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Mark Moran: Fantastic. And, and I think that really speaks to, on slide 22 of the investor deck, your positioning of you’re kind of in the middle, uh, you know, when you’re looking at. Operational excellence at scale compared to the large guys, but it’s the uniqueness that really differentiates you from them. And you’ve been around for six years, but for, say, a Marriott at Hilton, it takes 60 to 70 years to create that brand value. What, what has it been that has been the key to success or, or keys to success, if you will, for Salina’s?
Steven O’Hayon: Look, I, I think first of all, we’re not at the, at the place that we want to be yet, and I think that’s what we’re trying to illustrate on that, on that chart, right? If you think, if you think about the y axis being uniqueness of experience and the X axis being operational excellence at scale, nobody’s been able to solve both, right?
Everybody that is creating a experience and an authentic experience is doing it in one or two or 10 maximum places at a time, right? Nobody’s been able to do that and replicate it, right? Nobody’s. Scaling uniqueness, Okay. Just doesn’t work, right? Every scaled business in the world, McDonald’s, Starbucks, Hilton, Marriott, they’re just copy paste, copy paste, copy paste.
And they’re great businesses, but they’re not unique and they’re not authentic. And when you think about the customers that we’re going after in the world that we’re living in today, um, this, this generation of travelers, they want that, right? They want to go. Small town in Costa Rica stay in a hotel, and the people that are coming there for drinks after work are local people.
The art on the walls is local art. The experience is something that is authentic, right, to people that are working in the co-working or small businesses that launch their. They’re coming to work every day and and the activities that they’re doing during the day is surfing. Because that’s what everybody else does.
Like, that’s what people want when they travel. So nobody’s been able to create scale and uniqueness of experience at the same time. And that’s what we’re trying to do. And it’s not easy at all, right? It’s not easy to manage 300, um, differentiated local. Food and restaurants and bars around the world, right?
So we have to become operationally excellent. In order to be able to do that, we have to become probably the most operationally excellent brand in the world in order to be able to do that. And to be honest, today, we’re not there yet. Right? So the key focus of our business today is that, is trying to figure out how to create standardized experience or not a standardized experience, right?
We, we say the following, we’re trying to. Not standardize the product, right? Because that’s what all the other people do. They, they give you the same product every time. We want to give you a different product every time, but we want to standardize the processes that we undergo in order to deliver a unique product every single time.
And that’s a big challenge. That’s what we’re ultra focused on now, is trying to find a way to become really excellent operators. , um, um, like diligent and disciplined in our operation and in our methods and in our standard and in our processes, but surprise you every single time, surprise our guests every single time while making sure that they feel that no matter which scene on the world that they’re going to go to, there’s a certain level of standard they’re going to experience, right?
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