Summary of Significant Accounting Policies (Policies) | 6 Months Ended |
Jun. 30, 2021 |
Accounting Policies [Abstract] | |
Basis of Presentation | (a) Basis of Presentation The accounting and reporting policies of the Company are in accordance with accounting principles generally accepted in the United States of America (“US GAAP”). Our prospectus dated June 10, 2021 (the “prospectus”), as filed with the Securities and Exchange Commission (the “SEC”) on June 14, 2021, includes a discussion of the significant accounting policies used in the preparation of our consolidated financial statements. There were no material changes to our significant accounting policies during the six months ended June 30, 2021. These unaudited condensed consolidated financial statements and accompanying notes have been prepared in accordance with US GAAP for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. The accompanying financial statements and related notes to the financial statements give retroactive effect to the stock split for all periods presented. See Note 11, “ Shareholders’ Equity” for additional information. |
Use of Estimates | (b) Use of Estimates The preparation of consolidated financial statements in conformity with US GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates. Significant items subject to such estimates and assumptions include the determination of useful lives and impairment of fixed assets; allowances for doubtful accounts and other receivables; the valuation of deferred tax assets; valuation of forward contracts receivable; valuation of equity based compensation; valuation and impairment of intangibles and goodwill and reserves for income tax uncertainties and other contingencies. As of June 30, 2021, the impact of the novel coronavirus (“COVID-19”) |
Principles of consolidation | (c) Principles of consolidation The accompanying consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation. The Company has no involvement with variable interest entities. |
Concentration Risk | (d) Concentration Risk Most of the Company’s customers are located in the United States. Customers outside of the United States are concentrated in Europe and Canada. For the three and six months ended June 30, 2021 and 2020, the following customers represented greater than 10% of the Company’s service revenue: Service revenue percentage Three months ended June 30, Six months ended June 30, Customer 2021 2020 2021 2020 A 27 % 33 % 28 % 32 % B 12 % 16 % 12 % 14 % As of June 30, 2021 and December 31, 2020, the following customers represented greater than 10% of the Company’s accounts receivable: Accounts receivable percentage Customer June 30, 2021 December 31, 2020 A 14 % 22 % B 16 % 16 % The Company’s principal operations, including the majority of its employees and the fixed assets owned by its wholly owned subsidiaries, are located in the Philippines. |
Property and Equipment, net | (5) Property and Equipment, net The components of Property and equipment, net at June 30, 2021 and December 31, 2020 were as follows: June 30, December 31, (in thousands) Leasehold improvements $ 30,972 $ 31,654 Technology and computers 62,678 47,572 Furniture and fixtures 4,023 4,203 Construction in process 8,724 5,194 Other property and equipment 6,309 5,995 Property and equipment, gross 112,706 94,618 Accumulated depreciation (49,646 ) (37,661 ) Property and equipment, net $ 63,060 $ 56,957 The Company’s principal operations are in the Philippines where the majority of property and equipment resides under its wholly owned subsidiaries. The table below presents the Company’s total property and equipment by the geographic location as of June 30, 2021 and December 31, 2020: June 30, December 31, (in thousands) Philippines $ 39,825 $ 37,823 United States 10,019 8,983 Rest of World 13,216 10,151 Total Property and equipment, net $ 63,060 $ 56,957 |
Recent Accounting Pronouncements | (e) Recent Accounting Pronouncements The Company currently qualifies as an “emerging growth company” under the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”). Accordingly, the Company is provided the option to adopt new or revised accounting guidance either (i) within the same periods as those otherwise applicable to non-emerging Recently adopted accounting pronouncements In December 2019, the Financial Accounting Standards Board (the “FASB”) issued Accounting Standards Update (“ASU”) 2019-12, 2019-12 Recently issued accounting pronouncements In February 2016, the FASB issued ASU 2016-02, 2016-02 In June 2016, the FASB issued ASU 2016-13, 2016-13 |
Forward Contract Receivable | (4) Forward Contract Receivable The Company transacts business in various foreign currencies and has international sales and expenses denominated in foreign currencies, subjecting the Company to foreign currency exchange rate risk. During 2021 and 2020, the Company entered into foreign currency exchange rate forward contracts, with a commercial bank as the counterparty, with maturities of generally 12 months or less, to reduce the volatility of cash flows primarily related to forecasted costs denominated in Philippine pesos. In addition, the Company utilizes foreign currency exchange rate contracts to mitigate foreign currency exchange rate risk associated with foreign currency-denominated assets and liabilities, primarily intercompany balances. The Company does not use foreign currency exchange rate contracts for trading purposes. The exchange rate forward contracts entered into by the Company are not designated as hedging instruments. Any gains or losses resulting from changes in the fair value of these contracts are recognized in other (income) expense in the consolidated statements of operations. For the three months ended June 30, 2021 and 2020 the Company settled forward contracts with total notional amounts of approximately $22.8 million, and $18.0 million, respectively and for the six months ended June 30, 2021 and 2020 the Company settled forward contracts with total notional amounts of approximately $45.6 million, and $36.0 million, respectively. For the three months ended June 30, 2021 and 2020, For the six months ended June 30, 2021 As of June 30, 2021 and December 31, 2020, the Company had outstanding forward contracts with notional amounts of approximately $116.6 million and $109.2 million, respectively. The forward contract receivable resulting from change in fair value was recorded under other current assets. For the three months ended June 30, 2021 and 2020, the unrealized gains on the forward contracts of $0.1 million and $1.3 million, respectively, were included within other (income) expense. For the six months ended June 30, 2021 and 2020, the unrealized losses on the forward contracts of $1.7 million and $0.2 million, respectively, were included within other (income) expense. By entering into derivative contracts, the Company is exposed to counterparty credit risk, or the failure of the counterparty to perform under the terms of the derivative contract. For the periods presented, the non-performance The Company has implemented the fair value accounting standard for those assets that are re-measured In general, fair values determined by Level 1 inputs utilize quoted prices (unadjusted) in active markets for identical assets. Fair values determined by Level 2 inputs utilize data points that are observable such as quoted prices, interest rates and yield curves. Fair values determined by Level 3 inputs are unobservable data points for the asset and include situations where there is little, if any, market activity for the asset. The following table presents information about the Company’s assets that are measured at fair value on a recurring basis at June 30, 2021 and December 31, 2020 and indicates the fair value hierarchy of the valuation techniques utilized to determine such fair value. Fair value measurements using June 30, 2021 Level 1 inputs Level 2 inputs Level 3 inputs (in thousands) Forward contract receivable $ 50 $ — $ 50 $ — Fair value measurements using December 31, 2020 Level 1 inputs Level 2 inputs Level 3 inputs (in thousands) Forward contract receivable $ 1,780 $ — $ 1,780 $ — The Company’s derivatives are carried at fair value using various pricing models that incorporate observable market inputs, such as interest rate yield curves and currency rates, which are Level 2 inputs. Derivative valuations incorporate credit risk adjustments that are necessary to reflect the probability of default by the counterparty or by the Company. |