Accounts Receivable, Net | Accounts Receivable, Net Accounts receivable, net were as follows: March 31, December 31, Invoiced $ 660 $ 698 Accrued (1) 211 211 Allowance for doubtful accounts (53) (52) Accounts receivable, net $ 818 $ 857 _____________ (1) Accrued receivables include amounts to be invoiced in the subsequent quarter for current services provided. The allowance for doubtful accounts was as follows: 2023 2022 Balance at January 1 st $ 52 $ 58 Provision 3 9 Charge-offs (5) (3) Recoveries and other (1) 3 (1) Balance at March 31 st $ 53 $ 63 _____________ (1) Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations. We perform ongoing credit evaluations of our customers and adjust credit limits based upon customer payment history and current creditworthiness. The allowance for uncollectible accounts receivable is determined based on an assessment of past collection experience as well as consideration of current and future economic conditions and changes in our customer collection trends. Based on that assessment the allowance for doubtful accounts as a percent of gross accounts receivable was 6.1% at March 31, 2023 and 5.7% at December 31, 2022. Accounts Receivable Sales Arrangements Accounts receivable sales arrangements are utilized in the normal course of business as part of our cash and liquidity management. The accounts receivable sold are generally short-term trade receivables with payment due dates of less than 60 days. We have one facility in Europe that enables us to sell accounts receivable associated with our distributor network on an ongoing basis, without recourse. Under this arrangement, we sell our entire interest in the related accounts receivable for cash and no portion of the payment is held back or deferred by the purchaser. Of the accounts receivable sold and derecognized from our balance sheet, $73 and $159 remained uncollected as of March 31, 2023 and December 31, 2022, respectively. Accounts receivable sales activity was as follows: Three Months Ended 2023 2022 Accounts receivable sales (1) $ 86 $ 116 ____________ (1) Losses on sales were not material. Customers may also enter into structured-payable arrangements that require us to sell our receivables from that customer to a third-party financial institution, which then makes payments to us to settle the customer's receivable. In these instances, we ensure the sale of the receivables are bankruptcy-remote and the payment made to us is without recourse. The activity associated with these arrangements is not reflected in this disclosure, as payments under these arrangements have not been material and these are customer directed arrangements. Finance receivables include sales-type leases and installment loans arising from the marketing of our equipment. These receivables are typically collateralized by a security interest in the underlying assets. Finance receivables, net were as follows: March 31, December 31, Gross receivables $ 3,438 $ 3,593 Unearned income (357) (374) Subtotal 3,081 3,219 Residual values — — Allowance for doubtful accounts (101) (117) Finance receivables, net 2,980 3,102 Less: Billed portion of finance receivables, net 94 93 Less: Current portion of finance receivables not billed, net 1,022 1,061 Finance receivables due after one year, net $ 1,864 $ 1,948 Finance Receivables – Allowance for Credit Losses and Credit Quality Our finance receivable portfolios are primarily in the U.S., Canada and EMEA. We generally establish customer credit limits and estimate the allowance for credit losses on a country or geographic basis. Customer credit limits are based upon an initial evaluation of the customer's credit quality and we adjust that limit accordingly based upon ongoing credit assessments of the customer, including payment history and changes in credit quality. The allowance for doubtful credit losses is principally determined based on an assessment of origination year and past collection experience as well as consideration of current and future economic conditions and changes in our customer collection trends. Based on that assessment, the allowance for doubtful credit losses as a percentage of gross finance receivables (net of unearned income) was 3.3% at March 31, 2023 and 3.6% at December 31, 2022. Our finance receivable bad debt provision was a $12 credit in the first quarter 2023 primarily related to a reserve release in the U.S. of approximately $12 due to the favorable reassessment of the credit exposure on a large customer receivable balance after a contract amendment which improved our credit position as well as a reserve release of approximately $5 related to the sale of finance receivables on a non-recourse basis as part of the on-going sales under the Receivable Funding Agreement - see Sales of Receivables below. Our allowance for doubtful finance receivables is effectively determined by geography. The risk characteristics in our finance receivable portfolio segments are generally consistent with the risk factors associated with the economies of the countries/regions included in those geographies. Since EMEA is comprised of various countries and regional economies, the risk profile within that portfolio segment is somewhat more diversified due to the varying economic conditions among and within the countries. In determining the level of reserve required we critically assessed current and forecasted economic conditions and trends to ensure we objectively considered those expected impacts in the determination of our reserve. Our assessment also included a review of current portfolio credit metrics and the level of write-offs incurred over the past year. We believe our current reserve position remains sufficient to cover expected future losses that may result from current and future macro-economic conditions including higher inflation, interest rates, and the potential for recessions in the geographic areas of our customers. We continue to monitor developments in future economic conditions and trends, and as a result, our reserves may need to be updated in future periods. The allowance for doubtful accounts as well as the related investment in finance receivables were as follows: United States Canada EMEA (1) Total Balance at December 31, 2022 $ 83 $ 7 $ 27 $ 117 Provision (15) — 3 (12) Charge-offs (5) — (2) (7) Recoveries and other (2) 2 — 1 3 Balance at March 31, 2023 $ 65 $ 7 $ 29 $ 101 Balance at December 31, 2021 $ 77 $ 11 $ 30 $ 118 Provision 3 — 3 6 Charge-offs (2) (1) (1) (4) Recoveries and other (2) — 1 (1) — Balance at March 31, 2022 $ 78 $ 11 $ 31 $ 120 Finance receivables collectively evaluated for impairment (3) March 31, 2023 (3) $ 1,756 $ 233 $ 1,092 $ 3,081 March 31, 2022 (3) $ 1,863 $ 246 $ 1,016 $ 3,125 _____________ (1) Includes developing market countries. (2) Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations. (3) Total Finance receivables exclude the allowance for credit losses of $101 and $120 at March 31, 2023 and 2022, respectively. In the U.S., customers are further evaluated by class based on the type of lease origination. The primary categories are direct, which primarily includes leases originated directly with end-user customers through bundled lease arrangements, and indirect, which primarily includes leases originated through our XBS sales channel and lease financing to end-user customers who purchased equipment we sold to distributors or resellers. We evaluate our customers based on the following credit quality indicators: • Low Credit Risk: This rating includes accounts with excellent to good business credit, asset quality and capacity to meet financial obligations. These customers are less susceptible to adverse effects due to shifts in economic conditions or changes in circumstance. The rating generally equates to a Standard & Poor's (S&P) rating of BBB- or better. Loss rates in this category in the normal course are generally less than 1%. • Average Credit Risk: This rating includes accounts with average credit risk that are more susceptible to loss in the event of adverse business or economic conditions. This rating generally equates to a BB S&P rating. Although we experience higher loss rates associated with this customer class, we believe the risk is somewhat mitigated by the fact that our leases are fairly well dispersed across a large and diverse customer base. In addition, the higher loss rates are largely offset by the higher rates of return we obtain with such leases. Loss rates in this category in the normal course are generally in the range of 2% to 5%. • High Credit Risk: This rating includes accounts that have marginal credit risk such that the customer’s ability to make repayment is impaired or may likely become impaired. We use numerous strategies to mitigate risk including higher rates of interest, prepayments, personal guarantees, etc. Accounts in this category include customers who were downgraded during the term of the lease from low and average credit risk evaluation when the lease was originated. Accordingly, there is a distinct possibility for a loss of principal and interest or customer default. The loss rates in this category in the normal course are generally in the range of 7% to 10%. Credit quality indicators are updated at least annually, or more frequently to the extent required by economic conditions, and the credit quality of any given customer can change during the life of the portfolio. Details about our finance receivables portfolio based on geography, origination year and credit quality indicators are as follows: March 31, 2023 2023 2022 2021 2020 2019 Prior Total United States (Direct) Low Credit Risk $ 59 $ 69 $ 85 $ 69 $ 44 $ 16 $ 342 Average Credit Risk 32 50 70 36 26 7 221 High Credit Risk 12 41 30 32 12 6 133 Total $ 103 $ 160 $ 185 $ 137 $ 82 $ 29 $ 696 Charge-offs $ — $ — $ — $ — $ — $ 1 $ 1 United States (Indirect) Low Credit Risk $ 100 $ 211 $ 141 $ 73 $ 38 $ 8 $ 571 Average Credit Risk 61 170 119 52 27 5 434 High Credit Risk 8 20 16 7 3 1 55 Total $ 169 $ 401 $ 276 $ 132 $ 68 $ 14 $ 1,060 Charge-offs $ — $ — $ 1 $ — $ 1 $ 2 $ 4 Canada Low Credit Risk $ 13 $ 30 $ 20 $ 14 $ 9 $ 3 $ 89 Average Credit Risk 18 43 23 19 13 3 119 High Credit Risk 2 6 5 7 3 2 25 Total $ 33 $ 79 $ 48 $ 40 $ 25 $ 8 $ 233 Charge-offs $ — $ — $ — $ — $ — $ — $ — EMEA (1) Low Credit Risk $ 84 $ 258 $ 155 $ 80 $ 48 $ 18 $ 643 Average Credit Risk 47 148 98 58 37 12 400 High Credit Risk 5 17 12 8 6 1 49 Total $ 136 $ 423 $ 265 $ 146 $ 91 $ 31 $ 1,092 Charge-offs $ — $ 1 $ — $ — $ — $ 1 $ 2 Total Finance Receivables Low Credit Risk $ 256 $ 568 $ 401 $ 236 $ 139 $ 45 $ 1,645 Average Credit Risk 158 411 310 165 103 27 1,174 High Credit Risk 27 84 63 54 24 10 262 Total $ 441 $ 1,063 $ 774 $ 455 $ 266 $ 82 $ 3,081 Total Charge-offs $ — $ 1 $ 1 $ — $ 1 $ 4 $ 7 December 31, 2022 2022 2021 2020 2019 2018 Prior Total United States (Direct) Low Credit Risk $ 173 $ 104 $ 80 $ 53 $ 23 $ 2 $ 435 Average Credit Risk 83 36 26 28 7 2 182 High Credit Risk 71 70 49 18 6 2 216 Total $ 327 $ 210 $ 155 $ 99 $ 36 $ 6 $ 833 United States (Indirect) Low Credit Risk $ 249 $ 165 $ 91 $ 49 $ 12 $ 1 $ 567 Average Credit Risk 210 156 73 40 11 — 490 High Credit Risk 22 20 9 5 2 — 58 Total $ 481 $ 341 $ 173 $ 94 $ 25 $ 1 $ 1,115 Canada Low Credit Risk $ 31 $ 22 $ 17 $ 12 $ 5 $ — $ 87 Average Credit Risk 46 25 22 16 5 — 114 High Credit Risk 6 6 8 4 2 1 27 Total $ 83 $ 53 $ 47 $ 32 $ 12 $ 1 $ 228 EMEA (1) Low Credit Risk $ 269 $ 167 $ 90 $ 59 $ 24 $ 5 $ 614 Average Credit Risk 152 105 63 43 15 3 381 High Credit Risk 17 13 9 7 2 — 48 Total $ 438 $ 285 $ 162 $ 109 $ 41 $ 8 $ 1,043 Total Finance Receivables Low Credit Risk $ 722 $ 458 $ 278 $ 173 $ 64 $ 8 $ 1,703 Average Credit Risk 491 322 184 127 38 5 1,167 High Credit Risk 116 109 75 34 12 3 349 Total $ 1,329 $ 889 $ 537 $ 334 $ 114 $ 16 $ 3,219 _____________ (1) Includes developing market countries. The aging of our receivables portfolio is based upon the number of days an invoice is past due. Receivables that are more than 90 days past due are considered delinquent. Receivable losses are charged against the allowance when management believes the uncollectibility of the receivable is confirmed and is generally based on individual credit evaluations, results of collection efforts and specific circumstances of the customer. Subsequent recoveries, if any, are credited to the allowance. We generally continue to maintain equipment on lease and provide services to customers that have invoices for finance receivables that are 90 days or more past due and, as a result of the bundled nature of billings, we also continue to accrue interest on those receivables. However, interest revenue for such billings is only recognized if collectability is deemed probable. The aging of our billed finance receivables is as follows: March 31, 2023 Current 31-90 Days Past Due >90 Days Past Due Total Billed Unbilled Total Finance Receivables >90 Days and Accruing Direct $ 28 $ 6 $ 5 $ 39 $ 657 $ 696 $ 40 Indirect 31 7 4 42 1,018 1,060 — Total United States 59 13 9 81 1,675 1,756 40 Canada 5 1 — 6 227 233 8 EMEA (1) 8 2 1 11 1,081 1,092 11 Total $ 72 $ 16 $ 10 $ 98 $ 2,983 $ 3,081 $ 59 December 31, 2022 Current 31-90 Days Past Due >90 Days Past Due Total Billed Unbilled Total Finance Receivables >90 Days and Accruing Direct $ 30 $ 6 $ 6 $ 42 $ 791 $ 833 $ 47 Indirect 27 6 4 37 1,078 1,115 — Total United States 57 12 10 79 1,869 1,948 47 Canada 5 1 — 6 222 228 6 EMEA (1) 9 2 1 12 1,031 1,043 12 Total $ 71 $ 15 $ 11 $ 97 $ 3,122 $ 3,219 $ 65 _____________ (1) Includes developing market countries Sales of Receivables In December 2022, the Company entered into a Receivables Funding Agreement with an affiliate of HPS Investment Partners (the Purchaser) pursuant to which the Company agreed to offer for sale, and Purchaser agreed to purchase, certain eligible pools of finance receivables on a monthly basis in transactions structured as "true sales at law" and bankruptcy remote transfers and we have received an opinion to that effect from outside legal counsel. Accordingly, the receivables sold were derecognized from our financial statements and the Purchaser does not have recourse back to the Company for uncollectible receivables. The Receivables Funding Agreement has an initial term through January 31, 2024, with automatic one-year extensions thereafter, unless terminated by either the Company or the Purchaser. The Receivables Funding Agreement contemplates lease receivable sales totaling approximately $600 during the initial term. Additionally, the Company will continue to service the lease receivables for a specified fee and will also be paid a commission on lease receivables sold under the Receivables Funding Agreement. Of the finance receivables sold and derecognized from our balance sheet, $311 and $60 remained uncollected as of March 31, 2023, and December 31, 2022, respectively. Finance receivable sales activity was as follows: March 31, December 31, Finance receivable sales - net proceeds (1) $ 261 $ 61 Gain on sale/Commissions (2) 2 2 Servicing revenue (2) $ 1 $ — _____________ (1) Cash proceeds were reported in Net cash provided by operating activities. (2) Recorded in Services, maintenance and rentals as Other Revenue. Secured Borrowings and Collateral In 2022 and 2021, we sold certain finance receivables to consolidated special purpose entities included in our Condensed Consolidated Balance Sheet as collateral for secured loans. Refer to Note 12 - Debt for additional information related to these arrangements. |