Segments | SEGMENTS ASC 280, Segment Reporting , establishes the standards for reporting information about segments in financial statements. In applying the criteria set forth in that guidance, the Company has determined that it has two reportable segments — Origination and Servicing. Origination — The Company operates its loan origination business throughout the United States. Its licensed sales professionals and support staff cultivate deep relationships with referral partners and clients and provide a customized approach to the loan transaction whether it is a purchase or refinance. The origination segment is primarily responsible for loan origination, acquisition and sale activities. Servicing — The Company services loans out of its corporate office in San Diego, California. Properties of the loans serviced by the Company are disbursed throughout the United States and as of September 30, 2021 the Company serviced at least one loan in forty-eight different states. The servicing segment provides a steady stream of cash flow to support the origination segment and more importantly it allows for the Company to build longstanding client relationships that drive repeat and referral business back to the origination segment to recapture the client’s next mortgage transaction. The servicing segment is primarily responsible for the servicing activities of all loans in the Company’s servicing portfolio which includes, but is not limited to, collection and remittance of loan payments, managing borrower’s impound accounts for taxes and insurance, loan payoffs, loss mitigation and foreclosure activities. The Company does not allocate assets to its reportable segments as they are not included in the review performed by the Chief Operating Decision Maker for purposes of assessing segment performance and allocating resources. The balance sheet is managed on a consolidated basis and is not used in the context of segment reporting. The Company also does not allocate certain corporate expenses, which are represented by All Other in the tables below. The following table presents the financial performance and results by segment for the three months ended September 30, 2021: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 392,672 $ 4,289 $ 396,961 $ — $ 396,961 Loan servicing and other fees — 50,248 50,248 — 50,248 Valuation adjustment of mortgage servicing rights — (35,535) (35,535) — (35,535) Interest income (expense) 4,746 (1,819) 2,927 (1,585) 1,342 Other income, net (32) 7 (25) (34) (59) Net revenue 397,386 17,190 414,576 (1,619) 412,957 Expenses Salaries, incentive compensation and benefits 256,728 6,343 263,071 7,823 270,894 General and administrative 21,507 1,941 23,448 1,359 24,807 Occupancy, equipment and communication 15,107 959 16,066 1,948 18,014 Depreciation and amortization 3,564 166 3,730 377 4,107 Provision for foreclosure losses — (2,325) (2,325) — (2,325) Income tax expense — — — 25,364 25,364 Net income (loss) $ 100,480 $ 10,106 $ 110,586 $ (38,490) $ 72,096 The following table presents the financial performance and results by segment for the nine months ended September 30, 2021: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 1,166,626 $ 7,682 $ 1,174,308 $ — $ 1,174,308 Loan servicing and other fees — 143,099 143,099 — 143,099 Valuation adjustment of mortgage servicing rights — (84,581) (84,581) — (84,581) Interest income (expense) 11,247 (6,317) 4,930 (4,574) 356 Other income, net — 47 47 24 71 Net revenue 1,177,873 59,930 1,237,803 (4,550) 1,233,253 Expenses Salaries, incentive compensation and benefits 722,604 20,631 743,235 26,946 770,181 General and administrative 69,301 7,612 76,913 6,595 83,508 Occupancy, equipment and communication 41,038 3,093 44,131 3,377 47,508 Depreciation and amortization 5,553 578 6,131 1,238 7,369 Provision for foreclosure losses — (306) (306) — (306) Income tax expense — — — 83,355 83,355 Net income (loss) $ 339,377 $ 28,322 $ 367,699 $ (126,061) $ 241,638 The following table presents the financial performance and results by segment for the three months ended September 30, 2020: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 563,162 $ 1,847 $ 565,009 $ — $ 565,009 Loan servicing and other fees — 40,159 40,159 — 40,159 Valuation adjustment of mortgage servicing rights — (41,006) (41,006) — (41,006) Interest income (expense) 3,840 (2,389) 1,451 (2,034) (583) Other income, net 15 (3) 12 (47) (35) Net revenue 567,017 (1,392) 565,625 (2,081) 563,544 Expenses Salaries, incentive compensation and benefits 244,442 6,260 250,702 22,858 273,560 General and administrative 22,517 2,186 24,703 2,552 27,255 Occupancy, equipment and communication 11,313 1,145 12,458 1,857 14,315 Depreciation and amortization 1,328 18 1,346 476 1,822 Provision for foreclosure losses — 547 547 — 547 Income tax expense — — — 64,223 64,223 Net income (loss) $ 287,417 $ (11,548) $ 275,869 $ (94,047) $ 181,822 The following table presents the financial performance and results by segment for the nine months ended September 30, 2020: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 1,293,621 $ 4,681 $ 1,298,302 $ — $ 1,298,302 Loan servicing and other fees — 116,469 116,469 — 116,469 Valuation adjustment of mortgage servicing rights — (245,816) (245,816) — (245,816) Interest income (expense) 10,274 (4,997) 5,277 (6,352) (1,075) Other income, net 32 — 32 (71) (39) Net revenue 1,303,927 (129,663) 1,174,264 (6,423) 1,167,841 Expenses Salaries, incentive compensation and benefits 589,875 18,336 608,211 42,247 650,458 General and administrative 64,534 5,927 70,461 4,986 75,447 Occupancy, equipment and communication 34,876 2,796 37,672 3,843 41,515 Depreciation and amortization 3,766 329 4,095 1,420 5,515 Provision for foreclosure losses — 2,407 2,407 — 2,407 Income tax expense — — — 100,688 100,688 Net income (loss) $ 610,876 $ (159,458) $ 451,418 $ (159,607) $ 291,811 |