SEGMENTS | SEGMENTS ASC 280, Segment Reporting , establishes the standards for reporting information about segments in financial statements. In applying the criteria set forth in that guidance, the Company has determined that it has two reportable segments — Origination and Servicing. Origination — The Company operates its loan origination business throughout the United States. Its licensed sales professionals and support staff cultivate deep relationships with referral partners and clients and provide a customized approach to the loan transaction whether it is a purchase or refinance. The origination segment is primarily responsible for loan origination, acquisition and sale activities. Servicing — The Company services loans out of its corporate office in San Diego, California. Properties of the loans serviced by the Company are disbursed throughout the United States and as of June 30, 2024 the Company serviced at least one loan in 49 different states. The servicing segment provides a steady stream of cash flow to support the origination segment, and more importantly it allows for the Company to build long-standing client relationships that drive repeat and referral business back to the origination segment to recapture the client’s next mortgage transaction. The servicing segment is primarily responsible for the servicing activities of all loans in the Company’s servicing portfolio, which includes, but is not limited to, collection and remittance of loan payments, managing borrower’s impound accounts for taxes and insurance, loan payoffs, loss mitigation and foreclosure activities. The Company does not allocate assets to its reportable segments as they are not included in the review performed by the CODM for purposes of assessing segment performance and allocating resources. The balance sheet is managed on a consolidated basis and is not used in the context of segment reporting. The Company also does not allocate certain corporate expenses, which are represented by All Other in the tables below. The following table presents the financial performance and results by segment for the three months ended June 30, 2024: (in thousands) Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 206,218 $ (370) $ 205,848 $ — $ 205,848 Gain on reverse mortgage loans held for investment and HMBS-related borrowings, net 2,134 — 2,134 — 2,134 Loan servicing and other fees — 67,709 67,709 — 67,709 Valuation adjustment of mortgage servicing rights — 2,134 2,134 — 2,134 Interest (expense) income, net (119) 11,910 11,791 (4,219) 7,572 Other income (expense), net 535 45 580 (292) 288 Net revenue 208,768 81,428 290,196 (4,511) 285,685 Expenses Salaries, incentive compensation and benefits 169,037 8,518 177,555 11,383 188,938 General and administrative 21,798 2,855 24,653 3,745 28,398 Occupancy, equipment and communication 17,876 735 18,611 1,737 20,348 Depreciation and amortization 3,162 270 3,432 538 3,970 Reversal of foreclosure losses — (496) (496) — (496) Total expenses 211,873 11,882 223,755 17,403 241,158 Income tax expense — — — 6,936 6,936 Net (loss) income $ (3,105) $ 69,546 $ 66,441 $ (28,850) $ 37,591 The following table presents the financial performance and results by segment for the six months ended June 30, 2024: (in thousands) Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 339,882 $ 26 $ 339,908 $ — $ 339,908 Gain on reverse mortgage loans held for investment and HMBS-related borrowings, net 5,364 — 5,364 — 5,364 Loan servicing and other fees — 133,497 133,497 — 133,497 Valuation adjustment of mortgage servicing rights — 22,912 22,912 — 22,912 Interest income (expense), net 545 22,366 22,911 (7,152) 15,759 Other income (expense), net 899 67 966 (939) 27 Net revenue 346,690 178,868 525,558 (8,091) 517,467 Expenses Salaries, incentive compensation and benefits 290,142 16,663 306,805 22,200 329,005 General and administrative 42,346 6,717 49,063 8,546 57,609 Occupancy, equipment and communication 34,811 1,701 36,512 3,651 40,163 Depreciation and amortization 6,653 411 7,064 660 7,724 Reversal of foreclosure losses — (104) (104) — (104) Total expenses 373,952 25,388 399,340 35,057 434,397 Income tax expense — — — 17,079 17,079 Net (loss) income $ (27,262) $ 153,480 $ 126,218 $ (60,227) $ 65,991 The following table presents the financial performance and results by segment for the three months ended June 30, 2023: (in thousands) Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 136,499 $ 426 $ 136,925 $ — $ 136,925 Gain on reverse mortgage loans held for investment and HMBS-related borrowings, net 2,306 — 2,306 — 2,306 Loan servicing and other fees — 60,249 60,249 (38) 60,211 Valuation adjustment of mortgage servicing rights — 27,890 27,890 — 27,890 Interest income (expense), net 1,331 10,266 11,597 (2,342) 9,255 Other income, net 168 49 217 7 224 Net revenue 140,304 98,880 239,184 (2,373) 236,811 Expenses Salaries, incentive compensation and benefits 127,024 7,495 134,519 10,384 144,903 General and administrative 15,061 2,240 17,301 3,147 20,448 Occupancy, equipment and communication 16,187 1,223 17,410 992 18,402 Depreciation and amortization 3,364 218 3,582 79 3,661 Reversal of foreclosure losses — (1,044) (1,044) — (1,044) Total expenses 161,636 10,132 171,768 14,602 186,370 Income tax expense — — — 13,505 13,505 Net (loss) income $ (21,332) $ 88,748 $ 67,416 $ (30,480) $ 36,936 The following table presents the financial performance and results by segment for the six months ended June 30, 2023: (in thousands) Origination Servicing Total All Other Total Revenue Loan origination fees and gain on sale of loans, net $ 228,775 $ 801 $ 229,576 $ — $ 229,576 Gain on reverse mortgage loans held for investment and HMBS-related borrowings, net 2,306 — 2,306 — 2,306 Loan servicing and other fees — 120,336 120,336 (38) 120,298 Valuation adjustment of mortgage servicing rights — (26,981) (26,981) — (26,981) Interest income (expense), net 2,631 17,676 20,307 (5,069) 15,238 Other income (expense), net 166 101 267 (8) 259 Net revenue 233,878 111,933 345,811 (5,115) 340,696 Expenses Salaries, incentive compensation and benefits 220,281 15,069 235,350 20,673 256,023 General and administrative 29,555 5,120 34,675 6,656 41,331 Occupancy, equipment and communication 31,361 2,481 33,842 1,990 35,832 Depreciation and amortization 6,763 360 7,123 276 7,399 Provision for foreclosure losses — 470 470 — 470 Total expenses 287,960 23,500 311,460 29,595 341,055 Income tax benefit — — — (100) (100) Net (loss) income $ (54,082) $ 88,433 $ 34,351 $ (34,610) $ (259) |