BALANCE SHEET COMPONENTS | BALANCE SHEET COMPONENTS: Cash, cash equivalents and restricted cash: The following table provides a reconciliation of cash and cash equivalents and restricted cash reported within the consolidated balance sheets that sum to the total of the same amounts shown in the consolidated statements of cash flows: As of August 31, 2021 November 30, 2020 Cash and cash equivalents $ 154,193 $ 152,656 Restricted cash included in other current assets 1,401 3,695 Cash, cash equivalents and restricted cash $ 155,594 $ 156,351 Restricted cash balances relate primarily to restrictions placed by banks on cash collateral for the issuance of bank guarantees and the terms of a government grant. Accounts receivable, net: Accounts receivable, net is comprised of the following: As of August 31, 2021 November 30, 2020 Billed accounts receivable $ 657,873 $ 644,789 Unbilled accounts receivable 479,494 445,655 Less: Allowance for doubtful accounts (5,951) (8,963) Accounts receivable, net $ 1,131,416 $ 1,081,481 Allowance for doubtful trade receivables: Presented below is a progression of the allowance for doubtful trade receivables: Three Months Ended Nine Months Ended August 31, August 31, 2021 2020 2021 2020 Balance at beginning of period $ 5,513 $ 10,873 $ 8,963 $ 6,055 Net additions (reductions) 1,369 (641) (763) 5,477 Write-offs and reclassifications (931) (2,435) (2,249) (3,735) Balance at end of period $ 5,951 $ 7,797 $ 5,951 $ 7,797 Property and equipment, net: The following tables summarize the carrying amounts and related accumulated depreciation for property and equipment as of August 31, 2021 and November 30, 2020: As of August 31, 2021 November 30, 2020 Land $ 27,759 $ 29,000 Equipment, computers and software 469,329 476,243 Furniture and fixtures 90,850 90,944 Buildings, building improvements and leasehold improvements 354,738 336,194 Construction-in-progress 7,577 10,115 Total property and equipment, gross $ 950,253 $ 942,496 Less: Accumulated depreciation (552,412) (490,847) Property and equipment, net $ 397,841 $ 451,649 Shown below are the countries where 10% or more of the Company’s property and equipment, net are located: As of August 31, 2021 November 30, 2020 Property and equipment, net: United States $ 99,528 $ 149,903 Philippines 82,184 87,686 India 46,718 46,642 Others 169,411 167,418 Total $ 397,841 $ 451,649 Goodwill: The following table summarizes the changes in the Company’s goodwill for the nine months ended August 31, 2021: Balance as of November 30, 2020 $ 1,836,050 Acquisition 3,502 Divestitures (14,690) Foreign exchange translation (2,220) Balance as of August 31, 2021 $ 1,822,642 Intangible assets, net: The following tables summarize the carrying amounts and related accumulated amortization for intangible assets as of August 31, 2021 and November 30, 2020: As of August 31, 2021 As of November 30, 2020 Gross amounts Accumulated amortization Net amounts Gross amounts Accumulated amortization Net amounts Customer relationships $ 1,362,259 $ (669,651) $ 692,608 $ 1,389,341 $ (595,024) $ 794,317 Technology 10,892 (8,683) 2,209 14,830 (11,045) 3,785 Trade names 6,817 (6,349) 468 6,846 (5,989) 857 $ 1,379,968 $ (684,683) $ 695,285 $ 1,411,017 $ (612,058) $ 798,959 Estimated future amortization expense of the Company’s intangible assets is as follows: Fiscal years ending November 30, 2021 (remaining three months) $ 33,824 2022 115,664 2023 101,531 2024 85,020 2025 74,978 Thereafter 284,268 Total $ 695,285 Accumulated other comprehensive income (loss): The components of accumulated other comprehensive income (loss) (“AOCI”), net of taxes, were as follows: Three Months Ended August 31, 2021 and 2020 Unrecognized gains (losses) on defined benefit plan, net of taxes Unrealized gains (losses) on cash flow hedges, net of taxes Foreign currency translation gain (losses), net of taxes Total Balance, May 31, 2020 $ (29,938) $ 9,885 $ (76,155) $ (96,208) Other comprehensive income (loss) before reclassification (8,881) 26,086 74,383 91,588 Reclassification of gains from other comprehensive income (loss) — (5,942) — (5,942) Balances at August 31, 2020 $ (38,819) $ 30,029 $ (1,772) $ (10,562) Balance, May 31, 2021 $ (39,032) $ 23,312 $ 47,270 $ 31,550 Other comprehensive income (loss) before reclassification 2 (11,219) (56,105) (67,322) Reclassification of gains from other comprehensive income (loss) — (4,091) — (4,091) Balances at August 31, 2021 $ (39,030) $ 8,002 $ (8,835) $ (39,863) Nine Months Ended August 31, 2021 and 2020 Unrecognized gains (losses) on defined benefit plan, net of taxes Unrealized gains (losses) on cash flow hedges, net of taxes Foreign currency translation gains (losses), net of taxes Total Balance, November 30, 2019 $ (29,940) $ 17,523 $ (37,665) $ (50,082) Other comprehensive income (loss) before reclassification (8,879) 26,860 35,893 53,874 Reclassification of gains from other comprehensive income (loss) — (14,354) — (14,354) Balances at August 31, 2020 $ (38,819) $ 30,029 $ (1,772) $ (10,562) Balance, November 30, 2020 $ (38,584) $ 29,239 $ 5,531 $ (3,814) Other comprehensive income (loss) before reclassification (446) (620) (14,366) (15,432) Reclassification of gains from other comprehensive income (loss) — (20,617) — (20,617) Balances at August 31, 2021 $ (39,030) $ 8,002 $ (8,835) $ (39,863) Refer to Note 6 for the location of gains and losses on cash flow hedges reclassified from other comprehensive income (loss) to the consolidated statements of operations. Reclassifications of amortization of actuarial (gains) losses of defined benefits plans is recorded in “Other expense (income), net” in the consolidated statement of operations. Restructuring: The following table presents the activity related to liabilities for restructuring charges of previous acquisitions for the three and nine months ended August 31, 2021 and 2020: Three Months Ended August 31, 2021 and 2020 Restructuring costs Severance and benefits Facility and exit costs Total Accrued balance as of May 31, 2020 $ 526 $ 10,548 $ 11,074 Additional (release of) accrual during the period (214) 336 122 Cash payments (219) (2,362) (2,581) Accrued balance as of August 31, 2020 $ 93 $ 8,522 $ 8,615 Accrued balance as of May 31, 2021 $ — $ 14,194 $ 14,194 Additional accrual during the period — 62 62 Cash payments — (990) (990) Accrued balance as of August 31, 2021 $ — $ 13,266 $ 13,266 Nine Months Ended August 31, 2021 and 2020 Restructuring costs Severance and benefits Facility and exit costs Total Accrued balance as of November 30, 2019 $ 2,828 $ 14,164 $ 16,992 Additional (release of) accrual during the period (535) 451 (84) Cash payments (2,200) (6,093) (8,293) Accrued balance as of August 31, 2020 $ 93 $ 8,522 $ 8,615 Accrued balance as of November 30, 2020 $ — $ 17,810 $ 17,810 Release of accrual during the period — (348) (348) Cash payments — (4,196) (4,196) Accrued balance as of August 31, 2021 $ — $ 13,266 $ 13,266 |