Momentive Global (MNTV) 10-Q 4 May 23 2023 Q1 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	3 Months Ended
	Mar. 31, 2023	Apr. 28, 2023
Cover [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Mar. 31, 2023
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	Q1
Trading Symbol	MNTV
Entity Registrant Name	Momentive Global Inc.
Entity Central Index Key	0001739936
Current Fiscal Year End Date	--12-31
Entity Current Reporting Status	Yes
Entity Filer Category	Large Accelerated Filer
Entity Emerging Growth Company	false
Entity Small Business	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		150,689,947
Entity File Number	001-38664
Entity Tax Identification Number	80-0765058
Entity Address, Address Line One	One Curiosity Way
Entity Address, City or Town	San Mateo
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94403
City Area Code	650
Local Phone Number	543-8400
Entity Incorporation, State or Country Code	DE
Entity Interactive Data Current	Yes
Title of 12(b) Security	Common Stock, par value $0.00001 per share
Document Quarterly Report	true
Document Transition Report	false
Security Exchange Name	NASDAQ

CONDENSED CONSOLIDATED BALANCE

CONDENSED CONSOLIDATED BALANCE SHEETS (unaudited) - USD ($) $ in Thousands	Mar. 31, 2023	Dec. 31, 2022
Current assets:
Cash and cash equivalents	$ 199,080	$ 202,816
Accounts receivable, net of allowance of $1,020 and $1,121	31,760	33,656
Deferred commissions, current	9,965	9,775
Prepaid expenses and other current assets	15,769	17,207
Total current assets	256,574	263,454
Property and equipment, net	630	1,006
Operating lease right-of-use assets	31,232	32,252
Capitalized internal-use software, net	29,942	29,595
Acquisition intangible assets, net	4,785	5,156
Goodwill	460,979	459,817
Deferred commissions, non-current	13,595	14,307
Other assets	4,459	4,568
Total assets	802,196	810,155
Current liabilities:
Accounts payable	9,688	16,418
Accrued expenses and other current liabilities	26,759	24,969
Accrued compensation	23,605	31,893
Deferred revenue, current	215,865	206,728
Operating lease liabilities, current	8,033	8,046
Debt, current	1,900	1,900
Total current liabilities	285,850	289,954
Deferred revenue, non-current	641	719
Deferred tax liabilities	6,641	6,337
Debt, non-current	182,441	182,916
Operating lease liabilities, non-current	37,874	39,584
Other non-current liabilities	3,890	3,885
Total liabilities	517,337	523,395
Commitments and contingencies (Note 11)
Stockholders’ equity:
Preferred stock ($0.00001 par value; 100,000 shares authorized; no shares issued and outstanding)	0	0
Common stock ($0.00001 par value; 800,000 shares authorized; 150,690 and 149,711 shares issued and outstanding)	2	1
Additional paid-in capital	1,018,529	997,621
Accumulated other comprehensive loss	(2,420)	(3,425)
Accumulated deficit	(731,252)	(707,437)
Total stockholders’ equity	284,859	286,760
Total liabilities and stockholders’ equity	$ 802,196	$ 810,155

CONDENSED CONSOLIDATED BALANC_2

CONDENSED CONSOLIDATED BALANCE SHEETS (unaudited) (Parenthetical) - USD ($) $ in Thousands	Mar. 31, 2023	Dec. 31, 2022
Statement of Financial Position [Abstract]
Allowance for accounts receivable	$ 1,020	$ 1,121
Preferred stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Preferred stock, shares authorized (in shares)	100,000,000	100,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Common stock, shares authorized (in shares)	800,000,000	800,000,000
Common stock, shares issued (in shares)	150,690,000	149,711,000
Common stock, shares outstanding (in shares)	150,690,000	149,711,000

CONDENSED CONSOLIDATED STATEMEN

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited) - USD ($) shares in Thousands, $ in Thousands		3 Months Ended
		Mar. 31, 2023	Mar. 31, 2022
Income Statement [Abstract]
Revenue		$ 118,821	$ 116,986
Cost of revenue	[1],[2],[3]	20,557	22,903
Gross profit		98,264	94,083
Operating expenses:
Research and development	[1],[3]	32,665	36,716
Sales and marketing	[1],[2],[3]	47,919	59,636
General and administrative	[1],[3]	31,737	27,917
Restructuring	[1],[2]	7,197	4,883
Total operating expenses		119,518	129,152
Loss from operations		(21,254)	(35,069)
Interest expense		4,148	2,226
Other non-operating income, net		(2,038)	(134)
Loss before income taxes		(23,364)	(37,161)
Provision for income taxes		451	216
Net loss		$ (23,815)	$ (37,377)
Net loss per common share, basic		$ (0.16)	$ (0.25)
Net loss per common share, diluted		$ (0.16)	$ (0.25)
Weighted average number of basic shares outstanding		149,345	150,262
Weighted average number of diluted shares outstanding		149,345	150,262
[1] (1) Includes stock-based compensation, net of amounts capitalized as follows: (2) Includes amortization of acquisition intangible assets as follows: (3) Includes transaction expenses associated with the pending merger with an investor consortium led by STG during the three months ended March 31, 2023. See Note 1 for additional information. Also includes transaction expenses associated with the terminated merger with Zendesk, Inc. (“Zendesk”) during the three months ended March 31, 2022:

CONDENSED CONSOLIDATED STATEM_2

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited) (Parenthetical) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Allocated share-based compensation expense	$ 20,402	$ 26,254
Amortization of acquisition intangible assets	371	2,911
Acquisition-related transaction costs	7,461	6,500
Cost of revenue
Allocated share-based compensation expense	1,241	1,409
Amortization of acquisition intangible assets	0	1,414
Acquisition-related transaction costs	10	318
Research and development
Allocated share-based compensation expense	7,734	8,644
Acquisition-related transaction costs	47	1,770
Sales and marketing
Allocated share-based compensation expense	4,075	6,065
Amortization of acquisition intangible assets	371	1,452
Acquisition-related transaction costs	23	1,679
General and administrative
Allocated share-based compensation expense	7,352	7,375
Acquisition-related transaction costs	7,381	2,733
Restructuring expense
Allocated share-based compensation expense	0	2,761
Amortization of acquisition intangible assets	$ 0	$ 45

CONDENSED CONSOLIDATED STATEM_3

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS (unaudited) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2023	Mar. 31, 2022
Statement of Comprehensive Income [Abstract]
Net loss		$ (23,815)	$ (37,377)
Other comprehensive income (loss):
Foreign currency translation adjustment	[1]	1,005	(947)
Total other comprehensive income (loss)	[1]	1,005	(947)
Total comprehensive loss		$ (22,810)	$ (38,324)
[1] Net of tax effect which was not material.

CONDENSED CONSOLIDATED STATEM_4

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (unaudited) - USD ($) $ in Thousands	Total		Common Stock	Additional Paid-In Capital	Accumulated Other Comprehensive Income (Loss)	Accumulated Deficit
Beginning balance at Dec. 31, 2021	$ 354,474		$ 2	$ 971,604	$ 414	$ (617,546)
Beginning balance, Shares at Dec. 31, 2021			150,398,000
Common stock issued upon vesting of restricted stock units, Shares			877,000
Common stock issued upon vesting of restricted stock units	0		$ 0	0	0	0
Common stock issued upon stock option exercise, Shares			164,000
Common stock issued upon stock option exercise	2,273		$ 0	2,273	0	0
Issuance of restricted stock awards, Shares			1,031,000
Issuance of restricted stock awards	0		$ 0	0	0	0
Issuance of performance stock awards, Shares			361,000
Issuance of performance stock awards	0		$ 0	0	0	0
Repurchases of common stock, Shares			(2,411,000)
Repurchases of common stock, Value	(36,376)		$ 0	(36,376)	0	0
Stock-based compensation expense	26,973		0	26,973	0	0
Comprehensive income (loss)	(947)	[1]	0	0	(947)	0
Net loss	(37,377)		0	0	0	(37,377)
Ending balance at Mar. 31, 2022	309,020		$ 2	964,474	(533)	(654,923)
Ending balance, Shares at Mar. 31, 2022			150,420,000
Beginning balance at Dec. 31, 2022	286,760		$ 1	997,621	(3,425)	(707,437)
Beginning balance, Shares at Dec. 31, 2022			149,711,000
Common stock issued upon vesting of restricted stock units, Shares			979,000
Common stock issued upon vesting of restricted stock units	$ 1		$ 1	0	0	0
Common stock issued upon stock option exercise, Shares	0
Repurchases of common stock, Shares	0
Stock-based compensation expense	$ 20,908		0	20,908	0	0
Comprehensive income (loss)	1,005	[1]	0	0	1,005	0
Net loss	(23,815)		0	0	0	(23,815)
Ending balance at Mar. 31, 2023	$ 284,859		$ 2	$ 1,018,529	$ (2,420)	$ (731,252)
Ending balance, Shares at Mar. 31, 2023			150,690,000
[1] Net of tax effect which was not material.

CONDENSED CONSOLIDATED STATEM_5

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (unaudited) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Cash flows from operating activities
Net loss	$ (23,815)	$ (37,377)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization	5,710	9,354
Non-cash leases expense	2,182	3,202
Stock-based compensation expense, net of amounts capitalized	20,402	26,254
Deferred income taxes	304	217
Bad debt expense	497	644
Unrealized foreign currency (gains) losses, net and other	(195)	727
Changes in assets and liabilities:
Accounts receivable	1,334	(1,047)
Prepaid expenses and other assets	(7,090)	(8,117)
Accounts payable and accrued liabilities	(5,024)	(2,341)
Accrued compensation	(8,368)	(6,898)
Deferred revenue	9,033	14,283
Operating lease liabilities	(2,897)	(3,801)
Net cash used in operating activities	(7,927)	(4,900)
Cash flows from investing activities
Purchases of property and equipment	(15)	(441)
Capitalized internal-use software	(2,079)	(2,565)
Proceeds from sale of a private company investment	6,753	0
Net cash provided by (used in) investing activities	4,659	(3,006)
Cash flows from financing activities
Proceeds from stock option exercises	0	2,273
Payments to repurchase common stock	0	(36,376)
Repayment of debt	(550)	(25,550)
Net cash used in financing activities	(550)	(59,653)
Effect of exchange rate changes on cash	213	393
Net decrease in cash, cash equivalents and restricted cash	(3,605)	(67,166)
Cash, cash equivalents and restricted cash at beginning of period	203,258	306,121
Cash, cash equivalents and restricted cash at end of period	199,653	238,955
Supplemental cash flow data:
Interest paid for term debt	3,967	2,009
Non-cash investing and financing transaction:
Stock compensation included in capitalized software costs	$ 506	$ 719

Company Overview and Basis of P

Company Overview and Basis of Presentation	3 Months Ended
	Mar. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Company Overview and Basis of Presentation	1. Company Overview and Basis of Presentation Business Momentive Global Inc. (the “Company”) provides Software-as-a-Service (“SaaS”) solutions that enable organizations to collect and analyze market, customer and employee sentiment data quickly and at scale. The Company offers three product categories, Surveys, Customer Experience, and Insights Solutions, that address three major business use cases: (i) building market leadership, (ii) delighting customers, and (iii) engaging employees. The Company was incorporated in 2011 as SVMK Inc., a Delaware corporation, and is the successor to operations originally started in 1999. In June 2021, SVMK Inc. was rebranded and changed its legal name to Momentive Global Inc. As a result, its common stock began trading under the ticker symbol “MNTV” instead of “SVMK” on The Nasdaq Global Select Market. In February 2022, the company announced plans to consolidate its product portfolio under two brands and web surfaces—Momentive and SurveyMonkey. The Momentive brand represents the Company's suite of upmarket solutions, while SurveyMonkey represents the Company's complementary products for value-oriented customers who prioritize speed and ease of use. The Company’s headquarters are located in the United States and its international operations are primarily based in Ireland, Canada and the Netherlands . Pending Merger with an investor consortium led by STG On March 13, 2023, the Company entered into the Agreement and Plan of Merger (the “Merger Agreement”), by and among the Company, STG and Mercury Merger Sub, Inc. (“Merger Sub”). Pursuant to the Merger Agreement, and upon the terms and subject to the conditions therein, Merger Sub will merge with and into the Company (the “Merger”), with the Company surviving the Merger as a wholly owned subsidiary of STG. The Company’s board of directors and the board of directors of STG have approved the Merger Agreement and the transactions contemplated by the Merger Agreement. Pursuant to the Merger Agreement, at the effective time of the Merger, each issued and outstanding share of the Company’s common stock (except for certain shares of the Company’s common stock specified in the Merger Agreement) will be canceled and automatically converted into the right to receive cash in an amount equal to $ 9.46 per share, without interest. Under the terms of the Merger Agreement, the completion of the Merger is subject to certain customary closing conditions, including, among others: (i) the adoption of the Merger Agreement by the holders of a majority of the outstanding shares of the Company’s common stock; (ii) the expiration or early termination of the applicable waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended, and the receipt of certain other specified regulatory approvals; and (iii) the absence of an order or law preventing the Merger. Each of STG and the Company may terminate the Merger Agreement under certain specified circumstances, including but not limited to, (i) if the Merger is not consummated by 11:59 p.m. (California time) on September 13, 2023, (ii) a governmental authority of competent jurisdiction has issued a final non-appealable governmental order preventing, materially restraining, or materially impairing the consummation of the Merger, or (iii) if the required approval of the Company’s stockholders is not obtained. STG may also terminate the Merger Agreement in certain additional limited circumstances, including if the Company’s board of directors changes its recommendation to the Company’s stockholders to vote in favor of the adoption of the Merger Agreement. If the Merger Agreement is terminated, the Company may be required to pay STG a termination fee of up to $ 52.0 million under certain circumstances. The foregoing summary of the Merger Agreement and the transactions contemplated thereby does not purport to be complete and is subject to, and qualified in its entirety by, the full text of the Merger Agreement, which is filed as Exhibit 2.1 to the Company’s Current Report on Form 8-K filed with the U.S. Securities and Exchange Commission (“SEC”) on March 14, 2023. Other than transaction expenses related to legal, accounting, financial advisory, employee retention and other costs associated with the pending Merger of $ 7.5 million for the three months ended March 31, 2023, the terms of the Merger Agreement did not impact the Company's condensed consolidated financial statements. Principles of Consolidation and Basis of Presentation The accompanying interim condensed consolidated balance sheet as of March 31, 2023, the statements of operations, comprehensive loss, stockholders’ equity and cash flows for the three months ended March 31, 2023 and 2022 are unaudited. Such condensed consolidated financial statements are prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) and applicable rules and regulations of the SEC regarding interim financial reporting. These condensed consolidated financial statements include the results of operations of the Company and its wholly-owned subsidiaries. All significant intercompany transactions have been eliminated . Certain other prior year balances have been reclassified to conform to the current year presentation. Such reclassifications did not affect our results of operations or operating, investing and financing cash flows. These condensed consolidated financial statements do not include all disclosures normally required in annual consolidated financial statements prepared in accordance with GAAP. In management’s opinion, the condensed consolidated financial statements have been prepared on the same basis as the annual financial statements and include all normal recurring adjustments necessary for the fair presentation of the Company’s financial position as of March 31, 2023, the results of operations and cash flows for the three months ended March 31, 2023 and 2022. The results of operations for the three months ended March 31, 2023 are not necessarily indicative of the results to be expected for the full year or any other future interim or annual periods. These condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes thereto included in the Company’s Form 10-K filed with the SEC on February 17, 2023. Use of Estimates The preparation of condensed consolidated financial statements in conformity with GAAP requires the Company’s management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the condensed consolidated financial statements and reported amounts of revenue and expenses during the reporting periods covered by the condensed consolidated financial statements and accompanying notes. Actual results could differ materially from those estimates due to a variety of factors. The Company is not aware of any specific event or circumstances that would require an update to its estimates, judgments or assumptions or a revision to the carrying value of its assets or liabilities as of the date of issuance of its financial statements. These estimates, judgments and assumptions may change in the future, as new events occur or additional information is obtained. The Company bases its estimates on historical experience and on various other assumptions that it believes to be reasonable. The Company’s most significant estimates and use of judgment involve the determination of distinct performance obligations in enterprise customer contracts, the valuation of acquired goodwill and intangibles from acquisitions and the fair value of goodwill, right-of-use assets and other long-lived assets when evaluating for impairments. Segment Information The Company operates as a single operating segment. The Company’s chief operating decision maker (“CODM”) is its Chief Executive Officer, who reviews the Company’s operating results on a consolidated basis in order to make decisions about allocating resources and assessing performance for the entire company. The CODM uses one measure of profitability and does not segment the Company’s business for internal reporting. See Note 4 for additional information regarding the Company’s revenue by geographic area. Related Party Transactions Certain members of the Company’s board of directors serve as board members, are executive officers of and/or (in some cases) are investors in companies that are customers and/or vendors of the Company. The Company incurred related party expenses of $ 0.7 million and $ 0.9 million during the three months ended March 31, 2023 and 2022, respectively.

Summary of Significant Accounti

Summary of Significant Accounting Policies	3 Months Ended
	Mar. 31, 2023
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	2. Summary of Significant Accounting Policies There have been no material changes in our significant accounting policies as described in our Annual Report on Form 10-K for the year ended December 31, 2022. Other Non-Operating (Income) Expense Other non-operating (income) expense, net consists primarily of interest income, net foreign currency exchange (gains) losses, net realized gains and losses related to investments, and other (income) expense. The components of other non-operating (income) expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2023 2022 Interest income $ ( 2,141 ) $ ( 165 ) Foreign currency (gains) losses, net 130 127 Other income, net ( 27 ) ( 96 ) Other non-operating income, net $ ( 2,038 ) $ ( 134 ) Accounting Pronouncement Recently Adopted Reference Rate Reform : In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting . ASU 2020-04 is intended to provide temporary optional expedients and exceptions to the GAAP guidance on contract modifications and hedge accounting to ease the financial reporting burdens related to the expected market transition from the London Interbank Offered Rate (“LIBOR”) and other interbank offered rates to alternative reference rates. This guidance is effective beginning on March 12, 2020, and the Company may elect to apply the amendments prospectively through December 31, 2024. The Company adopted this guidance in the first quarter of fiscal 2023. On March 1, 2023, the Company amended the Refinancing Facility Agreement entered into in October 2018 (the “2018 Credit Facility”) by changing the reference rate from LIBOR to the Secured Overnight Financing Rate (“SOFR”) and elected to apply the practical expedient provided in Topic 848 to account for the modification as if it was not substantial. The adoption of this ASU did not have a material impact on the Company's condensed consolidated financial statements.

Revenue and Deferred Revenue

Revenue and Deferred Revenue	3 Months Ended
	Mar. 31, 2023
Revenue from Contract with Customer [Abstract]
Revenue and Deferred Revenue	3. Revenue and Deferred Revenue Disaggregated revenue Revenue by sales channel was as follows: Three Months Ended March 31, (in thousands) 2023 2022 Self-serve revenue $ 72,099 $ 75,803 Sales-assisted revenue 46,722 41,183 Revenue $ 118,821 $ 116,986 Self-serve revenues are generated from products purchased independently through our website. Sales-assisted revenues are generated from products sold to organizations through our sales team. In addition, see Note 4 for information regarding the Company’s revenue by geographic area. Deferred revenue The Company recognized into revenue $ 92.9 million and $ 88.6 million during the three months ended March 31, 2023 and 2022, respectively, that was included in the deferred revenue balances at the beginning of each respective period. Transaction price allocated to the remaining performance obligations As of March 31, 2023, future estimated revenue related to non-cancelable performance obligations that are unsatisfied or partially unsatisfied at the end of the reporting period was $ 245.5 million. The substantial majority of the unsatisfied performance obligations will be satisfied over the next twelve months .

Geographical Information

Geographical Information	3 Months Ended
	Mar. 31, 2023
Segment Reporting [Abstract]
Geographical Information	4. Geographical Information Revenue by geography is generally based on the billing address of the customer. For purposes of its geographic revenue disclosure, the Company defines a customer as an organization. An organization may consist of an individual paying user, multiple paying users within an organization or the organization itself. The following table sets forth the percentage of revenue by geographic area: Three Months Ended March 31, 2023 2022 United States 66 % 64 % Rest of world 34 % 36 % No other country outside of the United States comprised 10% or greater of the Company’s revenue for each of the three months ended March 31, 2023 and 2022, respectively.

Cash and Cash Equivalents

Cash and Cash Equivalents	3 Months Ended
	Mar. 31, 2023
Cash and Cash Equivalents [Abstract]
Cash and Cash Equivalents	5. Cash and Cash Equivalents As of March 31, 2023 and December 31, 2022, the following table provides a reconciliation of the amount of cash, cash equivalents, and restricted cash reported within the condensed consolidated balance sheets to the total of such amounts shown in the condensed consolidated statements of cash flows: (in thousands) March 31, 2023 December 31, 2022 Cash and cash equivalents $ 199,080 $ 202,816 Restricted cash included in prepaid expenses and other current assets 573 442 Total cash, cash equivalents and restricted cash $ 199,653 $ 203,258 Included in cash and cash equivalents are cash in transit from payment processors for credit and debit card transactions of $ 2.2 million and $ 1.1 million as of March 31, 2023 and December 31, 2022 , respectively.

Fair Value Measurements

Fair Value Measurements	3 Months Ended
	Mar. 31, 2023
Fair Value Disclosures [Abstract]
Fair Value Measurements	6. Fair Value Measurements Assets and liabilities recorded at fair value in the condensed consolidated financial statements are categorized based on the level of judgment associated with the inputs used to measure their fair value. Hierarchical levels which directly relate to the amount of subjectivity associated with the inputs to the valuation of these assets or liabilities are as follows: Level 1 – Observable inputs, such as quoted prices in active markets for identical assets or liabilities. Level 2 – Observable inputs, other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. Level 3 – Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. The carrying amounts of the Company’s financial instruments, which generally include cash equivalents, accounts receivable and accounts payable, approximate their fair values due to their short maturities. Based on borrowing rates currently available to the Company for debt with similar terms and consideration of default and credit risk, the fair value of the Company’s debt was approximately $ 181.9 million and $ 180.1 million as of March 31, 2023 and December 31, 2022, respectively. As of March 31, 2023 and December 31, 2022, respectively, the Company did not have any significant financial instruments accounted for pursuant to ASC 820, Fair Value Measurement .

Property and Equipment

Property and Equipment	3 Months Ended
	Mar. 31, 2023
Property, Plant and Equipment [Abstract]
Property and Equipment	7. Property and Equipment As of March 31, 2023 and December 31, 2022, property and equipment consisted of the following: (in thousands) March 31, 2023 December 31, 2022 Computer equipment $ 7,422 $ 7,492 Leasehold improvements 44,623 45,710 Furniture, fixtures and other assets 7,584 7,565 Gross property and equipment 59,629 60,767 Less: Accumulated depreciation ( 58,999 ) ( 59,761 ) Property and equipment, net $ 630 $ 1,006 Depreciation expense was $ 0.4 million and $ 1.4 million during the three months ended March 31, 2023 and 2022, respectively.

Intangible Assets and Goodwill

Intangible Assets and Goodwill	3 Months Ended
	Mar. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Intangible Assets and Goodwill	8. Intangible Assets and Goodwill Acquisition intangible assets, net As of March 31, 2023 and December 31, 2022, intangible assets, net consisted of the following: March 31, 2023 December 31, 2022 (in thousands) Gross Accumulated Net Gross Accumulated Net Customer relationships $ 10,100 $ ( 5,315 ) $ 4,785 $ 10,100 $ ( 4,944 ) $ 5,156 Trade name 900 ( 900 ) — 900 ( 900 ) — Acquisition intangible assets, net $ 11,000 $ ( 6,215 ) $ 4,785 $ 11,000 $ ( 5,844 ) $ 5,156 Amortization expense was $ 0.4 million and $ 2.9 million during the three months ended March 31, 2023 and 2022, respectively. Goodwill The changes in the carrying amount of goodwill were as follows (in thousands): Balance as of December 31, 2022 $ 459,817 Foreign currency translation 1,162 Balance as of March 31, 2023 $ 460,979 Capitalized internal-use software As of March 31, 2023 and December 31, 2022, capitalized internal-use software consisted of the following: (in thousands) March 31, 2023 December 31, 2022 Gross capitalized internal-use software $ 45,078 $ 62,249 Less: Accumulated amortization ( 15,136 ) ( 32,654 ) Capitalized internal-use software, net $ 29,942 $ 29,595 Amortization expense related to capitalized internal-use software was $ 2.1 million and $ 2.8 million during the three months ended March 31, 2023 and 2022, respectively, and is included in cost of revenue in the condensed consolidated statements of operations. The decrease in gross capitalized internal-use software is due to the removal of $ 19.6 million of fully amortized capitalized internal-use software during the first quarter of 2023, offset by current quarter additions. Future amortization expense As of March 31, 2023, future amortization expense by year is expected to be as follows: (in thousands) Capitalized Acquisition Remainder of 2023 $ 5,085 $ 1,113 2024 4,964 1,483 2025 3,458 1,389 2026 279 800 Total amortization expense $ 13,786 $ 4,785 Future capitalized internal-use software amortization excludes $ 16.2 million of costs which are currently in the development phase.

Stockholder's Equity and Employ

Stockholder's Equity and Employee Benefit Plans	3 Months Ended
	Mar. 31, 2023
Stockholders Equity And Employee Benefit Plans [Abstract]
Stockholders' Equity and Employee Benefit Plans	9. Stockholders' Equity and Employee Benefit Plans Common Stock Repurchases On February 26, 2022, the Company's board of directors authorized a share repurchase program to repurchase up to $ 200.0 million of the Company’s common stock in the open market or in privately negotiated transactions (through 10b5-1 trading plans or otherwise). The share repurchase program does not obligate the Company to acquire any particular amount of common stock and may be suspended at any time at the Company’s discretion, and the share repurchase program does not have an expiration date. The actual timing, number and value of shares repurchased is determined by management at its discretion and depends on a number of factors, including the market price of the Company’s stock, general business and market conditions, and other investment opportunities. There were no share repurchases for the three months ended March 31, 2023. During the three months ended March 31, 2022, the Company repurchased approximately 2.4 million shares of common stock for approximately $ 36.4 million . As of March 31, 2023, the Company’s remaining share repurchase authorization was approximately $ 116.5 million . Equity Incentive Plans The Company sponsors the 2018 Equity Incentive Plan (the “2018 Plan”), which was approved by stockholders on September 5, 2018. The purpose of the 2018 Plan is to promote the long-term growth and profitability of the Company by (i) providing employees with incentives to improve stockholder value and to contribute to the growth and financial success of the Company through their future services, and (ii) enabling the Company to attract, retain and reward the best available persons. The options granted under the 2018 Plan, may be granted at a price not less than the fair market value on the grant date. The board of directors, or a committee of the board of directors, has granted options with an exercise price at fair value on the grant date. Grants of time-based awards generally vest over a four-year period for new hires and over a three-year period for subsequent grants to existing employees. Options expire as determined by the board of directors, or committee of the board of directors, but not more than ten years after the date of the grant. As of March 31, 2023, 28,741,857 shares of common stock remain available for grant under the 2018 Plan. The following is a summary of restricted stock units for the current year period: Restricted Stock Units Number of Weighted Average Weighted Average Unvested at December 31, 2022 8,023,173 $ 15.07 1.2 Granted 563,320 $ 8.24 Vested ( 979,131 ) $ 17.52 Forfeited/cancelled ( 896,761 ) $ 14.56 Unvested at March 31, 2023 6,710,601 $ 14.21 1.2 The following is a summary of stock option activity for the current year period: Stock Options Number of Weighted Average Aggregate Weighted Average (in years) Outstanding at December 31, 2022 13,133,446 $ 16.24 $ — 4.2 Granted — $ — Exercised — $ — Forfeited ( 22,001 ) $ 20.18 Expired ( 2,325,356 ) $ 16.61 Outstanding, vested and expected to vest at March 31, 2023 10,786,089 $ 16.15 $ 1,918 4.7 Vested and exercisable at March 31, 2023 8,770,544 $ 16.59 $ — 4.7 The following is a summary of restricted stock awards for the current year period: Restricted Stock Awards Number of Weighted Average Weighted Average Unvested at December 31, 2022 890,219 $ 17.43 1.9 Granted — $ — Vested ( 80,905 ) $ 17.38 Forfeited/cancelled — $ — Unvested at March 31, 2023 809,314 $ 17.43 1.8 2018 Employee Stock Purchase Plan, As Amended The Company sponsors the 2018 Employee Stock Purchase Plan, as amended (the “ESPP”), which was approved by stockholders on September 5, 2018. The ESPP provides for 24 -month offering periods beginning May 22 and November 22 of each year, and each offering period will consist of four six-month purchase periods, subject to a reset provision. On each purchase date, eligible employees will purchase the shares at a price per share equal to 85 % of the lesser of (1) the fair market value of the Company’s common stock on the offering date, or (2) the fair market value of its common stock on the purchase date. As of March 31, 2023, 7,481,519 shares of common stock remain available for issuance under the ESPP. Stock-Based Compensation Expense Stock-based compensation expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2023 2022 Cost of revenue $ 1,241 $ 1,409 Research and development 7,734 8,644 Sales and marketing 4,075 6,065 General and administrative 7,352 7,375 Restructuring — 2,761 Stock-based compensation expense, net of amounts capitalized 20,402 26,254 Capitalized stock-based compensation expense 506 719 Stock-based compensation expense $ 20,908 $ 26,973 As of March 31, 2023, unamortized stock-based compensation was as follows: Unrecognized Weighted (in years) Restricted stock units $ 86,935 2.0 Stock options 6,052 1.0 Restricted stock awards 8,407 1.8 ESPP 10,981 1.6 Total unrecognized stock-based compensation $ 112,375 401(k) Plan In the United States, the Company offers its employees a defined contribution plan that qualifies as a deferred salary arrangement under Section 401 of the U.S. Internal Revenue Code (“401(k) Plan”). Under the 401(k) Plan, participating employees may defer a portion of their pretax earnings not to exceed the maximum amount allowed by the Internal Revenue Service. The Company currently provides a matching contribution of 25 % of deferrals for eligible employees. Compensation expense for the Company's matching contributions was $ 1.7 million and $ 1.9 million during the three months ended March 31, 2023 and 2022, respectively.

Leases

Leases	3 Months Ended
	Mar. 31, 2023
Leases [Abstract]
Leases	10. Leases The Company leases certain equipment and facilities under operating leases which expire at various dates through 2028 . The Company’s operating lease costs were as follows: Three Months Ended March 31, (in thousands) 2023 2022 Operating lease cost (gross lease expense) $ 2,273 $ 3,204 Variable lease costs 958 1,330 Sublease income (including reimbursed expenses) 491 846 During each of the three months ended March 31, 2023 and 2022, the Company’s short-term lease costs were nominal. The Company’s lease agreements do not contain any material residual value guarantees or material restrictive covenants. The weighted average remaining operating lease term was 5.5 years and 5.7 years as of March 31, 2023 and December 31, 2022, respectively. The weighted average discount rate used to estimate operating lease liabilities was 7.1 % as of March 31, 2023 and December 31, 2022, respectively. As of March 31, 2023, maturities of operating lease liabilities and sublease income, by year are as follows: (in thousands) Operating Lease Payments Sublease Remainder of 2023 $ 8,400 $ ( 1,318 ) 2024 9,753 ( 372 ) 2025 9,307 — 2026 9,516 — 2027 9,788 — Thereafter 9,363 — Gross lease payments (income) $ 56,127 $ ( 1,690 ) Less: Imputed interest 9,802 Less: Tenant improvement receivables 418 Total operating lease liabilities $ 45,907

Commitments and Contingencies

Commitments and Contingencies	3 Months Ended
	Mar. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	11. Commitments and Contingencies Non-Cancelable Purchase Commitments The Company enters into commitments under non-cancelable purchase orders for the procurement of goods and services in the ordinary course of business. As of March 31, 2023, expected payments under such commitments are as follows (in thousands): Remainder of 2023 $ 12,531 2024 8,082 2025 1,946 2026 49 2027 1 Total purchase commitments $ 22,609 Letters of Credit As of March 31, 2023 , the Company had a standby letter of credit for $ 1.0 million which was issued in connection with the San Mateo headquarters. Legal Matters The Company is party to lawsuits filed in connection with the Merger, and more may be filed. On April 21, 2023, a purported Momentive stockholder filed a complaint in the U.S. District Court for the Southern District of New York against Momentive and the Momentive board of directors, captioned O’Dell v. Momentive Global, Inc., et al. Case No. 23-cv-3360 (S.D.N.Y.) (the “O’Dell Complaint”), and a purported Momentive stockholder filed a complaint in the U.S. District Court for the Northern District of California against Momentive and the Momentive board of directors, captioned Renfer v. Momentive Global, Inc., et al. Case No. 3:23-cv-01936-TLT (N.D. Cal.) (the “Renfer Complaint”). On April 24, 2023, a purported Momentive stockholder filed a complaint in the U.S. District Court for the Southern District of New York against Momentive and the Momentive board of directors, captioned Wang v. Momentive Global, Inc., et al. Case No. 1:23-cv-03408 (S.D.N.Y.) (the “Wang Complaint”). On April 26, 2023, a purported Momentive stockholder filed a complaint in the U.S. District Court for the Northern District of California against Momentive and the Momentive board of directors, captioned DeVay v. Momentive Global, Inc., et al. Case No. 3:23-cv-02032 (N.D. Cal.) (the “DeVey Complaint”). On April 28, 2023, a purported Momentive stockholder filed a complaint in the U.S. District Court for the Northern District of California against Momentive and the Momentive board of directors, captioned Bushansky v. Momentive Global, Inc., et al. Case No. 3:23-cv-02068 (N.D. Cal.) (the “Bushansky Complaint”), and together with the O’Dell Complaint, the Renfer Complaint, the Wang Complaint and the DeVey Complaint, the “Momentive Complaints”). The Momentive Complaints assert claims against certain defendants under Section 14(a) of the Exchange Act and Rule 14a-9 promulgated thereunder for allegedly false and misleading statements in the proxy statement and against certain defendants under Section 20(a) of the Exchange Act for alleged “control person” liability with respect to such allegedly false and misleading statements. Each complaint seeks, among other relief, an order enjoining the Merger and an award for plaintiffs’ fees and costs. The Company believes the allegations in the Momentive Complaints are without merit. Momentive stockholders may file additional lawsuits challenging the Merger, which may name the Company, members of the Company’s board of directors and/or other defendants. No assurance can be made as to the outcome of such lawsuits or the Momentive Complaints, including the amount of costs associated with defending against, or any other liabilities that may be incurred in connection with the litigation of, such claims. In addition, from time to time, the Company is subject to legal proceedings, claims and litigation arising in the ordinary course of business, which may include, but are not limited to, patent and privacy matters, labor and employment claims, class action lawsuits, as well as inquiries, investigations, audits and other regulatory proceedings. Periodically, the Company evaluates developments in its legal matters and records a liability when it believes that it is both probable that a loss has been incurred and the amount can be reasonably estimated. Significant judgment is required to determine both the likelihood of there being, and the estimated amount of, a loss related to such matters, and the Company's judgment may be incorrect. There are currently no legal matters or claims that have arisen from the normal course of business that the Company believes would have a material impact on the Company’s financial position, results of operations or cash flows. Warranties and Indemnification The Company’s subscription services are generally warranted to perform materially in accordance with the Company’s online help documentation under normal use and circumstances. Additionally, the Company’s arrangements generally include provisions for indemnifying customers against liabilities if its subscription services infringe a third party’s intellectual property rights. Furthermore, the Company may also incur liabilities if it breaches the security or confidentiality obligations in its arrangements. To date, the Company has not incurred significant costs and has not accrued a liability in the accompanying condensed consolidated financial statements as a result of these obligations.

Debt

Debt	3 Months Ended
	Mar. 31, 2023
Debt Disclosure [Abstract]
Debt	12. Debt As of March 31, 2023 and December 31, 2022 the carrying values of debt were as follows: March 31, 2023 December 31, 2022 Issuance Maturity Amount (in thousands) Effective Amount (in thousands) Effective 2018 Credit Facility October 2018 October 2025 $ 185,100 8.1 % - 8.7 % $ 185,650 3.9 % - 8.1 % Less: Unamortized issuance discount and issuance costs, net 759 834 Less: Debt, current 1,900 1,900 Debt, non-current $ 182,441 $ 182,916 In October 2018, the Company entered into the 2018 Credit Facility, comprising a $ 220.0 million term loan (the “Term Loan”) and $ 75.0 million revolving credit facility. Effective March 1, 2023, the Company entered into an amendment to the 2018 Credit Facility to amend the alternate base interest rate ( “ABR”) from the LIBOR (as defined in the 2018 Credit Facility) to the SOFR and to make such other related changes. Loans under the amendment effective March 1, 2023 accrue interest based upon, at the Company’s option, either at an ABR or an adjusted term SOFR Rate, in each case, an applicable margin. The applicable margin for the Term Loan is 2.75 % in the case of a ABR loan and 3.75 % in the case of a Term Benchmark loan, and the applicable margin for the revolving loan ranges from 0.75 % to 1.50 % in the case of a ABR loan and 1.75 % to 2.50 % in the case of a Term Benchmark loan, and is based on the Company’s leverage ratio. The Company will make quarterly principal payments of $ 550,000 on the Term Loan with any remaining principal amounts due on October 10, 2025 . The principal amount on the revolving credit facility is due and all revolver commitments terminate on October 10, 2023 . As of March 31, 2023 , the Company had $ 74.0 million of borrowing available under the line of credit portion of the 2018 Credit Facility. The Company’s obligations under the 2018 Credit Facility are guaranteed by certain of its subsidiaries and secured by liens on substantially all of the assets of the Company and such subsidiaries. The 2018 Credit Facility contains financial, affirmative and negative covenants that, if violated, may require the Company to pay down the loans earlier than the stated maturity dates with higher interest rates. As of March 31, 2023, the Company was compliant with all of its debt covenant requirements in the 2018 Credit Facility. The Company believes that it will continue to comply with the terms of the loan agreements through the stated maturity dates. However, if the Company’s projections do not materialize, the Company may require additional equity or debt financing. There can be no assurance that additional financing, if required, will be available on terms satisfactory to the Company. As of March 31, 2023, future minimum payment obligations of principal amounts due by year under the 2018 Credit Facility were as follows (in thousands): Remainder of 2023 $ 1,650 2024 2,200 2025 181,250 Total principal outstanding $ 185,100

Income Taxes

Income Taxes	3 Months Ended
	Mar. 31, 2023
Income Tax Disclosure [Abstract]
Income Taxes	13. Income Taxes The Company recorded an income tax provision of $ 0.5 million and $ 0.2 million for the three months ended March 31, 2023 and 2022, respectively. The increase in the Company’s income tax expense for the three months ended March 31, 2023, relative to the prior year period, was primarily due to an estimated increase in U.S. state income taxes resulting from capitalization of certain expenses under Section 174. The Company regularly evaluates the realizability of its net deferred tax assets based on all available evidence, both positive and negative. The realization of net deferred tax assets is dependent on several factors, including the likelihood and amount, if any, of future taxable income in relevant jurisdictions during periods in which those temporary differences become deductible. As of March 31, 2023, the Company continues to maintain a valuation allowance on certain deferred tax assets in the United States and certain foreign jurisdictions that are not realizable on a more likely than not basis. The Company believes that it has provided adequate reserves for its income tax uncertainties in all open tax years. As the outcome of the audits cannot be predicted with certainty, if any issues addressed in the Company's tax audits are resolved in a manner inconsistent with management's expectations, the Company could be required to adjust its provision for income taxes in the period such resolution occurs. There were no material changes in gross unrecognized tax benefits during each of the three months ended March 31, 2023 and 2022.

Net Loss Per Share

Net Loss Per Share	3 Months Ended
	Mar. 31, 2023
Earnings Per Share [Abstract]
Net Loss Per Share	14. Net Loss Per Share Basic earnings per share is computed by dividing net loss by the weighted-average number of common shares outstanding during the period. Diluted earnings per share is computed by dividing net loss for the period by the weighted-average number of common shares outstanding during the period which includes potential dilutive common shares assuming the dilutive effect of outstanding restricted stock units, stock options, restricted stock awards, and shares issuable under the ESPP calculated using the treasury stock method. The following table sets forth the computation of basic and diluted earnings per share: Three Months Ended March 31, (in thousands, except per share amounts) 2023 2022 Numerator: Net loss $ ( 23,815 ) $ ( 37,377 ) Denominator: Weighted-average shares outstanding - basic and diluted 149,345 150,262 Net loss per common share - basic and diluted: $ ( 0.16 ) $ ( 0.25 ) The Company was in a loss position for the periods presented. Accordingly, basic net loss per share is the same as diluted net loss per share as the inclusion of all potential common shares outstanding would have been anti-dilutive. Prior to application of the treasury stock method, share equivalents (comprising of restricted stock units, stock options, restricted stock awards, and shares issuable under the ESPP) excluded from the calculations of diluted net loss per share were 20.2 million and 26.3 million for the three months ended March 31, 2023 and 2022, respectively.

Restructuring Costs

Restructuring Costs	3 Months Ended
	Mar. 31, 2023
Restructuring Costs [Abstract]
Restructuring Costs	15. Restructuring Costs A description of the Company's restructuring and other activities and their related costs is provided below. February 2023 Restructuring Plan In February 2023, the Company committed to a restructuring plan (the "February 2023 Restructuring Plan") that is designed to improve operating margin. The February 2023 Restructuring plan resulted in a reduction of the Company's workforce by approximately 14 %. The total estimated restructuring costs was approximately $ 7.2 million, consisting of cash expenditures for employee severance, employee benefits, and related facilitation costs, and was substantially recognized during the first quarter of 2023. October 2022 Restructuring Plan In October 2022, the Company committed to a plan designed to improve operating margin and create efficiencies in its go-to-market motion and in other areas throughout the Company (the “October 2022 Restructuring Plan”). The October 2022 Restructuring Plan resulted in a reduction of the Company’s workforce by approximately 11 %. The Company incurred total charges of approximately $ 4.2 million, consisting of cash expenditures for employee severance, employee benefits, and related facilitation costs, and was substantially recognized during the fourth quarter of 2022. March 2022 Restructuring Plan In March 2022, the Company implemented a restructuring plan (the “March 2022 Restructuring Plan”) to streamline its business, increase operating efficiency, and reduce costs over the long-term after the termination of its proposed merger with Zendesk. In connection with the March 2022 Restructuring Plan, the Company incurred total charges of approximately $ 2.4 million, which are primarily comprised of employee severance, stock-based compensation expense, gain on lease modification due to the partial termination of its San Mateo, CA headquarters lease and related leasehold improvement impairment costs, and other contract termination costs related to the Company's decision to abandon its future office expansion plans. Additionally, the Company has streamlined its brand positioning and accelerated the amortization of the brand-related intangibles that were discontinued. Substantially all of the costs related to the March 2022 Restructuring Plan has been recognized as of the fourth quarter of 2022. The restructuring plans were subject to applicable laws and consultation processes as part of the Company's strategic plan to reduce costs and improve efficiencies. In connection with these actions, the Company incurred the following pre-tax costs for the three months ended March 31, 2023 and 2022: Three Months Ended March 31, (in thousands) 2023 2022 Employee severance $ 7,197 $ 822 Stock-based compensation — 2,761 Contract termination and other costs — 1,255 Amortization of intangible assets — 45 Total restructuring costs $ 7,197 $ 4,883 Restructuring costs included $ 2.0 million recorded in accrued expenses and other current liabilities line in the condensed consolidated balance sheet as of March 31, 2023 . The majority of the amounts accrued pertain to severance costs which will be paid through the second quarter of 2023.

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	3 Months Ended
	Mar. 31, 2023
Accounting Policies [Abstract]
Principles of Consolidation and Basis of Presentation	Principles of Consolidation and Basis of Presentation The accompanying interim condensed consolidated balance sheet as of March 31, 2023, the statements of operations, comprehensive loss, stockholders’ equity and cash flows for the three months ended March 31, 2023 and 2022 are unaudited. Such condensed consolidated financial statements are prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) and applicable rules and regulations of the SEC regarding interim financial reporting. These condensed consolidated financial statements include the results of operations of the Company and its wholly-owned subsidiaries. All significant intercompany transactions have been eliminated . Certain other prior year balances have been reclassified to conform to the current year presentation. Such reclassifications did not affect our results of operations or operating, investing and financing cash flows. These condensed consolidated financial statements do not include all disclosures normally required in annual consolidated financial statements prepared in accordance with GAAP. In management’s opinion, the condensed consolidated financial statements have been prepared on the same basis as the annual financial statements and include all normal recurring adjustments necessary for the fair presentation of the Company’s financial position as of March 31, 2023, the results of operations and cash flows for the three months ended March 31, 2023 and 2022. The results of operations for the three months ended March 31, 2023 are not necessarily indicative of the results to be expected for the full year or any other future interim or annual periods. These condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes thereto included in the Company’s Form 10-K filed with the SEC on February 17, 2023.
Use of Estimates	Use of Estimates The preparation of condensed consolidated financial statements in conformity with GAAP requires the Company’s management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the condensed consolidated financial statements and reported amounts of revenue and expenses during the reporting periods covered by the condensed consolidated financial statements and accompanying notes. Actual results could differ materially from those estimates due to a variety of factors. The Company is not aware of any specific event or circumstances that would require an update to its estimates, judgments or assumptions or a revision to the carrying value of its assets or liabilities as of the date of issuance of its financial statements. These estimates, judgments and assumptions may change in the future, as new events occur or additional information is obtained. The Company bases its estimates on historical experience and on various other assumptions that it believes to be reasonable. The Company’s most significant estimates and use of judgment involve the determination of distinct performance obligations in enterprise customer contracts, the valuation of acquired goodwill and intangibles from acquisitions and the fair value of goodwill, right-of-use assets and other long-lived assets when evaluating for impairments.
Segment Information	Segment Information The Company operates as a single operating segment. The Company’s chief operating decision maker (“CODM”) is its Chief Executive Officer, who reviews the Company’s operating results on a consolidated basis in order to make decisions about allocating resources and assessing performance for the entire company. The CODM uses one measure of profitability and does not segment the Company’s business for internal reporting. See Note 4 for additional information regarding the Company’s revenue by geographic area.
Related Party Transactions	Related Party Transactions Certain members of the Company’s board of directors serve as board members, are executive officers of and/or (in some cases) are investors in companies that are customers and/or vendors of the Company. The Company incurred related party expenses of $ 0.7 million and $ 0.9 million during the three months ended March 31, 2023 and 2022, respectively.
Other Non-Operating (Income) Expense	Other Non-Operating (Income) Expense Other non-operating (income) expense, net consists primarily of interest income, net foreign currency exchange (gains) losses, net realized gains and losses related to investments, and other (income) expense. The components of other non-operating (income) expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2023 2022 Interest income $ ( 2,141 ) $ ( 165 ) Foreign currency (gains) losses, net 130 127 Other income, net ( 27 ) ( 96 ) Other non-operating income, net $ ( 2,038 ) $ ( 134 )
Accounting Pronouncements Recently Adopted	Accounting Pronouncement Recently Adopted Reference Rate Reform : In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting . ASU 2020-04 is intended to provide temporary optional expedients and exceptions to the GAAP guidance on contract modifications and hedge accounting to ease the financial reporting burdens related to the expected market transition from the London Interbank Offered Rate (“LIBOR”) and other interbank offered rates to alternative reference rates. This guidance is effective beginning on March 12, 2020, and the Company may elect to apply the amendments prospectively through December 31, 2024. The Company adopted this guidance in the first quarter of fiscal 2023. On March 1, 2023, the Company amended the Refinancing Facility Agreement entered into in October 2018 (the “2018 Credit Facility”) by changing the reference rate from LIBOR to the Secured Overnight Financing Rate (“SOFR”) and elected to apply the practical expedient provided in Topic 848 to account for the modification as if it was not substantial. The adoption of this ASU did not have a material impact on the Company's condensed consolidated financial statements.

Summary of Significant Accoun_3

Summary of Significant Accounting Policies (Tables)	3 Months Ended
	Mar. 31, 2023
Accounting Policies [Abstract]
Components of Other Non-Operating (Income) Expense Recognized in Condensed Consolidated Financial Statements	The components of other non-operating (income) expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2023 2022 Interest income $ ( 2,141 ) $ ( 165 ) Foreign currency (gains) losses, net 130 127 Other income, net ( 27 ) ( 96 ) Other non-operating income, net $ ( 2,038 ) $ ( 134 )

Revenue and Deferred Revenue (T

Revenue and Deferred Revenue (Tables)	3 Months Ended
	Mar. 31, 2023
Revenue from Contract with Customer [Abstract]
Summary of Disaggregated Revenue by Sales Channel	Revenue by sales channel was as follows: Three Months Ended March 31, (in thousands) 2023 2022 Self-serve revenue $ 72,099 $ 75,803 Sales-assisted revenue 46,722 41,183 Revenue $ 118,821 $ 116,986

Geographical Information (Table

Geographical Information (Tables)	3 Months Ended
	Mar. 31, 2023
Segment Reporting [Abstract]
Schedule of Percentage of Revenue by Geographic Area	The following table sets forth the percentage of revenue by geographic area: Three Months Ended March 31, 2023 2022 United States 66 % 64 % Rest of world 34 % 36 %

Cash and Cash Equivalents (Tabl

Cash and Cash Equivalents (Tables)	3 Months Ended
	Mar. 31, 2023
Cash, Cash Equivalents, Restricted Cash, and Restricted Cash Equivalents [Abstract]
Schedule of Reconciliation of the Amount of Cash, Cash Equivalents, and Restricted Cash	As of March 31, 2023 and December 31, 2022, the following table provides a reconciliation of the amount of cash, cash equivalents, and restricted cash reported within the condensed consolidated balance sheets to the total of such amounts shown in the condensed consolidated statements of cash flows: (in thousands) March 31, 2023 December 31, 2022 Cash and cash equivalents $ 199,080 $ 202,816 Restricted cash included in prepaid expenses and other current assets 573 442 Total cash, cash equivalents and restricted cash $ 199,653 $ 203,258

Property and Equipment (Tables)

Property and Equipment (Tables)	3 Months Ended
	Mar. 31, 2023
Property, Plant and Equipment [Abstract]
Schedule of Property and Equipment	As of March 31, 2023 and December 31, 2022, property and equipment consisted of the following: (in thousands) March 31, 2023 December 31, 2022 Computer equipment $ 7,422 $ 7,492 Leasehold improvements 44,623 45,710 Furniture, fixtures and other assets 7,584 7,565 Gross property and equipment 59,629 60,767 Less: Accumulated depreciation ( 58,999 ) ( 59,761 ) Property and equipment, net $ 630 $ 1,006

Intangible Assets and Goodwill

Intangible Assets and Goodwill (Tables)	3 Months Ended
	Mar. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Intangible Assets, net	As of March 31, 2023 and December 31, 2022, intangible assets, net consisted of the following: March 31, 2023 December 31, 2022 (in thousands) Gross Accumulated Net Gross Accumulated Net Customer relationships $ 10,100 $ ( 5,315 ) $ 4,785 $ 10,100 $ ( 4,944 ) $ 5,156 Trade name 900 ( 900 ) — 900 ( 900 ) — Acquisition intangible assets, net $ 11,000 $ ( 6,215 ) $ 4,785 $ 11,000 $ ( 5,844 ) $ 5,156 As of March 31, 2023 and December 31, 2022, capitalized internal-use software consisted of the following: (in thousands) March 31, 2023 December 31, 2022 Gross capitalized internal-use software $ 45,078 $ 62,249 Less: Accumulated amortization ( 15,136 ) ( 32,654 ) Capitalized internal-use software, net $ 29,942 $ 29,595
Schedule of Carrying Amount of Goodwill	The changes in the carrying amount of goodwill were as follows (in thousands): Balance as of December 31, 2022 $ 459,817 Foreign currency translation 1,162 Balance as of March 31, 2023 $ 460,979
Summary of Future Amortization Expense	As of March 31, 2023, future amortization expense by year is expected to be as follows: (in thousands) Capitalized Acquisition Remainder of 2023 $ 5,085 $ 1,113 2024 4,964 1,483 2025 3,458 1,389 2026 279 800 Total amortization expense $ 13,786 $ 4,785

Stockholder's Equity and Empl_2

Stockholder's Equity and Employee Benefit Plans (Tables)	3 Months Ended
	Mar. 31, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Summary of Stock Option Activity	The following is a summary of stock option activity for the current year period: Stock Options Number of Weighted Average Aggregate Weighted Average (in years) Outstanding at December 31, 2022 13,133,446 $ 16.24 $ — 4.2 Granted — $ — Exercised — $ — Forfeited ( 22,001 ) $ 20.18 Expired ( 2,325,356 ) $ 16.61 Outstanding, vested and expected to vest at March 31, 2023 10,786,089 $ 16.15 $ 1,918 4.7 Vested and exercisable at March 31, 2023 8,770,544 $ 16.59 $ — 4.7
Summary of Stock-based Compensation Expense Recognized in Financial Statements	Stock-based compensation expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2023 2022 Cost of revenue $ 1,241 $ 1,409 Research and development 7,734 8,644 Sales and marketing 4,075 6,065 General and administrative 7,352 7,375 Restructuring — 2,761 Stock-based compensation expense, net of amounts capitalized 20,402 26,254 Capitalized stock-based compensation expense 506 719 Stock-based compensation expense $ 20,908 $ 26,973
Summary of Unamortized Stock-based Compensation	As of March 31, 2023, unamortized stock-based compensation was as follows: Unrecognized Weighted (in years) Restricted stock units $ 86,935 2.0 Stock options 6,052 1.0 Restricted stock awards 8,407 1.8 ESPP 10,981 1.6 Total unrecognized stock-based compensation $ 112,375
Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Summary of Restricted Stock Units and Restricted Stock Awards	The following is a summary of restricted stock units for the current year period: Restricted Stock Units Number of Weighted Average Weighted Average Unvested at December 31, 2022 8,023,173 $ 15.07 1.2 Granted 563,320 $ 8.24 Vested ( 979,131 ) $ 17.52 Forfeited/cancelled ( 896,761 ) $ 14.56 Unvested at March 31, 2023 6,710,601 $ 14.21 1.2
Restricted Stock Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Summary of Restricted Stock Units and Restricted Stock Awards	The following is a summary of restricted stock awards for the current year period: Restricted Stock Awards Number of Weighted Average Weighted Average Unvested at December 31, 2022 890,219 $ 17.43 1.9 Granted — $ — Vested ( 80,905 ) $ 17.38 Forfeited/cancelled — $ — Unvested at March 31, 2023 809,314 $ 17.43 1.8

Leases (Tables)

Leases (Tables)	3 Months Ended
	Mar. 31, 2023
Leases [Abstract]
Schedule of Operating Lease Costs	The Company’s operating lease costs were as follows: Three Months Ended March 31, (in thousands) 2023 2022 Operating lease cost (gross lease expense) $ 2,273 $ 3,204 Variable lease costs 958 1,330 Sublease income (including reimbursed expenses) 491 846
Schedule of Maturities of Operating Lease Liabilities and Sublease Income	As of March 31, 2023, maturities of operating lease liabilities and sublease income, by year are as follows: (in thousands) Operating Lease Payments Sublease Remainder of 2023 $ 8,400 $ ( 1,318 ) 2024 9,753 ( 372 ) 2025 9,307 — 2026 9,516 — 2027 9,788 — Thereafter 9,363 — Gross lease payments (income) $ 56,127 $ ( 1,690 ) Less: Imputed interest 9,802 Less: Tenant improvement receivables 418 Total operating lease liabilities $ 45,907

Commitments and Contingencies (

Commitments and Contingencies (Tables)	3 Months Ended
	Mar. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Schedule of Non-Cancelable Purchase Commitments	The Company enters into commitments under non-cancelable purchase orders for the procurement of goods and services in the ordinary course of business. As of March 31, 2023, expected payments under such commitments are as follows (in thousands): Remainder of 2023 $ 12,531 2024 8,082 2025 1,946 2026 49 2027 1 Total purchase commitments $ 22,609

Debt (Tables)

Debt (Tables)	3 Months Ended
	Mar. 31, 2023
Debt Disclosure [Abstract]
Schedule of Carrying Values of Debt	As of March 31, 2023 and December 31, 2022 the carrying values of debt were as follows: March 31, 2023 December 31, 2022 Issuance Maturity Amount (in thousands) Effective Amount (in thousands) Effective 2018 Credit Facility October 2018 October 2025 $ 185,100 8.1 % - 8.7 % $ 185,650 3.9 % - 8.1 % Less: Unamortized issuance discount and issuance costs, net 759 834 Less: Debt, current 1,900 1,900 Debt, non-current $ 182,441 $ 182,916
Schedule of Future Minimum Payment Obligations of Principal Amounts Due	As of March 31, 2023, future minimum payment obligations of principal amounts due by year under the 2018 Credit Facility were as follows (in thousands): Remainder of 2023 $ 1,650 2024 2,200 2025 181,250 Total principal outstanding $ 185,100

Net Loss Per Share (Tables)

Net Loss Per Share (Tables)	3 Months Ended
	Mar. 31, 2023
Earnings Per Share [Abstract]
Computation of Basic and Diluted Earnings Per Share	The following table sets forth the computation of basic and diluted earnings per share: Three Months Ended March 31, (in thousands, except per share amounts) 2023 2022 Numerator: Net loss $ ( 23,815 ) $ ( 37,377 ) Denominator: Weighted-average shares outstanding - basic and diluted 149,345 150,262 Net loss per common share - basic and diluted: $ ( 0.16 ) $ ( 0.25 )

Restructuring Costs (Tables)

Restructuring Costs (Tables)	3 Months Ended
	Mar. 31, 2023
Restructuring Costs [Abstract]
Restructuring - pre-tax costs	The restructuring plans were subject to applicable laws and consultation processes as part of the Company's strategic plan to reduce costs and improve efficiencies. In connection with these actions, the Company incurred the following pre-tax costs for the three months ended March 31, 2023 and 2022: Three Months Ended March 31, (in thousands) 2023 2022 Employee severance $ 7,197 $ 822 Stock-based compensation — 2,761 Contract termination and other costs — 1,255 Amortization of intangible assets — 45 Total restructuring costs $ 7,197 $ 4,883

Company Overview and Basis of_2

Company Overview and Basis of Presentation - Business - Additional Information (Details) $ / shares in Units, $ in Millions	3 Months Ended
	Mar. 31, 2023 USD ($) Product $ / shares
Number of major product categories offering SaaS feedback solutions | Product	3
Proposed Merger with STG Partners, LLC
Business merger, Share price | $ / shares	$ 9.46
Business merger, Transaction costs	$ 7.5
Momentive Global Inc.
Termination Fee	$ 52

Company Overview and Basis of_3

Company Overview and Basis of Presentation - Segment Information - Additional Information (Details)	3 Months Ended
	Mar. 31, 2023 Segment
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of operating segment	1

Company Overview and Basis of_4

Company Overview and Basis of Presentation - Related Party Transactions - Additional Information (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Related party expenses	$ 0.7	$ 0.9

Summary of Significant Accoun_4

Summary of Significant Accounting Policies - Components of Other Non-Operating (Income) Expense Recognized in Condensed Consolidated Financial Statements (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Nonoperating Income (Expense) [Abstract]
Interest Income	$ (2,141)	$ (165)
Foreign currency (gains) losses, net	130	127
Other income, net	(27)	(96)
Other non-operating income, net	$ (2,038)	$ (134)

Revenue and Deferred Revenue -

Revenue and Deferred Revenue - Summary of Disaggregated Revenue by Sales Channel (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Disaggregation Of Revenue [Line Items]
Revenue	$ 118,821	$ 116,986
Self-serve revenue
Disaggregation Of Revenue [Line Items]
Revenue	72,099	75,803
Sales-assisted revenue
Disaggregation Of Revenue [Line Items]
Revenue	$ 46,722	$ 41,183

Revenue and Deferred Revenue _2

Revenue and Deferred Revenue - Additional Information (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Revenue from Contract with Customer [Abstract]
Deferred revenue, revenue recognized	$ 92.9	$ 88.6

Revenue and Deferred Revenue _3

Revenue and Deferred Revenue - Additional Information (Details 1) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2023-04-01 $ in Millions	Mar. 31, 2023 USD ($)
Disaggregation Of Revenue [Line Items]
Revenue, unsatisfied performance obligation	$ 245.5
Performance obligation, expected timing of satisfaction, period	12 months

Geographical Information - Sche

Geographical Information - Schedule of Percentage of Revenue by Geographic Area (Details) - Geographic Concentration Risk - Revenue	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
United States
Revenues From External Customers And Long Lived Assets [Line Items]
Percentage of revenue by geographic area	66%	64%
Rest of World
Revenues From External Customers And Long Lived Assets [Line Items]
Percentage of revenue by geographic area	34%	36%

Cash and Cash Equivalents - Sum

Cash and Cash Equivalents - Summary of Reconciliation of Cash, Cash Equivalents, and Restricted Cash (Details) - USD ($) $ in Thousands	Mar. 31, 2023	Dec. 31, 2022	Mar. 31, 2022	Dec. 31, 2021
Cash and Cash Equivalents [Abstract]
Cash and cash equivalents	$ 199,080	$ 202,816
Restricted cash included in prepaid expenses and other current assets	$ 573	$ 442
Restricted Cash, Current, Asset, Statement of Financial Position [Extensible List]	Prepaid expenses and other current assets	Prepaid expenses and other current assets
Total cash, cash equivalents and restricted cash	$ 199,653	$ 203,258	$ 238,955	$ 306,121

Cash and Cash Equivalents - Add

Cash and Cash Equivalents - Additional Information (Details) - USD ($) $ in Millions	Mar. 31, 2023	Dec. 31, 2022
Cash and Cash Equivalents [Abstract]
Cash in transit for credit and debit card transactions	$ 2.2	$ 1.1

Fair Value Measurements - Addit

Fair Value Measurements - Additional Information (Details) - USD ($) $ in Millions	Mar. 31, 2023	Dec. 31, 2022
Fair Value Disclosures [Abstract]
Fair value of debt	$ 181.9	$ 180.1

Property and Equipment - Schedu

Property and Equipment - Schedule of Property and Equipment (Details) - USD ($) $ in Thousands	Mar. 31, 2023	Dec. 31, 2022
Property Plant And Equipment [Line Items]
Gross property and equipment	$ 59,629	$ 60,767
Less: Accumulated depreciation	(58,999)	(59,761)
Property and equipment, net	630	1,006
Computer Equipment
Property Plant And Equipment [Line Items]
Gross property and equipment	7,422	7,492
Leasehold Improvements
Property Plant And Equipment [Line Items]
Gross property and equipment	44,623	45,710
Furniture, Fixtures, and Other Assets
Property Plant And Equipment [Line Items]
Gross property and equipment	$ 7,584	$ 7,565

Property and Equipment - Additi

Property and Equipment - Additional Information (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Property, Plant and Equipment [Abstract]
Depreciation expense	$ 0.4	$ 1.4

Intangible Assets and Goodwil_2

Intangible Assets and Goodwill - Schedule of Intangible Assets, Net (Details) - USD ($) $ in Thousands	Mar. 31, 2023	Dec. 31, 2022
Finite Lived Intangible Assets [Line Items]
Acquisition intangible assets, Net, Gross carrying amount	$ 11,000	$ 11,000
Acquisition intangible assets, Net, Accumulated amortization	(6,215)	(5,844)
Acquisition intangible assets, Net carrying amount	4,785	5,156
Customer Relationships
Finite Lived Intangible Assets [Line Items]
Acquisition intangible assets, Net, Gross carrying amount	10,100	10,100
Acquisition intangible assets, Net, Accumulated amortization	(5,315)	(4,944)
Acquisition intangible assets, Net carrying amount	4,785	5,156
Trade Name
Finite Lived Intangible Assets [Line Items]
Acquisition intangible assets, Net, Gross carrying amount	900	900
Acquisition intangible assets, Net, Accumulated amortization	(900)	(900)
Acquisition intangible assets, Net carrying amount	$ 0	$ 0

Intangible Assets and Goodwil_3

Intangible Assets and Goodwill - Additional Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022	Dec. 31, 2022
Intangible Assets And Goodwill [Line Items]
Amortization of intangible assets	$ 371	$ 2,911
Amortization expense related to capitalized internal-use software	2,100	$ 2,800
Removal of fully amortized capitalized internal-use software	19,600
Capitalized internal-use software, net	29,942		$ 29,595
Capitalized Internal-Use Software Net in Development Phase
Intangible Assets And Goodwill [Line Items]
Capitalized internal-use software, net	$ 16,200

Intangible Assets and Goodwil_4

Intangible Assets and Goodwill - Schedule of Carrying Amount of Goodwill (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2023 USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
Beginning balance	$ 459,817
Foreign currency translation	1,162
Ending Balance	$ 460,979

Intangible Assets and Goodwil_5

Intangible Assets and Goodwill - Schedule of Capitalized Internal-Use Software (Details) - USD ($) $ in Thousands	Mar. 31, 2023	Dec. 31, 2022
Capitalized Computer Software, Net [Abstract]
Gross capitalized internal-use software	$ 45,078	$ 62,249
Less: Accumulated amortization	(15,136)	(32,654)
Capitalized internal-use software, net	$ 29,942	$ 29,595

Intangible Assets and Goodwil_6

Intangible Assets and Goodwill - Summary of Future Amortization Expense (Details) $ in Thousands	Mar. 31, 2023 USD ($)
Capitalized Internal-Use Software, Net
Finite Lived Intangible Assets [Line Items]
Remainder of 2023	$ 5,085
2024	4,964
2025	3,458
2026	279
Finite-Lived Intangible Assets Amortization Expense, Total	13,786
Acquisition Intangible Assets, Net
Finite Lived Intangible Assets [Line Items]
Remainder of 2023	1,113
2024	1,483
2025	1,389
2026	800
Finite-Lived Intangible Assets Amortization Expense, Total	$ 4,785

Stockholder's Equity and Empl_3

Stockholder's Equity and Employee Benefit Plans - Additional Information (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2023 USD ($) Offering_period shares	Mar. 31, 2022 USD ($) shares	Feb. 26, 2022 USD ($)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock Repurchased During Period, Shares | shares	0
Payments for repurchase of common stock | $	$ 0	$ 36,376
Stock repurchase authorization amount | $	$ 116,500
2018 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Offering period	24 months
Number of offering periods | Offering_period	4
Length of purchase period	6 months
Employee share purchase price percentage	85%
Time-Based Awards | Equity Incentive Plans | New Hires
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	4 years
Time-Based Awards | Equity Incentive Plans | Existing Employees
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	3 years
Maximum | Equity Incentive Plans
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period	10 years
Common Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Authorized repurchase amount, stock repurchase program | $			$ 200,000
Stock Repurchased During Period, Shares | shares		2,411,000
Payments for repurchase of common stock | $		$ 36,400
Common Stock | 2018 Equity Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares available for grant | shares	28,741,857
Common Stock | 2018 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares available for issuance | shares	7,481,519

Stockholder's Equity and Empl_4

Stockholder's Equity and Employee Benefit Plans - Summary of Restricted Stock Units (Details) - Restricted Stock Units - $ / shares	3 Months Ended	12 Months Ended
	Mar. 31, 2023	Dec. 31, 2022
Number of Shares
Unvested at December 31, 2022	8,023,173
Granted	563,320
Vested	(979,131)
Forfeited/cancelled	(896,761)
Unvested at March 31, 2023	6,710,601	8,023,173
Unvested at December 31, 2022	$ 15.07
Granted	8.24
Vested	17.52
Forfeited/cancelled	14.56
Unvested at March 31, 2023	$ 14.21	$ 15.07
Unvested, Weighted Average Remaining Contractual Term	1 year 2 months 12 days	1 year 2 months 12 days

Stockholder's Equity and Empl_5

Stockholder's Equity and Employee Benefit Plans - Summary of Stock Option Activity (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2023	Dec. 31, 2022
Number of Shares
Outstanding at December 31, 2022	13,133,446
Granted	0
Exercised	0
Forfeited	(22,001)
Expired	(2,325,356)
Outstanding, vested and expected to vest at March 31, 2023	10,786,089	13,133,446
Vested and exercisable at March 31, 2023	8,770,544
Weighted Average Exercise Price
Outstanding at December 31, 2022	$ 16.24
Granted	0
Exercised	0
Forfeited	20.18
Expired	16.61
Outstanding, vested and expected to vest at March 31, 2023	16.15	$ 16.24
Vested and exercisable at March 31, 2023	$ 16.59
Outstanding at December 31, 2022	$ 0
Outstanding, vested and expected to vest, Aggregate Intrinsic Value, at March 31, 2023	1,918	$ 0
Vested and exercisable at March 31, 2023	$ 0
Outstanding, vested and expected to vest, Weighted Average Remaining Contractual Term	4 years 8 months 12 days	4 years 2 months 12 days
Vested and exercisable, Weighted Average Remaining Contractual Term	4 years 8 months 12 days

Stockholder's Equity and Empl_6

Stockholder's Equity and Employee Benefit Plans - Summary of Restricted Stock Awards (Details) - Restricted Stock Awards - $ / shares	3 Months Ended	12 Months Ended
	Mar. 31, 2023	Dec. 31, 2022
Number of Shares
Unvested at December 31, 2022	890,219
Granted	0
Vested	(80,905)
Forfeited/cancelled	0
Unvested at March 31, 2023	809,314	890,219
Weighted Average Grant-Date Fair Value
Unvested at December 31, 2022	$ 17.43
Granted	0
Vested	17.38
Forfeited/cancelled	0
Unvested at March 31, 2023	$ 17.43	$ 17.43
Weighted Average Remaining Contractual Term (in years)
Unvested, Weighted Average Remaining Contractual Term	1 year 9 months 18 days	1 year 10 months 24 days

Stockholder's Equity and Empl_7

Stockholder's Equity and Employee Benefit Plans - Summary of Stock-based Compensation Expense Recognized in Financial Statements (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	$ 20,402	$ 26,254
Capitalized stock-based compensation expense	506	719
Stock-based compensation expense	20,908	26,973
Cost of revenue
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	1,241	1,409
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	7,734	8,644
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	4,075	6,065
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	7,352	7,375
Restructuring expense
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	$ 0	$ 2,761

Stockholder's Equity and Empl_8

Stockholder's Equity and Employee Benefit Plans - Unamortized Stock-based Compensation (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2023 USD ($)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 112,375
Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 86,935
Weighted average recognition period (in years)	2 years
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 6,052
Weighted average recognition period (in years)	1 year
Restricted Stock Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 8,407
Weighted average recognition period (in years)	1 year 9 months 18 days
ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 10,981
Weighted average recognition period (in years)	1 year 7 months 6 days

Stockholder's Equity and Empl_9

Stockholder's Equity and Employee Benefit Plans - 401(k) Plan - Additional Information (Details) - United States - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Defined Contribution Plan Disclosure [Line Items]
Matching contribution of deferrals for eligible employees	25%
Matching contribution compensation expense	$ 1.7	$ 1.9

Leases - Additional Information

Leases - Additional Information (Details)	3 Months Ended
	Mar. 31, 2023	Dec. 31, 2022
Leases [Abstract]
Operating lease expiration year	2028
Operating lease, Weighted average remaining operating lease term	5 years 6 months	5 years 8 months 12 days
Operating lease, weighted average discount rate, percent	7.10%	7.10%

Leases - Schedule of Operating

Leases - Schedule of Operating Lease Costs (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Leases [Abstract]
Operating lease cost (gross lease expense)	$ 2,273	$ 3,204
Variable lease costs	958	1,330
Sublease income (including reimbursed expenses)	$ 491	$ 846

Leases - Schedule of Maturities

Leases - Schedule of Maturities of Operating Lease Liabilities and Sublease Income (Details) $ in Thousands	Mar. 31, 2023 USD ($)
Operating Leases Payments
Remainder of 2023	$ 8,400
2024	9,753
2025	9,307
2026	9,516
2027	9,788
Thereafter	9,363
Gross lease payments (income)	56,127
Less: Imputed interest	9,802
Less: Tenant improvement receivables	418
Total operating lease liabilities	45,907
Sublease Income
Remainder of 2023	(1,318)
2024	(372)
2025	0
2026	0
2027	0
Thereafter	0
Gross lease payments (income)	$ (1,690)

Commitments and Contingencies -

Commitments and Contingencies - Schedule of Non-Cancelable Purchase Commitments (Details) $ in Thousands	Mar. 31, 2023 USD ($)
Unrecorded Unconditional Purchase Obligation, Fiscal Year Maturity [Abstract]
Remainder of 2023	$ 12,531
2024	8,082
2025	1,946
2026	49
2027	1
Total purchase commitments	$ 22,609

Commitments and Contingencies_2

Commitments and Contingencies - Additional Information (Details) $ in Millions	Mar. 31, 2023 USD ($)
San Mateo Facility
Other Commitments [Line Items]
Standby letter of credit issued	$ 1

Debt - Schedule of Carrying Val

Debt - Schedule of Carrying Values of Debt (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2023	Dec. 31, 2022
Debt Instrument [Line Items]
Total debt	$ 185,100
Less: Unamortized issuance discount and issuance costs, net	759	$ 834
Debt, current	1,900	1,900
Debt, non-current	$ 182,441	182,916
2018 Credit Facility
Debt Instrument [Line Items]
Issuance date	Oct. 31, 2018
Maturity date	Oct. 10, 2025
Total debt	$ 185,100	$ 185,650
2018 Credit Facility | Minimum
Debt Instrument [Line Items]
Effective Interest Rate	8.10%	3.90%
2018 Credit Facility | Maximum
Debt Instrument [Line Items]
Effective Interest Rate	8.70%	8.10%

Debt - Additional Information (

Debt - Additional Information (Details) - 2018 Credit Facility - USD ($)	3 Months Ended
	Mar. 31, 2023	Oct. 31, 2018
Debt Instrument [Line Items]
Debt instrument, due date	Oct. 10, 2025
Line of credit facility, remaining borrowing capacity	$ 74,000,000
Term Loan
Debt Instrument [Line Items]
Debt instrument, face amount		$ 220,000,000
Debt instrument, quarterly principal payments	$ 550,000
Debt instrument, due date	Oct. 10, 2025
Domestic Line of Credit
Debt Instrument [Line Items]
Credit facility, maximum borrowing capacity		$ 75,000,000
Debt instrument, due date	Oct. 10, 2023
Alternate Base Rate | Term Loan
Debt Instrument [Line Items]
Applicable margin	2.75%
Alternate Base Rate | Domestic Line of Credit | Minimum
Debt Instrument [Line Items]
Applicable margin	0.75%
Alternate Base Rate | Domestic Line of Credit | Maximum
Debt Instrument [Line Items]
Applicable margin	1.50%
Term Benchmark Rate | Term Loan
Debt Instrument [Line Items]
Applicable margin	3.75%
Term Benchmark Rate | Domestic Line of Credit | Minimum
Debt Instrument [Line Items]
Applicable margin	1.75%
Term Benchmark Rate | Domestic Line of Credit | Maximum
Debt Instrument [Line Items]
Applicable margin	2.50%

Debt - Schedule of Future Minim

Debt - Schedule of Future Minimum Payment Obligations of Principal Amounts Due (Details) $ in Thousands	Mar. 31, 2023 USD ($)
Debt Disclosure [Abstract]
Remainder of 2023	$ 1,650
2024	2,200
2025	181,250
Total principal outstanding	$ 185,100

Income Taxes - Additional Infor

Income Taxes - Additional Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Income Tax Disclosure [Abstract]
Income tax provision	$ 451	$ 216

Net Loss Per Share - Computatio

Net Loss Per Share - Computation of Basic and Diluted Earnings Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Numerator:
Net loss	$ (23,815)	$ (37,377)
Denominator:
Weighted average number of basic shares outstanding	149,345	150,262
Weighted average number of diluted shares outstanding	149,345	150,262
Net loss per common share, basic	$ (0.16)	$ (0.25)
Net loss per common share, diluted	$ (0.16)	$ (0.25)

Net Loss Per Share - Additional

Net Loss Per Share - Additional Information (Details) - shares shares in Millions	3 Months Ended
	Mar. 31, 2023	Mar. 31, 2022
Earnings Per Share [Abstract]
Antidilutive securities excluded from computation of net loss per share	20.2	26.3

Restructuring Costs - Additiona

Restructuring Costs - Additional Information (Details) - USD ($) $ in Thousands		3 Months Ended			12 Months Ended
		Mar. 31, 2023	Dec. 31, 2022	Mar. 31, 2022	Dec. 31, 2022	Feb. 15, 2023	Oct. 10, 2022
Restructuring Cost [Line Items]
Restructuring	[1],[2]	$ 7,197		$ 4,883
Restructuring reserve, current		2,000
February 2023 Restructuring Plan
Restructuring Cost [Line Items]
Restructuring		$ 7,200
Reduction of the company's workforce						14%
October 2022 Restructuring Plan
Restructuring Cost [Line Items]
Restructuring			$ 4,200
Reduction of the company's workforce							11%
March 2022 Restructuring Plan
Restructuring Cost [Line Items]
Restructuring					$ 2,400
[1] (1) Includes stock-based compensation, net of amounts capitalized as follows: (2) Includes amortization of acquisition intangible assets as follows:

Restructuring Costs - Pre -Tax

Restructuring Costs - Pre -Tax Costs (Details) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2023	Mar. 31, 2022
Restructuring Cost and Reserve [Line Items]
Employee severance		$ 7,197	$ 822
Stock-based compensation		0	2,761
Amortization of intangible assets		371	2,911
Restructuring Costs, Total	[1],[2]	7,197	4,883
Restructuring expense
Restructuring Cost and Reserve [Line Items]
Amortization of intangible assets		0	45
Contract termination
Restructuring Cost and Reserve [Line Items]
Contract termination and other costs		$ 0	$ 1,255
[1] (1) Includes stock-based compensation, net of amounts capitalized as follows: (2) Includes amortization of acquisition intangible assets as follows: