EverCommerce (EVCM) 10-K 14 Mar 24 2023 FY Annual report Financial data

Cover Page

Cover Page - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2023	Mar. 08, 2024	Jun. 30, 2023
Cover [Abstract]
Document Type	10-K
Document Annual Report	true
Document Period End Date	Dec. 31, 2023
Current Fiscal Year End Date	--12-31
Document Transition Report	false
Entity File Number	001-40575
Entity Registrant Name	EverCommerce Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	81-4063248
Entity Address, Address Line One	3601 Walnut Street
Entity Address, Address Line Two	Suite 400
Entity Address, City or Town	Denver
Entity Address, State or Province	CO
Entity Address, Postal Zip Code	80205
City Area Code	720
Local Phone Number	647-4948
Title of 12(b) Security	Common stock, $0.00001 par value
Trading Symbol	EVCM
Security Exchange Name	NASDAQ
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
ICFR Auditor Attestation Flag	false
Document Financial Statement Error Correction [Flag]	false
Entity Shell Company	false
Entity Public Float			$ 265
Entity Common Stock, Shares Outstanding		186,533,055
Documents Incorporated by Reference	DOCUMENTS INCORPORATED BY REFERENCE Portions of the registrant’s definitive Proxy Statement relating to its 2024 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the fiscal year ended December 31, 2023 are incorporated herein by reference in Part III.
Entity Central Index Key	0001853145
Amendment Flag	false
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	FY

Audit Information

Audit Information	12 Months Ended
	Dec. 31, 2023
Audit Information [Abstract]
Auditor Firm ID	42
Auditor Name	Ernst & Young
Auditor Location	Denver, Colorado

Consolidated Balance Sheets

Consolidated Balance Sheets - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Current assets:
Cash and cash equivalents	$ 92,609	$ 92,625
Restricted cash	3,570	3,199
Accounts receivable, net of allowance for expected credit losses of $6.2 million and $4.7 million at December 31, 2023 and 2022, respectively	45,417	48,032
Contract assets	16,117	12,971
Prepaid expenses and other current assets	22,434	23,760
Total current assets	180,147	180,587
Property and equipment, net	9,734	11,930
Capitalized software, net	42,511	32,554
Other non-current assets	42,722	46,855
Intangible assets, net	315,519	405,720
Goodwill	927,431	914,082
Total assets	1,518,064	1,591,728
Current liabilities:
Accounts payable	8,638	8,373
Accrued expenses and other	66,265	56,963
Deferred revenue	24,082	22,885
Customer deposits	12,891	11,360
Current maturities of long-term debt	5,500	5,500
Total current liabilities	117,376	105,081
Long-term debt, net of current maturities and deferred financing costs	526,696	530,946
Other non-current liabilities	47,956	49,008
Total liabilities	692,028	685,035
Commitments and contingencies (Note 17)
Stockholders’ equity:
Preferred stock, $0.00001 par value, 50,000,000 shares authorized and no shares issued or outstanding as of December 31, 2023 and 2022	0	0
Common stock, $0.00001 par value, 2,000,000,000 shares authorized and 186,934,031 and 191,447,237 shares issued and outstanding at December 31, 2023 and 2022, respectively	2	2
Accumulated other comprehensive loss	(8,017)	(10,198)
Additional paid-in capital	1,454,026	1,489,935
Accumulated deficit	(619,975)	(573,046)
Total stockholders’ equity	826,036	906,693
Total liabilities and stockholders’ equity	$ 1,518,064	$ 1,591,728

Consolidated Balance Sheets (Pa

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Statement of Financial Position [Abstract]
Allowance for expected credit losses	$ 6,183	$ 4,670
Preferred stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Preferred stock, shares authorized (in shares)	50,000,000	50,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Common stock, shares authorized (in shares)	2,000,000,000	2,000,000,000
Common stock, shares issued (in shares)	186,934,031	191,447,237
Common stock, shares outstanding (in shares)	186,934,031	191,447,237

Consolidated Statements of Oper

Consolidated Statements of Operations and Comprehensive Loss - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Revenues:
Total revenues	$ 675,369	$ 620,746	$ 490,139
Operating expenses:
Cost of revenues (exclusive of depreciation and amortization presented separately below)	231,007	217,375	162,230
Sales and marketing	123,561	119,059	93,789
Product development	75,614	71,622	49,506
General and administrative	132,235	132,483	110,369
Depreciation and amortization	104,201	110,801	101,437
Impairment of long lived assets	6,325	0	0
Total operating expenses	672,943	651,340	517,331
Operating income (loss)	2,426	(30,594)	(27,192)
Interest and other expense, net	(46,407)	(33,902)	(36,111)
Loss on debt extinguishment	0	0	(28,714)
Net loss before income tax (expense) benefit	(43,981)	(64,496)	(92,017)
Income tax (expense) benefit	(1,639)	4,680	10,051
Net loss	(45,620)	(59,816)	(81,966)
Other comprehensive gain (loss):
Foreign currency translation gain (loss), net	2,181	(8,431)	(3,313)
Comprehensive loss	(43,439)	(68,247)	(85,279)
Net loss attributable to common stockholders:
Net loss	(45,620)	(59,816)	(81,966)
Adjustments to net loss (see Note 13)	0	0	(15,105)
Net loss attributable to common stockholders, basic	(45,620)	(59,816)	(97,071)
Net loss attributable to common stockholders, diluted	$ (45,620)	$ (59,816)	$ (97,071)
Basic net loss per share attributable to common stockholders (in dollars per share)	$ (0.24)	$ (0.31)	$ (0.82)
Diluted net loss per share attributable to common stockholders (in dollars per share)	$ (0.24)	$ (0.31)	$ (0.82)
Basic weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	188,938,892	194,624,968	117,795,280
Diluted weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	188,938,892	194,624,968	117,795,280
Subscription and transaction fees
Revenues:
Total revenues	$ 520,234	$ 465,345	$ 351,831
Marketing technology solutions
Revenues:
Total revenues	133,162	134,596	118,275
Other
Revenues:
Total revenues	$ 21,973	$ 20,805	$ 20,033

Consolidated Statements of Conv

Consolidated Statements of Convertible Preferred Stock and Stockholders’ Equity - USD ($) $ in Thousands		Total	Cumulative Effect, Period of Adoption, Adjustment	Preferred Stock	Common Stock	Additional Paid-In Capital	Accumulated Deficit	Accumulated Deficit Cumulative Effect, Period of Adoption, Adjustment	Accumulated Other Comprehensive Loss	Total (1) Convertible Preferred Stock		Series B Convertible Preferred Stock	Series C Convertible Preferred Stock	Series A Convertible Preferred Stock
Shares outstanding, beginning of period (in shares) at Dec. 31, 2020												72,226,000	0	44,958,000
Beginning balance at Dec. 31, 2020	[1]									$ 908,310
Increase (Decrease) in Temporary Equity [Roll Forward]
Accretion of Series B convertible preferred stock to redemption value		$ 15,105								15,105	[1]
Issuance of convertible preferred stock, net (in shares)												0	7,857,000	0
Issuance of convertible preferred stock, net	[1]									109,782
Conversion of convertible preferred stock to common stock upon closing of initial public offering (in shares)												(72,226,000)	(7,857,000)	(44,958,000)
Conversion of convertible preferred stock to common stock upon closing of initial public offering	[1]									(1,033,197)
Shares outstanding, end of period (in shares) at Dec. 31, 2021												0	0	0
Ending balance at Dec. 31, 2021	[1]									0
Beginning balance (in shares) at Dec. 31, 2020				0
Beginning balance (in shares) at Dec. 31, 2020					43,074,000
Beginning balance at Dec. 31, 2020		(389,154)		$ 0	$ 0	$ 40,564	$ (431,264)		$ 1,546
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Accretion of Series B convertible preferred stock to redemption value		15,105				15,105						$ 15,100
Conversion of convertible preferred stock to common stock upon closing of initial public offering (in shares)					125,041,000
Conversion of convertible preferred stock to common stock upon closing of initial public offering		1,033,197			$ 2	1,033,195
Issuance of common stock upon closing of initial public offering, net of issuance costs and underwriters fees of $31,278 thousand (in shares)					21,882,000
Issuance of common stock upon closing of initial public offering, net of issuance costs and underwriters fees of $31,278 thousand		340,708				340,708
Issuance of common stock in a private placement (in shares)					4,412,000
Issuance of common stock in a private placement		75,000				75,000
Rollover equity in consideration of net assets acquired (in shares)					45,000
Rollover equity in consideration of net assets acquired		726				726
Stock-based compensation (in shares)					571,000
Stock-based compensation		22,095				22,095
Stock option exercises (in shares)					359,000
Stock option exercises		1,319				1,319
Release of valuation allowance related to prior equity transactions		2,141				2,141
Foreign currency translation loss, net		(3,313)							(3,313)
Net loss		(81,966)					(81,966)
Ending balance (in shares) at Dec. 31, 2021				0
Ending balance (in shares) at Dec. 31, 2021					195,384,000
Ending balance at Dec. 31, 2021		985,648		$ 0	$ 2	1,500,643	(513,230)		(1,767)
Increase (Decrease) in Temporary Equity [Roll Forward]
Accretion of Series B convertible preferred stock to redemption value		0
Ending balance at Dec. 31, 2022										0
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Rollover equity in consideration of net assets acquired		0
Issuance of common stock for Employee Stock Purchase Plan (in shares)					502,000
Issuance of common stock for Employee Stock Purchase Plan		3,366				3,366
Common stock issued upon vesting of restricted stock units (in shares)					162,000
Stock-based compensation		26,818				26,818
Stock option exercises (in shares)					351,000
Stock option exercises		1,819				1,819
Repurchase and retirement of common stock (in shares)					(4,952,000)
Repurchase and retirement of common stock		(42,994)				(42,994)
Release of valuation allowance related to prior equity transactions		283				283
Foreign currency translation loss, net		$ (8,431)							(8,431)
Accounting Standards Update [Extensible Enumeration]		Accounting Standards Update 2016-13 [Member]
Net loss		$ (59,816)					(59,816)
Ending balance (in shares) at Dec. 31, 2022		0		0
Ending balance (in shares) at Dec. 31, 2022		191,447,237			191,447,000
Ending balance at Dec. 31, 2022		$ 906,693	$ (1,309)	$ 0	$ 2	1,489,935	(573,046)	$ (1,309)	(10,198)
Increase (Decrease) in Temporary Equity [Roll Forward]
Accretion of Series B convertible preferred stock to redemption value		0
Ending balance at Dec. 31, 2023										$ 0
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Rollover equity in consideration of net assets acquired		0
Issuance of common stock for Employee Stock Purchase Plan (in shares)					550,000
Issuance of common stock for Employee Stock Purchase Plan		$ 3,550				3,550
Common stock issued upon vesting of restricted stock units (in shares)		1,335,000			1,335,000
Stock-based compensation		$ 25,559				25,559
Stock option exercises (in shares)		482,000			482,000
Stock option exercises		$ 2,603				2,603
Repurchase and retirement of common stock (in shares)		(6,900,000)			(6,880,000)
Repurchase and retirement of common stock		$ (67,621)				(67,621)
Foreign currency translation loss, net		2,181							2,181
Net loss		$ (45,620)					(45,620)
Ending balance (in shares) at Dec. 31, 2023		0		0
Ending balance (in shares) at Dec. 31, 2023		186,934,031			186,934,000
Ending balance at Dec. 31, 2023		$ 826,036		$ 0	$ 2	$ 1,454,026	$ (619,975)		$ (8,017)
[1] Represents the aggregate activity for Series A, B and C convertible preferred stock that was converted as a result of the IPO (See Note 11. Equity).

Consolidated Statements of Co_2

Consolidated Statements of Convertible Preferred Stock and Stockholders’ Equity (Parenthetical) $ in Thousands	12 Months Ended
	Dec. 31, 2021 USD ($)
Statement of Stockholders' Equity [Abstract]
Equity issuance costs	$ 31,278

Consolidated Statements of Cash

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Cash flows provided by operating activities:
Net loss	$ (45,620)	$ (59,816)	$ (81,966)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	104,201	110,801	101,437
Stock-based compensation	25,559	26,818	22,095
Deferred taxes	(1,657)	(7,477)	(12,026)
Amortization of deferred financing costs and non-cash interest	1,651	2,093	4,843
Impairment of long lived assets	6,325	0	0
Bad debt expense	6,016	5,578	2,044
Loss on debt extinguishment	0	0	28,714
Other non-cash items	2,738	4,747	700
Changes in operating assets and liabilities, net of effects of acquisitions:
Accounts receivable, net	(5,011)	(13,206)	(13,342)
Prepaid expenses and other current assets	(2,261)	(3,823)	(8,009)
Other non-current assets	4,183	4,937	(10,514)
Accounts payable	179	(1,868)	(3,961)
Accrued expenses and other	10,423	3,076	(3,267)
Deferred revenue	868	160	8,646
Other non-current liabilities	(2,989)	(7,218)	2,088
Net cash provided by operating activities	104,605	64,802	37,482
Cash flows used in investing activities:
Purchases of property and equipment	(3,037)	(2,566)	(3,103)
Capitalization of software costs	(20,043)	(15,514)	(11,692)
Acquisition of companies, net of cash acquired	(14,940)	0	(364,873)
Net cash used in investing activities	(38,020)	(18,080)	(379,668)
Cash flows (used in) provided by financing activities:
Payments on long-term debt	(5,500)	(9,500)	(1,028,457)
Proceeds from long-term debt	0	0	850,966
Deferred financing costs	0	0	(8,135)
Exercise of stock options	2,603	1,819	1,319
Proceeds from preferred stock issuance, net	0	0	109,782
Proceeds from common stock issuance, net	0	0	415,708
Proceeds from common stock issuance for Employee Stock Purchase Plan	3,550	3,366	0
Repurchase and retirement of common stock	(67,283)	(42,994)	0
Net cash (used in) provided by financing activities	(66,630)	(47,309)	341,183
Effect of foreign currency exchange rate changes on cash	400	(1,148)	224
Net increase (decrease) in cash and cash equivalents and restricted cash	355	(1,735)	(779)
Cash and cash equivalents and restricted cash:
Beginning of period	95,824	97,559	98,338
End of period	96,179	95,824	97,559
Supplemental disclosures of cash flow information:
Cash paid for interest	46,011	30,077	30,847
Cash paid for income taxes	3,107	2,511	1,495
Supplemental disclosures of noncash investing and financing activities:
Rollover equity in consideration of net assets acquired	0	0	726
Accretion of Series B preferred stock to redemption value	$ 0	$ 0	$ 15,105

Nature of the Business

Nature of the Business	12 Months Ended
	Dec. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Nature of the Business	Note 1. Nature of the Business EverCommerce Inc. and subsidiaries (the “Company” or “EverCommerce”) is a leading provider of integrated software-as-a-service (“SaaS”) solutions or services for service-based small- and medium-sized businesses (“service SMBs”). Our platforms span across the full lifecycle of interactions between consumers and service professionals with vertical-specific applications. Today, the Company serves more than 708,000 customers across three core verticals: Home Services; Health Services; and Fitness & Wellness Services. Within the core verticals, customers operate within numerous micro-verticals, ranging from home service professionals, such as construction contractors and home maintenance technicians, to physician practices and therapists in the Health Services industry, to personal trainers and salon owners in the Fitness & Wellness sectors. The platform provides vertically-tailored SaaS solutions that address service SMBs’ increasingly nuanced demands, as well as highly complementary solutions that provide fully-integrated offerings, allowing service SMBs and EverCommerce to succeed in the market, and provide end consumers more convenient service experiences. The Company is headquartered in Denver, Colorado, and has operations across the United States, Canada, Jordan, United Kingdom, Australia and New Zealand. Initial Public Offering On July 6, 2021, the Company completed its Initial Public Offering (“IPO”), in which the Company issued and sold 19.1 million shares of its common stock at a public offering price of $17.00 per share (see Note 11. Equity).

Summary of Significant Accounti

Summary of Significant Accounting Policies	12 Months Ended
	Dec. 31, 2023
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Note 2. Summary of Significant Accounting Policies Basis of Presentation and Principles of Consolidation The Company’s consolidated financial statements (collectively, the “financial statements”) include the operations of EverCommerce and all wholly-owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”). All material intercompany transactions have been eliminated in consolidation. Use of Estimates The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect certain reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Estimates are subject to uncertainties due to the levels of subjectivity and judgment necessary to account for highly uncertain matters or the susceptibility of such matters to change. Significant items subject to such estimates include: valuing identified intangible assets and acquired goodwill and establishing estimated useful lives for intangible assets in connection with business combinations; the estimation of the recoverability of goodwill and other intangible assets; income tax uncertainties, including valuation allowance for deferred tax assets and value of any uncertain tax positions; recognizing bad debt expense from expected credit losses; recognizing stock-based compensation expens e and estimating standalone selling price, when applicable, for the allocation of transaction price when multiple performance obligations are included in a contract with a customer. We evaluate our estimates on an ongoing basis. The Company bases these estimates on historical and anticipated results, trends, and various other assumptions the Company believes are reasonable under the circumstances, including assumptions as to future events. These estimates form the basis for making judgments about the carrying values of assets and liabilities and recognized revenue and expenses that are not readily apparent from other sources. Changes in estimates are recorded in the period in which they become known. Actual results could differ from those estimates and assumptions. Segment Information The Company’s Chief Operating Decision Maker (“CODM”), its Chief Executive Officer (“CEO”), evaluates financial performance and allocates resources on a consolidated basis. Accordingly, the Company has determined that it operates in a single reportable segment. See Notes 4. Revenue and 18. Geographic Areas for disaggregated information regarding the Company's revenues and long-lived assets by geography, respectively. Business Combinations The results of a business acquired in a business combination are included in the Company’s financial statements from the date of acquisition with the associated purchase price allocated to the identifiable assets and liabilities of the acquired business at their acquisition date fair values. The excess of the purchase price over the amount allocated to the identifiable assets and liabilities, if any, is recorded as goodwill. Based on the nature of the businesses that the Company acquires, goodwill arising from acquisitions typically consists of synergies with previously acquired businesses and economies of scale resulting from centralizing shared service functions. Acquisition-related transaction costs are expensed in the period in which the costs are incurred. Determining the fair value of assets acquired and liabilities assumed requires management to make significant judgments and estimates, including the selection of valuation methodologies, estimates of future revenue and cash flows, discount rates and selection of comparable companies. Concentrations of Risk The Company maintains cash accounts at domestic and foreign financial institutions. At times and for cash maintained at domestic institutions, certain account balances may exceed Federal Deposit Insurance Corporation (“FDIC”) insurance coverage. The Company has not experienced any losses on such accounts, and management believes that the Company’s risk of loss is remote. Market conditions can impact the viability of these institutions. In the event of failure of any of the financial institutions where we maintain our cash and cash equivalents, there can be no assurance that we will be able to access uninsured funds in a timely manner or at all. Cash and Cash Equivalents and Restricted Cash The Company considers all highly liquid investments with an original maturity of three months or less when acquired to be cash equivalents. Restricted cash consists of funds that are contractually restricted as to usage or withdrawal. Restricted cash relates to cash collected from our customers’ clients that will be remitted to our customers subsequent to period-end, generally within a time period no longer than one month. Accounts Receivable, net Trade accounts receivable are recorded at the invoiced amount and do not bear interest. The Company maintains an allowance for estimated credit losses inherent in its accounts receivable portfolio. In establishing the expected credit loss, management considers historical losses adjusted to take into account current market conditions and the customers’ financial condition, the amount of receivables in dispute and customer paying patterns. Balances that remain outstanding after the Company has used reasonable collection efforts are written off through a charge to the valuation allowance and a credit to accounts receivable. Property and Equipment, net Property and equipment are recorded at cost, net of accumulated depreciation. Property and equipment acquired in purchase accounting are recorded at fair value at the date of acquisition. Expenditures for maintenance and repairs are charged to expense as incurred. Depreciation is computed using the straight-line method over the following estimated useful lives. Property and Equipment Estimated Useful Life Computer equipment and software 3 years Furniture and fixtures 5 years Leasehold improvements Lesser of estimated useful life or remaining lease term Upon disposition, the cost of disposed assets and the related accumulated depreciation are eliminated from the accounts and any resulting gain or loss is credited or charged to earnings/loss. Capitalized Software, net The Company capitalizes certain costs related to software developed for internal use for which it has no plans to market externally. Internal use software includes the software used for the Company’s SaaS offerings. The Company expenses the costs of developing computer software until the software has reached the application development stage and capitalizes all costs incurred from that time until the software has been placed in service, at which time amortization of the capitalized costs begins. Determination of when the software has reached the application development stage is based upon completion of conceptual designs, evaluation of alternative designs and performance requirements. Costs of major enhancements to internal use software are capitalized while routine maintenance of existing software is charged to product development expense as incurred. The Company also capitalizes certain costs related to software developed for external use for which it plans to sell to customers, i.e. on-premise software to be installed on customer computers at the customer site. Costs incurred prior to reaching technological feasibility are charged to product development expense as incurred. Capitalization ceases when the product is available for general release to the customers. Such costs have not been material. The Company amortizes software costs, using the straight-line method, over its estimated useful life of five years. Intangible Assets, net Intangible assets primarily consist of customer relationships which include government contracts, developed technology, trademarks and trade names and non-compete agreements, which are recorded at acquisition date fair value, less accumulated amortization. The Company determines the appropriate useful life of intangible assets by performing an analysis of expected cash flows of the acquired assets. Developed technology, trademarks and trade names and non-compete agreements acquired through acquisitions are amortized over their estimated useful lives using the straight-line method and customer relationship intangibles are amortized over their estimated useful lives using present value of future cash flows, which approximates the pattern in which the economic benefits are expected to be consumed. Long-Lived Assets The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset group may not be recoverable. Recoverability of the asset is measured by comparison of its carrying amount to undiscounted future net cash flows the asset is expected to generate. If such assets are considered to be impaired, the impairment recognized is measured as the amount by which the carrying amount of the asset exceeds its estimated fair value. Estimates of expected future cash flows represent management’s best estimate based on currently available information and reasonable and supportable assumptions. Any impairment recognized is permanent and may not be restored. Impairment of Long-Lived Assets During the fourth quarter of 2023, the Company evaluated the recoverability of our fitness asset group. As a result of our evaluation, we determined that the estimated fair value of our fitness asset group was insufficient to recover the net carrying value of the asset group resulting in an impairment charge of approximately $5.1 million during the three months ended December 31, 2023, of which $3.1 million related to intangible assets (see Note 19. Subsequent Event). Additionally, the Company ceased use of certain leased premises and subleased certain facilities resulting in an impairment charge of $1.2 million to impair the right-of-use lease assets to their fair value during the year ended December 31, 2023. The impairment charges are recorded in impairment expense on the consolidated statements of operations and comprehensive loss. There were no impairments of long-lived assets during the years ended December 31, 2022 and 2021 other than the abandonment of certain features of its capitalized software as more fully described in Note 8. Capitalized Software. Goodwill Goodwill represents the excess of purchase price over amounts allocated to identifiable assets acquired and liabilities assumed in business combinations. The carrying value of goodwill is evaluated for impairment at least annually or more frequently whenever events or changes in circumstances indicate the carrying value of these assets may not be recoverable. The Company performs an annual impairment review of its goodwill balance during the fourth quarter or more frequently if business factors indicate. Prior to performing a quantitative evaluation, an assessment of qualitative factors may be performed to determine whether it is more likely than not that the fair value of the reporting unit exceeds its carrying value. In the event the Company determines that it is more likely than not the carrying value of a reporting unit is higher than its estimated fair value, quantitative testing is performed comparing recorded values to estimated fair values. Alternatively, the Company may perform a quantitative assessment for the annual review of recoverability rather than a qualitative assessment. If the carrying value, including goodwill, exceeds the reporting unit’s fair value, we will recognize an impairment loss for the amount by which the carrying amount exceeds the reporting unit’s fair value. We did not incur any goodwill impairment losses in any of the periods presented. Leases The Company adopted Accounting Standards Update (“ASU”) 2016-02, Leases (Topic 842) as of January 1, 2022 and recognized right-of-use (“ROU”) lease assets and lease liabilities on the balance sheet representing the rights and obligations created by those leases and disclosed key information about leasing arrangements. Lease expense is recognized on a straight-line basis over the non-cancelable lease term and is recorded to general and administrative expense on the statements of operations and comprehensive loss. Operating ROU lease assets are included in other non-current assets and operating lease liabilities are included in accrued expenses and other and other non-current liabilities on our consolidated balance sheets. Lease assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. We do not recognize ROU lease assets and lease liabilities for leases with a term of 12 months or less. For all other leases, operating lease assets and liabilities are recognized at commencement based on the present value of lease payments over the lease term. The Company determines if an arrangement is or contains a lease at inception, which is the date on which the terms of the contract are agreed to, and the agreement creates enforceable rights and obligations. We also consider whether our service arrangements include the right to control the use of an asset. The ROU lease assets also include any initial direct costs incurred and lease payments made at or before the commencement date and are adjusted for lease incentives. The Company’s leases do not provide a readily determinable implicit interest rate and we use our incremental borrowing rate to measure the lease liability and corresponding ROU lease assets. Our incremental borrowing rate is the rate of interest the Company would have to pay to borrow on a collateralized basis adjusted for market conditions and the length of the lease term. Judgement is applied in assessing factors such as Company-specific credit risk, lease term, nature and quality of the underlying collateral, currency, and economic environment in determining the incremental borrowing rate to apply to each lease. The Company’s leases may include a non-lease component representing additional services transferred to the Company, such as common area maintenance for real estate. We elected the practical expedient to not separate lease from fixed non-lease components for our real estate leases. We account for the lease and fixed non-lease components of our operating ROU lease assets as a single lease component. The non-lease components are usually variable in nature and recorded in variable lease expense in the period incurred. Future lease payments may include fixed rent escalation clauses or payments that depend on an index (such as the consumer price index) measured using the index or applicable rate at lease commencement. Subsequent changes in index and other periodic market-rate adjustments to base rent are recorded in variable lease expense in the period incurred. In addition, certain leases include options to extend or terminate a lease, which are recognized when it is reasonably certain that we will exercise that option. The Company’s leases generally do not contain any material restrictive covenants or residual value guarantees. The Company does not have any leases classified as finance leases. Deferred Financing and Credit Facility Costs Deferred financing costs and discounts on long-term debt are capitalized and netted with long-term debt and amortized over the term of the related debt, using the effective interest method. Costs incurred in connection with the establishment of revolving credit facilities are capitalized and amortized over the term of the related facility period, using the straight-line method. Amortization of debt issuance costs, noncash discounts and other credit facility costs are included in interest expense on the consolidated statements of operations and comprehensive loss. Series A, B and C Convertible Preferred Stock The Company accounted for its Series A Convertible Preferred Stock (“Series A”), Series B Convertible Preferred Stock (“Series B”) and Series C Convertible Preferred Stock (“Series C”) shares subject to possible redemption in accordance with the guidance in Accounting Standards Codification (“ASC”) Topic 480, Distinguishing Liabilities from Equity . Series A shares, Series B shares and Series C shares were conditionally redeemable preferred stock shares (with redemption rights that were either within the control of the holder or subject to redemption upon the occurrence of uncertain events not solely within the Company’s control) that were classified as Convertible Preferred Stock separate from the stockholders’ equity (deficit) section of the Company’s consolidated balance sheets. The Series A shares and Series C shares were redeemable upon the occurrence of uncertain events not solely within the Company’s control and these uncertain events were deemed not probable. Therefore, Series A shares and Series C shares were presented at fair value at the time of issuance and were not subsequently re-measured. The Company’s Series B shares featured certain redemption rights that were considered to be outside of the Company’s control and these redemption rights were deemed probable of occurrence through March 15, 2021. Accordingly, Series B shares were presented at redemption value through that date. In connection with the IPO, all of the Company’s then outstanding convertible preferred stock converted into shares of common stock on a one-for-one basis. Upon conversion of the convertible preferred stock, the Company reclassified the carrying value of the convertible preferred stock to common stock and additional paid-in capital. Revenue Recognition In accordance with U.S. GAAP, the Company performs the following steps in determining the appropriate amount of revenue to be recognized as it fulfills its obligations under each of its contracts with customers: (i) identification of the contract with a customer; (ii) determination of whether the promised goods or services are performance obligations; (iii) measurement of the transaction price, including the constraint on variable consideration; (iv) allocation of the transaction price to the performance obligations; and (v) recognition of revenue when, or as each performance obligation is satisfied. The Company assesses the goods or services promised within each contract to determine if they are distinct and represent a performance obligation. The Company then allocates the transaction price to the respective performance obligations, and recognizes revenue when (or as) the performance obligations are satisfied. The amount of revenue recognized reflects the consideration to which the Company expects to be entitled to receive in exchange for these goods or services. The Company maintains three primary categories of revenue sources: Subscription and Transaction Fees: Subscription revenue primarily consists of the sale of SaaS offerings or the sale of software licenses. Through the S aaS offerings and related support services, customers are granted access to a hosted software application over the contract period, generally ranging from one month to five years, without a contractual right to possession of the software. Alternatively, through the sale of software licenses the customer is provided with a right to use software that provides functionality to the customer on a stand-alone basis, and related support services, which include telephone/technical support, when-and-if available software updates and, in certain instances, hosting services. The software licenses are both perpetual, providing the customer with the right-of-use for an indefinite period, and term, which generally range for a defined period of time from one month to five years. Contracts may contain termination for convenience provisions that allow the Company, customer or both parties the ability to terminate for convenience, either at any time or upon providing a specified notice period, without a penalty. The contract term for accounting purposes is determined to be the period in which parties to the contract have present enforceable rights and obligations, therefore the contract term for accounting purposes may be shorter than the stated term. • SaaS and related support services : Revenues from the sale of hosted software applications and related support services are generally recognized ratably over the contractual period that the services are delivered, beginning on the date the service is made available to customers. Revenue is recognized ratably because the customer simultaneously receives and consumes the benefits of the services throughout the contract period. Contracts are generally fixed price and may be invoiced on a monthly, quarterly or annual basis, with standard payment terms ranging from 30 to 60 days. • License and related support services: Revenues from the sale of distinct on-premise licenses are generally recognized at the point in time when the software is made available to the customer to download or use. Revenues from the sale of license related support services are generally recognized ratably over the contractual period that the services are delivered. Within these arrangements, the Company is obligated to make the support services available continuously throughout the contract and the customer simultaneously receives and consumes the benefit of making these services available throughout the contract period. Contracts are generally fixed price and may be invoiced on a monthly, quarterly or annual basis, with standard payment terms ranging from 30 to 60 days. The timing of revenue recognition may differ from the timing of invoicing customers due to the existence of these invoicing practices as well as the requirement to recognize revenue on a relative stand-alone selling price basis. Transaction fees relate to payment processing and group purchasing program administration services. In fulfillment of payment processing services, the Company partners with third-party merchants and processors who assist in the fulfillment of the Company’s obligations to customers. Payment processing services enable customers to accept payments via credit card, electronic check and other similar methods through facilitation of payment information within the cloud-based applications. Group purchasing program administration services relate to facilitation of group purchasing programs for members through which the Company aggregates member purchasing power to negotiate pricing discounts with suppliers. • Payment processing services: The Company has concluded that it does not possess the ability to control the underlying services provided by third parties in the fulfillment of its obligations to customers and therefore recognizes revenue net of interchange fees retained by the card issuing financial institutions and fees charged by payment networks. The Company recognizes revenue from these transaction services as the services are provided and ascribes the transaction consideration to the distinct services utilizing the variable consideration allocation exception. Payment for transaction services is received in arrears, typically within one month of when the services have been provided. Transaction services contracts with customers are generally for a term of one month and renew automatically each month. • Purchasing program administration services: The Company receives rebates from contracted suppliers in exchange for program administration services. Rebates earned are based on a defined percentage of the purchase price of goods and services sold to program members under the contract the Company has negotiated with its suppliers. Administration services contracts with customers are generally for an annual or monthly term and renew automatically upon lapse of the current term. Marketing Technology Solutions: Marketing technology solutions consist of digital advertising management and consumer connection services. Digital advertising management services include content creation, search engine optimization and paid media management services. The nature of the performance obligation within advertising management contracts is to stand-ready and provide management services on a continuous basis over the contract term. As a result, revenue associated with advertising management services is recognized on a ratable basis over the service period as the customer simultaneously receives and consumes the benefits of the management services evenly throughout the contract period . The Company typically earns a fixed recurring fee in exchange for advertising management services; however, in certain instances, the transaction consideration to which the Company is entitled may be variable. The Company applies the variable consideration allocation exception to these arrangements. Advertising management services are typically invoiced on a monthly basis either in arrears or in advance. Certain arrangements may be invoiced on a quarterly or annual basis. Consumer connection services relate to the sourcing and delivery of service requests from consumers to home service providers. Revenue for consumer connection services may be recognized at either a point-in-time or on an over-time basis as each connection is delivered. Revenue is derived from fees paid by service professionals for consumer matches. Fees associated with each consumer match generated may be either fixed price or variable. The variable consideration, subject to being constrained by Company estimates, is allocated to the connection from which it was derived. Payment for consumer connection services is received in arrears, typically within one month of when the services have been provided. The Company records a contract asset or unbilled receivable for this difference on the consolidated balance sheets. Marketing technology solutions service related contracts are typically short-term with stated contract terms that are less than one year. Other: Other revenues generally consist of fees associated with the sale of distinct professional services, either in support of subscription revenue or marketing technology revenue, and hardware. Professional service offerings are typically sold as part of an arrangement for products or services included within subscription or marketing revenue. Professional services associated with subscription revenue generally relate to standard implementation, configuration, installation or training services applied to both SaaS and on-premise deployment models and those services associated with marketing technology are derived from website design, creation or enhancement services. Professional service revenue is recognized over time as the services are performed, as the customer simultaneously receives and consumes the benefit of these services. Professional service contracts are offered at either a fixed or a variable price and may be invoiced in advance or arrears of the services being provided. Standard payment terms for these arrangements range from 30 to 60 days. Contract terms for other revenue arrangements are generally short-term, with stated contract terms that are less than one year. Performance Obligations and Standalone Selling Price: The Company’s contracts at times include the sale of multiple promised goods or services that have been determined to be distinct. The transaction price for contracts with multiple performance obligations is allocated based on the relative stand-alone selling price of each performance obligation within the contract. The Company’s contracts may include standard warranty or service level provisions that state promised goods and services will perform and operate in all material respects as defined in the respective agreements. The Company has determined that these represent assurance-type warranties, and the Company has not incurred any material costs as a result of such commitments. Cost to Obtain and Fulfill a Contract: The Company incurs certain costs to obtain contracts, principally sales, third-party commissions and third-party fulfillment fees, which the Company capitalizes when the liability has been incurred if they are (i) incremental costs of obtaining a contract, (ii) expected to be recovered and (iii) have an expected amortization period that is greater than one year (as the Company has elected the practical expedient to expense any costs to obtain a contract when the liability is incurred if the amortization period of such costs would be one year or less). Material Rights: The Company’s contracts with customers may include renewal or other options at stated prices. Determining whether these options provide the customer with a material right and therefore need to be accounted for as separate performance obligations requires judgment. The price of each option must be assessed to determine whether it is reflective of the stand-alone selling price or is reflective of a discount that the customer only received as a result of its prior purchase (a material right). Other considerations: The Company has elected a policy to exclude from the transaction price all sales taxes assessed by governmental authorities and as a result, revenue is presented net of tax. Cost of Revenues Cost of revenues consists of expenses related to delivering our services and products and providing support to our customers and includes employee costs and related overhead, customer credit card processing fees, targeted mail costs, third party fulfillment costs and software hosting expenses. Advertising We expense the cost of advertising as incurred, which is primarily for internet-based advertising to market our products and services. For the years ended December 31, 2023, 2022 and 2021, advertising expenses included in sales and marketing expenses on the consolidated statements of operations and comprehensive loss were $23.7 million, $21.4 million and $19.3 million, respectively. Stock-based Compensation We measure stock-based compensation awards made to employees and directors based on the estimated grant date fair value of the awards and recognize the compensation expense on a straight-line basis over the applicable service period. We use the Black-Scholes option-pricing model to estimate the fair value of options granted with time-based vesting and market-based vesting terms, respectively, which requires the use of assumptions, including the fair value of the common stock, expected volatility, expected term, risk-free interest rate and expected dividends. The Company does not have a sufficient third-party history of market prices of its common stock, and as such volatility is estimated, using historical volatilities of comparable public entities for the valuation of its stock options. At the point when the Company has sufficient and meaningful trading history of its stock, as is the case for the Company’s 2021 Employee Stock Purchase Plan (the “ESPP”) (see Note 12. Stock-Based Compensation), it will calculate volatility based on its own trading history. The expected term represents the estimated average period of time that the option will remain outstanding. Since the Company does not have sufficient historical data for the exercise of stock options, the expected term is based on the “simplified” method that measures the expected term as the average of the vesting period and the contractual term. Once the Company has sufficient historical data for the exercise of its options it will use Company-specific data. The risk-free interest rate assumption is based on observed interest rates appropriate for the terms of the awards. The dividend yield assumption is based on history and the expectation of paying no dividends. We estimate forfeitures at the date of grant and adjust these estimates to actual forfeitures as they occur. These assumptions involve inherent uncertainties including market conditions and employee behavior that are generally outside of the Company’s control. Stock-based compensation expense is based on the value of the portion of stock-based payment awards that is ultimately expected to vest. Income Taxes The Company is a C corporation for federal income tax purposes. Deferred taxes are provided whereby deferred tax assets are recognized for deductible temporary differences and operating loss and tax credit carryforwards, and deferred tax liabilities are recognized for taxable temporary differences. Temporary differences are the differences between the reported amounts of assets and liabilities and their tax bases. Deferred ta

Acquisitions

Acquisitions	12 Months Ended
	Dec. 31, 2023
Business Combination and Asset Acquisition [Abstract]
Acquisitions	Note 3. Acquisitions 2023 Acquisition On August 10, 2023, the Company acquired 100% of the interest of Norman’s Dojo Inc. (“Kickserv”), a provider of field service management software for home service businesses for approximately $15 million in cash. The acquisition adds offerings for SMBs across diversified portfolios with an opportunity to capture a broader segment of new customers within the Home Services vertical. We accounted for the acquisition as a business combination under ASC 805, Business Combinations . Accordingly, the Company recorded identifiable assets acquired and liabilities assumed at their acquisition date estimated fair values, with any excess consideration recognized as goodwill. Goodwill primarily represents the value associated with the assembled workforce and expected synergies subsumed into goodwill. The goodwill recognized as a result of the acquisition of Kickserv is not deductible for tax purposes. We measured the identifiable assets and liabilities assumed at their acquisition date estimated fair values separately from goodwill, which represent Level 3 fair value measurements as defined in ASC 820, Fair Value Measurement . The estimated fair values were determined by management using the assistance of third-party valuation specialists. The valuation methods used to determine the estimated fair value of intangible assets included the income approach—relief from royalty method for developed technology with an estimated useful life of five years, and the income approach—multi period excess earnings method for customer relationships with an estimated useful life of 13 years. A number of assumptions and estimates were involved in the application of these valuation methods, including revenue forecasts, expected competition, costs of revenues, obsolescence, tax rates, capital spending, customer attrition rates, discount rates and working capital changes. Cash flow forecasts were generally based on pre-acquisition forecasts coupled with estimated revenues and cost synergies available to a market participant. Our purchase price allocation for the acquisition is preliminary and subject to revision with provisional amounts related to tax-related and other items. Additional information that existed as of the acquisition date but at the time was unknown to us may become known to us during the remainder of the measurement period, which is not to exceed 12 months from the acquisition date. The financial results of Kickserv since the closing through December 31, 2023, were not material to our consolidated financial statements, nor were they material to our prior period consolidated results on a pro forma basis. The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed at the acquisition date: August 10, 2023 (in thousands) Total consideration transferred: Cash $ 14,974 Net assets acquired: Prepaid expenses and other assets $ 51 Intangibles—definite lived 3,155 Goodwill 12,497 Accounts payable, accrued expenses and other (11) Deferred tax liability, net (397) Deferred revenue (274) Other non-current liabilities (47) Total net assets acquired $ 14,974 2021 Acquisitions During 2021, the Company completed the acquisition of five unrelated businesses in conjunction with the execution of its long-term plans and objectives in building a service commerce platform supporting the success of SMBs. Total purchase consideration was $367.1 million, including $366.4 million in cash consideration, and $0.7 million of rollover equity. In connection with these acquisitions, the Company allocated approximately $1.4 million of the consideration to cash and cash equivalents, $0.5 million to property and equipment, $3.4 million to deferred tax asset, $20.9 million to developed technology, $105.9 million to customer relationships, $5.6 million to trade name and non-compete agreements, $255.7 million of goodwill, of which $36.1 million was deductible for tax purposes, a liability of $1.6 million to net working capital and $24.7 million to deferred tax liability. The Company’s consolidated statements of operations and comprehensive loss includes $8.4 million of acquisition-related transaction costs in general and administrative for acquisitions consummated in 2021. For the year ended December 31, 2021 the Company recognized revenue of $21.6 million related to acquisitions consummated in 2021.

Revenue

Revenue	12 Months Ended
	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Revenue	Note 4. Revenue Disaggregation of Revenue The following tables present a disaggregation of our revenue from contracts with customers by revenue recognition pattern and geographical market: Year Ended December 31, 2023 2022 2021 (in thousands) By pattern of recognition (timing of transfer of services): Point in time $ 61,445 $ 56,056 $ 49,338 Over time 613,924 564,690 440,801 Total $ 675,369 $ 620,746 $ 490,139 By Geographical Market: United States $ 614,782 $ 567,041 $ 447,232 International 60,587 53,705 42,907 Total $ 675,369 $ 620,746 $ 490,139 Contract Balances Supplemental balance sheet information related to contracts from customers is as follows: December 31, 2023 2022 (in thousands) Accounts receivables $ 45,417 $ 48,032 Contract assets $ 16,117 $ 12,971 Deferred revenue $ 24,082 $ 22,885 Customer deposits $ 12,891 $ 11,360 Long-term deferred revenue $ 2,168 $ 2,496 Accounts receivable, net: Accounts receivable represent rights to consideration in exchange for products or services that have been transferred by us, when payment is unconditional and only the passage of time is required before payment is due. Contract assets: Contract assets represent rights to consideration in exchange for products or services that have been transferred (i.e., the performance obligation or portion of the performance obligation has been satisfied), but payment is conditional on something other than the passage of time. These amounts typically relate to contracts that include on-premise licenses and professional services where the right to payment is not present until completion of the contract or achievement of specified milestones and the fair value of products or services transferred exceed this constraint. Contract liabilities : Contract liabilities, or deferred revenue, represent our obligation to transfer products or services to a customer for which consideration has been received in advance of the satisfaction of performance obligations. Long-term deferred revenue is included within other non-current liabilities on the consolidated balance sheets. Revenue recognized from the contract liability balance at December 31, 2022 was $22.9 million for the year ended December 31, 2023. Revenue recognized from the contract liability balance at December 31, 2021 was $23.0 million for the year ended December 31, 2022. Customer deposits : Customer deposits relate to payments received in advance for contracts, which allow the customer to terminate a contract and receive a pro rata refund for the unused portion of payments received to date. Accounts Receivable Activity in our allowance for expected credit losses is as follows for the years ended December 31, 2023 and 2022 (in thousands): Balance, December 31, 2021 $ 1,929 Bad debt expense 5,578 Write-offs, net of recoveries (2,837) Balance, December 31, 2022 4,670 Beginning balance adjustment due to implementation of the new credit loss standard 1,309 Bad debt expense 6,016 Write-offs, net of recoveries (5,812) Balance, December 31, 2023 $ 6,183 Remaining Performance Obligations Remaining performance obligations represent the transaction price of unsatisfied or partially satisfied performance obligations within contracts with an original expected contract term that is greater than one year for which fulfillment of the contract has started as of the end of the reporting period. Remaining performance obligations generally relate to those which are stand-ready in nature, as found within the subscription and marketing technology solutions revenue streams. The aggregate amount of transaction consideration allocated to remaining performance obligations as of December 31, 2023 was $20.4 million. The Company expects to recognize approximately 63% of its remaining performance obligations as revenue within the next year, 28% of its remaining performance obligations as revenue the subsequent year, 8% of its remaining performance obligations as revenue in the third year, and the remainder during the two-year period thereafter. Cost to Obtain and Fulfill a Contract Assets resulting from costs to obtain contracts are included within prepaid expenses and other current assets for short-term balances and other non-current assets for long-term balances on the Company’s consolidated balance sheets. The costs to obtain contracts are amortized over five years, which corresponds with the useful life of the related technology. Short-term assets were $8.6 million and $6.6 million at December 31, 2023 and 2022, respectively, and long-term assets were $17.9 million and $15.1 million at December 31, 2023 and 2022, respectively. The Company recorded $5.7 million, $4.3 million and $2.9 million of amortization expense related to assets for the years ended December 31, 2023, 2022 and 2021, respectively, which is included in sales and marketing expense on the consolidated statements of operations and comprehensive loss, as well as $2.3 million, $1.7 million and $1.0 million, respectively, which is included in cost of revenues expense on the consolidated statements of operations and comprehensive loss.

Goodwill

Goodwill	12 Months Ended
	Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill	Note 5. Goodwill Goodwill consisted of the following as of December 31, 2023 and 2022 (in thousands): Balance, January 1, 2022 $ 921,416 Measurement period adjustments (1) (573) Effect of foreign currency exchange rate changes (6,761) Balance, December 31, 2022 914,082 Acquired goodwill 12,497 Effect of foreign currency exchange rate changes 852 Balance, December 31, 2023 $ 927,431 (1) The measurement period adjustments of $0.6 million relate to acquisitions consummated during the years ended December 31, 2021.

Intangible Assets

Intangible Assets	12 Months Ended
	Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Intangible Assets	Note 6. Intangible Assets Intangible assets consisted of the following: December 31, 2023 Useful Gross Carrying Accumulated Net Book (in thousands) Customer relationships (1) 3-20 years $ 605,908 $ 336,558 $ 269,350 Developed technology (1) 2-12 years 106,482 74,717 31,765 Trade names (1) 3-10 years 38,627 24,293 14,334 Non-compete agreements 2-5 years 2,408 2,338 70 Total $ 753,425 $ 437,906 $ 315,519 (1) During the quarter ended December 31, 2023, we recognized an impairment charge including $2.7 million of customer relationships, $0.3 million of developed technology and $0.1 million of trade names included in impairment expense December 31, 2022 Useful Gross Carrying Accumulated Net Book (in thousands) Customer relationships 3-20 years $ 605,753 $ 265,342 $ 340,411 Developed technology 2-12 years 105,766 59,208 46,558 Trade names 3-10 years 38,131 19,725 18,406 Non-compete agreements 2-5 years 2,402 2,057 345 Total $ 752,052 $ 346,332 $ 405,720 Amortization expense was $91.2 million, $101.0 million and $93.4 million for the years ended December 31, 2023, 2022 and 2021, respectively. The weighted average remaining useful life of intangible assets acquired is 8.6 years, 9.6 years and 10.5 years for the years ended December 31, 2023, 2022 and 2021, respectively. In determining the useful life for each category of intangible asset, the Company considered the following: the expected use of the intangible, the longevity of the brand and considerations for obsolescence, demand, competition and other economic factors. Amortization expense for the Company’s intangible assets are as follows (in thousands): Year Ended December 31, 2024 $ 73,869 2025 62,258 2026 48,709 2027 37,650 2028 29,888 Thereafter 63,145 Total amortization expense for the Company’s intangible assets $ 315,519

Property and Equipment

Property and Equipment	12 Months Ended
	Dec. 31, 2023
Property, Plant and Equipment [Abstract]
Property and Equipment	Note 7. Property and Equipment Property and equipment consisted of the following: December 31, 2023 2022 (in thousands) Computer equipment and software $ 11,628 $ 9,327 Furniture and fixtures 3,794 3,570 Leasehold improvements 11,756 11,941 Total property and equipment 27,178 24,838 Less accumulated depreciation (17,444) (12,908) Property and equipment, net $ 9,734 $ 11,930 Depreciation expense was $4.6 million for the year ended December 31, 2023 and $4.1 million for each of the years ended December 31, 2022 and 2021. During the three months ended December 31, 2023, we recorded an impairment charge of $0.2 million to leasehold improvements, which is included in impairment expense on our consolidated statements of operations and comprehensive loss (see Note 2. Summary of Significant Accounting Policies).

Capitalized Software

Capitalized Software	12 Months Ended
	Dec. 31, 2023
Research and Development [Abstract]
Capitalized Software	Note 8. Capitalized Software Capitalized software consisted of the following: December 31, 2023 2022 (in thousands) Capitalized software $ 64,137 $ 45,872 Less accumulated amortization (21,626) (13,318) Capitalized software, net $ 42,511 $ 32,554 Amortization expense was $8.4 million, $5.7 million and $3.7 million for the years ended December 31, 2023, 2022 and 2021, respectively. During the ordinary course of business, the Company may determine that certain capitalized features of its software will no longer be used either internally or to deliver value to its customers. During the years ended December 31, 2023, 2022 and 2021, we recorded a charge of $0.6 million, $1.2 million and $0.7 million, respectively, related to capitalized costs associated with abandoned projects, which were included in general and administrative expense on the consolidated statements of operations and comprehensive loss. During the three months ended December 31, 2023, we recorded an impairment charge of $1.1 million, which is included in impairment expense on our consolidated statements of operations and comprehensive loss (see Note 2. Summary of Significant Accounting Policies).

Leases

Leases	12 Months Ended
	Dec. 31, 2023
Leases [Abstract]
Leases	Note 9. Leases The Company leases real estate from unrelated parties under operating lease agreements that have initial terms ranging from one year to 11 years. Some leases include one or more options to renew, generally at our sole discretion, of five additional years each. The components of lease expense are as follows: Year Ended December 31, 2023 2022 (in thousands) Operating lease cost $ 6,419 $ 7,859 Variable lease cost 2,046 1,495 Short-term lease cost 356 340 Total lease cost $ 8,821 $ 9,694 Included in the consolidated statements of operations and comprehensive loss is total rent expense of $9.7 million for the year ended December 31, 2021. During the three months ended December 31, 2023, we recorded a $0.6 million impairment charge related to ROU lease assets, which is included in impairment expense on our consolidated statement of operations and comprehensive loss (See Note 2. Summary of Significant Accounting Policies). Additionally, the Company ceased use of certain leased premises and subleased certain facilities resulting in an impairment charge of $1.2 million to impair the right-of-use lease assets to their fair value during the year ended December 31, 2023. Supplemental cash flow information related to leases is as follows: Year Ended December 31, 2023 2022 (in thousands) Cash paid for operating lease liabilities $ 6,218 $ 8,010 Operating lease assets obtained in exchange for operating lease liabilities $ 1,602 $ 772 Supplemental balance sheet information, included in other non-current assets accrued expenses and other other non-current liabilities Year Ended December 31, 2023 2022 (in thousands) Operating lease right-of-use assets $ 15,861 $ 21,756 Current operating lease liabilities 3,789 5,239 Long-term operating lease liabilities 19,400 22,500 Total operating lease liabilities $ 23,189 $ 27,739 At December 31, 2023 and 2022, the weighted average remaining lease term for operating leases was 5.75 years and 6.34 years, and the weighted average discount rate w as 5.1% and 4.8%, respectively. Future undiscounted cash flows for each of the next five years and thereafter and reconciliation to the lease liabilities recognized on the balance sheet as of December 31, 2023 is as follows (in thousands): Year ended December 31, 2024 $ 5,321 2025 4,944 2026 4,747 2027 3,966 2028 3,212 Thereafter 5,310 Total lease payments 27,500 Less: imputed interest 4,311 Total present value of lease liabilities $ 23,189

Long-Term Debt

Long-Term Debt	12 Months Ended
	Dec. 31, 2023
Debt Disclosure [Abstract]
Long-Term Debt	Note 10. Long-Term Debt Long-term debt consisted of the following: December 31, 2023 2022 (in thousands) Term notes with interest payable monthly, interest rate at Adjusted SOFR or Alternative Base Rate (“ABR”), plus an applicable margin of 3.25% (8.46283% at December 31, 2023) quarterly principal payments of 0.25% of original principal balance with balloon payment due July 2028 $ 537,625 $ 543,125 Revolver with interest payable monthly, interest rate at Adjusted SOFR or ABR, plus an applicable margin of 3.25% (8.47044% at December 31, 2023), and outstanding balance due July 2026 — — Principal debt 537,625 543,125 Deferred financing costs on long-term debt (3,983) (4,900) Discount on long-term debt (1,446) (1,779) Total debt 532,196 536,446 Less current maturities 5,500 5,500 Long-term portion $ 526,696 $ 530,946 The Company is party to a credit agreement, as amended, that provides for two term loans for an aggregate principal amount of $550.0 million (“Term Loans”), a revolver with a capacity of $190.0 million (“Revolver”) and a sub-limit of the Revolver available for letters of credit up to an aggregate face amount of $20.0 million. These debt arrangements are collectively referred to herein as the “Credit Facilities”. Prior to July 1, 2023, borrowings under the Credit Facilities were available as ABR or Eurocurrency borrowings. ABR borrowings under the Credit Facilities accrued interest at an alternate base rate plus an applicable rate, and Eurocurrency borrowings accrued interest at an adjusted LIBOR rate plus an applicable rate. The ABR rate represented the greater of the prime rate, Federal Reserve Bank of New York rate plus ½ of 1%, and an adjusted LIBOR rate for a one month interest period plus 1%. Effective as of July 1, 2023, borrowings under the Credit Facilities bear interest at the Company’s option at ABR plus an applicable rate, or at a forward-looking term rate based upon the secured overnight financing rate (“SOFR”), plus (i) (a) with respect to Term Loans, credit spread adjustments of 0.11448%, 0.26161%, 0.42826% and 0.71513% for interest periods of one, three, six and twelve months, respectively, and (b) with respect to revolving loans, a credit spread adjustment of 0.0% (“Adjusted SOFR”) plus (ii) an applicable rate, in each case with such applicable rate based on the Company’s first lien net leverage ratio. The ABR represents the highest of the prime rate, Federal Reserve Bank of New York rate plus ½ of 1%, and the Adjusted SOFR for a one month interest period plus 1%. The applicable rate for the Term Loans and the Revolver is 3.0% for Adjusted SOFR borrowings and 2.0% for ABR borrowings, in each case subject to change based on our first lien net leverage ratio. The Company determines the fair value of long-term debt based on trading prices for its debt if available. As of December 31, 2023, the Company obtained trading prices for the term notes outstanding. However, as such trading prices require significant unobservable inputs to the pricing model, such instruments are classified as Level 2. The fair value amounts were approximately $540.3 million and $531.6 million as of December 31, 2023 and 2022, respectively. Effective October 31, 2022, the Company entered into an interest rate swap agreement (the “Initial Swap”) in connection with the Company’s Credit Facilities for a notional amount of $200.0 million to convert a portion of the floating component of the Term Loans from a floating rate to a fixed rate. The Initial Swap agreement has a term of five years with a fixed rate in the agreement of 4.212%, as amended in June 2023. Additionally, effective March 31, 2023, the Company entered into a second interest rate swap agreement (the “Second Swap” and together with the Initial Swap, the “Swap Agreements”) in connection with the Company’s Credit Facilities for a notional amount of $100.00 million to convert a portion of the floating rate component of the Term Loans from a floating rate to a fixed rate. The Second Swap agreement has a term of approximately 4.5 years with a fixed rate in the agreement of 3.951%, as amended in June 2023. The Swap Agreements are accounted for as derivatives whereby the fair value of the contract is reported within the consolidated balance sheets, and related gains and losses resulting from changes in the fair value are reported in interest and other expense, net, in the statements of operations and comprehensive loss. As of December 31, 2023 the fair value of the Swap Agreements was a liability of $4.9 million which are reported in other non-current liabilities on the consolidated balance sheets, and the associated net losses of $2.0 million and $2.9 million were recognized for the years ended December 31, 2023 and 2022, respectively. The Company’s Credit Facilities are subject to certain financial and nonfinancial covenants and are secured by substantially all assets of the Company. As of December 31, 2023, the Company was in compliance with all of its covenants. Aggregate maturities of the Company’s debt are as follows (in thousands): Year Ended December 31, 2024 $ 5,500 2025 5,500 2026 5,500 2027 5,500 2028 515,625 Thereafter — Total aggregate maturities of the Company’s debt $ 537,625

Equity

Equity	12 Months Ended
	Dec. 31, 2023
Equity [Abstract]
Equity	Note 11. Equity Shares of convertible preferred stock were as follows (in thousands): Year Ended December 31, 2021 Series B Series C Series A (in thousands) Convertible Preferred Stock: Shares outstanding, beginning of period 72,226 — 44,958 Issuance of convertible preferred stock, net — 7,857 — Conversion to common stock upon closing of IPO (72,226) (7,857) (44,958) Shares outstanding, end of period — — — On May 5, 2021, the Company amended its Certificate of Incorporation (“Third Amended and Restated Certificate of Incorporation”) to increase the number of authorized shares of Preferred Stock from 125,000,000 shares to 140,000,000 shares of Preferred Stock, $0.00001 par value per share, of which 50,000,000 were designated as Series A, 75,000,000 were designated as Series B and 15,000,000 were designated as Series C as of such date. Each share of Series A, Series B and Series C could have been converted into common stock at any time, at the option of the holder, based on a prescribed formula set forth in the Company’s Third Amended and Restated Certificate of Incorporation. In the event of a liquidation, dissolution, winding up of the Company or other similar event, liquidation payments would have first been made to the holders of Series B, then to Series C, then to Series A. In May 2021, the Company issued 7.9 million shares of Series C for proceeds of $109.8 million net of issuance costs. In accordance with ASC 480, Distinguishing Liabilities from Equity, if the carrying value of redeemable preferred stock is less than its redemption value, redeemable preferred stock shall be accreted to its redemption value if it is probable it will become redeemable. Prior to March 15, 2021, the Company concluded it was probable that the Series B would become redeemable due to the passage of time. However, after that date the Company concluded that it was no longer probable that the Series B would become redeemable due to the increased likelihood of a successful IPO prior to February 23, 2025. The Company’s Series B accruing dividends comprised a component of the redemption value of such stock. The Company recorded the accretion of Series B through March 15, 2021, by increasing its carrying value and recording a corresponding reduction of additional paid-in capital in the amount of $15.1 million for the year ended December 31, 2021. On July 6, 2021, the Company completed its IPO, in which the Company issued and sold 19.1 million shares of its common stock at a public offering price of $17.00 per share. After underwriter discounts and commissions, net proceeds from the IPO were $303.9 million. Additionally, the Company incurred other IPO related fees of $6.9 million. On July 29, 2021, the IPO underwriters fully exercised their over-allotment option, resulting in the sale of an additional 2.8 million shares at the IPO price of $17.00 per share and after underwriter discounts, net proceeds were $43.9 million. In connection with the IPO, the Company’s outstanding convertible preferred stock converted into shares of common stock on a one-for-one basis. Upon conversion of the convertible preferred stock, the Company reclassified the carrying value of the convertible preferred stock to common stock and additional paid-in capital. Immediately prior to the closing of the IPO, the Company filed an amended and restated certificate of incorporation on July 6, 2021 with the Secretary of State of the State of Delaware to authorize the issuance of up to 2,050,000,000 shares, par value $0.00001 per share, consisting of 2,000,000,000 shares of common stock and 50,000,000 shares of preferred stock. On June 14, 2022, our Board approved a stock repurchase program (as subsequently amended, the “Repurchase Program”) with authorization to purchase up to $50.0 million in shares of the Company’s common stock through the expiration of the program on December 21, 2022. On November 7, 2022, our Board approved an expansion of the Repurchase Program with authorization to purchase up to an additional $50.0 million in shares of the Company’s common stock ($100.0 million total) and an extension to the expiration of the Repurchase Program through December 31, 2023. On November 5, 2023, our Board approved an additional expansion of the Repurchase Program with authorization to purchase up to an additional $50.0 million in shares of the Company’s common stock (from $100.0 million to $150.0 million in total) and extended the expiration of the Repurchase Program through December 31, 2024. On December 14, 2023, our Board approved a stock purchase agreement entered into between the Company and Eric Remer, Matt Feierstein, Marc Thompson, Sarah Jordan, Shane Driggers and Evan Berlin, who currently serve as officers of the Company (collectively, the “Selling Stockholders”). On December 19, 2023, as part of our Repurchase Program, the Company repurchased an aggregate of 1,401,472 shares of common stock from the Selling Stockholders at a price of $9.82 per share, for an aggregate price of $13.8 million. Repurchases under the program may be made in the open market, in privately negotiated transactions or otherwise, with the amount and timing of repurchases to be determined at the Company’s discretion, depending on market conditions and corporate needs. The Repurchase Program does not obligate the Company to acquire any particular amount of common stock and may be modified, suspended or terminated at any time at the discretion of the Board. The Company expects to fund repurchases with existing cash on hand. The Company repurchased and retired 6.9 million shares of common stock pursuant to the Repurchase Program for $67.6 million, including transaction fees and taxes, during the year ended December 31, 2023. As of December 31, 2023, $40.0 million remained available under the Repurchase Program.

Stock-Based Compensation

Stock-Based Compensation	12 Months Ended
	Dec. 31, 2023
Share-Based Payment Arrangement [Abstract]
Stock-Based Compensation	Note 12. Stock-Based Compensation In 2016, the Company adopted the 2016 Equity Incentive Plan (the “2016 Plan”). The 2016 Plan provided for the granting of stock-based awards, including stock options, stock appreciation rights, restricted or unrestricted stock awards, phantom stock, performance awards and other stock-based awards. The 2016 Plan allowed for the granting of stock-based awards through January 17, 2027. In connection with the IPO, the Company’s Board adopted, and the Company’s stockholders approved, the 2021 Incentive Award Plan (the “2021 Plan”), which became effective immediately prior to the effectiveness of the registration statement for the Company’s IPO and, as a result of which, the Company can no longer make awards under the 2016 Plan. The 2021 Plan provides for the issuance of incentive stock options, non-qualified stock options, stock awards, stock units, stock appreciation rights and other stock-based awards. The number of shares initially reserved for issuance under the 2021 Plan was 22,000,000 shares, inclusive of available shares previously reserved for issuance under the 2016 Plan. In addition, the number of shares reserved for issuance under the 2021 Plan is subject to an annual increase on the first day of each calendar year beginning on January 1, 2022 and ending on and including January 1, 2031, equal to the lesser of (i) 3% of the shares outstanding (on an as-converted basis) on the last day of the immediately preceding fiscal year and (ii) such smaller number of shares as determined by the Company’s Board, provided that no more than 22,000,000 shares may be issued upon the exercise of incentive stock options. Based on the number of outstanding shares of the Company’s common stock as of December 31, 2022, on January 1, 2023 the number of shares reserved for issuance under the 2021 Plan increased by 5.7 million. Stock options During the years ended December 31, 2022 and 2021, the Company granted time-based and performance-based stock options to employees and directors. Time-based options granted under the 2016 Plan vest 25% after one year, and then monthly over the next three years whereas time-based options granted under the 2021 Plan vest 25% after one year and then quarterly over the next three years. Time-based options granted under both the 2016 Plan and the 2021 Plan expire 10 years from date of grant and carry an exercise price equal to the fair market value at the date of grant as determined by the Company’s Board for options granted under the 2016 Plan and an exercise price equal to the closing price of the Company’s stock at the date of grant for options granted under the 2021 Plan. The Company did not grant stock options in 2023. The overwhelming majority of performance-based options were granted prior to the IPO and had vesting conditions as follows: 50% of a holder’s award would have vested upon a change in control or an initial public offering if the per share cash price received in connection with such change in control or the per share offering price in such initial public offering was at least $27.41, and the other 50% of the holder’s award would have vested upon a change in control or an initial public offering if the per share cash price received in connection with such change in control or the per share offering price in such initial public offering was at least $36.54. The performance-based options generally carried an exercise price equal to the fair market value at the date of grant as determined by the Board and expired 10 years from date of grant. For options outstanding following the IPO, there was a market condition based on the Company achieving a volume weighted average stock price ranging from $27.41 to $36.54 through June 2023, none of which vested. To date, $17.4 million of stock-based compensation expense has been recognized related to the market condition-based options. The relevant data used to determine the value of the stock options is as follows: December 31, 2022 2021 Weighted-average risk-free interest rate 1.82% 0.97% Expected term in years 6.1 6.1 Weighted-average expected volatility 50% 48% Expected dividends 0% 0% A summary of stock option activity for the year ended December 31, 2023 is as follows: Number of Weighted-Average Weighted-Average Aggregate Intrinsic Value (in thousands except for exercise price and term in years) Outstanding balance at January 1, 2023 16,937 $ 9.86 7.25 $ 3,870 Granted — — Exercised (482) 5.38 Cancelled (3,118) 10.00 Outstanding balance at December 31, 2023 13,337 $ 10.03 6.27 $ 22,578 Exercisable at December 31, 2023 11,612 $ 9.59 6.06 $ 21,910 The weighted-average grant date fair value of time-based stock options granted was nil, $5.76 and $8.30 for the years ended December 31, 2023, 2022 and 2021, respectively. The weighted-average modification date fair value of the market condition-based options modified in 2021 was $6.85. The total intrinsic value of options exercised during the years ended December 31, 2023, 2022 and 2021 was $2.2 million, $2.3 million and $2.1 million, respectively. Compensation expense of $11.5 million , $19.3 million and $11.1 million was recognized in stock-based compensation for the years ended December 31, 2023, 2022 and 2021, respectively. The unrecognized compensation expense associated with outstanding time-based stock options at December 31, 2023 was $9.7 million, which is expected to be recognized over a weighted average period of 1.71 years. There was no remaining unrecognized compensation expense associated with outstanding market condition-based stock options at December 31, 2023. Restricted Stock Awards Prior to 2021, the Company granted 1.6 million shares of funding restricted stock awards (“RSAs”). The unvested awards were subject to modification upon an investment by the equity sponsors, which occurred when the Company issued Series C convertible preferred stock in May 2021 to fund an acquisition (see Note 11. Equity). In connection with these contributions, the RSAs were modified, and approximately 0.6 million of funding RSAs vested at $17.00 per share. Compensation expense of $9.7 million was recognized in general and administrative in the statements of operations and comprehensive loss for the year ended December 31, 2021. In connection with the IPO, all remaining unvested funding awards were cancelled. Restricted Stock Units During the years ended December 31, 2023, 2022 and 2021, the Company issued time vesting restricted stock units (“RSUs”). The vesting schedule for awards granted to newly hired employees provides that the awards vest over a four-year period starting on the grant date, with 25% of the awards vesting on the one-year anniversary, and then in equal quarterly installments for the subsequent three years. The vesting schedule for awards granted to existing employees provides that the awards vest ratably in quarterly installments over a period of four years. The Company records compensation expense for these awards on a straight-line basis, which approximates the service period. Compensation expense of $12.8 million, $6.0 million and $1.2 million related to these awards was recognized in the statements of operations and comprehensive loss for the years ended December 31, 2023, 2022 and 2021, respectively. The unrecognized compensation expense associated with the RSUs at December 31, 2023 was $30.5 million , which is expected to be recognized over a weighted average perio d of 2.84 years. The summary of time vesting restricted stock units activity for the year ended December 31, 2023 is as follows: Number of Units Weighted-Average (in thousands except for fair value) Unvested, restricted stock units at January 1, 2023 2,022 $ 12.27 Granted 3,129 9.72 Vested (1,335) 11.29 Forfeited (479) 10.79 Unvested, restricted stock units at December 31, 2023 3,337 $ 10.48 2021 Employee Stock Purchase Plan In connection with the IPO, the Company’s Board adopted the 2021 Employee Stock Purchase Plan. The ESPP is designed to allow eligible employees to purchase shares of our common stock, at periodic intervals, with their accumulated payroll deductions. The aggregate number of shares of common stock that were initially reserved for issuance under the ESPP is equal to the sum of (i) 4,500,000 shares and (ii) an annual increase on the first day of each calendar year beginning in 2022 and ending in and including 2031 equal to the lesser of (A) one percent (1%) of the outstanding shares of our common stock on the last day of the immediately preceding fiscal year and (B) such smaller number of shares as determined by the Board; provided that in no event will more than 60,000,000 shares of our common stock be available for issuance under the ESPP. Compensation expense of $1.3 million, $1.5 million and $0.1 million related to the ESPP was recognized in the statements of operations and comprehensive loss for the years ended December 31, 2023, 2022 and 2021, respectively. Stock-based Compensation Expense Stock-based compensation expense was classified in the accompanying consolidated statements of operations and comprehensive loss as follows: Year Ended December 31, 2023 2022 2021 (in thousands) Cost of revenues $ 464 $ 373 $ 39 Sales and marketing 1,672 1,503 506 Product development 2,273 1,854 551 General and administrative 21,150 23,088 20,999 Total stock-based compensation expense $ 25,559 $ 26,818 $ 22,095

Net Loss Per Share Attributable

Net Loss Per Share Attributable to Common Stockholders	12 Months Ended
	Dec. 31, 2023
Earnings Per Share [Abstract]
Net Loss Per Share Attributable to Common Stockholders	Note 13. Net Loss Per Share Attributable to Common Stockholders The following table presents the calculation of basic and diluted net loss per share for the Company’s common stock as of: Year Ended December 31, 2023 2022 2021 (in thousands except share and per share amounts) Numerator: Net loss $ (45,620) $ (59,816) $ (81,966) Accretion of Series B to redemption value — — (15,105) Numerator for basic and diluted EPS – net loss attributable to common stockholders $ (45,620) $ (59,816) $ (97,071) Denominator: Denominator for basic and diluted EPS – Weighted-average shares of common stock outstanding used in computing net loss per share 188,938,892 194,624,968 117,795,280 Basic and diluted net loss per share attributable to common stockholders $ (0.24) $ (0.31) $ (0.82) The following outstanding potentially dilutive common stock equivalents have been excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented due to their anti-dilutive effect: December 31, 2023 2022 2021 Outstanding stock options and unvested RSUs 16,673,982 18,959,163 16,984,483 Shares of common stock pursuant to ESPP 277,656 341,389 14,755 Total anti-dilutive outstanding potential common stock 16,951,638 19,300,552 16,999,238

Fair Value of Financial Instrum

Fair Value of Financial Instruments	12 Months Ended
	Dec. 31, 2023
Fair Value Disclosures [Abstract]
Fair Value of Financial Instruments	Note 14. Fair Value of Financial Instruments Fair value estimates of financial instruments are made at a specific point in time, based on relevant information about financial markets and specific financial instruments. As these estimates are subjective in nature, involving uncertainties and matters of significant judgment, they cannot be determined with precision. Changes in assumptions can significantly affect estimated fair value. The Company measures fair value as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in an orderly transaction between market participants at the reporting date. The Company utilizes a three-tier hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value: • Level 1: Valuations based on quoted prices in active markets for identical assets or liabilities that an entity has the ability to access. • Level 2: Valuations based on quoted prices for similar assets or liabilities, quoted prices for identical assets or liabilities in markets that are not active, or other inputs that are observable or can be corroborated by observable data for substantially the full term of the assets or liabilities. • Level 3: Valuations based on inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. The carrying value of cash and cash equivalents, accounts receivable, contract assets and accounts payable approximate their fair value because of the short-term nature of these instruments. Our interest rate swaps are valued based upon interest yield curves, interest rate volatility and credit spreads. Our interest rate swaps are classified within Level 2 of the fair value hierarchy as all significant inputs are corroborated by observable data. There were no transfers between fair value measurement levels during the years ended December 31, 2023 and 2022. The following table presents information about the Company's financial assets and liabilities measured at fair value on a recurring basis: December 31, 2023 Balance Sheet Classification Level 1 Level 2 Level 3 Total (in thousands) Asset: Money market $ 764 $ — $ — $ 764 Cash equivalents Liability: Interest rate swaps $ — $ 4,889 $ — $ 4,889 Other non-current liabilities December 31, 2022 Balance Sheet Classification Level 1 Level 2 Level 3 Total (in thousands) Asset: Money market $ 6,568 $ — $ — $ 6,568 Cash equivalents Liability: Interest rate swap $ — $ 2,893 $ — $ 2,893 Other non-current liabilities The following is a reconciliation of the opening and closing balance for contingent consideration measured at fair value on a recurring basis within Level 3 of the fair value hierarchy during the year ended December 31, 2022 (in thousands): Opening balance $ 675 Fair value adjustments (18) Amounts settled through payment (657) Ending balance $ —

Retirement Plan

Retirement Plan	12 Months Ended
	Dec. 31, 2023
Retirement Benefits [Abstract]
Retirement Plan	Note 15. Retirement Plan Effective January 1, 2009, EverCommerce Inc. adopted a defined contribution savings plan under section 401(k) of the Internal Revenue Code (the “401(k)”). The 401(k) covers substantially all employees who meet minimum age and service requirements and allows participants to contribute a portion of their pre-tax and post-tax annual compensation in accordance with prescribed limits. The Company may make discretionary and/or matching contributions to the 401(k). We began making discretionary employer contributions effective January 1, 2020 equal to 25% of employee contributions up to 8% and increased this contribution to 100% of employee contributions up to 4% effective January 1, 2022. Employer matching contributions were $5.3 million, $4.8 million and $1.5 million for the years ended December 31, 2023, 2022 and 2021, respectively.

Income Taxes

Income Taxes	12 Months Ended
	Dec. 31, 2023
Income Tax Disclosure [Abstract]
Income Taxes	Note 16. Income Taxes The components of our net loss before income tax (expense) benefit are as follows: Year Ended December 31, 2023 2022 2021 (in thousands) United States $ (43,177) $ (59,134) $ (81,801) International (804) (5,362) (10,216) Net loss before income tax (expense) benefit $ (43,981) $ (64,496) $ (92,017) As of December 31, 2023, a portion of our undistributed earnings from non-U.S. subsidiaries are intended to be indefinitely reinvested in non-U.S. operations, and therefore no U.S. deferred taxes have been recorded. As of December 31, 2023, there was no material unrecognized deferred tax liability related to countries where we are indefinitely reinvested. The remaining undistributed earnings from non-U.S. subsidiaries are not permanently reinvested, however, due to a combination of anticipated tax treatment and losses, no material deferred tax liability exists. The components of the provision for income taxes consists of the following: Year Ended December 31, 2023 2022 2021 (in thousands) Current: State $ 1,649 $ 1,539 $ 801 Foreign 1,647 1,258 1,174 Total current 3,296 2,797 1,975 Deferred: Federal (4,376) (9,034) (12,747) State (2,368) (2,743) (2,263) Foreign (256) (11,235) (3,436) Change in valuation allowance - United States 8,831 12,257 6,342 Change in valuation allowance - Foreign (3,488) 3,278 78 Total deferred (1,657) (7,477) (12,026) Income tax expense (benefit) $ 1,639 $ (4,680) $ (10,051) The Company’s deferred tax assets and liabilities, included in other non-current assets and other non-current liabilities on the consolidated balance sheets, related to temporary differences and operating loss carryforwards were as follows: December 31, 2023 2022 (in thousands) Deferred tax assets: Net operating losses $ 35,484 $ 44,545 163(j) interest limitation 27,143 23,363 Reserves and accrued expenses 8,175 7,258 Property and equipment depreciation 1,462 2,526 Stock-based compensation 3,193 3,753 Lease liability 5,837 7,053 Other 2,589 2,555 Total deferred tax assets 83,883 91,053 Less: valuation allowance (51,904) (47,756) Net deferred tax assets 31,979 43,297 Deferred tax liabilities: Intangible assets (29,263) (38,080) Property and equipment depreciation (1,288) (5,056) Capitalized expenses (4,678) (3,804) Operating lease right-of-use assets (3,963) (5,434) Other (364) (614) Total deferred tax liabilities (39,556) (52,988) Net deferred tax liabilities $ (7,577) $ (9,691) The Company had net operating loss and tax credit carryforwards as of the financial statement date as follows: Amount Expiration Years (in thousands) Net operating losses, federal (Post December 31, 2017) $ 23,028 Indefinite Net operating losses, federal (Pre January 1, 2018) $ 2,030 2033 - 2037 Net operating losses, state $ 7,481 Various Net operating losses, foreign $ 2,945 2035 - Indefinite Tax credits, federal $ 258 2037 Tax credits, foreign $ 254 Various Management has not considered future projections of income in this analysis due to the Company’s history of losses. The Company has determined that it is more likely than not that a portion of the deferred tax assets will not be realized and has recorded a valuation allowance of $51.9 million and $47.8 million as of December 31, 2023 and 2022, respectively, against the deferred tax assets. If the Company’s assumptions change and we determine that we will be able to realize these deferred tax assets, the tax benefits related to any reversal of the valuation allowance on deferred tax assets as of December 31, 2023, will be accounted for as follows: $51.5 million will be recognized as a reduction of income tax expense and $0.8 million will be recorded as an increase in equity. A reconciliation of our valuation allowance on deferred tax assets is as follows: Year Ended December 31, 2023 2022 (in thousands) Balance at beginning of period $ 47,756 $ 31,070 Additions to valuation allowance 5,342 15,648 Additions recorded in acquisition accounting 216 — Additions recorded as a decrease in equity 8 1,430 Reductions recorded as an increase in equity (1,418) (392) Balance at end of period $ 51,904 $ 47,756 The Company files income tax returns in the U.S. federal jurisdiction, Colorado, various other state jurisdictions, Canada, Jordan, the United Kingdom, Australia and New Zealand. The years open for audit vary depending on the tax jurisdiction. In the U.S., the Company's federal tax returns for the years before 2020 (year ended December 31, 2020) are no longer subject to audit. The net operating losses utilized during the open periods from select years prior to 2020 are subject to examination. The foreign jurisdictions statutes vary but are generally four years from assessment of the return. While management believes we have adequately provided for all tax positions, amounts asserted by taxing authorities could materially differ from our accrued positions as a result of uncertain and complex application of tax regulations. Additionally, the recognition and measurement of certain tax benefits includes estimates and judgment by management and inherently includes subjectivity. Accordingly, additional provision on federal, state and foreign tax-related matters could be recorded in the future as revised estimates are made or the underlying matters are settled or otherwise resolved. A reconciliation of the beginning and ending amounts of unrecognized tax benefits is as follows: Year Ended December 31, 2023 2022 (in thousands) Balance at beginning of period $ 364 $ 134 Gross additions based on tax positions related to the current year 167 230 Balance at end of period $ 531 $ 364 As of December 31, 2023 and 2022, unrecognized tax benefits o f $0.5 million and $0.4 million, respectively, were recorded in other long-term liabilities, which would impact the annual effective tax rate if recognized. The Company recognizes interest and penalties, if any, related to unrecognized tax positions in the provision for income taxes in the accompanying consolidated statements of operations and comprehensive loss. The Company does not expect a significant increase or decrease in unrecognized tax benefits over the next twelve months. The Company, through its foreign subsidiary Alnashmi Digital Marketing, LLC, provides exported technology services, the profits of which are exempt from income tax through December 31, 2025 according to the provisions of the article (9/A/4) of Regulation Number 106 of the 2016 Regulations. So long as the services are exported outside of Jordan, they originate in Jordan and there are no other services within the exported services, the qualifications are met. The approximate dollar value of tax expense related to the tax holiday was $0.2 million and $0.3 million as of December 31, 2023 and 2022, respectively. During the year ended December 31, 2023, we restructured the ownership of certain intellectual property, which resulted in an income tax benefit. The income tax benefit differs from the expected tax benefit computed by applying the U.S. federal statutory rate to income before taxes as a result of the following: Year Ended December 31, 2023 2022 2021 (in thousands, except percentages) Benefit at U.S. statutory rate $ (9,236) 21.00% $ (13,544) 21.00% $ (19,324) 21.00% Change in income tax resulting from: State income benefit, net of federal benefit (810) 1.84 (852) 1.32 (1,916) 2.08 Stock-based compensation 2,513 (5.71) 2,961 (4.59) 529 (0.57) Nondeductible compensation 876 (1.99) 163 (0.25) 2,788 (3.03) Nondeductible transaction costs 61 (0.14) — — 509 (0.55) Foreign rate differential 85 (0.19) (129) 0.20 (613) 0.67 Change in valuation allowance 5,342 (12.15) 15,648 (24.26) 6,420 (6.98) Intellectual property migration — — (8,805) 13.65 — — US taxation of foreign income 1,512 (3.44) — — — — Other 1,296 (2.95) (122) 0.19 1,556 (1.69) Income tax expense (benefit) $ 1,639 (3.73) % $ (4,680) 7.26 % $ (10,051) 10.93 %

Commitments and Contingencies

Commitments and Contingencies	12 Months Ended
	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Note 17. Commitments and Contingencies The Company has non-cancelable contractual purchase obligations incurred in the normal course of business to help deliver our services and products and provide support to our customers. These contracts with vendors primarily relate to software service, targeted mail costs, third party fulfillment costs and software hosting. Unrecognized future minimum payments due under these agreements are as follows (in thousands): Year Ended December 31, 2024 $ 15,710 2025 12,544 2026 3,745 2027 2,625 2028 687 Thereafter — Total future minimum payments due $ 35,311 From time to time, the Company is involved in various lawsuits and legal proceedings which arise in or outside the ordinary course of business. Litigation is subject to inherent uncertainties, and an adverse result in these or other matters may arise from time to time that may harm our business. Accruals for loss contingencies are recorded when a loss is probable, and the amount of such loss can be reasonably estimated. An adverse determination in one or more of these pending matters could have an adverse effect on the Company’s consolidated financial position, results of operations or cash flows. On January 31, 2024, plaintiff Vladimir Gusinsky Revocable Trust filed a putative class action lawsuit in the Court of Chancery of the State of Delaware against the Company, members of its Board of Directors (the “Board”) and the other parties to its sponsor stockholders agreement, dated June 30, 2021, Providence Strategic Growth II L.P., Providence Strategic Growth II-A L.P., SLA Eclipse Co-Invest, L.P., and SLA CM Eclipse Holdings, L.P. (collectively, the “Sponsor Stockholders”), captioned Vladimir Gusinsky Revocable Trust v. Eric Remer, Penny Balwdin, et. al., Case No. 2024-0077 (Del Ch.). The complaint generally alleges violations of Section 141(a) of the Delaware General Corporation Law (“DGCL”) by providing the Sponsor Stockholders with a veto right over the Board’s ability to hire or fire the Company’s Chief Executive Officer (the “CEO Approval Right”) on the basis that it unlawfully limits the Board’s authority to manage the business and affairs of the Company. The plaintiff seeks declaratory judgment that the CEO Approval Right is invalid and void, other declaratory and equitable relief for the class and/or the Company, attorneys’ and experts’ witness fees and other costs and expenses, and other equitable relief. The Company believes it has meritorious defenses to the claims of the plaintiff and members of the class and any liability for the alleged claims is not currently probable and the potential loss or range of loss is not reasonably estimable. The Company is party to additional legal proceedings incidental to its business. While the outcome of these additional matters could differ from management’s expectations, the Company does not believe that the resolution of such matters is reasonably likely to have a material effect on its results of operations or financial condition. The Company assesses the applicability of nexus in jurisdictions in which the Company sells products and services. As of December 31, 2023 and 2022, the Company recorded a liability in the amount of $10.9 million and $11.2 million, respectively, within current liabilities and other long-term liabilities as a provision for sales and use and gross receipts tax. In connection with the Company's accounting for acquisitions, the Company has recorded liabilities and corresponding provisional escrow or indemnity receivables within the purchase price allocations for instances in which the Company is indemnified for tax matters.

Geographic Areas

Geographic Areas	12 Months Ended
	Dec. 31, 2023
Geographic Areas, Long-Lived Assets [Abstract]
Geographic Areas	Note 18. Geographic Areas The following table sets forth long-lived assets by geographic area: December 31, 2023 2022 (in thousands) United States $ 41,134 $ 36,226 International $ 11,111 $ 8,258

Subsequent Event

Subsequent Event	12 Months Ended
	Dec. 31, 2023
Subsequent Events [Abstract]
Subsequent Event	Note 19. Subsequent Event On March 13, 2024, the Company entered into definitive sale and purchase agreements to sell our fitness solutions to Jonas Software (see Note 2. Summary of Significant Accounting Policies). The Company expects the transaction to close in two parts. The North American businesses, Club OS and ASF, have closed simultaneous with signing. The international businesses, ClubWise and MyPTHub, are expected to close during the third quarter of 2024 following customary closing conditions and regulatory approvals. As a result of the definitive sale and purchase agreement, the Company concluded that the transaction will meet the held for sale criteria in the first quarter of 2024. As such, the assets and liabilities of the asset disposal group will be classified as held for sale and presented within other current assets and other current liabilities on our consolidated balance sheets as of March 31, 2024. The Company does not consider the sale of the asset disposal group to be a strategic shift that will have a material effect on its operations and financial results, and therefore it does not qualify for reporting as a discontinued operation.

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Pay vs Performance Disclosure
Net Income (Loss)	$ (45,620)	$ (59,816)	$ (81,966)

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended
	Dec. 31, 2023
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	12 Months Ended
	Dec. 31, 2023
Accounting Policies [Abstract]
Basis of Presentation	Basis of Presentation and Principles of Consolidation The Company’s consolidated financial statements (collectively, the “financial statements”) include the operations of EverCommerce and all wholly-owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”). All material intercompany transactions have been eliminated in consolidation.
Principles of Consolidation	Basis of Presentation and Principles of Consolidation The Company’s consolidated financial statements (collectively, the “financial statements”) include the operations of EverCommerce and all wholly-owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”). All material intercompany transactions have been eliminated in consolidation.
Use of Estimates	Use of Estimates The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect certain reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Estimates are subject to uncertainties due to the levels of subjectivity and judgment necessary to account for highly uncertain matters or the susceptibility of such matters to change. Significant items subject to such estimates include: valuing identified intangible assets and acquired goodwill and establishing estimated useful lives for intangible assets in connection with business combinations; the estimation of the recoverability of goodwill and other intangible assets; income tax uncertainties, including valuation allowance for deferred tax assets and value of any uncertain tax positions; recognizing bad debt expense from expected credit losses; recognizing stock-based compensation expens e and estimating standalone selling price, when applicable, for the allocation of transaction price when multiple performance obligations are included in a contract with a customer. We evaluate our estimates on an ongoing basis. The Company bases these estimates on historical and anticipated results, trends, and various other assumptions the Company believes are reasonable under the circumstances, including assumptions as to future events. These estimates form the basis for making judgments about the carrying values of assets and liabilities and recognized revenue and expenses that are not readily apparent from other sources. Changes in estimates are recorded in the period in which they become known. Actual results could differ from those estimates and assumptions.
Segment Information	Segment Information The Company’s Chief Operating Decision Maker (“CODM”), its Chief Executive Officer (“CEO”), evaluates financial performance and allocates resources on a consolidated basis. Accordingly, the Company has determined that it operates in a single reportable segment. See Notes 4. Revenue and 18. Geographic Areas for disaggregated information regarding the Company's revenues and long-lived assets by geography, respectively.
Business Combinations	Business Combinations The results of a business acquired in a business combination are included in the Company’s financial statements from the date of acquisition with the associated purchase price allocated to the identifiable assets and liabilities of the acquired business at their acquisition date fair values. The excess of the purchase price over the amount allocated to the identifiable assets and liabilities, if any, is recorded as goodwill. Based on the nature of the businesses that the Company acquires, goodwill arising from acquisitions typically consists of synergies with previously acquired businesses and economies of scale resulting from centralizing shared service functions. Acquisition-related transaction costs are expensed in the period in which the costs are incurred. Determining the fair value of assets acquired and liabilities assumed requires management to make significant judgments and estimates, including the selection of valuation methodologies, estimates of future revenue and cash flows, discount rates and selection of comparable companies.
Concentrations of Risk	Concentrations of Risk
Cash and Cash Equivalents and Restricted Cash	Cash and Cash Equivalents and Restricted Cash The Company considers all highly liquid investments with an original maturity of three months or less when acquired to be cash equivalents. Restricted cash consists of funds that are contractually restricted as to usage or withdrawal. Restricted cash relates to cash collected from our customers’ clients that will be remitted to our customers subsequent to period-end, generally within a time period no longer than one month.
Accounts Receivable, net	Accounts Receivable, net Trade accounts receivable are recorded at the invoiced amount and do not bear interest. The Company maintains an allowance for estimated credit losses inherent in its accounts receivable portfolio. In establishing the expected credit loss, management considers historical losses adjusted to take into account current market conditions and the customers’ financial condition, the amount of receivables in dispute and customer paying patterns. Balances that remain outstanding after the Company has used reasonable collection efforts are written off through a charge to the valuation allowance and a credit to accounts receivable.
Property and Equipment, net	Property and Equipment, net Property and equipment are recorded at cost, net of accumulated depreciation. Property and equipment acquired in purchase accounting are recorded at fair value at the date of acquisition. Expenditures for maintenance and repairs are charged to expense as incurred. Depreciation is computed using the straight-line method over the following estimated useful lives. Property and Equipment Estimated Useful Life Computer equipment and software 3 years Furniture and fixtures 5 years Leasehold improvements Lesser of estimated useful life or remaining lease term Upon disposition, the cost of disposed assets and the related accumulated depreciation are eliminated from the accounts and any resulting gain or loss is credited or charged to earnings/loss.
Internal Use Capitalized Software, net	Capitalized Software, net The Company capitalizes certain costs related to software developed for internal use for which it has no plans to market externally. Internal use software includes the software used for the Company’s SaaS offerings. The Company expenses the costs of developing computer software until the software has reached the application development stage and capitalizes all costs incurred from that time until the software has been placed in service, at which time amortization of the capitalized costs begins. Determination of when the software has reached the application development stage is based upon completion of conceptual designs, evaluation of alternative designs and performance requirements. Costs of major enhancements to internal use software are capitalized while routine maintenance of existing software is charged to product development expense as incurred. The Company amortizes software costs, using the straight-line method, over its estimated useful life of five years.
External Use Capitalized Software, net	The Company also capitalizes certain costs related to software developed for external use for which it plans to sell to customers, i.e. on-premise software to be installed on customer computers at the customer site. Costs incurred prior to reaching technological feasibility are charged to product development expense as incurred. Capitalization ceases when the product is available for general release to the customers. Such costs have not been material. The Company amortizes software costs, using the straight-line method, over its estimated useful life of five years.
Intangible Assets, net	Intangible Assets, net
Long-Lived Assets	Long-Lived Assets The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset group may not be recoverable. Recoverability of the asset is measured by comparison of its carrying amount to undiscounted future net cash flows the asset is expected to generate. If such assets are considered to be impaired, the impairment recognized is measured as the amount by which the carrying amount of the asset exceeds its estimated fair value. Estimates of expected future cash flows represent management’s best estimate based on currently available information and reasonable and supportable assumptions. Any impairment recognized is permanent and may not be restored. Impairment of Long-Lived Assets During the fourth quarter of 2023, the Company evaluated the recoverability of our fitness asset group. As a result of our evaluation, we determined that the estimated fair value of our fitness asset group was insufficient to recover the net carrying value of the asset group resulting in an impairment charge of approximately $5.1 million during the three months ended December 31, 2023, of which $3.1 million related to intangible assets (see Note 19. Subsequent Event). Additionally, the Company ceased use of certain leased premises and subleased certain facilities resulting in an impairment charge of $1.2 million to impair the right-of-use lease assets to their fair value during the year ended December 31, 2023. The impairment charges are recorded in impairment expense on the consolidated statements of operations and comprehensive loss. There were no impairments of long-lived assets during the years ended December 31, 2022 and 2021 other than the abandonment of certain features of its capitalized software as more fully described in Note 8. Capitalized Software.
Goodwill	Goodwill Goodwill represents the excess of purchase price over amounts allocated to identifiable assets acquired and liabilities assumed in business combinations. The carrying value of goodwill is evaluated for impairment at least annually or more frequently whenever events or changes in circumstances indicate the carrying value of these assets may not be recoverable. The Company performs an annual impairment review of its goodwill balance during the fourth quarter or more frequently if business factors indicate. Prior to performing a quantitative evaluation, an assessment of qualitative factors may be performed to determine whether it is more likely than not that the fair value of the reporting unit exceeds its carrying value. In the event the Company determines that it is more likely than not the carrying value of a reporting unit is higher than its estimated fair value, quantitative testing is performed comparing recorded values to estimated fair values. Alternatively, the Company may perform a quantitative assessment for the annual review of recoverability rather than a qualitative assessment. If the carrying value, including goodwill, exceeds the reporting unit’s fair value, we will recognize an impairment loss for the amount by which the carrying amount exceeds the reporting unit’s fair value. We did not incur any goodwill impairment losses in any of the periods presented.
Leases	Leases The Company adopted Accounting Standards Update (“ASU”) 2016-02, Leases (Topic 842) as of January 1, 2022 and recognized right-of-use (“ROU”) lease assets and lease liabilities on the balance sheet representing the rights and obligations created by those leases and disclosed key information about leasing arrangements. Lease expense is recognized on a straight-line basis over the non-cancelable lease term and is recorded to general and administrative expense on the statements of operations and comprehensive loss. Operating ROU lease assets are included in other non-current assets and operating lease liabilities are included in accrued expenses and other and other non-current liabilities on our consolidated balance sheets. Lease assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. We do not recognize ROU lease assets and lease liabilities for leases with a term of 12 months or less. For all other leases, operating lease assets and liabilities are recognized at commencement based on the present value of lease payments over the lease term. The Company determines if an arrangement is or contains a lease at inception, which is the date on which the terms of the contract are agreed to, and the agreement creates enforceable rights and obligations. We also consider whether our service arrangements include the right to control the use of an asset. The ROU lease assets also include any initial direct costs incurred and lease payments made at or before the commencement date and are adjusted for lease incentives. The Company’s leases do not provide a readily determinable implicit interest rate and we use our incremental borrowing rate to measure the lease liability and corresponding ROU lease assets. Our incremental borrowing rate is the rate of interest the Company would have to pay to borrow on a collateralized basis adjusted for market conditions and the length of the lease term. Judgement is applied in assessing factors such as Company-specific credit risk, lease term, nature and quality of the underlying collateral, currency, and economic environment in determining the incremental borrowing rate to apply to each lease. The Company’s leases may include a non-lease component representing additional services transferred to the Company, such as common area maintenance for real estate. We elected the practical expedient to not separate lease from fixed non-lease components for our real estate leases. We account for the lease and fixed non-lease components of our operating ROU lease assets as a single lease component. The non-lease components are usually variable in nature and recorded in variable lease expense in the period incurred. Future lease payments may include fixed rent escalation clauses or payments that depend on an index (such as the consumer price index) measured using the index or applicable rate at lease commencement. Subsequent changes in index and other periodic market-rate adjustments to base rent are recorded in variable lease expense in the period incurred. In addition, certain leases include options to extend or terminate a lease, which are recognized when it is reasonably certain that we will exercise that option. The Company’s leases generally do not contain any material restrictive covenants or residual value guarantees. The Company does not have any leases classified as finance leases.
Deferred Financing and Credit Facility Costs	Deferred Financing and Credit Facility Costs Deferred financing costs and discounts on long-term debt are capitalized and netted with long-term debt and amortized over the term of the related debt, using the effective interest method. Costs incurred in connection with the establishment of revolving credit facilities are capitalized and amortized over the term of the related facility period, using the straight-line method. Amortization of debt issuance costs, noncash discounts and other credit facility costs are included in interest expense on the consolidated statements of operations and comprehensive loss.
Series A, B and C Convertible Preferred Stock	Series A, B and C Convertible Preferred Stock The Company accounted for its Series A Convertible Preferred Stock (“Series A”), Series B Convertible Preferred Stock (“Series B”) and Series C Convertible Preferred Stock (“Series C”) shares subject to possible redemption in accordance with the guidance in Accounting Standards Codification (“ASC”) Topic 480, Distinguishing Liabilities from Equity . Series A shares, Series B shares and Series C shares were conditionally redeemable preferred stock shares (with redemption rights that were either within the control of the holder or subject to redemption upon the occurrence of uncertain events not solely within the Company’s control) that were classified as Convertible Preferred Stock separate from the stockholders’ equity (deficit) section of the Company’s consolidated balance sheets. The Series A shares and Series C shares were redeemable upon the occurrence of uncertain events not solely within the Company’s control and these uncertain events were deemed not probable. Therefore, Series A shares and Series C shares were presented at fair value at the time of issuance and were not subsequently re-measured. The Company’s Series B shares featured certain redemption rights that were considered to be outside of the Company’s control and these redemption rights were deemed probable of occurrence through March 15, 2021. Accordingly, Series B shares were presented at redemption value through that date.
Revenue Recognition; Cost of Revenues	Revenue Recognition In accordance with U.S. GAAP, the Company performs the following steps in determining the appropriate amount of revenue to be recognized as it fulfills its obligations under each of its contracts with customers: (i) identification of the contract with a customer; (ii) determination of whether the promised goods or services are performance obligations; (iii) measurement of the transaction price, including the constraint on variable consideration; (iv) allocation of the transaction price to the performance obligations; and (v) recognition of revenue when, or as each performance obligation is satisfied. The Company assesses the goods or services promised within each contract to determine if they are distinct and represent a performance obligation. The Company then allocates the transaction price to the respective performance obligations, and recognizes revenue when (or as) the performance obligations are satisfied. The amount of revenue recognized reflects the consideration to which the Company expects to be entitled to receive in exchange for these goods or services. The Company maintains three primary categories of revenue sources: Subscription and Transaction Fees: Subscription revenue primarily consists of the sale of SaaS offerings or the sale of software licenses. Through the S aaS offerings and related support services, customers are granted access to a hosted software application over the contract period, generally ranging from one month to five years, without a contractual right to possession of the software. Alternatively, through the sale of software licenses the customer is provided with a right to use software that provides functionality to the customer on a stand-alone basis, and related support services, which include telephone/technical support, when-and-if available software updates and, in certain instances, hosting services. The software licenses are both perpetual, providing the customer with the right-of-use for an indefinite period, and term, which generally range for a defined period of time from one month to five years. Contracts may contain termination for convenience provisions that allow the Company, customer or both parties the ability to terminate for convenience, either at any time or upon providing a specified notice period, without a penalty. The contract term for accounting purposes is determined to be the period in which parties to the contract have present enforceable rights and obligations, therefore the contract term for accounting purposes may be shorter than the stated term. • SaaS and related support services : Revenues from the sale of hosted software applications and related support services are generally recognized ratably over the contractual period that the services are delivered, beginning on the date the service is made available to customers. Revenue is recognized ratably because the customer simultaneously receives and consumes the benefits of the services throughout the contract period. Contracts are generally fixed price and may be invoiced on a monthly, quarterly or annual basis, with standard payment terms ranging from 30 to 60 days. • License and related support services: Revenues from the sale of distinct on-premise licenses are generally recognized at the point in time when the software is made available to the customer to download or use. Revenues from the sale of license related support services are generally recognized ratably over the contractual period that the services are delivered. Within these arrangements, the Company is obligated to make the support services available continuously throughout the contract and the customer simultaneously receives and consumes the benefit of making these services available throughout the contract period. Contracts are generally fixed price and may be invoiced on a monthly, quarterly or annual basis, with standard payment terms ranging from 30 to 60 days. The timing of revenue recognition may differ from the timing of invoicing customers due to the existence of these invoicing practices as well as the requirement to recognize revenue on a relative stand-alone selling price basis. Transaction fees relate to payment processing and group purchasing program administration services. In fulfillment of payment processing services, the Company partners with third-party merchants and processors who assist in the fulfillment of the Company’s obligations to customers. Payment processing services enable customers to accept payments via credit card, electronic check and other similar methods through facilitation of payment information within the cloud-based applications. Group purchasing program administration services relate to facilitation of group purchasing programs for members through which the Company aggregates member purchasing power to negotiate pricing discounts with suppliers. • Payment processing services: The Company has concluded that it does not possess the ability to control the underlying services provided by third parties in the fulfillment of its obligations to customers and therefore recognizes revenue net of interchange fees retained by the card issuing financial institutions and fees charged by payment networks. The Company recognizes revenue from these transaction services as the services are provided and ascribes the transaction consideration to the distinct services utilizing the variable consideration allocation exception. Payment for transaction services is received in arrears, typically within one month of when the services have been provided. Transaction services contracts with customers are generally for a term of one month and renew automatically each month. • Purchasing program administration services: The Company receives rebates from contracted suppliers in exchange for program administration services. Rebates earned are based on a defined percentage of the purchase price of goods and services sold to program members under the contract the Company has negotiated with its suppliers. Administration services contracts with customers are generally for an annual or monthly term and renew automatically upon lapse of the current term. Marketing Technology Solutions: Marketing technology solutions consist of digital advertising management and consumer connection services. Digital advertising management services include content creation, search engine optimization and paid media management services. The nature of the performance obligation within advertising management contracts is to stand-ready and provide management services on a continuous basis over the contract term. As a result, revenue associated with advertising management services is recognized on a ratable basis over the service period as the customer simultaneously receives and consumes the benefits of the management services evenly throughout the contract period . The Company typically earns a fixed recurring fee in exchange for advertising management services; however, in certain instances, the transaction consideration to which the Company is entitled may be variable. The Company applies the variable consideration allocation exception to these arrangements. Advertising management services are typically invoiced on a monthly basis either in arrears or in advance. Certain arrangements may be invoiced on a quarterly or annual basis. Consumer connection services relate to the sourcing and delivery of service requests from consumers to home service providers. Revenue for consumer connection services may be recognized at either a point-in-time or on an over-time basis as each connection is delivered. Revenue is derived from fees paid by service professionals for consumer matches. Fees associated with each consumer match generated may be either fixed price or variable. The variable consideration, subject to being constrained by Company estimates, is allocated to the connection from which it was derived. Payment for consumer connection services is received in arrears, typically within one month of when the services have been provided. The Company records a contract asset or unbilled receivable for this difference on the consolidated balance sheets. Marketing technology solutions service related contracts are typically short-term with stated contract terms that are less than one year. Other: Other revenues generally consist of fees associated with the sale of distinct professional services, either in support of subscription revenue or marketing technology revenue, and hardware. Professional service offerings are typically sold as part of an arrangement for products or services included within subscription or marketing revenue. Professional services associated with subscription revenue generally relate to standard implementation, configuration, installation or training services applied to both SaaS and on-premise deployment models and those services associated with marketing technology are derived from website design, creation or enhancement services. Professional service revenue is recognized over time as the services are performed, as the customer simultaneously receives and consumes the benefit of these services. Professional service contracts are offered at either a fixed or a variable price and may be invoiced in advance or arrears of the services being provided. Standard payment terms for these arrangements range from 30 to 60 days. Contract terms for other revenue arrangements are generally short-term, with stated contract terms that are less than one year. Performance Obligations and Standalone Selling Price: The Company’s contracts at times include the sale of multiple promised goods or services that have been determined to be distinct. The transaction price for contracts with multiple performance obligations is allocated based on the relative stand-alone selling price of each performance obligation within the contract. The Company’s contracts may include standard warranty or service level provisions that state promised goods and services will perform and operate in all material respects as defined in the respective agreements. The Company has determined that these represent assurance-type warranties, and the Company has not incurred any material costs as a result of such commitments. Cost to Obtain and Fulfill a Contract: The Company incurs certain costs to obtain contracts, principally sales, third-party commissions and third-party fulfillment fees, which the Company capitalizes when the liability has been incurred if they are (i) incremental costs of obtaining a contract, (ii) expected to be recovered and (iii) have an expected amortization period that is greater than one year (as the Company has elected the practical expedient to expense any costs to obtain a contract when the liability is incurred if the amortization period of such costs would be one year or less). Material Rights: The Company’s contracts with customers may include renewal or other options at stated prices. Determining whether these options provide the customer with a material right and therefore need to be accounted for as separate performance obligations requires judgment. The price of each option must be assessed to determine whether it is reflective of the stand-alone selling price or is reflective of a discount that the customer only received as a result of its prior purchase (a material right). Other considerations: The Company has elected a policy to exclude from the transaction price all sales taxes assessed by governmental authorities and as a result, revenue is presented net of tax. Cost of Revenues
Advertising	Advertising
Stock-based Compensation	Stock-based Compensation We measure stock-based compensation awards made to employees and directors based on the estimated grant date fair value of the awards and recognize the compensation expense on a straight-line basis over the applicable service period. We use the Black-Scholes option-pricing model to estimate the fair value of options granted with time-based vesting and market-based vesting terms, respectively, which requires the use of assumptions, including the fair value of the common stock, expected volatility, expected term, risk-free interest rate and expected dividends. The Company does not have a sufficient third-party history of market prices of its common stock, and as such volatility is estimated, using historical volatilities of comparable public entities for the valuation of its stock options. At the point when the Company has sufficient and meaningful trading history of its stock, as is the case for the Company’s 2021 Employee Stock Purchase Plan (the “ESPP”) (see Note 12. Stock-Based Compensation), it will calculate volatility based on its own trading history. The expected term represents the estimated average period of time that the option will remain outstanding. Since the Company does not have sufficient historical data for the exercise of stock options, the expected term is based on the “simplified” method that measures the expected term as the average of the vesting period and the contractual term. Once the Company has sufficient historical data for the exercise of its options it will use Company-specific data. The risk-free interest rate assumption is based on observed interest rates appropriate for the terms of the awards. The dividend yield assumption is based on history and the expectation of paying no dividends. We estimate forfeitures at the date of grant and adjust these estimates to actual forfeitures as they occur. These assumptions involve inherent uncertainties including market conditions and employee behavior that are generally outside of the Company’s control. Stock-based compensation expense is based on the value of the portion of stock-based payment awards that is ultimately expected to vest.
Income Taxes	Income Taxes The Company is a C corporation for federal income tax purposes. Deferred taxes are provided whereby deferred tax assets are recognized for deductible temporary differences and operating loss and tax credit carryforwards, and deferred tax liabilities are recognized for taxable temporary differences. Temporary differences are the differences between the reported amounts of assets and liabilities and their tax bases. Deferred tax assets are reduced by a valuation allowance when, in the opinion of management, it is more likely than not that some portion or all of the deferred tax assets will not be realized. Deferred tax assets and liabilities are adjusted for the effects of changes in tax laws and rates on the date of enactment. The Company's total provision for taxes includes income taxes on the Company's corporate subsidiaries. The Company records uncertain tax positions based on the largest amount of tax benefit that is more than 50% likely to be realized upon ultimate settlement with the related tax authority when it is determined that the tax position will more likely than not be sustained on the basis of the technical merits of the position. When applicable, interest and penalties relating to any such uncertain tax positions are recorded as part of income tax expense.
Comprehensive Loss	Comprehensive Loss Comprehensive loss includes net loss as well as other changes in stockholders’ equity (deficit) that result from transactions and economic events other than those with stockholders. The Company includes cumulative foreign currency translation adjustments in comprehensive loss as described below.
Net Loss per Share Attributable to Common Stockholders	Net Loss per Share Attributable to Common Stockholders The Company computes net loss per share attributable to its common stockholders using the two-class method required for participating securities, which determines net loss per common share and participating securities according to dividends declared or accumulated and participation rights in undistributed earnings. The two-class method requires income available to common stockholders for the period to be allocated between common stock and participating securities based upon their respective rights to receive dividends as if all income for the period had been distributed. The Company’s convertible preferred stock contractually entitled the holders of such shares to participate in dividends, but did not contractually require the holders of such shares to participate in the Company’s losses. As such, net losses for the periods presented were not allocated to these securities. In connection with the IPO, all of the Company’s then outstanding convertible preferred stock converted into shares of common stock on a one-for-one basis. Diluted net loss per common share attributable to common stockholders is the same as basic net loss per common share attributable to common stockholders, because potentially dilutive common shares are not assumed to have been issued if their effect is anti-dilutive.
Foreign Currency Translation	Foreign Currency Translation The functional currency of our foreign subsidiaries is primarily the local currency in which the entity is located. The financial results of all subsidiaries with a functional currency other than the U.S. dollar are translated into U.S. dollars upon consolidation. Assets and liabilities of foreign subsidiaries are translated into U.S. dollars at the current exchange rate in effect as of the date of the consolidated balance sheets (the “Spot Rate”). Revenues and expenses are translated at the average exchange rates during the respective periods. Translation adjustments resulting from fluctuations in exchange rates are included in the cumulative currency translation adjustments in accumulated other comprehensive loss in stockholders’ equity. The functional currencies of the Company’s significant foreign operations include the Canadian dollar, Great British Pound, Australian dollar and New Zealand dollar. For the Company’s subsidiaries that operate primarily in the U.S. dollar, foreign currency denominated monetary assets and liabilities are remeasured into U.S. dollars at the Spot Rate in effect as of the date of the consolidated balance sheets. Non-monetary assets and liabilities are remeasured using historical exchange rates. Income and expense elements are remeasured at the average exchange rates during the respective periods in which the elements are recognized within the consolidated statements of operations and comprehensive loss.
Recently Issued Accounting Pronouncements	Recently Issued Accounting Pronouncements We evaluate all ASUs issued by the FASB for consideration of their applicability. ASUs not included in the disclosures in this report were assessed and determined to be either not applicable or are not expected to have a material impact on our consolidated financial statements. Accounting pronouncements issued and adopted In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments-Credit Losses (Topic 326); Measurement of Credit Losses on Financial Instruments, which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost, which includes the Company’s accounts receivable and contract assets. This updated standard is effective for annual reporting periods beginning after December 15, 2022. The Company adopted this ASU for the year ending December 31, 2023 and it did not have a material impact on the financial statements. In October 2021, the FASB issued ASU No. 2021-08, Accounting for Contract Assets and Contract Liabilities from Contracts with Customers , which amends the guidance in ASC 805 to require that an acquirer recognize and measure contract assets and contract liabilities acquired in a business combination in accordance with Topic 606. FASB’s objective in issuing the ASU is to improve the accounting for acquired revenue contracts with customers in a business combination by addressing diversity and inconsistency related to both the recognition of an acquired contract liability and payment terms’ effects on subsequent revenue recognized by the acquirer. This updated standard is effective for annual reporting periods beginning after December 15, 2022. The Company adopted this ASU on January 1, 2023 and it is prospectively applicable to all business combinations from the adoption date. The adoption of this standard was not material to the Kickserv Acquisition (see Note 3. Acquisitions). In March 2020, the FASB issued ASU No. 2020-04, “Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting.” The pronouncement provides temporary optional expedients and exceptions to the current guidance on contract modifications and hedge accounting to ease the financial reporting burden related to the expected market transition from the London Interbank Offered Rate ("LIBOR") and other interbank offered rates to alternative reference rates. The guidance was effective upon issuance and generally can be applied to applicable contract modifications through December 31, 2024. There was no material impact to our financial statements from the adoption of this standard. Accounting pronouncements not yet adopted In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting - Improving Reportable Segment Disclosures (Topic 280) . The update is intended to improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant expenses. The ASU requires disclosures to include significant segment expenses that are regularly provided to the CODM, an amount and description of the composition of other segment items by reportable segment, and any additional measures of a segment's profit or loss used by the CODM when deciding how to allocate resources. The ASU also requires all annual disclosures currently required by Topic 280 to be included in interim periods. All disclosure requirements under ASU 2023-07 are also required for public entities with a single reportable segment. The amendments in this update are effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The amendments should be applied retrospectively to all prior periods presented in the financial statements. The Company is currently evaluating the impact of adopting the amendments in this update on its consolidated financial statements and disclosures. In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures . This update is intended to improve transparency of income tax disclosure by requiring consistent categories and greater disaggregation within the rate reconciliation and disaggregation of income taxes paid by jurisdiction. The amendments in this update are effective for annual periods beginning after December 15, 2024 with early adoption permitted. The amendments in this update should be applied on a prospective basis with retrospective application permitted. The Company is currently evaluating the impact of adopting this update on its consolidated financial statements and disclosures.

Summary of Significant Accoun_3

Summary of Significant Accounting Policies (Tables)	12 Months Ended
	Dec. 31, 2023
Accounting Policies [Abstract]
Schedule of Accounts Receivable, Allowance for Credit Loss	Activity in our allowance for expected credit losses is as follows for the years ended December 31, 2023 and 2022 (in thousands): Balance, December 31, 2021 $ 1,929 Bad debt expense 5,578 Write-offs, net of recoveries (2,837) Balance, December 31, 2022 4,670 Beginning balance adjustment due to implementation of the new credit loss standard 1,309 Bad debt expense 6,016 Write-offs, net of recoveries (5,812) Balance, December 31, 2023 $ 6,183
Schedule of Estimated Useful Life	Depreciation is computed using the straight-line method over the following estimated useful lives. Property and Equipment Estimated Useful Life Computer equipment and software 3 years Furniture and fixtures 5 years Leasehold improvements Lesser of estimated useful life or remaining lease term Property and equipment consisted of the following: December 31, 2023 2022 (in thousands) Computer equipment and software $ 11,628 $ 9,327 Furniture and fixtures 3,794 3,570 Leasehold improvements 11,756 11,941 Total property and equipment 27,178 24,838 Less accumulated depreciation (17,444) (12,908) Property and equipment, net $ 9,734 $ 11,930

Acquisitions (Tables)

Acquisitions (Tables)	12 Months Ended
	Dec. 31, 2023
Business Combination and Asset Acquisition [Abstract]
Schedule of Consideration Transferred and Net Assets Acquired	The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed at the acquisition date: August 10, 2023 (in thousands) Total consideration transferred: Cash $ 14,974 Net assets acquired: Prepaid expenses and other assets $ 51 Intangibles—definite lived 3,155 Goodwill 12,497 Accounts payable, accrued expenses and other (11) Deferred tax liability, net (397) Deferred revenue (274) Other non-current liabilities (47) Total net assets acquired $ 14,974

Revenue (Tables)

Revenue (Tables)	12 Months Ended
	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Schedule of Disaggregation of Revenue	The following tables present a disaggregation of our revenue from contracts with customers by revenue recognition pattern and geographical market: Year Ended December 31, 2023 2022 2021 (in thousands) By pattern of recognition (timing of transfer of services): Point in time $ 61,445 $ 56,056 $ 49,338 Over time 613,924 564,690 440,801 Total $ 675,369 $ 620,746 $ 490,139 By Geographical Market: United States $ 614,782 $ 567,041 $ 447,232 International 60,587 53,705 42,907 Total $ 675,369 $ 620,746 $ 490,139
Schedule of Supplemental Balance Sheet Information	Supplemental balance sheet information related to contracts from customers is as follows: December 31, 2023 2022 (in thousands) Accounts receivables $ 45,417 $ 48,032 Contract assets $ 16,117 $ 12,971 Deferred revenue $ 24,082 $ 22,885 Customer deposits $ 12,891 $ 11,360 Long-term deferred revenue $ 2,168 $ 2,496
Schedule of Accounts Receivable, Allowance for Credit Loss	Activity in our allowance for expected credit losses is as follows for the years ended December 31, 2023 and 2022 (in thousands): Balance, December 31, 2021 $ 1,929 Bad debt expense 5,578 Write-offs, net of recoveries (2,837) Balance, December 31, 2022 4,670 Beginning balance adjustment due to implementation of the new credit loss standard 1,309 Bad debt expense 6,016 Write-offs, net of recoveries (5,812) Balance, December 31, 2023 $ 6,183

Goodwill (Tables)

Goodwill (Tables)	12 Months Ended
	Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Goodwill	Goodwill consisted of the following as of December 31, 2023 and 2022 (in thousands): Balance, January 1, 2022 $ 921,416 Measurement period adjustments (1) (573) Effect of foreign currency exchange rate changes (6,761) Balance, December 31, 2022 914,082 Acquired goodwill 12,497 Effect of foreign currency exchange rate changes 852 Balance, December 31, 2023 $ 927,431 (1) The measurement period adjustments of $0.6 million relate to acquisitions consummated during the years ended December 31, 2021.

Intangible Assets (Tables)

Intangible Assets (Tables)	12 Months Ended
	Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Finite-Lived Intangible Assets	Intangible assets consisted of the following: December 31, 2023 Useful Gross Carrying Accumulated Net Book (in thousands) Customer relationships (1) 3-20 years $ 605,908 $ 336,558 $ 269,350 Developed technology (1) 2-12 years 106,482 74,717 31,765 Trade names (1) 3-10 years 38,627 24,293 14,334 Non-compete agreements 2-5 years 2,408 2,338 70 Total $ 753,425 $ 437,906 $ 315,519 (1) During the quarter ended December 31, 2023, we recognized an impairment charge including $2.7 million of customer relationships, $0.3 million of developed technology and $0.1 million of trade names included in impairment expense December 31, 2022 Useful Gross Carrying Accumulated Net Book (in thousands) Customer relationships 3-20 years $ 605,753 $ 265,342 $ 340,411 Developed technology 2-12 years 105,766 59,208 46,558 Trade names 3-10 years 38,131 19,725 18,406 Non-compete agreements 2-5 years 2,402 2,057 345 Total $ 752,052 $ 346,332 $ 405,720
Schedule of Future Amortization Expense	Amortization expense for the Company’s intangible assets are as follows (in thousands): Year Ended December 31, 2024 $ 73,869 2025 62,258 2026 48,709 2027 37,650 2028 29,888 Thereafter 63,145 Total amortization expense for the Company’s intangible assets $ 315,519

Property and Equipment (Tables)

Property and Equipment (Tables)	12 Months Ended
	Dec. 31, 2023
Property, Plant and Equipment [Abstract]
Schedule of Property and Equipment	Depreciation is computed using the straight-line method over the following estimated useful lives. Property and Equipment Estimated Useful Life Computer equipment and software 3 years Furniture and fixtures 5 years Leasehold improvements Lesser of estimated useful life or remaining lease term Property and equipment consisted of the following: December 31, 2023 2022 (in thousands) Computer equipment and software $ 11,628 $ 9,327 Furniture and fixtures 3,794 3,570 Leasehold improvements 11,756 11,941 Total property and equipment 27,178 24,838 Less accumulated depreciation (17,444) (12,908) Property and equipment, net $ 9,734 $ 11,930

Capitalized Software (Tables)

Capitalized Software (Tables)	12 Months Ended
	Dec. 31, 2023
Research and Development [Abstract]
Schedule of Capitalized Software	Capitalized software consisted of the following: December 31, 2023 2022 (in thousands) Capitalized software $ 64,137 $ 45,872 Less accumulated amortization (21,626) (13,318) Capitalized software, net $ 42,511 $ 32,554

Leases (Tables)

Leases (Tables)	12 Months Ended
	Dec. 31, 2023
Leases [Abstract]
Schedule of Lease Cost and Supplemental Cash Flow, Balance Sheet Information	The components of lease expense are as follows: Year Ended December 31, 2023 2022 (in thousands) Operating lease cost $ 6,419 $ 7,859 Variable lease cost 2,046 1,495 Short-term lease cost 356 340 Total lease cost $ 8,821 $ 9,694 Supplemental cash flow information related to leases is as follows: Year Ended December 31, 2023 2022 (in thousands) Cash paid for operating lease liabilities $ 6,218 $ 8,010 Operating lease assets obtained in exchange for operating lease liabilities $ 1,602 $ 772 Supplemental balance sheet information, included in other non-current assets accrued expenses and other other non-current liabilities Year Ended December 31, 2023 2022 (in thousands) Operating lease right-of-use assets $ 15,861 $ 21,756 Current operating lease liabilities 3,789 5,239 Long-term operating lease liabilities 19,400 22,500 Total operating lease liabilities $ 23,189 $ 27,739
Schedule of Future Undiscounted Cash Flows	Future undiscounted cash flows for each of the next five years and thereafter and reconciliation to the lease liabilities recognized on the balance sheet as of December 31, 2023 is as follows (in thousands): Year ended December 31, 2024 $ 5,321 2025 4,944 2026 4,747 2027 3,966 2028 3,212 Thereafter 5,310 Total lease payments 27,500 Less: imputed interest 4,311 Total present value of lease liabilities $ 23,189
Schedule of Future Minimum Payments	Unrecognized future minimum payments due under these agreements are as follows (in thousands): Year Ended December 31, 2024 $ 15,710 2025 12,544 2026 3,745 2027 2,625 2028 687 Thereafter — Total future minimum payments due $ 35,311

Long-Term Debt (Tables)

Long-Term Debt (Tables)	12 Months Ended
	Dec. 31, 2023
Debt Disclosure [Abstract]
Schedule of Long-Term Debt	Long-term debt consisted of the following: December 31, 2023 2022 (in thousands) Term notes with interest payable monthly, interest rate at Adjusted SOFR or Alternative Base Rate (“ABR”), plus an applicable margin of 3.25% (8.46283% at December 31, 2023) quarterly principal payments of 0.25% of original principal balance with balloon payment due July 2028 $ 537,625 $ 543,125 Revolver with interest payable monthly, interest rate at Adjusted SOFR or ABR, plus an applicable margin of 3.25% (8.47044% at December 31, 2023), and outstanding balance due July 2026 — — Principal debt 537,625 543,125 Deferred financing costs on long-term debt (3,983) (4,900) Discount on long-term debt (1,446) (1,779) Total debt 532,196 536,446 Less current maturities 5,500 5,500 Long-term portion $ 526,696 $ 530,946
Schedule of Maturities of Long-term Debt	Aggregate maturities of the Company’s debt are as follows (in thousands): Year Ended December 31, 2024 $ 5,500 2025 5,500 2026 5,500 2027 5,500 2028 515,625 Thereafter — Total aggregate maturities of the Company’s debt $ 537,625

Equity (Tables)

Equity (Tables)	12 Months Ended
	Dec. 31, 2023
Equity [Abstract]
Schedule of Stock	Shares of convertible preferred stock were as follows (in thousands): Year Ended December 31, 2021 Series B Series C Series A (in thousands) Convertible Preferred Stock: Shares outstanding, beginning of period 72,226 — 44,958 Issuance of convertible preferred stock, net — 7,857 — Conversion to common stock upon closing of IPO (72,226) (7,857) (44,958) Shares outstanding, end of period — — —

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	12 Months Ended
	Dec. 31, 2023
Share-Based Payment Arrangement [Abstract]
Schedule of Valuation Assumptions	The relevant data used to determine the value of the stock options is as follows: December 31, 2022 2021 Weighted-average risk-free interest rate 1.82% 0.97% Expected term in years 6.1 6.1 Weighted-average expected volatility 50% 48% Expected dividends 0% 0%
Schedule of Stock Option Activity	A summary of stock option activity for the year ended December 31, 2023 is as follows: Number of Weighted-Average Weighted-Average Aggregate Intrinsic Value (in thousands except for exercise price and term in years) Outstanding balance at January 1, 2023 16,937 $ 9.86 7.25 $ 3,870 Granted — — Exercised (482) 5.38 Cancelled (3,118) 10.00 Outstanding balance at December 31, 2023 13,337 $ 10.03 6.27 $ 22,578 Exercisable at December 31, 2023 11,612 $ 9.59 6.06 $ 21,910
Schedule of Restricted Stock Awards Activity	The summary of time vesting restricted stock units activity for the year ended December 31, 2023 is as follows: Number of Units Weighted-Average (in thousands except for fair value) Unvested, restricted stock units at January 1, 2023 2,022 $ 12.27 Granted 3,129 9.72 Vested (1,335) 11.29 Forfeited (479) 10.79 Unvested, restricted stock units at December 31, 2023 3,337 $ 10.48
Schedule of Stock-based Compensation Expense	Stock-based compensation expense was classified in the accompanying consolidated statements of operations and comprehensive loss as follows: Year Ended December 31, 2023 2022 2021 (in thousands) Cost of revenues $ 464 $ 373 $ 39 Sales and marketing 1,672 1,503 506 Product development 2,273 1,854 551 General and administrative 21,150 23,088 20,999 Total stock-based compensation expense $ 25,559 $ 26,818 $ 22,095

Net Loss Per Share Attributab_2

Net Loss Per Share Attributable to Common Stockholders (Tables)	12 Months Ended
	Dec. 31, 2023
Earnings Per Share [Abstract]
Schedule of Net Loss Per Share, Basic and Diluted	The following table presents the calculation of basic and diluted net loss per share for the Company’s common stock as of: Year Ended December 31, 2023 2022 2021 (in thousands except share and per share amounts) Numerator: Net loss $ (45,620) $ (59,816) $ (81,966) Accretion of Series B to redemption value — — (15,105) Numerator for basic and diluted EPS – net loss attributable to common stockholders $ (45,620) $ (59,816) $ (97,071) Denominator: Denominator for basic and diluted EPS – Weighted-average shares of common stock outstanding used in computing net loss per share 188,938,892 194,624,968 117,795,280 Basic and diluted net loss per share attributable to common stockholders $ (0.24) $ (0.31) $ (0.82)
Schedule of Antidilutive Outstanding Common Stock Excluded from Computation of Diluted Net Loss Per Share	The following outstanding potentially dilutive common stock equivalents have been excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented due to their anti-dilutive effect: December 31, 2023 2022 2021 Outstanding stock options and unvested RSUs 16,673,982 18,959,163 16,984,483 Shares of common stock pursuant to ESPP 277,656 341,389 14,755 Total anti-dilutive outstanding potential common stock 16,951,638 19,300,552 16,999,238

Fair Value of Financial Instr_2

Fair Value of Financial Instruments (Tables)	12 Months Ended
	Dec. 31, 2023
Fair Value Disclosures [Abstract]
Schedule of Financial Assets and Liabilities at Fair Value on a Recurring Basis	The following table presents information about the Company's financial assets and liabilities measured at fair value on a recurring basis: December 31, 2023 Balance Sheet Classification Level 1 Level 2 Level 3 Total (in thousands) Asset: Money market $ 764 $ — $ — $ 764 Cash equivalents Liability: Interest rate swaps $ — $ 4,889 $ — $ 4,889 Other non-current liabilities December 31, 2022 Balance Sheet Classification Level 1 Level 2 Level 3 Total (in thousands) Asset: Money market $ 6,568 $ — $ — $ 6,568 Cash equivalents Liability: Interest rate swap $ — $ 2,893 $ — $ 2,893 Other non-current liabilities
Schedule of Reconciliation of Opening and Closing Balances for Contingent Consideration	The following is a reconciliation of the opening and closing balance for contingent consideration measured at fair value on a recurring basis within Level 3 of the fair value hierarchy during the year ended December 31, 2022 (in thousands): Opening balance $ 675 Fair value adjustments (18) Amounts settled through payment (657) Ending balance $ —

Income Taxes (Tables)

Income Taxes (Tables)	12 Months Ended
	Dec. 31, 2023
Income Tax Disclosure [Abstract]
Schedule of Net Loss Before Income Tax	The components of our net loss before income tax (expense) benefit are as follows: Year Ended December 31, 2023 2022 2021 (in thousands) United States $ (43,177) $ (59,134) $ (81,801) International (804) (5,362) (10,216) Net loss before income tax (expense) benefit $ (43,981) $ (64,496) $ (92,017)
Schedule of Components of Income Tax Provision	The components of the provision for income taxes consists of the following: Year Ended December 31, 2023 2022 2021 (in thousands) Current: State $ 1,649 $ 1,539 $ 801 Foreign 1,647 1,258 1,174 Total current 3,296 2,797 1,975 Deferred: Federal (4,376) (9,034) (12,747) State (2,368) (2,743) (2,263) Foreign (256) (11,235) (3,436) Change in valuation allowance - United States 8,831 12,257 6,342 Change in valuation allowance - Foreign (3,488) 3,278 78 Total deferred (1,657) (7,477) (12,026) Income tax expense (benefit) $ 1,639 $ (4,680) $ (10,051)
Schedule of Deferred Tax Assets and Liabilities	The Company’s deferred tax assets and liabilities, included in other non-current assets and other non-current liabilities on the consolidated balance sheets, related to temporary differences and operating loss carryforwards were as follows: December 31, 2023 2022 (in thousands) Deferred tax assets: Net operating losses $ 35,484 $ 44,545 163(j) interest limitation 27,143 23,363 Reserves and accrued expenses 8,175 7,258 Property and equipment depreciation 1,462 2,526 Stock-based compensation 3,193 3,753 Lease liability 5,837 7,053 Other 2,589 2,555 Total deferred tax assets 83,883 91,053 Less: valuation allowance (51,904) (47,756) Net deferred tax assets 31,979 43,297 Deferred tax liabilities: Intangible assets (29,263) (38,080) Property and equipment depreciation (1,288) (5,056) Capitalized expenses (4,678) (3,804) Operating lease right-of-use assets (3,963) (5,434) Other (364) (614) Total deferred tax liabilities (39,556) (52,988) Net deferred tax liabilities $ (7,577) $ (9,691)
Schedule of Tax Credits	The Company had net operating loss and tax credit carryforwards as of the financial statement date as follows: Amount Expiration Years (in thousands) Net operating losses, federal (Post December 31, 2017) $ 23,028 Indefinite Net operating losses, federal (Pre January 1, 2018) $ 2,030 2033 - 2037 Net operating losses, state $ 7,481 Various Net operating losses, foreign $ 2,945 2035 - Indefinite Tax credits, federal $ 258 2037 Tax credits, foreign $ 254 Various
Schedule of Net Operating Loss Carryforwards	The Company had net operating loss and tax credit carryforwards as of the financial statement date as follows: Amount Expiration Years (in thousands) Net operating losses, federal (Post December 31, 2017) $ 23,028 Indefinite Net operating losses, federal (Pre January 1, 2018) $ 2,030 2033 - 2037 Net operating losses, state $ 7,481 Various Net operating losses, foreign $ 2,945 2035 - Indefinite Tax credits, federal $ 258 2037 Tax credits, foreign $ 254 Various
Schedule of Reconciliation of Valuation Allowance	A reconciliation of our valuation allowance on deferred tax assets is as follows: Year Ended December 31, 2023 2022 (in thousands) Balance at beginning of period $ 47,756 $ 31,070 Additions to valuation allowance 5,342 15,648 Additions recorded in acquisition accounting 216 — Additions recorded as a decrease in equity 8 1,430 Reductions recorded as an increase in equity (1,418) (392) Balance at end of period $ 51,904 $ 47,756
Schedule of Unrecognized Tax Benefits	A reconciliation of the beginning and ending amounts of unrecognized tax benefits is as follows: Year Ended December 31, 2023 2022 (in thousands) Balance at beginning of period $ 364 $ 134 Gross additions based on tax positions related to the current year 167 230 Balance at end of period $ 531 $ 364
Schedule of Effective Income Tax Rate Reconciliation	The income tax benefit differs from the expected tax benefit computed by applying the U.S. federal statutory rate to income before taxes as a result of the following: Year Ended December 31, 2023 2022 2021 (in thousands, except percentages) Benefit at U.S. statutory rate $ (9,236) 21.00% $ (13,544) 21.00% $ (19,324) 21.00% Change in income tax resulting from: State income benefit, net of federal benefit (810) 1.84 (852) 1.32 (1,916) 2.08 Stock-based compensation 2,513 (5.71) 2,961 (4.59) 529 (0.57) Nondeductible compensation 876 (1.99) 163 (0.25) 2,788 (3.03) Nondeductible transaction costs 61 (0.14) — — 509 (0.55) Foreign rate differential 85 (0.19) (129) 0.20 (613) 0.67 Change in valuation allowance 5,342 (12.15) 15,648 (24.26) 6,420 (6.98) Intellectual property migration — — (8,805) 13.65 — — US taxation of foreign income 1,512 (3.44) — — — — Other 1,296 (2.95) (122) 0.19 1,556 (1.69) Income tax expense (benefit) $ 1,639 (3.73) % $ (4,680) 7.26 % $ (10,051) 10.93 %

Commitments and Contingencies (

Commitments and Contingencies (Tables)	12 Months Ended
	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Schedule of Future Minimum Payments	Unrecognized future minimum payments due under these agreements are as follows (in thousands): Year Ended December 31, 2024 $ 15,710 2025 12,544 2026 3,745 2027 2,625 2028 687 Thereafter — Total future minimum payments due $ 35,311

Geographic Areas (Tables)

Geographic Areas (Tables)	12 Months Ended
	Dec. 31, 2023
Geographic Areas, Long-Lived Assets [Abstract]
Schedule of Long-Lived Assets by Geographic Areas	The following table sets forth long-lived assets by geographic area: December 31, 2023 2022 (in thousands) United States $ 41,134 $ 36,226 International $ 11,111 $ 8,258

Nature of the Business (Details

Nature of the Business (Details) customer in Thousands, shares in Millions	Jul. 06, 2021 $ / shares shares	Dec. 31, 2023 customer core_vertical
Subsidiary, Sale of Stock [Line Items]
Number of customers (more than) | customer		708
Number of core verticals | core_vertical		3
IPO
Subsidiary, Sale of Stock [Line Items]
Shares sold (in shares) | shares	19.1
Price of shares sold (in dollars per share) | $ / shares	$ 17

Summary of Significant Accoun_4

Summary of Significant Accounting Policies - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Concentration Risk [Line Items]
Long-lived asset impairment charge	$ 5,100
Impairment of intangible assets	3,100
Impairment on right-of-use assets	600	$ 1,200
Advertising costs		23,700	$ 21,400	$ 19,300
Operating lease right-of-use assets	15,861	15,861	21,756
Operating lease liabilities	23,189	23,189	27,739
Decrease to other non-current assets	$ (42,722)	$ (42,722)	$ (46,855)
Capitalized Software
Concentration Risk [Line Items]
Estimated useful life (in years)	5 years	5 years

Summary of Significant Accoun_5

Summary of Significant Accounting Policies - Useful Life (Details)	Dec. 31, 2023
Computer equipment and software
Property, Plant and Equipment [Line Items]
Estimated useful life (in years)	3 years
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Estimated useful life (in years)	5 years

Acquisitions - Narrative (Detai

Acquisitions - Narrative (Details) $ in Thousands		12 Months Ended
	Aug. 10, 2023 USD ($)	Dec. 31, 2023 USD ($)	Dec. 31, 2022 USD ($)	Dec. 31, 2021 USD ($) business
Business Acquisition [Line Items]
Weighted average useful life of acquired intangible assets (in years)		8 years 7 months 6 days	9 years 7 months 6 days	10 years 6 months
Cash consideration		$ 14,940	$ 0	$ 364,873
Goodwill		$ 927,431	$ 914,082	921,416
Developed technology
Business Acquisition [Line Items]
Weighted average useful life of acquired intangible assets (in years)	5 years
Customer relationships
Business Acquisition [Line Items]
Weighted average useful life of acquired intangible assets (in years)	13 years
Norman’s Dojo Inc. (“Kickserv”)
Business Acquisition [Line Items]
Percentage of interest acquired (as a percent)	100%
Cash	$ 14,974
Intangibles	3,155
Goodwill	12,497
Deferred tax liabilities	$ 397
2021 Acquisitions
Business Acquisition [Line Items]
Cash				$ 367,100
Number of businesses acquired | business				5
Cash consideration				$ 366,400
Rollover equity				700
Cash and cash equivalents				1,400
Property and equipment				500
Deferred tax asset				3,400
Goodwill				255,700
Goodwill expected to be deductible for income tax				36,100
Net working capital				(1,600)
Deferred tax liabilities				24,700
Acquisition related costs				8,400
Revenue since acquisition				21,600
2021 Acquisitions | Developed technology
Business Acquisition [Line Items]
Intangibles				20,900
2021 Acquisitions | Customer relationships
Business Acquisition [Line Items]
Intangibles				105,900
2021 Acquisitions | Trade names
Business Acquisition [Line Items]
Intangibles				5,600
2021 Acquisitions | Non-compete agreements
Business Acquisition [Line Items]
Intangibles				$ 5,600

Acquisitions - Estimated Fair V

Acquisitions - Estimated Fair Values of Consideration Transferred, Assets Acquired and Liabilities Assumed (Details) - USD ($) $ in Thousands	Aug. 10, 2023	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Net assets acquired:
Goodwill		$ 927,431	$ 914,082	$ 921,416
Norman’s Dojo Inc. (“Kickserv”)
Business Acquisition [Line Items]
Cash	$ 14,974
Net assets acquired:
Prepaid expenses and other current assets	51
Intangibles—definite lived	3,155
Goodwill	12,497
Accounts payable, accrued expenses and other	(11)
Deferred tax liability, net	(397)
Deferred revenue	(274)
Other non-current liabilities	(47)
Total net assets acquired	$ 14,974

Revenue - Disaggregation of Rev

Revenue - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Disaggregation of Revenue [Line Items]
Total revenues	$ 675,369	$ 620,746	$ 490,139
United States
Disaggregation of Revenue [Line Items]
Total revenues	614,782	567,041	447,232
International
Disaggregation of Revenue [Line Items]
Total revenues	60,587	53,705	42,907
Point in time
Disaggregation of Revenue [Line Items]
Total revenues	61,445	56,056	49,338
Over time
Disaggregation of Revenue [Line Items]
Total revenues	$ 613,924	$ 564,690	$ 440,801

Revenue - Contract Balances (De

Revenue - Contract Balances (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Revenue from Contract with Customer [Abstract]
Accounts receivables	$ 45,417	$ 48,032
Contract assets	16,117	12,971
Deferred revenue	24,082	22,885
Customer deposits	12,891	11,360
Long-term deferred revenue	$ 2,168	$ 2,496

Revenue - Accounts Receivable,

Revenue - Accounts Receivable, Allowance for Credit Loss (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 4,670	$ 1,929
Bad debt expense	6,016	5,578	$ 2,044
Write-offs, net of recoveries	(5,812)	(2,837)
Ending balance	6,183	4,670	$ 1,929
Cumulative Effect, Period of Adoption, Adjustment
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 1,309
Ending balance		$ 1,309

Revenue - Narrative (Details)

Revenue - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Disaggregation of Revenue [Line Items]
Revenue recognized	$ 22.9	$ 23
Cost to obtain contracts amortization period (in years)	5 years
Short-term assets	$ 8.6	6.6
Long-term assets	17.9	15.1
Sales and marketing
Disaggregation of Revenue [Line Items]
Amortization expense	5.7	4.3	$ 2.9
Cost of revenues
Disaggregation of Revenue [Line Items]
Amortization expense	$ 2.3	$ 1.7	$ 1

Revenue - Remaining Performance

Revenue - Remaining Performance Obligations (Details) $ in Millions	Dec. 31, 2023 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, amount	$ 20.4
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation (as a percent)	63%
Remaining performance obligation, expected timing of satisfaction	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation (as a percent)	28%
Remaining performance obligation, expected timing of satisfaction	2 years
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation (as a percent)	8%
Remaining performance obligation, expected timing of satisfaction	3 years

Goodwill (Details)

Goodwill (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Goodwill [Roll Forward]
Beginning balance	$ 914,082	$ 921,416
Additions	12,497
Measurement period adjustments		(573)
Effect of foreign currency exchange rate changes	852	(6,761)
Ending balance	$ 927,431	$ 914,082	$ 921,416
2020 Acquisitions
Goodwill [Roll Forward]
Measurement period adjustments			$ (600)

Intangible Assets - Summary (De

Intangible Assets - Summary (Details) - USD ($) $ in Thousands	3 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 753,425	$ 752,052
Accumulated Amortization	437,906	346,332
Net Book Value	$ 315,519	405,720
Impairment, Intangible Asset, Finite-Lived, Statement of Income or Comprehensive Income [Extensible Enumeration]	Impairment of long lived assets
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 605,908	605,753
Accumulated Amortization	336,558	265,342
Net Book Value	269,350	$ 340,411
Impairment of finite-lived intangible assets	$ 2,700
Customer relationships | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Customer relationships | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	20 years	20 years
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 106,482	$ 105,766
Accumulated Amortization	74,717	59,208
Net Book Value	31,765	$ 46,558
Impairment of finite-lived intangible assets	$ 300
Developed technology | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	2 years
Developed technology | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years	12 years
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 38,627	$ 38,131
Accumulated Amortization	24,293	19,725
Net Book Value	14,334	$ 18,406
Impairment of finite-lived intangible assets	$ 100
Trade names | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Trade names | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	10 years	10 years
Non-compete agreements
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 2,408	$ 2,402
Accumulated Amortization	2,338	2,057
Net Book Value	$ 70	$ 345
Non-compete agreements | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	2 years
Non-compete agreements | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years

Intangible Assets - Narrative (

Intangible Assets - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization	$ 91.2	$ 101	$ 93.4
Weighted average useful life of acquired intangible assets (in years)	8 years 7 months 6 days	9 years 7 months 6 days	10 years 6 months

Intangible Assets - Future Amor

Intangible Assets - Future Amortization (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
2024	$ 73,869
2025	62,258
2026	48,709
2027	37,650
2028	29,888
Thereafter	63,145
Net Book Value	$ 315,519	$ 405,720

Property and Equipment - Summar

Property and Equipment - Summary (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 27,178	$ 24,838
Less accumulated depreciation	(17,444)	(12,908)
Property and equipment, net	9,734	11,930
Computer equipment and software
Property, Plant and Equipment [Line Items]
Total property and equipment	11,628	9,327
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Total property and equipment	3,794	3,570
Leasehold improvements
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 11,756	$ 11,941

Property and Equipment - Narrat

Property and Equipment - Narrative (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Property, Plant and Equipment [Line Items]
Depreciation		$ 4.6	$ 4.1	$ 4.1
Long-lived asset impairment charge	$ 5.1
Leasehold improvements
Property, Plant and Equipment [Line Items]
Long-lived asset impairment charge	$ 0.2

Capitalized Software - Summary

Capitalized Software - Summary (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Research and Development [Abstract]
Capitalized software	$ 64,137	$ 45,872
Less accumulated amortization	(21,626)	(13,318)
Capitalized software, net	$ 42,511	$ 32,554

Capitalized Software - Narrativ

Capitalized Software - Narrative (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Research and Development [Abstract]
Amortization		$ 8.4	$ 5.7	$ 3.7
Impairment of long lived assets		$ 0.6	$ 1.2	$ 0.7
Impairment of long lived assets	$ 1.1

Leases - Narrative (Details)

Leases - Narrative (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2023	Dec. 31, 2021	Dec. 31, 2022
Lessee, Lease, Description [Line Items]
Extended lease term (in years)	5 years	5 years
Operating lease expense			$ 9.7
Impairment on right-of-use assets	$ 0.6	$ 1.2
Weighted average remaining lease term for operating leases (in years)	5 years 9 months	5 years 9 months		6 years 4 months 2 days
Operating lease, weighted average discount rate (as a percent)	5.10%	5.10%		4.80%
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]	Other non-current assets	Other non-current assets		Other non-current assets
Operating Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Accrued expenses and other	Accrued expenses and other		Accrued expenses and other
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]	Other non-current liabilities	Other non-current liabilities		Other non-current liabilities
Minimum
Lessee, Lease, Description [Line Items]
Operating lease initial terms (in years)	1 year	1 year
Maximum
Lessee, Lease, Description [Line Items]
Operating lease initial terms (in years)	11 years	11 years

Leases - Lease Information (Det

Leases - Lease Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Leases [Abstract]
Operating lease cost	$ 6,419	$ 7,859
Variable lease cost	356	1,495
Short-term lease cost	2,046	340
Total lease cost	8,821	9,694
Cash Paid For Amounts Included In The Measurement Of Lease Liabilities [Abstract]
Cash paid for operating lease liabilities	6,218	8,010	$ 9,700
Right-Of-Use Assets Obtained In Exchange For New Lease Obligations [Abstract]
Operating lease assets obtained in exchange for operating lease liabilities	1,602	772
Operating lease right-of-use assets	15,861	21,756
Current operating lease liabilities	3,789	5,239
Long-term operating lease liabilities	19,400	22,500
Total operating lease liabilities	$ 23,189	$ 27,739

Leases - Future Undiscounted Ca

Leases - Future Undiscounted Cash Flows and Reconciliation to the Lease Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Lessee, Operating Lease, Liability, to be Paid [Abstract]
2024	$ 5,321
2025	4,944
2026	4,747
2027	3,966
2028	3,212
Thereafter	5,310
Total lease payments	27,500
Less: imputed interest	4,311
Total present value of lease liabilities	$ 23,189	$ 27,739

Long-Term Debt - Summary of Deb

Long-Term Debt - Summary of Debt (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Debt Instrument [Line Items]
Principal debt	$ 537,625	$ 543,125
Deferred financing costs on long-term debt	(3,983)	(4,900)
Discount on long-term debt	(1,446)	(1,779)
Total debt	532,196	536,446
Less current maturities	5,500	5,500
Long-term portion	526,696	530,946
New Term Loan | Term loan
Debt Instrument [Line Items]
Principal debt	$ 537,625	543,125
Effective interest rate	8.46283%
Principal payment as a percentage of original principal balance	0.25%
New Term Loan | Term loan | Base Rate Or London Interbank Offered Rate (LIBOR)
Debt Instrument [Line Items]
Basis spread	3.25%
New Revolver | Revolving loans
Debt Instrument [Line Items]
Principal debt	$ 0	$ 0
Effective interest rate	8.47044%
New Revolver | Revolving loans | Base Rate Or London Interbank Offered Rate (LIBOR)
Debt Instrument [Line Items]
Basis spread	3.25%

Long-Term Debt - Narrative (Det

Long-Term Debt - Narrative (Details)			1 Months Ended	3 Months Ended	12 Months Ended
	Jul. 01, 2023	Jul. 06, 2021	Oct. 31, 2022 USD ($)	Mar. 31, 2023 USD ($)	Dec. 31, 2023 USD ($)	Dec. 31, 2022 USD ($)	Dec. 31, 2021 USD ($) loan	Jun. 30, 2023
Debt Instrument [Line Items]
Debt repaid					$ 5,500,000	$ 9,500,000	$ 1,028,457,000
Amount outstanding					532,196,000	536,446,000
Net loss					45,620,000	59,816,000	$ 81,966,000
Interest rate swaps
Debt Instrument [Line Items]
Notional amount			$ 200,000,000
Agreement term (in years)			5 years
Fixed interest rate (as a percent)			4.212%
Interest rate swaps					4,900,000
Net loss					2,000,000	2,900,000
Interest Rate Swap Two
Debt Instrument [Line Items]
Notional amount				$ 100,000,000
Agreement term (in years)				4 years 6 months
Fixed interest rate (as a percent)								3.951%
Level 2 | Fair Value
Debt Instrument [Line Items]
Fair value					$ 540,300,000	$ 531,600,000
New Term Loan | Term Loan
Debt Instrument [Line Items]
Number of term loans | loan							2
Maximum borrowing capacity							$ 550,000,000
Effective interest rate					8.46283%
New Term Loan | Term Loan | Base Rate
Debt Instrument [Line Items]
Floating rate (as a percent)	2%
New Term Loan | Term Loan | Three Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Floating rate (as a percent)	0.26161%
New Term Loan | Term Loan | Secured Overnight Financing Rate
Debt Instrument [Line Items]
Floating rate (as a percent)	3%
New Term Loan | Term Loan | One Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Floating rate (as a percent)	0.11448%
New Term Loan | Term Loan | Six Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Floating rate (as a percent)	0.42826%
New Term Loan | Term Loan | Twelve Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Floating rate (as a percent)	0.71513%
New Revolver | Revolving Loans
Debt Instrument [Line Items]
Debt repaid							190,000,000
Effective interest rate					8.47044%
New Revolver | Revolving Loans | Base Rate
Debt Instrument [Line Items]
Floating rate (as a percent)	2%
New Revolver | Revolving Loans | Secured Overnight Financing Rate
Debt Instrument [Line Items]
Floating rate (as a percent)	3%
New Revolver | Revolving Loans | Adjusted Secured Overnight Financing Rate
Debt Instrument [Line Items]
Floating rate (as a percent)	0%
New Revolver | Letter of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity							$ 20,000,000
New Credit Agreement | Line of Credit | London Interbank Offered Rate
Debt Instrument [Line Items]
Floating rate (as a percent)		1%
New Credit Agreement | Line of Credit | Federal Reserve Bank Of New York
Debt Instrument [Line Items]
Floating rate (as a percent)		0.50%
Credit Faciltities | Line of Credit | Secured Overnight Financing Rate
Debt Instrument [Line Items]
Floating rate (as a percent)	1%

Long-Term Debt - Maturities (De

Long-Term Debt - Maturities (Details) $ in Thousands	Dec. 31, 2023 USD ($)
Debt Disclosure [Abstract]
2024	$ 5,500
2025	5,500
2026	5,500
2027	5,500
2028	515,625
Thereafter	0
Total aggregate maturities of the Company’s debt	$ 537,625

Equity - Preferred Stock (Detai

Equity - Preferred Stock (Details) - shares shares in Thousands	1 Months Ended	12 Months Ended
	May 31, 2021	Dec. 31, 2021
Series A Convertible Preferred Stock
Temporary Equity [Line Items]
Shares outstanding, beginning of period (in shares)		44,958
Issuance of convertible preferred stock, net (in shares)		0
Conversion to common stock upon closing of IPO (in shares)		44,958
Shares outstanding, end of period (in shares)		0
Series B Convertible Preferred Stock
Temporary Equity [Line Items]
Shares outstanding, beginning of period (in shares)		72,226
Issuance of convertible preferred stock, net (in shares)		0
Conversion to common stock upon closing of IPO (in shares)		72,226
Shares outstanding, end of period (in shares)		0
Series C Convertible Preferred Stock
Temporary Equity [Line Items]
Shares outstanding, beginning of period (in shares)		0
Issuance of convertible preferred stock, net (in shares)	7,900	7,857
Conversion to common stock upon closing of IPO (in shares)		7,857
Shares outstanding, end of period (in shares)		0

Equity - Narrative (Details)

Equity - Narrative (Details) - USD ($)				1 Months Ended	12 Months Ended
	Dec. 19, 2023	Jul. 29, 2021	Jul. 06, 2021	May 31, 2021	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Nov. 05, 2023	Nov. 07, 2022	Jun. 14, 2022	May 05, 2021	May 04, 2021
Class of Stock [Line Items]
Convertible preferred stock, shares authorized (in shares)											140,000,000	125,000,000
Convertible preferred stock, par value (in dollars per share)											$ 0.00001
Proceeds from preferred stock issuance, net					$ 0	$ 0	$ 109,782,000
Adjustments to additional paid in capital							15,105,000
Equity issuance costs							$ 31,278,000
Shares authorized (in shares)			2,050,000,000
Preferred stock, par value (in dollars per share)			$ 0.00001		$ 0.00001	$ 0.00001
Common stock, par value (in dollars per share)			$ 0.00001		$ 0.00001	$ 0.00001
Common stock, shares authorized (in shares)			2,000,000,000		2,000,000,000	2,000,000,000
Preferred stock, shares authorized (in shares)			50,000,000		50,000,000	50,000,000
Stock repurchase program with authorization									$ 100,000,000
Repurchase of common stock (in shares)	1,401,472
Price for shares repurchased (in dollars per share)	$ 9.82
Aggregate price	$ 13,800,000
Repurchase and retirement of common stock (in shares)					6,900,000
Repurchase and retirement of common stock					$ 67,600,000
Stock repurchase program, remaining authorized repurchase amount					$ 40,000,000
Over-Allotment Option
Class of Stock [Line Items]
Shares sold (in shares)		2,800,000
Price of shares sold (in dollars per share)		$ 17
Equity issuance costs		$ 43,900,000
IPO
Class of Stock [Line Items]
Shares sold (in shares)			19,100,000
Price of shares sold (in dollars per share)			$ 17
Equity issuance costs			$ 303,900,000
IPO related fees			$ 6,900,000
Maximum
Class of Stock [Line Items]
Stock repurchase program with authorization								$ 150,000,000		$ 50,000,000
Repurchase program, additional authorized amount								50,000,000	$ 50,000,000
Minimum
Class of Stock [Line Items]
Stock repurchase program with authorization								$ 100,000,000
Series A Convertible Preferred Stock
Class of Stock [Line Items]
Convertible preferred stock, shares authorized (in shares)											50,000,000
Issuance of convertible preferred stock, net (in shares)							0
Series B Convertible Preferred Stock
Class of Stock [Line Items]
Convertible preferred stock, shares authorized (in shares)											75,000,000
Issuance of convertible preferred stock, net (in shares)							0
Adjustments to additional paid in capital							$ 15,100,000
Series C Convertible Preferred Stock
Class of Stock [Line Items]
Convertible preferred stock, shares authorized (in shares)											15,000,000
Issuance of convertible preferred stock, net (in shares)				7,900,000			7,857,000
Proceeds from preferred stock issuance, net				$ 109,800,000

Stock-Based Compensation - Narr

Stock-Based Compensation - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands					1 Months Ended	12 Months Ended
	Jan. 01, 2023	Jul. 06, 2021	May 20, 2021	May 07, 2021	May 31, 2021	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense						$ 25,559	$ 26,818	$ 22,095
Unrecognized compensation expense						$ 9,700
Shares granted (in shares)						3,129,000
Grant date value (in dollars per share)						$ 9.72
Proceeds from preferred stock issuance, net						$ 0	$ 0	$ 109,782
RSAs vested (in shares)						1,335,000
Vested (in dollars per share)						$ 11.29
Series C Convertible Preferred Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Proceeds from preferred stock issuance, net					$ 109,800
Time-Based Option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period (in years)							10 years
Options granted, weighted-average grant date fair value (in dollars per share)						$ 0	$ 5.76	$ 8.30
Period of recognition						1 year 8 months 15 days
Time-Based Option | Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage (as a percent)							25%
Vesting period (in years)							1 year
Time-Based Option | Tranche Two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)							3 years
Performance-Based Option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period (in years)						10 years
Stock-based compensation expense						$ 17,400
Performance-Based Option | Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage (as a percent)						50%
Initial public offering price for awards to vest (at least) (in dollars per share)						$ 27.41
Performance-Based Option | Tranche Two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage (as a percent)						50%
Initial public offering price for awards to vest (at least) (in dollars per share)						$ 36.54
Market Condition-Based Option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options granted, weighted-average grant date fair value (in dollars per share)								$ 6.85
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense						$ 11,500	$ 19,300	$ 11,100
Options exercised, intrinsic value						$ 2,200	2,300	2,100
Time Vesting RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)						4 years
Stock-based compensation expense						$ 12,800	6,000	1,200
Unrecognized compensation expense						$ 30,500
Period of recognition						2 years 10 months 2 days
Shares granted (in shares)									1,600,000
Time Vesting RSUs | Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage (as a percent)						25%
Vesting period (in years)						1 year
Time Vesting RSUs | Tranche Two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)						3 years
Funding RSAs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense								9,700
RSAs vested (in shares)				600,000
Vested (in dollars per share)			$ 17	$ 17
2021 Incentive Award Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares reserved for issuance (in shares)		22,000,000
Percentage of stock outstanding (as a percent)		3%
Additional shares reserved for issuance (in shares)	5,700,000
2021 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares reserved for issuance (in shares)		4,500,000
Percentage of stock outstanding (as a percent)		1%
Stock-based compensation expense						$ 1,300	$ 1,500	$ 100
2021 Employee Stock Purchase Plan | Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares reserved for issuance (in shares)		60,000,000

Stock-Based Compensation - Valu

Stock-Based Compensation - Valuation Assumptions (Details)	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021
Share-Based Payment Arrangement [Abstract]
Weighted-average risk-free interest rate	1.82%	0.97%
Expected term in years	6 years 1 month 6 days	6 years 1 month 6 days
Weighted-average expected volatility	50%	48%
Expected dividends	0%	0%

Stock-Based Compensation - Opti

Stock-Based Compensation - Option Activity (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Number of Options
Outstanding, beginning balance (in shares)	16,937,000
Granted (in shares)	0
Exercised (in shares)	(482,000)
Cancelled (in shares)	(3,118,000)
Outstanding, ending balance (in shares)	13,337,000	16,937,000
Exercisable (in shares)	11,612,000
Weighted-Average Exercise Price
Outstanding, beginning balance (in dollars per share)	$ 9.86
Granted (in dollars per share)	0
Exercised (in dollars per share)	5.38
Cancelled (in dollars per share)	10
Outstanding, ending balance (in dollars per share)	10.03	$ 9.86
Exercisable (in dollars per share)	$ 9.59
Outstanding, weighted-average remaining contractual term	6 years 3 months 7 days	7 years 3 months
Exercisable, weighted-average remaining contractual term	6 years 21 days
Outstanding, aggregate intrinsic value	$ 22,578	$ 3,870
Exercisable, aggregate intrinsic value	$ 21,910

Stock-Based Compensation - Rest

Stock-Based Compensation - Restricted Stock Awards Activity (Details) - $ / shares			12 Months Ended
	May 20, 2021	May 07, 2021	Dec. 31, 2023	Dec. 31, 2020
Number of Units
Granted (in shares)			3,129,000
Vested (in shares)			(1,335,000)
Forfeited (in shares)			(479,000)
Weighted-Average Grant Date Fair Value
Unvested, beginning balance (in dollars per share)			$ 12.27
Granted (in dollars per share)			9.72
Vested (in dollars per share)			11.29
Forfeited (in dollars per share)			10.79
Unvested, ending balance (in dollars per share)			$ 10.48
Funding RSAs
Number of Units
Vested (in shares)		(600,000)
Weighted-Average Grant Date Fair Value
Vested (in dollars per share)	$ 17	$ 17
Time Vesting RSUs
Number of Units
Unvested, beginning balance (in shares)			2,022,000
Granted (in shares)				1,600,000
Unvested, ending balance (in shares)			3,337,000

Stock-Based Compensation - Stoc

Stock-Based Compensation - Stock-based Compensation Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	$ 25,559	$ 26,818	$ 22,095
Cost of revenues
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	464	373	39
Sales and marketing
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	1,672	1,503	506
Product development
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	2,273	1,854	551
General and administrative
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	$ 21,150	$ 23,088	$ 20,999

Net Loss Per Share Attributab_3

Net Loss Per Share Attributable to Common Stockholders - Schedule of Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Numerator:
Net loss	$ (45,620)	$ (59,816)	$ (81,966)
Accretion of Series B to redemption value	0	0	(15,105)
Net loss attributable to common stockholders, basic	(45,620)	(59,816)	(97,071)
Net loss attributable to common stockholders, diluted	$ (45,620)	$ (59,816)	$ (97,071)
Denominator:
Denominator for basic EPS – Weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	188,938,892	194,624,968	117,795,280
Denominator for diluted EPS – Weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	188,938,892	194,624,968	117,795,280
Basic net loss per share attributable to common stockholders (in dollars per share)	$ (0.24)	$ (0.31)	$ (0.82)
Diluted net loss per share attributable to common stockholders (in dollars per share)	$ (0.24)	$ (0.31)	$ (0.82)

Net Loss Per Share Attributab_4

Net Loss Per Share Attributable to Common Stockholders - Antidilutive Common Stock Excluded from Computation of Diluted Net Loss Per Share (Details) - shares	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock (in shares)	16,951,638	19,300,552	16,999,238
Outstanding stock options and unvested RSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock (in shares)	16,673,982	18,959,163	16,984,483
Shares of common stock pursuant to ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock (in shares)	277,656	341,389	14,755

Fair Value of Financial Instr_3

Fair Value of Financial Instruments - Financial Assets and Liabilities at Fair Value On a Recurring Basis (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Interest rate swaps
Liability:
Interest rate swaps	$ 4,900
Fair Value, Recurring | Money market
Asset:
Money market	764	$ 6,568
Fair Value, Recurring | Money market | Level 1
Asset:
Money market	764	6,568
Fair Value, Recurring | Money market | Level 2
Asset:
Money market	0	0
Fair Value, Recurring | Money market | Level 3
Asset:
Money market	0	0
Fair Value, Recurring | Interest rate swaps
Liability:
Interest rate swaps	4,889	2,893
Fair Value, Recurring | Interest rate swaps | Level 1
Liability:
Interest rate swaps	0	0
Fair Value, Recurring | Interest rate swaps | Level 2
Liability:
Interest rate swaps	4,889	2,893
Fair Value, Recurring | Interest rate swaps | Level 3
Liability:
Interest rate swaps	$ 0	$ 0

Fair Value of Financial Instr_4

Fair Value of Financial Instruments - Schedule of Reconciliation of Contingent Consideration Measured at Fair Value (Details) - Fair Value, Recurring $ in Thousands	12 Months Ended
	Dec. 31, 2022 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Opening balance	$ 675
Fair value adjustments	(18)
Amounts settled through payment	(657)
Ending balance	$ 0

Retirement Plan (Details)

Retirement Plan (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Defined Contribution Plan Disclosure [Line Items]
Employer matching contribution (as a percent)		100%		25%
Percent of employees' gross pay (as a percent)		4%		8%
Contributions	$ 5.3	$ 4.8	$ 1.5

Income Taxes - Net Loss Before

Income Taxes - Net Loss Before Income Tax (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Income Tax Disclosure [Abstract]
United States	$ (43,177)	$ (59,134)	$ (81,801)
International	(804)	(5,362)	(10,216)
Net loss before income tax (expense) benefit	$ (43,981)	$ (64,496)	$ (92,017)

Income Taxes - Components of In

Income Taxes - Components of Income Tax Provision (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Current:
State	$ 1,649	$ 1,539	$ 801
Foreign	1,647	1,258	1,174
Total current	3,296	2,797	1,975
Deferred:
Federal	(4,376)	(9,034)	(12,747)
State	(2,368)	(2,743)	(2,263)
Foreign	(256)	(11,235)	(3,436)
Change in valuation allowance - United States	8,831	12,257	6,342
Change in valuation allowance - Foreign	(3,488)	3,278	78
Total deferred	(1,657)	(7,477)	(12,026)
Income tax expense (benefit)	$ 1,639	$ (4,680)	$ (10,051)

Income Taxes - Deferred Tax Ass

Income Taxes - Deferred Tax Assets and Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Deferred tax assets:
Net operating losses	$ 35,484	$ 44,545
163(j) interest limitation	27,143	23,363
Reserves and accrued expenses	8,175	7,258
Property and equipment depreciation	1,462	2,526
Stock-based compensation	3,193	3,753
Lease liability	5,837	7,053
Other	2,589	2,555
Total deferred tax assets	83,883	91,053
Less: valuation allowance	(51,904)	(47,756)	$ (31,070)
Net deferred tax assets	31,979	43,297
Deferred tax liabilities:
Intangible assets	(29,263)	(38,080)
Property and equipment depreciation	(1,288)	(5,056)
Capitalized expenses	(4,678)	(3,804)
Operating lease right-of-use assets	(3,963)	(5,434)
Other	(364)	(614)
Total deferred tax liabilities	(39,556)	(52,988)
Net deferred tax liabilities	$ (7,577)	$ (9,691)

Income Taxes - Operating Losses

Income Taxes - Operating Losses and Tax Credits (Details) $ in Thousands	Dec. 31, 2023 USD ($)
Federal
Operating Loss Carryforwards [Line Items]
Tax credits	$ 258
Federal | Post December 31, 2018
Operating Loss Carryforwards [Line Items]
Net operating losses	23,028
Federal | Pre January 1, 2019
Operating Loss Carryforwards [Line Items]
Net operating losses	2,030
State
Operating Loss Carryforwards [Line Items]
Net operating losses	7,481
Foreign
Operating Loss Carryforwards [Line Items]
Net operating losses	2,945
Tax credits	$ 254

Income Taxes - Narrative (Detai

Income Taxes - Narrative (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Income Tax Disclosure [Abstract]
Valuation allowance	$ 51,904	$ 47,756	$ 31,070
Decrease in income taxes if deferred tax assets realized	51,500
Valuation allowance, increase in equity	800
Unrecognized tax benefits that would affect the effective tax rate	500	400
Tax expense for tax holiday	$ 200	$ 300

Income Taxes - Valuation Allowa

Income Taxes - Valuation Allowance (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Valuation Allowance Roll Forward [Roll Forward]
Balance at beginning of period	$ 47,756	$ 31,070
Additions to valuation allowance	5,342	15,648
Additions recorded in acquisition accounting	216	0
Additions recorded as a decrease in equity	8	1,430
Reductions recorded as an increase in equity	(1,418)	(392)
Balance at end of period	$ 51,904	$ 47,756

Income Taxes - Unrecognized Tax

Income Taxes - Unrecognized Tax Benefits (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Balance at beginning of period	$ 364	$ 134
Gross additions based on tax positions related to the current year	167	230
Balance at end of period	$ 531	$ 364

Income Taxes - Income Tax Rate

Income Taxes - Income Tax Rate Reconciliation (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Income Tax Examination [Line Items]
Benefit at U.S. statutory rate	$ (9,236)	$ (13,544)	$ (19,324)
Change in income tax resulting from:
State income benefit, net of federal benefit	(810)	(852)	(1,916)
Stock-based compensation	2,513	2,961	529
Nondeductible compensation	876	163	2,788
Nondeductible transaction costs	61	0	509
Foreign rate differential	85	(129)	(613)
Change in valuation allowance	5,342	15,648	6,420
Intellectual property migration	0	(8,805)	0
US taxation of foreign income	1,512	0	0
Other	1,296	(122)	1,556
Income tax expense (benefit)	$ 1,639	$ (4,680)	$ (10,051)
Benefit for income taxes at U.S. statutory rate (as a percent)	21%	21%	21%
Change in income tax resulting from (as a percent)
State income benefit, net of federal benefit	1.84%	1.32%	2.08%
Stock-based compensation	(5.71%)	(4.59%)	(0.57%)
Nondeductible compensation	(1.99%)	(0.25%)	(3.03%)
Nondeductible transaction costs	(0.14%)	0%	(0.55%)
Foreign rate differential	(0.19%)	0.20%	0.67%
Change in valuation allowance	(12.15%)	(24.26%)	(6.98%)
Intellectual property migration	0%	13.65%	0%
US taxation of foreign income	(3.44%)	0%	0%
Other	(2.95%)	0.19%	(1.69%)
Income tax expense (benefit)	(3.73%)	7.26%	10.93%

Commitments and Contingencies -

Commitments and Contingencies - Future Minimum Payments (Details) $ in Thousands	Dec. 31, 2023 USD ($)
Contractual Obligation, Fiscal Year Maturity [Abstract]
2024	$ 15,710
2025	12,544
2026	3,745
2027	2,625
2028	687
Thereafter	0
Total future minimum payments due	$ 35,311

Commitments and Contingencies_2

Commitments and Contingencies - Narrative (Details) - USD ($) $ in Millions	Dec. 31, 2023	Dec. 31, 2022
Commitments and Contingencies Disclosure [Abstract]
Sales and use tax liability	$ 10.9	$ 11.2

Geographic Areas (Details)

Geographic Areas (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 41,134	$ 36,226
International
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 11,111	$ 8,258