CCF (CCFLU) 10-Q 15 May 20 2020 Q1 Quarterly report Financial data

Document and Entity Information

Document and Entity Information	3 Months Ended
	Mar. 31, 2020shares
Document and Entity Information
Entity Registrant Name	CCF HOLDINGS LLC
Entity Central Index Key	0001766682
Document Type	10-Q
Document Period End Date	Mar. 31, 2020
Amendment Flag	false
Current Fiscal Year End Date	--12-31
Entity Current Reporting Status	Yes
Entity Filer Category	Non-accelerated Filer
Entity Interactive Data Current	Yes
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding	992,857
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q1

Consolidated Balance Sheets

Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Current Assets
Cash and cash equivalents	$ 60,991	$ 49,016
Restricted cash	4,040	6,090
Finance receivables, net of allowance for loan losses of $10,891 and $12,869	59,309	79,692
Card related pre-funding and receivables	969	970
Other current assets	8,776	10,273
Total current assets	134,085	146,041
Noncurrent Assets
Finance receivables, net of allowance for loan losses of $529 and $959	1,058	2,303
Property, leasehold improvements and equipment, net	36,686	40,577
Right of use assets - operating leases	35,839	36,728
Goodwill		11,288
Other intangible assets	2,536	2,650
Security deposits	5,156	7,238
Total assets	215,360	246,825
Current Liabilities
Accounts payable and accrued liabilities	26,839	30,195
Money orders payable	3,300	9,448
Accrued interest	9,664	2,544
Current portion of operating lease obligation	12,741	12,878
Current portion of subsidiary notes payable, net of deferred issuance cost of $1 and $1	128	127
Deferred revenue	2,535	2,535
Total current liabilities	55,207	57,727
Noncurrent Liabilities
Operating lease obligation	23,891	24,403
Subsidiary notes payable, net of deferred issuance costs of $1,164 and $372	73,406	74,231
Secured notes payable	40,000	40,000
Senior PIK notes, at fair value	36,670	74,243
Deferred revenue	1,817	2,451
Total liabilities	230,991	273,055
Commitments and Contingencies
Members' Equity
Common units, par value $-0- per unit, 850,000 Class A and 142,857 Class B authorized and outstanding units at March 31, 2020 and December 31, 2019	870	870
Retained deficit	(78,182)	(51,208)
Accumulated other comprehensive income	61,681	24,108
Total members' deficit	(15,631)	(26,230)
Total liabilities and members' equity	$ 215,360	$ 246,825

Consolidated Balance Sheets (Pa

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Finance receivables, net
Finance receivables current, allowance for loan losses (in dollars)	$ 10,891	$ 12,869
Finance receivables noncurrent, allowance for loan losses (in dollars)	$ 529	$ 959
Stockholders' equity
Common stock, par value (in dollars per share)	$ 0	$ 0
Subsidiary notes payable
Finance receivables, net
Net of deferred issuance costs, current liabilities (in dollars)	$ 1	$ 1
Net of deferred issuance costs, noncurrent liabilities (in dollars)	$ 1,164	$ 372
Common units A
Stockholders' equity
Common stock, shares authorized	850,000	850,000
Common stock, shares outstanding	850,000	850,000
Common units B
Stockholders' equity
Common stock, shares authorized	142,857	142,857
Common stock, shares outstanding	142,857	142,857

Consolidated Statements of Oper

Consolidated Statements of Operations and Comprehensive Income - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Revenues:
Total revenues	$ 75,979	$ 86,496
Operating expenses:
Salaries	16,863	16,846
Provision for loan losses	19,729	21,286
Occupancy	8,776	8,538
Advertising and marketing	810	777
Depreciation and amortization	4,580	8,205
Other	8,478	6,993
Total operating expenses	59,236	62,645
Operating gross profit	16,743	23,851
Corporate and other expenses:
Corporate expenses	18,215	17,099
Depreciation and amortization	957	1,481
Interest expense, net	13,199	11,386
Goodwill impairment	11,288
Total corporate and other expenses	43,659	29,966
Loss from continuing operations, before tax	(26,916)	(6,115)
Provision for income taxes	58	13
Net loss	(26,974)	(6,128)
Other comprehensive income (loss):
Change in fair value of senior PIK notes	37,573	(14,645)
Other comprehensive income (loss):	37,573	(14,645)
Comprehensive income (loss)	10,599	(20,773)
Finance receivable fees
Revenues:
Total revenues	44,515	48,829
Credit service fees
Revenues:
Total revenues	5,636	18,106
Check cashing fees
Revenues:
Total revenues	15,189	12,520
Card fees
Revenues:
Total revenues	2,493	3,215
Other
Revenues:
Total revenues	$ 8,146	$ 3,826

Consolidated Statements of Memb

Consolidated Statements of Members' Equity - USD ($) $ in Thousands	Retained Deficit	Accumulated Other Comprehensive Income	Common units A	Common units B	Total
Beginning Balance at Dec. 31, 2018	$ 1,636	$ 6,635	$ 740	$ 130	$ 9,141
Beginning Balance ( in shares) at Dec. 31, 2018			850,000	150,000
Members' Equity [Abstract]
Redemption of common units				(7,143)
Net loss	(6,128)				(6,128)
Change in fair value of senior PIK notes		(14,645)			(14,645)
Ending Balance at Mar. 31, 2019	(4,492)	(8,010)	$ 740	$ 130	(11,632)
Ending Balance ( in shares) at Mar. 31, 2019			850,000	142,857
Beginning Balance at Dec. 31, 2019	(51,208)	24,108	$ 740	$ 130	(26,230)
Beginning Balance ( in shares) at Dec. 31, 2019			850,000	142,857
Members' Equity [Abstract]
Net loss	(26,974)				(26,974)
Change in fair value of senior PIK notes		37,573			37,573
Ending Balance at Mar. 31, 2020	$ (78,182)	$ 61,681	$ 740	$ 130	$ (15,631)
Ending Balance ( in shares) at Mar. 31, 2020			850,000	142,857

Consolidated Statements of Cash

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Cash flows from operating activities
Net loss	$ (26,974)	$ (6,128)
Adjustments to reconcile net loss to net cash provided by operating activities:
Provision for loan losses	19,729	21,286
Goodwill impairment	11,288
Gain on sale of receivables	(207)
Loss on disposal of assets	593
Depreciation	5,426	9,576
Amortization of deferred debt issuance costs	527	43
Amortization of intangibles	110	110
Non-cash interest on PIK notes	8,274	7,408
Right of use assets - operating leases	240	1,209
Changes in assets and liabilities:
Card related pre-funding and receivables	1	(1,268)
Other assets	3,738	(2,060)
Deferred revenue	(634)	(633)
Accrued interest	(1,154)	17
Money orders payable	(6,148)	(1,149)
Lease termination payable		(387)
Accounts payable and accrued expenses	(3,356)	3,109
Net cash provided by operating activities	11,453	31,133
Cash flows from investing activities
Proceeds from sale of receivables	1,368
Net receivables collected (originated)	583	(9,045)
Purchase of leasehold improvements and equipment	(2,129)	(1,298)
Net cash used in investing activities	(178)	(10,343)
Cash flows from financing activities
Repurchase of secured notes		(2,000)
Payments on subsidiary note	(32)	(31)
Debt issuance costs	(1,318)	(1,070)
Net cash used in financing activities	(1,350)	(3,101)
Net increase in cash and cash equivalents and restricted cash	9,925	17,689
Cash and cash equivalents and restricted cash:
Beginning	55,106	57,383
Ending	$ 65,031	$ 75,072

Consolidated Statements of Ca_2

Consolidated Statements of Cash Flows (Parenthetical) $ in Thousands	3 Months Ended
	Mar. 31, 2020USD ($)
The following table reconciles cash and cash equivalents and restricted cash from the Consolidated Balance Sheets to the above statements:
Cash and cash equivalents	$ 60,991
Restricted Cash	4,040
Total cash and cash equivalents and restricted cash	65,031
(1) Other assets includes $155 remaining from the sale of receivables.
Sale of receivables	$ 155

Ownership, Nature of Business,

Ownership, Nature of Business, and Significant Accounting Policies	3 Months Ended
	Mar. 31, 2020
Ownership, Nature of Business, and Significant Accounting Policies
Ownership, Nature of Business, and Significant Accounting Policies	Note 1. Ownership, Nature of Business, and Significant Accounting Policies Nature of business: CCF Holdings, LLC (the “Company” or “CCF”) is a provider of alternative financial services to unbanked and under-banked consumers. The Company was formed in 2018 and succeeded to the business and operations of Community Choice Financial Inc.. The Company owned and operated 474 retail locations in 12 states and was licensed to deliver similar financial services over the internet in 28 states as of March 31, 2020. Through its network of retail locations and over the internet, the Company provides customers a variety of financial products and services, including secured and unsecured, short-term and medium-term consumer loans, check cashing, prepaid debit cards, and other services that address the specific needs of its individual customers. As an “emerging growth company”, the Company is permitted to delay the adoption of new or revised accounting standards until such time as those standards apply to private companies. The Company has chosen to take advantage of the extended transition period for complying with new or revised accounting standards. COVID-19 Pandemic: The 2019 novel coronavirus (“COVID-19”) has adversely affected, and will continue to adversely affect, economic activity globally, nationally, and locally. It is unknown the extent to which COVID-19 may spread, may have a destabilizing effect on financial and economic activity and may increasingly have the potential to negatively impact the Company’s and its customers’ costs, demand for the Company’s products and services, and the U.S. economy. These conditions could adversely affect the Company’s business, financial condition, and results of operations. Further, COVID-19 may result in health or other government authorities requiring the closure of the Company’s operations or other businesses of the Company’s customers and suppliers, which could significantly disrupt the Company’s operations and the operations of the Company’s customers. In response to the coronavirus, the Company has the majority of its corporate employees working remotely and has restricted operating hours at certain retail locations in order to ensure the safety or our employees and customers. As of March 31, 2020, the Company had not yet experienced a significant decline in the demand for its products and services. However, through the date of filing, demand for loan products has been negatively impacted by the Covid-19 Pandemic and portfolio levels have declined as a result. Declining portfolio levels will have a negative impact on operating profits and liquidity and may impact our ability to meet all debt financing and covenant obligations. A summary of the Company’s significant accounting policies follows: Basis of presentation: The accompanying interim unaudited consolidated financial statements of the Company have been prepared in accordance with the instructions to Form 10-Q and accounting principles generally accepted in the United States (“GAAP”) for interim financial information. They do not include all information and footnotes required by GAAP for complete financial statements. Although management believes that the disclosures are adequate to prevent the information from being misleading, the interim unaudited consolidated financial statements should be read in conjunction with the Company’s audited financial statements for the year ended December 31, 2019, on Form 10-K filed with the Securities & Exchange Commission on March 12, 2020. All adjustments, consisting of normal recurring adjustments, considered necessary for a fair statement of the Company’s financial condition, have been included. The results for any interim period are not necessarily indicative of results to be expected for the year ending December 31, 2020. Reclassifications: Certain amounts reported in the 2019 consolidated financial statements have been reclassified to conform to classifications presented in the 2020 consolidated financial statements, without affecting the previously reported net income or members’ equity. See Note 7 for further details. Basis of consolidation: The accompanying consolidated financial statements include the accounts of CCF and subsidiaries. All significant intercompany accounts and transactions have been eliminated in consolidation. Business segments: FASB Accounting Standards Codification (“ASC”) Topic 280 Segment Reporting requires that a public enterprise report a measure of segment profit or loss, certain specific revenue and expense items, segment assets, information about the way operating segments were determined and other items. The Company reports operating segments in accordance with FASB ASC Topic 280. Operating segments are components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision maker in determining how to allocate resources and assess performance. The Company operates in two segments: Retail financial services (“Retail segment”) and Internet financial services (“Internet segment”). Equity method investments: Entities and investments over which the Company exercises significant influence over the activities of the entity but which do not meet the requirements for consolidation are accounted for using the equity method of accounting pursuant to ASC 323, whereby the Company records its share of the underlying income or loss of these entities. Intercompany profit arising from transactions with affiliates is eliminated to the extent of its beneficial interest. Equity in losses of equity method investments is not recognized after the carrying value of an investment, including advances and loans, has been reduced to zero, unless guarantees or other funding obligations exist. Revenue recognition: Transactions include loans, credit service fees, check cashing, bill payment, money transfer, money order sales, and other miscellaneous products and services. The recognized revenue from these transactions is classified in the following categories: Finance receivables fees—Advance fees and direct costs incurred for the origination of secured and unsecured short-term and medium-term consumer loans are deferred and amortized over the loan period using the interest method. Revenue on loans determined to be troubled debt restructurings are recognized at the impaired loans’ original interest rates until the impaired loans are charged off or paid by the customer. Revenues from short-term and medium-term consumer loans are recognized and the performance obligation is satisfied over the term of the loan. Credit service fees—Credit service organization and credit access bureau (collectively “CSO”) fees are recognized over the arranged credit service period. ASC 606 requires product sales to be allocated based on performance obligation. CSO performance obligations include the guarantee and the arrangement of the loan. The guarantee portion of the fees are recognized over the period of the loan as the guarantee represents the primary performance obligation. The arrangement of the loan represents a small portion of the CSO fee, and the net impact resulting from the application of ASC 606 for this portion of the fee would not be material. Credit service fees are recognized and the performance obligation is satisfied over the term of the related loan. Check cashing fees—The full amount of the check cashing fee is recognized as revenue at the time of the transaction. The revenue is recognized and the performance obligation is satisfied at the time the service is provided. Card fees and Other—The Company acts in an agency capacity regarding bill payment services, money transfers, card products, and money orders offered and sold at its retail locations. The Company records the net amount retained as revenue because the supplier is the primary obligor in the arrangement, the amount earned by the Company is fixed, and the supplier is determined to have the ultimate credit risk. The revenue is recognized and the performance obligation is satisfied at the time the service is provided. Disaggregation of revenues—Revenues for finance receivable and CSO fees are recognized over the term of the loan and were $50,151 and $66,935 for the three months ended March 31, 2020, and 2019, respectively. Revenues for check cashing, card fees, and other are recognized at the time of service and were $25,828 and $19,561 for the three months ended March 31, 2020, and 2019, respectively. Finance receivables: Finance receivables consist of short term and medium‑term consumer loans. Short-term consumer loans can be unsecured or secured with a maturity up to ninety days. Unsecured short-term loan products typically range in principal from $100 to $1,000, with a maturity between fourteen and thirty days, and include a written agreement to defer the presentment of the customer’s personal check or preauthorized debit for the aggregate amount of the advance plus fees. This form of lending is based on applicable laws and regulations, which vary by state. State statutes vary from charging fees of 5% to 27%, to charging interest up to 25% per month. The customers repay the cash advance by making cash payments or allowing a check or preauthorized debit to be presented. Secured consumer loans with a maturity of ninety days or less are included in this category and represented 16.8% and 14.2% of short-term consumer loans at March 31, 2020 and December 31, 2019, respectively. Medium-term consumer loans can be unsecured or secured with a maturity greater than ninety days and up to thirty-six months. Unsecured medium-term products typically range from $100 to $5,000, and are evidenced by a promissory note with a maturity between three and thirty-six months. These consumer loans vary in structure depending upon the applicable laws and regulations where they are offered. The medium-term consumer loans are payable in installments or provide for a line of credit with periodic payments. Secured consumer loans with a maturity greater than ninety days are included in this category and represented 11.0% and 15.4% of medium-term consumer loans at March 31, 2020, and December 31, 2019, respectively. Allowance for loan losses: Provisions for loan losses are charged to income in amounts sufficient to maintain an adequate allowance for loan losses, an adequate accrual for losses related to guaranteed loans processed for third-party lenders under the CSO program, and an accrual for the debt buyer liability. The factors used in assessing the overall adequacy of the allowance for loan losses, the accrual for losses related to guaranteed loans made by third-party lenders, and the debt buyer liability, and the resulting provision for loan losses include an evaluation by product, by market based on historical loan loss experience, and delinquency of certain medium-term consumer loans. The Company evaluates various qualitative factors that may or may not affect the computed initial estimate of the allowance for loan losses, by using internal valuation inputs including historical loan loss experience, delinquency, overall portfolio quality, and current economic conditions. For short term unsecured consumer loans, the Company’s policy is to charge off loans when they become past due. The Company’s policy dictates that, where a customer has provided a check or an electronic payment authorization for presentment upon the maturity of a loan, if the customer has not paid off the loan by the due date, the Company will deposit the customer’s check or draft the customer’s bank account for the amount due. If the check or draft is returned as unpaid, all accrued fees and outstanding principal are charged-off as uncollectible. For short term secured loans, the Company’s policy requires that balances be charged off when accounts are either thirty or sixty days past due depending on the product. The Company had $1,614 and $1,560 of loans in non-accrual status as of March 31, 2020 and December 31, 2019, respectively. The amount of the resulting charge-off includes unpaid principal, accrued interest and any uncollected fees, if applicable. For medium term secured and unsecured consumer loans that have a term of one year or less, the Company’s policy requires that balances be charged off when accounts are sixty days past due. For medium term secured and unsecured consumer loans that have an initial maturity of greater than one year, the Company’s policy requires that balances be charged off when accounts are ninety-one days past due. The Company accrues interest on past-due loans until charge off. The amount of the resulting charge-off includes unpaid principal, accrued interest and any uncollected fees, if applicable. In certain markets, the Company reduced interest rates and favorably changed payment terms for medium-term consumer loans to assist borrowers in avoiding default and to mitigate risk of loss. These reduced interest rates and changed payment terms were limited to loans that the Company believed the customer had the ability to pay in the foreseeable future. These loans were accounted for as troubled debt restructurings and represent the only loans considered impaired due to the nature of the Company’s charge-off policy. Recoveries of amounts previously charged off are recorded to the allowance for loan losses or the accrual for third‑party losses in the period in which they are received. Goodwill and other intangible assets: Goodwill, or cost in excess of fair value of net assets of the companies acquired, is recorded at its carrying value and is periodically evaluated for impairment. The Company tests the carrying value of goodwill and other intangible assets annually as of December 31 or when the events and circumstances warrant such a review. One of the methods for this review is performed using estimates of future cash flows. If the carrying value of goodwill or other intangible assets is considered impaired, an impairment charge is recorded for the amount by which the carrying value of the goodwill or intangible assets exceeds its fair value. Changes in estimates of cash flows and fair value, however, could affect the valuation. Due to the macroeconomic effects of the COVID-19 pandemic, the Company conducted a test for impairment of goodwill for the Retail segment as of March 31, 2020, and recorded an impairment of $11,288. The methodology for determining the fair value was a combination of quoted market prices, prices of comparable businesses, discounted cash flows and other valuation techniques. The Company’s goodwill was fully impaired as of March 31, 2020. The Company’s other intangible assets consist of a trade name. The amount recorded for other intangible assets is amortized using the straight-line method over seven years. Intangible amortization expense was $110 for the three months ended March 31, 2020, and 2019. Intangible assets were determined to be not impaired as of March 31, 2020. Debt buyer liability: The Company records a liability for the secured and unsecured revolving loans offered by a third party expected to default, as the Company is required to purchase loans that default per a debt buying agreement. This liability is disclosed as part of accounts payable and accrued liabilities on the consolidated balance sheet. Fair value of financial instruments: Financial assets and liabilities measured at fair value are grouped in three levels. The levels prioritize the inputs used to measure the fair value of the assets or liabilities. These levels are: · Level 1—Quoted prices (unadjusted) in active markets for identical assets or liabilities. · Level 2—Inputs other than quoted prices that are observable for assets and liabilities, either directly or indirectly. These inputs include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are less attractive. · Level 3—Unobservable inputs for assets and liabilities reflecting the reporting entity’s own assumptions. The Company follows the provisions of ASC 820‑10, Fair Value Measurements and Disclosures, which applies to all assets and liabilities that are being measured and reported on a fair value basis. ASC 820‑10 requires a disclosure that establishes a framework for measuring fair value within GAAP and expands the disclosure about fair value measurements. This standard enables a reader of consolidated financial statements to assess the inputs used to develop those measurements by establishing a hierarchy for ranking the quality and reliability of the information used to determine fair values. The standard requires that assets and liabilities carried at fair value be classified and disclosed in one of the three categories. In determining the appropriate levels, the Company performed a detailed analysis of the assets and liabilities that are subject to ASC 820-10. At each reporting period, all assets and liabilities for which the fair value measurement is based on significant unobservable inputs are classified as Level 3. The Company’s financial instruments consist primarily of cash and cash equivalents, finance receivables, restricted cash, and notes payable. For all such instruments, including notes payable at March 31, 2020, and December 31, 2019, the carrying amounts in the consolidated financial statements approximate their fair values. Finance receivables are short term in nature and are originated at prevailing market rates and lines of credit bear interest at current market rates. The fair value of finance receivables at March 31, 2020 and December 31, 2019, approximates carrying value and is measured using internal valuation inputs including historical loan loss experience, delinquency, overall portfolio quality, and current economic conditions. The fair value of the PIK notes was determined at March 31, 2020 and December 31, 2019. As more fully described in Note 5, the fair value of the PIK notes was determined using an approach that considered both a Black Scholes option price methodology and the intrinsic value of the notes on an ‘‘as-if-converted’’ basis. March 31, 2020 Carrying Amount Fair Value Level Financial assets: Cash and cash equivalents $ 60,991 $ 60,991 1 Restricted cash 4,040 4,040 1 Finance receivables 60,367 60,367 3 Financial liabilities: Senior PIK Notes 36,670 36,670 3 Secured Note Payable 40,000 40,000 2 Subsidiary Note payable 74,699 74,699 2 December 31, 2019 Carrying Amount Fair Value Level Financial assets: Cash and cash equivalents $ 49,016 $ 49,016 1 Restricted cash 6,090 6,090 1 Finance receivables 81,995 81,995 3 Financial liabilities: Senior PIK Notes 74,243 74,243 3 Secured Note Payable 40,000 40,000 2 Subsidiary Note payable 74,731 74,731 2 Recent Accounting Pronouncements : In January 2017, the FASB issued ASU No. 2017-04, Intangibles – Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment. This guidance eliminates Step 2 from the goodwill impairment test. The annual, or interim, goodwill impairment test is performed by comparing the fair value of a reporting unit with its carrying amount. Any impairment charge should be recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value, however, the loss recognized should not exceed the total amount of goodwill. This guidance also eliminates the requirements for any reporting unit with a zero or negative carrying amount to perform a qualitative assessment, and if it fails that qualitative test, to perform Step 2 of the goodwill impairment test. This guidance is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2021 for emerging growth companies. The Company elected to early adopt the provisions of ASU 2017-04 during the three months ended March 31, 2020. Subsequent events: The Company has evaluated its subsequent events (events occurring after March 31, 2020) through the issuance date of May 15, 2020 .

Finance Receivables, Credit Qua

Finance Receivables, Credit Quality Information and Allowance for Loan Losses	3 Months Ended
	Mar. 31, 2020
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Finance Receivables, Credit Quality Information and Allowance for Loan Losses	Note 2. Finance Receivables, Credit Quality Information and Allowance for Loan Losses Finance receivables representing amounts due from customers for advances at March 31, 2020, and December 31, 2019, consisted of the following: March 31, December 31, 2020 2019 Short-term consumer loans: Secured $ 7,560 $ 8,774 Unsecured 37,348 53,199 Total short-term consumer loans 44,908 61,973 Medium-term consumer loans Secured 3,103 5,612 Unsecured 25,141 30,745 Total medium-term consumer loans 28,244 36,357 Total gross receivables 73,152 98,330 Unearned advance fees, net of deferred loan origination costs (1,365) (2,507) Finance receivables before allowance for loan losses 71,787 95,823 Allowance for loan losses (11,420) (13,828) Finance receivables, net $ 60,367 $ 81,995 Finance receivables, net Current portion $ 59,309 $ 79,692 Non-current portion 1,058 2,303 Total finance receivables, net $ 60,367 $ 81,995 Changes in the allowance for loan losses by product type for the three months ended March 31, 2020, are as follows: Allowance as Balance Balance Receivables a percentage 1/1/2020 Provision Charge-Offs Recoveries 3/31/2020 3/31/2020 of receivables Short-term consumer loans $ 2,654 $ 8,068 $ (17,366) $ 8,790 $ 2,146 $ 44,908 4.78 % Medium-term consumer loans 11,174 5,556 (8,083) 627 9,274 28,244 32.84 % $ 13,828 $ 13,624 $ (25,449) $ 9,417 $ 11,420 $ 73,152 15.61 % The provision for loan losses for the three months ended March 31, 2020, also includes losses from returned items from check cashing of $1,320. The Company evaluates all short-term and medium-term consumer loans collectively for impairment, except for individually evaluating certain unsecured medium-term loans that have been modified and classified as troubled debt restructurings. In certain markets, the Company reduced interest rates and favorably changed payment terms for certain unsecured medium-term consumer loans to assist borrowers in avoiding default and to mitigate risk of loss. The provision and subsequent charge off related to these loans totaled $11 and is included in the provision for medium-term consumer loans for the three months ended March 31, 2020. For these loans evaluated for impairment, there were $22 of payment defaults during the three months ended March 31, 2020. The troubled debt restructurings during the three months ended March 31, 2020, are subject to an allowance of $2 with a net carrying value of $4 at March 31, 2020. Changes in the allowance for loan losses by product type for the three months ended March 31, 2019, are as follows: Allowance as Balance Balance Receivables a percentage 1/1/2019 Provision Charge-Offs Recoveries 3/31/2019 3/31/2019 of receivables Short-term consumer loans $ 2,018 $ 7,572 $ (16,402) $ 9,127 $ 2,315 $ 51,283 4.51 % Medium-term consumer loans 1,456 6,933 (5,633) 968 3,724 28,872 12.90 % $ 3,474 $ 14,505 $ (22,035) $ 10,095 $ 6,039 $ 80,155 7.53 % The provision for loan losses for the three months ended March 31, 2019, also includes losses from returned items from check cashing of $1,023. The provision and subsequent charge off related to troubled debt restructurings totaled $10 and is included in the provision for medium-term consumer loans for the three months ended March 31, 2019. For these loans evaluated for impairment, there were $23 of payment defaults during the three months ended March 31, 2019. The troubled debt restructurings during the three months ended March 31, 2019, are subject to an allowance of $3 with a net carrying value of $6 at March 31, 2019. The Company has subsidiaries that facilitate third-party lender loans under the CSO model. Changes in the accrual for third-party lender losses for the three months ended March 31, 2020, and 2019, were as follows: Three Months Ended March 31, 2020 2019 Short-term balance, beginning of period $ $ Provision for loan losses Charge-offs, net Short-term balance, end of period $ $ Medium-term balance, beginning of period $ $ Provision for loan losses Charge-offs, net Medium-term balance, end of period $ $ Total balance, beginning of period $ $ Provision for loan losses Charge-offs, net Total balance, end of period $ $ A subsidiary of the Company offers a CSO product in Texas, and another subsidiary offered a CSO product in Ohio until April 2019, to assist consumers in obtaining credit with unaffiliated third-party lenders. Ohio House Bill 123 (“HB123”) prohibits CSO transactions in Ohio on or after April 28, 2019, at which time, the Ohio CSO product was no longer offered. Total gross finance receivables for which the Company has recorded an accrual for third-party lender losses totaled $5,839 and $12,096 at March 31, 2020, and December 31, 2019, respectively, and the corresponding guaranteed consumer loans are disclosed as an off-balance sheet arrangement. The total gross finance receivables for the Ohio CSO product consist of $2,585 and $7,143 in medium-term loans at March 31, 2020, and December 31, 2019, respectively. The total gross finance receivables for the Texas CSO product consist of $3,254 and $4,953 in short-term loans at March 31, 2020 and December 31, 2019, respectively. For the Ohio CSO Program, the Company was required to purchase $80 and $9,898 of short-term loans and $616 and $63 of medium-term loans during the three months ended March 31, 2020, and 2019, respectively. As these loans were in default when purchased, they met the Company’s policy and were fully charged-off at acquisition. The Company recognized recoveries of $38 and $6,936 of short-term and $368 and $58 of medium-term collections on these loans during the three months ended March 31, 2020, and 2019, respectively. For the Texas CSO Program, the Company was required to purchase $4,473 and $2,547 of short-term loans during the three months ended March 31, 2020 and 2019, respectively. As these loans were in default when purchased, they met the Company’s policy and were fully charged-off at acquisition. The Company recognized recoveries of $2,107 and $1,205 of short-term collections on these loans during the three months ended March 31, 2020, and 2019, respectively. Additionally, certain subsidiaries of ours entered into a debt buying agreement with other third parties whereby the subsidiaries will purchase certain delinquent loans. Total gross finance receivables for which the Company recorded a debt buyer liability were $26,667 and $28,444 and the amount reserved for the debt buyer liability was $3,408 and $3,474 as of March 31, 2020 and December 31, 2019, respectively. The purchase price for any delinquent loan is equal to an agreed upon percentage of the unpaid principal balance and accrued interest and fees. The Company records these at fair value and the difference between the purchase price and expected recoverability is charged through the provision for loan losses. The Company has determined the fair value at repurchase based on a historical review of collections on defaulted or delinquent loans. The Company will sell to a third-party or will charge-off the remaining balance after a certain time period of collections activity. Under the debt buying agreement, the Company’s subsidiary purchased $4,116 of loans and recognized recoveries of $1,241 of collections on these loans during the three months ended March 31, 2020. Changes in the accrual for the debt buyer liability for the three months ended March 31, 2020, were as follows: Three Months Ended March 31, 2020 Balance, beginning of period $ Provision for loan losses Charge-offs, net Balance, end of period $ The Company considers the near-term repayment performance of finance receivables as its primary credit quality indicator. The Company performs credit checks through consumer reporting agencies on certain borrowers. If a third-party lender provides the advance, the applicable third‑party lender decides whether to approve the loan and establishes all of the underwriting criteria and terms, conditions, and features of the customer’s loan agreement. The aging of receivables at March 31, 2020, and December 31, 2019, were as follows: March 31, 2020 December 31, 2019 Current finance receivables $ % $ % Past due finance receivables (1 - 30 days) Secured short-term consumer loans % % Unsecured short-term consumer loans % % Short-term consumer loans % % Secured medium-term consumer loans % % Unsecured medium-term consumer loans % % Medium-term consumer loans % % Total past due finance receivables (1 - 30 days) % % Past due finance receivables (31 - 60 days) Secured medium-term consumer loans % % Unsecured medium-term consumer loans % % Medium-term consumer loans % % Total past due finance receivables (31 - 60 days) % % Past due finance receivables (61 - 90 days) Secured medium-term consumer loans % - % Unsecured medium-term consumer loans % % Medium-term consumer loans % % Total past due finance receivables (61 - 90 days) % % Total delinquent % % $ % $ % Finance receivables in non-accrual status $ % $ %

Related Party Transactions and

Related Party Transactions and Balances	3 Months Ended
	Mar. 31, 2020
Related Party Transactions and Balances
Related Party Transactions and Balances	Note 3. Related Party Transactions and Balances There were no new significant related party transactions, or material changes to existing related party transactions, during the three months ended March 31, 2020.

Goodwill and Other Intangible A

Goodwill and Other Intangible Assets	3 Months Ended
	Mar. 31, 2020
Goodwill and Other Intangible Assets
Goodwill and Other Intangible Assets	Note 4. Goodwill and Other Intangible Assets The following table summarizes goodwill and other intangible assets as of March 31, 2020 and December 31, 2019: March 31, December 31, 2020 2019 Goodwill $ — $ 11,288 Other intangible assets, net: Trade names $ 2,513 $ 2,624 Favorable lease 23 26 $ 2,536 $ 2,650 The Company tests the carrying value of goodwill and other intangible assets annually as of December 31 or when the events and circumstances warrant such a review. One of the methods for this review is performed using estimates of future cash flows. If the carrying value of goodwill or other intangible assets is considered impaired, an impairment charge is recorded for the amount by which the carrying value of the goodwill or intangible assets exceeds its fair value. Changes in estimates of cash flows and fair value, however, could affect the valuation. Due to the macroeconomic effects of the COVID-19 pandemic, the Company conducted a test for impairment of goodwill for the Retail segment as of March 31, 2020 and recorded an impairment of $11,288. The methodology for determining the fair value was a combination of quoted market prices, prices of comparable businesses, discounted cash flows and other valuation techniques. For the discounted cash flow model, the most significant inputs were revenue and EBITDA projections, expected changes in working capital, and capital expenditure needs. The discount rate used in the model was approximately 17.0%. The Company’s goodwill was fully impaired as of March 31, 2020. The carrying amounts of goodwill by reportable segment at March 31, 2020 were as follows: Retail Internet Financial Services Financial Services Total Goodwill $ 11,288 $ — $ 11,288 Accumulated impairment losses (11,288) — (11,288) $ — $ — $ — Intangible amortization expense was $110 for the three months ended March 31, 2020 and 2019. There were no significant changes to other intangible assets during the three months ended March 31, 2020. Intangible assets were determined to be not impaired as of March 31, 2020.

Pledged Assets and Debt

Pledged Assets and Debt	3 Months Ended
	Mar. 31, 2020
Pledged Assets and Debt
Pledged Assets and Debt	Note 5. Pledged Assets and Debt PIK notes payable at March 31, 2020 and December 31, 2019 consisted of the following: March 31, 2020 December 31, 2019 Principal Discount Fair Value Principal Discount Principal Senior PIK notes, 10.750% interest payable in-kind, due December 2023 $ 307,860 $ 271,190 $ 36,670 $ 307,860 $ 233,617 $ 74,243 307,860 271,190 36,670 307,860 233,617 74,243 Less current maturities — — — — — — Long-term portion $ 307,860 $ 271,190 $ 36,670 $ 307,860 $ 233,617 $ 74,243 The Company elected to apply the fair value option to the PIK Notes because the notes were initially recognized at a significant discount, all subsequent interest will be paid-in kind rather than in cash, and management expects it to be likely that the notes will be converted to equity upon maturity. For these reasons, management believes reporting the PIK Notes at fair value provides better information to the users of the Company’s financial statements. The fair value option was not elected for the Company’s other debt obligations because they do not have the same characteristics as the PIK Notes. The fair value of the PIK Notes was determined using an approach that considered both a Black Scholes option price methodology and the intrinsic value of the notes on an ‘‘as-if-converted’’ basis. This approach was selected because the PIK Notes are expected to be converted to equity upon redemption and the face value of the PIK Notes is greater than the enterprise value of the Company. Significant assumptions used in the Black Scholes option price methodology include the following: March 31, December 31, 2020 2019 Risk-free interest rate Dividend yield Expected volatility Expected term (years) 3.70 3.95 The risk-free interest rate is based on the yield on 5-year Treasury bonds, and the expected volatility was determined using the guideline public company method. The expected term is based on when management expects the PIK Notes to be redeemed for equity. The intrinsic value at each measurement date is based on the estimated enterprise value adjusted for net debt, and assumes a redemption of all outstanding PIK Notes at that time. An average of the allocated value from the Black Scholes option price methodology and the intrinsic value is used to estimate fair value at each measurement date. The change in the fair value of the PIK Notes during the three months ended March 31, 2020 and 2019, of ($37,573) and $14,645, respectively, has been recognized in other comprehensive income as the entire change in fair value is attributable to the instrument-specific credit risk of the PIK Notes. We measure the fair value of the PIK Notes on a quarterly basis using a similar methodology, unless there is a quoted market price that can be used instead. Interest on the PIK Notes accrues at the rate of 10.750% per annum and is payable by increasing the principal amount of the PIK Notes. Interest is payable semiannually in arrears for the prior six-month period on June 15 and December 15 to the Holders of PIK Notes of record on the immediately preceding June 1 and December 1. Interest on the PIK Notes is accrued and recorded as accrued interest until June 15 and December 15, at which time the accrual is released and the additional principal amount is recorded. Accrued interest for the PIK Notes at March 31, 2020, and December 31, 2019, was $9,653 and $1,379, respectively, and is included as a current liability on the Consolidated Balance Sheet. On December 12, 2018, the Revolving Credit Agreement (which is an intercompany obligation and eliminated upon consolidation) was simultaneously amended and restated. The Revolving Credit Agreement initially provided for borrowings of up to $42,000 and had a maturity date of June 15, 2023. All borrowings under the Revolving Credit Agreement are secured by substantially all of the assets of CCF OpCo, CCF Intermediate Holdings LLC, a Delaware limited liability company, the sole member of CCF OpCo and our wholly owned subsidiary and certain of CCF OpCo’s subsidiaries. The Revolving Credit Agreement is guaranteed by certain subsidiaries of CCF OpCo. We discuss this intercompany obligation because the intercompany obligation (and the collateral securing this intercompany obligation) has been given as security for the obligations under the Secured Notes. Borrowings under the Revolving Credit Agreement bear interest at a rate of 9.00% per annum. Those interest payments are used to fund the interest payments on the Secured Notes. Secured notes payable at March 31, 2020, and December 31, 2019, consisted of the following: March 31, 2020 December 31, 2019 Deferred Deferred Issuance Net Issuance Net Principal Costs Principal Principal Costs Principal $40,000 Secured note payable, 9.00%, collateralized by all Guarantor Company assets, due June 2023 $ 40,000 $ — $ 40,000 $ 40,000 $ — $ 40,000 40,000 — 40,000 40,000 — 40,000 Less current maturities — — — — — — Long-term portion $ 40,000 $ — $ 40,000 $ 40,000 $ — $ 40,000 On December 12, 2018, CCF Issuer issued an aggregate principal amount of $42,000 in Secured Notes to previous holders of secured obligations. The Secured Notes bear interest at 9.00% per annum and mature on June 15, 2023. Pursuant to the indenture dated as of September 6. 2018, CCF Issuer and Community Choice Holdings each granted a pledge over all of their respective assets. CCF Issuer was also required to pledge its interests in the Revolving Credit Agreement and the security granted as collateral for the obligations under the Revolving Credit Agreement. The SPV Indenture also contains restrictive covenants that limit our subsidiaries’ ability to incur additional indebtedness, pay dividends on or make other distributions or repurchase our capital stock or the capital stock of our subsidiaries, make certain investments, enter into certain types of transactions with affiliates, create liens or merge with or into other companies. On January 15, 2019, the Company repaid $2,000 of the outstanding borrowings under the Credit Agreement, and repurchased $2,000 of the Secured Notes and 7,143 Class B Common Units corresponding to the repurchased Secured Notes, with the payment allocated to the Secured Notes. The outstanding balances of the Credit Agreement and Secured Notes are $40,000 at March 31, 2020. Subsidiary notes payable at March 31, 2020, and December 31, 2019, consisted of the following: March 31, 2020 December 31, 2019 Deferred Deferred Issuance Net Issuance Net Principal Costs Principal Principal Costs Principal $73,000 Note, secured, 16.75%, collateralized by acquired loans, due April 2021 $ 73,000 $ 1,159 $ 71,841 $ 73,000 $ 367 $ 72,633 $1,425 Term note, secured, 4.75%, collateralized by financed asset, due November 2024 761 — 761 777 — 777 $1,165 Term note, secured, 4.50%, collateralized by financed asset, due May 2021 938 6 932 954 6 948 74,699 1,165 73,534 74,731 373 74,358 Less current maturities 129 1 128 128 1 127 Long-term portion $ 74,570 $ 1,164 $ 73,406 $ 74,603 $ 372 $ 74,231 On December 12, 2018, CCFI Funding II LLC, a non-guarantor subsidiary of CCF OpCo, entered into an amendment to the Amended and Restated Loan and Security Agreement, dated as of April 25, 2017 (as amended, modified or supplemented from time to time, the “Ivy Credit Agreement”) pursuant to which, among other things, our borrowings under the Ivy Credit Agreement were increased from $63,500 to $70,000. The Ivy Credit Agreement was amended on March 18, 2019, to extend the maturity date to April 30, 2020, and establish an interest rate of 16.75% on the entire credit facility. The Agreement was further amended on September 9, 2019, to increase the Company’s borrowings from $70,000 to $73,000. The Ivy Credit Agreement was amended on February 7, 2020, to extend the maturity date to April 30, 2021. The $1,425 term note was amended on November 22, 2019, to extend the maturity date to November 22, 2024, and increased the interest rate to 4.75%. Liquidity and Need for Additional Capital As of April 24, 2020 (see Note 13 to the Company’s financial statements, included elsewhere in this report), the Company’s indebtedness includes $69,000 subject to the Ivy Credit Agreement that is due in the second quarter of 2021, and its expected cash position will not be sufficient to repay this indebtedness as it becomes due. Declining portfolio levels will have a negative impact on operating profits and liquidity and may impact our ability to meet the Ivy Credit Agreement and Revolving Credit Agreement covenants. Management has hired advisors to assist with negotiations with the lenders to either amend or obtain waivers from those lenders. Ivy and its affiliates have been a long-term partner to the Company, directly providing the Ivy Credit Agreement, and indirectly through involvement in the third-party lender programs. Management believes that they will be able to extend the Ivy Credit Agreement based upon the Company’s relationship with the lender and historical experience of past extensions. While the Company believes that it will be successful in extending the maturity of the Ivy Credit Agreement and amending the Revolving Credit Agreement’ covenants, there is no assurance that the Company will be able to extend the maturity or otherwise refinance the Ivy Credit Agreement and amend the Ivy Credit Agreement and Revolving Credit Agreements’ covenants. Any amendment to or refinancing of this indebtedness could result in an even higher interest rate and may require us to comply with more burdensome restrictive covenants, which may have a material adverse effect on our business, ability to meet our payment obligations, financial condition, and results of operations. If the Company is not able to achieve the plan as outlined herein, substantial doubt may exist regarding the Company’s ability to meet its obligations and continue as a going concern.

Accounts Payable and Accrued Li

Accounts Payable and Accrued Liabilities	3 Months Ended
	Mar. 31, 2020
Accounts Payable and Accrued Liabilities
Accounts Payable and Accrued Liabilities	Note 6. Accounts Payable and Accrued Liabilities Accounts payable and accrued liabilities at March 31, 2020, and December 31, 2019, consisted of the following: March 31, December 31, 2020 2019 Accounts payable $ 5,789 $ 5,818 Accrued payroll and compensated absences 8,165 7,982 Wire transfers payable 1,547 1,244 Accrual for third-party losses 1,669 2,570 Debt buyer liability 3,408 3,474 Unearned CSO Fees 455 2,846 Bill payment service liability 1,064 897 Lease termination 328 467 Other 4,414 4,897 $ 26,839 $ 30,195

Operating and Capital Lease Com

Operating and Capital Lease Commitments and Total Rental Expense	3 Months Ended
	Mar. 31, 2020
Operating and Capital Lease Commitments and Total Rental Expense
Operating and Capital Lease Commitments and Total Rental Expense	Note 7. Operating and Capital Lease Commitments and Total Rental Expense The Company leases its facilities under various non-cancelable agreements, which require various minimum annual rentals and may also require the payment of normal common area maintenance on the properties. All of the Company’s 493 leases are operating leases with renewal options and are included in right-of-use assets – operating leases, current portion of operating lease obligation and noncurrent operating lease obligation on our consolidated balance sheets. These assets and liabilities are recognized at the commencement date based on the present value of remaining lease payments over the lease term using the Company’s incremental borrowing rates or implicit rates, when readily determinable. Short-term operating leases which have an initial term of 12 months or less are not recorded on the consolidated balance sheets. Three Months Ended March 31, 2020 2019 Lease cost: Operating lease cost $ 4,469 $ 4,881 Short-term lease cost 1,518 1,047 Variable lease cost 294 16 Total lease cost $ 6,281 $ 5,944 Other Information: Payments included in the measurement of lease liabilities Operating cash flows from operating leases $ 4,409 $ 4,819 Right-of-use assets obtained in exchange for new operating lease liabilities $ 2,191 $ 1,701 Weighted-average remaining lease term - operating leases 3.8 years 2.7 years Weighted-average discount rate - operating leases 9.0 % 9.0 % Future minimum lease payments for our operating leases as of March 31, 2020 were as follows: Operating Fiscal Years Leases Remaining 2020 $ 11,833 2021 12,142 2022 8,007 2023 4,760 2024 2,783 Thereafter 3,683 Total minimum lease payments 43,208 Less imputed interest (6,576) Present value of net minimum lease payments 36,632 Less current portion of operating lease obligation (12,741) Operating lease obligation $ 23,891 Utilities, property & casualty insurance, and repairs & maintenance expenses have been reclassified to the occupancy line item on the consolidated statements of operations and comprehensive loss. Previously, occupancy consisted of rent, common area maintenance, and real estate tax expenses. Utilities, property & casualty insurance, and repairs & maintenance were part of other operating expenses.

Concentrations of Credit Risks

Concentrations of Credit Risks	3 Months Ended
	Mar. 31, 2020
Concentrations of Credit Risks
Concentrations of Credit Risks	Note 8. Concentrations of Credit Risks The Company’s portfolio of finance receivables is comprised of loan agreements with customers living in thirty-one states and consequently such customers’ ability to honor their contracts may be affected by economic conditions in those states. Additionally, the Company is subject to regulation by federal and state governments that affect the products and services provided by the Company. To the extent that laws and regulations are passed that affect the Company’s ability to offer loans or similar products in any of the states in which it operates, the Company’s financial position could be adversely affected. The following table summarizes the allocation of the portfolio balance by state at March 31, 2020, and December 31, 2019: March 31, 2020 December 31, 2019 Balance Percentage of Balance Percentage of State Outstanding Total Outstanding Outstanding Total Outstanding Alabama $ 9,762 13.3 % $ 12,079 % Arizona 9,700 13.3 11,807 California 15,863 21.7 26,454 Mississippi 6,893 9.4 8,747 Virginia 10,607 14.5 12,138 Other Retail segment states 15,509 21.2 21,119 Other Internet segment states 4,818 6.6 5,986 Total $ 73,152 100.0 % $ 98,330 100.0 % The other Retail segment states are: Florida, Indiana, Kentucky, Michigan, Ohio, Oregon, and Tennessee. The Retail financial services segment includes Ohio, however, for the concentration of credit risks table, other retail segment states excludes Ohio as it previously offered a CSO product through a third-party lender. The Company also has agreements with third-party lenders to allow secured and unsecured revolving loans to be offered through the Company’s retail locations under our marketplace business model. The other internet segment states are: Alabama, Alaska, California, Delaware, Florida, Hawaii, Idaho, Indiana, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Nevada, New Mexico, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming. A subsidiary of the Company previously offered a CSO product in Ohio until April 2019 and another subsidiary currently offers a CSO product in Texas to assist consumers in obtaining credit with unaffiliated third-party lenders. Total gross finance receivables for which the Company has recorded an accrual for third-party lender losses totaled $5,839 and $12,096 at March 31, 2020, and December 31, 2019, respectively, and the corresponding guaranteed consumer loans are disclosed as an off-balance sheet arrangement. The total gross finance receivables for the Ohio CSO product consist of $2,585 and $7,143 in medium-term loans at March 31, 2020 and December 31, 2019, respectively. The total gross finance receivables for the Texas CSO product consist of $3,254 and $4,953 in short-term loans at March 31, 2020, and December 31, 2019, respectively. Additionally, certain subsidiaries of ours entered into a debt buying agreement with other third parties whereby the subsidiaries will purchase certain delinquent loans. Total gross finance receivables for which the Company recorded a debt buyer liability were $26,667 and $28,444 as of March 31, 2020 and December 31, 2019, and the debt buyer liability was $3,408 and $3,474, respectively.

Contingencies

Contingencies	3 Months Ended
	Mar. 31, 2020
Contingencies
Contingencies	Note 9. Contingencies From time‑to‑time the Company is a defendant in various lawsuits and administrative proceedings wherein certain amounts are claimed or violations of law or regulations are asserted. In the opinion of the Company’s management, these claims are without substantial merit and should not result in judgments which in the aggregate would have a material adverse effect on the Company’s financial statements.

Business Segments

Business Segments	3 Months Ended
	Mar. 31, 2020
Business Segments
Business Segments	Note 10. Business Segments The Company has elected to organize and report on its operations as two operating segments: Retail financial services and Internet financial services. The following tables present summarized financial information for the Company’s segments: As of and for the three months ended March 31, 2020 Retail Internet Unallocated Financial % of Financial % of (Income) % of Services Revenue Services Revenue Expenses Consolidated Revenue Total Assets $ 178,753 $ 36,607 $ 215,360 Other Intangible Assets 2,497 39 2,536 Total Revenues $ 66,007 100.0 % $ 9,972 100.0 % $ 75,979 100.0 % Provision for Loan Losses 14,968 22.7 % 4,761 47.7 % 19,729 26.0 % Depreciation and Amortization 4,580 6.9 % — — % 4,580 6.0 % Other Operating Expenses 33,731 51.1 % 1,196 12.0 % 34,927 45.9 % Operating Gross Profit 12,728 19.3 % 4,015 40.3 % 16,743 22.1 % Interest Expense, net 8,655 13.1 % 4,544 45.6 % 13,199 17.4 % Depreciation and Amortization 925 1.4 % 32 0.3 % 957 1.3 % Goodwill Impairment 11,288 17.1 % — — 11,288 14.9 % Other Corporate Expenses (a) — — — — 18,215 18,215 24.0 % Loss from Continuing Operations, before tax (8,140) (12.3) % (561) (5.6) % (18,215) (26,916) (35.4) % (a) Represents expenses that are not allocated between reportable segments. As of and for the three months ended March 31, 2019 Retail Internet Unallocated Financial % of Financial % of (Income) % of Services Revenue Services Revenue Expenses Consolidated Revenue Total Assets $ 230,491 $ 37,075 $ 267,566 Goodwill 11,288 — 11,288 Other Intangible Assets 2,882 132 3,014 Total Revenues $ 75,984 100.0 % $ 10,512 100.0 % $ 86,496 100.0 % Provision for Loan Losses 17,250 22.7 % 4,036 38.4 % 21,286 24.6 % Depreciation and Amortization 8,205 10.8 % — — % 8,205 9.5 % Other Operating Expenses 32,021 42.1 % 1,133 10.8 % 33,154 38.3 % Operating Gross Profit 18,508 24.4 % 5,343 50.8 % 23,851 27.6 % Interest Expense, net 7,897 10.4 % 3,489 33.2 % 11,386 13.2 % Depreciation and Amortization 1,389 1.8 % 92 0.9 % 1,481 1.7 % Other Corporate Expenses (a) — — — — 17,099 17,099 19.8 % Income (loss) from Continuing Operations, before tax 9,222 12.1 % 1,762 16.8 % (17,099) (6,115) (7.1) % (a)

Income Taxes

Income Taxes	3 Months Ended
	Mar. 31, 2020
Income Taxes
Income Taxes	Note 11. Income Taxes The Company files a consolidated federal income tax return. The Company files consolidated or separate state income tax returns as permitted by the individual states in which it operates. The effective tax rate for the three months ended March 31, 2020, is below the statutory rate due to the continued valuation allowance against its deferred tax assets. The Company had no liability recorded for unrecognized tax benefits at March 31, 2020, and December 31, 2019. At March 31, 2020, the Company had gross deferred tax assets of $42,926 and a valuation allowance of $42,926. At December 31, 2019, the Company had gross deferred tax assets of $32,622, a net deferred tax liability of $16, and a valuation allowance of $32,606. The Company maintains a full valuation allowance against its deferred tax assets as it is more likely than not that the deferred tax assets will not be realized. In evaluating whether a valuation allowance is needed for the deferred tax assets, the Company considered the ability to carry net operating losses back to prior periods, reversing taxable temporary differences, and estimates of future taxable income. There have been no credits or net operating losses that have expired. The projections were evaluated in light of past operating results and considered the risks associated with generating future taxable income due to macroeconomic conditions in the markets in which the Company operates, regulatory developments and cost containment. The Company will continue to evaluate the need for a valuation allowance against deferred tax assets in future periods and will adjust the allowance as necessary if it determines that it is more likely than not that some or all of the deferred tax assets will be realized.

Transactions with Variable Inte

Transactions with Variable Interest Entities	3 Months Ended
	Mar. 31, 2020
Transactions with Variable Interest Entities
Transactions with Variable Interest Entities	Note 12. Transactions with Variable Interest Entities Certain subsidiaries of the Company have limited agency agreements with unaffiliated third-party lenders under the CSO program. The agreements govern the terms by which the Company refers customers to that lender, on a nonexclusive basis, for a possible extension of credit, processes loan applications, and commits to reimburse the lender for any loans or related fees that were not collected from such customers. As of March 31, 2020, and December 31, 2019, the outstanding amount of active consumer loans guaranteed by the Company, which represents the Company’s maximum exposure, was $5,839 and $12,096, respectively. The outstanding amount of consumer loans with unaffiliated third-party lenders consists of $3,254 and $4,953 in short-term and $2,585 and $7,143 in medium-term loans at March 31, 2020, and December 31, 2019, respectively. The accrual for third party lender losses related to these obligations totaled $1,669 and $2,570 as of March 31, 2020, and December 31, 2019, respectively. This obligation is recorded as a current liability on the Company’s consolidated balance sheet. Additionally, certain subsidiaries of ours entered into a debt buying agreement with other third parties whereby the subsidiaries will purchase certain delinquent loans. Total gross finance receivables for which the Company recorded a debt buyer liability were $26,667 and $28,444 as of March 31, 2020 and December 31, 2019, respectively. The debt buyer liability was $3,408 and $3,474 as of March 31, 2020 and December 31, 2019, respectively, and is recorded as a current liability on the consolidated balance sheet. The Company has determined that the lenders are Variable Interest Entities (“VIEs”) but that the Company is not the primary beneficiary of the VIEs. Therefore, the Company has not consolidated the lenders.

Subsequent Event

Subsequent Event	3 Months Ended
	Mar. 31, 2020
Subsequent Event.
Subsequent Event	Note 13. Subsequent Event The Ivy Credit Agreement was amended on April 24, 2020, resulting in the credit facility being paid down from $73,000 to $69,000. The amendment also cancelled an $8,000 mandatory repayment due on April 30, 2020, raised the cap on allowable dividends to be paid by CCFI Funding II, LLC to its parent to $7,000 per month, temporarily reduced collateral coverage requirements, increased the advance rate on eligible receivables, and temporarily suspended an adjusted EBITDA test until September 30, 2020, which test will be based on new covenant levels to be determined. In Virginia, SB 421 was signed into law by the Governor on April 22, 2020, with an effective date of January 1, 2021. This legislation will have a substantial impact on our open-end lending in Virginia, as lenders and borrowers will no longer be free to set interest rates. Rather the interest on open-end credit would be capped at 36%. This may have a substantial impact on our Virginia operations.

Ownership, Nature of Business_2

Ownership, Nature of Business, and Significant Accounting Policies (Policies)	3 Months Ended
	Mar. 31, 2020
Ownership, Nature of Business, and Significant Accounting Policies
Basis of presentation	Basis of presentation: The accompanying interim unaudited consolidated financial statements of the Company have been prepared in accordance with the instructions to Form 10-Q and accounting principles generally accepted in the United States (“GAAP”) for interim financial information. They do not include all information and footnotes required by GAAP for complete financial statements. Although management believes that the disclosures are adequate to prevent the information from being misleading, the interim unaudited consolidated financial statements should be read in conjunction with the Company’s audited financial statements for the year ended December 31, 2019, on Form 10-K filed with the Securities & Exchange Commission on March 12, 2020. All adjustments, consisting of normal recurring adjustments, considered necessary for a fair statement of the Company’s financial condition, have been included. The results for any interim period are not necessarily indicative of results to be expected for the year ending December 31, 2020.
Reclassifications	Reclassifications: Certain amounts reported in the 2019 consolidated financial statements have been reclassified to conform to classifications presented in the 2020 consolidated financial statements, without affecting the previously reported net income or members’ equity. See Note 7 for further details.
Basis of consolidation	Basis of consolidation: The accompanying consolidated financial statements include the accounts of CCF and subsidiaries. All significant intercompany accounts and transactions have been eliminated in consolidation.
Business segments	Business segments: FASB Accounting Standards Codification (“ASC”) Topic 280 Segment Reporting requires that a public enterprise report a measure of segment profit or loss, certain specific revenue and expense items, segment assets, information about the way operating segments were determined and other items. The Company reports operating segments in accordance with FASB ASC Topic 280. Operating segments are components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision maker in determining how to allocate resources and assess performance. The Company operates in two segments: Retail financial services (“Retail segment”) and Internet financial services (“Internet segment”).
Equity method investments	Equity method investments: Entities and investments over which the Company exercises significant influence over the activities of the entity but which do not meet the requirements for consolidation are accounted for using the equity method of accounting pursuant to ASC 323, whereby the Company records its share of the underlying income or loss of these entities. Intercompany profit arising from transactions with affiliates is eliminated to the extent of its beneficial interest. Equity in losses of equity method investments is not recognized after the carrying value of an investment, including advances and loans, has been reduced to zero, unless guarantees or other funding obligations exist.
Revenue recognition	Revenue recognition: Transactions include loans, credit service fees, check cashing, bill payment, money transfer, money order sales, and other miscellaneous products and services. The recognized revenue from these transactions is classified in the following categories: Finance receivables fees—Advance fees and direct costs incurred for the origination of secured and unsecured short-term and medium-term consumer loans are deferred and amortized over the loan period using the interest method. Revenue on loans determined to be troubled debt restructurings are recognized at the impaired loans’ original interest rates until the impaired loans are charged off or paid by the customer. Revenues from short-term and medium-term consumer loans are recognized and the performance obligation is satisfied over the term of the loan. Credit service fees—Credit service organization and credit access bureau (collectively “CSO”) fees are recognized over the arranged credit service period. ASC 606 requires product sales to be allocated based on performance obligation. CSO performance obligations include the guarantee and the arrangement of the loan. The guarantee portion of the fees are recognized over the period of the loan as the guarantee represents the primary performance obligation. The arrangement of the loan represents a small portion of the CSO fee, and the net impact resulting from the application of ASC 606 for this portion of the fee would not be material. Credit service fees are recognized and the performance obligation is satisfied over the term of the related loan. Check cashing fees—The full amount of the check cashing fee is recognized as revenue at the time of the transaction. The revenue is recognized and the performance obligation is satisfied at the time the service is provided. Card fees and Other—The Company acts in an agency capacity regarding bill payment services, money transfers, card products, and money orders offered and sold at its retail locations. The Company records the net amount retained as revenue because the supplier is the primary obligor in the arrangement, the amount earned by the Company is fixed, and the supplier is determined to have the ultimate credit risk. The revenue is recognized and the performance obligation is satisfied at the time the service is provided. Disaggregation of revenues—Revenues for finance receivable and CSO fees are recognized over the term of the loan and were $50,151 and $66,935 for the three months ended March 31, 2020, and 2019, respectively. Revenues for check cashing, card fees, and other are recognized at the time of service and were $25,828 and $19,561 for the three months ended March 31, 2020, and 2019, respectively.
Finance receivables	Finance receivables: Finance receivables consist of short term and medium‑term consumer loans. Short-term consumer loans can be unsecured or secured with a maturity up to ninety days. Unsecured short-term loan products typically range in principal from $100 to $1,000, with a maturity between fourteen and thirty days, and include a written agreement to defer the presentment of the customer’s personal check or preauthorized debit for the aggregate amount of the advance plus fees. This form of lending is based on applicable laws and regulations, which vary by state. State statutes vary from charging fees of 5% to 27%, to charging interest up to 25% per month. The customers repay the cash advance by making cash payments or allowing a check or preauthorized debit to be presented. Secured consumer loans with a maturity of ninety days or less are included in this category and represented 16.8% and 14.2% of short-term consumer loans at March 31, 2020 and December 31, 2019, respectively. Medium-term consumer loans can be unsecured or secured with a maturity greater than ninety days and up to thirty-six months. Unsecured medium-term products typically range from $100 to $5,000, and are evidenced by a promissory note with a maturity between three and thirty-six months. These consumer loans vary in structure depending upon the applicable laws and regulations where they are offered. The medium-term consumer loans are payable in installments or provide for a line of credit with periodic payments. Secured consumer loans with a maturity greater than ninety days are included in this category and represented 11.0% and 15.4% of medium-term consumer loans at March 31, 2020, and December 31, 2019, respectively.
Allowance for loan losses	Allowance for loan losses: Provisions for loan losses are charged to income in amounts sufficient to maintain an adequate allowance for loan losses, an adequate accrual for losses related to guaranteed loans processed for third-party lenders under the CSO program, and an accrual for the debt buyer liability. The factors used in assessing the overall adequacy of the allowance for loan losses, the accrual for losses related to guaranteed loans made by third-party lenders, and the debt buyer liability, and the resulting provision for loan losses include an evaluation by product, by market based on historical loan loss experience, and delinquency of certain medium-term consumer loans. The Company evaluates various qualitative factors that may or may not affect the computed initial estimate of the allowance for loan losses, by using internal valuation inputs including historical loan loss experience, delinquency, overall portfolio quality, and current economic conditions. For short term unsecured consumer loans, the Company’s policy is to charge off loans when they become past due. The Company’s policy dictates that, where a customer has provided a check or an electronic payment authorization for presentment upon the maturity of a loan, if the customer has not paid off the loan by the due date, the Company will deposit the customer’s check or draft the customer’s bank account for the amount due. If the check or draft is returned as unpaid, all accrued fees and outstanding principal are charged-off as uncollectible. For short term secured loans, the Company’s policy requires that balances be charged off when accounts are either thirty or sixty days past due depending on the product. The Company had $1,614 and $1,560 of loans in non-accrual status as of March 31, 2020 and December 31, 2019, respectively. The amount of the resulting charge-off includes unpaid principal, accrued interest and any uncollected fees, if applicable. For medium term secured and unsecured consumer loans that have a term of one year or less, the Company’s policy requires that balances be charged off when accounts are sixty days past due. For medium term secured and unsecured consumer loans that have an initial maturity of greater than one year, the Company’s policy requires that balances be charged off when accounts are ninety-one days past due. The Company accrues interest on past-due loans until charge off. The amount of the resulting charge-off includes unpaid principal, accrued interest and any uncollected fees, if applicable. In certain markets, the Company reduced interest rates and favorably changed payment terms for medium-term consumer loans to assist borrowers in avoiding default and to mitigate risk of loss. These reduced interest rates and changed payment terms were limited to loans that the Company believed the customer had the ability to pay in the foreseeable future. These loans were accounted for as troubled debt restructurings and represent the only loans considered impaired due to the nature of the Company’s charge-off policy. Recoveries of amounts previously charged off are recorded to the allowance for loan losses or the accrual for third‑party losses in the period in which they are received.
Goodwill and other intangible assets	Goodwill and other intangible assets: Goodwill, or cost in excess of fair value of net assets of the companies acquired, is recorded at its carrying value and is periodically evaluated for impairment. The Company tests the carrying value of goodwill and other intangible assets annually as of December 31 or when the events and circumstances warrant such a review. One of the methods for this review is performed using estimates of future cash flows. If the carrying value of goodwill or other intangible assets is considered impaired, an impairment charge is recorded for the amount by which the carrying value of the goodwill or intangible assets exceeds its fair value. Changes in estimates of cash flows and fair value, however, could affect the valuation. Due to the macroeconomic effects of the COVID-19 pandemic, the Company conducted a test for impairment of goodwill for the Retail segment as of March 31, 2020, and recorded an impairment of $11,288. The methodology for determining the fair value was a combination of quoted market prices, prices of comparable businesses, discounted cash flows and other valuation techniques. The Company’s goodwill was fully impaired as of March 31, 2020. The Company’s other intangible assets consist of a trade name. The amount recorded for other intangible assets is amortized using the straight-line method over seven years. Intangible amortization expense was $110 for the three months ended March 31, 2020, and 2019. Intangible assets were determined to be not impaired as of March 31, 2020.
Debt buyer liability	Debt buyer liability: The Company records a liability for the secured and unsecured revolving loans offered by a third party expected to default, as the Company is required to purchase loans that default per a debt buying agreement. This liability is disclosed as part of accounts payable and accrued liabilities on the consolidated balance sheet.
Fair value of financial instruments	Fair value of financial instruments: Financial assets and liabilities measured at fair value are grouped in three levels. The levels prioritize the inputs used to measure the fair value of the assets or liabilities. These levels are: · Level 1—Quoted prices (unadjusted) in active markets for identical assets or liabilities. · Level 2—Inputs other than quoted prices that are observable for assets and liabilities, either directly or indirectly. These inputs include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are less attractive. · Level 3—Unobservable inputs for assets and liabilities reflecting the reporting entity’s own assumptions. The Company follows the provisions of ASC 820‑10, Fair Value Measurements and Disclosures, which applies to all assets and liabilities that are being measured and reported on a fair value basis. ASC 820‑10 requires a disclosure that establishes a framework for measuring fair value within GAAP and expands the disclosure about fair value measurements. This standard enables a reader of consolidated financial statements to assess the inputs used to develop those measurements by establishing a hierarchy for ranking the quality and reliability of the information used to determine fair values. The standard requires that assets and liabilities carried at fair value be classified and disclosed in one of the three categories. In determining the appropriate levels, the Company performed a detailed analysis of the assets and liabilities that are subject to ASC 820-10. At each reporting period, all assets and liabilities for which the fair value measurement is based on significant unobservable inputs are classified as Level 3. The Company’s financial instruments consist primarily of cash and cash equivalents, finance receivables, restricted cash, and notes payable. For all such instruments, including notes payable at March 31, 2020, and December 31, 2019, the carrying amounts in the consolidated financial statements approximate their fair values. Finance receivables are short term in nature and are originated at prevailing market rates and lines of credit bear interest at current market rates. The fair value of finance receivables at March 31, 2020 and December 31, 2019, approximates carrying value and is measured using internal valuation inputs including historical loan loss experience, delinquency, overall portfolio quality, and current economic conditions. The fair value of the PIK notes was determined at March 31, 2020 and December 31, 2019. As more fully described in Note 5, the fair value of the PIK notes was determined using an approach that considered both a Black Scholes option price methodology and the intrinsic value of the notes on an ‘‘as-if-converted’’ basis. March 31, 2020 Carrying Amount Fair Value Level Financial assets: Cash and cash equivalents $ 60,991 $ 60,991 1 Restricted cash 4,040 4,040 1 Finance receivables 60,367 60,367 3 Financial liabilities: Senior PIK Notes 36,670 36,670 3 Secured Note Payable 40,000 40,000 2 Subsidiary Note payable 74,699 74,699 2 December 31, 2019 Carrying Amount Fair Value Level Financial assets: Cash and cash equivalents $ 49,016 $ 49,016 1 Restricted cash 6,090 6,090 1 Finance receivables 81,995 81,995 3 Financial liabilities: Senior PIK Notes 74,243 74,243 3 Secured Note Payable 40,000 40,000 2 Subsidiary Note payable 74,731 74,731 2
Recent Accounting Pronouncements	Recent Accounting Pronouncements : In January 2017, the FASB issued ASU No. 2017-04, Intangibles – Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment. This guidance eliminates Step 2 from the goodwill impairment test. The annual, or interim, goodwill impairment test is performed by comparing the fair value of a reporting unit with its carrying amount. Any impairment charge should be recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value, however, the loss recognized should not exceed the total amount of goodwill. This guidance also eliminates the requirements for any reporting unit with a zero or negative carrying amount to perform a qualitative assessment, and if it fails that qualitative test, to perform Step 2 of the goodwill impairment test. This guidance is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2021 for emerging growth companies. The Company elected to early adopt the provisions of ASU 2017-04 during the three months ended March 31, 2020.
Subsequent events	Subsequent events: The Company has evaluated its subsequent events (events occurring after March 31, 2020) through the issuance date of May 15, 2020 .

Ownership, Nature of Business_3

Ownership, Nature of Business, and Significant Accounting Policies (Tables)	3 Months Ended
	Mar. 31, 2020
Ownership, Nature of Business, and Significant Accounting Policies
Schedule of estimated fair values of financial instruments	March 31, 2020 Carrying Amount Fair Value Level Financial assets: Cash and cash equivalents $ 60,991 $ 60,991 1 Restricted cash 4,040 4,040 1 Finance receivables 60,367 60,367 3 Financial liabilities: Senior PIK Notes 36,670 36,670 3 Secured Note Payable 40,000 40,000 2 Subsidiary Note payable 74,699 74,699 2 December 31, 2019 Carrying Amount Fair Value Level Financial assets: Cash and cash equivalents $ 49,016 $ 49,016 1 Restricted cash 6,090 6,090 1 Finance receivables 81,995 81,995 3 Financial liabilities: Senior PIK Notes 74,243 74,243 3 Secured Note Payable 40,000 40,000 2 Subsidiary Note payable 74,731 74,731 2

Finance Receivables, Credit Q_2

Finance Receivables, Credit Quality Information and Allowance for Loan Losses (Tables)	3 Months Ended
	Mar. 31, 2020
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Schedule of finance receivables representing amounts due from customers for advances	March 31, December 31, 2020 2019 Short-term consumer loans: Secured $ 7,560 $ 8,774 Unsecured 37,348 53,199 Total short-term consumer loans 44,908 61,973 Medium-term consumer loans Secured 3,103 5,612 Unsecured 25,141 30,745 Total medium-term consumer loans 28,244 36,357 Total gross receivables 73,152 98,330 Unearned advance fees, net of deferred loan origination costs (1,365) (2,507) Finance receivables before allowance for loan losses 71,787 95,823 Allowance for loan losses (11,420) (13,828) Finance receivables, net $ 60,367 $ 81,995 Finance receivables, net Current portion $ 59,309 $ 79,692 Non-current portion 1,058 2,303 Total finance receivables, net $ 60,367 $ 81,995
Schedule of changes in the allowance for loan losses by product type	Allowance as Balance Balance Receivables a percentage 1/1/2020 Provision Charge-Offs Recoveries 3/31/2020 3/31/2020 of receivables Short-term consumer loans $ 2,654 $ 8,068 $ (17,366) $ 8,790 $ 2,146 $ 44,908 4.78 % Medium-term consumer loans 11,174 5,556 (8,083) 627 9,274 28,244 32.84 % $ 13,828 $ 13,624 $ (25,449) $ 9,417 $ 11,420 $ 73,152 15.61 % Allowance as Balance Balance Receivables a percentage 1/1/2019 Provision Charge-Offs Recoveries 3/31/2019 3/31/2019 of receivables Short-term consumer loans $ 2,018 $ 7,572 $ (16,402) $ 9,127 $ 2,315 $ 51,283 4.51 % Medium-term consumer loans 1,456 6,933 (5,633) 968 3,724 28,872 12.90 % $ 3,474 $ 14,505 $ (22,035) $ 10,095 $ 6,039 $ 80,155 7.53 %
Schedule of changes in the accrual for third-party lender losses	Three Months Ended March 31, 2020 2019 Short-term balance, beginning of period $ $ Provision for loan losses Charge-offs, net Short-term balance, end of period $ $ Medium-term balance, beginning of period $ $ Provision for loan losses Charge-offs, net Medium-term balance, end of period $ $ Total balance, beginning of period $ $ Provision for loan losses Charge-offs, net Total balance, end of period $ $
Schedule of changes in accrual for debt buyer liability	Three Months Ended March 31, 2020 Balance, beginning of period $ Provision for loan losses Charge-offs, net Balance, end of period $
Schedule of aging of receivables	March 31, 2020 December 31, 2019 Current finance receivables $ % $ % Past due finance receivables (1 - 30 days) Secured short-term consumer loans % % Unsecured short-term consumer loans % % Short-term consumer loans % % Secured medium-term consumer loans % % Unsecured medium-term consumer loans % % Medium-term consumer loans % % Total past due finance receivables (1 - 30 days) % % Past due finance receivables (31 - 60 days) Secured medium-term consumer loans % % Unsecured medium-term consumer loans % % Medium-term consumer loans % % Total past due finance receivables (31 - 60 days) % % Past due finance receivables (61 - 90 days) Secured medium-term consumer loans % - % Unsecured medium-term consumer loans % % Medium-term consumer loans % % Total past due finance receivables (61 - 90 days) % % Total delinquent % % $ % $ % Finance receivables in non-accrual status $ % $ %

Goodwill and Other Intangible_2

Goodwill and Other Intangible Assets (Tables)	3 Months Ended
	Mar. 31, 2020
Goodwill and Other Intangible Assets
Summary of goodwill and other intangible assets	March 31, December 31, 2020 2019 Goodwill $ — $ 11,288 Other intangible assets, net: Trade names $ 2,513 $ 2,624 Favorable lease 23 26 $ 2,536 $ 2,650
Schedule of carrying amounts of goodwill by reportable segment	The carrying amounts of goodwill by reportable segment at March 31, 2020 were as follows: Retail Internet Financial Services Financial Services Total Goodwill $ 11,288 $ — $ 11,288 Accumulated impairment losses (11,288) — (11,288) $ — $ — $ —

Pledged Assets and Debt (Tables

Pledged Assets and Debt (Tables)	3 Months Ended
	Mar. 31, 2020
Pledged Assets and Debt
Schedule of senior PIK note payable	PIK notes payable at March 31, 2020 and December 31, 2019 consisted of the following: March 31, 2020 December 31, 2019 Principal Discount Fair Value Principal Discount Principal Senior PIK notes, 10.750% interest payable in-kind, due December 2023 $ 307,860 $ 271,190 $ 36,670 $ 307,860 $ 233,617 $ 74,243 307,860 271,190 36,670 307,860 233,617 74,243 Less current maturities — — — — — — Long-term portion $ 307,860 $ 271,190 $ 36,670 $ 307,860 $ 233,617 $ 74,243
Schedule of significant assumptions used in Black Scholes option methodology	Significant assumptions used in the Black Scholes option price methodology include the following: March 31, December 31, 2020 2019 Risk-free interest rate Dividend yield Expected volatility Expected term (years) 3.70 3.95
Schedule of secured notes payable	Secured notes payable at March 31, 2020, and December 31, 2019, consisted of the following: March 31, 2020 December 31, 2019 Deferred Deferred Issuance Net Issuance Net Principal Costs Principal Principal Costs Principal $40,000 Secured note payable, 9.00%, collateralized by all Guarantor Company assets, due June 2023 $ 40,000 $ — $ 40,000 $ 40,000 $ — $ 40,000 40,000 — 40,000 40,000 — 40,000 Less current maturities — — — — — — Long-term portion $ 40,000 $ — $ 40,000 $ 40,000 $ — $ 40,000
Schedule of subsidiary note payable	Subsidiary notes payable at March 31, 2020, and December 31, 2019, consisted of the following: March 31, 2020 December 31, 2019 Deferred Deferred Issuance Net Issuance Net Principal Costs Principal Principal Costs Principal $73,000 Note, secured, 16.75%, collateralized by acquired loans, due April 2021 $ 73,000 $ 1,159 $ 71,841 $ 73,000 $ 367 $ 72,633 $1,425 Term note, secured, 4.75%, collateralized by financed asset, due November 2024 761 — 761 777 — 777 $1,165 Term note, secured, 4.50%, collateralized by financed asset, due May 2021 938 6 932 954 6 948 74,699 1,165 73,534 74,731 373 74,358 Less current maturities 129 1 128 128 1 127 Long-term portion $ 74,570 $ 1,164 $ 73,406 $ 74,603 $ 372 $ 74,231

Accounts Payable and Accrued _2

Accounts Payable and Accrued Liabilities (Tables)	3 Months Ended
	Mar. 31, 2020
Accounts Payable and Accrued Liabilities
Schedule of accounts payable and accrued liabilities	March 31, December 31, 2020 2019 Accounts payable $ 5,789 $ 5,818 Accrued payroll and compensated absences 8,165 7,982 Wire transfers payable 1,547 1,244 Accrual for third-party losses 1,669 2,570 Debt buyer liability 3,408 3,474 Unearned CSO Fees 455 2,846 Bill payment service liability 1,064 897 Lease termination 328 467 Other 4,414 4,897 $ 26,839 $ 30,195

Operating and Capital Lease C_2

Operating and Capital Lease Commitments and Total Rental Expense (Tables)	3 Months Ended
	Mar. 31, 2020
Operating and Capital Lease Commitments and Total Rental Expense
Schedule of lease cost	Three Months Ended March 31, 2020 2019 Lease cost: Operating lease cost $ 4,469 $ 4,881 Short-term lease cost 1,518 1,047 Variable lease cost 294 16 Total lease cost $ 6,281 $ 5,944 Other Information: Payments included in the measurement of lease liabilities Operating cash flows from operating leases $ 4,409 $ 4,819 Right-of-use assets obtained in exchange for new operating lease liabilities $ 2,191 $ 1,701 Weighted-average remaining lease term - operating leases 3.8 years 2.7 years Weighted-average discount rate - operating leases 9.0 % 9.0 %
Schedule of future minimum lease payments	Operating Fiscal Years Leases Remaining 2020 $ 11,833 2021 12,142 2022 8,007 2023 4,760 2024 2,783 Thereafter 3,683 Total minimum lease payments 43,208 Less imputed interest (6,576) Present value of net minimum lease payments 36,632 Less current portion of operating lease obligation (12,741) Operating lease obligation $ 23,891

Concentrations of Credit Risks

Concentrations of Credit Risks (Tables)	3 Months Ended
	Mar. 31, 2020
Concentrations of Credit Risks
Summary of allocation of portfolio balance by state	March 31, 2020 December 31, 2019 Balance Percentage of Balance Percentage of State Outstanding Total Outstanding Outstanding Total Outstanding Alabama $ 9,762 13.3 % $ 12,079 % Arizona 9,700 13.3 11,807 California 15,863 21.7 26,454 Mississippi 6,893 9.4 8,747 Virginia 10,607 14.5 12,138 Other Retail segment states 15,509 21.2 21,119 Other Internet segment states 4,818 6.6 5,986 Total $ 73,152 100.0 % $ 98,330 100.0 %

Business Segments (Tables)

Business Segments (Tables)	3 Months Ended
	Mar. 31, 2020
Business Segments
Summary of financial information of segments	The following tables present summarized financial information for the Company’s segments: As of and for the three months ended March 31, 2020 Retail Internet Unallocated Financial % of Financial % of (Income) % of Services Revenue Services Revenue Expenses Consolidated Revenue Total Assets $ 178,753 $ 36,607 $ 215,360 Other Intangible Assets 2,497 39 2,536 Total Revenues $ 66,007 100.0 % $ 9,972 100.0 % $ 75,979 100.0 % Provision for Loan Losses 14,968 22.7 % 4,761 47.7 % 19,729 26.0 % Depreciation and Amortization 4,580 6.9 % — — % 4,580 6.0 % Other Operating Expenses 33,731 51.1 % 1,196 12.0 % 34,927 45.9 % Operating Gross Profit 12,728 19.3 % 4,015 40.3 % 16,743 22.1 % Interest Expense, net 8,655 13.1 % 4,544 45.6 % 13,199 17.4 % Depreciation and Amortization 925 1.4 % 32 0.3 % 957 1.3 % Goodwill Impairment 11,288 17.1 % — — 11,288 14.9 % Other Corporate Expenses (a) — — — — 18,215 18,215 24.0 % Loss from Continuing Operations, before tax (8,140) (12.3) % (561) (5.6) % (18,215) (26,916) (35.4) % (a) Represents expenses that are not allocated between reportable segments. As of and for the three months ended March 31, 2019 Retail Internet Unallocated Financial % of Financial % of (Income) % of Services Revenue Services Revenue Expenses Consolidated Revenue Total Assets $ 230,491 $ 37,075 $ 267,566 Goodwill 11,288 — 11,288 Other Intangible Assets 2,882 132 3,014 Total Revenues $ 75,984 100.0 % $ 10,512 100.0 % $ 86,496 100.0 % Provision for Loan Losses 17,250 22.7 % 4,036 38.4 % 21,286 24.6 % Depreciation and Amortization 8,205 10.8 % — — % 8,205 9.5 % Other Operating Expenses 32,021 42.1 % 1,133 10.8 % 33,154 38.3 % Operating Gross Profit 18,508 24.4 % 5,343 50.8 % 23,851 27.6 % Interest Expense, net 7,897 10.4 % 3,489 33.2 % 11,386 13.2 % Depreciation and Amortization 1,389 1.8 % 92 0.9 % 1,481 1.7 % Other Corporate Expenses (a) — — — — 17,099 17,099 19.8 % Income (loss) from Continuing Operations, before tax 9,222 12.1 % 1,762 16.8 % (17,099) (6,115) (7.1) % (a)

Ownership, Nature of Business (

Ownership, Nature of Business (Details)	Mar. 31, 2020storestate
Nature of business
Number of retail locations owned and operated | store	474
Number of states in which stores are operated	12
Number of states in which the Company had an internet presence	28

Ownership, Nature of Business_4

Ownership, Nature of Business, and Significant Accounting Policies - Revenue Recognition (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2020USD ($)segment	Mar. 31, 2019USD ($)
Business Segments
Number of operating segments | segment	2
Revenues:
Revenues	$ 75,979	$ 86,496
Finance Receivable And Credit Service Fees
Revenues:
Revenues	50,151	66,935
Check Cashing And Card Fees
Revenues:
Revenues	$ 25,828	$ 19,561

Ownership, Nature of Business_5

Ownership, Nature of Business, and Significant Accounting Policies - Financing Receivables (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019
Finance receivables
Loans in non-accrual status	$ 1,614	$ 1,560
Short-term consumer loans
Finance receivables
Loans in non-accrual status	44,908	61,973
Medium-term consumer loans
Finance receivables
Loans in non-accrual status	28,244	36,357
Consumer Borrower
Finance receivables
Loans in non-accrual status	73,152	$ 98,330	$ 80,155
Consumer Borrower | Short-term consumer loans
Finance receivables
Loans in non-accrual status	$ 44,908		51,283
Consumer Borrower | Secured short term loan
Finance receivables
Fee per $.1 borrowed (as a percent)	16.80%	14.20%
Consumer Borrower | Medium-term consumer loans
Finance receivables
Loans in non-accrual status	$ 28,244		$ 28,872
Consumer Borrower | Secured Medium Term Loan
Finance receivables
Fee per $.1 borrowed (as a percent)	11.00%	15.40%
Consumer Borrower | Medium term loans up to one year
Finance receivables
Period of past due when accounts are required to be charged-off	60 days
Consumer Borrower | Medium term loans greater than one year
Finance receivables
Maturity period of loan, for loan balances to be charged-off when accounts are past due by stipulated period	1 year
Consumer Borrower | Minimum | Secured short term loan
Finance receivables
Period of past due when accounts are required to be charged-off	30 days
Consumer Borrower | Minimum | Unsecured short term loan
Finance receivables
Consumer loan products	$ 100
Maturity period of promissory note	14 days
Fee per $.1 borrowed (as a percent)	5.00%
Consumer Borrower | Minimum | Medium-term consumer loans
Finance receivables
Maturity period of promissory note	90 days
Consumer Borrower | Minimum | Unsecured Medium Term Loan
Finance receivables
Consumer loan products	$ 100
Maturity period of promissory note	3 months
Consumer Borrower | Minimum | Secured Medium Term Loan
Finance receivables
Maturity period of promissory note	90 days
Consumer Borrower | Maximum | Short-term consumer loans
Finance receivables
Maturity period of promissory note	90 days
Consumer Borrower | Maximum | Secured short term loan
Finance receivables
Maturity period of promissory note	90 days
Period of past due when accounts are required to be charged-off	60 days
Consumer Borrower | Maximum | Unsecured short term loan
Finance receivables
Consumer loan products	$ 1,000
Maturity period of promissory note	30 days
Fee per $.1 borrowed (as a percent)	27.00%
Interest rate on loan products (as a percent)	25.00%
Consumer Borrower | Maximum | Medium-term consumer loans
Finance receivables
Maturity period of promissory note	36 months
Consumer Borrower | Maximum | Unsecured Medium Term Loan
Finance receivables
Consumer loan products	$ 5,000
Maturity period of promissory note	36 months
Consumer Borrower | Maximum | Medium term loans up to one year
Finance receivables
Maturity period of loan, for loan balances to be charged-off when accounts are past due by stipulated period	1 year
Consumer Borrower | Maximum | Medium term loans greater than one year
Finance receivables
Period of past due when accounts are required to be charged-off	91 days

Ownership, Nature of Business_6

Ownership, Nature of Business, and Significant Accounting Policies - Goodwill and other intangibles (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Goodwill and other intangibles
Amortization period	7 years
Segment impairment	$ 11,288
Amortization of intangibles	110	$ 110
Retail segment impairment
Goodwill and other intangibles
Segment impairment	$ 11,288

Ownership, Nature of Business_7

Ownership, Nature of Business, and Significant Accounting Policies - Estimated fair values of financial instruments (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019	Dec. 31, 2018
Financial assets:
Restricted cash	$ 4,040	$ 6,090	$ 4,145	$ 4,175
Level 1 | Carrying Amount
Financial assets:
Cash and cash equivalents	60,991	49,016
Restricted cash	4,040	6,090
Level 1 | Fair Value
Financial assets:
Cash and cash equivalents	60,991	49,016
Restricted cash	4,040	6,090
Level 3 | Carrying Amount
Financial assets:
Finance receivables	60,367	81,995
Level 3 | Fair Value
Financial assets:
Finance receivables	60,367	81,995
Senior PIK notes payable | Level 3 | Carrying Amount
Financial liabilities:
Financial liabilities debt instrument	36,670	74,243
Senior PIK notes payable | Level 3 | Fair Value
Financial liabilities:
Financial liabilities debt instrument	36,670	74,243
Secured notes payable | Level 2 | Carrying Amount
Financial liabilities:
Financial liabilities debt instrument	40,000	40,000
Secured notes payable | Level 2 | Fair Value
Financial liabilities:
Financial liabilities debt instrument	40,000	40,000
Subsidiary notes payable | Level 2 | Carrying Amount
Financial liabilities:
Financial liabilities debt instrument	74,699	74,731
Subsidiary notes payable | Level 2 | Fair Value
Financial liabilities:
Financial liabilities debt instrument	$ 74,699	$ 74,731

Finance Receivables, Credit Q_3

Finance Receivables, Credit Quality Information and Allowance for Loan Losses (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019	Dec. 31, 2018
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	$ 1,614	$ 1,560
Finance receivables, net	60,367	81,995
Consumer Borrower
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	73,152	98,330	$ 80,155
Unearned advance fees, net of deferred loan origination costs	(1,365)	(2,507)
Finance receivables before allowance for loan losses	71,787	95,823
Allowance for loan losses	(11,420)	(13,828)	(6,039)	$ (3,474)
Finance receivables, net	60,367	81,995
Short-term consumer loans
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	44,908	61,973
Short-term consumer loans | Secured
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	7,560	8,774
Short-term consumer loans | Unsecured
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	37,348	53,199
Short-term consumer loans | Consumer Borrower
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	44,908		51,283
Allowance for loan losses	(2,146)	(2,654)	(2,315)	(2,018)
Medium-term consumer loans
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	28,244	36,357
Medium-term consumer loans | Secured
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	3,103	5,612
Medium-term consumer loans | Unsecured
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	25,141	30,745
Medium-term consumer loans | Consumer Borrower
Finance Receivables, Credit Quality Information and Allowance for Loan Losses
Loans in non-accrual status	28,244		28,872
Allowance for loan losses	$ (9,274)	$ (11,174)	$ (3,724)	$ (1,456)

Finance Receivables, Credit Q_4

Finance Receivables, Credit Quality Information and Allowance for Loan Losses - Finance receivables (net), current and non-current portion (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Finance receivables, net
Finance receivables, net Current portion	$ 59,309	$ 79,692
Finance receivables, net Non-current portion	1,058	2,303
Finance receivables, net	$ 60,367	$ 81,995

Finance Receivables, Credit Q_5

Finance Receivables, Credit Quality Information and Allowance for Loan Losses - Changes in the allowance for the loan losses by product type (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2019
Changes in the allowance for the loan losses by product type
Total Finance receivables at the end of the period	$ 1,614		$ 1,560
Total gross finance receivables for which accrual for third-party lender losses has been recorded	3,408		3,474
Subsidiary purchased loans	4,116
Recoveries of collection on purchased loans	1,241
Third party lender
Changes in the allowance for the loan losses by product type
Balance at the beginning of the period	2,570	$ 4,513
Provision	1,976	5,758
Charge-offs	(2,877)	(4,417)
Balance at the end of the period	1,669	5,854
Total gross finance receivables for which accrual for third-party lender losses has been recorded	26,667		28,444
Consumer Borrower
Changes in the allowance for the loan losses by product type
Balance at the beginning of the period	13,828	3,474
Provision	13,624	14,505
Charge-offs	(25,449)	(22,035)
Recoveries	9,417	10,095
Balance at the end of the period	11,420	6,039
Total Finance receivables at the end of the period	$ 73,152	$ 80,155	98,330
Allowance as a percentage of receivable	15.61%	7.53%
Troubled debt restructuring
Changes in the allowance for the loan losses by product type
Allowance for TDR's	$ 2	$ 3
Net carrying value of TDR's	4	6
Credit service program (CSO Program) | Third party lender
Changes in the allowance for the loan losses by product type
Total gross finance receivables for which accrual for third-party lender losses has been recorded	5,839		12,096
Short-term consumer loans
Changes in the allowance for the loan losses by product type
Total Finance receivables at the end of the period	44,908		61,973
Short-term consumer loans | Third party lender
Changes in the allowance for the loan losses by product type
Balance at the beginning of the period	1,304	4,454
Provision	2,124	2,857
Charge-offs	(2,617)	(4,410)
Balance at the end of the period	811	2,901
Short-term consumer loans | Consumer Borrower
Changes in the allowance for the loan losses by product type
Balance at the beginning of the period	2,654	2,018
Provision	8,068	7,572
Charge-offs	(17,366)	(16,402)
Recoveries	8,790	9,127
Balance at the end of the period	2,146	2,315
Total Finance receivables at the end of the period	$ 44,908	$ 51,283
Allowance as a percentage of receivable	4.78%	4.51%
Short-term consumer loans | Ohio credit service program (CSO Program)
Changes in the allowance for the loan losses by product type
Recoveries	$ 38	$ 6,936
Required purchases	80	9,898
Short-term consumer loans | Texas credit service program (CSO Program)
Changes in the allowance for the loan losses by product type
Recoveries	2,107	1,205
Total gross finance receivables for which accrual for third-party lender losses has been recorded	3,254		4,953
Required purchases	4,473	2,547
Medium-term consumer loans
Changes in the allowance for the loan losses by product type
Total Finance receivables at the end of the period	28,244		36,357
Medium-term consumer loans | Third party lender
Changes in the allowance for the loan losses by product type
Balance at the beginning of the period	1,266	59
Provision	(148)	2,901
Charge-offs	(260)	(7)
Balance at the end of the period	858	2,953
Medium-term consumer loans | Consumer Borrower
Changes in the allowance for the loan losses by product type
Balance at the beginning of the period	11,174	1,456
Provision	5,556	6,933
Charge-offs	(8,083)	(5,633)
Recoveries	627	968
Balance at the end of the period	9,274	3,724
Total Finance receivables at the end of the period	$ 28,244	$ 28,872
Allowance as a percentage of receivable	32.84%	12.90%
Medium-term consumer loans | Troubled debt restructuring | Consumer Borrower
Changes in the allowance for the loan losses by product type
Provision and write off	$ 11	$ 10
Payment defaults for loans evaluated for impairment	22	23
Medium-term consumer loans | Credit service program (CSO Program)
Changes in the allowance for the loan losses by product type
Recoveries	368
Medium-term consumer loans | Ohio credit service program (CSO Program)
Changes in the allowance for the loan losses by product type
Recoveries		58
Total gross finance receivables for which accrual for third-party lender losses has been recorded	2,585		7,143
Required purchases	616	63
Check cashing | Consumer Borrower
Changes in the allowance for the loan losses by product type
Provision	1,320	$ 1,023
Debt buyer liability | Third party lender
Changes in the allowance for the loan losses by product type
Balance at the beginning of the period	3,474
Provision	2,809
Charge-offs	(2,875)
Balance at the end of the period	3,408
Total gross finance receivables for which accrual for third-party lender losses has been recorded	26,667		28,444
Total gross finance receivables for which accrual for third-party lender losses has been reserved	$ 3,408		$ 3,474

Finance Receivables, Credit Q_6

Finance Receivables, Credit Quality Information and Allowance for Loan Losses - Aging of receivables (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019
Past due finance receivables
Total delinquent	$ 9,401	$ 11,395
Total delinquent (as a percent)	12.90%	11.60%
Loans in non-accrual status	$ 1,614	$ 1,560
Gross receivables (as a percent)	2.20%	1.60%
Short-term consumer loans
Past due finance receivables
Loans in non-accrual status	$ 44,908	$ 61,973
Medium-term consumer loans
Past due finance receivables
Loans in non-accrual status	28,244	36,357
Consumer Borrower
Aging of receivables
Current finance receivables	$ 63,751	$ 86,935
Current finance receivables (as a percent)	87.10%	88.40%
Past due finance receivables
Loans in non-accrual status	$ 73,152	$ 98,330	$ 80,155
Gross receivables (as a percent)	100.00%	100.00%
Consumer Borrower | Past due finance receivables (1 - 30 days)
Past due finance receivables
Total delinquent	$ 6,418	$ 8,207
Total delinquent (as a percent)	8.80%	8.40%
Consumer Borrower | Past due finance receivables (31 - 60 days)
Past due finance receivables
Total delinquent	$ 2,451	$ 2,834
Total delinquent (as a percent)	3.40%	2.90%
Consumer Borrower | Past due finance receivables (61 - 90 days)
Past due finance receivables
Total delinquent	$ 532	$ 354
Total delinquent (as a percent)	0.70%	0.40%
Consumer Borrower | Short-term consumer loans
Past due finance receivables
Loans in non-accrual status	$ 44,908		51,283
Consumer Borrower | Short-term consumer loans | Past due finance receivables (1 - 30 days)
Past due finance receivables
Total delinquent	$ 2,299	$ 2,645
Total delinquent (as a percent)	3.20%	2.70%
Consumer Borrower | Secure Short Term Consumer Loans | Past due finance receivables (1 - 30 days)
Past due finance receivables
Total delinquent	$ 1,229	$ 1,513
Total delinquent (as a percent)	1.70%	1.50%
Consumer Borrower | Unsecure Short Term Consumer Loans | Past due finance receivables (1 - 30 days)
Past due finance receivables
Total delinquent	$ 1,070	$ 1,132
Total delinquent (as a percent)	1.50%	1.20%
Consumer Borrower | Medium-term consumer loans
Past due finance receivables
Loans in non-accrual status	$ 28,244		$ 28,872
Consumer Borrower | Medium-term consumer loans | Past due finance receivables (1 - 30 days)
Past due finance receivables
Total delinquent	$ 4,119	$ 5,562
Total delinquent (as a percent)	5.60%	5.70%
Consumer Borrower | Medium-term consumer loans | Past due finance receivables (31 - 60 days)
Past due finance receivables
Total delinquent	$ 2,451	$ 2,834
Total delinquent (as a percent)	3.40%	2.90%
Consumer Borrower | Medium-term consumer loans | Past due finance receivables (61 - 90 days)
Past due finance receivables
Total delinquent	$ 532	$ 354
Total delinquent (as a percent)	0.70%	0.30%
Consumer Borrower | Secure Medium Term Consumer Loans | Past due finance receivables (1 - 30 days)
Past due finance receivables
Total delinquent	$ 812	$ 1,321
Total delinquent (as a percent)	1.10%	1.30%
Consumer Borrower | Secure Medium Term Consumer Loans | Past due finance receivables (31 - 60 days)
Past due finance receivables
Total delinquent	$ 331	$ 461
Total delinquent (as a percent)	0.50%	0.50%
Consumer Borrower | Secure Medium Term Consumer Loans | Past due finance receivables (61 - 90 days)
Past due finance receivables
Total delinquent	$ 12	$ 10
Total delinquent (as a percent)	0.00%
Consumer Borrower | Unsecured Medium Term Consumer Loans | Past due finance receivables (1 - 30 days)
Past due finance receivables
Total delinquent	$ 3,307	$ 4,241
Total delinquent (as a percent)	4.50%	4.30%
Consumer Borrower | Unsecured Medium Term Consumer Loans | Past due finance receivables (31 - 60 days)
Past due finance receivables
Total delinquent	$ 2,120	$ 2,373
Total delinquent (as a percent)	2.90%	2.40%
Consumer Borrower | Unsecured Medium Term Consumer Loans | Past due finance receivables (61 - 90 days)
Past due finance receivables
Total delinquent	$ 520	$ 344
Total delinquent (as a percent)	0.70%	0.30%

Related Party Transactions an_2

Related Party Transactions and Balances (Details)	3 Months Ended
	Mar. 31, 2020USD ($)
Related Party Transactions and Balances
Related party transaction	$ 0

Goodwill and Other Intangible_3

Goodwill and Other Intangible Assets (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2019
Future estimated amortization expense on specifically identifiable intangibles
Goodwill		$ 11,288	$ 11,288
Other intangible assets	$ 2,536		2,650
Amortization of intangibles	$ 110	$ 110
Discount rate	17.00%
Intangible assets, fair value	$ 0
Trade names
Future estimated amortization expense on specifically identifiable intangibles
Other intangible assets	2,513		2,624
Favorable lease
Future estimated amortization expense on specifically identifiable intangibles
Other intangible assets	$ 23		$ 26

Goodwill and Other Intangible_4

Goodwill and Other Intangible Assets - Carrying amounts of goodwill by reportable segment (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019
Carrying amounts of goodwill by reportable segment
Goodwill, gross	$ 11,288
Accumulated impairment losses	(11,288)
Goodwill		$ 11,288	$ 11,288
Retail Financial Services
Carrying amounts of goodwill by reportable segment
Goodwill, gross	11,288
Accumulated impairment losses	$ (11,288)

Pledged Assets and Debt - Senio

Pledged Assets and Debt - Senior PIK (Details) - USD ($) $ in Thousands	3 Months Ended		12 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2019
Debt
Changes in the fair value of the PIK Notes	$ (37,573)	$ 14,645
Risk-free interest rate
Significant assumptions used in the Black Scholes option price methodology
PIK Notes, measurement inputs	0.33		1.65
Dividend yield
Significant assumptions used in the Black Scholes option price methodology
PIK Notes, measurement inputs	0		0
Expected volatility
Significant assumptions used in the Black Scholes option price methodology
PIK Notes, measurement inputs	43		39.30
Expected term (years)
Significant assumptions used in the Black Scholes option price methodology
PIK Notes, measurement inputs, term	3 years 8 months 12 days		3 years 11 months 12 days
Senior PIK notes payable | 10.75% senior secured notes due 2019
Debt
Changes in the fair value of the PIK Notes	$ (37,573)	$ 14,645
Senior PIK notes payable | 10.750% senior PIK notes due 2023
Debt
Interest rate (as a percent)	10.75%		10.75%
Principal	$ 307,860		$ 307,860
Principal, noncurrent	307,860		307,860
Discount	271,190		233,617
Discount, noncurrent	271,190		233,617
Fair value	36,670
Fair value, noncurrent	36,670
Net principal			74,243
Net principal, noncurrent			74,243
Senior PIK notes payable | 10.750% senior PIK notes due 2023 | Current Liabilities
Debt
Accrued interest	$ 9,653		$ 1,379

Pledged Assets and Debt - Secur

Pledged Assets and Debt - Secured Note Payable (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019	Dec. 12, 2018
Secured notes payable | 9.00% Secured Notes due June 2023
Senior Note Payable
Face amount of debt	$ 40,000		$ 42,000
Interest rate (as a percent)	9.00%		9.00%
Principal	$ 40,000	$ 40,000
Principal, noncurrent	40,000	40,000
Net principal	40,000	40,000
Net principal, noncurrent	40,000	40,000
Subsidiary notes payable
Senior Note Payable
Face amount of debt	69,000
Deferred issuance costs	1,165	373
Deferred issuance costs, current	1	1
Deferred Issuance costs, noncurrent	$ 1,164	$ 372

Pledged Assets and Debt - Subsi

Pledged Assets and Debt - Subsidiary Notes Payable (Details) - USD ($)	Jan. 15, 2019	Mar. 31, 2019	Apr. 24, 2020	Apr. 23, 2020	Mar. 31, 2020	Dec. 31, 2019	Sep. 09, 2019	Dec. 12, 2018
Debt
Net principal, current					$ 128,000	$ 127,000
Net principal, noncurrent					73,406,000	74,231,000
Repurchase of secured notes		$ (2,000,000)
Note, secured, due April 2020
Debt
Maximum borrowing capacity			$ 69,000	$ 73,000
Credit Facility
Debt
Amount repaid of the outstanding borrowings.	$ 2,000,000
Repurchase of secured notes	2,000,000
Outstanding amount					40,000,000
Credit Facility | Common units B
Debt
Outstanding amount	$ 7,143,000
Subsidiary notes payable
Debt
Principal					74,699,000	74,731,000
Principal, current					129,000	128,000
Principal, noncurrent					74,570,000	74,603,000
Deferred issuance costs					1,165,000	373,000
Deferred issuance costs, current					1,000	1,000
Deferred Issuance costs, noncurrent					1,164,000	372,000
Net principal					73,534,000	74,358,000
Net principal, current					128,000	127,000
Net principal, noncurrent					73,406,000	74,231,000
Face amount of debt					69,000,000
Subsidiary notes payable | Note, secured, due April 2021
Debt
Principal					73,000,000	73,000,000
Deferred issuance costs					1,159,000	367,000
Net principal					71,841,000	72,633,000
Face amount of debt					73,000,000
Long term debt					16.75
Subsidiary notes payable | Term Note, secured, due November 2024
Debt
Principal					761,000	777,000
Net principal					761,000	777,000
Face amount of debt					1,425,000
Long term debt					$ 1,425,000	$ 1,425,000
Interest rate (as a percent)					4.75%
Subsidiary notes payable | Note, secured, due April 2020
Debt
Principal								$ 63,500,000
Interest rate (as a percent)					16.75%	16.75%
Subsidiary notes payable | Note, secured, due April 2020 | Minimum
Debt
Principal							$ 70,000,000
Subsidiary notes payable | Note, secured, due April 2020 | Maximum
Debt
Principal							$ 73,000,000	$ 70,000,000
Subsidiary notes payable | Term Note, secured, due May 2021
Debt
Principal					$ 938,000	$ 954,000
Deferred issuance costs					6,000	6,000
Net principal					932,000	$ 948,000
Face amount of debt					$ 1,165,000
Interest rate (as a percent)					4.50%

Accounts Payable and Accrued _3

Accounts Payable and Accrued Liabilities (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Accounts Payable and Accrued Liabilities
Accounts payable	$ 5,789	$ 5,818
Accrued payroll and compensated absences	8,165	7,982
Wire transfers payable	1,547	1,244
Accrual for third-party losses	1,669	2,570
Debt buyer liability	3,408	3,474
Unearned CSO fees	455	2,846
Bill payment service liability	1,064	897
Lease termination	328	467
Other	4,414	4,897
Accounts payable and accrued liabilities	$ 26,839	$ 30,195

Operating and Capital Lease C_3

Operating and Capital Lease Commitments and Total Rental Expense - Lease Costs (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2020USD ($)lease	Mar. 31, 2019USD ($)
Lease cost:
Number of operating leases | lease	493
Operating lease cost	$ 4,469	$ 4,881
Short-term lease cost	1,518	1,047
Variable lease cost	294	16
Total lease cost	6,281	5,944
Operating cash flows from operating leases	4,409	4,819
Right-of-use assets obtained in exchange for new operating lease liabilities	$ 2,191	$ 1,701
Weighted-average remaining lease term - operating leases	3 years 9 months 18 days	2 years 8 months 12 days
Weighted-average discount rate - operating leases	9.00%	9.00%
Maximum
Lease cost:
Initial term	12 months

Operating and Capital Lease C_4

Operating and Capital Lease Commitments and Total Rental Expense - Future minimum lease payments for our operating leases (Details) $ in Thousands	Mar. 31, 2020USD ($)
Future minimum lease payments for our operating lease
Remaining 2020	$ 11,833
2021	12,142
2022	8,007
2023	4,760
2024	2,783
Thereafter	3,683
Total minimum lease payments	43,208
Less imputed interest	(6,576)
Present value of net minimum lease payments	36,632
Less current portion of operating lease obligation	12,741
Operating lease obligation	$ 23,891

Concentrations of Credit Risk_2

Concentrations of Credit Risks (Details) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2020USD ($)state	Dec. 31, 2019USD ($)
Concentration of credit risks
Total gross finance receivables for which accrual for third-party lender losses has been recorded	$ 3,408	$ 3,474
Third party lender
Concentration of credit risks
Total gross finance receivables for which accrual for third-party lender losses has been recorded	26,667	28,444
Third party lender | Credit service program (CSO Program)
Concentration of credit risks
Total gross finance receivables for which accrual for third-party lender losses has been recorded	$ 5,839	12,096
Finance receivables
Concentration of credit risks
Number of states in which customers are living | state	31
Finance receivables | Geographic concentration risk
Concentration of credit risks
Balance Outstanding	$ 73,152	$ 98,330
Percentage of Total Outstanding	100.00%	100.00%
Finance receivables | Geographic concentration risk | Alabama
Concentration of credit risks
Balance Outstanding	$ 9,762	$ 12,079
Percentage of Total Outstanding	13.30%	12.30%
Finance receivables | Geographic concentration risk | Arizona
Concentration of credit risks
Balance Outstanding	$ 9,700	$ 11,807
Percentage of Total Outstanding	13.30%	12.00%
Finance receivables | Geographic concentration risk | California
Concentration of credit risks
Balance Outstanding	$ 15,863	$ 26,454
Percentage of Total Outstanding	21.70%	26.90%
Finance receivables | Geographic concentration risk | Mississippi
Concentration of credit risks
Balance Outstanding	$ 6,893	$ 8,747
Percentage of Total Outstanding	9.40%	8.90%
Finance receivables | Geographic concentration risk | Virginia
Concentration of credit risks
Balance Outstanding	$ 10,607	$ 12,138
Percentage of Total Outstanding	14.50%	12.30%
Finance receivables | Geographic concentration risk | Other retail segment states
Concentration of credit risks
Balance Outstanding	$ 15,509	$ 21,119
Percentage of Total Outstanding	21.20%	21.50%
Finance receivables | Geographic concentration risk | Other Internet Segment States
Concentration of credit risks
Balance Outstanding	$ 4,818	$ 5,986
Percentage of Total Outstanding	6.60%	6.10%
Short-term consumer loans | Texas credit service program (CSO Program)
Concentration of credit risks
Total gross finance receivables for which accrual for third-party lender losses has been recorded	$ 3,254	$ 4,953
Medium-term consumer loans | Ohio credit service program (CSO Program)
Concentration of credit risks
Total gross finance receivables for which accrual for third-party lender losses has been recorded	$ 2,585	$ 7,143

Business Segments (Details)

Business Segments (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2020USD ($)segment	Mar. 31, 2019USD ($)	Dec. 31, 2019USD ($)
Business segment
Number of operating segments | segment	2
Total Assets	$ 215,360	$ 267,566	$ 246,825
Goodwill		11,288	11,288
Other Intangible Assets	2,536	3,014	$ 2,650
Total revenues	$ 75,979	$ 86,496
Total Revenues, % of Revenue	100.00%	100.00%
Provision for loan losses	$ 19,729	$ 21,286
Provision for Loan Losses, % of Revenue	26.00%	24.60%
Depreciation and Amortization	$ 4,580	$ 8,205
Depreciation and Amortization, % of Revenue	6.00%	9.50%
Other Operating Expenses	$ 34,927	$ 33,154
Other Operating Expenses, % of Revenue	45.90%	38.30%
Operating gross profit	$ 16,743	$ 23,851
Operating Gross Profit, % of Revenue	22.10%	27.60%
Interest Expense, net	$ 13,199	$ 11,386
Interest Expense, net, % of Revenue	17.40%	13.20%
Depreciation and amortization	$ 957	$ 1,481
Depreciation and Amortization, % of Revenue	1.3	1.7
Goodwill, Impairment	$ 11,288
Goodwill impairment, % of Revenue	14.9
Other Corporate Expenses	$ 18,215	$ 17,099
Other Corporate Expenses, % of Revenue	24.00%	19.80%
Loss from continuing operations, before tax	$ (26,916)	$ (6,115)
Income (loss) from Continuing Operations, before tax, % of Revenue	(35.40%)	(7.10%)
Unallocated (Income) Expenses
Business segment
Other Corporate Expenses	$ 18,215	$ 17,099
Loss from continuing operations, before tax	(18,215)	(17,099)
Retail Financial Services
Business segment
Total Assets	178,753	230,491
Goodwill		11,288
Other Intangible Assets	2,497	2,882
Total revenues	$ 66,007	$ 75,984
Total Revenues, % of Revenue	100.00%	100.00%
Provision for loan losses	$ 14,968	$ 17,250
Provision for Loan Losses, % of Revenue	22.70%	22.70%
Depreciation and Amortization	$ 4,580	$ 8,205
Depreciation and Amortization, % of Revenue	6.90%	10.80%
Other Operating Expenses	$ 33,731	$ 32,021
Other Operating Expenses, % of Revenue	51.10%	42.10%
Operating gross profit	$ 12,728	$ 18,508
Operating Gross Profit, % of Revenue	19.30%	24.40%
Interest Expense, net	$ 8,655	$ 7,897
Interest Expense, net, % of Revenue	13.10%	10.40%
Depreciation and amortization	$ 925	$ 1,389
Depreciation and Amortization, % of Revenue	1.4	1.8
Goodwill, Impairment	$ 11,288
Goodwill impairment, % of Revenue	17.1
Loss from continuing operations, before tax	$ (8,140)	$ 9,222
Income (loss) from Continuing Operations, before tax, % of Revenue	(12.30%)	12.10%
Internet Financial Services
Business segment
Total Assets	$ 36,607	$ 37,075
Other Intangible Assets	39	132
Total revenues	$ 9,972	$ 10,512
Total Revenues, % of Revenue	100.00%	100.00%
Provision for loan losses	$ 4,761	$ 4,036
Provision for Loan Losses, % of Revenue	47.70%	38.40%
Other Operating Expenses	$ 1,196	$ 1,133
Other Operating Expenses, % of Revenue	12.00%	10.80%
Operating gross profit	$ 4,015	$ 5,343
Operating Gross Profit, % of Revenue	40.30%	50.80%
Interest Expense, net	$ 4,544	$ 3,489
Interest Expense, net, % of Revenue	45.60%	33.20%
Depreciation and amortization	$ 32	$ 92
Depreciation and Amortization, % of Revenue	0.3	0.9
Loss from continuing operations, before tax	$ (561)	$ 1,762
Income (loss) from Continuing Operations, before tax, % of Revenue	(5.60%)	16.80%

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Income Taxes
Liability recorded for unrecognized tax benefits	$ 0	$ 0
Gross deferred tax assets	42,926	32,622
Valuation allowance	42,926	32,606
Net deferred tax liability		$ 16
Credits or net operating losses	$ 0

Transactions with Variable In_2

Transactions with Variable Interest Entities (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Variable Interest Entities
Accrual for third-party losses	$ 1,669	$ 2,570
Total gross finance receivables for which accrual for third-party lender losses has been recorded	3,408	3,474
Insight Holdings
Variable Interest Entities
Outstanding amount of active third party consumer loans	5,839	12,096
Accrual for third-party losses	1,669	2,570
Short-term consumer loans | Insight Holdings
Variable Interest Entities
Outstanding amount of active third party consumer loans	3,254	4,953
Medium-term consumer loans
Variable Interest Entities
Outstanding amount of active third party consumer loans	2,585	7,143
Third party lender
Variable Interest Entities
Total gross finance receivables for which accrual for third-party lender losses has been recorded	$ 26,667	$ 28,444

Subsequent Event (Details)

Subsequent Event (Details) - USD ($)	Apr. 30, 2020	Apr. 22, 2020	Apr. 24, 2020	Apr. 23, 2020
Note, secured, due April 2020
Subsequent Events
Maximum borrowing capacity			$ 69,000	$ 73,000
Mandatory repayment due	$ 8,000
Allowable dividends	$ 7,000
Maximum | Subsequent Event
Subsequent Events
Interest on open ended credit		36.00%