EverCommerce (EVCM) 10-Q 12 Aug 21 2021 Q2 Quarterly report Financial data

Cover Page

Cover Page - shares	6 Months Ended
	Jun. 30, 2021	Aug. 06, 2021
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jun. 30, 2021
Document Transition Report	false
Entity File Number	001-40575
Entity Registrant Name	EverCommerce Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	81-4063248
Entity Address, Address Line One	3601 Walnut Street, Suite 400
Entity Address, City or Town	Denver
Entity Address, State or Province	CO
Entity Address, Postal Zip Code	80205
City Area Code	720
Local Phone Number	647-4948
Title of 12(b) Security	Common stock, $0.00001 par value
Trading Symbol	EVCM
Security Exchange Name	NASDAQ
Entity Current Reporting Status	No
Entity Interactive Data Current	Yes
Entity Filer Category	Non-accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		195,336,835
Entity Central Index Key	0001853145
Amendment Flag	false
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2021
Document Fiscal Period Focus	Q2

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets (unaudited) - USD ($) $ in Thousands	Jun. 30, 2021	Dec. 31, 2020
Current assets:
Cash and cash equivalents	$ 199,470	$ 96,035
Restricted cash	3,111	2,303
Accounts receivable, net of allowance for doubtful accounts of $1.9 million and $1.0 million at June 30, 2021 and December 31, 2020, respectively	31,458	24,966
Contract assets	12,142	9,838
Prepaid expenses and other current assets	21,147	10,686
Total current assets	267,328	143,828
Non-current assets:
Property and equipment, net	14,035	14,705
Capitalized software, net	20,167	16,069
Other non-current assets	17,267	14,102
Intangible assets, net	448,309	470,729
Goodwill	719,651	668,151
Total non-current assets	1,219,429	1,183,756
Total assets	1,486,757	1,327,584
Current liabilities:
Accounts payable	11,667	11,131
Accrued expenses and other	45,819	46,408
Deferred revenue	20,485	13,621
Customer deposits	8,318	8,247
Current maturities of long-term debt	8,000	7,294
Total current liabilities	94,289	86,701
Non-current liabilities:
Deferred tax liability, net	11,093	10,766
Long-term deferred revenue	2,652	2,297
Long-term debt, net of current maturities and deferred financing costs	758,243	691,038
Other non-current liabilities	17,113	17,626
Total non-current liabilities	789,101	721,727
Total liabilities	883,390	808,428
Commitments and contingencies (Note 15)
Convertible Preferred Stock:
Total convertible preferred stock	1,033,197	908,310
Stockholders’ deficit:
Common stock, $0.00001 par value, 200,000,000 and 185,000,000 shares authorized and 43,997,951 and 43,073,327 shares issued and outstanding at June 30, 2021 and December 31, 2020, respectively	0	0
Accumulated other comprehensive income	2,458	1,546
Additional paid-in capital	39,305	40,564
Accumulated deficit	(471,593)	(431,264)
Total stockholders’ deficit	(429,830)	(389,154)
Total liabilities, convertible preferred stock and stockholders’ deficit	1,486,757	1,327,584
Series B Convertible Preferred Stock
Convertible Preferred Stock:
Total convertible preferred stock	760,151	745,046
Series C Convertible Preferred Stock
Convertible Preferred Stock:
Total convertible preferred stock	109,782	0
Series A Convertible Preferred Stock
Convertible Preferred Stock:
Total convertible preferred stock	$ 163,264	$ 163,264

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (unaudited) (Parenthetical) - USD ($) $ in Millions	Jun. 30, 2021	Dec. 31, 2020
Allowance for doubtful accounts	$ 1.9	$ 1
Convertible preferred stock, par value (in dollars per share)	$ 0.00001
Convertible preferred stock, shares authorized (in shares)	140,000,000
Common stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Common stock, shares authorized (in shares)	200,000,000	185,000,000
Common stock, shares issued (in shares)	43,997,951	43,073,327
Common stock, shares outstanding (in shares)	43,997,951	43,073,327
Series B Convertible Preferred Stock
Convertible preferred stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Convertible preferred stock, shares authorized (in shares)	75,000,000	75,000,000
Convertible preferred stock, shares issued (in shares)	72,225,754	72,225,754
Convertible preferred stock, shares outstanding (in shares)	72,225,754	72,225,754
Convertible preferred stock, liquidation preference	$ 760.2	$ 745
Series C Convertible Preferred Stock
Convertible preferred stock, par value (in dollars per share)	$ 0.00001
Convertible preferred stock, shares authorized (in shares)	15,000,000
Convertible preferred stock, shares issued (in shares)	7,857,142
Convertible preferred stock, shares outstanding (in shares)	7,857,142	0
Convertible preferred stock, liquidation preference	$ 109.8
Series A Convertible Preferred Stock
Convertible preferred stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Convertible preferred stock, shares authorized (in shares)	50,000,000	50,000,000
Convertible preferred stock, shares issued (in shares)	44,957,786	44,957,786
Convertible preferred stock, shares outstanding (in shares)	44,957,786	44,957,786
Convertible preferred stock, liquidation preference	$ 163.3	$ 163.3

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations and Comprehensive Loss (unaudited) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020
Revenues:
Total revenues	$ 121,050	$ 79,345	$ 225,956	$ 156,370
Operating expenses:
Cost of revenues (exclusive of depreciation and amortization presented separately below)	40,856	29,080	76,530	56,892
Sales and marketing	22,802	10,629	42,491	24,233
Product development	12,047	6,208	22,372	14,660
General and administrative	31,923	18,634	54,017	39,301
Depreciation and amortization	24,224	19,310	47,921	36,148
Total operating expenses	131,852	83,861	243,331	171,234
Operating loss	(10,802)	(4,516)	(17,375)	(14,864)
Interest and other expense, net	(13,165)	(10,146)	(26,114)	(20,897)
Net loss before income tax benefit (expense)	(23,967)	(14,662)	(43,489)	(35,761)
Income tax benefit (expense)	(367)	977	3,160	2,174
Net loss	(24,334)	(13,685)	(40,329)	(33,587)
Other comprehensive income:
Foreign currency translation gains (losses), net	369	427	912	(1,424)
Comprehensive loss	(23,965)	(13,258)	(39,417)	(35,011)
Net loss attributable to common stockholders:
Net loss	(24,334)	(13,685)	(40,329)	(33,587)
Adjustments to net loss (see Note 12)	0	(13,105)	(15,105)	(26,210)
Net loss attributable to common stockholders, basic	(24,334)	(26,790)	(55,434)	(59,797)
Net loss attributable to common stockholders, diluted	$ (24,334)	$ (26,790)	$ (55,434)	$ (59,797)
Net loss per share attributable to common stockholders:
Basic (in dollars per share)	$ (0.56)	$ (0.65)	$ (1.27)	$ (1.45)
Diluted (in dollars per share)	$ (0.56)	$ (0.65)	$ (1.27)	$ (1.45)
Weighted-average shares of common stock outstanding used in computing net loss per share attributable to common stockholders:
Basic (in shares)	43,732,225	41,308,527	43,483,144	41,153,761
Diluted (in shares)	43,732,225	41,308,527	43,483,144	41,153,761
Subscription and transaction fees
Revenues:
Total revenues	$ 85,136	$ 51,898	$ 160,331	$ 108,396
Marketing technology solutions
Revenues:
Total revenues	31,976	23,197	57,364	38,379
Other
Revenues:
Total revenues	$ 3,938	$ 4,250	$ 8,261	$ 9,595

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Convertible Preferred Stock and Stockholders’ Deficit (unaudited) - USD ($)	Total	Common Stock	Additional Paid-In Capital	Accumulated Deficit	Accumulated Other Comprehensive (Loss) Income	Series B Convertible Preferred Stock	Series C Convertible Preferred Stock	Series A Convertible Preferred Stock
Beginning balance (in shares) at Dec. 31, 2019						55,759,000		44,958,000
Beginning balance at Dec. 31, 2019	$ 690,329,000					$ 527,065,000		$ 163,264,000
Increase (Decrease) in Temporary Equity [Roll Forward]
Accretion of Series B convertible preferred stock to redemption value	13,105,000					$ 13,105,000
Ending balance (in shares) at Mar. 31, 2020						55,759,000		44,958,000
Ending balance at Mar. 31, 2020	703,434,000					$ 540,170,000		$ 163,264,000
Beginning balance (in shares) at Dec. 31, 2019		40,731,000
Beginning balance at Dec. 31, 2019	(274,839,000)	$ 0	$ 96,129,000	$ (371,310,000)	$ 342,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Rollover equity in consideration of net assets acquired (in shares)		127,000
Rollover equity	618,000		618,000
Stock-based compensation (in shares)		244,000
Stock-based compensation	846,000		846,000
Stock option exercises (in shares)		44,000
Stock option exercises	50,000		50,000
Foreign currency translation gains (losses), net	(1,851,000)				(1,851,000)
Accretion of Series B convertible preferred stock to redemption value	(13,105,000)		(13,105,000)
Net loss	(19,902,000)			(19,902,000)
Ending balance (in shares) at Mar. 31, 2020		41,146,000
Ending balance at Mar. 31, 2020	(308,183,000)	$ 0	84,538,000	(391,212,000)	(1,509,000)
Beginning balance (in shares) at Dec. 31, 2019						55,759,000		44,958,000
Beginning balance at Dec. 31, 2019	690,329,000					$ 527,065,000		$ 163,264,000
Increase (Decrease) in Temporary Equity [Roll Forward]
Accretion of Series B convertible preferred stock to redemption value	26,210,000
Ending balance (in shares) at Jun. 30, 2020						55,759,000		44,958,000
Ending balance at Jun. 30, 2020	716,539,000					$ 553,275,000		$ 163,264,000
Beginning balance (in shares) at Dec. 31, 2019		40,731,000
Beginning balance at Dec. 31, 2019	(274,839,000)	$ 0	96,129,000	(371,310,000)	342,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Rollover equity	618,000
Foreign currency translation gains (losses), net	(1,424,000)
Accretion of Series B convertible preferred stock to redemption value						$ (26,200,000)
Net loss	(33,587,000)
Ending balance (in shares) at Jun. 30, 2020		41,394,000
Ending balance at Jun. 30, 2020	(333,559,000)	$ 0	72,420,000	(404,897,000)	(1,082,000)
Beginning balance (in shares) at Mar. 31, 2020						55,759,000		44,958,000
Beginning balance at Mar. 31, 2020	703,434,000					$ 540,170,000		$ 163,264,000
Increase (Decrease) in Temporary Equity [Roll Forward]
Accretion of Series B convertible preferred stock to redemption value	13,105,000					$ 13,105,000
Ending balance (in shares) at Jun. 30, 2020						55,759,000		44,958,000
Ending balance at Jun. 30, 2020	716,539,000					$ 553,275,000		$ 163,264,000
Beginning balance (in shares) at Mar. 31, 2020		41,146,000
Beginning balance at Mar. 31, 2020	(308,183,000)	$ 0	84,538,000	(391,212,000)	(1,509,000)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation (in shares)		244,000
Stock-based compensation	981,000		981,000
Stock option exercises (in shares)		4,000
Stock option exercises	6,000		6,000
Foreign currency translation gains (losses), net	427,000				427,000
Accretion of Series B convertible preferred stock to redemption value	(13,105,000)		(13,105,000)			$ (13,100,000)
Net loss	(13,685,000)			(13,685,000)
Ending balance (in shares) at Jun. 30, 2020		41,394,000
Ending balance at Jun. 30, 2020	(333,559,000)	$ 0	72,420,000	(404,897,000)	(1,082,000)
Beginning balance (in shares) at Dec. 31, 2020						72,225,754	0	44,957,786
Beginning balance at Dec. 31, 2020	908,310,000					$ 745,046,000	$ 0	$ 163,264,000
Increase (Decrease) in Temporary Equity [Roll Forward]
Accretion of Series B convertible preferred stock to redemption value	15,105,000					$ 15,105,000
Ending balance (in shares) at Mar. 31, 2021						72,226,000	0	44,958,000
Ending balance at Mar. 31, 2021	$ 923,415,000					$ 760,151,000	$ 0	$ 163,264,000
Beginning balance (in shares) at Dec. 31, 2020	43,073,327	43,074,000
Beginning balance at Dec. 31, 2020	$ (389,154,000)	$ 0	40,564,000	(431,264,000)	1,546,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Rollover equity in consideration of net assets acquired (in shares)		45,000
Rollover equity	416,000		416,000
Stock-based compensation	903,000		903,000
Stock option exercises (in shares)		223,000
Stock option exercises	735,000		735,000
Foreign currency translation gains (losses), net	543,000				543,000
Accretion of Series B convertible preferred stock to redemption value	(15,105,000)		(15,105,000)
Net loss	(15,995,000)			(15,995,000)
Ending balance (in shares) at Mar. 31, 2021		43,342,000
Ending balance at Mar. 31, 2021	(417,657,000)	$ 0	27,513,000	(447,259,000)	2,089,000
Beginning balance (in shares) at Dec. 31, 2020						72,225,754	0	44,957,786
Beginning balance at Dec. 31, 2020	908,310,000					$ 745,046,000	$ 0	$ 163,264,000
Increase (Decrease) in Temporary Equity [Roll Forward]
Accretion of Series B convertible preferred stock to redemption value	15,105,000
Ending balance (in shares) at Jun. 30, 2021						72,225,754	7,857,142	44,957,786
Ending balance at Jun. 30, 2021	$ 1,033,197,000					$ 760,151,000	$ 109,782,000	$ 163,264,000
Beginning balance (in shares) at Dec. 31, 2020	43,073,327	43,074,000
Beginning balance at Dec. 31, 2020	$ (389,154,000)	$ 0	40,564,000	(431,264,000)	1,546,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Rollover equity	726,000
Foreign currency translation gains (losses), net	912,000
Accretion of Series B convertible preferred stock to redemption value						$ (15,100,000)
Net loss	$ (40,329,000)
Ending balance (in shares) at Jun. 30, 2021	43,997,951	43,997,000
Ending balance at Jun. 30, 2021	$ (429,830,000)	$ 0	39,305,000	(471,593,000)	2,458,000
Beginning balance (in shares) at Mar. 31, 2021						72,226,000	0	44,958,000
Beginning balance at Mar. 31, 2021	923,415,000					$ 760,151,000	$ 0	$ 163,264,000
Increase (Decrease) in Temporary Equity [Roll Forward]
Issuance of convertible preferred stock (in shares)							7,857,000
Issuance of convertible preferred stock, net	109,782,000						$ 109,782,000
Ending balance (in shares) at Jun. 30, 2021						72,225,754	7,857,142	44,957,786
Ending balance at Jun. 30, 2021	1,033,197,000					$ 760,151,000	$ 109,782,000	$ 163,264,000
Beginning balance (in shares) at Mar. 31, 2021		43,342,000
Beginning balance at Mar. 31, 2021	(417,657,000)	$ 0	27,513,000	(447,259,000)	2,089,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Rollover equity	310,000		310,000
Stock-based compensation (in shares)		571,000
Stock-based compensation	11,201,000		11,201,000
Stock option exercises (in shares)		84,000
Stock option exercises	281,000		281,000
Foreign currency translation gains (losses), net	369,000				369,000
Accretion of Series B convertible preferred stock to redemption value						$ 0
Net loss	$ (24,334,000)			(24,334,000)
Ending balance (in shares) at Jun. 30, 2021	43,997,951	43,997,000
Ending balance at Jun. 30, 2021	$ (429,830,000)	$ 0	$ 39,305,000	$ (471,593,000)	$ 2,458,000

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows (unaudited) - USD ($) $ in Thousands	3 Months Ended				6 Months Ended		12 Months Ended
	Jun. 30, 2021	Mar. 31, 2021	Jun. 30, 2020	Mar. 31, 2020	Jun. 30, 2021	Jun. 30, 2020	Dec. 31, 2020
Cash flows provided by operating activities:
Net loss	$ (24,334)	$ (15,995)	$ (13,685)	$ (19,902)	$ (40,329)	$ (33,587)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	24,224		19,310		47,921	36,148
Amortization of discount on long-term debt					3,234	1,848
Deferred taxes					(3,284)	486
Bad debt expense					1,030	1,349
Paid-in-kind interest on long-term debt					200	186
Stock-based compensation expense					12,104	1,827
Changes in operating assets and liabilities, net of effects of acquisitions:
Accounts receivable, net					(7,068)	(679)
Prepaid expenses and other current assets					(13,482)	1,047
Other non-current assets					(3,004)	(4,943)
Accounts payable					398	2,333
Accrued expenses and other					(982)	(2,679)
Deferred revenue					7,151	1,880
Customer deposits and other long-term liabilities					(468)	3,750
Net cash provided by operating activities					3,832	9,673
Cash flows used in investing activities:
Purchases of property and equipment					(1,136)	(4,181)
Capitalization of software costs					(5,672)	(4,361)
Payment of contingent consideration					0	(2,000)
Acquisition of companies, net of cash acquired					(69,017)	(100,734)
Net cash used in investing activities					(75,825)	(111,276)
Cash flows provided by financing activities:
Payments on long-term debt					(4,015)	(2,651)
Proceeds from long-term debt					69,216	135,652
Exercise of stock options					1,016	56
Proceeds from preferred stock issuance, net					109,782	0
Net cash provided by financing activities					175,999	133,057
Effect of foreign currency exchange rate changes on cash					237	(6)
Net increase in cash and cash equivalents and restricted cash					104,243	31,448
Cash and cash equivalents and restricted cash:
Beginning of period		98,338		57,344	98,338	57,344	$ 57,344
End of period	202,581		88,792		202,581	88,792	$ 98,338
Supplemental disclosures of cash flow information:
Cash paid for interest					21,888	15,586
Cash paid for income taxes					583	394
Supplemental disclosures of noncash investing and financing activities:
Rollover equity in consideration of net assets acquired	$ 310	416		618	726	618
Fair value of earnout in consideration of net assets acquired					0	2,455
Accretion of Series B convertible preferred stock to redemption value		$ 15,105	$ 13,105	$ 13,105	15,105	26,210
Credit Facility
Adjustments to reconcile net loss to net cash provided by operating activities:
Amortization of deferred financing costs on long-term debt					291	612
Long-term Debt
Adjustments to reconcile net loss to net cash provided by operating activities:
Amortization of deferred financing costs on long-term debt					$ 120	$ 95

Nature of the Business

Nature of the Business	6 Months Ended
	Jun. 30, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Nature of the Business	Nature of the BusinessEverCommerce Inc. and subsidiaries (the “Company” or “EverCommerce”) is a leading provider of integrated software-as-a-service (“SaaS”) solutions for service-based small- and medium-sized businesses (“service SMBs”). Our platform spans across the full lifecycle of interactions between consumers and service professionals with vertical-specific applications. Today, we serve over 500,000 customers across three core verticals: Home Services; Health Services; and Fitness & Wellness Services. Within our core verticals, our customers operate within numerous micro-verticals, ranging from home service professionals, such as construction contractors and home maintenance technicians, to physician practices and therapists in the health services industry, to personal trainers and salon owners in the fitness and wellness sectors. Our platform provides vertically-tailored SaaS solutions that address service SMBs’ increasingly nuanced demands, as well as highly complementary solutions that complete end-to-end offerings, allowing service SMBs and EverCommerce to succeed in the market, and provide end consumers more convenient service experiences. See Note 3 for additional information on acquired subsidiaries. The Company was incorporated in Delaware on September 29, 2016, and began operations on October 17, 2016 (Inception). The Company is headquartered in Denver, Colorado, and has operations across the United States, Canada, Jordan, United Kingdom and Australia. The Company changed its name from PaySimple Holdings, Inc. to EverCommerce Inc. as of December 14, 2020.

Summary of Significant Accounti

Summary of Significant Accounting Policies	6 Months Ended
	Jun. 30, 2021
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Summary of Significant Accounting Policies Basis of Presentation The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States (“GAAP”) for interim financial information. Certain information and disclosures normally included in consolidated financial statements prepared in accordance with GAAP have been condensed or omitted. Accordingly, these unaudited condensed consolidated financial statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2020 and the related notes contained in the Company’s final prospectus for its initial public offering of its common stock (“IPO”) dated as of June 30, 2021 and filed with the SEC pursuant to Rule 424(b)(4) on July 6, 2021 (the “Prospectus”). The December 31, 2020 condensed consolidated balance sheet was derived from our audited consolidated financial statements as of that date. Our unaudited interim condensed consolidated financial statements include, in the opinion of management, all adjustments, consisting of normal and recurring items, necessary for the fair statement of the unaudited condensed consolidated financial statements. All intercompany accounts and transactions have been eliminated in consolidation. There have been no significant changes in accounting policies during the six months ended June 30, 2021 from those disclosed in the annual consolidated financial statements for the year ended December 31, 2020 and the related notes appearing in our Prospectus, other than as noted below in Accounting Pronouncements Issued and Adopted. The operating results for the three and six months ended June 30, 2021 are not necessarily indicative of the results expected for the full year ending December 31, 2021. Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect certain amounts reported in the unaudited condensed consolidated financial statements, including the accompanying notes. The Company bases its estimates on historical factors, current circumstances, and the experience and judgment of management. The Company evaluates its estimates and assumptions on an ongoing basis. Actual results could differ from those estimates. Significant estimates reflected in the consolidated financial statements include revenue recognition, allowance for doubtful accounts, valuation allowances with respect to deferred tax assets, assumptions underlying the fair value used in the calculation of stock-based compensation, valuation of intangible assets and goodwill and useful lives of tangible and intangible assets, among others. Recently Issued Accounting Pronouncements not yet Adopted In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842) , which is intended to improve financial reporting about leasing transactions. The ASU affects all companies that lease assets such as real estate and equipment for a period for more than 12 months, and will require organizations that lease assets to recognize on the balance sheet the assets and liabilities for the rights and obligations created by those leases. The updated standard will be effective for annual reporting periods beginning after December 15, 2021. The Company is currently evaluating the impact the adoption of this standard will have on its financial statements. In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments-Credit Losses (Topic 326); Measurement of Credit Losses on Financial Instruments, which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost, which includes the Company’s accounts receivable and contract assets. This updated standard will be effective for annual reporting periods beginning after December 15, 2022. The Company is currently evaluating the impact the adoption of this standard will have on its financial statements. Accounting Pronouncements Issued and Adopted In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740); Simplifying the Accounting for Income Taxes , which simplifies the accounting for income taxes by removing certain exceptions to the general principles in Topic 740. This ASU is effective for fiscal years beginning after December 15, 2021, with early adoption permitted. The Company adopted this ASU for the six months ended June 30, 2021 and it did not have a material impact on its financial statements. In August 2020, the FASB issued ASU No. 2020-06, Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging - Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity (“ASU 2020-06”). ASU 2020-06 eliminates the cash conversion and beneficial conversation feature models in ASC 470-20 that require an issuer of certain convertible debt and preferred stock to separately account for embedded conversion features as a component of equity. Instead, an issuer will account for these securities as a single unit of account, unless the conversion feature meets certain criteria. As further discussed in Note 10 the Company issued Series C Convertible Preferred Stock (“Series C”) during the three months ended June 30, 2021. As a result of adopting ASU 2020-06, the Company was not required to determine whether bifurcation of an embedded conversion feature from the host instruments was necessary.

Acquisitions

Acquisitions	6 Months Ended
	Jun. 30, 2021
Business Combination and Asset Acquisition [Abstract]
Acquisitions	Acquisitions 2021 Acquisitions During the six months ended June 30, 2021, the Company completed two business acquisitions in conjunction with the execution of its long-term plans and objectives in building a service commerce platform supporting the success of SMBs. Both of the acquisitions qualified as business combinations under ASC Topic 805, Business Combinations (“ASC 805”). Accordingly, the Company recorded all assets acquired and liabilities assumed at their acquisition date fair values, with any excess consideration recognized as goodwill. Goodwill primarily represents the value associated with the assembled workforce, and expected synergies subsumed into goodwill. Assets acquired and liabilities assumed in connection with each acquisition have been recorded at their fair values. Fair values were determined by management using the assistance of third-party valuation specialists. The valuation methods used to determine the fair value of intangible assets included the income approach—relief from royalty method for developed technology and trade name, the income approach—excess earnings method for customer relationships and the comparative business valuation method for non-compete agreements. A Monte Carlo simulation was used as the valuation method to determine the fair value of earnout liabilities. A number of assumptions and estimates were involved in the application of these valuation methods, including revenue forecasts, expected competition, costs of revenues, obsolescence, tax rates, capital spending, discount rates and working capital changes. Cash flow forecasts were generally based on pre-acquisition forecasts coupled with estimated revenues and cost synergies available to a market participant. The Company’s condensed consolidated results of operations include $2.7 million of acquisition related transaction costs in general and administrative expense for acquisitions consummated during the six months ended June 30, 2021. Each acquisition allows for an adjustment to the purchase price to be made subsequent to the transaction closing date based on the actual amount of working capital and cash delivered to the Company. The consideration paid and purchase price allocations disclosed reflect the effects of these adjustments. The allocation of purchase consideration related to all 2021 acquisitions is considered preliminary. The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed for each acquisition during the six months ended June 30, 2021: Briostack PulseM Total (in thousands) Cash $ 34,441 $ 34,593 $ 69,034 Rollover equity 726 — 726 Total consideration $ 35,167 $ 34,593 $ 69,760 Net assets acquired: Cash and cash equivalents $ 17 $ — $ 17 Accounts receivable, trade 156 — 156 Other receivables 221 151 372 Prepaid expenses and other current assets 53 32 85 Property and equipment 22 4 26 Other non-current assets 144 3 147 Intangible—developed technology 1,360 2,380 3,740 Intangible—customer relationships 4,800 12,510 17,310 Intangible—trade name 390 260 650 Intangible—non-compete agreements 23 10 33 Goodwill 28,263 23,029 51,292 Accounts payable (20) (113) (133) Other current liabilities (28) — (28) Accrued expenses and other (206) (99) (305) Deferred tax liability — (3,538) (3,538) Deferred revenue (28) (36) (64) Total net assets acquired $ 35,167 $ 34,593 $ 69,760 Briostack On January 19, 2021, the Company acquired 100% of the interest of Briostack LLC dba Briostack (“Briostack”), a provider of operational management software to pest control businesses, for $35.2 million. Under the terms of the purchase agreement, certain members of Briostack received 45,454 shares of common stock rollover equity. The Company assessed the fair value of the shares at $0.7 million by applying a market approach. The fair value of the rollover equity is reflected in the total consideration above. PulseM On March 17, 2021, the Company acquired 100% of the interest of Speetra, Inc. dba PulseM (“PulseM”), a provider of enterprise-level reputation management software for small businesses, for $34.6 million. 2020 Acquisitions During 2020 and in the six months ended June 30, 2020, the Company completed nine and four business acquisitions, respectively, in conjunction with the execution of its long-term plans and objectives in building a service commerce platform supporting the success of SMBs. All of the acquisitions qualified as business combinations under ASC 805. Accordingly, the Company recorded all assets acquired and liabilities assumed at their acquisition date fair values, with any excess consideration recognized as goodwill. Goodwill primarily represents the value associated with the assembled workforce, and expected synergies subsumed into goodwill. Assets acquired and liabilities assumed in connection with each acquisition have been recorded at their fair values. Fair values were determined by management using the assistance of third-party valuation specialists. The valuation methods used to determine the fair value of intangible assets included the income approach—relief from royalty method for developed technology and trade name, the income approach—excess earnings method for customer relationships and the comparative business valuation method for non-compete agreements. A Monte Carlo simulation was used as the valuation method to determine the fair value of earnout liabilities. A number of assumptions and estimates were involved in the application of these valuation methods, including revenue forecasts, expected competition, costs of revenues, obsolescence, tax rates, capital spending, discount rates and working capital changes. Cash flow forecasts were generally based on pre-acquisition forecasts coupled with estimated revenues and cost synergies available to a market participant. The Company’s condensed consolidated results of operations include $15.5 million of acquisition related transaction costs in general and administrative expense for acquisitions consummated in 2020, with $4.9 million incurred in the six months ended June 30, 2020. Each acquisition allows for an adjustment to the purchase price to be made subsequent to the transaction closing date based on the actual amount of working capital and cash delivered to the Company. The consideration paid and purchase price allocations disclosed reflect the effects of these adjustments. The allocation of purchase consideration related to certain 2020 acquisitions is considered preliminary with provisional amounts related to tax-related and other items. The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed for each acquisition in 2020: Remodeling Qiigo AlertMD Invoice Simple (in thousands) Cash $ 25,909 $ 21,564 $ 21,853 $ 32,507 Rollover equity — 618 — — Fair value of earnout 2,455 — — — Total consideration $ 28,364 $ 22,182 $ 21,853 $ 32,507 Net assets acquired: Cash and cash equivalents $ 520 $ 3 $ — $ 598 Accounts receivable, trade 3,401 320 510 688 Other receivables 6 — — 271 Contract assets 85 249 — — Prepaid expenses and other current assets 95 74 11 57 Property and equipment 65 114 58 184 Other non-current assets — 757 — — Intangible—developed technology 1,480 2,120 2,030 1,530 Intangible—customer relationships 11,380 11,110 13,490 17,970 Intangible—trade name 570 710 260 190 Intangible—non-compete agreements 110 40 40 60 Goodwill 12,843 7,405 5,531 18,474 Deferred tax asset — 177 — — Accounts payable (1,564) (148) — (498) Other Current Liabilities — — — — Accrued expenses and other (291) (565) (24) (412) Customer deposits (85) — — (1,229) Deferred tax liability (251) — — (5,360) Deferred revenue — (184) (53) (16) Total net assets acquired $ 28,364 $ 22,182 $ 21,853 $ 32,507 Brighter Vision Socius Service Fusion My PT Hub (in thousands) Cash $ 17,350 $ 15,670 $ 122,333 $ 10,681 Rollover equity 127 — — — Fair value of earnout — — — 1,016 Total consideration $ 17,477 $ 15,670 $ 122,333 $ 11,697 Net assets acquired: Cash and cash equivalents $ 112 $ 46 $ 660 $ 315 Accounts receivable, trade 2 908 38 7 Other receivables 35 79 686 73 Contract assets — — — — Prepaid expenses and other current assets 48 23 192 45 Property and equipment 26 36 139 209 Other non-current assets 9 — 180 19 Intercompany (receivable) — — — 27 Intangible—developed technology 760 1,350 2,820 586 Intangible—customer relationships 6,150 9,900 25,680 1,918 Intangible—trade name 330 520 1,330 140 Intangible—non-compete agreements 20 40 70 13 Goodwill 12,090 3,326 93,717 9,110 Accounts payable (61) (79) (215) (209) Other Current Liabilities — — (57) — Accrued expenses and other (210) (450) (872) (162) Deferred tax liability (1,734) — (1,713) (286) Deferred revenue (100) (29) (322) (81) Intercompany (payable) — — — (27) Total net assets acquired $ 17,477 $ 15,670 $ 122,333 $ 11,697 Updox Other Total (in thousands) Cash $ 142,527 $ 85 $ 410,479 Rollover equity 573 — 1,318 Fair value of earnout — — 3,471 Total consideration $ 143,100 $ 85 $ 415,268 Net assets acquired: Cash and cash equivalents $ 4,994 $ — $ 7,248 Accounts receivable, trade 981 — 6,855 Other receivables 628 — 1,778 Contract assets — — 334 Prepaid expenses and other current assets 640 — 1,185 Property and equipment 1,610 — 2,441 Other non-current assets 377 — 1,342 Intercompany (receivable) — — 27 Intangible—developed technology 7,870 11 20,557 Intangible—customer relationships 48,150 72 145,820 Intangible—trade name 2,620 2 6,672 Intangible—non-compete agreements 110 — 503 Goodwill 78,259 — 240,755 Deferred tax asset 58 — 235 Accounts payable (1,152) — (3,926) Other Current Liabilities (41) — (98) Accrued expenses and other (1,482) — (4,468) Customer deposits — — (1,314) Deferred tax liability — — (9,344) Deferred revenue (522) — (1,307) Intercompany (payable) — — (27) Total net assets acquired $ 143,100 $ 85 $ 415,268 Remodeling On January 6, 2020, the Company acquired 100% of the interest of Azar, LLC and Alnashmi for Digital Marketing, LLC (“Remodeling”), an online platform that connects homeowners with home improvement companies, for $28.4 million. Under the terms of the purchase agreement, the Company is required to pay the seller an earnout based on achieving $6.6 million and $5.0 million of total revenue during calendar years ended 2020 and 2019, respectively. The earnout amount will be $2.0 million per year, if the target is met; no consideration will be paid if the target is not met. At the acquisition date, the Company determined the fair value of the earnout to be $2.5 million and has included the amount in the total consideration above. The 2019 earnout target was met and the earnout of $2 million was paid in 2020. At December 31, 2020, the Company concluded that the 2020 earnout target was not met and released the remaining liability with a corresponding gain of $0.5 million recorded in general and administrative expense on the consolidated statements of operations and comprehensive loss. Qiigo On January 16, 2020, the Company acquired 100% of the interest of Qiigo, LLC (“Qiigo”), a local marketing agent that builds brand unity and helps national brands and their franchises boost their qualified leads, for $22.2 million. Under the terms of the purchase agreement, certain members of Qiigo received 127,249 shares of common stock rollover equity. The Company assessed the fair value of the shares at $0.6 million by applying a market approach. The fair value of the rollover equity is reflected in the total consideration above. AlertMD On January 24, 2020, the Company acquired certain assets and liabilities of Rulester, LLC dba AlertMD, LLC and ChargeMD, LLC (“AlertMD”), a provider of SaaS-based back-office, patient care coordination and front-office solutions, for $21.9 million. Invoice Simple On April 17, 2020, the Company acquired 100% of the interest of Zenvoice Inc. dba Invoice Simple (“Invoice Simple”), a provider of invoicing and estimation software platform for independent contracts, freelancers and business owners, for $32.5 million. Brighter Vision On August 21, 2020, the Company acquired 100% of the interest of Brighter Vision Web Solutions, Inc. (“Brighter Vision”), a provider of offerings of custom-built websites and marketing solutions to therapists in the behavioral health sector, for $17.5 million. Under the terms of the purchase agreement, certain members of Brighter Vision received 21,892 shares of common stock rollover equity. The Company assessed the fair value of the shares at $0.1 million by applying a market approach. The fair value of the rollover equity is reflected in the total consideration above. Socius On October 16, 2020, the Company acquired 100% of the interest of Socius Marketing, Inc. (“Socius”), a provider of full service internet marketing that specializes in content design, website development and search engine optimization, for $15.7 million. Service Fusion On October 17, 2020 the Company acquired 100% of the interest of FSM Technologies, LLC (“Service Fusion”), a provider of an end-to-end field service management SaaS platform, for $122.3 million. My PT Hub On November 18, 2020, the Company acquired 100% of the interest of Fitii, Limited and Fitii LLC (collectively “My PT Hub”), a provider of software that enables gym and health club customers to improve monthly collections, generate new business, enhance member engagement, increase retention and automate business processes, for $11.7 million. Under the terms of the purchase agreement, the Company is required to pay the seller an earnout based on achieving $4.6 million of total revenue during calendar year end 2021. The earnout amount will be $2.7 million, if the target is met; no consideration will be paid if the target is not met. At the acquisition date, the Company determined the fair value of the earnout to be $1.0 million and has included the amount in the total consideration above. At December 31, 2020, the Company noted no change in the fair value of the earnout from the acquisition date. At March 31, 2021, the Company concluded that the 2021 earnout target will not be met and released the liability with a corresponding gain of $1.0 million recorded in general and administrative expense on the consolidated statements of operations and comprehensive loss. Updox On December 16, 2020, the Company acquired 100% of the interest of Updox, LLC (“Updox”), a provider of a healthcare customer relationship management solution, for $143.1 million. Under the terms of the purchase agreement, certain members of Updox received 72,896 shares of common stock rollover equity. The Company assessed the fair value of the shares at $0.6 million by applying a market approach. The fair value of the rollover equity is reflected in the total consideration above. With respect to total goodwill recognized for the business acquisitions consummated during the year ended December 31, 2020, the Company expects that $167.1 million of goodwill with be deductible for income tax purposes. Pro Forma Results of Acquisitions (unaudited) The following table presents unaudited pro forma consolidated results of operations for the three and six months ended June 30, 2021 and 2020, as if the aforementioned 2021 and 2020 acquisitions had occurred as of January 1, 2020. The pro forma information includes the business combination accounting effects resulting from these acquisitions, including interest expense of nil and $5.5 million for the three months ended June 30, 2021 and 2020, respectively and $0.5 million and $11.5 million for the six months ended June 30, 2021 and 2020, respectively, to account for funds borrowed earlier, issuance of our common shares at earlier dates which impacts the calculation of basic and diluted net loss per share, removal of transaction costs of nil and $1.8 million for the three months ended June 30, 2021 and 2020, respectively, and $2.7 million and $4.9 million for the six months ended June 30, 2021 and 2020, respectively, and additional amortization expense of nil and $3.0 million for the three months ended June 30, 2021 and 2020, respectively, and $0.3 million and $7.7 million for the six months ended June 30, 2021 and 2020, respectively, resulting from the amortization of amortizable intangible assets beginning as of January 1, 2020. We prepared the pro forma financial information for the combined entities for comparative purposes only, and the information is not indicative of what actual results would have been if the acquisitions had occurred at the beginning of the periods presented, nor is the information intended to represent or be indicative of future results of operations. Three Months Ended Six Months Ended 2021 Pro Forma 2020 Pro Forma 2021 Pro Forma 2020 Pro Forma (in thousands, except per share amounts) (unaudited) Total revenue $ 121,050 $ 92,309 $ 230,646 $ 190,289 Net loss $ (24,334) $ (19,977) $ (41,024) $ (47,801) Adjustments to net loss per share (see Note 12) — (13,105) (15,105) (26,210) Net loss attributable to common stockholders $ (24,334) $ (33,082) $ (56,129) $ (74,011) Net loss per share attributable to common stockholders: Basic $ (0.56) $ (0.80) $ (1.29) $ (1.80) Diluted $ (0.56) $ (0.80) $ (1.29) $ (1.80)

Revenue

Revenue	6 Months Ended
	Jun. 30, 2021
Revenue from Contract with Customer [Abstract]
Revenue	Revenue Disaggregation of Revenue The following tables present a disaggregation of our revenue from contracts with customers by revenue recognition pattern and geographical market: Three Months Ended Six Months Ended 2021 2020 2021 2020 (in thousands) By pattern of recognition (timing of transfer of services): Point in time $ 12,328 $ 11,916 $ 23,581 $ 21,938 Over time 108,722 67,429 202,375 134,432 Total $ 121,050 $ 79,345 $ 225,956 $ 156,370 By Geographical Market: United States $ 112,773 $ 74,084 $ 206,458 $ 144,784 International 8,277 5,261 19,498 11,586 Total $ 121,050 $ 79,345 $ 225,956 $ 156,370 Contract Balances Supplemental balance sheet information related to contracts from customers as of: June 30, December 31, 2021 2020 (in thousands) Accounts receivables $ 31,458 $ 24,966 Contract assets $ 12,142 $ 9,838 Deferred revenue $ 20,485 $ 13,621 Customer deposits $ 8,318 $ 8,247 Long-term deferred revenue $ 2,652 $ 2,297 Accounts receivable, net: Accounts receivable represent rights to consideration in exchange for products or services that have been transferred by us, when payment is unconditional and only the passage of time is required before payment is due. Contract assets: Contract assets represent rights to consideration in exchange for products or services that have been transferred (i.e., the performance obligation or portion of the performance obligation has been satisfied), but payment is conditional on something other than the passage of time. These amounts typically relate to contracts that include on-premise licenses and professional services where the right to payment is not present until completion of the contract or achievement of specified milestones and the fair value of products or services transferred exceed this constraint. Contract liabilities : Contract liabilities represent our obligation to transfer products or services to a customer for which consideration has been received in advance of the satisfaction of performance obligations. Short-term contract liabilities are included within deferred revenue on the consolidated balance sheets. Long-term contract liabilities are included within long-term deferred revenue on the consolidated balance sheet s. Revenue recognized from the contract liability balance at December 31, 2020 was $11.0 million for the six months ended June 30, 2021. Customer deposits : Customer deposits relate to payments received in advance for contracts, which allow the customer to terminate a contract and receive a pro rata refund for the unused portion of payments received to date. In these arrangements, we have concluded there are no enforceable rights and obligations during the period in which the option to cancel is exercisable by the customer and therefore the consideration received is recorded as a customer deposit liability. Remaining Performance Obligations Remaining performance obligations represent the transaction price of unsatisfied or partially satisfied performance obligations within contracts with an original expected contract term that is greater than one year for which fulfillment of the contract has started as of the end of the reporting period. Variable consideration accounted for under the variable consideration allocation exception associated with unsatisfied performance obligations or an unsatisfied promise that forms part of a single performance obligation under application of the series guidance have been excluded. Remaining performance obligations generally relate to those which are stand-ready in nature, as found within the subscription and marketing technology solutions revenue streams. The aggregate amount of transaction consideration allocated to remaining performance obligations as of June 30, 2021, was $15.0 million, which is comprised of contracts where the contract term under ASC 606 is in excess of one year. The Company expects to recognize approximately 44% of its remaining performance obligations as revenue within the next year, 27% of its remaining performance obligations as revenue the subsequent year, 25% of its remaining performance obligations as revenue in the third year, and the remainder during the two year period thereafter. Cost to Obtain and Fulfill a Contract The Company incurs certain costs to obtain contracts, principally sales and third-party commissions, which the Company capitalizes when the liability has been incurred if they are (i) incremental costs of obtaining a contract, (ii) expected to be recovered and (iii) have an expected amortization period that is greater than one year (as the Company has elected the practical expedient to expense any costs to obtain a contract when the liability is incurred if the amortization period of such costs would be one year or less). Assets resulting from costs to obtain contracts are included within prepaid expenses and other current assets for short-term balances and other non-current assets for long-term balances on the Company’s consolidated balance sheets. The costs to obtain contracts are amortized over 5 years, which corresponds with the useful life of the related capitalized software. Short-term assets were $3.9 million and $2.7 million at June 30, 2021 and December 31, 2020, respectively, and long-term assets were $9.6 million and $7.2 million at June 30, 2021 and December 31, 2020, respectively. The Company recorde d $0.9 million and $0.5 million of amortization expense related to assets for the three months ended June 30, 2021 and 2020, respectively, and $1.7 million and $1.0 million for the six months ended June 30, 2021 and 2020 , respe ctively, which is included in sales and marketing expense on the consolidated statements of operations and comprehensive loss. The Company has concluded that there are no other material costs incurred in fulfillment of customer contracts that are not accounted for under other GAAP, which meet the capitalization criteria under ASC 606 and FASB ASC Topic 340-40, Accounting for Other Assets and Deferred Costs (“ASC 350-40”). The Company has elected to account for shipping and handling activities as fulfillment activities and recognize the associated expense when the transfer of control of the product has occurred, as permitted under the shipping and handling activities practical expedient.

Goodwill

Goodwill	6 Months Ended
	Jun. 30, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill	Goodwill Goodwill activity consisted of the following for the six months ended June 30, 2021 (in thousands): Balance at December 31, 2020 $ 668,151 Additions 51,014 Measurement period adjustments (1) 569 Effect of foreign currency exchange rate changes (83) Balance at June 30, 2021 $ 719,651 (1) Of the $0.6 million of measurement period adjustments recognized during the six months ended June 30, 2021, $0.3 million and $0.3 million of measurement period adjustments relate to acquisitions consummated during the six months ended June 30, 2021 and the year ended December 31, 2020, respectively.

Intangible Assets

Intangible Assets	6 Months Ended
	Jun. 30, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Intangible Assets	Intangible Assets Intangible assets consisted of the following as of: June 30, 2021 Useful Gross Carrying Accumulated Net Book (in thousands) Customer relationships 3-20 years $ 520,213 $ 149,077 $ 371,136 Developed technology 2-12 years 89,309 34,335 54,974 Trade name 3-10 years 33,413 12,250 21,163 Non-compete agreements 3-5 years 2,328 1,292 1,036 Total $ 645,263 $ 196,954 $ 448,309 December 31, 2020 Useful Gross Carrying Accumulated Net Book (in thousands) Customer relationships 3-20 years $ 502,614 $ 113,934 $ 388,680 Developed technology 2-12 years 85,510 27,311 58,199 Trade name 3-10 years 32,729 10,151 22,578 Non-compete agreements 3-5 years 2,295 1,023 1,272 Total $ 623,148 $ 152,419 $ 470,729 Amortization expense was $22.5 million and $17.9 million for the three months ended June 30, 2021 and 2020, respectively, and $44.5 million and $33.5 million for the six months ended June 30, 2021 and 2020, respectively.

Property and Equipment

Property and Equipment	6 Months Ended
	Jun. 30, 2021
Property, Plant and Equipment [Abstract]
Property and Equipment	Property and Equipment Property and equipment consisted of the following as of: June 30, December 31, 2021 2020 (in thousands) Computer equipment and software $ 6,413 $ 5,455 Furniture and fixtures 3,867 3,728 Leasehold improvements 11,941 11,886 Total property and equipment 22,221 21,069 Less accumulated depreciation (8,186) (6,364) Property and equipment, net $ 14,035 $ 14,705 Depreciation expense was $0.9 million and $0.8 million for the three months ended June 30, 2021 and 2020, respectively, and $1.8 million and $1.5 million for the six months ended June 30, 2021 and 2020, respectively.

Capitalized Software

Capitalized Software	6 Months Ended
	Jun. 30, 2021
Research and Development [Abstract]
Capitalized Software	Capitalized Software Capitalized software consisted of the following as of: June 30, December 31, 2021 2020 (in thousands) Capitalized software $ 26,021 $ 20,339 Less: accumulated amortization (5,854) (4,270) Capitalized software, net $ 20,167 $ 16,069 Amortization expense was $0.8 million and $0.6 million for the three months ended June 30, 2021 and 2020, respectively, and $1.6 million and $1.1 million for the six months ended June 30, 2021 and 2020, respectively.

Long-Term Debt

Long-Term Debt	6 Months Ended
	Jun. 30, 2021
Debt Disclosure [Abstract]
Long-Term Debt	Long-Term Debt Long-term debt consisted of the following as of: June 30, December 31, 2021 2020 (in thousands) Term notes with interest payable monthly, interest rate at Adjusted LIBOR or Alternative Base Rate, plus an applicable margin of 4.50% (5.61% and 5.65% at June 30, 2021 and December 31, 2020, respectively) quarterly principal payments of 0.25% of original principal balance with balloon payment due August 2025 $ 789,066 $ 720,964 Asset purchase agreement related to acquisition of Service Nation, Inc., zero-interest unsecured debt (effective interest of 10%) with principal payments due monthly through February 2021 — 15 Subordinated unsecured promissory note related to acquisition of Service Nation, Inc., interest paid-in-kind, interest rate at 8.5% with balloon payment due September 2022 2,746 2,633 Subordinated unsecured promissory note related to acquisition of Technique Fitness, Inc. D/B/A Club OS, interest paid-in-kind, interest rate at 7% with balloon payment due December 2022 2,563 2,476 Principal debt 794,375 726,088 Deferred financing costs on long-term debt (992) (1,054) Discount on long-term debt (27,140) (26,702) Total debt 766,243 698,332 Less current maturities 8,000 7,294 Long-term portion $ 758,243 $ 691,038 The Company determines the fair value of long-term debt using discounted cash flows, applying current interest rates and current credit spreads, based on its own credit risk. Such instruments are classified as Level 2. The fair value amounts were approximately $782.2 million and $710.3 million as of June 30, 2021 and December 31, 2020, respectively. As of January 1, 2020, the Company had an outstanding credit agreement under which the Company obtained (i) a term loan of $415.0 million (“Term Loan”), (ii) commitments for delayed draw term loans (“DDTLs”) up to $135.0 million and (iii) commitments for revolving loans (Revolver) up to $50.0 million including commitments for the issuance of up to $10.0 million of letters of credit (together, the “Credit Facility”). During the year ended December 31, 2020, the Company entered into an amendment to the Credit Facility which provided an incremental commitment for additional DDTLs of $250.0 million, resulting in a total commitment for DDTLs of $385.0 million. The incremental commitment DDTLs bear the same terms and conditions as the original DDTLs within the Credit Facility. During the year ended December 31, 2020, the Company received proceeds of $264.7 million, net of discount on long-term debt of $9.0 million, in connection with the DDTLs. During the three and six months ended June 30, 2021, the Company received proceeds of nil and $69.2 million, respectively, net of discount on long-term debt of nil and $2.9 million, respectively, in connection with the DDTLs. The Company pays commitment fees on the revolver at a variable rate that ranges from 0.375% to 0.50% per annum (based on the Company’s most recent first lien leverage ratio) and the incremental delayed draw unused commitments of 1.5% per annum paid quarterly in arrears. In March 2020, the Company borrowed $50.0 million under the revolver at rates ranging from 5.68% to 6.25%. The Company repaid the revolver in full in September 2020 and no balance was outstanding at December 31, 2020. As of January 1, 2020, the Company also had outstanding subordinated promissory notes (“Legacy Subordinated Notes”) that included paid-in-kind (“PIK”) interest. The interest on the Legacy Subordinated Notes is all PIK and is due upon maturity. Total PIK interest was $0.1 million for each of the three months ended June 30, 2021 and 2020, and $0.2 million for each of the six months ended June 30, 2021 and 2020. The outstanding balance of the Credit Facility at June 30, 2021 of $789.1 million is comprised of $407.8 million related to the Term Loan and $381.3 million related to the aggregate DDTLs. The outstanding balance of the Legacy Subordinated Notes at June 30, 2021 is $5.3 million. The Company’s Credit Facility is subject to certain financial and nonfinancial covenants and is secured by substantially all assets of the Company. As of June 30, 2021, the Company was in compliance with all of its covenants. Aggregate maturities of the Company’s debt for the years ending December 31 are as follows as of June 30, 2021 (in thousands): Years ending December 31: 2021 (remaining six months) $ 4,000 2022 13,873 2023 8,000 2024 8,000 2025 761,064 Total aggregate maturities of the Company’s debt $ 794,937 Included in aggregate maturities is future paid-in-kind interest totaling $0.6 million that will accrue over the term of the related debt. On July 6, 2021, in connection with the Company’s IPO, the Company refinanced its Credit Facility. Refer to Note 17 for additional information.

Convertible Preferred Stock

Convertible Preferred Stock	6 Months Ended
	Jun. 30, 2021
Temporary Equity Disclosure [Abstract]
Convertible Preferred Stock	Convertible Preferred Stock On May 5, 2021, the Company amended its Certificate of Incorporation (“Third Amended and Restated Certificate of Incorporation”) to increase the number of authorized shares of Preferred Stock from 125,000,000 shares to 140,000,000 shares. At June 30, 2021, the Company was authorized to issue 140,000,000 shares of Preferred Stock, $0.00001 par value per share, of which 50,000,000 are designated as Series A, 75,000,000 are designated as Series B and 15,000,000 are designated as Series C. Each share of Series A, Series B and Series C may be converted into common stock at any time, at the option of the holder, based on a prescribed formula set forth in the Company’s Third Amended and Restated Certificate of Incorporation. In the event of a liquidation, dissolution, winding up of the Company or other similar event, liquidation payments will first be made to the holders of Series B, then to Series C, then to Series A. The Series A shares are redeemable upon a deemed liquidation event not solely within the Company’s control. The redemption price shall be the cash or value of the property, rights or securities paid or distributed upon a deemed liquidation event. Prior to the Second Amended and Restated Certificate of Incorporation, Series A preferred stock holders were entitled to cumulative dividends that accrued at annual rate of 4% of the Series A Preferred Stock original issue price, compounded annually. The Series A preferred stock holders are not entitled to accrue additional dividends after August 23, 2019. The Series B shares are redeemable upon a deemed liquidation event not solely within the Company’s control or upon written notice from a majority of the holders of Series B shares at any time on or after February 23, 2026. The redemption price is prescribed in the Company’s Second Amended and Restated Certificate of Incorporation, and is based on inputs including, but not limited to, the original issuance price of the Series B shares, accrued dividends whether or not declared, and the fair value of common stock. Series B holders are entitled to cumulative dividends that accrue at an annual rate of 10% of the Series B share original issue price (as adjusted in accordance with the Company’s Second Amended and Restated Certificate of Incorporation), compounded annually. The initial original issue price for the Series B shares issued ranged from $9.12 per share to $9.14 per share. Accumulated and undeclared Series B preferred dividends were $101.1 million and $86.0 million as of June 30, 2021 and December 31, 2020, respectively. Such dividends shall be payable only upon the occurrence of a deemed liquidation event or voluntary or involuntary dissolution, liquidation or winding up of the Company without certain consents required by the organizational documents of the Company. In May 2021, the Company issued 7,857,142 shares of Series C for proceeds of $109.8 million net of issuance costs. The Series C shares are redeemable upon a deemed liquidation event not solely within the Company’s control. The redemption price shall be the cash or value of the property, rights or securities paid or distributed upon a deemed liquidation event. In accordance with ASC 480, Distinguishing Liabilities from Equity , if the carrying value of redeemable preferred stock is less than its redemption value, redeemable preferred stock shall be accreted to its redemption value if it is probable it will become redeemable. Prior to March 15, 2021, the Company concluded it was probable that the Series B would become redeemable due to the passage of time. However, after that date the Company concluded that it was no longer probable that the Series B would become redeemable due to the increased likelihood of a successful IPO prior to February 23, 2026. The Company’s Series B accruing dividends comprise a component of the redemption value of such stock. The Company recorded the accretion of Series B through March 15, 2021, by increasing its carrying value and recording a corresponding reduction of Additional Paid-In Capital in the amounts of nil and $13.1 million for the three months ended June 30, 2021 and 2020, respectively, and $15.1 million and $26.2 million fo r the six months ended June 30, 2021 and 2020, respectively. On July 6, 2021, in connection with the Company’s IPO, the Series A, Series B, and Series C shares converted to common shares. Refer to Note 17 for additional information.

Stock-Based Compensation

Stock-Based Compensation	6 Months Ended
	Jun. 30, 2021
Share-based Payment Arrangement [Abstract]
Stock-Based Compensation	Stock-Based Compensation In 2016, the Company adopted the 2016 Equity Incentive Plan (the “2016 Plan”). The 2016 Plan provides for the granting of stock-based awards, including stock options, stock appreciation rights, restricted or unrestricted stock awards, phantom stock, performance awards, and other stock-based awards. The 2016 Plan allows for the granting of stock-based awards through January 17, 2027. As of June 30, 2021, the Company has authorized 34.7 million shares of common stock for issuance under the 2016 Plan. Stock Options During the six months ended June 30, 2021 and 2020, the Company granted time-based and performance-based stock options to employees and directors. Time-based options granted vest 25% after one year, and then monthly over the next three years; carry an exercise price equal to the fair market value at the date of grant as determined by the Company’s board of directors; and expire 10 years from date of grant. The overwhelming majority of performance-based options vest as follows: 50% of a holder’s award vests upon a change in control or an initial public offering if the per share cash price received in connection with such change in control or the per share offering price in such initial public offering is at least $27.4068, and the other 50% of the holder’s award vests if there is a change in control or the initial public offering price is at least $36.5424. The performance-based options generally carry an exercise price equal to the fair market value at the date of grant as determined by the board of directors and expire 10 years from date of grant. To date, no stock-based compensation expense has been recognized related to the performance-based options as the vesting of such options is not deemed probable. Restricted Stock Awards During 2017, the Company granted 3.9 million time vesting restricted stock awards (“RSAs”). The awards vest over a four-year period starting on October 17, 2016. On the grant date the awards were valued at $0.75 per award totaling $2.9 million. The Company records compensation expense for these awards on a straight-line basis over the vesting period, which approximates the service period. The time vesting RSAs were fully vested as of December 31, 2020. The Company granted 1.6 million shares of funding RSAs during the year ended December 31, 2018. The funding awards only vest in the instances in which the majority owners of the Company purchase preferred stock. The shares will vest in an amount equal to a percentage of the number of preferred shares purchased by majority owners of the Company. On August 23, 2019 and September 4, 2020, all unvested funding RSAs were modified such that the awards vest upon an investment by either of the equity sponsors and the percentage of awards that vest upon such investment was also modified. These modifications did not result in additional compensation expense at the date of each modification; however, future compensation expense for these awards will be recognized based on the fair value of the award at the modification date. The compensation expense associated with the unvested funding awards will be recorded on the vesting date. Unvested funding RSAs terminate upon the earlier of an IPO or a sale of the Company, as defined in the respective recipients’ Amended and Restated Restricted Stock Award Agreements dated May 7, 2021. On May 7 and May 20, 2021, the Company issued 7,559,356 shares of Series C for $105.8 million and 297,773 shares of Series C for $4.2 million, respectively, to fund an acquisition. In connection with these contributions, the funding RSAs were modified, and 553,341 and 18,133, respectively, of funding RSAs vested at $17.00 per share. There was $9.7 million in compensation expense recorded in the three and six months ended June 30, 2021 in general and administrative expense in the statements of operations and comprehensive loss. There was no compensation expense related to the funding restricted stock awards during the three and six months ended June 30, 2020. Stock-based Compensation Expense Stock-based compensation expense was classified in the condensed consolidated statements of operations as follows: Three Months Ended Six Months Ended 2021 2020 2021 2020 (in thousands) Cost of revenues $ 4 $ — $ 5 $ — Sales and marketing 113 — 142 — Product development 105 — 138 — General and administrative 10,979 981 11,819 1,827 Total stock-based compensation expense $ 11,201 $ 981 $ 12,104 $ 1,827

Net Loss Per Share Attributable

Net Loss Per Share Attributable to Common Stockholders	6 Months Ended
	Jun. 30, 2021
Earnings Per Share [Abstract]
Net Loss Per Share Attributable to Common Stockholders	Net Loss Per Share Attributable to Common Stockholders The following table presents the calculation of basic and diluted net loss per share for the Company’s common stock as of: Three Months Ended Six Months Ended 2021 2020 2021 2020 (in thousands except share and per share amounts) Numerator: Net loss $ (24,334) $ (13,685) $ (40,329) $ (33,587) Accretion of Series B to redemption value — (13,105) (15,105) (26,210) Numerator for basic and diluted EPS – net loss attributable to common stockholders $ (24,334) $ (26,790) $ (55,434) $ (59,797) Denominator: Denominator for basic and diluted EPS – weighted-average shares of common stock outstanding used in computing net loss per share 43,732,225 41,308,527 43,483,144 41,153,761 Basic and diluted net loss per share attributable to common stockholders $ (0.56) $ (0.65) $ (1.27) $ (1.45) The following outstanding potentially dilutive common stock equivalents have been excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented due to their anti-dilutive effect as of: June 30, 2021 2020 Outstanding options to purchase common stock 14,893,093 14,097,277 Outstanding convertible preferred stock (Series A, B and C) 125,040,682 100,716,343 Total anti-dilutive outstanding potential common stock 139,933,775 114,813,620

Fair Value of Financial Instrum

Fair Value of Financial Instruments	6 Months Ended
	Jun. 30, 2021
Fair Value Disclosures [Abstract]
Fair Value of Financial Instruments	Fair Value of Financial Instruments Fair value estimates of financial instruments are made at a specific point in time, based on relevant information about financial markets and specific financial instruments. As these estimates are subjective in nature, involving uncertainties and matters of significant judgment, they cannot be determined with precision. Changes in assumptions can significantly affect estimated fair value. The Company measures fair value as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in an orderly transaction between market participants at the reporting date. The Company utilizes a three-tier hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value: • Level 1: Valuations based on quoted prices in active markets for identical assets or liabilities that an entity has the ability to access. • Level 2: Valuations based on quoted prices for similar assets or liabilities, quoted prices for identical assets or liabilities in markets that are not active, or other inputs that are observable or can be corroborated by observable data for substantially the full term of the assets or liabilities. • Level 3: Valuations based on inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. Liabilities historically valued with Level 3 inputs on a recurring basis are contingent consideration. The carrying value of cash and cash equivalents, accounts receivable, contract assets and accounts payable approximate their fair value because of the short-term nature of these instruments. There were no transfers between fair value measurement levels during the three and six months ended June 30, 2021 or 2020. The following table presents information about the Company's financial assets and liabilities measured at fair value on a recurring basis as of: June 30, 2021 Level 1 Level 2 Level 3 Total (in thousands) Asset: Money market funds $ 27,398 $ — $ — $ 27,398 Liability: Contingent consideration $ — $ — $ 2,066 $ 2,066 December 31, 2020 Level 1 Level 2 Level 3 Total (in thousands) Asset: Money market funds $ 15,802 $ — $ — $ 15,802 Liability: Contingent consideration $ — $ — $ 2,911 $ 2,911 The following is a reconciliation of the opening and closing balance for contingent consideration measured at fair value on a recurring basis using significant unobservable inputs (Level 3) during the six months ended June 30, 2021 (in thousands): Opening balance $ 2,911 Fair value adjustments (845) Ending balance $ 2,066 Fair value adjustments made during the six months ended June 30, 2021 result from adjustments to revenue target forecasts. The gain of $0.8 million for the six months ended June 30, 2021, is presented in general and administrative expense in the statements of operations and comprehensive loss.

Income Taxes

Income Taxes	6 Months Ended
	Jun. 30, 2021
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes We make estimates and judgments in determining our provision for income taxes for financial statement purposes. These estimates and judgments occur in the calculation of certain tax assets and liabilities that arise from differences in the timing of recognition of revenue and expense for tax and financial statement purposes. Our provision for income taxes in interim periods is based on our estimated annual effective tax rate. We record cumulative adjustments in the quarter in which a change in the estimated annual effective rate is determined. The estimated annual effective tax rate calculation does not include the effect of discrete events that may occur during the year. The effect of these events, if any, is recorded in the quarter in which the event occurs. The income tax benefit (expense) was ($0.4 million) and $1.0 million for the three months ended June 30, 2021 and 2020, respectively, and $3.2 million and $2.2 million for the six months ended June 30, 2021 and 2020, respectively. Our effective income tax rate was (1.5%) and 6.7% for the three months ended June 30, 2021 and 2020, respectively, and 7.3% and 6.1% for the six months ended June 30, 2021 and 2020, respectively. The difference between the effective tax rate and the statutory rate for the three and six months ended June 30, 2021 was primarily driven by acquisition accounting, the exclusion of loss companies from the quarterly tax computation, a Jordanian tax holiday, a discrete item resulting from a United Kingdom corporate income tax rate change impacting United Kingdom deferred tax assets and liabilities and estimated current state taxes recorded in the three months ended June 30, 2021. The difference between the effective tax rate and the statutory rate for the three and six months ended June 30, 2020 was primarily driven by the exclusion of loss companies from the quarterly tax computation and the change in valuation allowance on existing deferred tax assets as a result of acquisition accounting.

Commitment and Contingencies

Commitment and Contingencies	6 Months Ended
	Jun. 30, 2021
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies The Company is obligated under non-cancelable operating leases for office space and office machines expiring through 2030. Most of these leases include renewal options. Future minimum payments due under the existing lease agreements are as follows as of June 30, 2021 (in thousands): Years ending December 31: 2021 (remaining six months) $ 4,115 2022 7,611 2023 6,683 2024 5,048 2025 4,494 Thereafter 16,710 Total Future minimum payments due $ 44,661 Included in the condensed consolidated statements of operations and comprehensive loss is total rent expense of approximately $2.5 million and $1.9 million for the three months ended June 30, 2021 and 2020, respectively, and $4.6 million and $5.1 million for the six months ended June 30, 2021 and 2020, respectively. From time to time, the Company may become involved in various lawsuits and legal proceedings which arise in the ordinary course of business. However, litigation is subject to inherent uncertainties, and an adverse result in these or other matters may arise from time to time that may harm our business. We are currently not aware of any such legal proceedings or claims that we believe will have, individually or in the aggregate, a material adverse effect on our business, financial condition or operating results. The Company assesses the applicability of nexus in jurisdictions in which the Company sells products and services. As of June 30, 2021 and December 31, 2020, the Company recorded a liability in the amount of $9.3 million and $8.3 million, respectively, within other long-term liabilities as a provision for sales and use tax. In connection with the Company's accounting for acquisitions, the Company has recorded liabilities and corresponding provisional escrow or indemnity receivables within the purchase price allocations for instances in which the Company is indemnified for tax matters.

Geographic Areas

Geographic Areas	6 Months Ended
	Jun. 30, 2021
Geographic Areas, Long-Lived Assets [Abstract]
Geographic Areas	Geographic Areas The following table sets forth long-lived assets by geographic area as of: June 30, December 31, 2021 2020 (in thousands) United States $ 31,601 $ 28,077 International $ 2,601 $ 2,697

Subsequent Events

Subsequent Events	6 Months Ended
	Jun. 30, 2021
Subsequent Events [Abstract]
Subsequent Events	Subsequent Events Initial Public Offering On July 6, 2021, the Company completed its IPO, in which the Company issued and sold 19.1 million shares of its common stock at a public offering price of $17.00 per share. After underwriter discounts and its commissions, net proceeds from the IPO were approximately $303.9 million. Additionally, we incurred other IPO related fees of approximately $7 million. On July 29, 2021, the underwriters of our IPO fully exercised their over-allotment option, resulting in the sale of an additional 2.8 million shares at the IPO price of $17.00 per share and after underwriter discounts, net proceeds were $43.9 million. In connection with the IPO, the Company’s outstanding convertible preferred stock converted into shares of common stock on a one-for-one basis (see Note 10). Upon conversion of the convertible preferred stock, the Company reclassified the carrying value of the convertible preferred stock to common stock and additional paid-in capital. Immediately prior to the closing of the IPO, the Company filed an amended and restated certificate of incorporation on July 6, 2021 with the Secretary of State of the State of Delaware to authorize the issuance of up to 2,050,000,000 shares, par value $0.00001 per share, consisting of 2,000,000,000 shares of common stock and 50,000,000 shares of preferred stock. In connection with the IPO, the Company refinanced its outstanding credit facility (see Note 9) on July 6, 2021. The Company entered into a new credit facility (“New Credit Agreement”) that includes term loans in an aggregate principal amount of $350.0 million (“New Term Loans”) and a revolver with a capacity of $190.0 million (“New Revolver”), of which it borrowed $79.0 million upon closing. The proceeds from the New Term Loans and New Revolver were used in conjunction with the proceeds from the IPO to retire the existing Credit Facility. The New Term Loans have a term of seven years, and quarterly payments of principal of $0.9 million and interest in arrears. The New Revolver has a term of five years. Borrowings under the New Credit Agreement will be available as alternate base rate (“ABR”) or Eurocurrency borrowings. ABR borrowings under the New Credit Agreement accrue interest at an alternate base rate plus an applicable rate, and Eurocurrency borrowings accrue interest at an adjusted LIBOR rate plus an applicable rate. The ABR rate represents the greater of the prime rate, Federal Reserve Bank of New York rate plus ½ of 1%, and an adjusted LIBOR rate for a one month interest period plus 1%. The applicable rate for the New Term Loans and the New Revolver is 3% for Eurocurrency borrowings and 2% for ABR borrowings, in each case subject to change based on our first lien net leverage ratio. The Company concluded that the refinance qualified as an extinguishment of the existing Credit Facility. In connection therewith, the Company recorded a loss on extinguishment of debt of approximately $28.7 million in July 2021. On August 4, 2021, the Company used the net proceeds from the sale of the additional shares of common stock following the exercise of the underwriters’ over-allotment option granted in our IPO to repay $44.0 million of the amount outstanding under the New Revolver. Private Placement On July 6, 2021 we sold 4,411,764 shares of our common stock to entities affiliated with Silver Lake in a private placement at a purchase price equal to the IPO price of $17.00 per share of common stock for net proceeds of $75.0 million. 2021 Incentive Award Plan In connection with the IPO, the Company’s board of directors adopted and the Company’s stockholders approved the 2021 Incentive Award Plan (the “2021 Plan”), which became effective immediately prior to the effectiveness of the registration statement for the Company’s IPO. The 2021 Plan provides for the issuance of incentive stock options, non-qualified stock options, stock awards, stock units, stock appreciation rights and other stock-based awards. The number of shares initially reserved for issuance under the 2021 Plan is 22,000,000 shares, inclusive of available shares previously reserved for issuance under the 2016 Plan. In addition, the number of shares reserved for issuance under the 2021 Plan is subject to an annual increase on the first day of each calendar year beginning on January 1, 2022 and ending on and including January 1, 2031, equal to the lesser of (A) 3% of the shares outstanding (on an as-converted basis) on the last day of the immediately preceding fiscal year and (B) such smaller number of shares as determined by the Company’s board of directors, provided that no more than 22,000,000 shares may be issued upon the exercise of incentive stock options. 2021 Employee Stock Purchase Plan In connection with the IPO, the Company’s board of directors adopted the 2021 Employee Stock Purchase Plan (the “ESPP”). The ESPP is designed to allow our eligible employees to purchase shares of our common stock, at periodic intervals, with their accumulated payroll deductions. The ESPP consists of two components: a Section 423 component, which is intended to qualify under Section 423 of the Internal Revenue Code (the “Code”) and a non-Section 423 component, which need not qualify under Section 423 of the Code. The aggregate number of shares of our common stock that will initially be reserved for issuance under the ESPP will be equal to the sum of (i) 4,500,000 shares and (ii) an annual increase on the first day of each calendar year beginning in 2022 and ending in and including 2031 equal to the lesser of (A) one percent (1%) of the outstanding shares of our common stock on the last day of the immediately preceding fiscal year and (B) such smaller number of shares as determined by our board of directors; provided that in no event will more than 60,000,000 shares of our common stock be available for issuance under the Section 423 component of the ESPP. Acquisitions On July 8, 2021, the Company acquired 100% of the interest of Timely LTD (“Timely”), a New Zealand booking and business management software company for $99.9 million. On July 8, 2021, the Company acquired 100% of the interest of Medical Design Technologies (“MDTech”), a provider of electronic charge capture solutions to physicians via its SaaS-based MD Coder application, for $16.1 million.

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	6 Months Ended
	Jun. 30, 2021
Accounting Policies [Abstract]
Basis of Presentation	Basis of Presentation The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States (“GAAP”) for interim financial information. Certain information and disclosures normally included in consolidated financial statements prepared in accordance with GAAP have been condensed or omitted. Accordingly, these unaudited condensed consolidated financial statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2020 and the related notes contained in the Company’s final prospectus for its initial public offering of its common stock (“IPO”) dated as of June 30, 2021 and filed with the SEC pursuant to Rule 424(b)(4) on July 6, 2021 (the “Prospectus”). The December 31, 2020 condensed consolidated balance sheet was derived from our audited consolidated financial statements as of that date. Our unaudited interim condensed consolidated financial statements include, in the opinion of management, all adjustments, consisting of normal and recurring items, necessary for the fair statement of the unaudited condensed consolidated financial statements. All intercompany accounts and transactions have been eliminated in consolidation. There have been no significant changes in accounting policies during the six months ended June 30, 2021 from those disclosed in the annual consolidated financial statements for the year ended December 31, 2020 and the related notes appearing in our Prospectus, other than as noted below in Accounting Pronouncements Issued and Adopted.
Use of Estimates	Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect certain amounts reported in the unaudited condensed consolidated financial statements, including the accompanying notes. The Company bases its estimates on historical factors, current circumstances, and the experience and judgment of management. The Company evaluates its estimates and assumptions on an ongoing basis. Actual results could differ from those estimates. Significant estimates reflected in the consolidated financial statements include revenue recognition, allowance for doubtful accounts, valuation allowances with respect to deferred tax assets, assumptions underlying the fair value used in the
Recently Issued Accounting Pronouncements not yet Adopted and Accounting Pronouncements Issued and Adopted	Recently Issued Accounting Pronouncements not yet Adopted In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842) , which is intended to improve financial reporting about leasing transactions. The ASU affects all companies that lease assets such as real estate and equipment for a period for more than 12 months, and will require organizations that lease assets to recognize on the balance sheet the assets and liabilities for the rights and obligations created by those leases. The updated standard will be effective for annual reporting periods beginning after December 15, 2021. The Company is currently evaluating the impact the adoption of this standard will have on its financial statements. In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments-Credit Losses (Topic 326); Measurement of Credit Losses on Financial Instruments, which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost, which includes the Company’s accounts receivable and contract assets. This updated standard will be effective for annual reporting periods beginning after December 15, 2022. The Company is currently evaluating the impact the adoption of this standard will have on its financial statements. Accounting Pronouncements Issued and Adopted In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740); Simplifying the Accounting for Income Taxes , which simplifies the accounting for income taxes by removing certain exceptions to the general principles in Topic 740. This ASU is effective for fiscal years beginning after December 15, 2021, with early adoption permitted. The Company adopted this ASU for the six months ended June 30, 2021 and it did not have a material impact on its financial statements. In August 2020, the FASB issued ASU No. 2020-06, Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging - Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity

Acquisitions (Tables)

Acquisitions (Tables)	6 Months Ended
	Jun. 30, 2021
Business Combination and Asset Acquisition [Abstract]
Schedule of Consideration Transferred and Net Assets Acquired	The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed for each acquisition during the six months ended June 30, 2021: Briostack PulseM Total (in thousands) Cash $ 34,441 $ 34,593 $ 69,034 Rollover equity 726 — 726 Total consideration $ 35,167 $ 34,593 $ 69,760 Net assets acquired: Cash and cash equivalents $ 17 $ — $ 17 Accounts receivable, trade 156 — 156 Other receivables 221 151 372 Prepaid expenses and other current assets 53 32 85 Property and equipment 22 4 26 Other non-current assets 144 3 147 Intangible—developed technology 1,360 2,380 3,740 Intangible—customer relationships 4,800 12,510 17,310 Intangible—trade name 390 260 650 Intangible—non-compete agreements 23 10 33 Goodwill 28,263 23,029 51,292 Accounts payable (20) (113) (133) Other current liabilities (28) — (28) Accrued expenses and other (206) (99) (305) Deferred tax liability — (3,538) (3,538) Deferred revenue (28) (36) (64) Total net assets acquired $ 35,167 $ 34,593 $ 69,760 The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed for each acquisition in 2020: Remodeling Qiigo AlertMD Invoice Simple (in thousands) Cash $ 25,909 $ 21,564 $ 21,853 $ 32,507 Rollover equity — 618 — — Fair value of earnout 2,455 — — — Total consideration $ 28,364 $ 22,182 $ 21,853 $ 32,507 Net assets acquired: Cash and cash equivalents $ 520 $ 3 $ — $ 598 Accounts receivable, trade 3,401 320 510 688 Other receivables 6 — — 271 Contract assets 85 249 — — Prepaid expenses and other current assets 95 74 11 57 Property and equipment 65 114 58 184 Other non-current assets — 757 — — Intangible—developed technology 1,480 2,120 2,030 1,530 Intangible—customer relationships 11,380 11,110 13,490 17,970 Intangible—trade name 570 710 260 190 Intangible—non-compete agreements 110 40 40 60 Goodwill 12,843 7,405 5,531 18,474 Deferred tax asset — 177 — — Accounts payable (1,564) (148) — (498) Other Current Liabilities — — — — Accrued expenses and other (291) (565) (24) (412) Customer deposits (85) — — (1,229) Deferred tax liability (251) — — (5,360) Deferred revenue — (184) (53) (16) Total net assets acquired $ 28,364 $ 22,182 $ 21,853 $ 32,507 Brighter Vision Socius Service Fusion My PT Hub (in thousands) Cash $ 17,350 $ 15,670 $ 122,333 $ 10,681 Rollover equity 127 — — — Fair value of earnout — — — 1,016 Total consideration $ 17,477 $ 15,670 $ 122,333 $ 11,697 Net assets acquired: Cash and cash equivalents $ 112 $ 46 $ 660 $ 315 Accounts receivable, trade 2 908 38 7 Other receivables 35 79 686 73 Contract assets — — — — Prepaid expenses and other current assets 48 23 192 45 Property and equipment 26 36 139 209 Other non-current assets 9 — 180 19 Intercompany (receivable) — — — 27 Intangible—developed technology 760 1,350 2,820 586 Intangible—customer relationships 6,150 9,900 25,680 1,918 Intangible—trade name 330 520 1,330 140 Intangible—non-compete agreements 20 40 70 13 Goodwill 12,090 3,326 93,717 9,110 Accounts payable (61) (79) (215) (209) Other Current Liabilities — — (57) — Accrued expenses and other (210) (450) (872) (162) Deferred tax liability (1,734) — (1,713) (286) Deferred revenue (100) (29) (322) (81) Intercompany (payable) — — — (27) Total net assets acquired $ 17,477 $ 15,670 $ 122,333 $ 11,697 Updox Other Total (in thousands) Cash $ 142,527 $ 85 $ 410,479 Rollover equity 573 — 1,318 Fair value of earnout — — 3,471 Total consideration $ 143,100 $ 85 $ 415,268 Net assets acquired: Cash and cash equivalents $ 4,994 $ — $ 7,248 Accounts receivable, trade 981 — 6,855 Other receivables 628 — 1,778 Contract assets — — 334 Prepaid expenses and other current assets 640 — 1,185 Property and equipment 1,610 — 2,441 Other non-current assets 377 — 1,342 Intercompany (receivable) — — 27 Intangible—developed technology 7,870 11 20,557 Intangible—customer relationships 48,150 72 145,820 Intangible—trade name 2,620 2 6,672 Intangible—non-compete agreements 110 — 503 Goodwill 78,259 — 240,755 Deferred tax asset 58 — 235 Accounts payable (1,152) — (3,926) Other Current Liabilities (41) — (98) Accrued expenses and other (1,482) — (4,468) Customer deposits — — (1,314) Deferred tax liability — — (9,344) Deferred revenue (522) — (1,307) Intercompany (payable) — — (27) Total net assets acquired $ 143,100 $ 85 $ 415,268
Schedule of Pro Forma Results	The following table presents unaudited pro forma consolidated results of operations for the three and six months ended June 30, 2021 and 2020, as if the aforementioned 2021 and 2020 acquisitions had occurred as of January 1, 2020. The pro forma information includes the business combination accounting effects resulting from these acquisitions, including interest expense of nil and $5.5 million for the three months ended June 30, 2021 and 2020, respectively and $0.5 million and $11.5 million for the six months ended June 30, 2021 and 2020, respectively, to account for funds borrowed earlier, issuance of our common shares at earlier dates which impacts the calculation of basic and diluted net loss per share, removal of transaction costs of nil and $1.8 million for the three months ended June 30, 2021 and 2020, respectively, and $2.7 million and $4.9 million for the six months ended June 30, 2021 and 2020, respectively, and additional amortization expense of nil and $3.0 million for the three months ended June 30, 2021 and 2020, respectively, and $0.3 million and $7.7 million for the six months ended June 30, 2021 and 2020, respectively, resulting from the amortization of amortizable intangible assets beginning as of January 1, 2020. We prepared the pro forma financial information for the combined entities for comparative purposes only, and the information is not indicative of what actual results would have been if the acquisitions had occurred at the beginning of the periods presented, nor is the information intended to represent or be indicative of future results of operations. Three Months Ended Six Months Ended 2021 Pro Forma 2020 Pro Forma 2021 Pro Forma 2020 Pro Forma (in thousands, except per share amounts) (unaudited) Total revenue $ 121,050 $ 92,309 $ 230,646 $ 190,289 Net loss $ (24,334) $ (19,977) $ (41,024) $ (47,801) Adjustments to net loss per share (see Note 12) — (13,105) (15,105) (26,210) Net loss attributable to common stockholders $ (24,334) $ (33,082) $ (56,129) $ (74,011) Net loss per share attributable to common stockholders: Basic $ (0.56) $ (0.80) $ (1.29) $ (1.80) Diluted $ (0.56) $ (0.80) $ (1.29) $ (1.80)

Revenue (Tables)

Revenue (Tables)	6 Months Ended
	Jun. 30, 2021
Revenue from Contract with Customer [Abstract]
Disaggregation of Revenue	The following tables present a disaggregation of our revenue from contracts with customers by revenue recognition pattern and geographical market: Three Months Ended Six Months Ended 2021 2020 2021 2020 (in thousands) By pattern of recognition (timing of transfer of services): Point in time $ 12,328 $ 11,916 $ 23,581 $ 21,938 Over time 108,722 67,429 202,375 134,432 Total $ 121,050 $ 79,345 $ 225,956 $ 156,370 By Geographical Market: United States $ 112,773 $ 74,084 $ 206,458 $ 144,784 International 8,277 5,261 19,498 11,586 Total $ 121,050 $ 79,345 $ 225,956 $ 156,370
Supplemental Balance Sheet Information	Supplemental balance sheet information related to contracts from customers as of: June 30, December 31, 2021 2020 (in thousands) Accounts receivables $ 31,458 $ 24,966 Contract assets $ 12,142 $ 9,838 Deferred revenue $ 20,485 $ 13,621 Customer deposits $ 8,318 $ 8,247 Long-term deferred revenue $ 2,652 $ 2,297

Goodwill (Tables)

Goodwill (Tables)	6 Months Ended
	Jun. 30, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Goodwill	Goodwill activity consisted of the following for the six months ended June 30, 2021 (in thousands): Balance at December 31, 2020 $ 668,151 Additions 51,014 Measurement period adjustments (1) 569 Effect of foreign currency exchange rate changes (83) Balance at June 30, 2021 $ 719,651 (1) Of the $0.6 million of measurement period adjustments recognized during the six months ended June 30, 2021, $0.3 million and $0.3 million of measurement period adjustments relate to acquisitions consummated during the six months ended June 30, 2021 and the year ended December 31, 2020, respectively.

Intangible Assets (Tables)

Intangible Assets (Tables)	6 Months Ended
	Jun. 30, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Finite-Lived Intangible Assets	Intangible assets consisted of the following as of: June 30, 2021 Useful Gross Carrying Accumulated Net Book (in thousands) Customer relationships 3-20 years $ 520,213 $ 149,077 $ 371,136 Developed technology 2-12 years 89,309 34,335 54,974 Trade name 3-10 years 33,413 12,250 21,163 Non-compete agreements 3-5 years 2,328 1,292 1,036 Total $ 645,263 $ 196,954 $ 448,309 December 31, 2020 Useful Gross Carrying Accumulated Net Book (in thousands) Customer relationships 3-20 years $ 502,614 $ 113,934 $ 388,680 Developed technology 2-12 years 85,510 27,311 58,199 Trade name 3-10 years 32,729 10,151 22,578 Non-compete agreements 3-5 years 2,295 1,023 1,272 Total $ 623,148 $ 152,419 $ 470,729

Property and Equipment (Tables)

Property and Equipment (Tables)	6 Months Ended
	Jun. 30, 2021
Property, Plant and Equipment [Abstract]
Schedule of Property and Equipment	Property and equipment consisted of the following as of: June 30, December 31, 2021 2020 (in thousands) Computer equipment and software $ 6,413 $ 5,455 Furniture and fixtures 3,867 3,728 Leasehold improvements 11,941 11,886 Total property and equipment 22,221 21,069 Less accumulated depreciation (8,186) (6,364) Property and equipment, net $ 14,035 $ 14,705

Capitalized Software (Tables)

Capitalized Software (Tables)	6 Months Ended
	Jun. 30, 2021
Research and Development [Abstract]
Schedule of Capitalized Software	Capitalized software consisted of the following as of: June 30, December 31, 2021 2020 (in thousands) Capitalized software $ 26,021 $ 20,339 Less: accumulated amortization (5,854) (4,270) Capitalized software, net $ 20,167 $ 16,069

Long-Term Debt (Tables)

Long-Term Debt (Tables)	6 Months Ended
	Jun. 30, 2021
Debt Disclosure [Abstract]
Schedule of Long-Term Debt	Long-term debt consisted of the following as of: June 30, December 31, 2021 2020 (in thousands) Term notes with interest payable monthly, interest rate at Adjusted LIBOR or Alternative Base Rate, plus an applicable margin of 4.50% (5.61% and 5.65% at June 30, 2021 and December 31, 2020, respectively) quarterly principal payments of 0.25% of original principal balance with balloon payment due August 2025 $ 789,066 $ 720,964 Asset purchase agreement related to acquisition of Service Nation, Inc., zero-interest unsecured debt (effective interest of 10%) with principal payments due monthly through February 2021 — 15 Subordinated unsecured promissory note related to acquisition of Service Nation, Inc., interest paid-in-kind, interest rate at 8.5% with balloon payment due September 2022 2,746 2,633 Subordinated unsecured promissory note related to acquisition of Technique Fitness, Inc. D/B/A Club OS, interest paid-in-kind, interest rate at 7% with balloon payment due December 2022 2,563 2,476 Principal debt 794,375 726,088 Deferred financing costs on long-term debt (992) (1,054) Discount on long-term debt (27,140) (26,702) Total debt 766,243 698,332 Less current maturities 8,000 7,294 Long-term portion $ 758,243 $ 691,038
Schedule of Maturities of Long-term Debt	Aggregate maturities of the Company’s debt for the years ending December 31 are as follows as of June 30, 2021 (in thousands): Years ending December 31: 2021 (remaining six months) $ 4,000 2022 13,873 2023 8,000 2024 8,000 2025 761,064 Total aggregate maturities of the Company’s debt $ 794,937

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	6 Months Ended
	Jun. 30, 2021
Share-based Payment Arrangement [Abstract]
Schedule of Stock-based Compensation Expense	Stock-based compensation expense was classified in the condensed consolidated statements of operations as follows: Three Months Ended Six Months Ended 2021 2020 2021 2020 (in thousands) Cost of revenues $ 4 $ — $ 5 $ — Sales and marketing 113 — 142 — Product development 105 — 138 — General and administrative 10,979 981 11,819 1,827 Total stock-based compensation expense $ 11,201 $ 981 $ 12,104 $ 1,827

Net Loss Per Share Attributab_2

Net Loss Per Share Attributable to Common Stockholders (Tables)	6 Months Ended
	Jun. 30, 2021
Earnings Per Share [Abstract]
Schedule of Net Loss Per Share, Basic and Diluted	The following table presents the calculation of basic and diluted net loss per share for the Company’s common stock as of: Three Months Ended Six Months Ended 2021 2020 2021 2020 (in thousands except share and per share amounts) Numerator: Net loss $ (24,334) $ (13,685) $ (40,329) $ (33,587) Accretion of Series B to redemption value — (13,105) (15,105) (26,210) Numerator for basic and diluted EPS – net loss attributable to common stockholders $ (24,334) $ (26,790) $ (55,434) $ (59,797) Denominator: Denominator for basic and diluted EPS – weighted-average shares of common stock outstanding used in computing net loss per share 43,732,225 41,308,527 43,483,144 41,153,761 Basic and diluted net loss per share attributable to common stockholders $ (0.56) $ (0.65) $ (1.27) $ (1.45)
Schedule of Antidilutive Outstanding Common Stock Excluded from Computation of Diluted Net Loss Per Share	The following outstanding potentially dilutive common stock equivalents have been excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented due to their anti-dilutive effect as of: June 30, 2021 2020 Outstanding options to purchase common stock 14,893,093 14,097,277 Outstanding convertible preferred stock (Series A, B and C) 125,040,682 100,716,343 Total anti-dilutive outstanding potential common stock 139,933,775 114,813,620

Fair Value of Financial Instr_2

Fair Value of Financial Instruments (Tables)	6 Months Ended
	Jun. 30, 2021
Fair Value Disclosures [Abstract]
Schedule of Financial Assets and Liabilities at Fair Value on a Recurring Basis	The following table presents information about the Company's financial assets and liabilities measured at fair value on a recurring basis as of: June 30, 2021 Level 1 Level 2 Level 3 Total (in thousands) Asset: Money market funds $ 27,398 $ — $ — $ 27,398 Liability: Contingent consideration $ — $ — $ 2,066 $ 2,066 December 31, 2020 Level 1 Level 2 Level 3 Total (in thousands) Asset: Money market funds $ 15,802 $ — $ — $ 15,802 Liability: Contingent consideration $ — $ — $ 2,911 $ 2,911
Schedule of Reconciliation of Opening and Closing Balances for Contingent Consideration	The following is a reconciliation of the opening and closing balance for contingent consideration measured at fair value on a recurring basis using significant unobservable inputs (Level 3) during the six months ended June 30, 2021 (in thousands): Opening balance $ 2,911 Fair value adjustments (845) Ending balance $ 2,066

Commitment and Contingencies (T

Commitment and Contingencies (Tables)	6 Months Ended
	Jun. 30, 2021
Commitments and Contingencies Disclosure [Abstract]
Schedule of Future Minimum Payments	Future minimum payments due under the existing lease agreements are as follows as of June 30, 2021 (in thousands): Years ending December 31: 2021 (remaining six months) $ 4,115 2022 7,611 2023 6,683 2024 5,048 2025 4,494 Thereafter 16,710 Total Future minimum payments due $ 44,661

Geographic Areas (Tables)

Geographic Areas (Tables)	6 Months Ended
	Jun. 30, 2021
Geographic Areas, Long-Lived Assets [Abstract]
Schedule of Long-Lived Assets by Geographic Areas	The following table sets forth long-lived assets by geographic area as of: June 30, December 31, 2021 2020 (in thousands) United States $ 31,601 $ 28,077 International $ 2,601 $ 2,697

Nature of the Business (Details

Nature of the Business (Details) customer in Thousands	Jun. 30, 2021core_verticalcustomer
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of customers (over) | customer	500
Number of core verticals | core_vertical	3

Acquisitions - Narrative (Detai

Acquisitions - Narrative (Details)	Jan. 19, 2021USD ($)shares	Dec. 16, 2020USD ($)shares	Nov. 18, 2020USD ($)	Oct. 17, 2020USD ($)	Oct. 16, 2020USD ($)	Aug. 21, 2020USD ($)shares	Apr. 17, 2020USD ($)	Jan. 24, 2020USD ($)	Jan. 16, 2020USD ($)shares	Jan. 06, 2020USD ($)	Jun. 30, 2021USD ($)	Mar. 31, 2021USD ($)	Jun. 30, 2020USD ($)	Jun. 30, 2021USD ($)business	Jun. 30, 2020USD ($)business	Dec. 31, 2020USD ($)business	Dec. 31, 2019USD ($)	Mar. 17, 2021
Business Acquisition [Line Items]
Number of businesses acquired | business														2	4	9
Acquisition related costs														$ 2,700,000	$ 4,900,000	$ 15,500,000
Total revenue needed for earnout to be paid																6,600,000	$ 5,000,000
Fair value of earnout										$ 2,500,000
Earnout paid																2,000,000
Decrease in earnout liability																500,000
Goodwill expected to be deductible for income tax																167,100,000
Interest expense											$ 0		$ 5,500,000	500,000	11,500,000
Transaction costs removed											0		1,800,000	2,700,000	4,900,000
Additional amortization expense											$ 0		$ 3,000,000	300,000	$ 7,700,000
Briostack
Business Acquisition [Line Items]
Percentage of interest acquired	100.00%
Purchase price														35,167,000
Shares issued (in shares) | shares	45,454
Rollover equity	$ 700,000													726,000
PulseM
Business Acquisition [Line Items]
Percentage of interest acquired																		100.00%
Purchase price														34,593,000
Rollover equity														$ 0
Remodeling
Business Acquisition [Line Items]
Percentage of interest acquired										100.00%
Purchase price										$ 28,400,000						28,364,000
Rollover equity																0
Earnout per year if revenue achievement met										$ 2,000,000
Qiigo
Business Acquisition [Line Items]
Percentage of interest acquired									100.00%
Purchase price									$ 22,200,000							22,182,000
Shares issued (in shares) | shares									127,249
Rollover equity									$ 600,000							618,000
AlertMD
Business Acquisition [Line Items]
Purchase price								$ 21,900,000								21,853,000
Rollover equity																0
Invoice Simple
Business Acquisition [Line Items]
Percentage of interest acquired							100.00%
Purchase price							$ 32,500,000									32,507,000
Rollover equity																0
Brighter Vision
Business Acquisition [Line Items]
Percentage of interest acquired						100.00%
Purchase price						$ 17,500,000										17,477,000
Shares issued (in shares) | shares						21,892
Rollover equity						$ 100,000										127,000
Socius
Business Acquisition [Line Items]
Percentage of interest acquired					100.00%
Purchase price					$ 15,700,000											15,670,000
Rollover equity																0
Service Fusion
Business Acquisition [Line Items]
Percentage of interest acquired				100.00%
Purchase price				$ 122,300,000												122,333,000
Rollover equity																0
My PT Hub
Business Acquisition [Line Items]
Percentage of interest acquired			100.00%
Purchase price			$ 11,700,000													11,697,000
Rollover equity																0
Total revenue needed for earnout to be paid			4,600,000
Earnout per year if revenue achievement met			2,700,000
Fair value of earnout			$ 1,000,000
Decrease in earnout liability												$ 1,000,000
Updox
Business Acquisition [Line Items]
Percentage of interest acquired		100.00%
Purchase price		$ 143,100,000														143,100,000
Shares issued (in shares) | shares		72,896
Rollover equity		$ 600,000														$ 573,000

Acquisitions - Consideration Tr

Acquisitions - Consideration Transferred and Net Assets Acquired (Details) - USD ($) $ in Thousands	Jan. 19, 2021	Dec. 16, 2020	Nov. 18, 2020	Oct. 17, 2020	Oct. 16, 2020	Aug. 21, 2020	Apr. 17, 2020	Jan. 24, 2020	Jan. 16, 2020	Jan. 06, 2020	Jun. 30, 2021	Dec. 31, 2020
Net assets acquired:
Goodwill											$ 719,651	$ 668,151
2021 Acquisitions
Business Acquisition [Line Items]
Cash											69,034
Rollover equity											726
Total consideration											69,760
Net assets acquired:
Cash and cash equivalents											17
Accounts receivable, trade											156
Other receivables											372
Prepaid expenses and other current assets											85
Property and equipment											26
Other non-current assets											147
Goodwill											51,292
Accounts payable											(133)
Other current liabilities											(28)
Accrued expenses and other											(305)
Deferred tax liability											(3,538)
Deferred revenue											(64)
Total net assets acquired											69,760
2021 Acquisitions | Developed technology
Net assets acquired:
Intangible											3,740
2021 Acquisitions | Customer relationships
Net assets acquired:
Intangible											17,310
2021 Acquisitions | Trade name
Net assets acquired:
Intangible											650
2021 Acquisitions | Non-compete agreements
Net assets acquired:
Intangible											33
Briostack
Business Acquisition [Line Items]
Cash											34,441
Rollover equity	$ 700										726
Total consideration											35,167
Net assets acquired:
Cash and cash equivalents											17
Accounts receivable, trade											156
Other receivables											221
Prepaid expenses and other current assets											53
Property and equipment											22
Other non-current assets											144
Goodwill											28,263
Accounts payable											(20)
Other current liabilities											(28)
Accrued expenses and other											(206)
Deferred tax liability											0
Deferred revenue											(28)
Total net assets acquired											35,167
Briostack | Developed technology
Net assets acquired:
Intangible											1,360
Briostack | Customer relationships
Net assets acquired:
Intangible											4,800
Briostack | Trade name
Net assets acquired:
Intangible											390
Briostack | Non-compete agreements
Net assets acquired:
Intangible											23
PulseM
Business Acquisition [Line Items]
Cash											34,593
Rollover equity											0
Total consideration											34,593
Net assets acquired:
Cash and cash equivalents											0
Accounts receivable, trade											0
Other receivables											151
Prepaid expenses and other current assets											32
Property and equipment											4
Other non-current assets											3
Goodwill											23,029
Accounts payable											(113)
Other current liabilities											0
Accrued expenses and other											(99)
Deferred tax liability											(3,538)
Deferred revenue											(36)
Total net assets acquired											34,593
PulseM | Developed technology
Net assets acquired:
Intangible											2,380
PulseM | Customer relationships
Net assets acquired:
Intangible											12,510
PulseM | Trade name
Net assets acquired:
Intangible											260
PulseM | Non-compete agreements
Net assets acquired:
Intangible											$ 10
2020 Acquisitions
Business Acquisition [Line Items]
Cash												410,479
Rollover equity												1,318
Fair value of earnout												3,471
Total consideration												415,268
Net assets acquired:
Cash and cash equivalents												7,248
Accounts receivable, trade												6,855
Other receivables												1,778
Contract assets												334
Prepaid expenses and other current assets												1,185
Property and equipment												2,441
Other non-current assets												1,342
Intercompany (receivable)												27
Goodwill												240,755
Deferred tax asset												235
Accounts payable												(3,926)
Other current liabilities												(98)
Accrued expenses and other												(4,468)
Customer deposits												(1,314)
Deferred tax liability												(9,344)
Deferred revenue												(1,307)
Intercompany (payable)												(27)
Total net assets acquired												415,268
2020 Acquisitions | Developed technology
Net assets acquired:
Intangible												20,557
2020 Acquisitions | Customer relationships
Net assets acquired:
Intangible												145,820
2020 Acquisitions | Trade name
Net assets acquired:
Intangible												6,672
2020 Acquisitions | Non-compete agreements
Net assets acquired:
Intangible												503
Remodeling
Business Acquisition [Line Items]
Cash												25,909
Rollover equity												0
Fair value of earnout												2,455
Total consideration										$ 28,400		28,364
Net assets acquired:
Cash and cash equivalents												520
Accounts receivable, trade												3,401
Other receivables												6
Contract assets												85
Prepaid expenses and other current assets												95
Property and equipment												65
Other non-current assets												0
Goodwill												12,843
Deferred tax asset												0
Accounts payable												(1,564)
Other current liabilities												0
Accrued expenses and other												(291)
Customer deposits												(85)
Deferred tax liability												(251)
Deferred revenue												0
Total net assets acquired												28,364
Remodeling | Developed technology
Net assets acquired:
Intangible												1,480
Remodeling | Customer relationships
Net assets acquired:
Intangible												11,380
Remodeling | Trade name
Net assets acquired:
Intangible												570
Remodeling | Non-compete agreements
Net assets acquired:
Intangible												110
Qiigo
Business Acquisition [Line Items]
Cash												21,564
Rollover equity									$ 600			618
Fair value of earnout												0
Total consideration									$ 22,200			22,182
Net assets acquired:
Cash and cash equivalents												3
Accounts receivable, trade												320
Other receivables												0
Contract assets												249
Prepaid expenses and other current assets												74
Property and equipment												114
Other non-current assets												757
Goodwill												7,405
Deferred tax asset												177
Accounts payable												(148)
Other current liabilities												0
Accrued expenses and other												(565)
Customer deposits												0
Deferred tax liability												0
Deferred revenue												(184)
Total net assets acquired												22,182
Qiigo | Developed technology
Net assets acquired:
Intangible												2,120
Qiigo | Customer relationships
Net assets acquired:
Intangible												11,110
Qiigo | Trade name
Net assets acquired:
Intangible												710
Qiigo | Non-compete agreements
Net assets acquired:
Intangible												40
AlertMD
Business Acquisition [Line Items]
Cash												21,853
Rollover equity												0
Fair value of earnout												0
Total consideration								$ 21,900				21,853
Net assets acquired:
Cash and cash equivalents												0
Accounts receivable, trade												510
Other receivables												0
Contract assets												0
Prepaid expenses and other current assets												11
Property and equipment												58
Other non-current assets												0
Goodwill												5,531
Deferred tax asset												0
Accounts payable												0
Other current liabilities												0
Accrued expenses and other												(24)
Customer deposits												0
Deferred tax liability												0
Deferred revenue												(53)
Total net assets acquired												21,853
AlertMD | Developed technology
Net assets acquired:
Intangible												2,030
AlertMD | Customer relationships
Net assets acquired:
Intangible												13,490
AlertMD | Trade name
Net assets acquired:
Intangible												260
AlertMD | Non-compete agreements
Net assets acquired:
Intangible												40
Invoice Simple
Business Acquisition [Line Items]
Cash												32,507
Rollover equity												0
Fair value of earnout												0
Total consideration							$ 32,500					32,507
Net assets acquired:
Cash and cash equivalents												598
Accounts receivable, trade												688
Other receivables												271
Contract assets												0
Prepaid expenses and other current assets												57
Property and equipment												184
Other non-current assets												0
Goodwill												18,474
Deferred tax asset												0
Accounts payable												(498)
Other current liabilities												0
Accrued expenses and other												(412)
Customer deposits												(1,229)
Deferred tax liability												(5,360)
Deferred revenue												(16)
Total net assets acquired												32,507
Invoice Simple | Developed technology
Net assets acquired:
Intangible												1,530
Invoice Simple | Customer relationships
Net assets acquired:
Intangible												17,970
Invoice Simple | Trade name
Net assets acquired:
Intangible												190
Invoice Simple | Non-compete agreements
Net assets acquired:
Intangible												60
Brighter Vision
Business Acquisition [Line Items]
Cash												17,350
Rollover equity						$ 100						127
Fair value of earnout												0
Total consideration						$ 17,500						17,477
Net assets acquired:
Cash and cash equivalents												112
Accounts receivable, trade												2
Other receivables												35
Contract assets												0
Prepaid expenses and other current assets												48
Property and equipment												26
Other non-current assets												9
Intercompany (receivable)												0
Goodwill												12,090
Accounts payable												(61)
Other current liabilities												0
Accrued expenses and other												(210)
Deferred tax liability												(1,734)
Deferred revenue												(100)
Intercompany (payable)												0
Total net assets acquired												17,477
Brighter Vision | Developed technology
Net assets acquired:
Intangible												760
Brighter Vision | Customer relationships
Net assets acquired:
Intangible												6,150
Brighter Vision | Trade name
Net assets acquired:
Intangible												330
Brighter Vision | Non-compete agreements
Net assets acquired:
Intangible												20
Socius
Business Acquisition [Line Items]
Cash												15,670
Rollover equity												0
Fair value of earnout												0
Total consideration					$ 15,700							15,670
Net assets acquired:
Cash and cash equivalents												46
Accounts receivable, trade												908
Other receivables												79
Contract assets												0
Prepaid expenses and other current assets												23
Property and equipment												36
Other non-current assets												0
Intercompany (receivable)												0
Goodwill												3,326
Accounts payable												(79)
Other current liabilities												0
Accrued expenses and other												(450)
Deferred tax liability												0
Deferred revenue												(29)
Intercompany (payable)												0
Total net assets acquired												15,670
Socius | Developed technology
Net assets acquired:
Intangible												1,350
Socius | Customer relationships
Net assets acquired:
Intangible												9,900
Socius | Trade name
Net assets acquired:
Intangible												520
Socius | Non-compete agreements
Net assets acquired:
Intangible												40
Service Fusion
Business Acquisition [Line Items]
Cash												122,333
Rollover equity												0
Fair value of earnout												0
Total consideration				$ 122,300								122,333
Net assets acquired:
Cash and cash equivalents												660
Accounts receivable, trade												38
Other receivables												686
Contract assets												0
Prepaid expenses and other current assets												192
Property and equipment												139
Other non-current assets												180
Intercompany (receivable)												0
Goodwill												93,717
Accounts payable												(215)
Other current liabilities												(57)
Accrued expenses and other												(872)
Deferred tax liability												(1,713)
Deferred revenue												(322)
Intercompany (payable)												0
Total net assets acquired												122,333
Service Fusion | Developed technology
Net assets acquired:
Intangible												2,820
Service Fusion | Customer relationships
Net assets acquired:
Intangible												25,680
Service Fusion | Trade name
Net assets acquired:
Intangible												1,330
Service Fusion | Non-compete agreements
Net assets acquired:
Intangible												70
My PT Hub
Business Acquisition [Line Items]
Cash												10,681
Rollover equity												0
Fair value of earnout												1,016
Total consideration			$ 11,700									11,697
Net assets acquired:
Cash and cash equivalents												315
Accounts receivable, trade												7
Other receivables												73
Contract assets												0
Prepaid expenses and other current assets												45
Property and equipment												209
Other non-current assets												19
Intercompany (receivable)												27
Goodwill												9,110
Accounts payable												(209)
Other current liabilities												0
Accrued expenses and other												(162)
Deferred tax liability												(286)
Deferred revenue												(81)
Intercompany (payable)												(27)
Total net assets acquired												11,697
My PT Hub | Developed technology
Net assets acquired:
Intangible												586
My PT Hub | Customer relationships
Net assets acquired:
Intangible												1,918
My PT Hub | Trade name
Net assets acquired:
Intangible												140
My PT Hub | Non-compete agreements
Net assets acquired:
Intangible												13
Updox
Business Acquisition [Line Items]
Cash												142,527
Rollover equity		$ 600										573
Fair value of earnout												0
Total consideration		$ 143,100										143,100
Net assets acquired:
Cash and cash equivalents												4,994
Accounts receivable, trade												981
Other receivables												628
Contract assets												0
Prepaid expenses and other current assets												640
Property and equipment												1,610
Other non-current assets												377
Intercompany (receivable)												0
Goodwill												78,259
Deferred tax asset												58
Accounts payable												(1,152)
Other current liabilities												(41)
Accrued expenses and other												(1,482)
Customer deposits												0
Deferred tax liability												0
Deferred revenue												(522)
Intercompany (payable)												0
Total net assets acquired												143,100
Updox | Developed technology
Net assets acquired:
Intangible												7,870
Updox | Customer relationships
Net assets acquired:
Intangible												48,150
Updox | Trade name
Net assets acquired:
Intangible												2,620
Updox | Non-compete agreements
Net assets acquired:
Intangible												110
Other
Business Acquisition [Line Items]
Cash												85
Rollover equity												0
Fair value of earnout												0
Total consideration												85
Net assets acquired:
Cash and cash equivalents												0
Accounts receivable, trade												0
Other receivables												0
Contract assets												0
Prepaid expenses and other current assets												0
Property and equipment												0
Other non-current assets												0
Intercompany (receivable)												0
Goodwill												0
Deferred tax asset												0
Accounts payable												0
Other current liabilities												0
Accrued expenses and other												0
Customer deposits												0
Deferred tax liability												0
Deferred revenue												0
Intercompany (payable)												0
Total net assets acquired												85
Other | Developed technology
Net assets acquired:
Intangible												11
Other | Customer relationships
Net assets acquired:
Intangible												72
Other | Trade name
Net assets acquired:
Intangible												2
Other | Non-compete agreements
Net assets acquired:
Intangible												$ 0

Acquisitions - Pro Forma (Detai

Acquisitions - Pro Forma (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020
Business Combination and Asset Acquisition [Abstract]
Total revenue	$ 121,050	$ 92,309	$ 230,646	$ 190,289
Net loss	(24,334)	(19,977)	(41,024)	(47,801)
Adjustments to net loss (see Note 12)	0	(13,105)	(15,105)	(26,210)
Net loss attributable to common stockholders	$ (24,334)	$ (33,082)	$ (56,129)	$ (74,011)
Net loss per share attributable to common stockholders:
Basic (in dollars per share)	$ (0.56)	$ (0.80)	$ (1.29)	$ (1.80)
Diluted (in dollars per share)	$ (0.56)	$ (0.80)	$ (1.29)	$ (1.80)

Revenue - Disaggregation of Rev

Revenue - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020
Disaggregation of Revenue [Line Items]
Total revenues	$ 121,050	$ 79,345	$ 225,956	$ 156,370
United States
Disaggregation of Revenue [Line Items]
Total revenues	112,773	74,084	206,458	144,784
International
Disaggregation of Revenue [Line Items]
Total revenues	8,277	5,261	19,498	11,586
Transferred at Point in Time
Disaggregation of Revenue [Line Items]
Total revenues	12,328	11,916	23,581	21,938
Transferred over Time
Disaggregation of Revenue [Line Items]
Total revenues	$ 108,722	$ 67,429	$ 202,375	$ 134,432

Revenue - Contract Balances (De

Revenue - Contract Balances (Details) - USD ($) $ in Thousands	Jun. 30, 2021	Dec. 31, 2020
Revenue from Contract with Customer [Abstract]
Accounts receivables	$ 31,458	$ 24,966
Contract assets	12,142	9,838
Deferred revenue	20,485	13,621
Customer deposits	8,318	8,247
Long-term deferred revenue	$ 2,652	$ 2,297

Revenue - Narrative (Details)

Revenue - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020	Dec. 31, 2020
Revenue from Contract with Customer [Abstract]
Revenue recognized			$ 11
Cost to obtain contracts amortization period	5 years		5 years
Short-term assets	$ 3.9		$ 3.9		$ 2.7
Long-term assets	9.6		9.6		$ 7.2
Amortization expense	$ 0.9	$ 0.5	$ 1.7	$ 1

Revenue - Remaining Performance

Revenue - Remaining Performance Obligations (Details) $ in Millions	Jun. 30, 2021USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, amount	$ 15
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-07-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percentage	44.00%
Remaining performance obligation, expected timing of satisfaction	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-07-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percentage	27.00%
Remaining performance obligation, expected timing of satisfaction	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-07-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percentage	25.00%
Remaining performance obligation, expected timing of satisfaction	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-07-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, expected timing of satisfaction	2 years

Goodwill (Details)

Goodwill (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2021USD ($)
Goodwill [Roll Forward]
Beginning balance	$ 668,151
Additions	51,014
Measurement period adjustments	569
Effect of foreign currency exchange rate changes	(83)
Ending balance	719,651
2021 Acquisitions
Goodwill [Roll Forward]
Measurement period adjustments	300
Ending balance	51,292
2020 Acquisitions
Goodwill [Roll Forward]
Beginning balance	240,755
Measurement period adjustments	$ 300

Intangible Assets - Summary (De

Intangible Assets - Summary (Details) - USD ($) $ in Thousands	6 Months Ended	12 Months Ended
	Jun. 30, 2021	Dec. 31, 2020
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 645,263	$ 623,148
Accumulated Amortization	196,954	152,419
Net Book Value	448,309	470,729
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	520,213	502,614
Accumulated Amortization	149,077	113,934
Net Book Value	$ 371,136	$ 388,680
Customer relationships | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Customer relationships | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	20 years	20 years
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 89,309	$ 85,510
Accumulated Amortization	34,335	27,311
Net Book Value	$ 54,974	$ 58,199
Developed technology | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	2 years
Developed technology | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years	12 years
Trade name
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 33,413	$ 32,729
Accumulated Amortization	12,250	10,151
Net Book Value	$ 21,163	$ 22,578
Trade name | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Trade name | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	10 years	10 years
Non-compete agreements
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 2,328	$ 2,295
Accumulated Amortization	1,292	1,023
Net Book Value	$ 1,036	$ 1,272
Non-compete agreements | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Non-compete agreements | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years

Intangible Assets - Narrative (

Intangible Assets - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization	$ 22.5	$ 17.9	$ 44.5	$ 33.5

Property and Equipment - Summar

Property and Equipment - Summary (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020	Dec. 31, 2020
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 22,221		$ 22,221		$ 21,069
Less accumulated depreciation	(8,186)		(8,186)		(6,364)
Property and equipment, net	14,035		14,035		14,705
Depreciation	900	$ 800	1,800	$ 1,500
Computer equipment and software
Property, Plant and Equipment [Line Items]
Total property and equipment	6,413		6,413		5,455
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Total property and equipment	3,867		3,867		3,728
Leasehold improvements
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 11,941		$ 11,941		$ 11,886

Property and Equipment - Narrat

Property and Equipment - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020
Property, Plant and Equipment [Abstract]
Depreciation	$ 0.9	$ 0.8	$ 1.8	$ 1.5

Capitalized Software - Summary

Capitalized Software - Summary (Details) - USD ($) $ in Thousands	Jun. 30, 2021	Dec. 31, 2020
Research and Development [Abstract]
Capitalized software	$ 26,021	$ 20,339
Less: accumulated amortization	(5,854)	(4,270)
Capitalized software, net	$ 20,167	$ 16,069

Capitalized Software - Narrativ

Capitalized Software - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020
Research and Development [Abstract]
Amortization	$ 0.8	$ 0.6	$ 1.6	$ 1.1

Long-Term Debt - Summary of Deb

Long-Term Debt - Summary of Debt (Details) - USD ($) $ in Thousands	Jan. 01, 2020	Jun. 30, 2021	Dec. 31, 2020
Debt Instrument [Line Items]
Principal debt		$ 794,375	$ 726,088
Deferred financing costs on long-term debt		(992)	(1,054)
Discount on long-term debt		(27,140)	(26,702)
Total debt		766,243	698,332
Less current maturities		8,000	7,294
Long-term portion		758,243	691,038
Term notes | Term Notes
Debt Instrument [Line Items]
Principal debt		$ 789,066	$ 720,964
Effective interest rate		5.61%	5.65%
Principal payment as a percentage of original principal balance		0.25%
Term notes | Term Notes | Base Rate Or London Interbank Offered Rate (LIBOR)
Debt Instrument [Line Items]
Basis spread	4.50%
Asset purchase agreement | Asset purchase agreement
Debt Instrument [Line Items]
Principal debt		$ 0	$ 15
Effective interest rate			10.00%
Interest rate			0.00%
Subordinated unsecured promissory note | Subordinated Unsecured Promissory Note, Service Nation, Inc
Debt Instrument [Line Items]
Principal debt		$ 2,746	$ 2,633
Interest rate		8.50%
Subordinated unsecured promissory note | Subordinated Unsecured Promissory Note, Technique Fitness, Inc
Debt Instrument [Line Items]
Principal debt		$ 2,563	$ 2,476
Interest rate		7.00%

Long-Term Debt - Narrative (Det

Long-Term Debt - Narrative (Details) - USD ($)	1 Months Ended	3 Months Ended		6 Months Ended		12 Months Ended
	Mar. 31, 2020	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020	Dec. 31, 2020	Jan. 01, 2020
Debt Instrument [Line Items]
Proceeds from debt				$ 69,216,000	$ 135,652,000
Discount						$ 9,000,000
Amount outstanding		$ 766,243,000		766,243,000		698,332,000
Paid-in-kind interest on long-term debt				200,000	186,000
Expected paid-in-kind interest		600,000		600,000
Legacy Subordinated Notes | Subordinated unsecured promissory note
Debt Instrument [Line Items]
Amount outstanding		5,300,000		5,300,000
Paid-in-kind interest on long-term debt		100,000	$ 100,000	200,000	$ 200,000
Credit Facility
Debt Instrument [Line Items]
Amount outstanding		789,100,000		789,100,000
Term loan
Debt Instrument [Line Items]
Maximum borrowing capacity							$ 415,000,000
Amount outstanding		407,800,000		407,800,000
Delayed draw term loan
Debt Instrument [Line Items]
Maximum borrowing capacity						385,000,000	135,000,000
Increase in borrowing capacity						250,000,000
Proceeds from debt		0		69,200,000		264,700,000
Discount		0		$ 2,900,000
Unused commitment fee percentage				1.50%
Amount outstanding		381,300,000		$ 381,300,000
Revolving loans
Debt Instrument [Line Items]
Maximum borrowing capacity							50,000,000
Proceeds from debt	$ 50,000,000
Amount outstanding						0
Revolving loans | Minimum
Debt Instrument [Line Items]
Commitment fee				0.375%
Interest rate	5.68%
Revolving loans | Maximum
Debt Instrument [Line Items]
Commitment fee				0.50%
Interest rate	6.25%
Letter of credit
Debt Instrument [Line Items]
Maximum borrowing capacity							$ 10,000,000
Level 2 | Fair Value
Debt Instrument [Line Items]
Fair value		$ 782,200,000		$ 782,200,000		$ 710,300,000

Long-Term Debt - Maturities (De

Long-Term Debt - Maturities (Details) $ in Thousands	Jun. 30, 2021USD ($)
Debt Disclosure [Abstract]
2021 (remaining six months)	$ 4,000
2022	13,873
2023	8,000
2024	8,000
2025	761,064
Total debt	$ 794,937

Convertible Preferred Stock (De

Convertible Preferred Stock (Details) - USD ($)	May 20, 2021	May 07, 2021	May 31, 2021	Jun. 30, 2021	Mar. 31, 2021	Jun. 30, 2020	Mar. 31, 2020	Jun. 30, 2021	Jun. 30, 2020	May 05, 2021	May 04, 2021	Dec. 31, 2020
Temporary Equity [Line Items]
Convertible preferred stock, shares authorized (in shares)				140,000,000				140,000,000		140,000,000	125,000,000
Convertible preferred stock, par value (in dollars per share)				$ 0.00001				$ 0.00001
Issuance of convertible preferred stock, net				$ 109,782,000
Proceeds from issuance of convertible preferred stock								$ 109,782,000	$ 0
Accretion of Series B convertible preferred stock to redemption value					$ 15,105,000	$ 13,105,000	$ 13,105,000
Series A Convertible Preferred Stock
Temporary Equity [Line Items]
Convertible preferred stock, shares authorized (in shares)				50,000,000				50,000,000				50,000,000
Convertible preferred stock, par value (in dollars per share)				$ 0.00001				$ 0.00001				$ 0.00001
Dividend rate								4.00%
Series B Convertible Preferred Stock
Temporary Equity [Line Items]
Convertible preferred stock, shares authorized (in shares)				75,000,000				75,000,000				75,000,000
Convertible preferred stock, par value (in dollars per share)				$ 0.00001				$ 0.00001				$ 0.00001
Accumulated and undeclared dividends				$ 101,100,000				$ 101,100,000				$ 86,000,000
Accretion of Series B convertible preferred stock to redemption value				$ 0		$ 13,100,000		$ 15,100,000	$ 26,200,000
Series B Convertible Preferred Stock | Minimum
Temporary Equity [Line Items]
Initial original issue price (in dollars per share)				$ 9.12				$ 9.12
Series B Convertible Preferred Stock | Maximum
Temporary Equity [Line Items]
Initial original issue price (in dollars per share)				$ 9.14				$ 9.14
Series C Convertible Preferred Stock
Temporary Equity [Line Items]
Convertible preferred stock, shares authorized (in shares)				15,000,000				15,000,000
Convertible preferred stock, par value (in dollars per share)				$ 0.00001				$ 0.00001
Dividend rate								10.00%
Issuance of convertible preferred stock (in shares)			7,857,142	7,857,000
Issuance of convertible preferred stock, net	$ 4,200,000	$ 105,800,000		$ 109,782,000
Proceeds from issuance of convertible preferred stock			$ 109,800,000

Stock-Based Compensation - Narr

Stock-Based Compensation - Narrative (Details) - USD ($)	May 20, 2021	May 07, 2021	Oct. 17, 2016	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020	Dec. 31, 2018	Dec. 31, 2017
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares authorized (in shares)				34,700,000		34,700,000
Stock-based compensation expense				$ 11,201,000	$ 981,000	$ 12,104,000	$ 1,827,000
Issuance of convertible preferred stock, net				$ 109,782,000
Series C Convertible Preferred Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Convertible preferred stock, shares issued (in shares)	297,773	7,559,356		7,857,142		7,857,142
Issuance of convertible preferred stock, net	$ 4,200,000	$ 105,800,000		$ 109,782,000
Time-based option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period						10 years
Performance-based option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period						10 years
Stock-based compensation expense						$ 0
Time vesting RSAs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period			4 years
Shares granted (in shares)									3,900,000
Grant date value (in dollars per share)									$ 0.75
Value of shares granted									$ 2,900,000
Funding RSAs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense				$ 9,700,000	$ 0	$ 9,700,000	$ 0
Shares granted (in shares)								1,600,000
RSAs vested (in shares)	18,133	553,341
RSAs vested (in dollars per share)	$ 17	$ 17
Tranche one | Time-based option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage						25.00%
Vesting period						1 year
Tranche one | Performance-based option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage						50.00%
Initial public offering price for awards to vest (at least) (in dollars per share)						$ 27.4068
Tranche two | Time-based option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period						3 years
Tranche two | Performance-based option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage						50.00%
Initial public offering price for awards to vest (at least) (in dollars per share)						$ 36.5424

Stock-Based Compensation - Stoc

Stock-Based Compensation - Stock-based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	$ 11,201	$ 981	$ 12,104	$ 1,827
Cost of revenues
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	4	0	5	0
Sales and marketing
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	113	0	142	0
Product development
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	105	0	138	0
General and administrative
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	$ 10,979	$ 981	$ 11,819	$ 1,827

Net Loss Per Share Attributab_3

Net Loss Per Share Attributable to Common Stockholders - Schedule of Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended				6 Months Ended
	Jun. 30, 2021	Mar. 31, 2021	Jun. 30, 2020	Mar. 31, 2020	Jun. 30, 2021	Jun. 30, 2020
Numerator
Net loss	$ (24,334)	$ (15,995)	$ (13,685)	$ (19,902)	$ (40,329)	$ (33,587)
Accretion of Series B to redemption value	0		(13,105)		(15,105)	(26,210)
Net loss attributable to common stockholders, basic	(24,334)		(26,790)		(55,434)	(59,797)
Net loss attributable to common stockholders, diluted	$ (24,334)		$ (26,790)		$ (55,434)	$ (59,797)
Denominator
Denominator for basic EPS - weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	43,732,225		41,308,527		43,483,144	41,153,761
Denominator for diluted EPS - weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	43,732,225		41,308,527		43,483,144	41,153,761
Basic net loss per share attributable to common stockholders (in dollars per share)	$ (0.56)		$ (0.65)		$ (1.27)	$ (1.45)
Diluted net loss per share attributable to common stockholders (in dollars per share)	$ (0.56)		$ (0.65)		$ (1.27)	$ (1.45)

Net Loss Per Share Attributab_4

Net Loss Per Share Attributable to Common Stockholders - Antidilutive Common Stock Excluded from Computation of Diluted Net Loss Per Share (Details) - shares	6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock	139,933,775	114,813,620
Outstanding options to purchase common stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock	14,893,093	14,097,277
Outstanding convertible preferred stock (Series A, B and C)
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock	125,040,682	100,716,343

Fair Value of Financial Instr_3

Fair Value of Financial Instruments - Financial Assets and Liabilities at Fair Value On a Recurring Basis (Details) - Fair Value, Recurring - USD ($) $ in Thousands	Jun. 30, 2021	Dec. 31, 2020
Liability
Contingent consideration	$ 2,066	$ 2,911
Level 1
Liability
Contingent consideration	0	0
Level 2
Liability
Contingent consideration	0	0
Level 3
Liability
Contingent consideration	2,066	2,911
Money market funds
Asset
Money market funds	27,398	15,802
Money market funds | Level 1
Asset
Money market funds	27,398	15,802
Money market funds | Level 2
Asset
Money market funds	0	0
Money market funds | Level 3
Asset
Money market funds	$ 0	$ 0

Fair Value of Financial Instr_4

Fair Value of Financial Instruments - Schedule of Reconciliation of Contingent Consideration Measured at Fair Value (Details) - Level 3 $ in Thousands	6 Months Ended
	Jun. 30, 2021USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value adjustments	$ (800)
Fair Value, Recurring
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Opening balance	2,911
Fair value adjustments	(845)
Ending balance	$ 2,066

Fair Value of Financial Instr_5

Fair Value of Financial Instruments - Narrative (Details) $ in Millions	6 Months Ended
	Jun. 30, 2021USD ($)
Level 3
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair value adjustments	$ 0.8

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020
Income Tax Disclosure [Abstract]
Income tax benefit (expense)	$ (367)	$ 977	$ 3,160	$ 2,174
Effective income tax rate	(1.50%)	6.70%	7.30%	6.10%

Commitment and Contingencies -

Commitment and Contingencies - Future Minimum Payments (Details) $ in Thousands	Jun. 30, 2021USD ($)
Commitments and Contingencies Disclosure [Abstract]
2021 (remaining six months)	$ 4,115
2022	7,611
2023	6,683
2024	5,048
2025	4,494
Thereafter	16,710
Total Future minimum payments due	$ 44,661

Commitment and Contingencies _2

Commitment and Contingencies - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020	Dec. 31, 2020
Commitments and Contingencies Disclosure [Abstract]
Rent expense	$ 2.5	$ 1.9	$ 4.6	$ 5.1
Sales and use tax liability	$ 9.3		$ 9.3		$ 8.3

Geographic Areas (Details)

Geographic Areas (Details) - USD ($) $ in Thousands	Jun. 30, 2021	Dec. 31, 2020
United States
Finite-Lived Intangible Assets [Line Items]
Long-lived assets	$ 31,601	$ 28,077
International
Finite-Lived Intangible Assets [Line Items]
Long-lived assets	$ 2,601	$ 2,697

Subsequent Events (Details)

Subsequent Events (Details) - USD ($)	Aug. 04, 2021	Jul. 29, 2021	Jul. 08, 2021	Jul. 06, 2021	Jul. 31, 2021	Mar. 31, 2020	Jun. 30, 2021	Jun. 30, 2020	Dec. 31, 2020	Jan. 01, 2020
Subsequent Event [Line Items]
Common stock, par value (in dollars per share)							$ 0.00001		$ 0.00001
Common stock, shares authorized (in shares)							200,000,000		185,000,000
Proceeds from debt							$ 69,216,000	$ 135,652,000
Debt repaid							$ 4,015,000	$ 2,651,000
Term loan
Subsequent Event [Line Items]
Maximum borrowing capacity										$ 415,000,000
Revolving loans
Subsequent Event [Line Items]
Maximum borrowing capacity										$ 50,000,000
Proceeds from debt						$ 50,000,000
Subsequent Event
Subsequent Event [Line Items]
Shares issued for each share upon conversion (in shares)				1
Shares authorized (in shares)				2,050,000,000
Common stock, par value (in dollars per share)				$ 0.00001
Preferred stock, par value (in dollars per share)				$ 0.00001
Common stock, shares authorized (in shares)				2,000,000,000
Preferred stock, shares authorized (in shares)				50,000,000
Loss on extinguishment of debt					$ 28,700,000
Subsequent Event | 2021 Incentive Award Plan
Subsequent Event [Line Items]
Shares reserved for issuance (in shares)				22,000,000
Percentage of stock outstanding				3.00%
Subsequent Event | 2021 Employee Stock Purchase Plan
Subsequent Event [Line Items]
Shares reserved for issuance (in shares)				4,500,000
Percentage of stock outstanding				1.00%
Subsequent Event | 2021 Employee Stock Purchase Plan | Maximum
Subsequent Event [Line Items]
Shares reserved for issuance (in shares)				60,000,000
Subsequent Event | Timely
Subsequent Event [Line Items]
Percentage of interest acquired			100.00%
Purchase price			$ 99,900,000
Subsequent Event | MDTech
Subsequent Event [Line Items]
Percentage of interest acquired			100.00%
Purchase price			$ 16,100,000
Subsequent Event | Line of Credit | New Credit Agreement | Federal Reserve Bank Of New York
Subsequent Event [Line Items]
Basis spread				0.005%
Subsequent Event | Line of Credit | New Credit Agreement | London Interbank Offered Rate (LIBOR)
Subsequent Event [Line Items]
Basis spread				1.00%
Subsequent Event | Term loan | New Term Loan
Subsequent Event [Line Items]
Maximum borrowing capacity				$ 350,000,000
Debt term				7 years
Quarterly principal payment				$ 900,000
Subsequent Event | Term loan | New Term Loan | Eurocurrency
Subsequent Event [Line Items]
Basis spread				3.00%
Subsequent Event | Term loan | New Term Loan | Base Rate
Subsequent Event [Line Items]
Basis spread				2.00%
Subsequent Event | Revolving loans | New Revolver
Subsequent Event [Line Items]
Maximum borrowing capacity				$ 190,000,000
Proceeds from debt				$ 79,000,000
Debt term				5 years
Debt repaid	$ 44,000,000
Subsequent Event | Revolving loans | New Revolver | Eurocurrency
Subsequent Event [Line Items]
Basis spread				3.00%
Subsequent Event | Revolving loans | New Revolver | Base Rate
Subsequent Event [Line Items]
Basis spread				2.00%
IPO | Subsequent Event
Subsequent Event [Line Items]
Sale of stock, shares issued (in shares)				19,100,000
Sale of stock, price per share (in dollars per share)				$ 17
Net proceeds from sale of stock				$ 303,900,000
Payments of Stock Issuance Costs				$ 7,000,000
Over-Allotment Option | Subsequent Event
Subsequent Event [Line Items]
Sale of stock, shares issued (in shares)		2,800,000
Sale of stock, price per share (in dollars per share)		$ 17
Net proceeds from sale of stock		$ 43,900,000
Private Placement | Subsequent Event
Subsequent Event [Line Items]
Sale of stock, shares issued (in shares)				4,411,764
Sale of stock, price per share (in dollars per share)				$ 17
Net proceeds from sale of stock				$ 75,000,000