Revenue Recognition | Revenue Recognition The Company disaggregates revenues from contracts with customers by geographic customer location, industry vertical and revenue contract types. Geographic customer location is pertinent to understanding the Company's revenues, as the Company generates its revenues from providing professional services to customers in various regions across the world. The Company groups customers into one of five industry verticals. Revenue contract types are differentiated by the type of pricing structure for customer contracts, which is predominantly time-and-materials but also includes fixed price contracts. During the first quarter of 2024, in connection with the Reorganization (as defined below), the Company updated the disaggregation of revenue by customer location to reflect the geographical market based on contracting location, consistent with client ownership within our geographical markets, versus billing location, as previously reported. All corresponding disclosures and historical amounts, including revenue by country noted below, have been recast to reflect the change. Disaggregation of Revenues The following table presents the disaggregation of the Company’s revenues by customer location (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 North America (1) $ 92,039 $ 105,241 $ 269,094 $ 327,871 APAC (2) 91,185 97,247 266,993 293,411 Europe (3) 66,149 63,228 191,415 207,775 LATAM 12,020 14,443 34,155 45,373 Total revenues $ 261,393 $ 280,159 $ 761,657 $ 874,430 (1) For the three months ended September 30, 2024 and 2023, the United States represented 32.5%, or $84.9 million, and 35.0%, or $98.2 million, respectively, of the Company’s total revenues. For the nine months ended September 30, 2024 and 2023, the United States represented 32.5% , or $247.2 million, and 34.6%, or $302.8 million, of the Company’s total revenues, respectively. Canadian operations were determined to be immaterial given revenue as a percentage of total North America revenues was less than 10% for the three and nine months ended September 30, 2024 and 2023. (2) For the three months ended September 30, 2024 and 2023, Australia represented 12.1%, or $31.6 million, and 10.7%, or $29.8 million, respectively, of the Company's total revenues. For the nine months ended September 30, 2024 and 2023, Australia represented 12.2%, or $93.0 million, and 10.8%, or $94.2 million, respectively, of the Company's total revenues. (3) For the three months ended September 30, 2024 and 2023, Germany represented 13.0%, or $34.0 million, and 12.1%, or $34.0 million, respectively, of the Company's total revenues. For the nine months ended September 30, 2024 and 2023, Germany represented 13.1%, or $99.6 million, and 11.8%, or $102.8 million, respectively, of the Company's total revenues. Other foreign countries were determined to be immaterial given the revenues as a percentage of the Company’s total revenues was less than 10% for the three and nine months ended September 30, 2024 and 2023. The following table presents the disaggregation of the Company’s revenues by industry vertical (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Technology and business services $ 67,203 $ 70,612 $ 196,692 $ 214,440 Energy, public and health services 67,059 71,662 193,611 231,014 Retail and consumer 44,663 44,663 126,281 137,060 Financial services and insurance 35,603 46,447 111,686 154,380 Automotive, travel and transportation 46,865 46,775 133,387 137,536 Total revenues $ 261,393 $ 280,159 $ 761,657 $ 874,430 The following table presents the disaggregation of the Company’s revenues by contract type (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Time-and-materials $ 182,292 $ 215,779 $ 537,100 $ 708,148 Fixed-price 79,101 64,380 224,557 166,282 Total revenues $ 261,393 $ 280,159 $ 761,657 $ 874,430 Contract Balances The following table is a summary of the Company’s contract assets and contract liabilities (in thousands): As of September 30, 2024 As of December 31, 2023 Contract assets included in unbilled receivables $ 34,964 $ 29,981 Contract liabilities included in deferred revenue $ 10,328 $ 18,090 Contract assets primarily relate to unbilled amounts on fixed-price contracts, where the right to consideration is conditional on the satisfaction of performance obligations that are measured based on hours incurred and the end deliverable to the customer. Contract assets are recorded when services have been provided but the Company does not have an unconditional right to receive consideration. Professional services performed on or prior to the balance sheet date, but invoiced thereafter, are reflected in unbilled receivables. Contract liabilities represent amounts collected from the Company’s customers for revenues not yet earned. Such amounts are anticipated to be recorded as revenues when services are performed in subsequent periods. For the three months ended September 30, 2024 and 2023, the Company recognized $2.3 million and nil, respectively, of revenues that were included in contract liabilities at the beginning of the period. For the nine months ended September 30, 2024 and 2023, the Company recognized $16.4 million and $4.3 million, respectively, of revenues that were included in contract liabilities at the prior year end. Costs to Obtain a Customer Contract The Company incurs certain incremental costs to obtain a contract that the Company expects to recover. The Company applies a practical expedient and recognizes the incremental costs of obtaining contracts as an expense when incurred if the amortization period of the assets that the Company otherwise would have recognized is one year or less. The Company capitalizes incremental costs of obtaining contracts where the contract term is greater than one year. These costs would primarily relate to commissions paid to our account executives and are included in selling, general and administrative ("SG&A") expenses in the condensed consolidated statements of loss and comprehensive loss for contracts one year or less and other current assets and other non-current assets on the condensed consolidated balance sheets for contracts greater than one year. The following table is a summary of the Company’s costs to obtain contracts and related amortization and impairment where the amortization period of the assets is greater than one year (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Balance at beginning of period $ 1,523 $ 825 $ 876 $ 1,588 Costs to obtain contracts capitalized 837 177 1,891 526 Amortization of capitalized costs (230) (344) (630) (1,471) Changes due to exchange rates 39 12 32 27 Balance at end of period $ 2,169 $ 670 $ 2,169 $ 670 Transaction Price Allocated to Remaining Performance Obligations The Company had remaining performance obligations of approximately $9.1 million as of September 30, 2024. Our remaining performance obligations represent the amount of transaction price for which work has not been performed and revenue has not been recognized. The Company has applied the optional exemption for contracts that have an original expected duration of one year or less. We expect to recognize our remaining performance obligations as of September 30, 2024 as revenue over the next 18 months. |