Revenue Recognition | Revenue Recognition Product and Service Categories We categorize our products and services revenue among the following categories for the Business segment: • Compute and Application Services , which include our Edge Cloud services, IT solutions, Unified Communications and Collaboration ("UC&C"), data center, content delivery network ("CDN") and managed security services; • IP and Data Services , which include Ethernet, IP, and VPN data networks, including software-defined wide area networks ("SD WAN") based services, Dynamic Connections and Hyper WAN; • Fiber Infrastructure Services , which include dark fiber, optical services and equipment; and • Voice and Other , which include Time Division Multiplexing ("TDM") voice, private line and other legacy services. Since the first quarter of 2022, we have categorized our products and services revenue among the following categories for the Mass Markets segment: • Fiber Broadband , which includes high speed fiber-based broadband services to residential and small business customers; • Other Broadband , which primarily includes lower speed copper-based broadband services to residential and small business customers; and • Voice and Other, which includes revenues from (i) providing local and long-distance services, professional services, and other ancillary services, and (ii) federal broadband and state support payments. Reconciliation of Total Revenue to Revenue from Contracts with Customers The following tables provide total revenue by segment, sales channel and product category. They also provide the amount of revenue that is not subject to ASC 606, " Revenue from Contracts with Customers " ("ASC 606"), but is instead governed by other accounting standards. The amounts in the tables below include the Latin American business revenues prior to it being sold on August 1, 2022. Three Months Ended September 30, 2022 Three Months Ended September 30, 2021 Total Revenue Adjustments for Non-ASC 606 revenue (1) Total revenue from Contracts with Customers Total Revenue Adjustments for Non-ASC 606 revenue (1) Total revenue from Contracts with Customers (Dollars in millions) Business Segment by Sales Channel and Product Category International and Global Accounts ("IGAM") Compute and Application Services $ 154 (47) 107 183 (71) 112 IP and Data Services 350 — 350 431 — 431 Fiber Infrastructure 199 (33) 166 231 (33) 198 Voice and Other 150 — 150 182 — 182 Total IGAM Revenue 853 (80) 773 1,027 (104) 923 Large Enterprise Compute and Application Services 148 (16) 132 172 (15) 157 IP and Data Services 378 — 378 394 — 394 Fiber Infrastructure 117 (11) 106 143 (11) 132 Voice and Other 201 — 201 233 — 233 Total Large Enterprise Revenue 844 (27) 817 942 (26) 916 Mid-Market Enterprise Compute and Application Services 35 (7) 28 30 (8) 22 IP and Data Services 406 (1) 405 421 (1) 420 Fiber Infrastructure 49 (2) 47 50 (2) 48 Voice and Other 128 — 128 147 — 147 Total Mid-Market Enterprise Revenue 618 (10) 608 648 (11) 637 Wholesale Compute and Application Services 62 (39) 23 46 (39) 7 IP and Data Services 283 — 283 297 — 297 Fiber Infrastructure 165 (28) 137 154 (30) 124 Voice and Other 392 (62) 330 394 (63) 331 Total Wholesale Revenue 902 (129) 773 891 (132) 759 Business Segment by Product Category Compute and Application Services 399 (109) 290 431 (133) 298 IP and Data Services 1,417 (1) 1,416 1,543 (1) 1,542 Fiber Infrastructure 530 (74) 456 578 (76) 502 Voice and Other 871 (62) 809 956 (63) 893 Total Business Segment Revenue 3,217 (246) 2,971 3,508 (273) 3,235 Mass Markets Segment by Product Category Fiber Broadband 160 (4) 156 135 — 135 Other Broadband 580 (55) 525 619 (56) 563 Voice and Other 433 (26) 407 625 (143) 482 Total Mass Markets Revenue 1,173 (85) 1,088 1,379 (199) 1,180 Total Revenue $ 4,390 (331) 4,059 4,887 (472) 4,415 Nine Months Ended September 30, 2022 Nine Months Ended September 30, 2021 Total revenue Adjustments for non-ASC 606 revenue (1) Total revenue from contracts with customers Total revenue Adjustments for non-ASC 606 revenue (1) Total revenue from contracts with customers (Dollars in millions) Business Segment by Sales Channel and Product Category International and Global Accounts ("IGAM") Compute and Application Services $ 521 (191) 330 547 (210) 337 IP and Data Services 1,190 — 1,190 1,287 — 1,287 Fiber Infrastructure 642 (102) 540 665 (95) 570 Voice and Other 495 — 495 559 — 559 Total IGAM Revenue 2,848 (293) 2,555 3,058 (305) 2,753 Large Enterprise Compute and Application Services 473 (45) 428 515 (45) 470 IP and Data Services 1,151 — 1,151 1,192 — 1,192 Fiber Infrastructure 359 (35) 324 403 (38) 365 Voice and Other 622 — 622 730 — 730 Total Large Enterprise Revenue 2,605 (80) 2,525 2,840 (83) 2,757 Mid-Market Enterprise Compute and Application Services 102 (21) 81 94 (25) 69 IP and Data Services 1,229 (3) 1,226 1,291 (4) 1,287 Fiber Infrastructure 148 (6) 142 156 (6) 150 Voice and Other 401 — 401 461 — 461 Total Mid-Market Enterprise Revenue 1,880 (30) 1,850 2,002 (35) 1,967 Wholesale Compute and Application Services 183 (118) 65 141 (120) 21 IP and Data Services 864 — 864 900 — 900 Fiber Infrastructure 480 (84) 396 463 (89) 374 Voice and Other 1,174 (189) 985 1,221 (188) 1,033 Total Wholesale Revenue 2,701 (391) 2,310 2,725 (397) 2,328 Business Segment by Product Category Compute and Application Services 1,279 (375) 904 1,297 (400) 897 IP and Data Services 4,434 (3) 4,431 4,670 (4) 4,666 Fiber Infrastructure 1,629 (227) 1,402 1,687 (228) 1,459 Voice and Other 2,692 (189) 2,503 2,971 (188) 2,783 Total Business Segment Revenue 10,034 (794) 9,240 10,625 (820) 9,805 Mass Markets Segment by Product Category Fiber Broadband 456 (14) 442 387 — 387 Other Broadband 1,786 (166) 1,620 1,899 (166) 1,733 Voice and Other 1,402 (125) 1,277 1,929 (431) 1,498 Total Mass Markets Revenue 3,644 (305) 3,339 4,215 (597) 3,618 Total Revenue $ 13,678 (1,099) 12,579 14,840 (1,417) 13,423 _____________________________________________________________________ (1) Includes regulatory revenue and lease revenue not within the scope of ASC 606. Operating Lease Income Lumen Technologies leases various dark fiber, office facilities, colocation facilities, switching facilities, other network sites and service equipment to third parties under operating leases. Lease and sublease income are included in operating revenue in our consolidated statements of operations. For the three months ended September 30, 2022 and 2021, our gross rental income was $307 million and $329 million, respectively, which represents approximately 7% of our operating revenue for both the three months ended September 30, 2022 and 2021. For the nine months ended September 30, 2022, and 2021, our gross rental income was $978 million and $988 million, respectively, which represents approximately 7% of our operating revenue for both the nine months ended September 30, 2022 and 2021. Customer Receivables and Contract Balances The following table provides balances of customer receivables, contract assets and contract liabilities, net of amounts classified as held for sale, as of September 30, 2022 and December 31, 2021: September 30, 2022 December 31, 2021 (Dollars in millions) Customer receivables (1) $ 1,407 1,493 Contract assets (2) 56 73 Contract liabilities (3) 714 680 ______________________________________________________________________ (1) Reflects gross customer receivables of $1.5 billion and $1.6 billion, net of allowance for credit losses of $84 million and $102 million, at September 30, 2022 and December 31, 2021, respectively. These amounts exclude customer receivables, net, classified as held for sale of $175 million at September 30, 2022 (related to the ILEC business) and $288 million at December 31, 2021 (related to both the Latin American business and the ILEC business). (2) These amounts exclude contract assets classified as held for sale of $7 million at September 30, 2022 (related to the ILEC business) and $9 million at December 31, 2021 (related to both the Latin American business and the ILEC business). (3) These amounts exclude contract liabilities classified as held for sale of $76 million at September 30, 2022 (related to the ILEC business) and $161 million at December 31, 2021 (related to both the Latin American business and the ILEC business). Contract liabilities are consideration we have received from our customers or billed in advance of providing goods or services promised in the future. We defer recognizing this consideration as revenue until we have satisfied the related performance obligation to the customer. Contract liabilities include recurring services billed one month in advance and installation and maintenance charges that are deferred and recognized over the actual or expected contract term, which typically ranges from one Performance Obligations As of September 30, 2022, we expect to recognize approximately $5.9 billion of revenue in the future related to performance obligations associated with existing customer contracts that are partially or wholly unsatisfied. We expect to recognize approximately 69% of this revenue through 2024, with the balance recognized thereafter. These amounts exclude (i) the value of unsatisfied performance obligations for contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed (for example, uncommitted usage or non-recurring charges associated with professional or technical services to be completed), (ii) contracts that are classified as leasing arrangements or government assistance that are not subject to ASC 606, and (iii) the value of unsatisfied performance obligations for contracts which relate to our recently completed divestitures. Contract Costs The following tables provide changes in our contract acquisition costs and fulfillment costs: Three Months Ended September 30, 2022 Three Months Ended September 30, 2021 Acquisition Costs Fulfillment Costs Acquisition Costs Fulfillment Costs (Dollars in millions) (Dollars in millions) Beginning of period balance (1) $ 208 188 271 217 Costs incurred 45 38 43 37 Amortization (49) (35) (51) (37) Change in contract costs held for sale 3 (2) (35) (31) End of period balance (2) $ 207 189 228 186 Nine Months Ended September 30, 2022 Nine Months Ended September 30, 2021 Acquisition Costs Fulfillment Costs Acquisition Costs Fulfillment Costs (Dollars in millions) (Dollars in millions) Beginning of period balance (3) $ 222 186 289 216 Costs incurred 129 119 132 112 Amortization (150) (113) (158) (111) Change in contract costs held for sale 6 (3) (35) (31) End of period balance (2) $ 207 189 228 186 ______________________________________________________________________ (1) Beginning of period balance for the three months ended September 30, 2022 excludes acquisition costs and fulfillment costs classified as held for sale of $31 million and $33 million, respectively (related to both the Latin American business and the ILEC business). (2) Ending of period balance for the three and nine months ended September 30, 2022 excludes acquisition costs and fulfillment costs classified as held for sale of $28 million and $35 million, respectively, related to the ILEC business. Ending of period balance for the three and nine months ended September 30, 2021 excludes acquisition costs and fulfillment costs classified as held for sale of $35 million and $31 million, respectively (related to both the Latin American business and the ILEC business). (3) Beginning of period balance for the nine months ended September 30, 2022 excludes acquisition costs and fulfillment costs classified as held for sale of $34 million and $32 million, respectively (related to both the Latin American business and the ILEC business). Acquisition costs include commission fees paid to employees as a result of obtaining contracts. Fulfillment costs include third party and internal costs associated with the provision, installation and activation of services to customers, including labor and materials consumed for these activities. Deferred acquisition and fulfillment costs are amortized based on the transfer of services on a straight-line basis over the average contract life of approximately 32 months for mass markets customers and 30 months for business customers. Amortized fulfillment costs are included in cost of services and products and amortized acquisition costs are included in selling, general and administrative expenses in our consolidated statements of operations. The amount of these deferred costs that are anticipated to be amortized in the next 12 months are included in other current assets on our consolidated balance sheets. The amount of deferred costs expected to be amortized beyond the next twelve months is included in other non-current assets on our consolidated balance sheets. Deferred acquisition and fulfillment costs are assessed for impairment on a quarterly basis. |