Revenue Recognition - Revenue by Segment, Sales Channel and Product Category (Details) - USD ($) $ in Millions | 3 Months Ended |
Mar. 31, 2023 | Mar. 31, 2022 |
Disaggregation of Revenue [Line Items] | | |
Total revenue | $ 3,738 | $ 4,676 |
Operating Segments | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 3,738 | 4,676 |
Adjustments for non-ASC 606 revenue | (276) | (415) |
Total revenue from contracts with customers | 3,462 | 4,261 |
Operating Segments | Business | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 2,956 | 3,401 |
Adjustments for non-ASC 606 revenue | (230) | (275) |
Total revenue from contracts with customers | 2,726 | 3,126 |
Operating Segments | Business | Grow | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 1,128 | 1,186 |
Adjustments for non-ASC 606 revenue | (176) | (205) |
Total revenue from contracts with customers | 952 | 981 |
Operating Segments | Business | Nurture | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 905 | 1,093 |
Adjustments for non-ASC 606 revenue | (6) | (7) |
Total revenue from contracts with customers | 899 | 1,086 |
Operating Segments | Business | Harvest | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 739 | 947 |
Adjustments for non-ASC 606 revenue | (45) | (61) |
Total revenue from contracts with customers | 694 | 886 |
Operating Segments | Business | Other | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 184 | 175 |
Adjustments for non-ASC 606 revenue | (3) | (2) |
Total revenue from contracts with customers | 181 | 173 |
Operating Segments | Business | Large Enterprise | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 1,194 | 1,442 |
Adjustments for non-ASC 606 revenue | (80) | (105) |
Total revenue from contracts with customers | 1,114 | 1,337 |
Operating Segments | Business | Large Enterprise | Grow | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 550 | 653 |
Adjustments for non-ASC 606 revenue | (79) | (103) |
Total revenue from contracts with customers | 471 | 550 |
Operating Segments | Business | Large Enterprise | Nurture | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 375 | 454 |
Adjustments for non-ASC 606 revenue | 0 | 0 |
Total revenue from contracts with customers | 375 | 454 |
Operating Segments | Business | Large Enterprise | Harvest | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 207 | 276 |
Adjustments for non-ASC 606 revenue | 0 | 0 |
Total revenue from contracts with customers | 207 | 276 |
Operating Segments | Business | Large Enterprise | Other | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 62 | 59 |
Adjustments for non-ASC 606 revenue | (1) | (2) |
Total revenue from contracts with customers | 61 | 57 |
Operating Segments | Business | Mid-Market Enterprise | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 515 | 573 |
Adjustments for non-ASC 606 revenue | (10) | (10) |
Total revenue from contracts with customers | 505 | 563 |
Operating Segments | Business | Mid-Market Enterprise | Grow | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 196 | 185 |
Adjustments for non-ASC 606 revenue | (7) | (8) |
Total revenue from contracts with customers | 189 | 177 |
Operating Segments | Business | Mid-Market Enterprise | Nurture | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 211 | 241 |
Adjustments for non-ASC 606 revenue | 0 | 0 |
Total revenue from contracts with customers | 211 | 241 |
Operating Segments | Business | Mid-Market Enterprise | Harvest | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 100 | 140 |
Adjustments for non-ASC 606 revenue | (1) | (2) |
Total revenue from contracts with customers | 99 | 138 |
Operating Segments | Business | Mid-Market Enterprise | Other | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 8 | 7 |
Adjustments for non-ASC 606 revenue | (2) | 0 |
Total revenue from contracts with customers | 6 | 7 |
Operating Segments | Business | Public Sector | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 430 | 479 |
Adjustments for non-ASC 606 revenue | (19) | (28) |
Total revenue from contracts with customers | 411 | 451 |
Operating Segments | Business | Public Sector | Grow | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 116 | 115 |
Adjustments for non-ASC 606 revenue | (19) | (27) |
Total revenue from contracts with customers | 97 | 88 |
Operating Segments | Business | Public Sector | Nurture | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 106 | 131 |
Adjustments for non-ASC 606 revenue | 0 | 0 |
Total revenue from contracts with customers | 106 | 131 |
Operating Segments | Business | Public Sector | Harvest | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 99 | 124 |
Adjustments for non-ASC 606 revenue | 0 | (1) |
Total revenue from contracts with customers | 99 | 123 |
Operating Segments | Business | Public Sector | Other | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 109 | 109 |
Adjustments for non-ASC 606 revenue | 0 | 0 |
Total revenue from contracts with customers | 109 | 109 |
Operating Segments | Business | Wholesale | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 817 | 907 |
Adjustments for non-ASC 606 revenue | (121) | (132) |
Total revenue from contracts with customers | 696 | 775 |
Operating Segments | Business | Wholesale | Grow | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 266 | 233 |
Adjustments for non-ASC 606 revenue | (71) | (67) |
Total revenue from contracts with customers | 195 | 166 |
Operating Segments | Business | Wholesale | Nurture | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 213 | 267 |
Adjustments for non-ASC 606 revenue | (6) | (7) |
Total revenue from contracts with customers | 207 | 260 |
Operating Segments | Business | Wholesale | Harvest | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 333 | 407 |
Adjustments for non-ASC 606 revenue | (44) | (58) |
Total revenue from contracts with customers | 289 | 349 |
Operating Segments | Business | Wholesale | Other | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 5 | 0 |
Adjustments for non-ASC 606 revenue | 0 | 0 |
Total revenue from contracts with customers | 5 | 0 |
Operating Segments | Mass Markets | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 782 | 1,275 |
Adjustments for non-ASC 606 revenue | (46) | (140) |
Total revenue from contracts with customers | 736 | 1,135 |
Operating Segments | Mass Markets | Fiber Broadband | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 152 | 145 |
Adjustments for non-ASC 606 revenue | (4) | (5) |
Total revenue from contracts with customers | 148 | 140 |
Operating Segments | Mass Markets | Other Broadband | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 369 | 610 |
Adjustments for non-ASC 606 revenue | (33) | (56) |
Total revenue from contracts with customers | 336 | 554 |
Operating Segments | Mass Markets | Voice and Other | | |
Disaggregation of Revenue [Line Items] | | |
Total revenue | 261 | 520 |
Adjustments for non-ASC 606 revenue | (9) | (79) |
Total revenue from contracts with customers | $ 252 | $ 441 |