Jamf Holding (JAMF) 10-Q 7 Nov 24 2024 Q3 Quarterly report Financial data

Cover Page

Cover Page - shares	9 Months Ended
	Sep. 30, 2024	Oct. 29, 2024
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2024
Document Transition Report	false
Entity File Number	001-39399
Entity Registrant Name	JAMF HOLDING CORP.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	82-3031543
Entity Address, Address Line One	100 Washington Ave S
Entity Address, Address Line Two	Suite 1100
Entity Address, City or Town	Minneapolis
Entity Address, State or Province	MN
Entity Address, Postal Zip Code	55401
City Area Code	612
Local Phone Number	605-6625
Title of 12(b) Security	Common Stock, $0.001 par value per share
Trading Symbol	JAMF
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		128,444,986
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q3
Entity Central Index Key	0001721947
Amendment Flag	false

CONDENSED CONSOLIDATED BALANCE

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Current assets:
Cash and cash equivalents	$ 218,426	$ 243,576
Trade accounts receivable, net of allowances of $460 and $444 at September 30, 2024 and December 31, 2023, respectively	114,018	108,240
Deferred contract costs	26,643	23,508
Prepaid expenses	18,861	14,255
Other current assets	20,787	13,055
Total current assets	398,735	402,634
Equipment and leasehold improvements, net	18,773	15,184
Goodwill	900,092	887,121
Other intangible assets, net	160,505	187,891
Deferred contract costs, non-current	56,679	53,070
Other assets	49,426	43,752
Total assets	1,584,210	1,589,652
Current liabilities:
Accounts payable	21,965	25,909
Accrued liabilities	69,526	77,447
Income taxes payable	1,430	1,248
Deferred revenue	326,107	317,546
Total current liabilities	419,028	422,150
Deferred revenue, non-current	52,110	55,886
Deferred tax liability, net	5,327	5,952
Convertible senior notes, net	368,883	366,999
Other liabilities	18,333	21,118
Total liabilities	863,681	872,105
Commitments and contingencies (Note 7)
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 shares authorized at September 30, 2024 and December 31, 2023; no shares issued and outstanding at September 30, 2024 and December 31, 2023	0	0
Common stock, $0.001 par value, 500,000,000 shares authorized at September 30, 2024 and December 31, 2023; 128,271,786 and 126,938,102 shares issued and outstanding at September 30, 2024 and December 31, 2023, respectively	125	126
Additional paid‑in capital	1,241,716	1,162,993
Accumulated other comprehensive loss	(15,135)	(26,777)
Accumulated deficit	(506,177)	(418,795)
Total stockholders’ equity	720,529	717,547
Total liabilities and stockholders’ equity	$ 1,584,210	$ 1,589,652

CONDENSED CONSOLIDATED BALANC_2

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Current assets:
Allowance	$ 460	$ 444
Stockholders’ equity:
Preferred stock, par value (in dollars per share)	$ 0.001	$ 0.001
Preferred stock authorized (in shares)	50,000,000	50,000,000
Preferred stock issued (in shares)	0	0
Preferred stock outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.001	$ 0.001
Common stock, shares authorized (in shares)	500,000,000	500,000,000
Common stock issued (in shares)	128,271,786	126,938,102
Common stock outstanding (in shares)	128,271,786	126,938,102

CONDENSED CONSOLIDATED STATEMEN

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Revenue:
Total revenue	$ 159,286	$ 142,625	$ 464,425	$ 409,926
Cost of revenue:
Amortization expense	3,048	3,494	9,604	10,102
Total cost of revenue	36,028	32,239	106,124	92,869
Gross profit	123,258	110,386	358,301	317,057
Operating expenses:
Sales and marketing	60,056	64,239	186,743	188,337
Research and development	35,977	34,704	104,992	101,501
General and administrative	36,136	35,896	102,761	100,298
Amortization expense	6,948	7,420	20,741	21,908
Total operating expenses	139,117	142,259	415,237	412,044
Loss from operations	(15,859)	(31,873)	(56,936)	(94,987)
Interest income, net	1,574	1,687	5,255	4,453
Foreign currency transaction gain (loss)	3,354	(2,647)	3,373	(995)
Loss before income tax (provision) benefit	(10,931)	(32,833)	(48,308)	(91,529)
Income tax (provision) benefit	(1,310)	556	(3,719)	(1,147)
Net loss	$ (12,241)	$ (32,277)	$ (52,027)	$ (92,676)
Net loss per share, basic (in dollars per share)	$ (0.10)	$ (0.26)	$ (0.41)	$ (0.74)
Net loss per share, diluted (in dollars per share)	$ (0.10)	$ (0.26)	$ (0.41)	$ (0.74)
Weighted‑average shares used to compute net loss per share, basic (in shares)	127,995,266	125,537,246	127,736,456	124,455,109
Weighted-average shares used to compute net loss per share, diluted (in shares)	127,995,266	125,537,246	127,736,456	124,455,109
Subscription
Revenue:
Total revenue	$ 156,070	$ 138,521	$ 453,851	$ 396,342
Cost of revenue:
Cost of revenue	29,149	25,009	85,300	72,354
Services
Revenue:
Total revenue	3,192	3,956	10,395	12,594
Cost of revenue:
Cost of revenue	3,831	3,736	11,220	10,413
License
Revenue:
Total revenue	$ 24	$ 148	$ 179	$ 990

CONDENSED CONSOLIDATED STATEM_2

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Statement of Comprehensive Income [Abstract]
Net loss	$ (12,241)	$ (32,277)	$ (52,027)	$ (92,676)
Other comprehensive income (loss):
Foreign currency translation adjustments	13,143	(7,694)	11,642	3,900
Total other comprehensive income (loss)	13,143	(7,694)	11,642	3,900
Comprehensive income (loss)	$ 902	$ (39,971)	$ (40,385)	$ (88,776)

CONDENSED CONSOLIDATED STATEM_3

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common	Additional Paid‑In Capital	Accumulated Other Comprehensive Loss	Accumulated Deficit
Beginning balance (in shares) at Dec. 31, 2022		123,170,172
Beginning balance at Dec. 31, 2022	$ 701,338	$ 123	$ 1,049,875	$ (39,951)	$ (308,709)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		778,589
Exercise of stock options	5,640	$ 1	5,639
Vesting of restricted stock units (in shares)		1,572,281
Vesting of restricted stock units	2	$ 2
Issuance of common stock under the employee stock purchase plan (in shares)		204,962
Issuance of common stock under the employee stock purchase plan	3,131		3,131
Stock-based compensation	78,082		78,082
Foreign currency translation adjustments	3,900			3,900
Net loss	(92,676)				(92,676)
Ending balance (in shares) at Sep. 30, 2023		125,726,004
Ending balance at Sep. 30, 2023	699,417	$ 126	1,136,727	(36,051)	(401,385)
Beginning balance (in shares) at Jun. 30, 2023		124,890,541
Beginning balance at Jun. 30, 2023	708,363	$ 125	1,105,703	(28,357)	(369,108)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		370,564
Exercise of stock options	2,675		2,675
Vesting of restricted stock units (in shares)		464,899
Vesting of restricted stock units	1	$ 1
Stock-based compensation	28,349		28,349
Foreign currency translation adjustments	(7,694)			(7,694)
Net loss	(32,277)				(32,277)
Ending balance (in shares) at Sep. 30, 2023		125,726,004
Ending balance at Sep. 30, 2023	699,417	$ 126	1,136,727	(36,051)	(401,385)
Beginning balance (in shares) at Dec. 31, 2023		126,938,102
Beginning balance at Dec. 31, 2023	717,547	$ 126	1,162,993	(26,777)	(418,795)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Repurchase and retirement of common stock (in shares)		(2,000,000)
Repurchase and retirement of common stock	(35,357)	$ (2)			(35,355)
Exercise of stock options (in shares)		620,889
Exercise of stock options	3,726	$ 1	3,725
Vesting of restricted stock units (in shares)		2,503,748
Issuance of common stock under the employee stock purchase plan (in shares)		209,047
Issuance of common stock under the employee stock purchase plan	2,729		2,729
Stock-based compensation	72,269		72,269
Foreign currency translation adjustments	11,642			11,642
Net loss	(52,027)				(52,027)
Ending balance (in shares) at Sep. 30, 2024		128,271,786
Ending balance at Sep. 30, 2024	720,529	$ 125	1,241,716	(15,135)	(506,177)
Beginning balance (in shares) at Jun. 30, 2024		127,466,599
Beginning balance at Jun. 30, 2024	692,250	$ 124	1,214,340	(28,278)	(493,936)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		317,251
Exercise of stock options	1,970	$ 1	1,969
Vesting of restricted stock units (in shares)		487,936
Stock-based compensation	25,407		25,407
Foreign currency translation adjustments	13,143			13,143
Net loss	(12,241)				(12,241)
Ending balance (in shares) at Sep. 30, 2024		128,271,786
Ending balance at Sep. 30, 2024	$ 720,529	$ 125	$ 1,241,716	$ (15,135)	$ (506,177)

CONDENSED CONSOLIDATED STATEM_4

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Operating activities
Net loss	$ (52,027)	$ (92,676)
Adjustments to reconcile net loss to cash provided by operating activities:
Depreciation and amortization expense	35,683	37,603
Amortization of deferred contract costs	19,791	15,565
Amortization of capitalized CCA implementation costs	1,065	0
Amortization of debt issuance costs	2,119	2,055
Non-cash lease expense	4,235	4,443
Provision for credit losses and returns	173	226
Stock-based compensation	72,269	78,082
Deferred tax benefit	(363)	(1,973)
Other	(4,462)	584
Changes in operating assets and liabilities:
Trade accounts receivable	(5,796)	(6,512)
Prepaid expenses and other assets	(18,690)	(7,071)
Deferred contract costs	(26,235)	(28,839)
Accounts payable	(4,059)	4,916
Accrued liabilities	(6,957)	(7,370)
Income taxes payable	200	500
Deferred revenue	4,521	20,512
Other liabilities	49	0
Net cash provided by operating activities	21,516	20,045
Investing activities
Acquisitions, net of cash acquired	0	(18,797)
Purchases of equipment and leasehold improvements	(6,674)	(2,522)
Purchase of investments	(2,500)	(750)
Other	(303)	(14)
Net cash used in investing activities	(9,477)	(22,083)
Financing activities
Debt issuance costs	(1,549)	0
Cash paid for offering costs	(872)	0
Cash paid for contingent consideration	0	(206)
Payment of acquisition-related holdback	(6,811)	(277)
Repurchase and retirement of common stock	(35,357)	0
Proceeds from the exercise of stock options	3,726	5,640
Net cash (used in) provided by financing activities	(40,863)	5,157
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	102	(190)
Net (decrease) increase in cash, cash equivalents, and restricted cash	(28,722)	2,929
Cash, cash equivalents, and restricted cash, beginning of period	250,809	231,921
Cash, cash equivalents, and restricted cash, end of period	222,087	234,850
Cash paid for:
Interest	727	704
Income taxes, net of refunds	3,752	2,807
Non-cash activities:
Employee stock purchase plan	2,729	3,131
Operating lease assets obtained in exchange for operating lease liabilities	4,641	768
Purchases of equipment and leasehold improvements accrued but not paid	851	159
Reconciliation of cash, cash equivalents, and restricted cash within the condensed consolidated balance sheets to the amounts shown in the condensed consolidated statements of cash flows above:
Cash and cash equivalents	218,426	227,619
Restricted cash included in other current assets	3,661	3,631
Restricted cash included in other assets	0	3,600
Total cash, cash equivalents, and restricted cash	$ 222,087	$ 234,850

Basis of presentation and descr

Basis of presentation and description of business	9 Months Ended
	Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of presentation and description of business	Basis of presentation and description of business Description of business We are the standard in managing and securing Apple at work, and we are the only company in the world that provides a complete management and security solution for an Apple-first environment that is designed to be enterprise secure, consumer simple, and protective of personal privacy. We help IT and security teams confidently protect the devices, data, and applications used by their workforce, while providing employees with the powerful and intended Apple experience. With Jamf’s software, devices can be deployed to employees brand new in the shrink-wrapped box, set up automatically and personalized at first power-on and administered continuously throughout the lifecycle of the device. Our customers are located throughout the world. Basis of presentation and principles of consolidation The accompanying condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP and applicable rules and regulations of the SEC regarding interim financial reporting. All intercompany accounts and transactions have been eliminated. Unaudited interim condensed consolidated financial information The interim condensed consolidated balance sheet as of September 30, 2024, the condensed consolidated statements of operations, of comprehensive income (loss), and of stockholders’ equity for the three and nine months ended September 30, 2024 and 2023, the condensed consolidated statements of cash flows for the nine months ended September 30, 2024 and 2023, and the related notes are unaudited. The condensed consolidated balance sheet as of December 31, 2023 was derived from our audited consolidated financial statements that were included in our Annual Report on Form 10-K for the year ended December 31, 2023, which was filed with the SEC on February 27, 2024. The accompanying unaudited condensed consolidated financial statements and related notes should be read in conjunction with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. These unaudited interim condensed consolidated financial statements have been prepared on the same basis as the annual consolidated financial statements and, in management’s opinion, include all adjustments necessary for the fair presentation of the consolidated financial position, results of operations, and cash flows of the Company. All adjustments made were of a normal recurring nature. The results for the three and nine months ended September 30, 2024 are not necessarily indicative of the results to be expected for the year ending December 31, 2024 or for any future period. Use of estimates The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of right-of-use assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates. Segment and geographic information Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment. Revenue by geographic region as determined based on the location where the sale originated were as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) The Americas (1) $ 104,750 $ 95,469 $ 307,968 $ 276,720 Europe, the Middle East, India, and Africa 41,399 36,639 119,709 102,365 Asia Pacific 13,137 10,517 36,748 30,841 $ 159,286 $ 142,625 $ 464,425 $ 409,926 (1) The vast majority of our Americas revenue comes from the U.S.

Summary of significant accounti

Summary of significant accounting policies	9 Months Ended
	Sep. 30, 2024
Accounting Policies [Abstract]
Summary of significant accounting policies	Summary of significant accounting policies The Company’s significant accounting policies are discussed in Note 2 to the consolidated financial statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. There have been no significant changes to these policies during the three and nine months ended September 30, 2024. The following describes the impact of certain policies. Revenue recognition The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606. Disaggregation of Revenue The Company separates revenue into subscription and non-subscription categories to disaggregate the revenue that is term-based and renewable from the revenue that is one-time in nature. Revenue from subscription and non-subscription contractual arrangements were as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) SaaS subscription and support and maintenance $ 151,485 $ 133,626 $ 439,992 $ 380,954 On‑premise subscription 4,585 4,895 13,859 15,388 Subscription revenue 156,070 138,521 453,851 396,342 Professional services 3,192 3,956 10,395 12,594 Perpetual licenses 24 148 179 990 Non‑subscription revenue 3,216 4,104 10,574 13,584 Total revenue $ 159,286 $ 142,625 $ 464,425 $ 409,926 Contract Balances Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance, and services in advance. Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) Balance, beginning of the period $ 370,206 $ 355,051 $ 373,432 $ 346,150 Acquisitions — 3,230 — 3,230 Revenue earned (126,921) (114,780) (287,082) (250,724) Deferral of revenue 140,159 127,803 297,094 272,274 Other (1) (5,227) (1,550) (5,227) (1,176) Balance, end of the period $ 378,217 $ 369,754 $ 378,217 $ 369,754 (1) Includes contract assets netted against contract liabilities on a contract-by-contract basis. There were no significant changes to our contract assets and liabilities during the three and nine months ended September 30, 2024 and 2023 outside of our sales activities. Remaining Performance Obligations Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancelable amounts to be invoiced. As of September 30, 2024, the Company had $525.2 million of remaining performance obligations, with 72% expected to be recognized as revenue over the succeeding 12 months, and the remainder generally expected to be recognized over the three years thereafter. Deferred Contract Costs Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, “contract costs”), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the condensed consolidated balance sheets when the period of benefit is determined to be greater than one year. Total amortization of contract costs was $6.9 million and $5.6 million for the three months ended September 30, 2024 and 2023, respectively, and $19.8 million and $15.6 million for the nine months ended September 30, 2024 and 2023, respectively. The Company periodically reviews these deferred contract costs to determine whether events or changes in circumstances have occurred that could affect the period of benefit of these deferred contract costs. There were no impairment losses recorded during the three and nine months ended September 30, 2024 or 2023. Cloud computing arrangements Capitalized costs associated with the implementation of cloud computing arrangements were as follows: Balance Sheet Classification September 30, 2024 December 31, 2023 (in thousands) Other current assets $ 6,388 $ 1,860 Other assets 19,245 10,891 Capitalized cloud computing implementation costs, gross 25,633 12,751 Less: accumulated amortization (1,065) — Capitalized cloud computing implementation costs, net $ 24,568 $ 12,751 Amortization expense related to capitalized cloud computing implementation costs was $1.1 million for both the three and nine months ended September 30, 2024. Stock Repurchases In May 2024, funds affiliated with Vista sold 8,956,522 shares of our common stock in an underwritten secondary offering. The Company did not receive any proceeds from the sale of common stock by Vista. In connection with this offering, we repurchased 2,000,000 shares of our common stock that were subject to the offering from the underwriters at the per-share price paid by the underwriters, or $17.52 per share, for an aggregate purchase price of $35.4 million. The Company funded the repurchase with existing cash on hand. These shares were purchased on May 16, 2024 and were subsequently retired. The terms and conditions of the stock repurchase were reviewed and approved by each of the audit committee members of our Board and our full Board. Recently issued accounting pronouncements not yet adopted In November 2024, the FASB issued ASU No. 2024-03, Income Statement – Reporting Comprehensive Income – Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses . This update requires companies to disclose additional information about certain expenses in the notes to the financial statements. The standard is effective for annual reporting periods beginning after December 15, 2026 and interim reporting periods beginning after December 15, 2027 and can be applied either prospectively or retrospectively. Early adoption is permitted. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements. In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures . This update requires companies to disclose specific categories in the effective tax rate reconciliation as well as provide additional information for reconciling items that meet a quantitative threshold. This update also requires disclosure of disaggregated information related to income taxes paid. This standard is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a prospective basis with the option to apply the guidance retrospectively. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements. In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures

Financial instruments fair valu

Financial instruments fair value	9 Months Ended
	Sep. 30, 2024
Fair Value Disclosures [Abstract]
Financial instruments fair value	Financial instruments fair value Assets and liabilities measured at fair value on a recurring basis The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy. The fair value of these financial instruments were as follows: September 30, 2024 Level 1 Level 2 Level 3 Total (in thousands) Assets Cash equivalents: Money market funds $ 128,819 $ — $ — $ 128,819 Total cash equivalents $ 128,819 $ — $ — $ 128,819 December 31, 2023 Level 1 Level 2 Level 3 Total (in thousands) Assets Cash equivalents: Money market funds $ 151,209 $ — $ — $ 151,209 Total cash equivalents $ 151,209 $ — $ — $ 151,209 The carrying value of accounts receivable and accounts payable approximate their fair value due to their short maturities and are excluded from the tables above. The contingent consideration associated with the Digita acquisition in 2019 was measured and recorded at fair value on a recurring basis. The Company made the final payment related to the Digita contingent consideration in the first quarter of 2023. The following table provides a summary of the changes in contingent consideration, which was classified as Level 3, for the nine months ended September 30, 2023 (in thousands): Balance, beginning of period $ 6,206 Total (gains) losses included in: Net loss — Payments (6,206) Balance, end of period $ — Fair value measurements of other financial instruments The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets: September 30, 2024 December 31, 2023 Net Carrying Value Estimated Fair Value Net Carrying Value Estimated Fair Value (in thousands) 2026 Notes $ 368,883 $ 336,674 $ 366,999 $ 319,283 As of September 30, 2024 and December 31, 2023, the difference between the net carrying value of the 2026 Notes and the principal amount of $373.8 million represents the unamortized debt issuance costs of $4.9 million and $6.8 million, respectively. See Note 8 for more information. The estimated fair value of the 2026 Notes, which is classified as Level 2, was determined based on quoted bid prices of the 2026 Notes in an over-the-counter market on the last trading day of the reporting period.

Acquisitions

Acquisitions	9 Months Ended
	Sep. 30, 2024
Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]
Acquisitions	Acquisitions dataJAR On July 13, 2023, the Company completed its acquisition of dataJAR, a UK-based leading MSP focused on providing powerful Apple and Jamf services for businesses and educational organizations. dataJAR’s proprietary software provides a single pane of glass for Jamf MSP partners that assist in managing multiple organizations’ deployments, reducing support tickets, and allowing partners to more seamlessly manage devices. Under the terms of the dataJAR Purchase Agreement, the Company acquired 100% of the equity interest in dataJAR for total purchase consideration of £19.3 million (or approximately $25.1 million using the exchange rate on July 13, 2023), which included (i) £16.6 million (or approximately $21.6 million using the exchange rate on July 13, 2023) paid upon closing, (ii) £0.2 million (or approximately $0.3 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing true-up adjustments, and (iii) £2.5 million (or approximately $3.2 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing indemnification claims to be released 12 months from the closing date. The cash consideration paid upon closing was funded by the Company’s cash on hand. The amount held back as partial security for post-closing true-up adjustments was released in the fourth quarter of 2023. The amount held back as partial security for post-closing indemnification claims was released on July 15, 2024. In addition, the terms of the dataJAR Purchase Agreement provided for additional future payments to the sellers in the amount of up to £6.5 million (or approximately $8.4 million using the exchange rate on July 13, 2023) if certain key employees continued their employment with the Company through July 13, 2024. This expense was recognized on a straight-line basis over the requisite service period in general and administrative expenses in the condensed consolidated statement of operations. The Company recognized expense of $0.4 million and $4.5 million related to this agreement during the three and nine months ended September 30, 2024, respectively. The Company recognized expense of $1.7 million related to this agreement during the three months ended September 30, 2023. The Company paid £6.5 million (or approximately $8.4 million using the exchange rate on the date of payment) in deferred consideration related to this agreement to the sellers on July 15, 2024. Acquisition-related expenses of $1.5 million were expensed as incurred during the second half of 2023. These expenses were recognized as acquisition costs in general and administrative expenses in the condensed consolidated statement of operations. The Company finalized its purchase accounting for the dataJAR acquisition in the second quarter of 2024. The following table summarizes the final allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands): Assets acquired: Cash and cash equivalents $ 2,789 Trade accounts receivable, net 945 Prepaid expenses 1,208 Other current assets 10 Intangible assets acquired 9,400 Operating lease assets 252 Liabilities assumed: Accounts payable (605) Accrued liabilities (599) Income taxes payable (45) Deferred revenue (3,230) Operating lease liabilities (191) Deferred tax liability (2,398) Goodwill 17,550 Total purchase consideration $ 25,086 The allocation of the purchase price required management to make significant estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates included, but were not limited to: • future expected cash flows from subscription contracts and acquired developed technologies; • anticipated growth in revenue and churn rates for existing customers; • obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings; and • discount rates. The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to expected synergies in sales opportunities across complementary products, customers, and geographies and cross-selling opportunities. The goodwill is not deductible for income tax purposes. The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows: Useful Life Gross Value (in thousands) Customer relationships 6.0 years $ 5,000 Developed technology 5.0 years 4,400 Total identifiable intangible assets $ 9,400 The weighted-average useful life of the intangible assets acquired was 5.5 years. Customer relationships represent the estimated fair value of the underlying relationships with dataJAR customers and were valued using the multi-period excess earnings method. Developed technology represents the estimated fair value of the dataJAR software and was valued using the relief from royalty method. Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results. ZecOps On November 16, 2022, the Company completed its acquisition of ZecOps, a leader in mobile detection and response, for total purchase consideration of $44.5 million. In connection therewith, $7.2 million of cash consideration was held back in an escrow fund as partial security for post-closing indemnification claims. During the second quarter of 2024, the Company released $3.6 million of the escrowed amount. The remaining escrowed amount will be released on or about March 1, 2025.

Goodwill and other intangible a

Goodwill and other intangible assets	9 Months Ended
	Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill and other intangible assets	Goodwill and other intangible assets The change in the carrying amount of goodwill was as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) Goodwill, beginning of period $ 885,404 $ 867,909 $ 887,121 $ 856,925 Goodwill acquired — 17,550 — 17,550 Measurement period adjustments — — — 339 Foreign currency translation adjustment 14,688 (8,637) 12,971 2,008 Goodwill, end of period $ 900,092 $ 876,822 $ 900,092 $ 876,822 The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows: September 30, 2024 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 8 years $ 34,300 $ 29,512 $ — $ 4,788 1.1 years Customer relationships 5 ‑ 12 years 257,308 136,423 (940) 119,945 5.5 years Developed technology 5 - 6.5 years 75,487 36,723 (3,731) 35,033 3.2 years Non‑competes 3 years 1,349 855 — 494 1.1 years Intellectual property 5 years 270 25 — 245 4.5 years Total intangible assets $ 368,714 $ 203,538 $ (4,671) $ 160,505 December 31, 2023 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 3 - 8 years $ 34,700 $ 26,630 $ (35) $ 8,035 1.8 years Customer relationships 5 ‑ 12 years 257,308 119,396 (1,781) 136,131 6.2 years Developed technology 5 - 6.5 years 84,647 36,235 (5,148) 43,264 3.9 years Non‑competes 2.5 - 3 years 3,099 2,267 (172) 660 1.8 years Order backlog 2.5 years 3,800 3,800 (199) (199) 0.0 years Total intangible assets $ 383,554 $ 188,328 $ (7,335) $ 187,891 Amortization expense was $10.0 million and $10.9 million for the three months ended September 30, 2024 and 2023, respectively, and $30.3 million and $32.0 million for the nine months ended September 30, 2024 and 2023, respectively. There were no impairments to goodwill or intangible assets during the three and nine months ended September 30, 2024 and 2023.

Leases

Leases	9 Months Ended
	Sep. 30, 2024
Leases [Abstract]
Leases	Leases Supplemental balance sheet information related to the Company’s operating leases is as follows: Leases Balance Sheet Classification September 30, 2024 December 31, 2023 (in thousands) Assets Operating lease assets Other assets $ 18,165 $ 17,661 Liabilities Operating lease liabilities - current Accrued liabilities $ 5,213 $ 5,766 Operating lease liabilities - non-current Other liabilities 17,975 16,320 Total operating lease liabilities $ 23,188 $ 22,086

Commitments and contingencies

Commitments and contingencies	9 Months Ended
	Sep. 30, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments and contingencies	Commitments and contingencies Hosting Services and Other Support Software Agreements The Company has various contractual agreements for hosting services and other support software. In the second quarter of 2024, the Company entered into a contractual agreement with an unrelated party for hosting services, which includes a non-cancelable commitment of $30.4 million over the next five years. Contingencies From time to time, the Company may be subject to various claims, charges, and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company had no material liabilities for contingencies as of September 30, 2024 or December 31, 2023.

Debt

Debt	9 Months Ended
	Sep. 30, 2024
Debt Disclosure [Abstract]
Debt	Debt The following table summarizes the balances and availability of our 2026 Notes and 2024 Revolving Credit Facility: Outstanding (1) Unutilized Amount Interest Rate Maturity Date September 30, December 31, September 30, December 31, September 30, December 31, (in thousands) 2026 Notes $ 368,883 $ 366,999 N/A N/A 0.125% 0.125% Sept. 1, 2026 2024 Revolving Credit Facility 983 N/A $ 174,017 N/A 1.50% (2) N/A May 3, 2029 (1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2024 Revolving Credit Facility. (2) Represents the rate on the outstanding letters of credit under the 2024 Revolving Credit Facility. Convertible Senior Notes On September 17, 2021, the Company issued $373.8 million aggregate principal amount of 0.125% 2026 Notes in a private offering. The initial conversion rate for the 2026 Notes is 20.0024 shares of the Company’s common stock per $1,000 principal amount of 2026 Notes, which is equivalent to an initial conversion price of approximately $49.99 per share of common stock. As of September 30, 2024, the conditions allowing holders of the 2026 Notes to convert were not met. The following table sets forth the interest expense related to the 2026 Notes: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) Contractual interest expense $ 116 $ 116 $ 350 $ 350 Amortization of issuance costs 629 624 1,884 1,869 The effective interest rate on the 2026 Notes was 0.81% for both the three and nine months ended September 30, 2024 and 2023. See Note 3 for additional information on the Company’s 2026 Notes. Credit Agreement On May 3, 2024, the Company entered into the 2024 Credit Agreement to refinance the Company’s 2020 Revolving Credit Facility. The 2024 Credit Agreement provides for the 2024 Revolving Credit Facility of $175.0 million, which may be increased or decreased under specific circumstances, with a $40.0 million letter of credit sublimit and a $50.0 million alternative currency sublimit. In addition, the 2024 Credit Agreement provides for the ability of the Company to request incremental term loan facilities, in a minimum amount of $5.0 million for each facility. The 2024 Credit Agreement is subject to a springing maturity date on or after June 2, 2026 in the event of certain conditions as defined in the 2024 Credit Agreement. The 2024 Credit Agreement contains customary representations and warranties, affirmative covenants, reporting obligations, negative covenants, and events of default. We were in compliance with such covenants as of September 30, 2024. As of September 30, 2024, debt issuance costs related to the 2024 Credit Agreement of $1.7 million were included in other assets in the condensed consolidated balance sheet.

Stock-based compensation

Stock-based compensation	9 Months Ended
	Sep. 30, 2024
Share-Based Payment Arrangement [Abstract]
Stock-based compensation	Stock-based compensation The Company’s equity incentive plans provide for granting various stock-based awards to eligible employees, non-employee directors, and consultants of the Company. In addition, the Company offers an employee stock purchase plan to eligible employees. The Company recognized stock-based compensation expense for all equity arrangements as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) Cost of revenue: Subscription $ 2,931 $ 2,653 $ 8,542 $ 7,635 Services 445 362 1,308 994 Sales and marketing 7,887 8,493 22,561 25,068 Research and development 6,581 6,429 18,981 17,863 General and administrative 7,563 10,412 20,877 26,522 $ 25,407 $ 28,349 $ 72,269 $ 78,082 Equity Incentive Plans Return Target Options The table below summarizes return target option activity for the nine months ended September 30, 2024: Options Weighted‑ Weighted‑ Aggregate Outstanding, December 31, 2023 2,594,622 $ 6.61 4.3 $ 29,697 Exercised (329,347) 6.30 3,955 Outstanding, September 30, 2024 2,265,275 $ 6.66 4.0 $ 24,215 Options exercisable at September 30, 2024 2,265,275 $ 6.66 4.0 $ 24,215 Vested or expected to vest at September 30, 2024 2,265,275 $ 6.66 4.0 $ 24,215 Service-Based Options The table below summarizes the service-based option activity for the nine months ended September 30, 2024: Options Weighted‑ Weighted‑ Aggregate Outstanding, December 31, 2023 1,048,885 $ 5.54 3.2 $ 13,129 Exercised (291,542) 5.61 4,001 Outstanding, September 30, 2024 757,343 $ 5.52 3.2 $ 8,963 Options exercisable at September 30, 2024 757,343 $ 5.52 3.2 $ 8,963 Vested or expected to vest at September 30, 2024 757,343 $ 5.52 3.2 $ 8,963 Restricted Stock Units RSU activity for the nine months ended September 30, 2024 was as follows: Units Weighted-Average Grant Date Fair Value (per share) Outstanding, December 31, 2023 10,551,679 $ 24.49 Granted 5,124,954 17.73 Vested (2,503,748) 25.30 Forfeited (942,334) 24.22 Outstanding, September 30, 2024 12,230,551 $ 21.51 RSUs under the 2020 Plan generally vest ratably on an annual basis over four years. There was $196.0 million of unrecognized compensation expense related to unvested RSUs that is expected to be recognized over a weighted-average period of 2.6 years as of September 30, 2024. The total fair value of RSUs vested during the nine months ended September 30, 2024 was $63.4 million. In connection with the Company’s former CEO Dean Hager’s Transition and Retirement Agreement, dated May 2, 2023, and his retirement effective September 1, 2023, the Company recognized incremental stock-based compensation expense related to the modification of vested stock options and acceleration of expense of unvested RSUs through the retirement date of $4.3 million and $10.0 million during the three and nine months ended September 30, 2023, respectively. Employee Stock Purchase Plan As of September 30, 2024 and December 31, 2023, the Company withheld, at the employees’ request, $2.3 million and $1.0 million, respectively, of eligible employee compensation, which is included in accrued liabilities in the condensed consolidated balance sheets, for purchases of common stock under the 2021 ESPP. As of September 30, 2024, 5,757,984 shares of common stock were reserved for future issuance under the 2021 ESPP. Activity under the 2021 ESPP for the nine months ended September 30, 2024 was as follows: Shares of common stock issued 209,047 Weighted-average purchase price per share $ 13.06 Total proceeds to the Company (in thousands) $ 2,729 The average grant date fair value for the offering period under the 2021 ESPP that commenced on May 1, 2024 was $5.06 per share. The Company used the following assumptions in the Black-Scholes option pricing model to estimate the fair value: Expected term 0.5 years Expected volatility 40.90% Risk-free interest rate 5.43% Expected dividend yield —% There was $0.2 million of unrecognized compensation expense related to the 2021 ESPP that is expected to be recognized over a period of one month as of September 30, 2024.

Net loss per share

Net loss per share	9 Months Ended
	Sep. 30, 2024
Earnings Per Share [Abstract]
Net loss per share	Net loss per share The following table sets forth the computation of basic and diluted net loss per share: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands, except share and per share amounts) Numerator: Net loss $ (12,241) $ (32,277) $ (52,027) $ (92,676) Denominator: Weighted-average shares used to compute net loss per share, basic and diluted 127,995,266 125,537,246 127,736,456 124,455,109 Basic and diluted net loss per share $ (0.10) $ (0.26) $ (0.41) $ (0.74) Basic net loss per common share is calculated by dividing net loss by the weighted-average number of common shares outstanding during the period without consideration for potentially dilutive securities. Because we have reported a net loss for the three and nine months ended September 30, 2024 and 2023, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share for those periods given that the potentially dilutive shares would have been anti-dilutive if included in the calculation. The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an anti-dilutive impact due to losses reported: As of September 30, 2024 2023 Stock options outstanding 3,022,618 3,710,153 Unvested restricted stock units 12,230,551 11,091,689 Shares related to the 2026 Notes 7,475,897 7,475,897 Shares committed under the 2021 ESPP 184,042 216,718 Total potentially dilutive securities 22,913,108 22,494,457

Income taxes

Income taxes	9 Months Ended
	Sep. 30, 2024
Income Tax Disclosure [Abstract]
Income taxes	Income taxes The Company calculated the year-to-date income tax provision by applying the estimated annual effective tax rate to the year-to-date pre-tax income for each applicable jurisdiction and adjusted for discrete tax items in the period. The following table presents (provision) benefit for income taxes: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands, except percentages) Loss before income tax (provision) benefit $ (10,931) $ (32,833) $ (48,308) $ (91,529) Income tax (provision) benefit (1,310) 556 (3,719) (1,147) Effective tax rate (12.0) % 1.7 % (7.7) % (1.3) % For the periods presented, the difference between the statutory rate and the Company’s effective tax rate was primarily due to the valuation allowances on its U.S. and UK tax assets. The effective tax rate is also impacted by state taxes and earnings realized in foreign jurisdictions. The effective tax rate for the prior year periods was also impacted by the acquisition of dataJAR.

Related party transactions

Related party transactions	9 Months Ended
	Sep. 30, 2024
Related Party Transactions [Abstract]
Related party transactions	Related party transactions As of September 30, 2024, the Company had accrued $1.5 million related to JNGF pledges, of which $1.2 million was included in accrued liabilities and $0.3 million was included in other liabilities in the condensed consolidated balance sheet. As of December 31, 2023, the Company accrued $2.7 million related to JNGF pledges, of which $1.5 million was included in accrued liabilities and $1.2 million was included in other liabilities in the condensed consolidated balance sheet. The Company may engage in transactions in the ordinary course of business with significant shareholders or other companies whose directors or officers may also serve as directors or officers for the Company. The Company carries out these transactions on customary terms. Vista is a U.S.-based investment firm that controls the funds which previously owned a majority of the Company. Vista has sold a portion of its investment in the Company such that its funds no longer own a majority of the Company. However, Vista is deemed a related party in accordance with ASC 850 as it continues to be a principal owner of the Company. Other than the share repurchase disclosed in Note 2, there were no material transactions with Vista or its affiliates during the three and nine months ended September 30, 2024 and 2023.

Restructuring activities

Restructuring activities	9 Months Ended
	Sep. 30, 2024
Restructuring and Related Activities [Abstract]
Restructuring activities	Restructuring activities On January 25, 2024, the Company announced a workforce reduction plan intended to reduce operating costs, improve operating margins, and continue advancing the Company’s ongoing commitment to profitable growth. The workforce reduction plan impacted approximately 6% of the Company’s full-time employees. Restructuring charges incurred during the three and nine months ended September 30, 2024 were as follows: Three Months Ended September 30, 2024 Nine Months Ended September 30, 2024 (in thousands) Cost of revenue: Subscription $ — $ 7 Sales and marketing (31) 6,487 Research and development 1 709 General and administrative 562 1,371 $ 532 $ 8,574 The table above does not include immaterial amounts related to leases recorded to restructuring charges during the three and nine months ended September 30, 2024. The workforce reduction plan was substantially complete by the end of the second quarter of 2024. The following table summarizes our restructuring liability included in accrued liabilities in the condensed consolidated balance sheet (in thousands): Balance, December 31, 2023 $ 351 Restructuring charges 8,574 Cash payments (8,216) Balance, September 30, 2024 $ 709

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Pay vs Performance Disclosure
Net loss	$ (12,241)	$ (32,277)	$ (52,027)	$ (92,676)

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended	9 Months Ended
	Sep. 30, 2024 shares	Sep. 30, 2024 shares
Trading Arrangements, by Individual
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false
Dean Hager [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On September 30, 2024, Dean Hager, one of the Company’s directors, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Hager’s trading plan provides for the potential sale of up to 1,138,585 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about December 30, 2024 through November 14, 2025.
Name	Dean Hager
Title	directors
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	September 30, 2024
Expiration Date	November 14, 2025
Arrangement Duration	319 days
Aggregate Available	1,138,585	1,138,585
Jeff Lendino [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On October 1, 2024, Jeff Lendino, the Company’s Chief Legal Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Lendino’s trading plan provides for the potential sale of up to 105,159 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about January 30, 2025 through June 30, 2025.
Name	Jeff Lendino
Title	Chief Legal Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	October 1, 2024
Expiration Date	June 30, 2025
Arrangement Duration	151 days
Aggregate Available	105,159	105,159
Beth Tschida [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On October 3, 2024, Beth Tschida, the Company’s Chief Technology Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Ms. Tschida’s trading plan provides for the potential sale of up to 100,675 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about March 15, 2025 through July 1, 2025.
Name	Beth Tschida
Title	Chief Technology Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	October 3, 2024
Expiration Date	July 1, 2025
Arrangement Duration	108 days
Aggregate Available	100,675	100,675
John Strosahl [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On September 30, 2024, John Strosahl, the Company’s Chief Executive Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Strosahl’s trading plan provides for the potential sale of up to 678,940 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about December 30, 2024 through November 15, 2025.
Name	John Strosahl
Title	Chief Executive Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	September 30, 2024
Expiration Date	November 15, 2025
Arrangement Duration	320 days
Aggregate Available	678,940	678,940

Summary of significant accoun_2

Summary of significant accounting policies (Policies)	9 Months Ended
	Sep. 30, 2024
Accounting Policies [Abstract]
Basis of presentation	The accompanying condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP and applicable rules and regulations of the SEC regarding interim financial reporting.
Principles of consolidation	All intercompany accounts and transactions have been eliminated.
Use of estimates	The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of right-of-use assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates.
Segment and geographic information	Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources.
Revenue recognition	The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606. Disaggregation of Revenue Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, “contract costs”), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the condensed consolidated balance sheets when the period of benefit is determined to be greater than one year.
Financial instruments fair value	The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy.
Recently issued accounting pronouncements not yet adopted	Recently issued accounting pronouncements not yet adopted In November 2024, the FASB issued ASU No. 2024-03, Income Statement – Reporting Comprehensive Income – Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses . This update requires companies to disclose additional information about certain expenses in the notes to the financial statements. The standard is effective for annual reporting periods beginning after December 15, 2026 and interim reporting periods beginning after December 15, 2027 and can be applied either prospectively or retrospectively. Early adoption is permitted. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements. In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures . This update requires companies to disclose specific categories in the effective tax rate reconciliation as well as provide additional information for reconciling items that meet a quantitative threshold. This update also requires disclosure of disaggregated information related to income taxes paid. This standard is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a prospective basis with the option to apply the guidance retrospectively. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements. In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures

Basis of presentation and des_2

Basis of presentation and description of business (Tables)	9 Months Ended
	Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Schedule of Revenue by Geographic Region	Revenue by geographic region as determined based on the location where the sale originated were as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) The Americas (1) $ 104,750 $ 95,469 $ 307,968 $ 276,720 Europe, the Middle East, India, and Africa 41,399 36,639 119,709 102,365 Asia Pacific 13,137 10,517 36,748 30,841 $ 159,286 $ 142,625 $ 464,425 $ 409,926 (1) The vast majority of our Americas revenue comes from the U.S.

Summary of significant accoun_3

Summary of significant accounting policies (Tables)	9 Months Ended
	Sep. 30, 2024
Accounting Policies [Abstract]
Schedule of Revenue from Subscription and Non-Subscription Contractual Arrangements	Revenue from subscription and non-subscription contractual arrangements were as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) SaaS subscription and support and maintenance $ 151,485 $ 133,626 $ 439,992 $ 380,954 On‑premise subscription 4,585 4,895 13,859 15,388 Subscription revenue 156,070 138,521 453,851 396,342 Professional services 3,192 3,956 10,395 12,594 Perpetual licenses 24 148 179 990 Non‑subscription revenue 3,216 4,104 10,574 13,584 Total revenue $ 159,286 $ 142,625 $ 464,425 $ 409,926
Schedule of Changes in Contract Liabilities, Including Revenue Earned	Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) Balance, beginning of the period $ 370,206 $ 355,051 $ 373,432 $ 346,150 Acquisitions — 3,230 — 3,230 Revenue earned (126,921) (114,780) (287,082) (250,724) Deferral of revenue 140,159 127,803 297,094 272,274 Other (1) (5,227) (1,550) (5,227) (1,176) Balance, end of the period $ 378,217 $ 369,754 $ 378,217 $ 369,754 (1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.
Schedule of Capitalized Costs Associated with Implementation of Cloud Computing Arrangements	Capitalized costs associated with the implementation of cloud computing arrangements were as follows: Balance Sheet Classification September 30, 2024 December 31, 2023 (in thousands) Other current assets $ 6,388 $ 1,860 Other assets 19,245 10,891 Capitalized cloud computing implementation costs, gross 25,633 12,751 Less: accumulated amortization (1,065) — Capitalized cloud computing implementation costs, net $ 24,568 $ 12,751

Financial instruments fair va_2

Financial instruments fair value (Tables)	9 Months Ended
	Sep. 30, 2024
Fair Value Disclosures [Abstract]
Schedule of Fair Value of Financial Instruments	The fair value of these financial instruments were as follows: September 30, 2024 Level 1 Level 2 Level 3 Total (in thousands) Assets Cash equivalents: Money market funds $ 128,819 $ — $ — $ 128,819 Total cash equivalents $ 128,819 $ — $ — $ 128,819 December 31, 2023 Level 1 Level 2 Level 3 Total (in thousands) Assets Cash equivalents: Money market funds $ 151,209 $ — $ — $ 151,209 Total cash equivalents $ 151,209 $ — $ — $ 151,209
Schedule of Changes in Contingent Consideration	The following table provides a summary of the changes in contingent consideration, which was classified as Level 3, for the nine months ended September 30, 2023 (in thousands): Balance, beginning of period $ 6,206 Total (gains) losses included in: Net loss — Payments (6,206) Balance, end of period $ —
Schedule of Carrying Value and Estimated Fair Value of 2026 Notes	The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets: September 30, 2024 December 31, 2023 Net Carrying Value Estimated Fair Value Net Carrying Value Estimated Fair Value (in thousands) 2026 Notes $ 368,883 $ 336,674 $ 366,999 $ 319,283

Acquisitions (Tables)

Acquisitions (Tables)	9 Months Ended
	Sep. 30, 2024
Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]
Schedule of Final Allocation of Purchase Price to Estimated Fair Values of Assets Acquired and Liabilities Assumed	The following table summarizes the final allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands): Assets acquired: Cash and cash equivalents $ 2,789 Trade accounts receivable, net 945 Prepaid expenses 1,208 Other current assets 10 Intangible assets acquired 9,400 Operating lease assets 252 Liabilities assumed: Accounts payable (605) Accrued liabilities (599) Income taxes payable (45) Deferred revenue (3,230) Operating lease liabilities (191) Deferred tax liability (2,398) Goodwill 17,550 Total purchase consideration $ 25,086
Schedule of Estimated Useful Lives and Fair Values of Identifiable Intangible Assets Acquired	The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows: Useful Life Gross Value (in thousands) Customer relationships 6.0 years $ 5,000 Developed technology 5.0 years 4,400 Total identifiable intangible assets $ 9,400

Goodwill and other intangible_2

Goodwill and other intangible assets (Tables)	9 Months Ended
	Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Changes in Carrying Amount of Goodwill	The change in the carrying amount of goodwill was as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) Goodwill, beginning of period $ 885,404 $ 867,909 $ 887,121 $ 856,925 Goodwill acquired — 17,550 — 17,550 Measurement period adjustments — — — 339 Foreign currency translation adjustment 14,688 (8,637) 12,971 2,008 Goodwill, end of period $ 900,092 $ 876,822 $ 900,092 $ 876,822
Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill	The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows: September 30, 2024 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 8 years $ 34,300 $ 29,512 $ — $ 4,788 1.1 years Customer relationships 5 ‑ 12 years 257,308 136,423 (940) 119,945 5.5 years Developed technology 5 - 6.5 years 75,487 36,723 (3,731) 35,033 3.2 years Non‑competes 3 years 1,349 855 — 494 1.1 years Intellectual property 5 years 270 25 — 245 4.5 years Total intangible assets $ 368,714 $ 203,538 $ (4,671) $ 160,505 December 31, 2023 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 3 - 8 years $ 34,700 $ 26,630 $ (35) $ 8,035 1.8 years Customer relationships 5 ‑ 12 years 257,308 119,396 (1,781) 136,131 6.2 years Developed technology 5 - 6.5 years 84,647 36,235 (5,148) 43,264 3.9 years Non‑competes 2.5 - 3 years 3,099 2,267 (172) 660 1.8 years Order backlog 2.5 years 3,800 3,800 (199) (199) 0.0 years Total intangible assets $ 383,554 $ 188,328 $ (7,335) $ 187,891
Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill	The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows: September 30, 2024 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 8 years $ 34,300 $ 29,512 $ — $ 4,788 1.1 years Customer relationships 5 ‑ 12 years 257,308 136,423 (940) 119,945 5.5 years Developed technology 5 - 6.5 years 75,487 36,723 (3,731) 35,033 3.2 years Non‑competes 3 years 1,349 855 — 494 1.1 years Intellectual property 5 years 270 25 — 245 4.5 years Total intangible assets $ 368,714 $ 203,538 $ (4,671) $ 160,505 December 31, 2023 Useful Life Gross Carrying Value Accumulated Foreign Currency Translation Net Carrying Weighted‑ (in thousands) Trademarks 3 - 8 years $ 34,700 $ 26,630 $ (35) $ 8,035 1.8 years Customer relationships 5 ‑ 12 years 257,308 119,396 (1,781) 136,131 6.2 years Developed technology 5 - 6.5 years 84,647 36,235 (5,148) 43,264 3.9 years Non‑competes 2.5 - 3 years 3,099 2,267 (172) 660 1.8 years Order backlog 2.5 years 3,800 3,800 (199) (199) 0.0 years Total intangible assets $ 383,554 $ 188,328 $ (7,335) $ 187,891

Leases (Tables)

Leases (Tables)	9 Months Ended
	Sep. 30, 2024
Leases [Abstract]
Schedule of Supplemental Balance Sheet Information Related to Operating Leases	Supplemental balance sheet information related to the Company’s operating leases is as follows: Leases Balance Sheet Classification September 30, 2024 December 31, 2023 (in thousands) Assets Operating lease assets Other assets $ 18,165 $ 17,661 Liabilities Operating lease liabilities - current Accrued liabilities $ 5,213 $ 5,766 Operating lease liabilities - non-current Other liabilities 17,975 16,320 Total operating lease liabilities $ 23,188 $ 22,086

Debt (Tables)

Debt (Tables)	9 Months Ended
	Sep. 30, 2024
Debt Disclosure [Abstract]
Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility	The following table summarizes the balances and availability of our 2026 Notes and 2024 Revolving Credit Facility: Outstanding (1) Unutilized Amount Interest Rate Maturity Date September 30, December 31, September 30, December 31, September 30, December 31, (in thousands) 2026 Notes $ 368,883 $ 366,999 N/A N/A 0.125% 0.125% Sept. 1, 2026 2024 Revolving Credit Facility 983 N/A $ 174,017 N/A 1.50% (2) N/A May 3, 2029 (1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2024 Revolving Credit Facility. (2) Represents the rate on the outstanding letters of credit under the 2024 Revolving Credit Facility.
Schedule of Interest Expense Related to 2026 Notes	The following table sets forth the interest expense related to the 2026 Notes: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) Contractual interest expense $ 116 $ 116 $ 350 $ 350 Amortization of issuance costs 629 624 1,884 1,869

Stock-based compensation (Table

Stock-based compensation (Tables)	9 Months Ended
	Sep. 30, 2024
Share-Based Payment Arrangement [Abstract]
Schedule of Stock-Based Compensation Expense	The Company recognized stock-based compensation expense for all equity arrangements as follows: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands) Cost of revenue: Subscription $ 2,931 $ 2,653 $ 8,542 $ 7,635 Services 445 362 1,308 994 Sales and marketing 7,887 8,493 22,561 25,068 Research and development 6,581 6,429 18,981 17,863 General and administrative 7,563 10,412 20,877 26,522 $ 25,407 $ 28,349 $ 72,269 $ 78,082
Schedule of Return Target and Service Based Options Activity	The table below summarizes return target option activity for the nine months ended September 30, 2024: Options Weighted‑ Weighted‑ Aggregate Outstanding, December 31, 2023 2,594,622 $ 6.61 4.3 $ 29,697 Exercised (329,347) 6.30 3,955 Outstanding, September 30, 2024 2,265,275 $ 6.66 4.0 $ 24,215 Options exercisable at September 30, 2024 2,265,275 $ 6.66 4.0 $ 24,215 Vested or expected to vest at September 30, 2024 2,265,275 $ 6.66 4.0 $ 24,215 The table below summarizes the service-based option activity for the nine months ended September 30, 2024: Options Weighted‑ Weighted‑ Aggregate Outstanding, December 31, 2023 1,048,885 $ 5.54 3.2 $ 13,129 Exercised (291,542) 5.61 4,001 Outstanding, September 30, 2024 757,343 $ 5.52 3.2 $ 8,963 Options exercisable at September 30, 2024 757,343 $ 5.52 3.2 $ 8,963 Vested or expected to vest at September 30, 2024 757,343 $ 5.52 3.2 $ 8,963
Schedule of RSU Activity	RSU activity for the nine months ended September 30, 2024 was as follows: Units Weighted-Average Grant Date Fair Value (per share) Outstanding, December 31, 2023 10,551,679 $ 24.49 Granted 5,124,954 17.73 Vested (2,503,748) 25.30 Forfeited (942,334) 24.22 Outstanding, September 30, 2024 12,230,551 $ 21.51
Schedule of ESPP Activity	Activity under the 2021 ESPP for the nine months ended September 30, 2024 was as follows: Shares of common stock issued 209,047 Weighted-average purchase price per share $ 13.06 Total proceeds to the Company (in thousands) $ 2,729
Schedule of Assumptions in Black-Scholes Option Pricing Model	The Company used the following assumptions in the Black-Scholes option pricing model to estimate the fair value: Expected term 0.5 years Expected volatility 40.90% Risk-free interest rate 5.43% Expected dividend yield —%

Net loss per share (Tables)

Net loss per share (Tables)	9 Months Ended
	Sep. 30, 2024
Earnings Per Share [Abstract]
Schedule of Computation of Basic and Diluted Net Loss Per Share	The following table sets forth the computation of basic and diluted net loss per share: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands, except share and per share amounts) Numerator: Net loss $ (12,241) $ (32,277) $ (52,027) $ (92,676) Denominator: Weighted-average shares used to compute net loss per share, basic and diluted 127,995,266 125,537,246 127,736,456 124,455,109 Basic and diluted net loss per share $ (0.10) $ (0.26) $ (0.41) $ (0.74)
Schedule of Potentially Dilutive Securities Excluded from Computation of Diluted Weighted-Average Shares Outstanding	The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an anti-dilutive impact due to losses reported: As of September 30, 2024 2023 Stock options outstanding 3,022,618 3,710,153 Unvested restricted stock units 12,230,551 11,091,689 Shares related to the 2026 Notes 7,475,897 7,475,897 Shares committed under the 2021 ESPP 184,042 216,718 Total potentially dilutive securities 22,913,108 22,494,457

Income taxes (Tables)

Income taxes (Tables)	9 Months Ended
	Sep. 30, 2024
Income Tax Disclosure [Abstract]
Schedule of (Provision) Benefit for Income Taxes	The following table presents (provision) benefit for income taxes: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 (in thousands, except percentages) Loss before income tax (provision) benefit $ (10,931) $ (32,833) $ (48,308) $ (91,529) Income tax (provision) benefit (1,310) 556 (3,719) (1,147) Effective tax rate (12.0) % 1.7 % (7.7) % (1.3) %

Restructuring activities (Table

Restructuring activities (Tables)	9 Months Ended
	Sep. 30, 2024
Restructuring and Related Activities [Abstract]
Schedule of Restructuring Charges	Restructuring charges incurred during the three and nine months ended September 30, 2024 were as follows: Three Months Ended September 30, 2024 Nine Months Ended September 30, 2024 (in thousands) Cost of revenue: Subscription $ — $ 7 Sales and marketing (31) 6,487 Research and development 1 709 General and administrative 562 1,371 $ 532 $ 8,574
Schedule of Restructuring Liability Included in Accrued Liabilities	The following table summarizes our restructuring liability included in accrued liabilities in the condensed consolidated balance sheet (in thousands): Balance, December 31, 2023 $ 351 Restructuring charges 8,574 Cash payments (8,216) Balance, September 30, 2024 $ 709

Basis of presentation and des_3

Basis of presentation and description of business - Narrative (Details)	9 Months Ended
	Sep. 30, 2024 segment
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of operating segment	1
Number of reportable segment	1

Basis of presentation and des_4

Basis of presentation and description of business - Schedule of Revenue by Geographic Region (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Non‑subscription revenue
Revenue	$ 159,286	$ 142,625	$ 464,425	$ 409,926
The Americas
Non‑subscription revenue
Revenue	104,750	95,469	307,968	276,720
Europe, the Middle East, India, and Africa
Non‑subscription revenue
Revenue	41,399	36,639	119,709	102,365
Asia Pacific
Non‑subscription revenue
Revenue	$ 13,137	$ 10,517	$ 36,748	$ 30,841

Summary of significant accoun_4

Summary of significant accounting policies - Schedule of Revenue from Subscription and Non-Subscription Contractual Arrangements (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Non‑subscription revenue
Total revenue	$ 159,286	$ 142,625	$ 464,425	$ 409,926
Subscription
Non‑subscription revenue
Total revenue	156,070	138,521	453,851	396,342
Subscription | Subscription revenue
Non‑subscription revenue
Total revenue	156,070	138,521	453,851	396,342
SaaS subscription and support and maintenance | Subscription revenue
Non‑subscription revenue
Total revenue	151,485	133,626	439,992	380,954
On‑premise subscription | Subscription revenue
Non‑subscription revenue
Total revenue	4,585	4,895	13,859	15,388
Non‑subscription revenue | Non‑subscription revenue
Non‑subscription revenue
Total revenue	3,216	4,104	10,574	13,584
Professional services
Non‑subscription revenue
Total revenue	3,192	3,956	10,395	12,594
Professional services | Non‑subscription revenue
Non‑subscription revenue
Total revenue	3,192	3,956	10,395	12,594
Perpetual licenses
Non‑subscription revenue
Total revenue	24	148	179	990
Perpetual licenses | Non‑subscription revenue
Non‑subscription revenue
Total revenue	$ 24	$ 148	$ 179	$ 990

Summary of significant accoun_5

Summary of significant accounting policies - Schedule of Changes in Contract Liabilities, Including Revenue Earned (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Contract With Customer, Liability [Roll Forward]
Balance, beginning of the period	$ 370,206	$ 355,051	$ 373,432	$ 346,150
Acquisitions	0	3,230	0	3,230
Revenue earned	(126,921)	(114,780)	(287,082)	(250,724)
Deferral of revenue	140,159	127,803	297,094	272,274
Other	(5,227)	(1,550)	(5,227)	(1,176)
Balance, end of the period	$ 378,217	$ 369,754	$ 378,217	$ 369,754

Summary of significant accoun_6

Summary of significant accounting policies - Remaining Performance Obligations (Details) $ in Millions	Sep. 30, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, amount	$ 525.2
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation (as a percent)	72%
Remaining performance obligation, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, period	3 years

Summary of significant accoun_7

Summary of significant accounting policies - Deferred Contract Costs (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Accounting Policies [Abstract]
Total amortization of contract costs	$ 6,900,000	$ 5,600,000	$ 19,800,000	$ 15,600,000
Impairment losses	$ 0	$ 0	$ 0	$ 0

Summary of significant accoun_8

Summary of significant accounting policies - Schedule of Capitalized Costs Associated with Implementation of Cloud Computing Arrangements (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Capitalized cloud computing implementation costs, gross	$ 25,633	$ 25,633		$ 12,751
Less: accumulated amortization	(1,065)	(1,065)		0
Capitalized cloud computing implementation costs, net	24,568	24,568		12,751
Amortization of capitalized CCA implementation costs	1,100	1,065	$ 0
Other current assets
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Capitalized cloud computing implementation costs, gross	6,388	6,388		1,860
Other assets
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Capitalized cloud computing implementation costs, gross	$ 19,245	$ 19,245		$ 10,891

Summary of significant accoun_9

Summary of significant accounting policies - Stock Repurchases (Details) - USD ($)	1 Months Ended	9 Months Ended
	May 31, 2024	Sep. 30, 2024	Sep. 30, 2023
Subsidiary or Equity Method Investee [Line Items]
Number of shares repurchased and retired (in shares)	2,000,000
Share price (in dollars per share)	$ 17.52
Repurchase and retirement of common stock	$ 35,400,000	$ 35,357,000	$ 0
Vista Equity Partners, LLC
Subsidiary or Equity Method Investee [Line Items]
Number of shares issued in transaction (in shares)	8,956,522
Consideration received on transaction	$ 0

Financial instruments fair va_3

Financial instruments fair value - Schedule of Fair Value of Financial Instruments (Details) - Fair Value, Recurring - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Assets
Total cash equivalents	$ 128,819	$ 151,209
Level 1
Assets
Total cash equivalents	128,819	151,209
Level 2
Assets
Total cash equivalents	0	0
Level 3
Assets
Total cash equivalents	0	0
Money market funds
Assets
Total cash equivalents	128,819	151,209
Money market funds | Level 1
Assets
Total cash equivalents	128,819	151,209
Money market funds | Level 2
Assets
Total cash equivalents	0	0
Money market funds | Level 3
Assets
Total cash equivalents	$ 0	$ 0

Financial instruments fair va_4

Financial instruments fair value - Schedule of Changes in Contingent Consideration (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2023 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Balance, beginning of period	$ 6,206
Net loss	0
Payments	(6,206)
Balance, end of period	$ 0

Financial instruments fair va_5

Financial instruments fair value - Schedule of Carrying Value and Estimated Fair Value of 2026 Notes (Details) - 2026 Notes - Convertible Debt - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Net Carrying Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
2026 Notes	$ 368,883	$ 366,999
Estimated Fair Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
2026 Notes	$ 336,674	$ 319,283

Financial instruments fair va_6

Financial instruments fair value - Narrative (Details) - Convertible Senior Notes Due 2026 - Convertible Debt - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023	Sep. 17, 2021
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Principal amount			$ 373.8
Debt issuances costs capitalized	$ 4.9	$ 6.8

Acquisitions - DataJAR (Details

Acquisitions - DataJAR (Details) £ in Millions					3 Months Ended		6 Months Ended	9 Months Ended
	Jul. 15, 2024 USD ($)	Jul. 15, 2024 GBP (£)	Jul. 13, 2023 USD ($)	Jul. 13, 2023 GBP (£)	Sep. 30, 2024 USD ($)	Sep. 30, 2023 USD ($)	Dec. 31, 2023 USD ($)	Sep. 30, 2024 USD ($)	Sep. 30, 2023 USD ($)	Jul. 13, 2023 GBP (£)
Acquisition
Cash payments for contingent consideration								$ 0	$ 206,000
DataJAR
Acquisition
Equity interest (as a percent)			100%							100%
Total purchase consideration			$ 25,100,000	£ 19.3
Cash paid upon closing			21,600,000	16.6
Business combination partial security for post closing true up adjustments			300,000	0.2
Business combination partial security for post closing indemnification claims			3,200,000	£ 2.5
Contingent consideration, liability			8,400,000							£ 6.5
Recognized compensation expense					$ 400,000	$ 1,700,000		$ 4,500,000
Cash payments for contingent consideration	$ 8,400,000	£ 6.5
Acquisition-related expenses							$ 1,500,000
Goodwill deductible for income tax purposes			$ 0
Weighted-average useful life of intangible assets acquired (in years)			5 years 6 months	5 years 6 months

Acquisitions - Schedule of Fina

Acquisitions - Schedule of Final Allocation of Purchase Price to Estimated Fair Values of Assets Acquired and Liabilities Assumed (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Jun. 30, 2024	Dec. 31, 2023	Sep. 30, 2023	Jul. 13, 2023	Jun. 30, 2023	Dec. 31, 2022
Liabilities assumed:
Goodwill	$ 900,092	$ 885,404	$ 887,121	$ 876,822		$ 867,909	$ 856,925
DataJAR
Assets acquired:
Cash and cash equivalents					$ 2,789
Trade accounts receivable, net					945
Prepaid expenses					1,208
Other current assets					10
Intangible assets acquired					9,400
Operating lease assets					252
Liabilities assumed:
Accounts payable					(605)
Accrued liabilities					(599)
Income taxes payable					(45)
Deferred revenue					(3,230)
Operating lease liabilities					(191)
Deferred tax liability					(2,398)
Goodwill					17,550
Total purchase consideration					$ 25,086

Acquisitions - Schedule of Esti

Acquisitions - Schedule of Estimated Useful Lives and Fair Values of Identifiable Intangible Assets Acquired (Details) - DataJAR $ in Thousands	Jul. 13, 2023 USD ($)
Acquisition
Useful life (in years)	5 years 6 months
Gross Value	$ 9,400
Customer relationships
Acquisition
Useful life (in years)	6 years
Gross Value	$ 5,000
Developed technology
Acquisition
Useful life (in years)	5 years
Gross Value	$ 4,400

Acquisitions - ZecOps (Details)

Acquisitions - ZecOps (Details) - ZecOps - USD ($) $ in Millions		3 Months Ended
	Nov. 16, 2022	Jun. 30, 2024
Acquisition
Total purchase consideration	$ 44.5
Cash consideration for escrow fund as partial security for post-closing indemnification claims	$ 7.2
Escrow amount released		$ 3.6

Goodwill and other intangible_3

Goodwill and other intangible assets - Schedule of Changes in Carrying Amount of Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Goodwill [Roll Forward]
Goodwill, beginning of period	$ 885,404	$ 867,909	$ 887,121	$ 856,925
Goodwill acquired	0	17,550	0	17,550
Measurement period adjustments	0	0	0	339
Foreign currency translation adjustment	14,688	(8,637)	12,971	2,008
Goodwill, end of period	$ 900,092	$ 876,822	$ 900,092	$ 876,822

Goodwill and other intangible_4

Goodwill and other intangible assets - Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 368,714	$ 383,554
Accumulated Amortization	203,538	188,328
Foreign Currency Translation	(4,671)	(7,335)
Total intangible assets	$ 160,505	187,891
Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life	8 years
Gross Carrying Value	$ 34,300	34,700
Accumulated Amortization	29,512	26,630
Foreign Currency Translation	0	(35)
Total intangible assets	$ 4,788	$ 8,035
Weighted‑ Average Remaining Useful Life	1 year 1 month 6 days	1 year 9 months 18 days
Trademarks | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life		3 years
Trademarks | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life		8 years
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 257,308	$ 257,308
Accumulated Amortization	136,423	119,396
Foreign Currency Translation	(940)	(1,781)
Total intangible assets	$ 119,945	$ 136,131
Weighted‑ Average Remaining Useful Life	5 years 6 months	6 years 2 months 12 days
Customer relationships | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years
Customer relationships | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years	12 years
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 75,487	$ 84,647
Accumulated Amortization	36,723	36,235
Foreign Currency Translation	(3,731)	(5,148)
Total intangible assets	$ 35,033	$ 43,264
Weighted‑ Average Remaining Useful Life	3 years 2 months 12 days	3 years 10 months 24 days
Developed technology | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years
Developed technology | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	6 years 6 months	6 years 6 months
Non‑competes
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years
Gross Carrying Value	$ 1,349	$ 3,099
Accumulated Amortization	855	2,267
Foreign Currency Translation	0	(172)
Total intangible assets	$ 494	$ 660
Weighted‑ Average Remaining Useful Life	1 year 1 month 6 days	1 year 9 months 18 days
Non‑competes | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life		2 years 6 months
Non‑competes | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life		3 years
Intellectual property
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years
Gross Carrying Value	$ 270
Accumulated Amortization	25
Foreign Currency Translation	0
Total intangible assets	$ 245
Weighted‑ Average Remaining Useful Life	4 years 6 months
Order backlog
Finite-Lived Intangible Assets [Line Items]
Useful Life		2 years 6 months
Gross Carrying Value		$ 3,800
Accumulated Amortization		3,800
Foreign Currency Translation		(199)
Total intangible assets		$ (199)
Weighted‑ Average Remaining Useful Life		0 years

Goodwill and other intangible_5

Goodwill and other intangible assets - Narrative (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization expense	$ 10,000,000	$ 10,900,000	$ 30,300,000	$ 32,000,000
Impairment of goodwill	0	0	0	0
Impairment of intangible assets	$ 0	$ 0	$ 0	$ 0

Leases - Schedule of Supplement

Leases - Schedule of Supplemental Balance Sheet Information Related to Operating Leases (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Assets
Operating lease assets	$ 18,165	$ 17,661
Operating lease, right-of-use asset, statement of financial position	Other assets	Other assets
Liabilities
Operating lease liabilities - current	$ 5,213	$ 5,766
Operating lease liabilities - non-current	17,975	16,320
Total operating lease liabilities	$ 23,188	$ 22,086
Operating lease, liability, current, statement of financial position	Accrued liabilities	Accrued liabilities
Operating lease, liability, noncurrent, statement of financial position	Other liabilities	Other liabilities

Commitments and contingencies -

Commitments and contingencies - Narrative (Details) - USD ($)	3 Months Ended
	Jun. 30, 2024	Sep. 30, 2024	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Contractual obligation for hosting services	$ 30,400,000
Contractual obligation period (in years)	5 years
Liabilities for contingencies		$ 0	$ 0

Debt - Schedule of Balances and

Debt - Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023	Sep. 17, 2021
2026 Notes | Convertible Debt
Debt Instrument [Line Items]
Outstanding	$ 368,883	$ 366,999
Interest Rate	0.125%	0.125%	0.125%
2024 Credit Agreement | Line of Credit | Revolving Credit Facility
Debt Instrument [Line Items]
Outstanding	$ 983
Unutilized Amount	$ 174,017
Interest Rate	1.50%

Debt - Narrative (Details)

Debt - Narrative (Details)	May 03, 2024 USD ($)	Sep. 17, 2021 USD ($) $ / shares	Sep. 30, 2024 USD ($)	Dec. 31, 2023 USD ($)	Sep. 30, 2023
2026 Notes | Convertible Debt
Debt Instrument [Line Items]
Principal amount		$ 373,800,000
Interest rate (as percent)		0.125%	0.125%	0.125%
Conversion ratio		0.0200024
Conversion price (in dollars per share) | $ / shares		$ 49.99
Effective interest rate (as a percent)			0.81%		0.81%
Debt issuances costs capitalized			$ 4,900,000	$ 6,800,000
2024 Credit Agreement | Line of Credit
Debt Instrument [Line Items]
Debt issuances costs capitalized			$ 1,700,000
2024 Credit Agreement | Line of Credit | Federal Funds Rate
Debt Instrument [Line Items]
Interest margin (as a percent)	0.50%
2024 Credit Agreement | Line of Credit | Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Interest margin (as a percent)	1%
2024 Credit Agreement | Line of Credit | Minimum
Debt Instrument [Line Items]
Commitment fee (as a percent)	0.25%
2024 Credit Agreement | Line of Credit | Minimum | Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Interest margin (as a percent)	1%
2024 Credit Agreement | Line of Credit | Minimum | Base Rate
Debt Instrument [Line Items]
Interest margin (as a percent)	0.50%
2024 Credit Agreement | Line of Credit | Minimum | Term SOFR Rate, EURIBOR Rate, TIBOR Rate, Term CORRA Rate, Or AUD Screen Rate And Daily Simple RFR
Debt Instrument [Line Items]
Interest margin (as a percent)	1.50%
2024 Credit Agreement | Line of Credit | Minimum | Term SOFR Rate, EURIBOR Rate, TIBOR Rate, Term CORRA Rate, or AUD Screen Rate
Debt Instrument [Line Items]
Interest margin (as a percent)	0%
2024 Credit Agreement | Line of Credit | Minimum | Daily Simple RFR
Debt Instrument [Line Items]
Interest margin (as a percent)	0%
2024 Credit Agreement | Line of Credit | Maximum
Debt Instrument [Line Items]
Commitment fee (as a percent)	0.40%
2024 Credit Agreement | Line of Credit | Maximum | Base Rate
Debt Instrument [Line Items]
Interest margin (as a percent)	1.25%
2024 Credit Agreement | Line of Credit | Maximum | Term SOFR Rate, EURIBOR Rate, TIBOR Rate, Term CORRA Rate, Or AUD Screen Rate And Daily Simple RFR
Debt Instrument [Line Items]
Interest margin (as a percent)	2.25%
2024 Credit Agreement | Line of Credit | Revolving Credit Facility
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 175,000,000
2024 Credit Agreement | Line of Credit | Letter of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity	40,000,000
2024 Credit Agreement | Line of Credit | Foreign Line of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity	50,000,000
2024 Credit Agreement | Line of Credit | Term Loan
Debt Instrument [Line Items]
Maximum borrowing capacity per incremental loan	$ 5,000,000

Debt - Schedule of Interest Exp

Debt - Schedule of Interest Expense to 2026 Notes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Debt Instrument [Line Items]
Amortization of issuance costs			$ 2,119	$ 2,055
2026 Notes | Convertible Debt
Debt Instrument [Line Items]
Contractual interest expense	$ 116	$ 116	350	350
Amortization of issuance costs	$ 629	$ 624	$ 1,884	$ 1,869

Stock-based compensation - Sche

Stock-based compensation - Schedule of Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	$ 25,407	$ 28,349	$ 72,269	$ 78,082
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	7,887	8,493	22,561	25,068
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	6,581	6,429	18,981	17,863
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	7,563	10,412	20,877	26,522
Subscription | Cost of revenue:
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	2,931	2,653	8,542	7,635
Services | Cost of revenue:
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	$ 445	$ 362	$ 1,308	$ 994

Stock-based compensation - Narr

Stock-based compensation - Narrative (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	May 01, 2024	Dec. 31, 2023
Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation expense		$ 196
Weighted average period over which unrecognized compensation expense would be recognized		2 years 7 months 6 days
Fair value of units vested		$ 63.4
Incremental cost	$ 4.3		$ 10
Weighted-average grant-date fair value (in dollars per share)		$ 21.51			$ 24.49
ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average period over which unrecognized compensation expense would be recognized		1 month
Eligible employee compensation		$ 2.3			$ 1
Common stock reserved for future issuance (in shares)		5,757,984
Weighted-average grant-date fair value (in dollars per share)				$ 5.06
Unrecognized compensation expense		$ 0.2
Omnibus Incentive Plan 2020 | Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)		4 years

Stock-based compensation - Sc_2

Stock-based compensation - Schedule of Return Target and Service Based Options Activity (Details) $ / shares in Units, $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2024 USD ($) $ / shares shares	Dec. 31, 2023 USD ($) $ / shares shares
Target-based stock options
Options
Outstanding, beginning of period (in shares) | shares	2,594,622
Exercised (in shares) | shares	(329,347)
Outstanding, end of period (in shares) | shares	2,265,275	2,594,622
Options exercisable (in shares) | shares	2,265,275
Vested or expected to vest (in shares) | shares	2,265,275
Weighted‑ Average Exercise Price
Outstanding, beginning of period (in dollars per share) | $ / shares	$ 6.61
Exercised (in dollars per share) | $ / shares	6.30
Outstanding, end of period (in dollars per share) | $ / shares	6.66	$ 6.61
Options exercisable (in dollars per share) | $ / shares	6.66
Vested or expected to vest (in dollars per share) | $ / shares	$ 6.66
Weighted‑ Average Remaining Contractual Term (Years)
Remaining term, options outstanding	4 years	4 years 3 months 18 days
Remaining term, options exercisable	4 years
Remaining term, options vested or expected to vest	4 years
Aggregate Intrinsic Value (in thousands)
Outstanding | $	$ 24,215	$ 29,697
Exercised | $	3,955
Options exercisable | $	24,215
Vested or expected to vest | $	$ 24,215
Service-based stock option
Options
Outstanding, beginning of period (in shares) | shares	1,048,885
Exercised (in shares) | shares	(291,542)
Outstanding, end of period (in shares) | shares	757,343	1,048,885
Options exercisable (in shares) | shares	757,343
Vested or expected to vest (in shares) | shares	757,343
Weighted‑ Average Exercise Price
Outstanding, beginning of period (in dollars per share) | $ / shares	$ 5.54
Exercised (in dollars per share) | $ / shares	5.61
Outstanding, end of period (in dollars per share) | $ / shares	5.52	$ 5.54
Options exercisable (in dollars per share) | $ / shares	5.52
Vested or expected to vest (in dollars per share) | $ / shares	$ 5.52
Weighted‑ Average Remaining Contractual Term (Years)
Remaining term, options outstanding	3 years 2 months 12 days	3 years 2 months 12 days
Remaining term, options exercisable	3 years 2 months 12 days
Remaining term, options vested or expected to vest	3 years 2 months 12 days
Aggregate Intrinsic Value (in thousands)
Outstanding | $	$ 8,963	$ 13,129
Exercised | $	4,001
Options exercisable | $	8,963
Vested or expected to vest | $	$ 8,963

Stock-based compensation - Sc_3

Stock-based compensation - Schedule of RSU Activity (Details) - Restricted Stock Units (RSUs)	9 Months Ended
	Sep. 30, 2024 $ / shares shares
Units
Outstanding, beginning of period (in shares) | shares	10,551,679
Granted (in shares) | shares	5,124,954
Vested (in shares) | shares	(2,503,748)
Forfeited (in shares) | shares	(942,334)
Outstanding, end of period (in shares) | shares	12,230,551
Weighted-Average Grant Date Fair Value (per share)
Outstanding, beginning of period (in dollars per share) | $ / shares	$ 24.49
Granted (in dollars per share) | $ / shares	17.73
Vested (in dollars per share) | $ / shares	25.30
Forfeited (in dollars per share) | $ / shares	24.22
Outstanding, end of period (in dollars per share) | $ / shares	$ 21.51

Stock-based compensation - Sc_4

Stock-based compensation - Schedule of ESPP (Details) - USD ($) $ / shares in Units, $ in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total proceeds to the Company (in thousands)	$ 2,729	$ 3,131
Employee Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares of common stock issued (in shares)	209,047
Weighted-average purchase price per share (in dollars per share)	$ 13.06

Stock-based compensation - Sc_5

Stock-based compensation - Schedule of Assumptions in Black-Scholes Option Pricing Model (Details) - Employee Stock	9 Months Ended
	Sep. 30, 2024
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term	6 months
Expected volatility	40.90%
Risk-free interest rate	5.43%
Expected dividend yield	0%

Net loss per share - Schedule o

Net loss per share - Schedule of Computation of Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Numerator:
Net loss	$ (12,241)	$ (32,277)	$ (52,027)	$ (92,676)
Denominator:
Weighted‑average shares used to compute net loss per share, basic (in shares)	127,995,266	125,537,246	127,736,456	124,455,109
Weighted‑average shares used to compute net loss per share, diluted (in shares)	127,995,266	125,537,246	127,736,456	124,455,109
Basic net loss per share (in dollars per share)	$ (0.10)	$ (0.26)	$ (0.41)	$ (0.74)
Diluted net loss per share (in dollars per share)	$ (0.10)	$ (0.26)	$ (0.41)	$ (0.74)

Net loss per share - Schedule_2

Net loss per share - Schedule of Potentially Dilutive Securities Excluded from Computation of Diluted Weighted-Average Shares Outstanding (Details) - shares	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	22,913,108	22,494,457
Stock options outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	3,022,618	3,710,153
Unvested restricted stock units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	12,230,551	11,091,689
Shares related to the 2026 Notes
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	7,475,897	7,475,897
Shares committed under the 2021 ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	184,042	216,718

Income taxes (Details)

Income taxes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Income Tax Disclosure [Abstract]
Loss before income tax (provision) benefit	$ (10,931)	$ (32,833)	$ (48,308)	$ (91,529)
Income tax (provision) benefit	$ (1,310)	$ 556	$ (3,719)	$ (1,147)
Effective tax rate (as a percent)	(12.00%)	1.70%	(7.70%)	(1.30%)

Related party transactions (Det

Related party transactions (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Related Party Transaction [Line Items]
Total liabilities	$ 863,681	$ 872,105
Accrued liabilities	69,526	77,447
Other liabilities	18,333	21,118
JAMF Nation Global Foundation | Related Party
Related Party Transaction [Line Items]
Total liabilities	1,500	2,700
Accrued liabilities	1,200	1,500
Other liabilities	$ 300	$ 1,200

Restructuring activities - Narr

Restructuring activities - Narrative (Details)	5 Months Ended
	Jun. 30, 2024
Restructuring and Related Activities [Abstract]
Workforce reduction percentage	6%

Restructuring activities - Sche

Restructuring activities - Schedule of Restructuring Charges (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2024
Restructuring Cost and Reserve [Line Items]
Restructuring charges	$ 532	$ 8,574
Cost of revenue:
Restructuring Cost and Reserve [Line Items]
Restructuring charges	0	7
Sales and marketing
Restructuring Cost and Reserve [Line Items]
Restructuring charges	(31)	6,487
Research and development
Restructuring Cost and Reserve [Line Items]
Restructuring charges	1	709
General and administrative
Restructuring Cost and Reserve [Line Items]
Restructuring charges	$ 562	$ 1,371

Restructuring activities - Sc_2

Restructuring activities - Schedule of Restructuring Liability Included in Accrued Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2024
Restructuring Reserve [Roll Forward]
Beginning balance		$ 351
Restructuring charges	$ 532	8,574
Cash payments		(8,216)
Ending balance	$ 709	$ 709