Authorized Product and Return Procedures Please review the following to insure smooth start-up of the program. All authorized and out-of-date products outlined in this write-up must be returned in tote boxes. NOTE: C. Authorized Product: 1. Out-of-date product. 2. Damaged product. (dry grocery, pet foods, non-foods, candy, snack items, health & beauty care) D. Unauthorized Product: • In-date product. • Survey items. • Perishable product. (including diary, milk, eggs, pastry, frozen, ice dream, and juices) • DSD items breads, chips, beverage, cookies, etc. • Store supply items. • Cigarettes. (vendor authorization required) • United States Smokeless Tobacco products. (vendor authorization required) • Excess merchandise which is undamaged and still saleable. • Razor-cut merchandise. • Pilfered items. • Seasonal/holiday merchandise. • Soiled merchandise which can be easily washed or otherwise cleaned. • Any infested merchandise. • Items without UPC code. (need handwritten number affixed to product) • Slow moving items do not use the damage goods center program to clean-up store overstocks. • Private label product. (Parade, Better Value, Best Buy) • Camera film or cameras. • Batteries • Schlotzsky’s Chips • Mrs. Freshley’s • Proprietary items. • Nestle USA products. • Dollar store items. • Gatorade and non-refrigerated juices. (Tropicana, Very Fine, etc.) • Snyder’s products. • In-date product. | | A. Return Procedures: 1. For proper credit, use store identification label, placing one form in the box and one on the outside of the box. 2. Return on designated truck to be returned to Damaged Goods Center. 3. Product must be returned as complete as possible. Do not return lids, box tops, or labels only. Damaged Goods Center must receive the package with the contents. 4. Tape large items (large soap detergent, bag dog food, etc.) to prevent additional spillage. 5. Tape flour, salt, sugar, boxes, bags, etc., to prevent additional spillage. 6. Place broken glass in a plastic bag to minimize soiling other product. 7. If the UPC number has been damaged or is missing, you can still get credit by following these instructions: a. If you can identify the items, use a felt-tip pen to write the 11-digit number on the product and return in totes boxes. b. If you cannot use a felt-tip pen, then affix the 11-digit number to the product with tape. c. No credit can be given without the UPC. 8. Use separate boxes for food, non-food, and pet foods. 9. Do not co-mingle pesticides, bleach, aerosols, etc., with food items. 10. Dangerous fluids (lighter fluid, bleach ammonia, etc.) should be emptied before packaging for return. Return container only. 11. Always have damaged items packed in boxes and labeled before truck arrives. Your driver, when picking up damaged goods (reclamation), will verify you have attached the store identification label and will record the number of boxes on the delivery receipt. B. Summary: 1. Do not return saleable merchandise saleable product should be sold to product the greatest return. 2. Do not return full cases with broken merchandise inside. (remove broken items, place in plastic bag, and return in box) 3. A good definition of damaged merchandise is: “Product which is broken, crushed, dented, under-filled, over-filled, contaminated, soiled (cannot be cleaned), leaking or has a damaged or missing label, or out-of-date merchandise.” 4. Boxes with broken glass should be so noted on the store identification label: Mark an X if box contains broken glass. ☒ Contain Broken Glass. 5. No credit will be given on any unauthorized items returned or items returned that do not follow policy. 6. Store Identification Labels will be sent to you at your request by contacting Sulphur Springs Customer Care at extension 480. |
