BALANCE SHEET COMPONENTS | BALANCE SHEET COMPONENTS: Cash, cash equivalents and restricted cash: The following table provides a reconciliation of cash and cash equivalents and restricted cash reported within the consolidated balance sheets that sum to the total of the same amounts shown in the consolidated statements of cash flows: As of May 31, 2022 November 30, 2021 Cash and cash equivalents $ 163,364 $ 182,038 Restricted cash included in other current assets 735 972 Cash, cash equivalents and restricted cash $ 164,099 $ 183,010 Restricted cash balances relate primarily to restrictions placed on cash deposits by banks as collateral for the issuance of bank guarantees and the terms of government grants. Accounts receivable, net: Accounts receivable, net is comprised of the following as of May 31, 2022 and November 30, 2021: As of May 31, 2022 November 30, 2021 Billed accounts receivable $ 772,084 $ 714,032 Unbilled accounts receivable 546,625 499,342 Less: Allowance for doubtful accounts (6,994) (5,421) Accounts receivable, net $ 1,311,715 $ 1,207,953 Allowance for doubtful trade receivables: Presented below is a progression of the allowance for doubtful trade receivables: Three Months Ended Six Months Ended May 31, May 31, 2022 2021 2022 2021 Balance at beginning of period $ 6,904 $ 6,239 $ 5,421 $ 8,963 Net additions (reductions) 2,474 422 4,422 (2,132) Write-offs and reclassifications (2,384) (1,148) (2,849) (1,318) Balance at end of period $ 6,994 $ 5,513 $ 6,994 $ 5,513 Property and equipment, net: The following tables summarize the carrying amounts and related accumulated depreciation for property and equipment as of May 31, 2022 and November 30, 2021: As of May 31, 2022 November 30, 2021 Land $ 27,529 $ 27,677 Equipment, computers and software 516,033 488,270 Furniture and fixtures 90,122 90,442 Buildings, building improvements and leasehold improvements 369,519 364,166 Construction-in-progress 12,751 10,741 Total property and equipment, gross $ 1,015,954 $ 981,296 Less: Accumulated depreciation (614,238) (574,152) Property and equipment, net $ 401,716 $ 407,144 Shown below are the countries where 10% or more of the Company’s property and equipment, net are located as of May 31, 2022 and November 30, 2021: As of May 31, 2022 November 30, 2021 Property and equipment, net: United States $ 111,923 $ 101,333 Philippines 79,406 87,548 India 44,454 46,167 Others 165,933 172,096 Total $ 401,716 $ 407,144 Goodwill: The following table summarizes the changes in the Company’s goodwill for the six months ended May 31, 2022: Balance as of November 30, 2021 $ 1,813,502 Acquisition 1,126,111 Foreign exchange translation (13,934) Balance as of May 31, 2022 $ 2,925,679 Intangible assets, net: The following tables summarize the carrying amounts and related accumulated amortization for intangible assets as of May 31, 2022 and November 30, 2021: As of May 31, 2022 As of November 30, 2021 Gross amounts Accumulated amortization Net amounts Gross amounts Accumulated amortization Net amounts Customer relationships $ 1,727,681 $ (755,432) $ 972,249 $ 1,347,961 $ (694,701) $ 653,260 Technology 74,282 (14,802) 59,480 10,835 (8,900) 1,935 Trade names 11,667 (7,295) 4,372 6,724 (6,391) 333 Non-compete agreements 2,200 (314) 1,886 — — — $ 1,815,830 $ (777,843) $ 1,037,987 $ 1,365,520 $ (709,992) $ 655,528 Estimated future amortization expense of the Company’s intangible assets is as follows: Fiscal years ending November 30, 2022 (remaining six months) $ 82,532 2023 153,699 2024 139,964 2025 128,441 2026 112,922 Thereafter 420,429 Total $ 1,037,987 Accumulated other comprehensive income (loss): The components of accumulated other comprehensive income (loss) (“AOCI”), net of taxes, were as follows: Three Months Ended May 31, 2022 and 2021 Unrecognized gains (losses) on defined benefit plan, net of taxes Unrealized gains (losses) on cash flow hedges, net of taxes Foreign currency translation adjustments, net of taxes Total Balance, February 28, 2021 $ (38,960) $ 12,998 $ 11,837 $ (14,125) Other comprehensive income (loss) before reclassification (72) 17,669 35,433 53,030 Reclassification of gains from other comprehensive income (loss) — (7,355) — (7,355) Balances at May 31, 2021 $ (39,032) $ 23,312 $ 47,270 $ 31,550 Balance, February 28, 2022 $ (21,972) $ (4,836) $ (60,217) $ (87,025) Other comprehensive income (loss) before reclassification (7) (12,944) (54,995) (67,946) Reclassification of gains from other comprehensive income (loss) — 3,138 — 3,138 Balances at May 31, 2022 $ (21,979) $ (14,642) $ (115,212) $ (151,833) Six Months Ended May 31, 2022 and 2021 Unrecognized gains (losses) on defined benefit plan, net of taxes Unrealized gains (losses) on cash flow hedges, net of taxes Foreign currency translation adjustments, net of taxes Total Balance, November 30, 2020 $ (38,584) $ 29,239 $ 5,531 $ (3,814) Other comprehensive income (loss) before reclassification (448) 10,599 41,739 51,890 Reclassification of gains from other comprehensive income (loss) — (16,526) — (16,526) Balances at May 31, 2021 $ (39,032) $ 23,312 $ 47,270 $ 31,550 Balance, November 30, 2021 $ (22,745) $ (1,403) $ (46,378) $ (70,526) Other comprehensive income (loss) before reclassification 766 (15,704) (68,834) (83,772) Reclassification of gains from other comprehensive income (loss) — 2,465 — 2,465 Balances at May 31, 2022 $ (21,979) $ (14,642) $ (115,212) $ (151,833) |