Segment information and revenue | 5 Segment information and revenue 5.1 Description of segments and principal activities The chief operating decision-makers and management personnel review the Group’s internal reporting in order to assess performance, allocate resources, and determine the operating segments based on these reports. The Group has the following reportable segments for the year ended December 31, 2022: – Technology Solution – Virtual Bank Business 5 Segment information and revenue (Continued) 5.1 Description of segments and principal activities (Continued) As the Group’s assets and liabilities are substantially located in the PRC, substantially all revenues are earned and substantially all expenses incurred in the PRC, no geographical segments are presented. Year ended December 31, 2020 Intersegment eliminations Virtual Bank Technology and Business Solutions adjustments Consolidated RMB’000 RMB’000 RMB’000 RMB’000 Revenue 3,177 3,353,903 (44,790) 3,312,290 Cost of revenue (20,953) (2,092,671) 44,790 (2,068,834) Gross profit (17,776) 1,261,232 — 1,243,456 Research and development expenses (27,395) (1,145,895) — (1,173,290) Selling and marketing expenses (18,622) (610,866) — (629,488) General and administrative expenses (106,291) (728,626) — (834,917) Net impairment losses on financial and contract assets (712) (133,807) — (134,519) Other income, gains or loss-net 7,440 50,992 — 58,432 Operating loss (163,356) (1,306,970) — (1,470,326) Finance income — 77,237 — 77,237 Finance costs (546) (149,817) — (150,363) Finance costs – net (546) (72,580) — (73,126) Share of losses of associate and joint venture — (7,802) — (7,802) Loss before income tax (163,902) (1,387,352) — (1,551,254) ASSETS Segment Assets 1,026,918 9,822,814 (818,197) 10,031,535 Goodwill — 289,161 — 289,161 Deferred income tax assets — 564,562 — 564,562 Total assets 1,026,918 10,676,537 (818,197) 10,885,258 LIABILITIES Segment Liabilities 511,105 5,129,511 (60,721) 5,579,895 Deferred income tax liabilities — 20,080 — 20,080 Total Liabilities 511,105 5,149,591 (60,721) 5,599,975 Other segment information Depreciation of property and equipment 8,273 130,258 — 138,531 Amortization of intangible assets 10,720 271,977 — 282,697 Additions of non-current assets except for goodwill and deferred income tax assets 63,997 239,829 — 303,826 5 Segment information and revenue (Continued) 5.1 Description of segments and principal activities (Continued) Year ended December 31, 2021 Intersegment eliminations Virtual Bank Technology and Business Solutions adjustments Consolidated RMB’000 RMB’000 RMB’000 RMB’000 Revenue 34,320 4,098,734 (697) 4,132,357 Cost of revenue (37,748) (2,658,655) 697 (2,695,706) Gross profit (3,428) 1,440,079 — 1,436,651 Research and development expenses (33,192) (1,319,826) — (1,353,018) Selling and marketing expenses (38,042) (550,338) — (588,380) General and administrative expenses (99,796) (741,889) — (841,685) Net impairment losses on financial and contract assets (1,250) (70,979) — (72,229) Other income, gains or loss-net 91 13,830 — 13,921 Operating loss (175,617) (1,229,123) — (1,404,740) Finance income — 28,823 — 28,823 Finance costs (310) (76,327) — (76,637) Finance costs – net (310) (47,504) — (47,814) Share of gain of associate and joint venture — 9,946 — 9,946 Loss before income tax (175,927) (1,266,681) — (1,442,608) ASSETS Segment Assets 2,032,344 7,377,469 (1,041,585) 8,368,228 Goodwill — 289,161 — 289,161 Deferred income tax assets — 683,218 — 683,218 Total assets 2,032,344 8,349,848 (1,041,585) 9,340,607 LIABILITIES Segment Liabilities 1,459,125 4,097,004 (60,465) 5,495,664 Deferred income tax liabilities — 9,861 — 9,861 Total Liabilities 1,459,125 4,106,865 (60,465) 5,505,525 Other segment information Depreciation of property and equipment 14,195 121,780 — 135,975 Amortization of intangible assets 20,356 282,418 — 302,774 Additions of non-current assets except for goodwill and deferred income tax assets 44,107 201,940 — 246,047 5 Segment information and revenue (Continued) 5.1 Description of segments and principal activities (Continued) Year ended December 31, 2022 Intersegment eliminations Virtual Bank Technology and Business Solutions adjustments Consolidated RMB’000 RMB’000 RMB’000 RMB’000 Revenue 106,540 4,360,546 (3,084) 4,464,002 Cost of revenue (56,716) (2,775,354) 3,084 (2,828,986) Gross profit 49,824 1,585,192 — 1,635,016 Research and development expenses (18,276) (1,399,415) — (1,417,691) Selling and marketing expenses (41,408) (369,948) — (411,356) General and administrative expenses (114,546) (710,165) — (824,711) Net impairment losses on financial and contract assets (10,616) (23,023) — (33,639) Other income, gains or loss-net (544) 71,362 — 70,818 Operating loss (135,566) (845,997) — (981,563) Finance income — 14,709 — 14,709 Finance costs (354) (36,819) — (37,173) Finance costs – net (354) (22,110) — (22,464) Share of gain of associate and joint venture — 24,852 — 24,852 Impairment charges on associates — (10,998) — (10,998) Loss before income tax (135,920) (854,253) — (990,173) ASSETS Segment Assets 2,851,885 6,330,769 (1,355,392) 7,827,262 Goodwill — 289,161 — 289,161 Deferred income tax assets — 765,959 — 765,959 Total assets 2,851,885 7,385,889 (1,355,392) 8,882,382 LIABILITIES Segment Liabilities 2,093,126 3,521,957 (15,952) 5,599,131 Deferred income tax liabilities — 5,196 — 5,196 Total Liabilities 2,093,126 3,527,153 (15,952) 5,604,327 Other segment information Depreciation of property and equipment 13,191 106,118 — 119,309 Amortization of intangible assets 26,909 135,212 — 162,121 Additions of non-current assets except for goodwill and deferred income tax assets 45,737 98,740 — 144,477 5 Segment information and revenue (Continued) 5.2 Revenue (a) Disaggregation of revenue from contracts with customers For the year ended December 31, 2020 2021 2022 RMB’000 RMB’000 RMB’000 - Technology Solutions Implementation 851,856 733,648 861,820 Transaction based and support revenue - Operation support services 1,061,445 1,097,719 1,140,727 - Business origination services 605,733 450,597 383,723 - Risk management services 362,530 534,071 414,849 - Cloud services platform 314,338 1,050,179 1,315,819 - Post‑implementation support services 55,678 49,447 50,983 - Others 57,533 182,376 189,541 3,309,113 4,098,037 4,357,462 5 Segment information and revenue (Continued) 5.2 Revenue (Continued) (a) Disaggregation of revenue from contracts with customers (Continued) Disaggregation of revenue by timing of transfer of services over time or at a point in time is set out below: At a point in time Over time Total Year ended December 31, 2020 Implementation — 851,856 851,856 Transaction based and support revenue - Operation support services 453,720 607,725 1,061,445 - Business origination services 605,733 — 605,733 - Risk management services 362,530 — 362,530 - Cloud services platform — 314,338 314,338 - Post‑implementation support services — 55,678 55,678 - Others 56,505 1,028 57,533 1,478,488 1,830,625 3,309,113 At a point in time Over time Total Year ended December 31, 2021 Implementation — 733,648 733,648 Transaction based and support revenue - Operation support services 399,523 698,196 1,097,719 - Business origination services 450,597 — 450,597 - Risk management services 534,071 — 534,071 - Cloud services platform — 1,050,179 1,050,179 - Post-implementation support services — 49,447 49,447 - Others 181,004 1,372 182,376 1,565,195 2,532,842 4,098,037 At a point in time Over time Total Year ended December 31, 2022 Implementation 36,266 825,554 861,820 Transaction based and support revenue - Operation support services 376,784 763,943 1,140,727 - Business origination services 383,723 — 383,723 - Risk management services 414,849 — 414,849 - Cloud services platform — 1,315,819 1,315,819 - Post-implementation support services — 50,983 50,983 - Others 189,366 175 189,541 1,400,988 2,956,474 4,357,462 5 Segment information and revenue (Continued) 5.2 Revenue (Continued) (a) Disaggregation of revenue from contracts with customers (Continued) During the years ended December 31, 2020, 2021 and 2022, the Group mainly operated in the PRC and most of the revenue were generated in PRC. The major customers (and for the Group’s lending solution services, the parties to whom service fees were charged(i)) which contributed more than 10% of the total revenue of the Group for the years ended December 31, 2020, 2021 and 2022 are listed as below: For the year ended December 31, 2020 2021 2022 % of total % of total % of total revenue revenue revenue Ping An Group and its subsidiaries 52.23 % 56.03 % 56.60 % Lufax Holding Ltd (“Lufax” and its subsidiaries) 11.32 % 11.15 % 10.29 % 63.55 % 67.18 % 66.89 % The major customers (and for the Group’s lending solution services, the lender(ii)) which contributed more than 10% of the total revenue of the Group for the years ended December 31, 2020, 2021 and 2022 are listed as below: For the year ended December 31, 2020 2021 2022 % of total % of total % of total revenue revenue revenue Ping An Group and its subsidiaries 52.13 % 56.06 % 56.60 % Lufax and its subsidiaries 10.36 % 10.36 % 9.71 % 62.49 % 66.42 % 66.31 % Note: (i) The Group’s lending solution services revenue by parties charged represent the fees received/receivable by the Group from the respective customers. (ii) The Group’s lending solution services revenue by lenders represent the fees generated by the Group from loans facilitated through the Group’s platform for the respective customers as lenders. (b) Interest and commission income For the year ended December 31, 2020 2021 2022 RMB ’ 000 RMB ’ 000 RMB ’ 000 – Interest and commission income 3,177 34,320 106,540 5 Segment information and revenue (Continued) 5.2 Revenue (Continued) (c) Contract assets and liabilities The Group has recognized the following revenue-related contract assets and liabilities: At December 31, 2021 2022 RMB’000 RMB’000 Contract assets -Implementation 271,521 163,769 -Transaction based and support 39,582 18,711 - Business origination services 9,976 1,404 - Operation support services 17,449 12,085 - Post implementation support services 12,157 5,222 311,103 182,480 Less: Impairment loss allowance -Implementation (72,266) (52,385) -Transaction based and support (10,074) (7,467) - Operation support services (4,771) (4,779) - Post implementation support services (5,303) (2,688) (82,340) (59,852) 228,763 122,628 Less: Non-current contract assets (868) — 227,895 122,628 At December 31, 2021 2022 RMB’000 RMB’000 Contract liabilities -Implementation 24,107 42,014 -Transaction based and support 149,155 144,613 -Post implementation support services 22,748 21,679 -Risk management services 21,629 20,997 -Operation support services 90,409 87,562 -Others 14,369 14,375 173,262 186,627 Less: Non‑current contract liabilities (19,418) (19,977) 153,844 166,650 5 Segment information and revenue (Continued) 5.2 Revenue (Continued) (c) Contract assets and liabilities (Continued) Decrease in contract assets during the year was because of the payment from the customer exceeds the value ascribed to the services rendered by the Group. During the years ended December 31, 2020, 2021 and 2022, there were no material cumulative catch-up adjustments to revenue that affect the corresponding contract asset or contract liability, including adjustments arising from a change in the measure of progress, a change in an estimate of the transaction price or a contract modification, there were also no revenue recognized in the reporting year from performance obligations satisfied (or partially satisfied) in previous years. (i) For the year ended Revenue recognized in relation to contract liabilities December 31, 2020 2021 2022 RMB’000 RMB’000 RMB’000 Revenue recognized that was included in the contract liability balance at the beginning of the year 104,960 138,547 153,844 (ii) Remaining performance obligations of long-term contracts Remaining performance obligations of long-term contracts For the year ended December 31, 2020 2021 2022 RMB’000 RMB’000 RMB’000 Aggregate amount of the transaction price allocated to long ‑ term contracts that are partially or fully unsatisfied at the end of each year Expected to be recognized within one year 240,089 455,294 670,991 Expected to be recognized in one to two years 67,464 89,762 237,126 Expected to be recognized in two to three years 48,475 33,937 99,208 Expected to be recognized beyond three years 27,688 31,523 44,365 383,716 610,516 1,051,690 The remaining performance obligations disclosed above represent post-implementation support services, risk management services and operation support services that have an original contractual term of more than one year. Moreover, the amount disclosed above does not include variable consideration which is constrained. |