Momentive Global (MNTV) 10-Q 8 May 20 2020 Q1 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	3 Months Ended
	Mar. 31, 2020	May 01, 2020
Cover [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Mar. 31, 2020
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q1
Trading Symbol	SVMK
Entity Registrant Name	SVMK Inc.
Entity Central Index Key	0001739936
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Entity Emerging Growth Company	false
Entity Small Business	false
Entity Common Stock, Shares Outstanding		138,069,849
Entity Current Reporting Status	Yes
Entity Shell Company	false
Entity File Number	001-38664
Entity Tax Identification Number	80-0765058
Entity Address, Address Line One	One Curiosity Way
Entity Address, City or Town	San Mateo
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94403
City Area Code	650
Local Phone Number	543-8400
Entity Incorporation, State or Country Code	DE
Entity Interactive Data Current	Yes
Title of 12(b) Security	Common Stock, par value $0.00001 per share
Document Quarterly Report	true
Document Transition Report	false
Security Exchange Name	NASDAQ

CONDENSED CONSOLIDATED BALANCE

CONDENSED CONSOLIDATED BALANCE SHEETS (unaudited) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Current assets:
Cash and cash equivalents	$ 144,621	$ 131,035
Accounts receivable, net of allowance of $369 and $162	19,147	17,795
Deferred commissions, current	3,359	3,078
Prepaid expenses and other current assets	10,300	9,382
Total current assets	177,427	161,290
Property and equipment, net	31,204	35,072
Operating lease right-of-use assets	59,983	63,904
Capitalized internal-use software, net	32,901	33,156
Acquisition intangible assets, net	29,565	33,150
Goodwill	461,395	462,927
Deferred commissions, non-current	5,828	5,384
Other assets	8,779	9,376
Total assets	807,082	804,259
Current liabilities:
Accounts payable	5,912	2,677
Accrued expenses and other current liabilities	16,216	16,077
Accrued compensation	13,428	24,031
Deferred revenue, current	150,986	139,990
Operating lease liabilities, current	7,582	8,381
Debt, current	1,900	1,900
Total current liabilities	196,024	193,056
Deferred revenue, non-current	1,032	1,015
Deferred tax liabilities	4,961	4,870
Debt, non-current	213,141	213,616
Operating lease liabilities, non-current	78,795	82,668
Other non-current liabilities	5,738	7,050
Total liabilities	499,691	502,275
Commitments and contingencies (Note 9)
Stockholders’ equity:
Preferred stock ($0.00001 par value; 100,000 shares authorized; no shares issued and outstanding)	0	0
Common stock ($0.00001 par value; 800,000 shares authorized; 138,070 and 136,054 shares issued and outstanding)	1	1
Additional paid-in capital	737,236	705,143
Accumulated other comprehensive loss	(2,880)	(444)
Accumulated deficit	(426,966)	(402,716)
Total stockholders’ equity	307,391	301,984
Total liabilities and stockholders’ equity	$ 807,082	$ 804,259

CONDENSED CONSOLIDATED BALANC_2

CONDENSED CONSOLIDATED BALANCE SHEETS (unaudited) (Parenthetical) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Statement Of Financial Position [Abstract]
Allowance for accounts receivable	$ 369	$ 162
Preferred stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Preferred stock, shares authorized (in shares)	100,000,000	100,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Common stock, shares authorized (in shares)	800,000,000	800,000,000
Common stock, shares issued (in shares)	138,070,000	136,054,000
Common stock, shares outstanding (in shares)	138,070,000	136,054,000

CONDENSED CONSOLIDATED STATEMEN

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited) - USD ($) shares in Thousands, $ in Thousands		3 Months Ended
		Mar. 31, 2020	Mar. 31, 2019
Income Statement [Abstract]
Revenue		$ 88,265	$ 68,641
Cost of revenue	[1],[2]	19,944	17,530
Gross profit		68,321	51,111
Operating expenses:
Research and development	[1]	26,557	20,806
Sales and marketing	[1],[2]	42,091	26,050
General and administrative	[1]	21,932	20,556
Restructuring		0	(66)
Total operating expenses		90,580	67,346
Loss from operations		(22,259)	(16,235)
Interest expense		3,086	3,659
Other non-operating (income) expense, net		(1,236)	(1,979)
Loss before income taxes		(24,109)	(17,915)
Provision for (benefit from) income taxes		141	(138)
Net loss		$ (24,250)	$ (17,777)
Net loss per share, basic and diluted		$ (0.18)	$ (0.14)
Weighted-average shares used in computing basic and diluted net loss per share		136,911	126,786
[1]	(1) Three Months Ended March 31, (in thousands) 2020 2019 Cost of revenue $ 960 $ 1,096 Research and development 6,457 4,766 Sales and marketing 4,343 2,780 General and administrative 5,742 6,469 Stock-based compensation, net of amounts capitalized $ 17,502 $ 15,111
[2]	(2) Three Months Ended March 31, (in thousands) 2020 2019 Cost of revenue $ 2,010 $ 488 Sales and marketing 1,358 537 Amortization of acquisition intangible assets $ 3,368 $ 1,025

CONDENSED CONSOLIDATED STATEM_2

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited) (Parenthetical) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Allocated share-based compensation expense	$ 17,502	$ 15,111
Amortization of acquisition intangible assets	3,368	1,025
Cost of revenue
Allocated share-based compensation expense	960	1,096
Amortization of acquisition intangible assets	2,010	488
Research and development
Allocated share-based compensation expense	6,457	4,766
Sales and marketing
Allocated share-based compensation expense	4,343	2,780
Amortization of acquisition intangible assets	1,358	537
General and administrative
Allocated share-based compensation expense	$ 5,742	$ 6,469

CONDENSED CONSOLIDATED STATEM_3

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS (unaudited) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2020	Mar. 31, 2019
Statement Of Income And Comprehensive Income [Abstract]
Net loss		$ (24,250)	$ (17,777)
Other comprehensive loss:
Foreign currency translation losses	[1]	(2,436)	(19)
Total other comprehensive loss	[1]	(2,436)	(19)
Total comprehensive loss		$ (26,686)	$ (17,796)
[1]	Net of tax effect which was not material.

CONDENSED CONSOLIDATED STATEM_4

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (unaudited) - USD ($) $ in Thousands	Total		Common Stock	Additional Paid-In Capital	Accumulated Other Comprehensive Income (Loss)	Accumulated Deficit
Beginning Balance at Dec. 31, 2018	$ 219,383		$ 1	$ 551,937	$ (287)	$ (332,268)
Beginning balance, Shares at Dec. 31, 2018			125,818,000
Cumulative-effect adjustment upon adoption (ASC 842) at Dec. 31, 2018	2,693					2,693
Common stock issued upon vesting of restricted stock units, net, Shares			898,000
Common stock issued upon stock option exercise	14,419			14,419
Common stock issued upon stock option exercise, Shares			1,328,000
Stock-based compensation expense	16,064			16,064
Comprehensive loss	(19)	[1]			(19)
Other	232			232
Other, Shares			16,000
Net loss	(17,777)					(17,777)
Ending balance at Mar. 31, 2019	234,995		$ 1	582,652	(306)	(347,352)
Ending balance, Shares at Mar. 31, 2019			128,060,000
Beginning Balance at Dec. 31, 2019	301,984		$ 1	705,143	(444)	(402,716)
Beginning balance, Shares at Dec. 31, 2019			136,054,000
Common stock issued upon vesting of restricted stock units, net	0
Common stock issued upon vesting of restricted stock units, net, Shares			945,000
Common stock issued upon stock option exercise	$ 13,815			13,815
Common stock issued upon stock option exercise, Shares	1,070,424		1,071,000
Stock-based compensation expense	$ 18,278			18,278
Comprehensive loss	(2,436)	[1]			(2,436)
Net loss	(24,250)					(24,250)
Ending balance at Mar. 31, 2020	$ 307,391		$ 1	$ 737,236	$ (2,880)	$ (426,966)
Ending balance, Shares at Mar. 31, 2020			138,070,000
[1]	Net of tax effect which was not material.

CONDENSED CONSOLIDATED STATEM_5

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (unaudited) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Cash flows from operating activities
Net loss	$ (24,250)	$ (17,777)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	12,288	9,730
Non-cash leases expense	3,423	3,051
Stock-based compensation expense, net of amounts capitalized	17,502	15,111
Deferred income taxes	97	95
Gain on sale of a private company investment	(1,001)	(1,001)
Other	317	(154)
Changes in assets and liabilities:
Accounts receivable	(1,532)	163
Prepaid expenses and other assets	(2,208)	(2,184)
Accounts payable and accrued liabilities	2,647	2,991
Accrued compensation	(10,452)	(8,359)
Deferred revenue	11,229	9,575
Operating lease liabilities	(3,827)	(3,438)
Net cash provided by operating activities	4,233	7,803
Cash flows from investing activities
Purchases of property and equipment	(406)	(581)
Capitalized internal-use software	(2,946)	(3,150)
Proceeds from sale of a private company investment	1,001	1,001
Net cash used in investing activities	(2,351)	(2,730)
Cash flows from financing activities
Proceeds from stock option exercises	13,815	7,640
Repayment of debt	(550)	(550)
Net cash provided by financing activities	13,265	7,090
Effect of exchange rate changes on cash	(1,267)	(44)
Net increase in cash, cash equivalents and restricted cash	13,880	12,119
Cash, cash equivalents and restricted cash at beginning of period	131,683	154,371
Cash, cash equivalents and restricted cash at end of period	145,563	166,490
Supplemental cash flow data:
Interest paid for term debt	2,967	3,423
Income taxes paid	3	247
Non-cash investing and financing transactions:
Stock compensation included in capitalized software costs	776	953
Accrued unpaid capital expenditures	204	517
Proceeds receivable from stock option exercises	0	6,779
Derecognized financing obligation related to building due to adoption of ASC 842	0	92,009
Derecognized building due to adoption of ASC 842	$ 0	$ 71,781

Company Overview and Basis of P

Company Overview and Basis of Presentation	3 Months Ended
	Mar. 31, 2020
Organization Consolidation And Presentation Of Financial Statements [Abstract]
Company Overview and Basis of Presentation	1. Company Overview and Basis of Presentation Business SVMK Inc. (the “Company”) is a leading global provider of survey software products and purpose-built solutions. The Company was incorporated in 2011 as a Delaware corporation and is the successor to operations originally begun in 1999. The Company’s headquarters are located in the United States and its international operations are primarily based in Ireland, Canada and the Netherlands. Principles of Consolidation and Basis of Presentation The accompanying interim condensed consolidated balance sheet as of March 31, 2020, the statements of operations, comprehensive loss and stockholders’ equity for the three months ended March 31, 2020 and 2019, and cash flows for the three months ended March 31, 2020 and 2019 are unaudited. Such condensed consolidated financial statements are prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) and applicable rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) regarding interim financial reporting. These condensed consolidated financial statements include the results of operations of the Company and its wholly-owned subsidiaries. All significant intercompany transactions have been eliminated . These condensed consolidated financial statements do not include all disclosures normally required in annual consolidated financial statements prepared in accordance with GAAP. In management’s opinion, the condensed consolidated financial statements have been prepared on the same basis as the annual financial statements and include all adjustments, which include only normal recurring adjustments, necessary for the fair presentation of the Company’s financial position as of March 31, 2020, the results of operations for the three months ended March 31, 2020 and 2019, and cash flows for the three months ended March 31, 2020 and 2019. The results of operations for the three months ended March 31, 2020 are not necessarily indicative of the results to be expected for the full year or any other future interim or annual periods. These condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes thereto included in the Company’s Form-10K filed with the SEC on February 27, 2020. Use of Estimates The preparation of condensed consolidated financial statements in conformity with GAAP requires the Company’s management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the condensed consolidated financial statements and reported amounts of revenue and expenses during the reporting periods covered by the condensed consolidated financial statements and accompanying notes. Actual results could differ materially from those estimates due to a variety of factors, including the unforeseen effects of the COVID-19 pandemic on the Company’s business and financial results. The Company bases its estimates on historical experience and on various other assumptions that it believes to be reasonable. The Company’s most significant estimates and judgments involve valuation of deferred income tax assets, valuation of acquired goodwill and intangibles from acquisitions, tax contingencies, legal contingencies and incremental borrowing rate for operating leases. Segment Information The Company operates as a single Related Party Transactions Certain members of the Company’s Board of Directors (“Board”) serve as board members, are executive officers of and/or (in some cases) are investors in companies that are customers and/or vendors of the Company. The Company incurred related party expenses of $ million and $ million during the three months ended March 31, 2020 and 201 9 , respectively.

Summary of Significant Accounti

Summary of Significant Accounting Policies	3 Months Ended
	Mar. 31, 2020
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	2. Summary of Significant Accounting Policies There have been no material changes in our significant accounting policies as described in our Annual Report on Form 10-K for the year ended December 31, 2019. On January 1, 2020, the Company adopted ASU 2016-13, Financial Instruments - Credit Losses Revenue Recognition and Deferred Revenue The Company generates substantially all of its revenue from the sale of subscriptions to its survey software products including subscriptions to its purpose-built solutions. The revenue the Company generates from one purpose-built solution that is delivered and recognized at a point in time is not significant. The Company recognized into revenue $61.9 million and $45.1 million during the three months ended March 31, 2020 and 2019, respectively, that was included in the deferred revenue balances at the beginning of each respective period. As of March 31, 2020, future estimated revenue related to non-cancelable performance obligations that are unsatisfied or partially unsatisfied at the end of the reporting period was $169.1 million. The substantial majority of the unsatisfied performance obligations will be satisfied over the next twelve months. Accounts Receivable Accounts receivable are presented at amortized cost net of amounts not expected to be collected. Accounts receivable are customer obligations that arise due to the time taken to settle transactions through direct customer payments. The Company bills in advance for monthly contracts and generally bills annually in advance for contracts with terms of one year or longer when it has an unconditional contractual right to consideration. The Company also recognizes an immaterial amount of contract assets, or unbilled receivables, primarily relating to rights to consideration for services completed but not billed at the reporting date. Unbilled receivables are classified as receivables when the Company has the right to invoice the customer. The Company records an allowance for credit losses based upon its assessment of various factors including the Company’s a) historical experience (including historical bad debt expense trends), the age of a customers’ accounts receivable balance, and a customers’ credit quality, b) expected losses over the remaining estimated contractual life of the receivable and c) other reasonable and supportable factors pertaining to a customers’ ability to pay (including consideration of current economic conditions). Amounts deemed uncollectible and expected credit losses are recorded to the allowance for doubtful accounts with an offsetting charge in the condensed consolidated statements of operations. The Company evaluated its allowance for credit losses using its consolidated gross accounts receivable balance as a single portfolio segment. For the three months ended March 31, 2020 and 2019, respectively, bad debt expense recognized in the condensed consolidated statement of operations was nominal. Other Non-Operating (Income) Expense Other non-operating (income) expense, net consists primarily of interest income, net foreign currency exchange (gains) losses, gain on sale of private company investments, net realized gains and losses related to investments, and other. The components of other non-operating (income) expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2020 2019 Interest Income $ (407 ) $ (938 ) Foreign currency (gains) losses, net 179 18 Gain on sale of a private company investment (1,001 ) (1,001 ) Other (income) expense, net (7 ) (58 ) Other non-operating (income) expense, net $ (1,236 ) $ (1,979 ) In January 2017, the Company sold a private company investment that was accounted for using the cost method of accounting. The Company recognized an initial gain upon sale and was additionally entitled to receive contingent consideration to be received over three years following the close of the transaction. In each of the three months ended March 31, 2020 and 2019, the Company received cash of $1.0 million, representing its share of the respective second and final installments of the earn-out payment, each of which was recognized as a gain on sale of a private company investment. Accounting Pronouncements Recently Adopted Credit Losses : In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses ("ASU 2016-13"). ASU 2016-13 replaces the incurred loss impairment methodology in the current GAAP with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information to inform credit loss estimates. For trade receivables and other financial instruments, the Company will be required to use a forward-looking expected loss model rather than the incurred loss model for recognizing credit losses which reflects losses that are probable. ASU 2016-13 is effective for public companies with fiscal years beginning after December 15, 2019, with early adoption permitted. Application of the amendments is through a cumulative-effect adjustment to retained earnings as of the effective date. The Company adopted ASU 2016-13, including applicable amendments in other ASUs issued subsequent to ASU 2016-13, with no material impact upon adoption. Accounting Pronouncements Not Yet Adopted Income Taxes : In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes ("ASU 2019-12"). ASU 2019-12 simplifies the accounting for income taxes by removing certain exceptions to the general principles in Topic 740. ASU 2019-12 also improves consistent application and simplifies other areas of Topic 740 by clarifying and amending existing guidance. Early adoption is permitted, provided that the Company reflects any adjustments as of the beginning of the annual period that includes the interim period for which such early adoption occurs. Additionally, the Company must adopt all the amendments in the same period if early adoption is elected. ASU 2019-12 is effective for public companies with fiscal years beginning after December 15, 2020, unless early adopted. The Company is currently evaluating the impact of this new standard on its condensed consolidated financial statements. Reference Rate Reform : In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting . ASU 2020-04 is intended to provide temporary optional expedients and exceptions to the GAAP guidance on contract modifications and hedge accounting to ease the financial reporting burdens related to the expected market transition from the London Interbank Offered Rate (LIBOR) and other interbank offered rates to alternative reference rates. This guidance is effective beginning on March 12, 2020, and the Company may elect to apply the amendments prospectively through December 31, 2022. The Company is currently evaluating the impact this guidance may have on its condensed consolidated financial statements and related disclosures.

Cash and Cash Equivalents

Cash and Cash Equivalents	3 Months Ended
	Mar. 31, 2020
Cash And Cash Equivalents [Abstract]
Cash and Cash Equivalents	3. Cash and Cash Equivalents As of March 31, 2020 and December 31, 2019, the following table provides a reconciliation of the amount of cash, cash equivalents, and restricted cash reported within the condensed consolidated balance sheets to the total of the same such amounts shown in the condensed consolidated statements of cash flows: (in thousands) March 31, 2020 December 31, 2019 Cash and cash equivalents $ 144,621 $ 131,035 Restricted cash included in prepaid expenses and other current assets 898 578 Restricted cash included in other assets 44 70 Total cash, cash equivalents and restricted cash $ 145,563 $ 131,683 Included in cash and cash equivalents are cash in transit from payment processors for credit and debit card transactions of $3.2 million and $1.6 million as of March 31, 2020 and December 31, 2019, respectively.

Fair Value Measurements

Fair Value Measurements	3 Months Ended
	Mar. 31, 2020
Fair Value Disclosures [Abstract]
Fair Value Measurements	4. Fair Value Measurements Assets and liabilities recorded at fair value in the condensed consolidated financial statements are categorized based on the level of judgment associated with the inputs used to measure their fair value. Hierarchical levels which directly relate to the amount of subjectivity associated with the inputs to the valuation of these assets or liabilities are as follows: Level 1 – Observable inputs, such as quoted prices in active markets for identical assets or liabilities. Level 2 – Observable inputs, other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. Level 3 – Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. The carrying amounts of the Company’s financial instruments, which generally include cash equivalents, accounts receivable and accounts payable, approximate their fair values due to their short maturities. Based on borrowing rates currently available to the Company for debt with similar terms and consideration of default and credit risk, the fair value of the Company’s debt was approximately $178.8 million as of March 31, 2020 and was approximate to its carrying value as of December 31, 2019. As of March 31, 2020 and December 31, 2019, respectively, the Company did not have any financial instruments accounted for pursuant to ASC 820.

Property and Equipment

Property and Equipment	3 Months Ended
	Mar. 31, 2020
Property Plant And Equipment [Abstract]
Property and Equipment	5. Property and Equipment As of March 31, 2020 and December 31, 2019, property and equipment consisted of the following: (in thousands) March 31, 2020 December 31, 2019 Computer equipment $ 23,152 $ 23,155 Leasehold improvements 55,616 55,224 Furniture, fixtures, and other assets 11,475 11,411 Gross property and equipment 90,243 89,790 Less: Accumulated depreciation (59,039 ) (54,718 ) Property and equipment, net $ 31,204 $ 35,072 Depreciation expense was $4.4 million and $4.3 million during the three months ended March 31, 2020 and 2019, respectively.

Acquisitions, Intangible Assets

Acquisitions, Intangible Assets and Goodwill	3 Months Ended
	Mar. 31, 2020
Acquisitions Intangible Assets And Goodwill [Abstract]
Acquisitions, Intangible Assets and Goodwill	6. Acquisitions, Intangible Assets and Goodwill GetFeedback Acquisition On September 3, 2019, the Company acquired 100% of the outstanding shares of GFB Holdings, Inc. (“GetFeedback”), including its wholly-owned subsidiary GetFeedback, Inc., a customer experience management company that offers purpose-built solutions to its customers and understands and improves customer experience through the creation of customized branded surveys. T he Company paid approximately $68.3 million for the acquisition, which consisted of (i) cash consideration of approximately $61.5 million (net of cash acquired of approximately $0.7 million) and (ii) 376,333 shares of the Company’s common stock with a fair value of $16.24 per share on the acquisition date. Based on their estimated fair values, the Company recorded $3.3 million of net tangible liabilities, $17.7 million of identifiable intangible assets (primarily customer relationships and developed technology) and $53.9 million of goodwill. Usabilla Acquisition On April 1, 2019, the Company acquired 100% of Usabilla Holding B.V. (“Usabilla”), a voice of customer technology company headquartered in the Netherlands that offers its customers products to help improve their customers’ online experience by generating and processing user feedback via targeted surveys on websites, in mobile apps and by email. T he Company paid approximately $84.3 million for the acquisition, which consisted of (i) cash consideration of approximately $53.1 million (net of cash acquired of approximately $1.1 million) and (ii) 1,644,413 shares of the Company’s common stock with a fair value of $18.30 per share on the acquisition date. Additional consideration of 299,798 shares of the Company’s common stock was issued to certain employees of Usabilla and was not included in the purchase price. This additional consideration will be recognized as post-acquisition compensation expense over the related requisite service period of three years. Based on their estimated fair values, the Company recorded $2.9 million of net tangible liabilities, $15.1 million of identifiable intangible assets (primarily developed technology) and $72.1 million of goodwill. Other Acquisitions Information Pro forma results of operations for these acquisitions have not been presented because they are not material to the consolidated results of operations, either individually or in the aggregate. The measurement period for the valuation of assets acquired and liabilities assumed ends as soon as information on the facts and circumstances that existed as of the applicable acquisition date becomes available but does not exceed 12 months from the acquisition date. As of March 31, 2020, the measurement period has closed for the acquisition of Usabilla. Additional information related to the acquisition of GetFeedback, such as that related to income tax and other contingencies, existing as of the acquisition date but unknown to the Company may become known during the remainder of the measurement period, which may result in a change in the amounts allocated to goodwill during the periods in which the adjustments are determined. The Company has incurred incremental expenses related to the above acquisitions of $1.0 million for the Usabilla acquisition and $0.7 million for the GetFeedback acquisition, which were included in general and administrative expenses in the condensed consolidated statements of operations for the three months ended June 30, 2019 and September 30, 2019, respectively. Balance Sheet and Statement of Operations Details Capitalized internal-use software As of March 31, 2020 and December 31, 2019, capitalized internal-use software consisted of the following: (in thousands) March 31, 2020 December 31, 2019 Gross capitalized internal-use software $ 64,512 $ 61,130 Less: Accumulated amortization (31,611 ) (27,974 ) Capitalized internal use software, net $ 32,901 $ 33,156 Amortization expense related to capitalized internal-use software was $3.6 million and $3.7 million during the three months ended March 31, 2020 and 2019, respectively, and is included in cost of revenue in the condensed consolidated statements of operations. Acquisition intangible assets, net As of March 31, 2020 and December 31, 2019, intangible assets, net consisted of the following: March 31, 2020 December 31, 2019 (in thousands) Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount Customer relationships $ 25,530 $ (10,932 ) $ 14,598 $ 25,594 $ (9,712 ) $ 15,882 Trade name 2,688 (879 ) 1,809 2,711 (763 ) 1,948 Developed technology 27,335 (14,177 ) 13,158 27,547 (12,227 ) 15,320 Acquisition intangible assets, net $ 55,553 $ (25,988 ) $ 29,565 $ 55,852 $ (22,702 ) $ 33,150 Amortization expense was $3.4 million and $1.0 million during the three months ended March 31, 2020 and 2019, respectively. Future amortization expense As of March 31, 2020, future amortization expense by year is expected to be as follows (in thousands): (in thousands) Capitalized internal-use software, net Acquisition intangible assets, net Remainder of 2020 $ 8,419 $ 9,080 2021 7,220 9,765 2022 3,234 4,967 2023 — 1,901 2024 — 1,663 Thereafter — 2,189 Total amortization expense $ 18,873 $ 29,565 Future capitalized internal-use software amortization excludes $14.0 million of costs which are currently in the development phase. Goodwill The changes in the carrying amount of goodwill were as follows (in thousands): Balance as of December 31, 2019 $ 462,927 Foreign currency translation (1,532 ) Balance as of March 31, 2020 $ 461,395

Employee Benefit Plans

Employee Benefit Plans	3 Months Ended
	Mar. 31, 2020
Compensation Related Costs [Abstract]
Employee Benefit Plans	7. Employee Benefit Plans Equity Incentive Plans The Company sponsors the 2018 Equity Incentive Plan (the “2018 Plan”), which was approved by stockholders on September 5, 2018. The purpose of the 2018 Plan is to promote the long-term growth and profitability of the Company by (i) providing employees with incentives to improve stockholder value and to contribute to the growth and financial success of the Company through their future services, and (ii) enabling the Company to attract, retain and reward the best‑available persons. The options granted under the 2018 Plan, may be granted at a price not less than the fair market value on the grant date. The Board, or a committee of the Board, has granted options with an exercise price at or which approximates the fair value on the grant date. Grants of time-based awards generally vest over a four-year three-year The 2018 Plan provides for annual increases in the number of shares available for issuance on the first day of each year equal to the lesser of (i) 12,500,000 shares, (ii) 5% of the outstanding shares on the last date of the preceding year, and (iii) a lower amount determined by the plan administrator. As of March 31, 2020, 15,422,781 shares of common stock remain available for grant under the 2018 Plan. The following is a summary of restricted stock units for the current year period: Restricted Stock Units Number of Shares Weighted Average Grant-Date Fair Value Weighted Average Remaining Contractual Term (in years) Unvested at December 31, 2019 6,975,994 $ 14.72 2.2 Granted 3,504,514 $ 18.06 Vested (945,327 ) $ 13.24 Forfeited/cancelled (224,835 ) $ 15.14 Unvested at March 31, 2020 9,310,346 $ 16.11 2.5 The following is a summary of stock option activity for the current year period: Stock Options Number of Shares Weighted Average Exercise Price Aggregate Intrinsic Value (in thousands) Weighted Average Remaining Contractual Term (in years) Outstanding at December 31, 2019 15,812,928 $ 14.67 $ 50,994 7.4 Granted 2,120,230 $ 21.32 Exercised (1,070,424 ) $ 12.91 Forfeited (68,482 ) $ 13.38 Expired (12,431 ) $ 14.47 Outstanding, vested and expected to vest at March 31, 2020 16,781,821 $ 15.63 $ 5,307 7.5 Vested and exercisable at March 31, 2020 9,755,201 $ 15.02 $ 3,349 6.5 The following is a summary of restricted stock awards for the current year period: Restricted Stock Awards Number of Shares Weighted Average Grant-Date Fair Value Weighted Average Remaining Contractual Term (in years) Unvested at December 31, 2019 299,798 $ 18.30 2.3 Unvested at March 31, 2020 299,798 $ 18.30 2.0 Fair Value of Stock Options The Company used the Black-Scholes-Merton option pricing model to estimate the fair value of stock options granted using the following weighted-average assumptions: Three Months Ended March 31, 2020 2019 Expected life (in years) 5.8 5.9 Risk-free interest rate 1.4% 2.5% Volatility 48% 46% Dividend yield —% —% Fair value of common stock $21.32 $12.35 2018 Employee Stock Purchase Plan, As Amended The Company sponsors the 2018 Employee Stock Purchase Plan, as amended (the “ESPP”), which was first approved by stockholders on September 5, 2018. The ESPP provides for annual increases in the number of shares available for issuance on the first day of each year equal to the lesser of (i) 5,346,888 shares, (ii) 1% of the outstanding shares on the last date of the preceding year, and (iii) a lower amount determined by the plan administrator. Except for the initial offering period, the ESPP provides for 24-month offering periods beginning May 22 and November 22 of each year, and each offering period will consist of four six-month As of March 31, 2020, 4,786,617 shares of common stock remain available for issuance under the ESPP. Stock-Based Compensation Expense Stock-based compensation expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2020 2019 Cost of revenue $ 960 $ 1,096 Research and development 6,457 4,766 Sales and marketing 4,343 2,780 General and administrative 5,742 6,469 Stock-based compensation expense, net of amounts capitalized 17,502 15,111 Capitalized stock-based compensation expense 776 953 Stock-based compensation expense $ 18,278 $ 16,064 As of March 31, 2020, unamortized stock-based compensation was as follows: Unrecognized stock-based compensation (in thousands) Weighted average vesting period (in years) Restricted stock units (service-based) $ 121,462 2.8 Restricted stock units (performance-based) (1) 4,120 1.0 Stock options 48,935 2.5 Restricted stock awards 3,659 2.0 ESPP 2,852 1.1 Total unrecognized stock-based compensation $ 181,028 (1) Unrecognized stock-based compensation expense pertains to performance-based restricted stock units (“Performance RSUs”) that were granted between second quarter of 2015 through the date of the Company’s initial public offering (“IPO”). Such performance RSUs vest upon the satisfaction of both a service condition and a Performance Vesting Condition, both of which must be met in order for the awards to vest and issue. The Performance Vesting Condition was met upon the occurrence of the Company’s IPO. The remaining unamortized stock-based compensation is recognized on an accelerated basis over the remaining weighted-average requisite service period as employee services are provided. 401(k) Plan In the United States, the Company offers its employees a defined contribution plan that qualifies as a deferred salary arrangement under Section 401 of the U.S. Internal Revenue Code (“401(k) Plan”). Under the 401(k) Plan, participating employees may defer a portion of their pretax earnings not to exceed the maximum amount allowed by the Internal Revenue Service. The Company currently provides a matching contribution of 25% of deferrals for eligible employees. Compensation expense for the Company's matching contributions was $1.2 million and $1.0 million during the three months ended March 31, 2020 and 2019, respectively.

Leases

Leases	3 Months Ended
	Mar. 31, 2020
Leases [Abstract]
Leases	8. Leases The Company leases certain equipment and facilities under operating leases which expire at various dates through 2028. The Company’s operating lease costs were as follows: Three Months Ended March 31, (in thousands) 2020 2019 Operating lease cost (gross lease expense) $ 3,463 $ 3,039 Variable lease costs $ 1,603 $ 1,541 Sublease income (including reimbursed expenses) $ 1,417 $ 1,801 For the three months ended March 31, 2020 and 2019, the Company’s short-term lease costs were nominal. The Company’s lease agreements do not contain any material residual value guarantees or material restrictive covenants. The weighted average remaining operating lease term was 8.39 years and 8.43 years as of March 31, 2020 and December 31, 2019, respectively. The weighted average discount rate used to estimate operating lease liabilities was 7.5% and 7.4% as of March 31, 2020 and December 31, 2019, respectively. As of March 31, 2020, maturities of operating lease liabilities and sublease income, by year are as follows: (in thousands) Operating Lease Payments Sublease Income Remainder of 2020 $ 10,453 $ (2,058 ) 2021 13,078 (2,535 ) 2022 13,330 (336 ) 2023 13,426 — 2024 13,196 — Thereafter 55,601 — Gross lease payments (income) $ 119,084 $ (4,929 ) Less: Imputed interest 32,308 Less: Tenant improvement receivables 399 Total operating lease liabilities $ 86,377

Commitments and Contingencies

Commitments and Contingencies	3 Months Ended
	Mar. 31, 2020
Commitments And Contingencies Disclosure [Abstract]
Commitments and Contingencies	9. Commitments and Contingencies Non-Cancellable Purchase Commitments The Company enters into commitments under non-cancellable purchase orders for the procurement of goods and services in the ordinary course of business. As of March 31, 2020, expected payments under such commitments are as follows (in thousands): Remainder of 2020 $ 11,664 2021 7,168 2022 6,695 2023 5,123 2024 2,115 Thereafter — Total purchase commitments $ 32,765 Letters of Credit As of March 31, 2020, the Company had a standby letter of credit for $5.0 million which was issued in connection with the San Mateo facility. Legal Matters From time to time, the Company is subject to legal proceedings, claims and litigation arising in the ordinary course of business, which may include, but are not limited to, patent and privacy matters, labor and employment claims, class action lawsuits, as well as inquiries, investigations, audits and other regulatory proceedings. Periodically, the Company evaluates developments in its legal matters and records a liability when it believes that it is both probable that a loss has been incurred and the amount can be reasonably estimated. Significant judgment is required to determine both the likelihood of there being, and the estimated amount of, a loss related to such matters, and the Company's judgment may be incorrect. There are currently no legal matters or claims that have arisen from the normal course of business that the Company believes would have a material impact on the Company’s financial position, results of operations or cash flows. Warranties and Indemnification The Company’s subscription services are generally warranted to perform materially in accordance with the Company’s online help documentation under normal use and circumstances. Additionally, the Company’s arrangements generally include provisions for indemnifying customers against liabilities if its subscription services infringe a third party’s intellectual property rights. Furthermore, the Company may also incur liabilities if it breaches the security or confidentiality obligations in its arrangements. To date, the Company has not incurred significant costs and has not accrued a liability in the accompanying condensed consolidated financial statements as a result of these obligations.

Debt

Debt	3 Months Ended
	Mar. 31, 2020
Debt Disclosure [Abstract]
Debt	10. Debt As of March 31, 2020 and December 31, 2019 the carrying values of debt were as follows: March 31, 2020 December 31, 2019 Issuance date Maturity date Amount (in thousands) Effective Interest Rate Amount (in thousands) Effective Interest Rate 2018 Refinancing Facility Agreement October 2018 October 2025 $ 216,700 4.49% - 5.38% $ 217,250 5.32% - 6.28% Less: Unamortized issuance discount and issuance costs, net 1,659 1,734 Less: Debt, current 1,900 1,900 Debt, non-current $ 213,141 $ 213,616 In October 2018, the Company entered into a Refinancing Facility Agreement (“2018 Credit Facility”), comprising a $220.0 million term loan (the “Term Loan”) and $75.0 million revolving credit facility. Loans under the 2018 Credit Facility accrue interest based upon, at the Company’s option, either at an alternate base interest rate (“ABR”) or a Eurocurrency rate, in each case plus an applicable margin. The applicable margin for the Term Loan is 2.75% in the case of a ABR loan and 3.75% in the case of a Eurocurrency loan, and the applicable margin for the revolving loan ranges from 0.75% to 1.50% in the case of a ABR loan and 1.75 to 2.50% in the case of a Eurocurrency loan, and is based on the Company’s leverage ratio. The Company will make quarterly principal payments of $550,000 on the Term Loan with any remaining principal amounts due on October 10, 2025. The principal amount on the revolving credit facility is due and all revolver commitments terminate on October 10, 2023. The Company records debt discounts and issuance costs as a reduction to the associated current and long-term portions of the debt in the condensed consolidated balance sheets. The Company records debt discounts and issuance costs as a deferred asset when there is no associated debt liability. As of March 31, 2020, unamortized issuance discount and issuance costs of $0.4 million were included in prepaid expenses and other current assets and $0.9 million were included in other assets. As of December 31, 2019, unamortized issuance discount and issuance costs of $0.4 million were included in prepaid expenses and other current assets and $1.0 million were included in other assets. The Company amortizes these costs using the straight-line method which approximates the effective interest rate method over the life of the loan. The amounts amortized are included in interest expense in the accompanying condensed consolidated statements of operations. As of March 31, 2020, the Company has $70 million of borrowing available under the line of credit portion of the 2018 Credit Facility. The Company’s obligations under the 2018 Credit Facility are guaranteed by certain of its subsidiaries and secured by liens on substantially all of the assets of the Company and such subsidiaries. The 2018 Credit Facility contains financial, affirmative and negative covenants that, if violated, may require the Company to pay down the loans earlier than the stated maturity dates with higher interest rates. As of March 31, 2020, the Company was compliant with all of its debt covenant requirements in the 2018 Credit Facility. The Company believes that it will continue to comply with the terms of the loan agreements through the stated maturity dates. However, if the Company’s projections do not materialize, the Company may require additional equity or debt financing. There can be no assurance that additional financing, if required, will be available on terms satisfactory to the Company. Principal and interest payments are due quarterly. As of March 31, 2020, future minimum payment obligations of principal amounts due by year under the 2018 Credit Facility were as follows, (in thousands): Remainder of 2020 $ 1,650 2021 2,200 2022 2,200 2023 2,200 2024 2,200 Thereafter 206,250 Total principal outstanding $ 216,700

Income Taxes

Income Taxes	3 Months Ended
	Mar. 31, 2020
Income Tax Disclosure [Abstract]
Income Taxes	11. Income Taxes The Company recorded a provision for income taxes of $0.1 million for the three months ended March 31, 2020, as compared to a benefit from income taxes of $0.1 million for the three months ended March 31, 2019. The increase in the Company’s income tax provision for the three months ended March 31, 2020, relative to the respective prior period, was primarily due to the Company’s expanding international footprint. The Company regularly evaluates the realizability of its net deferred tax assets based on all available evidence, both positive and negative. The realization of net deferred tax assets is dependent on several factors, including the likelihood and amount, if any, of future taxable income in relevant jurisdictions during periods in which those temporary differences become deductible. As of March 31, 2020, the Company continues to maintain a valuation allowance on certain deferred tax assets in the U.S. and Ireland that are not realizable on a more likely than not basis. The Company believes that it has provided adequate reserves for its income tax uncertainties in all open tax years. As the outcome of the audits cannot be predicted with certainty, if any issues addressed in the Company's tax audits are resolved in a manner inconsistent with management's expectations, the Company could be required to adjust its provision for income taxes in the period such resolution occurs. There were no material changes in gross unrecognized tax benefits during each of the three months ended March 31, 2020 and 2019. On July 27, 2015, in Altera Corp. v. Commissioner, the U.S. Tax Court issued an opinion invalidating the regulations relating to the treatment of stock-based compensation expense in an intercompany cost-sharing arrangement. A final decision was issued by the Tax Court in December 2015. The Internal Revenue Service appealed the Tax Court decision in June 2016. On July 24, 2018, the Ninth Circuit Federal Court issued a decision that was subsequently withdrawn and a reconstituted panel conferred on the appeal. On June 7, 2019, the Ninth Circuit Federal Court panel upheld the cost-sharing regulations. On July 22, 2019, Intel Corporation, which acquired Altera Corp., filed a request for rehearing of the case by the entire Ninth Circuit Federal Court, which was denied on November 11, 2019 and on February 10, 2020, Intel Corporation filed a petition with the United States Supreme Court. Due to the continuing uncertainty surrounding the status of the cost-sharing regulations, questions related to the scope of potential benefits or obligations, and the prospect of a Supreme Court ruling, the Company has not recorded any benefit or expense as of March 31, 2020. The Company continues to monitor ongoing developments and potential impacts to its condensed consolidated financial statements.

Geographical Information

Geographical Information	3 Months Ended
	Mar. 31, 2020
Segment Reporting [Abstract]
Geographical Information	1 2 . Geographical Information Revenue by geography is generally based on the billing address of the customer. For purposes of its geographic revenue disclosure, the Company defines a customer as an organization. An organization may consist of an individual paying user, multiple paying users within an organization or the organization itself. The following table sets forth the percentage of revenue by geographic area: Three Months Ended March 31, 2020 2019 United States 65 % 65 % Rest of world 35 % 35 % No other country outside of the United States comprised 10% or greater of the Company’s revenue for the three months ended March 31, 2020 and 2019.

Net Loss Per Share

Net Loss Per Share	3 Months Ended
	Mar. 31, 2020
Earnings Per Share [Abstract]
Net Loss Per Share	13. Net Loss Per Share Basic earnings per share is computed by dividing net loss by the weighted-average number of common shares outstanding during the period. Diluted earnings per share is computed by dividing net loss for the period by the weighted-average number of common shares outstanding during the period which includes potential dilutive common shares assuming the dilutive effect of outstanding stock options, restricted stock units (including those that are performance-based) and restricted stock awards calculated using the treasury stock method. The following table sets forth the computation of basic and diluted earnings per share: Three Months Ended March 31, (in thousands, except per share amounts) 2020 2019 Numerator: Net loss $ (24,250 ) $ (17,777 ) Denominator: Weighted-average shares outstanding - basic and diluted 136,911 126,786 Net loss per common share - basic and diluted: $ (0.18 ) $ (0.14 ) The Company was in a loss position for the periods presented. Accordingly, basic net loss per share is the same as diluted net loss per share as the inclusion of all potential common shares outstanding would have been anti-dilutive. Prior to application of the treasury stock method, share equivalents (comprising restricted stock units (including those that are performance-based), stock options, restricted stock awards, and shares issuable under the ESPP) excluded from the calculations of diluted net loss per share were 27.0 million and 27.3 million during the three months ended March 31, 2020 and 2019, respectively.

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	3 Months Ended
	Mar. 31, 2020
Accounting Policies [Abstract]
Principles of Consolidation and Basis of Presentation	Principles of Consolidation and Basis of Presentation The accompanying interim condensed consolidated balance sheet as of March 31, 2020, the statements of operations, comprehensive loss and stockholders’ equity for the three months ended March 31, 2020 and 2019, and cash flows for the three months ended March 31, 2020 and 2019 are unaudited. Such condensed consolidated financial statements are prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) and applicable rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) regarding interim financial reporting. These condensed consolidated financial statements include the results of operations of the Company and its wholly-owned subsidiaries. All significant intercompany transactions have been eliminated . These condensed consolidated financial statements do not include all disclosures normally required in annual consolidated financial statements prepared in accordance with GAAP. In management’s opinion, the condensed consolidated financial statements have been prepared on the same basis as the annual financial statements and include all adjustments, which include only normal recurring adjustments, necessary for the fair presentation of the Company’s financial position as of March 31, 2020, the results of operations for the three months ended March 31, 2020 and 2019, and cash flows for the three months ended March 31, 2020 and 2019. The results of operations for the three months ended March 31, 2020 are not necessarily indicative of the results to be expected for the full year or any other future interim or annual periods. These condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes thereto included in the Company’s Form-10K filed with the SEC on February 27, 2020.
Use of Estimates	Use of Estimates The preparation of condensed consolidated financial statements in conformity with GAAP requires the Company’s management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the condensed consolidated financial statements and reported amounts of revenue and expenses during the reporting periods covered by the condensed consolidated financial statements and accompanying notes. Actual results could differ materially from those estimates due to a variety of factors, including the unforeseen effects of the COVID-19 pandemic on the Company’s business and financial results. The Company bases its estimates on historical experience and on various other assumptions that it believes to be reasonable. The Company’s most significant estimates and judgments involve valuation of deferred income tax assets, valuation of acquired goodwill and intangibles from acquisitions, tax contingencies, legal contingencies and incremental borrowing rate for operating leases.
Segment Information	Segment Information The Company operates as a single
Related Party Transactions	Related Party Transactions Certain members of the Company’s Board of Directors (“Board”) serve as board members, are executive officers of and/or (in some cases) are investors in companies that are customers and/or vendors of the Company. The Company incurred related party expenses of $ million and $ million during the three months ended March 31, 2020 and 201 9 , respectively.
Revenue Recognition and Deferred Revenue	Revenue Recognition and Deferred Revenue The Company generates substantially all of its revenue from the sale of subscriptions to its survey software products including subscriptions to its purpose-built solutions. The revenue the Company generates from one purpose-built solution that is delivered and recognized at a point in time is not significant. The Company recognized into revenue $61.9 million and $45.1 million during the three months ended March 31, 2020 and 2019, respectively, that was included in the deferred revenue balances at the beginning of each respective period. As of March 31, 2020, future estimated revenue related to non-cancelable performance obligations that are unsatisfied or partially unsatisfied at the end of the reporting period was $169.1 million. The substantial majority of the unsatisfied performance obligations will be satisfied over the next twelve months.
Accounts Receivable	Accounts Receivable Accounts receivable are presented at amortized cost net of amounts not expected to be collected. Accounts receivable are customer obligations that arise due to the time taken to settle transactions through direct customer payments. The Company bills in advance for monthly contracts and generally bills annually in advance for contracts with terms of one year or longer when it has an unconditional contractual right to consideration. The Company also recognizes an immaterial amount of contract assets, or unbilled receivables, primarily relating to rights to consideration for services completed but not billed at the reporting date. Unbilled receivables are classified as receivables when the Company has the right to invoice the customer. The Company records an allowance for credit losses based upon its assessment of various factors including the Company’s a) historical experience (including historical bad debt expense trends), the age of a customers’ accounts receivable balance, and a customers’ credit quality, b) expected losses over the remaining estimated contractual life of the receivable and c) other reasonable and supportable factors pertaining to a customers’ ability to pay (including consideration of current economic conditions). Amounts deemed uncollectible and expected credit losses are recorded to the allowance for doubtful accounts with an offsetting charge in the condensed consolidated statements of operations. The Company evaluated its allowance for credit losses using its consolidated gross accounts receivable balance as a single portfolio segment. For the three months ended March 31, 2020 and 2019, respectively, bad debt expense recognized in the condensed consolidated statement of operations was nominal.
Other Non-Operating (Income) Expense	Other Non-Operating (Income) Expense Other non-operating (income) expense, net consists primarily of interest income, net foreign currency exchange (gains) losses, gain on sale of private company investments, net realized gains and losses related to investments, and other. The components of other non-operating (income) expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2020 2019 Interest Income $ (407 ) $ (938 ) Foreign currency (gains) losses, net 179 18 Gain on sale of a private company investment (1,001 ) (1,001 ) Other (income) expense, net (7 ) (58 ) Other non-operating (income) expense, net $ (1,236 ) $ (1,979 ) In January 2017, the Company sold a private company investment that was accounted for using the cost method of accounting. The Company recognized an initial gain upon sale and was additionally entitled to receive contingent consideration to be received over three years following the close of the transaction. In each of the three months ended March 31, 2020 and 2019, the Company received cash of $1.0 million, representing its share of the respective second and final installments of the earn-out payment, each of which was recognized as a gain on sale of a private company investment.
Accounting Pronouncements Recently Adopted and Not Yet Adopted	Accounting Pronouncements Recently Adopted Credit Losses : In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses ("ASU 2016-13"). ASU 2016-13 replaces the incurred loss impairment methodology in the current GAAP with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information to inform credit loss estimates. For trade receivables and other financial instruments, the Company will be required to use a forward-looking expected loss model rather than the incurred loss model for recognizing credit losses which reflects losses that are probable. ASU 2016-13 is effective for public companies with fiscal years beginning after December 15, 2019, with early adoption permitted. Application of the amendments is through a cumulative-effect adjustment to retained earnings as of the effective date. The Company adopted ASU 2016-13, including applicable amendments in other ASUs issued subsequent to ASU 2016-13, with no material impact upon adoption. Accounting Pronouncements Not Yet Adopted Income Taxes : In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes ("ASU 2019-12"). ASU 2019-12 simplifies the accounting for income taxes by removing certain exceptions to the general principles in Topic 740. ASU 2019-12 also improves consistent application and simplifies other areas of Topic 740 by clarifying and amending existing guidance. Early adoption is permitted, provided that the Company reflects any adjustments as of the beginning of the annual period that includes the interim period for which such early adoption occurs. Additionally, the Company must adopt all the amendments in the same period if early adoption is elected. ASU 2019-12 is effective for public companies with fiscal years beginning after December 15, 2020, unless early adopted. The Company is currently evaluating the impact of this new standard on its condensed consolidated financial statements. Reference Rate Reform : In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting . ASU 2020-04 is intended to provide temporary optional expedients and exceptions to the GAAP guidance on contract modifications and hedge accounting to ease the financial reporting burdens related to the expected market transition from the London Interbank Offered Rate (LIBOR) and other interbank offered rates to alternative reference rates. This guidance is effective beginning on March 12, 2020, and the Company may elect to apply the amendments prospectively through December 31, 2022. The Company is currently evaluating the impact this guidance may have on its condensed consolidated financial statements and related disclosures.

Summary of Significant Accoun_3

Summary of Significant Accounting Policies (Tables)	3 Months Ended
	Mar. 31, 2020
Accounting Policies [Abstract]
Components of Other Non-Operating (Income) Expense Recognized in Condensed Consolidated Financial Statements	The components of other non-operating (income) expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2020 2019 Interest Income $ (407 ) $ (938 ) Foreign currency (gains) losses, net 179 18 Gain on sale of a private company investment (1,001 ) (1,001 ) Other (income) expense, net (7 ) (58 ) Other non-operating (income) expense, net $ (1,236 ) $ (1,979 )

Cash and Cash Equivalents (Tabl

Cash and Cash Equivalents (Tables)	3 Months Ended
	Mar. 31, 2020
Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents [Abstract]
Summary of Reconciliation of the Cash, Cash Equivalents, and Restricted Cash	As of March 31, 2020 and December 31, 2019, the following table provides a reconciliation of the amount of cash, cash equivalents, and restricted cash reported within the condensed consolidated balance sheets to the total of the same such amounts shown in the condensed consolidated statements of cash flows: (in thousands) March 31, 2020 December 31, 2019 Cash and cash equivalents $ 144,621 $ 131,035 Restricted cash included in prepaid expenses and other current assets 898 578 Restricted cash included in other assets 44 70 Total cash, cash equivalents and restricted cash $ 145,563 $ 131,683

Property and Equipment (Tables)

Property and Equipment (Tables)	3 Months Ended
	Mar. 31, 2020
Property Plant And Equipment [Abstract]
Schedule of Property and Equipment	As of March 31, 2020 and December 31, 2019, property and equipment consisted of the following: (in thousands) March 31, 2020 December 31, 2019 Computer equipment $ 23,152 $ 23,155 Leasehold improvements 55,616 55,224 Furniture, fixtures, and other assets 11,475 11,411 Gross property and equipment 90,243 89,790 Less: Accumulated depreciation (59,039 ) (54,718 ) Property and equipment, net $ 31,204 $ 35,072

Acquisitions, Intangible Asse_2

Acquisitions, Intangible Assets and Goodwill (Tables)	3 Months Ended
	Mar. 31, 2020
Acquisitions Intangible Assets And Goodwill [Abstract]
Schedule of Intangible Assets, net	As of March 31, 2020 and December 31, 2019, capitalized internal-use software consisted of the following: (in thousands) March 31, 2020 December 31, 2019 Gross capitalized internal-use software $ 64,512 $ 61,130 Less: Accumulated amortization (31,611 ) (27,974 ) Capitalized internal use software, net $ 32,901 $ 33,156 As of March 31, 2020 and December 31, 2019, intangible assets, net consisted of the following: March 31, 2020 December 31, 2019 (in thousands) Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount Customer relationships $ 25,530 $ (10,932 ) $ 14,598 $ 25,594 $ (9,712 ) $ 15,882 Trade name 2,688 (879 ) 1,809 2,711 (763 ) 1,948 Developed technology 27,335 (14,177 ) 13,158 27,547 (12,227 ) 15,320 Acquisition intangible assets, net $ 55,553 $ (25,988 ) $ 29,565 $ 55,852 $ (22,702 ) $ 33,150
Summary of Future Amortization Expense	As of March 31, 2020, future amortization expense by year is expected to be as follows (in thousands): (in thousands) Capitalized internal-use software, net Acquisition intangible assets, net Remainder of 2020 $ 8,419 $ 9,080 2021 7,220 9,765 2022 3,234 4,967 2023 — 1,901 2024 — 1,663 Thereafter — 2,189 Total amortization expense $ 18,873 $ 29,565
Schedule of Carrying Amount of Goodwill, Net	The changes in the carrying amount of goodwill were as follows (in thousands): Balance as of December 31, 2019 $ 462,927 Foreign currency translation (1,532 ) Balance as of March 31, 2020 $ 461,395

Employee Benefit Plans (Tables)

Employee Benefit Plans (Tables)	3 Months Ended
	Mar. 31, 2020
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Summary of Stock Option Activity	The following is a summary of stock option activity for the current year period: Stock Options Number of Shares Weighted Average Exercise Price Aggregate Intrinsic Value (in thousands) Weighted Average Remaining Contractual Term (in years) Outstanding at December 31, 2019 15,812,928 $ 14.67 $ 50,994 7.4 Granted 2,120,230 $ 21.32 Exercised (1,070,424 ) $ 12.91 Forfeited (68,482 ) $ 13.38 Expired (12,431 ) $ 14.47 Outstanding, vested and expected to vest at March 31, 2020 16,781,821 $ 15.63 $ 5,307 7.5 Vested and exercisable at March 31, 2020 9,755,201 $ 15.02 $ 3,349 6.5
Summary of Estimated Fair Value of Stock Options on Grant Date	The Company used the Black-Scholes-Merton option pricing model to estimate the fair value of stock options granted using the following weighted-average assumptions: Three Months Ended March 31, 2020 2019 Expected life (in years) 5.8 5.9 Risk-free interest rate 1.4% 2.5% Volatility 48% 46% Dividend yield —% —% Fair value of common stock $21.32 $12.35
Summary of Stock-based Compensation Expense Recognized in Financial Statements	Stock-based compensation expense recognized in the condensed consolidated financial statements is as follows: Three Months Ended March 31, (in thousands) 2020 2019 Cost of revenue $ 960 $ 1,096 Research and development 6,457 4,766 Sales and marketing 4,343 2,780 General and administrative 5,742 6,469 Stock-based compensation expense, net of amounts capitalized 17,502 15,111 Capitalized stock-based compensation expense 776 953 Stock-based compensation expense $ 18,278 $ 16,064
Summary of Unamortized Stock-based Compensation	As of March 31, 2020, unamortized stock-based compensation was as follows: Unrecognized stock-based compensation (in thousands) Weighted average vesting period (in years) Restricted stock units (service-based) $ 121,462 2.8 Restricted stock units (performance-based) (1) 4,120 1.0 Stock options 48,935 2.5 Restricted stock awards 3,659 2.0 ESPP 2,852 1.1 Total unrecognized stock-based compensation $ 181,028 (1) Unrecognized stock-based compensation expense pertains to performance-based restricted stock units (“Performance RSUs”) that were granted between second quarter of 2015 through the date of the Company’s initial public offering (“IPO”). Such performance RSUs vest upon the satisfaction of both a service condition and a Performance Vesting Condition, both of which must be met in order for the awards to vest and issue. The Performance Vesting Condition was met upon the occurrence of the Company’s IPO. The remaining unamortized stock-based compensation is recognized on an accelerated basis over the remaining weighted-average requisite service period as employee services are provided.
Restricted Stock Units
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Summary of Restricted Stock Units and Restricted Stock Awards	The following is a summary of restricted stock units for the current year period: Restricted Stock Units Number of Shares Weighted Average Grant-Date Fair Value Weighted Average Remaining Contractual Term (in years) Unvested at December 31, 2019 6,975,994 $ 14.72 2.2 Granted 3,504,514 $ 18.06 Vested (945,327 ) $ 13.24 Forfeited/cancelled (224,835 ) $ 15.14 Unvested at March 31, 2020 9,310,346 $ 16.11 2.5
Restricted Stock Awards
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Summary of Restricted Stock Units and Restricted Stock Awards	The following is a summary of restricted stock awards for the current year period: Restricted Stock Awards Number of Shares Weighted Average Grant-Date Fair Value Weighted Average Remaining Contractual Term (in years) Unvested at December 31, 2019 299,798 $ 18.30 2.3 Unvested at March 31, 2020 299,798 $ 18.30 2.0

Leases (Tables)

Leases (Tables)	3 Months Ended
	Mar. 31, 2020
Leases [Abstract]
Schedule of Operating Lease Costs	The Company’s operating lease costs were as follows: Three Months Ended March 31, (in thousands) 2020 2019 Operating lease cost (gross lease expense) $ 3,463 $ 3,039 Variable lease costs $ 1,603 $ 1,541 Sublease income (including reimbursed expenses) $ 1,417 $ 1,801
Schedule of Maturities of Operating Lease Liabilities and Sublease Income	As of March 31, 2020, maturities of operating lease liabilities and sublease income, by year are as follows: (in thousands) Operating Lease Payments Sublease Income Remainder of 2020 $ 10,453 $ (2,058 ) 2021 13,078 (2,535 ) 2022 13,330 (336 ) 2023 13,426 — 2024 13,196 — Thereafter 55,601 — Gross lease payments (income) $ 119,084 $ (4,929 ) Less: Imputed interest 32,308 Less: Tenant improvement receivables 399 Total operating lease liabilities $ 86,377

Commitments and Contingencies (

Commitments and Contingencies (Tables)	3 Months Ended
	Mar. 31, 2020
Commitments And Contingencies Disclosure [Abstract]
Schedule of Non-Cancellable Purchase Commitments	The Company enters into commitments under non-cancellable purchase orders for the procurement of goods and services in the ordinary course of business. As of March 31, 2020, expected payments under such commitments are as follows (in thousands): Remainder of 2020 $ 11,664 2021 7,168 2022 6,695 2023 5,123 2024 2,115 Thereafter — Total purchase commitments $ 32,765

Debt (Tables)

Debt (Tables)	3 Months Ended
	Mar. 31, 2020
Debt Disclosure [Abstract]
Schedule of Carrying Values of Debt	As of March 31, 2020 and December 31, 2019 the carrying values of debt were as follows: March 31, 2020 December 31, 2019 Issuance date Maturity date Amount (in thousands) Effective Interest Rate Amount (in thousands) Effective Interest Rate 2018 Refinancing Facility Agreement October 2018 October 2025 $ 216,700 4.49% - 5.38% $ 217,250 5.32% - 6.28% Less: Unamortized issuance discount and issuance costs, net 1,659 1,734 Less: Debt, current 1,900 1,900 Debt, non-current $ 213,141 $ 213,616
Schedule of Future Minimum Payment Obligations of Principal Amounts Due	Principal and interest payments are due quarterly. As of March 31, 2020, future minimum payment obligations of principal amounts due by year under the 2018 Credit Facility were as follows, (in thousands): Remainder of 2020 $ 1,650 2021 2,200 2022 2,200 2023 2,200 2024 2,200 Thereafter 206,250 Total principal outstanding $ 216,700

Geographical Information (Table

Geographical Information (Tables)	3 Months Ended
	Mar. 31, 2020
Segment Reporting [Abstract]
Schedule of Percentage of Revenue by Geographic Area	The following table sets forth the percentage of revenue by geographic area: Three Months Ended March 31, 2020 2019 United States 65 % 65 % Rest of world 35 % 35 %

Net Loss Per Share (Tables)

Net Loss Per Share (Tables)	3 Months Ended
	Mar. 31, 2020
Earnings Per Share [Abstract]
Computation of Basic and Diluted Earnings Per Share	The following table sets forth the computation of basic and diluted earnings per share: Three Months Ended March 31, (in thousands, except per share amounts) 2020 2019 Numerator: Net loss $ (24,250 ) $ (17,777 ) Denominator: Weighted-average shares outstanding - basic and diluted 136,911 126,786 Net loss per common share - basic and diluted: $ (0.18 ) $ (0.14 )

Company Overview and Basis of_2

Company Overview and Basis of Presentation - Segment Information - Additional Information (Details)	3 Months Ended
	Mar. 31, 2020Segment
Organization Consolidation And Presentation Of Financial Statements [Abstract]
Number of operating segment	1

Company Overview and Basis of_3

Company Overview and Basis of Presentation - Related Party Transactions - Additional Information (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Organization Consolidation And Presentation Of Financial Statements [Abstract]
Related party expenses	$ 1	$ 0.3

Summary of Significant Accoun_4

Summary of Significant Accounting Policies - Additional Information (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Accounting Policies [Abstract]
Deferred revenue, revenue recognized	$ 61.9	$ 45.1
Sale of private company investment, period of contingent consideration to be received	3 years
Earn-out payment received	$ 1	$ 1

Summary of Significant Accoun_5

Summary of Significant Accounting Policies - Additional Information (Details 1) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2020-04-01 $ in Millions	Mar. 31, 2020USD ($)
Summary Of Significant Accounting Policies [Line Items]
Revenue, unsatisfied performance obligation	$ 169.1
Performance obligation, expected timing of satisfaction, period	12 months

Summary of Significant Accoun_6

Summary of Significant Accounting Policies - Components of Other Non-Operating (Income) Expense Recognized in Condensed Consolidated Financial Statements (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Nonoperating Income Expense [Abstract]
Interest Income	$ (407)	$ (938)
Foreign currency (gains) losses, net	179	18
Gain on sale of a private company investment	(1,001)	(1,001)
Other (income) expense, net	(7)	(58)
Other non-operating (income) expense, net	$ (1,236)	$ (1,979)

Cash and Cash Equivalents - Sum

Cash and Cash Equivalents - Summary of Reconciliation of the Cash, Cash Equivalents, and Restricted Cash (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019	Dec. 31, 2018
Cash And Cash Equivalents [Abstract]
Cash and cash equivalents	$ 144,621	$ 131,035
Restricted cash included in prepaid expenses and other current assets	$ 898	$ 578
Restricted Cash, Current, Asset, Statement of Financial Position [Extensible List]	us-gaap:PrepaidExpenseAndOtherAssetsCurrent	us-gaap:PrepaidExpenseAndOtherAssetsCurrent
Restricted cash included in other assets	$ 44	$ 70
Restricted Cash, Noncurrent, Asset, Statement of Financial Position [Extensible List]	us-gaap:OtherAssetsNoncurrent	us-gaap:OtherAssetsNoncurrent
Total cash, cash equivalents and restricted cash	$ 145,563	$ 131,683	$ 166,490	$ 154,371

Cash and Cash Equivalents - Add

Cash and Cash Equivalents - Additional Information (Details) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Cash And Cash Equivalents [Abstract]
Cash in transit for credit and debit card transactions	$ 3.2	$ 1.6

Fair Value Measurements - Addit

Fair Value Measurements - Additional Information (Details) $ in Millions	Mar. 31, 2020USD ($)
Fair Value Disclosures [Abstract]
Fair value of debt	$ 178.8

Property and Equipment - Schedu

Property and Equipment - Schedule of Property and Equipment (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Property Plant And Equipment [Line Items]
Gross property and equipment	$ 90,243	$ 89,790
Less: Accumulated depreciation	(59,039)	(54,718)
Property and equipment, net	31,204	35,072
Computer Equipment
Property Plant And Equipment [Line Items]
Gross property and equipment	23,152	23,155
Leasehold Improvements
Property Plant And Equipment [Line Items]
Gross property and equipment	55,616	55,224
Furniture, Fixtures, and Other Assets
Property Plant And Equipment [Line Items]
Gross property and equipment	$ 11,475	$ 11,411

Property and Equipment - Additi

Property and Equipment - Additional Information (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Property Plant And Equipment [Abstract]
Depreciation expense	$ 4.4	$ 4.3

Acquisitions, Intangible Asse_3

Acquisitions, Intangible Assets and Goodwill - Additional Information (Details) - USD ($)	Sep. 03, 2019	Apr. 01, 2019	Mar. 31, 2020	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Dec. 31, 2019
Acquisitions Intangible Assets And Goodwill [Line Items]
Goodwill			$ 461,395,000				$ 462,927,000
Amortization expense related to capitalized internal-use software			3,600,000			$ 3,700,000
Amortization expense			3,368,000			$ 1,025,000
Capitalized internal-use software, net			32,901,000				$ 33,156,000
Capitalized Internal-Use Software Net in Development Phase
Acquisitions Intangible Assets And Goodwill [Line Items]
Capitalized internal-use software, net			$ 14,000,000
GetFeedback, Inc
Acquisitions Intangible Assets And Goodwill [Line Items]
Closing date of acquisition	Sep. 3, 2019
Percentage of outstanding shares acquired	100.00%
Business combination, consideration paid in common stock	376,333
Business combination, fair value of common stock	$ 16.24
Cash consideration	$ 61,500,000
Net cash acquired	700,000
Business combination, total purchase consideration	68,300,000
Business combination, net tangible liabilities	3,300,000
Goodwill	53,900,000
GetFeedback, Inc | General and Administrative Expenses
Acquisitions Intangible Assets And Goodwill [Line Items]
Acquisition-related incremental expenses				$ 700,000
GetFeedback, Inc | Customer Relationships and Developed Technology
Acquisitions Intangible Assets And Goodwill [Line Items]
Business combination, fair value identifiable intangible assets	$ 17,700,000
Usabilla Holding B.V.
Acquisitions Intangible Assets And Goodwill [Line Items]
Closing date of acquisition		Apr. 1, 2019
Percentage of outstanding shares acquired		100.00%
Business combination, consideration paid in common stock		1,644,413
Business combination, fair value of common stock		$ 18.30
Cash consideration		$ 53,100,000
Net cash acquired		1,100,000
Business combination, total purchase consideration		84,300,000
Business combination, net tangible liabilities		2,900
Goodwill		$ 72,100,000
Usabilla Holding B.V. | General and Administrative Expenses
Acquisitions Intangible Assets And Goodwill [Line Items]
Acquisition-related incremental expenses					$ 1,000,000
Usabilla Holding B.V. | Certain Employees of Acquired Company
Acquisitions Intangible Assets And Goodwill [Line Items]
Business acquisition, additional consideration granted		299,798
Requisite service period		3 years
Usabilla Holding B.V. | Developed Technology
Acquisitions Intangible Assets And Goodwill [Line Items]
Business combination, fair value identifiable intangible assets		$ 15,100,000

Acquisitions, Intangible Asse_4

Acquisitions, Intangible Assets and Goodwill - Schedule of Capitalized Internal-Use Software (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Capitalized Computer Software Net [Abstract]
Gross capitalized internal-use software	$ 64,512	$ 61,130
Less: Accumulated amortization	(31,611)	(27,974)
Capitalized internal use software, net	$ 32,901	$ 33,156

Acquisitions, Intangible Asse_5

Acquisitions, Intangible Assets and Goodwill - Schedule of Intangible Assets, Net (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Finite Lived Intangible Assets [Line Items]
Acquisition intangible assets, net, Gross Carrying Amount	$ 55,553	$ 55,852
Acquisition intangible assets, net, Accumulated Amortization	(25,988)	(22,702)
Acquisition intangible assets, net, Net Carrying Amount	29,565	33,150
Customer Relationships
Finite Lived Intangible Assets [Line Items]
Acquisition intangible assets, net, Gross Carrying Amount	25,530	25,594
Acquisition intangible assets, net, Accumulated Amortization	(10,932)	(9,712)
Acquisition intangible assets, net, Net Carrying Amount	14,598	15,882
Trade Name
Finite Lived Intangible Assets [Line Items]
Acquisition intangible assets, net, Gross Carrying Amount	2,688	2,711
Acquisition intangible assets, net, Accumulated Amortization	(879)	(763)
Acquisition intangible assets, net, Net Carrying Amount	1,809	1,948
Developed Technology
Finite Lived Intangible Assets [Line Items]
Acquisition intangible assets, net, Gross Carrying Amount	27,335	27,547
Acquisition intangible assets, net, Accumulated Amortization	(14,177)	(12,227)
Acquisition intangible assets, net, Net Carrying Amount	$ 13,158	$ 15,320

Acquisitions, Intangible Asse_6

Acquisitions, Intangible Assets and Goodwill - Summary of Future Amortization Expense (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Finite Lived Intangible Assets [Line Items]
Acquisition intangible assets, net, Net Carrying Amount	$ 29,565	$ 33,150
Capitalized Internal-Use Software, Net
Finite Lived Intangible Assets [Line Items]
Remainder of 2020	8,419
2021	7,220
2022	3,234
2023	0
2024	0
Thereafter	0
Acquisition intangible assets, net, Net Carrying Amount	18,873
Acquisition Intangible Assets, Net
Finite Lived Intangible Assets [Line Items]
Remainder of 2020	9,080
2021	9,765
2022	4,967
2023	1,901
2024	1,663
Thereafter	2,189
Acquisition intangible assets, net, Net Carrying Amount	$ 29,565

Acquisitions, Intangible Asse_7

Acquisitions, Intangible Assets and Goodwill - Schedule of Carrying Amount of Goodwill, Net (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2020USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
Beginning balance	$ 462,927
Foreign currency translation	(1,532)
Ending Balance	$ 461,395

Employee Benefit Plans - Additi

Employee Benefit Plans - Additional Information (Details)	3 Months Ended
	Mar. 31, 2020offering_periodshares	Sep. 05, 2018shares
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Fair value assumptions, method used	Black-Scholes-Merton option pricing model
2018 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Offering period	24 months
Number of offering periods | offering_period	4
Length of purchase period	6 months
Employee share purchase price percentage	85.00%
Initial offering period start date	Sep. 25, 2018
Initial offering period end date	Nov. 22, 2020
Time-Based Awards | Equity Incentive Plans | New Hires
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Vesting period	4 years
Time-Based Awards | Equity Incentive Plans | Existing Employees
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Vesting period	3 years
Maximum | Equity Incentive Plans
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expiration period	10 years
Maximum | 2018 Equity Incentive Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Annual increases in number of shares available for issuance		12,500,000
Percentage of outstanding shares		5.00%
Maximum | 2018 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Annual increases in number of shares available for issuance		5,346,888
Percentage of outstanding shares		1.00%
Common Stock | 2018 Equity Incentive Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Number of shares available for grant	15,422,781
Common Stock | 2018 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Number of shares available for issuance	4,786,617

Employee Benefit Plans - Summar

Employee Benefit Plans - Summary of Restricted Stock Units (Details) - Restricted Stock Units - $ / shares	3 Months Ended	12 Months Ended
	Mar. 31, 2020	Dec. 31, 2019
Number of Shares
Unvested, Beginning balance	6,975,994
Granted	3,504,514
Vested	(945,327)
Forfeited/cancelled	(224,835)
Unvested, Ending balance	9,310,346	6,975,994
Weighted Average Grant-Date Fair Value
Unvested, Beginning balance	$ 14.72
Granted	18.06
Vested	13.24
Forfeited/cancelled	15.14
Unvested, Ending balance	$ 16.11	$ 14.72
Weighted Average Remaining Contractual Term (in years)
Unvested, Weighted Average Remaining Contractual Term	2 years 6 months	2 years 2 months 12 days

Employee Benefit Plans - Summ_2

Employee Benefit Plans - Summary of Stock Option Activity (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2020	Dec. 31, 2019
Number of Shares
Outstanding, vested and expected to vest, Beginning balance	15,812,928
Granted	2,120,230
Exercised	(1,070,424)
Forfeited	(68,482)
Expired	(12,431)
Outstanding, vested and expected to vest, Ending balance	16,781,821	15,812,928
Vested and exercisable at March 31, 2020	9,755,201
Weighted Average Exercise Price
Outstanding, vested and expected to vest, Beginning balance	$ 14.67
Granted	21.32
Exercised	12.91
Forfeited	13.38
Expired	14.47
Outstanding, vested and expected to vest, Ending balance	15.63	$ 14.67
Vested and exercisable at March 31, 2020	$ 15.02
Additional Disclosures
Outstanding, vested and expected to vest, Aggregate Intrinsic Value, Beginning balance	$ 5,307	$ 50,994
Vested and exercisable at March 31, 2020	$ 3,349
Outstanding, vested and expected to vest, Weighted Average Remaining Contractual Term	7 years 6 months	7 years 4 months 24 days
Vested and exercisable, Weighted Average Remaining Contractual Term	6 years 6 months

Employee Benefit Plans - Summ_3

Employee Benefit Plans - Summary of Restricted Stock Awards (Details) - Restricted Stock Awards - $ / shares	3 Months Ended	12 Months Ended
	Mar. 31, 2020	Dec. 31, 2019
Number of Shares
Unvested, Beginning balance	299,798
Unvested, Ending balance	299,798	299,798
Weighted Average Grant-Date Fair Value
Unvested, Beginning balance	$ 18.30
Unvested, Ending balance	$ 18.30	$ 18.30
Weighted Average Remaining Contractual Term (in years)
Unvested, Weighted Average Remaining Contractual Term	2 years	2 years 3 months 18 days

Employee Benefit Plans - Summ_4

Employee Benefit Plans - Summary of Estimated Fair Value of Stock Options and ESPP (Details) - $ / shares	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Compensation Related Costs [Abstract]
Expected life (in years)	5 years 9 months 18 days	5 years 10 months 24 days
Risk-free interest rate	1.40%	2.50%
Volatility	48.00%	46.00%
Dividend yield	0.00%	0.00%
Fair value of common stock	$ 21.32	$ 12.35

Employee Benefit Plans - Summ_5

Employee Benefit Plans - Summary of Stock-based Compensation Expense Recognized in Financial Statements (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	$ 17,502	$ 15,111
Capitalized stock-based compensation expense	776	953
Stock-based compensation expense	18,278	16,064
Cost of revenue
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	960	1,096
Research and development
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	6,457	4,766
Sales and marketing
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	4,343	2,780
General and administrative
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	$ 5,742	$ 6,469

Employee Benefit Plans - Unamor

Employee Benefit Plans - Unamortized Stock-based Compensation (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2020USD ($)
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 181,028
Restricted Stock Units (Service-Based)
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 121,462
Weighted average vesting period (in years)	2 years 9 months 18 days
Restricted Stock Units (Performance-Based)
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 4,120
Weighted average vesting period (in years)	1 year
Stock Options
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 48,935
Weighted average vesting period (in years)	2 years 6 months
Restricted Stock Awards
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 3,659
Weighted average vesting period (in years)	2 years
ESPP
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unrecognized stock-based compensation (in thousands)	$ 2,852
Weighted average vesting period (in years)	1 year 1 month 6 days

Employee Benefit Plans - 401(k)

Employee Benefit Plans - 401(k) Plan - Additional Information (Details) - United States - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Defined Contribution Plan Disclosure [Line Items]
Matching contribution of deferrals for eligible employees	25.00%
Matching contribution compensation expense	$ 1.2	$ 1

Leases - Additional Information

Leases - Additional Information (Details)	3 Months Ended
	Mar. 31, 2020	Dec. 31, 2019
Leases [Abstract]
Operating lease expiration year	2028
Operating lease, Weighted average remaining operating lease term	8 years 4 months 20 days	8 years 5 months 4 days
Operating lease, weighted average discount rate, percent	7.50%	7.40%

Leases - Schedule of Operating

Leases - Schedule of Operating Lease Costs (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Leases [Abstract]
Operating lease cost (gross lease expense)	$ 3,463	$ 3,039
Variable lease costs	1,603	1,541
Sublease income (including reimbursed expenses)	$ 1,417	$ 1,801

Leases - Schedule of Maturities

Leases - Schedule of Maturities of Operating Lease Liabilities and Sublease Income (Details) $ in Thousands	Mar. 31, 2020USD ($)
Operating Leases Payments
Remainder of 2020	$ 10,453
2021	13,078
2022	13,330
2023	13,426
2024	13,196
Thereafter	55,601
Gross lease payments (income)	119,084
Less: Imputed interest	32,308
Less: Tenant improvement receivables	399
Total operating lease liabilities	86,377
Sublease Income
Remainder of 2020	(2,058)
2021	(2,535)
2022	(336)
2023	0
2024	0
Thereafter	0
Gross lease payments (income)	$ (4,929)

Commitments and Contingencies -

Commitments and Contingencies - Schedule of Non-Cancellable Purchase Commitments (Details) $ in Thousands	Mar. 31, 2020USD ($)
Unrecorded Unconditional Purchase Obligation, Fiscal Year Maturity [Abstract]
Remainder of 2020	$ 11,664
2021	7,168
2022	6,695
2023	5,123
2024	2,115
Thereafter	0
Total purchase commitments	$ 32,765

Commitments and Contingencies_2

Commitments and Contingencies - Additional Information (Details) $ in Millions	Mar. 31, 2020USD ($)
San Mateo Facility
Other Commitments [Line Items]
Standby letter of credit issued	$ 5

Debt - Schedule of Carrying Val

Debt - Schedule of Carrying Values of Debt (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Dec. 31, 2019
Debt Instrument [Line Items]
Total debt	$ 216,700
Less: Unamortized issuance discount and issuance costs, net	1,659	$ 1,734
Debt, current	1,900	1,900
Debt, non-current	$ 213,141	213,616
2018 Refinancing Facility Agreement
Debt Instrument [Line Items]
Issuance date	Oct. 31, 2018
Maturity date	Oct. 10, 2025
Total debt	$ 216,700	$ 217,250
2018 Refinancing Facility Agreement | Minimum
Debt Instrument [Line Items]
Effective Interest Rate	4.49%	5.32%
2018 Refinancing Facility Agreement | Maximum
Debt Instrument [Line Items]
Effective Interest Rate	5.38%	6.28%

Debt - Additional Information (

Debt - Additional Information (Details) - USD ($)	1 Months Ended	3 Months Ended
	Oct. 31, 2018	Mar. 31, 2020	Dec. 31, 2019
Debt Instrument [Line Items]
Unamortized issuance discount and issuance costs		$ 1,659,000	$ 1,734,000
Prepaid Expenses and Other Current Assets
Debt Instrument [Line Items]
Unamortized issuance discount and issuance costs		400,000	400,000
Other Assets
Debt Instrument [Line Items]
Unamortized issuance discount and issuance costs		$ 900,000	$ 1,000,000
2018 Credit Facility
Debt Instrument [Line Items]
Debt instrument, due date		Oct. 10, 2025
Line of credit facility, remaining borrowing capacity		$ 70,000,000
2018 Credit Facility | Term Loan
Debt Instrument [Line Items]
Debt instrument, face amount	$ 220,000,000
Debt instrument, quarterly principal payments	$ 550,000
Debt instrument, due date	Oct. 10, 2025
2018 Credit Facility | Domestic Line of Credit
Debt Instrument [Line Items]
Credit facility, maximum borrowing capacity	$ 75,000,000
Debt instrument, due date	Oct. 10, 2023
2018 Credit Facility | Alternate Base Rate | Term Loan
Debt Instrument [Line Items]
Applicable margin	2.75%
2018 Credit Facility | Alternate Base Rate | Domestic Line of Credit | Minimum
Debt Instrument [Line Items]
Applicable margin	0.75%
2018 Credit Facility | Alternate Base Rate | Domestic Line of Credit | Maximum
Debt Instrument [Line Items]
Applicable margin	1.50%
2018 Credit Facility | Eurocurrency Rate | Term Loan
Debt Instrument [Line Items]
Applicable margin	3.75%
2018 Credit Facility | Eurocurrency Rate | Domestic Line of Credit | Minimum
Debt Instrument [Line Items]
Applicable margin	1.75%
2018 Credit Facility | Eurocurrency Rate | Domestic Line of Credit | Maximum
Debt Instrument [Line Items]
Applicable margin	2.50%

Debt - Schedule of Future Minim

Debt - Schedule of Future Minimum Payment Obligations of Principal Amounts Due (Details) $ in Thousands	Mar. 31, 2020USD ($)
Debt Disclosure [Abstract]
Remainder of 2020	$ 1,650
2021	2,200
2022	2,200
2023	2,200
2024	2,200
Thereafter	206,250
Total principal outstanding	$ 216,700

Income Taxes - Additional Infor

Income Taxes - Additional Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Income Tax Disclosure [Abstract]
Income tax provision (benefit)	$ 141	$ (138)

Geographical Information - Sche

Geographical Information - Schedule of Percentage of Revenue by Geographic Area (Details) - Geographic Concentration Risk - Revenue	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
United States
Revenues From External Customers And Long Lived Assets [Line Items]
Percentage of revenue by geographic area	65.00%	65.00%
Rest of World
Revenues From External Customers And Long Lived Assets [Line Items]
Percentage of revenue by geographic area	35.00%	35.00%

Net Loss Per Share - Computatio

Net Loss Per Share - Computation of Basic and Diluted Earnings Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Numerator:
Net loss	$ (24,250)	$ (17,777)
Denominator:
Weighted-average shares outstanding - basic and diluted	136,911	126,786
Net loss per common share - basic and diluted:	$ (0.18)	$ (0.14)

Net Loss Per Share - Additional

Net Loss Per Share - Additional Information (Details) - shares shares in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Earnings Per Share [Abstract]
Antidilutive securities excluded from computation of net loss per share	27	27.3