Segments | SEGMENTS ASC 280, Segment Reporting , establishes the standards for reporting information about segments in financial statements. In applying the criteria set forth in that guidance, the Company has determined that it has two reportable segments — Origination and Servicing. Origination — The Company operates its loan origination business throughout the United States. Its licensed sales professionals and support staff cultivate deep relationships with referral partners and clients and provide a customized approach to the loan transaction whether it is a purchase or refinance. The origination segment is primarily responsible for loan origination, acquisition and sale activities. Servicing — The Company services loans out of its corporate office in San Diego, California. Properties of the loans serviced by the Company are disbursed throughout the United States and as of June 30, 2021 the Company serviced at least one loan in forty-eight different states. The servicing segment provides a steady stream of cash flow to support the origination segment and more importantly it allows for the Company to build longstanding client relationships that drive repeat and referral business back to the origination segment to recapture the client’s next mortgage transaction. The servicing segment is primarily responsible for the servicing activities of all loans in the Company’s servicing portfolio which includes, but is not limited to, collection and remittance of loan payments, managing borrower’s impound accounts for taxes and insurance, loan payoffs, loss mitigation and foreclosure activities. The Company does not allocate assets to its reportable segments as they are not included in the review performed by the Chief Operating Decision Maker for purposes of assessing segment performance and allocating resources. The balance sheet is managed on a consolidated basis and is not used in the context of segment reporting. The Company also does not allocate certain corporate expenses, which are represented by All Other in the tables below. The following table presents the financial performance and results by segment for the three months ended June 30, 2021: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 329,157 $ 1,602 $ 330,759 $ — $ 330,759 Loan servicing and other fees — 47,652 47,652 — 47,652 Valuation adjustment of mortgage servicing rights — (84,789) (84,789) — (84,789) Interest income (expense) 3,655 (1,637) 2,018 (1,592) 426 Other income, net 32 18 50 11 61 Net revenue 332,844 (37,154) 295,690 (1,581) 294,109 Expenses Salaries, incentive compensation and benefits 215,061 7,075 222,136 10,427 232,563 General and administrative 25,156 3,815 28,971 2,823 31,794 Occupancy, equipment and communication 12,758 1,026 13,784 878 14,662 Depreciation and amortization 1,096 222 1,318 290 1,608 Provision for foreclosure losses — (442) (442) — (442) Income tax expense — — — 4,986 4,986 Net income $ 78,773 $ (48,850) $ 29,923 $ (20,985) $ 8,938 The following table presents the financial performance and results by segment for the six months ended June 30, 2021: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 773,954 $ 3,393 $ 777,347 $ — $ 777,347 Loan servicing and other fees — 92,851 92,851 — 92,851 Valuation adjustment of mortgage servicing rights — (49,046) (49,046) — (49,046) Interest income (expense) 6,501 (4,498) 2,003 (2,989) (986) Other income, net 32 40 72 58 130 Net revenue 780,487 42,740 823,227 (2,931) 820,296 Expenses Salaries, incentive compensation and benefits 465,876 14,288 480,164 19,123 499,287 General and administrative 47,794 5,671 53,465 5,236 58,701 Occupancy, equipment and communication 25,931 2,134 28,065 1,429 29,494 Depreciation and amortization 1,989 412 2,401 861 3,262 Provision for foreclosure losses — 2,019 2,019 — 2,019 Income tax expense — — — 57,991 57,991 Net income $ 238,897 $ 18,216 $ 257,113 $ (87,571) $ 169,542 The following table presents the financial performance and results by segment for the three months ended June 30, 2020: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 491,657 $ 1,775 $ 493,432 $ — $ 493,432 Loan servicing and other fees — 37,778 37,778 — 37,778 Valuation adjustment of mortgage servicing rights — (96,161) (96,161) — (96,161) Interest income (expense) 4,214 (2,645) 1,569 (2,129) (560) Other income, net 12 2 14 594 608 Net revenue 495,883 (59,251) 436,632 (1,535) 435,097 Expenses Salaries, incentive compensation and benefits 205,427 6,390 211,817 18,068 229,885 General and administrative 22,493 1,985 24,478 1,489 25,967 Occupancy, equipment and communication 12,184 848 13,032 850 13,882 Depreciation and amortization 1,153 155 1,308 498 1,806 Provision for foreclosure losses — (64) (64) — (64) Income tax benefit — — — 40,646 40,646 Net income $ 254,626 $ (68,565) $ 186,061 $ (63,086) $ 122,975 The following table presents the financial performance and results by segment for the six months ended June 30, 2020: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 730,459 $ 2,834 $ 733,293 $ — $ 733,293 Loan servicing and other fees — 76,310 76,310 — 76,310 Valuation adjustment of mortgage servicing rights — (204,810) (204,810) — (204,810) Interest income (expense) 6,434 (2,608) 3,826 (4,319) (493) Other income, net 17 3 20 977 997 Net revenue 736,910 (128,271) 608,639 (3,342) 605,297 Expenses Salaries, incentive compensation and benefits 345,433 12,076 357,509 20,389 377,898 General and administrative 42,017 3,741 45,758 2,434 48,192 Occupancy, equipment and communication 23,563 1,651 25,214 1,986 27,200 Depreciation and amortization 2,438 311 2,749 944 3,693 Provision for foreclosure losses — 1,860 1,860 — 1,860 Income tax benefit — — — 36,465 36,465 Net income $ 323,459 $ (147,910) $ 175,549 $ (65,560) $ 109,989 |