Summary of Significant Accounting Policies | Note 3 Summary of Significant Accounting Policies A description of the Company’s significant accounting policies is included in the audited financial statements within its Annual Report on Form 10-K for the year ended December 31, 2022. There have been no material changes in the Company’s significant accounting policies during the three and nine months ended September 30, 2023. Cash and Cash Equivalents The Company considers all highly liquid investments purchased with an initial maturity date of three months or less to be cash equivalents. Funds held as investments in money market funds are included within cash and cash equivalents. As of September 30, 2023 and December 31, 2022, the Company had approximately $26 million and $55 million, respectively, invested in money market accounts. Accounts Receivable and Allowances As of September 30, 2023 and December 31, 2022, no individual client represented more than 10% of accounts receivable. For the three and nine months ended September 30, 2023 and 2022, respectively, no individual client represented more than 10% of the Company’s total revenue. Trade accounts receivable are recorded at the invoiced amount. Accounts receivable are presented net of an estimated allowance for expected credit losses. The Company maintains an allowance for expected credit losses as a reduction of trade accounts receivable’s amortized cost basis to present the net amount expected to be collected. The Company adopted ASU 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments In developing its expected credit loss estimate, the Company evaluated the appropriate grouping of financial assets based upon its evaluation of risk characteristics, including consideration of the industry and geography of its customers. Account balances are written off against the allowance for expected credit losses after all means of collection have been exhausted and the potential for recovery is considered remote. The following table summarizes the activity of the allowances applied to accounts receivable for the nine months ended September 30, 2023 (in thousands): Balance at December 31, 2022 1,225 Changes to the provision 774 Accounts written off, net of recoveries (850) Balance at September 30, 2023 $ 1,149 Financial Instruments and Fair Value Measurements The Company has investments in money market accounts, which are included in cash and cash equivalents on the condensed consolidated balance sheets. Fair value inputs for these investments are considered Level 1 measurements within the fair value hierarchy, as money market account fair values are known and observable through daily published floating net asset values. Annual Bonus Incentive Plan Annual bonuses payable by the Company to its officers and employees may be funded through a combination of cash and equity, at the discretion of the Company’s Compensation Committee. We accrue and record the related corporate bonus amounts payable in cash in the period in which it is earned by the recipient. The Compensation Committee may make incentive awards based on such terms, conditions, and criteria as it considers appropriate. Stock awards issued in connection with these bonuses may or may not be subject to additional vesting conditions at the time of grant, which are subject to determination by the Compensation Committee. For annual bonuses settled in cash, the Company accrues over the course of the year the annual bonuses earned by employees but paid in the following year. For annual bonuses settled in stock, in accordance with ASC 718, Stock Compensation Revenue Recognition The Company recognizes revenue in accordance with Accounting Standards Codification 606 (“ASC 606”), Revenue from Contracts with Customers Historically, platform subscription contracts have typically had a one-year term and were cancellable with 30 days’ notice. Beginning in the first quarter of 2021, our default platform subscription contract has had a multi-year term and does not allow termination for convenience, though each contract has and can be negotiated with varying term lengths, with or without a termination for convenience clause. Clients are invoiced each month for the services provided in accordance with the stated terms of their service contracts. Fees for partial term service contracts are prorated, as applicable. Payment of fees are due from clients within 30 days of the invoice date. The Company does not provide financing to clients. The Company determines revenue recognition through the following five-step framework: ● Identification of the contract, or contracts, with a client; ● Identification of the performance obligation in the contract; ● Determination of transaction price; ● Allocation of the transaction price to the performance obligations in the contract; and ● Recognition of revenue when, or as, performance obligations are satisfied. Platform subscription revenues Platform subscription revenues consist primarily of fees for providing clients with access to the Company’s cloud-based platform. Platform subscription clients do not have the right to take possession of the platform’s software, and do not have any general return rights. Platform subscription revenues are recognized ratably over the period of contractually enforceable rights and obligations, beginning on the date that the client gains access to the platform. Installment payments are invoiced at the end of each calendar month during the subscription term. Managed services revenues Managed services revenues primarily consist of client-selected middle and back-office services provided on our clients’ behalf using the Company’s platform. Revenue is recognized monthly as the managed services are performed, with invoicing occurring at the end of the calendar month. Other revenues Other revenues consist of non-subscription-based revenues, such as data conversion. The Company recognizes revenues as these services are performed with invoicing occurring at the end of each month. Service contracts with multiple performance obligations Certain of our contracts provide for customers to be charged a fee for implementation services. In determining whether the implementation services, which frequently include configuration and/or interfacing, customer reporting, customizing user permissions and acceptance testing, end-user training, and establishing connections with third-party interfaces, are distinct from our platform subscription services, we consider, in addition to their complexity and level of customization, that these services are integral in delivering the customer desired output and are necessary for the customer to access and begin to use the hosted application. The implementation provider must be intimately familiar with our platform to effectively execute the customization required and no other entities have access to the source code. We have concluded that the implementation services in our service contracts with multiple performance obligations are not distinct and therefore we recognize fees for implementation services ratably over the non-cancelable term of the contract. Remaining performance obligations For the Company’s contracts that exceed one year and do not include a termination for convenience clause, the amount of the transaction price allocated to remaining performance obligations as of September 30, 2023 was $29.1 million and is expected to be recognized based on the below schedule (in thousands). Remaining Performance Obligation September 30, 2023 2023 $ 5,979 2024 15,446 2025 6,411 2026 1,236 2027 63 Total $ 29,135 Disaggregation of revenue The Company’s total revenues by geographic region, based on the client’s physical location is presented in the following tables (in thousands): Three Months Ended September 30, 2023 2022 Geographic Region Amount Percent Amount Percent Americas* $ 27,648 62.3 % $ 25,109 64.1 % Europe, Middle East, and Africa (EMEA) 6,595 14.9 % 5,113 13.1 % Asia Pacific (APAC) 10,114 22.8 % 8,929 22.8 % Total revenues $ 44,357 100.0 % $ 39,151 100.0 % * The Company’s total revenues in the United States were $25.8 million and $24.5 million for the three months ended September 30, 2023 and 2022, respectively. Nine Months Ended September 30, 2023 2022 Geographic Region Amount Percent Amount Percent Americas* $ 79,961 62.4 % $ 70,386 64.1 % Europe, Middle East, and Africa (EMEA) 18,680 14.6 % 14,063 12.8 % Asia Pacific (APAC) 29,408 23.0 % 25,383 23.1 % Total revenues $ 128,049 100.0 % $ 109,832 100.0 % * The Company’s total revenues in the United States were $76.7 million and $68.8 million for the nine months ended September 30, 2023 and 2022, respectively. Recently Adopted Accounting Pronouncements In June 2016, the FASB issued ASU No. 2016-13 and ASU 2018-19, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments accumulated deficit Leases Leases Codification Improvements to Topic 842, Leases Recent Accounting Pronouncements Not Yet Adopted |