“While client demand continued to be impacted by the COVID-19 pandemic, our team demonstrated consistent progress on our strategic initiatives involving digital Solutions. We remain committed to increasing our existing capabilities and making investments in new business development to support a healthy pipeline of future opportunities. During the quarter, we successfully secured several sizeable contracts, including new multi-million dollar engagements to provide service desk solutions for two West Coast hospitals. Additionally, in response to the increased activity, we meaningfully advanced our pipeline for our recently launched Testing Solutions offerings in North America.”
Gydé concluded, “While we acknowledge that the overall business environment is likely to remain challenging in the near-term, we expect to continue driving incremental progress and growth in CTG’s digital Solutions business and offerings, resulting in increased profitability and yielding significant long-term value for our shareholders.”
Consolidated Third Quarter Results
Revenue in the third quarter of 2020 was $88.6 million, compared with $89.1 million in the second quarter of 2020, and $97.2 million in the third quarter of 2019. The decrease in third quarter revenue as compared with the second quarter primarily reflected a continued transition away from select lower margin staffing business, combined with the typical seasonality the Company experiences during the third quarter. The decrease in revenue as compared with the third quarter of 2019 was in part due to the impact from the COVID-19 pandemic and the transition away from select lower margin staffing business. Currency translation had a positive impact of $1.8 million on revenue in the third quarter, compared with a negative $0.8 million impact in the second quarter of 2020 and a negative $1.6 million impact in the third quarter of 2019.
Cost of services in the third quarter of 2020 were $69.1 million, or 77.9% of revenue, compared with $70.4 million, or 79.0% of revenue, in the second quarter of 2020, and $78.5 million, or 80.7% of revenue, in the third quarter of 2019. SG&A expense in the third quarter of 2020 was $17.7 million, which included $0.6 million in acquisition-related expenses associated with previously acquired businesses. This compared with SG&A expense in the second quarter of 2020 of $16.8 million, which included $0.6 million in severance and $0.4 million in acquisition-related expenses associated with previously acquired businesses. SG&A expense in the third quarter of 2019 was $17.2 million, which included $0.8 million in acquisition-related expenses.
GAAP operating income in the third quarter of 2020 was $1.8 million, or 2.1% of revenue, and included the previously referenced acquisition-related expenses. Non-GAAP operating income in the third quarter of 2020 was $2.4 million, or 2.7% of revenue. GAAP operating income in the second quarter of 2020 was $1.9 million, or 2.1% of revenue, and included the previously referenced severance and acquisition-related expenses totaling $1.0 million. Non-GAAP operating income in the second quarter of 2020 was $2.9 million, or 3.2% of revenue. GAAP operating income in the third quarter of 2019 was $1.5 million, or 1.6% of revenue, and included the previously referenced acquisition-related expenses. Non-GAAP operating income in the third quarter of 2019 was $2.3 million, or 2.4% of revenue. CTG’s operations outside of the U.S. are conducted in local currencies. Accordingly, fluctuations in currency valuation for the countries in which the Company operates generally have minimal impact on operating results; these fluctuations increased operating income by less than $0.1 million in the third quarter of 2020.
GAAP net income in the third quarter of 2020 was $2.8 million, or $0.20 per diluted share, which included a net $0.2 million of non-operating income, or $0.02 per diluted share, comprised of a gain from non-taxable life insurance offset by acquisition-related expenses. Non-GAAP net income was $2.6 million, or $0.18 per diluted share. Additionally, both GAAP and non-GAAP net income in the third quarter of 2020 included a tax benefit of $0.08 per diluted share associated with a change in legislation during the quarter. Net income in the second quarter of 2020 was $1.8 million, or $0.12 per diluted share, which included a net $0.4 million of non-operating income, or $0.02 per diluted share, comprised of gains from non-taxable life insurance and the sale of a building offset by severance and acquisition-related expenses. Excluding these items, non-GAAP net income in the second quarter of 2020 was $1.4 million, or $0.10 per diluted share. GAAP net income in the third quarter of 2019 was $0.9 million, or $0.06 per diluted share, which included $0.5 million, or $0.04 per diluted share in acquisition-related expenses, and non-GAAP net income was $1.4 million or $0.10 per diluted share.
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