Deliver Comparable Restaurant Sales Growth. We believe we will be able to generate comparable restaurant sales growth by increasing brand awareness, consistently delivering guests a unique dining experience, expanding off-premises capabilities, innovating our menu offerings, and continuing to innovate our guest facing technology. We will continue to manage our menu and pricing as part of our overall strategy to drive traffic and increase average check. Our new mobile application, launched in January 2021, simplifies the user experience by integrating loyalty rewards, waitlist, and online ordering into a single system, and as of the third quarter ended May 31, 2021, had more than 160,000 combined rewards members.
Heighten Brand Awareness. We continue to build brand awareness through a comprehensive marketing strategy by expanding digital channels, promoting our ‘Monthly Discoveries’ limited time offerings to drive guest trial and frequency, and introducing new Bikkura-pon rewards in partnership with iconic brands.
Increase Profitability. During our expansion, we have invested in our infrastructure and personnel, which we believe positions us to continue to scale our business operations. As we continue to grow, we believe we can drive higher profitability at a restaurant-level by optimizing labor costs and improving our kitchen efficiencies. Furthermore, we believe we will be able to leverage our general and administrative costs and existing corporate support infrastructure investments.
Business Update and Effects of the COVID-19 Pandemic
In March 2020, the World Health Organization declared the novel strain of coronavirus COVID-19 a global pandemic. This contagious virus, which has continued to spread, has adversely affected workforces, customers, economies and financial markets and supply chains globally. In response to this outbreak, many state and local authorities had mandated the temporary closure of non-essential businesses and dine-in restaurant activity or limited indoor dining capacities. COVID-19 and the government measures taken to control it have caused a significant disruption to our business operation. Due to these government restrictions, the weighted average indoor dining capacities of our restaurants for the first quarter of fiscal 2021, second quarter of fiscal 2021 and third quarter of fiscal 2021 were 35%, 26% and 62%, respectively. As of May 31, 2021, we had all of our 31 restaurants operating at indoor dining capacities ranging from 50% to 100%. In June 2021, we opened one new restaurant in Bellevue, Washington. As of the date of this prospectus supplement, we had all of our 32 restaurants operating at 100% indoor capacity with no restrictions in place.
In response to the ongoing COVID-19 pandemic, we have prioritized taking steps to protect the health and safety of our employees and customers. We have maintained cleaning and sanitizing protocols of our restaurants and have implemented additional training and operational manuals for our restaurant employees, as well as increased handwashing procedures. We have also provided each restaurant employee with face masks and gloves, and require each employee to pass a health screening process, which includes a temperature check, before the start of each shift.
The reduced capacities at our restaurants caused a substantial decline in our comparable restaurant sales in the three and nine months ended May 31, 2021 compared to pre-pandemic levels in the three and nine months ended May 31, 2019 of 19% and 39%, respectively. In response to the ongoing challenges posed by the COVID-19 pandemic, we focused on maximizing our in-restaurant dining capacity as permitted by the jurisdictions where we operate, emphasizing mobile ordering and takeout, continuing to provide a safe environment for our employees and customers, maintaining our operational efficiencies as much as possible and preserving our liquidity. Currently, with the lift of all indoor dining restrictions at all of our restaurants, we have experienced a staffing shortage and have provided certain employee retention and new hire bonuses. In line with our long-term growth strategy, we expect to continue to open new restaurants at locations where we believe the