Segment Information | Segment Information Segment Data Effective January 11, 2017, we implemented a new organizational structure designed to further strengthen our ability to attain our operational, strategic and financial goals. Prior to this reorganization, we operated and reported as two segments, business and consumer. As a result of this reorganization, we changed the name of the predecessor business segment to "enterprise" segment. We now report the following two segments: • Enterprise Segment. Consists generally of providing strategic, legacy and data integration products and services to small, medium and enterprise business, wholesale and governmental customers, including other communication providers. Our strategic products and services offered to these customers include our MPLS, Ethernet, colocation, broadband, VoIP and other ancillary services. Our legacy services offered to these customers primarily include local and long-distance voice, including the sale of unbundled network elements ("UNEs"), which allow our wholesale customers to use all or part of our network to provide voice and data services to their customers, private line (including special access), switched access and other ancillary services. Our data integration offerings include the sale of telecommunications equipment located on customers' premises and related products and professional services, all of which are described further below under the heading "Product and Service Categories"; and • Consumer Segment. Consists generally of providing strategic and legacy products and services to residential customers. Our strategic products and services offered to these customers include our broadband, video (including our Prism TV services) and other ancillary services. Our legacy services offered to these customers include local and long-distance voice and other ancillary services. In connection with our January 2017 reorganization, we also reassigned our information technology, managed hosting, cloud hosting and hosting area network services from our former business segment to a new non-reportable operating segment. The results of our enterprise and consumer segments are summarized below: Three Months Ended March 31, 2017 2016 (Dollars in millions) Total segment revenues $ 3,768 3,931 Total segment expenses 1,930 1,930 Total segment income $ 1,838 2,001 Total margin percentage 49 % 51 % Enterprise segment: Revenues $ 2,356 2,442 Expenses 1,321 1,319 Income $ 1,035 1,123 Margin percentage 44 % 46 % Consumer segment: Revenues $ 1,412 1,489 Expenses 609 611 Income $ 803 878 Margin percentage 57 % 59 % Additional Changes in Segment Reporting As a part of the implementation of the new organizational structure described in "Segment Data" above, we made several changes with respect to the assignment of certain expenses to our reportable segments, most notably the reassignment of certain marketing and advertising expenses from the consumer segment to the enterprise segment. We have recast our previously-reported segment results for the three months ended March 31, 2016, to conform to the current presentation. Product and Service Categories From time to time, we change the categorization of our products and services, and we may make similar changes in the future. During the second quarter of 2016, we determined that because of declines due to customer migration to other strategic products and services, certain of our enterprise low-bandwidth data services, specifically our private line (including special access) services in our enterprise segment, are more closely aligned with our legacy services than with our strategic services. As a result, we reflect these operating revenues as legacy services, and we have reclassified certain prior period amounts to conform to this change. The revision resulted in a reduction of revenue from strategic services and a corresponding increase in revenue from legacy services of $365 million (net of $1 million of deferred revenue included in other enterprise legacy services) for the three months ended March 31, 2016 . In addition, our enterprise broadband services remain a strategic service and are included in our other enterprise strategic services. We categorize our products, services and revenues among the following four categories: • Strategic services , which include primarily broadband, MPLS, Ethernet, colocation, hosting (including cloud hosting and managed hosting), video (including our facilities-based video services, which we offer in 16 markets), VoIP, information technology and other ancillary services; • Legacy services , which include primarily local and long-distance voice, including the sale of UNEs, private line (including special access), Integrated Services Digital Network ("ISDN") (which use regular telephone lines to support voice, video and data applications), switched access and other ancillary services; • Data integration , which includes the sale of telecommunications equipment located on customers' premises and related products and professional services, such as network management, installation and maintenance of data equipment and building of proprietary fiber-optic broadband networks for our governmental and business customers; and • Other operating revenues, which consist primarily of Connect America Fund ("CAF") support payments, Universal Service Fund ("USF") support payments and USF surcharges. We receive federal support payments from both Phase 1 and Phase 2 of the CAF program, and support payments from both federal and state USF programs. These support payments are government subsidies designed to reimburse us for various costs related to certain telecommunications services, including the costs of deploying, maintaining and operating voice and broadband infrastructure in high-cost rural areas where we are not able to fully recover our costs from our customers. We also collect USF surcharges based on specific items we list on our customers' invoices to fund the FCC's universal service programs. We also generate other operating revenues from the leasing and subleasing of space in our office buildings, warehouses and other properties. Because we centrally manage the activities that generate these other operating revenues, these revenues are not included in our segment revenues. Our operating revenue detail for our products and services consisted of the following categories: Three Months Ended March 31, 2017 2016 (Dollars in millions) Strategic services Enterprise high-bandwidth data services (1) $ 769 738 Other enterprise strategic services (2) 315 315 IT and managed services (3) 152 162 Consumer broadband services (4) 661 667 Other consumer strategic services (5) 103 107 Total strategic services revenues 2,000 1,989 Legacy services Enterprise voice services (6) 573 622 Enterprise low-bandwidth data services (7) 314 365 Other enterprise legacy services (8) 268 287 Consumer voice services (6) 575 634 Other consumer legacy services (9) 73 80 Total legacy services revenues 1,803 1,988 Data integration Enterprise data integration 117 115 IT and managed services data integration 1 — Consumer data integration — 1 Total data integration revenues 118 116 Other revenues High-cost support revenue (10) 168 174 Other revenue (11) 120 134 Total other revenues 288 308 Total revenues $ 4,209 4,401 ______________________________________________________________________ (1) Includes MPLS and Ethernet revenue (2) Includes primarily colocation, broadband, VOIP and video revenue (3) Includes primarily IT services, managed hosting, cloud hosting and hosting area network revenue (4) Includes broadband and related services revenue (5) Includes video and other revenue (6) Includes local and long-distance voice revenue (7) Includes private line (including special access) revenue (8) Includes UNEs, public access, switched access and other ancillary revenue (9) Includes other ancillary revenue (10) Includes CAF Phase 1, CAF Phase 2 and federal and state USF support revenue (11) Includes USF surcharges We recognize revenues in our consolidated statements of operations for certain USF surcharges and transaction taxes that we bill to our customers. Our consolidated statements of operations also reflect the offsetting expense for the amounts we remit to the government agencies. The total amount of such surcharges and transaction taxes that we included in revenues aggregated $130 million and $146 million for the three months ended March 31, 2017 and 2016 , respectively. These USF surcharges, where we record revenue, are included in "other" operating revenues and these transaction taxes are included in "legacy services" revenues. We also act as a collection agent for certain other USF and transaction taxes that we are required by government agencies to bill our customers, for which we do not record any revenue or expense because we only act as a pass-through agent. Allocations of Revenues and Expenses Our segment revenues include all revenues from our strategic, legacy and data integration operations as described in more detail above. Our segment revenues for our two reportable segments are based upon each customer's classification as either enterprise or consumer. We report our segment revenues based upon all services provided to that segment's customers. Our segment expenses for our two reportable segments include specific expenses incurred as a direct result of providing services and products to segment customers, along with selling, general and administrative expenses that are (i) directly associated with specific segment customers or activities and (ii) allocated expenses, which include network expenses, facilities expenses and other expenses such as fleet and real estate expenses. We do not assign depreciation and amortization expense or impairments to our segments, as the related assets and capital expenditures are centrally managed and are not monitored by or reported to the chief operating decision maker ("CODM") by segment. Generally speaking, severance expenses, restructuring expenses and certain centrally managed administrative functions (such as finance, information technology, legal and human resources) are not assigned to our segments. Interest expense is also excluded from segment results because we manage our financing on a consolidated basis and have not allocated assets or debt to specific segments. Other income and expense items are not monitored as a part of our segment operations and are therefore excluded from our segment results. The following table reconciles total reportable segment income to net income: Three Months Ended March 31, 2017 2016 (Dollars in millions) Total reportable segment income $ 1,838 2,001 Non-reportable segment revenues 153 162 Other operating revenues 288 308 Depreciation and amortization (880 ) (976 ) Other operating expenses (768 ) (807 ) Interest expense and other (expense) income, net (324 ) (308 ) Income before income tax expense 307 380 Income tax expense (144 ) (144 ) Net income $ 163 236 We do not have any single customer that provides more than 10% of our total consolidated operating revenues. Substantially all of our consolidated revenues come from customers located in the United States. |