LiveVox (LVOX) 10-Q 9 Aug 22 2022 Q2 Quarterly report Financial data

COVER PAGE

COVER PAGE - shares	6 Months Ended
	Jun. 30, 2022	Aug. 05, 2022
Entity Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jun. 30, 2022
Document Transition Report	false
Entity File Number	001-38825
Entity Registrant Name	LIVEVOX HOLDINGS, INC.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	82-3447941
Entity Address, Address Line One	655 Montgomery Street
Entity Address, Address Line Two	Suite 1000
Entity Address, City or Town	San Francisco,
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94111
City Area Code	415
Local Phone Number	671-6000
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	true
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		99,872,358
Amendment Flag	false
Entity Central Index Key	0001723648
Document Fiscal Year Focus	2022
Document Fiscal Period Focus	Q2
Current Fiscal Year End Date	--12-31
Class A common stock, par value $0.0001 per share
Entity Information [Line Items]
Title of 12(b) Security	Class A common stock, par value $0.0001 per share
Trading Symbol	LVOX
Security Exchange Name	NASDAQ
Redeemable Warrants, each whole Warrant exercisable to purchase one share of Class A common stock at an exercise price of $11.50
Entity Information [Line Items]
Title of 12(b) Security	Redeemable Warrants, each whole Warrant exercisable to purchase one share of Class A common stock at an exercise price of $11.50
Trading Symbol	LVOXW
Security Exchange Name	NASDAQ
Units, each consisting of one share of Class A common stock and one-half of one redeemable Warrant
Entity Information [Line Items]
Title of 12(b) Security	Units, each consisting of one share of Class A common stock and one-half of one redeemable Warrant
Trading Symbol	LVOXU
Security Exchange Name	NASDAQ

Consolidated Balance Sheets

Consolidated Balance Sheets - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Current assets:
Cash and cash equivalents	$ 29,873	$ 47,217
Restricted cash, current	100	100
Marketable securities, current	47,220	7,226
Accounts receivable, net	18,524	20,128
Deferred sales commissions, current	2,885	2,691
Prepaid expenses and other current assets	4,068	6,151
Total Current Assets	102,670	83,513
Property and equipment, net	3,207	3,010
Goodwill	47,481	47,481
Intangible assets, net	18,320	20,195
Operating lease right-of-use assets	5,221	5,483
Deposits and other	406	664
Marketable securities, net of current	0	42,148
Deferred sales commissions, net of current	6,965	6,747
Deferred tax asset, net	89	0
Total Assets	184,359	209,241
Current liabilities:
Accounts payable	6,081	6,490
Accrued expenses	10,208	13,855
Deferred revenue, current	1,142	1,307
Term loan, current	701	561
Operating lease liabilities, current	1,890	1,946
Finance lease liabilities, current	25	26
Total current liabilities	20,047	24,185
Long term liabilities:
Deferred revenue, net of current	452	456
Term loan, net of current	54,092	54,459
Operating lease liabilities, net of current	3,729	4,046
Finance lease liabilities, net of current	0	11
Deferred tax liability, net	0	2
Warrant liability	283	767
Other long-term liabilities	338	337
Total liabilities	78,941	84,263
Commitments and contingencies (Note 9 and 21)
Stockholders’ equity:
Preferred stock, $0.0001 par value per share; 25,000 shares authorized and none issued and outstanding as of June 30, 2022 and December 31, 2021.	0	0
Common stock, $0.0001 par value per share; 500,000 shares authorized and 91,547 shares issued and outstanding as of June 30, 2022; 500,000 shares authorized and 90,697 shares issued and outstanding as of December 31, 2021.	9	9
Additional paid-in capital	259,053	253,468
Accumulated other comprehensive loss	(1,855)	(477)
Accumulated deficit	(151,789)	(128,022)
Total stockholders’ equity	105,418	124,978
Total liabilities & stockholders’ equity	$ 184,359	$ 209,241
Common stock, shares authorized (in shares)	500,000,000	500,000,000
Common stock, shares outstanding (in shares)	91,547,358	90,696,977
Common stock, shares issued (in shares)	91,547,358	90,696,977

Consolidated Balance Sheets (Pa

Consolidated Balance Sheets (Parenthetical) - $ / shares	Jun. 30, 2022	Dec. 31, 2021
Statement of Financial Position [Abstract]
Preferred stock par value (in dollars per share)	$ 0.0001	$ 0.0001
Preferred stock, shares authorized (in shares)	25,000,000	25,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock par value (in dollars per share)	$ 0.0001	$ 0.0001
Common stock, shares authorized (in shares)	500,000,000	500,000,000
Common stock, shares issued (in shares)	91,547,358	90,696,977
Common stock, shares outstanding (in shares)	91,547,358	90,696,977

Consolidated Statements of Oper

Consolidated Statements of Operations and Comprehensive Loss - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Income Statement [Abstract]
Revenue	$ 32,987	$ 28,913	$ 65,080	$ 56,858
Cost of revenue	12,548	21,615	26,180	32,795
Gross profit	20,439	7,298	38,900	24,063
Operating expenses
Sales and marketing expense	14,970	27,685	29,622	36,593
General and administrative expense	7,546	24,637	15,014	29,517
Research and development expense	8,167	30,169	16,657	36,349
Total operating expenses	30,683	82,491	61,293	102,459
Loss from operations	(10,244)	(75,193)	(22,393)	(78,396)
Interest expense, net	744	941	1,494	1,885
Change in the fair value of warrant liability	(92)	(375)	(484)	(375)
Other expense, net	113	32	49	25
Total other expense, net	765	598	1,059	1,535
Pre-tax loss	(11,009)	(75,791)	(23,452)	(79,931)
Provision for (benefit from) income taxes	(229)	52	315	87
Net loss	(10,780)	(75,843)	(23,767)	(80,018)
Comprehensive loss
Net loss	(10,780)	(75,843)	(23,767)	(80,018)
Other comprehensive income (loss), net of tax
Foreign currency translation adjustment	(153)	(25)	(202)	14
Net unrealized loss on marketable securities	(288)	0	(1,176)	0
Total other comprehensive income (loss), net of tax	(441)	(25)	(1,378)	14
Comprehensive loss	$ (11,221)	$ (75,868)	$ (25,145)	$ (80,004)
Net loss per share
Net loss per share—basic (in dollars per share)	$ (0.12)	$ (1.08)	$ (0.26)	$ (1.17)
Net loss per share—diluted (in dollars per share)	$ (0.12)	$ (1.08)	$ (0.26)	$ (1.17)
Weighted average shares outstanding—basic (in shares)	91,562,000	69,945,000	91,520,000	68,291,000
Weighted average shares outstanding—diluted (in shares)	91,562,000	69,945,000	91,520,000	68,291,000

Consolidated Statements of Stoc

Consolidated Statements of Stockholders’ Equity - USD ($) shares in Thousands, $ in Thousands	Total	Previously Reported	Retroactive application of reverse recapitalization	Common Stock	Common Stock Previously Reported	Common Stock Retroactive application of reverse recapitalization	Additional Paid-in Capital	Additional Paid-in Capital Previously Reported	Additional Paid-in Capital Retroactive application of reverse recapitalization	Accumulated Other Comprehensive Loss	Accumulated Other Comprehensive Loss Previously Reported	Accumulated Deficit	Accumulated Deficit Previously Reported
Beginning balance (in shares) at Dec. 31, 2020				66,637	1	66,636
Balance, beginning of period at Dec. 31, 2020	$ 34,141	$ 34,141	$ 0	$ 7	$ 0	$ 7	$ 59,168	$ 59,175	$ (7)	$ (206)	$ (206)	$ (24,828)	$ (24,828)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Foreign currency translation adjustment	39									39
Stock-based compensation	139						139
Net loss	(4,175)											(4,175)
Ending balance (in shares) at Mar. 31, 2021				66,637
Balance, end of period at Mar. 31, 2021	30,144			$ 7			59,307			(167)		(29,003)
Beginning balance (in shares) at Dec. 31, 2020				66,637	1	66,636
Balance, beginning of period at Dec. 31, 2020	34,141	34,141	0	$ 7	$ 0	$ 7	59,168	59,175	(7)	(206)	(206)	(24,828)	(24,828)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Foreign currency translation adjustment	14
Net loss	(80,018)
Net unrealized loss on marketable securities	0
Ending balance (in shares) at Jun. 30, 2021				87,085
Balance, end of period at Jun. 30, 2021	144,814			$ 9			249,843			(192)		(104,846)
Beginning balance (in shares) at Mar. 31, 2021				66,637
Balance, beginning of period at Mar. 31, 2021	30,144			$ 7			59,307			(167)		(29,003)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Foreign currency translation adjustment	(25)									(25)
Stock-based compensation	139						139
Net loss	(75,843)											(75,843)
Merger and PIPE financing (in shares)				20,448
Merger and PIPE financing			$ 190,399			$ 2			$ 190,397
Net unrealized loss on marketable securities	0
Ending balance (in shares) at Jun. 30, 2021				87,085
Balance, end of period at Jun. 30, 2021	144,814			$ 9			249,843			(192)		(104,846)
Beginning balance (in shares) at Dec. 31, 2021					90,697
Balance, beginning of period at Dec. 31, 2021	124,978	124,978			$ 9			253,468		(477)	(477)		(128,022)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Foreign currency translation adjustment	(49)									(49)
Stock-based compensation	2,479						2,479
Net loss	(12,987)											(12,987)
Net unrealized loss on marketable securities	(888)									(888)
Ending balance (in shares) at Mar. 31, 2022				90,697
Balance, end of period at Mar. 31, 2022	113,533			$ 9			255,947			(1,414)		(141,009)
Beginning balance (in shares) at Dec. 31, 2021					90,697
Balance, beginning of period at Dec. 31, 2021	124,978	$ 124,978			$ 9			$ 253,468		(477)	$ (477)		$ (128,022)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Foreign currency translation adjustment	(202)
Net loss	(23,767)
Net unrealized loss on marketable securities	(1,176)
Ending balance (in shares) at Jun. 30, 2022				91,547
Balance, end of period at Jun. 30, 2022	105,418			$ 9			259,053			(1,855)		(151,789)
Beginning balance (in shares) at Mar. 31, 2022				90,697
Balance, beginning of period at Mar. 31, 2022	113,533			$ 9			255,947			(1,414)		(141,009)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Foreign currency translation adjustment	(153)									(153)
Stock-based compensation	3,423						3,423
Net loss	(10,780)											(10,780)
Net unrealized loss on marketable securities	(288)									(288)
Gross issuance of shares upon vesting of stock-based awards (n shares)				1,055
Shares withheld to cover withholding taxes for stock-based awards (in shares)				(205)
Shares withheld to cover employees’ withholding taxes for stock-based awards	(317)						(317)
Ending balance (in shares) at Jun. 30, 2022				91,547
Balance, end of period at Jun. 30, 2022	$ 105,418			$ 9			$ 259,053			$ (1,855)		$ (151,789)

Consolidated Statements of Cash

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Operating activities:
Net loss	$ (10,780)	$ (75,843)	$ (23,767)	$ (80,018)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization			556	962
Amortization of identified intangible assets	800	1,100	1,875	2,244
Amortization of deferred loan origination costs			54	72
Amortization of deferred sales commissions	800	400	1,507	832
Non-cash lease expense			931	801
Stock-based compensation expense			5,902	278
Equity incentive bonus			0	68,674
Bad debt expense	400	0	402	22
Deferred income tax benefit			(91)	(230)
Loss on sale of marketable securities	33	0	42	0
Amortization of premium paid on marketable securities			246	0
Change in the fair value of warrant liability	(92)	(375)	(484)	(375)
Offering cost associated with Warrants recorded as liabilities			0	41
Changes in assets and liabilities
Accounts receivable			1,203	(1,358)
Other assets			2,340	(807)
Deferred sales commissions			(1,919)	(1,609)
Accounts payable			(409)	1,362
Accrued expenses			(3,647)	218
Deferred revenue			(169)	(33)
Operating lease liabilities			(990)	(724)
Other long-term liabilities			0	(1)
Net cash used in operating activities			(16,418)	(9,649)
Investing activities:
Purchases of property and equipment			(772)	(604)
Purchases of marketable securities			(5,413)	0
Proceeds from sale of marketable securities	1,936	0	3,451	0
Proceeds from maturities and principal paydowns of marketable securities			2,652	0
Proceeds from asset acquisition, net of cash paid			0	1,326
Net cash provided by (used in) investing activities			(82)	722
Financing activities:
Proceeds from Merger and PIPE financing, net of cash paid			0	157,383
Repayment on loan payable			(280)	(1,536)
Repayment of drawdown on line of credit			0	(4,672)
Repayments on finance lease obligations			(13)	(242)
Payment of employees’ withholding taxes on net share settlement of share-based awards			(317)	0
Net cash provided by (used in) financing activities			(610)	150,933
Effect of foreign currency translation			(234)	(49)
Net increase (decrease) in cash, cash equivalents and restricted cash			(17,344)	141,957
Cash, cash equivalents, and restricted cash beginning of period			47,317	19,566
Cash, cash equivalents, and restricted cash end of period	29,973	161,523	29,973	161,523
Supplemental disclosure of cash flow information:
Interest paid			1,626	1,805
Income taxes paid			247	175
Supplemental schedule of noncash investing activities:
Change in unrealized loss on marketable securities			1,177	0
Additional right-of-use assets			617	3,246
Contingent consideration in asset acquisition			0	7,000
Reconciliation of cash, cash equivalents, restricted cash, and restricted cash equivalents:
Cash and cash equivalents	29,873	161,423	29,873	161,423
Restricted cash, current	100	0	100	0
Restricted cash, net of current	0	100	0	100
Total cash, cash equivalents and restricted cash	$ 29,973	$ 161,523	$ 29,973	$ 161,523

Organization

Organization	6 Months Ended
	Jun. 30, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization	Organization LiveVox Holdings, Inc. (formerly known as Crescent Acquisition Corp (“Crescent”) ), and its subsidiaries (collectively, the “Company,” “LiveVox,” “we,” “us” or “our”) is engaged in the business of developing and marketing a cloud-hosted Contact Center as a Service ( “ CCaaS”) customer engagement platform that leverages microservice technology to rapidly innovate and scale digital engagement functionality that also incorporates the capabilities of fully integrated omnichannel customer connectivity, multichannel enabled Customer Relationship Management and Workforce Optimization applications. LiveVox’s customers are located primarily in the United States. LiveVox’s services are used to initiate and manage customer contact campaigns primarily for companies in the accounts receivable management, tele-sales and customer care industries. On June 18, 202 1 (the “Closing Date” or “Closing”), Crescent, a Delaware corporation, consummated the business combination pursuant to an Agreement and Plan of Merger, dated January 13, 2021 (the “Merger Agreement”), by and among Crescent, Function Acquisition I Corp, a Delaware corporation and direct, wholly owned subsidiary of Crescent (“First Merger Sub”), Function Acquisition II LLC, a Delaware limited liability company and a direct, wholly owned subsidiary of Crescent (“Second Merger Sub”), LiveVox Holdings, Inc., a Delaware corporation (“Old LiveVox”), and GGC Services Holdco, Inc., a Delaware corporation, solely in its capacity as the representative, agent and attorney-in-fact (in such capacity, the “Stockholder Representative”) of LiveVox TopCo, LLC (“ LiveVox TopCo ”), a Delaware limited liability company and the sole stockholder of Old LiveVox as of immediately prior to Closing (the “LiveVox Stockholder”) . Pursuant to the Merger Agreement, a business combination between Crescent and Old LiveVox was effected through (a) the merger of First Merger Sub with and into Old LiveVox, with Old LiveVox continuing as the surviving corporation (the “First Merger”) and (b) immediately following the First Merger and as part of the same overall transaction as the First Merger, the merger of Old LiveVox with and into Second Merger Sub, with Second Merger Sub continuing as the surviving entity (the “Second Merger”, and collectively with the other transactions described in the Merger Agreement, the “Merger”). On the Closing Date, Crescent changed its name to “LiveVox Holdings, Inc.” and Second Merger Sub changed its name to “LiveVox Intermediate LLC”. On June 22, 2021, the Company’s ticker symbols on The Nasdaq Stock Market LLC (“Nasdaq”) for its Class A common stock, warrants to purchase Class A common stock and public units were changed to “LVOX”, “LVOXW” and “LVOXU”, respectively. LiveVox, Inc. was a direct, wholly owned subsidiary of Old LiveVox prior to the Merger and is a wholly owned subsidiary of the Company after the Merger. LiveVox, Inc. was first incorporated in Delaware in 1998 under the name “Tools for Health” and in 2005 changed its name to “LiveVox, Inc.” On March 21, 2014, LiveVox, Inc. and its subsidiaries were acquired by Old LiveVox. The principal United States operations of the Company are located in San Francisco, California; Columbus, Ohio and Atlanta, Georgia. The Company has four main operating subsidiaries: LiveVox Colombia SAS which is wholly owned with an office located in Medellin, Colombia, LiveVox Solutions Private Ltd with an office located in Bangalore, India, Speech IQ, LLC located in Columbus, Ohio, and Engage Holdings, LLC (d/b/a BusinessPhone.com) (“BusinessPhone.com”) located in Columbus, Ohio. Additionally, the Company has a wholly owned subsidiary, LiveVox International, Inc., that is incorporated in Delaware. The Company and LiveVox International, Inc. own 99.99% and 0.01%, respectively, of LiveVox Solutions Private Ltd.

Summary of Significant Accounti

Summary of Significant Accounting Policies	6 Months Ended
	Jun. 30, 2022
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Summary of Significant Accounting Policies a) Basis of Presentation and Principles of Consolidation The accompanying unaudited consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States (“U.S. GAAP”) and applicable rules and regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Certain information and note disclosures normally included in financial statements prepared in accordance with U.S. GAAP have been condensed or omitted pursuant to such rules and regulations or if they substantially duplicate the disclosures contained in the Company’s annual audited consolidated financial statements. Therefore, these unaudited interim consolidated financial statements should be read in conjunction with the Company’s audited consolidated financial statements and related notes as of and for the year ended December 31, 2021 included in the Company’s Annual Report on Form 10-K (“Annual Report”) filed with the SEC on March 11, 2022. The information as of December 31, 2021 included in the consolidated balance sheets was derived from those audited consolidated financial statements. Pursuant to Accounting Standards Codification (“ASC”) 805, Business Combinations , the Merger completed on June 18, 2021 was accounted for as a reverse recapitalization, rather than a business combination, for financial accounting and reporting purposes. Accordingly, Old LiveVox was deemed the accounting acquirer (and legal acquiree) and Crescent was treated as the accounting acquiree (and legal acquirer). Under this method of accounting, the reverse recapitalization was treated as the equivalent of Old LiveVox issuing stock for the net assets of Crescent, accompanied by a recapitalization. The net assets of Crescent are stated at historical cost, with no goodwill or other intangible assets recorded. The consolidated assets, liabilities and results of operations prior to the Merger are those of Old LiveVox. The shares and corresponding capital amounts and earnings per share available for common stockholders in the accompanying consolidated financial statements and these related notes, prior to the Merger, have been retroactively restated as shares reflecting the exchange ratio established in the Merger Agreement. In the opinion of management, the unaudited consolidated financial statements reflect all adjustments, which are normal and recurring in nature, necessary for fair financial statement presentation. All intercompany transactions and balances have been eliminated in consolidation. Results of operations for the three and six months ended June 30, 2022 and 2021 are not necessarily indicative of the results to be expected for the full annual periods. b) Use of Estimates The preparation of the consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting periods. Actual results could differ from those estimates, and such differences could be material to the Company’s consolidated financial position and results of operations, requiring adjustment to these balances in future periods. Significant items subject to such estimates and assumptions include, but are not limited to, the determination of the useful lives of long-lived assets, period of benefit of deferred sales commissions, allowances for doubtful accounts, fair value of marketable securities, fair value of goodwill and long-lived assets, fair value of incentive awards, fair value of warrants, establishing standalone selling price, valuation of deferred tax assets, income tax uncertainties and other contingencies, including the Company’s ability to exercise its right to repurchase incentive options from terminated employees. c) Segment Information The Company has determined that its Chief Executive Officer (“CEO”) is its chief operating decision maker. The Company’s CEO reviews financial information presented on a consolidated basis for purposes of assessing performance and making decisions on how to allocate resources. Accordingly, the Company has determined that it operates in a single reportable segment. d) Foreign Currency Translation The financial position and results of operations of the Company’s international subsidiaries are measured using the local currency as the functional currency. Revenue and expenses have been translated into U.S. dollars at average exchange rates prevailing during the periods. Assets and liabilities have been translated at the rates of exchange on the balance sheet date. The resulting translation gain and loss adjustments are recorded directly as a separate component of stockholders’ equity (accumulated other comprehensive loss), unless there is a sale or complete liquidation of the underlying foreign investments, or the adjustment is inconsequential. e) Fair Value of Financial Instruments Fair value is defined as the price that would be received from the sale of an asset or the transfer of a liability in an orderly transaction between market participants at the measurement date. The Company utilizes a fair value hierarchy to classify fair value amounts of the Company’s assets and liabilities recognized or disclosed in the Company’s consolidated financial statements based on the lowest level of input that is significant to the fair value measurement. The levels of the hierarchy are described below: • Level 1—Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets. • Level 2—Includes other inputs that are directly or indirectly observable in the marketplace. • Level 3—Unobservable inputs that are supported by little or no market activity. In determining fair value, the Company utilizes valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputs to the extent possible. Observable or market inputs reflect market data obtained from independent sources, while unobservable inputs reflect the Company’s assumptions based on the best information available. The Company recognizes transfers into and out of the levels as of the end of each reporting period. Refer to Note 19 for additional information regarding the fair value measurements. f) Liquidity and Capital Resources LiveVox’s consolidated financial statements have been prepared assuming the Company will continue as a going concern for the 12-month period from the date of issuance of the consolidated financial statements, which contemplates the realization of assets and the settlement of liabilities and commitments in the normal course of business. The Company’s main sources of liquidity are cash generated by operating cash flows and debt. For the six months ended June 30, 2022 and 2021, the Company’s cash flow used in operating activities was $16.4 million and $9.6 million, respectively. The Company had restricted cash of $0.1 million as of both June 30, 2022 and December 31, 2021, related to the holdback amount for an acquisition the Company made in 2019. The Company’s primary use of cash is for operating and administrative activities including employee-related expenses, and general, operating and overhead expenses. Future capital requirements will depend on many factors, including the Company’s customer growth rate, customer retention, timing and extent of development efforts, the expansion of sales and marketing activities, the introduction of new and enhanced services offerings, the continuing market acceptance of the Company’s services, effective integration of acquisition activities, if any, and maintaining the Company’s bank credit facility. Additionally, the duration and extent of the impact from the current macroeconomic and geopolitical conditions and the COVID-19 pandemic continues to depend on future developments that cannot be accurately predicted at this time, such as supply chain constraints, inflationary pressures and the specific impact of these and other factors on LiveVox’s business, employees, customers and partners. While those factors have caused operational difficulties, and may continue to create challenges for the Company’s performance, they have not, thus far, had a substantial net impact on the Company’s liquidity position. The Company believes it has sufficient financial resources for at least the next 12 months from the date these consolidated financial statements are issued. g) Debt Discount and Issuance Costs The Company’s debt issuance costs and debt discount are recorded as a direct reduction of the carrying amount of the debt liability and are amortized to interest expense over the contractual term of the term loan. h) Cash, Cash Equivalents and Restricted Cash Cash and cash equivalents are stated at fair value. The Company considers all highly liquid investments with an original maturity of 90 days or less to be cash equivalents. The Company limits its credit risk associated with the cash and cash equivalents by placing investments with banks it believes are highly creditworthy. The Company has exposure to credit risk to the extent cash balances exceed amounts covered by Federal deposit insurance. At June 30, 2022 and December 31, 2021, the Company had no cash equivalents. Cash consists of bank deposits. Restricted cash consists entirely of amounts held back from stockholders of the Company’s acquired businesses for indemnification of outstanding liabilities. Such amounts are retained temporarily for a period of 4.5 months and then remitted to the applicable stockholders, net of fees paid for indemnification of liabilities. Since restricted cash amounts represent funds held for others, there is also a corresponding liability account. As of June 30, 2022, the Company has identified $0.1 million as restricted cash as management’s intention is to use this cash for the specific purpose of fulfilling the obligations associated with the holdback amount from recent acquisitions. As of December 31, 2021, the Company had $0.1 million in restricted cash. i) Marketable Securities The Company invests in various marketable securities. As of June 30, 2022 and December 31, 2021, the Company designated all of these marketable securities as debt securities and classified them as available-for-sale (“AFS”). No debt securities were classified as held-to-maturity (“HTM”) or trading. The Company determines the appropriate classification of marketable securities at the time of purchase and re-evaluates such designation as of each balance sheet date. Debt securities classified as AFS are reported at fair value with unrealized gains and losses, net of income taxes, as a separate component of stockholders’ equity (accumulated other comprehensive loss) in the consolidated balance sheets until the securities are sold or are other-than-temporary impaired (“OTTI”). Debt securities are classified as current or non-current, based on maturities and the Company’s expectations of sales and redemptions in the next 12 months. Gains and losses on sales of debt securities are recorded on the trade date in other income (expense), net, in the consolidated statements of operations and comprehensive loss. The cost of debt securities sold or the amount reclassified out of accumulated other comprehensive loss into earnings is determined using the specific identification method. The Company evaluates the amortized cost of debt securities compared to their fair value to determine whether a debt security is impaired and whether an impaired debt security is OTTI at each reporting period. Factors considered in determining whether an OTTI occurs include the length of time and extent to which fair value has been less than the cost basis, credit quality of the issuer and the Company’s ability and intent to hold the investment for a period of time sufficient to allow for any anticipated recovery in market value. For a debt security deemed to be OTTI, the value of the debt security is reduced, the credit related component of OTTI is recorded in earnings and the noncredit related component is charged to other comprehensive income (loss) in the consolidated statements of operations and comprehensive loss. Please refer to Note 4 for additional information relating to marketable securities. j) Accounts Receivable Trade accounts receivable are stated net of any write-offs and the allowance for doubtful accounts, at the amount the Company expects to collect. The Company performs ongoing credit evaluations of its customers and generally does not require collateral unless a customer has previously defaulted. The Company maintains an allowance for doubtful accounts for estimated losses resulting from the inability of its customers to make required payments. Management considers the following factors when determining the collectability of specific customer accounts: aging of the account receivable, customer creditworthiness, past transaction history with the customer, current economic and industry trends, and changes in customer payment trends. If the financial condition of the Company’s customers were to deteriorate, adversely affecting their ability to make payments, additional allowances would be required. At June 30, 2022 and December 31, 2021, the allowance for doubtful accounts was $1.5 million and $1.3 million, respectively. Accounts receivable are charged off against the allowance for doubtful accounts after all means of collection have been exhausted and the potential for recovery is considered remote. Recoveries of accounts receivable previously written off are recorded as income when received. The accounts receivable recoveries during the three and six months ended June 30, 2022 and 2021 were immaterial. The bad debt expense recorded for the three and six months ended June 30, 2022 was $0.4 million and $0.4 million, respectively, and for the three and six months ended June 30, 2021 was immaterial. The accounts written off for the three and six months ended June 30, 2022 was $0.4 million and $0.4 million, respectively, and for the three and six months ended June 30, 2021 was immaterial. k) Property and Equipment Property and equipment are stated at cost less accumulated depreciation. Expenditures for major renewals and betterments that extend the useful lives of property and equipment are capitalized. Expenditures for maintenance and repairs, including planned major maintenance activities, are charged to expense as incurred. When assets are retired or disposed, the asset’s original cost and related accumulated depreciation are eliminated from the accounts and any gain or loss is reflected in the consolidated statements of operations and comprehensive loss. Amortization expense on capitalized software is included in depreciation expense. Depreciation of leasehold improvements is recorded over the shorter of the estimated useful life of the leasehold improvement or lease terms that are reasonably assured. Depreciation of property and equipment is provided using the straight-line method based on the following estimated useful lives: Years Computer equipment 3 - 5 Computer software 3 Furniture and fixtures 5 - 10 Leasehold improvements 5 Website development 2 l) Identified Intangible Assets On March 21, 2014, LiveVox, Inc. and subsidiaries were acquired by LiveVox Holdings, Inc. On October 16, 2019, the Company acquired the rights to certain assets of Teckst Inc. On December 16, 2019, the Company acquired the rights to Speech IQ, LLC. On February 5, 2021, the Company completed its asset acquisition of BusinessPhone. The acquisitions resulted in identified marketing-based, technology-based, customer-based, trademark-based, and workforce-based intangible assets. The fair value of the identified assets was determined as of the date of the acquisition by management with the assistance of an independent valuation firm. The identified intangible assets are being amortized using the straight-line method based on the following estimated useful lives: Years Marketing-based 7 Technology-based 4 - 10 Customer-based 7 - 16 Trademark-based 4 Workforce-based 10 m) Goodwill Goodwill represents the excess of the purchase price of acquired business over the fair value of the underlying net tangible and intangible assets. The Company performed its annual impairment review of goodwill on October 1 of each year, and when a triggering event occurs between annual impairment tests. In testing for goodwill impairment, the Company has the option to first assess qualitative factors to determine if it is more likely than not that the fair value of the Company’s single reporting unit is less than its carrying amount, including goodwill, or bypass the qualitative assessment and proceed directly to the quantitative impairment test in accordance with ASC 350-20-35, as amended by Accounting Standards Update (“ASU”) 2017-04, to determine if the fair value of the reporting unit exceeds its carrying amount. If the fair value is determined to be less than the carrying value, an impairment charge is recorded for the amount by which the reporting unit’s carrying amount exceeds its fair value, limited to the total amount of goodwill allocated to that reporting unit. Refer to Note 6 for more information. n) Impairment of Long-Lived Assets Long-lived assets to be held and used are reviewed for impairment whenever events or changes in circumstances indicate that the related carrying amount may not be recoverable. When required, impairment losses on assets to be held and used are recognized based on the fair value of the asset and long-lived assets to be disposed of are reported at the lower of the carrying amount or fair value. No impairment loss was recognized during the three and six months ended June 30, 2022 and 2021. o) Amounts Due to Related Parties In the ordinary course of business, the Company has a nd expects to continue to have transactions with its stockh olders and affiliates. Refer to Note 11 for more information. p) Concentration of Risk Concentration of Customer and Credit Risk Financial instruments that potentially subject the Company to significant concentrations of credit risk consist primarily of cash and cash equivalents, marketable securities and accounts receivable. Risks associated with cash and cash equivalents and marketable securities are mitigated using what the Company considers creditworthy institutions. The Company performs ongoing credit evaluations of its customers’ financial condition. Substantially all of the Company’s assets are in the United States. As of June 30, 2022 and December 31, 2021, no single issuer represented more than 10% of the Company’s marketable securities. The Company’s customers are primarily in the receivables management, tele-sales and customer care industries. During the three and six months ended June 30, 2022 and 2021, substantially all the Company’s revenue was generated in the United States. For the three and six months ended June 30, 2022 and 2021, the Company did not have any customers that individually represented 10% or more of the Company’s total revenue or whose accounts receivable balance at June 30, 2022 and December 31, 2021 individually represented 10% or more of the Company’s total accounts receivable. Concentration of Supplier Risk The Company relies on third parties for telecommunication, bandwidth, and co-location services that are included in cost of revenue. As of June 30, 2022, one vendor accounted for approximately 37% of the Company’s total accounts payable. No other single vendor exceeded 10% of the Company’s accounts payable at June 30, 2022. At December 31, 2021, one vendor accounted for approximately 43% of the Company’s total accounts payable. No other single vendor exceeded 10% of the Company’s accounts payable at December 31, 2021. The Company believes there could be a material impact on future operating results should a relationship with an existing significant supplier cease. q) Revenue Recognition The Company recognizes revenue in accordance with U.S. GAAP, pursuant to ASC 606, Revenue from Contracts with Customers . The Company derives substantially all of its revenue by providing cloud-based contact center products under a usage-based model, with prices calculated on a per-call, per-seat, or, more typically, a per-minute basis and contracted minimum usage in accordance with the terms of the underlying agreements. Other immaterial ancillary revenue is derived from call recording, local caller identification packages, performance/speech analytics, text messaging services and professional services billed monthly on primarily usage-based fees and, to a lesser extent, fixed fees. Revenue is recognized when control of these services is transferred to the Company’s customers, in an amount that reflects the consideration it expects to be entitled to in exchange for those services excluding amounts collected on behalf of third parties such as sales taxes, which are collected on behalf of and remitted to governmental authorities based on local tax law. The Company determines revenue recognition through the following steps: a. Identification of the contract, or contracts, with a customer; b. Identification of the performance obligations in the contract; c. Determination of the transaction price; d. Allocation of the transaction price to the performance obligations in the contract; and e. Recognition of revenue when, or as, the performance obligations are satisfied. The Company enters into contracts that can include various combinations of services, each of which are distinct and accounted for as separate performance obligations. The Company’s cloud-based contact center solutions typically include a promise to provide continuous access to its hosted technology platform solutions through one of its data centers. Arrangements with customers do not provide the customer with the right to take possession of the Company’s software platform at any time. LiveVox’s performance obligations are satisfied over time as the customer simultaneously receives and consumes the benefits and the Company performs its services. The Company’s contracts typically range from one four The Company’s arrangements typically include monthly minimum usage commitments and specify the rate at which the customer must pay for actual usage above the monthly minimum. Additional usage in excess of contractual minimum commitments is deemed to be specific to the month that the usage occurs, since the minimum usage commitments reset at the beginning of each month. The Company has determined these arrangements meet the variable consideration allocation exception and therefore, it recognizes contractual monthly commitments and any overages as revenue in the month they are earned. The Company has service-level agreements with customers warranting defined levels of uptime reliability and performance. Customers may receive credits or refunds if the Company fails to meet such levels. If the services do not meet certain criteria, fees are subject to adjustment or refund representing a form of variable consideration. The Company records reductions to revenue for these estimated customer credits at the time the related revenue is recognized. These customer credits are estimated based on current and historical customer trends, and communications with its customers. Such customer credits have not been significant to date. For contracts with multiple performance obligations, the Company allocates the contract price to each performance obligation based on its relative standalone selling price (“SSP”). The Company generally determines SSP based on the prices charged to customers. In instances where SSP is not directly observable, such as when the Company does not sell the service separately, the SSP is determined using information that generally includes market conditions or other observable inputs. Professional services for configuration, system integration, optimization or education are billed on a fixed-price or time and material basis and are performed by the Company directly or, alternatively, customers may also choose to perform these services themselves or engage their own third-party service providers. Professional services revenue, which represents approximately 1% of revenue, is recognized over time as the services are rendered. Deferred revenue represents billings or payments received in advance of revenue recognition and is recognized upon transfer of control. Balances consist primarily of annual or multi-year minimum usage agreements not yet provided as of the balance sheet date. Deferred revenue that will be recognized during the succeeding twelve-month period is recorded as deferred revenue, current in the consolidated balance sheets, with the remainder recorded as deferred revenue, net of current in the Company’s consolidated balance sheets. r) Costs to Obtain Customer Contracts (Deferred Sales Commissions) Sales commissions are paid for initial contracts and expansions of existing customer contracts. Sales commissions and related expenses are considered incremental and recoverable costs of acquiring customer contracts. These costs are capitalized and amortized on a straight-line basis over the anticipated period of benefit, which the Company has estimated to be five years. The Company determined the period of benefit by taking into consideration the length of the Company’s customer contracts, the customer attrition rate, the life of the technology provided and other factors. Amortization expense is recorded in sales and marketing expense within the Company’s consolidated statements of operations and comprehensive loss. Amortization expense for the three months ended June 30, 2022 and 2021 was $0.8 million and $0.4 million, respectively, and for the six months ended June 30, 2022 and 2021 was approximately $1.5 million and $0.8 million, respectively. No impairment loss was recognized during the three and six months ended June 30, 2022 and 2021. s) Advertising The Company expenses non-direct response advertising costs as they are incurred. There were no advertising costs capitalized during the three and six months ended June 30, 2022 and 2021. Advertising expense for the three months ended June 30, 2022 and 2021 was $1.1 million and $0.1 million, respectively, and for the six months ended June 30, 2022 and 2021 was $1.7 million and $0.2 million, respectively. Advertising expense is included under sales and marketing expense in the accompanying consolidated statements of operations and comprehensive loss. t) Research and Development Costs Research and development costs not related to the development of internal use software are charged to operations as incurred. Research and development expenses primarily include payroll and employee benefits, consulting services, travel, and software and support costs. u) Software Development Costs The Company capitalizes costs of materials, consultants, payroll, and payroll-related costs of employees incurred in developing internal-use software after certain capitalization criteria are met and includes these costs in the computer software . Refer to Note 5 for additional information. Software development costs are expensed as incurred until preliminary development efforts are successfully completed, management has authorized and committed project funding, it is probable that the project will be completed, and the software will be used as intended. To date, all software development costs have been charged to research and development expense in the accompanying consolidated statements of operations and comprehensive loss. There were no capitalized software development costs related to internal-use software during the three and six months ended June 30, 2022 and 2021. v) Income Taxes Deferred Taxes The Company accounts for income taxes using the asset and liability approach. Deferred tax assets and liabilities are recognized for the future tax consequences arising from the temporary differences between the tax basis of an asset or liability and its reported amount in the consolidated financial statements, as well as from net operating loss and tax credit carryforwards. Deferred tax amounts are determined by using the tax rates expected to be in effect when the taxes will be paid or refunds received, as provided for under currently enacted tax law. A valuation allowance is provided for deferred tax assets that, based on available evidence, are not expected to be realized. Enactment of the Tax Cuts and Jobs Act in 2017 subjects a U.S. shareholder to current tax on global intangible low-taxed income (“GILTI”) earned by certain foreign subsidiaries. Under U.S. GAAP, an entity can make an accounting policy election to either recognize deferred taxes for temporary differences expected to reverse as GILTI in future years or provide for the tax expense related to GILTI resulting from those items in the year of the GILTI inclusion (i.e., as a period expense). The Company has elected to recognize the tax on GILTI as a period expense in the period of inclusion. As such, no deferred taxes are recorded on the Company’s temporary differences that might reverse as GILTI in future years. Uncertain Tax Positions The Company recognizes the effect of income tax positions only if those positions are more likely than not to be sustained in a court of last resort. Recognized income tax positions are measured at the largest amount that is greater than 50% likely of being realized. Changes in recognition or measurement are reflected in the period in which the change in judgment occurs. The Company does not believe its consolidated financial statements include any uncertain tax positions. It is the Company’s policy to recognize interest and penalties accrued on any unrecognized tax benefit as a component of income tax expense. w) Stock-Based Compensation The Company measures compensation expense for stock awards granted to employees and nonemployees in accordance with ASC 718, Compensation—Stock Compensation . Stock-based compensation is measured at fair value on grant date. The Company estimates the grant date fair value of Restricted Stock Units (“RSUs”) awards under the Company’s 2021 Equity Incentive Plan (the “2021 Plan”) by using the closing price of the Company’s Class A common stock on Nasdaq on the measurement date. The Company estimates the grant date fair value of Performance-based Restricted Stock Units (“PSUs”) awards under the Company’s 2021 Plan and management incentive units (“MIUs”) under the Management Incentive Unit program established by LiveVox TopCo in 2019, using the Monte Carlo simulation. Monte Carlo simulation is a widely accepted approach for financial instruments with path dependencies. The Company classified MIUs, RSUs and PSUs as equity awards at the grant date, and reassesses the liability versus equity treatment on a quarterly basis for any changes that have occurred during the period that may result in a reclassification. Equity-classified awards are recognized as stock-based compensation expense over an employee’s requisite service period or a nonemployee’s vesting period on the basis of the grant date fair value. Generally, the Company issues stock awards with service-based and/or market-based vesting conditions. For awards with only service-based vesting conditions (e.g., MIUs and RSUs), the Company records stock-based compensation expense using the straight-line method. For awards with market-based vesting conditions (e.g., PSUs), the Company recognizes stock-based compensation expense on a tranche-by-tranche basis (i.e., the accelerated attribution method). For awards issued to nonemployees, the Company recognizes stock-based compensation expense as the goods are received or services are performed. The Company elects to account for forfeitures as they occur, rather than making estimates of future forfeitures. Payment of the underlying shares in connection with the vesting of employee RSUs generally triggers a tax obligation for the employee, which is required to be remitted to the relevant tax authorities. The 2021 Plan permits the following tax withholding methods: • Net-share-settlement method—The Company withholds otherwise deliverable RSU shares having a fair value at the vest date equal to the maximum statutory withholding tax amount and remits the remaining RSU shares to the employee recipients. During the six months ended June 30, 2022, the Company withheld 204,749 shares to cover employee recipients

Revenue

Revenue	6 Months Ended
	Jun. 30, 2022
Revenue from Contract with Customer [Abstract]
Revenue	Revenue Contract Balance The following table provides information about accounts receivable, net, and contract liabilities from contracts with customers. The Company did not have any contract assets as of June 30, 2022 or December 31, 2021 (dollars in thousands): June 30, 2022 December 31, 2021 Accounts receivable, net $ 18,524 $ 20,128 Contract liabilities, current (deferred revenue) 1,142 1,307 Contract liabilities, non-current (deferred revenue) 452 456 Changes in the contract liabilities balances are as follows (dollars in thousands): June 30, 2022 December 31, 2021 $ Change Contract liabilities (deferred revenue) $ 1,594 $ 1,763 $ (169) The decrease in deferred revenue was due to billings in advance of performance obligations being satisfied, net of revenue recognized for services rendered during the period. Revenue of $0.4 million and $0.9 million was recognized during the three and six months ended June 30, 2022, respectively, which were included in the deferred revenue balance at the beginning of the period. Revenue of $0.4 million and $1.0 million was recognized during the three and six months ended June 30, 2021, respectively, which was included in the deferred revenue balance at the beginning of the period. Remaining Performance Obligations one

Marketable Securities

Marketable Securities	6 Months Ended
	Jun. 30, 2022
Investments, Debt and Equity Securities [Abstract]
Marketable Securities	Marketable Securities As of June 30, 2022 and December 31, 2021, the Company designated all marketable securities as debt securities and classified them as AFS. There were no transfers of debt securities between AFS, HTM and trading categories during the three and six months ended June 30, 2022 and 2021. The following table presents the amortized cost, gross unrealized gains and losses, and fair value of the Company’s debt securities at June 30, 2022 aggregated by major security type (dollars in thousands): Amortized Cost Gross Unrealized Gain Gross Unrealized Loss Fair Value U.S. corporate securities $ 38,944 $ — $ (1,097) $ 37,847 U.S. government securities 2,999 — (16) 2,983 Asset-backed securities 5,884 — (207) 5,677 Other debt securities 746 — (33) 713 Total available for sale securities 48,573 — (1,353) 47,220 Total debt securities $ 48,573 $ — $ (1,353) $ 47,220 The following table presents the amortized cost, gross unrealized gains and losses, and fair value of the Company’s debt securities at December 31, 2021 aggregated by major security type (dollars in thousands): Amortized Cost Gross Unrealized Gain Gross Unrealized Loss Fair Value U.S. corporate securities $ 39,370 $ 5 $ (154) $ 39,221 U.S. government securities 2,997 — (1) 2,996 Asset-backed securities 6,439 1 (22) 6,418 Other debt securities 745 — (6) 739 Total available for sale securities 49,551 6 (183) 49,374 Total debt securities $ 49,551 $ 6 $ (183) $ 49,374 The following table presents the amortized cost and fair value of the Company’s debt securities by contractual maturities at June 30, 2022 (dollars in thousands): As of June 30, 2022 Amortized Cost Fair Value Due in one year or less $ 14,183 $ 14,047 Due after one year through five years 34,390 33,173 Total available for sale securities 48,573 47,220 Total debt securities $ 48,573 $ 47,220 Refer to Note 19 for additional information regarding the fair value measurements of the Company’s marketable securities. Proceeds from sales of debt securities and the associated gains and losses realized in earnings during the three and six months ended June 30, 2022 and 2021 are listed below (dollars in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Available for sale debt securities: Proceeds from sales of debt securities $ 1,936 $ — $ 3,451 $ — Gross realized gains $ — $ — $ — $ — Gross realized losses (33) — (42) — Net realized losses $ (33) $ — $ (42) $ — The Company has reviewed 82 individual debt securities in unrealized loss positions at June 30, 2022 to determine whether a decline in fair value below the amortized cost is other than temporary. The Company does not intend to sell these debt securities and it is not more likely than not that the Company will be required to sell these debt securities before recovery of their amortized cost bases. The Company then assessed whether the entire amortized cost bases of these debt securities will be recovered. As the present value of future cash flows discounted using the effective interest rate at the date these debt securities were acquired was equal to or greater than the amortized cost basis of these debt securities, the Company did not consider any debt securities to be impaired at June 30, 2022. The following table presents the fair value and unrealized losses of the Company’s debt securities that are in unrealized loss positions and for which an OTTI has not been recognized in earnings at June 30, 2022 (dollars in thousands): In Unrealized Loss Position For In Unrealized Loss Position For Fair Value Gross Unrealized Loss Fair Value Gross Unrealized Loss U.S. corporate securities $ 37,847 $ (1,097) $ — $ — U.S. government securities 2,983 (16) — — Asset-backed securities 5,677 (207) — — Other debt securities 713 (33) — — Total available for sale securities 47,220 (1,353) — — Total debt securities $ 47,220 $ (1,353) $ — $ — At December 31, 2021, the Company has determined that the unrealized losses were temporary in nature and did not consider any debt securities to be OTTI. The following table presents the fair value and unrealized losses of the Company’s debt securities that are in an unrealized loss position and for which an OTTI has not been recognized in earnings at December 31, 2021 (dollars in thousands): In Unrealized Loss Position For In Unrealized Loss Position For Fair Value Gross Unrealized Loss Fair Value Gross Unrealized Loss U.S. corporate securities $ 35,961 $ (154) $ — $ — U.S. government securities 2,996 (1) — — Asset-backed securities 4,938 (22) — — Other debt securities 739 (6) — — Total available for sale securities 44,634 (183) — — Total debt securities $ 44,634 $ (183) $ — $ —

Property and Equipment

Property and Equipment	6 Months Ended
	Jun. 30, 2022
Property, Plant and Equipment [Abstract]
Property and Equipment	Property and Equipment Property and equipment consisted of the following at June 30, 2022 and December 31, 2021 (dollars in thousands): June 30, 2022 December 31, 2021 Computer software $ 1,253 $ 1,253 Computer equipment 9,183 9,063 Furniture and fixtures 1,253 1,181 Leasehold improvements 2,005 1,478 Total 13,694 12,975 Less: accumulated depreciation and amortization (10,487) (9,965) Property and equipment, net $ 3,207 $ 3,010 Depreciation and amortization expense for property and equipment totaled $0.3 million and $0.5 million for the three months ended June 30, 2022 and 2021, respectively, and totaled $0.6 million and $1.0 million for the six months ended June 30, 2022 and 2021, respectively. Amortization of computer software charged to operations for the three months ended June 30, 2022 and 2021 was immaterial for both periods, and is included in depreciation expense. Amortization of computer software charged to operations for the six months ended June 30, 2022 and 2021 was $0.1 million and $0.1 million, respectively.

Goodwill and Identified Intangi

Goodwill and Identified Intangible Assets	6 Months Ended
	Jun. 30, 2022
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill and Identified Intangible Assets	Goodwill and Identified Intangible Assets Goodwill Goodwill was recorded as a result of the acquisition of the Company in 2014 by funds affiliated with Golden Gate Capital and the acquisitions made by the Company in 2019 of Teckst Inc. and SpeechIQ LLC. Subsequent to the annual impairment test completed during the fourth quarter of 2021, the Company believes there have been no triggering events that would require an impairment review of goodwill outside of the required annual impairment review. No impairment charges were recorded during the three and six months ended June 30, 2022 and 2021. There were no changes in the carrying amount of goodwill during the six months ended June 30, 2022 or the year ended December 31, 2021. Identified Intangible Assets Intangible assets were acquired in connection with the acquisition of the Company in March 2014 by Golden Gate Capital, and the Company’s acquisition of Teckst Inc., SpeechIQ LLC and BusinessPhone in October 2019, December 2019, and February 2021, respectively. Amortization expense related to the Company’s identified intangible assets was $0.8 million and $1.1 million for the three months ended June 30, 2022 and 2021, respectively, and $1.9 million and $2.2 million for the six months ended June 30, 2022 and 2021, respectively. On the face of the consolidated statements of operations and comprehensive loss the amortization of technology-based intangible assets is included within cost of revenue, the amortization of marketing-based and customer-based intangible assets are included within sales and marketing expense, and the amortization of the acquired workforce is included within cost of revenue and research and development expense. Identified intangible assets consisted of the following at June 30, 2022 (dollars in thousands): Cost Accumulated Carrying Weighted Average Marketing-based $ 1,400 $ (1,291) $ 109 1.46 Technology-based 18,300 (16,572) 1,728 1.74 Customer-based 27,700 (11,544) 16,156 7.87 Workforce-based 380 (53) 327 8.60 $ 47,780 $ (29,460) $ 18,320 Identified intangible assets consisted of the following at December 31, 2021 (dollars in thousands): Cost Accumulated Carrying Weighted Average Marketing-based $ 1,400 $ (1,253) $ 147 1.96 Technology-based 18,300 (15,791) 2,509 2.01 Customer-based 27,700 (10,506) 17,194 8.37 Workforce-based 380 (35) 345 9.10 $ 47,780 $ (27,585) $ 20,195 Future amortization of identified intangible assets at June 30, 2022 is shown below (dollars in thousands): As of June 30, 2022 Amount Remaining 2022 $ 1,604 2023 3,189 2024 2,328 2025 2,114 2026 2,096 2027 and beyond 6,989 Total future identified intangible asset amortization $ 18,320

Accrued Expenses

Accrued Expenses	6 Months Ended
	Jun. 30, 2022
Payables and Accruals [Abstract]
Accrued Expenses	Accrued Expenses Accrued expenses consisted of the following at June 30, 2022 and December 31, 2021 (dollars in thousands): June 30, 2022 December 31, 2021 Accrued bonuses $ 2,694 $ 3,580 Accrued paid time off 3,022 2,802 Accrued commissions 1,262 2,748 Other accrued expenses 3,230 4,725 Total accrued expenses $ 10,208 $ 13,855

Leases

Leases	6 Months Ended
	Jun. 30, 2022
Leases [Abstract]
Leases	Leases The Company accounts for operating leases and finance leases in accordance with U.S. GAAP, pursuant to ASC 842, Leases . The Company has leases for offices, data centers and other computer and networking equipment that expire at various dates through 2027. The Company’s leases have remaining terms of one The components of lease expenses were as follows (dollars in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Operating lease cost $ 555 $ 548 $ 1,075 $ 1,016 Finance lease cost: Amortization of right-of-use assets $ 4 $ 114 $ 7 $ 229 Interest on lease liabilities 1 5 1 12 Total finance lease cost $ 5 $ 119 $ 8 $ 241 Supplemental cash flow information related to leases was as follows (dollars in thousands): Six Months Ended June 30, 2022 2021 Cash paid for amounts included in the measurement of lease liabilities: Operating cash used in operating leases $ 1,168 $ 942 Financing cash used in finance leases 14 254 Right-of-use assets obtained in exchange for lease obligations: Operating leases $ 617 $ 3,246 Finance leases — — Supplemental balance sheet information related to leases was as follows (dollars in thousands): June 30, December 31, Operating Leases Operating lease right-of-use assets $ 5,221 $ 5,483 Operating lease liabilities: Operating lease liabilities—current $ 1,890 $ 1,946 Operating lease liabilities—less current portion 3,729 4,046 Total operating lease liabilities $ 5,619 $ 5,992 Finance Leases Property and equipment, gross $ 301 $ 2,182 Less: accumulated depreciation and amortization (237) (1,621) Property and equipment, net $ 64 $ 561 Finance lease liabilities: Finance lease liabilities—current $ 25 $ 26 Finance lease liabilities—less current portion — 11 Total finance lease liabilities $ 25 $ 37 Weighted average remaining terms were as follows: June 30, December 31, Weighted average remaining lease term Operating Leases 3.40 years 3.58 years Finance Leases 0.92 years 1.67 years Weighted average discount rates were as follows: June 30, December 31, Weighted average discount rate Operating Leases 8.7 % 8.1 % Finance Leases 7.5 % 7.5 % Maturities of lease liabilities were as follows (dollars in thousands): As of June 30, 2022 Operating Finance Remaining 2022 $ 1,202 $ 14 2023 1,974 12 2024 1,274 — 2025 1,114 — 2026 481 — 2027 and beyond 172 — Total lease payments 6,217 26 Less: imputed interest (598) (1) Total $ 5,619 $ 25
Leases	Leases The Company accounts for operating leases and finance leases in accordance with U.S. GAAP, pursuant to ASC 842, Leases . The Company has leases for offices, data centers and other computer and networking equipment that expire at various dates through 2027. The Company’s leases have remaining terms of one The components of lease expenses were as follows (dollars in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Operating lease cost $ 555 $ 548 $ 1,075 $ 1,016 Finance lease cost: Amortization of right-of-use assets $ 4 $ 114 $ 7 $ 229 Interest on lease liabilities 1 5 1 12 Total finance lease cost $ 5 $ 119 $ 8 $ 241 Supplemental cash flow information related to leases was as follows (dollars in thousands): Six Months Ended June 30, 2022 2021 Cash paid for amounts included in the measurement of lease liabilities: Operating cash used in operating leases $ 1,168 $ 942 Financing cash used in finance leases 14 254 Right-of-use assets obtained in exchange for lease obligations: Operating leases $ 617 $ 3,246 Finance leases — — Supplemental balance sheet information related to leases was as follows (dollars in thousands): June 30, December 31, Operating Leases Operating lease right-of-use assets $ 5,221 $ 5,483 Operating lease liabilities: Operating lease liabilities—current $ 1,890 $ 1,946 Operating lease liabilities—less current portion 3,729 4,046 Total operating lease liabilities $ 5,619 $ 5,992 Finance Leases Property and equipment, gross $ 301 $ 2,182 Less: accumulated depreciation and amortization (237) (1,621) Property and equipment, net $ 64 $ 561 Finance lease liabilities: Finance lease liabilities—current $ 25 $ 26 Finance lease liabilities—less current portion — 11 Total finance lease liabilities $ 25 $ 37 Weighted average remaining terms were as follows: June 30, December 31, Weighted average remaining lease term Operating Leases 3.40 years 3.58 years Finance Leases 0.92 years 1.67 years Weighted average discount rates were as follows: June 30, December 31, Weighted average discount rate Operating Leases 8.7 % 8.1 % Finance Leases 7.5 % 7.5 % Maturities of lease liabilities were as follows (dollars in thousands): As of June 30, 2022 Operating Finance Remaining 2022 $ 1,202 $ 14 2023 1,974 12 2024 1,274 — 2025 1,114 — 2026 481 — 2027 and beyond 172 — Total lease payments 6,217 26 Less: imputed interest (598) (1) Total $ 5,619 $ 25

Borrowings Under Term Loan and

Borrowings Under Term Loan and Line of Credit	6 Months Ended
	Jun. 30, 2022
Debt Disclosure [Abstract]
Borrowings Under Term Loan and Line of Credit	Borrowings Under Term Loan and Line of Credit At June 30, 2022 and December 31, 2021, term loan borrowings were as follows (dollars in thousands): June 30, 2022 December 31, 2021 Total term loan obligations $ 54,793 $ 55,020 Less: current portion of term loan (701) (561) Long-term term loan obligations $ 54,092 $ 54,459 The Company entered into a term loan and revolving credit facility with PNC Bank on November 7, 2016 (as amended, the “Credit Facility”), which has been amended several times, more recently as of August 2, 2021. The Credit Facility provides for a $57.6 million term loan, a $5.0 million line of credit and a $1.5 million letter of credit sub-facility. The term loan is due December 31, 2025. Term loan repayments made by the Company totaled $0.1 million and $0.4 million during the three months ended June 30, 2022 and 2021, respectively, and $0.3 million and $0.7 million during the six months ended June 30, 2022 and 2021, respectively. The Company accounts for previously deferred original issue discount and loan fees in the amount of $0.3 million related to the original Credit Facility dated November 7, 2016, first amendment to the Credit Facility dated February 28, 2018, and third amendment to Credit Facility dated December 16, 2019, and the additional original issue discount in the amount of $0.2 million related to the seventh amendment to Credit Facility dated August 2, 2021 by amortizing and recording to interest expense over the remaining term of the amended Credit Facility using the effective interest method. Third party loan fees totaling $0.1 million associated with the $13.9 million increase of the term loan related to the third amendment to Credit Facility are expensed upon close of the loan. Total unamortized loan costs associated with the term loan totaled $0.4 million and $0.4 million at June 30, 2022 and December 31, 2021, respectively and are recorded within term loan, net of current. The Company was in compliance with all debt covenants at June 30, 2022 and December 31, 2021 and was in compliance with all debt covenants as of the date of issuance of these consolidated financial statements. There was no unused borrowing capacity under the term loan portion of the Credit Facility at June 30, 2022 or December 31, 2021. There were no amounts outstanding under the revolving portion of the Credit Facility as of June 30, 2022 or December 31, 2021. Aggregate principal maturities of the term loan as of June 30, 2022 was as follows (dollars in thousands): As of June 30, 2022 Amount to Mature Remaining 2022 $ 280 2023 982 2024 1,753 2025 52,158 Total $ 55,173 The net carrying amount of the liability component of the term loan was as follows (dollars in thousands): June 30, 2022 December 31, 2021 Principal $ 55,173 $ 55,454 Less: Unamortized issuance costs (380) (434) Net carrying amount $ 54,793 $ 55,020 On November 8, 2016, the Company established an irrevocable letter of credit in the amount of $0.3 million using a sub-facility under the Credit Facility, to serve as a security deposit for the Company’s San Francisco office. The letter of credit automatically extends for one On February 11, 2022, the Company established an irrevocable standby letter of credit in the amount of $0.3 million using a sub-facility under the Credit Facility, to serve as a guarantee in connection with the buildout of the office that LiveVox Colombia SAS leases in Medellin, Colombia. The standby letter of credit expires one year from the issuance date.

Letters of Credit

Letters of Credit	6 Months Ended
	Jun. 30, 2022
Debt Disclosure [Abstract]
Letters of Credit	Borrowings Under Term Loan and Line of Credit At June 30, 2022 and December 31, 2021, term loan borrowings were as follows (dollars in thousands): June 30, 2022 December 31, 2021 Total term loan obligations $ 54,793 $ 55,020 Less: current portion of term loan (701) (561) Long-term term loan obligations $ 54,092 $ 54,459 The Company entered into a term loan and revolving credit facility with PNC Bank on November 7, 2016 (as amended, the “Credit Facility”), which has been amended several times, more recently as of August 2, 2021. The Credit Facility provides for a $57.6 million term loan, a $5.0 million line of credit and a $1.5 million letter of credit sub-facility. The term loan is due December 31, 2025. Term loan repayments made by the Company totaled $0.1 million and $0.4 million during the three months ended June 30, 2022 and 2021, respectively, and $0.3 million and $0.7 million during the six months ended June 30, 2022 and 2021, respectively. The Company accounts for previously deferred original issue discount and loan fees in the amount of $0.3 million related to the original Credit Facility dated November 7, 2016, first amendment to the Credit Facility dated February 28, 2018, and third amendment to Credit Facility dated December 16, 2019, and the additional original issue discount in the amount of $0.2 million related to the seventh amendment to Credit Facility dated August 2, 2021 by amortizing and recording to interest expense over the remaining term of the amended Credit Facility using the effective interest method. Third party loan fees totaling $0.1 million associated with the $13.9 million increase of the term loan related to the third amendment to Credit Facility are expensed upon close of the loan. Total unamortized loan costs associated with the term loan totaled $0.4 million and $0.4 million at June 30, 2022 and December 31, 2021, respectively and are recorded within term loan, net of current. The Company was in compliance with all debt covenants at June 30, 2022 and December 31, 2021 and was in compliance with all debt covenants as of the date of issuance of these consolidated financial statements. There was no unused borrowing capacity under the term loan portion of the Credit Facility at June 30, 2022 or December 31, 2021. There were no amounts outstanding under the revolving portion of the Credit Facility as of June 30, 2022 or December 31, 2021. Aggregate principal maturities of the term loan as of June 30, 2022 was as follows (dollars in thousands): As of June 30, 2022 Amount to Mature Remaining 2022 $ 280 2023 982 2024 1,753 2025 52,158 Total $ 55,173 The net carrying amount of the liability component of the term loan was as follows (dollars in thousands): June 30, 2022 December 31, 2021 Principal $ 55,173 $ 55,454 Less: Unamortized issuance costs (380) (434) Net carrying amount $ 54,793 $ 55,020 On November 8, 2016, the Company established an irrevocable letter of credit in the amount of $0.3 million using a sub-facility under the Credit Facility, to serve as a security deposit for the Company’s San Francisco office. The letter of credit automatically extends for one On February 11, 2022, the Company established an irrevocable standby letter of credit in the amount of $0.3 million using a sub-facility under the Credit Facility, to serve as a guarantee in connection with the buildout of the office that LiveVox Colombia SAS leases in Medellin, Colombia. The standby letter of credit expires one year from the issuance date.

Related Party Transactions

Related Party Transactions	6 Months Ended
	Jun. 30, 2022
Related Party Transactions [Abstract]
Related Party Transactions	Related Party Transactions The Company pays monthly board of director fees plus reimbursement of expenses incurred on behalf of the Company to members of the Company’s board of directors. During the three and six months ended June 30, 2022, board of director fees totaled $0.2 million and $0.4 million, respectively, and expense reimbursements were immaterial during both periods. The Company also granted RSUs to directors on August 18, 2021 under the 2021 Plan. During the three and six months ended June 30, 2022, stock-based compensation expense relating to the RSU awards to the board of directors totaled $0.2 million and $0.3 million, respectively. As of June 30, 2022, the unpaid balance of board of director fees due to related parties was immaterial. During the three and six months ended June 30, 2021, board of director fees totaled $0.1 million and $0.2 million, respectively, and there were no expense reimbursements during either period. In connection with the Merger consummated on June 18, 2021, the VCIP awards granted to the board of directors were liquidated, which resulted in $4.3 million expenses related to the board of directors during the three and six months ended June 30, 2021. As of December 31, 2021, the unpaid balance of board of director fees due to related parties was immaterial. Prior to the closing of the Merger on June 18, 2021, Old LiveVox paid quarterly management fees plus reimbursement of expenses incurred on behalf of Old LiveVox to funds affiliated with Golden Gate Capital, its majority shareholder pre-Merger. During the three and six months ended June 30, 2021, the Company obtained a refund of management fees totaled $0.1 million and $0, respectively, and expense reimbursements were immaterial for both periods. The payment of management fees and reimbursement of expenses to funds affiliated with Golden Gate Capital has been discontinued since the Merger. There were no management fees or expense reimbursements during the three and six months ended June 30, 2022, and no unpaid balance as of June 30, 2022 or December 31, 2021. There were no related party accounts receivable as of June 30, 2022 or December 31, 2021.

Stock Warrants

Stock Warrants	6 Months Ended
	Jun. 30, 2022
Equity [Abstract]
Stock Warrants	Stock Warrants Public and Forward Purchase Warrants Immediately following the Merger, LiveVox assumed 833,333 Forward Purchase Warrants and 12,499,995 Public Warrants that had been previously issued by Crescent. Each whole Warrant entitles the holder to purchase one share of the Company’s Class A common stock at a price of $11.50 per share, subject to adjustments. The Company may redeem the outstanding Public Warrants, in whole and not in part, upon a minimum of 30 days’ prior written notice of redemption (“Redemption Period”). For purposes of the redemption, “Redemption Price” shall mean the last reported sales price of the Company’s common stock for any twenty trading days within the thirty The Forward Purchase Warrants and the shares of Class A common stock issuable upon the exercise of the Forward Purchase Warrants are transferable, assignable and salable, subject to certain limited exceptions. Additionally, the Forward Purchase Warrants are exercisable for cash or on a cashless basis, at the holder’s option, and are non-redeemable so long as they are held by the initial purchasers or their permitted transferees. If the Forward Purchase Warrants are held by someone other than the initial purchasers or their permitted transferees then such Warrants will be redeemable by the Company and exercisable by the warrant holders on the same basis as the Public Warrants. As of June 30, 2022, there were 13,333,328 Warrants outstanding, and no Warrants have been exercised. Common Stock On June 22, 2021, the Company’s Class A common stock, publicly traded warrants and publicly traded units began trading on Nasdaq under the ticker symbols “LVOX”, “LVOXW” and “LVOXU,” respectively. Pursuant to the Company’s certificate of incorporation, the Company is authorized to issue 500,000,000 shares of Class A common stock with a par value of $0.0001 per share. As of June 30, 2022, the Company had 91,547,358 shares of Class A common stock issued and outstanding (99,091,108 shares of common stock, less 7,543,750 of which are held in an escrow account to be released only if the price of Class A common stock trading on Nasdaq exceeds certain thresholds during the seven-year period beginning June 18, 2021 (the “Escrowed Shares”)). As of December 31, 2021, 500,000,000 shares of Class A common stock were authorized, and 90,696,977 shares were issued and outstanding (98,240,727 shares of common stock, less 7,543,750 Escrowed Shares). The accumulated other comprehensive loss and accumulated deficit are included in stockholders’ equity. At June 30, 2022 and December 31, 2021, the accumulated other comprehensive loss totaled $1.9 million and $0.5 million, respectively. The Company’s accumulated deficit totaled $151.8 million and $128.0 million at June 30, 2022 and December 31, 2021, respectively. Preferred Stock Pursuant to the Company’s certificate of incorporation, the Company is authorized to issue 25,000,000 shares of preferred stock having a par value of $0.0001 per share. As of June 30, 2022, no shares of LiveVox preferred stock were issued and outstanding. As of December 31, 2021, 25,000,000 shares of preferred stock were authorized, and no shares of preferred stock were issued and outstanding.

Stockholders' Equity

Stockholders' Equity	6 Months Ended
	Jun. 30, 2022
Equity [Abstract]
Stockholders' Equity	Stock Warrants Public and Forward Purchase Warrants Immediately following the Merger, LiveVox assumed 833,333 Forward Purchase Warrants and 12,499,995 Public Warrants that had been previously issued by Crescent. Each whole Warrant entitles the holder to purchase one share of the Company’s Class A common stock at a price of $11.50 per share, subject to adjustments. The Company may redeem the outstanding Public Warrants, in whole and not in part, upon a minimum of 30 days’ prior written notice of redemption (“Redemption Period”). For purposes of the redemption, “Redemption Price” shall mean the last reported sales price of the Company’s common stock for any twenty trading days within the thirty The Forward Purchase Warrants and the shares of Class A common stock issuable upon the exercise of the Forward Purchase Warrants are transferable, assignable and salable, subject to certain limited exceptions. Additionally, the Forward Purchase Warrants are exercisable for cash or on a cashless basis, at the holder’s option, and are non-redeemable so long as they are held by the initial purchasers or their permitted transferees. If the Forward Purchase Warrants are held by someone other than the initial purchasers or their permitted transferees then such Warrants will be redeemable by the Company and exercisable by the warrant holders on the same basis as the Public Warrants. As of June 30, 2022, there were 13,333,328 Warrants outstanding, and no Warrants have been exercised. Common Stock On June 22, 2021, the Company’s Class A common stock, publicly traded warrants and publicly traded units began trading on Nasdaq under the ticker symbols “LVOX”, “LVOXW” and “LVOXU,” respectively. Pursuant to the Company’s certificate of incorporation, the Company is authorized to issue 500,000,000 shares of Class A common stock with a par value of $0.0001 per share. As of June 30, 2022, the Company had 91,547,358 shares of Class A common stock issued and outstanding (99,091,108 shares of common stock, less 7,543,750 of which are held in an escrow account to be released only if the price of Class A common stock trading on Nasdaq exceeds certain thresholds during the seven-year period beginning June 18, 2021 (the “Escrowed Shares”)). As of December 31, 2021, 500,000,000 shares of Class A common stock were authorized, and 90,696,977 shares were issued and outstanding (98,240,727 shares of common stock, less 7,543,750 Escrowed Shares). The accumulated other comprehensive loss and accumulated deficit are included in stockholders’ equity. At June 30, 2022 and December 31, 2021, the accumulated other comprehensive loss totaled $1.9 million and $0.5 million, respectively. The Company’s accumulated deficit totaled $151.8 million and $128.0 million at June 30, 2022 and December 31, 2021, respectively. Preferred Stock Pursuant to the Company’s certificate of incorporation, the Company is authorized to issue 25,000,000 shares of preferred stock having a par value of $0.0001 per share. As of June 30, 2022, no shares of LiveVox preferred stock were issued and outstanding. As of December 31, 2021, 25,000,000 shares of preferred stock were authorized, and no shares of preferred stock were issued and outstanding.

Analysis of the Changes in Accu

Analysis of the Changes in Accumulated Other Comprehensive Income (Loss)	6 Months Ended
	Jun. 30, 2022
Equity [Abstract]
Analysis of the Changes in Accumulated Other Comprehensive Income (Loss)	Analysis of the Changes in Accumulated Other Comprehensive Income (Loss)Accumulated other comprehensive income (loss) in the Company’s consolidated balance sheets includes foreign currency translation items associated with the Company’s foreign operations, and unrealized gain or loss on the Company’s marketable securities available for sale. Following is an analysis of the changes in accumulated other comprehensive loss, net of applicable taxes, at June 30, 2022 and 2021 (dollars in thousands): June 30, 2021 Foreign currency translation adjustment Net unrealized loss on marketable securities Total accumulated other comprehensive loss Balance, beginning of period $ (206) $ — $ (206) Other comprehensive income 14 — 14 Balance, end of period $ (192) $ — $ (192) June 30, 2022 Foreign currency translation adjustment Net unrealized loss on marketable securities Total accumulated other comprehensive loss Balance, beginning of period $ (300) $ (177) $ (477) Other comprehensive loss (202) (1,176) (1,378) Balance, end of period $ (502) $ (1,353) $ (1,855) Components of other comprehensive income (loss) and related taxes for the three and six months ended June 30, 2022 and 2021 are as follows (dollars in thousands): Three Months Ended 2022 2021 Before tax Tax effect Net of tax Before tax Tax effect Net of tax Foreign currency translation adjustment $ (156) $ (3) $ (153) $ (25) $ — $ (25) Net unrealized loss on marketable securities (295) (7) (288) — — — Total other comprehensive income (loss) $ (451) $ (10) $ (441) $ (25) $ — $ (25) Six Months Ended June 30, 2022 2021 Before tax Tax effect Net of tax Before tax Tax effect Net of tax Foreign currency translation adjustment $ (199) $ 3 $ (202) $ 14 $ — $ 14 Net unrealized loss on marketable securities (1,160) 16 (1,176) — — — Total other comprehensive income (loss) $ (1,359) $ 19 $ (1,378) $ 14 $ — $ 14 The amount of net realized loss on sale of marketable securities that has been previously included as net unrealized loss in other comprehensive income (loss) and then reclassified out of other comprehensive income (loss) into earnings during the three and six months ended June 30, 2022 is immaterial. There was no reclassification during the three and six months ended June 30, 2021.

Stock-Based Compensation

Stock-Based Compensation	6 Months Ended
	Jun. 30, 2022
Share-Based Payment Arrangement [Abstract]
Stock-Based Compensation	Stock-Based Compensation Management Incentive Units During 2019, LiveVox TopCo established a Management Incentive Unit program whereby the LiveVox TopCo board of directors has the power and discretion to approve the issuance of Class B Units of LiveVox TopCo that represent MIUs to any manager, director, employee, officer or consultant of the Company or its subsidiaries. Vesting begins on the date of issuance, and the MIUs vest ratably over five years with 20% of the MIUs vesting on each anniversary of a specified vesting commencement date, subject to the grantee’s continued employment with the Company on the applicable vesting date. Vesting of the MIUs will accelerate upon consummation of a “sale of the company”, which is defined by the LiveVox TopCo limited liability company agreement. The Company records stock-based compensation expense for the issued and outstanding MIUs based on the service condition on a straight-line basis over the requisite service period of five years, reduced for actual forfeited MIUs. Stock-based compensation expense for MIUs is measured based on the grant date fair value of the award estimated by using a Monte Carlo simulation. The weighted average assumptions (weighted by relative grant date fair value) used in the Monte Carlo simulation to value MIUs during the periods presented are as follows: June 30, 2022 December 31, 2021 Holding period 2.00 years 2.00 years Volatility 45.0 % 45.0 % Discount for lack of marketability 28.0 % 28.0 % Risk-free rate 1.6 % 1.6 % MIU activities for the six months ended June 30, 2022 are summarized as follows (in thousands, except for per share data): Number of Shares Weighted-average Grant Date Fair Value (per share) Weighted-average Remaining Contractual Term (1) Outstanding at December 31, 2021 2,814 $ 0.79 Granted — — Vested (704) 0.79 Forfeited — — Outstanding at June 30, 2022 2,110 $ 0.79 1.13 years (1) The weighted-average remaining contractual term is calculated as the sum of the weighted amount of time between the reporting period end and the vest date divided by the sum of the shares that are outstanding by the end of the reporting period. 2021 Equity Incentive Plan On June 16, 2021, the stockholders of the Company approved the 2021 Plan, which became effective upon the closing of the Merger on June 18, 2021. As of June 30, 2022, the number of shares reserved for issuance is 14,682,036. The Company grants RSUs and PSUs to employees, executives, directors, and eligible consultants of the Company. On May 05, 2022, the Company corrected the terms of the PSUs granted to two executives with a grant date of February 11, 2022, to provide that the upper tranche of the volume-weighted average price per share (the “VWAP”) hurdle be increased from $17.00 to $17.50 with all other terms unchanged. The increase of the upper tranche of VWAP hurdle would not change the fair value of the applicable executives’ PSUs on the modification date or result in incremental compensation cost to recognize, but increased the requisite service period of the modified PSUs. The Company elects to recognize (a) the unrecognized compensation expense remaining from the original grant-date valuation over the remainder of the original requisite service period and (b) the incremental compensation expense over the additional service period. As discussed above, the incremental compensation expense associated with the modification is zero. Therefore, the compensation expense for the modified PSUs is recognized over the remainder of the original requisite service period. Restricted Stock Units RSUs are subject to service conditions only. Stock-based compensation expense for RSUs issued to employees is recognized on a straight-line basis over the vesting period for the entire award, reduced for actual forfeited RSUs. Stock-based compensation expense for RSUs issued to nonemployees is recognized as the goods are received or services are performed. The amount of compensation cost recognized at any date must at least equal the portion of the grant-date value of the award that is vested at that date. The fair value of the RSUs is estimated by using the closing price of the Company’s Class A common stock on Nasdaq on the measurement date. As of June 30, 2022, all RSUs granted to employees and nonemployees are classified as equity. Employee RSU activities for the six months ended June 30, 2022 are summarized as follows (in thousands, except for per share data): Equity-classified RSUs - employee (1) Number of Shares Weighted-average Grant Date Fair Value (per share) Weighted-average Remaining Contractual Term (2) Outstanding at December 31, 2021 4,962 $ 6.44 Granted 2,111 3.39 Vested (1,049) 6.49 Forfeited (291) 6.27 Outstanding at June 30, 2022 5,733 $ 5.32 1.85 years (1) Represents awards granted to employees, executives and directors of the Company. (2) The weighted-average remaining contractual term is calculated as the sum of the weighted amount of time between the reporting period end and the vest date divided by the sum of the shares that are outstanding by the end of the reporting period. The aggregate fair value of employee RSUs outstanding as of June 30, 2022, based on the fair value at the reporting period end, was $9.5 million. The aggregate fair value of employee RSUs vested during the six months ended June 30, 2022, based on the fair value on the vest date, was $1.6 million. Nonemployee RSU activities for the six months ended June 30, 2022 are summarized as follows (in thousands, except for per share data): Equity-classified RSUs - nonemployee (1) Number of Shares Weighted-average Grant Date Fair Value (per share) Weighted-average Remaining Contractual Term (2) Outstanding at December 31, 2021 20 $ 6.51 Granted 2 4.94 Vested (6) 6.34 Forfeited — — Outstanding at June 30, 2022 16 $ 6.34 1.60 years (1) Represents awards granted to eligible consultants of the Company. (2) The weighted-average remaining contractual term is calculated as the sum of the weighted amount of time between the reporting period end and the vest date divided by the sum of the shares that are outstanding by the end of the reporting period. The aggregate fair value of nonemployee RSUs outstanding as of June 30, 2022, based on the fair value at the reporting period end, was immaterial. The aggregate fair value of nonemployee RSUs vested during the six months ended June 30, 2022, based on the fair value on the vest date, was immaterial. Performance-Based Restricted Stock Units PSUs vest either based on the achievement of predetermined market conditions or based on both service and market conditions. The Company recognizes stock-based compensation expense for PSUs on a tranche-by-tranche basis (i.e., the accelerated attribution method) over an employee’s requisite service period, which is the longer of the time-vesting period or the derived service period inferred from the valuation model. As of June 30, 2022, all PSUs granted to employees are classified as equity, and stock-based compensation expense of equity-classified PSUs is recognized provided that the good is delivered or the service is rendered, regardless of when, if ever, the market conditions are satisfied. The Company estimates the fair value of the PSUs at each measurement date by using a Monte Carlo simulation. The weighted average assumptions (weighted by relative grant date fair value) used in the Monte Carlo simulation to value PSUs granted during the periods presented are as follows: June 30, 2022 December 31, 2021 Stock price $ 4.94 $ 6.13 Measurement period 30.00 years 30.00 years Expected volatility 47.50 % 47.50 % Risk-free rate 2.24 % 1.89 % Vesting hurdle 1 $ 12.50 $ 12.50 Vesting hurdle 2 $ 15.00 $ 15.00 Vesting hurdle 3 $ 17.50 $ 17.50 PSU activities for the six months ended June 30, 2022 are summarized as follows (in thousands, except for per share data): Equity-classified PSUs - employee (1) Number of Shares Weighted-average Grant Date Fair Value (per share) Weighted-average Remaining Contractual Term (2) Outstanding at December 31, 2021 1,612 $ 6.50 Granted 125 4.94 Vested — — Forfeited — — Outstanding at June 30, 2022 1,737 $ 6.39 10.42 years (1) Represents awards granted to employees and executives of the Company. (2) The weighted-average remaining contractual term is calculated as the sum of the weighted amount of time between the reporting period end and the vest date divided by the sum of the shares that are outstanding by the end of the reporting period. The aggregate fair value of PSUs outstanding as of June 30, 2022, based on the fair value at the reporting period end, was $2.9 million. None of the PSUs vested during the six months ended June 30, 2022. Stock-Based Compensation Expense The following tables present the Company’s stock-based compensation expense by financial statement line item and by award type for the three and six months ended June 30, 2022 and 2021 (dollars in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Cost of revenue $ 403 $ 14 $ 715 $ 28 Sales and marketing expense 870 28 1,477 56 General and administrative expense 941 69 1,601 138 Research and development expense 1,209 28 2,109 56 Total stock-based compensation $ 3,423 $ 139 $ 5,902 $ 278 Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Equity-classified awards: MIUs $ 139 $ 139 $ 278 $ 278 RSUs - employee 2,997 — 5,064 — RSUs - nonemployee 15 — 23 — PSUs - employee 272 — 537 — Total equity-classified awards 3,423 139 5,902 278 Total stock-based compensation $ 3,423 $ 139 $ 5,902 $ 278 There were no income tax benefits recognized for the three and six months ended June 30, 2022, related to tax deductions from RSU awards vested. Due to the Company’s net operating loss, the related tax deductions result in deferred tax assets that are fully offset with a valuation allowance. None of the RSUs vested during the three and six months ended June 30, 2021, and therefore there were no income tax benefits recognized during those periods. As of June 30, 2022, unrecognized stock-based compensation expense related to nonvested awards by award type and their expected weighted-average recognition periods are summarized in the following table (dollars in thousands): Unrecognized Stock-based Compensation Expense Weighted-average Recognition Period (1) Equity-classified awards: MIUs $ 1,390 2.50 years RSUs - employee 29,281 3.33 years RSUs - nonemployee 104 2.98 years PSUs - employee 10,178 10.42 years Total equity-classified awards 40,953 Total unrecognized stock-based compensation $ 40,953 (1) The weighted-average recognition period is calculated as the sum of the weighted remaining period to recognize expense for nonvested awards divided by the sum of the shares that are expected to vest for all awards that have not vested or expired by the end of the reporting period. For awards for which the straight-line method is used for expense recognition, the remaining recognition period is the amount of time between the end of the reporting period and the end of the entire award. For awards for which the accelerated attribution method is used for expense recognition, the remaining recognition period is the amount of time between the end of the reporting period and the end of each separately vesting portion of the award.

Geographic Information

Geographic Information	6 Months Ended
	Jun. 30, 2022
Segment Reporting [Abstract]
Geographic Information	Geographic InformationDisaggregation of Revenue The following table disaggregates the Company’s revenue by geographic area for the three and six months ended June 30, 2022 and 2021 (dollars in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 United States $ 30,756 $ 27,303 $ 60,305 $ 53,732 Americas (excluding United States) 936 653 1,988 1,304 Asia 1,256 918 2,715 1,760 Europe 39 39 72 62 Total revenue $ 32,987 $ 28,913 $ 65,080 $ 56,858 In addition, 99.5% of the Company’s revenue is denominated in U.S. dollars and 0.5% is denominated in foreign currencies. Property and Equipment The following table summarizes total property and equipment, net in the respective locations at June 30, 2022 and December 31, 2021 (dollars in thousands): June 30, 2022 December 31, 2021 United States $ 1,680 $ 1,989 Americas (excluding United States) 401 367 Asia 1,126 654 Property and equipment, net $ 3,207 $ 3,010 The geographical location of the Company’s customers affects the nature, amount, timing and uncertainty of revenue and cash flows due to the potential for unfavorable and uncertain regulatory, political, economic and tax conditions. These uncertainties can impact the amount of revenue recognized through price adjustments and uncertainty of cash flows that may arise due to local regulations.

Income Taxes

Income Taxes	6 Months Ended
	Jun. 30, 2022
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes The effective tax rate used for interim periods is the estimated annual effective consolidated tax rate, based on the current estimate of full year results, except that taxes related to specific discrete events, if any, are recorded in the interim period in which they occur. The annual effective tax rate is based upon several significant estimates and judgments, including the estimated annual pre-tax income of the Company in each tax jurisdiction in which it operates, and the development of tax planning strategies during the year. A valuation allowance is provided when it is more likely than not that some portion or all of a deferred tax asset will not be realized. In addition, the Company’s tax expense can be impacted by changes in tax rates or laws and other factors that cannot be predicted with certainty. As such, there can be significant volatility in interim tax provisions. The provision for (benefit from) income taxes was $(0.2) million and $0.1 million for the three months ended June 30, 2022 and 2021, respectively, and $0.3 million and $0.1 million for the six months ended June 30, 2022 and 2021, respectively. The benefit from or provision for income taxes for the three and six months ended June 30, 2022 and 2021 consisted primarily of foreign and state income taxes. The effective tax rates were 2.21% and (0.07)% for the three months ended June 30, 2022 and 2021, respectively, and (1.38)% and (0.11)% for the six months ended June 30, 2022 and 2021, respectively. The change in the effective tax rate for the six months ended June 30, 2022, relative to 2021, was primarily attributable to an increase in foreign taxes and certain nondeductible expense. The Company files income tax returns in the U.S. federal jurisdiction, various state jurisdictions, India and Colombia. The tax returns are subject to statutes of limitations that vary by jurisdiction. At June 30, 2022, the Company remains subject to U.S. and certain state income tax examinations for tax years 2018 through 2021, and in certain other states for tax years 2017 through 2021. However, due to the Company’s net operating loss carryforwards in various jurisdictions, tax authorities have the ability to adjust carryforwards related to closed years.

Retirement Benefit Plan

Retirement Benefit Plan	6 Months Ended
	Jun. 30, 2022
Retirement Benefits [Abstract]
Retirement Benefit Plan	Retirement Benefit PlanThe Company amended its existing 401(k)

Fair Value Measurement

Fair Value Measurement	6 Months Ended
	Jun. 30, 2022
Fair Value Disclosures [Abstract]
Fair Value Measurement	Fair Value Measurement The following table sets forth the fair value of the Company’s assets and liabilities at June 30, 2022 (dollars in thousands): Level 1 Level 2 Level 3 Totals Cash and cash equivalents $ 29,873 $ — $ — $ 29,873 Restricted cash 100 — — 100 Marketable securities — 47,220 — 47,220 Total assets $ 29,973 $ 47,220 $ — $ 77,193 Term loan $ — $ 54,793 $ — $ 54,793 Finance lease obligations — 25 — 25 Warrant liability—Forward Purchase Warrants — — 283 283 Total liabilities $ — $ 54,818 $ 283 $ 55,101 The following table sets forth the fair value of the Company’s assets and liabilities at December 31, 2021 (dollars in thousands): Level 1 Level 2 Level 3 Totals Cash and cash equivalents $ 47,217 $ — $ — $ 47,217 Restricted cash 100 — — 100 Marketable securities — 49,374 — 49,374 Total assets $ 47,317 $ 49,374 $ — $ 96,691 Term loan $ — $ 55,020 $ — $ 55,020 Finance lease obligations — 37 — 37 Warrant liability—Forward Purchase Warrants — — 767 767 Total liabilities $ — $ 55,057 $ 767 $ 55,824 Level 1 and Level 2 of the Fair Value Hierarchy As of June 30, 2022 and December 31, 2021, the carrying amounts of the Company’s cash, cash equivalents and restricted cash approximate their fair values due to their short maturities and have been classified as Level 1 of the fair value hierarchy. The fair value of the term loan and finance lease obligations approximates their carrying value. The fair value is determined based on observable inputs on the price of the term loan in the market and has been classified as Level 2 of the fair value hierarchy. The fair value of the Company’s AFS debt securities is determined based on valuations provided by external investment managers who obtain them from a variety of industry standard data providers and has been classified as Level 2 of the fair value hierarchy. Refer to Note 4 for additional information regarding the fair value of the Company’s marketable securities. Level 3 of the Fair Value Hierarchy The Company’s liability related to the Forward Purchase Warrants is measured at fair value on a recurring basis and is classified as Level 3 within the fair value hierarchy. There were no other assets or liabilities measured at fair value on a recurring basis at June 30, 2022 or December 31, 2021. Warrant liability—Forward Purchase Warrants As discussed in Note 2(y), 833,333 Forward Purchase Warrants were issued pursuant to the Forward Purchase Agreement dated January 13, 2021 between Crescent and Old LiveVox. Upon consummation of the Merger, the Company concluded that the Forward Purchase Warrants do not meet the derivative scope exception and are accounted for as derivative liabilities. The Forward Purchase Warrants are classified as Level 3 fair value measurement. The Company employed a Black-Scholes option pricing model specific to the contractual terms of the Forward Purchase Warrants to determine their fair value at each reporting period, with changes in fair value recognized in the consolidated statements of operations and comprehensive loss. Inherent in the options pricing model are assumptions related to current stock price, exercise price, expected share price volatility, expected life, risk-free interest rate and dividend yield. The stock price is based on the closing price of the Company’s Class A common stock on Nasdaq as of the valuation date. The exercise price is based on the terms of the warrant agreement. The volatility input is estimated using the implied volatility of the Public Warrants and the volatility of the Company’s peer companies. The expected life of the Forward Purchase Warrants is based on the time from valuation date to the contractual expiration date. The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of issuance for zero-coupon U.S. Treasury notes with maturities corresponding to the expected five The following table provides quantitative information regarding assumptions used in the Black Scholes option-pricing model to determine the fair value of the Forward Purchase Warrants: June 30, 2022 December 31, 2021 Stock price $ 1.66 $ 5.15 Exercise price $ 11.50 $ 11.50 Contractual term 4.00 years 4.50 years Expected volatility 80.00% 47.50% Risk-free rate 3.00% 1.20% Dividend yield 0.00% 0.00% Changes in the Level 3 Fair Value Measurement The changes in fair value of the Level 3 liabilities are as follows (dollars in thousands): June 30, 2022 December 31, 2021 Balance, beginning of period $ 767 $ 286 VCIP/OBIP payments — (286) Closing-date fair value of warrant liability — 2,008 Changes in fair value of warrant liability (484) (1,241) Balance, end of period $ 283 $ 767 During the three and six months ended June 30, 2022, the gain recognized due to decrease in the fair value of warrant liability was $0.1 million and $0.5 million, respectively, and was recorded within other income (expense), net in the consolidated statements of operations and comprehensive loss. During the three and six months ended June 30, 2021, the gain recognized due to decrease in the fair value of warrant liability was $0.4 million for both periods.

Basic and Diluted Loss Per Shar

Basic and Diluted Loss Per Share	6 Months Ended
	Jun. 30, 2022
Earnings Per Share [Abstract]
Basic and Diluted Loss Per Share	Basic and Diluted Loss Per Share As discussed in Note 2(a), the shares and corresponding capital amounts and earnings per share available for common stockholders, prior to the Merger, have been retroactively restated as shares reflecting the exchange ratio established in the Merger. As a result of the Merger, the Company has retrospectively adjusted the weighted-average number of shares of common stock outstanding prior to June 18, 2021 by multiplying them by the exchange ratio of 66,637 used to determine the number of shares of Class A common stock into which they converted. Basic net loss per share is calculated by dividing net loss by the weighted average number of shares of Class A common stock outstanding during the period, including vested stock-based payment awards and excluding any unvested stock-based payment awards and shares withheld to cover employees’ withholding taxes upon vesting of stock-based payment awards. Diluted net loss per share is computed giving effect to all potentially dilutive shares of Class A common stock, including Class A common stock issuable upon vesting of stock-based payment awards and contingent earnout shares. Basic and diluted loss per share was the same for each period presented as the inclusion of all potential Class A common stock outstanding would have been antidilutive. The computation of loss per share and weighted average shares of the Company’s common stock outstanding for the three and six months ended June 30, 2022 and 2021 are as follows (in thousands, except per share data): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Numerator: Loss attributable to common stockholders—basic and diluted $ (10,780) $ (75,843) $ (23,767) $ (80,018) Denominator: Weighted average shares outstanding—basic and diluted 91,562 69,945 91,520 68,291 Loss per share: Basic and diluted $ (0.12) $ (1.08) $ (0.26) $ (1.17) The following outstanding common stock equivalents were either considered antidilutive or were contingently issuable upon the resolution of their contingencies, and therefore, excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented (in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Earn-Out Shares (1) 5,000 5,000 5,000 5,000 Lock-Up Shares (2) 2,544 2,544 2,544 2,544 Finders Agreement Shares (3) 1,644 1,644 1,644 1,644 Warrants to purchase common stock 13,333 13,333 13,333 13,333 Shares withheld to cover employees’ withholding taxes upon vesting of RSUs 205 — 205 — Unvested RSUs 5,749 — 5,749 — Unvested PSUs 1,737 — 1,737 — Total 30,212 22,521 30,212 22,521 (1) As additional consideration payable to the LiveVox Stockholder, the Company issued 5,000,000 shares of Class A common stock (the “Earn-Out Shares”) held in an escrow account to be released only if the price of Class A common stock trading on Nasdaq exceeds certain thresholds during the seven (2) Represents 2,543,750 shares of converted Class A common stock held by the SPAC sponsor and certain independent directors (the “Lock-Up Shares”) immediately following the closing, which were placed in an escrow account to be subject to release only if the price of Class A common stock trading on Nasdaq exceeds certain thresholds during the seven (3) Represents 1,643,750 shares of Class A common stock (the “Finders Agreement Shares”) to be issued only if the price of Class A common stock trading on Nasdaq exceeds certain thresholds during the seven

Commitment and Contingencies

Commitment and Contingencies	6 Months Ended
	Jun. 30, 2022
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies Commitments As of June 30, 2022 and December 31, 2021, $55.2 million and $55.5 million of the term loan principal was outstanding, respectively. The term loan is due December 31, 2025. S ee Note 9 for more information. Contingencies The Company is subject to the possibility of various gain or loss contingencies arising in the ordinary course of business that will ultimately be resolved depending on future events. The Company considers the likelihood of loss or impairment of an asset, or the incurrence of a liability, as well as the ability to reasonably estimate the amount of loss, in determining loss contingencies. An estimated loss contingency is accrued when information available prior to issuance of the consolidated financial statements indicates that it is probable that an asset has been impaired or a liability has been incurred at the date of the consolidated financial statements, and the amount or range of loss can be reasonably estimated. Legal costs are expensed as incurred. Gain contingencies are not recognized until they are realized or realizable. Indemnification Agreements The Company has entered into indemnification agreements with its directors, officers and certain employees that will require us, among other things, to indemnify them against certain liabilities that may arise by reason of their status or service as directors, officers or employees. As of June 30, 2022 and December 31, 2021, there were no claims that the Company is aware of that could have a material effect on its consolidated balance sheets, consolidated statements of operations and comprehensive loss, or consolidated statements of cash flows. Litigation and Claims From time to time and in the ordinary course of business, the Company may be subject to various claims, charges, investigations, and litigation. The Company is engaged in two collection actions against former customers who defaulted in their contractual obligations. One of those customers has filed counterclaims against LiveVox, also alleging breach of contract. LiveVox is vigorously defending against these counterclaims, which it believes to be without merit, while pursuing its own claims in these matters. In addition, the Company was served with a complaint by another former customer for claims associated with their purchase of the LiveVox platform. LiveVox believes the claims asserted against it in this matter to be without merit, and has filed a demurrer in this action. The Company does not expect that any of these cases will have a material adverse effect on its business operations or financial position. As of the date of issuance of these consolidated financial statements, a potential loss as a result of the aforementioned cases is neither probable nor estimable.

Subsequent Events

Subsequent Events	6 Months Ended
	Jun. 30, 2022
Subsequent Events [Abstract]
Subsequent Events	Subsequent Events The Company evaluated subsequent events and transactions that occurred after the balance sheet date up to the date that the consolidated financial statements were issued. Other than as described below, the Company did not identify any other subsequent events that would have required adjustment or disclosure in the consolidated financial statements. Finders Agreement Shares On July 19, 2022, pursuant to Finders Agreement made and entered into as of January 13, 2021, by and among the Company and Neuberger Berman BD LLC (“Neuberger”), the Company issued 781,250 shares of Class A common stock to Neuberger as consideration for the performance by Neuberger of its obligations under the Finders Agreement. RSU Grants

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	6 Months Ended
	Jun. 30, 2022
Accounting Policies [Abstract]
Basis of Presentation and Principles of Consolidation	Basis of Presentation and Principles of Consolidation The accompanying unaudited consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States (“U.S. GAAP”) and applicable rules and regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Certain information and note disclosures normally included in financial statements prepared in accordance with U.S. GAAP have been condensed or omitted pursuant to such rules and regulations or if they substantially duplicate the disclosures contained in the Company’s annual audited consolidated financial statements. Therefore, these unaudited interim consolidated financial statements should be read in conjunction with the Company’s audited consolidated financial statements and related notes as of and for the year ended December 31, 2021 included in the Company’s Annual Report on Form 10-K (“Annual Report”) filed with the SEC on March 11, 2022. The information as of December 31, 2021 included in the consolidated balance sheets was derived from those audited consolidated financial statements. Pursuant to Accounting Standards Codification (“ASC”) 805, Business Combinations , the Merger completed on June 18, 2021 was accounted for as a reverse recapitalization, rather than a business combination, for financial accounting and reporting purposes. Accordingly, Old LiveVox was deemed the accounting acquirer (and legal acquiree) and Crescent was treated as the accounting acquiree (and legal acquirer). Under this method of accounting, the reverse recapitalization was treated as the equivalent of Old LiveVox issuing stock for the net assets of Crescent, accompanied by a recapitalization. The net assets of Crescent are stated at historical cost, with no goodwill or other intangible assets recorded. The consolidated assets, liabilities and results of operations prior to the Merger are those of Old LiveVox. The shares and corresponding capital amounts and earnings per share available for common stockholders in the accompanying consolidated financial statements and these related notes, prior to the Merger, have been retroactively restated as shares reflecting the exchange ratio established in the Merger Agreement. In the opinion of management, the unaudited consolidated financial statements reflect all adjustments, which are normal and recurring in nature, necessary for fair financial statement presentation. All intercompany transactions and balances have been eliminated in consolidation. Results of operations for the three and six months ended June 30, 2022 and 2021 are not necessarily indicative of the results to be expected for the full annual periods.
Use of Estimates	Use of EstimatesThe preparation of the consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting periods. Actual results could differ from those estimates, and such differences could be material to the Company’s consolidated financial position and results of operations, requiring adjustment to these balances in future periods. Significant items subject to such estimates and assumptions include, but are not limited to, the determination of the useful lives of long-lived assets, period of benefit of deferred sales commissions, allowances for doubtful accounts, fair value of marketable securities, fair value of goodwill and long-lived assets, fair value of incentive awards, fair value of warrants, establishing standalone selling price, valuation of deferred tax assets, income tax uncertainties and other contingencies, including the Company’s ability to exercise its right to repurchase incentive options from terminated employees.
Segment Information	Segment InformationThe Company has determined that its Chief Executive Officer (“CEO”) is its chief operating decision maker. The Company’s CEO reviews financial information presented on a consolidated basis for purposes of assessing performance and making decisions on how to allocate resources. Accordingly, the Company has determined that it operates in a single reportable segment.
Foreign Currency Translation	Foreign Currency TranslationThe financial position and results of operations of the Company’s international subsidiaries are measured using the local currency as the functional currency. Revenue and expenses have been translated into U.S. dollars at average exchange rates prevailing during the periods. Assets and liabilities have been translated at the rates of exchange on the balance sheet date. The resulting translation gain and loss adjustments are recorded directly as a separate component of stockholders’ equity (accumulated other comprehensive loss), unless there is a sale or complete liquidation of the underlying foreign investments, or the adjustment is inconsequential.
Fair Value of Financial Instruments	Fair Value of Financial Instruments Fair value is defined as the price that would be received from the sale of an asset or the transfer of a liability in an orderly transaction between market participants at the measurement date. The Company utilizes a fair value hierarchy to classify fair value amounts of the Company’s assets and liabilities recognized or disclosed in the Company’s consolidated financial statements based on the lowest level of input that is significant to the fair value measurement. The levels of the hierarchy are described below: • Level 1—Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets. • Level 2—Includes other inputs that are directly or indirectly observable in the marketplace. • Level 3—Unobservable inputs that are supported by little or no market activity. In determining fair value, the Company utilizes valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputs to the extent possible. Observable or market inputs reflect market data obtained from independent sources, while unobservable inputs reflect the Company’s assumptions based on the best information available. The Company recognizes transfers into and out of the levels as of the end of each reporting period. Refer to Note 19 for additional information regarding the fair value measurements.
Liquidity and Capital Resources	Liquidity and Capital ResourcesLiveVox’s consolidated financial statements have been prepared assuming the Company will continue as a going concern for the 12-month period from the date of issuance of the consolidated financial statements, which contemplates the realization of assets and the settlement of liabilities and commitments in the normal course of business.The Company believes it has sufficient financial resources for at least the next 12 months from the date these consolidated financial statements are issued.
Debt Discount and Issuance Costs	Debt Discount and Issuance CostsThe Company’s debt issuance costs and debt discount are recorded as a direct reduction of the carrying amount of the debt liability and are amortized to interest expense over the contractual term of the term loan.
Cash, Cash Equivalents and Restricted Cash	Cash, Cash Equivalents and Restricted CashCash and cash equivalents are stated at fair value. The Company considers all highly liquid investments with an original maturity of 90 days or less to be cash equivalents. The Company limits its credit risk associated with the cash and cash equivalents by placing investments with banks it believes are highly creditworthy. The Company has exposure to credit risk to the extent cash balances exceed amounts covered by Federal deposit insurance.
Cash, Cash Equivalents and Restricted Cash	Cash, Cash Equivalents and Restricted Cash Restricted cash consists entirely of amounts held back from stockholders of the Company’s acquired businesses for indemnification of outstanding liabilities. Such amounts are retained temporarily for a period of 4.5 months and then remitted to the applicable stockholders, net of fees paid for indemnification of liabilities. Since restricted cash amounts represent funds held for others, there is also a corresponding liability account.
Marketable Securities	Marketable Securities The Company invests in various marketable securities. As of June 30, 2022 and December 31, 2021, the Company designated all of these marketable securities as debt securities and classified them as available-for-sale (“AFS”). No debt securities were classified as held-to-maturity (“HTM”) or trading. The Company determines the appropriate classification of marketable securities at the time of purchase and re-evaluates such designation as of each balance sheet date. Debt securities classified as AFS are reported at fair value with unrealized gains and losses, net of income taxes, as a separate component of stockholders’ equity (accumulated other comprehensive loss) in the consolidated balance sheets until the securities are sold or are other-than-temporary impaired (“OTTI”). Debt securities are classified as current or non-current, based on maturities and the Company’s expectations of sales and redemptions in the next 12 months. Gains and losses on sales of debt securities are recorded on the trade date in other income (expense), net, in the consolidated statements of operations and comprehensive loss. The cost of debt securities sold or the amount reclassified out of accumulated other comprehensive loss into earnings is determined using the specific identification method. The Company evaluates the amortized cost of debt securities compared to their fair value to determine whether a debt security is impaired and whether an impaired debt security is OTTI at each reporting period. Factors considered in determining whether an OTTI occurs include the length of time and extent to which fair value has been less than the cost basis, credit quality of the issuer
Accounts Receivable	Accounts ReceivableTrade accounts receivable are stated net of any write-offs and the allowance for doubtful accounts, at the amount the Company expects to collect. The Company performs ongoing credit evaluations of its customers and generally does not require collateral unless a customer has previously defaulted. The Company maintains an allowance for doubtful accounts for estimated losses resulting from the inability of its customers to make required payments. Management considers the following factors when determining the collectability of specific customer accounts: aging of the account receivable, customer creditworthiness, past transaction history with the customer, current economic and industry trends, and changes in customer payment trends. If the financial condition of the Company’s customers were to deteriorate, adversely affecting their ability to make payments, additional allowances would be required.Accounts receivable are charged off against the allowance for doubtful accounts after all means of collection have been exhausted and the potential for recovery is considered remote. Recoveries of accounts receivable previously written off are recorded as income when received.
Property and Equipment	Property and EquipmentProperty and equipment are stated at cost less accumulated depreciation. Expenditures for major renewals and betterments that extend the useful lives of property and equipment are capitalized. Expenditures for maintenance and repairs, including planned major maintenance activities, are charged to expense as incurred. When assets are retired or disposed, the asset’s original cost and related accumulated depreciation are eliminated from the accounts and any gain or loss is reflected in the consolidated statements of operations and comprehensive loss. Amortization expense on capitalized software is included in depreciation expense. Depreciation of leasehold improvements is recorded over the shorter of the estimated useful life of the leasehold improvement or lease terms that are reasonably assured.
Identified Intangible Assets	Identified Intangible AssetsOn March 21, 2014, LiveVox, Inc. and subsidiaries were acquired by LiveVox Holdings, Inc. On October 16, 2019, the Company acquired the rights to certain assets of Teckst Inc. On December 16, 2019, the Company acquired the rights to Speech IQ, LLC. On February 5, 2021, the Company completed its asset acquisition of BusinessPhone. The acquisitions resulted in identified marketing-based, technology-based, customer-based, trademark-based, and workforce-based intangible assets. The fair value of the identified assets was determined as of the date of the acquisition by management with the assistance of an independent valuation firm.
Goodwill	GoodwillGoodwill represents the excess of the purchase price of acquired business over the fair value of the underlying net tangible and intangible assets. The Company performed its annual impairment review of goodwill on October 1 of each year, and when a triggering event occurs between annual impairment tests. In testing for goodwill impairment, the Company has the option to first assess qualitative factors to determine if it is more likely than not that the fair value of the Company’s single reporting unit is less than its carrying amount, including goodwill, or bypass the qualitative assessment and proceed directly to the quantitative impairment test in accordance with ASC 350-20-35, as amended by Accounting Standards Update (“ASU”) 2017-04, to determine if the fair value of the reporting unit exceeds its carrying amount. If the fair value is determined to be less than the carrying value, an impairment charge is recorded for the amount by which the reporting unit’s carrying amount exceeds its fair value, limited to the total amount of goodwill allocated to that reporting unit.
Impairment of Long-Lived Assets	Impairment of Long-Lived AssetsLong-lived assets to be held and used are reviewed for impairment whenever events or changes in circumstances indicate that the related carrying amount may not be recoverable. When required, impairment losses on assets to be held and used are recognized based on the fair value of the asset and long-lived assets to be disposed of are reported at the lower of the carrying amount or fair value.
Amounts Due to Related Parties	Amounts Due to Related Parties In the ordinary course of business, the Company has a nd expects to continue to have transactions with its stockh olders and affiliates. Refer to Note 11 for more information.
Concentration of Risk	Concentration of Risk Concentration of Customer and Credit Risk Financial instruments that potentially subject the Company to significant concentrations of credit risk consist primarily of cash and cash equivalents, marketable securities and accounts receivable. Risks associated with cash and cash equivalents and marketable securities are mitigated using what the Company considers creditworthy institutions. The Company performs ongoing credit evaluations of its customers’ financial condition. Substantially all of the Company’s assets are in the United States. As of June 30, 2022 and December 31, 2021, no single issuer represented more than 10% of the Company’s marketable securities. The Company’s customers are primarily in the receivables management, tele-sales and customer care industries. During the three and six months ended June 30, 2022 and 2021, substantially all the Company’s revenue was generated in the United States. For the three and six months ended June 30, 2022 and 2021, the Company did not have any customers that individually represented 10% or more of the Company’s total revenue or whose accounts receivable balance at June 30, 2022 and December 31, 2021 individually represented 10% or more of the Company’s total accounts receivable. Concentration of Supplier Risk The Company relies on third parties for telecommunication, bandwidth, and co-location services that are included in cost of revenue.
Revenue Recognition	Revenue Recognition The Company recognizes revenue in accordance with U.S. GAAP, pursuant to ASC 606, Revenue from Contracts with Customers . The Company derives substantially all of its revenue by providing cloud-based contact center products under a usage-based model, with prices calculated on a per-call, per-seat, or, more typically, a per-minute basis and contracted minimum usage in accordance with the terms of the underlying agreements. Other immaterial ancillary revenue is derived from call recording, local caller identification packages, performance/speech analytics, text messaging services and professional services billed monthly on primarily usage-based fees and, to a lesser extent, fixed fees. Revenue is recognized when control of these services is transferred to the Company’s customers, in an amount that reflects the consideration it expects to be entitled to in exchange for those services excluding amounts collected on behalf of third parties such as sales taxes, which are collected on behalf of and remitted to governmental authorities based on local tax law. The Company determines revenue recognition through the following steps: a. Identification of the contract, or contracts, with a customer; b. Identification of the performance obligations in the contract; c. Determination of the transaction price; d. Allocation of the transaction price to the performance obligations in the contract; and e. Recognition of revenue when, or as, the performance obligations are satisfied. The Company enters into contracts that can include various combinations of services, each of which are distinct and accounted for as separate performance obligations. The Company’s cloud-based contact center solutions typically include a promise to provide continuous access to its hosted technology platform solutions through one of its data centers. Arrangements with customers do not provide the customer with the right to take possession of the Company’s software platform at any time. LiveVox’s performance obligations are satisfied over time as the customer simultaneously receives and consumes the benefits and the Company performs its services. The Company’s contracts typically range from one four The Company’s arrangements typically include monthly minimum usage commitments and specify the rate at which the customer must pay for actual usage above the monthly minimum. Additional usage in excess of contractual minimum commitments is deemed to be specific to the month that the usage occurs, since the minimum usage commitments reset at the beginning of each month. The Company has determined these arrangements meet the variable consideration allocation exception and therefore, it recognizes contractual monthly commitments and any overages as revenue in the month they are earned. The Company has service-level agreements with customers warranting defined levels of uptime reliability and performance. Customers may receive credits or refunds if the Company fails to meet such levels. If the services do not meet certain criteria, fees are subject to adjustment or refund representing a form of variable consideration. The Company records reductions to revenue for these estimated customer credits at the time the related revenue is recognized. These customer credits are estimated based on current and historical customer trends, and communications with its customers. Such customer credits have not been significant to date. For contracts with multiple performance obligations, the Company allocates the contract price to each performance obligation based on its relative standalone selling price (“SSP”). The Company generally determines SSP based on the prices charged to customers. In instances where SSP is not directly observable, such as when the Company does not sell the service separately, the SSP is determined using information that generally includes market conditions or other observable inputs. Professional services for configuration, system integration, optimization or education are billed on a fixed-price or time and material basis and are performed by the Company directly or, alternatively, customers may also choose to perform these services themselves or engage their own third-party service providers. Professional services revenue, which represents approximately 1% of revenue, is recognized over time as the services are rendered. Deferred revenue represents billings or payments received in advance of revenue recognition and is recognized upon transfer of control. Balances consist primarily of annual or multi-year minimum usage agreements not yet provided as of the balance sheet date. Deferred revenue that will be recognized during the succeeding twelve-month period is recorded as deferred revenue, current in the consolidated balance sheets, with the remainder recorded as deferred revenue, net of current in the Company’s consolidated balance sheets.
Costs to Obtain Customer Contracts (Deferred Sales Commissions)	Costs to Obtain Customer Contracts (Deferred Sales Commissions)Sales commissions are paid for initial contracts and expansions of existing customer contracts. Sales commissions and related expenses are considered incremental and recoverable costs of acquiring customer contracts. These costs are capitalized and amortized on a straight-line basis over the anticipated period of benefit, which the Company has estimated to be five years. The Company determined the period of benefit by taking into consideration the length of the Company’s customer contracts, the customer attrition rate, the life of the technology provided and other factors. Amortization expense is recorded in sales and marketing expense within the Company’s consolidated statements of operations and comprehensive loss.
Advertising	AdvertisingThe Company expenses non-direct response advertising costs as they are incurred.
Research and Development Costs	Research and Development CostsResearch and development costs not related to the development of internal use software are charged to operations as incurred. Research and development expenses primarily include payroll and employee benefits, consulting services, travel, and software and support costs.
Software Development Costs	Software Development Costs The Company capitalizes costs of materials, consultants, payroll, and payroll-related costs of employees incurred in developing internal-use software after certain capitalization criteria are met and includes these costs in the computer software . Refer to Note 5 for additional information. Software development costs are expensed as incurred until preliminary development efforts are successfully completed, management has authorized and committed project funding,
Income Taxes	Income Taxes Deferred Taxes The Company accounts for income taxes using the asset and liability approach. Deferred tax assets and liabilities are recognized for the future tax consequences arising from the temporary differences between the tax basis of an asset or liability and its reported amount in the consolidated financial statements, as well as from net operating loss and tax credit carryforwards. Deferred tax amounts are determined by using the tax rates expected to be in effect when the taxes will be paid or refunds received, as provided for under currently enacted tax law. A valuation allowance is provided for deferred tax assets that, based on available evidence, are not expected to be realized. Enactment of the Tax Cuts and Jobs Act in 2017 subjects a U.S. shareholder to current tax on global intangible low-taxed income (“GILTI”) earned by certain foreign subsidiaries. Under U.S. GAAP, an entity can make an accounting policy election to either recognize deferred taxes for temporary differences expected to reverse as GILTI in future years or provide for the tax expense related to GILTI resulting from those items in the year of the GILTI inclusion (i.e., as a period expense). The Company has elected to recognize the tax on GILTI as a period expense in the period of inclusion. As such, no deferred taxes are recorded on the Company’s temporary differences that might reverse as GILTI in future years. Uncertain Tax Positions The Company recognizes the effect of income tax positions only if those positions are more likely than not to be sustained in a court of last resort. Recognized income tax positions are measured at the largest amount that is greater than 50% likely of being realized. Changes in recognition or measurement are reflected in the period in which the change in judgment occurs. The Company does not believe its consolidated financial statements include any uncertain tax positions. It is the Company’s policy to recognize interest and penalties accrued on any unrecognized tax benefit as a component of income tax expense.
Stock-Based Compensation	Stock-Based Compensation The Company measures compensation expense for stock awards granted to employees and nonemployees in accordance with ASC 718, Compensation—Stock Compensation . Stock-based compensation is measured at fair value on grant date. The Company estimates the grant date fair value of Restricted Stock Units (“RSUs”) awards under the Company’s 2021 Equity Incentive Plan (the “2021 Plan”) by using the closing price of the Company’s Class A common stock on Nasdaq on the measurement date. The Company estimates the grant date fair value of Performance-based Restricted Stock Units (“PSUs”) awards under the Company’s 2021 Plan and management incentive units (“MIUs”) under the Management Incentive Unit program established by LiveVox TopCo in 2019, using the Monte Carlo simulation. Monte Carlo simulation is a widely accepted approach for financial instruments with path dependencies. The Company classified MIUs, RSUs and PSUs as equity awards at the grant date, and reassesses the liability versus equity treatment on a quarterly basis for any changes that have occurred during the period that may result in a reclassification. Equity-classified awards are recognized as stock-based compensation expense over an employee’s requisite service period or a nonemployee’s vesting period on the basis of the grant date fair value. Generally, the Company issues stock awards with service-based and/or market-based vesting conditions. For awards with only service-based vesting conditions (e.g., MIUs and RSUs), the Company records stock-based compensation expense using the straight-line method. For awards with market-based vesting conditions (e.g., PSUs), the Company recognizes stock-based compensation expense on a tranche-by-tranche basis (i.e., the accelerated attribution method). For awards issued to nonemployees, the Company recognizes stock-based compensation expense as the goods are received or services are performed. The Company elects to account for forfeitures as they occur, rather than making estimates of future forfeitures. Payment of the underlying shares in connection with the vesting of employee RSUs generally triggers a tax obligation for the employee, which is required to be remitted to the relevant tax authorities. The 2021 Plan permits the following tax withholding methods: • Net-share-settlement method—The Company withholds otherwise deliverable RSU shares having a fair value at the vest date equal to the maximum statutory withholding tax amount and remits the remaining RSU shares to the employee recipients. During the six months ended June 30, 2022, the Company withheld 204,749 shares to cover employee recipients’ withholding tax obligations. Any cash received and paid to meet an employees’ statutory withholding tax requirement is reflected as a financing activity within the consolidated statements of cash flows. • Sell-to-cover method—The broker sells on behalf of employee recipients RSU shares having a fair value at the vest date equal to the maximum statutory withholding tax amount and remits the cash proceeds from such sales to the Company. The net impact of any cash received and paid to meet an employees’ statutory withholding tax requirement is reflected as an operating activity within the consolidated statements of cash flows. Nonemployee directors acting in their role as members of a board of directors are treated as employees if (a) those directors were elected by the Company’s shareholders and (b) the awards granted to nonemployee directors are for their services as directors but not for other services. While a nonemployee director may be considered an employee under ASC 718, he or she is considered a nonemployee under the IRS statutory withholding requirements. As a result, no share was withheld or sold to cover withholding taxes for an award issued to a nonemployee director. Independent consultants are nonemployees under the IRS statutory
Acquisitions	AcquisitionsThe Company evaluates acquisitions of assets and other similar transactions to assess whether or not the transaction should be accounted for as a business combination or asset acquisition by first applying a screen test to determine if substantially all of the fair value of the gross assets acquired is concentrated in a single identifiable asset or group of similar identifiable assets. If the screen is met, the transaction is accounted for as an asset acquisition. If the screen is not met, further determination is required as to whether or not the Company has acquired inputs and processes that have the ability to create outputs which would meet the definition of a business. Significant judgment is required in the application of the screen test to determine whether an acquisition is a business combination or an acquisition of assets.
Public and Forward Purchase Warrants	Public and Forward Purchase WarrantsSee Note 12 for further information on stock warrants.Upon consummation of the Merger, the Company concluded that (a) the Public Warrants meet the derivative scope exception for contracts in the Company’s own stock and are recorded in stockholders’ equity and (b) the Forward Purchase Warrants do not meet the derivative scope exception and are accounted for as derivative liabilities. Specifically, the Forward Purchase Warrants contain provisions that cause the settlement amounts to be dependent upon the characteristics of the holder of the Warrant which is not an input into the pricing of a fixed-for-fixed option on equity shares. Therefore, the Forward Purchase Warrants are not considered indexed to the Company’s stock and should be classified as a liability. Since the Forward Purchase Warrants meet the definition of a derivative, the Company recorded the Forward Purchase Warrants as liabilities on the consolidated balance sheets at fair value upon the Merger, with an offsetting entry to additional paid-in capital. The gain or loss resulting from decrease or increase in the fair value of the Forward Purchase Warrants in the subsequent periods are recognized in the consolidated statements of operations and comprehensive loss. The fair value of the Forward Purchase Warrants was measured using the Black-Scholes option-pricing model at each measurement date. See Note 19 for further information on fair value.
Recently Adopted Accounting Pronouncements and Recently Issued Accounting Pronouncements	Recently Adopted Accounting Pronouncements As an emerging growth company (“EGC”), the Jumpstart Our Business Startups Act (“JOBS Act”) allows the Company to delay adoption of new or revised accounting pronouncements applicable to public companies until such pronouncements are applicable to private companies. The Company has elected to use this extended transition period under the JOBS Act until such time the Company is no longer considered to be an EGC. The Company did not adopt any new accounting pronouncements during the six months ended June 30, 2022. aa) Recently Issued Accounting Pronouncements ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326) In June 2016, the Financial Accounting Standards Board (“FASB”) issued ASU No. 2016-13, Financial Instruments—Credit Losses: Measurement of Credit Losses on Financial Instruments (“ASU 2016-13”), which changes the impairment model for most financial assets. The new model uses a forward-looking expected loss method, which will generally result in earlier recognition of allowances for losses. In November 2018, the FASB issued ASU No. 2018-19, Codification Improvements to Topic 326, Financial Instruments—Credit Losses , which clarifies that receivables arising from operating leases are not within the scope of Topic 326, Financial Instruments—Credit Losses . Instead, impairment of receivables arising from operating leases should be accounted for in accordance with Topic 842, Leases . In April 2019, the FASB issued ASU No. 2019- 04, Codification Improvements to Topic 326, Financial Instruments—Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments , which clarifies treatment of certain credit losses. In May 2019, the FASB issued ASU No. 2019-05, Financial Instruments—Credit Losses (Topic 326): Targeted Transition Relief , which permits an entity, upon adoption of ASU 2016-13, to irrevocably elect the fair value option (on an instrument-by-instrument basis) for eligible financial assets measured at amortized cost basis. In November 2019, FASB issued ASU No. 2019-10, Financial Instruments—Credit Losses (Topic 326), Derivatives and Hedging (Topic 815), and Leases (Topic 842) , which changes the effective dates for Topic 326 to give implementation relief to certain types of entities. In November 2019, the FASB issued ASU No. 2019- 11, Codification Improvements to Topic 326, Financial Instruments—Credit Losses , which includes various narrow-scope improvements and clarifications. In March 2020, the FASB issued ASU No. 2020- 03, Codification Improvements to Financial Instruments , which clarifies and improves certain financial instruments guidance. The guidance is effective for public business entities for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. For all other entities, for annual reporting periods beginning after December 15, 2022 and interim periods within those fiscal years. The guidance is to be adopted on a modified retrospective basis. The Company is currently evaluating the impact this pronouncement will have on its consolidated financial statements and plans to adopt this standard effective January 1, 2023. ASU No. 2019-12, Income Taxes (Topic 740) In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740) , which enhances and simplifies various aspects of the income tax accounting guidance, including requirements such as hybrid tax regimes, tax basis step-up in goodwill obtained in a transaction that is not a business combination, separate financial statements of legal entities not subject to tax, intraperiod tax allocation exception to incremental approach, ownership changes in investments, interim-period accounting for enacted changes in tax law, year-to-date loss limitation in interim-period tax accounting, income statement presentation of tax benefits of tax-deductible dividends and impairment of investment in qualified affordable housing projects accounted for under the equity method. The guidance is effective for public business entities for fiscal years beginning after December 15, 2020, and interim periods within those fiscal years. For all other entities, the guidance is effective for annual reporting periods beginning after December 15, 2021, and interim periods within fiscal years beginning after December 15, 2022. The guidance has various elements and different transition methods (retrospective, modified-retrospective, or prospective) which are applied based on the nature of the elements. The Company is currently evaluating the impact this pronouncement will have on its consolidated financial statements and will adopt this standard on December 31, 2022. ASU No. 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40) In August 2020, the FASB issued ASU No. 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity
Fair Value Measurement	Level 1 and Level 2 of the Fair Value Hierarchy As of June 30, 2022 and December 31, 2021, the carrying amounts of the Company’s cash, cash equivalents and restricted cash approximate their fair values due to their short maturities and have been classified as Level 1 of the fair value hierarchy. The fair value of the term loan and finance lease obligations approximates their carrying value. The fair value is determined based on observable inputs on the price of the term loan in the market and has been classified as Level 2 of the fair value hierarchy. The fair value of the Company’s AFS debt securities is determined based on valuations provided by external investment managers who obtain them from a variety of industry standard data providers and has been classified as Level 2 of the fair value hierarchy. Refer to Note 4 for additional information regarding the fair value of the Company’s marketable securities. Level 3 of the Fair Value Hierarchy

Summary of Significant Accoun_3

Summary of Significant Accounting Policies (Tables)	6 Months Ended
	Jun. 30, 2022
Accounting Policies [Abstract]
Schedule of estimated useful lives of property and equipment	Depreciation of property and equipment is provided using the straight-line method based on the following estimated useful lives: Years Computer equipment 3 - 5 Computer software 3 Furniture and fixtures 5 - 10 Leasehold improvements 5 Website development 2 Property and equipment consisted of the following at June 30, 2022 and December 31, 2021 (dollars in thousands): June 30, 2022 December 31, 2021 Computer software $ 1,253 $ 1,253 Computer equipment 9,183 9,063 Furniture and fixtures 1,253 1,181 Leasehold improvements 2,005 1,478 Total 13,694 12,975 Less: accumulated depreciation and amortization (10,487) (9,965) Property and equipment, net $ 3,207 $ 3,010
Schedule of estimated useful lives of identified intangible assets	The identified intangible assets are being amortized using the straight-line method based on the following estimated useful lives: Years Marketing-based 7 Technology-based 4 - 10 Customer-based 7 - 16 Trademark-based 4 Workforce-based 10 Identified intangible assets consisted of the following at June 30, 2022 (dollars in thousands): Cost Accumulated Carrying Weighted Average Marketing-based $ 1,400 $ (1,291) $ 109 1.46 Technology-based 18,300 (16,572) 1,728 1.74 Customer-based 27,700 (11,544) 16,156 7.87 Workforce-based 380 (53) 327 8.60 $ 47,780 $ (29,460) $ 18,320 Identified intangible assets consisted of the following at December 31, 2021 (dollars in thousands): Cost Accumulated Carrying Weighted Average Marketing-based $ 1,400 $ (1,253) $ 147 1.96 Technology-based 18,300 (15,791) 2,509 2.01 Customer-based 27,700 (10,506) 17,194 8.37 Workforce-based 380 (35) 345 9.10 $ 47,780 $ (27,585) $ 20,195

Revenue (Tables)

Revenue (Tables)	6 Months Ended
	Jun. 30, 2022
Revenue from Contract with Customer [Abstract]
Schedule of information about accounts receivable, net, and contract liabilities from contracts with customers	The following table provides information about accounts receivable, net, and contract liabilities from contracts with customers. The Company did not have any contract assets as of June 30, 2022 or December 31, 2021 (dollars in thousands): June 30, 2022 December 31, 2021 Accounts receivable, net $ 18,524 $ 20,128 Contract liabilities, current (deferred revenue) 1,142 1,307 Contract liabilities, non-current (deferred revenue) 452 456 Changes in the contract liabilities balances are as follows (dollars in thousands): June 30, 2022 December 31, 2021 $ Change Contract liabilities (deferred revenue) $ 1,594 $ 1,763 $ (169)

Marketable Securities - (Tables

Marketable Securities - (Tables)	6 Months Ended
	Jun. 30, 2022
Investments, Debt and Equity Securities [Abstract]
Investment In Debt Securities	The following table presents the amortized cost, gross unrealized gains and losses, and fair value of the Company’s debt securities at June 30, 2022 aggregated by major security type (dollars in thousands): Amortized Cost Gross Unrealized Gain Gross Unrealized Loss Fair Value U.S. corporate securities $ 38,944 $ — $ (1,097) $ 37,847 U.S. government securities 2,999 — (16) 2,983 Asset-backed securities 5,884 — (207) 5,677 Other debt securities 746 — (33) 713 Total available for sale securities 48,573 — (1,353) 47,220 Total debt securities $ 48,573 $ — $ (1,353) $ 47,220 The following table presents the amortized cost, gross unrealized gains and losses, and fair value of the Company’s debt securities at December 31, 2021 aggregated by major security type (dollars in thousands): Amortized Cost Gross Unrealized Gain Gross Unrealized Loss Fair Value U.S. corporate securities $ 39,370 $ 5 $ (154) $ 39,221 U.S. government securities 2,997 — (1) 2,996 Asset-backed securities 6,439 1 (22) 6,418 Other debt securities 745 — (6) 739 Total available for sale securities 49,551 6 (183) 49,374 Total debt securities $ 49,551 $ 6 $ (183) $ 49,374 The following table presents the amortized cost and fair value of the Company’s debt securities by contractual maturities at June 30, 2022 (dollars in thousands): As of June 30, 2022 Amortized Cost Fair Value Due in one year or less $ 14,183 $ 14,047 Due after one year through five years 34,390 33,173 Total available for sale securities 48,573 47,220 Total debt securities $ 48,573 $ 47,220 Proceeds from sales of debt securities and the associated gains and losses realized in earnings during the three and six months ended June 30, 2022 and 2021 are listed below (dollars in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Available for sale debt securities: Proceeds from sales of debt securities $ 1,936 $ — $ 3,451 $ — Gross realized gains $ — $ — $ — $ — Gross realized losses (33) — (42) — Net realized losses $ (33) $ — $ (42) $ —
Debt Securities, Available-for-Sale, Unrealized Loss Position, Fair Value	The following table presents the fair value and unrealized losses of the Company’s debt securities that are in unrealized loss positions and for which an OTTI has not been recognized in earnings at June 30, 2022 (dollars in thousands): In Unrealized Loss Position For In Unrealized Loss Position For Fair Value Gross Unrealized Loss Fair Value Gross Unrealized Loss U.S. corporate securities $ 37,847 $ (1,097) $ — $ — U.S. government securities 2,983 (16) — — Asset-backed securities 5,677 (207) — — Other debt securities 713 (33) — — Total available for sale securities 47,220 (1,353) — — Total debt securities $ 47,220 $ (1,353) $ — $ — At December 31, 2021, the Company has determined that the unrealized losses were temporary in nature and did not consider any debt securities to be OTTI. The following table presents the fair value and unrealized losses of the Company’s debt securities that are in an unrealized loss position and for which an OTTI has not been recognized in earnings at December 31, 2021 (dollars in thousands): In Unrealized Loss Position For In Unrealized Loss Position For Fair Value Gross Unrealized Loss Fair Value Gross Unrealized Loss U.S. corporate securities $ 35,961 $ (154) $ — $ — U.S. government securities 2,996 (1) — — Asset-backed securities 4,938 (22) — — Other debt securities 739 (6) — — Total available for sale securities 44,634 (183) — — Total debt securities $ 44,634 $ (183) $ — $ —

Property and Equipment (Tables)

Property and Equipment (Tables)	6 Months Ended
	Jun. 30, 2022
Property, Plant and Equipment [Abstract]
Schedule of estimated useful lives of property and equipment	Depreciation of property and equipment is provided using the straight-line method based on the following estimated useful lives: Years Computer equipment 3 - 5 Computer software 3 Furniture and fixtures 5 - 10 Leasehold improvements 5 Website development 2 Property and equipment consisted of the following at June 30, 2022 and December 31, 2021 (dollars in thousands): June 30, 2022 December 31, 2021 Computer software $ 1,253 $ 1,253 Computer equipment 9,183 9,063 Furniture and fixtures 1,253 1,181 Leasehold improvements 2,005 1,478 Total 13,694 12,975 Less: accumulated depreciation and amortization (10,487) (9,965) Property and equipment, net $ 3,207 $ 3,010

Goodwill and Identified Intan_2

Goodwill and Identified Intangible Assets (Tables)	6 Months Ended
	Jun. 30, 2022
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of estimated useful lives of identified intangible assets	The identified intangible assets are being amortized using the straight-line method based on the following estimated useful lives: Years Marketing-based 7 Technology-based 4 - 10 Customer-based 7 - 16 Trademark-based 4 Workforce-based 10 Identified intangible assets consisted of the following at June 30, 2022 (dollars in thousands): Cost Accumulated Carrying Weighted Average Marketing-based $ 1,400 $ (1,291) $ 109 1.46 Technology-based 18,300 (16,572) 1,728 1.74 Customer-based 27,700 (11,544) 16,156 7.87 Workforce-based 380 (53) 327 8.60 $ 47,780 $ (29,460) $ 18,320 Identified intangible assets consisted of the following at December 31, 2021 (dollars in thousands): Cost Accumulated Carrying Weighted Average Marketing-based $ 1,400 $ (1,253) $ 147 1.96 Technology-based 18,300 (15,791) 2,509 2.01 Customer-based 27,700 (10,506) 17,194 8.37 Workforce-based 380 (35) 345 9.10 $ 47,780 $ (27,585) $ 20,195
Schedule of future amortization of finite-lived intangible assets	Future amortization of identified intangible assets at June 30, 2022 is shown below (dollars in thousands): As of June 30, 2022 Amount Remaining 2022 $ 1,604 2023 3,189 2024 2,328 2025 2,114 2026 2,096 2027 and beyond 6,989 Total future identified intangible asset amortization $ 18,320

Accrued Expenses (Tables)

Accrued Expenses (Tables)	6 Months Ended
	Jun. 30, 2022
Payables and Accruals [Abstract]
Schedule of accrued expenses	Accrued expenses consisted of the following at June 30, 2022 and December 31, 2021 (dollars in thousands): June 30, 2022 December 31, 2021 Accrued bonuses $ 2,694 $ 3,580 Accrued paid time off 3,022 2,802 Accrued commissions 1,262 2,748 Other accrued expenses 3,230 4,725 Total accrued expenses $ 10,208 $ 13,855

Leases (Tables)

Leases (Tables)	6 Months Ended
	Jun. 30, 2022
Leases [Abstract]
Schedule of lease cost	The components of lease expenses were as follows (dollars in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Operating lease cost $ 555 $ 548 $ 1,075 $ 1,016 Finance lease cost: Amortization of right-of-use assets $ 4 $ 114 $ 7 $ 229 Interest on lease liabilities 1 5 1 12 Total finance lease cost $ 5 $ 119 $ 8 $ 241 Supplemental cash flow information related to leases was as follows (dollars in thousands): Six Months Ended June 30, 2022 2021 Cash paid for amounts included in the measurement of lease liabilities: Operating cash used in operating leases $ 1,168 $ 942 Financing cash used in finance leases 14 254 Right-of-use assets obtained in exchange for lease obligations: Operating leases $ 617 $ 3,246 Finance leases — —
Schedule of supplemental balance sheet information	Supplemental balance sheet information related to leases was as follows (dollars in thousands): June 30, December 31, Operating Leases Operating lease right-of-use assets $ 5,221 $ 5,483 Operating lease liabilities: Operating lease liabilities—current $ 1,890 $ 1,946 Operating lease liabilities—less current portion 3,729 4,046 Total operating lease liabilities $ 5,619 $ 5,992 Finance Leases Property and equipment, gross $ 301 $ 2,182 Less: accumulated depreciation and amortization (237) (1,621) Property and equipment, net $ 64 $ 561 Finance lease liabilities: Finance lease liabilities—current $ 25 $ 26 Finance lease liabilities—less current portion — 11 Total finance lease liabilities $ 25 $ 37 Weighted average remaining terms were as follows: June 30, December 31, Weighted average remaining lease term Operating Leases 3.40 years 3.58 years Finance Leases 0.92 years 1.67 years Weighted average discount rates were as follows: June 30, December 31, Weighted average discount rate Operating Leases 8.7 % 8.1 % Finance Leases 7.5 % 7.5 %
Lessee, Operating Lease, Liability, Maturity	Maturities of lease liabilities were as follows (dollars in thousands): As of June 30, 2022 Operating Finance Remaining 2022 $ 1,202 $ 14 2023 1,974 12 2024 1,274 — 2025 1,114 — 2026 481 — 2027 and beyond 172 — Total lease payments 6,217 26 Less: imputed interest (598) (1) Total $ 5,619 $ 25
Finance Lease, Liability, Fiscal Year Maturity	Maturities of lease liabilities were as follows (dollars in thousands): As of June 30, 2022 Operating Finance Remaining 2022 $ 1,202 $ 14 2023 1,974 12 2024 1,274 — 2025 1,114 — 2026 481 — 2027 and beyond 172 — Total lease payments 6,217 26 Less: imputed interest (598) (1) Total $ 5,619 $ 25

Borrowings Under Term Loan an_2

Borrowings Under Term Loan and Line of Credit (Tables)	6 Months Ended
	Jun. 30, 2022
Debt Disclosure [Abstract]
Schedule of long-term debt instruments	At June 30, 2022 and December 31, 2021, term loan borrowings were as follows (dollars in thousands): June 30, 2022 December 31, 2021 Total term loan obligations $ 54,793 $ 55,020 Less: current portion of term loan (701) (561) Long-term term loan obligations $ 54,092 $ 54,459
Schedule of principal maturities of long-term debt	Aggregate principal maturities of the term loan as of June 30, 2022 was as follows (dollars in thousands): As of June 30, 2022 Amount to Mature Remaining 2022 $ 280 2023 982 2024 1,753 2025 52,158 Total $ 55,173
Schedule of debt	The net carrying amount of the liability component of the term loan was as follows (dollars in thousands): June 30, 2022 December 31, 2021 Principal $ 55,173 $ 55,454 Less: Unamortized issuance costs (380) (434) Net carrying amount $ 54,793 $ 55,020

Analysis of the Changes in Ac_2

Analysis of the Changes in Accumulated Other Comprehensive Income (Loss) (Tables)	6 Months Ended
	Jun. 30, 2022
Equity [Abstract]
Schedule of accumulated other comprehensive loss	Following is an analysis of the changes in accumulated other comprehensive loss, net of applicable taxes, at June 30, 2022 and 2021 (dollars in thousands): June 30, 2021 Foreign currency translation adjustment Net unrealized loss on marketable securities Total accumulated other comprehensive loss Balance, beginning of period $ (206) $ — $ (206) Other comprehensive income 14 — 14 Balance, end of period $ (192) $ — $ (192) June 30, 2022 Foreign currency translation adjustment Net unrealized loss on marketable securities Total accumulated other comprehensive loss Balance, beginning of period $ (300) $ (177) $ (477) Other comprehensive loss (202) (1,176) (1,378) Balance, end of period $ (502) $ (1,353) $ (1,855)
Components of other comprehensive income (loss)	Components of other comprehensive income (loss) and related taxes for the three and six months ended June 30, 2022 and 2021 are as follows (dollars in thousands): Three Months Ended 2022 2021 Before tax Tax effect Net of tax Before tax Tax effect Net of tax Foreign currency translation adjustment $ (156) $ (3) $ (153) $ (25) $ — $ (25) Net unrealized loss on marketable securities (295) (7) (288) — — — Total other comprehensive income (loss) $ (451) $ (10) $ (441) $ (25) $ — $ (25) Six Months Ended June 30, 2022 2021 Before tax Tax effect Net of tax Before tax Tax effect Net of tax Foreign currency translation adjustment $ (199) $ 3 $ (202) $ 14 $ — $ 14 Net unrealized loss on marketable securities (1,160) 16 (1,176) — — — Total other comprehensive income (loss) $ (1,359) $ 19 $ (1,378) $ 14 $ — $ 14

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	6 Months Ended
	Jun. 30, 2022
Share-Based Payment Arrangement [Abstract]
Schedule of stock-based compensation by award	The weighted average assumptions (weighted by relative grant date fair value) used in the Monte Carlo simulation to value MIUs during the periods presented are as follows: June 30, 2022 December 31, 2021 Holding period 2.00 years 2.00 years Volatility 45.0 % 45.0 % Discount for lack of marketability 28.0 % 28.0 % Risk-free rate 1.6 % 1.6 % MIU activities for the six months ended June 30, 2022 are summarized as follows (in thousands, except for per share data): Number of Shares Weighted-average Grant Date Fair Value (per share) Weighted-average Remaining Contractual Term (1) Outstanding at December 31, 2021 2,814 $ 0.79 Granted — — Vested (704) 0.79 Forfeited — — Outstanding at June 30, 2022 2,110 $ 0.79 1.13 years (1) The weighted-average remaining contractual term is calculated as the sum of the weighted amount of time between the reporting period end and the vest date divided by the sum of the shares that are outstanding by the end of the reporting period. Employee RSU activities for the six months ended June 30, 2022 are summarized as follows (in thousands, except for per share data): Equity-classified RSUs - employee (1) Number of Shares Weighted-average Grant Date Fair Value (per share) Weighted-average Remaining Contractual Term (2) Outstanding at December 31, 2021 4,962 $ 6.44 Granted 2,111 3.39 Vested (1,049) 6.49 Forfeited (291) 6.27 Outstanding at June 30, 2022 5,733 $ 5.32 1.85 years (1) Represents awards granted to employees, executives and directors of the Company. (2) The weighted-average remaining contractual term is calculated as the sum of the weighted amount of time between the reporting period end and the vest date divided by the sum of the shares that are outstanding by the end of the reporting period. Nonemployee RSU activities for the six months ended June 30, 2022 are summarized as follows (in thousands, except for per share data): Equity-classified RSUs - nonemployee (1) Number of Shares Weighted-average Grant Date Fair Value (per share) Weighted-average Remaining Contractual Term (2) Outstanding at December 31, 2021 20 $ 6.51 Granted 2 4.94 Vested (6) 6.34 Forfeited — — Outstanding at June 30, 2022 16 $ 6.34 1.60 years (1) Represents awards granted to eligible consultants of the Company. (2) The weighted-average remaining contractual term is calculated as the sum of the weighted amount of time between the reporting period end and the vest date divided by the sum of the shares that are outstanding by the end of the reporting period. June 30, 2022 December 31, 2021 Stock price $ 4.94 $ 6.13 Measurement period 30.00 years 30.00 years Expected volatility 47.50 % 47.50 % Risk-free rate 2.24 % 1.89 % Vesting hurdle 1 $ 12.50 $ 12.50 Vesting hurdle 2 $ 15.00 $ 15.00 Vesting hurdle 3 $ 17.50 $ 17.50 PSU activities for the six months ended June 30, 2022 are summarized as follows (in thousands, except for per share data): Equity-classified PSUs - employee (1) Number of Shares Weighted-average Grant Date Fair Value (per share) Weighted-average Remaining Contractual Term (2) Outstanding at December 31, 2021 1,612 $ 6.50 Granted 125 4.94 Vested — — Forfeited — — Outstanding at June 30, 2022 1,737 $ 6.39 10.42 years (1) Represents awards granted to employees and executives of the Company. (2) The weighted-average remaining contractual term is calculated as the sum of the weighted amount of time between the reporting period end and the vest date divided by the sum of the shares that are outstanding by the end of the reporting period.
Schedule of stock-based compensation expense	The following tables present the Company’s stock-based compensation expense by financial statement line item and by award type for the three and six months ended June 30, 2022 and 2021 (dollars in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Cost of revenue $ 403 $ 14 $ 715 $ 28 Sales and marketing expense 870 28 1,477 56 General and administrative expense 941 69 1,601 138 Research and development expense 1,209 28 2,109 56 Total stock-based compensation $ 3,423 $ 139 $ 5,902 $ 278 Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Equity-classified awards: MIUs $ 139 $ 139 $ 278 $ 278 RSUs - employee 2,997 — 5,064 — RSUs - nonemployee 15 — 23 — PSUs - employee 272 — 537 — Total equity-classified awards 3,423 139 5,902 278 Total stock-based compensation $ 3,423 $ 139 $ 5,902 $ 278 There were no income tax benefits recognized for the three and six months ended June 30, 2022, related to tax deductions from RSU awards vested. Due to the Company’s net operating loss, the related tax deductions result in deferred tax assets that are fully offset with a valuation allowance. None of the RSUs vested during the three and six months ended June 30, 2021, and therefore there were no income tax benefits recognized during those periods. As of June 30, 2022, unrecognized stock-based compensation expense related to nonvested awards by award type and their expected weighted-average recognition periods are summarized in the following table (dollars in thousands): Unrecognized Stock-based Compensation Expense Weighted-average Recognition Period (1) Equity-classified awards: MIUs $ 1,390 2.50 years RSUs - employee 29,281 3.33 years RSUs - nonemployee 104 2.98 years PSUs - employee 10,178 10.42 years Total equity-classified awards 40,953 Total unrecognized stock-based compensation $ 40,953 (1) The weighted-average recognition period is calculated as the sum of the weighted remaining period to recognize expense for nonvested awards divided by the sum of the shares that are expected to vest for all awards that have not vested or expired by the end of the reporting period. For awards for which the straight-line method is used for expense recognition, the remaining recognition period is the amount of time between the end of the reporting period and the end of the entire award. For awards for which the accelerated attribution method is used for expense recognition, the remaining recognition period is the amount of time between the end of the reporting period and the end of each separately vesting portion of the award.

Geographic Information (Tables)

Geographic Information (Tables)	6 Months Ended
	Jun. 30, 2022
Segment Reporting [Abstract]
Schedule of revenue by geographic area	Disaggregation of Revenue The following table disaggregates the Company’s revenue by geographic area for the three and six months ended June 30, 2022 and 2021 (dollars in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 United States $ 30,756 $ 27,303 $ 60,305 $ 53,732 Americas (excluding United States) 936 653 1,988 1,304 Asia 1,256 918 2,715 1,760 Europe 39 39 72 62 Total revenue $ 32,987 $ 28,913 $ 65,080 $ 56,858
Schedule of property and equipment, net by location	The following table summarizes total property and equipment, net in the respective locations at June 30, 2022 and December 31, 2021 (dollars in thousands): June 30, 2022 December 31, 2021 United States $ 1,680 $ 1,989 Americas (excluding United States) 401 367 Asia 1,126 654 Property and equipment, net $ 3,207 $ 3,010

Fair Value Measurement (Tables)

Fair Value Measurement (Tables)	6 Months Ended
	Jun. 30, 2022
Fair Value Disclosures [Abstract]
Schedule of fair value of assets and liabilities measured on a non-recurring basis	The following table sets forth the fair value of the Company’s assets and liabilities at June 30, 2022 (dollars in thousands): Level 1 Level 2 Level 3 Totals Cash and cash equivalents $ 29,873 $ — $ — $ 29,873 Restricted cash 100 — — 100 Marketable securities — 47,220 — 47,220 Total assets $ 29,973 $ 47,220 $ — $ 77,193 Term loan $ — $ 54,793 $ — $ 54,793 Finance lease obligations — 25 — 25 Warrant liability—Forward Purchase Warrants — — 283 283 Total liabilities $ — $ 54,818 $ 283 $ 55,101 The following table sets forth the fair value of the Company’s assets and liabilities at December 31, 2021 (dollars in thousands): Level 1 Level 2 Level 3 Totals Cash and cash equivalents $ 47,217 $ — $ — $ 47,217 Restricted cash 100 — — 100 Marketable securities — 49,374 — 49,374 Total assets $ 47,317 $ 49,374 $ — $ 96,691 Term loan $ — $ 55,020 $ — $ 55,020 Finance lease obligations — 37 — 37 Warrant liability—Forward Purchase Warrants — — 767 767 Total liabilities $ — $ 55,057 $ 767 $ 55,824
Schedule of valuation assumptions	The following table provides quantitative information regarding assumptions used in the Black Scholes option-pricing model to determine the fair value of the Forward Purchase Warrants: June 30, 2022 December 31, 2021 Stock price $ 1.66 $ 5.15 Exercise price $ 11.50 $ 11.50 Contractual term 4.00 years 4.50 years Expected volatility 80.00% 47.50% Risk-free rate 3.00% 1.20% Dividend yield 0.00% 0.00%
Schedule of changes in fair value of level 3 liabilities	The changes in fair value of the Level 3 liabilities are as follows (dollars in thousands): June 30, 2022 December 31, 2021 Balance, beginning of period $ 767 $ 286 VCIP/OBIP payments — (286) Closing-date fair value of warrant liability — 2,008 Changes in fair value of warrant liability (484) (1,241) Balance, end of period $ 283 $ 767

Basic and Diluted Loss Per Sh_2

Basic and Diluted Loss Per Share (Tables)	6 Months Ended
	Jun. 30, 2022
Earnings Per Share [Abstract]
Schedule of loss per share	The computation of loss per share and weighted average shares of the Company’s common stock outstanding for the three and six months ended June 30, 2022 and 2021 are as follows (in thousands, except per share data): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Numerator: Loss attributable to common stockholders—basic and diluted $ (10,780) $ (75,843) $ (23,767) $ (80,018) Denominator: Weighted average shares outstanding—basic and diluted 91,562 69,945 91,520 68,291 Loss per share: Basic and diluted $ (0.12) $ (1.08) $ (0.26) $ (1.17)
Schedule of antidilutive securities excluded from the computation of earnings per share	The following outstanding common stock equivalents were either considered antidilutive or were contingently issuable upon the resolution of their contingencies, and therefore, excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented (in thousands): Three Months Ended Six Months Ended June 30, 2022 2021 2022 2021 Earn-Out Shares (1) 5,000 5,000 5,000 5,000 Lock-Up Shares (2) 2,544 2,544 2,544 2,544 Finders Agreement Shares (3) 1,644 1,644 1,644 1,644 Warrants to purchase common stock 13,333 13,333 13,333 13,333 Shares withheld to cover employees’ withholding taxes upon vesting of RSUs 205 — 205 — Unvested RSUs 5,749 — 5,749 — Unvested PSUs 1,737 — 1,737 — Total 30,212 22,521 30,212 22,521 (1) As additional consideration payable to the LiveVox Stockholder, the Company issued 5,000,000 shares of Class A common stock (the “Earn-Out Shares”) held in an escrow account to be released only if the price of Class A common stock trading on Nasdaq exceeds certain thresholds during the seven (2) Represents 2,543,750 shares of converted Class A common stock held by the SPAC sponsor and certain independent directors (the “Lock-Up Shares”) immediately following the closing, which were placed in an escrow account to be subject to release only if the price of Class A common stock trading on Nasdaq exceeds certain thresholds during the seven (3) Represents 1,643,750 shares of Class A common stock (the “Finders Agreement Shares”) to be issued only if the price of Class A common stock trading on Nasdaq exceeds certain thresholds during the seven

Organization (Details)

Organization (Details) - Subsidiaries	Jun. 30, 2022 subsidiary
LiveVox, Inc.
Class of Stock [Line Items]
Number of operating subsidiaries	4
LiveVox Private Solutions, LTD | LiveVox, Inc.
Class of Stock [Line Items]
Ownership percentage	99.99%
LiveVox Private Solutions, LTD | LiveVox International, Inc.
Class of Stock [Line Items]
Ownership percentage	0.01%

Summary of Significant Accoun_4

Summary of Significant Accounting Policies - Narrative (Details) - USD ($)	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021	Jun. 18, 2021	Jan. 13, 2021	Mar. 07, 2019
Debt Instrument [Line Items]
Net cash provided by (used in) operating activities			$ (16,418,000)	$ (9,649,000)
Restricted cash	$ 100,000		100,000		$ 100,000
Cash equivalents	0		$ 0		0
Restricted cash, temporary retention period			10 months 15 days
Allowance for doubtful accounts	1,500,000		$ 1,500,000		$ 1,300,000
Accounts receivable recoveries		$ 0		0
Bad debt expense	400,000	0	402,000	22,000
Accounts receivable, writeoffs	400,000	0	400,000	0
Impairment of long-lived assets	0	0	$ 0	0
Deferred sales commission, amortization period			5 years
Amortization of deferred sales commissions	800,000	400,000	$ 1,507,000	832,000
Deferred sales commission, impairment loss	0	0	0	0
Capitalized advertising	0	0	0	0
Advertising expense	1,100,000	100,000	1,700,000	200,000
Capitalized software development costs related to internal-use software	$ 0	$ 0	$ 0	$ 0
Number of warrants outstanding (in shares)	13,333,328		13,333,328
Number of common shares called by each warrant (in shares)						1	1
Exercise price (in dollars per share)						$ 11.50	$ 11.50
Unvested RSUs | Employee
Debt Instrument [Line Items]
Tax withholding obligation			204,749
Private Warrants | Crescent
Debt Instrument [Line Items]
Warrants issued (in shares)								7,000,000
Public Warrant
Debt Instrument [Line Items]
Number of warrants outstanding (in shares)							12,499,995
Exercise price (in dollars per share)						$ 0.01
Public Warrant | Crescent
Debt Instrument [Line Items]
Warrants issued (in shares)								12,499,995
Forward Purchase Warrant
Debt Instrument [Line Items]
Warrants issued (in shares)							833,333
Number of warrants outstanding (in shares)							833,333
Minimum
Debt Instrument [Line Items]
Typical contract term			1 year
Payment term			10 days
Maximum
Debt Instrument [Line Items]
Typical contract term			4 years
Payment term			60 days
Accounts Payable Benchmark | Supplier Concentration Risk | One Supplier
Debt Instrument [Line Items]
Concentration risk, percentage			37%		43%
Revenue Benchmark | Professional Service | Professional Services
Debt Instrument [Line Items]
Concentration risk, percentage			1%

Summary of Significant Accoun_5

Summary of Significant Accounting Policies - Schedule of property and equipment useful lives (Details)	6 Months Ended
	Jun. 30, 2022
Computer equipment | Minimum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	3 years
Computer equipment | Maximum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	5 years
Computer software
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	3 years
Furniture and fixtures | Minimum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	5 years
Furniture and fixtures | Maximum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	10 years
Leasehold improvements
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	5 years
Website development
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	2 years

Summary of Significant Accoun_6

Summary of Significant Accounting Policies - Schedule of finite lived intangible assets useful lives (Details)	6 Months Ended
	Jun. 30, 2022
Marketing-based
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible asset, useful life	7 years
Technology-based | Minimum
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible asset, useful life	4 years
Technology-based | Maximum
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible asset, useful life	10 years
Customer-based | Minimum
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible asset, useful life	7 years
Customer-based | Maximum
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible asset, useful life	16 years
Trademark-based
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible asset, useful life	4 years
Workforce-based
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible asset, useful life	10 years

Revenue - Contract Details (Det

Revenue - Contract Details (Details) - USD ($)	Jun. 30, 2022	Dec. 31, 2021
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Contract assets	$ 0	$ 0
Accounts receivable, net	18,524,000	20,128,000
Deferred revenue, current	1,142,000	1,307,000
Deferred revenue, net of current	$ 452,000	$ 456,000

Revenue - Changes in Contract (

Revenue - Changes in Contract (Details) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021
Change in Contract Liabilities Balance [Roll Forward]
Contract liabilities (deferred revenue) March 31, 2022	$ 1,763
Contract liabilities (deferred revenue) December 31, 2021	1,594
Deferred revenue	$ (169)	$ (33)

Revenue - Narrative (Details)

Revenue - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue recognized which was included in the deferred revenue balance at the beginning of the period	$ 0.4	$ 0.4	$ 0.9	$ 1
Remaining amount of performance obligation	164.5		$ 164.5
Minimum
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Typical contract term			1 year
Maximum
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Typical contract term			4 years
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-07-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining amount of performance obligation	$ 86.7		$ 86.7
Expected timing of satisfaction	1 year		1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Expected timing of satisfaction	60 months		60 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-07-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining amount of performance obligation	$ 77.8		$ 77.8
Expected timing of satisfaction

Marketable Securities - Amortiz

Marketable Securities - Amortized Cost, Gross Unrealized Gains and Losses and Fair Value of Debt Securities (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 48,573	$ 49,551
Gross Unrealized Gain	0	6
Gross Unrealized Loss	(1,353)	(183)
Fair Value	47,220	49,374
U.S. corporate securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	38,944	39,370
Gross Unrealized Gain	0	5
Gross Unrealized Loss	(1,097)	(154)
Fair Value	37,847	39,221
U.S. government securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	2,999	2,997
Gross Unrealized Gain	0	0
Gross Unrealized Loss	(16)	(1)
Fair Value	2,983	2,996
Asset-backed securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	5,884	6,439
Gross Unrealized Gain	0	1
Gross Unrealized Loss	(207)	(22)
Fair Value	5,677	6,418
Other debt securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	746	745
Gross Unrealized Gain	0	0
Gross Unrealized Loss	(33)	(6)
Fair Value	$ 713	$ 739

Marketable Securities - Maturit

Marketable Securities - Maturity of Debt Securities (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Amortized Cost
Due in one year or less	$ 14,183
Due after one year through five years	34,390
Amortized Cost	48,573	$ 49,551
Fair Value
Due in one year or less	14,047
Due after one year through five years	33,173
Fair Value	$ 47,220	$ 49,374

Marketable Securities - Proceed

Marketable Securities - Proceeds from Sales of Debt Securities and the Associated Gains and Losses (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Available for sale debt securities:
Proceeds from sale of marketable securities	$ 1,936	$ 0	$ 3,451	$ 0
Gross realized gains	0	0	0	0
Gross realized losses	(33)	0	(42)	0
Net realized losses	$ (33)	$ 0	$ (42)	$ 0

Marketable Securities - Narrati

Marketable Securities - Narrative (Details)	Jun. 30, 2022 Positions
Investments, Debt and Equity Securities [Abstract]
Number of positions	82

Marketable Securities - Unreali

Marketable Securities - Unrealized Loss Position (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Debt Securities, Available-for-sale [Line Items]
AFS, Less than 12 months, Fair Value	$ 47,220	$ 44,634
AFS, Less than 12 months, Gross Unrealized losses	(1,353)	(183)
AFS, 12 months or longer, Fair Value	0	0
AFS, 12 months or longer, Gross Unrealized Losses	0	0
Total available for sale securities
Debt Securities, Available-for-sale [Line Items]
AFS, Less than 12 months, Fair Value	47,220	44,634
AFS, Less than 12 months, Gross Unrealized losses	(1,353)	(183)
AFS, 12 months or longer, Fair Value	0	0
AFS, 12 months or longer, Gross Unrealized Losses	0	0
U.S. corporate securities
Debt Securities, Available-for-sale [Line Items]
AFS, Less than 12 months, Fair Value	37,847	35,961
AFS, Less than 12 months, Gross Unrealized losses	(1,097)	(154)
AFS, 12 months or longer, Fair Value	0	0
AFS, 12 months or longer, Gross Unrealized Losses	0	0
U.S. government securities
Debt Securities, Available-for-sale [Line Items]
AFS, Less than 12 months, Fair Value	2,983	2,996
AFS, Less than 12 months, Gross Unrealized losses	(16)	(1)
AFS, 12 months or longer, Fair Value	0	0
AFS, 12 months or longer, Gross Unrealized Losses	0	0
Asset-backed securities
Debt Securities, Available-for-sale [Line Items]
AFS, Less than 12 months, Fair Value	5,677	4,938
AFS, Less than 12 months, Gross Unrealized losses	(207)	(22)
AFS, 12 months or longer, Fair Value	0	0
AFS, 12 months or longer, Gross Unrealized Losses	0	0
Other debt securities
Debt Securities, Available-for-sale [Line Items]
AFS, Less than 12 months, Fair Value	713	739
AFS, Less than 12 months, Gross Unrealized losses	(33)	(6)
AFS, 12 months or longer, Fair Value	0	0
AFS, 12 months or longer, Gross Unrealized Losses	$ 0	$ 0

Property and Equipment (Details

Property and Equipment (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	$ 13,694		$ 13,694		$ 12,975
Less: accumulated depreciation and amortization	(10,487)		(10,487)		(9,965)
Property and equipment, net	3,207		3,207		3,010
Depreciation and amortization			556	$ 962
Amortization expense	0	$ 0	100	100
Computer software
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	1,253		1,253		1,253
Computer equipment
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	9,183		9,183		9,063
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	1,253		1,253		1,181
Leasehold improvements
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	2,005		2,005		$ 1,478
Property, Plant and Equipment
Property, Plant and Equipment [Line Items]
Depreciation and amortization	$ 300	$ 500	$ 600	$ 1,000

Goodwill and Identified Intan_3

Goodwill and Identified Intangible Assets - Narrative (Details) - USD ($)	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill impairment charge	$ 0	$ 0	$ 0	$ 0
Change in goodwill			0		$ 0
Amortization of identified intangible assets	$ 800,000	$ 1,100,000	$ 1,875,000	$ 2,244,000

Goodwill and Identified Intan_4

Goodwill and Identified Intangible Assets - Schedule of finite-lived intangible assets (Details) - USD ($) $ in Thousands	6 Months Ended	12 Months Ended
	Jun. 30, 2022	Dec. 31, 2021
Finite-Lived Intangible Assets [Line Items]
Cost	$ 47,780	$ 47,780
Accumulated Amortization	(29,460)	(27,585)
Carrying Amount	18,320	20,195
Marketing-based
Finite-Lived Intangible Assets [Line Items]
Cost	1,400	1,400
Accumulated Amortization	(1,291)	(1,253)
Carrying Amount	$ 109	$ 147
Weighted Average Remaining Life (In Years)	1 year 5 months 15 days	1 year 11 months 15 days
Technology-based
Finite-Lived Intangible Assets [Line Items]
Cost	$ 18,300	$ 18,300
Accumulated Amortization	(16,572)	(15,791)
Carrying Amount	$ 1,728	$ 2,509
Weighted Average Remaining Life (In Years)	1 year 8 months 26 days	2 years 3 days
Customer-based
Finite-Lived Intangible Assets [Line Items]
Cost	$ 27,700	$ 27,700
Accumulated Amortization	(11,544)	(10,506)
Carrying Amount	$ 16,156	$ 17,194
Weighted Average Remaining Life (In Years)	7 years 10 months 13 days	8 years 4 months 13 days
Workforce-based
Finite-Lived Intangible Assets [Line Items]
Cost	$ 380	$ 380
Accumulated Amortization	(53)	(35)
Carrying Amount	$ 327	$ 345
Weighted Average Remaining Life (In Years)	8 years 7 months 6 days	9 years 1 month 6 days

Goodwill and Identified Intan_5

Goodwill and Identified Intangible Assets - Schedule of future amortization of finite-lived intangible assets (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Remaining 2022	$ 1,604
2023	3,189
2024	2,328
2025	2,114
2026	2,096
2027 and beyond	6,989
Carrying Amount	$ 18,320	$ 20,195

Accrued Expenses (Details)

Accrued Expenses (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Payables and Accruals [Abstract]
Accrued bonuses	$ 2,694	$ 3,580
Accrued paid time off	3,022	2,802
Accrued commissions	1,262	2,748
Other accrued expenses	3,230	4,725
Total accrued expenses	$ 10,208	$ 13,855

Leases - Narrative (Details)

Leases - Narrative (Details)	6 Months Ended
	Jun. 30, 2022
Minimum
Lessee, Lease, Description [Line Items]
Remaining lease term of leases	1 year
Maximum
Lessee, Lease, Description [Line Items]
Remaining lease term of leases	6 years

Leases - Schedule of components

Leases - Schedule of components of lease expenses (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Leases [Abstract]
Operating lease cost	$ 555	$ 548	$ 1,075	$ 1,016
Finance lease cost:
Amortization of right-of-use assets	4	114	7	229
Interest on lease liabilities	1	5	1	12
Total finance lease cost	$ 5	$ 119	$ 8	$ 241

Leases - Schedule of supplement

Leases - Schedule of supplemental cash flow information (Details) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash used in operating leases	$ 1,168	$ 942
Financing cash used in finance leases	14	254
Right-of-use assets obtained in exchange for lease obligations:
Operating leases	617	3,246
Finance leases	$ 0	$ 0

Leases - Schedule of suppleme_2

Leases - Schedule of supplemental balance sheet information (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Operating Leases
Operating lease right-of-use assets	$ 5,221	$ 5,483
Operating lease liabilities:
Operating lease liabilities—current	1,890	1,946
Operating lease liabilities—less current portion	3,729	4,046
Total operating lease liabilities	5,619	5,992
Finance Leases
Property and equipment, gross	301	2,182
Less: accumulated depreciation and amortization	(237)	(1,621)
Property and equipment, net	64	561
Finance lease liabilities:
Finance lease liabilities—current	25	26
Finance lease liabilities—less current portion	0	11
Total finance lease liabilities	$ 25	$ 37
Weighted average remaining lease term
Operating Leases	3 years 4 months 24 days	3 years 6 months 29 days
Finance Leases	11 months 1 day	1 year 8 months 1 day
Weighted average discount rate
Operating Leases	8.70%	8.10%
Finance Leases	7.50%	7.50%

Leases - Schedule of lease liab

Leases - Schedule of lease liability maturity (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Operating Leases
Remaining 2022	$ 1,202
2023	1,974
2024	1,274
2025	1,114
2026	481
2027 and beyond	172
Total lease payments	6,217
Less: imputed interest	(598)
Total	5,619	$ 5,992
Finance Leases
Remaining 2022	14
2023	12
2024	0
2025	0
2026	0
2027 and beyond	0
Total lease payments	26
Less: imputed interest	(1)
Total	$ 25	$ 37

Borrowings Under Term Loan an_3

Borrowings Under Term Loan and Line of Credit - Schedule of long-term debt balances (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Debt Instrument [Line Items]
Less: current portion of term loan	$ (701)	$ (561)
Term Loan
Debt Instrument [Line Items]
Net carrying amount	54,793	55,020
Less: current portion of term loan	(701)	(561)
Long-term term loan obligations	$ 54,092	$ 54,459

Borrowings Under Term Loan an_4

Borrowings Under Term Loan and Line of Credit - Narrative (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Feb. 11, 2022	Dec. 31, 2021	Aug. 02, 2021	Dec. 19, 2019	Dec. 16, 2019	Apr. 26, 2017	Nov. 08, 2016
Term Loan
Debt Instrument [Line Items]
Deferred original issue discount and loan fees	$ 380,000		$ 380,000			$ 434,000
Term Loan | PNC Bank
Debt Instrument [Line Items]
Term loan repayments made	100,000	$ 400,000	300,000	$ 700,000
Deferred original issue discount and loan fees	400,000		400,000			400,000
Letter of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity					$ 300,000					$ 500,000	$ 300,000
Amended Credit Facility Effective December 2019 | Term Loan | PNC Bank
Debt Instrument [Line Items]
Face amount							$ 57,600,000
Amount of increase to term loan borrowing									$ 13,900,000
Loan fees								$ 100,000
Unused borrowing capacity	0		0			0
Amended Credit Facility Effective December 2019 | Revolving Portion | PNC Bank
Debt Instrument [Line Items]
Amount outstanding	$ 0		$ 0			$ 0
Amended Credit Facility Effective February 2018 | Revolving Credit Facility | Line of Credit | PNC Bank
Debt Instrument [Line Items]
Maximum borrowing capacity							5,000,000
Amended Credit Facility Effective February 2018 | Letter of Credit | Line of Credit | PNC Bank
Debt Instrument [Line Items]
Maximum borrowing capacity							1,500,000
Credit Agreement Effective November 2016, Amended Credit Facility Effective February 2018, and Amended Credit Facility Effective December 2019 | Term Loan
Debt Instrument [Line Items]
Deferred original issue discount and loan fees									$ 300,000
Amended Credit Facility Effective August 2021 | Term Loan | PNC Bank
Debt Instrument [Line Items]
Original issue discount							$ 200,000

Borrowings Under Term Loan an_5

Borrowings Under Term Loan and Line of Credit - Schedule of principal maturities of long-term debt (Details) $ in Thousands	Jun. 30, 2022 USD ($)
Long-Term Debt, Fiscal Year Maturity [Abstract]
Remaining 2022	$ 280
2023	982
2024	1,753
2025	52,158
Total	$ 55,173

Borrowings Under Term Loan an_6

Borrowings Under Term Loan and Line of Credit - Schedule of debt instrument carrying amount (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Debt Instrument [Line Items]
Principal	$ 55,173
Term Loan
Debt Instrument [Line Items]
Principal	55,173	$ 55,454
Less: Unamortized issuance costs	(380)	(434)
Net carrying amount	$ 54,793	$ 55,020

Letters of Credit (Details)

Letters of Credit (Details) - Letter of Credit - USD ($)	Nov. 08, 2016	Feb. 11, 2022	Feb. 01, 2022	Feb. 01, 2021	Feb. 03, 2020	Feb. 01, 2019	Dec. 31, 2017	Apr. 26, 2017
Line of Credit Facility [Line Items]
Maximum borrowing capacity	$ 300,000	$ 300,000						$ 500,000
Automatic extension term	1 year
Number of days prior to expiration date that written notice is required to terminate letter of credit	60 days
Additional deposit required							$ 100,000
Decrease to letter of credit per year			$ 100,000	$ 100,000	$ 100,000	$ 100,000
Line of credit facility, expiration period	1 year

Related Party Transactions (Det

Related Party Transactions (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Related Party Transaction [Line Items]
Related party accounts receivable	$ 0		$ 0		$ 0
Director
Related Party Transaction [Line Items]
Related party expenses	4,300,000		4,300,000
Unpaid balance					0
Director | Board of Director Fees
Related Party Transaction [Line Items]
Related party expenses	200,000	$ 100,000	400,000	$ 200,000
Unpaid balance	0		0
Director | Expense Reimbursements
Related Party Transaction [Line Items]
Related party expenses		0	0	0
Director | 2021 Equity Incentive Plan | Unvested RSUs
Related Party Transaction [Line Items]
Related party expenses	200,000		300,000
Majority Shareholder
Related Party Transaction [Line Items]
Unpaid balance	0		0		$ 0
Majority Shareholder | Expense Reimbursements
Related Party Transaction [Line Items]
Related party expenses			$ 0	0
Majority Shareholder | Management Service
Related Party Transaction [Line Items]
Related party expenses	$ 0	0		0
Revenue from related parties		$ 100,000		$ 0

Stock Warrants (Details)

Stock Warrants (Details)		6 Months Ended
	Jun. 18, 2021 day $ / shares shares	Jun. 30, 2022 shares	Jan. 13, 2021 $ / shares shares
Class of Warrant or Right [Line Items]
Number of common shares called by each warrant (in shares)	1		1
Exercise price (in dollars per share) | $ / shares	$ 11.50		$ 11.50
Redemption period, prior written notice		30 days
Trading days used for redemption price | day	20
Measurement period used for redemption price	30 days
Minimum reference value (in dollars per share) | $ / shares	$ 18
Number of warrants outstanding (in shares)		13,333,328
Number of warrants exercised (in shares)		0
Forward Purchase Warrant
Class of Warrant or Right [Line Items]
Number of warrants assumed (in shares)	833,333
Number of warrants outstanding (in shares)			833,333
Public Warrant
Class of Warrant or Right [Line Items]
Number of warrants assumed (in shares)	12,499,995
Exercise price (in dollars per share) | $ / shares	$ 0.01
Number of warrants outstanding (in shares)			12,499,995

Stockholders' Equity (Details)

Stockholders' Equity (Details) - USD ($) $ / shares in Units, $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Equity [Abstract]
Common stock, shares authorized (in shares)	500,000,000	500,000,000
Common stock par value (in dollars per share)	$ 0.0001	$ 0.0001
Common stock, shares issued (in shares)	91,547,358	90,696,977
Common stock, shares outstanding (in shares)	91,547,358	90,696,977
Common stock, shares outstanding including shares held in escrow (in shares)	99,091,108	98,240,727
Common stock, shares issued including shares held in escrow (in shares)	99,091,108	98,240,727
Common stock, shares held in escrow (in shares)	7,543,750	7,543,750
Accumulated other comprehensive loss	$ (1,855)	$ (477)
Accumulated deficit	$ 151,789	$ 128,022
Preferred stock, shares authorized (in shares)	25,000,000	25,000,000
Preferred stock par value (in dollars per share)	$ 0.0001	$ 0.0001
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0

Analysis of the Changes in Ac_3

Analysis of the Changes in Accumulated Other Comprehensive Income (Loss) - Analysis of Change (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Balance, beginning of period	$ 113,533	$ 30,144	$ 124,978	$ 34,141
Other comprehensive income	(441)	(25)	(1,378)	14
Balance, end of period	105,418	144,814	105,418	144,814
Total accumulated other comprehensive loss
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Balance, beginning of period	(1,414)	(167)	(477)	(206)
Balance, end of period	(1,855)	(192)	(1,855)	(192)
Foreign currency translation adjustment
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Balance, beginning of period			(300)	(206)
Other comprehensive income	(153)	(25)	(202)	14
Balance, end of period	(502)	(192)	(502)	(192)
Net unrealized loss on marketable securities
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Balance, beginning of period			(177)	0
Other comprehensive income	(288)	0	(1,176)	0
Balance, end of period	$ (1,353)	$ 0	$ (1,353)	$ 0

Analysis of the Changes in Ac_4

Analysis of the Changes in Accumulated Other Comprehensive Income (Loss) - Components of Other Comprehensive Income (Loss) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Accumulated Other Comprehensive Income (Loss) [Line Items]
Before tax	$ (451)	$ (25)	$ (1,359)	$ 14
Tax effect	(10)	0	19	0
Total other comprehensive income (loss), net of tax	(441)	(25)	(1,378)	14
Foreign currency translation adjustment
Accumulated Other Comprehensive Income (Loss) [Line Items]
Before tax	(156)	(25)	(199)	14
Tax effect	(3)	0	3	0
Total other comprehensive income (loss), net of tax	(153)	(25)	(202)	14
Net unrealized loss on marketable securities
Accumulated Other Comprehensive Income (Loss) [Line Items]
Before tax	(295)	0	(1,160)	0
Tax effect	(7)	0	16	0
Total other comprehensive income (loss), net of tax	$ (288)	$ 0	$ (1,176)	$ 0

Analysis of the Changes in Ac_5

Analysis of the Changes in Accumulated Other Comprehensive Income (Loss) - Narrative (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Equity [Abstract]
Reclassification adjustment from AOCI for sale of securities	$ 0	$ 0	$ 0	$ 0

Stock-Based Compensation - Narr

Stock-Based Compensation - Narrative (Details) - USD ($)			3 Months Ended		6 Months Ended		12 Months Ended
	May 05, 2022	May 04, 2022	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2019
2021 Equity Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of potential award units (in shares)			14,682,036		14,682,036
MIUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted-average recognition period					2 years 6 months
Vested (in shares)					704,000
MIUs | Management Incentive Unit Program
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period							5 years
Percent vested each anniversary							20%
Weighted-average recognition period					5 years
Phantom Share Units (PSUs) | 2021 Equity Incentive Plan | Two Executive Officers
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Increase in volume-weighted average price hurdle (in shares)	$ 17.50	$ 17
Unvested RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Income tax benefit			$ 0	$ 0	$ 0	$ 0
Vested (in shares)				0		0
Unvested RSUs | Employee
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted-average recognition period					3 years 3 months 29 days
RSUs outstanding					$ 9,500,000
RSUs vested					$ 1,600,000
Vested (in shares)					1,049,000
Unvested RSUs | Nonemployee
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted-average recognition period					2 years 11 months 23 days
RSUs outstanding					$ 0
RSUs vested					$ 0
Vested (in shares)					6,000
Unvested PSUs | Employee
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted-average recognition period					10 years 5 months 1 day
RSUs outstanding					$ 2,900,000
Vested (in shares)					0

Stock-Based Compensation - Sche

Stock-Based Compensation - Schedule of weighted average assumptions used to value stock-based compensation awards (Details) - MIUs	6 Months Ended	12 Months Ended
	Jun. 30, 2022	Dec. 31, 2021
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Holding period	2 years	2 years
Volatility	45%	45%
Discount for lack of marketability	28%	28%
Risk-free rate	1.60%	1.60%

Stock-Based Compensation - Sc_2

Stock-Based Compensation - Schedule of MIU activity (Details) - MIUs shares in Thousands	6 Months Ended
	Jun. 30, 2022 $ / shares shares
Number of Shares
Beginning balance (in shares) | shares	2,814
Granted (in shares) | shares	0
Vested (in shares) | shares	(704)
Forfeited (in shares) | shares	0
Ending balance (in shares) | shares	2,110
Weighted-average Grant Date Fair Value (per share)
Beginning balance (in dollars per share) | $ / shares	$ 0.79
Granted (in dollars per share) | $ / shares	0
Vested (in dollars per share) | $ / shares	0.79
Forfeited (in dollars per share) | $ / shares	0
Ending balance (in dollars per share) | $ / shares	$ 0.79
Weighted-average Remaining Contractual Term
Outstanding	1 year 1 month 17 days

Stock-Based Compensation - Sc_3

Stock-Based Compensation - Schedule of RSU activity (Details) - Unvested RSUs - $ / shares	3 Months Ended	6 Months Ended
	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Number of Shares
Vested (in shares)	0		0
Employee
Number of Shares
Beginning balance (in shares)		4,962,000
Granted (in shares)		2,111,000
Vested (in shares)		(1,049,000)
Forfeited (in shares)		(291,000)
Ending balance (in shares)		5,733,000
Weighted-average Grant Date Fair Value (per share)
Beginning balance (in dollars per share)		$ 6.44
Granted (in dollars per share)		3.39
Vested (in dollars per share)		6.49
Forfeited (in dollars per share)		6.27
Ending balance (in dollars per share)		$ 5.32
Weighted-average Remaining Contractual Term
Outstanding		1 year 10 months 6 days
Nonemployee
Number of Shares
Beginning balance (in shares)		20,000
Granted (in shares)		2,000
Vested (in shares)		(6,000)
Forfeited (in shares)		0
Ending balance (in shares)		16,000
Weighted-average Grant Date Fair Value (per share)
Beginning balance (in dollars per share)		$ 6.51
Granted (in dollars per share)		4.94
Vested (in dollars per share)		6.34
Forfeited (in dollars per share)		0
Ending balance (in dollars per share)		$ 6.34
Weighted-average Remaining Contractual Term
Outstanding		1 year 7 months 6 days

Stock-Based Compensation - Sc_4

Stock-Based Compensation - Schedule of PSU Assumptions (Details) - Unvested PSUs - $ / shares	6 Months Ended	12 Months Ended
	Jun. 30, 2022	Dec. 31, 2021
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock price (in dollars per share)	$ 4.94	$ 6.13
Measurement period	30 years	30 years
Expected volatility	47.50%	47.50%
Risk-free rate	2.24%	1.89%
Vesting hurdle 1 (in dollars per share)	$ 12.50	$ 12.50
Vesting hurdle 2 (in dollars per share)	15	15
Vesting hurdle 3 (in dollars per share)	$ 17.50	$ 17.50

Stock-Based Compensation - Sc_5

Stock-Based Compensation - Schedule of PSU activity (Details) - Unvested PSUs - Employee shares in Thousands	6 Months Ended
	Jun. 30, 2022 $ / shares shares
Number of Shares
Beginning balance (in shares) | shares	1,612
Granted (in shares) | shares	125
Vested (in shares) | shares	0
Forfeited (in shares) | shares	0
Ending balance (in shares) | shares	1,737
Weighted-average Grant Date Fair Value (per share)
Beginning balance (in dollars per share) | $ / shares	$ 6.50
Granted (in dollars per share) | $ / shares	4.94
Vested (in dollars per share) | $ / shares	0
Forfeited (in dollars per share) | $ / shares	0
Ending balance (in dollars per share) | $ / shares	$ 6.39
Weighted-average Remaining Contractual Term
Outstanding	10 years 5 months 1 day

Stock-Based Compensation - Sc_6

Stock-Based Compensation - Schedule of stock-based compensation expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	$ 3,423	$ 139	$ 5,902	$ 278
Cost of revenue
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	403	14	715	28
Sales and marketing expense
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	870	28	1,477	56
General and administrative expense
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	941	69	1,601	138
Research and development expense
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	1,209	28	2,109	56
MIUs
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	139	139	278	278
Unvested RSUs | Employee
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	2,997	0	5,064	0
Unvested RSUs | Nonemployee
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	15	0	23	0
Unvested PSUs | Employee
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	$ 272	$ 0	$ 537	$ 0

Stock-Based Compensation - Sc_7

Stock-Based Compensation - Schedule of unrecognized compensation expense (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2022 USD ($)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized Stock-based Compensation Expense	$ 40,953
MIUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized Stock-based Compensation Expense	$ 1,390
Weighted-average recognition period	2 years 6 months
Unvested RSUs | Employee
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized Stock-based Compensation Expense	$ 29,281
Weighted-average recognition period	3 years 3 months 29 days
Unvested RSUs | Nonemployee
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized Stock-based Compensation Expense	$ 104
Weighted-average recognition period	2 years 11 months 23 days
Unvested PSUs | Employee
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized Stock-based Compensation Expense	$ 10,178
Weighted-average recognition period	10 years 5 months 1 day

Geographic Information - Schedu

Geographic Information - Schedule of revenue by geographic area (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 32,987	$ 28,913	$ 65,080	$ 56,858
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	30,756	27,303	60,305	53,732
Americas (excluding United States)
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	936	653	1,988	1,304
Asia
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	1,256	918	2,715	1,760
Europe
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 39	$ 39	$ 72	$ 62

Geographic Information - Narrat

Geographic Information - Narrative (Details)	6 Months Ended
	Jun. 30, 2022
Segment Reporting [Abstract]
Revenue, percentage denominated in domestic currency	99.50%
Revenue, percentage denominated in foreign currency	0.50%

Geographic Information - Sche_2

Geographic Information - Schedule of property and equipment, net by location (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Revenues from External Customers and Long-Lived Assets [Line Items]
Property and equipment, net	$ 3,207	$ 3,010
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Property and equipment, net	1,680	1,989
Americas (excluding United States)
Revenues from External Customers and Long-Lived Assets [Line Items]
Property and equipment, net	401	367
Asia
Revenues from External Customers and Long-Lived Assets [Line Items]
Property and equipment, net	$ 1,126	$ 654

Income Taxes - Narrative (Detai

Income Taxes - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Income Tax Disclosure [Abstract]
Provision for (benefit from) income taxes	$ (229)	$ 52	$ 315	$ 87
Effective income tax rate	2.21%	(0.07%)	(1.38%)	(0.11%)

Retirement Benefit Plan (Detail

Retirement Benefit Plan (Details) - USD ($)		3 Months Ended		6 Months Ended
	Jul. 01, 2018	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Retirement Benefits [Abstract]
Defined benefit plan, type [Extensible Enumeration]				Other Postretirement Benefits Plan [Member]
Employer matching contribution, percent of match	50%
Maximum contribution per employee per pay period	$ 200
Maximum annual contributions per employee	$ 4,800
Employer matching contribution, vesting percentage				100%
Contributions		$ 300,000	$ 300,000	$ 700,000	$ 500,000

Fair Value Measurement - Schedu

Fair Value Measurement - Schedule of fair value of assets and liabilities measured on a non-recurring basis (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Assets, Fair Value Disclosure [Abstract]
Marketable securities	$ 47,220	$ 49,374
Liabilities, Fair Value Disclosure [Abstract]
Warrant liability—Forward Purchase Warrants	283	767
Fair Value, Nonrecurring
Assets, Fair Value Disclosure [Abstract]
Cash and cash equivalents	29,873	47,217
Restricted cash	100	100
Marketable securities	47,220	49,374
Total assets	77,193	96,691
Liabilities, Fair Value Disclosure [Abstract]
Term loan	54,793	55,020
Finance lease obligations	25	37
Warrant liability—Forward Purchase Warrants		767
Total liabilities	55,101	55,824
Fair Value, Recurring
Liabilities, Fair Value Disclosure [Abstract]
Warrant liability—Forward Purchase Warrants	283
Level 1 | Fair Value, Nonrecurring
Assets, Fair Value Disclosure [Abstract]
Cash and cash equivalents	29,873	47,217
Restricted cash	100	100
Marketable securities	0	0
Total assets	29,973	47,317
Liabilities, Fair Value Disclosure [Abstract]
Term loan	0	0
Finance lease obligations	0	0
Warrant liability—Forward Purchase Warrants		0
Total liabilities	0	0
Level 1 | Fair Value, Recurring
Liabilities, Fair Value Disclosure [Abstract]
Warrant liability—Forward Purchase Warrants	0
Level 2 | Fair Value, Nonrecurring
Assets, Fair Value Disclosure [Abstract]
Cash and cash equivalents	0	0
Restricted cash	0	0
Marketable securities	47,220	49,374
Total assets	47,220	49,374
Liabilities, Fair Value Disclosure [Abstract]
Term loan	54,793	55,020
Finance lease obligations	25	37
Warrant liability—Forward Purchase Warrants		0
Total liabilities	54,818	55,057
Level 2 | Fair Value, Recurring
Liabilities, Fair Value Disclosure [Abstract]
Warrant liability—Forward Purchase Warrants	0
Level 3 | Fair Value, Nonrecurring
Assets, Fair Value Disclosure [Abstract]
Cash and cash equivalents	0	0
Restricted cash	0	0
Marketable securities	0	0
Total assets	0	0
Liabilities, Fair Value Disclosure [Abstract]
Term loan	0	0
Finance lease obligations	0	0
Warrant liability—Forward Purchase Warrants		767
Total liabilities	283	$ 767
Level 3 | Fair Value, Recurring
Liabilities, Fair Value Disclosure [Abstract]
Warrant liability—Forward Purchase Warrants	$ 283

Fair Value Measurement - Narrat

Fair Value Measurement - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021	Jan. 13, 2021
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Class of warrant or right, expected term			5 years
Fair Value, Recurring | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Changes in fair value of warrant liability		$ 400		$ 400
Warrants to purchase common stock
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Changes in fair value of warrant liability			$ 484		$ 1,241
Warrants to purchase common stock | Fair Value, Recurring | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Changes in fair value of warrant liability	$ 100		$ 500
Forward Purchase Warrant
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Warrants issued (in shares)						833,333

Fair Value Measurement - Sche_2

Fair Value Measurement - Schedule of fair value assumptions (Details)	Jun. 30, 2022 $ / shares year	Dec. 31, 2021 year $ / shares
Stock price
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	1.66	5.15
Exercise price
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	11.50	11.50
Contractual term
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input | year	4	4.5
Expected volatility
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	0.8000	0.4750
Risk-free rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	0.0300	0.0120
Dividend yield
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	0	0

Fair Value Measurement - Sche_3

Fair Value Measurement - Schedule of changes in level 3 liabilities (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Warrants to purchase common stock
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Changes in fair value of warrant liability			$ (484)		$ (1,241)
Level 3 | Fair Value, Recurring
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Balance, beginning of period			767	$ 286	286
VCIP/OBIP payments			0		(286)
Changes in fair value of warrant liability		$ (400)		$ (400)
Balance, end of period	$ 283		283		767
Level 3 | Fair Value, Recurring | Warrants to purchase common stock
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Closing-date fair value of warrant liability			0		$ 2,008
Changes in fair value of warrant liability	$ (100)		$ (500)

Basic and Diluted Loss Per Sh_3

Basic and Diluted Loss Per Share - Narrative (Details)	Jun. 17, 2021
Earnings Per Share [Abstract]
Exchange ratio	66,637,000

Basic and Diluted Loss Per Sh_4

Basic and Diluted Loss Per Share - Schedule of loss per share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Numerator:
Loss attributable to common stockholders—basic	$ (10,780)	$ (75,843)	$ (23,767)	$ (80,018)
Loss attributable to common stockholders—diluted	$ (10,780)	$ (75,843)	$ (23,767)	$ (80,018)
Denominator:
Weighted average shares outstanding—basic (in shares)	91,562,000	69,945,000	91,520,000	68,291,000
Weighted average shares outstanding—diluted (in shares)	91,562,000	69,945,000	91,520,000	68,291,000
Net loss per share
Basic (in dollars per share)	$ (0.12)	$ (1.08)	$ (0.26)	$ (1.17)
Diluted (in dollars per share)	$ (0.12)	$ (1.08)	$ (0.26)	$ (1.17)

Basic and Diluted Loss Per Sh_5

Basic and Diluted Loss Per Share - Schedule of antidilutive securities excluded from the computation of earnings per share (Details) - shares	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)	30,212,000	22,521,000	30,212,000	22,521,000
Earn-Out Shares
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)	5,000,000	5,000,000	5,000,000	5,000,000
Period after closing date, term			7 years
Number of contingent consideration shares issued during period (in shares)	0		0
Earn-Out Shares | Class A common stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)			5,000,000
Lock-Up Shares
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)	2,544,000	2,544,000	2,544,000	2,544,000
Period after closing date, term			7 years
Number of contingent consideration shares issued during period (in shares)	0		0
Lock-Up Shares | Class A common stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)			2,543,750
Finders Agreement Shares
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)	1,644,000	1,644,000	1,644,000	1,644,000
Period after closing date, term			7 years
Number of contingent consideration shares issued during period (in shares)	0		0
Finders Agreement Shares | Class A common stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)			1,643,750
Warrants to purchase common stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)	13,333,000	13,333,000	13,333,000	13,333,000
Shares withheld to cover employees’ withholding taxes upon vesting of RSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)	205,000	0	205,000	0
Unvested RSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)	5,749,000	0	5,749,000	0
Unvested PSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Number of antidilutive securities excluded from the computation of earnings per share (in shares)	1,737,000	0	1,737,000	0

Commitment and Contingencies (D

Commitment and Contingencies (Details) $ in Thousands	Jun. 30, 2022 USD ($) claim	Dec. 31, 2021 USD ($)
Loss Contingencies [Line Items]
Principal outstanding | $	$ 55,173
Term Loan
Loss Contingencies [Line Items]
Principal outstanding | $	$ 55,173	$ 55,454
Collectibility of Receivables
Loss Contingencies [Line Items]
Number of collection actions against former customers | claim	2
Breach of Contract | Former Customers
Loss Contingencies [Line Items]
Number of counterclaims filed by former customers | claim	1

Subsequent Events - Narrative (

Subsequent Events - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands			3 Months Ended		6 Months Ended
	Aug. 05, 2022	Jul. 19, 2022	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Subsequent Event [Line Items]
Stock-based compensation expense			$ 3,423	$ 139	$ 5,902	$ 278
Subsequent Event | Class A common stock, par value $0.0001 per share
Subsequent Event [Line Items]
Class A common stock issued (in shares)		781,250
Subsequent Event | Unvested RSUs
Subsequent Event [Line Items]
Granted (in dollars per share)	$ 2.02
Stock-based compensation expense	$ 4,400
Subsequent Event | Unvested RSUs | Senior Executives
Subsequent Event [Line Items]
Granted (in shares)	2,025,464
Vesting period	10 months
Subsequent Event | Unvested RSUs | Non-Executive Employees
Subsequent Event [Line Items]
Granted (in shares)	132,750
Subsequent Event | Unvested RSUs | Non-Executive Employees | Minimum
Subsequent Event [Line Items]
Vesting period	45 months
Subsequent Event | Unvested RSUs | Non-Executive Employees | Maximum
Subsequent Event [Line Items]
Vesting period	48 months