CONSUMER RECEIVABLES | 3. CONSUMER RECEIVABLES The Company’s finance receivables consist of secured personal loans and principal amounts of Instacash advances. Secured loan principal balances are either partially or fully deposited into an escrow account upon origination with any remaining balance being given to the borrower. The funds in the escrow account may be used to pay the secured personal loan in full or can be released to the borrower once the secured personal loan is paid in full. Until such time, the funds in the escrow account may be collected by the Company in the event the borrower becomes contractually past due. Accrued interest receivables represent the interest accrued on the loan receivables based upon the daily principal amount outstanding except for loans that are on nonaccrual status. The Company’s policy is to suspend recognition of interest income on secured personal loans and place the secured personal loan on nonaccrual status when the account is more than 60 days past due on a contractual basis or when, in the Company’s estimation, the collectability of the account is uncertain, and the account is less than 90 days contractually past due. The Company has elected to not measure an allowance for losses on accrued interest receivable. Any accrued interest receivable that becomes 90 days past due on a contractual basis is charged-off by reversing net interest income on loan receivables. Net charge-offs of accrued interest income were $ 272 and $ 366 for the three months ended June 30, 2024 and 2023 and $ 509 and $ 673 for the six months ended June 30, 2024 and 2023. Fees receivable represent the amounts due to the Company for tips and instant transfer fees related to the Instacash earned wage access product. Subscription receivables represent the amounts billed to customers for subscription services. The credit quality and future repayment of consumer receivables are dependent upon the customer’s ability to perform under the terms of the agreement. Factors such as unemployment rates and housing values, among others, may impact the customer’s ability to perform under the loan or Instacash advance terms though no direct correlation between charge-off rates and these factors has been identified in the Company's analysis. When assessing provision for losses on consumer receivables, the Company takes into account the composition and delinquency status of the outstanding consumer receivables and the related forecasted principal loss rates based on recent historical experience. Recent historical loss rates are updated on a quarterly basis. Charge-offs of consumer receivable balances occur after becoming 90 days past contractually due unless specific circumstances are identified on an individual or group of receivables that indicate charge-off is not appropriate. The level of exceptions to charge-offs occurring once 90 days past due is not material. Consumer receivable charge-offs typically occur within one year of origination. The tables below show consumer receivables balances as of June 30, 2024 and December 31, 2023 and the consumer receivables activity, charge-off rates and aging by product for the three and six months ended June 30, 2024 and 2023. Consumer receivables consisted of the following: June 30, December 31, 2024 2023 Loan receivables $ 75,085 $ 66,815 Instacash receivables 139,992 120,336 Finance receivables 215,077 187,151 Fees receivable 16,664 16,137 Subscription receivables 4,170 3,491 Deferred loan origination costs 69 86 Accrued interest receivable 1,378 1,302 Consumer receivables, before allowance for credit losses $ 237,358 $ 208,167 Changes in the allowance for losses on loan receivables were as follows: Three Months Ended June 30, Six Months Ended June 30, 2024 2023 2024 2023 Beginning balance $ 4,608 $ 5,791 $ 5,761 $ 5,784 Provision for credit losses on receivables 1,032 2,083 1,400 3,603 Loan receivables charged off ( 1,572 ) ( 2,568 ) ( 3,722 ) ( 6,757 ) Recoveries 453 943 1,082 3,619 Ending balance $ 4,521 $ 6,249 $ 4,521 $ 6,249 Changes in the allowance for losses on Instacash receivables were as follows: Three Months Ended June 30, Six Months Ended June 30, 2024 2023 2024 2023 Beginning balance $ 26,645 $ 19,686 $ 25,992 $ 23,240 Provision for credit losses on receivables 26,741 18,421 44,337 28,502 Instacash receivables charged off ( 26,214 ) ( 19,770 ) ( 49,250 ) ( 39,598 ) Recoveries 4,325 3,974 10,418 10,167 Ending balance $ 31,497 $ 22,311 $ 31,497 $ 22,311 Changes in the allowance for losses on fees receivable were as follows: Three Months Ended June 30, Six Months Ended June 30, 2024 2023 2024 2023 Beginning balance $ 1,999 $ 1,018 $ 2,552 $ 908 Provision for credit losses on receivables 3,931 3,869 5,526 8,043 Fees receivable charged off ( 3,400 ) ( 3,300 ) ( 6,333 ) ( 8,125 ) Recoveries 581 513 1,366 1,274 Ending balance $ 3,111 $ 2,100 $ 3,111 $ 2,100 Changes in the allowance for losses on subscription receivables were as follows: Three Months Ended June 30, Six Months Ended June 30, 2024 2023 2024 2023 Beginning balance $ 1,051 $ 978 $ 1,024 $ 1,292 Provision for credit losses on receivables 1,727 1,189 2,398 1,925 Subscription receivables charged off ( 1,915 ) ( 1,365 ) ( 3,077 ) ( 2,721 ) Recoveries 531 293 1,049 599 Ending balance $ 1,394 $ 1,095 $ 1,394 $ 1,095 The following is an assessment of the repayment performance of loan receivables as of June 30, 2024 and December 31, 2023 and presents the contractual delinquency of the loan receivables portfolio: June 30, 2024 December 31, 2023 Amount Percent Amount Percent Current $ 65,229 86.9 % $ 58,980 88.2 % Delinquency: 31 to 60 days 5,357 7.1 % 4,451 6.7 % 61 to 90 days 4,499 6.0 % 3,384 5.1 % Total delinquency 9,856 13.1 % 7,835 11.8 % Loan receivables before allowance for credit losses $ 75,085 100.0 % $ 66,815 100.0 % Loan receivables that are 61 to 90 days contractually past due are placed on non-accrual status. The following is an assessment of the repayment performance of Instacash receivables as of June 30, 2024 and December 31, 2023 and presents the contractual delinquency of the Instacash receivables portfolio: June 30, 2024 December 31, 2023 Amount Percent Amount Percent Current $ 117,112 83.7 % $ 104,541 86.9 % Delinquency: 31 to 60 days 13,033 9.3 % 8,829 7.3 % 61 to 90 days 9,847 7.0 % 6,966 5.8 % Total delinquency 22,880 16.3 % 15,795 13.1 % Instacash receivables before allowance for credit losses $ 139,992 100.0 % $ 120,336 100.0 % The following is an assessment of the repayment performance of fees receivable as of June 30, 2024 and December 31, 2023 and presents the contractual delinquency of the fees receivable portfolio: June 30, 2024 December 31, 2023 Amount Percent Amount Percent Current $ 13,644 81.9 % $ 13,971 86.6 % Delinquency: 31 to 60 days 1,700 10.2 % 1,197 7.4 % 61 to 90 days 1,320 7.9 % 969 6.0 % Total delinquency 3,020 18.1 % 2,166 13.4 % Fees receivable before allowance for credit losses $ 16,664 100.0 % $ 16,137 100.0 % The following is an assessment of the repayment performance of subscription receivables as of June 30, 2024 and December 31, 2023 and presents the contractual delinquency of the subscription receivables portfolio: June 30, 2024 December 31, 2023 Amount Percent Amount Percent Current $ 3,136 75.2 % $ 2,786 79.8 % Delinquency: 31 to 60 days 693 16.6 % 407 11.7 % 61 to 90 days 341 8.2 % 298 8.5 % Total delinquency 1,034 24.8 % 705 20.2 % Subscription receivables before allowance for credit losses $ 4,170 100.0 % $ 3,491 100.0 % |