SEGMENTS | SEGMENTS ASC 280, Segment Reporting , establishes the standards for reporting information about segments in financial statements. In applying the criteria set forth in that guidance, the Company has determined that it has two reportable segments — Origination and Servicing. Origination — The Company operates its loan origination business throughout the United States. Its licensed sales professionals and support staff cultivate deep relationships with referral partners and clients and provide a customized approach to the loan transaction whether it is a purchase or refinance. The origination segment is primarily responsible for loan origination, acquisition and sale activities. Servicing — The Company services loans out of its corporate office in San Diego, California. Properties of the loans serviced by the Company are disbursed throughout the United States and as of June 30, 2023 the Company serviced at least one loan in forty-nine different states. The servicing segment provides a steady stream of cash flow to support the origination segment and more importantly it allows for the Company to build long standing client relationships that drive repeat and referral business back to the origination segment to recapture the client’s next mortgage transaction. The servicing segment is primarily responsible for the servicing activities of all loans in the Company’s servicing portfolio, which includes, but is not limited to, collection and remittance of loan payments, managing borrower’s impound accounts for taxes and insurance, loan payoffs, loss mitigation and foreclosure activities. The Company does not allocate assets to its reportable segments as they are not included in the review performed by the Chief Operating Decision Maker for purposes of assessing segment performance and allocating resources. The balance sheet is managed on a consolidated basis and is not used in the context of segment reporting. The Company also does not allocate certain corporate expenses, which are represented by All Other in the tables below. The following table presents the financial performance and results by segment for the three months ended June 30, 2023: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 136,499 $ 426 $ 136,925 $ — $ 136,925 Gain on reverse mortgage loans held for investment 2,306 — 2,306 — 2,306 Loan servicing and other fees — 60,249 60,249 (38) 60,211 Valuation adjustment of mortgage servicing rights — 27,890 27,890 — 27,890 Interest income (expense) 1,331 10,266 11,597 (2,342) 9,255 Other income, net 168 49 217 7 224 Net revenue 140,304 98,880 239,184 (2,373) 236,811 Expenses Salaries, incentive compensation and benefits 127,024 7,495 134,519 10,384 144,903 General and administrative 15,061 2,240 17,301 3,147 20,448 Occupancy, equipment and communication 16,187 1,223 17,410 992 18,402 Depreciation and amortization 3,364 218 3,582 79 3,661 Reversal of foreclosure losses — (1,044) (1,044) — (1,044) Income tax expense — — — 13,505 13,505 Net (loss) income $ (21,332) $ 88,748 $ 67,416 $ (30,480) $ 36,936 The following table presents the financial performance and results by segment for the six months ended June 30, 2023: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 228,775 $ 801 $ 229,576 $ — $ 229,576 Gain on reverse mortgage loans held for investment 2,306 — 2,306 — 2,306 Loan servicing and other fees — 120,336 120,336 (38) 120,298 Valuation adjustment of mortgage servicing rights — (26,981) (26,981) — (26,981) Interest income (expense) 2,631 17,676 20,307 (5,069) 15,238 Other income, net 166 101 267 (8) 259 Net revenue 233,878 111,933 345,811 (5,115) 340,696 Expenses Salaries, incentive compensation and benefits 220,281 15,069 235,350 20,673 256,023 General and administrative 29,555 5,120 34,675 6,656 41,331 Occupancy, equipment and communication 31,361 2,481 33,842 1,990 35,832 Depreciation and amortization 6,763 360 7,123 276 7,399 Provision for foreclosure losses — 470 470 — 470 Income tax benefit — — — (100) (100) Net (loss) income $ (54,082) $ 88,433 $ 34,351 $ (34,610) $ (259) The following table presents the financial performance and results by segment for the three months ended June 30, 2022: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 206,445 $ 1,527 $ 207,972 $ — $ 207,972 Loan servicing and other fees — 54,595 54,595 — 54,595 Valuation adjustment of mortgage servicing rights — 21,074 21,074 — 21,074 Interest income (expense) 5,678 (358) 5,320 (1,446) 3,874 Other income, net (25) 56 31 (9) 22 Net revenue 212,098 76,894 288,992 (1,455) 287,537 Expenses Salaries, incentive compensation and benefits 165,133 7,509 172,642 5,550 178,192 General and administrative 1,460 2,254 3,714 2,657 6,371 Occupancy, equipment and communication 16,495 1,293 17,788 1,185 18,973 Depreciation and amortization 3,395 162 3,557 251 3,808 Provision for foreclosure losses — 1,796 1,796 — 1,796 Income tax expense — — — 20,108 20,108 Net income (loss) $ 25,615 $ 63,880 $ 89,495 $ (31,206) $ 58,289 The following table presents the financial performance and results by segment for the six months ended June 30, 2022: Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 444,966 $ 5,645 $ 450,611 $ — $ 450,611 Loan servicing and other fees — 107,772 107,772 — 107,772 Valuation adjustment of mortgage servicing rights — 205,675 205,675 — 205,675 Interest income (expense) 12,795 (4,625) 8,170 (3,171) 4,999 Other income, net (25) 75 50 192 242 Net revenue 457,736 314,542 772,278 (2,979) 769,299 Expenses Salaries, incentive compensation and benefits 339,459 14,767 354,226 11,295 365,521 General and administrative (10,251) 4,922 (5,329) 6,070 741 Occupancy, equipment and communication 32,602 2,397 34,999 2,286 37,285 Depreciation and amortization 6,876 324 7,200 521 7,721 Provision for foreclosure losses — 1,475 1,475 — 1,475 Income tax expense — — — 90,294 90,294 Net income (loss) $ 89,050 $ 290,657 $ 379,707 $ (113,445) $ 266,262 |