Eliot Buchanan (09:11):
I think one of our... Our philosophy is probably related to one of our founding principles that hasn’t really changed, which is we always said let’s avoid behavior change, where possible. With consumer technology, same with small medium business, often the experience can feel, say exciting, but nonetheless simple and familiar with low friction, typically easier results in terms of adoption and growth and scale. And for us, that translates to, “Well, why issue a new loan or a new form of credit if the SMB, if he or she already has an existing form of credit that they understand, they love, they want to use, they’re just restricted from using it because most of their vendors won’t accept credit card, which is kind of in a simple description where we come in, or our core product comes in. That’s I think central to our belief.
(09:54):
Now, we have expanded that belief. I think you alluded to it. We do have our own sort of short term financing product. But even then, one of our philosophies when building that’s pretty recent in the last year or so, was we don’t want, nor do we need to take balance sheet risk. We don’t need to lend the money directly. We don’t want to be the lender. We want to be the technology enabler. We own the SMB. We understand his or her credit worthiness, because of their patterns of usage on Plastiq, or the types of invoices they add, or the industry they’re in, or how many employees they’ve added to our system. And this gives us a really strong indication of data that our partner who’s actually providing the loan can use to underwrite. So for us, it’s just another product that drives happiness and delight to an SMB, and helps them achieve their growth, their growth goals, without us breaking at, least historically, one of our founding principles, which is plenty of existing credit. Our model is more payments and the technology provider, versus the lender. And that remains true today.
Nick Clayton (10:49):
Yeah, that’s interesting. And also, a lot of companies end up looking at SPAC Wrap, but also just generally becoming a public company as being an easy enabler for further M&A and things like that. Sounds like you’re pretty confident in your ability to build tech pieces that could kind of fit to the different functionalities you want. But what do you see in terms of that opportunity once you’ve gotten this deal done, of grabbing some pieces from peers and tacking some other functions on?
Eliot Buchanan (11:12):
Yeah, I think I’ll start with our framework for thinking about partnering, building, acquiring, etc. I think the framework is most companies, at least in my experience, are world class at one or two things. Same as most humans, I’d argue. I ask this question when I hire people, “Where are you world class at?” And if people give an answer that’s like, “Oh, these four or five things,” I’m pretty skeptical. It’s pretty hard to be world class at that many things. So as a company, it’s similar in terms of focus. We believe our sort of superpower where we are world class at is in sort of fundamental movement of money, payments, payments infrastructure, all the invisible stuff that no one wants to see, because actually it’s really difficult and complex. So for anything there we typically would choose to build, because we think we are, if not the best, as good as the best. So it’s faster in to build in-house.
(12:01):
And then for adjacent add-ons, where we have some smart people at Plastiq and smart engineers and others, and we could probably build various things like, say invoice management or the short term financing product, like we just alluded to. But are we world class at that? Do we have a decade of combined various folks’ experience and machine learning, in terms of our own risk models, etc? Do we have those same sets of expertise for adjacent areas? Absolutely not. So the faster path is then typically to at least test and learn, by way of partnering with someone. Then if it becomes a core need of our SMBs and the synergies of the target makes sense, and once we have a public market currency, then you could potentially consider an acquisition along that lens.