Accounts Receivable, Net | Accounts Receivable, Net Accounts receivable, net were as follows: March 31, December 31, Invoiced $ 658 $ 660 Accrued (1) 212 216 Allowance for doubtful accounts (63) (58) Accounts receivable, net $ 807 $ 818 _____________ (1) Accrued receivables include amounts to be invoiced in the subsequent quarter for current services provided. The allowance for doubtful accounts was as follows: 2022 2021 Balance at January 1 st $ 58 $ 69 Provision 9 4 Charge-offs (3) (5) Recoveries and other (1) (1) 0 Balance at March 31 st $ 63 $ 68 _____________ (1) Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations. We perform ongoing credit evaluations of our customers and adjust credit limits based upon customer payment history and current creditworthiness. The allowance for uncollectible accounts receivable is determined based on an assessment of past collection experience as well as consideration of current and future economic conditions and changes in our customer collection trends. Based on that assessment the allowance for doubtful accounts as a percent of gross accounts receivable was 7.2% at March 31, 2022 and 6.6% at December 31, 2021. The increase in the allowance is primarily due to an increased provision to cover expected write-offs of receivables in our Russian subsidiary. Accounts Receivable Sales Arrangements Accounts receivable sales arrangements are utilized in the normal course of business as part of our cash and liquidity management. The accounts receivable sold are generally short-term trade receivables with payment due dates of less than 60 days. We have one facility in Europe that enables us to sell accounts receivable associated with our distributor network on an ongoing basis, without recourse. Under this arrangement, we sell our entire interest in the related accounts receivable for cash and no portion of the payment is held back or deferred by the purchaser. Of the accounts receivable sold and derecognized from our balance sheet, $87 and $102 remained uncollected as of March 31, 2022 and December 31, 2021, respectively. Accounts receivable sales activity was as follows: Three Months Ended 2022 2021 Accounts receivable sales (1) $ 116 $ 107 ____________ (1) Losses on sales were not material. Customers may also enter into structured-payable arrangements that require us to sell our receivables from that customer to a third-party financial institution, which then makes payments to us to settle the customer's receivable. In these instances, we ensure the sale of the receivables are bankruptcy-remote and the payment made to us is without recourse. The activity associated with these arrangements is not reflected in this disclosure, as payments under these arrangements have not been material and these are customer directed arrangements. Finance receivables include sales-type leases and installment loans arising from the marketing of our equipment. These receivables are typically collateralized by a security interest in the underlying assets. Finance receivables, net were as follows: March 31, December 31, Gross receivables $ 3,490 $ 3,568 Unearned income (365) (380) Subtotal 3,125 3,188 Residual values — — Allowance for doubtful accounts (120) (118) Finance receivables, net 3,005 3,070 Less: Billed portion of finance receivables, net 89 94 Less: Current portion of finance receivables not billed, net 1,023 1,042 Finance receivables due after one year, net $ 1,893 $ 1,934 Finance Receivables – Allowance for Credit Losses and Credit Quality Our finance receivable portfolios are primarily in the U.S., Canada and EMEA. We generally establish customer credit limits and estimate the allowance for credit losses on a country or geographic basis. Customer credit limits are based upon an initial evaluation of the customer's credit quality and we adjust that limit accordingly based upon ongoing credit assessments of the customer, including payment history and changes in credit quality. The allowance for doubtful credit losses is principally determined based on an assessment of origination year and past collection experience as well as consideration of current and future economic conditions and changes in our customer collection trends. Based on that assessment, the allowance for doubtful credit losses as a percentage of gross finance receivables (net of unearned income) was 3.8% at March 31, 2022 and 3.7% at December 31, 2021. In determining the level of reserve required, we critically assessed current and forecasted economic conditions in light of the COVID-19 pandemic to ensure we objectively included those expected impacts in the determination of our reserve. Our assessment also included a review of current portfolio credit metrics and the level of write-offs incurred over the past year of the COVID-19 pandemic. Our allowance for doubtful finance receivables is effectively determined by geography. The risk characteristics in our finance receivable portfolio segments are generally consistent with the risk factors associated with the economies of the countries/regions included in those geographies. Since EMEA is comprised of various countries and regional economies, the risk profile within that portfolio segment is somewhat more diversified due to the varying economic conditions among and within the countries. Although actual finance receivable write-offs incurred to date continue to lag expectations, we believe our current reserve position remains sufficient to cover expected future losses that may result from current and future macro-economic conditions. We continue to believe that uncertainties remain as economies continue to recover from the impacts of the COVID-19 pandemic including the cessation of government support as well as labor, interest rate and inflation risks and the potential for higher taxes. In addition, there is also considerable uncertainty regarding the impact the Russia/Ukraine war and related global sanctions will have on the macro or global economy. As a result of these uncertainties, our reserves as a percent of receivables have remained elevated and fairly consistent subsequent to the first quarter 2020 increase to initially record expected losses from the COVID-19 pandemic. We continue to monitor developments in future economic conditions, and as a result, our reserves may need to be updated in future periods. The allowance for doubtful accounts as well as the related investment in finance receivables were as follows: United States Canada EMEA (1) Total Balance at December 31, 2021 $ 77 $ 11 $ 30 $ 118 Provision 3 — 3 6 Charge-offs (2) (1) (1) (4) Recoveries and other (2) — 1 (1) — Balance at March 31, 2022 $ 78 $ 11 $ 31 $ 120 Finance receivables as of March 31, 2022 collectively evaluated for impairment (3) $ 1,863 $ 246 $ 1,016 $ 3,125 Balance at December 31, 2020 $ 77 $ 15 $ 41 $ 133 Provision 2 1 3 6 Charge-offs (2) — (1) (3) Recoveries and other (2) 1 — (2) (1) Balance at March 31, 2021 $ 78 $ 16 $ 41 $ 135 Finance receivables as of March 31, 2021 collectively evaluated for impairment (3) $ 1,806 $ 288 $ 1,118 $ 3,212 _____________ (1) Includes developing market countries. (2) Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations. (3) Total Finance receivables exclude the allowance for credit losses of $120 and $135 at March 31, 2022 and 2021, respectively. In the U.S., customers are further evaluated by class based on the type of lease origination. The primary categories are direct, which primarily includes leases originated directly with end customers through bundled lease arrangements, and indirect, which primarily includes leases originated through our XBS sales channel and lease financing to end-user customers who purchased equipment we sold to distributors or resellers. We evaluate our customers based on the following credit quality indicators: • Low Credit Risk: This rating includes accounts with excellent to good business credit, asset quality and capacity to meet financial obligations. These customers are less susceptible to adverse effects due to shifts in economic conditions or changes in circumstance. The rating generally equates to a Standard & Poor's (S&P) rating of BBB- or better. Loss rates in this category in the normal course are generally less than 1%. • Average Credit Risk: This rating includes accounts with average credit risk that are more susceptible to loss in the event of adverse business or economic conditions. This rating generally equates to a BB S&P rating. Although we experience higher loss rates associated with this customer class, we believe the risk is somewhat mitigated by the fact that our leases are fairly well dispersed across a large and diverse customer base. In addition, the higher loss rates are largely offset by the higher rates of return we obtain with such leases. Loss rates in this category in the normal course are generally in the range of 2% to 5%. • High Credit Risk: This rating includes accounts that have marginal credit risk such that the customer’s ability to make repayment is impaired or may likely become impaired. We use numerous strategies to mitigate risk including higher rates of interest, prepayments, personal guarantees, etc. Accounts in this category include customers who were downgraded during the term of the lease from low and average credit risk evaluation when the lease was originated. Accordingly, there is a distinct possibility for a loss of principal and interest or customer default. The loss rates in this category in the normal course are generally in the range of 7% to 10%. Credit quality indicators are updated at least annually, or more frequently to the extent required by economic conditions, and the credit quality of any given customer can change during the life of the portfolio. Details about our finance receivables portfolio based on geography, origination year and credit quality indicators are as follows: March 31, 2022 2022 2021 2020 2019 2018 Prior Total United States (Direct) Low Credit Risk $ 43 $ 128 $ 110 $ 85 $ 54 $ 15 $ 435 Average Credit Risk 24 47 39 52 20 7 189 High Credit Risk 12 86 66 27 12 5 208 Total $ 79 $ 261 $ 215 $ 164 $ 86 $ 27 $ 832 United States (Indirect) Low Credit Risk $ 66 $ 205 $ 124 $ 83 $ 30 $ 7 $ 515 Average Credit Risk 55 200 99 69 31 6 460 High Credit Risk 8 24 14 6 3 1 56 Total $ 129 $ 429 $ 237 $ 158 $ 64 $ 14 $ 1,031 Canada Low Credit Risk $ 5 $ 30 $ 26 $ 20 $ 11 $ 3 $ 95 Average Credit Risk 8 33 32 25 13 5 116 High Credit Risk 1 8 12 6 5 3 35 Total $ 14 $ 71 $ 70 $ 51 $ 29 $ 11 $ 246 EMEA (1) Low Credit Risk $ 107 $ 190 $ 120 $ 90 $ 49 $ 11 $ 567 Average Credit Risk 76 126 86 69 30 8 395 High Credit Risk 9 15 13 11 5 1 54 Total $ 192 $ 331 $ 219 $ 170 $ 84 $ 20 $ 1,016 Total Finance Receivables Low Credit Risk $ 221 $ 553 $ 380 $ 278 $ 144 $ 36 $ 1,612 Average Credit Risk 163 406 256 215 94 26 1,160 High Credit Risk 30 133 105 50 25 10 353 Total $ 414 $ 1,092 $ 741 $ 543 $ 263 $ 72 $ 3,125 December 31, 2021 2021 2020 2019 2018 2017 Prior Total United States (Direct) Low Credit Risk $ 148 $ 121 $ 98 $ 68 $ 21 $ 3 $ 459 Average Credit Risk 60 40 57 23 8 2 190 High Credit Risk 91 73 31 16 6 1 218 Total $ 299 $ 234 $ 186 $ 107 $ 35 $ 6 $ 867 United States (Indirect) Low Credit Risk $ 235 $ 145 $ 100 $ 43 $ 11 $ — $ 534 Average Credit Risk 201 103 74 35 10 — 423 High Credit Risk 24 15 8 4 1 — 52 Total $ 460 $ 263 $ 182 $ 82 $ 22 $ — $ 1,009 Canada Low Credit Risk $ 32 $ 27 $ 22 $ 13 $ 3 $ 1 $ 98 Average Credit Risk 34 34 27 15 6 1 117 High Credit Risk 8 12 7 5 4 — 36 Total $ 74 $ 73 $ 56 $ 33 $ 13 $ 2 $ 251 EMEA (1) Low Credit Risk $ 229 $ 143 $ 121 $ 71 $ 22 $ 6 $ 592 Average Credit Risk 156 109 84 45 15 3 412 High Credit Risk 18 15 13 8 3 — 57 Total $ 403 $ 267 $ 218 $ 124 $ 40 $ 9 $ 1,061 Total Finance Receivables Low Credit Risk $ 644 $ 436 $ 341 $ 195 $ 57 $ 10 $ 1,683 Average Credit Risk 451 286 242 118 39 6 1,142 High Credit Risk 141 115 59 33 14 1 363 Total $ 1,236 $ 837 $ 642 $ 346 $ 110 $ 17 $ 3,188 _____________ (1) Includes developing market countries. The aging of our receivables portfolio is based upon the number of days an invoice is past due. Receivables that are more than 90 days past due are considered delinquent. Receivable losses are charged against the allowance when management believes the uncollectibility of the receivable is confirmed and is generally based on individual credit evaluations, results of collection efforts and specific circumstances of the customer. Subsequent recoveries, if any, are credited to the allowance. We generally continue to maintain equipment on lease and provide services to customers that have invoices for finance receivables that are 90 days or more past due and, as a result of the bundled nature of billings, we also continue to accrue interest on those receivables. However, interest revenue for such billings is only recognized if collectability is deemed reasonably assured. The aging of our billed finance receivables is as follows: March 31, 2022 Current 31-90 Days Past Due >90 Days Past Due Total Billed Unbilled Total Finance Receivables >90 Days and Accruing Direct $ 26 $ 6 $ 7 $ 39 $ 793 $ 832 $ 50 Indirect 23 6 4 33 998 1,031 — Total United States 49 12 11 72 1,791 1,863 50 Canada 6 2 — 8 238 246 10 EMEA (1) 8 2 1 11 1,005 1,016 9 Total $ 63 $ 16 $ 12 $ 91 $ 3,034 $ 3,125 $ 69 December 31, 2021 Current 31-90 Days Past Due >90 Days Past Due Total Billed Unbilled Total Finance Receivables >90 Days and Accruing Direct $ 28 $ 7 $ 7 $ 42 $ 825 $ 867 $ 61 Indirect 28 5 4 37 972 1,009 — Total United States 56 12 11 79 1,797 1,876 61 Canada 6 1 — 7 244 251 9 EMEA (1) 9 2 1 12 1,049 1,061 13 Total $ 71 $ 15 $ 12 $ 98 $ 3,090 $ 3,188 $ 83 _____________ (1) Includes developing market countries Secured Borrowings and Collateral In January 2022, we sold $789 of U.S. based finance receivables to a consolidated special purpose entity (SPE). At March 31, 2022, the SPE held $758 of total Finance receivables, net, which are included in our Condensed Consolidated Balance Sheet as collateral for a secured loan. In September 2021, we sold $331 of U.S. based finance receivables to a consolidated SPE. At March 31, 2022 and December 31, 2021, the SPE held $272 and $308, respectively, of total Finance receivables, net, which are included in our Condensed Consolidated Balance Sheet as collateral for a secured loan. Refer to Note 13 - Debt, for additional information related to these arrangements. |