Crawford & Company (CRD-B) 10-Q 9 May 16 2016 Q1 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	3 Months Ended
	Mar. 31, 2016	Apr. 29, 2016
Document Information
Entity Registrant Name	CRAWFORD & CO
Entity Central Index Key	25,475
Document Type	10-Q
Document Period End Date	Mar. 31, 2016
Amendment Flag	false
Document Fiscal Year Focus	2,016
Document Fiscal Period Focus	Q1
Current Fiscal Year End Date	--12-31
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Accelerated Filer
Common Class A
Document Information
Entity Common Stock, Shares Outstanding		30,662,590
Common Class B
Document Information
Entity Common Stock, Shares Outstanding		24,690,172

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Revenues:
Revenues before reimbursements	$ 277,234	$ 287,777
Reimbursements	13,674	18,839
Total revenues	290,908	306,616
Costs and Expenses:
Costs of services provided, before reimbursements	201,433	219,323
Reimbursements	13,674	18,839
Total costs of services	215,107	238,162
Selling, general, and administrative expenses	56,797	60,387
Corporate interest expense, net of interest income of $70 and $165, respectively	2,768	1,864
Restructuring and special charges	2,417	1,063
Total Costs and Expenses	277,089	301,476
Other Income	117	382
Income Before Income Taxes	13,936	5,522
Provision for Income Taxes	5,307	2,241
Net Income	8,629	3,281
Net Loss (Income) Attributable to Noncontrolling Interests	1	(295)
Net Income Attributable to Shareholders of Crawford & Company	$ 8,630	$ 2,986
Common Class A
Earnings Per Share - Basic:
Earnings Per Share - Basic (usd per share)	$ 0.17	$ 0.06
Earnings Per Share - Diluted:
Earnings Per Share - Diluted (usd per share)	$ 0.16	$ 0.06
Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Weighted Average Shares Used to Compute Basic Earnings Per Share (shares)	30,545	30,521
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted Average Shares Used to Compute Diluted Earnings Per Share (shares)	30,810	31,012
Cash Dividends Per Share:
Cash Dividends Per Share (usd per share)	$ 0.07	$ 0.07
Common Class B
Earnings Per Share - Basic:
Earnings Per Share - Basic (usd per share)	0.15	0.04
Earnings Per Share - Diluted:
Earnings Per Share - Diluted (usd per share)	$ 0.14	$ 0.04
Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Weighted Average Shares Used to Compute Basic Earnings Per Share (shares)	24,690	24,690
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Weighted Average Shares Used to Compute Diluted Earnings Per Share (shares)	24,690	24,690
Cash Dividends Per Share:
Cash Dividends Per Share (usd per share)	$ 0.05	$ 0.05

Condensed Consolidated Stateme3

Condensed Consolidated Statements of Operations (Parentheticals) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Income Statement [Abstract]
Interest income	$ 70	$ 165

Condensed Consolidated Stateme4

Condensed Consolidated Statements of Comprehensive Income (Loss) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Statement of Comprehensive Income [Abstract]
Net Income	$ 8,629	$ 3,281
Other Comprehensive (Loss) Income:
Net foreign currency translation loss, net of tax benefit of $0 and $0, respectively	(2,417)	(10,633)
Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $1,106 and $1,076, respectively	2,141	2,765
Other Comprehensive Loss	(276)	(7,868)
Comprehensive Income (Loss)	8,353	(4,587)
Comprehensive loss attributable to noncontrolling interests	614	128
Comprehensive Income (Loss) Attributable to Shareholders of Crawford & Company	$ 8,967	$ (4,459)

Condensed Consolidated Stateme5

Condensed Consolidated Statements of Comprehensive Income (Loss) (Parentheticals) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Statement of Comprehensive Income [Abstract]
OCI, Tax on foreign currency translation losses	$ 0	$ 0
OCI, Tax on amortization of actuarial losses on retirement plans included in net periodic pension cost	$ 1,106	$ 1,076

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2016	Dec. 31, 2015	[1]
Current Assets:
Cash and cash equivalents	$ 53,626	$ 76,066
Accounts receivable, less allowance for doubtful accounts of $13,001 and $13,133, respectively	159,634	164,596
Unbilled revenues, at estimated billable amounts	107,754	98,659
Income taxes receivable	4,255	4,255
Prepaid expenses and other current assets	27,692	26,601
Total Current Assets	352,961	370,177
Property and Equipment:
Property and equipment	136,165	140,383
Less accumulated depreciation	(101,022)	(102,331)
Net Property and Equipment	35,143	38,052
Other Assets:
Goodwill	94,155	95,616
Intangible assets arising from business acquisitions, net	98,980	104,861
Capitalized software costs, net	80,708	79,996
Deferred income tax assets	46,695	47,371
Other noncurrent assets	46,548	47,333
Total Other Assets	367,086	375,177
TOTAL ASSETS	755,190	783,406
Current Liabilities:
Short-term borrowings	23,118	19,958
Accounts payable	39,130	44,615
Accrued compensation and related costs	59,051	68,843
Self-insured risks	14,078	14,122
Income taxes payable	5,489	4,419
Deferred rent	13,067	13,303
Other accrued liabilities	44,559	44,577
Deferred revenues	43,954	46,552
Current installments of long-term debt and capital leases	1,767	1,959
Total Current Liabilities	244,213	258,348
Noncurrent Liabilities:
Long-term debt and capital leases, less current installments	214,255	225,365
Deferred revenues	26,415	26,592
Self-insured risks	9,178	9,354
Accrued pension liabilities	118,064	121,732
Other noncurrent liabilities	16,977	17,664
Total Noncurrent Liabilities	384,889	400,707
Shareholders' Investment:
Additional paid-in capital	43,744	41,936
Retained earnings	244,418	239,161
Accumulated other comprehensive loss	(222,293)	(222,631)
Shareholders' Investment Attributable to Shareholders of Crawford & Company	121,110	113,693
Noncontrolling interests	4,978	10,658
Total Shareholders' Investment	126,088	124,351
TOTAL LIABILITIES AND SHAREHOLDERS' INVESTMENT	755,190	783,406
Common Class A
Shareholders' Investment:
Class A common stock, $1.00 par value; 50,000 shares authorized; 30,551 and 30,537 shares issued and outstanding at March 31, 2016 and December 31, 2015, respectively. Class B common stock, $1.00 par value; 50,000 shares authorized; 24,690 shares issued and outstanding	30,551	30,537
Common Class B
Shareholders' Investment:
Class A common stock, $1.00 par value; 50,000 shares authorized; 30,551 and 30,537 shares issued and outstanding at March 31, 2016 and December 31, 2015, respectively. Class B common stock, $1.00 par value; 50,000 shares authorized; 24,690 shares issued and outstanding	$ 24,690	$ 24,690
[1]	Derived from the audited Consolidated Balance Sheet

Condensed Consolidated Balance7

Condensed Consolidated Balance Sheets (Parentheticals) - USD ($) $ in Thousands	Mar. 31, 2016	Dec. 31, 2015	[1]
Current Assets:
Allowance for doubtful accounts	$ 13,001	$ 13,133
Common Class A
Shareholders' Investment:
Par or stated value per share (usd per share)	$ 1	$ 1
Shares authorized (shares)	50,000,000	50,000,000
Shares issued (shares)	30,551,000	30,537,000
Shares outstanding (shares)	30,551,000	30,537,000
Common Class B
Shareholders' Investment:
Par or stated value per share (usd per share)	$ 1	$ 1
Shares authorized (shares)	50,000,000	50,000,000
Shares issued (shares)	24,690,000	24,690,000
Shares outstanding (shares)	24,690,000	24,690,000
[1]	Derived from the audited Consolidated Balance Sheet.

Condensed Consolidated Stateme8

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016		Mar. 31, 2015
Cash Flows From Operating Activities:
Net income	$ 8,629		$ 3,281
Reconciliation of net income to net cash used in operating activities:
Depreciation and amortization	10,294		10,815
Stock-based compensation	729		404
(Gain) loss on disposals of property and equipment, net	(175)		31
Changes in operating assets and liabilities, net of effects of acquisitions and dispositions:
Accounts receivable, net	2,969		15,507
Unbilled revenues, net	(10,887)		(16,612)
Accrued or prepaid income taxes	51		(6)
Accounts payable and accrued liabilities	(12,552)		(22,719)
Deferred revenues	(2,417)		4,155
Accrued retirement costs	(4,074)		(8,781)
Prepaid expenses and other operating activities	2,281		(1,716)
Net cash used in operating activities	(5,152)		(15,641)
Cash Flows From Investing Activities:
Acquisitions of property and equipment	(1,535)		(2,032)
Capitalization of computer software costs	(4,513)		(5,643)
Payments for business acquisitions, net of cash acquired	(3,672)		(66,077)
Net cash used in investing activities	(9,720)		(73,752)
Cash Flows From Financing Activities:
Cash dividends paid	(3,373)		(3,373)
Payments related to shares received for withholding taxes under stock-based compensation plans	(4)		0
Proceeds from shares purchased under employee stock-based compensation plans	18		9
Repurchases of common stock	0		(137)
Increases in short-term and revolving credit facility borrowings	33,193		110,273
Payments on short-term and revolving credit facility borrowings	(34,006)		(25,002)
Payments on capital lease obligations	(491)		(552)
Other financing activities	(1,286)		0
Net cash (used in) provided by financing activities	(5,949)		81,218
Effects of exchange rate changes on cash and cash equivalents	(1,619)		(3,439)
Decrease in cash and cash equivalents	(22,440)		(11,614)
Cash and cash equivalents at beginning of year	76,066	[1]	52,456
Cash and cash equivalents at end of period	$ 53,626		$ 40,842
[1]	Derived from the audited Consolidated Balance Sheet

Condensed Consolidated Stateme9

Condensed Consolidated Statements of Shareholders' Investment - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016		Mar. 31, 2015
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	$ 124,351	[1]	$ 179,353
Net Income	8,629		3,281
Other comprehensive income (loss)	(276)		(7,868)
Cash dividends paid	(3,373)		(3,373)
Stock-based compensation	729		404
Common stock activity, net	14		(128)
Acquisition of noncontrolling interests	(3,800)
Dividends paid to noncontrolling interests	(186)
Increase in value of noncontrolling interest due to acquisition			5,926
Ending Balance	126,088		177,595
Shareholders' Investment Attributable to Shareholders of Crawford & Company
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	113,693		172,937
Net Income	8,630		2,986
Other comprehensive income (loss)	338		(7,445)
Cash dividends paid	(3,373)		(3,373)
Stock-based compensation	729		404
Common stock activity, net	14		(128)
Acquisition of noncontrolling interests	1,079
Ending Balance	121,110		165,381
Additional Paid-In Capital
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	41,936		38,617
Stock-based compensation	729		404
Common stock activity, net			(44)
Acquisition of noncontrolling interests	1,079
Ending Balance	43,744		38,977
Retained Earnings
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	239,161		301,091
Net Income	8,630		2,986
Cash dividends paid	(3,373)		(3,373)
Common stock activity, net			(120)
Ending Balance	244,418		300,584
Accumulated Other Comprehensive Loss
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	(222,631)		(221,958)
Other comprehensive income (loss)	338		(7,445)
Ending Balance	(222,293)		(229,403)
Noncontrolling Interests
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	10,658		6,416
Net Income	(1)		295
Other comprehensive income (loss)	(614)		(423)
Acquisition of noncontrolling interests	(4,879)
Dividends paid to noncontrolling interests	(186)
Increase in value of noncontrolling interest due to acquisition			5,926
Ending Balance	4,978		12,214
Common Class A | Common Stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	30,537		30,497
Common stock activity, net	14		36
Ending Balance	30,551		30,533
Common Class B | Common Stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	24,690		24,690
Common stock activity, net	0		0
Ending Balance	$ 24,690		$ 24,690
[1]	Derived from the audited Consolidated Balance Sheet

Basis of Presentation

Basis of Presentation	3 Months Ended
	Mar. 31, 2016
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	Basis of Presentation The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the "SEC"). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements. Operating results for the three months ended, and the Company's financial position as of, March 31, 2016 are not necessarily indicative of the results or financial position that may be expected for the year ending December 31, 2016 or for other future periods. The financial results from the Company's operations outside of the U.S., Canada, the Caribbean, and certain subsidiaries in the Philippines, are reported and consolidated on a two-month delayed basis (fiscal year-end of October 31) as permitted by GAAP in order to provide sufficient time for accumulation of their results. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. In the opinion of management, all adjustments (consisting only of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. There have been no material changes to our significant accounting policies and estimates from those disclosed in the Company's Annual Report on Form 10-K for the year ended December 31, 2015 . Certain prior period amounts among the segments have been reclassified to conform to the current presentation. These reclassifications had no effect on the Company's reported consolidated results. Significant intercompany transactions have been eliminated in consolidation. The Condensed Consolidated Balance Sheet information presented herein as of December 31, 2015 has been derived from the audited consolidated financial statements as of that date, but does not include all of the information and footnotes required by GAAP for complete financial statements. For further information, refer to the consolidated financial statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2015 . The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan . At March 31, 2016 and December 31, 2015 , the liabilities of the deferred compensation plan were $9,357,000 and $9,861,000 , respectively, which represented obligations of the Company rather than of the rabbi trust, and the values of the assets held in the related rabbi trust were $15,971,000 and $15,881,000 , respectively. These liabilities and assets are included in "Other noncurrent liabilities" and "Other noncurrent assets," respectively, on the Company's unaudited Condensed Consolidated Balance Sheets. The Company owns 51% of the capital stock of Lloyd Warwick International Limited ("LWI"). The Company has also agreed to provide financial support to LWI of up to approximately $10,000,000 . Because of this controlling financial interest, and because Crawford has the obligation to absorb certain of LWI's losses through the additional financial support that LWI may require, LWI is considered a VIE of the Company. LWI also does not meet the business scope exception, as Crawford provides more than half of its financial support, and because LWI lacks sufficient equity at risk to permit it to carry on its activities without this additional financial support. Creditors of LWI have no recourse to Crawford's general credit. Accordingly, Crawford is considered the primary beneficiary and consolidates LWI. Total assets and liabilities of LWI as of March 31, 2016 were $8,308,000 and $11,306,000 , respectively. Total assets and liabilities of LWI as of December 31, 2015 were $8,831,000 and $11,841,000 , respectively. Included in LWI's total liabilities is a loan from Crawford of $9,867,000 and $10,214,000 as of March, 31, 2016 and December 31, 2015 respectively.

Business Acquisitions

Business Acquisitions	3 Months Ended
	Mar. 31, 2016
Business Combinations [Abstract]
Business Acquisitions	Business Acquisitions On December 1, 2014, the Company acquired 100% of the capital stock of GAB Robins Holdings UK Limited ("GAB Robins"), a U.K. based international loss adjusting and claims management provider, for cash consideration of $71,812,000 . During 2015, the Company paid an additional $2,182,000 related to net debt and net working capital adjustments under the terms of the acquisition agreement, which increased the purchase price to $73,994,000 . The purchase was accounted for under the guidance of Accounting Standards Codification ("ASC") 805-10 as a business combination under the acquisition method. As a requirement of accounting under the acquisition method, all identifiable assets acquired and liabilities assumed and noncontrolling interests were recognized using fair value measurements. During the measurement period since the acquisition, adjustments were made to the preliminary valuations under purchase accounting for receivables, prepaid and other current assets acquired, other current liabilities assumed, and a payment for adjustments to net debt and net working capital based on additional information gathered. These measurement period adjustments did not affect amounts recorded to the income statement. The measurement period has ended and the acquisition accounting has been finalized during the period ended March 31, 2016. The purchase price included $6,329,000 placed in escrow for up to two years related to certain acquired contingencies per the terms of the acquisition agreement. As of March 31, 2016 , $1,600,000 of the escrowed amount has been released. The acquisition was funded primarily through borrowings in the U.K. under the Company's credit facility. The following table summarizes the final purchase price allocation to the tangible and intangible assets acquired and liabilities assumed and noncontrolling interests in the GAB Robins acquisition included in the Company's condensed consolidated financial statements on the two-month delayed basis as discussed above: (in thousands) Opening Balance Sheet, Adjusted as of March 31, 2016 Assets Cash and cash equivalents $ 5,735 Accounts receivable 19,182 Unbilled revenues, at estimated billable amounts 6,791 Prepaid expenses and other current assets 7,443 Property and equipment 4,083 Goodwill 18,986 Intangible assets 40,535 Other noncurrent assets 1,933 Deferred income tax assets 2,120 Total Assets $ 106,808 Liabilities Other current liabilities $ 22,741 Noncurrent liabilities 4,580 Total Liabilities 27,321 Net Assets Acquired, Before Noncontrolling Interests 79,487 Noncontrolling interests 5,493 Net Assets Acquired, Net of Noncontrolling Interests $ 73,994 Intangible assets acquired include customer relationships, trademarks, internally developed software and non-compete agreements. The intangibles acquired are made up largely of customer relationships of $38,210,000 being amortized over an estimated life of 14 years, and the remaining intangible assets listed above are being amortized over periods ranging from two to five years. For the three months ended March 31, 2016 the Company recognized amortization expense of $896,000 in its unaudited condensed consolidated financial statements related to these intangibles. Goodwill is attributable to the synergies of the work force in place and business resources as a result of the combination of the companies. Goodwill attributable to the acquisition will not be deductible for tax purposes. For the three months ended March 31, 2016 and 2015, GAB Robins accounted for $20,845,000 and $16,275,000 of the Company's consolidated revenues before reimbursements, respectively. The results of GAB Robins are reported in the International segment. For the three months ended March 31, 2016 , GAB Robins contribution to the Company's earnings and earnings per share were not material to the unaudited condensed consolidated financial statements and as such, no pro forma information is required to be presented. On December 15, 2015, the Company acquired an additional 36% of the capital stock of GAB Robins Aviation Limited, a U.K.-based international aviation loss adjusting and claims management provider, for $3,672,000 , bringing its total ownership interest to 95% . The Company acquired its initial 59% ownership interest in GAB Robins Aviation Limited through its acquisition of GAB Robins and because of its controlling financial interest, the Company consolidates GAB Robins Aviation Limited. The Company accounted for this subsequent acquisition as an equity transaction in line with ASC 810-10.

Recently Issued Accounting Stan

Recently Issued Accounting Standards	3 Months Ended
	Mar. 31, 2016
Accounting Changes and Error Corrections [Abstract]
Recently Issued Accounting Standards	Recently Issued Accounting Standards Improvements to Employee Share-Based Payment Accounting In March, 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2016-09, "Improvements to Employee Share-Based Payment Accounting." This update was issued as part of a simplification effort for the accounting of share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows. The amendment is effective for annual periods beginning after December 15, 2016, and interim periods thereafter. Early adoption is permitted. The Company is currently evaluating the effect this amendment may have on its results of operations, financial condition and cash flows. Simplifying the Transition to the Equity Method of Accounting In March 2016, the FASB issued ASU 2016-07, "Simplifying the Transition to the Equity Method of Accounting." This update eliminates the requirement that when an investment qualifies for use of the equity method as a result of an increase in the level of ownership interest or degree of influence, an investor must adjust the investment, results of operations, and retained earnings retroactively on a step-by-step basis as if the equity method had been in effect during all previous periods that the investment had been held. The amendments in this update are effective for all entities for fiscal years, and interim periods thereafter, beginning after December 15, 2016. The Company is currently evaluating the effect this amendment may have on its results of operations, financial condition and cash flows. Financial Accounting for Leases In February 2016, the FASB issued ASU 2016-02, "Financial Accounting for Leases." Under the new guidance, a lessee will be required to recognize assets and liabilities for leases with lease terms of more than 12 months. Consistent with current GAAP, the recognition, measurement, and presentation of expenses and cash flows arising from a lease by a lessee primarily will depend on its classification as a finance or operating lease. However, unlike current GAAP, which requires only capital leases to be recognized on the balance sheet, this ASU will require both types of leases to be recognized on the balance sheet. The ASU also will require disclosures to help investors and other financial statement users better understand the amount, timing, and uncertainty of cash flows arising from leases. These disclosures include qualitative and quantitative requirements, providing additional information about the amounts recorded in the financial statements. The update is effective for annual periods beginning after December 15, 2018, and interim periods thereafter. Early adoption is permitted. The Company is currently evaluating the effect this update may have on its results of operations, financial condition and cash flows. Revenue from Contracts with Customers In May 2014, the FASB issued ASU 2014-09, "Revenue from Contracts with Customers." Under ASU 2014-09, companies will be required to recognize revenue to depict the transfer of goods or services to customers in amounts that reflect the consideration (that is, payment) to which the company expects to be entitled in exchange for those goods or services. The new standard also will result in enhanced disclosures about revenue, provide guidance for transactions that were not previously addressed comprehensively (for example, service revenue and contract modifications) and modify guidance for multiple-element arrangements. In August 2015, the FASB issued ASU 2015-14, which deferred by one year the effective date of ASU 2014-09. The one year deferral of the effective date of this standard changes the effective date for the Company to January 1, 2018. Early adoption is permitted, but not before the original effective date. During March 2016 the FASB issued ASU 2016-08, "Principal versus Agent Considerations (Reporting Revenue Gross versus Net)." The amendments in this update clarify the implementation guidance on principal versus agent consideration. Additionally, ASU 2016-10, "Revenue from Contracts with Customers: Identifying Performance Obligations and Licensing," was issued on April 14, 2016 to clarify the identification of performance obligations and the licensing implementation guidance. Both of the above amendments to the guidance were issued with the same effective dates as ASU 2014-09. The Company is currently evaluating its arrangements with customers and revenue streams against the requirements of this standard. Accounting for Fees Paid in a Cloud Computing Arrangement In April 2015, the FASB issued ASU 2015-05, "Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40), Customer's Accounting for Fees Paid in a Cloud Computing Arrangement." This ASU amended guidance on internal use software to clarify how customers in cloud computing arrangements should determine whether the arrangement includes a software license. The new guidance specifies that these licenses should be accounted for as licenses of intangible assets. The guidance is effective for annual periods, including interim periods within those annual periods beginning after December 15, 2015. The Company has adopted this guidance and it did not have any material effect on its results of operations, financial condition and cash flows. Amendments to the Consolidation Analysis In February 2015, FASB issued ASU 2015-02, "Consolidation (topic 810): Amendments to the Consolidation Analysis." ASU 2015-02 focuses on the consolidation evaluation for reporting organizations (public and private companies) that are required to evaluate whether they should consolidate certain legal entities. The standard is effective for fiscal years beginning after December 15, 2015, and interim periods within those years. The Company adopted this standard during the quarter ended March 31, 2016 with no impact to its results of operations, financial condition and cash flows.

Derivative Instruments

Derivative Instruments	3 Months Ended
	Mar. 31, 2016
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Derivative Instruments	Derivative Instruments In February 2011, the Company entered into a U.S. dollar and Canadian dollar ("CAD") cross currency basis swap with an initial notional amount of CAD 34,749,000 as an economic hedge to an intercompany note payable to the U.S. parent by a Canadian subsidiary. The cross currency basis swap requires the Canadian subsidiary to deliver quarterly payments of CAD 589,000 to the counterparty and entitles the U.S. parent to receive quarterly payments of U.S. $593,000 . The Canadian subsidiary also makes interest payments to the counterparty based on 3-month Canada Bankers Acceptances plus a spread, and the U.S. parent receives payments based on U.S. 3-month LIBOR. The cross currency basis swap expires on September 30, 2025. The Company has elected to not designate this swap as a hedge of the intercompany note from the Canadian subsidiary. Accordingly, changes in the fair value of this swap, as well as changes in the value of the intercompany note, are recorded as gains or losses in "Selling, general, and administrative expenses" in the Compan y's unaudited Condensed Consolidated Statements of Operations over the term of the swap and are expected to substantially offset one another. The changes in the fair value of the cross currency basis swap will not exactly offset changes in the value of the intercompany note, as the fair value of this swap is determined based on forward rates while the value of the intercompany note is determined based on end of period spot rates. The net gains and losses for the three months ended March 31, 2016 and 2015 were not significant. The Company believes there have been no material changes in the creditworthiness of the counterparty to this cross currency basis swap agreement and believes the risk of nonperformance by such party is minimal. This swap agreement contains a provision providing that if the Company is in default under its credit facility, the Company may also be deemed to be in default under the swap agreement. If there were such a default, the Company could be required to contemporaneously settle some or all of the obligation under the swap agreement at values determined at the time of default. At March 31, 2016 , no such default existed, and the Company had no assets posted as collateral under its swap agreement.

Income Taxes

Income Taxes	3 Months Ended
	Mar. 31, 2016
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes The Company's consolidated effective income tax rate may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from the Company's various domestic and international operations, which are subject to income taxes at different rates, the Company's ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. At March 31, 2016 , the Company estimates that its effective income tax rate for 2016 will be approximately 38% after considering known discrete items. The Company's effective tax rate was lower in the 2016 period compared with the comparable period of 2015 primarily due to the permanent extension of the U.S. federal research and development credit, fluctuations in the mix of income earned, changes in enacted tax rates, and lower current year losses in jurisdictions with lower tax rates or in jurisdictions where the losses are unable to be benefited.

Defined Benefit Pension Plans

Defined Benefit Pension Plans	3 Months Ended
	Mar. 31, 2016
Defined Benefit Pension Plans and Defined Benefit Postretirement Plans Disclosure [Abstract]
Defined Benefit Pension Plans	Defined Benefit Pension Plans Net periodic benefit cost related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Operations for the three months ended March 31, 2016 and 2015 included the following components: Three months ended (in thousands) March 31, March 31, Service cost $ 290 $ 761 Interest cost 7,909 8,227 Expected return on assets (9,820 ) (10,501 ) Amortization of actuarial loss 3,277 3,312 Net periodic benefit cost $ 1,656 $ 1,799 For the three -month period ended March 31, 2016 , the Company made contributions of $3,000,000 and $1,565,000 to its U.S. and U.K. defined benefit pension plans, respectively, compared with contributions of $3,000,000 and $1,678,000 , respectively, in the comparable period in 2015 . The Company is not required to make any additional contributions to its U.S. or U.K. defined benefit pension plans for the remainder of 2016; however, the Company expects to make additional contributions of approximately $6,000,000 and $4,735,000 to its U.S. and U.K. plans, respectively, during the remainder of 2016 .

Net Income Attributable to Shar

Net Income Attributable to Shareholders of Crawford & Company per Common Share	3 Months Ended
	Mar. 31, 2016
Earnings Per Share [Abstract]
Net Income Attributable to Shareholders of Crawford & Company per Common Share	Net Income Attributable to Shareholders of Crawford & Company per Common Share The Company computes earnings per share of its non-voting Class A Common Stock ("CRDA") and voting Class B Common Stock ("CRDB") using the two-class method, which allocates the undistributed earnings in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRDA shares than on the CRDB shares, subject to certain limitations. In periods when the dividend is the same for CRDA and CRDB or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings per share for CRDA and CRDB. During the first quarters of 2016 and 2015 the Board of Directors declared a higher dividend on CRDA than on CRDB. The computations of basic net income attributable to shareholders of Crawford & Company per common share were as follows: Three months ended March 31, March 31, (in thousands, except per share amounts) CRDA CRDB CRDA CRDB Earnings per share - basic: Numerator: Allocation of undistributed earnings (loss) $ 2,907 $ 2,350 $ (214 ) $ (173 ) Dividends paid 2,138 1,235 2,138 1,235 Net income attributable to common shareholders, basic $ 5,045 $ 3,585 $ 1,924 $ 1,062 Denominator: Weighted-average common shares outstanding, basic 30,545 24,690 30,521 24,690 Earnings per share - basic $ 0.17 $ 0.15 $ 0.06 $ 0.04 The computations of diluted net income attributable to shareholders of Crawford & Company per common share were as follows: Three months ended March 31, March 31, (in thousands, except per share amounts) CRDA CRDB CRDA CRDB Earnings per share - diluted: Numerator: Allocation of undistributed earnings (loss) $ 2,918 $ 2,339 $ (215 ) $ (172 ) Dividends paid 2,138 1,235 2,138 1,235 Net income attributable to common shareholders, diluted $ 5,056 $ 3,574 $ 1,923 $ 1,063 Denominator: Weighted-average common shares outstanding, basic 30,545 24,690 30,521 24,690 Weighted-average effect of dilutive securities 265 — 491 — Weighted-average common shares outstanding, diluted 30,810 24,690 31,012 24,690 Earnings per share - diluted $ 0.16 $ 0.14 $ 0.06 $ 0.04 Listed below are the shares excluded from the denominator in the above computation of diluted earnings per share for CRDA because their inclusion would have been antidilutive: Three months ended (in thousands) March 31, March 31, Shares underlying stock options excluded due to the options' respective exercise prices being greater than the average stock price during the period 471 15 Performance stock grants excluded because performance conditions have not been met (1) 1,097 1,488 ________________________________________________ (1) Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating earnings per share until the performance measurements have been achieved. The performance measurements for approximately 574,000 shares of the Company's outstanding performance stock grants as of March 31, 2016 are expected to be achieved by December 31, 2016 . The following table details shares issued during the three months ended March 31, 2016 and March 31, 2015 . These shares are included from their dates of issuance in the weighted-average common shares used to compute basic earnings per share for CRDA in the table above. There were no shares of CRDB issued during any of these periods. Three months ended (in thousands) March 31, March 31, CRDA issued under non-employee director stock plan 6 48 CRDA issued under the U.K. ShareSave Scheme 7 — CRDA issued under the Executive Stock Bonus Plan 1 4 The Company's share repurchase authorization, approved in August 2014, provides the Company with the ability to repurchase up to 2,000,000 shares of CRDA or CRDB (or both) through July 2017 (the "2014 Repurchase Authorization"). Under the 2014 Repurchase Authorization, repurchases may be made in open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable contractual and regulatory restrictions. During the three months ended March 31, 2016 , the Company did not repurchase any shares. During the three months ended March 31, 2015 , the Company repurchased 17,700 shares of CRDA at an average cost of $7.79 per share. The Company did not repurchase any shares of CRDB during either of these periods.

Accumulated Other Comprehensive

Accumulated Other Comprehensive Loss	3 Months Ended
	Mar. 31, 2016
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Accumulated Other Comprehensive Loss	Accumulated Other Comprehensive Loss Comprehensive income (loss) for the Company consists of the total of net income, foreign currency translation adjustments, and accrued pension and retiree medical liability adjustments. The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows: Three months ended March 31, 2016 (in thousands) Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Beginning balance $ (24,347 ) $ (198,284 ) $ (222,631 ) Other comprehensive loss before reclassifications (1,803 ) — (1,803 ) Amounts reclassified from accumulated other comprehensive income — 2,141 2,141 Net current period other comprehensive (loss) income (1,803 ) 2,141 338 Ending balance $ (26,150 ) $ (196,143 ) $ (222,293 ) Three months ended March 31, 2015 (in thousands) Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Beginning balance (4,659 ) (217,299 ) $ (221,958 ) Other comprehensive loss before reclassifications (10,210 ) — (10,210 ) Amounts reclassified from accumulated other comprehensive income — 2,765 2,765 Net current period other comprehensive (loss) income (10,210 ) 2,765 (7,445 ) Ending balance $ (14,869 ) $ (214,534 ) $ (229,403 ) ________________________________________________ (1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Selling, general, and administrative expenses" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details. The other comprehensive loss amounts attributable to noncontrolling interests shown in the Company's unaudited Condensed Consolidated Statements of Shareholders' Investment are foreign currency translation adjustments.

Fair Value Measurements

Fair Value Measurements	3 Months Ended
	Mar. 31, 2016
Fair Value Disclosures [Abstract]
Fair Value Measurements	Fair Value Measurements The following table presents the Company's assets and liabilities that are measured at fair value on a recurring basis and that are categorized using the fair value hierarchy: Fair Value Measurements at March 31, 2016 Significant Other Significant Quoted Prices in Observable Unobservable Active Markets Inputs Inputs (in thousands) Total (Level 1) (Level 2) (Level 3) Assets: Money market funds (1) $ 10,020 $ 10,020 $ — $ — Derivative not designated as hedging instrument: Cross currency basis swap (2) 4,828 — 4,828 — Liabilities: Contingent earnout liability (3) 1,796 — — 1,796 ________________________________________________ (1) The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents." (2) The fair value of the cross currency basis swap was derived from a discounted cash flow analysis based on the terms of the swap and the forward curves for foreign currency rates and interest rates adjusted for the counterparty's credit risk. The fair value of the cross currency basis swap is included in "Other noncurrent assets" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of the cross currency basis swap. (3) The fair value of the contingent earnout liability for the 2014 acquisition of Buckley Scott Holdings Limited ("Buckley Scott") was e stimated using an internally-prepared probability-weighted discounted cash flow analysis. The fair value analysis relied upon both Level 2 data (publicly observable data such as market interest rates and capital structures of peer companies) and Level 3 data (internal data such as the Company's operating projections). As such, the liability is a Level 3 fair value measurement. The valuation is sensitive to Level 3 data, with a maximum possible earnout of $1,862,000 at March 31, 2016 . As such, the fair value is not expected to vary materially from the balance recorded. The fair value of the contingent earnout liability is included in "Other accrued liabilities" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of the contingent earnout agreement. The fair value of the earnout was $1,921,000 , with a maximum possible earnout of $2,027,000 , at December 31, 2015 . The change in the Level 3 fair value at March 31, 2016 was due to foreign currency translation adjustments and inputed interest. Fair Value Disclosures There were no transfers of assets between fair value levels during the quarter ended March 31, 2016 . The categorization of assets and liabilities within the fair value hierarchy and the measurement techniques are reviewed quarterly. Any transfers between levels are deemed to have occurred at the end of the quarter. The fair values of accounts receivable, unbilled revenues, accounts payable and short-term borrowings approximate their respective carrying values due to the short-term maturities of the instruments. The interest rate on the Company's variable rate long-term debt resets at least every 90 days ; therefore, the carrying value approximates fair value. These assets and liabilities are measured within Level 2 of the hierarchy.

Segment Information

Segment Information	3 Months Ended
	Mar. 31, 2016
Segment Reporting [Abstract]
Segment Information	Segment Information Financial information for the three months ended March 31, 2016 and 2015 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below. Three months ended (in thousands) March 31, March 31, Revenues: U.S. Services $ 58,504 $ 56,705 International 117,522 124,025 Broadspire 76,200 69,672 Garden City Group 25,008 37,375 Total segment revenues before reimbursements 277,234 287,777 Reimbursements 13,674 18,839 Total revenues $ 290,908 $ 306,616 Segment Operating Earnings: U.S. Services $ 9,054 $ 4,161 International 7,034 2,343 Broadspire 8,705 3,543 Garden City Group 1,495 4,951 Total segment operating earnings 26,288 14,998 Deduct: Unallocated corporate and shared costs, net (4,618 ) (4,302 ) Net corporate interest expense (2,768 ) (1,864 ) Stock option expense (90 ) (149 ) Amortization of customer-relationship intangible assets (2,459 ) (2,098 ) Restructuring and special charges (2,417 ) (1,063 ) Income before income taxes $ 13,936 $ 5,522 Intersegment transactions are not material for any period presented. Operating earnings is the primary financial performance measure used by the Company's senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company's four operating segments and make resource allocation decisions. The Company believes this measure is useful to others in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represent segment earnings before certain unallocated corporate and shared costs, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, restructuring and special charges, income taxes, and net income or loss attributable to noncontrolling interests. Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its four operating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process. Revenues before reimbursements by major service line in the U.S. Services segment and the Broadspire segment are shown in the following table. It is not practicable to provide revenues by service line for the International segment. The Company considers all Garden City Group revenues to be derived from one service line. Three months ended (in thousands) March 31, March 31, U.S. Services U.S. Claims Field Operations $ 20,464 $ 21,851 U.S. Technical Services 6,726 6,655 U.S. Catastrophe Services 14,532 15,478 Subtotal U.S. Claims Services 41,722 43,984 U.S. Contractor Connection 16,782 12,721 Total Revenues before Reimbursements--U.S. Services $ 58,504 $ 56,705 Broadspire Workers' Compensation, Disability and Liability Claims Management $ 32,212 $ 29,185 Medical Management Services 40,361 36,640 Risk Management Information Services 3,627 3,847 Total Revenues before Reimbursements--Broadspire $ 76,200 $ 69,672

Commitments and Contingencies

Commitments and Contingencies	3 Months Ended
	Mar. 31, 2016
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies As part of the Company's credit facility, the Company maintains a letter of credit facility to satisfy certain of its own contractual requirements. At March 31, 2016 , the aggregate committed amount of letters of credit outstanding under the credit facility was $17,211,000 . In the normal course of its business, the Company is sometimes named as a defendant or responsible party in suits or other actions by insureds or claimants contesting decisions made by the Company or its clients with respect to the settlement of claims. Additionally, certain clients of the Company have in the past brought, and may, in the future bring, claims for indemnification on the basis of alleged actions by the Company, its agents, or its employees in rendering services to clients. The majority of these claims are of the type covered by insurance maintained by the Company. However, the Company is responsible for the deductibles and self-insured retentions under various insurance coverages. In the opinion of Company management, adequate provisions have been made for such known and foreseeable risks. The Company is subject to numerous federal, state, and foreign labor, employment, worker health and safety, antitrust and competition, environmental and consumer protection, import/export, anti-corruption, and other laws, and from time to time the Company faces claims and investigations by employees, former employees, and governmental entities under such laws. Such claims, investigations, and any litigation involving the Company could divert management's time and attention from the Company's business operations and could potentially result in substantial costs of defense, settlement or other disposition, which could have a material adverse effect on the Company's results of operations, financial position, and cash flows. In the opinion of Company management, adequate provisions have been made for any items that are probable and reasonably estimable. The agreement relating to the 2014 acquisition of Buckley Scott contains an earnout provision based on Buckley Scott achieving certain financial results during the two -year period following the completion of the acquisition, with a current estimated fair value of $1,796,000 . The maximum potential earnout is $1,862,000 . The Company has voluntarily self-reported to the Securities and Exchange Commission (the "SEC") and the Department of Justice (the "DOJ") certain potential violations of the Foreign Corrupt Practices Act discovered by the Company during the course of its regular internal audit process. Upon discovery, the Company, with the oversight of the Audit Committee and the Board of Directors, proactively initiated an investigation into this matter with the assistance of external legal counsel and external forensic accountants. The Company has been cooperating fully, and expects to continue to cooperate fully, with the SEC and the DOJ in this matter. The Company cannot currently predict when or what, if any, action may be taken by the SEC or the DOJ, or other governmental authorities, or the effect any such actions may have on the Company's results of operations, cash flows or financial position.

Restructuring and Special Charg

Restructuring and Special Charges	3 Months Ended
	Mar. 31, 2016
Restructuring and Related Activities [Abstract]
Restructuring and Special Charges	Restructuring and Special Charges Restructuring Charges Restructuring charges for the three months ended March 31, 2016 of $2,144,000 were incurred related to the establishment and phase in of the Company's Global Business Services Center in Manila, Philippines and Global Technology Services Center in Pune, India ("the Centers"), integration costs related to the GAB Robins acquisition and other restructuring activities in the International segment, and asset impairments and lease termination costs. The following table shows the costs incurred by type of restructuring activity: Three months ended (in thousands) March 31, March 31, Implementation and phase in of the Centers $ 429 $ 1,063 Asset impairments and lease termination costs 828 — Integration costs related to the GAB Robins acquisition and International segment restructuring 887 — Total restructuring charges $ 2,144 $ 1,063 Costs associated with the Centers were primarily for professional fees and severance costs. Integration costs related to the GAB acquisition and International restructuring were predominantly made up of severance and, to a lesser extent, professional fees and other costs. As of March 31, 2016 , the following liabilities remained on the Company's unaudited Condensed Consolidated Balance Sheets related to restructuring charges recorded in 2012, 2015, and 2016. The rollforward of these costs to March 31, 2016 were as follows: Three months ended March 31, 2016 (in thousands) Deferred rent Accrued compensation and related costs Accounts payable Other accrued liabilities Total Beginning balance, January 1, 2016 $ 3,571 $ 7,006 $ 1,066 $ 3,257 $ 14,900 Additions 875 612 705 (48 ) 2,144 Adjustments to accruals (216 ) — — — (216 ) Cash payments (875 ) (5,362 ) (1,366 ) — (7,603 ) Ending balance, March 31, 2016 $ 3,355 $ 2,256 $ 405 $ 3,209 $ 9,225 Special Charges The Company recorded special charges for the three months ended March 31, 2016 of $273,000 consisting of legal and professional fees related to the ongoing investigation as disclosed in Note 11 "Commitments and Contingencies." At March 31, 2016, $49,000 remained on the Company's Condensed Consolidated Balance Sheets in "Other accrued liabilities." Total restructuring and special charges for the three months ended March 31 2016 and 2015 were $2,417,000 and $1,063,000 , respectively.

Basis of Presentation (Policies

Basis of Presentation (Policies)	3 Months Ended
	Mar. 31, 2016
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Consolidation, variable interest entity, policy	The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan .
New accounting pronouncements, policy	Improvements to Employee Share-Based Payment Accounting In March, 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2016-09, "Improvements to Employee Share-Based Payment Accounting." This update was issued as part of a simplification effort for the accounting of share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows. The amendment is effective for annual periods beginning after December 15, 2016, and interim periods thereafter. Early adoption is permitted. The Company is currently evaluating the effect this amendment may have on its results of operations, financial condition and cash flows. Simplifying the Transition to the Equity Method of Accounting In March 2016, the FASB issued ASU 2016-07, "Simplifying the Transition to the Equity Method of Accounting." This update eliminates the requirement that when an investment qualifies for use of the equity method as a result of an increase in the level of ownership interest or degree of influence, an investor must adjust the investment, results of operations, and retained earnings retroactively on a step-by-step basis as if the equity method had been in effect during all previous periods that the investment had been held. The amendments in this update are effective for all entities for fiscal years, and interim periods thereafter, beginning after December 15, 2016. The Company is currently evaluating the effect this amendment may have on its results of operations, financial condition and cash flows. Financial Accounting for Leases In February 2016, the FASB issued ASU 2016-02, "Financial Accounting for Leases." Under the new guidance, a lessee will be required to recognize assets and liabilities for leases with lease terms of more than 12 months. Consistent with current GAAP, the recognition, measurement, and presentation of expenses and cash flows arising from a lease by a lessee primarily will depend on its classification as a finance or operating lease. However, unlike current GAAP, which requires only capital leases to be recognized on the balance sheet, this ASU will require both types of leases to be recognized on the balance sheet. The ASU also will require disclosures to help investors and other financial statement users better understand the amount, timing, and uncertainty of cash flows arising from leases. These disclosures include qualitative and quantitative requirements, providing additional information about the amounts recorded in the financial statements. The update is effective for annual periods beginning after December 15, 2018, and interim periods thereafter. Early adoption is permitted. The Company is currently evaluating the effect this update may have on its results of operations, financial condition and cash flows. Revenue from Contracts with Customers In May 2014, the FASB issued ASU 2014-09, "Revenue from Contracts with Customers." Under ASU 2014-09, companies will be required to recognize revenue to depict the transfer of goods or services to customers in amounts that reflect the consideration (that is, payment) to which the company expects to be entitled in exchange for those goods or services. The new standard also will result in enhanced disclosures about revenue, provide guidance for transactions that were not previously addressed comprehensively (for example, service revenue and contract modifications) and modify guidance for multiple-element arrangements. In August 2015, the FASB issued ASU 2015-14, which deferred by one year the effective date of ASU 2014-09. The one year deferral of the effective date of this standard changes the effective date for the Company to January 1, 2018. Early adoption is permitted, but not before the original effective date. During March 2016 the FASB issued ASU 2016-08, "Principal versus Agent Considerations (Reporting Revenue Gross versus Net)." The amendments in this update clarify the implementation guidance on principal versus agent consideration. Additionally, ASU 2016-10, "Revenue from Contracts with Customers: Identifying Performance Obligations and Licensing," was issued on April 14, 2016 to clarify the identification of performance obligations and the licensing implementation guidance. Both of the above amendments to the guidance were issued with the same effective dates as ASU 2014-09. The Company is currently evaluating its arrangements with customers and revenue streams against the requirements of this standard. Accounting for Fees Paid in a Cloud Computing Arrangement In April 2015, the FASB issued ASU 2015-05, "Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40), Customer's Accounting for Fees Paid in a Cloud Computing Arrangement." This ASU amended guidance on internal use software to clarify how customers in cloud computing arrangements should determine whether the arrangement includes a software license. The new guidance specifies that these licenses should be accounted for as licenses of intangible assets. The guidance is effective for annual periods, including interim periods within those annual periods beginning after December 15, 2015. The Company has adopted this guidance and it did not have any material effect on its results of operations, financial condition and cash flows. Amendments to the Consolidation Analysis In February 2015, FASB issued ASU 2015-02, "Consolidation (topic 810): Amendments to the Consolidation Analysis." ASU 2015-02 focuses on the consolidation evaluation for reporting organizations (public and private companies) that are required to evaluate whether they should consolidate certain legal entities. The standard is effective for fiscal years beginning after December 15, 2015, and interim periods within those years. The Company adopted this standard during the quarter ended March 31, 2016 with no impact to its results of operations, financial condition and cash flows.
Earnings per share, policy	The Company computes earnings per share of its non-voting Class A Common Stock ("CRDA") and voting Class B Common Stock ("CRDB") using the two-class method, which allocates the undistributed earnings in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRDA shares than on the CRDB shares, subject to certain limitations. In periods when the dividend is the same for CRDA and CRDB or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings per share for CRDA and CRDB. During the first quarters of 2016 and 2015 the Board of Directors declared a higher dividend on CRDA than on CRDB.

Business Acquisitions (Tables)

Business Acquisitions (Tables)	3 Months Ended
	Mar. 31, 2016
Business Combinations [Abstract]
Schedule of Recognized Identified Assets Acquired and Liabilities Assumed	The following table summarizes the final purchase price allocation to the tangible and intangible assets acquired and liabilities assumed and noncontrolling interests in the GAB Robins acquisition included in the Company's condensed consolidated financial statements on the two-month delayed basis as discussed above: (in thousands) Opening Balance Sheet, Adjusted as of March 31, 2016 Assets Cash and cash equivalents $ 5,735 Accounts receivable 19,182 Unbilled revenues, at estimated billable amounts 6,791 Prepaid expenses and other current assets 7,443 Property and equipment 4,083 Goodwill 18,986 Intangible assets 40,535 Other noncurrent assets 1,933 Deferred income tax assets 2,120 Total Assets $ 106,808 Liabilities Other current liabilities $ 22,741 Noncurrent liabilities 4,580 Total Liabilities 27,321 Net Assets Acquired, Before Noncontrolling Interests 79,487 Noncontrolling interests 5,493 Net Assets Acquired, Net of Noncontrolling Interests $ 73,994

Defined Benefit Pension Plans (

Defined Benefit Pension Plans (Tables)	3 Months Ended
	Mar. 31, 2016
Defined Benefit Pension Plans and Defined Benefit Postretirement Plans Disclosure [Abstract]
Schedule of defined benefit plans disclosures	Net periodic benefit cost related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Operations for the three months ended March 31, 2016 and 2015 included the following components: Three months ended (in thousands) March 31, March 31, Service cost $ 290 $ 761 Interest cost 7,909 8,227 Expected return on assets (9,820 ) (10,501 ) Amortization of actuarial loss 3,277 3,312 Net periodic benefit cost $ 1,656 $ 1,799

Net Income Attributable to Sh25

Net Income Attributable to Shareholders of Crawford & Company per Common Share (Tables)	3 Months Ended
	Mar. 31, 2016
Earnings Per Share [Abstract]
Schedule of earnings per share, basic	The computations of basic net income attributable to shareholders of Crawford & Company per common share were as follows: Three months ended March 31, March 31, (in thousands, except per share amounts) CRDA CRDB CRDA CRDB Earnings per share - basic: Numerator: Allocation of undistributed earnings (loss) $ 2,907 $ 2,350 $ (214 ) $ (173 ) Dividends paid 2,138 1,235 2,138 1,235 Net income attributable to common shareholders, basic $ 5,045 $ 3,585 $ 1,924 $ 1,062 Denominator: Weighted-average common shares outstanding, basic 30,545 24,690 30,521 24,690 Earnings per share - basic $ 0.17 $ 0.15 $ 0.06 $ 0.04
Schedule of earnings per share, diluted	The computations of diluted net income attributable to shareholders of Crawford & Company per common share were as follows: Three months ended March 31, March 31, (in thousands, except per share amounts) CRDA CRDB CRDA CRDB Earnings per share - diluted: Numerator: Allocation of undistributed earnings (loss) $ 2,918 $ 2,339 $ (215 ) $ (172 ) Dividends paid 2,138 1,235 2,138 1,235 Net income attributable to common shareholders, diluted $ 5,056 $ 3,574 $ 1,923 $ 1,063 Denominator: Weighted-average common shares outstanding, basic 30,545 24,690 30,521 24,690 Weighted-average effect of dilutive securities 265 — 491 — Weighted-average common shares outstanding, diluted 30,810 24,690 31,012 24,690 Earnings per share - diluted $ 0.16 $ 0.14 $ 0.06 $ 0.04
Schedule of antidilutive securities excluded from computation of earnings per share	Listed below are the shares excluded from the denominator in the above computation of diluted earnings per share for CRDA because their inclusion would have been antidilutive: Three months ended (in thousands) March 31, March 31, Shares underlying stock options excluded due to the options' respective exercise prices being greater than the average stock price during the period 471 15 Performance stock grants excluded because performance conditions have not been met (1) 1,097 1,488 ________________________________________________ (1) Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating earnings per share until the performance measurements have been achieved. The performance measurements for approximately 574,000 shares of the Company's outstanding performance stock grants as of March 31, 2016 are expected to be achieved by December 31, 2016 .
Schedule of shares issued under stock plans used in weighted average calc	The following table details shares issued during the three months ended March 31, 2016 and March 31, 2015 . These shares are included from their dates of issuance in the weighted-average common shares used to compute basic earnings per share for CRDA in the table above. There were no shares of CRDB issued during any of these periods. Three months ended (in thousands) March 31, March 31, CRDA issued under non-employee director stock plan 6 48 CRDA issued under the U.K. ShareSave Scheme 7 — CRDA issued under the Executive Stock Bonus Plan 1 4

Accumulated Other Comprehensi26

Accumulated Other Comprehensive Loss (Tables)	3 Months Ended
	Mar. 31, 2016
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Schedule of accumulated other comprehensive income (loss)	The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows: Three months ended March 31, 2016 (in thousands) Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Beginning balance $ (24,347 ) $ (198,284 ) $ (222,631 ) Other comprehensive loss before reclassifications (1,803 ) — (1,803 ) Amounts reclassified from accumulated other comprehensive income — 2,141 2,141 Net current period other comprehensive (loss) income (1,803 ) 2,141 338 Ending balance $ (26,150 ) $ (196,143 ) $ (222,293 ) Three months ended March 31, 2015 (in thousands) Foreign currency translation adjustments Retirement liabilities (1) AOCL attributable to shareholders of Crawford & Company Beginning balance (4,659 ) (217,299 ) $ (221,958 ) Other comprehensive loss before reclassifications (10,210 ) — (10,210 ) Amounts reclassified from accumulated other comprehensive income — 2,765 2,765 Net current period other comprehensive (loss) income (10,210 ) 2,765 (7,445 ) Ending balance $ (14,869 ) $ (214,534 ) $ (229,403 ) ________________________________________________ (1) Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Selling, general, and administrative expenses" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details.

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	3 Months Ended
	Mar. 31, 2016
Fair Value Disclosures [Abstract]
Schedule of fair value, assets and liabilities measured on recurring basis	The following table presents the Company's assets and liabilities that are measured at fair value on a recurring basis and that are categorized using the fair value hierarchy: Fair Value Measurements at March 31, 2016 Significant Other Significant Quoted Prices in Observable Unobservable Active Markets Inputs Inputs (in thousands) Total (Level 1) (Level 2) (Level 3) Assets: Money market funds (1) $ 10,020 $ 10,020 $ — $ — Derivative not designated as hedging instrument: Cross currency basis swap (2) 4,828 — 4,828 — Liabilities: Contingent earnout liability (3) 1,796 — — 1,796 ________________________________________________ (1) The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents." (2) The fair value of the cross currency basis swap was derived from a discounted cash flow analysis based on the terms of the swap and the forward curves for foreign currency rates and interest rates adjusted for the counterparty's credit risk. The fair value of the cross currency basis swap is included in "Other noncurrent assets" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of the cross currency basis swap. (3) The fair value of the contingent earnout liability for the 2014 acquisition of Buckley Scott Holdings Limited ("Buckley Scott") was e stimated using an internally-prepared probability-weighted discounted cash flow analysis. The fair value analysis relied upon both Level 2 data (publicly observable data such as market interest rates and capital structures of peer companies) and Level 3 data (internal data such as the Company's operating projections). As such, the liability is a Level 3 fair value measurement. The valuation is sensitive to Level 3 data, with a maximum possible earnout of $1,862,000 at March 31, 2016 . As such, the fair value is not expected to vary materially from the balance recorded. The fair value of the contingent earnout liability is included in "Other accrued liabilities" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of the contingent earnout agreement. The fair value of the earnout was $1,921,000 , with a maximum possible earnout of $2,027,000 , at December 31, 2015 . The change in the Level 3 fair value at March 31, 2016 was due to foreign currency translation adjustments and inputed interest.

Segment Information (Tables)

Segment Information (Tables)	3 Months Ended
	Mar. 31, 2016
Segment Reporting [Abstract]
Reconciliation of operating profit from segments to consolidated	Financial information for the three months ended March 31, 2016 and 2015 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below. Three months ended (in thousands) March 31, March 31, Revenues: U.S. Services $ 58,504 $ 56,705 International 117,522 124,025 Broadspire 76,200 69,672 Garden City Group 25,008 37,375 Total segment revenues before reimbursements 277,234 287,777 Reimbursements 13,674 18,839 Total revenues $ 290,908 $ 306,616 Segment Operating Earnings: U.S. Services $ 9,054 $ 4,161 International 7,034 2,343 Broadspire 8,705 3,543 Garden City Group 1,495 4,951 Total segment operating earnings 26,288 14,998 Deduct: Unallocated corporate and shared costs, net (4,618 ) (4,302 ) Net corporate interest expense (2,768 ) (1,864 ) Stock option expense (90 ) (149 ) Amortization of customer-relationship intangible assets (2,459 ) (2,098 ) Restructuring and special charges (2,417 ) (1,063 ) Income before income taxes $ 13,936 $ 5,522
Schedule of revenues by major service line	Revenues before reimbursements by major service line in the U.S. Services segment and the Broadspire segment are shown in the following table. It is not practicable to provide revenues by service line for the International segment. The Company considers all Garden City Group revenues to be derived from one service line. Three months ended (in thousands) March 31, March 31, U.S. Services U.S. Claims Field Operations $ 20,464 $ 21,851 U.S. Technical Services 6,726 6,655 U.S. Catastrophe Services 14,532 15,478 Subtotal U.S. Claims Services 41,722 43,984 U.S. Contractor Connection 16,782 12,721 Total Revenues before Reimbursements--U.S. Services $ 58,504 $ 56,705 Broadspire Workers' Compensation, Disability and Liability Claims Management $ 32,212 $ 29,185 Medical Management Services 40,361 36,640 Risk Management Information Services 3,627 3,847 Total Revenues before Reimbursements--Broadspire $ 76,200 $ 69,672

Restructuring and Special Cha29

Restructuring and Special Charges (Tables)	3 Months Ended
	Mar. 31, 2016
Restructuring and Related Activities [Abstract]
Restructuring and related costs	As of March 31, 2016 , the following liabilities remained on the Company's unaudited Condensed Consolidated Balance Sheets related to restructuring charges recorded in 2012, 2015, and 2016. The rollforward of these costs to March 31, 2016 were as follows: Three months ended March 31, 2016 (in thousands) Deferred rent Accrued compensation and related costs Accounts payable Other accrued liabilities Total Beginning balance, January 1, 2016 $ 3,571 $ 7,006 $ 1,066 $ 3,257 $ 14,900 Additions 875 612 705 (48 ) 2,144 Adjustments to accruals (216 ) — — — (216 ) Cash payments (875 ) (5,362 ) (1,366 ) — (7,603 ) Ending balance, March 31, 2016 $ 3,355 $ 2,256 $ 405 $ 3,209 $ 9,225 The following table shows the costs incurred by type of restructuring activity: Three months ended (in thousands) March 31, March 31, Implementation and phase in of the Centers $ 429 $ 1,063 Asset impairments and lease termination costs 828 — Integration costs related to the GAB Robins acquisition and International segment restructuring 887 — Total restructuring charges $ 2,144 $ 1,063

Basis of Presentation (Details)

Basis of Presentation (Details) - Primary beneficiary - USD ($) $ in Thousands	Mar. 31, 2016	Dec. 31, 2015
Variable Interest Entity
Liabilities of the deferred compensation plan	$ 9,357	$ 9,861
Assets held in the related rabbi trust	$ 15,971	$ 15,881

Basis of Presentation (Acquisit

Basis of Presentation (Acquisition) (Details) - Lloyd Warwick International - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016	Dec. 31, 2015
Business Acquisitions
Ownership percentage (percent)	51.00%
Variable interest entity, reporting entity involvement, maximum loss exposure, amount	$ 10,000
Asset carrying amount	8,308	$ 8,831
Liability carrying amount	11,306	11,841
Loan from parent
Business Acquisitions
Liability carrying amount	$ 9,867	$ 10,214

Business Acquisitions (Details)

Business Acquisitions (Details) - USD ($) $ in Thousands	Dec. 15, 2015	Dec. 01, 2014	Mar. 31, 2016	Mar. 31, 2015	Dec. 31, 2015
Assets
Goodwill			$ 94,155		$ 95,616	[1]
GAB Robins
Business Acquisitions
Business acquisition, percentage of voting interests acquired		100.00%
Payments to acquire businesses, preliminary gross		$ 71,812
Business combination, provisional information, initial accounting incomplete, adjustment, consideration transferred					2,182
Payments to acquire businesses, gross					$ 73,994
Business combination, indemnification assets, amount as of acquisition date		$ 6,329
Business combination, indemnification period		2 years
Business combination, preacquisition contingency, amounts released from escrow			1,600
Amortization of intangible assets			896
Revenue of acquiree since acquisition date			20,845	$ 16,275
Assets
Cash and cash equivalents			5,735
Accounts receivable			19,182
Unbilled revenues, at estimated billable amounts			6,791
Prepaid expenses and other current assets			7,443
Property and equipment			4,083
Goodwill			18,986
Intangible assets			40,535
Other noncurrent assets			1,933
Deferred income taxes			2,120
Total Assets			106,808
Liabilities
Other current liabilities			22,741
Noncurrent liabilities			4,580
Total Liabilities			27,321
Net Assets Acquired, Before Noncontrolling Interests			79,487
Noncontrolling interests			5,493
Net Assets Acquired, Net of Noncontrolling Interests			$ 73,994
GAB Robins | Customer relationships
Business Acquisitions
Finite-lived intangible asset, useful life			14 years
Assets
Intangible assets			$ 38,210
GAB Robins | Intangible assets not including customer relationships | Minimum
Business Acquisitions
Finite-lived intangible asset, useful life			2 years
GAB Robins | Intangible assets not including customer relationships | Maximum
Business Acquisitions
Finite-lived intangible asset, useful life			5 years
GAB Robins Aviation Limited
Business Acquisitions
Business acquisition, percentage of voting interests acquired	36.00%	59.00%	95.00%
Payments to acquire businesses, gross	$ 3,672
[1]	Derived from the audited Consolidated Balance Sheet

Derivative Instruments (Details

Derivative Instruments (Details)	1 Months Ended
	Feb. 28, 2011USD ($)	Feb. 28, 2011CAD	Mar. 31, 2016USD ($)
Derivative
Additional collateral, aggregate fair value | $			$ 0
Not designated as hedging instrument | Currency swap
Derivative
Notional amount of derivative | CAD		CAD 34,749,000
Periodic payment on derivative instrument | CAD		CAD 589,000
Periodic receivable on derivative instrument | $	$ 593,000

Income Taxes (Details)

Income Taxes (Details)	12 Months Ended
	Dec. 31, 2016
Scenario, forecast
Effective income tax rate reconciliation, percent	38.00%

Defined Benefit Pension Plans35

Defined Benefit Pension Plans (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Defined Benefit Pension Plans and Defined Benefit Postretirement Plans Disclosure [Abstract]
Service cost	$ 290	$ 761
Interest cost	7,909	8,227
Expected return on assets	(9,820)	(10,501)
Amortization of actuarial loss	3,277	3,312
Net periodic benefit cost	$ 1,656	$ 1,799

Defined Benefit Pension Plans36

Defined Benefit Pension Plans (Narrative) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
U.S. pension plans
Defined Benefit Plan Disclosure
Contributions by employer	$ 3,000	$ 3,000
Defined benefit plan, estimated future employer contributions	6,000
U.K. pension plans
Defined Benefit Plan Disclosure
Contributions by employer	1,565	$ 1,678
Defined benefit plan, estimated future employer contributions	$ 4,735

Net Income Attributable to Sh37

Net Income Attributable to Shareholders of Crawford & Company per Common Share (Schedule of Earnings Per Share, Basic) (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Common Class A
Numerator:
Allocation of undistributed earnings (loss)	$ 2,907	$ (214)
Dividends paid	2,138	2,138
Net income attributable to common shareholders, basic	$ 5,045	$ 1,924
Denominator:
Weighted-average common shares outstanding, basic (shares)	30,545	30,521
Earnings per share - basic (usd per share)	$ 0.17	$ 0.06
Common Class B
Numerator:
Allocation of undistributed earnings (loss)	$ 2,350	$ (173)
Dividends paid	1,235	1,235
Net income attributable to common shareholders, basic	$ 3,585	$ 1,062
Denominator:
Weighted-average common shares outstanding, basic (shares)	24,690	24,690
Earnings per share - basic (usd per share)	$ 0.15	$ 0.04

Net Income Attributable to Sh38

Net Income Attributable to Shareholders of Crawford & Company per Common Share (Schedule of Earnings Per Share, Diluted) (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Common Class A
Numerator:
Allocation of undistributed earnings (loss)	$ 2,918	$ (215)
Dividends paid	2,138	2,138
Net income attributable to common shareholders, diluted	$ 5,056	$ 1,923
Denominator:
Weighted-average common shares outstanding, basic (shares)	30,545	30,521
Weighted-average number of dilutive securities (shares)	265	491
Weighted-average common shares outstanding, diluted (shares)	30,810	31,012
Earnings per share - diluted (usd per share)	$ 0.16	$ 0.06
Common Class B
Numerator:
Allocation of undistributed earnings (loss)	$ 2,339	$ (172)
Dividends paid	1,235	1,235
Net income attributable to common shareholders, diluted	$ 3,574	$ 1,063
Denominator:
Weighted-average common shares outstanding, basic (shares)	24,690	24,690
Weighted-average number of dilutive securities (shares)	0	0
Weighted-average common shares outstanding, diluted (shares)	24,690	24,690
Earnings per share - diluted (usd per share)	$ 0.14	$ 0.04

Net Income Attributable to Sh39

Net Income Attributable to Shareholders of Crawford & Company per Common Share (Antidilutive Securities) (Details) - shares shares in Thousands		3 Months Ended		12 Months Ended
		Mar. 31, 2016	Mar. 31, 2015	Dec. 31, 2016
Shares underlying stock options excluded due to the options' respective exercise prices being greater than the average stock price during the period
Antidilutive Securities Excluded from Computation of (Loss) Earnings Per Share
Shares excluded from diluted earnings per share (shares)		471	15
Performance stock grants excluded because performance conditions had not been met
Antidilutive Securities Excluded from Computation of (Loss) Earnings Per Share
Shares excluded from diluted earnings per share (shares)	[1]	1,097	1,488
Scenario, forecast | Performance stock grants excluded because performance conditions had not been met
Antidilutive Securities Excluded from Computation of (Loss) Earnings Per Share
Shares excluded from diluted earnings per share (shares)	[1]			574
[1]	Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating earnings per share until the performance measurements have been achieved. The performance measurements for approximately 574,000 shares of the Company's outstanding performance stock grants as of March 31, 2016 are expected to be achieved by December 31, 2016.

Net Income Attributable to Sh40

Net Income Attributable to Shareholders of Crawford & Company per Common Share (Weighted Average Shares Issued) (Details) - Common Class A - shares shares in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
CRDA issued under non-employee director stock plan
Share-based Compensation Arrangement
Stock issued during period (shares)	6	48
CRDA issued under the U.K. ShareSave Scheme
Share-based Compensation Arrangement
Stock issued during period (shares)	7	0
CRDA issued under the Executive Stock Bonus Plan
Share-based Compensation Arrangement
Stock issued during period (shares)	1	4

Net Income Attributable to Sh41

Net Income Attributable to Shareholders of Crawford & Company per Common Share (Narrative) (Details) - $ / shares	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015	Aug. 31, 2014
Common Class A
Equity, Class of Treasury Stock
Shares repurchased (shares)	0	17,700
Average cost (usd per share)		$ 7.79
Common Class B
Equity, Class of Treasury Stock
Shares repurchased (shares)	0	0
Repurchase Authorization 2014 | Common Stock
Equity, Class of Treasury Stock
Number of shares authorized to be repurchased (shares)			2,000,000

Accumulated Other Comprehensi42

Accumulated Other Comprehensive Loss (Rollforward of Accumulated Other comprehensive Loss) (Details) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2016		Mar. 31, 2015
Changes in Accumulated Other Comprehensive Income Loss [Roll Forward]
Beginning balance		$ (222,631)	[1]	$ (221,958)
Other comprehensive loss before reclassifications		(1,803)		(10,210)
Amounts reclassified from accumulated other comprehensive income		2,141		2,765
Net current period other comprehensive (loss) income		338		(7,445)
Ending balance		(222,293)		(229,403)
Foreign currency translation adjustments
Changes in Accumulated Other Comprehensive Income Loss [Roll Forward]
Beginning balance		(24,347)		(4,659)
Other comprehensive loss before reclassifications		(1,803)		(10,210)
Amounts reclassified from accumulated other comprehensive income		0		0
Net current period other comprehensive (loss) income		(1,803)		(10,210)
Ending balance		(26,150)		(14,869)
Retirement liabilities
Changes in Accumulated Other Comprehensive Income Loss [Roll Forward]
Beginning balance	[2]	(198,284)		(217,299)
Other comprehensive loss before reclassifications	[2]	0		0
Amounts reclassified from accumulated other comprehensive income	[2]	2,141		2,765
Net current period other comprehensive (loss) income	[2]	2,141		2,765
Ending balance	[2]	$ (196,143)		$ (214,534)
[1]	Derived from the audited Consolidated Balance Sheet
[2]	Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Selling, general, and administrative expenses" in the Company's unaudited Condensed Consolidated Statements of Operations. See Note 6, "Defined Benefit Pension Plans" for additional details.

Fair Value Measurements (Detail

Fair Value Measurements (Details) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2016	Dec. 31, 2015
Liabilities:
Debt instrument, variable interest rate duration between resets		90 days
Buckley Scott
Liabilities:
Maximum contingent consideration liability		$ 1,862	$ 2,027
Cash and cash equivalents | Measured on a recurring basis
Assets:
Money market funds	[1]	10,020
Cash and cash equivalents | Level 1 | Measured on a recurring basis
Assets:
Money market funds	[1]	10,020
Other noncurrent assets | Measured on a recurring basis | Currency swap
Assets:
Derivative instruments not designated as hedging instruments, cross currency basis swap	[2]	4,828
Other noncurrent assets | Level 2 | Measured on a recurring basis | Currency swap
Assets:
Derivative instruments not designated as hedging instruments, cross currency basis swap	[2]	4,828
Other noncurrent liabilities | Measured on a recurring basis
Liabilities:
Contingent earnout liability	[3]	1,796
Other noncurrent liabilities | Level 3 | Measured on a recurring basis
Liabilities:
Contingent earnout liability	[3]	$ 1,796	$ 1,921
[1]	The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents."
[2]	The fair value of the cross currency basis swap was derived from a discounted cash flow analysis based on the terms of the swap and the forward curves for foreign currency rates and interest rates adjusted for the counterparty's credit risk. The fair value of the cross currency basis swap is included in "Other noncurrent assets" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of the cross currency basis swap.
[3]	The fair value of the contingent earnout liability for the 2014 acquisition of Buckley Scott Holdings Limited ("Buckley Scott") was estimated using an internally-prepared probability-weighted discounted cash flow analysis. The fair value analysis relied upon both Level 2 data (publicly observable data such as market interest rates and capital structures of peer companies) and Level 3 data (internal data such as the Company's operating projections). As such, the liability is a Level 3 fair value measurement. The valuation is sensitive to Level 3 data, with a maximum possible earnout of $1,862,000 at March 31, 2016. As such, the fair value is not expected to vary materially from the balance recorded. The fair value of the contingent earnout liability is included in "Other accrued liabilities" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of the contingent earnout agreement. The fair value of the earnout was $1,921,000, with a maximum possible earnout of $2,027,000, at December 31, 2015. The change in the Level 3 fair value at March 31, 2016 was due to foreign currency translation adjustments and inputed interest.

Segment Information (Details)

Segment Information (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2016USD ($)segment	Mar. 31, 2015USD ($)
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 277,234	$ 287,777
Reimbursements	13,674	18,839
Total revenues	290,908	306,616
Net corporate interest expense	(2,768)	(1,864)
Restructuring and special charges	(2,417)	(1,063)
Income before income taxes	$ 13,936	5,522
Number of operating segments (segments) | segment	4
Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	$ 26,288	14,998
Corporate, Non-Segment
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Unallocated corporate and shared costs, net	(4,618)	(4,302)
Net corporate interest expense	(2,768)	(1,864)
Stock option expense	(90)	(149)
Restructuring and special charges	(2,417)	(1,063)
Corporate, Non-Segment | Customer relationships and trade names
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Amortization of customer-relationship intangible assets	(2,459)	(2,098)
U.S. Services
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	58,504	56,705
U.S. Services | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	58,504	56,705
Total segment operating earnings	9,054	4,161
International | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	117,522	124,025
Total segment operating earnings	7,034	2,343
Broadspire
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	76,200	69,672
Broadspire | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	76,200	69,672
Total segment operating earnings	8,705	3,543
Garden City Group | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	25,008	37,375
Total segment operating earnings	$ 1,495	$ 4,951

Segment Information (Revenues B

Segment Information (Revenues By Major Service Line) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Revenue from External Customer
Revenues before reimbursements	$ 277,234	$ 287,777
U.S. Services
Revenue from External Customer
Revenues before reimbursements	58,504	56,705
Broadspire
Revenue from External Customer
Revenues before reimbursements	76,200	69,672
U.S. Contractor Connection | U.S. Services
Revenue from External Customer
Revenues before reimbursements	16,782	12,721
Subtotal U.S. Claims Services | U.S. Services
Revenue from External Customer
Revenues before reimbursements	41,722	43,984
U.S. Claims Field Operations | U.S. Services
Revenue from External Customer
Revenues before reimbursements	20,464	21,851
U.S. Technical Services | U.S. Services
Revenue from External Customer
Revenues before reimbursements	6,726	6,655
U.S. Catastrophe Services | U.S. Services
Revenue from External Customer
Revenues before reimbursements	14,532	15,478
Workers' Compensation, Disability and Liability Claims Management | Broadspire
Revenue from External Customer
Revenues before reimbursements	32,212	29,185
Medical Management Services | Broadspire
Revenue from External Customer
Revenues before reimbursements	40,361	36,640
Risk Management Information Services | Broadspire
Revenue from External Customer
Revenues before reimbursements	$ 3,627	$ 3,847

Commitments and Contingencies (

Commitments and Contingencies (Details) - USD ($) $ in Thousands		12 Months Ended
		Dec. 31, 2014	Mar. 31, 2016	Dec. 31, 2015
Loss Contingencies
Letters of credit outstanding amount			$ 17,211
Buckley Scott
Loss Contingencies
Period of contingent earnout provision		2 years
Business combination, contingent consideration, liability	[1]		1,796
Maximum contingent consideration liability			$ 1,862	$ 2,027
[1]	The fair value of the contingent earnout liability for the 2014 acquisition of Buckley Scott Holdings Limited ("Buckley Scott") was estimated using an internally-prepared probability-weighted discounted cash flow analysis. The fair value analysis relied upon both Level 2 data (publicly observable data such as market interest rates and capital structures of peer companies) and Level 3 data (internal data such as the Company's operating projections). As such, the liability is a Level 3 fair value measurement. The valuation is sensitive to Level 3 data, with a maximum possible earnout of $1,862,000 at March 31, 2016. As such, the fair value is not expected to vary materially from the balance recorded. The fair value of the contingent earnout liability is included in "Other accrued liabilities" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of the contingent earnout agreement. The fair value of the earnout was $1,921,000, with a maximum possible earnout of $2,027,000, at December 31, 2015. The change in the Level 3 fair value at March 31, 2016 was due to foreign currency translation adjustments and inputed interest.

Restructuring and Special Cha47

Restructuring and Special Charges (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Restructuring and Special Charges
Restructuring charges	$ 2,144	$ 1,063
Restructuring and special charges	2,417	1,063
Other accrued liabilities
Restructuring and Special Charges
Restructuring charges	(48)
Pending litigation | Other accrued liabilities
Restructuring and Special Charges
Loss contingency, accrual, current	49
Special charges | Pending litigation
Restructuring and Special Charges
Legal fees	273
Implementation and phase in of the Centers
Restructuring and Special Charges
Restructuring charges	429	1,063
Asset impairments and lease termination costs
Restructuring and Special Charges
Restructuring charges	828	0
Integration costs related to the GAB Robins acquisition and International segment restructuring
Restructuring and Special Charges
Restructuring charges	$ 887	$ 0

Restructuring and Special Cha48

Restructuring and Special Charges (Rollforward of accrued liabilities) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Restructuring Reserve [Roll Forward]
Beginning balance	$ 14,900
Additions	2,144	$ 1,063
Adjustments to accruals	(216)
Cash payments	(7,603)
Ending balance	9,225
Deferred rent
Restructuring Reserve [Roll Forward]
Beginning balance	3,571
Additions	875
Adjustments to accruals	(216)
Cash payments	(875)
Ending balance	3,355
Accrued compensation and related costs
Restructuring Reserve [Roll Forward]
Beginning balance	7,006
Additions	612
Adjustments to accruals	0
Cash payments	(5,362)
Ending balance	2,256
Accounts payable
Restructuring Reserve [Roll Forward]
Beginning balance	1,066
Additions	705
Adjustments to accruals	0
Cash payments	(1,366)
Ending balance	405
Other accrued liabilities
Restructuring Reserve [Roll Forward]
Beginning balance	3,257
Additions	(48)
Adjustments to accruals	0
Cash payments	0
Ending balance	$ 3,209