Segment Information | Segment Information See Note 1 for a description of our segments. A description of our basis for reporting segment operating results is outlined below. Intersegment revenues primarily reflect pharmacy related transactions between the Evernorth and U.S. Medical segments. The Company uses "pre-tax adjusted income from operations" and "adjusted revenues" as its principal financial measures of segment operating performance because management believes they best reflect the underlying results of business operations and permit analysis of trends in underlying revenue, expenses and profitability. We define pre-tax adjusted income from operations as income before taxes excluding net realized investment results, amortization of acquired intangible assets and special items. Cigna’s share of certain realized investment results of its joint ventures reported in the International Markets segment using the equity method of accounting are also excluded. Special items are matters that management believes are not representative of the underlying results of operations due to their nature or size. Adjusted income (loss) from operations is measured on an after-tax basis for consolidated results and on a pre-tax basis for segment results. The Company does not report total assets by segment because this is not a metric used to allocate resources or evaluate segment performance. The Company defines adjusted revenues as total revenues excluding the following adjustments: special items and Cigna's share of certain realized investment results of its joint ventures reported in the International Markets segment using the equity method of accounting. Special items are matters that management believes are not representative of the underlying results of operations due to their nature or size. We exclude these items from this measure because management believes they are not indicative of past or future underlying performance of the business. The following tables present the special items recorded by the Company for the three and nine months ended September 30, 2021 and 2020: Three Months Ended Nine Months Ended (In millions) September 30, 2021 September 30, 2020 September 30, 2021 September 30, 2020 Description of Special Item Charges (Benefits) and Financial Statement Line Item(s) After-tax Before-tax After-tax Before-tax After-tax Before-tax After-tax Before-tax Debt extinguishment costs $ — $ — $ — $ — $ 110 $ 141 $ 151 $ 199 Integration and transaction-related (benefits) costs (35) 13 83 112 1 58 256 339 (Benefits) charges associated with litigation matters — — — — (21) (27) 19 25 Charge for organizational efficiency plan — — — — — — 24 31 Risk corridors recovery — — (76) (101) — — (76) (101) Contractual adjustment for a former client — — (89) (117) — — (155) (204) Total impact from special items $ (35) $ 13 $ (82) $ (106) $ 90 $ 172 $ 219 $ 289 (In millions) Evernorth U.S. Medical International Markets Other Operations Corporate and Eliminations Total Three months ended September 30, 2021 Revenues from external customers $ 32,668 $ 9,588 $ 1,500 $ 63 $ 1 $ 43,820 Inter-segment revenues 942 587 — — (1,529) Net investment income 4 322 66 77 (1) 468 Total revenues 33,614 10,497 1,566 140 (1,529) 44,288 Net realized investment results from certain equity method investments — — 22 — — 22 Adjusted revenues $ 33,614 $ 10,497 $ 1,588 $ 140 $ (1,529) $ 44,310 Income (loss) before taxes $ 1,074 $ 1,075 $ 199 $ 32 $ (321) $ 2,059 Pre-tax adjustments to reconcile to adjusted income from operations (Income) attributable to noncontrolling interests (10) — (6) — — (16) Net realized investment (gains) losses — (93) 46 1 — (46) Amortization of acquired intangible assets 484 6 11 — — 501 Special items Integration and transaction-related (benefits) costs — — — — 13 13 Pre-tax adjusted income (loss) from operations $ 1,548 $ 988 $ 250 $ 33 $ (308) $ 2,511 (In millions) Evernorth U.S. Medical International Markets Other Operations Corporate and Eliminations Total Three months ended September 30, 2020 Revenues from external customers $ 29,016 $ 9,047 $ 1,439 $ 1,156 $ — $ 40,658 Inter-segment revenues 926 478 — 6 (1,410) Net investment income 2 104 38 152 1 297 Total revenues 29,944 9,629 1,477 1,314 (1,409) 40,955 Net realized investment results from certain equity method investments — — (37) — — (37) Special item related to contractual adjustment for a former client (117) — — — — (117) Adjusted revenues $ 29,827 $ 9,629 $ 1,440 $ 1,314 $ (1,409) $ 40,801 Income (loss) before taxes $ 1,086 $ 846 $ 253 $ 97 $ (478) $ 1,804 Pre-tax adjustments to reconcile to adjusted income from operations (Income) attributable to noncontrolling interests (5) — (5) — — (10) Net realized investment (gains) losses — 6 (48) (27) — (69) Amortization of acquired intangible assets 479 6 8 — — 493 Special items Integration and transaction-related (benefits) costs — — — — 112 112 Risk corridors recovery — (101) — — — (101) Contractual adjustment for a former client (117) — — — — (117) Pre-tax adjusted income (loss) from operations $ 1,443 $ 757 $ 208 $ 70 $ (366) $ 2,112 (In millions) Evernorth U.S. Medical International Markets Other Operations Corporate and Eliminations Total Nine months ended September 30, 2021 Revenues from external customers $ 93,640 $ 28,879 $ 4,526 $ 175 $ 1 $ 127,221 Inter-segment revenues 3,174 1,692 — — (4,866) Net investment income 12 744 180 233 — 1,169 Total revenues 96,826 31,315 4,706 408 (4,865) 128,390 Net realized investment results from certain equity method investments — — 12 — — 12 Adjusted revenues $ 96,826 $ 31,315 $ 4,718 $ 408 $ (4,865) $ 128,402 Income (loss) before taxes $ 2,752 $ 3,144 $ 685 $ 67 $ (1,178) $ 5,470 Pre-tax adjustments to reconcile to adjusted income from operations (Income) attributable to noncontrolling interests (21) — (18) — — (39) Net realized investment (gains) losses (1) 4 (172) 49 3 — (116) Amortization of acquired intangible assets 1,449 20 30 — — 1,499 Special items Debt extinguishment costs — — — — 141 141 Integration and transaction-related (benefits) costs — — — — 58 58 (Benefits) charges associated with litigation matters — — — — (27) (27) Pre-tax adjusted income (loss) from operations $ 4,184 $ 2,992 $ 746 $ 70 $ (1,006) $ 6,986 (In millions) Evernorth U.S. Medical International Markets Other Operations Corporate and Eliminations Total Nine months ended September 30, 2020 Revenues from external customers $ 82,986 $ 26,999 $ 4,325 $ 3,506 $ — $ 117,816 Inter-segment revenues 2,785 1,448 — 17 (4,250) Net investment income 30 279 104 458 2 873 Total revenues 85,801 28,726 4,429 3,981 (4,248) 118,689 Net realized investment results from certain equity method investments — — (87) — — (87) Special item related to contractual adjustment for a former client (204) — — — — (204) Adjusted revenues $ 85,597 $ 28,726 $ 4,342 $ 3,981 $ (4,248) $ 118,398 Income (loss) before taxes $ 2,551 $ 3,529 $ 877 $ 298 $ (1,765) $ 5,490 Pre-tax adjustments to reconcile to adjusted income from operations (Income) attributable to noncontrolling interests (12) — (15) — — (27) Net realized investment (gains) losses (1) — 28 (75) (22) — (69) Amortization of acquired intangible assets 1,439 23 22 3 — 1,487 Special items Debt extinguishment costs — — — — 199 199 Integration and transaction-related (benefits) costs — — — — 339 339 (Benefits) charges associated with litigation matters — — — — 25 25 Charge for organizational efficiency plan — — — — 31 31 Risk corridors recovery — (101) — — — (101) Contractual adjustment for a former client (204) — — — — (204) Pre-tax adjusted income (loss) from operations $ 3,774 $ 3,479 $ 809 $ 279 $ (1,171) $ 7,170 (1) Includes the Company's share of certain realized investment results of its joint ventures reported in the International Markets segment using the equity method of accounting. Revenue from external customers includes Pharmacy revenues, Premiums and Fees and other revenues. The following table presents these revenues by product, premium and service type for the three and nine months ended September 30: Three Months Ended September 30, Nine Months Ended September 30, (In millions) 2021 2020 2021 2020 Products (Pharmacy revenues) (ASC 606) Network revenues $ 15,797 $ 13,968 $ 45,390 $ 39,200 Home delivery and specialty revenues 13,515 12,422 38,987 36,319 Other 1,701 1,412 4,708 3,945 Total pharmacy revenues 31,013 27,802 89,085 79,464 Insurance premiums (ASC 944) U.S. Medical premiums U.S. Commercial Health Insurance 3,591 3,397 10,692 9,948 Stop loss 1,225 1,146 3,613 3,459 Other 320 281 938 853 U.S. Government Medicare Advantage 2,079 1,895 6,287 5,680 Medicare Part D 315 360 1,175 1,242 Other 1,241 1,117 3,606 3,246 Total U.S. Medical premiums 8,771 8,196 26,311 24,428 International Markets premiums 1,446 1,360 4,338 4,079 Domestic disability, life and accident premiums — 1,106 — 3,346 Other premiums 58 20 163 75 Total premiums 10,275 10,682 30,812 31,928 Services (ASC 606) Fees 2,513 2,120 7,185 6,253 Other external revenues 19 54 139 171 Total services 2,532 2,174 7,324 6,424 Total revenues from external customers $ 43,820 $ 40,658 $ 127,221 $ 117,816 |