,622 $ 6.61 4.1 $ 30,339 Vested or expected to vest at March 31, 2024 2,584,622 $ 6.61 4.1 $ 30,339 The table below summarizes the service-based option activity for the three months ended March 31, 2024: Options Weighted‑ Weighted‑ Aggregate Outstanding, December 31, 2023 1,048,885 $ 5.54 3.2 $ 13,129 Exercised (37,583) 5.49 473 Outstanding, March 31, 2024 1,011,302 $ 5.54 3.0 $ 12,950 Options exercisable at March 31, 2024 1,011,302 $ 5.54 3.0 $ 12,950 Vested or expected to vest at March 31, 2024 1,011,302 $ 5.54 3.0 $ 12,950
Schedule of Restricted Stock Units Stock Option Activity	RSU activity for the three months ended March 31, 2024 was as follows: Units Weighted-Average Grant Date Fair Value (per share) Outstanding, December 31, 2023 10,551,679 $ 24.49 Granted 4,779,499 17.78 Vested (1,347,681) 22.75 Forfeited (573,525) 25.10 Outstanding, March 31, 2024 13,409,972 $ 22.25

Net loss per share (Tables)

Net loss per share (Tables)	3 Months Ended
	Mar. 31, 2024
Earnings Per Share [Abstract]
Schedule of Computation of Basic and Diluted Net Loss Per Share	The following table sets forth the computation of basic and diluted net loss per share: Three Months Ended March 31, 2024 2023 (in thousands, except share and per share amounts) Numerator: Net loss $ (20,524) $ (24,200) Denominator: Weighted-average shares used to compute net loss per share, basic and diluted 127,292,097 123,422,066 Basic and diluted net loss per share $ (0.16) $ (0.20)
Schedule of Potentially Dilutive Securities Excluded from the Computation of Diluted Weighted-Average Shares Outstanding	The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an anti-dilutive impact due to losses reported: As of March 31, 2024 2023 Stock options outstanding 3,595,924 4,121,571 Unvested restricted stock units 13,409,972 12,286,700 Shares related to the 2026 Notes 7,475,897 7,475,897 Shares committed under the 2021 ESPP 217,453 208,013 Total potentially dilutive securities 24,699,246 24,092,181

Income taxes (Tables)

Income taxes (Tables)	3 Months Ended
	Mar. 31, 2024
Income Tax Disclosure [Abstract]
Schedule of Components of Income Tax Expense (Benefit)	The following table presents provision for income taxes: Three Months Ended March 31, 2024 2023 (in thousands, except percentages) Loss before income tax provision $ (19,481) $ (23,603) Income tax provision (1,043) (597) Effective tax rate (5.4) % (2.5) %

Restructuring activities (Table

Restructuring activities (Tables)	3 Months Ended
	Mar. 31, 2024
Restructuring and Related Activities [Abstract]
Restructuring and Related Costs	Restructuring charges incurred in connection with the workforce reduction plan for the three months ended March 31, 2024 were as follows (in thousands): Cost of revenue: Subscription $ 10 Sales and marketing 5,571 Research and development 734 General and administrative 748 $ 7,063
Schedule of Restructuring Reserve	The following table summarizes our restructuring liability included in accrued liabilities in the condensed consolidated balance sheet (in thousands): Balance, December 31, 2023 $ 351 Restructuring charges 7,063 Cash payments (6,279) Balance, March 31, 2024 $ 1,135

Basis of presentation and des_3

Basis of presentation and description of business (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2024 USD ($) segment	Mar. 31, 2023 USD ($)
Non‑subscription revenue
Number of operating segment | segment	1
Number of reportable segment | segment	1
Revenue	$ 152,123	$ 132,212
The Americas
Non‑subscription revenue
Revenue	101,616	89,811
Europe, the Middle East, India, and Africa
Non‑subscription revenue
Revenue	39,013	32,351
Asia Pacific
Non‑subscription revenue
Revenue	$ 11,494	$ 10,050

Summary of significant accoun_4

Summary of significant accounting policies - Schedule of Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Non‑subscription revenue
Total revenue	$ 152,123	$ 132,212
Subscription
Non‑subscription revenue
Total revenue	148,353	127,230
Subscription | Subscription revenue
Non‑subscription revenue
Total revenue	148,353	127,230
SaaS subscription and support and maintenance | Subscription revenue
Non‑subscription revenue
Total revenue	142,406	120,762
On‑premise subscription | Subscription revenue
Non‑subscription revenue
Total revenue	5,947	6,468
Non‑subscription revenue | Non Recurring Revenue Generating Arrangements
Non‑subscription revenue
Total revenue	3,770	4,982
Professional services
Non‑subscription revenue
Total revenue	3,706	4,384
Professional services | Non Recurring Revenue Generating Arrangements
Non‑subscription revenue
Total revenue	3,706	4,384
Perpetual licenses
Non‑subscription revenue
Total revenue	64	598
Perpetual licenses | Non Recurring Revenue Generating Arrangements
Non‑subscription revenue
Total revenue	$ 64	$ 598

Summary of significant accoun_5

Summary of significant accounting policies - Schedule of Contract Liability (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Contract With Customer, Liability [Roll Forward]
Balance, beginning of the period	$ 373,432	$ 346,150
Revenue earned	(125,166)	(107,595)
Deferral of revenue	118,771	103,895
Other	(2,534)	(1,608)
Balance, end of the period	$ 364,503	$ 340,842

Summary of significant accoun_6

Summary of significant accounting policies - Remaining Performance Obligations (Details) $ in Millions	Mar. 31, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, amount	$ 499
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percent	71%
Remaining performance obligation, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-04-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, period	3 years

Summary of significant accoun_7

Summary of significant accounting policies - Deferred Contract Costs (Details) - USD ($)	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Accounting Policies [Abstract]
Total amortization of contract costs	$ 6,300,000	$ 4,800,000
Impairment losses	$ 0	$ 0

Summary of significant accoun_8

Summary of significant accounting policies - Capitalized Costs (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Capitalized costs	$ 19,593	$ 12,751
Other current assets
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Capitalized costs	3,266	1,860
Other assets
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Capitalized costs	$ 16,327	$ 10,891

Financial instruments fair va_3

Financial instruments fair value - Schedule of Financial Instruments (Details) - Fair Value, Recurring - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Assets
Total cash equivalents	$ 130,816	$ 151,209
Money market funds
Assets
Total cash equivalents	130,816	151,209
Level 1
Assets
Total cash equivalents	130,816	151,209
Level 1 | Money market funds
Assets
Total cash equivalents	130,816	151,209
Level 2
Assets
Total cash equivalents	0	0
Level 2 | Money market funds
Assets
Total cash equivalents	0	0
Level 3
Assets
Total cash equivalents	0	0
Level 3 | Money market funds
Assets
Total cash equivalents	$ 0	$ 0

Financial instruments fair va_4

Financial instruments fair value - Schedule of Changes in Contingent Consideration (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2023 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Balance, beginning of period	$ 6,206
Net loss	0
Payments	(6,206)
Balance, end of period	$ 0

Financial instruments fair va_5

Financial instruments fair value - Schedule of Carrying Values and Estimated Fair Values of Debt Instruments (Details) - 2026 Notes - Convertible Debt - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Net Carrying Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
2026 Notes	$ 367,626	$ 366,999
Estimated Fair Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
2026 Notes	$ 334,555	$ 319,283

Financial instruments fair va_6

Financial instruments fair value - Narrative (Details) - Convertible Senior Notes Due 2026 - Convertible Debt - USD ($) $ in Millions	Mar. 31, 2024	Dec. 31, 2023	Sep. 17, 2021
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Principal amount			$ 373.8
Debt issuances costs capitalized	$ 6.1	$ 6.8

Acquisitions - DataJar (Details

Acquisitions - DataJar (Details) - DataJAR £ in Millions			3 Months Ended	12 Months Ended
	Jul. 13, 2023 GBP (£)	Jul. 13, 2023 USD ($)	Mar. 31, 2024 USD ($)	Dec. 31, 2023 USD ($)	Jul. 13, 2023 USD ($)
Acquisition
Voting interest	100%				100%
Business combination, consideration transferred	£ 19.3	$ 25,100,000
Cash paid upon closing	16.6	21,600,000
Business combination partial security for post closing true up adjustments	0.2	300,000
Business combination partial security for post closing indemnification claims	2.5	$ 3,200,000
Contingent consideration, liability	£ 6.5				$ 8,400,000
Recognized compensation expense			$ 2,100,000
Acquisition-related expenses				$ 1,500,000
Goodwill deductible for income tax purposes					$ 0
Weighted-average economic life of intangible assets acquired	5 years 6 months	5 years 6 months

Acquisitions - Schedule of Acqu

Acquisitions - Schedule of Acquisitions (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023	Jul. 13, 2023	Mar. 31, 2023	Dec. 31, 2022
Liabilities assumed:
Goodwill	$ 885,041	$ 887,121		$ 862,747	$ 856,925
DataJAR
Assets acquired:
Cash and cash equivalents			$ 2,789
Trade accounts receivable, net			945
Prepaid expenses			1,208
Other current assets			10
Intangible assets acquired			9,400
Operating lease assets			252
Liabilities assumed:
Accounts payable			(605)
Accrued liabilities			(599)
Income taxes payable			(45)
Deferred revenue			(3,230)
Operating lease liabilities			(191)
Deferred tax liability			(2,398)
Goodwill			17,550
Total purchase consideration			$ 25,086

Acquisitions - Schedule of Fini

Acquisitions - Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination (Details) - DataJAR $ in Thousands	Jul. 13, 2023 USD ($)
Acquisition
Useful Life	5 years 6 months
Gross Value	$ 9,400
Customer relationships
Acquisition
Useful Life	6 years
Gross Value	$ 5,000
Developed technology
Acquisition
Useful Life	5 years
Gross Value	$ 4,400

Goodwill and other intangible_3

Goodwill and other intangible assets - Schedule of Changes in Carrying Amount of Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Goodwill [Roll Forward]
Goodwill, beginning of period	$ 887,121	$ 856,925
Measurement period adjustments	0	339
Foreign currency translation adjustment	(2,080)	5,483
Goodwill, end of period	$ 885,041	$ 862,747

Goodwill and other intangible_4

Goodwill and other intangible assets - Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 383,554	$ 383,554
Accumulated Amortization	198,497	188,328
Foreign Currency Translation	(7,804)	(7,335)
Total intangible assets	177,253	187,891
Trademarks
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	34,700	34,700
Accumulated Amortization	27,735	26,630
Foreign Currency Translation	(36)	(35)
Total intangible assets	$ 6,929	$ 8,035
Weighted‑ Average Remaining Useful Life	1 year 7 months 6 days	1 year 9 months 18 days
Trademarks | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Trademarks | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	8 years	8 years
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 257,308	$ 257,308
Accumulated Amortization	125,058	119,396
Foreign Currency Translation	(1,948)	(1,781)
Total intangible assets	$ 130,302	$ 136,131
Weighted‑ Average Remaining Useful Life	6 years	6 years 2 months 12 days
Customer relationships | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years
Customer relationships | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years	12 years
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 84,647	$ 84,647
Accumulated Amortization	39,524	36,235
Foreign Currency Translation	(5,453)	(5,148)
Total intangible assets	$ 39,670	$ 43,264
Weighted‑ Average Remaining Useful Life	3 years 8 months 12 days	3 years 10 months 24 days
Developed technology | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years
Developed technology | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	6 years 6 months	6 years 6 months
Non‑competes
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 3,099	$ 3,099
Accumulated Amortization	2,380	2,267
Foreign Currency Translation	(169)	(172)
Total intangible assets	$ 550	$ 660
Weighted‑ Average Remaining Useful Life	1 year 7 months 6 days	1 year 9 months 18 days
Non‑competes | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years 6 months	2 years 6 months
Non‑competes | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Order backlog
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years 6 months	2 years 6 months
Gross Carrying Value	$ 3,800	$ 3,800
Accumulated Amortization	3,800	3,800
Foreign Currency Translation	(198)	(199)
Total intangible assets	$ (198)	$ (199)
Weighted‑ Average Remaining Useful Life	0 years	0 years

Goodwill and other intangible_5

Goodwill and other intangible assets - Narrative (Details) - USD ($)	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization expense	$ 10,200,000	$ 10,500,000
Impairment of goodwill	0	0
Impairment of intangible assets	$ 0	$ 0

Leases - Schedule of Supplement

Leases - Schedule of Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Assets
Operating lease assets	$ 18,016	$ 17,661
Operating lease, right-of-use asset, statement of financial position	Other assets	Other assets
Liabilities
Operating lease liabilities - current	$ 4,681	$ 5,766
Operating lease liabilities - non-current	16,515	16,320
Total operating lease liabilities	$ 21,196	$ 22,086
Operating lease, liability, current, statement of financial position	Accrued liabilities	Accrued liabilities
Operating lease, liability, noncurrent, statement of financial position	Other liabilities	Other liabilities

Commitments and contingencies -

Commitments and contingencies - Narrative (Details) - USD ($)	Mar. 31, 2024	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Liabilities for contingencies	$ 0	$ 0

Debt - Schedule of Balances and

Debt - Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023	Sep. 17, 2021
Line of Credit | Revolving Credit Facility
Debt Instrument [Line Items]
Outstanding	$ 1,037	$ 1,037
Unutilized Amount	$ 148,963	$ 148,963
Interest Rate	1.25%	1.25%
Convertible Senior Notes Due 2026 | Convertible Debt
Debt Instrument [Line Items]
Outstanding	$ 367,626	$ 366,999
Interest Rate	0.125%	0.125%	0.125%

Debt - Narrative (Details)

Debt - Narrative (Details)	Sep. 17, 2021 USD ($) $ / shares	Mar. 31, 2024	Dec. 31, 2023	Mar. 31, 2023	Jul. 27, 2020 USD ($)
Line of Credit | Revolving Credit Facility
Debt Instrument [Line Items]
Maximum borrowing capacity					$ 150,000,000
Line of Credit | Letter of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity					25,000,000
Line of Credit | Foreign Line of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity					50,000,000
Line of Credit | Term Loan
Debt Instrument [Line Items]
Maximum borrowing capacity per incremental loan					$ 5,000,000
Convertible Senior Notes Due 2026 | Convertible Debt
Debt Instrument [Line Items]
Principal amount	$ 373,800,000
Interest rate	0.125%	0.125%	0.125%
Conversion ratio	0.0200024
Conversion price (in dollars per share) | $ / shares	$ 49.99
Effective interest rate		0.81%		0.81%

Debt - Schedule of Interest Exp

Debt - Schedule of Interest Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Debt Instrument [Line Items]
Amortization of issuance costs	$ 689	$ 684
Convertible Debt | Convertible Senior Notes Due 2026
Debt Instrument [Line Items]
Contractual interest expense	117	117
Amortization of issuance costs	$ 627	$ 622

Stock-based compensation - Sche

Stock-based compensation - Schedule of Share-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 20,579	$ 19,550
Cost of revenue: | Subscription
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	2,628	2,267
Cost of revenue: | Services
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	412	309
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	6,389	7,499
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	5,431	5,033
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 5,719	$ 4,442

Stock-based compensation - Narr

Stock-based compensation - Narrative (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2024	Jan. 01, 2024	Dec. 31, 2023
Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation expense	$ 253
Weighted average period over which unrecognized compensation expense would be recognized	2 years 10 months 24 days
Fair value of units vested	$ 30.7
ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average period over which unrecognized compensation expense would be recognized	1 month
Eligible employee compensation	$ 2.4		$ 1
Common stock reserved for future issuance (in shares)	5,967,031
Common stock issued (in shares)	0
Unrecognized compensation expense	$ 0.1
Omnibus Incentive Plan 2020 Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate number of shares of common stock to be issued (in shares)		34,261,070
Common stock reserved for additional grants under the plan (in shares)	14,588,191
Omnibus Incentive Plan 2020 Plan | Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	4 years
Stock Option Plan 2017 Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved for additional grants under the plan (in shares)	128,928

Stock-based compensation - Sc_2

Stock-based compensation - Schedule of Service Based Options Activity (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2024	Dec. 31, 2023
Target-based stock options
Options
Outstanding, beginning of period (in shares)	2,594,622
Exercised (in shares)	(10,000)
Outstanding, end of period (in shares)	2,584,622	2,594,622
Options exercisable (in shares)	2,584,622
Vested or expected to vest (in shares)	2,584,622
Weighted‑ Average Exercise Price
Outstanding, beginning of period (in dollars per share)	$ 6.61
Exercised (in dollars per share)	7.33
Outstanding, end of period (in dollars per share)	6.61	$ 6.61
Options exercisable (in dollars per share)	6.61
Vested or expected to vest (in dollars per share)	$ 6.61
Weighted‑ Average Remaining Contractual Term (Years)
Remaining term, options outstanding	4 years 1 month 6 days	4 years 3 months 18 days
Remaining term, options exercisable	4 years 1 month 6 days
Remaining term, options vested or expected to vest	4 years 1 month 6 days
Aggregate Intrinsic Value (in thousands)
Outstanding	$ 30,339	$ 29,697
Exercised	127
Options exercisable	30,339
Vested or expected to vest	$ 30,339
Service-based stock option
Options
Outstanding, beginning of period (in shares)	1,048,885
Exercised (in shares)	(37,583)
Outstanding, end of period (in shares)	1,011,302	1,048,885
Options exercisable (in shares)	1,011,302
Vested or expected to vest (in shares)	1,011,302
Weighted‑ Average Exercise Price
Outstanding, beginning of period (in dollars per share)	$ 5.54
Exercised (in dollars per share)	5.49
Outstanding, end of period (in dollars per share)	5.54	$ 5.54
Options exercisable (in dollars per share)	5.54
Vested or expected to vest (in dollars per share)	$ 5.54
Weighted‑ Average Remaining Contractual Term (Years)
Remaining term, options outstanding	3 years	3 years 2 months 12 days
Remaining term, options exercisable	3 years
Remaining term, options vested or expected to vest	3 years
Aggregate Intrinsic Value (in thousands)
Outstanding	$ 12,950	$ 13,129
Exercised	473
Options exercisable	12,950
Vested or expected to vest	$ 12,950

Stock-based compensation - Sc_3

Stock-based compensation - Schedule of Restricted Stock Units (Details) - Restricted Stock Units (RSUs)	3 Months Ended
	Mar. 31, 2024 $ / shares shares
Units
Outstanding, beginning of period (in shares) | shares	10,551,679
Granted (in shares) | shares	4,779,499
Vested (in shares) | shares	(1,347,681)
Forfeited (in shares) | shares	(573,525)
Outstanding, end of period (in shares) | shares	13,409,972
Weighted-Average Grant Date Fair Value (per share)
Outstanding, beginning of period (in dollars per share) | $ / shares	$ 24.49
Granted (in dollars per share) | $ / shares	17.78
Vested (in dollars per share) | $ / shares	22.75
Forfeited (in dollars per share) | $ / shares	25.10
Outstanding, end of period (in dollars per share) | $ / shares	$ 22.25

Net loss per share - Schedule o

Net loss per share - Schedule of Computation of Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Numerator:
Net loss	$ (20,524)	$ (24,200)
Denominator:
Weighted‑average shares used to compute net loss per share, basic (in shares)	127,292,097	123,422,066
Weighted‑average shares used to compute net loss per share, diluted (in shares)	127,292,097	123,422,066
Basic net loss per share (in dollars per share)	$ (0.16)	$ (0.20)
Diluted net loss per share (in dollars per share)	$ (0.16)	$ (0.20)

Net loss per share - Schedule_2

Net loss per share - Schedule of Potentially Dilutive Securities Excluded from the Computation of Diluted Weighted-Average Shares Outstanding (Details) - shares	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	24,699,246	24,092,181
Stock options outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	3,595,924	4,121,571
Unvested restricted stock units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	13,409,972	12,286,700
Shares related to the 2026 Notes
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	7,475,897	7,475,897
Shares committed under the 2021 ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	217,453	208,013

Income taxes (Details)

Income taxes (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Income Tax Disclosure [Abstract]
Loss before income tax provision	$ (19,481)	$ (23,603)
Income tax provision	$ (1,043)	$ (597)
Effective tax rate	(5.40%)	(2.50%)

Related party transactions (Det

Related party transactions (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Related Party Transaction [Line Items]
Accrued liabilities	$ 70,533	$ 77,447
Total liabilities	847,682	872,105
Other liabilities	17,771	21,118
Related Party | JAMF Nation Global Foundation
Related Party Transaction [Line Items]
Accrued liabilities	900	1,500
Total liabilities	2,100	2,700
Other liabilities	$ 1,200	$ 1,200

Restructuring activities - Narr

Restructuring activities - Narrative (Details)	5 Months Ended
	Jun. 30, 2024
Forecast
Restructuring Cost and Reserve [Line Items]
Workforce reduction percentage	6%

Restructuring activities - Rest

Restructuring activities - Restructuring and Related Costs (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2024 USD ($)
Restructuring Cost and Reserve [Line Items]
Restructuring charges	$ 7,063
Sales and marketing
Restructuring Cost and Reserve [Line Items]
Restructuring charges	5,571
Research and development
Restructuring Cost and Reserve [Line Items]
Restructuring charges	734
General and administrative
Restructuring Cost and Reserve [Line Items]
Restructuring charges	748
Subscription | Cost of revenue:
Restructuring Cost and Reserve [Line Items]
Restructuring charges	$ 10

Restructuring activities - Sche

Restructuring activities - Schedule of Restructuring Reserve (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2024 USD ($)
Restructuring Reserve [Roll Forward]
Beginning balance	$ 351
Restructuring charges	7,063
Cash payments	(6,279)
Ending balance	$ 1,135

Subsequent events (Details)

Subsequent events (Details) - Revolving Credit Facility - Line of Credit - USD ($)	May 03, 2024	Jul. 27, 2020
Subsequent Event [Line Items]
Maximum borrowing capacity		$ 150,000,000
Subsequent Event
Subsequent Event [Line Items]
Maximum borrowing capacity	$ 175,000,000